Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1339 customer reviews

John L.

John L.

RANGE JENN-AIR JDRP436WP03 "Installed board and tested, unit got to temperature without issue. Issue is resolved."

Near S 12th St, Rockport, TX 78382
John L.

John L.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed components, tested after installation. Issue has been resolved."

Near Kline, Odem, TX 78370
Michael R.

Michael R.

DRYER ROPER RED4516FW0 "The customer said the drum wouldn’t turn and it smelled like burnt rubber. Turned the appliance on and it started up with no issues and the drum is turning normal. Removed back cover to make sure nothing was in the blower housing that may have gotten into the blower wheel causing the issue, all clear, also no obstruction in the vent hose. Lifted the lid and the belt is in good condition, went outside to make sure it was venting properly and found a big glob of lint obstructing the outside vent, this may have been what got caught up in the blower and was able to shoot it out. The appliance is venting and working normal"

Near Griffith Dr, Victoria, TX 77901
Doug M.

Doug M.

KITCHEN JENN-AIR JGCP430WP00 "Attempted to replace burner during repair screws broke into orifice holder and unit still sparking irattic ,diagnosed to need orifice holder and spark module; ordrng 1 W10846623 (holder-orf) and 1 WPW10475147 (module-spk)"

Near Kittleberger Ct, Hot Springs, AR 71913
Doug M.

Doug M.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Inspected unit for water leak,could not get unit to repeat leak,but found water on plastic housing to wire harness,checked seal for dispenser checked ok,checked seal at float switch checked ok,diagnosed to need inner door and seal; ordrng 1 W10909089 (lower seal,bottom) and 1 W11035418 (door-inner)"

Near 3rd St, Hot Springs, AR 71913
Christian G.

Christian G.

MW-HOOD COMBO KITCHENAID KMHC319ESS4 Issue stated; SAFETY MW damaged from range fire Please call Safety with findings 866-550-5136. Found many burnt and damaged parts in microwave. Ordered parts to replace and resolve issues. Unit still not working fully. Ordering more parts.; ordrng 2 8206232A (lamp 40 watt)s and 1 W10458325 (actuator) and 1 W10508746 (harns-wire) and 1 W10568148 (covr-motor) and 1 W10605897 (capactr-dm) and 1 W10834332 (harns-wire TURNT) and 1 W11185432 (harns-wire) and 1 W11230994 (motor-fan) and 1 W11413135 (CONTROL) and 2 WPW10210878 (housng-lmp)s and 1 WPW10466420 (motor-turn)

Near Garden Falls, San Antonio, TX 78245
Colton B.

Colton B.

MICROWAVE OVEN WHIRLPOOL WMH53521HZ0 Issue was a noisy microwave. Replaced high side components. Unit now runs quietly.; used 1 W10138793 (FUSE-THRML) from stock

Near Bianca Mill Way, San Antonio, TX 78254
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Issue was a leaking valve. Replaced valve, unit tested good."

Near W Loop 1604 N, San Antonio, TX 78254
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Calling techline per notes. Spoke with Dave. Ohmed out P7 pink wires at 38k Ohms. Stated to replace UI due to bad logic. SR number 7727306035. Ordering UI to resolve the issue. ; ordrng 1 W11214887 (cntrl-elec)

Near Paraiso Manor, Boerne, TX 78015
Douglas H.

Douglas H.

MICROWAVE OVEN JENN-AIR JMW3430DP02 Unit was having issues with UI blanking out. Replaced UI to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Terra Mont, San Antonio, TX 78255
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Determined the issue is due to faulty hinges. Ordering parts. Customer specifically requested appointment on 3/20; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)

Near Pueblo, CO
Jim G.

Jim G.

ICEMAKER (STANDA JENN-AIR JIM158XYCX2 Replaced valve. Issue resolved. Verified proper function.

Near Ammann Rd, Bulverde, TX 78163
Colton B.

Colton B.

WASHER MAYTAG MVWB765FC3 Issue was a sheet caught under the agitator. Removed agitator and removed stuck sheet. Collected service call.

Near Spanish Wood, San Antonio, TX 78249
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF24FSEDBSR Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.

Near Buckskin Dr, Boerne, TX 78006
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDF520PADM7 "Unit has 120 going into terminal block, but no display or power coming out of control. Will need to order control and display board. ; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10733627 (console)"

Near Kimberly Dr, Pipe Creek, TX 78063
Devon F.

Devon F.

REFRIGERATOR KITCHENAID KRFC704FPS00 Customer complaint was unit would not make ice replaced UI panel unit is operating as designed.

Near Forest Waters Cir, Garden Ridge, TX 78266
Jim G.

Jim G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Side panel was missing. Reattached. Issue resolved.

Near Jove, Bulverde, TX 78163
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Found a large dent in top of liner near ice box assembly. Cassie is assisting from techline, she suggested using sealer gum to try and cover gap. If not successful the unit will be non repairable. Replaced icemaker, insulation, cover and box ice cover for unit. Changed rail mullion as well. Customer needs the 19th. ; ordrng 2 212643 (sealer-gum)s"

Near Tawny Oak Cir, Bandera, TX 78003
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found air damper leaking cold air into refrigerator section causing food to freeze, replaced air damper checked operation unit working normal now"

Near Pfeil Rd, Schertz, TX 78154
Steven G.

Steven G.

WASHER WHIRLPOOL WTW8040DW4 "Checked washer ran diagnostics found bad water valve long fill, replaced water valve checked operation unit is working normal now ; used 1 W11220230 (VALVE) from stock"

Near IH 35 N, Schertz, TX 78154
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS311SDHB03 Issue unit door not closing. Found door is sitting right but gasket is not attaching to fridge. Ordering new door since gasket comes build in with door. Advise costumer that door takes 4-6weeks and office will call when door arrives ; ordrng 1 W10912374 (dor-fip)

Near Country Haven, Spring Branch, TX 78070
Richard G.

Richard G.

WASHER MAYTAG MHW6630HW0 Customer complaint is that the LoFL error has returned. Entered diagnostics and found error code F8E1 valve failure again. Tested out unit and all tests out well. Verified LoFL coming up during cycle. Ordering ACU and upper harness.; ordrng 1 W11133142 (harns-wire) and 1 W11322883 (cntrl-elec)

Near Ranchers Ridge, San Antonio, TX 78251
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Last trip found faulty controls, UI due to fluctuations of voltage. Also bad wire harness due to broken connection. Upon replacing all parts found high limit thermostat to be bad as well. Replaced that from truck stock to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind. ; used 1 WP4449751 (THRMST-FIX) from stock"

Near Woods of Boerne Blvd, Boerne, TX 78006
Douglas H.

Douglas H.

WASHER WHIRLPOOL WTW8500DC5 "Unit showing “LF”, varied error codes through diagnostics. F8e1 long fill, f3e2 inlet temp fault, f0e4 spin limited by water temp, f0e3 overload. Replaced inlet valve to resolve the issue. Also educated customer on proper loading. No further issues at this point. Yes to survey and leave behind. Collected email"

Near Knoll Springs, Boerne, TX 78006
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KDTM354DSS4 Swapped out wheels on bottom rack along wit pump assembly to resolve issues. Unit testing good now. No further issues at this time.

