We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near Bandera, TX 78003
Douglas H.
Job Details: 09/13/2021
Previous trip found massive leak in the evaporator. Replaced both the compressor and evaporator to resolve issue. Held vacuum, held charge, unit is functioning as properly. Advised customer there is a 24hr Ive production to fill the ice bin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near San Antonio, TX 78220
Chris S.
Job Details: 09/13/2021
Replaced valve tested unit everything working properly.
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near San Antonio, TX 78263
Chris S.
Job Details: 09/13/2021
Customer stated the dryer wasnt heating up all the time works when it wants to. Found it should be fuse thermostats ordering parts.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near China Grove, TX 78263
Chris S.
Job Details: 09/13/2021
Replaced control board tested unit everything working properly properly. Yes to survey.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DS00
Near La Vernia, TX 78121
Chris S.
Job Details: 09/13/2021
Replaced console board. Tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Schertz, TX 78154
Chris S.
Job Details: 09/13/2021
Replace control board first see if that fix issue after replacing control board tester unit everything working properly got no error codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Chris S.
Job Details: 09/13/2021
Replaced Capacitor and start device. Everything working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near San Antonio, TX 78253
Colton B.
Job Details: 09/13/2021
Issue was freezer drawer was stuck. Got it open, found ice at bottom of freezer. Defrosted ice and cleared blockage in the drain tube. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB02
Near San Antonio, TX 78253
Colton B.
Job Details: 09/13/2021
Issue is door popping while opening. Ordering new door and hinges to resolve issue. Will call customer when parts come in.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ0
Near San Antonio, TX 78245
Colton B.
Job Details: 09/13/2021
Issue is a no heat microwave. Last tech replaced everything but the transformer. Ordering the transformer and rescheduling everything else. Pushing customer through on Friday.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78251
Colton B.
Job Details: 09/13/2021
Issue is that unit is not starting cycle. Finding issue to be a faulty cold valve. Valve not letting water in and has OL reading. Ordering a new valve and returning. Customer would like sooner appointment if one opens up.
We serviced a
KITCHEN AID RANGE
Model KFED500ESS02
Near San Antonio, TX 78250
Colton B.
Job Details: 09/13/2021
Issue was a big flash and black smoke while using the top oven. Incoming voltage was good. Checked wires in back and on cooktop, all looked good. Turned on burners and top oven, did not observe a flash or smoke. When flash occurred it did not flip the breaker.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGK00
Near San Antonio, TX 78240
Colton B.
Job Details: 09/13/2021
Issue is freezing in ice bin and water dripping down. Ordering new door to resolve issue, previous tech already replaced a lot. Will call customer when part comes in.
We serviced a
MAYTAG DRYER
Model MEDB835DW2
Near San Antonio, TX 78249
Colton B.
Job Details: 09/13/2021
Issue was a noisy dryer. Replaced rollers and pulley with dryer repair kit. Unit now quiet
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KCES556HBL00
Near Schertz, TX 78154
Zachary
Job Details: 09/09/2021
Was getting voltage when testing going to element with old and new. Called WP tech line and spoke to Cathy SR# 7731708686. Ran through a series of ohm and voltage testing to find that received a defective infinite switch. Rescheduling element and ordering 2 more switches to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/09/2021
Installed new evaporator. Recharged unit. Good frost pattern on evaporator. No further issues during testing. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Comfort, TX 78013
Douglas H.
Job Details: 09/09/2021
Last tech found issue to be faulty motor. Removed old motor to install new motor. Ran diagnostics testing to make sure unit was functioning properly, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Converse, TX 78109
Zachary
Job Details: 09/09/2021
Confirmed that cooktop on order already will resolve issue. Have pictures of cooktop cracked, only guess is it mustve had a hairline crack near on edge somewhere from transit or installation and normal use caused it to spread and present itself recently. Doesnt appear like any foul play to cause issue. Rescheduled as follows to replace cooktop.; schdld next appmnt for 9/30 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78239
Chris S.
