Near San Antonio, TX 78259
Shawn W.
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Found that the drain hose was looped up. Customer was complaining of dishes not coming out clean as well as not coming out dry. Client was also complaining of etching on glass. Customer explained that they have been rinsing everything before loading dishes. I explained to her that the detergent was enzyme based and needed something to clean. I noticed that there was no rinse aid in the dishwasher and explained how this should be used to help with the drying process. I started the dishwasher and it would not wash. It would fill and drain but not wash. Noticed when I pulled it out that the power cord was not fully seated. I unplugged it to check the heating element. I checked the heating element and it has 11.6 ohms. The heater element is not coming on. This calls for a new control board because the element is being shutdon. However when I plugged the unit back in and had it fully seated with a reboot and cycle, the unit, filled, washed, rinsed, drained
Near Universal City, TX 78148
S. L.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed new filter housing tested same issue, removed filter unit working normal. Called tech line spoke to Bruce SR number 77279722323 he advised me that filter housing is bad to reorder housing and install regulator to supply line. Per service pointer W11394954A needs pex water line which is mentioned in pointer. Called CXC to get answer on whether pex line part 8212547RP is covered spoke to Keagan he advised me that he will send it directly to customer will order housing and regulator to be sent to ACT advised customer to call when part 8212547RP is delivered. Order confirmation for water line 1534594271 customer to call when part is received.; ordrng 1 W10786952 (valve) and 1 WPW10394053 (housing)"
Near Boerne, TX 78015
Douglas H.
Job Details: 07/17/2020
COOKTOP ELECTRIC JENN-AIR JIC4430XB00 Unit not functioning and customer stated unit arched from the cooktop to lights above cooktop twice. Checked voltage going to unit found 9 volts on L1 to L2 reset breaker and got the same result advised customer to contact electrician to resolve power issue. Advised JA only covers one customer instruct such as today. No further issues at this point for me.
Near San Antonio, TX 78253
Justin
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Fridge was turned on last night so it has not reached correct temperatures yet. Had customer put a cup of in the freezer and fridge. She will monitor temps over the next day or so.
Near San Antonio, TX 78232
Tommy B.
Job Details: 07/17/2020
MICROWAVE OVEN JENN-AIR JMC2427DS01 Customer stated that the unit had fire coming from the right inside. Found issue to be the result of a burned-out magnetron. Ordering parts to resolve issue; ordrng 1 W11233913 (sensor) and 1 W11346197 (MAGNETRON)
Near San Antonio, TX 78232
Tommy B.
Job Details: 07/17/2020
MICROWAVE OVEN JENN-AIR JMW2427DS01 Diagnostics revealed F2E0 F2E1. Unit will need a new console. Ordering parts to resolve issue. Collected service call.; ordrng 1 W11236900 (console)
Near San Antonio, TX 78253
Justin
Job Details: 07/17/2020
MICROWAVE OVEN WHIRLPOOL YWMH78019HZ2 "Calling techline to assist, might have power issue with RV. I was able to get convection working correctly. Found voltage drops when running unit, went from 116.5 to 107.8. Low voltage issue within the camper, no issue with microwave. 7728326620."
Near San Antonio, TX 78254
Justin
Job Details: 07/17/2020
DISHWASHER KITCHENAID KDFE104HBS0 "Door is still not closing correctly, almost as if the door is warped. Will order new latch, strike, wheel door balance and cable. Going to order door springs too. ; ordrng 1 8194001 (LINK) and 2 WP8270020 (door spring)s and 1 WPW10544004 (door latch strike) and 1 WPW10653840 (door latch)"
Near San Antonio, TX 78261
Jim G.
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Replaced dampener control.
Near San Antonio, TX 78254
Christian G.
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Issue stated by customer: odor coming from machine. Previously replaced sump and drain pump. Replaced drain hose. Hose was full of gunk. Unit draining fine. Unit tests good.
Near San Antonio, TX 78245
Richard G.
