We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near San Antonio, TX 78249
Drew
Job Details: 08/15/2022
Upon arrival replaced old door with new. Used a coupling I bought from Home Depot to connect the hoses. Checked for leaks. No further issues at this point. Ice maker called for water and checked dispenser.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 08/15/2022
Confirmed unit needed heater replacement per service pointer/special project. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point. Unit had not begun leaking.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH32519HZ07
Near San Antonio, TX 78112
Daniel
Job Details: 08/15/2022
Customer stated when she makes popcorn using popcorn button that unit will state humidity sensor and will not start up. Upon arrival found unit functioning as it should. Tested popcorn setting with nothing in unit and the popcorn setting functions as it should. Looked at the bag of popcorn customer was using and bag stated do not use popcorn button and bag had a excessive amount of grease. Let customer know that this brand of popcorn was specifically made to use In regulator time and not the popcorn setting. Popcorn brands will differ and some have more grease than others which is why the unit wont start in the popcorn setting with this bag. Unit functioning as designed found no issues.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/15/2022
Installed new shield. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78211
Jesus C.
Job Details: 08/15/2022
Installed new dispenser. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Corpus Christi, TX 78410
Adam
Job Details: 08/15/2022
Customer complaint of icemaker not producing ice. An appointment customer stated icemaker recently started to work again and is producing ice with no issue. Inspection of unit shows good functions all around with no issues. Icemaker in good working condition. Issue resolved
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Corpus Christi, TX 78411
Adam
Job Details: 08/15/2022
Job should have been scheduled as helper required unit is over the range And will require two technicians to uninstall unit safely. Contact customer to explain the situation and make our apologies. Reschedule job for next available with a helper. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Corpus Christi, TX 78411
Adam
Job Details: 08/15/2022
Customer states theres been a number of different technicians here to look at the unit but has been fixed. Customer has declined our visit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Port Aransas, TX 78373
Adam
Job Details: 08/15/2022
Installed dispenser cycled unit for five minutes no leaks found. Issue resolved
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HV01
Near Victoria, TX 77904
Michael
Job Details: 08/15/2022
I spoke with the customer, he didnt want to spend the money at this time
We serviced a
WHIRLPOOL ICEMAKER
Model WUI95X15HZ
Near Corpus Christi, TX 78418
Adam
Job Details: 08/15/2022
Sr# 7734359878. customer states unit still not producing ice. Inspection of unit shows all functions are working but trying to detect cross pattern takes extremely long time for one to form and almost as long for it to dissipate during diagnostic cycle. Contacted tech line to confirm suspicions of low charge in system well she did confirm SR number above. Customer was not charged due to the fact it was a 90 day Labor warranty. Also customer does not wish to continue with repairs.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Corpus Christi, TX 78418
Adam
Job Details: 08/15/2022
Customer complaint of front left burner knob broken. Inspection of unit shows knob broken or twisted out of position so bad that that portion of manifold would need to be replaced. because unit is a commercial grade double labor is applied for this unit; ordrng 1 W11183722 (Manifold)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Corpus Christi, TX 78418
Adam
Job Details: 08/15/2022
Customer states after technician left unit was cooling but by the morning time fridge was back not cooling. Running unit through diagnostics results and thermostats fans and air baffle all functioning as intended. Reschedule job for sealed system tech. customer will not be available until the 22nd; schdld next appmnt for 8/22 MON !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Corpus Christi, TX 78414
Adam
Job Details: 08/15/2022
Customer complaint of unit will stay on but when arrived at appointments unit was off and would not respond. Unit is receiving voltage. Will need to replace jumper wire and control to resolve issue; ordrng 1 W10566903 (wire) and 1 W11227807 (cntrl-elec)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Victoria, TX 77904
Michael
Job Details: 08/15/2022
The customer said the dryer wont come on. The voltage is good at both the outlet and appliance, opened the door and found the door switch was broken. Installed door switch, plugged the appliance in, the appliance started up, its heating and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW4880AW0
Near Victoria, TX 77951
Michael
Job Details: 08/15/2022
F7E7 motor unable to reach target RPM, F9E1 long drain, cleared error codes, tested the spin cycle, its getting up to speed and working normal. Filled the tub with water and then drained it, drain pump is working normal and the water is draining out properly. The agitator cam was bad, I had one in TS, installed new one, part 285809, calibrated and performed a diagnostics test, completed with no issues or error error codes, the appliance is working normal.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Port Lavaca, TX 77979
Michael
Job Details: 08/15/2022
I didnt have the heater in my bin. Ordered the part and rescheduled the customer ; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Port Lavaca, TX 77979
Michael
Job Details: 08/15/2022
The customer said the dishes arent getting dry. No error codes, the reservoir is full with rinse aid, also the drain hose is installed properly. Ran diagnostics, completed with no issues or error codes, the appliance is heating and working normal at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/12/2022
"Replace filter board, still didnt come on, called tech line spoke with Andy, had me check dcv to the hmi got 12.98 dcv, tech line had me use a different FIACA from another unit found that that FIACA does come on, diagnosed to need FIACA again; ordrng 1 W11478519 (Fiaca)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Conway, AR 72034
Jeff N.
