"Unit not agitating. Found issue to be actuator slipped out of place. Reattached into proper position for a temporary fix, advised in no way could guarantee that it will stay. New actuator is needed. Part has been ordered but oos. ; O-emld tckt"

Tested unit. Noise during testing sounds like relay is constantly clicking. Could not duplicate issue again. Will replace control and interlock on next visit. ; schdld next appmnt for 8/9 MON !

Ive verified that a faulty overload relay. ; ordrng 1 WPW10136197 (Cap overload)

Complaint is that icemaker built up with ice and froze the bucket and ice maker together. Ice maker is broken. Will need to replace ice maker. Will need to check for cause of ice buildup once ice maker is installed. ; ordrng 1 W10873791 (Ice maker)

Customer stated that refrigerator stopped cooling. When I got to the house I plugged refrigerator in and the compressor and condenser fan never turned on. Found issue to be faulty control board. Ordering control board and start device just in case. ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10197428 (start relay)

Customer stated dishwasher was not draining. Found issue to be knock out on garbage disposal wasnt nknocked out. Fixed issue tested unit everything working properly. yes to survey.

Replaced ice door and motor. Tested unit everything working properly.

Customer stated washer wasnt working right. Found issue to be motor capacitor and shifter. Ordering agitator and cam just in case. Motor out of stock and waiting for shifter to come in.; ordrng 1 WP3951744 (agitator) and 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)

"Customer complaint is the installation of vent hood. It sticks out so far that you can easily bump your head on corners. In form of a safety hazar honestly. Called whirlpool tech line to confirm and talked to Leon SR# 7731398338 vent hood is designed to be installed on to a 13 depth cabinet. The cabinet it is installed to, has a 15 1/2 cabinet where there is a 2 1/2 gap on back side of vent hood from wall. Since it is installed flush to front side of cabinetry. This is causing vent hood to extend out to 22 instead of proper installation of 19 1/2. See pictures attached. Leon stated that this unit is designed to be installed to cabinetry that is 13 in depth. Per whirlpool tech line."

Customer stated that washer would not turn on at all and then plug head volt voltage. Checked voltage on wall outlet and it is getting correct voltage put in diagnostics and got F6E2 error code which is UI cannot hear main control board. ordering control board and UI. rqstng P&A on 1 W11112658 (cntrl-elec) and 1 W11115285 (panel-cntl)

Tested unit. Found ice maker fill tube has leak on top of unit. Will need to replace fill tube. Ice maker is good. Ordering new fill tube. ; ordrng 1 W11415785 (Fill tube)

Called tech line to document. No repairs can be done since unit is out of 30 day cosmetic warranty. Sr 7731395354. Job complete.

Complaint is that unit will leave loads with blankets wet at end of cycle. Called Samsung tech line. Ran diagnostics test. All functions are working. Suspension is good. Error code of off balanced load. Recommend using lower spin speeds with heavier loads. Unit is working properly. Job complete.

Complaint is that unit will fill near top of basket with water during wash cycle. Tested unit. No stored error codes. Ran calibration. Ran diagnostics. No issues during testing. Ran wash cycle. No issues during testing. Unit is working properly at this time. Performed customer instruct on proper use and care procedures. Job complete.

Tested unit. Will not spin. No agitate. Motor pulley slipping from motor. Will need to replace motor. Motor under 10 year warranty. Ordering motor. ; ordrng 1 W11026785 (Motor)

Installed new terminal block. No issues during testing. Job complete.

Replaced all parts ordered. Tested dryer and it is now working as designed. No other issues or error codes found.

"Checked washer and it was in warranty. Just did not have any mod&ser#s. Washer was working as designed. Complaint was it being too loud and off balance. Customer had prior washer that was on spring design. Explained the differences of old style and new design. Old on springs and new suspension rods. Also, educated on proper wash procedure. Soap use and the higher, spin and soil can cause off balance issue during wash. Washer is working as designed."

Installed new control. No issues during testing. Job complete.

