We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/24/2022
I removed the console and replaced the control and installed a new light bulb. I reassembled and tested. The light is now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Fredericksburg, TX 78624
Drew
Job Details: 08/24/2022
Upon arrival found missing harness. Ordering harness and rescheduling with original tech or senior tech ; schdld next appmnt for 9/7 WED !
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near San Antonio, TX 78255
Drew
Job Details: 08/24/2022
Upon arrival removed old bellow and installed new one. Tested unit to verify no leaks present. No further issues at this point
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/24/2022
Temperatures 28 F in FC and 55 in RC, Actual Model Number: ASI2175GRS07. This unit s bit showing up in entitlements. I called Whirlpool Trade Care Team and spoke with Emily. It is in warranty with a purchase date of 12July 2022. She updated entitlements. The freezer evaporator fan is running constantly. We have an airflow problem being caused by the unit not properly defrosting. Rhyme ice is collecting on outside of evaporator cover. The server was down in this home for tech sheet use. We need to change the control and wiring harness. Parts ordered OOS. ; ordrng 1 W11546609 (Control) and 1 W11546681 (Harness Wire) and 1 WP2315549 (Motor Evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/24/2022
Our customer ps water dispense is low. I found that the water pressure is high. 17 ounces in 8 seconds. This unit will need a water pressure regulator. Parts ordered.; ordrng 1 W10786952 (Water pressure regulator) and 1 8212547RP (Water Line)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC7HS01
Near San Antonio, TX 78256
Drew
Job Details: 08/24/2022
Upon arrival removed the unit from the cabinet. Removed all sheet metal shields to expose the harness and fan. Harness came from factory installed wrong causing the wiring to get caught in the fan and have this F8e0 issue. Customer stated they will call whirlpool to see about a refund for the harness. Replaced harness and upper blower. Tested unit components, everything tested fine. Preheat oven and checked out fine. No further issues at this point.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Terrell Hills, TX 78209
Garry
Job Details: 08/24/2022
Customer complaint of ice clumping in RC Door Ice Bucket. Carefully followed diagnostic flowchart as outlined by Service Matters and found ice on Supply & Return Air Duct Gaskets and an imperfection on the Gasket which seals Ice Chute Plate. Ice Box temperature checking good and Ice Maker harvest & fill checking good. I am diagnosing this as infiltration of warm air to Ice Box and am I rdering 2 Air Duct Gasket (W10828417), 2 Air Duct Retainers (W10834283) & Ice Chute Plate (W10793258) to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 2 W10828417 (Air Duct Gasket)s and 2 W10834283 (Air Duct Retainer)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78266
Shawn W.
Job Details: 08/24/2022
Our customer has been experiencing a banging noise. She says it happens on the spin. In diagnostics I retrieved no errors. In automatic test mode there was no banging noise. Previous technician installed shocks. I checked both speeds of agitate and spin in manual test mode and there was no banging. All loads are functioning as designed. I called Whirlpool Tech Line and spoke with Chris. This unit is fully functioning as designed. I went over loading. SR# 7734428972
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78217
Jim G.
Job Details: 08/23/2022
I replaced the faulty icemaker. Unit tested properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78253
Richard G.
Job Details: 08/23/2022
Customer complaint is that the dispenser is no longer opening. Verified issue. Replaced dispenser. Tested to complete. Unit is good to go.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYRS2
Near Boerne, TX 78006
Douglas H.
Job Details: 08/23/2022
Customer stated when unit was making ice it was making too much ice. Then unit stopped making ice at all. Found issues to be faulty bin thermistor and faulty recirculating pump. Ordering recirculating pump and bin thermistor to resolve the issues; ordrng 1 W11542867 (Recirculating pump) and 1 WPW10511923 (Bin thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Floresville, TX 78114
Jesus C.
Job Details: 08/23/2022
Installed new compressor. Recharged unit. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/23/2022
I replaced the lower wiring harness, belt and shield. I tested the unit in service diagnostics cycle. All loads are now functioning as designed.