Job Details: 08/12/2022
Customer is trying to use unit in commercial environment. Wanting unit to maintain -20? sr# attached to ordeuser. Customer understands they need commercial unit for their use.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sherwood, AR 72120
Micheal
Job Details: 08/12/2022
"Customer complaint door gasket pulled away from door. Inspected unit and found gasket pulled out of foamed in inner door, this is not the snap in gasket, this is the gasket that is foamed in. Ordered LW11255366 stainless steel. Verified part number and finish. Scheduled out 10 weeks. ; ordrng 1 LW11255366 (Door)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Cabot, AR 72023
Jeff N.
Job Details: 08/12/2022
"Found error code f8e4. Found water line leaking. Tightened up cleared drip pan, cleared code. Checks good"
We serviced a
WHIRLPOOL KITCHEN
Model WDTA50SAKZ0
Near Little Rock, AR 72207
Micheal
Job Details: 08/12/2022
Replaced heating element per service pointer. Tested for leaks and proper operation. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/12/2022
"Replaced control tested unit, now bake broils and no error codes, unit operation checks okay"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/12/2022
"Replaced filter board, FIACA now comes on unit operation checks okay"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/12/2022
"Replace filter board, still didnt come on, called tech line spoke with Andy, had me check dcv to the hmi got 12.98 dcv, tech line had me use a different FIACA from another unit found that that FIACA does come on, diagnosed to need FIACA again; ordrng 1 W11478519 (Fiaca)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Little Rock, AR 72207
Micheal
Job Details: 08/12/2022
Replaced listed parts. Tested for leaks and proper operation...
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/12/2022
"Replaced actuator tetsed unit now switches to spin and agitate, ran calibration unit operation checks okay ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hot Springs, AR 71901
Blake D.
Job Details: 08/12/2022
"Replaced capacitor tested unit now spins and agitates, ran calibration unit operation checks okay"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Little Rock, AR 72227
Micheal
Job Details: 08/12/2022
Customer complaint freezer iced up in front of freezer. Customer pointed out a gap in the center of the horizontal mullion strip. Held a yard stick up and it has a 1/4 to 1/2' gap causing air leak. File number 7734346390. Sent tech line photos of gap and it is going in for replacement.
We serviced a
WHIRLPOOL LAUNDRY
Model WTW8127LC0
Near Hot Springs, AR 71913
Blake D.
Job Details: 08/12/2022
"Inspected unit for leaking, ran diagnostic found error f3e3, ran manual test on valve no leaks, and on fabric softener no leaks, ran auto test no leaks, also inspected it where the fabric softener is located no damage to tub or ring, called tech line spoke with Bruce (7734344146) doesnt leak unit middle to the end of cycle, we checked to make sure there is no damage, it doesnt leak for me, tech line doesnt want anything to replace just make sure its leveled, and no suds, but to replace the dispenser, made a call to another tech about the issue, they said that the dispenser can leak intermittent, diagnosed to need dispenser and brezel; ordrng 1 W11569112 (Fabric dispenser) and 1 W11550898 (Brezel)"
We serviced a
JENN-AIR RANGE
Model JES9800CAB00
Near Maumelle, AR 72113
Micheal
Job Details: 08/12/2022
"Model and ser tag missing, verified model on customer's use and care manual. Inspected cooktop and found large crack. Part $469.82 Labor $98.75 Trip $109.00 Tax $64.37. Collected $590.00 by cc 7838. Balance of $151.94 upon completion. ; ordrng 1 W10239357 (Cooktop, black)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Hot Springs, AR 71913
Blake D.
