Near San Antonio, TX 78240
Richard G.
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Customer complaint is that the icemaker is not making ice. Found ice blocking the icemaker arm from checking the bin for ice. Cleared out ice blockage. Tested icemaker and valves. Unit is good to go.
Near Victoria, TX 77905
John L.
Job Details: 04/29/2020
WASHER MAYTAG MHW5630HC0 "Helped to find issue that was causing problems on this unit, cause was located in parts were ordered."
Near Rockport, TX 78382
John L.
Job Details: 04/29/2020
REFRIGERATOR JENN-AIR JFX2897DRP02 "Installed components, lights are coming on as it should. Issue has been resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 04/29/2020
WASHER WHIRLPOOL WTW5000DW3 "F8E1 long fill, tested valves for function. Valve function normally. Looked to drain and stand pipe, found that drain pipe not in standard stand pipe. This is making it difficult for unit to drain. Issue resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 04/29/2020
WASHER MAYTAG MHW3505FW0 "Installed components, call after installation. Unit made it to the test cycle without issue, issue resolved."
Near Victoria, TX 77905
Michael
Job Details: 04/29/2020
WASHER ROPER RTW4516FW2 "Customer complaint, no cold water and won’t spin. F8E1 error code, cleared error code, tested inlet valve, no cold water. Removed the hose and found the screen was clogged up with sand and other particles, cleaned out the screen in the hose and inlet valve, tested inlet valve, it’s working normal on both sides, ran a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Portland, TX 78374
John L.
Job Details: 04/29/2020
WASHER MAYTAG MVWC565FW2 "Installed control, ran recalibration. Tested unit on bulky and normal to see water level during wash. Water level is hitting correct level, issue is resolved."
Near Victoria, TX 77901
Michael
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Removed back panel in RC, evaporator was starting to ice over, defrosted and Installed parts ordered, the fan is blowing stronger and the cover isn’t bowing in the middle like it was. Both fans are working normal and all tests checked out."
Near Little Rock, AR 72205
Colton B.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Issue is no ice production. Found issue to be ice maker was turned off. Customer suspected that might be the issue but didn’t know how to turn back on. Turned IM back on, unit tested good."
Near Little Rock, AR 72223
Colton B.
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KSSO48FTX02 "Issue was a no cool refrigerator. Replaced on/off switch, unit is now cooling. Compressor, evaporator and condenser fan are all running. Numbers are still flashing, informed customer that this is due to the over temperature alarm. It should go away once refrigerator hits the recommended temperature. Also told customer to give unit 24 hours to cool. If there are any issues to let us know. Collected check for for new switch."
Near Alexander, AR 72002
Colton B.
Job Details: 04/29/2020
DRYER MAYTAG MEDC465HW0 Issue was a warped front panel. Replaced panel to resolve issue. Customer inspected panel before leaving. Unit tested good.
Near San Antonio, TX 78209
Douglas H.
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Complaint was freezer section not cooling. Upon arrival found the unit functioning properly. Ran diagnostics testing to check unit. Finding issue wasn’t a SS issue but with the UI. Ordering UI to resolve the issues. ; ordrng 1 W11330486 (UI)
Near Pleasanton, TX 78064
Douglas H.
Job Details: 04/28/2020
ICEMAKER (STANDA KITCHEN AID KUIX305ESS2 "Last tech found faulty compressor, rediagnosed unit. Found compressor fully functioning with normal noise. Did find the water level sensor in RECIRC pump faulty. Likely RECIRC pump culprit for noise as well. Ordering RECIRC pump to resolve. Customer asked to have compressor rescheduled Incase. ; ordrng 1 W11325175 (RECIRC PUMP )"
Near Atascosa, TX 78002
Jesus C.
Job Details: 04/28/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Customer not available for appointment. States never got confirmation for appointment. Primary phone number is wrong. Main number is 210-789-7557. Customer will call to reschedule. ; saved tckt
Near San Antonio, TX 78229
Shawn W.
