We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Helotes, TX 78023
Richard G.
Job Details: 04/16/2021
"Customer complaint is that the icemaker stopped working, followed by the freezer not cooling and the refrigerator not cooling. Customer had another service company check the unit out and stated that the compressor has gone out. Verified faulty compressor. Compressor is covered in the units 10 year warranty, but labor is not. Informed customer that he would be responsible for labor and the service call fee. Customer will get back to us on repair. Listing as estimate only.; rqstng P&A on 1 8201675 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFG231LVS1
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 04/16/2021
Replaced valve and griddle on range due right rear burner lagging after replacement tested range no issues range is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78230
Justin
Job Details: 04/16/2021
"Calling tech line, believe we have a break in the frame of the unit going to deli drawer. Or possibly a bad deli ui out of box. Calling techline, Cathy is assisting. Side adapter harness is bad and would need to be replaced. 7730534405. 374.55 quote. ; ordrng 1 W11170612 (Adapter harness) and 1 W11188796 (Closer door right)"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Cibolo, TX 78108
Chris S.
Job Details: 04/16/2021
Replaced heating element and thermostat. Tested unit everything working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near San Antonio, TX 78230
Sebastian
Job Details: 04/16/2021
Found that there was a large puddle of water at the bottom of the refrigerator section cleared out water inspected evaporator found that evaporator was in the early stages of failing again explain to customer that there are several reasons that this couldve happened either the part was bad the thermistor couldve been missed placed or possibly wasnt thought out all the way during the testing and removal of the evaporator due to it being partially frozen accidentally pulled off some of the evaporator Styrofoam this piece needs to be replaced anyway will verify if customer is having an issue at the drain in the refrigerator section evaporator; ordrng 1 W11167902 (Evap cover)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near San Antonio, TX 78216
Sebastian
Job Details: 04/16/2021
Replaced consul customer has addressed the venting issue venting is now correct customer expressed to me that the unit has been drying fine since the adjustment LCD was changed out to address the moisture buildup that had destroyed the last one unit is testing good to go
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near San Antonio, TX 78217
Sebastian
Job Details: 04/16/2021
Customers concern with the unit is that it leaks from the front and also does not lock the latch at times confirmed from diagnostics that unit is locking as it should also found that all functions are working appropriately customer might be using too much soap as in testing Im finding that their sons at the bottom of the unit express the customer that they should use no more than 3 tablespoons also left at the front of the unit as the two front feet appeared to be lower than the back feet. Filled unit with water spun unit with water attempted to replicate leak was unable to do so did however find evidence that their gear case is leaking oil slowly. Collected service fee explain to customer that if they happen to see it continuously leaking again to give us a call
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 04/16/2021
"Checked refrigerator found good frost pattern in freezer no frost pattern in refrigerator spoke to SS tech advised to order dye dryer and 3 way valve due to not actuating and refrigerator not cooling.; rqstng P&A on 1 W10874835 (valve), ordrng 1 W10143759 (drier (service))"
We serviced a
SAMSUNG RANGE
Model n/a
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/16/2021
Customer states they have extended warranty from conns. No warranty information provided. Advised customer that they would be liable for repairs. Customer will not continue repairs at this time.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78247
Sebastian
Job Details: 04/16/2021
Found that the power cord was installed onto the unit very loosely terminals and wires are all burnt up must rewire entire unit to properly address this issue verify that the heaters and safety thermostats are all testing good. Gave customer a quote for labor which is going to be a tier 3 labor charge due to the entire unit having to be rewired and being taken apart collected service fee for today verified with whirlpool that parts are the only thing covered under the authorization given scheduled customer for next open slot on my calendar for Monday on the 23rd; ordrng 1 W10640709 (Harness)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78250
Jesus C.
Job Details: 04/16/2021
Tested unit. Dye drier leaking from the factory welds. Bad dye drier. Installed new dye drier. Vacuum and recharge unit. Holding pressure. No further issues. Tested to complete. ; used 1 WPW10143759 (DRIER-HV) from stock
We serviced a
SAMSUNG WASHER
Model n/a
Near San Antonio, TX 78259
Sebastian
Job Details: 04/16/2021
Found that drain pump filter was clogged entirely cleaned out unit tested out drain found that it is now working as it should
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78006
Douglas H.