Customer stated that freezer door rail rode fell off. Found issue to be rail was not properly installed. Fixed rail everything working as designed. And customer said fruit and vegetable drawers were closing all the way down it should be refrigerator leaning forward fix legs everything working good draws move forward just a little bit sometimes. But once pushed back everything working properly.

"Unit making loud high pitched noise. Found primary source of the noise is from the idler pulley, also found one of the rollers is ceasing up. Unit needs dryer repair kit (drive assembly). customer wishes to proceed with repair. Part didnt arrive in todays shipment and unsure of part arrival. Scheduled for soonest availability but also asked AE to place on urgency list per request of customer."

Last trip found issue to be faulty fan and broil element. Replaced both to resolve the issues. Unit testing good now. No further issues at this point.

"Replaced valve and control, unit tested good."

Replaced both doors. Issue resolved.

Ive verified the unit is functioning as designed. No error codes stored. I&i

Unit making squealing noises. Found cause to be idler pulley. Replaced idler pulley to resolve the issue. Recommend to customer to have venting cleaned out on home side as that causes the long dry times. ; used 1 W10837240 (Pulley) from stock

2245. Customer said not making much ice. Tested and found bad fill valve. Ordered part and will contact customer when part comes in.; ordrng 1 W11535162 (Fill valve)

It appears there were switch issue however given the reports by customer I believe replacing control is best. ; ordrng 1 W11384469 (Rocker switch) and 1 W11396033 (Rocker switch)

Customer said not making ice. Tested and found connector not sitting tight. Reconnected connector nice and snug and tested with no issues

Unit outer door damaged. Customer approved of new door prior to installing. New door also came with badge. Customer approved repair. Replaced outer door to resolve the issue. Unit testing good now. No further issues at this point.

Customer said no ice. Tested and found loose connector. Tightened connector and tested with no further issues

Not cooling. Tested and found bad starter device. Replaced part and tested with no further issues.

Customer said display not reacting to touches. Tested and found bad console. Ordered new part and will contact customer when parts come in.; ordrng 1 W11296171 (Console)

Last trip found faulty motor and cam. Replaced both parts. Upon calibration found that didnt resolve the issue. Ordering gear case and belt to resolve the issue. Gearcase oos. ; ordrng 1 W11423758 (Gearcase) and 1 W11239857 (belt)

"Checked dishwasher, complaint is dispenser does not open during wash. Found pan blocking its ability to open. Let customer know to keep that area clear so it can function properly. Tested dishwasher and it did not pop open. Took panel off and connections were good. Checked resistance on new and old dispenser. They differed by 200. Replaced dispenser and tested dishwasher, it is now working as designed. No other issues or error codes found."

"Checked wall oven, found no activity. Checked breaker first. No change. Pulled oven out, thermal fuse appeared to be good. Removed thermal fuse and tested. It was OL, bad. Replaced thermal fuse and tested oven. Oven is now working as designed. No other issues or error codes found."

"Model Number: WDT970SAHZ0 Serial Number: F94361245. This unit is out of warranty. Our customer has had a drop in wash performance and soap staying on dishes. The water temperature in the unit is fine and the unit fills, washes and drains. However, the sump and motor is not pushing the bottom arm. The water temperature at the dishwasher is 100 degrees F. I ran diagnostics and all loads functioned as designed. The only common thing I have noticed is that the water temperature is really low. We need to get hot water into the unit. Although the sump and motor is pushing water it is not pushing enough to move the bottom sprat arm consistently. I found evidence of calcium build up on the spray arm. I cleared out as much as I could I recommend turning up the hot water at the water heater. If that does not improve performance we will need to change out the sump and motor. We turned up the water heater. rqstng P&A on 1 W11087376 (Sump and Motor)"

Model Number : KRSC703HPS00. Serial Number: HR9145104. Our customer is having warming in the fresh food section. The temperature is at 58 degrees F in the RC and 05 in the FC. They had a technician that came out from Best Buy that removed the panel to the fresh food section and defrosted. Supposedly fixed it. I found that the temperatures were not set at manufacturer recommendations. I reset. I ran diagnostics and found that the evaporator fan in the RC is not working. This unit will need a new evaporator fan. Im ordering a main control as a contingency. We will need an OTL authorization.; rqstng P&A on 1 W11340145 (Fan scroll refrigerator) and 1 W11172798 (Control)