Job Details: 07/17/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Replaced thermistor and control. Customer is still having issues with the door seal. Door seal is fine, will need a new door.; ordrng 1 W10746789 (dor-fmd)"
Near Boerne, TX 78006
Douglas H.
Job Details: 07/17/2020
RANGE KITCHENAID KSGG700EBS1 Last tech found faulty console and cooling fan. Console covered under limited part warranty. Advised customer previous tech didn’t collect Sc and fan not covered per Sb web. Quoted 458.84 for all costs. Customer wanted to proceed with repair. Replaced both parts to resolve the issues. Unit testing good now. No further issues at this point. Collected all costs.
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/17/2020
FREEZER MAYTAG MZF34X16DW00 I contacted techline and spoke to Robert SR# 7728325768 who informed me that thermistor is reading correctly therefore control is at fault. ; ordrng 1 W11382529 (CONTROL ELECTRIC )
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Complaint Is no cool in fresh food and frost in freezer. Found warm air returns blocked with ice. Steamed ice. Good airflow to fresh food section. Found door gasket on freezer not sealing properly. Reshaped gasket. Good seal. No further issues. Tested to complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 07/17/2020
REFRIGERATOR KITCHEN AID KRFC704FSS00 Verified issue was due to known issue as per Technical Service Pointer #: W11329116C. Please use S-Code S27311. Collected service fee.
Near Bulverde, TX 78163
Jim G.
Job Details: 07/17/2020
ICEMAKER (STANDA JENNAIR JIM158XYRS0 Verified compressor is starting. Verified all functions were correct save for the cooling off the evaporator. Verified with techline and spoke to Andrew SR# 7728330483. I believe there is a leak however the is no UV die drier. ; schdld next appmnt for 7/23 THU !
Near San Antonio, TX 78209
Steven G.
Job Details: 07/17/2020
RANGE KITCHEN AID KFDC506JSS00 Checked range found vibration noise and not heating properly pulled range made adjustments to cooling fan found door bows open and lights come causing unit not to heat correctly adjusted door unit seems to be working normal now
Near Boerne, TX 78006
Douglas H.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer stated unit not making ice or dispensing water and a leak somewhere behind the unit. Found the cause for water and ice to be air in the filter, bled the lines to resolve that issue. Found leak coming from the main inlet line from home side copper tubing to mesh line, junction there is leaking. Advised customer he will handle that. No further issues at this point."
Near San Antonio, TX 78209
Steven G.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Checked refrigerator found ice bucket stripped ordered 160.00; ordrng 1 WPW10347093 (ice-contnr)
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Tested unit. Noise coming from rear of unit when compressor is running. Found compressor has loose cotter pin causing noise issues. Secured cotter pins. Noise is gone. No further issues. Job complete.
Near San Antonio, TX 78212
Steven G.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Checked refrigerator found cap tube iced up in freezer cleared ice checked drier found leak at drier was all oily, replaced with dye drier vacuumed and charged unit everything is working normal now ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/17/2020
DISHWASHER JENN-AIR JDB9800CWP2 Installed control board and Control panel. Had to re-level and add some miss-located screws and hardware removed by the first service company. They did not properly reinstall the unit.. tested unit. Calibrating unit. Unit fully operational.
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Replace damper control. Tested unit. Fully operational.
Near San Antonio, TX 78253
Justin
Job Details: 07/17/2020
RANGE WHIRLPOOL WGG745S0FS02 "Tested unit, all functions working properly."
Near San Antonio, TX 78261
Jim G.
Job Details: 07/17/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Verified issue at console. Completed factory reset and reboot at the breaker. Issue resolved.
Near San Antonio, TX 78227
Jesus C.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Complaint t is ice will keep falling from dispenser. Found door on ice bin is broken and will not shut allowing ice to fall from bin. Will need to order new bin. ; ordrng 1 W11097357 (ice-contnr)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 07/17/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Last tech found faulty auxiliary drain pump. Confirmed diagnosis. Replaced auxiliary drain pump to resolve the issue. Upon testing found unit is getting insufficient water pressure. Advised customer to contact plumber for this issue. No further issues at this point for me. Yes to survey and leave behind.
