"Called and spoke with the customer, rescheduled the customer ; schdld next appmnt for 4/7 WED !"

"Entered diagnostics mode, pulled F1E1 A/D error, F1E0 internal board failure. Removed unit from power, hooked unit back up. F1E0 error still occurs, board will need to be replaced to resolve this issue. Board for this unit already on order, will schedule once part is on hand.; schdld next appmnt for 4/2 FRI !"

"Inspected unit, tested for airflow. Unit did not pass air flow test, checked on ventilation for any obstructions, pulled out a bowl of lint from wall as far as I could reach. Explain to customer issues with ventilation in home and will need to be cleaned out for unit to perform properly. Tested airflow on unit without being hooked up to wall, unit passes. no issue with unit"

"This is a RAC Appliance Ran diagnostics, no codes. Ran test cycle, no issues found. Unit did not produce any strange sound, only what is normally expected of this unit. All components tested fine, no issues at this time."

Customer complaint of hinge on top right fridge door broken. Inspection of unit shows hinge is in fact broken. Replaced hinge issue resolved

"Called and spoke with Patrick, rescheduled the customer. ; schdld next appmnt for 4/7 WED !"

Inspection of unit shows error code for open motor. Further inspection shows pin on actuator had slipped free of loop on cam. Repositioned cam and actuator calibrated unit ran verification cycle issue resolved

"Inspected unit, no codes. Customer says unit constantly runs, tested. Unit is not cycling properly, multiple lights on and flashing all unit is running. Issue with control board, replace to resolve this issue.; ordrng 1 W11101488 (cntrl-elec)"

"F0E2 oversuds, F8E1 long fill Tested unit, unit shows no signs of suds but cold valve does not open to allow cold water to dispense. This is causing unit to stop during wash and rinse cycles. Replace valve to resolve issue; ordrng 1 W11025984 (valve)"

"Installed slides and gasket plus other components, reform gasket to make proper seal. Issue has been resolved."

"Slide pads on unit have worn out and broken, as well as bushings. This is causing door to fall open, replace these components to resolve issue; ordrng 2 8268961 (pad)s and 2 W10337934 (spring)s and 2 8268990 (bushing)s"

"Inspected unit, found issue with drain line. Drain line has small split which causes unit to leak during drain cycles. Replace drain line to resolve this issue.; ordrng 1 W11203364 (hose)"

Arrived at location new address same stove but upon further investigation shows that unit in question has different serial number and does not match. Unsure as to where the unit is located now but if it is in fact the same unit I investigated the first time around will need to order spark module later to resolve issue. Picture of original Model serial number and first dated picture second picture new address new stove different model serial number. Have not set return date pending part arrival and correct location of stove.; ordrng 1 6610341 (spark module)

Inspection of unit shows that gasket on bottom freezer on both left and right corner seem to be dead/Breaking down and not forming good seal. Also customer had concerns about moisture beating on top of the freezer door seal. I did inform customer that some water is normal for it to collect theyre due to the mullion. Ordering door seal to resolve issue. Have not set return date pending part arrival; ordrng 1 W10248749 (gasket-fip)

Sr#7730337623. Customer complaint of dryer sheets getting stuck in front bottom right of dryer. Call tech line to troubleshoot issue in case there was any internal notes about this complaint. Tech line states there are internal service pointers in reference to this issue one would be in a certain way to torque down screws on lint chute housing or an out right replacement of both front bulkhead and drum. After performing torque down sequence issues unresolved will need to order front bulkhead and drum to resolve issue. SR number above. Have not scheduled return date pending part arrival; ordrng 1 697557 (bulkhead) and 1 W10545923 (drum)

Customer said the microwave is not venting air as it should. Perform paper towel test. Working as designed. Customer moved in on purchase date.

"Customer said the appliance has no power. Check for power at wall. Plug has power. Check power at board. Power comes to board, but goes no farther. Board bad. Please reschedule when the part comes in ; ordrng 1 W11124822 (Cntrl)"

"Customer said unit would not operate. Upon arrival, the appliance was not tied in, put hoses in place and plugged unit in, and drain pump came on. Canceled at start button. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"

"F8E3, F8E1, F0E5, F0E2, F5E2 codes show on washer. Clear codes and check water input valves. Valves were clogged with trash. Cleaned valves with vacuum, tested, and ran washer diagnostics. All tests good. Ran short cycle. Appliance checks out good."

