Near Corpus Christi, TX 78414
Adam
Job Details: 02/18/2021
OVEN JENN-AIR JJW2430WP02 Inspection of unit shows error code for FHE0 upper cooling fan. Stove in question is out of warranty customers charge a service call fee of 109+ tax paid in the form of a check. Customer does wish to continue with repairs but will be removing stove from cabinetry himself customer does understand that he will still be charged a labor fee for installation of the fan also will be responsible for the cost of components. Rescheduling for The 15th allowing customer time to uninstall the units.
Near Corpus Christi, TX 78415
Adam
Job Details: 02/18/2021
WASHER MAYTAG MVWC565FW2 Washer in question is not located at this property.; saved tckt
Near Taft, TX 78390
John L.
Job Details: 02/18/2021
DISHWASHER AMANA ADB1400AGB1 "Inspected unit, ran unit for a few minutes. Unit never leaked during this inspection. Customer has picture of leak that occurred, suds are seen in picture. Possible that a trace of dish soap may have been on a dish to cause leak. No suds appeared when testing out unit. No leak found at this moment."
Near Rockport, TX 78382
John L.
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRSC703HPS01 "Inspected unit, took temperatures of freezer and fridge sections. -3 freezer and 33 in fridge. Customer had thermometer in fridge, this was off by 10 degrees which prompted customers concerns. No issues with unit."
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER MAYTAG MVWC465HW3 "Called and spoke with customer, she said they have no water or electricity and aren’t staying there right now, will call and reschedule when things get back to normal ; saved tckt"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
DRYER MAYTAG MED7230HW1 "Making a loud noise when it’s tumbling. Couldn’t duplicate the noise, took the top off, found the left side was pushed in, popped it out, put lid back in place, the appliance is heating and working normal"
Near Goliad, TX 77963
Michael
Job Details: 02/18/2021
WASHER MAYTAG MVWB835DW4 "Called and spoke with the customer. She said they have no water and electricity and aren’t staying there right now, will call back and reschedule when things get back to normal. ; O-emld tckt"
Near Corpus Christi, TX 78412
John L.
Job Details: 02/18/2021
DRYER WHIRLPOOL WED4815EW1 "Inspected unit, found issue to be with been hose. Ventilation hose clogged, this was causing unit not to heat properly. Removed obstruction, issue resolved"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Called and spoke with the customer, has no electricity, said we will have to reschedule for another day. I was not sure when to reschedule the customer due to the winter storm. In speaking with the customer, he said the plastic on the console is separating from the buttons. I would go ahead and order the console. Please reschedule the customer when the part comes in.; O-emld tckt"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
DRYER WHIRLPOOL WED4815EW1 "The appliance isn’t heating, tested the thermostats, the thermal cutoff was bad, installed part from one I had in TS part W10900067 the appliance is heating and working normal"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
OVEN KITCHENAID KOCE507ESS09 "Installed inverter, no longer giving the error code, the appliance is heating and working normal"
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
REFRIGERATOR WHIRLPOOL WRS555SSIHV00 "The ice maker quit making ice, tested the ice maker, it was rotating and calling for water but there was still ice in the fill tube. Used the steamer to defrost, ran the fill test numerous times, the water is flowing normal and filling properly."
Near Kingsville, TX 78363
Adam
Job Details: 02/18/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Inspection of unit shows compressor will turn on but cannot feel any air circulation and unit not coming two temperature. Unit will possibly need Freon charge. Components Priya need evaporator fan start device in capacitor as well as control to resolve issue. Have not sent returned ; ordrng 1 2303825 (sub 4388931)
Near Corpus Christi, TX 78413
Adam
Job Details: 02/18/2021
RANGE AMANA ACR4303MFB4 Because this would be the third call for the same unit and the previous two calls were the same reason the oven was not functioning I did speak with the manager on property to inform them that if it was again the same issue that they would be liable for the diagnostic charge of 109+ tax. Management said they would be pulling the unit from that apartment and testing in a separate unit to see if it was in fact a power supply issue I gave customer all contact information to call us back and let us know what she found out. Property never called back but I did try to reach out and make contact with the apartment complex woman who answered the phone gave me her supervisor’s phone number tried to contact several times no answer. Contacting partner team to document. Sr#7729982757
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL MVW7232HW0 "I spoke with the customer, she said it’s pretty bad where they’re at, icy and snow, not to come out. Rescheduled customer ; schdld next appmnt for 2/24 WED !"
