Near San Antonio, TX 78260
Jim G.
Job Details: 12/22/2020
WASHER MAYTAG MVWB835DW4 Verified a faulty lid lock. ; ordrng 1 W10810403 (lid lock assy)
Near San Antonio, TX 78258
Jim G.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID KSC23C8EYB02 "Was able to verify an obstruction of rust, hair(or some fiber) and ice blocking the train tube. I defrosted unit and cleared line from the refrigerator evaporator to the evaporation drain pan underneath the unit. Issue resolved. Collected service fee."
Near San Antonio, TX 78238
Tommy B.
Job Details: 12/22/2020
DRYER WHIRLPOOL WHD3090GW0 Customer stated the unit is leaking water out of the front. Could not duplicate the issue. Customer to monitor the issue for evidence and call if issue persists.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 12/22/2020
DRYER MAYTAG MEDX655DW1 "Called customer stated time of arrival, advised customer of Service call fee, customer stated they no longer need service. Job complete."
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 12/22/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Checked range found error code f6e0 ordering ui to resolve issue, also turned off demo mode and unit get back into demo mode on its own..; rqstng P&A on 1 W10909023 (console), states that autho needed"
Near San Antonio, TX 78232
Jim G.
Job Details: 12/22/2020
RANGE MAYTAG MER6600FZ1 I contacted techline and spoke to Chris SR# 7729532500 verified proper voltage in and no voltage out from control. Faulty control board. Verified coverage took photos of receipt and Home Depot appliance coverage. ; schdld next appmnt for 12/22 TUE !
Near San Antonio, TX 78259
Jim G.
Job Details: 12/22/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Adjusted burner plate. Issue resolved. Used wire tie to secure harness. ; used 1 WP8567668 (WIRE TIE) from stock
Near Kerrville, TX 78028
Colton B.
Job Details: 12/22/2020
UPRIGHT / CHEST WHIRLPOOL WSZ57L18DM "Plugged unit in, cooling was turned off. Turned cooling on, unit began to cool. Fans, control and compressor all ran well. Unit testing good at this time."
Near San Antonio, TX 78232
Jim G.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW92HEFC0 Replaced latch. Issue resolved.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer stated unit freezer light keeps going out, ice maker not dispensing ice and freezing items on the top shelves. Customer stated for freezer light has changed the bulb at least 4 times and keeps going out. Finding that issue to be a faulty socket. For ice dispenser issue advised from time to time have to remove the bin and put it back in, did that today and dispensed ice no problem. For freezing items issue advised of having items with less water content on the top shelf but also found the damper control not closing when it should. Ordering damper control and freezer light socket to resolve the issue. Damper control on b/o; ordrng 1 W11447232 (SOCKET) and 1 WPW10196393 (DAMPER CONTROL)"
Near San Antonio, TX 78227
Tommy B.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 Replaced start device and unit powered on immediately began cooling. Advised customer of cooling expectations as unit has not been operational for sometime.
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/22/2020
MW-HOOD COMBO MAYTAG MMV1175JZ0 "This unit will need a new control board and perhaps a new light socket. Parts ordered.; ordrng 1 W10210871 (holder,lamp) and 1 W11391714 ( CONTROL ELECTRONIC)"
Near Converse, TX 78109
S. L.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Checked registration unit over 1 year old customer states they have extended warranty. Advised them to get with warranty company to have job dispatch as extended warranty.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint is that the icemaker stopped working. Both sides are cooling. Water filter was recently changed. Water flow is good from water dispenser. Icemaker is intermittent. Will need to replace icemaker and inlet valve.; ordrng 1 W10873791 (icemaker) and 1 WPW10179146 (valve-inlt)
Near Kerrville, TX 78028
Colton B.
Job Details: 12/22/2020
WASHER MAYTAG MVWB765FW3 "Issue was a broken washer lid. Replaced lid, unit tested good."
Near Boerne, TX 78015
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR SAMSUNG RF23J9011SR/AA Unit ice maker froze up. Ordering ice maker kit to resolve the issue. ; ordrng 1 DA82-02642A (ICE MAKER KIT)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
WASHER MAYTAG MVW7230HW0 "Checked washer found error codes f0e5 f0e9 both error codes are for of balance load, checked suspension no issues, spoke to customer about proper loading procedures. Washer is working as designed. Job complete."
Near San Antonio, TX 78250
Douglas H.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW5000DW1 "Customer stated unit not filling properly. Found hot valve on home side to be closed off. Then found cold side on unit not allowing water to flow through properly. Quoted 195.21 for P&L, customer wants to proceed with repair. Ordering valve to resolve the issue. Collected Sc."
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
DISHWASHER GE GSD2300R20BB Customer complaint is that the unit is leaking from the left side and from the drain hose at the garbage disposal. Determined unit has a bad pump and motor assembly. Quoted customer cost of repair. She finds it more cost effective to replace the unit. Collected service call fee.
Near San Antonio, TX 78217
Jim G.
Job Details: 12/22/2020
REFRIGERATOR MAYTAG MSS25C4MGK00 I contacted WP technical support and spoke to Austin SR# 7729533112 who helped me to verify a lack of voltage from control to ice fill valve heater. ; ordrng 1 W11212392 (cntrl-elec)
Near San Antonio, TX 78227
Richard G.