"The customer said they washed and had no issues. Calibrated and performed a diagnostics test, completed with no issues or error codes but not completely draining the water in diagnostics. Spoke to Bruce at tech support (file SR7730341181) about draining during diagnostics. Bruce said that if no error codes show, appliance is working normal. Appliance is working and draining normally."

"F7E4, F7E6,F7E1,F3E0 errors shown. Check under machine for problem. Belt was off. Pull cage off, check clutch. Pulley was broken into transmission shaft. Piece of transmission shaft cracked. While removing plastic from around shaft, transmission piece broke off. Replaced cam kit and tested for operation. Operates normal. Will order transmission to replace broken shaft piece. Gearcase is same as transmission. W11423758; used 1 W10721967 ( Cam kit) from stock"

Customer complains that dishwasher was making popping noises while operating. Check power connections for loose connection. None found. Ran diagnostics for fault codes. None found. No unusual noises heard. Calibrate dishwasher and check. No fault found.

"Making a grinding noise per customer. F0E3, over load error code. Cleared error code, tested the spin cycle and agitation on manual, no grinding noise. Calibrated and ran a rapid wash cycle with a few towels, no grinding noise, the appliance is working normal."

"During diagnosis of ice maker on previous ticket, found that the screws for freezer door not screwing in. Found cause to be lower basket and screws stripped. Ordering all parts needed to resolve this issue. Basket psp item; ordrng 1 W10770921 (grille) and 4 W10761334 (Screw)s"

"I disassembled the dispensing area trim and components as well as the ice maker trim and auger. Replace the UI, the dispenser pad a and Uber motor. Tested unit. Fully functional now."

Part came in damaged. Cover for induction coils was torn leaving exposed coils. Didnt feel like it was safe to install. Reordering part and rescheduling. Left v/m informing customer of situation.; ordrng 1 W11195476 (Surface element)

Went to replace spin basket. Could not get basket out. Putting DW40 on drive shaft and letting it set. Rescheduling for Friday. Customer needs first appointment.; schdld next appmnt for 3/26 FRI AM

"Went to replace console but the wrong one was sent out. Checked model number, that checked good. The part number is correct put the console does not match. Reordering to resolve issue. ; ordrng 1 W11296171 (Console)"

F2E1 UI stuck button. On service test sub step 0 the lid lock would not lock. Ran through service diagnostics to see if the lid would lock. It did not. Therefore the agitate and spin tests shut down. I conducted lid lock test 8 and the resistance checks passed. The lid lock from J6-2 wrt J6-3 was at 30 ohms resistance. With +/- 5 ohms tolerance the lid lock is functioning. This means that we will need a new control board according to the service manual. Our customer will need time to decide if he wants to move forward with the repair. Our customer paid or Service Fee and reduced Tier 1 Labor.; rqstng P&A on 1 W11195970 (Control)

Replaced control board due to stopping mid cycle and replaced gearcase due to screeching. After replacement of both parts tested washer found no errors codes during testing or operation. No unusual noises were hear. Washer is working as designed. Job complete.

Resolved issue by removing racks from the unit. Removal caused slight chipping to the finish which was fixed by applying touchup paint. Unit has no further issues at this time.

Issue was a faulty hot valve. Replaced valve to resolve issue. Unit tested good. Part is under the authorization limit.

Went into diagnostics and received no errors. I found damage to the front and left panel at the bottom as well as the back panel. Pictures included. I ran service test mode and all loads functioned as designed. The shocks are fine but this unit has less room for spin alterations and is bumping the panels causing it to move. The cabinet and back panel will need to be replaced. Parts ordered.; ordrng 1 W10676680 (Cabinet) and 1 WPW10612925 (Badge) and 1 W11417171 (Back panel)

"Our parts department has already ordered a new pad WPW10353848, and we will need it. The unit is intermittently working as designed. But there are other times that it continues to dispense about 30 ounces. The measured fill seems to be working and can be used from the display bypassing the pad. I recommended this to our customer in the mean time. In service diagnostics I found that the pad on water dispense test is making the lights flicker. This pad will indeed need to be replaced.; O-emld tckt"

Replaced fan motor everything working properly. Went to replace UI board but was not the right part reordering UI board. Still need to collect 554.66 when come back to replace UI board.part out of stock.; ordrng 1 W10789393 (cntrl-elec)

Upon reevaluation determined thermistor was simply in a different position. I was also able to determine that the issue was a loose ; ordrng 1 W11268536 (Ice door)

Customer went 3 weeks without ice. Icemaker is now working as intended. Checked out icemaker and compartment. Found no signs of freezing or frosting. Customer will call back if ice production stops again.