Near Pine Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Swapped out ice bin to resolve dispenser issues. Unit testing good now.

Near Beyer Rd, Fredericksburg, TX 78624
Richard G.

Richard G.

REFRIGERATOR MAYTAG MFI2269FRZ04 Customer complaint is that the left side refrigerator door came defective. Verified defective door. Unit is within 30 day period. Ordering left door.; ordrng 1 W11307272 (dor-fip)

Near Bounty Dr, San Antonio, TX 78245
Jesus C.

Jesus C.

WASHER WHIRLPOOL MAH3000AWW Tested washer. Drum not spinning. No power to motor. Found bad control. Part is discontinued. Advised customer that we cannot order part. Customer will purchase a new washer. Collected service fee. Job complete.

Near Timbercreek Dr, San Antonio, TX 78227
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WFW6620HC0 Checked washer found error code F0E5 for off balance load. Ran drain and spin cycle with clothes that customer had in washer unit had slight vibration due to load not balanced. Ran washer through diagnostics no issues spinning no vibration. Job complete.

Near Thomas Jefferson Dr, San Antonio, TX 78228
Jim G.

Jim G.

COOKTOP ELECTRIC KITCHENAID KICU569XSS00 After speaking to techline I spoke to Joel SR# 7727309420We confirmed the issue points to user interface. Ordering part. Will return. ; ordrng 1 WPW10396615 (display)

Near Twin Terrace Way, Spring Branch, TX 78070
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Checked refrigerator after adding dye drier went over unit did not find leak, customer to watch and call when unit starts to loose cooling; used 1 WPW10143759 (DRIER-HV) from stock"

Near Greenshire Dr, Schertz, TX 78154
Richard G.

Richard G.

RANGE WHIRLPOOL WFC310S0EB3 Replaced door hinges and realigned stovetop. Unit is good to go.

Near Marbach Oaks, San Antonio, TX 78245
Richard G.

Richard G.

REFRIGERATOR KITCHEN AID KRFC704FPS03 Customer complaint is that the icemaker stopped making ice. Replaced icemaker. Tested to complete. Unit is good to go. Spoke with customer about survey.

Near Calico Corner, San Antonio, TX 78245
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRV976FDEM01 Allied costumer since I was running a head of schedule. Costumer said that something came up so they need to reschedule for next Tuesday ; schdld next appmnt for 3/10 TUE 9 am

Near Hidden Springs, Spring Branch, TX 78070
Douglas H.

Douglas H.

WASHER MAYTAG MVWB855DC3 "Unit leaving clothing wet at end of cycle. Found f8e1 long fill, f0e4 spin limited by water temp, f3e2 inlet temp fault and f0e3 overload code. Replaced inlet valve to resolve the issue, and educated customer on proper loading. Also noticed water valves on home side extremely corroded from hard water, advised customer to have that taken care of by a plumber. Yes to survey and leave behind. Collected email."

Near Victoria Ln, Boerne, TX 78006
Devon F.

Devon F.

DISHWASHER KITCHENAID KDTM404EWH3 Customer complaint was unit would not dispense detergent replaced dispenser ran diagnostics dispenser opened up unit is operating as designed.

Near Indian Hollow, San Antonio, TX 78261
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT720PADM1 Customer stated that the unit is not drying. Error code was a F7E1. Ran diagnostics to reactivate heater. Unit testing good now.

Near Pecan Creek Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 Last visit found a faulty icemaker. Replaced with new icemaker to resolve issues. Unit testing good now with no further issues.

Near Reeh Rd, Fredericksburg, TX 78624
Tommy B.

Tommy B.

OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 Called techline spoke to David. Error code is a result of door latch not finding correct position. Ran clean mode and it cleared the error. No further issues at this time. Yes to survey.

Near Spring Lakes Pkwy W, Ingram, TX 78025
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Replaced console UI and unit powered up. Tested unit to complete, heating properly."

Near Palomino Springs, Bandera, TX 78003
Tommy B.

Tommy B.

WASHER MAYTAG MVWC565FW1 Last visit found unit had bad suspension. Swapped out with new suspension to resolve balance issues. Unit testing good now.

Near Paseo Encinal Dr, Kerrville, TX 78028
Devon F.

Devon F.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint was unit would not clean dishes ran diagnostics got error code for motor replaced motor problem still exists ordering new control board to resolve issue.; ordrng 1 W10906426 (cntrl-elec)

Near Recanto, San Antonio, TX 78260
Devon F.

Devon F.

DRYER WHIRLPOOL WED6620HW0 Customer complaint was unit would not power up replaced control panel unit is operating as designed.

Near Rocky Oak St, San Antonio, TX 78232
Justin  R.

Justin R.

THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "F7E6 stored in unit, found capacitor at 44.6 instead of 50. Need to order motor and control due to fault code. Will also order capacitor to have as well. ; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor) and 1 W11367652 (CONTROL )"

Near White Bass Dr, Lakehills, TX 78063
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRF991BOOM01 "Checked refrigerator found block of ice in freezer section, cleared ice ran diagnostics test found unit low on freon, customer to buy new Refrigerator, please send copy to customer they do not have Email"

Near Stonegate Dr, Universal City, TX 78148
Christian G.

Christian G.

WASHER MAYTAG MVWB765FW3 "Issue stated; washer during cycles will not complete cycles. Found F2E1, F7E9 stored. Replaced control. Gearcase didn’t not have slider/snap assembly on it. Unable to remove old one. Reordering gearcase.; ordrng 1 W11393685 (GEARCASE)"

Near Allende Dr, San Antonio, TX 78237
Jim G.

Jim G.

DRYER MAYTAG MGD6630HC0 Replaced ACU and console. Issue resolved. No ore error codes. Also realigned blower and vent assemblies due to customer complaint of loud rattling noises

Near Buckeye Trail, Spring Branch, TX 78070
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF330PAHB2 Customer complaint is actually that the dispenser is broken. The dw is functional other than a spring missing from the dispenser. Ordering dispenser.; ordrng 1 WPW10671905 (deterg disp asm)

Near Sirius Cir, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Raised rear installed roller rivet and retainer. Replaced icemaker ran diagnostics all operations normal aligned door and leveled unit for customer since i was already here repairing unit. Advised of survey and paper.

Near Sunshine Trail Dr, San Antonio, TX 78244
Jesus C.

Jesus C.

DISHWASHER KITCHENAID KDTE334GBS0 Complaint is water stays on bottom of washer. Tested dishwasher. Found drain pump not running. Connector to pump is not secured to pump. Fixed connector. Drain pump turns on. All water drains from unit. No issues during testing. Tested to complete.

Near Goodyear Dr, San Antonio, TX 78228
Devon F.

Devon F.