We serviced a
JENN-AIR COOKTOP GAS
Model JGC7636BS00
Near Boerne, TX 78006
Douglas H.
Job Details: 08/23/2022
Customer stated unit still overheating and never worked properly after last repair in November. Verified all large burners pushing too much gas as flame isnt nice cones but has overlapping flame. Medium burner appears to be functioning as designed, although customer states too hot. And small burner flames are proper but yet again customer stated cant simmer on lowest setting as is too hot as well. Calling techline per notes, spoke with Anthony. Explained the situation, stated that there isnt any way to adjust the valves and the correct orifices are already in place. Stated to him sounds like a gas supply issue, as Im too much gas coming in, from the wall. Recommend to have customer contact a plumber to have gas pressures checked on home. Needs to be between 11 & 14 inches of water column. He stated unit is functioning properly, just too much gas coming into the home. SR 7734425027Explained everything to customer that was told to me by techline, customer wanted me to notate this is an ongoing issue and issue not resolved, advised since there is nothing else I can do at this point per techline I have to close the ticket out as completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Boerne, TX 78006
Douglas H.
Job Details: 08/23/2022
Customer stated unit freezer light not turning on and display doesnt show door open when freezer door open. Found issue to be a faulty/failing freezer door switch. Replaced freezer door switch to resolve the issue. Unit functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/23/2022
Actual Model Number: WOD51EC0HS02 In diagnostics F6E4 User Interface/Appliance Manager state status mismatch. Our customer is e periencing as well the symptoms of Technical Service Pointer #: W11525545A Action Required: MandatoryRelease Date: April, 2021 Minerva Wall Oven 5 Series Cooking Cycle is not Getting Canceled and Minerva Wall Oven 5 Series Cooking Cycle is not Getting Canceled Series-5 Built-in OvenProduct Appears to Turn On or not Turn Off. We will need to change out the main controls and test. If our customer does not hook up to WiFi with the Whirlpool app it will need the console changed as well for the software update. ; ordrng 1 W11261169 (Control without power) and 1 W11261167 (Control with power)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78264
Daniel
Job Details: 08/23/2022
Customer reported water leaking from same area as well as ice maker not working. Upon arrival found that ice maker was off. Turned ice maker off but found that ice make would not fill in diagnostic mode for some reason. Removed filter and ice maker now filled. Customer had new filter so we installed new filter and ice maker now fills with new filter. As for the leaking I found that I had forgotten to unclog the refrigerator drain pan hole. On last visit I had unclogged only the freezer. Defrosted ice from refrigerator side drain hole and water now drains freely down unit without any blockage. Did not charge customer any fees since issue was within the 30 days and I had missed issue of clearing drain hole in refrigerator as well. Unit now functioning as designed.Sr 7734426687
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/23/2022
I uninstalled the dishwasher from the cabinet and replaced the heating element with the re-engineered part. This unit is now in compliance with the special project.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Helotes, TX 78023
Chris S.
Job Details: 08/23/2022
Customer stated washer was not working right and making a lot of clicking noise. Found it should be pulley wheel was not installed right. Fix pulley wheel tested unit everything working as designed for the issues at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78249
Chris S.
Job Details: 08/23/2022
Customer stated washer was making banging noise. Found issue to be washer is off-balance fix legs and also tell customer to not put so many towels in washer which could cause it to start being around being off balance.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78255
Chris S.
Job Details: 08/23/2022
Replaced heating element per whirlpool special project. Tested unit everything working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/23/2022
I inspected the tub ahead of time to ensure there was no damage to the part. There is some distortion on the right side but due to a lack of image data from the distributor and manufacturer I have to assume that this is by design on this older model for drainage. The problem we have now is that it is the incorrect part. I have reordered the correct part and informed our customer. I have our parts department conducting parts research.; ordrng 1 W10511219 (Tub)
We serviced a
MAYTAG COOKTOP ELECTRIC
Model JED8430BDB
Near San Antonio, TX 78258
Jim G.
