Customer complaint was washer still not working. Tested and found bad water valve. Changed out valve from truck stock but did not fix issue. Found something in water line that immediately clogged new valve. Spoke to customer and informed her she would have to call a plumber to have line cleaned out. Ordered new valve to fix issue. Customer is going to contact us after plumber comes out and flushes the line.

Customer complaint of lid lock not working. Inspection of unit shows error code for lid lock failure. Unit was pre-diagnosed with a lock assembly but unfortunately unit is also missing strike and basil. Ordering strike in Basel reschedule when parts are available.

Install components tested unit issue resolved. Confirmed with customer if there are any issues further outstanding customer states there are none.

Install component tested unit issue resolved

Customer complaint of unit not washing. Inspection of unit shows error code for motor fault as well as shift fault. Service pointer on this unit suggesting actuator is an issue. Replaced actuator with truck stock calibrated unit ran verification cycle issue resolved; used 1 W10815026 (Actuator) from stock

Customer complaint of unit not working at all control will light up but not allowing selection. Inspection of unit shows error code f7e8 Motor over temperature. Unfortunately Calibrating unit is not an option because lid lock will not engage. Replace lid lock to resolve issue. Customer understands there still may be an underlying issue after component is replaced and proper diagnostic in testing can happen.

Installed components, tested after installation. Door shut and has a firm grasp on strike. Issue has been resolved.

Complaint of unit no longer spinning out water. Inspection of unit shows error code for off-balance load. Further inspection shows agitator is now free spinning from basket. Unable to separate agitator from gear case. Will need to replace agitator hub gear case clutch actuator and capacitor to resolve issue.

Inspected unit, sound unit is making is coming from evaporator fan. Removed evaporator motor and replaced as shaft on motor had some wobble and play. After reassembling unit, noise has lessened but is still there. Fan blade is also cause of issue and will need to be replaced.

Installed lid and suspension, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal

Installed shelf, issue on this unit has been resolved.

Placed unit into diagnostics mode pulled F7E6 motor fault, no other codes pulled. Checked under unit, found issue to be with actuator. Replaced actuator, recalibrated unit and issue has been resolved.

Wont complete the wash cycle per customer. F8E1 no fill/ long fill error code, tested the inlet valve manually, working normal. I found the drain line was piped out with 1 inch pvc and laying on the ground, which is causing the water to drain and fill continuously until it shuts down. Advised the customer the drain line needs to be at least 36 high from the floor and should be a 2 line. Calibrated and performed a a quick wash diagnostics test, completed with no issues or error codes, once the correction has been made the appliance will work properly

Installed new ice, no error codes, tested the harvest cycle and water fill test, the ice maker and appliance are working normal

Unit had F1E0 internal board failure, according to previous visit note a shorted keypad error had been pulled on that visit. Board should have been replaced. Replaced board and issue has been resolved.

Found that the damage to the gasket was just buildup from some unknown substance was able to clean out did verify that the heater wire did come loose on the bottom as my heater was not kicking on used zip tied to resolve issue; used 1 W11390781 (Zip tie) from stock

Havent received call from customer to inspect unit. Will need customer to call in.; saved tckt

Replaced faulty bellow. Unit tested properly. Issue resolved. Drain pump was not affected.

Customer complained of a wobbly dryer. Found to be a foot. Ordering new one.

Upon inspection found the control board was warped and the control had water on it. Replaced both and unit is functioning properly. No further issues at this point

Ice dispenser will not crush or dispense ice. Pulled out tray and cleared all blockages. Reinserted and still wont work weather its full or one ice cube. Dispenser arm not rotating. Makes an audible grinding noise.

Customer stated unit not dispensing ice properly, found cause to be a broken ice bin. The gear stripped and the bin is cracked causing the issue. Ordering ice bin to resolve the issue. Scheduled for soonest availability.

Tested unit. No water from dispenser. Found wiring disconnected from valve. Secured wiring. Good dispenser. No further issues. Tested to complete.

Customer stated leaking from housing found issue to be resivour couldnt find resivour in parts bin have to reorder part.