"Model Number: MAT20PRAWW1 Serial Number: CX2700139. Our customer is having. Problem with the unit not washing. It is currently stuck in drain mode when you plug it in. I tried to enter diagnostics and it would not enter. I looked up the main control and the user interface. They are both showing discontinued. This is really odd on a unit that has a goods issue date a year ago. I tried to call Whirlpool Tech Line but they are in training. I left a message with DH for guidance. DH called me back and told me we could have a problem with the drain pump. He had never run across parts being discontinued on a new model. I ordered the parts straight from the parts list. Not through Marcone. Our parts department will need to conduct parts research. I spoke with Austin Senior Technician at Whirlpool SR#7731400246. Austin guided me to disconnect pressure hose from control and blow into hose. Reassemble and plug in. If the drain pump stops within 10 minutes, the unit will be fixed and we will need to go over soap amounts with our customer. If it does not stop we will need to change out the control. If we cannot get the control if needed. Technician needs to call back Tech Line and they would deem it unrepairable. I called our customer back to explain.; ordrng 1 W10850499 (Control) and 1 W11113315 (User Interface) and 1 WPW10276397 (Drain Pump.)"

"Our customer had a situation in which there was oil splattered on the bottom of the unit and they have had occasional leaking of water. Model Number: MVWB880BW0 Serial Number: C34770845. F51 motor RPS failure was displayed about 3 minutes into step C1 on the automatic test mode.. H91 was a stored code.This unit will need the inner and outer tub with the gear casing replaced as well as the motor. rqstng P&A on 1 W10381078 (SHAFT ASM - TUB AND BEAR) and 1 W10549509 (Basket) and 1 280146 (Rotor) and 1 WPW10419333 (Stator)"

"Our customer is having problems with water dripping from the dispenser after wash and finding water and wet clothes likely from the dripping. I checked the soap dispenser and it did not show any cracks. However, water continues to drip from the assembly housing. I ran diagnostics and found error code F3 E2 Inlet water temperature fault and F5 E4 Lid Not Opened Between Cycles and F0E5 Off Balance Load and F2 E1 UI Stuck Button. I ran all loads in manual test mode and all are functioning as designed.The water valve is electrically sound but the solenoids are not completely closing. The assembly that holds the dispenser drawer has become deteriorated. The assembly housing will need to be replaced. ordrng 1 W11173599 (Valve housing)"

"Our customer had a new development in which the u it was not getting water. I ran diagnostics and re wives error code F7 E1 basket sped fault and F0E2 over suds and F7 E7 Motor unable to reach target RPM. I ran automatic test mode and the valve is sound. However, in spin we got a really bad screeching noise. I found the we will need a new belt, cam and gear case. Parts ordered.; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"

Our customer is having a problem with the normal cycle and had a error code if F8E0 Steam inlet valve. . I ran diagnostics and received error code F5E2 door lock error and F8 E0 and F9E1 Long Drain and F3 E1. Water level system error. I ran service test cycle and found that all loads functioned as designed. This unit will need a new main control and water level sensor. Parts ordered.; rqstng P&A on 1 W11201283 (Control) and 1 WPW10448876 (Water Level Sensor)

Inspection of unit shows several air codes one for overload another for water temperature failure as well as long Phil no Phil. When we testing water valve shows import condition not allowing unit to fill. Replace valve calibrated unit ran verification cycle issue resolved

"Customer states that cycles are not completing. Only cycle that completes is Casual Regular. Others start changing, then move back to wash. Customer is extremely unhappy that after numerous calls, the machine is not fixed. Place machine into diagnostic mode and pull codes: F2E1 (stuck key), and F8E1 (long fill, which is due to the well). Setup cycle, put clothes in (small load), and run in Normal Regular mode deep water wash water level. When water level did not increase when I changed to warm water, pulled lid lock tab off door and looked. Water trickling out of valve. Added 4 gallons of water to washer to expedite running cycle. Wash finally works after adding 2 more gallons of water. Cycle is not moving from wash, have been sitting for 25 minutes. Tried to contact TechLine, but they are in training until after 4pm. Bad valve (W11210459) needs replacement. Please reschedule when parts arrive. Possible board malfunction, but wish to talk to TechLine before replacing.; rqstng P&A on 1 W11210459 (Valve, water)"