Near Corpus Christi, TX 78413
Adam
Job Details: 02/18/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Inspection of unit shows icemaker has crack at motor housing allowing water to trickle in to ice bin which in turn is freezing into one solid lump. Replace icemaker to resolve issue. Tested unit call for water no leaks no issues. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL WTW5000DW3 "The customer said it wasn’t hardly getting any water and wouldn’t drain all the water at times. No error codes, tested the inlet valve and drain both are working normal,no obstruction in the drain line, possible issue with water level sensor, installed control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL WFW8540FW1 "The customer said it only works on quick wash, F5E2 F6E3, F8E3 F5E4, cleared error codes, ran a diagnostics test completed with no issues or error codes, noticed a lot of suds and water was still being held in the below, cleaned out weep holes and sucked it out with a shop vac, ran diagnostics again, no longer holding water in the below, the appliance is draining properly and working normal. Advised about the suds and to clean out the weep holes every now and then."
Near Corpus Christi, TX 78412
Adam
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer complaint of unit not dispensing ice. Inspection of unit shows good functionality of both auger maker and ice door seal is good and is shutting completely. Unable to duplicate customers concern or complaint of icemaker not dispensing. Issue resolved
Near Corpus Christi, TX 78414
John L.
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Small leak at drier, soldered. Issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL WFW8540FW1 "The customer said it only works on quick wash, F5E2 F6E3, F8E3 F5E4, cleared error codes, ran a diagnostics test completed with no issues or error codes, noticed a lot of suds and water was still being held in the below, cleaned out weep holes and sucked it out with a shop vac, ran diagnostics again, no longer holding water in the below, the appliance is draining properly and working normal. Advised about the suds and to clean out the weep holes every now and then."
Near Orange Grove, TX 78372
Adam
Job Details: 02/18/2021
WASHER MAYTAG MVWB965HW0 Duplicate ticket
Near San Antonio, TX 78250
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR JENN-AIR JFC2290REP00 Last trip found faulty defrost harness. Replaced that to resolve the issue and then customer stated water pressure issue was never resolve. Found that to be filter head. Ordering that to resolve that issue. Part not readily available. ; ordrng 1 W11346623 (Filter head)
Near San Antonio, TX 78256
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR KITCHEN AID KRFC604FSS01 "Customer stated rc section wasnt cooling. Unit was unplugged when arrived, customer stated another service company thought issue with compressor. Found issue to be refrigerator Evap cover. Quoted around 220 for Evap cover. Customer is going to attempt to get that part covered through kitchen aid. Did want to proceed with order either way. Also customer asked for a new pantry drawer. That part is around 101 before tax. Ordering both to resolve the issue. Evap cover on b/o ; ordrng 1 W11395635 (Evap cover) and 1 W11115323 (Pantry bin)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/12/2021
MICROWAVE OVEN KITCHEN AID KEMS308SSS00 "Customer stated unit microwave not heating. Upon testing unit, ran it about 7 times and during the last 3 tests it slowly started heating. This issue is caused by a failing magnetron. Quoted 401.13 for p&l plus tax. Collected sc. customer wants to proceed with repair. Ordering magnetron to resolve the issue. Part not readily available. ; ordrng 1 W11346197 (Magnetron)"
Near San Antonio, TX 78253
Richard G.