Called customer and tech has already fixed issue. Most likely opened another ticket when they were there for the washer. Job complete.

Replaced screw that I had lost will put cash in an envelope

Sr 7732287833, Found out theres a block of ice on the small tube only ice build up on tubing thermistor is expose the whole evaporator is warm refrigerator is on pulling 1.7 A at full capacity at test mode. Confirmed sealed system issue restriction at the freezer ordering the dye dryer.

Replaced the defective agitator. Issue is resolved.

Upon inspection found the heater to be leaking water. Replaced with new and no further issues at this point

Replaced right front surf element and tested with no further issues.

Customer had an electrician come out and change out the breaker due to oven not getting the right voltage. Tested oven and it is now working as it was designed to. No further issues. Customer aslso stated they believed oven has problems cause it was dropped while being delivered but explained that oven is working as designed. Customer also feels that microwave and other areas get hot after using the oven for an extended period of time and that they feel it is a safety hazard. Explained to customer that after running oven for an extended period of time the surrounding surfaces would feel hotter but they kept insisting it was a safety issue. Called tech line and spoke to Rick to have everything documented. Fn7731923053

Upon arrival customer stated they do not need service everything working as designed.

Checked cooktop, customer wanted igniter replaced. She had already bought certified igniter. Took apart cooktop and replaced left igniter. Tested and working as designed.

Tested unit. Not igniting. Replaced igniter. Unit is working properly. Job complete.

Checked dryer, found element not heating up. Hi limit was OL. Vent going to wall was clean. Asked if apartment maintenance has cleared upright vent has been cleaned and it has not. Called tech line and spoke with J.R. SR# 7732283515. Vent needs to be cleaned before any other work is performed on dryer. It is causing parts to fail. Dryer is working as designed.; used 1 WPL279816 (Thermal cutoff) from stock

Last trip found center burner head still doing the same thing as previous to repair, also found right front burner electrode and burner head not functioning properly. Replaced all 3 parts to resolve the issues. Unit is now functioning as designed. No further issues at this point.

Our customers UI was not lighting or responding. The outlet has proper voltage, polarity and grounding. I removed the terminal box cover and. Heckled the voltage at the wire nuts and measured ghost voltage. The wire nuts were not really good and although they were connected I think one or both of the connections had a bunched wire. I replaced the wire nuts with new wire nuts WP4154460. I was now receiving a solid 120 VAC at the terminal box. I removed the doors panel and checked the voltage at the control and measured 120 VAC. I checked the VDC from the. Intros board going to the console panel and was receiving the respective 12 and 5 VDC. This unit will need a new console. Part ordered. As a contingency I ordered the harness and rescheduled the control and the sump and motor for further testing once we have it up and running at the console.

Checked washer, had no errors. Tested and heard screech going into spin cycle. Checked under unit and found oil dripping. Gearcase is shot. Called partner team since washer is just under 6 month OOW and spoke with Terry Returning with gearcase and all support parts to resolve issue.

Customer complained of noisy and moving washer. Also a leak. When washer moves into a drain and spin, machine moves and bangs around. Feet are level. Pulled off back panel and water was everywhere, could not pin down source. Suspected inner tub is cracked and dispensing water when its spinning. ;

Last trip found issue to be with cooling fans. Replaced both upper and lower cooling fans to resolve the issue. Unit testing good now, no further issues at this point.

Changed out recirculating pump and tested. Unit has been off since me last visit. Customer is going to monitor for 24 to 48 hours and will let us know if there are any issues.

Replaced sensor tested unit everything working properly.

Replaced all parts. Issue is resolved.

Please control board and icemaker tester unit everything working as designed.

Upon arrival found it was not a unit we work on. Gathered as much information for Mr Andre and relayed the information to him. Per NR dont charge.

Received f8e4 error code. Found a float switch stuck due to soap and water residue in the drip pan. Ordering both new parts to resolve issues p.

Installed rollers 1 set on each side. Ordering the other set since the diagram only shows 1 on each side but there is 2 on each side.