Job Details: 04/28/2020
DRYER MAYTAG MED6630HW1 Replaced control unit. Conducted diagnostics. No errors. Ran dryer on regular. Dryer stopped at 2 minutes 16 seconds. Replaced thermal cutoff and dryer was still stoping at about 2 minutes. Called DM to validate my concern about the moisture sensor. Parts ordered.; ordrng 1 3387223 (electroid) and 1 3387223 (electroid) and 1 W10298258 (harns-wire)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/28/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Ordering MW ACU again. Rescheduled to Thursday the 30th W11325603; ordrng 1 W11325603 (MW ACU)
Near Mico, TX 78056
Justin
Job Details: 04/28/2020
RANGE JENNAIR JJW8330DDS "Found unit is lock mode from self clean. Will not go out of lock mode, will need a new door latch for unit. ; ordrng 1 WPW10186996 (latch-door)"
Near Universal City, TX 78148
Shawn W.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Door, washer and 2 caps replaced. Formed gasket with screw driver and blow dryer. Unit is now fully operational. Door closing as designed."
Near Converse, TX 78109
Shawn W.
Job Details: 04/28/2020
RANGE WHIRLPOOL WFE505W0HB2 Replaced open element. Burner and unit fully operational.
Near Converse, TX 78109
Shawn W.
Job Details: 04/28/2020
DRYER MAYTAG MEDC215EW1 "Arrived at customers home and was informed that the product was purchased approximately two years ago and that their daughter Mandy should have a extended warranty. The customer was not prepared to pay a service fee , I provided the number to our office and explained to them that they could give us a call once the extended warranty was found. I had called our office to determine if this was supposed to be a COD call and they had no record of it."
Near Live Oak, TX 78233
S. L.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found drain tube at evaporator full pf ice not draining defrosted found foam insulation in tube. Removed tested all operations normal.
Near San Antonio, TX 78233
S. L.
Job Details: 04/28/2020
DRYER MAYTAG MEDB765FW0 Removed terminal block replaced wires and back screws. Installed new feet then removed blower and motor. Installed new blower and motor reassembled no errors all operations normal unit staying on.
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/28/2020
OVEN ELECTRIC (S KITCHENAID KOST100ESS03 Upon further investigation found the only glass broken was outer door glass. Replaced glass door to resolve the issue and installed name badge. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/28/2020
REFRIGERATOR AMANA AFD2535DEW Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Floresville, TX 78114
S. L.
Job Details: 04/28/2020
DRYER MAYTAG MEDB850WQ0 Called safety spoke Adam SR number 7727658501 authorization number should not P in it labor only covered he changed concession in service bench have. He advised that repair will not be covered by Whirlpool but service fee is covered found melted K2 relay on control which damaged UI and main harn; rqstng P&A on 1 W10319802 (harns-wire) and 1 WPW10111620 (cntrl-elec) and 1 WPW10336131 (cntrl-elec)
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/28/2020
WASHER WHIRLPOOL WTW4816FW2 Tested washer. Filled tub with water and drained unit multiple times. No leaks from valves or hoses. No leaks during inspection. Unit is working properly. Advised customer to monitor issue. Job complete.
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Checked refrigerator found IM not going into harvest cycle. Ordering ice maker to resolve issue. ; ordrng 1 W10300024 (icemaker)
Near San Antonio, TX 78255
Tommy B.
Job Details: 04/28/2020
WASHER MAYTAG MVWC415EW1 This visit swapped out gear case and splotch. Ran calibration and automatic test cycle. Unit testing good now. Collected service call and labor.
Near Boerne, TX 78006
Tommy B.
Job Details: 04/28/2020
DISHWASHER LG LDF6920ST Collected on job 70480
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/28/2020
RANGE WHIRLPOOL WFC310S0EW3 Customer stated that the issue was the door hinge will not allow the door to close all the way. Found issue to be both door hinges are broken. Ordering parts to resolve issue.; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Near San Antonio, TX 78237
Jesus C.