WASHER MAYTAG MVWB765FC3 Customer complaint was unit would get LF error code ordering new inlet valve to resolve issue. Customer said they would call when they can schedule a come back; ordrng 1 W11165546 (valve)

Near Teagarden Ln, San Antonio, TX 78232
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG525S0HS1 F1E0 error code. Removed top panel. Found infestation of roaches on main control and DSI board. Advised customer that I cannot continue service. Document issue with CXC . Sr 7726936650. Job complete.

Near W Rosewood Ave, San Antonio, TX 78201
Christian G.

Christian G.

DRYER MAYTAG MED5100DW0 "Issue stated by customer: dryer not drying all the way. Found F4E4 code stored. All voltage tests good from wall to plug and terminal block. Found moisture sensor not sitting in place. Ordering moisture sensor kit to resolve issue. Customer states we were here 6 months ago to replace parts, but no notes available.; ordrng 1 W10906551 (moisture sensor kit)"

Near Timber Point St, San Antonio, TX 78250
Tommy B.

Tommy B.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Swapped out faulty blower fan to resolve issues. Unit testing good now.

Near Oak Hollow Dr, Kerrville, TX 78028
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Replaced console and control, tested unit to complete."

Near Gold Rush Pass, San Antonio, TX 78254
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Replaced door found dispenser cords did not make up with old ones. Part number on box matched Marcone parts list and verified the correct model number. Believe issue was a case of wrong part in the box. order another door.; ordrng 1 LW11026355 (FREEZER DOOR )

Near Worth Pkwy, San Antonio, TX 78257
Jesus C.

Jesus C.

WASHER MAYTAG MVWX655DW1 Tested washer. Noise during spin. Found oil on belt and cam assembly. Replaced belt and cam. Tested washer. No noise issues during testing. Could not duplicate noise issue. Unit is working properly. Tested to complete. ; used 1 W10721967 (CAM) from stock

Near Roy Smith St, San Antonio, TX 78215
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Verified the u it ran properly. Could not duplicate issue however the time seemed a bit loose. Secured it properly just in case.

Near Lets Roll Dr, Blanco, TX 78606
Christian G.

Christian G.

RANGE WHIRLPOOL WFG550S0HZ1 Reschedule for 3/5; schdld next appmnt for 3/6 FRI !

Near Bandera Rd, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT311FZDB00 Replaced control and wire harness on freezer. Unit is running. Spoke to customer about letting refrigerator get to target temperature. Before putting any foods in. No issues with refrigerator. Job complete.

Near Storeywood Dr, San Antonio, TX 78213
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Issue stated by customer: Not Cooling - Refrigerator Section - Refrigerator. Previously found evap motor bad not allowing cool air in. Replaced, unit opened and closed as intended. Unit test good, informed customer of survey."

Near Silver Lining, San Antonio, TX 78254
Richard G.

Richard G.

RANGE WHIRLPOOL WFG525S0HS1 Customer states there is also an issue with the two front burners lighting. Replaced control and sensor to fix temperature fault. Ordering burners and valves.; ordrng 1 W10881749 (cap-burner) and 1 WPW10279615 (valve-brnr) and 2 WPW10347414 (spud-orfce)s and 2 WPW10515455 (burnr-head)s and 2 WPW10515459 (igntr-surf)s

Near Isaris Ln, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked refrigerator ice maker found dispenser motor frozen over due to power outage customer had causing ice to melt and freeze over arm. Defrosted arm checked for functionality of arm no issues job complete.

Near Arroya Vista Dr, San Antonio, TX 78213
Devon F.

Devon F.

RANGE WHIRLPOOL WFE505W0HZ1 Customer complaint was unit would over heat unit replaced control board to resolve issue unit operating as designed.

Near Blanco Key, San Antonio, TX 78247
Steven G.

Steven G.

WASHER WHIRLPOOL WTW4950HW1 Checked washer found customer on some loads overloading causing pulley to rub on floor adjusted level legs and advised to watch the load sizes

Near Kitty Hawk Rd, Converse, TX 78109
Steven G.

Steven G.

REFRIGERATOR KITCHEN AID KSC24C8EYY02 "Checked refrigerator found after putting dye drier on found leak in refrigerator evaporator, replaced evaporator vacuumed and charged unit everything checks out ok"

Near Country Flower, San Antonio, TX 78240
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER AMANA NFW5800HW0 Found unit has water stain near internal drain hose and tape checked for leaks with soap during load but could not get unit to leak but will replace drain hose due to water stain. Also per service pointer ordering vent deflector rescheduling 3/11.; ordrng 1 W11316671 (DRAIN HOSE.) and 1 W11409996 (DEFLECTOR VENT)

Near Crestway Dr, San Antonio, TX 78239
Devon F.

Devon F.

RANGE AMANA AER6303MFS2 Customer complaint was unit would not power up replaced wiring harness to resolve issue unit is operating as designed.

Near Corian Well Dr, San Antonio, TX 78247
Christian G.

Christian G.

WASHER MAYTAG MVWB855DC3 Issue stated by customer: Top load washer Control panel Washer will turn off in the middle of a wash cycle. Found F2E1 error code stored. Verified all buttons were clear. Ran unit through cycle verification and recalibration tests. Unit passed and cleared. Put unit through rinse and spin. Unit tests good. Informed customer of survey.

Near Turmoil Curve, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

DISHWASHER MAYTAG MDB4949SHZ1 Checked dishwasher found control board not responding to any inputs. Unable to enter diagnostics. Ordering new control board to resolve issue.; ordrng 1 W11168783 (cntrl-elec)

Near Bassett Ln, San Antonio, TX 78231
Steven G.

Steven G.

REFRIGERATOR MAYTAG MRT118FFFH01 "Checked refrigerator found unit still freezing everything in refrigerator temp was at 20 degrees, found compressor not pumping correctly, replaced compressor vacuumed and charged unit did not charge customer because we miss diagnose the problem hopefully we can part warranty part"

Near Cicero Ave, San Antonio, TX 78218
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint was unit would keep running instructed unit on how unit works u it is operating as designed.

Near Rangeland St, San Antonio, TX 78247
Jim G.

Jim G.

DRYER WHIRLPOOL WED9450WL1 verified the issue. The unit will power on and not turn in. Issue was due to thermal fuse. Verified with techline Sterling SR# 7727313064; ordrng 1 WP3392519 (thermal fuse)

Near Riley Ln, San Antonio, TX 78260
Justin  R.

Justin R.

DRYER WHIRLPOOL WED5620HW "Not able to go to unit, scheduled to go tomorrow for another Lowe’s call. ; schdld next appmnt for 3/6 FRI !"

Near W Loop 1604 N, San Antonio, TX 78253
Christian G.

Christian G.

DRYER MAYTAG MEDB855DC4 "Issue stated: Knocking or Rattling Sound - Dryer. Found dryer making high pitched whine. Opened dryer and found motor loose. Ordering motor, pulley idler and dryer belt to resolve issue.; ordrng 1 W10824899 (motor-drve) and 1 W10837240 (idler pulley) and 1 W11162091 (belt)"

Near Turmoil Curve, San Antonio, TX 78254
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KFCS22EVMS4 Issue was that freezer door is not closing properly. Replaced rail on right side. Door now closes as intended. Unit tested good. Customer left wallet at work and could not pay the due for P&L. Informing Amanda and Shawn of situation.