Job Details: 08/23/2022
I verified a faulty infinite switch. Heating element was not needed. Tested unit thoroughly. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Antonio, TX 78240
Garry
Job Details: 08/23/2022
Customer complaint of washer not locking lid nor starting cycle. Arrived to find no fault codes in diagnostics & observed unit successfully complete diagnostic cycle. Washer starts cycle in every setting. Reviewed machine nuance and theory of operation with customer, specifically the need to press Start button if/when cycle is paused. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/23/2022
I verified the faulty heater was present. I replaced the heater element. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78211
Jesus C.
Job Details: 08/23/2022
Unit has element with copper bushings. Installed ew element. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Antonio, TX 78228
Garry
Job Details: 08/23/2022
Customer complaint of washer lid not locking. Found F9E1 (Long/No Drain) error code in diagnostics. Physical inspection of unit discovered broken Lower Harness at Drain Pump. Ordering Lower Harness (W11335100) to address issue and rescheduling Latch & Strike as contingency parts. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11335100 (Lower Harness)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78229
Garry
Job Details: 08/23/2022
Customer complaint of dryer not heating. Verified proper voltage at wall receptacle and proceeded to inspect unit. Found issue to be L1 disconnected from Thermal Cutoff. Tested Cutoff and reconnected L1. Dryer heating and cycling properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS1
Near Boerne, TX 78015
Douglas H.
Job Details: 08/23/2022
Last trip found leaky inlet valve. Replaced valve to resolve the issue. Unit testing good now. No more leaks. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near San Antonio, TX 78256
Sebastian
Job Details: 08/23/2022
Changed out lid latch as per Tech Line unit still pops the circuit breaker when you press start controllers been changed out four times according to records harness has been changed out along with several other parts Tech Line is sending this up to engineering for rev
We serviced a
ROPER DRYER
Model RED4516FW0
Near San Antonio, TX 78247
S
Job Details: 08/23/2022
Upon arrival customer stated unit would have low heating. Pulled unit out of cavity and found loads of lint build up and the lint hose fell off. Cleared hose as much as I could and reconnected hose. Tested unit and unit functions as designed. Customer stated units door handle has broken as well. Ordering 1 handle and front door assembly to resolve issue. ; snapped 1 QuickPics
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78249
Sebastian
Job Details: 08/23/2022
Confirmed bad heater collars replaced with new style and leak checked good to go
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 08/23/2022
I replaced the bellow. Customer provided part. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kerrville, TX 78028
Drew
Job Details: 08/23/2022
Upon arrive removed heater element due to recall, installed new one. Verified no leaks and no error codes.No further issues at this point
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/23/2022
Verified unit needed new heater assembly per service pointer/special project. Replaced heater to resolve the issue unit testing good now. No further issues at this point. Unit had not begun leaking yet.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS20
Near Kerrville, TX 78028
Drew
Job Details: 08/23/2022
Upon arrival found door not closing properly and not allowing unit to heat without holding the door closed. Per service pointer W11493384 ordering Glass door is OOS, interlock is OOS, hinge is psp. Along with name plate, and inner door. ; ordrng 1 W11600216 (Glass door) and 1 W10839793 (nameplate) and 1 W11600214 (Door) and 2 W11578578 (Interlock)s and 2 W11598178 (Hinge)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/23/2022
Customer stated unit leaking and not making ice. Found cause to be ice maker fill tube was blocked up, which caused the internal leak and then it blew out the rubber top of the fill tube since water couldnt escape properly. All issues pertain to fill tube. Ordering fill tube to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11415785 (Fill tube)
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near San Antonio, TX 78249
Chris S.
Job Details: 08/23/2022
Unit is out of warranty let apartment managers know they do not want to go on with service.