Job Details: 09/09/2021
Replaced motor and capacitor. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78247
Zachary
Job Details: 09/09/2021
Unit was 1 day out of warranty and not dispatched under WP warranty. Called trade partners and talked to Carey, she said on their end it shows called in on the 24th and with receipt we are good to work on under warranty. She also notated she approved just in case there might be any issues. Checked refrigerator found condensation build up on top left of freezer door. Gasket is in perfect condition and sealing well. Issue seems to be small gap in liner causing issue. Sounds that customer was concerned about were normal, also wondered why stuff would freeze by diffuser. Explained this is normal as well. Using sealant to seal liner and resolve issue with condensation. Refrigerator is now working as designed.; used 1 WP482338 (Sealant) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near San Antonio, TX 78248
Shawn W.
Job Details: 09/09/2021
I called our customer and informed them that there is nothing that I can do that I know of that would eliminate the frosting outside of what I have already done. I also reminded him that I was hesitant to even engage in this repair from the beginning because small amounts of frosting can happen due to environmental conditions including a blocking by packaging. Both times I have been out that I can recall, the food items have been removed from the unit preventing me from identifying this as a cause. Obviously our customer was trying to make things easier for me. The frosting has been minimal on each visit and the temperatures have not been affected. Our customer stated that the frost has now turned to solid ice at the front right of the freezer cabinet. This would still be indicative of an air gap in the seal but I have found no gaps on each visit. I was unable to get in touch with a Senior Tech from Whirlpool because they closed at 7:00pm. I was able to counsel with DH at ACT and he stated that all we could possibly do more would be to apply silicone to the manufactured gap on the cabinet. I will have NR add this job to my job list for tomorrow as a reminder to contact Whirlpool Tech Line for suggestions. I will then call our customer back with a plan of action. I will also request that they leave the unit with food in it so I can observed environmental conditions that could be causing the frost and ice. I will seek guidance from DH or Whirlpool if they approve of the best silicone to use.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Floresville, TX 78114
Chris S.
Job Details: 09/09/2021
Replace the UI board and control board tester unit everything working properly.
We serviced a
LG REFRIGERATOR
Model n/a
Near Bulverde, TX 78163
Jim G.
Job Details: 09/09/2021
Verified a damaged ice room door. Ordering door.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78247
Zachary
Job Details: 09/09/2021
Checked washer, found faulty actuator popped off splutch. Replaced with non faulty actuator. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Floresville, TX 78114
Chris S.
Job Details: 09/09/2021
Customer stated that washer wasnt agitating. Found issue to be faulty actuator. Replaced actuator tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/09/2021
Tested unit. Actuator disconnected from cam assembly. Replaced actuator. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Comfort, TX 78013
Douglas H.
Job Details: 09/09/2021
Last tech found faulty control and faulty actuator. Upon inspection we found those to be the issue. Removed the old parts and installed the new ones. Re-calibrated the unit. No further issues at this point
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/09/2021
gate code #2014Installed new DSI and harness. Tested unit. Still not igniting properly. Removed all tuning going to broil. Found broil orifice clogged with insulation. Cleared blockage. Tested unit. Broil now igniting. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/09/2021
Replaced faulty icemaker. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Floresville, TX 78114
Chris S.
Job Details: 09/09/2021
Customer stated that washer drain pump kept running so they unplugged it. Found issue to be washer needs to reset itself tested unit after washing reset checked for air codes everything working properly.
We serviced a
LG REFRIGERATOR
Model LMXC23796D
Near Comfort, TX 78013
Douglas H.
Job Details: 09/09/2021
Upon arrival customer stated the freezer was making a knocking noise. After inspection found that the defrost heater assembly was faulty causing ice to form. Ordered the defrost heater assembly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/09/2021
I replaced the drain pump and tested unit. It is now fully functional.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Zachary
Job Details: 09/09/2021
Checked washer, found faulty actuator popped off splutch. Replaced with non faulty actuator. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed. Also, noticed since this residential washer is being used in a high school cafeteria. They are using commercial grade non HE (High efficiency) detergent. Told staff unit is not designed for this soap but if used only put a splash. Recommended using HE detergent per WP instead though. Washer can definitely accommodate the needs of the staff even though it is not a commercial washer.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model W5CE3024XB00
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/09/2021
I uninstalled the unit from the cabinet. Disassembled top removed infinite switch covers. I tested the resistance on the front right burner. It is within specifications at 2500 watts. I tested the infinite switch and it is out of specifications and not functioning as designed. I changed out the switch. Reassembled and tested. This unit is now functioning as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/09/2021
Our customer is having problems with the unit not draining all the time. In diagnostics I retrieved error code F0E1 Load in drum during Clean Washer cycle. and F8 E1 valve Failure and F5 E3 unlock failure. I ran load and test cycle. During test 4 four for drain I found that the drain hose was at way more then 4 1/4 inches into the stand pipe. It was at out 2 and a half feet in. I corrected this and used a zip tie WPW10339879 to secure. I ran test mode 04 for drain and the unit is now draining as designed and not backing up into the washer from the siphon effect of the improper Lowes install. I ran quick service cycle for all loads then checked for errors. No errors found. Unit is now fully functional.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Bulverde, TX 78163
Jim G.