Issue was a leaking washer. Found evidence of a leak under dispenser. Ordering new dispenser assembly per service pointer. Will call customer when part comes in. ; ordrng 1 W11465533 (Dispenser)

Issue is that unit turns itself on. Finding issue to be a faulty control. Control has been discontinued as unit is close to 30 years old. We cannot fix the unit.

Issue is that the control sets off a tone at least once a day. Also the control always reverts back to factory settings. Finding issue to be a faulty control. Ordering a new one to resolve issue. Reset unit from breaker to try to find a short term solution. Will call customer when part comes in.; ordrng 1 W10718113 (Control box)

Play some water valve and tested unit after further testing found that I was making a terrible grinding noise on the start of the spin cannot determine if this is the cam or just the gear case at the moment ordering wash plate as well as it is completely seized on there I cannot check under it also ordering two clips for the consul is one was missing and the other one is worn cam is only available at vendor parts team to reach out with all parts are available; ordrng 2 WP8312709 (Clip)s and 1 W10752283 (Washplate) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)

Replaced icemaker and harness tested unit everything working properly.

Found that the belt was not broken but the pulley is falling off the belt is however torn up pretty bad chopped off loose pieces and installed belts so that unit is usable for the time being customer is going to need the pulley and the belt go forward with pulley and belt order motor is not needed. Parts team to schedule when parts arrive; O-emld tckt

Found that the dryer drum is missing half of the plastic ring which is causing the felt to be ripped out. Must ordering new felt liner and also found out legs are broken ordering parts; ordrng 1 W11035878 (Seal) and 1 279441 (Ring) and 1 W11025920 (Feet)

Sr 7730342601 Customer has had shipping damage to the outside of the body of the unit it is rubbing against the drum causing excessive noise use hammer and extension to straighten out unit also found at the back plate which holds the wheels was dented significantly also straightened out that part as best as I could call tech line to see if this is considered cosmetic or would be covered. Client expressed to me that this is only caused by shipping damage and that would not be covered after the first 30 days explain to customer that theyre gonna have to call Whirlpool they want us to go ahead and change out the parts without charge for now the unit is running as it should except for scratches from the damage from shipping. Customer to try to call Whirlpool get authorization to do for repair before calling us back out

7730247679 Customers concern is that they are pulling up stagnant water at the bottom of the unit even when the unit is turned Off our technician has already changed out the water valve and the Drain tube tech-support would like me to cut off the water supply and ask the customer to use the sink as much as possible before returning with the water valve and drain tube to isolate the problem. At the moment water is cut off so if unit pulls up water it is definitely the drain returning with both parts to ensure that proper repairs made; ordrng 1 WPW10545278 (Drain tube) and 1 WPW10327249 (Valve)

"Office closed, will need to reschedule.; O-emld tckt"

Customer stated that freezer was not cooling that great found frost in the back of freezer and evap fan motor was super loud. Ran test 3 and freezer evap was not working. Collected SC and gave quote for P&L 356.09; ordrng 1 WPW10514110 (motor evaporator)

Replaced control board and console. Tested unit everything working properly. Collected labor part covered still in sb web

Called upon arrival and customer stated that someone already came and looked at it.

Replaced light and assembly rail. Everything working as designed. Collected P&L 464.22.

I was able to repair the icemaker without replacing it. Issue resolved Used wire tie to secure.; used 1 WP8567668 (Wire tie) from stock

"Checked washer found washplate stripped screw seized up in gearcase unable to remove screw, ordering basket, washplate, and gearcase to resolve issue of no spin.; rqstng P&A on 1 W10609476 (washplate) and 1 W10625252 (screw) and 1 W10586077 (basket) and 1 W10006481 (gearcase)"

Replaced valve on washer due to valve not actuating after replacement tested washer no issues washer is working as designed. No error codes found during testing or operation. Job complete.