Near San Antonio, TX 78253
Justin
Job Details: 07/17/2020
DRYER WHIRLPOOL WED4850HW0 "Replaced terminal wires and power cord, tested unit to complete. Unit is heating correctly. Customer will monitor the next few cycles to ensure terminal block doesn’t run into issues again."
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/17/2020
BEVERAGE CENTER KITCHENAID KUBL204ESB00 Noise coming from evap fan. Found fan blades rubbing on evap cover. Moved fam blade away from cover. Noise is gone. No further issues. Job complete.
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Found that the temperatures were excessively high in both the fresh food and freezer section. Found that fresh food section was set at 34 F and -5 F. I changed back to manufacturers settingsRan diagnostics and found that there were no errors codes on test 66. Under Service test 6 defrost bi metal it is open. Both evaporator fans are working and I was able to start the compressor through service tests 4 and 5. Noticed that there is a lot of corrosion and possible evidence of refrigerant leak on the base if the cabinet on and near the high end line as well as the tubing leading from the condenser coils. Called Tech Line and spoke with Leon. Since there is no frost pattern on either the fresh food or freezer sections it is likely a sealed system issue. He stated that we should check the pressure on both the high side and the low side, the. Put a die dryer on to find the leak. SR # 7728326702. I did an amp draw on the power cord while running the compr
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Checked refrigerator found leak coming from drain hose not properly installed. Installed properly unit is working as designed. Job complete.
Near San Antonio, TX 78209
Steven G.
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Checked refrigerator found refrigerator and freezer evaporators barely frosted up talked to Joel from tech support after checks decided to replace Orin board after find wire harness to be tight.; ordrng 1 W11317283 (ORIN BOARD )
Near San Antonio, TX 78238
Tommy B.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Need the freezer module which is not included in the parts along with the three LED refrigerator module. Ordering parts to resolve issue.; ordrng 1 W10695459 (module)
Near San Antonio, TX 78254
Richard G.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced freezer compartment door. No gaps or air leaks. Unit is good to go.
Near San Antonio, TX 78254
Christian G.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Issue stated by customer: mullion bar staying open and hitting door. New part came in cracked.; ordrng 1 W11025614 (rail-mulln)
Near Schertz, TX 78154
Shawn W.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Unit is doing the same thing. I called Tech Line and spoke with Robert. He suggested that we install the service kit W10916494 according to Technical Service Pointer W10916291A SR# 7728330660. Part ordered; ordrng 1 W10916494 (blade-fan)
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 07/17/2020
WASHER MAYTAG MVWB865GW0 Checked washer found water in basket attempted to drain but no luck on power good voltage from wall ordering control board to resolve issue.; ordrng 1 W11114420 (cntrl-elec)
Near Christiansburg, VA 24073
Chris S.
Job Details: 07/17/2020
LAUNDRY WHIRLPOOL WTW5000DW3 There is unusual clicking noise when in a spin coming from he splutch area. ; ordrd 1 W10721967 (drive pulley)
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 07/17/2020
REFRIGERATOR MAYTAG MFX2571XEM2 Unavailable during timeslot. Will need reschedule; O-emld tckt
Near Roanoke, VA 24015
Chris S.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 The evaporator fan motor wasn’t running. It was bound up. We will replace it. ; ordrng 1 WP2315549 (evap fan motor)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 07/17/2020
RANGE KITCHENAID KFED500ESS03 Front left burner modulating improperly. Needs new sensor. Ordering front left element. ; ordrng 1 W11101459 (Front left element)
Near Christiansburg, VA 24073
Chris S.
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW4800BQ1 The lid latch light is blinking and there isn’t a lid latch error code. I installed a new lid latch and check operation. It didn’t change the issue. The control board would need to be replaced. Customer will purchase a new unit.