Job Details: 08/12/2022
"Inspected unit for bake and broil not working, found that in the bottom the red wire was damaged, after fixing the red wire the unit still didnt come on, I did find that the control panel was put in backwards, I did test voltage on P2-1 to p2-3 connector there is 120 but when I start the bake it drops to 0 called tech line spoke with Andy (7734342865) we went to dsi board told tech line that the connector was hot when I disconnected the unit had me test resistance red to orange got 209.4 and blue to orange 208.4, checks okay, also tested each wire to chassis, no wires were grounded, tech line wants me to replace DSI board and bake/broil harness, diagnosed to need DSI and bake/broil harness; ordrng 1 W11162730 (DSI board) and 1 W11161843 (Bake/broil harness)"
Near North Little Rock, AR 72118
Micheal
Job Details: 08/12/2022
"Customer complaint number not visible on touch pad. Replaced failed user interface and led board on user interface. Ran on cook cycle, unit operating normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sherwood, AR 72120
Micheal
Job Details: 08/12/2022
"Customer complaint door gasket pulled away from door. Inspected unit and found gasket pulled out of foamed in inner door, this is not the snap in gasket, this is the gasket that is foamed in. Ordered LW11255366 stainless steel. Verified part number and finish. Scheduled out 10 weeks. ; ordrng 1 LW11255366 (Door)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Cabot, AR 72023
Jeff N.
Job Details: 08/12/2022
Found condenser line touching cabinet making vibrating noise. Rearranged all good.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Searcy, AR 72143
Jeff N.
Job Details: 08/12/2022
Arrived 1st visit unit not accessible. Rescheduled. 2nd visit replaced element per special project. All good.; dspstn on spec-tagged invntry: 1 W11537778 HEATER
We serviced a
MAYTAG KITCHEN
Model MDB9959SKZ 0
Near Searcy, AR 72143
Jeff N.
Job Details: 08/12/2022
Drain pump not pumping water. Has power to it. Replaced drain pump checks good. Part under warranty customer to pay labor.; used 1 W11497943 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near North Little Rock, AR 72117
Micheal
Job Details: 08/12/2022
"Customer complaint water hot on all cycles, inspected unit and found fill hoses backwards, reversed hoses and tested for leaks and proper operation. Collected $109.00 Trip $49.95 Labor Tax $15.10 Total $174.05 by cc 9730"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ08
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 08/12/2022
"Inspected unit for defrost not displaying product, found that in the manual there is product code for the defrost cook reheat, I showed the customer that in defrost mode 1 is meat 2 poultry 3 is fish, tested cook followed the numbers, informed customer that it wont show has letters but numbers only, the numbers will represent what you are defrosting, I did put a cup of water and started the unit does heat, unit runs as designed"
We serviced a
MAYTAG KITCHEN
Model MDB9959SKZ 0
Near Searcy, AR 72143
Jeff N.
Job Details: 08/12/2022
Replaced heater per special project. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS
Near San Antonio, TX 78251
Chris S.
Job Details: 08/11/2022
Replaced cooktop tested unit everything working properly.
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near San Antonio, TX 78238
Chris S.
Job Details: 08/11/2022
Replace sensor tested unit unit solution now found it should be faulty motor watering motor to finish repair.; ordrng 1 W10841144 (motor-drve)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78240
Drew
Job Details: 08/11/2022
Due to time frame of tech, need to reschedule. Customer asked for appointment after 9am. ; schdld next appmnt for 8/15 MON 10
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kerrville, TX 78028
Douglas H.