Job Details: 04/16/2021
Customer stated Audio tones not sounding. Confirmed this issue and verified the volume turned up. Still no sound. Unplugged unit and plugged back to reset unit. Sound and touch now working properly. Explained that this is a temporary fix. Ordering console to fully resolve this issue. Part oos; ordrng 1 W11297728 (console)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near San Antonio, TX 78260
Sebastian
Job Details: 04/16/2021
Found a dishwasher was leaking from the front replaced gasket and raise dishwasher. Kept call open for a few hours while unit was running at calibration mode after being in diagnostics customer expresses that they did not see any more leakage explain to customer that they need to test our unit over the next few days and if they continue to be dry it should be good if they see a leak again they will call us back out
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XSS00
Near San Antonio, TX 78248
Jim G.
Job Details: 04/16/2021
It appears the original attempted repaired the issue save for a single burner. Will replace burner and return with module just in case. ; ordrng 1 WPW10396548 (RR Burner)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354DSS5
Near Cibolo, TX 78108
Shawn W.
Job Details: 04/16/2021
I uninstalled dishwasher. Replaced float switch and the sump and motor. Tested for leaks. Ran service cycle for calibration. Spoke with our customer about care and use. U it is fully operational now. Our customer said yes to our survey.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78251
Justin
Job Details: 04/16/2021
"Replaced washplate, and gearcase. Tested to completion."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near San Antonio, TX 78251
Richard G.
Job Details: 04/16/2021
Customer complaint is that the right door pops open when the left door is closed. Found unit is not sealing properly. Will need gaskets for both doors.; ordrng 2 W10830274 (Gasket)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/16/2021
Upon arrival husband stated thought wife canceled appointment. And she wasnt home to verify. He asked to postpone appointment. I advised to give us a call if they still need service
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78015
Douglas H.
Job Details: 04/16/2021
"Customer stated unit microwave stopped heating. Found when door is open a constant clicking coming from microwave control. Light isnt open. When attempting to start unit same clicking noise happens. Appeared to be an issue with the inline fuse, attempted to replace that from stock to see if that would fix, it didnt. Finding issue to be microwave control. Ordering microwave control to resolve the issue, also ordering console due to f6e4 error. Part is psp ; ordrng 1 W11325603 (Electronic control) and 1 W11297728 (console), used 1 W10138793 (FUSE-THRML) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78245
Richard G.
Job Details: 04/16/2021
"Custcomplaint is that the icemaker is not working and the ice bin is stuck in unit. Found ice buildup in the line, but icemaker functioning properly. Removed ice buildup. Tested out icemaker and valve. Working as designed. Tested to complete. Unit is good to go."
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42FJS00
Near San Antonio, TX 78209
Jesus C.
Job Details: 04/16/2021
Installed new dye drier. Vacuum and recharge unit. Good pressure on high and low. Unit is working properly. Collected payment for repairs. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW1
Near San Antonio, TX 78239
Shawn W.
Job Details: 04/16/2021
Our customer is having problems with the check lint screen continuing to blink and the dry level is unable to change. Received old error codes F4E3 F4E4. Our customer recently had her dryer vent professionally cleaned. There is no air flow problem currently. The check lint light is working as designed. I showed our customer how it works. The dry level buttons are working. I explained solutions for times when the touch sensitive screen is not reacting due to different environmental conditions like humidity. Ran diagnostics cycle and the unit is functioning well. The unit was not level. I fixed this for our customer. Secured the dryer vent with zip tie WPW10339879. Unit is now fully operational.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KECD807XSS00
Near San Antonio, TX 78259
Jim G.
Job Details: 04/16/2021
Replaced trim piece damaged. Please charge to 02.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/16/2021
Last trip found faulty vent assembly. Replaced vent assembly to resolve the issue unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78217
Chris S.
Job Details: 04/16/2021
Replaced control board. Calibrated and tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/16/2021
Last tech found dented doors. Replaced both but new freezer door came in damaged as well. Reordering freezer door. Advised of 8-12 weeks to get doors ; ordrng 1 LW10672966 (Freezer door)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/16/2021
Unit showing f2e0 keypad disconnected. Removed console to check the connections on ui. When reinstalling managed to make unit functional. This is a temporary fix. Will need console to fully repair unit. Ordering console to resolve the issue. Part oos ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near San Antonio, TX 78253
Richard G.
Job Details: 04/16/2021
"Customer complaint is that the unit works fins in normal cycles, but during heavy duty or bulky cycles the unit will barely fill the tub and will be extremely off balanced. Checked suspension on unit, all good. Will order control and pressure switch hose to resolve issue.; ordrng 1 W11419171 (Control) and 1 WP353244 (Pressure switch hose)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Boerne, TX 78006
Douglas H.