Found that the damage to the gasket was just buildup from some unknown substance was able to clean out did verify that the heater wire did come loose on the bottom as my heater was not kicking on used zip tied to resolve issue; used 1 W11390781 (Zip tie) from stock

Replaced harness and terminal block. No further issues. Job complete.

Customer complaint was not all burners working. Tested and found bad spreader flame burner. Ordered new burner to fix issue. Team will contact customer when part comes in.

Replaced the harness and control board. No further issues at this point

Ordering new controls to resolve issue. Ordering both since I cannot open the door to get the exact model number. Will call when they get in.

Informed customer before heading to call that the part needed is on back order. Customer wants to wait until we have the part for appointment. Will call customer when part comes in.

Customer stated that refrigerator freezer was not cooling the fridge was found it should be faulty control board. Order and control board pushing appointment through to the 23rd customer is having Thanksgiving at her house and really needs a fridge.

It appears there is a frosting issue with the unit. Ive determined a new thermistor will be needed.

Our customer was having problems with the unit working. The unit was filing and washing but not draining. I found that the plug on the garbage disposal was not knocked out. I corrected this. This unit is now fully functional. Customer instruct.

I removed the top panel and console. I replaced the user interface electronics and tested the unit. The display is now working but the start button is not. It appears t me that the console with membrane that I installed on my last visit is out of specifications. I called Scott, Senior Technician at Whirlpool to see if there was anything I was missing. He said no that we received a bad console. Directed to replace it. He showed us how to use it in the meantime with the add a minute button.

Customer stated lower light not working properly, would burn the bulb out very shortly after installation, light would turn off if Indicated from panel. Found cause to be a shorted light socket. Replaced light socket and bulb to resolve the issues. Unit testing good now. No further issues at this point.

Our customer shows evidence of all these below service pointers.. Technical Service Pointer #: W10545058 Supersedes W10545061A -Issue #3Action Required: Informational/Mandatory Release Date: February, 2014 KitchenAid, Maytag and Whirlpool36' Wide French Door Bottom Mount Refrigerators Condensation on Rear Cabinet Wall, Technical Service Pointer #: W10545061D REV. Refrigeration Supersedes W10545061A, Issue #2Release Date: February, 2014 KitchenAid, Maytag and Whirlpool36' Wide French Door Bottom Mount Refrigerators Condensation/Frost on the Ice Maker Fascia, Technical Service Pointer #: W10545062 Supersedes Pointer # W10545061C /Issue #1, Action Required: Informational/Mandatory Release Date: March, 2014 KitchenAid, Maytag and Whirlpool36' Wide French Door Bottom Mount Refrigerators Water and/or Ice around the Ice Cube Door, the Ice Bin and RC Door Bins. All these components will need to be replace to return optimal performance of the ice making.

Unit leaking, caused damage to cabinets. Removed door to inspect the issue. Found leak to be coming from heater assembly. Contacting techline to report findings due to request from whirlpool and reoccurring issues, spoke with Rick, advised of the issue found. He documented the issue and documented the damage to cabinets caused by unit leak. Advised me to follow service pointer . Sr 7732283868 Ordering heater to resolve leak issues. Pushed through to get customer taken care of.

Tested unit. Found actuator disconnected from cam assembly. Replaced actuator. No further issues during testing. Job complete. ; used 1 W10913953 (ACTUATOR) from stock

Tested unit. Not spinning. Found sock stuck in blower wheel. Removed sock. Tested dryer. Unit heats and spins. No further issues during testing. Job complete.

Changed out main control and tested unit unit working appropriately after timer replacement

On initial run the reservoir overfilled. On second run it did not. It did not sound like the compressor and condenser fan came on. I ran diagnostics and on test 8 the compressor and condenser fan did not come on. On test 9 the compressor and hot gas valve did not come on. I removed the unit from the cabinetry. For future reference the drain hose is short and a tight fit. It will need to be removed from the outlet drain and bringing line to guide through will help. This unit will need a new start device and overload. Parts ordered.

Last trip found faulty sump assembly due to f4e3 error. Replaced sump assembly to resolve the issue. Unit is functioning properly now. No further issues at this point.