Job Details: 08/11/2022
Last trip found faulty Evap harness and thermistor. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Unit under warranty as customer provided proof of purchase first trip
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500EBS02
Near Boerne, TX 78006
Douglas H.
Job Details: 08/11/2022
Last trip found faulty console, acu for upper and lower ovens and main harness. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point. Console and both controls covered under 1yr part warranty
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78261
Garry
Job Details: 08/11/2022
Customer complaint of chime inaudible. Replaced Fascia (W11478523) to address issue. Chime now sounding normally. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near San Antonio, TX 78261
Chris S.
Job Details: 08/11/2022
Call customer to let them know they need to reschedule appointment due to blower wheel being damaged. Customer didnt answer so I left a voicemail letting him know the situation and if you had questions to Call us back; schdld next appmnt for 8/22 MON !
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH73521CS
Near San Antonio, TX 78260
Garry
Job Details: 08/11/2022
Customer complaint of microwave not working. Arrived to find faulty Interlock/Microswitch assemblies. Rescheduling high-voltage components and ordering Interlocks and Microswitches to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10269457 (Microswitch) and 1 W10269458 (Microswitch) and 1 W10211974 (Microswitch) and 1 WP8206419 (Upper Interlock) and 1 WPW10156813 (Lower Interlock)
We serviced a
ROPER MICROWAVE OVEN
Model RMC275PVS01
Near San Antonio, TX 78230
Garry
Job Details: 08/11/2022
Customer complaint of oven overheating. Tested unit and observed oven reach temperature of 420F during a preheat set to 350F. Temperature sensor checking good and fans running accordingly. Diagnosing as failure of ACU. Part is discontinued. Customer to seek refurbished ACU and/or replacement of unit. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78015
Douglas H.
Job Details: 08/11/2022
Customer stated unit still had a leak. Inspected unit to find improper drain hose installation, as hose was sitting too low and then the water inlet assembly was not secured properly. There was evidence of this leak from prior to my repair as the metal spring clip was rusty. Secured both parts into the proper location to resolve the issue. Unit testing good now with no leaks.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Cibolo, TX 78108
Chris S.
Job Details: 08/11/2022
Upon arrival was going to replace top customer stated the dryer was still making another weird noise found that drum is warped and dryer wheels or not sitting right. Need to replace drum again and replace dryer wheels to fix issue. Dryer drum is out of stock.; ordrng 1 W10545923 (drum) and 1 4392067RC (repair-dyr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Cibolo, TX 78108
Chris S.
Job Details: 08/11/2022
On arrival customer stated the icemaker started working and he didnt need service anymore.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KCED600GBL01
Near San Antonio, TX 78248
Jim G.
Job Details: 08/11/2022
Replaced cooktop and switch. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near San Antonio, TX 78254
Sebastian
Job Details: 08/11/2022
Pully heater and cutoff bad ; used 1 4392067 (Kit) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near San Antonio, TX 78230
Garry
Job Details: 08/11/2022
Customer complaint of washer making clunking noise and not progressing through entirety of wash cycle. Inspection of unit found failure of Basket Hub (W10528947), Shifter (WPW10006355), badly worn Cam Assembly (W10721967) & Drive Belt (WPW10006384), and Run Capacitor (W11395618) out of spec beyond tolerance. Replaced these parts and cleared obstruction in Drain Pump. Calibrated unit successfully and tested all components/functions through Service Diagnostics. Job complete, unit is good to go. No further issues at this time. ; used 1 WPW10006384 (Drive BELT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78253
Richard G.
Job Details: 08/11/2022
Replaced motor. When running automatic test cycle, motor still only hums. Verified appropriate voltage getting to unit. Unplugged for 5 minutes to reset unit. Ran automatic test cycle again. Error codes were cleared but motor still humming and not turning.Called techline and spoke with Adrian. Tested out motor and other components and found everything getting correct readings. Had me discharge the capacitor and check for ohms. Getting no reading on the capacitor, states to replace the capacitor.; ordrng 1 W11395618 (Capacitor)
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS956ESS02
Near Boerne, TX 78015
Douglas H.