Job Details: 02/12/2021
RANGE WHIRLPOOL WFG320M0BS3 Replaced orifices. Burners are lighting intermittently. Will need to replace burner heads.; ordrng 1 WPW10515453 (burnr-head) and 1 WPW10515454 (burnr-head) and 2 WPW10515455 (burnr-head)s
Near Bandera, TX 78003
Richard G.
Job Details: 02/12/2021
DRYER SAMSUNG DV52J8700EP/A2 "Customer complaint is that the unit is making a rumbling noise. Verify issue. Ordering rollers, belt, pulley, and blower wheel.; rqstng P&A on 1 6602-001655 (BELT) and 1 DC67-00180B (BLOWER WHEEL) and 1 DC93-00634A (IDLER) and 4 DC97-16782A (ROLLER)s"
Near San Antonio, TX 78248
Douglas H.
Job Details: 02/12/2021
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 "Last tech found faulty compressor. Confirmed diagnosis. Quoted 579 for labor. Customer wanted to proceed with repair. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit functioning properly now. Per sb web SS parts still covered but labor is not. Collected labor costs."
Near Pipe Creek, TX 78063
Richard G.
Job Details: 02/12/2021
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Customer complaint is that the light for the freezer has gone out and the ui on the flex zone door is no longer working. Ordering door and harness.; rqstng P&A on 1 DA81-03683W (FLEX ZONE DOOR) and 1 DA96-00641B (HARNESS)
Near San Antonio, TX 78213
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR MAYTAG MRT118FFFH05 "Customer stated unit too cold in freezer and felt like abnormal noises coming from unit. Found temp issue to be control set on coldest temp. Noise issue is normal noises per manufacture specs and noises described are in the use and care guide under troubleshooting as such, explained and showed customer this. She is understanding that for the noises she is hearing it is normal. No further issues at this point."
Near San Antonio, TX 78253
Richard G.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint is that the unit made ice once then stopped again. Water is not getting to icemaker. Called techline and spoke with Butch. Says to replace both icemaker and valve. Both replaced in past year.; ordrng 1 W10873791 (icemaker) and 1 WPW10179146 (valve-inlt)
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Last trip found faulty compressor per techline. Replaced compressor per techline. Unit cooling now. Advised customer of at least 24 hr cool down. No further issues at this point.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/12/2021
WASHER WHIRLPOOL MVWC565FW2 "Checked washer found error code f1e1 control fault,preformed diagnostics testing board failed test, ordering control board to resolve issues; ordrng 1 W11399433 (Control Board)"
Near Rio Medina, TX 78066
Richard G.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Thawed evaporator and replaced harness and thermistor. Evaporator started frost pattern. Collected parts and labor.
Near San Antonio, TX 78253
Justin
Job Details: 02/12/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Spoke with customer and she agreed to wait for console. She will have this current unit hooked up to WiFi to see if it improves any. ; ordrng 1 W11297728 (Console)
Near Bandera, TX 78003
Richard G.
Job Details: 02/12/2021
WASHER KENMORE 796.41262.610 Customer complaint is that the drum is not spinning. Ran unit through diagnostics and was unable to locate any issues. Customer’s daughter will monitored call us back if needed. Collected service call fee.
Near Bandera, TX 78003
Richard G.
Job Details: 02/12/2021
WASHER MAYTAG MVWB835DW3 Customer complaint is that the unit is leaking. Automatic test was not able to reproduce leak. Filled unit with water and drained it. Water is backing up in the drain pipe. Customer will need plumber to get the pipe unclogged.
Near San Antonio, TX 78253
Richard G.
Job Details: 02/12/2021
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint is that the range is missing the power cord. The range is not missing the power cord. Closing job.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found lid lock fault code, after performing diagnostics testing error code cleared washer is working as designed. No issues. Job complete."
Near San Antonio, TX 78253
Richard G.