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESG
Near Boerne, TX 78015
Sebastian
Job Details: 08/23/2022
Found a little roller support at the top of the door snapped off ordering part; ordrng 2 DA97-13070A (Support)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near San Antonio, TX 78223
Daniel
Job Details: 08/23/2022
Customer reported ice maker over filling. Was told by tech line on last visit to install water regulator due to high water pressure but customer had insisted I do not. Upon arrival with regulator when trying to install found that there was a special tubing kit needed for installation of the regulator that I was not told about through techline. Ordering water tube kit and rescheduling regulator. Will return with parts to install.; ordrng 1 8212547RP (Water tubing kit for regulator)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/23/2022
Last trip found faulty door switches and turn table motor, replaced door switches and turntable motor. Plugged unit in powered on, upon opening the door to test unit door switches caused the fuse to pop. Ordering interlock kit and fuse to resolve the issue. Parts in stock and scheduled for soonest availability. ; ordrng 1 W11244494 (Interlock kit) and 1 W10138793 (Fuse)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near San Antonio, TX 78221
Daniel
Job Details: 08/23/2022
Customer reported terminal block screws damaged. Upon arrival found screw had been broken into the terminal block. Will need to order terminal screw kit and terminal block just in case. Will return with parts to come repairs.; ordrng 2 279393 (Terminal screw kit)s and 1 WP3397659 (Terminal block)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near China Grove, TX 78263
Daniel
Job Details: 08/23/2022
Returned with part to repair. Installed new ice maker. Tested ice maker. Ice maker harvested and filled successfully. Unit functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Saint Hedwig, TX 78152
Daniel
Job Details: 08/23/2022
Customer reported front right burner not igniting. Upon arrival found front right burner not igniting. Replaced burner head that came with new igniter. Tested burner. Burner is now igniting and functioning as designed. Unit back in service.
We serviced a
WHIRLPOOL WINE CELLAR
Model WUW35X15DS
Near San Antonio, TX 78212
Garry
Job Details: 08/23/2022
Customer complaint of Beverage Chiller not cooling. Customer out of town for 5 weeks and returned to find unit making anomalous noise and somewhere between room temp and normal operating temperature. Some short while thereafter, machine displayed HI error code (high temp) and stopped making noise altogether. Arrived to find unit had been powered off. Powered unit on and verified 120vac being delivered to ACU. Compressor and Condenser/Evaporator Fans all running. Measured amp draw of 0.7Aac. Confirmed sealed system leak with WPL Techline (SR# 7734418615 TJ). Ordering Compressor (W10782274) and Evaporator (W10782280) to address issue and requesting further evaluation by Sealed System Technician. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10782274 (Compressor) and 1 W10782280 (Evaporator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/23/2022
Model Number: WDF330PAHS3 . I retrieved error codes F4E2 and F4E3 and F7E1. This unit is filling and draining but us not washing. The heat element is working. We will need to replace the sump and motor. The unit is not washing.; ordrng 1 W11025157 (Sump and Motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Kerrville, TX 78028
Drew
Job Details: 08/23/2022
Upon arrive removed heater element due to recall, installed new one. Verified no leaks and no error codes.No further issues at this point
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18PNTS0
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/23/2022
Customer stated light plunger gets stuck and then the unit will shut off and not make ice until plunger is jiggled. Based on wiring diagram the plunger only turns on the light. Verified plunger not working properly. Also found cause of the other issue to be a faulty control. Ordering plunger to fully resolve the issue. Scheduled for soonest availability pending part arrival. ; ordrng 1 WP2149705 (Plunger switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS03
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/23/2022
Customer stated massive frost build up in upper portion of freezer. Found 2 issues with unit, found freezer seal to be faulty and found ice maker leaking. Ordering gasket and ice maker to resolve the issue. Gasket is oos ; ordrng 1 WP2266901 (Gasket) and 1 WPW10277448 (Ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/23/2022
Our customer has a slow leak. F9E1 diverter. I ran service diagnostics mode and no leaks were replicated. There is however evidence of leaking and the gasket looks frayed on the bottom right side. There is a RO system that is piggy backing. This could cause air gaps backing water into the dishwasher. Customer does have a water softener somI have him using less soap now. There must be intermittent wave force causing spillage. Im changing all the seals and gasket out. Parts ordered.; ordrng 1 W11213719 (Seal Console Door) and 1 W10864081 (Seal Cabinet) and 1 W11177741 (Gasket tub)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/23/2022
Complaint is unit overfilled. Tested unit. Error codes 81. 31. Called tech line. Recommend customer using less detergent. Recommend amount is 3oz. Drain height sitting at 31 inches. This will create a siphon and cause unit to overfill. Drain height should be at 39 inches minimum. Customer will have to raise stand pipe for drain to the correct height. Sr 7734327916
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near San Antonio, TX 78251
Richard G.