Near Live Oak St, Boerne, TX 78006
Christian G.

Christian G.

DRYER WHIRLPOOL WED5620HW0 Issue stated by customer: dryer making rattling noise. Found dryer drum loose. Re adjusted felt strip and tightened down screws. Unit tests good. Informed customer of survey.

Near Lazada, , TX 78245
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4816FW2 Complaint is that washer makes noise after spin cycle. Tested washer. Noise occurs when spin cycle is stopping. Drain hose is tapping against the back panel of the washer. Moved hose. Noise stops. No issues with washer. Unit is working properly. Tested to complete.

Near Hays St, San Antonio, TX 78202
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER KITCHENAID KDPM354GPS0 "Removed front panel replaced,control then replaced drain pump ran tests no errors no leaks all operations normal."

Near De Soto Dr, Universal City, TX 78148
Christian G.

Christian G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Issue stated by customer: microwave fan was making loud Whitney noise. Pulled microwave down and found seal table to vent hood was hanging down impending blower fan. Removed. Unit tests good. Informed customer of survey.

Near Knob Creek, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWB765FC3 Checked washer tested water level no issues. Good water flow coming to washer no issues. Found excessive detergent in dispenser spoke to customer about proper amount of detergent. Job complete.

Near Legend Ranch Dr, San Antonio, TX 78230
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4850HW1 Called techline spoke to Austin. F0E5 off balance error detected. SR7727311950 Customer instruct for loading procedures. No further issues at this time.

Near Josephine St, Kerrville, TX 78028
Jesus C.

Jesus C.

DRYER AMANA NED4655EW1 Complaint is long dry times. Tested dryer. Good heat. Good airflow. Called techline. Unit is working as designed. Job complete. Sr 7727310608

Near Santos St, San Antonio, TX 78210
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED4815EW1 Checked dryer found bad wheel causing squeaking noise replaced with truck stock. Ran dryer no issues. Job complete.; used 1 4392065 (REPAIR-DRYER) from stock

Near Woodchase, San Antonio, TX 78240
Jim G.

Jim G.

WASHER MAYTAG MVWB765FW3 Replaced clutch. Unit tested properly thereafter.

Near Windmill Palm, San Antonio, TX 78216
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG520S0FS0 Knob for front burner is missing. Will order new knob. Collected service fee. ; ordrng 1 W11122880 (knob)

Near Bickley St, San Antonio, TX 78221
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL LSQ9665JQ1 "Removed console ran unit found excessive shaking due to bent drive assembly ran unit with cabinet off found source of leaks to be from this quoted customer 400.24 parts, 92.45 labor and 49.31:tax service fee 105.00 customer declined repair service fee good for 90 days.; rqstng P&A on 1 3360629 (gear case) and 1 W10820043 (brake & drive tube)"

Near Delphian Dr, Universal City, TX 78148
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT710PAHB Spoke with customer she said she had emergency and wants to be put on schedule next Thursday.; schdld next appmnt for 3/12 THU !

Near Redtop Hill, Elmendorf, TX 78112
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB865GW0 Found inlet thermistor and long fill errors. Ran diagnostics valves working checked thermistor on board found unit needs new board setting appointment for tomorrow.; ordrng 1 W11162440 (CONTROL)

Near Meade St, Schertz, TX 78154
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4655JW0 Checked washer found gearcase not spinning. Also found oil residue on gearcase. Ordering new gearcase to resolve issue.; ordrng 1 W10870912 (gearcase)

Near S Laredo St, San Antonio, TX 78204
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Determined the issue is due to faulty hinges. Ordering parts. Customer specifically requested appointment on 3/20; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)

Near Pueblo, CO
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Installed control, the appliance is working normal"

Near Hencerling Rd, Goliad, TX 77963
Adam H.

Adam H.

WASHER ROPER RTW4516FW2 Inspection of unit shows no error codes calibrated unit and ran verification cycle all functions work as designed no abnormal noises. Unable to duplicate customers complaint. Issue resolved

Near S 6th St, Kingsville, TX 78363
Adam H.

Adam H.

REFRIGERATOR AMANA ASI2575GRW01 Action of unit shows compressor failing to cool units compressor is starting and running as it should but not cooling. Replace compressor to resolve issue. Job will require sealed system technician; ordrng 1 W10879296 (compressor) and 1 W10904634 (cover-unit)

Near Brahma Blvd, Kingsville, TX 78363
John L.

John L.

WASHER MAYTAG MVWB765FW3 "Installed latch, ran test 51 on diagnostics mode. Unit went through test mode without issue. Issue has been resolved."

Near Broken Bough Cir, Corpus Christi, TX 78413
Michael R.

Michael R.

DRYER ROPER RED4516FW "Called the customer at 9:37am 361-652-5382, enroute to the location, no answer, left vm. Arrived at the location, this is at the housing authority, known the door several times, no answer. Called the 2nd number , no answer knocked on the door again several times, no answer, customer will need to reschedule ; saved tckt"

Near Griffith Dr, Victoria, TX 77901
John L.

John L.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit, handle to ice bucket broken as well as tabs on bucket. Replace to resolve.; ordrng 1 W10774957 (ice-contnr)"

Near Krypton Dr, Corpus Christi, TX 78414
John L.

John L.

WASHER MAYTAG MVWB765FW3 "Inspected unit, clicking noise coming from gearcase. Replace to resolve.; ordrng 1 W10817398 (clutch) and 1 W10821990 (agitator) and 1 W11134159 (gearcase)"

Near Donegal Dr, Corpus Christi, TX 78413
John L.

John L.

DISHWASHER MAYTAG MDB8989SHZ0 "Inspected unit, ran diagnostics. Unable t doing strange things when in diagnostics. Issue possibly with control board. Replace board to resolve this issue.; ordrng 1 W10734532 (float switch) and 1 W11132777 (console) and 1 W11168782 (cntrl-elec)"

Near Lake Superior Dr, Corpus Christi, TX 78413
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Installed compressor, charged unit. Issue has been resolved."

Near S Ave A, Aransas Pass, TX 78336
John L.

John L.

WASHER MAYTAG MVWC465HW2 "Ran diagnostics, got no codes. Ran recalibration on unit, then an auto test cycle. Unit went through test cycle without issue. Tested unit on normal cycle to check for proper function, unit was able to get through a normal cycle without issue."

Near Clodah Dr, Corpus Christi, TX 78404
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW2 Sr# 7727309059. Inspection of unit shows no error code calibrated unit and ran verification cycle all functions work as intended. Customers main concern was damage to clothing spoke with tech line about customer specific issue tech line states it all comes back to user error. Instruct customer in proper loading techniques and soap distribution. Issue resolved

Near Co Rd 302, Falfurrias, TX 78355
John L.