Changed out the control and tested unit unit tested good after change of control

Customer has a damaged dryer cord. Install new one. Issue is resolved.

Replace the icemaker ran test mode on icemaker and found that it harvested and delivered water customer to wait for ice

Put on new connector and changed out light socket and bulb but did not fix issue. Called tech line and found problem is with control. Ordered new control to fix issue. Team will contact customer when part comes in.

Complaint of noise and leaking water. Could not find any water leaks. Gear case leaking oil. oil on cam belt and actuator. Will need new gear case, cam, belt, and actuator.

Inspected unit, found issue with panel and control board. Lint has enveloped components, this has led to components to short out. Will need to replace to resolve. Checked other components in unit, interior of unit was covered in thick layer of lint. Removed all lien from all components, tested components. Unit has bad fuse, Bad thermostats will need to replace these components to resolve these issues.

Contacted customer before arrival to confirm a couple of different things number one being if unit is from Rent-A-Center and date of customer purchase. Work order and SB web do not show a proper purchase date and if product is out of the one year manufacturer warranty it is not listed as an additional one year warranty through Rent-A-Center. I did advise customer that she would need to make contact with Rent-A-Center to correct the issue and have them re-resend correct information. Customer states thats perfectly fine because she was not available today for any repairs or Service.

Installed lock calibrated unit issue resolved

Customer complaint of refrigerator door not sealing or making contact in the top right to left section. Inspection of unit shows that door seal is in fact dead and no longer support or soft. Also noticed issue with door slanting down and to the left which in turn is causing gap at top of refrigerator door to appear larger. Replace door and ordering washers to resolve issue.

Inspected unit, found issue with key pad not registering certain key. Will need to replace panel to resolve issue. When replacing panel accidentally broke stem on element switch. Will order replacement, and return to install.

Installed new icemaker, issue on this unit has been resolved.

Customer states they are having same problem as before were back of the freezer wall will cover in a thick layer of ice customer also has audio/video of freezer Fan making loud noise during operation. Will need to replace fan motor and fan blade and harness to resolve issue. Be on the lookout for a physical address change because this is a Rent-A-Center unit and customer is trying to return the product.

Installed new ice maker, no error codes, tested the harvest cycle and ice maker water fill test, the ice maker and appliance are working normal.

The customer said the appliance isnt heating. I checked voltage, Im not getting 240 VAC at the wall outlet and appliance, I reset the breaker, it didnt make a difference. Advised the customer he would need to get a qualified person to correct the problem and the appliance should start heating.

The appliance was making a noise when in use. I turned it on and heard the noise, it sounded like the rollers but there was not much airflow, possible bad blower wheel. Removed the front panel to get to the blower when, found the blower wheel was wobbly and not able to tighten, it is stripped, had to break it off, replaced it with one from TS. Put the appliance back together and turned it on, the appliance no longer making the noise and has good airflow, the appliance is working normal ; used 1 WP697772 (Blower Wheel) from stock

Inspected unit, unit has leak at rear of system on stainless to stainless tubing. The pressure fitting on this tubing has failed and the reason the unit has a leak. Removed fitting, and soldered components back together. The weld Is holding and leak is no longer an issue. Charged unit with Freon, pressures are holding and issue on this unit has been resolved.

Customer complaint of oven not working but cooktop is functioning. Inspection of unit shows no error codes. Trying to turn on big function results in nothing no clicking no gas nothing. Same results when trying to ignite broiler. Replace spark module control board and regulator to resolve issue.

Customer complained of detergent pod not dissolving all the time is an intermittent issue. Inspection of unit shows no error codes. Running unit through calibration cycle results in Unit working correctly and all functions. Now this could be due to an intermittent issue like previously stated but at time of visit unit was working correctly. Issue resolved

The oven temperature is off and the cooktop hot light wont shut off per customer. I went into diagnostics, F6E1 error code, while I was in diagnostics the oven elements came on by themselves, got out of diagnostics and pulled the appliance out and removed the back panel. Tested the sensor, its good, replace the control per tech sheet, ordered the control and rescheduled the customer.