Job Details: 08/23/2022
Customer complaint is that the unit is sometimes off by 30 to 70 degrees when baking. Replaced bake element and sensor. Preheated oven to 350 degrees. Low point 320, high point 380. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bulverde, TX 78163
Jim G.
Job Details: 08/23/2022
I verified a damaged door. I replaced the part. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near San Antonio, TX 78232
Jim G.
Job Details: 08/23/2022
I verified a faulty Ui. Also ordering Control as a precaution. Machine is within water at according to documentation. Part is OOS. Placed schedule ASAP. ; ordrng 1 W11368911 (UI PCB) and 1 W11305308 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Kerrville, TX 78028
Drew
Job Details: 08/23/2022
Upon arrival found ice blockage in unit freezer. Melted ice and checked wiring. Removed thermistor and checked ohms, showed open. Bad thermistor. Called tech line and received Sr 7734424391 from Austin, got the thermistor part number from tech line. ; ordrng 1 W11546684 (Clip) and 3 WPW10339879 (tie-wire)s and 1 WPW10384183 (thermistor)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Kerrville, TX 78028
Drew
Job Details: 08/23/2022
Upon arrival found unit not washing just spinning. Checked actuator and found it faulty with a internal broken lever. Replaced actuator and resolved issue. Customer is having a hard time with Lowes finding the purchase receipt, did hear verbally from Lowes the unit was purchased this year in January but since no documents are available we would need those to complete repair. Removed new actuator. Installed old one. Unit will need actuator to resolve issues and a purchase receipt. Waited around for customer to locate receipt but needed to leave due to time frame, rescheduling for Thursday ; schdld next appmnt for 8/25 THU PM
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Universal City, TX 78148
S
Job Details: 08/23/2022
Upon arrival noticed the part box was crushed damaging the heating element. Contacted p.d. and noticed them says we have 5 in stock rescheduling for Thursday. ; schdld next appmnt for 8/25 THU !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/23/2022
Our customer is having intermittent ice clumping causing it not to dispense. Technical Service Pointer #: W11450890 Action Required: MandatoryRelease Date: March 2022 HV control board and dispenser UI replacement. Part ordered. OOS.; ordrng 1 W11533213 (Control Board Kit)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS92EC0AS04
Near La Vernia, TX 78121
Daniel
Job Details: 08/23/2022
Customer reported bake or broil not pre heating. Upon arrival found that unit would not heat at all in bake or broil. Tried turning on and off breaker but it made no difference. Found that unit was hardwired in. When Loki h at the hardwire found that both black and red wires on the oven were not connected to the wires going to the wall. Let customer know wires were not properly connected and that I was not allowed to mess with hard wiring. Customer connected wires himself and we tested unit. Unit is now heating In bake and broil. Issue is that unit was not getting proper power due to poor wire connection. Unit now functioning as designed. Advised customer to have electrician come look at hardwiring to make sure all is connected properly as per electrician standards.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JDS8860BDP16
Near San Antonio, TX 78216
Chris S.
Job Details: 08/23/2022
Have to reschedule forgot to order switch igniter. Ordering part let customer know .; ordrng 1 W10181455 (swtch-ignr)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78239
Chris S.
Job Details: 08/23/2022
Was going to replace gearcase and found drive pully shredded. Replaced drive pully first tested unit everything working properly.
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near San Antonio, TX 78266
Douglas H.