Job Details: 09/09/2021
Dryer vent test kit revealed obstruction. I verified no internal issues with the machine.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Bulverde, TX 78163
Jim G.
Job Details: 09/09/2021
Installed part but I am scheduling follow up as precaution because I suspect there might be another intermittent issue. ; schdld next appmnt for 9/21 TUE !
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS02
Near Floresville, TX 78114
Chris S.
Job Details: 09/09/2021
Replace the whiteboard and control board still having the same issue. Found issue to be door switch not showing the doors close so nothing works. Ordering door switch to fix issue part is out of stock.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGD500GSS00
Near San Antonio, TX 78240
Sebastian
Job Details: 09/09/2021
5250# Customers concern with the unit is that it will begin to spark even after they have the flamelet ordering harness to resolve issue was not able to actually reproduce but it is a common issue
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near San Antonio, TX 78234
Sebastian
Job Details: 09/09/2021
Complaint is that dryer plug is loose there is no plug on the dryer at the moment Im assuming they are talking about the terminal block terminal block is in good condition screws are all present and the connections are completely flat and ready to go problem most likely due to install issue as the seller does not provide installation options. No plug available for testing
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Floresville, TX 78114
Chris S.
Job Details: 09/09/2021
Upon arrival customer said they cannot make appointment and need to reschedule. Customer also asked please have a.m. appointment due to having to go to work at 12.; schdld next appmnt for 9/23 THU AM
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Floresville, TX 78114
Chris S.
Job Details: 09/09/2021
Customer stated that dishwasher wasnt cleaning dishes found issue to be faulty motor sump. Replaced motor sump
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Stockdale, TX 78160
Chris S.
Job Details: 09/09/2021
Went to replace motor some found more issues with dishwasher heating element was not sealed right and was also causing leakage and front panel head dent causing door not to close correctly ordering heating element and front panel.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/09/2021
Installed new UI. No further issues during testing. Job complete.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 09/09/2021
Upon arrival the customer stated that the middle burner was making a popping noise. After troubleshooting the issue per service pointer found that the burner head screw I was too tight causing a faulty burner. Ordered the parts needed and rescheduled.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78233
Jesus C.
Job Details: 09/09/2021
Tested unit. Unit reaching temp. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78249
Jim G.
Job Details: 09/09/2021
determined through resistance checks that the fresh food thermistor was out of range measuring 6K Ohms which would indicate to the control that the fresh food compartment temperature is higher than it actually is. He recommended replacing both thermistors as a precaution. I determined a bad connection at the spliced connection which I was corrected and I suspect that will correct this but again as a precaution given the customers poor experience I will still return with thermistor kits and replace them and follow up on the progress.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Boerne, TX 78015
Douglas H.
Job Details: 09/09/2021
Last trip found the actuator in the unit was faulty. Upon return and after inspection removed the faulty actuator and installed new part. Ran diagnostics after to ensure the unit is working properly. Customer signed off completed repair
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78254
Douglas H.
Job Details: 09/09/2021
Last trip found to be a faulty ice maker, ice door, and right door needed grease on the hinges. Removed the old ice maker and ice door to replace with new parts. Re-greased hinges. No further issues at the point. Customer inspected unit after to ensure everything was good and signed off on repair.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 09/09/2021
Upon arrival diagnosed the unit to confirm the sealed system issue. Customer had the compressor part in hand but not the 3 way valve. 3 way valve is needed to complete the repair. Ordering valve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78410
John L.