John L.

RANGE WHIRLPOOL ACR4303MFW3 "Ran diagnostics and received F1E0 control error. Powered down unit and powered back on, issue remains. Also display has issues. Replace control to resolve issue.; ordrng 1 W10837800 (cntrl-elec)"

Near S Fuqua St, Rockport, TX 78382
Michael R.

Michael R.

REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Defrosted the evaporator and installed part ordered, put back together. The appliance is working normal, no further issues"

Near Charleston Dr, Victoria, TX 77904
John L.

John L.

ICEMAKER KITCHEN AID KUIC18NNTS1 "Unit has multiple issues, evaporator tray has a Freon leak. Will need to order evap, also unit leaking from valves which had caused water to spray on compressor fan and old compressor. Replace these components to resolve all issues.; rqstng P&A on 1 2172593 (tube, water fill) and 1 2315558 (fan motor) and 1 W10159841 (VALVE) and 1 W10218037 (evaporator)"

Near Lower Mission Valley Rd, Victoria, TX 77905
Michael R.

Michael R.

RANGE WHIRLPOOL WFG525S0HS0 "The clock was not working properly, installed new control, the clock and appliance are working normal."

Near Victoria, TX 77904
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW4 Diagnostic shows error code for long fill no fill. Replaced water valve calibrated unit ran verification cycle issue resolved

Near S Louisiana Ave, San Diego, TX 78384
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Water dripping from icemaker and freezing on the ramp down into the ice box. Overfilling icemaker? Ordering parts involved. ; ordrng 1 W11294907 (icemaker) and 1 W11330931 (UI) and 1 WPW10341329 (water valve assy)

Near Reesedale Rd, Elliston, VA 24087
Uriah B.

Uriah B.

WASHER MAYTAG MVWC465HW2 Adjusted feet to level properly. Spun fine without anything in it. Went over loading procedure with cx about balancing.

Near Haydon St, Salem, VA 24153
Uriah B.

Uriah B.

DISHWASHER KITCHENAID KDPE334GPS0 Hinges are binding. Needs hinges. ; ordrng 1 WP8534853 (door hinge RIGHT) and 1 WP8534854 (door hinge. LEFT)

Near Bentwood Ct, Salem, VA 24153
Uriah B.

Uriah B.

DRYER MAYTAG MED465HW0 Feet never installed. Cx had feet. Installed feet leveled unit. Checked operation. All checks ok. Emailed tag to Leslie.

Near Haydon St, Salem, VA 24153
Doug M.

Doug M.

OVEN JENN-AIR JJW2830DP01 "Inspected for f2e1 error code stuck key,performed service diagnostics found only the one error code,performed load tests all steps checked ok,called tech line due to on going issue with unit same error code for the 5th time since customer has owned unit,tech said to install main harness,moisture barrier and control panel ; ordrng 1 W10776434 (gasket) and 1 W11132996 (harns-wire) and 1 W11236888 (console)"

Near Santona Way, Hot Springs, AR 71909
Doug M.

Doug M.

RANGE MAYTAG CHE9800BCE "Replaced bake element due to short,element burnt in two,tested unit found oven would heat and cycle as designed,found shorted relay on control to fan,fan would come on then turn off on its own,found to need oven control 74001641,part is discontinued"

Near Tivisa Ln, Hot Springs, AR 71909
Devon F.

Devon F.

RANGE WHIRLPOOL WFE320M0ES2 Called customer she would like to reschedule for next week Monday.; schdld next appmnt for 3/9 MON !

Near Stone Cave, San Antonio, TX 78247
Steven G.

Steven G.

WASHER WHIRLPOOL CAE2795FQ0 "Checked washer after replacing parts unit still blowing Actuators, talked to tech line and ordered parts.; ordrng 1 W10291184 (harns-wire) and 1 W10514456 (harns-wire) and 1 W10843661 (HARNESS ) and 3 W10913953 (ACTUATOR )s"

Near Perrin Beitel Rd, San Antonio, TX 78217
Richard G.

Richard G.

RANGE WHIRLPOOL WFE535S0JZ "Complaint is that the glass came shattered. Verified issue. Ordering door glass, frame, and nameplate.; ordrng 1 W10894130 (glass-door) and 1 W11178521 (nameplate)"

Near SW Loop 410, San Antonio, TX 78245
Steven G.

Steven G.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Checked dishwasher found wash motor not working ordered; ordrng 1 W10917114 (SUMP AND MOTOR )

Near Ogden Ln, San Antonio, TX 78209
Justin  R.

Justin R.

OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Need to order control and UI communication harness for unit. Will order harness again as well. Customer requesting Friday the 13th next week. ; ordrng 1 W11233570 (harns-wire) and 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE )

Near Roundtop Hill, , TX 78009
Colton B.

Colton B.

RANGE MAYTAG MET8665XS02 LR burner is not turning on. Burner has good continuity. Checked switch and got an OL reading on L1/L2 terminals with switch on. Issue is a bad infinite switch. Ordering infinite switch and returning Friday. Quoted customer for P&L on return visit. ; ordrng 1 WP7403P238-60 (switch-inf)

Near Larimer Square, San Antonio, TX 78249
Steven G.

Steven G.

WASHER MAYTAG MVWC465HW2 "Checked washer ran diagnostics found found no fault codes, was running cycle unit washed and spun correctly did not find any issues, washer working properly, went over details of loading to customer"

Near S Manton Ln, San Antonio, TX 78213
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS311SDHT01 "Tested temps fans and compressor all components working correctly cycled ice maker no cycle no fill and mold empty, removed ice maker found wire harness to ice maker not installed correctly at ice maker side corrected this reinstalled ice maker tested all operations normal normal. Advised of survey and paper."

Near Crestway Rd, San Antonio, TX 78239
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed icemaker replaced plugged in unit ran tests no error codes no leaks unit is cooling fans working all operations normal. Advised customer to give 24 - 72 hours for ice bin to fill. No email provided.

Near Magic Oaks, San Antonio, TX 78239
Steven G.

Steven G.

DRYER WHIRLPOOL MGD8630HC0 "Checked dryer found F3 E3 fault code for bad thermistor, replaced thermistor checked operation unit working normal now"

Near Gatewood Ct, San Antonio, TX 78209
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRFC704FBS01 "Checked refrigerator found when pushing water dispenser paddle nothing would happen would have to keep pushing, replaced switch and user interface checked operation unit working normal now"

Near Turkey Oak St, San Antonio, TX 78232
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT111SFDW04 "Checked refrigerator found unit cooling properly just a freon noise running thru evaporator advised customer to watch and see if it calms down after a couple of weeks, they will call back if it continues"

Near W Russell Pl, San Antonio, TX 78201
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced both sensors however the issue is still present. I contacted techline and verified that the issue Is still present. I spoke with Andrew SR# 7727264744 who informed me that both the emitter board must be replaced again along with the user interface. ; ordrng 1 W10870822 (ICE LVL SENSOR RECEIVER ASSBLY) and 1 W10898445 (ICE LVL SENSOR (EMITTER)) and 1 W11405309 (UI CTRL ASSEMBLY)

Near Running Ranch, San Antonio, TX 78261
Jim G.