"The customer the appliance was working great from the last time I was there and the food in the freezer started to defrost. Temperatures in FC were 31 degrees and 38 in the RC. Unplugged the appliance and plugged it into a kill o watt meter, amps are at 48-55 amps, removed the back panel, the condenser fan and compressor are working normal. This is a sealed system issue, ordered a dye drier, please reschedule with a sealed system technician. ; ordrng 1 WPW10143759 (UV Drier)"

"F3E2 inlet temperature faultF5E2 lid lock failureF5E1 lid switch faultTested components, found issue to be with valve thermostat. Will need to replace valve to resolved issue. If part arrives early, schedule sooner.; ordrng 1 W10758828 (valve)"

"Installed harness, unit getting power. Control is dead, will need to be replaced to resolve issue.; schdld next appmnt for 8/9 MON !"

"The vent hood wasnt in the house or hooked up. Visually looked at the vent hood, there was no mold or water damage, it is in good condition"

"Inspected unit, found issue to be with drain pump. Drain pump is not pumping out water, check drain pump for obstructions. Obstruction found, removed obstruction and issue has been resolved. Re-calibrated unit, tested for function. Function has been restored"

Inspection of unit results and no response from control board unable to run a diagnostic unit is getting proper voltage but does not respond to any key combination. Replace control board interface lid lock and strike to resolve issue.; ordrng 1 W11266006 (Control) and 1 W11091027 (Strike) and 1 W11130429 (Control) and 1 W11032875 (Lock)

"The appliance was not in the home or connected. Visually looked at the appliance, there is no water damage and is in good condition."

Spoke with customer upon arrival stating there was a call back because the unit was still not working correctly. Customer states that mustve been a mistake theres no issues with the unit after initial repair. Issue resolved

"Checked dryer, was not getting heat or counting down when turned on. Checked outlet. L1 was OL, L2 had 120v. Found breaker and circulated power. L1 was noticeably tripped and they are on old fuses. Checked dryer vent and it was clear. Checked dryer and it is working as designed, no other issues were found. Recommended getting a licensed electrician if issues persist."

"I called Bruce, Senior Technician at Whirlpool for a third opinion on the freezer drawer design. He validated that this is as designed. SR# 7731268213. I replaced the missing grille and attached the screws. I provided SR# to our customer.; ordrng 1 WPW10534155 (Grille)"

"Checked refrigerator, found top gasket of RC coming off and bottom part of gasket for FC coming off. Reinstalled gaskets properly. Checked freezer and it is packed to the brim. Let customer know that this style evaporator needs a little room to breath so it can distribute air properly. Noise came from freezer evaporator that has frozen up to where fan was hitting ice since warm air had been flowing freely into FC. Defrost cycles will eliminate ice since seal it is now sealed properly. Refrigerator is now working as designed."

There was some confusion since whirlpool dispatched us without mod#&ser#. There is history with this refrigerator as follows. Talked to DH who has installed 2 compressors on this unit and it is more than likely that we have a leak in the evaporator. Ordering evaporator which is in stock and requesting soonest availability. Customer was attempting record conversation between me and her husband and when I was calling senior tech DH to discuss further action to resolve issues. Felt uncomfortable about the situation so I went to van to sort out the confusion. Went back and let him know talked to DH and we will be back as soon as possible with part.; ordrng 1 W11407409 (Evaporator)

"Checked range, customer said there was a loud pop and something caught fire in back left of oven. Checked hidden bake element and it was compromised in back left of unit. Ordering bake element to resolve issue. Tested everything else on range and all checked good.; ordrng 1 W10779716 (Bake element)"

"Checked range, complaint is FR burner is not igniting. Replaced burner head, no change followed cord to power junction taking off top and rear panel and it was not plugged in. Secured jumper wire properly. Put back together and tested range. No other issues or errors found. Range is now working as designed."