Job Details: 09/09/2021
Installed evaporator compressor, vacuum lines. Unit holding vacuum. Charged unit with 5.5 ounces of refrigerant, unit held charge. Ran test 4 , All components functioning through test 4 . Pressure is normalized and are within range issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Corpus Christi, TX 78402
Michael
Job Details: 09/09/2021
The appliance stopped cooling in both compartments. Went into diagnostics and tested the evaporator fan and compressor both working normal? Removed items from the FC and found frost built up on the evaporator cover. Used a steamer to remove cover, defrosted the evaporator and found the thermistor was in the wrong location, put it in the correct location and and zip tied it. This should resolved the issue and the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Corpus Christi, TX 78408
Michael
Job Details: 09/09/2021
The appliance stopped cooling in both compartments. Went into diagnostics and tested the evaporator fan and completed, both are working normal. Removed items from the shelfs in the FC, found the evaporator cover had frost built up on it, removed the shelves and defrosted the cover and removed it. Defrosted the evaporator and found the thermistor was in the wrong loc, put it at the correct location and zip tied it, put appliance back together, the appliance is working normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Michael
Job Details: 09/09/2021
Installed an actuator from TS, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal ; used 1 W10913953 (Actuator) from stock
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Corpus Christi, TX 78415
Jim
Job Details: 09/09/2021
RAC states that when dryer was picked up, cord was on it. Cord broke off on one leg. Order new terminal block . Advise customer when parts arrive and reschedule.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Corpus Christi, TX 78414
Jim
Job Details: 09/09/2021
Called to confirm appointment. DR Horton had no paperwork on job, said to skip it. Called Nik to confirm, and Nik said to check by in case numbers got mixed up somewhere. Customer had no knowledge of dent, so we checked for one, but none found. No parts used, no faults found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Corpus Christi, TX 78418
John L.
Job Details: 09/09/2021
Installed components, all components working. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5100HCO
Near Corpus Christi, TX 78411
Michael
Job Details: 09/09/2021
The appliance wont power on per customer. I checked all the connections and fuses, included, voltage, all is good. I realized I had replaced both controls at the same time, there is a certain sequence to follow to transfer the appliance information which I didnt do and at the time I wasnt able to get to the wall outlet. I called and spoke with Austin and asked what we could do SR 7731707001. He said if we still had the console or the control we could use one of those to transfer the information, otherwise it would be non repairable. I was not able to get ahold of the warehouse, at this point I will have to show as non repairable, advised the customer and completed the job.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78404
Michael
Job Details: 09/09/2021
I spoke with the customer and she said that they still havent fixed the cold water issue in the back, she didnt want me to go to the back with the dogs and her husband wasnt home. She said they switched the hoses and the appliance is working for them at this time, advised her that they need to get the cold water issue resolved and put the hoses in the right place in order for the appliance to work as designed, otherwise calls us back if the issue continues after correcting the water issue, left company magnet
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Falfurrias, TX 78355
Adam
Job Details: 09/09/2021
Install display tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Falfurrias, TX 78355
Adam
Job Details: 09/09/2021
Customer states unit will not spin or agitate. Inspection of unit shows error code for locked rotor. Further investigation shows your case has leaked oil into rotor stater and clutch and unit will only bounce back-and-forth. Will need to order gear case clutch stater rotor and agitator to resolve issue. Job will require authorization; rqstng P&A on 1 W10625252 (screw) and 1 W10821990 (agitator) and 1 W10868473 (gearcase) and 1 W10006483 (stator) and 1 W10817398 (clutch) and 1 W10006482 (rotor) and 1 W10006494 (slider)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS
Near Corpus Christi, TX 78410
John L.
Job Details: 09/09/2021
Installed blower, tested after installation.issue resolved.
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2021
Inspection of unit shows dryer still not reaching correct temperatures and taking extended amount of time for dry cycles. Replace Burner assembly and thermistor to resolve issue.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78234
Sebastian
Job Details: 09/09/2021
I can you hear that the actuator is chattering on the unit ordering several parts to try to resolve the issue including the clutch, spring and control board just in case. Will start with clutch. Unfortunately clutch shows back order parts team to reach out when available. At first I wasnt going to order the control because it shows back order but since the clutch is back ordered as well ordering both parts.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 09/09/2021
Replace latch assembly on unit tested good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near San Antonio, TX 78250
Sebastian
Job Details: 09/09/2021
Noises coming from the diffuser area purchase date shows of November 2020 should be covered ordering diffuser freezer section seems to be clear not frozen up tested in diagnostics confirm diffuser issue
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Kerrville, TX 78028
Douglas H.