Job Details: 04/28/2020
WASHER AMANA NTW4516FW1 Tested washer. Not agitating. Cam is damaged and actuator is not shifting. Also found gearcase is bad. Gave customer estimate for repairs. Will not proceed with repairs. Collected service fee. Job complete.
Near San Antonio, TX 78253
Justin
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced Ui, and left diff door switch. Unit is working as designed."
Near Floresville, TX 78114
S. L.
Job Details: 04/28/2020
DISHWASHER WHIRLPOOL KUDS30IXBL9 Found F4 E3 fault codes tested unit wash motor bearing seized needs sump assembly service fee paid and good for 90 days.; rqstng P&A on 1 WPW10780877 (pump&motor)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Issue stated by customer: freezer section started icing up. Issue was never reported until refrigerator section started showing signs of ice. Then refrigerator became warm. Ice patterns shown in picture depict air infiltration from seal. Replaced door, unit making proper seal. Unit tests good."
Near San Antonio, TX 78253
Richard G.
Job Details: 04/28/2020
WASHER MAYTAG MHW5630HC0 Replaced drain pump. Ran unit through automatic test. No leaks were detected. Tested to complete. Unit is good to go.
Near Floresville, TX 78114
S. L.
Job Details: 04/28/2020
DRYER WHIRLPOOL WED5620HW0 Unit loud vibration from blower and motor wheel is tightened found service pointer W11378591A ordered kit as well as motor and blower. Rescheduling Thursday.; ordrng 1 W11086656 (motor-drve) and 1 W11401018 (SEAL) and 1 WP697772 (wheel)
Near San Antonio, TX 78215
Jesus C.
Job Details: 04/28/2020
WASHER WHIRLPOOL WFW5620HW0 Tested washer UI not responding. Have 12 volts to UI from control. Replaced bad UI. Tested washer. UI is working. No further issues. Tested to complete.
Near Floresville, TX 78114
S. L.
Job Details: 04/28/2020
WASHER SAMSUNG WF448AAWXAA02 Called tech line spoke to Efram ran diagnostics found drain pump working tested other components found bad pressure switch ordered switch and hose rescheduling Thursday quoted service fee after military discount. paid today.Rescheduling Thursday.; ordrng 1 DC96-01703B (PRESSURE SWITCH) and 1 DC97-14545F (HOSE)
Near Center Point, TX 78010
Tommy B.
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KSSC42FTS00 Part damaged out of box rescheduling customer. ; ordrng 1 WPW10225581 (bi-metal thermo)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/28/2020
DRYER WHIRLPOOL WED8740DW1 Swapped out new control board after replacing thermostat and fuse did not solve problems resulting in L1 voltage error. Tech line assisted in diagnosis and revealed wiring harness issue along with element issue. Loose connections causing electrical heat. Swapped out with new wiring harness and heating element to resolve issue and unit is testing good now with no further issues at this time.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit freezer over freezing. Ran diagnostics testing to check unit. Finding all thermistors testing good. Finding issue to be faulty UI control. Ordering UI control to resolve the issue. CRP the part. Freezer drawers also need to be installed properly upon return. ; ordrng 1 W11330971 (UI)
Near Boerne, TX 78015
Douglas H.
Job Details: 04/28/2020
REFRIGERATOR JENN-AIR JS48PPDUDE00 Last tech found faulty door. Replaced door to resolve the issue. Unit checking good now. No further issues at this point. Collected labor
Near San Antonio, TX 78255
Christian G.
Job Details: 04/28/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Issue stated by customer: dishwasher not powering on. Arrived and unit was on, put unit through diagnostic cycle and unit shut off. Customer stated he installed unit and it had turned on and off once before. Found loose connection in junction box. Re connected and secured wires. Unit tests good."
Near San Antonio, TX 78258
Jim G.
Job Details: 04/28/2020
RANGE WHIRLPOOL WFE550S0HZ1 Verified all burners are functional. No issues with the unit.