Job Details: 04/16/2021
Customer stated unit not cleaning properly. Ran diagnostics testing check unit. Finding issue to be spray arms are clogged up. Order upper and lower spray arms to resolve the issue. Part oos; ordrng 1 WPW10319027 (spray arm) and 1 W10448616 (arm-spray)
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW9630DDS
Near Boerne, TX 78006
Douglas H.
Job Details: 04/16/2021
"Customer having issue with control showing error and having to restart. Unit shows error 4d21 which indicates a control issue. 624.19 p&l plus tax 680.40 total sc, p&l plus tax. Customer wants to proceed with repair. Ordering control, part oos. Collected second appliance rate sc. ; ordrng 1 WPW10169131 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 04/16/2021
Replaced agitator checked unit for any where we could snag or stair unit feels smooth Express the customer that I need to try to avoid wrapping clothes around the agitator by bundling them first customer to test unit
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near San Antonio, TX 78254
Justin
Job Details: 04/16/2021
"Replaced front door panel for range, unit good to go."
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near San Antonio, TX 78253
Richard G.
Job Details: 04/16/2021
Replaced idler pulley. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78239
Jim G.
Job Details: 04/16/2021
Replaced door strike. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78247
Chris S.
Job Details: 04/16/2021
Replaced motor sump tested unit everything working properly. Collected SC and P&L 474.47
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 04/16/2021
"Checked washer found error code F2E1 stuck key, also heard grinding from gearcase. Ordering control board and gearcase to resolve issues.; rqstng P&A on 1 W10634026 (Control board) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam assembly)"
We serviced a
IKEA MICROWAVE OVEN
Model IMH172FS1
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/16/2021
"I followed the two different instructions provided with the kit for the re-engineered interlock kit. They are counter to each other and poorly developed. I did what I thought was the correct way to connect the new kit. I called Whirlpool Tech Line to confirm that it is connected correctly. I spoke with Bruce. Although it was a struggle to communicate with him it was determined to be connected correctly. I reassembled unit and the test failed indicating door. I called Tech Line again and spoke with Bruce again. He again was not to helpful and was hard to communicate with. His instructions to remove one of the switches which should not have been necessary, led to me breaking one of the plastic retainer clips. I tried to call Tech Line with hopes of getting a different Tech with no success. I reached out to NR and he advised to order the needed part and we would arrange for DH, Senior Tech to come out with me on Tuesday. I called our customer to set the date.; ordrng 1 W11244494 (Interlock Kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/16/2021
I texted our customer ahead of time as requested. I arrived at our customers home and he asked me to sit down. He clearly explained to me that they have had a problem with ice for 6 months and that he does not want a repair. He wants a replacement. He explained this to me about 3 times while using from my estimation 9 of two different 4 letter words. I told him 3 times that I understood and would see what I could do. I called Whirlpool Partner Team and spoke with Adrian and read him these notes from my experience and requested that this customer be placed on our do not service list. Documented. SR# 7730486443. Call with Trade Partners on 3CX.
We serviced a
ROPER DRYER
Model RED4516FW0
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 04/16/2021
"Called customer, customer stated they no longer need service. Customer tried canceling but did not go through. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near San Antonio, TX 78238
Sebastian
Job Details: 04/16/2021
7730529092 customers concern is that when she wipes the cooktop particularly around the front that it causes the consul to act erratic also have complaints about cleaning the cooktop builder customer had concerns about oven temperature as well. Used thermocouple probe to test oven found that oven is accurate conventional oven also testing good explain to customer that they use the same sensors and essentially the same heaters call tech line on Consol issue tech line expressed to me that this problem can occur From the customer cleaning the product rigorously causing static electricity to effect lcd. Customer to call in to whirlpool warrantee to express that they are unsatisfied with the use of this product
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near San Antonio, TX 78202
Jim G.
Job Details: 04/16/2021
Replaced faulty valve. Issue resolved. U tied tested properly thereafter.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XSS00
Near San Antonio, TX 78209
Jim G.