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Replaced pump and motor, control, filter, and stop. Tested to complete. Unit is good to go."
Near San Antonio, TX 78232
Sebastian
Job Details: 02/12/2021
DRYER MAYTAG MEDB765FW0 Replace the control and overlay as per last technician found that the unit is not feeding the appropriate amount of power to the control board only getting about 12 V the terminal block must be changed out as the power supply is correct and you’re only getting a bad reading when actually connected to the terminal block ordering all wires to rewire unit.; ordrng 1 W10907915 (harns-wire) and 1 WP3397659 (block-term)
Near San Antonio, TX 78252
Justin
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Replaced freezer door, tested to complete."
Near San Antonio, TX 78232
Sebastian
Job Details: 02/12/2021
REFRIGERATOR KITCHENAID KRSC703HBS00 Found that the refrigerator section is frozen up again ordering both thermistors along with the fan; ordrng 1 W10316760 (thermistor) and 1 W10316760 (thermistor) and 1 W11340145 (FAN)
Near San Antonio, TX 78259
Jim G.
Job Details: 02/12/2021
RANGE WHIRLPOOL KFDC558JSS00 Verified an issue with the burner plate.
Near Universal City, TX 78148
S. L.
Job Details: 02/12/2021
DRYER MAYTAG MEDB765FW0 "Call back was reported within 90 days SC and labor covered as well as parts, inspected unit and found door doing same thing as before other tech ordered same parts that i had installed already but after 2.5 months issue is occurring again. Inspected cabinet and frame dont see any damage however toe panel has dent in it causing the panel to not sit square not sure of this is cause of door coming out of alignment again with front panel. Called tech line spoke to Joel sr number 7729987632 he advised me toe plate not causing issue to replace parts ordered advise customer that there will be no more concessions for repair. Replaced parts door operating correctly all operations normal.; ordrng 1 WP3406797 (Toe panel)"
Near San Antonio, TX 78254
Justin
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced missing friction sleeves.
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/12/2021
RANGE WHIRLPOOL WFE550S0HZ1 Customer stated the issue is the unit is non-functional. Display shows F2E1 error. Found issue to be faulty control. Ordering new control to resolve issue.; ordrng 1 W11295998 (Control)
Near Bulverde, TX 78163
Jim G.
Job Details: 02/12/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Verified an obstruction in the fan. Used wire tie to secure harnesses. ; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/12/2021
DISHWASHER KITCHENAID KDTM704ESS2 "Checked dishwasher found soap dispenser not opening completely, ordering dispenser and mounting brackets to resolve issue. Collected 2nd appliance fee.; ordrng 1 W10861000 (detergent dispenser) and 1 8212560 (brckt-mtg)"
Near Schertz, TX 78154
S. L.
Job Details: 02/12/2021
DRYER MAYTAG MED6230HW1 This is duplicate ticket to job 84072 confirmed parts needed on order called customer to let them know parts are back ordered. Per NR closing this ticket out.
Near San Antonio, TX 78249
Justin
Job Details: 02/12/2021
MW-HOOD COMBO AMANA AMV2307PFS3 Customer called and said she has an emergency and needed to leave. ; saved tckt
Near Bulverde, TX 78163
Jim G.
Job Details: 02/12/2021
DRYER MAYTAG MED6630HC0 Adjusted dryer vent clip. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
Near Pipe Creek, TX 78063
Justin
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDT750SAKB0 Still waiting to hear back from customer. Rescheduled; O-emld tckt
Near Bulverde, TX 78163
Jim G.
Job Details: 02/12/2021
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU Unit is under warranty with Scotsman as the initial issue began months ago. Cleared drain line which also had a slight obstruction.