Near Floresville, TX 78114
S. L.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found open icebox thermistor in diagnostics thermistor at 8.2k in ice unsure if issue is intermittent failure of sensor or control can get ice maker to cycle but will not harvest by itself on ordered new harness board and ui Rescheduling Thursday.; ordrng 1 W10884720 (harns-wire) and 1 W11043763 (cntrl-elec) and 1 W11265135 (Ui)
Near San Antonio, TX 78260
Jim G.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Replaced might module. Issue resolved.
Near Boerne, TX 78006
Tommy B.
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KSSO48QTX04 Swapped out bimetal defrost and installed foam to resolve temperature concerns per techline. Collected parts
Near San Antonio, TX 78254
Christian G.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue stated: refrigerator section not cooling. Previously spoke to Techline who confirmed a service pointer that requires a replacement control board. Ordered board. 1st time board was constantly clicking and lights were flickering on and off every few seconds. Reordered board and same issue. Called Techline again and the line stated part# listed in service pointer was wrong. Correct part number was W11169503. Ordering board once more. Ref# 7727601405; ordrng 1 W11169503 (cntrl-elec)
Near San Antonio, TX 78260
Jim G.
Job Details: 04/28/2020
COOKTOP ELECTRIC WHIRLPOOL KCES950HSS00 Deliver check to Ms. Carlson and retrieved bought out cook top.
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/28/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Unit would not start. Checked water pressure and it was fine. Checked Valve, fine. Drain hose was long but functional. Could not enter diagnostics. Unplugged and plugged back in to reboot. Diagnostics revealed no errors. It cycled. I ran a regular load and it filled, washed and drained. Showed the customer how the lock key might have been inadvertently engaged. Instructed customer on the feature. Unit is now fully operational."
Near Boerne, TX 78006
Douglas H.
Job Details: 04/28/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Unit not cooling properly. Finding issue to be inefficient compressor and 3 way valve ultimately the main issue. Also found refrigerator EVAP fan not functioning. Per Sb web SS parts and labor still covered. Explained that to customer and he would be responsible for EVAP fan cost. Ordering all 3 parts to resolve the issues with unit. Collected Sc ; ordrng 1 W10832994 (COMPRESSOR ) and 1 W10874835 (VALVE) and 1 W11087438 (EVAP HARNESS )
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Called prior to arrival customer stated they had Home Depot extended warranty spoke to customer about warranty issue and what fees would apply. Customer stated they will call back to extended warranty.
Near San Antonio, TX 78254
Christian G.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Issue stated: screws too big for handle. Handle was missing set screws. Ordered handle and replaced it. Unit good for resale.
Near San Antonio, TX 78258
Ezequiel V.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Checked refrigerator found ice build up at freezer. Went to get into diagnostics no luck, attempted 2 more time was able to enter but was unable to test anything. Ordering control board to resolve issue.gcode# 9930. ; rqstng P&A on 1 W10589838 (cntrl-elec), states that autho needed"
Near Pipe Creek, TX 78063
Justin
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Found E2 on test 56, replaced bad ice maker. Tested unit after replacement, passed harvest and fill test."
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Customer stated the issue with the unit is not cooling. Found issue to be start device. Swapped out with new parts to resolve issue unit testing good now with no further issues at this time. Yes to survey.
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/28/2020
DRYER AMANA NGD4655EW2 Complaint is clothing coming out damp from automatic cycle. No issues with timed dry. Tested dryer. Found bad fuse. Replaced fuse. Good exhaust temperature. Good airflow. Called techline. No issues during testing. Sr 7727685303. Unit is working properly. ; used 1 WP3392519 (FUSE) from stock
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/28/2020
RANGE KITCHENAID KODE300ESS04 Last visit found unit operating very under temp. This visit swapped out temperature probes and calibrated the unit. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78260
Jim G.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL GX5FHTXVY09 Water supply line is not compatible with regulator. Ordering supply line s well. ; ordrng 1 8201597 (tube-water)
Near San Antonio, TX 78209
Jesus C.