Job Details: 04/16/2021
Replaced user interface. Issue resolved. Unit tested properly thereafter.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ4
Near San Antonio, TX 78254
Justin
Job Details: 04/16/2021
Microwave panel has been replaced. Unit good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78254
Justin
Job Details: 04/16/2021
"Unit was not dispensing correctly, found ice bin and metal coupling piece underneath not aligned correctly. Fixed and tested to complete."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/16/2021
I set up to change out the door. As I was removing the plastic to inspect it I found a dent on the bottom edge of the new door. This will need to be replaced with a good new door. Part ordered and the current one sent back to parts department as damaged. Pictures included.; rqstng P&A on 1 LW10728959 (Freezer Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/16/2021
I called Rich at Whirlpool Tech Line for guidance on best practices for applying the pad on the door switch. SR# 7730448921. Also call3d DH for his technique. I applied their guidance. The switch is now making contact and the water and ice are now dispensing as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/16/2021
Our customer is having problems with the unit just filling up with water then doing nothing. It will not run and it will not drain. In diagnostics received error code F21 Long Drain. I removed bottom panel to check drain hose for obstructions. I drained the water with my wet vacuum while removing the filter. The filter and drain were clean. The resistance of the drain pump is 17.1 ohms. It should be approximately 12.3 ohms. The drain pump needs to be replaced. I advise our customer to not use the Lexi Shine cleaning product and to switch to Affresh. Remaining balance upon completion of repair. Part ordered.; ordrng 1 280187 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Converse, TX 78109
Chris S.
Job Details: 04/16/2021
Customer stated that refrigerator is not cooling at all. Tried to put it in diagnostic mode and couldnt ordering control board and start device.; ordrng 1 W11353813 (Control board) and 1 W11092533 (start-dev)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near Converse, TX 78109
Chris S.
Job Details: 04/16/2021
Customer stated that oven working. Found issue to be faulty console board. Ordering console board ; ordrng 1 W11296171 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near San Antonio, TX 78213
Sebastian
Job Details: 04/16/2021
Found that the icemaker is the culprit of the issue confirm this with tech line by jumping the optics after verifying optics were good and testing icemaker I have 120 V Fed to the icemaker and show the jumper being hot when Im jumping icemaker but icemaker is not moving icemaker is mechanically failing gave customer a quote for the icemaker repair which was a little bit too high for the customers interest explain to customer that if they change their mind they can call us back and we will order icemaker assembly and charge labor fee to come back collected service fee
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDTSR/AA
Near Boerne, TX 78015
Douglas H.
Job Details: 04/16/2021
"Called samsung tech support. Spoke with Issac. Over cooling in fridge compartment. Explained the situation. Stated to replace Evap cover for this issue. Ordering Evap cover to resolve the issue per tech support. Part was replaced less than a year ago, part under part warranty. Sc&labor under 90 day warranty 72C; ordrng 1 DA97-12608A (Evap cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Boerne, TX 78015
Douglas H.
Job Details: 04/16/2021
"Customer stated that unit bangs around all the time, checked errors. F0E5 off balance load, f7e7 drum not reaching target speed, f2e1 stuck key, f0e2 over suds. Cleared errors and calibrated unit. Ran auto testing to check unit. Unit is performing as designed. Educated customer on proper soap usage and loading properly. If issue persists please order W11419054 electronic control"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78239
Shawn W.
Job Details: 04/15/2021
"Our customer was having problems with the unit taking time to dry 2 sheets and she was concerned about other cycles as well. I ran diagnostics and found no error, ran service cycle and all loads functioned as designed. Used Zip tie WPW10339879 to secure dryer venting to fix. Our customers maintenance is having the dryer vent cleaned out. Heating element is working as designed. Unit is fully functional now; used 1 WPW10339879 (Zip tie) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Boerne, TX 78015
Douglas H.
Job Details: 04/15/2021
Last tech found busted ice maker fill tube. Confirmed diagnosis. Replaced fill tube to resolve the leaking issue. Then removed all ice from the leak as it was blocking one of the return air vents. Unit now testing good with no leaks. No further issues at this point. Advised customer may have some residual water that didnt come all the way out.
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near San Antonio, TX 78224
Jesus C.
Job Details: 04/15/2021
Tested unit. Found unit not shifting between spin and agitate. Found actuator disconnected from cam assembly. Reattached cam to actuator. Unit is working properly. Tested to complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near San Antonio, TX 78249
Douglas H.
Job Details: 04/15/2021
"Last trip found Evap iced up. Replaced all parts per service pointer and previous conversations with techline to resolve this issue, electronic control, ui, Evap harness, damper, installed clamps and wire ties and replaced Evap cover. Unit testing good now. No further issues at this point. Advised customer of 24-48 hr cool down period."