Near Helotes, TX 78023
Justin
Job Details: 02/12/2021
COOKTOP GAS KITCHEN AID KCGD506GSS00 Blower not received yet. Reschedule for when it comes in. ; O-emld tckt
Near Kerrville, TX 78028
Colton B.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Issue is that dispenser still is clumping up. Ordering new ice maker and chute. Will call customer when parts come in?; ordrng 1 W10898228 (Ice maker) and 1 W10682175 (Plate), states that autho needed"
Near San Antonio, TX 78216
Sebastian
Job Details: 02/12/2021
RANGE WHIRLPOOL WFC310S0ES3 9621 Replaced the control and tested unit good to go
Near San Antonio, TX 78254
Justin
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Made adjustments on front legs to get unit leveled and quiet.
Near San Antonio, TX 78259
Sebastian
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Replaced all parts as per tech line and he even added PRV just threw my own attempt cannot make the unit fail in any other way than the ice is shooting crazy out of the shoot instructed customer to raise cup a little bit higher I still shoots out of the side every now and then last ti
Near San Antonio, TX 78257
Colton B.
Job Details: 02/12/2021
RANGE WHIRLPOOL WEE510S0FS "Issue is no heat. Found power cord incorrectly installed. Fixed power cord, unit tested good."
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW5000DW3 Gate code. 3489. Tested unit. Noise during spin. Found bad cam. Will order new assembly. ; ordrng 1 W10721967
Near Boerne, TX 78006
Colton B.
Job Details: 02/12/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Issue is that ice keeps building under the ice bin. Called techline who coordinated with engineering to give me instructions (SR 7729989520). Engineering wanted me to completely clean out ice assembly and raise the front legs of the refrigerator. If customer calls us back out were supposed to email steve_kelly@whirlpool.com with pictures and phone number so that we can work with him directly. Marking as complete for now.
Near San Antonio, TX 78255
Tommy B.
Job Details: 02/12/2021
WASHER MAYTAG MVWB765FW3 Customer stated that the unit is making knocking sound. Demonstrated the issue with a video. Issue occurs during agitation only. Unit needs a new gearcase. Called tech line spoke to Bruce. 7729988366; ordrng 1 W11393685 (Gearcase)
Near Converse, TX 78109
S. L.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Removed door and old gasket cleared foam from liner installed gasket with adhesive installed door heated gasket advised customer to not open door for a few hours all operations normal.
Near Helotes, TX 78023
Justin
Job Details: 02/12/2021
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Replaced bad aux pump and recirculating pump.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/12/2021
WASHER WHIRLPOOL WFW5620HW0 Replaced switch. Issue appears resolved.
Near Boerne, TX 78015
Tommy B.
Job Details: 02/12/2021
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Swapped out user interface and demonstrated to customer how to calibrate oven. Unit testing good with no further issues at this time.
Near Bulverde, TX 78163
Sebastian
Job Details: 02/12/2021
RANGE WHIRLPOOL WEG745H0FS0 Replace the igniter and tested unit everything is working as it should bake is coming on almost instantly and broil kicks on as well collected for labor and service fee parts are covered under authorization
Near San Antonio, TX 78258
Tommy B.
Job Details: 02/12/2021
RANGE KITCHENAID KIRS608BSS0 "Customer stated the issue was the unit is no longer functional. User interface is unresponsive. Found issue to be caused by faulty control. Ordering parts to resolve issue.; rqstng P&A on 1 WPW10686475 (Control), states that autho needed"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 Customer stated same issue as before. Found issue to be the track stop popped off. Put stop on proper position. Explained this isnt the same issue as before. I ensured stop wouldnt come off. Unit testing good. No further issues at this point.
Near Boerne, TX 78015
Tommy B.
Job Details: 02/12/2021
OVEN GAS WHIRLPOOL WFG320M0BS3 Replaced upper door trim to go to completely reassemble door. No further issues at this time.
Near Kerrville, TX 78028
Colton B.