Job Details: 08/23/2022
Unit still not making ice. Found ice maker stuck in harvest position. Ran test 120 and have no moment on ice maker. Contacting techline per notes, Spoke with Chris. Explained the Situation and then he had me run the test again with the upper door switch. Ice maker began functioning with door switch fully depressed. Had me attempt to see if door switch being depressed fully by the door. With tests appears as if door switch not being fully depressed. Stated to replace the door switch at this point. Ordering door switch to resolve the issue per techline. Part is psp item. ; ordrng 1 W11233367 (Switch)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/23/2022
After replacing Control found that unit is heating as it should customer is having a venting issue gave customer Patriot Vent Clean information closing out ticket
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78250
Richard G.
Job Details: 08/23/2022
Customer complaint is that the unit works intermittently. The sensing light will come on and nothing will happen, then she will have to unplug the unit and plug it back in to restart the washer. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle, found no issues. Customer states that when she starts the washer, she holds down the start/pause button for 3 seconds, causing the unit to start and then pause the cycle at the beginning. Instructed customer on how the unit will not start if the start button is held down for too long.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78252
Chris S.
Job Details: 08/23/2022
Told customer washer was out of warranty and customer just had some questions about the washer but I did not touch washer at all.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Cibolo, TX 78108
S
Job Details: 08/23/2022
Upon arrival replaced faulty freezer seal with new. Adjusted with heat gun. Reassembled unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS05
Near San Antonio, TX 78256
Richard G.
Job Details: 08/23/2022
Replaced inner glass. Unit is good to go.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Helotes, TX 78023
Richard G.
Job Details: 08/23/2022
Customer complaint is that the unit is not powering on. Found no power at wall. Breaker was tripped. Powered on unit. It is powering on, but the console is not displaying anything. Will replace console and console harness.; ordrng 1 W11378949 (Console) and 1 W11459337 (Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402EPA01
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/23/2022
Installed new ice maker. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78015
Sebastian
Job Details: 08/23/2022
Appears to be bleeding back from the sink sink is Luke correctly washed on several occasions is the check valve on the drain pump is failing allowing water to bleed back in error codes match the situation
We serviced a
SAMSUNG REFRIGERATOR
Model NA
Near Boerne, TX 78015
Sebastian
Job Details: 08/23/2022
Almost all the parts on this unit seem to discontinued closing out
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC6FS1
Near Boerne, TX 78006
Drew
Job Details: 08/23/2022
Upon arrival found screw upside down that was hold the bracket for the vent, flipped screw and resolved noise issues. No further issues at this point
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Adkins, TX 78101
Daniel
Job Details: 08/23/2022
Upon calling customer to confirm arrival I let customer know that I would need model/serial tag to proceed with work under warranty. On last visit my notes stated unit was missing model/serial tag. Customer stated she did not have model/serial tag and stated that this was stupid because other companies had worked on unit with no issues. Let customer know I would show up and try looking again for tag. Upon arrival found no serial/model tag. On last visit I had called techline and they stated the tag shouldve been on front panel when opening door. Let customer know I would need model/serial tag to proceed in warranty and that if I worked on unit I would have to proceed as out of warranty. Customer got super upset and started using profanity when talking with me and was acting very rude. Customer stated she was going to call whirlpool customer service and have issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS
Near Elmendorf, TX 78112
Daniel
Job Details: 08/23/2022
Upon arrival found multiple numbers incorrect on model and serial. Called KW and was told customer would have to call assurant and give them proper model/serial and have a new ticket dispatched. Customer will contact assurant and have new ticket dispatched.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78254
Richard G.