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS1
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/15/2021
"Our customers ice maker was working fine after our previous Technician was here for a few weeks then it started making to much ice. Then it stopped making ice. I tried to start the unit and although it would light up it would not start the process. Water is on and the outlet has 120 VAC. I found that our customer has been using a non approved water filter. She explained that it was rely hard to get into the unit. These clones damage the water filter housing. I tried to remove it but it was going to break further. This housing is damaged and needs to be replaced. Breaking this out will also cause damage to the water filter cover and our customer will also need an official Whirlpool EveryDrop F2WC9I1 water filter. According to Technical Service Pointer W10863377 February 2016. No Ice / Water Spray this unit has the disconnected recirculation tube and will need to be replaced with re-engineered injected recirculation tube. As well, according to Technical Service Pointer W10901804 August 2016 Jenn-Air, KitchenAid, & Whirlpool 50# Ice Makers Ice Maker Does Not Fill With Water, this unit has the problematic valve with a short could and will need the re-engineered water valve with the long coil design. I will reschedule the grid cutter and the thermistor but these are more then likely not needed. I was directed to not charge a service fee by the company. No Service Fee Charged. I called our customer back with the explanation and quote. Service Matters was not attainable in the home due to the server being down or bad signal. I informed our customer to call the office if they would like to move forward. I have set the appointment for the earliest available time based on the information on parts location around the country. ; ordrng 1 W11266112 (Water filter housing) and 1 W10475416 (Water filter cover) and 1 F2WC9I1 (Water Filter) and 1 W10881366 (Valve) and 1 W10863947 (Tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78210
Jesus C.
Job Details: 04/15/2021
Complaint is some food in fresh food section will freeze. Only food in back and top half freezing. Frost buildup on top left of freezer door. Gasket making good seal. Will need to replace freezer door. ; ordrng 1 W11037733 (Door)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC0
Near Helotes, TX 78023
Justin
Job Details: 04/15/2021
Found transferring bolts still in unit. Unit is good to go. Removed bolts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78215
Jesus C.
Job Details: 04/15/2021
Tested unit. No airflow. Found bad evap fan. Replaced fan. No further issues. Tested to complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/15/2021
I uninstalled the in cabinet oven. Removed the panels and replaced the appliance control board. I tested the unit and the F6E4 error code did not return. However the F8E0 error code did return at about 115 degrees F. I ran through the test procedures from the service manual and the voltage at the P5 and P4. One tors for VAC and VDC respectively were fine except the VDC was at 9 rather then 5. I hacked the integrity of the wiring and found that the wire for the fan was not fully set. I removed and reset. Preheated the oven to 350 degrees F. The blower operated as designed on low and the unit reached temperature with no return error codes. I went back into diagnostics and no errors returned. I reassembled the unit then reinstalled the oven back into the cabinetry. This unit is now fully functional.
We serviced a
WHIRLPOOL VENT HOOD
Model WVW7336JS0
Near San Antonio, TX 78254
Justin
Job Details: 04/15/2021
"Replaced bad motor fan, unit good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/15/2021
On call ahead asked customer if I could order part needed and reschedule it. Customer agreed. Ordering compressor and Evap again to resolve the issue. ; ordrng 1 W11126760 (compressor) and 1 W10836706 (evaporator)
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ2
Near San Antonio, TX 78230
Sebastian
Job Details: 04/15/2021
Replaced hose found that unit still has a leak at the air diffuser must order part will collect full total on return ; ordrng 1 WP356363 (Siphon break)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HBS00
Near Boerne, TX 78006
Douglas H.
Job Details: 04/15/2021
Customer stated unit stopped making ice and was making awful noise. Found both to be caused by water not being supplied. Customer stated RO system broke and that supplies unit. Explained that is the ultimate cause of the issues. Ran diagnostics testing to check the rest of the unit. Found the water level sensor not functioning as well. Ordering recirc pump for water level sensor issue and in case lack of water caused pump to burn out. Scheduled for customer availability to allow plumber come out to repair RO system; ordrng 1 W11325175 (Recirc pump)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78216
Sebastian
Job Details: 04/15/2021
Replace water valve calibrated unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near San Antonio, TX 78209
Sebastian
Job Details: 04/15/2021
Unit is missing the shoot changed out separator as per last technician and as advised by tech line let customer tested unit found that ice was still shooting everywhere further inspection with tech line I concluded that this unit is actually missing a part the shoot which diverts the ice into the cup ordering part scheduling customer for first available day open Friday the 23rd; ordrng 1 WPW10435760 (Guide)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near San Antonio, TX 78217
Sebastian
Job Details: 04/15/2021
Tested unit before putting on parts found that there was no error codes since the customer has used it customer has been able to use unit just fine determined that the clicking noise I was hearing was a unit actually hitting the corner of the wall all functions are working appropriately closing alcohol returning parts customer has further issues they will give us a call
We serviced a
MAYTAG DRYER
Model MEDB765FW
Near Converse, TX 78109
Chris S.