Near Hollins, VA 24019
Chris S.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV00 I installed the icebox fan and checked operation all operations check OK
Near Radford, VA 24141
Chris S.
Job Details: 07/17/2020
FREEZER WHIRLPOOL WRF767SDEM01 I installed the control and evaporator fan with wire harness. I secured defrost thermistor with a wire tie and sealed with permagum. All operations. Customer will observe.
Near Salem, VA 24153
Uriah B.
Job Details: 07/17/2020
WASHER WHIRLPOOL WFW8740DW1 "Found cold valve clogged up with deposits. Cleaned thoroughly. Removed coin from drain filter. Ran test cycle. All checks ok. Cx to observe. If codes come back, probably the next step is to replace the water inlet valve assembly."
Near Roanoke, VA 24015
Chris S.
Job Details: 07/17/2020
WASHER MAYTAG MVWB865GW0 I installed a lid lock assembly and checked operation all operations check OK. I recalibrated unit and did a service diagnostic cycle all operations check OK
Near Troutville, VA 24175
Uriah B.
Job Details: 07/17/2020
WASHER WHIRLPOOL MAVT634AWW Machine needs motor and possibly gearcase. Quoted customer for both.Motor at 155.94 for partGearcase at 276.10 for partLabor was at least 120.00 or more.Cx decided to buy new.
Near Salem, VA 24153
Uriah B.
Job Details: 07/17/2020
FREEZER WHIRLPOOL WRF555SDFZ09 "Replaced gasket on freezer door. Shaped as best I could. If callback, order freezer drawer slides and brackets."
Near Roanoke, VA 24017
Uriah B.
Job Details: 07/17/2020
DRYER MAYTAG MEDB765FW0 Replaced door gasket. All checks ok.
Near Salem, VA 24153
Uriah B.
Job Details: 07/17/2020
RANGE WHIRLPOOL WFG320M0BB2 Found the installation was done incorrectly. Needed to switch spuds on all but one burner. Pressure regulator was not switched to propane. All checks ok.
Near Vinton, VA 24179
Uriah B.
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW4816FW1 replaced the control board. ran auto test. all checks ok.
Near Blacksburg, VA 24060
Chris S.
Job Details: 07/17/2020
REFRIG FRIDGIDARE FFTR1814QW1 The freezer had quite a bit of frost buildup from warm air entering the unit. I cleared the frost and advised the customer that the door was likely held open a bit at some point.
Near Blacksburg, VA 24060
Chris S.
Job Details: 07/17/2020
KITCHEN KITCHENAID KDTE254ESS2 I installed the control and jumper wire. All operations check ok.
Near Little Rock, AR 72210
Doug M.
Job Details: 06/08/2020
WASHER MAYTAG MVWB765FW3 "Inspected unit found lid latch not locking,performed service diagnostics found f5e1 error code lid latch fault,diagnosed to need lid latch assembly ; ordrng 1 W10810403 (lid lock assy)"
Near Selma, TX 78154
S. L.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB02 Took handle and gasket installed on new door installed door removed film no damage to door issue resolved.
Near Live Oak, TX 78233
S. L.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Removed door replaced ice maker tested unit all operations normal. Advised of survey.
Near Floresville, TX 78114
S. L.
Job Details: 06/01/2020
REFRIGERATOR SAMSUNG RF28HFEDTSRAA Removed ice from RC icemaker replaced ice maker installed new gasket and used heat gun to seal gasket tested all operations normal advised customer to leave FC door alone 8 hours to ensure proper sealing and to give 24-48 hours for ice to fill balance paid in full
Near Floresville, TX 78114
S. L.
Job Details: 06/01/2020
FREEZER WHIRLPOOL WZF79R18DM00 Removed old control installed new per instructions. Tested unit all operations normal.
Near Atascosa, TX 78002
Jesus C.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Installed jumper wire connecting dispenser heater and full tube heater. No issues during testing. Advised customer to monitor unit. Job complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/01/2020
RANGE WHIRLPOOL WFC150M0EB0 Customer does not want to pay for fee. Job complete.