Job Details: 08/11/2022
Last tech found faulty module. Rediagnosed unit to also find electrode for right front burner was angled away from burner head. Pulled unit apart fixed electrode issue & replaced spark module. unit is now functioning as designed. no further issues at this point. if issues persist please order W10657995 electrode RF, W10628303 electrode RR, & W10619020 switch harness
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW01
Near San Antonio, TX 78233
S
Job Details: 08/11/2022
Upon arrival customer stated unit would not dispense water. Varied issue. Found that the water filter was faulty causing the unit not to dispense water when inserted. Removed filter and customer states they will not use a filter. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV4207JZ00
Near Castroville, TX 78009
Jesus C.
Job Details: 08/11/2022
Installed new control. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Boerne, TX 78015
Douglas H.
Job Details: 08/11/2022
Last trip techline stated to replace motor. Replaced motor per techline to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV02
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/11/2022
Installed freezer icemaker. Good harvest and water fill. Ice spammer is working properly. Will need to order and replace top ice maker. ; ordrng 1 W11483245 (Ice maker)
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA-1SU
Near Boerne, TX 78006
Douglas H.
Job Details: 08/11/2022
Customer stated unit making loud noise intermittently, found the drain pump always running, causing excessive heat. While in home heard noise customer reported. Noise coming from drain pump. Found drain pump running all the time due to faulty pressure sensor. Ordering drain pump and pressure switch to resolve the issue. ; ordrng 1 12-2503-21 (Drain pump) and 1 11-0504-01 (Pressure switch)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Schertz, TX 78154
Chris S.
Job Details: 08/11/2022
Replaced thermostat and main harness tested unit everything working as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Converse, TX 78109
S
Job Details: 08/11/2022
Upon arrival customer stated unit made a banging noise. Verified a faulty drum where the lining came off. Ordering 1 W10899578 drum to resolve issue. ; ordrng 1 W10899578 (Drum), states that autho needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Schertz, TX 78154
Chris S.
Job Details: 08/11/2022
Changed ice bin tested unit and still not working correctly. Found to be bad impeller. Order dispenser motor solenoid and divider just in case. ; ordrng 1 W11378860 (Washer) and 1 WP63052-2 (impeller) and 1 W11310391 (Dispenser motor) and 1 WPW10309866 (solenoid) and 1 WPW10309864 (divider) and 1 WP67006341 (gasket)
We serviced a
WHIRLPOOL RANGE
Model JDRP436WP03
Near San Antonio, TX 78229
Garry
Job Details: 08/11/2022
Arrived to install parts previously ordered to resolve these customer complaints and found wrong harness had been ordered. Rescheduling all parts and ordering Main Harness (W10780278) to complete repair. Please schedule for soonest availability once parts arrive. ; ordrng 1 W10830809 (Main Harness)
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Bigfoot, TX 78005
Jesus C.
Job Details: 08/11/2022
No ice production. Ice in mold. Called tech line. Found bad ice maker. Will need to replace. ; ordrng 1 W11234554 (Ice maker)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near San Antonio, TX 78239
S
Job Details: 08/11/2022
Before arrival contacted customer and customer was not aware the unit was OOW and canceled appt. No further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/11/2022
Replaced last of faulty lights unit good to go.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near San Antonio, TX 78245
Richard G.
Job Details: 08/11/2022
Replaced main harness. Powered on unit. Waited 5 minutes, and unit did not trip the breaker. Previously, unit was tripping breaker within 30 seconds. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78249
Garry
Job Details: 08/11/2022
Customer complaint of washer leaking water from dispenser, even at idle. Observed and confirmed customer complaint and found faulty Inlet Water Valve. Replaced Inlet Water Valve (W11165546) and tested unit. Leak has been stopped. U it testing good. Informed customer that supply valves to washer both in need of replacement. Job complete, unit is good to go. No further issues at this time. ; used 1 W11165546 (Inlet Water Valve) from stock
We serviced a
JENN-AIR RANGE
Model JGRP748HL01
Near Bigfoot, TX 78005
Jesus C.