Checked range, issue is front 2 burners take some time to light and you have to toggle with it to get them to light. Pretty normal for gas burners. Ordering both burner heads and burner caps to help issue. Will call tech line if not much change is made. Seems like it is working as designed. Tested all other functions, no other issues present.

Checked washer, concern is they hear metal sound real loud very intermittently. Only about 3 times they have heard it. Found error code F1E2- Motor Drive Module Over Voltage, F6E3- Communication Error: ACU Cannot Hear MCU, F0E7- Load Detected When Running Clean Washer Cycle. Checked underneath washer, found screw for gearcase on the ground and oil from gearcase around washer. Ordering gearcase, UI & rescheduling control. Will need to be scheduled when all parts are available.

Checked refrigerator, concern is items on top right of RC are freezing. This is normal for this style refrigerator. Replaced diffuser on off chance it may help. Checked all other functions of refrigerator and it is working as designed.

Top oven hi 382 low 335, middle point 358.5 indicating unit is hot by almost 10 degrees, with a swing of 47 degrees calibrated unit down 10 degrees. Bottom oven has A larger swing but it is on point technically only off about 3? adjusting would take the temp off by even more.

Customer stated cubed ice selection producing too many shards of crushed ice and that UI touch panel unresponsive. Ordering ice bin assembly & UI assembly to resolve issues.

Upon inspection found the start device to not be clicking the compressor on. Ordering parts to resolve issue.

Call when pull up to house dogs. Our customer is experiencing warmer the. Expected temperatures. They are primarily using a remote ACU Rite thermometer that was reading 34 degrees F when I arrived. He has also been using a Enzo thermocouple to verify warmer temperatures. I took initial readings with my infrared that ranged between 5 to 24 degrees depending on the location. Our customer has not had a warning alarm come on for warm temperatures. I measured the upper part of the freezer with my thermocouple under some frozen vegetable that are soft and the coldest it got was 36 degrees F. I measured the bottom of the freezer with my thermocouple between some barely frozen bread and frozen meat. It was measuring 30 degrees F. Our customer is not blocking any vents and the unit is very lightly packed. In diagnostics I could not hear the defrost heater working. I removed the evaporator panel and found the evaporator frosted up. Not a normal frost pattern. I measured the resistance of the defrost heater and measured 35 ohms. This is within specifications. I called Whirlpool Tech Line and spoke with Travis because there were some technical writer problems on the wiring diagram and schematics. We concluded that the control board is out of specifications. Part ordered.

Checked dryer, customer complaint is it takes too long to dry. Tested and heat was present. Tested all sensors in back of unit, all checked good. Lent screen had years of caked up grime. Cleaned to looking new. Took vent on dryer out and had a decent amount of build up, rinsed to new with hose. Vent hose looked clear. All functions on dryer working as designed. Recommended getting upright roof vent cleaned as next step if still taking too long to dry.

Dropped off shelfs. Job complete.

Customer reported icemaker not making ice. After inspection found water pressure working when filter is taken out but water not dispensing when filter is in. Problem is faulty filter housing and possible icemaker itself. Ordering filter housing to replace first before anything else.

Tested unit. Icemaker stuck in harvest. Needs ice maker.

Customer stated dishwasher was not working right. Found issue to be faulty motor and control board. When put in diagnostics lights were flickering and not working as they should. Ordered control. Will return when parts are available.

Unit testing fine. Stand pipe clogged.

Bad light bulb. Customer says theyll get it on their own.

Checked washer, issue is leaking water. Found water stains coming from dispenser. Checked bellow and could not find any tears that would cause leak. Per Technical Service Pointer #: W11481731 Action Required: Mandatory Release Date: August, 2020- dispenser leaking during fabric softener phase of wash. Also, found error code F5E3- unlock failure. Ordering new dispenser assembly and lock to resolve issue. Part is OOS and will need to be scheduled when available. Rescheduling bellow since it has a small non functional tear on it.

Upon arrival I found the ice maker arm in the freezer. Replaced and no further issues at this point