Jim G.

RANGE JENN-AIR JDRP548HL00 After replacing parts it appears the appliance manger is also at fault. Ordering part however customer is extremely upset and will likely reach out to Jenn Aire Rick SR# 7727288426

Near Luz del Faro, San Antonio, TX 78261
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW8500DC2 Last visit found faulty control. This visit replaced with new control. Ran automatic test cycle and unit passed all functions. Unit tested good now with no further issues at this time.

Near N Llano St, Fredericksburg, TX 78624
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KFCS22EVMS4 Issue is that freezer door is not closing all the way. Finding issue to be a bad rail on the right hand side. Ordering that rail and returning. Quoted customer on return visit. ; ordrng 1 WP13055901 (slide)

Near Live Oak St, Boerne, TX 78006
Devon F.

Devon F.

RANGE WHIRLPOOL KCGS550ESS Customer complaint was unit would do a small puff before igniting instructed customer on operation of unit unit is operating as designed. Customer also has drawers under unit and can’t get to model and serial.

Near Canasta, San Antonio, TX 78261
Colton B.

Colton B.

WASHER MAYTAG MVWX655DW1 Issue was a bad cold valve. Replaced cold valve to resolve issue. Unit tested good.

Near Country Green, San Antonio, TX 78240
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new doors and handle. No issues. Tested to complete.

Near Newell Ave, San Antonio, TX 78215
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 "Found both interior glass window pack and interior glass door shattered. Will need to order TOD fuse to have just in case. Calling safety department to document findings. Safety is looking to send another code for parts and labor to be covered. WP4XOP4WPL1; ordrng 1 4449751 (thermostat,hi limit) and 1 W10827059 (door) and 1 WPW10347596 (glass-door)"

Near Little Cypress, San Antonio, TX 78253
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

RANGE WHIRLPOOL WFC310S0ES4 Issue is stove not turning on at all found 240 to unit. Check control board and found all cables pinched. Reattach every cable from control board to infinite switches. Unit now turning on. No other issues. Job complete

Near Henderson Pass, San Antonio, TX 78232
Tommy B.

Tommy B.

COOKTOP ELECTRIC MAYTAG CSE9000BCB Found issue to be switch to burner is faulty. Switch is discontinued. Customer will seek part for repair from outside source.

Near Southwoods Dr, Fredericksburg, TX 78624
Douglas H.

Douglas H.

OVEN ELECTRIC (D KITCHENAID KOSE500ESS04 Last trip found lights flickering due to faulty control. Replaced control to resolve the issues. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near High Eschelon, Fair Oaks Ranch, TX 78015
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Temperatures inside fridge were better from temperature adjustments. The thermistor is working as designed. Replaced User interface and ice chute seal.

Near Texas Bend, Castroville, TX 78009
Colton B.

Colton B.

WASHER MAYTAG MHW5630HC0 "Issue was start button not working disconnected and reconnected console which fixed issue. Unit now works. If issue comes back send next tech with a new console (W11294858), but for now the issue appears to just have been a loose connection."

Near San Antonio, TX 78249
Justin  R.

Justin R.

COOKTOP GAS WHIRLPOOL WCG97US6HS00 Replaced missing grommet. Unit is good to go.

Near Buckner Pass, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB835DW4 "Called Trade partners spoke to Denise she gave authorization number MP4WGP4AP1 she approved parts,coverage. Found F7 E5 found bad gearcase and failed water inlet valve service fee tax collected,service fee remaining balamce due upon completion rescheduling ; ordrng 1 W10811956 (GEAR CASE) and 1 W11165546 (VALVE)"

Near Walt Schirra St, San Antonio, TX 78219
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Rescheduling to 3/5.; schdld next appmnt for 3/5 THU !

Near Silver Lining, San Antonio, TX 78254
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS315SDHT01 Found gap in fresh food gasket on top left side near mullion. Will need to order silicon to seal gap. ; ordrng 1 482338 (adhesive)

Near Saltillo St, San Antonio, TX 78207
Tommy B.

Tommy B.

REFRIGERATOR AMANA TRI21VE Customer stated that the issue is the unit is operating too cold in the refrigerator section. Multiple items freezing solid. Kept a temperature log using her own thermometer. Found issue to be faulty thermostat. Ordering parts to resolve issue. ; ordrng 1 WP10442410 (thermostat)

Near Southwoods Dr, Fredericksburg, TX 78624
Douglas H.

Douglas H.

WASHER MAYTAG MVWB765FW3 Unit showing DRN and not draining. Found cause to be faulty drain pump. Replaced drain pump to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Emmeline Dr, Boerne, TX 78015
Richard G.

Richard G.

DRYER AMANA NED4655EW1 "Customer complaint is that the dryer won’t turn on. Tested out unit and found no issues. The door is a little hard to close, so thinking maybe the door wasn’t closed all the way. Tested to complete. Unit is good to go."

Near Richland Hills Dr, San Antonio, TX 78251
Devon F.

Devon F.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complaint was unit unit would not dry dishes upon arrival tech noticed no rinse aid in unit instructed customer on how unit works unit is operating as designed.

Near Santiago Way, San Antonio, TX 78259
Devon F.

Devon F.

DRYER WHIRLPOOL WED7500GC0 Customer complaint was unit would not come on reset the breaker unit is operating as designed. Customer also asking me eta on other part instructed customer that she would have to pay for parts from now on said she would call office

Near Cliff Canyon, San Antonio, TX 78259
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL GI0FSAXVY012 "Issue was a bad valve. Replaced valve to resolve issue. Unit not hooked up to water, so I could not test the valve."

Near Jeep Jump Ln, Boerne, TX 78006
Christian G.

Christian G.

FREEZER WHIRLPOOL WZF34X20DW01 "Issue stated by customer; Not Freezing - Door is Sealing - Chest and Upright Freezer. Replaced thermistor, wiring harness and Start device+capacitor. Found compressor running very hot. Ordering compressor and dryer.; ordrng 1 W10750851 (compressor) and 1 WPW10143759 (dryer)"

Near Amber Vista, San Antonio, TX 78254
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER MAYTAG MVWB855DC3 Issue unit not dispensing water found error code F8E1. Replace water valve. Ran quick cycle. Unit now dispensing water. No other issues job complete

Near Bridlegate Dr, Bulverde, TX 78163
Douglas H.

Douglas H.

WASHER MAYTAG MVWB855DC3 "Customer stated had a power surge then unit would t turn back on. Finding issue to be caused by UI console, power through out control but UI no coming on. Found F6e2 UI can’t hear ACU. Ordering UI to resolve the issue. Needs Auth. Didn’t reschedule since needing Auth ; rqstng P&A on 1 W11112662 (console)"

Near Timber Mountain Dr, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KSSC48QVS02 Unit not cooling. Found leak in SS. Found leak coming from evaporator compartment. Removed back panel to inspect where the leak is coming from evaporator. Ordering evaporator to resolve. Left unit turned off to prevent any further damage. ; ordrng 1 WPW10205102 (evaporator)

Near Riverwalk, Boerne, TX 78006
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Issue stated by customer: dishwasher not responding to touch controls. Replaced control, UI and console. Unit tests good. Informed customer of survey."