Job Details: 09/09/2021
Upon arrival ran diagnostics on unit, unit functioning as designed. If call back please order main electronic control (W11329040), drain pump (W11319789 ), and ui (W11366244).
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Kerrville, TX 78028
Douglas H.
Job Details: 09/09/2021
Upon arrival customer stated unit was not cooling properly. Found issue to be severe restriction, replaced the dryer and added service port to resolve issue. Vacuumed unit to remove restriction, held vacuum. Recharged unit, held charge. Unit began cooling more efficiently upon testing.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW
Near San Antonio, TX 78239
Chris S.
Job Details: 09/09/2021
Please agitator tester unit everything working properly yes to survey
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near San Antonio, TX 78247
Zachary
Job Details: 09/08/2021
Was unable to determine if refrigerator was in warranty. Upon further investigation with customer found unit was purchased in 2018 but has Lowes 5 year extended warranty. Customer is going to call and go through warranty. Gave him our magnet to request us as company that will be dispatched. Found issue while waiting on paperwork to be wires on base of freezer door splitting. Will need to order door. Also, it is causing diffuser issues. Customer is experiencing a surplus of frozen goods in refrigerator side.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Adkins, TX 78101
Jesus C.
Job Details: 09/08/2021
Tested unit. Restriction in evap. Purged through each section of the sealed system. Heat exchanger clear. Evap clear. Compressor running good. Vacuum and recharge unit. Good pressures. Good frost pattern. Unit is working properly at this time. Will order evaporator as precaution in case restriction reoccurs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near San Antonio, TX 78223
Jesus C.
Job Details: 09/08/2021
Installed new housing. No leaks. Good water from dispenser. Good water to ice maker. Ice maker working properly. No further issues. Job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/08/2021
Tested unit. Found wiring at terminal block damaged. Repaired wiring. No further issues during testing. Job complete.
We serviced a
JENN-AIR COOKTOP GAS
Model JGC7636BS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/08/2021
This unit is not showing up in entitlements but I have a picture of the receipt that puts it in warranty. I uninstalled the cook top from the cabinet by removing the burners and caps and then unscrewing the orifice holders and the two required valves and removed all knobs. I pushed up from the bottom of the cabinet, placed the unit on foam pad and leaned the top from the base against the backsplash. I wiped off the affected electrode and replace the spark module. I tested a few times before reassembly. I reassembled and reinstalled the cook top back into the cabinet. I tested all burners with the customer. He is currently satisfied with the improved performance of the affected burners. Unit is currently fully operational.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/08/2021
For some reason I was sent without the sump and motor I rescheduled. I replaced the drain pump. The unit now drain but it still does not was. I have reordered the part and contacted the parts department to locate.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/08/2021
Our customer was experience no leaking on the lower right side of the dishwasher door. Oddly enough the stream was constant rather then pulsating. Pulsating happens when there is a wave force being generated by an unbalanced unit or excessive soap. Our customer is using pods and the unit was slightly out if balance by the Costco installers. I corrected this. I found that the lower wash arm was not installed correctly and therefore was not pushing the arm. I ran a normal cycle and there were no leaks from the sump and motor, drain pump, water valve or door. No leaks detected. The leak must be pulsating and due to wave force. I did speak with our customer about ensuring no dished are blocking spray arms. Customer will monitor. Customer Instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Chris S.
Job Details: 09/08/2021
Replaced UI and control board. Tested unit everything working properly.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78248
Jim G.
Job Details: 09/08/2021
Issue was resolved on previous visit.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Chris S.
Job Details: 09/08/2021
Replaced terminal wire terminal block and hi temp thermostat. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DRYER
Model n/a
Near San Antonio, TX 78222
Chris S.
Job Details: 09/08/2021
Upon arrival customer stated that they dont need service
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78222
Chris S.