Replaced dryer repair kit tested unit everything working properly.

"Checked washer, found faulty actuator popped off splutch. Reinstalled, calibrated and tested washer for customer to use in the meantime. No other issues or error codes found. Actuator is already on order, will need to be scheduled when available.; O-emld tckt"

Customer stated washer turns on but cant pick a cycle and when you try to power off it doesnt shut off unless you unplug it from the wall. Tried to put it in diagnostics and wouldnt go. Ordering control board and UI board. Parts are out of stock.; ordrng 1 W11519742 (Control board) and 1 W11561182 (UI)

Customer stated that icemaker wasnt working. Found issue to be faulty icemaker and when I put it in diagnostics I could get it to work but then control would flicker and exit out of diagnostics. Ordering control board as well.; ordrng 1 W10804160 (cntrl-elec)

Called customer to let them know my eta and to see if it was same issue as before because I dont have part to fix issue it it was the same one. Customer confirmed that it was the same issue as before witch is stuck button on UI board. Told customer I would need to order UI and they would have to pay for the board it out of warranty. Gave her the price of UI 1091.44. She was upset that we didnt have part already with us and that she has to pay for it. Husband wanted to just buy new unit but wife didnt and the were arguing in the back ground. Husband was being very understanding and then wife grabbed phone started being very irate and yelling at me on the phone. She said she wanted to talk to someone above me and hung up. Also jennair was supposed to help them connect their oven to the WiFi but she said she never had anyone call from jennair to help so she was upset about that as well. UI W11087468; ordrng 1 W11087468 (console)

Customer stated that icemaker works intermittently. And the ice off light turns on by its self. Ordering UI and control board need authorization. UI is out of stock.; rqstng P&A on 1 W11043763 (cntrl-elec) and 1 W11542754 (UI)

Customer stated that washer was making popping noise. Found noise coming from motor. And manufacture doesnt make this part anymore . Told customer and they gonna get their warranty people to switch washer out .

"Arrived at home and checked refrigerator, it seemed to be cooling as designed. Customer complaint is that it gets warmer every so often. Attempted to explain how defrost cycles work. Customer is using a thermometer. Called tech line and talked, Joel SR# 7731378740 he described the inaccuracy of a household thermometer and how it does not reflect accurate cabin temperature, we ran through diagnostics since I was unable the first time I came out. All tests passed. Refrigerator is working as designed per tech line. Attempted to do what I believe a really good job at explaining what was discussed with tech line to customer, but customer interrupted and started to raise voice and almost to the point of screaming. I felt threatened and basically backed into a corner. Had to exit home and tell customer I could not help them any further and he agreed. Attempted to give customer escalation number but being irate he did not want it. Left home and gave AE a heads up. Called partner team and spoke to Faith file# 7730996269, all should be documented with no other issues. Refrigerator is working as designed."

Customer stated that washer was making loud noise. Found issue to be suspension and basket. Ordering basket and part is out of stock. ; ordrng 1 W10752719 (basket)

Replaced cooktop. Issue rsolved

Customer stated right front and center burner not igniting properly and when it did ignite flames were off. Found to be caused by the the burner caps were switched. Set burner caps to proper positions. Educated customer on proper use and cleaning of unit. No further issues at this point.

"Replaced faulty actuator. Also, balanced washer. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed."

Customer stated that washer still having issue. Found issue to be faulty control board. Replaced control board tested unit everything working properly.

Customer stated that unit warms up and then cools back down. Ran unit through diagnostics. Only issue found was condenser fan not functioning properly. Not holding steady speed. customer wanted to think about repair. rqstng P&A on 1 W10854034 (motor-cond)

Unit ice production intermittent. Found that the ice maker tray broke. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. If issue persists then the next step would be the freezer door assembly LW11202404 and ice maker W10873791.

Ran 3 minute cycle twice. Heated up both times. Called tech line. Found airflow restricted going out. Found panels on microwave not cut out. Removed exhaust panels from unit. Now venting properly. No further issues. Tested to complete.