Near Castroville, TX 78009
Justin
Job Details: 06/01/2020
OVEN GAS WHIRLPOOL WOS72EC0HS01 Replaced main control and console ui, set up WiFi and tested to complete.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 06/01/2020
RANGE KITCHENAID KFEG500EWH3 Replaced cooktop and right side panel due to damage. No other issues at this time. Customer approved finished service.
Near San Antonio, TX 78258
Shawn W.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Unit is not in warranty. Client was not informed by our office or Whirlpool that we would have to collect a service fee. The customer explained that they were not prepared to pay a service fee. I provided them with the costs involved and our phone number in case they decided to have us work on it at a future date.
Near San Antonio, TX 78238
Christian G.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue stated by customer: AIG Ref I/M not working. Previously discovered dent in side door at door switch area not allowing door switch to fully engage. Replaced door. Unit dispensed ice and water just fine. Unit tests good. Informed. Customer of survey.
Near Canyon Lake, TX 78133
Steven G.
Job Details: 06/01/2020
ICEMAKER (STANDA KITCHENAID KUIC18PNZS0 Returned to replace drain from last visit, did not have part, replaced pump checked operation unit working normal now
Near Rio Medina, TX 78066
Justin
Job Details: 06/01/2020
OVEN ELECTRIC (D KITCHEN AID KOSE500ESS01 Replaced console UI, testing 350 set point for calibration temps. Calibration passed at plus 10 degrees
Near San Antonio, TX 78232
Steven G.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Checked refrigerator replaced the bad compressor that was installed, vacuumed and charged unit everything is working normal at this time
Near Cibolo, TX 78108
S. L.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found damper making grinding noise and stuck open position part shows 1 in SSB spoke to DB and was told reset appt for tomorrow if there is issue office will contact customer.; ordrng 1 WPW10479155 (control)
Near Mico, TX 78056
Justin
Job Details: 06/01/2020
DISHWASHER LG LDF7774ST Please close job. No able to find parts needed.
Near Live Oak, TX 78233
S. L.
Job Details: 06/01/2020
WASHER MAYTAG MVWC465HW2 Complaint is grinding when spinning found failed gearcase assembly rescheduled for tomorrow part in SSB confirmed with DB.; ordrng 1 W11035747 (gearcase)
Near San Antonio, TX 78217
S. L.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found valves working as designed when bypassing reservoir called tech line spoke to Austin SR 7727935247 he advised me that this has been occurring on these models and protocol is order new damper and use seal off old damper to double up seal on new one then install new damper to prevent reservoir from freezing. Ordered new damper and reservoir.; ordrng 1 W10801011 (reservoir) and 1 W11087463 (damper)
Near , TX 78624
Tommy B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL GB9FHDXWS07 Install drip pan to resolve leaking issues. No further issues at this time.
Near San Antonio, TX 78254
Justin
Job Details: 06/01/2020
WASHER MAYTAG MVWX655DW0 Was not able to remove washplate, replaced motor and housing and tested unit. Found the unit to have a bad actuator after replacing motor. Used truck stock. Ran through diagnostics after replacing actuator, unit passed test. ; used 1 W10913953 (ACTUATOR) from stock
Near San Antonio, TX 78247
Steven G.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 SR7727934583 talked to Andrew from tech line, went over temps and ran diagnostics checks everything is working normal now, Andrew thinks it’s a DC voltage issue customer to watch and see if drawer display is out when it stops cooling and lights are out, if this happens order W10512203 and W10677118
Near San Antonio, TX 78221
Jesus C.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVQ06 Complaint is freezer not cold enough. Tested unit. Fresh food at 43. Freezer at 25. Compressor running. Evap fan is good. Will need to replace thermostat. ; ordrng 1 WP2198202 (thermostat)
Near San Antonio, TX 78260
Colton B.
Job Details: 06/01/2020
COOKTOP GAS KITCHEN AID KCGS356ESS00 Issue is a small gas leak. Replaced the two valves at fault. Unit tested good.