Near Deepwell Dr, San Antonio, TX 78254
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRFC704FPS00 Complaint is noise coming from unit. Noise coming from ice box fan. Advised customer that unit is out of warranty. I can not diagnose further without charging service fee. Customer wants to contact kitchenaid to try and get unit covered. Will reschedule. Called partner team to document issue. No authorization given for this repair. Sr 7727272663. Customer will be responsible for all cost of repair and service fee.

Near S Pine St, San Antonio, TX 78210
Jesus C.

Jesus C.

WASHER MAYTAG MHW6000XG2 F6E1. F3E1. F5E2. F8E1. Tested washer. Will not pass step 3 in diagnostics. No power to water valves. Harness is good. Will need to replace CCU. Will order MCU as precaution. Collected service fee. Will collect parts and labor on next visit. ; ordrng 1 W10374126 (cntrl-elec) and 1 W10427972 (cntrl-elec)

Near Dexter Dr, San Antonio, TX 78226
Richard G.

Richard G.

DRYER AMANA NED4655EW1 Customer complaint is that the drum is not turning. Found belt wrapped around the motor. Replaced belt and pulley. Tested to complete. Unit is good to go.; used 1 4392065 (REPAIR-DRYER) from stock

Near Richland Hills Dr, San Antonio, TX 78251
Christian G.

Christian G.

WASHER MAYTAG MVWB835DW0 Issue stated by customer: washer will not power on. Found bad console harness. Power is good to control. Ordering harness. Collected 113.66 s.call via card.; ordrng 1 W10915405 (harns-wire)

Near Palomino Bend, San Antonio, TX 78254
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW4855HW1 "Replaced tub to drain pump hose, tested to complete."

Near Bowens Crossing, San Antonio, TX 78250
Tommy B.

Tommy B.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Blower broken out of box. Rescheduling and ordering. ; ordrng 1 W11248652 (blower)

Near Oak Hollow Dr, Kerrville, TX 78028
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL MTB2456GEQ Customer complaint was unit would have water on floor found unit duck bill clogged unclogged unit is operating as designed.

Near Pinetree Ln, San Antonio, TX 78232
Douglas H.

Douglas H.

VENTHOODS UNKNOWN UXT4230ADS1 Unit making noise. Found cause to filter/ grease trap bent upward hitting fan blade. Adjusted filter to resolve the issue. Unit functioning properly now. No further issues at this point. Customer declined email.

Near Heathcot, Boerne, TX 78015
Christian G.

Christian G.

RANGE KITCHENAID KFEG500ESS Issue stated: burners not working. Replaced control. Unit good. Noticed damage at L. Side of unit. Ordering side panel.; ordrng 1 WPW10162245 (panel-side)

Near Bandera Rd, San Antonio, TX 78254
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRT311FZDT01 "Checked refrigerator found unit making a noise when refrigerator door is opened, found noise coming from wood floor and wheels on refrigerator, adjusted rollers checked operation unit good now"

Near Gawain Dr, San Antonio, TX 78218
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Last trip found faulty EVAP harness and faulty UI. Replaced both to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.

Near Main St, Comfort, TX 78013
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4850HW1 Customer stated that the issue is the unit is not spinning the water out of clothes. Ran diagnostics and there were no error codes. Unit passed automatic test cycle and manual high spin was normal. Leveled out the unit to make sure it is properly balanced and reviewed loading and washing and use and care with customer. Customer to call back if issue persists. No further issues at this time. Yes to survey.

Near Josephine St, Kerrville, TX 78028
Douglas H.

Douglas H.

WASHER MAYTAG MVWB850YW1 "Unit making loud noise. Finding issue to bearing failing, unit would need outer tub with shaft. Quoted 753.72 for P&L for tub with shaft. Customer didn’t want to proceed with repair due to cost and age of unit. Collected Sc"

Near Preston Trail, Boerne, TX 78006
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: ice not dispensing. Found ice bin installed crooked. Reset bin. Unit tests good.

Near Dusty Boots Rd, San Antonio, TX 78254
Richard G.

Richard G.

WASHER WHIRLPOOL WFW5620HW0 "Customer complaint is that there is no power to the washer. Verified power button not functional. Attempted to enter diagnostics, was able to enter diagnostics but then the unit would shut down immediately after entering diagnostics. Ordering acu and console.; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"

Near Marbach Garden, San Antonio, TX 78245
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRS325SDH2Z01 Customer complaint was unit leaking would not produce ice tested ice maker test failed ordering new ice maker to resolve issue.; ordrng 1 WPW10300022 (icemaker)

Near Branch Hollow Dr, Universal City, TX 78148
Colton B.

Colton B.

WASHER MAYTAG MVWX655DW1 Customer refused to have me in her apartment. Stated that the office is going to have to send someone else. Letting NR and AE know of situation. ; schdld next appmnt for 3/6 FRI !

Near Roy Smith St, San Antonio, TX 78215
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRB322DMBB00 Checked unit. Used jumper to clear blockage. Issue resolved.

Near Scout Ln, Spring Branch, TX 78070
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED7800XW0 "Customer stated that the unit is t drying properly. Found issue to be be,d that drives blower fan was off. Put pulley and fan belt back and unit is testing good now with no further issues at this time."

Near Kenwood Cir, Kerrville, TX 78028
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

RANGE KITCHENAID KSGG700EBS1 Gate code 7632. Unit is making noise found cooling fan to be faulty ordering new part ; ordrng 1 W10780482 (fan-blwr)

Near Cypress Springs Dr, Spring Branch, TX 78070
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Not going through harvest. Installed new icemaker. Good harvest cycle. Good water fill. No issues during testing. Tested to complete.

Near Claudette St, San Antonio, TX 78252
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB835DW4 Dispatch says water left in tub complaint is noise during agitation found gear case knocking loudly and leaking oil needs new gear case found washplate stuck to gearcase ordering both rescheduling Tuesday per customer request.; ordrng 1 W10811956 (GEAR CASE) and 1 W10902814 (washplate)

Near Bethany Dr, Schertz, TX 78108
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT720PADM2 Verified a sump leak. Ordering sump assembly. ; ordrng 1 WPW10671941 (pump&motor)

Near Pebble Dawn, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED49STBW1 "DOP provided 11/1/2019 Complaint is clothes take long time to dry, found customer has foil vent hose and is crushed. Removed hose checked exhaust temps found cycling on and off at thermostat at correct temps 164 avg cutoff and 122 avg on temperatures. Inspected wall duct found excessive build up of debris advised customer that unit is working as designed amd to get rigid vent hose and have duct cleaned snapped picture of lint pulled out of wall and foil vent hose all operations normal advised of survey and paper."