"Checked refrigerator found leak coming from cracked ice bin dripping down left wall, applied silicone sealant inside and out ordering ice tray assembly to resolve issue. ; rqstng P&A on 1 DA97-14474C (Ice tray assembly)"

"Checked range found griddle warped and back right burner lagging to ignite, griddle is on order ordering valve to resolve back right burner. ; rqstng P&A on 1 W10141709 (valve-brnr)"

"Customer stated unit showed f2 error after preheating unit, also stated when lower unit was on upper broiler was turned on as well (couldnt recall if programmed upper unit or not). Ran both units for an extended amount of time at 350 and couldnt replicate the issue. Issue was likely the relay board as unit was unplugged when arrived and for the last couple of days. Couldnt replicate issue during testing. Control board is discontinued 71003402 Issue presented itself after the cycle was canceled and found broiler came back on and f2 present on console. Confirmed issue to be upper relay board. Collected sc."

Customer said unit not heating checked error code checked element and it is has a broken wire check thermal cut off part has been ordered no eta per DS ; O-emld tckt

"Customer stated opened unit, found noice and water just running. Ran diagnostics testing to find issue is a no cool situation. Compressor inefficient due to leak in Evap. Per sb web SS parts covered but labor is not. Quoted 579 plus for labor. Customer wants to proceed with repair. Ordering compressor and Evap to resolve the issue. Collected sc. ; ordrng 1 WPW10605286 (compressor) and 1 WPW10218037 (evaporator)"

Customer stated unit wasnt drying ran a diagnostics on unit no errors found educated customer on cycles educated on rinse aria and hot water at unit when starting

Customer stated the issue was a loud grinding and screeching noise in the beginning of starting the washer. Diagnostics revealed error codes F0E3 F8E1. Manual spin and agitation tests past with no issue. Unit has no issues and is testing good at this time. Collected service call.

Customer stated the issue is that the unit is not getting enough water out during spin cycle on bulky items setting. Found off-balance error code in diagnostics. No issues with the unit at this time. Provided customer with customer service options through whirlpool to seek additional resolution.

Swapped out lint trap and latch to resolve issue and unit is functioning normally at this time.

"Checked refrigerator found ice maker motor lost position, ordering ice maker to resolve issue. ; ordrng 1 W11397137 (Ice maker)"

Replaced bi metal defrost due to load failure. After replacement tested refrigerator checks good no issues and is working as designed. Damper is operating normal. Job complete. Collected all fees.

"Replaced valve due to crack after replacement tested refrigerator good valve good water, found leak at wall as well spoke to customer about repair for leak customer understands. Job complete. Collected remaining balance."

"Replaced valve due to valve not actuating after replacement tested washer no issues, washer is working as designed.job complete."

Replaced timer on dryer no change called Techline spoke to Andrew found motor plug backed off reseated per techline. Dryer checks good no issues stopping when hit off and heating up no issues. Job complete.

"Found ice maker bin with ice but was over pouring into ice maker, causing the bin to freeze up big chunks of ice. Replaced icemaker, and tested to complete."

Customer stated the issue is intermittent function of the appliance. Found issue to be caused by faulty control and console. Ordering parts to resolve issue.; ordrng 1 W11319991 (UI)

I removed the old gasket and replaced it with a new gasket. I heat treated all gaskets and properly leveled. Refrigerator. Our customer paid the remaining balance for this call. The extra goes toward second appliance job for the cook top.