Job Details: 04/15/2021
Customer stated that washer was giving them error LF. Found that issue was that company before us didnt erase error. Ran water valve test everything working good and also ran normal cycle and valve working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near San Antonio, TX 78239
Sebastian
Job Details: 04/15/2021
Replaced the control panel tested unit good to go
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 04/15/2021
Replaced drain pump issue resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Converse, TX 78109
Chris S.
Job Details: 04/15/2021
Customer stated that there was leaking from float. Found issue to be build up under floater. Cleared build up. Tested unit everything working properly. Collected SC.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Converse, TX 78109
Chris S.
Job Details: 04/15/2021
"Customer stated that dryer still squeaking. Found issue to be pully. ordering pully and blower wheel.; ordrng 1 279640 (pulley,idler) and 1 WPW10349492 (wheel)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/15/2021
Our customer is having the same problem. The shifter became dislodged from the splutch. I reset it. Ran manual test for agitate and spin. It will work temporarily. According to Technical Service Pointer W11531483 Rev A Top Load Washers Will Not Agitate. There is a new re-engineered actuater that needs to be replaced W10815026. Part ordered.; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78247
Sebastian
Job Details: 04/15/2021
Placed valve and control unit tested good found that customer is having a water softener issue as there was resin in the water valves
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS00
Near San Antonio, TX 78260
Sebastian
Job Details: 04/15/2021
Found that unit is leaking from the water valve cannot confirm whether its the tube or the valve itself doesnt appear to be repairable ordering parts parts team to reach out when all parts are available; ordrng 1 W10897719 (Valve) and 1 W11257051 (Tube)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78231
Sebastian
Job Details: 04/15/2021
Replaced a valve in the back and tested icemaker icemaker was not responding at first was able to get icemaker to jump and fill unit good to go
We serviced a
KITCHEN AID DISHWASHER
Model KDPE234GPS0
Near Bulverde, TX 78163
Jim G.
Job Details: 04/15/2021
Replaced only hinges. The door was not the right part and turned out unnecessary. Collected payment.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near San Antonio, TX 78257
Justin
Job Details: 04/15/2021
"Tech did not order inner glass, need that part before door can be put together. ; ordrng 1 WPW10620754 (Inner glass)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS4
Near San Antonio, TX 78252
Richard G.
Job Details: 04/15/2021
Customer complaint is that the unit is not powering on. Good voltage from wall. Replaced filter board. Unit still not powering on. Will need control panel and control.; ordrng 1 W10892389 (Control board) and 1 W11175576 (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Castroville, TX 78009
Richard G.
Job Details: 04/15/2021
Customer complaint is that the unit is freezing up again and not cooling. Evaporator was not frozen when I arrived. Entered diagnostics and tested components. Service test 39 found rc evaporator thermistor open. Will need evap motor with harness and thermistors.; ordrng 1 W11033168 (Evap motor with thermistors and harness)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML55011HS4
Near San Antonio, TX 78249
Sebastian
Job Details: 04/15/2021
Replaced parts as per last technician had to re-terminate wiring due to new switches being bigger confirmed correct switch number and switch tape before doing so reinstalled unit good to go
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS0
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2021
Both the reservoir and the drain pump were needed. Ive replaced both. Issue appears to be fully resolved. I charged parts at cost as I believe I may have been partially at fault when extracting.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2021
Upsom further examination I was able to determine that the condenser fan is at fault. No issue with pump. ; ordrng 1 W11123104 (Condenser Fan)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 04/15/2021
Our customer is experiencing a resonating sound from the dryer. I started the dryer on timed dry and only heard normal operation sounds. Our customer explained to me that this was the sound. I explained to her that this sound is normal and that unfortunately I cannot change design. She obviously is not pleased but was understanding that I cannot fix a loud design. This unit is sparsely insulated in the panels compared to older Maytags. This unit is fully operational. Bill as customer instruct. Job complete.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78253
Richard G.