"I checked the light bulb for continuity with my multimeter and it is sound. I removed the control panel to see if there were any connections I failed to secure on the control, they were all securely connected. There wiring diagram on the back panel of the unit was so small that I could not make out the connections even with a blown up picture. I contacted Issac, Senior Technician at Samsung. He was able to zero me in on the red CN71 connector for the Freezer light, the. I had a failed call. I checked the voltage from the control and found that we were not receiving the 120 VAC at the. Intros. The one we replaced was defective. I replaced it with the new one provided and the freezer light came on. Our customers original complaint was for drain line issue. Although the collected water has not frozen up since my last visit there is still standing water in the bottom of the refrigerator section. I pulled off the one drain in the back compartment and cleared the tube and probed through with my weed eater wire. This drain appears to go to the bottom freezer section. The problem however, appears to be drainage from the refrigerator down to the freezer. I cannot determine how this works on this unit. I called DH and from his formation this sounds like a single evaporator drain system. We might have a collapsed drain somewhere in the cabinet. Ill need to secure better service manual information to locate the drain to determine the blockage as well as weather or not we have a. OL lapsed drain in the cabinetry. I will need supervisor help and I will reach out to my resources. I vacuumed out and soaked up the current water for now. Temperatures in both sections are fine.; O-emld tckt"

Customer said not drying. Checked wall outlet and found plug sitting loose and vibration from dryer caused to come lose. Customer is going to call electrician for wall outlet

Ive defrosted unit and will replace the defrost thermostat. ; ordrng 1 WP67003426 (Defrost Thermostat)

Ive verified a visibly failed damaged heater. ; ordrng 1 W10518394 (Heater)

There were no signs of damage or burning. I was able to run a complete diagnostic service test. Unit performed properly.

Replaced all parts. Issue resolved. ; schdld next appmnt for 8/18 WED !

Tested unit. Actuator disconnected from cam assembly. Will need to replace actuator. ; schdld next appmnt for 8/9 MON !

Tested unit. Bad wash motor. Replaced sump assembly. No issues during testing. Job complete.

Complaint is unit not cooling properly in fresh food section. Unit sitting at 43 in fresh food and 0 in freezer. Tested unit. Temp sensor sensors good. Fans are good. Good frost patterns. Called tech line. Suggest replacing Main Gemini control. Gave estimate for repairs. Repairs approved by Pete. Ordering control. ; ordrng 1 WPW10200659 (Control)

Tested unit. Control not responding. Will need new control. ; ordrng 1 W11528237 (Control)

Issue was that oven takes forever to heat. Found control not sending voltage to the bake element. Control has been discontinued.

"Issue was a damaged unit delivered. Ordering new cooktop and the parts required to install the blower with a new blower. Parts out of stock, will call customer when they get in ; ordrng 1 W10921431 (Blower kit) and 1 W11129407 (Fqn scroll) and 1 W11190818 (Installation kit) and 1 W10813359 (Cooktop)"

"Replaced PCB assembly, unit tested good."

Our customer is having a problem with water dispense. I found that the solenoid on the dual water valve has one side open line and the other is at 188 ohms. There are no attainable specifications. Because of the open line the valve will need to be changed. Part ordered.; ordrng 1 WPW10179146 (Valve)

"Our customer is having problems with the oven getting hot enough to cook. Our customer is a professional chef and has determined that it is off by 30 degrees F to low. I noticed that the bottom rack has aluminum foil on it. Our customer is using a dual thermometer to monitor temperatures. Our customer had been cooking so the oven was left at 400 degrees F in the oven. I checked it with my thermometer and it read 400 degrees F. I showed our customer the section of the owners manual that refers to aluminum foil on page 10: For best cooking results, do not cover entire oven rack with foil because air must be able to move freely. We agreed to remove it and see how the cooking performance improves. If it does not improve to her satisfaction I showed her in the owners manual about making temperature adjustments on page 9. Customer install and instruct"