"Our customer is still having issues with the unit just sensing and not starting. After my last visit when I replaced the control and the main wiring harness the unit was working fine and our customer was able to do 3 loads before we again have the same problem I called Whirlpool Senior Techs ahead of time and spoke with Steve and Leon. Leon gave me more direction then Steve. I checked the diagnostics and received no error codes. While running diagnostics cycle the unit did nothing but displayed that it was Running and it was not. Leon directed me to check the moisture sensors and the thermistors and sensors. SR# 7730124188. I conducted test 7 for door switch and it passed. I conducted test 3 for motor circuit and found that we are receiving .98 ohms at J8-4 wrt to J9-1 with is within the acceptable % tolerance at 1-6 ohms. This calls for a new control board again. I. Inducted test 4b for the thermal fuse and it is open line. Therefore p, it was tripped by something in the circuit. This will need to be replaced. According to service procedures when the thermal fuse needs to be changed out, the thermal cutoff and high limit thermostat need to be changed out. Im ordering a motor and console as a contingency. Im still unable to reach Tech Line in front of the machine with my Verizon service IPhone. This is why I contacted them ahead of my visit. I suggest sending a Senior Te h from ACT on my next visit. Preferably one with a different cell phone service.; ordrng 1 WP8557403 (High Limit Thermostat) and 1 280148 (Thermal cutoff kit) and 1 W10909685 (Thermal Fuse) and 1 W11526004 (Control) and 1 W11413567 (Console fascia complete) and 1 279787 (Motor)"

"I counseled with DH on this repair. Our customer was actually having very limited ice production since our last repair. The reservoir water pan is leaking and we perhaps have a bad new drain pump. WP2313705. This part is covered. I will bring one as a contingency since it is stock. However, we will need to change out the reservoir water pan, it has a small crack. This dripping is melting the newly produced ice. We are waving the labor charge and the drain pump will be covered if needed. If not I will send it back to the vendor. Our customer will have to pay for the new reservoir water pan.; ordrng 1 WP2324334 (Pan water) and 1 WP2313705 (Drain Pump)"

"Ran diagnostics and received error code F8E1 Long Fill and F3 E2 In let Water Temperature Fault and F7 E0 Loss of power and F0E3 overload and F2 E1 UI stuck button. In load cycle test the cold water was not dispensing, hot water was a trickle and the oxy, bleach and fabric softener the water escaped out the top of the dispenser onto the top lid from the water pressure release. This unit needs a new water valve. I replaced the old valve with a new valve. Ran calibration. Tested unit. The water temperatures at the home were flipped. I corrected this for proper wash performance and informed our customer. He was already aware. This unit is now fully functional. Our customer is paid in full."

"I called Whirlpool Tech Line and spoke with Leon to see if there are any suggestions for a different approach because my view of the manifold and spray arm is that they looked fine and this was not definitive. He gave me a few suggestions but still very sketchy. SR# fi7730335973. I ran the unit with both the spray arm off as well as on. I was able to replicate the leak this time and noticed that the bottom left insulation was protruding out the left side bottom area. I pushed back the insulation into the cabinetry where it should be. Smoothed out the seal on the gasket and tested the unit. This fixed the slow leak. Our customer had already paid our service fee plus some labor on first visit by SG and had us return within the 90 days initially, then this time we were waiting on parts. I charged reduced labor for the repair."

Customer stated the issue is scale buildup behind the inside cover. Concerned with potability of ice. Recommended to customer that cleaning would be sufficient and ice would not be harmful if not contaminated directly. Collected priority service call.

Swapped out burner caps to resolve igniting issues. Collected parts and labor. No further issues at this time.

Reschedule with ticket for fridge. ; saved tckt

"Will need to replace thermistors for freezer and fridge. Temp adjustments not working, will replaced console ui as well. Diffuser is not turning off correctly. ; ordrng 1 W10316760 (Thermistor) and 1 W10316760 (Thermistor) and 1 W11236851 (Diffuser) and 1 W11130216 (UI)"

"Found spigot not set correctly, made adjustments and unit is pouring correctly."

Upon arrival I did notice it was not drying very well however it appears due to a completely lint trap. I explained this diminishes air flow and will significantly decrease drying.

Replaced faulty pressure switch. Issue resolved. Unit tested properly.

The wrong part was sent however I was able repair the original as it was only a loose wire. Used wire tie. ; used 1 WP8567668 (Wire tie) from stock

Jordan 3/24/21 12:30pm CST. Verified drain line was in too far to drain properly resulting in long drain and no spin situations. Corrected drain line issue. Issue rsolved .

Over verified damage to both the main harness and terminal block and are in need of replacement. ; ordrng 1 WPW10245259 (Terminal Block) and 1 W11432194 (Main Harness)

Duplicate ticket. Work was done on Monday.