Job Details: 04/28/2020
DISHWASHER KITCHENAID KUDE70FXPA5 Tested dishwasher. Some Led are constantly on. Ran diagnostics test. All motors and main control test good. UI will have to be replaced. Gave customer estimate for repairs. Customer does not want to continue repairs. Collected service fee. Job complete. ; ordrng 1 WPW10481151 (panel-cntl)
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/28/2020
WASHER MAYTAG MHW6630HW0 Installed new dispenser and water valves. No leaks during inspection. Unit is working properly. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 04/28/2020
REFRIGERATOR LG LFX25980ST Verified that the ice bin door is in need of replacement.
Near San Antonio, TX 78259
Ezequiel V.
Job Details: 04/28/2020
BEVERAGE CENTER WHIRLPOOL WUW35X24DS02 Ordering control board to resolve issue due to unit intermittent during testing. ; ordrng 1 W11290648 (cntrl-elec)
Near Floresville, TX 78114
S. L.
Job Details: 04/28/2020
DRYER MAYTAG MEDB855DC4 Ran unit found failed idler pulley replaced with dryer repair kit as well as rollers and belt tested all operations normal.; used 1 4392067 (REPAIR) from stock
Near San Antonio, TX 78254
Justin
Job Details: 04/28/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Found float switch not plugged in, ran diagnostics and all test passed. Having customer run a normal cycle on it to ensure all features work."
Near San Antonio, TX 78254
Justin
Job Details: 04/28/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Found control board shorting out range. Reset breaker, tested bake and cooktop. During testing the unit sparked and shorted out by control. Will need harness and control board. ; ordrng 1 W11134843 (harns-wire) and 1 W11295998 (cntrl-elec)"
Near San Antonio, TX 78249
Christian G.
Job Details: 04/28/2020
WASHER MAYTAG MHW5630HC0 "Issue stated by customer: washer wouldn’t spin on normal cycle, would leave clothes wet. Upon arrival I had seen the spin level was set to off. Instructed customer of settings and how to use to get preferred results. Went over different cycles, extra power option, temp/spin/soil options. No error codes stored. Unit tests good."
Near Terrell Hills, TX 78209
Jesus C.
Job Details: 04/28/2020
WASHER WHIRLPOOL WFW8620HW2 Tested washer. Small leak coming from dispenser. Will need to replace housing. ; ordrng 1 W11318755 (drawer)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/28/2020
DRYER WHIRLPOOL MDE6000AYW "Checked dryer found rollers making screeching noise when being spun manually. Ordering both rollers to resolve issue. Collected service call fee. Remaining 206.52 P&L ; ordrng 2 303373 (drum roller)s and 2 312535 (washer)s and 2 312948 (shaft,roller)s and 2 313347 (washer)s and 2 33001443 (hex nut)s and 2 410233 (ring)s"
Near San Antonio, TX 78261
Jim G.
Job Details: 04/28/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS2 Replaced all parts. Issue resolved.
Near Boerne, TX 78015
Douglas H.
Job Details: 04/28/2020
WASHER WHIRLPOOL WFW9150WW01 "Last tech found faulty control. Replaced control to resolve the issue. Upon testing unit new control shorted out UI console. So I dug further in based on error should have been motor control not main. Unit will need all 3 controls to resolve the issue. Spoke with AE about the situation. She will dig into the situation. ; rqstng P&A on 1 WPW10325312 (CONSOLE ) and 1 WPW10384843 (MOTOR CONTROL ) and 1 WPW10525369 (CONTROL), states that autho needed"
Near San Antonio, TX 78260
Ezequiel V.
Job Details: 04/28/2020
COOKTOP ELECTRIC JENN-AIR JED3430WS01 "Replaced cooktop, top right burner and switch and replaced grill. No issues during operation. Unit is working as designed.job complete.collected remaining balance."
Near San Antonio, TX 78245
Richard G.
Job Details: 04/28/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 "Called techline and spoke with JK, repair will be covered. SR#7727681458 replaced supports and rack. Tested unit, no sparking. Unit is good to go."
Near Boerne, TX 78006
Douglas H.