"Our customer had concerns about the bottom drawer below the double oven getting to hot whEn either or the top or bottom oven is being used. The drawer has metal pans in it and they get hot. I explained to our customer that the venting system for the bottom oven is below in front and that this is by design and that there is nothing g I can do to correct this. In cabinet ovens do not typically use a downdraft system and that the venting has to go somewhere. On this model there is also a vent on the top of the top oven between the console and the oven. I called Whirlpool Tech Line and spoke with a Senior Technician. He validated my conclusion and instructed me to point out the venting information on page 11 of the owners manual, he had me place paper or a dollar bill between the door and door locks of both ovens to make sure they did not move. He had me endure there was not a false bottom on the floor of the cabinetry. There is no false front. This unit is functioning as designed. I explained again to our customer that this venting is by design and that I have had other Senior Technicians from Whirlpool suggest that when there is a drawer underneath to try and not put metal item in the drawer as wel as soft items that could melt. SR#7731379086. I provided the SR# to our customer. Customer install and instruct."

"I called Bruce, Senior Technician at Whirlpool for a third opinion on the freezer drawer design. He validated that this is as designed. SR# 7731268213. I replaced the missing grille and attached the screws. I provided SR# to our customer.; ordrng 1 WPW10534155 (Grille)"

"Our customer is experiencing good water flow but there is a slight spray to the left as you look from the front. I called DH to see if there was anything I. Old do about this and if this is normal. He told me that it is mostly normal and that I. Oils remove the UI to gain access and see if there was anything off about the water line. I removed the UI and found nothing off about the water line. I reset it a couple times to see if that would help and probed the inside of the line to see if there were any noticeable burrs. Nothing really improved the flow. I called Senior Technician JR from Whirlpool and he e planned that this is generally normal but that we. Old check the water pressure, back off the homes water valve or replace the water line with no real guarantees. I have ordered the water line and will return to the home to see if we can make this more acceptable for our customer. I did explain to him that I would do my best but that it is hard to change design. I called our customer back with our plan of action but he informed me that he had backed off the water pressure and it seems to be flowing better. He would like to take the wait and see approach and will call in another service request if he is not satisfied."

Inspected unit camera noise is coming from icemaker. When motor and icemaker powers on to twist tray Motor in icemaker whines. Will need to replace icemaker to resolve this issue.; ordrng 1 W11284458 (icemaker)

"Customer states that dishwasher door is not closing properly. Remove lower guard, reconfigure, and test. Door opens good and quiet. No parts, no further action needed."

undefined; ordrng 1 W10642989 (Motor)

"The customer said they have had issues with the UI since they bought it, it freezes up and unable to make selections and sometimes goes through the selections rapidly without doing anything to it. They have unplugged it several times and plugged it back in to reboot it, works for a little while and goes back to the same thing. At this time it is powering on properly, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes. Going by what the customer is saying, confirmed to go ahead and replace the UI, please reschedule when the part comes in ; snapped 2 QuickPics"

"Spin cycle not finishing and clothes are still wet per customer. F7E6 motor fault, cleared error code, looked underneath and and found the actuator had popped out of the slider, actuator needs to be replaced. Ordered part, please reschedule when the part comes in ; snapped 2 QuickPics"

I unboxed component in front of customer to inspect for damage before disassembling the unit. Sure enough the top right corner of the inner panel has a large crease from being bent during shipping. I did ask the customer if he would be satisfied if I could bend the part back into the correct shape and he was willing to try but unfortunately the crease was too large or deep and would have left large gap between inner and outer door once installed. Re-order inner door to resolve issue; ordrng 1 W11098822 (Inner door) and 1 W11163967 (Door seal)

"Wont complete the wash cycle and sometimes wont lock. The lid is cracked on the left hinge causing the lid to lift up.F3E2 inlet water temperature fault, F0E3 over load, F7E9 locked rotor, F0E4 spin limited by water temperature, F2E1 UI stuck button, F6E2 UI communication error, UI cant hear the ACU, cleared error codes and tested the UI, no stuck keys. Calibrated and performed a diagnostics test completed with no issues or error codes. I believe the broken lid is causing the issue, the UI is communicating and the appliance is working normal. Ordered the lid, please schedule when the part comes in. ; snapped 1 QuickPics"