Job Details: 02/12/2021
REFRIGERATOR MAYTAG MFI2570FEZ07 Customer issue is intermittent freezing in the refrigerator section. Already called techline on this issue. Talked to DS about getting a refrigerator temperature reader for customer. Will reschedule for Tuesday when we have the sensor. ; O-emld tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 02/12/2021
VENT HOOD WHIRLPOOL UXT5230BDS "Customer stated unit making weird noise. Motor and fan sounded normal. Did hear a vibration noise. Removed fan motor and blade and tested unit, unit not making noise when fan out of the housing. Reinstalled fan and unit continues to make the noise. When upward pressure is put on the unit as a whole the noise quotes down. Issue appears to be from the installation of the unit, screws loose in wood causing unit to sag ever so slightly. Advised there wouldnt be anything else I could do for the unit. No further issues at this point. Collected sc."
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 The temperature in the fresh food section is 71 F and the freezer is at -17 F. The control board is not lighting up at all. Called Tech Line and spoke with Robert. SR#7729993775. I found that this unit will need a defrost wiring harness. It was shorted. Part ordered. Our customer paid our service fee. Remaining balance upon completion; ordrng 1 W11260592 (Harnes wire)
Near Boerne, TX 78006
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WSZ57L18DM00 Last trip found unit needed new control. Installed new control to resolve the issue. Unit began getting colder prior to departure. Collected p&l. Gave discount on part as it took so long to get it in.
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/12/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 I uninstalled the microwave oven combo from the cabinet using the oven dolly. I replaced the control board. I set the date and time and checked the proper model number. I cycled the unit by preheating the bake element to 275 degrees F. It reached temperature. I checked the unit for the error returning according to the service manual. It did not return. Unit is now fully operational. I reinstalled the unit.
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/12/2021
RANGE WHIRLPOOL WFG320M0BS Unit has damage on control panel and cooktop. New panel came in damaged. Will order both. ; ordrng 1 WPW10535710 (Cooktop) and 1 W11097777 (Panel)
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/12/2021
OVEN ELECTRIC (D KITCHENAID KEBC208KBS0 Disassembled oven door. Replaced broken glass. Assembled door. Installed door. Job complete. Customer is paid in full.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/12/2021
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS Verified blowers are at fault and nonresponsive. ; ordrng 2 W11248652 (Blowers)s
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/12/2021
WASHER MAYTAG MVWB965HW0 "Checked washer found no issues with washer no error codes, washer is working as designed. Job complete collected service call fee."
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRF540CWHB01 "Complaint is fresh food section will loose cooling intermittently. Tested unit. Freezer fan is running intermittently. Cannot cause failure to test fan. Will need to replace fan, control and supply. ; ordrng 1 WPW10317076 and 1 W11024089 and 1 WPW10677146"
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Tested unit. Sump motor not running. Goo power to motor. Will need to replace to correct issue. Gave estimate for repairs. Customer does not want to continue. Collected payment for service fee. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 02/12/2021
DISHWASHER AMANA ADB1400AGW1 Issue is that unit is not washing. Found F4E3 error in diagnostics. Ordering new sump assembly to resolve issue.; ordrng 1 W10888591 (Sump assembly) and 1 W10906422 (Control)
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/12/2021
COOKTOP GAS WHIRLPOOL W5CG3625XS00 I removed the cooktop from the counter and uninstalled. I replaced the spark module and the wiring harness. I assembled and installed. Tested unit. It is fully operational now.
Near Bulverde, TX 78163
Sebastian
Job Details: 02/12/2021
OVEN ELECTRIC (D JENN-AIR JJW2830IL00 "028 gate code, Replaced latch and control as per last technician tested unit everything appears to be working as it should instruct the customer to try running the self-cleaning mode again if problem reoccurs give us a call they will send 16 back"
Near San Antonio, TX 78249
Sebastian
Job Details: 02/12/2021
DISHWASHER MAYTAG MDB8989SHZ0 Call partner team to figure out whether or not there was information on the customer having the house service by exterminator no such information has been relayed to whirlpool on there and informed customer that they must have this sent to Walpole before we could have anything service and the unit would still not be covered for the initial repair caused by the infestation. Customer opted to close out called
Near San Antonio, TX 78239
S. L.
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW5005KW No error codes valves pump are working and shifter motor gearcase good ran test on deep water bulky water level correct. Educated customer on not using normal and deep water for most water on he detergent amount usage and loading and affresh usage all operations normal.