Near Bulverde, TX 78163
Colton B.
Job Details: 06/01/2020
ICEMAKER (STANDA JENNAIR JIM158XYRS0 Issue was no Ice production due to bad start device. Replaced start device to resolve issue, compressor now comes on. The overload I got was the wrong part. Did not use overload, letting Shawn know of situation so that she can help customer with refund. Customer paid complete repair first visit
Near Kerrville, TX 78028
Tommy B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Previous visit found faulty icemaker. This visit swapped out with new icemaker to resolve issue. Unit calling for water and has good motor function. No further issues at this time. Collected parts and labor.
Near Kerrville, TX 78028
Tommy B.
Job Details: 06/01/2020
WINE CELLAR KITCHENAID KUWS24RSBS01 Customer stated the issue is the unit is operating at higher than normal temperatures. Amp draw was .55 after 5 minutes. Spoke with DH and the diagnosis is either a low charge or possible restriction. Quoted SS labor and collected service charge. Customer to contact ACT if they wish to continue with repair.
Near Stockdale, TX 78160
S. L.
Job Details: 06/01/2020
REFRIGERATOR AMANA ART318FFDB06 Found unit has .5 amps at compressor ball of ice on evaporator and slow running evaporator fan motor and partial frost pattern spoke to DH he said order evaporator and fan motor rescheduling Thursday evaporator in SSB spoke to DB to keep part for job. Told customer to unplug unit.; ordrng 1 W11407409 (EVAPORATOR ) and 1 WP2315539 (motor-evap) and 1 WPW10143759 (dryer)
Near Comfort, TX 78013
Tommy B.
Job Details: 06/01/2020
WASHER MAYTAG MVWB765FC3 Customer stated the issues at the unit did not complete a cycle and the basket is moving freely inside the unit. Explained suspension system to the customer and how the unit functions. Diagnostics revealed out of balance error code and the unit passed all functions in the automatic test cycle. Educated customer on proper loading techniques and there are no further issues at this time.
Near Bandera, TX 78003
Richard G.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced icemaker and wiring harness. Tested out unit, harvested and called for water. Tested to complete. Unit is good to go.
Near San Antonio, TX 78218
Steven G.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Checked refrigerator found no leaks anywhere, freezer evaporator is completely frosted so it seems leak is small, customer will watch and call if any problems
Near San Antonio, TX 78256
Tommy B.
Job Details: 06/01/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Customer stated that the unit produced ice once or twice and then stopped. Found water dispenser to have low pressure and also that the line was kinked when the unit was pushed all the way back. Instructed customer to check water pressure with a plumber to ensure that adequate water pressure is being supplied to the unit.
Near San Antonio, TX 78254
Richard G.
Job Details: 06/01/2020
MICROWAVE OVEN WHIRLPOOL WMH32519HZ5 Customer complaint is that there was sparking in the back of the microwave. Customer says they were using the rack for dual level cooking and had items on both levels. Also states that they used the unit without the rack and smelled a chemical burning smell and the humming of the microwave was louder than normal. Verified burn marks in the back of the unit where the rack sits. Placed a bowl of water in the unit and heated it for 2 minutes. Did not find any sparking or burning smells. Removed water and heated up a second bowl of water for 2 minutes. Unit is good to go. Ordering touch up paint for areas that had sparked.; ordrng 1 W10134625 (tuchup)
Near , TX 78015
Douglas H.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Complaint of condensation inside unit. Found a piece of packing/shipping styrofoam not allowing the right door to close properly. Also explained to builder about how condensation will for if doors are open too long. No further issues at this point.
Near San Antonio, TX 78248
Colton B.
Job Details: 06/01/2020
OVEN ELECTRIC (D KITCHENAID KEBK101SSS04 Issue is that oven is not getting to proper temperature. Unit is 50 degrees too cold. Finding issue to be a faulty control board. Also ordering a new sensor as well just in case I need it. Quoted for P&L on return visit. Collected SC fee. ; ordrng 1 WPW10119143 (CONTROL) and 1 WPW10131825 (SENSOR )
Near San Antonio, TX 78214
Jesus C.