Verified the belt was slipping on the drive and drive shaft. Replaced faulty slipping belt. Issue resolved. ; used 1 WPW10006384 (Belt) from stock

Customer stated that dishwasher wasnt draining. Found issue to be faulty drain pump. Gate code 4685 waiting for parts to come in.; O-emld tckt

Customer stated that icemaker was not working right found issue to faulty icemaker. And gears are faulty. Collected SC on other ticket. Gave quote for P&L 181.20; ordrng 1 W10884390 (icemaker)

Customer stated that turn table was not turning but everything else working. Found issue to be turn table motor. Collected SC for both appliances and gave quote for P&L 406.37. Customer wants to wait on repair.Other job ticket 85784; ordrng 1 W10911403 (motor-turn) and 1 461967753742 (covr-motor)

Customer stated that dishwasher wasnt working at all. Tested unit and nothing was turning on and working. Checked voltage from wall outlet and got correct voltage. Ordering control board and UI panel just in case. Collected SC and quoted P&L 499.62 (150 labor ); ordrng 1 W10815487 (panel-cntl) and 1 W11413274 (Control board)

Customer stated that water was not coming thru when running cycle. Tested valves by them selfs and water valves was working good. Found issue to be faulty UI panel and control board. Ordering control board and UI panel. Also control board is out of stock. And ordering pressure switch just in case.; ordrng 1 W11408902 (UI panel) and 1 W11352117 (Control board) and 1 W11316246 (switch-wl)

Part was not ordered. Reordering part. ; ordrng 1 W11297273 (ACU Control)

Customer has frozen evaporator at the freezer section fan appears to be working baffle appears to be stuck open at the refrigerator section cannot confirm if that one is working appropriately or not and the mullion appears to be warmer than it should control parts are not available on this unit anymore the only parts available are the thermostat and the defrost thermostat to address the freezer issue ordering parts and gave customer a quote explain to customer that the unit is down to a point where a lot of the parts are discontinued and to maybe look into getting a new unit will contact customer before arrival to see if they wanna proceed with the rest of call; ordrng 1 WP67003426 (Defrost thermostat) and 1 12002355 (Thermistor)

Customers concern is that the unit is tearing up many clothes customer has video evidence and I saw this on my cell instructed customer on certain ways to load clothing to prevent this ordering wash plate in the basket as the gap between the wash place in the basket seems to be a little oval rescheduling gear case as customer has a video of the unit screeching although I was unable to reproduce the screech myself the video was very prominent and obvious that it was gear case screech. Parts seem to reach out when all parts are available; ordrng 1 W10902814 (Washplate) and 1 W10811960 (Basket)

Customers concern is that the unit is making a screeching sound along with other issues such as unit washing with no water was not able to confirm any error codes that the customer claims they saw tested unit through diagnostics and an actual load ran could not replicate any noises or issues. Sr 7730290653

Sr 7730336226 Customers concern is that the unit is filling up all the way to the top. Customer had one rag in the unit at the time ran unit on casual with the lid open found that unit filled about halfway then stopped for its wash call tech line on issue to verify that this is the right amount of water for what were looking at there are no error codes listed tech-support explain to me that the water will always fill above the fins on the agitator so it does not splash water around no matter if you have nothing in there or just one piece of clothing I also explain to customer that it is not ideal to open the lid multiple times While unit is trying to run.

"Customer states that he moved the dryer to access the duct and as soon as he touched the duct he was shocked. Found outlet is wired incorrectly, providing 240v from one leg to neutral, and 0v on other leg. Also, the power cord was damaged and taped up with duct tape. Recommend customer replace power cord and have an electrician require outlet. Dryer is fine otherwise."

"Customer complaint is that the unit is not dispensing ice or water. Verified issue. When pressing the ice paddle, the ice door opens but the auger motor does not turn. When pressing the water paddle it says it is filling but nothing is dispensing. There is ice in the unit and nothing is frozen. Will order auger motor and control.; ordrng 1 WPW10317991 (Auger motor) and 1 W11265135 (Ui)"

"Customer complaint is that the unit is not dispensing ice due to it being frozen. Verified issue, will need new inlet valve. Customer also states the right door has started creaking a lot. Verified issue with hinge. Ordering new hinge and closer.; ordrng 1 Water valve and 1 W11399415 (Hinge assembly) and 1 W11398787 (Closer)"