Near San Antonio, TX 78239
S. L.
Job Details: 02/12/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Found water float had water in it, found no leaks when running unit. Did find excessive sudsing no air gap installed. Installed air gap and gave samples for pods. Advised customer to monitor unit at this point all operations normal no leaks."
Near San Antonio, TX 78247
Shawn W.
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW8000DW5 "I ran diagnostics but it took me about 11 times and the need to use buttons I normally do not use. I received error code F2E1 UI stuck button and F5E1 lid lock. This unit will need a new console. There was also damage to the lid on the left side. Picture included. This is causing the lid to not fully close on the left side, intermittently opening the circuit on the lid lock and affecting wash cycles. Our parts department has already ordered the lid W11101059. But I will be ordering other related components needed as well as the console.; ordrng 1 WP8563965 (Left hinge) and 1 W10861714 (Hinge left) and 1 W11106749 (Console white)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/12/2021
WASHER MAYTAG MVW7230HW0 Checked washer found weak suspension and error code f0e5 off balance load is present ordering suspension to resolve issue.; ordrng 1 W11187091 (Suspension)
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/12/2021
OVEN ELECTRIC (D MAYTAG CWE5800ACS14 Customer stated that the lower oven functions but the upper oven is non functional. Found issue to be caused by a faulty control. Collected service call. ; ordrng 1 WPW10201915 (Control)
Near San Antonio, TX 78258
Jim G.
Job Details: 02/12/2021
DRYER WHIRLPOOL WED7120HW1 Verified that the issue was due to a faulty moisture sensor and possibly also a faulty control board. ; ordrng 2 WP3387223 (Electrode)s and 1 WPW10298258 (Sensor harness) and 1 W11441686 (Control ACU)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW4816FW2 Diagnosed unit last time out. Needs new valve and gearcase. Ordering both to resolve issue. ; ordrng 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt) and 1 W11210459 (Valve) and 1 W10890624 (Motor)
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 I did find indeed that the unit would fill and drain but not washed. The resistance of the heating element and motor were good. I called Andy from Whirlpool Tech Line. He explained that the motor is likely failing mechanically. The heater code comes out when the motor fails. Replaced sump and motor and not the heater. Unit is now operating as designed.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/12/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 Installed dual valve unfortunately there was also an issue with the fill valve as well. ; ordrng 1 W11366500 (Water fill tube)
Near San Antonio, TX 78216
Tommy B.
Job Details: 02/12/2021
WASHER AMANA NTW4516FW3 On call ahead the person who answered the phone stated that they are not the person on the dispatch. Please change the number and customer will need to update information for service.
Near Schertz, TX 78108
Shawn W.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 I called our client to let them know I was running late and would still come out. We decided I would call when I was on the way. I called when I was ready to head over. They decided it best to reschedule. Please call them to reschedule.; O-emld tckt
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/12/2021
WASHER MAYTAG MVWB765FW0 "Checked washer found lid broken replaced lid tested washer no issues, collected all fee. Job complete."
Near Floresville, TX 78114
S. L.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found ice bin melting seals fan and temperature good called techline spoke to Austin sr 7729994619 found water pressure slightly high and roof of liner above ice maker not level turned down pressure to be 8oz in 8 seconds and raised left side advised customer to monitor unit.
Near Cibolo, TX 78108
Shawn W.
Job Details: 02/12/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 I called our customer to let him know was running behind but would still come out. He preferred to reschedule. He was very understanding.; O-emld tckt