Job Details: 08/23/2022
Customer complaint is that the unit is making a creaking and grinding noise while in use. Verified issue. Entered diagnostics and found no error codes. Ran diagnostics cycle. Found issues with gearcase and motor. Ordering gearcase, cam assembly, belt, motor, and actuator.; ordrng 1 W11454372 (Gearcase) and 1 W11497303 (Motor) and 1 W10721967 (Cam assembly) and 1 W11239857 (Belt) and 1 W10913953 (Actuator)
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME21R7051SS
Near Cibolo, TX 78108
S
Job Details: 08/23/2022
Upon arrival customer stated unit would intermittently turn on and off and no heating. Contacted Samsung tech line and per Samsung replace the control board. Replace the control board to resolve heating issue. Once control is replaced have three customer to monitor and record the issue. If power issue persists we need to order the door as well de94-03237r all in 1 door. Jessica-7005102078; ordrng 1 De92-03624e (Control board)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Selma, TX 78154
S
Job Details: 08/23/2022
Upon arrival contacted tech line. Checked voltage to units hood lamp and found bad voltage. Per tech line replace hood lamp and turntable harness and control. Ordering W11302329 hood lamp harness and W11545876 control to resolve issue. Also ordering 1 W11469462 main harness. SR-7733675190; ordrng 1 W11545876 (Control) and 1 W11302329 (Hood lamp harness) and 1 W11469462 (Main harness)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Converse, TX 78109
S
Job Details: 08/23/2022
Upon arrival customer stated unit would not turn on. Checked voltage to the unit and found that we had zero voltage across the terminal block. Found the issue to be that the breaker was off. Turned breaker on and tested unit. Unit functions as designed. No further issues at this point. Gave customer proper instruct and install for the unit.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/23/2022
I removed the range from the cabinet, replaced the control and tested. The range is now functioning as designed.
We serviced a
MAYTAG WASHER
Model MHW6630HW277
Near San Antonio, TX 78254
Sebastian
Job Details: 08/23/2022
Replaced both hoses unit draining as it should
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78240
Sebastian
Job Details: 08/23/2022
Replaced all parts and tested unit good to go. Agitator assembly busted
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 08/23/2022
Installed new thermostat. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
S
Job Details: 08/23/2022
Upon arrival replaced faulty drain pump, overfill switch, and float with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Floresville, TX 78114
Daniel
Job Details: 08/23/2022
Customer reported ice maker not working. Upon arrival found ice maker off with ice in it. The first time I tried getting ice maker to harvest it hesitated and stopped. Tried again and was able to get ice maker to harvest and fill successfully. Looks like a faulty ice maker if its working sporadically. Ordering ice maker. Will return with parts to repair. ; ordrng 1 W11284458 (Ice maker assembly)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3B
Near Corpus Christi, TX 78405
Michael
Job Details: 08/23/2022
The ignitor isnt coming on to ignite the burner, checked the connections at the control and the lower harness to the ignitor, everything is plugged in properly. The connections at the control felt really loose, confirmed the ignitor is needed and order the control, rescheduled the customer ; ordrng 1 W11126814 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Robstown, TX 78380
Adam
Job Details: 08/23/2022
Customer complaint of unit stop producing ice and dispensing water at the same time. A couple days after customer made appointments unit started producing ice but still not dispensing water. Service pointer related to water reservoir freezing due to crack or leak in insulation causing reservoir to freeze. Replace insulation to resolve issue. ; ordrng 1 W11512827 (Evaporator insulation)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Corpus Christi, TX 78411
John L.
Job Details: 08/23/2022
Inspected unit, found issue with compressor. Can hear piston clunk every so often, will need to replace to resolve this issue.; ordrng 1 W11125124 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Corpus Christi, TX 78412
John L.
Job Details: 08/23/2022
Installed harness, issue on this unit resolved.
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX505ESS2
Near Port Aransas, TX 78373
John L.