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Unit EVAP drain pan bowing. Last trip explained to customer that issue wasn’t resolved properly and had to hear back from Whirlpool for proper fix. Per Service Pointer Whirlpool sent ordering zip tie, perma gum, screws and tube clamps to resolve issue of bowing drain pan. ; ordrng 1 212643 (PERMAGUM) and 2 67006425 (SCREW)s and 2 W11456069 (CLAMP)s and 1 WPW10339879 (WIRE TIE)"
Near San Antonio, TX 78259
Ezequiel V.
Job Details: 04/28/2020
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Replaced defrost thermistor, evap fan , and control board to resolve no cool in refrigerator section. Unit is working as designed. No error found during testing or operation."
Near San Antonio, TX 78254
Christian G.
Job Details: 04/28/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Ordering MW ACU again. Rescheduled to Thursday the 30th W11325603; ordrng 1 W11325603 (MW ACU)
Near San Antonio, TX 78250
Christian G.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue stated by customer: ice maker frosting up and not producing ice. Previously found ice door started getting mold and customer had paper towel down because it would drip. Replaced ice door and ice maker to resolve issue. Unit tests good.
Near Atascosa, TX 78002
Jesus C.
Job Details: 04/28/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Customer not available for appointment. States never got confirmation for appointment. Primary phone number is wrong. Main number is 210-789-7557. Customer will call to reschedule. ; saved tckt
Near San Antonio, TX 78253
Richard G.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Replaced icemaker and wiring harness. Tested out unit, no icemaker error codes. Icemaker completed harvest cycle and also called for water. Tested to complete. Unit is good to go. Collected labor and price of harness."
Near Robstown, TX 78380
John L.
Job Details: 04/28/2020
RANGE WHIRLPOOL WFE510S0HB1 "Inspected unit, cooktop has busted. Possibly issues within the glass. Replace to resolve issue.; ordrng 1 W11034830 (cooktop)"
Near Portland, TX 78374
John L.
Job Details: 04/28/2020
WASHER WHIRLPOOL MVWC465HW2 "Inspected unit, ran recalibration. Got 0 codes. Ran test cycle,unit passed test cycle without issue. Ran normal cycle, unit ran up until wash. Shut off mid wash cycle and just drained. Ran diagnostics again, received F8E1 long fill. Checked pressure hose for any issues, did not find an issue with pressure hose. Tested valves, valve seem to work properly. Issue with pressure sensor. Will need to replace board to resolve.; ordrng 1 W11025984 (valve) and 1 W11156559 (harns-wire) and 1 W11211484 (cntrl-elec)"
Near San Antonio, TX 78232
Jim G.
Job Details: 04/28/2020
RANGE WHIRLPOOL WFE505W0HW1 Verified that the P3 (red) connector still the control which includes the the (violet) thermal sensor was not plugged in at all. Which also accounts for the light that stayed on in the cavity. Plugged P3 connector properly and verified proper function thereafter.
Near Victoria, TX 77905
John L.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Inspected unit, found that installed evaporator has a small leak on tubing roughly in same spot as previous evaporator. Replace to resolve.; ordrng 1 W10836706 (evaporator)"
Near Castroville, TX 78009
Richard G.
Job Details: 04/28/2020
DRYER MAYTAG MED5100DW1 "Customer got a new dryer, old dryer is gone. Customer was not home, sons were. Close job."
Near San Antonio, TX 78216
Jim G.
Job Details: 04/28/2020
DISHWASHER KITCHENAID KDFE104HWH0 Replaced pump & motor assembly. Issue resolved.
Near San Antonio, TX 78238
Richard G.
Job Details: 04/28/2020
DRYER MAYTAG MEDX655DW1 "Customer complaint is that the door seal has worn down. Replaced door seal, unit is good to go."
Near San Antonio, TX 78257
Richard G.
Job Details: 04/28/2020
RANGE JENNAIR PRG4810NP Customer complaint is that the left front burner is not lighting and the ovens are heating too high. Did not actually look at the unit as customer only wants an estimate on repairs. Parts needed are no longer being manufactured. Informed customer. Closed job.