Job Details: 08/11/2022
Installed new hinge. No further issues. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/11/2022
Found heater broken qouted for heater and thermal kit with 129.75 labor; ordrng 1 WP3387747 (Heater) and 1 280148 (Thermostat kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78203
Daniel
Job Details: 08/11/2022
Returned with parts to repair. Installed new hindge but noticed the new hinge installed does not come with the bolt. Looked on parts breakdown and could not find the bolt itself on the breakdown. Did not want to install old bolt due to threads being stripped. Was told by lead tech to contact parts team with pics of the bolt I need along with pics of the hindge and breakdown so that they can do parts research and find the part needed. Sent all info to parts department. Will follow up on ticket. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78209
S
Job Details: 08/11/2022
Upon arrival customer stated unit would not make ice. Tested unit harvested and filled. In test number 56 found the E5 error code. Issue says we have a bad thermistor In the ice maker. Co tasted DH and stated that we would need to replace the main control on the rear side side as well. Ordering 1 W11161172 control and W11579560 ice maker to resolve issue. ; ordrng 1 W11161172 (Control) and 1 W11579560 (Ice maker)
We serviced a
KITCHEN AID RANGE
Model KFDC506JSS01
Near San Antonio, TX 78209
S
Job Details: 08/11/2022
Upon arrival customer stated right from NR burner would not light immediately. Tested unit and found that the right front spark igniter was faulty causing the issue of lighting. Ordering 1 W11573760 igniter to resolve issue. ; cstmr sgnd Dsclmr
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Converse, TX 78109
Chris S.
Job Details: 08/11/2022
Replaced dampers tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near San Antonio, TX 78245
Richard G.
Job Details: 08/11/2022
Customer complaint is that the cooktop is working but the oven is not lighting. Found neither bake or broil igniting. Ordering control and spark module, rescheduling igniters.; ordrng 1 W11159621 (Control) and 1 W11162730 (Spark module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78253
Richard G.
Job Details: 08/11/2022
Replaced evap harness. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Alamo Heights, TX 78209
Garry
Job Details: 08/11/2022
Customer complaint of noise during washer spin cycle. Arrived and confirmed customer complaint. Disassembled unit to observe cabinet interior during operation and all parts checking good. Noise mostly eliminated once unit had been moved. Found issue to lie mostly with slope of floor (second story closet with floor drain) which was ultimately resolved by adjusting leveling feet. Used locking nuts to lock leveling feet in place to resolve issue of bolt creep during operation. Lingering noise coming from Drain Pump. Ordering Drain Pump Assembly (WPW10321032) to address issue. Additional customer complaint of door sagging, sometimes interrupting closure of door. Ordering Inner Door (W11316776) to resolve issue. This washer is in a stacked configuration with dryer and will therefore require a helper to execute these repairs. Requesting OTL Authorization for parts cost. Also requesting additional labor, as these are two new issues since our last service. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10321032 (Drain Pump Assembly) and 1 W11316776 (Inner Door) and 1 W10839743 (Bracket) and 4 WPW10208398 (Cap)s, states that autho needed
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Daniel
Job Details: 08/11/2022
Unit has 1 year extended builders warranty. Customer reported unit not turning on at all. After inspection found unit completely off and would not turn on. Went to side of house to check breaker and found that breaker was off. Turned on breaker and now stove turns on. All components on unit functioning as they should. Unit preheats as it should and successfully reaches desired temperature. Unit functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS08
Near Saint Hedwig, TX 78152
Daniel
Job Details: 08/11/2022
Returned with parts to replace. Found that control was missing ground wire when removing old control. Installed new control and added ground wire. All components on unit functioning as they should. Unit heating foods as needed. Told customer to keep an eye on unit. Could never get issue to mimic. Unit functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78260
Jim G.
Job Details: 08/11/2022
I verified a clogged lint chute. The heater, thermostats, and thermistors all tested properly. I cleared obstructions and tested thoroughly. Issue is resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78239
Chris S.