Job Details: 08/23/2022
Inspected unit, found issue to be with filter. Customer will need to replace filter as current filter does not allow water to pass through.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Rockport, TX 78382
Michael
Job Details: 08/23/2022
I called the customers and they said that someone has already been out, waiting on parts
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78412
Adam
Job Details: 08/23/2022
Customer complaint of unit no longer heating. I did replace several of the components with prescreened parts but if she was still unresolved. Some of the connecting pins on the thermostats were bent to the point of almost being broken but Im sure if that is the issue all components did in fact ome out. Ordering timer and new set of thermostats to resolve issue; ordrng 1 W10185982 (timer) and 1 3387134 (thermostat) and 1 W10900067 (cutoff-tml) and 1 3977767 (thermostat 221 deg)
We serviced a
WHIRLPOOL OVEN
Model WFE535S0JZ0
Near Rockport, TX 78382
Michael
Job Details: 08/23/2022
I called and spoke with the customer, she said the appliance is leaks than a year old advised that the appliance is showing to be a 2019 model and OOW, asked if she had the purchase receipt. She said she would get the purchase receipt from her granddaughter who works at Lowes. Rescheduled for Thursday the 25th, she will call back to confirm she has the receipt, gave her our number ; schdld next appmnt for 8/25 THU !
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3B
Near Corpus Christi, TX 78405
Michael
Job Details: 08/23/2022
The ignitor isnt coming on to ignite the burner, checked the connections at the control and the lower harness to the ignitor, everything is plugged in properly. The connections at the control felt really loose, confirmed the ignitor is needed and order the control, rescheduled the customer ; ordrng 1 W11126814 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Port Aransas, TX 78373
John L.
Job Details: 08/23/2022
Installed components customer had, issue on unit resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Corpus Christi, TX 78418
Adam
Job Details: 08/23/2022
Installed drain loop hose hoping that would resolve the issue unfortunately after install issue has not been resolved and will need to continue with replacing actual drain hose itself the problem is drain hose that was ordered was too short and links will have to re-order optional drain hose 12 foot to resolve issue. Contact customer and let her know what exactly was done and what will need to be done to continue with repair. rescheduling job for Thursday; ordrng 1 3385556 (drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Corpus Christi, TX 78414
John L.
Job Details: 08/23/2022
Installed compressor, vacuumed and charged unit with 68 g of refrigerant as required. Unit is running and has begun to cool. Issue has been resolved.
We serviced a
KITCHEN AID HOOD
Model KCGS356ESS00
Near Corpus Christi, TX 78414
John L.
Job Details: 08/23/2022
Installed trim and cover, could not finish repair as parts are missing. this is due to the fact that there are two separate tickets for this unit and it seems parts are tied to other ticket. Customer not happy with the situation, unit should not have been installed if it was damaged. also explain to customer that unit most likely was damaged during installation, as unit show signs of being handled roughly and not being installed correctly. Customer is seeking to have unit replaced. 1357 4321
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Corpus Christi, TX 78411
Michael
Job Details: 08/23/2022
The customer said its not heating. L1 is getting 126.5 VAC L2 23.6 VAC Both legs together 67.0. . The appliance will power on but wont heat. Its not getting proper voltage, needs to have 120VAC at each leg and 240 VAC together the outlet looks pretty old , advised the customer they would need to get a qualified person for the repair and the appliance should heat and work properly
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Corpus Christi, TX 78418
Adam
Job Details: 08/23/2022
Sr#7734420968. Customer complaint of unit banging during every cycle regardless of load size. Inspection of unit shows error code for water temperature too hot. But manually testing shows Basket does rock back-and-forth on hub suggesting that the two are separating. Replace basket wash plate cam assembly gear case and belts to resolve issue. Job will require double labor. Also to count for Time; ordrng 1 W10625252 (screw) and 1 W10834917 (washplate) and 1 W10586077 (basket) and 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W11284133 (Tainer) and 1 W10721967 (drive pulley) and 1 W10808317 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Sinton, TX 78387
Michael
Job Details: 08/23/2022
The customer said its not making ice. I saw the tray was tilted on the ice maker, tried to activate in diagnostics, will not come on. Installed new ice maker and tested the harvest cycle again, its still not activating, tested the motor its getting 14VDC. I found a break in the wire harness, ordered the harness and other parts, please reschedule the customer when all parts come in.; ordrng 1 W10605341 (Harness) and 1 W11595219 (Control) and 1 W11558186 (Container)