Job Details: 09/08/2021
Customer that washer doesnt work but has power got error code F7E4. Found issue to be control board. Waiting for part to come in.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78255
Jim G.
Job Details: 09/08/2021
The icemaker was nonrpsonsive. Ive replaced icemaker. Issue resolved. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78222
Chris S.
Job Details: 09/08/2021
Customer said washer was making a clicking noise and not agitating or washing clothes. Furnace should be actuator replaced actuator tester unit everything working properly. Yes the survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near San Antonio, TX 78223
Chris S.
Job Details: 09/08/2021
Customer stated the door came off found it should be top door hinge. Replace door hinge tested unit everything working properly.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFSS2614QP4A
Near San Antonio, TX 78223
Chris S.
Job Details: 09/08/2021
Customer stated that when it was leaking then it should be clog drain pan oclock everything working properly.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near San Antonio, TX 78256
Jim G.
Job Details: 09/08/2021
Customer was not present and attempted to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78237
Shawn W.
Job Details: 09/08/2021
Model Number: WOS51EC0HS02 Serial Number: DX4015544 Our customer was conducting a self clean on the unit and there was intense smoke that came out of the unit. They explained to me that there was not grease inside. I ran diagnostics and retrieved no error codes. Additional information was relayed to me that the unit had since not baked. I ran component activation for bake and received no bake. I ran the broil element and received. I uninstalled the unit from the cabinet. I removed the back panel and checked the resistance of the TOD. It was open. I replaced the TOD with a new part from my truck stock. WP4449751. I tested unit and it is now fully functional. I replaced the panel and installed it back into the cabinet.; used 1 WP4449751 (TOD) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Helotes, TX 78023
Jim G.
Job Details: 09/08/2021
Replaced faulty sump pump assembly. Issue resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS
Near San Antonio, TX 78249
Jim G.
Job Details: 09/08/2021
Replaced grate. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/08/2021
Last tech found faulty actuator. Removed old actuator and replaced with new. Calibrated the unit after part was replaced and unit tested good. No further issues at this point
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/08/2021
Our customer had a slight rattling sound. I made the needed adjustment and replaced the needed parts to resolve the sound problem. Unit is now less noisy.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/08/2021
Our customer had a situation in which there is an extreme rattling sound on high spin. It also will add minutes to the cycle. I ran diagnostics and retrieved error code F2 E1 UI stuck button. I ran manual test mode for each load and each load operated as designed. No noises on low, medium and high. No noises on all levels of agitate. When I shut down the high spin the gear case slipped. I found that the bolt on the bottom holding the stator and rotor in became loose. I tightened it. I tighten the bolt on the agitator and removed some coins. I tested unit in high spin a couple more times. The motor did not slip in both tests. This unit is now fully functional.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78232
Shawn W.
Job Details: 09/08/2021
Our customer has a small leak from the main water valve on the back of the unit. The valve is likely cracked and will need to be replaced. Part ordered.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near La Vernia, TX 78121
Chris S.
Job Details: 09/08/2021
Customer stated that burners werent working right. Found issue to be burners. Ordering burners and left and center manifold.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/08/2021
Upon arrival the customer stated that there was no power to the dish washer. After inspection found the problem to be burnt wires going into the junction box. Ordering main harness, power cord, a screw, and terminal block, to resolve the issue.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/08/2021
Last tech found faulty control and front grille. Replaced both to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78229
Jim G.
Job Details: 09/08/2021
Verified an issue with the ACU. Replaced. Issues resolved.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near Converse, TX 78109
Chris S.
Job Details: 09/08/2021
Upon arrival customer stated that dishwasher drain hose was not leaking after builders replaced sink. Customer still wanted me to check everything just to make sure were good renters got a leak in everything running as designed. Yes to survey.
We serviced a
SAMSUNG RANGE
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/08/2021
Installed new switch for front left burner. Tested unit. Front left burner now powering down. Unit is working properly. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS03
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 09/08/2021
Upon arrival the customer stated the fridge was not making ice nor dispensing water. After inspection found that the filter was not put on properly causing no water flow to the fridge. Removed the improperly installed filter and reinstalled it correctly. Before departure verified the unit was dispensing water and making ice. No further issues