Job Details: 08/11/2022
Was changing out wire harness found that heating element was leaking water through the backside and shorting out wire harness need to order heating element and change out control board wire harness and he element all at the same time.; ordrng 1 W11537778 (Heating element)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/11/2022
Last trip found broken lid. Replaced lid to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Boerne, TX 78006
Sebastian
Job Details: 08/11/2022
Inspected unit found that the stainless steel bushings are already installed a unit good to go returning heater documenting for whirlpool so we can get service fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/11/2022
Unit making loud buzzing noise on compressor start up and wind down. Checked unit over vigorously and tested just the compressor. Compressor itself is functioning properly with normal noise. Issue is metal base of unit slightly warped and with compressor vibrations its causing a buzzing. Attempted to tighten compressor lag bolts to see if that was the issue, bolts tightened to the max and buzzing persists. Ordering base support to resolve the issue. Part is psp item; ordrng 1 W10680691 (Base support)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 08/11/2022
I verified the machine had a damaged transmission (gearcase). The control is non responsive and there is damage to the lower harness. A new washplate. However according to Assurant the repair was not cost effective and have elected not to proceed with repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78254
Richard G.
Job Details: 08/11/2022
Customer complaint is that the friction pads have broken off and the door is falling down on its own. Ordering friction pads.; ordrng 2 WP8268961 (Friction pad)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78254
Richard G.
Job Details: 08/11/2022
Replaced diffuser, tested to complete. Unit is good to go. Customer states they think there may be a leak coming from he unit that has warped a part of their cabinet. Checked all water connections and water lines, and found no evidence of leaking. Water is likely coming from the condensation on the refrigerator due to cooling and defrosting. Customer is going to have cabinet people come and fix the cabinet.
We serviced a
JENN-AIR WINE CELLAR
Model JUWFL242HX00
Near San Antonio, TX 78258
Jim G.
Job Details: 08/11/2022
I verified that the racks are unlevel as a result of the rails which are bolted to the machine and therefore not able to be modified. TJ SR# 7734334023. The machine will be sent for evaluation for replacement. I informed customer. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Natalia, TX 78059
Jesus C.
Job Details: 08/11/2022
Installed new compressor. Recharged system. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Kerrville, TX 78028
Drew
Job Details: 08/11/2022
Upon arrival replaced lid lock. Tested function in component activation mode. Tested unit in diagnostics cycle. All tested fine. No further issues at this point
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Kerrville, TX 78028
Drew
Job Details: 08/11/2022
Upon arrival removed recalled heater and found damage all on the cabinets, floor, Sheetrock, and base boards. Took pics with customers phone so she can send to whirlpool and took them for our file. Form on service pointer was not working. Installed new heater, verified no leaks, no error codes. No further issues at this point file under autho S17304
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Boerne, TX 78006
Drew
Job Details: 08/11/2022
Upon arrival removed old latch and installed new latch. Tested under component activation, it worked. Tested in diagnostics cycle and everything checked out. Part didnt show up on part list on iPad, so I manually inputted part as used part. No further issues at this point ; used 1 W11394572 (Latch) from stock
We serviced a
WHIRLPOOL RANGE
Model WOS31ES0JS00
Near Boerne, TX 78006
Drew
Job Details: 08/11/2022
Upon arrival removed unit from cabinet, replaced tod. Preheated unit and nothing happened. Tested fuse and only showing 120 on one side. Customer stated he would order a fuse on Amazon and fix it himself due to time frame. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Castroville, TX 78009
Chris S.
Job Details: 08/11/2022
Customer stated that washer wasnt doing anything and making weird noise. Found issue to be washer was resetting itself and noise was coming from drain pump check for air codes didnt get no error codes ran a quick wash everything passed. Everything working as designed no further issues.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near San Antonio, TX 78261
Jim G.
Job Details: 08/11/2022
The control was not actually present at the customers residence. There was however another console. I will return that part and then core for the used part. I believe another onsole was sent to the customer in error. The console however did fully resolve the issue.
We serviced a
JENN-AIR OVEN ELECTRIC (S
Model JJW3830WS02
Near San Antonio, TX 78257
Sebastian
Job Details: 08/11/2022
They were not home and I got there explain situation to me and came to the conclusion that the unit has too many parts discontinue to except a service call closing out