Near Victoria, TX 77901
Michael
Job Details: 04/28/2020
WASHER MAYTAG MVWC465HW2 "The drain pump was stuck and wouldn’t drain. Removed drain pump and sound a safety stuck inside, put drain pump back in place and attempted to calibrate and run diagnostics but the drain pump stayed running, allowed to shut off on its own, as soon as I would try to perform a diagnostics test the pump would automatically come on and stay on, ordered part to resolve issue.; ordrng 1 W10919003 (pump-water)"
Near San Antonio, TX 78245
Justin
Job Details: 04/28/2020
DRYER MAYTAG MEDC465HW0 "Duct vent is clogged, heating is working as designed. Customer will blow out vent duct and test again."
Near San Antonio, TX 78259
Ezequiel V.
Job Details: 04/28/2020
VENT HOOD WHIRLPOOL UXT4030ADS2 Spoke to maintenance manager stated the vent hood has no power running to unit waiting on electrician to service. Customer will call back if needed. Job complete.
Near Corpus Christi, TX 78412
Adam
Job Details: 04/28/2020
DRYER MAYTAG MEDX655DW1 "Inspection of unit shows visible damage to heating coil. Replace thermistors and heating coil to resolve issue; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10642928 (timer) and 1 W10724237 (element)"
Near San Antonio, TX 78211
Jesus C.
Job Details: 04/28/2020
WASHER AMANA NTW4516FW3 Complaint is washer will not start cycle. Tested washer. Found F0E2 error code. Ran calibration cycle. Ran diagnostics test. No issues during testing. Found customer not using He detergent. Performed customer instruct on proper use and care procedures. Job complete.
Near , TX 78370
John L.
Job Details: 04/28/2020
WASHER WHIRLPOOL MVWX655DW1 "Inspected unit, con wash plate and hub for issues causing you did not spin or agitate . Replace plate to resolve these issues.; rqstng P&A on 1 W10396887 (hub) and 1 W10609480 (washplate) and 1 W10609549 (cap impeller) and 1 W10625252 (screw)"
Near San Antonio, TX 78245
Richard G.
Job Details: 04/28/2020
WASHER WHIRLPOOL WTW8500DC2 "Customer complaint is that the unit will not power on. Verified power at wall, power button not working. Was able to enter diagnostics and found error codes F6E2, communication error UI cannot year acu. F2E1, stuck button. Quoted customer cost of repair. Customer will look for a new unit. Collected service call fee."
Near Roanoke, VA 24015
Uriah B.
Job Details: 04/28/2020
RANGE MAYTAG MER8700DH1 Needs bake element. W10779716Policy adjust to cover parts and labor. MPY5800WPL1; ordrng 1 W10779716 (elmnt-bake)
Near Mico, TX 78056
Justin
Job Details: 04/28/2020
REFRIGERATOR KENMORE 0 "Can’t remove fridge from area due to legs being put all the way down. No room, also can’t read the serial and model number badge inside fridge. Customer will look for information, will ask landlord about fridge."
Near Troutville, VA 24175
Uriah B.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found that the icemaker was not dripping ice. Harvest went through fine. Found freezer temp too high though temp set at -2. Compressor ran and did ok, but not as cool as it should have been and ice cream which has been in there for some time was very soft. Needs compressor and evaporator. ; ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Hollins, VA 24019
Uriah B.
Job Details: 04/28/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Active hinge pin busted. Replaced both hinges. WPW10299224WPW10299227Screw stripped out as well. ; ordrng 2 WPW10031790 (screw)s, pckd up 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Near San Antonio, TX 78237
Jesus C.
Job Details: 04/28/2020
WASHER AMANA NTW4516FW1 Tested washer. Not agitating. Cam is damaged and actuator is not shifting. Also found gearcase is bad. Gave customer estimate for repairs. Will not proceed with repairs. Collected service fee. Job complete.
Near Kingsville, TX 78363
Adam
Job Details: 04/28/2020
WASHER MAYTAG MVWB835DW1 Install components ran calibration and verification cycle issue resolved