Job Details: 06/01/2020
WASHER MAYTAG MVWC565FW2 Installed new basket and suspension. No issues during testing. Unit is spinning and holding balance. No further issues. Job complete.
Near San Antonio, TX 78210
Jesus C.
Job Details: 06/01/2020
WASHER AMANA NTW4516FW3 Tested washer. F8E1 error code. Low water pressure from hot side. Good water from hose. Valve is bad. Replaced valve. Good water from both. No further issues. Tested to complete.
Near Kerrville, TX 78028
Tommy B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the issue is that the air duct in the freezer section routinely falls down. Found the issue to be a result of the clips not fully engaging the freezer liner. Ordering new air duct to resolve issue.; ordrng 1 W11040868 (duct-air)
Near Bulverde, TX 78163
Douglas H.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KRFF305ESS00 Last trip found faulty control due to intermittent/ inefficient cooling. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Advised customer to allow some time for it to cool back down to proper temp. No further issues at this point.
Near Boerne, TX 78006
Douglas H.
Job Details: 06/01/2020
VENTHOODS UNKNOWN WVU37UC6FS0 Customer stated they closed on home may 7 of 19. Advised of Sc. Customer still wanted to check unit. Unit making vibration noise. Found cause to be an installation error, the was foil tape on the duct work above fan that wasn’t secured properly. Advised of issue. Secured tape to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc.
Near San Antonio, TX 78256
Christian G.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KFXS25RYMS0 Issue stated by customer: unit still not making ice. Found fill valve was frozen along with fill tray. Thawed parts. Unit filled with ice and harvested properly. Replaced ice maker. Customer wants us to replace gaskets due to mold developing previously from bad gaskets. Please review pic. Ordering pantry and freezer drawer gaskets.; rqstng P&A on 1 WPW10443326 (gasket-fip) and 1 WPW10714545 (gasket-fip fr), states that autho needed
Near San Antonio, TX 78260
Jim G.
Job Details: 06/01/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 There were no signs of flipping breaker however there were several errors involving the ACU UI mismatch. F6e6. Bringing wiring harness and console as a precaution. ; ordrng 1 W11225360 (harns-wire) and 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near Boerne, TX 78006
Douglas H.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Upon arrival customer stated unit has been functioning properly since last visit. That confirmed diagnosis of faulty UI control. Last rip also found dispenser assembly was leaking air. Replaced both parts to resolve the issue. Unit testing good now. Also leveled unit for customer. No further issues at this point. Yes to survey and leave behind.
Near Lakehills, TX 78063
Justin
Job Details: 06/01/2020
DRYER WHIRLPOOL MED8630HW Customer stated unit made a rattling noise like unit had a screw loose. Told customer it could of been a small piece stuck between drum and frame. Do not hear noise and customer says they haven’t heard it in about a week or so now.
Near San Antonio, TX 78254
Justin
Job Details: 06/01/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Calibrated unit to plus 10, tested to complete.
Near San Antonio, TX 78255
Douglas H.
Job Details: 06/01/2020
MICROWAVE OVEN JENN-AIR JMW3430DP02 Convection fan in oven making scraping noise. Removed door, racks, and convection cover to find lower fan was slightly warped. Adjusted fan blades to resolve the issue. Put cover, racks and door back in place. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78254
Christian G.
Job Details: 06/01/2020
FREEZER WHIRLPOOL WRX735SDHZ02 Issue stated by customer: freezer door handle came loose. Tried tightening set screws. Handle was stripped and screws wouldn’t hold. Ordering fc door handle and mounting bolts.; ordrng 1 W11045125 (handle) and 2 WPW10661886 (screw)s
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/01/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR Eric reference #7003777872 verified voltage to auger motor and cooling fan (15c and 40c). Issue resolved.