Near Hanover Cove, Converse, TX 78109
Christian G.

Christian G.

RANGE WHIRLPOOL WFE770H0FZ Issue stated: burners not working. Ordered control. Found unit side damaged as well. Please review pics.; ordrng 1 W10872562 (cooktop) and 1 WPW10162245 (panel-side)

Near Bandera Rd, San Antonio, TX 78254
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit not cooling. Found UI not registering thermistors or turning compressor on even in diagnostics testing. Replaced UI, main control, power supply board and pantry UI due to one shorting all the rest. Unit now functioning as designed. No further issues at this point. Customer declined email"

Near Grayhawk, Spring Branch, TX 78070
Christian G.

Christian G.

DRYER [UIS # 43696] n/a Issue stated by customer: dryer stops mid cycle as if completed. But still displays time on unit. Found error code F4E2. Ordering parts to resolve issue.; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 W10608814 (electrode) and 1 W10901572 (harns-wire) and 1 W10909685 (fuse-thrml) and 1 W11133021 (cntrl-elec) and 1 W11161899 (wire) and 1 WP3387747 (element)

Near Brae Valley, San Antonio, TX 78249
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRMF706ESS01 Last visit swapped out evap fan motor and harness. Customer stated that the unit cooled and then got warm again. Swapped out with new evap motor to resolve issue.

Near Pinnacle Club Dr, Kerrville, TX 78028
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS01 Verified oven was not functional. Replaced thermal fuse. Issue resolved.

Near Maiden Hair, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB865GC1 "Customer complaint is fabric dispenser full of water after use and supply hose leaking at valve due to age of supply hoses recommended replacement of hoses, did tighten hoses stopped leaking but hoses are in need of replacement to,prevent further issues. Found excessive residue built up on dispenser removed and tested syphon of dispenser it is working. Installed ran tests of valves and unit is performing as designed. Educated customer on use of unit and cleaning at proper intervals. No email provided."

Near Norcrest Dr, Converse, TX 78109
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Checked refrigerator found frost pattern on evaporator freezing and then defrosting, compressor not pumping correctly, ordered compressor ; ordrng 1 W10879296 (COMPRESSOR )"

Near Fawn Ridge, Cibolo, TX 78108
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Installed gasket and both doors. No issues during testing. Tested to complete.

Near 3rd St, Natalia, TX 78059
Jesus C.

Jesus C.

OVEN ELECTRIC (D WHIRLPOOL GBD307PDS10 Wrong part ordered. Correct part needed is the control assembly PN 8302319. This part is discontinued and we will not be able to order part. Informed customer of the situation. Closing ticket.

Near FM2146, Poteet, TX 78065
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

WASHER WHIRLPOOL MHW8630HC Issue unit is leaking water. As I ran diagnostics saw the water on the floor. Open unit up to see where the leak was coming from. And found tub assembly is crack in the middle not attach all. So water is not retaining and just going straight to the floor from the tub. Costumer is going to talk to the builder about since they want a Brand new washer and don’t the repair. Costumer talk to builder while I was there and said builder will get her a new machine.

Near Mystic Breeze, Spring Branch, TX 78070
Richard G.

Richard G.

WASHER AMANA NTW4516FW3 Replaced drain pump and inlet valve. Tested to complete. Unit is operating as designed.

Near W US Hwy 90, San Antonio, TX 78245
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Issue was freezing in refrigerator section and no dispenser. Used plastic shim to solve dispenser issue due to a dented door. Customer reported less and more localized freezing in refrigerator. Found damage on ice bin gasket, replaced ice bin as well. Unit is testing good. Told customer that if issues persisted I’d come out on a Saturday to look at them."

Near Chaucer Hill, San Antonio, TX 78256
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed warped door installed new hinges and closers installed new door and badge tested all operations normal advised of customer of survey and paper.

Near Echo Ln, Selma, TX 78154
lreyes@appliancecareoftexas.com

lreyes@appliancecareoftexas.com

COOKTOP GAS KITCHENAID JGC3536GS01 Issue flames to low or to high found unit is now installed with the right kit. Costumer is going to call installer to fix it.

Near Encinitas, Bulverde, TX 78163
Douglas H.

Douglas H.

WASHER MAYTAG MHW5630HW0 Last trip found faulty damper shocks. Replaced all shocks to resolve the issue. Unit is now performing as designed. No further issues at this point yes to survey and leave behind.

Near Gulf Station, Helotes, TX 78023
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDT710PAHW1 Reschedule for tomorrow. Keeping parts in vehicle as service section closed at 4. No one available to open door.; schdld next appmnt for 3/4 WED !

Near Callaghan Rd, San Antonio, TX 78229
Jim G.

Jim G.

RANGE KITCHENAID KSIB900ESS1 JK SR# 7727291473 verified that the issue is due to a damaged power cord. Will replace terminal block and main harness. Also waiting an update on another part from Marcone research. ; ordrng 1 W10908894 and 2 WP3400029 (nut)s and 1 WP8203546 (block-term)

Near Smithson Valley Rd, Bulverde, TX 78163
Devon F.

Devon F.

REFRIGERATOR WHIRLPOOL WRF757SDHV Customer complaint was unit ice maker only made one batch of ice ran diagnostics no error code tested ice maker fill tube for water test passed tested harvest on ice maker test passed reset unit and instructed customer how long ice makers take u it is operating as designed.

Near Tangle Tree St, San Antonio, TX 78247
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Unit not cooling properly. RC at 60 F. FC at 40 F. The compressor is not functioning correctly. Unit will need a new compressor and a 3 way valve. Ordering parts to resolved?; ordrng 1 W10832994 (compressor) and 1 W10874835 (valve)

Near Sotol Overlook Cir, Helotes, TX 78023
Christian G.

Christian G.

DRYER MAYTAG MEDB835DC4 Issue stated; washer door missing hardware and has physical damage. Please review pics.; ordrng 1 PT400L (cord-power) and 1 W10682013 (console) and 1 W11051477 (top) and 1 W11129460 (door)

Near Bandera Rd, San Antonio, TX 78254
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspection of unit shows dispensing motor bogging down not making good connection to ice bin. Replace auger motor and I spin to resolve issue.; ordrng 1 2220458 (coupling,bottom) and 1 W10258544 (shaft) and 1 W10754509 (spring) and 1 W10774957 (ice-contnr) and 1 W11117906 (motor)"

Near Co Rd 425, Premont, TX 78375
John L.

John L.

MICROWAVE WHIRLPOOL WML75011HW "Inspected unit, found issue with magnetron and exhaust fan . Will need to replace to resolve these issues.; ordrng 1 W10343300 (capacitor) and 1 W10605896 (capactr-dm) and 1 W11083236 (motor-fan) and 1 W11115131 (magnetron) and 1 W11125676 (thrmst-fix)"

Near Co Rd 38, Robstown, TX 78380
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced heater and gasket for dishwasher, leveled unit the correct way. Tested to complete."

Near Santa Anna Way, San Antonio, TX 78253

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