Job Details: 04/15/2021
Replaced knob and valve. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78255
Justin
Job Details: 04/15/2021
"F4E3 stored in unit, found control sending signal but wash motor not engaging. Would need replacement, quoted customer repair cost. She would like to replace unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/15/2021
Tested unit. Noise coming from air baffle. Will need to be replaced. Part already on order. Will need to reschedule once part arrives. ; saved tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78216
Shawn W.
Job Details: 04/15/2021
Temperatures are good in the FC but at 54 F in RC. The evaporator is iced up considerably. Picture included. I defrosted evaporator. I replaced the fan scroll and RC thermistor. Unit fully operational now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78244
Chris S.
Job Details: 04/15/2021
Replaced panel everything working as designed.; schdld next appmnt for 4/22 THU !
We serviced a
WHIRLPOOL RANGE
Model n/a
Near San Antonio, TX 78233
Shawn W.
Job Details: 04/15/2021
"Our customer had requested service through residential extended warranty service. However, this customers product is a 7 year old GE. This dispatch was sent as a AIG. I called DH and was informed we cannot work on it. I referred our customer back to their extended warranty company."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78249
Sebastian
Job Details: 04/15/2021
"Customers concern with the unit is that it is not drying the clothes found that the unit is heating cycling at 160 It has good airflow customer has recently had vent work cleaned out can verify airflow to outside vent pull the inner duct work out of the back of the unit to verify no cloggage there can verify there is no cloggage anywhere from the unit to the wall and possibly through the outside of the house as well seems to be clear customer has official whirlpool cardboard test that is supposed to test airflow technically the unit is failing this test but when I hold the lid switch down and do the same test with a napkin I appear to have airflow to a good degree place napkin on the test bracket and tested with napkin unit pass the test this way customer expresses that they did not have this type of heat and that they were also having timer issues before hand timer may have been the issue all along at the moment timer is working it might be an intermittent issue ordering parts, part team to reach out when available.; ordrng 1 WPW10185982 (Timer)"
We serviced a
MAYTAG DRYER
Model MED6630HC1
Near San Antonio, TX 78240
Jesus C.
Job Details: 04/15/2021
MVYH900FPL1. Tested dryer. Excessive vibration. Found bad rollers. Replaced rollers. Noise is gone. No further issues. Tested to complete. ; used 1 4392067 (REPAIR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/15/2021
Customer stated unit making banging noise during spin cycle. Found issue to be leveled too high in the front of the unit so tub was leaning towards the rear of unit. Adjusted level to proper level position to allow best performance of the unit. Also educated customer on proper loading of unit to prevent this from happening. Unit is functioning as designed. No further issues at this point
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2021
It appears the icemaker sent is not the correct one. It was missing the harness which is needed. Please contact customer once part arrives mm; ordrng 1 W10886931 (Icemaker Assembly)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2021
There were no issues with the water inlet valves. The GFI outlet was flipped. I reset the breaker. The drain pump started immediately and ran for a few minutes. I then ran all service tests without issue.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HZ1
Near Kerrville, TX 78028
Douglas H.
Job Details: 04/15/2021
"Customer stated unit over heats and doesnt cook all the way through. Also front door panel coming apart. Checked errors none found. Tested unit, was slightly too hot. Educated customer on whirlpools recommendation of allowing 10 extra minutes once preheat is done. Calibrated unit. Ordering control just in case what was done doesnt fix it. As for door issue. Stainless steel portion of door is separating from glass caused the sharp sheet metal to become exposed, this is a safety issue. Ordering glass door and control to resolve all issues. ; rqstng P&A on 1 W11249559 (glass-door) and 1 W11256088 (cntrl-elec)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE00
Near Fair Oaks Ranch, TX 78015
Justin
Job Details: 04/15/2021
"Spoke with customer and we decided to reschedule until light comes in, will contact techline during visit. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near San Antonio, TX 78239
Shawn W.
Job Details: 04/15/2021
This unit is leaking the most oil I have ever noticed on a gear case. It will need the new gear case as well as a splutch kit and a actuater. Parts ordered. Unit will be replaced for the resident. Unit will be located in maintenance shop upon return visit. ; ordrng 1 W10721967 (Splutch kit) and 1 W11481722 (Actuater)