Job Details: 12/22/2020
FREEZER WHIRLPOOL WZF34X18DW03 Customer complaint is that the unit is not sealing properly. Found door seal to be damaged. Will need to order door seal.; ordrng 1 W10856583 (gasket-dor)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW6620HC0 Last trip found unit leaking from dispenser assembly. Replaced dispenser assembly to resolve the issue. No further issues at this point. Customer pre paid all costs in advance
Near Boerne, TX 78015
Tommy B.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Apartment with technician. Spoke to DB. Previously marked part incorrectly as trash. Will have to re-order.; ordrng 1 W11306302 (cntrl-elec)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced door added washer door no longer rubbing closing properly. Refrigerator is working as designed. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 "Customer complaint is that the light on the mw is not working. Replaced bulb. Tested unit. Working on high, medium and off. Tested to complete. Unit is good to go."
Near San Antonio, TX 78249
Douglas H.
Job Details: 12/22/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Unit not powering on. Verified in line fuse is good. Verified voltage coming to control and exiting control through main relay. Unit still not powering on. Finding issue to be with control, display and UI. Ordering those parts as well as filter board just in case that’s needed. ; ordrng 1 W11040881 (CONTROL PANEL) and 1 W11182110 (ACU) and 1 W11192682 (DISPLAY ) and 1 WPW10531156 (FILTER BOARD)"
Near Kerrville, TX 78028
Colton B.
Job Details: 12/22/2020
DRYER MAYTAG MVWB725BW0 Issue is that unit would stop spinning and flash an F51 error code. Called techline who gave me some things to check. Found the rotor bolt had come out a bit. Tightened that up and put a load on rinse and spin. Got through entire cycle with no code. Unit is testing good at this point.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that the unit isn’t filling up very much and is loud. Explained to customer how the washer senses the clothing as it fills and washes to determine how much water is put into the unit. The noise heard by the customer is from the motor during agitation and spin. The noises are normal. Ran unit through diagnostics and found no error codes. Ran through automatic test and all steps passed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 Wiring going to freezer door burnt completely. Cannot repair wiring. Will need new door that comes with new harness. Door is no longer available. Called partner team. Transfer to safety. Unit is unrepairable. Homeowner will need to contact whirlpool to set up a resolution. Collected service fee. Job complete. Whirlpool safety. 8665505136 Reference. 7729531501
Near Boerne, TX 78006
Tommy B.
Job Details: 12/22/2020
WASHER WHIRLPOOL MVWC565FW2 Replaced water inlet valve and suspension to resolve leaking issues. Unit has no further issues at this
Near San Antonio, TX 78220
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Checked refrigerator found left hinge bent downwards, ordering hinge to resolve issue. ; ordrng 1 W10740149 (hinge-door)"
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Tested dishwasher. No stored error codes. All pumps and element are working. Called tech line. Unit is working as designed. Suggest for customer to make sure 120 degrees into dishwasher. Use heavy duty. High temp wash. Performed customer instruct. Job complete. Sr 7729532393
Near San Antonio, TX 78224
Jesus C.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW7120HW Tested washer. No stored error codes. No issues during testing. Unit is working properly. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/22/2020
RANGE JENN-AIR JGRP548HL00 Research is needed for parts. Please bear with me as I reach out to the appropriate channels. ; saved tckt
Near San Antonio, TX 78249
Douglas H.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT730PAH0 "Customer stated etching happening on glassware. Explained how rinseaid helps with it and prolongs it but nothing prevents it from happening. Educated customer on proper soap usage, getting hot water at sink prior to starting and cycle advice. Unit is functioning as designed. No further issues at this point."
Near San Antonio, TX 78258
Tommy B.
Job Details: 12/22/2020
DRYER WHIRLPOOL WED9151YW0 Customer stated the issue with a squeaking noise. Found it to be squeaky noise. Will need to order a dryer repair kit. Customer believes unit is also covered under Lowe’s warranty program. Customer to seek authorization and call warranty to get proper dispatch. Unit will need to dry repair kit.; ordrng 1 4392067 (dryer repair kit)
Near San Antonio, TX 78260
Tommy B.
Job Details: 12/22/2020
FREEZER WHIRLPOOL WZF79R20DW03 Could not duplicate issue in home. Asked customer to monitor and assist with video to help diagnose. Unit is cooling properly and appears to be functioning normally.
Near San Antonio, TX 78248
Tommy B.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW8040DW1 Customer stated that the unit displays load failure during usage. Diagnostics revealed error codes F3E2 F8E1 F0E3 F6E2. Unit needs a new control and customer was for labor. Submitted as an estimate until customer decides to proceed with repair. Collected service call.; rqstng P&A on 1 W10916647 (cntrl-elec)
Near San Antonio, TX 78254
Tommy B.
Job Details: 12/22/2020
RANGE MAYTAG MGR6600FB1 Customer stated the issue is the knob to the right front burner will not turn. Found the knob to be missing the metal catch. Ordering parts to resolve issue. ; ordrng 1 W11101426 (knob)
Near San Antonio, TX 78233
Jim G.
Job Details: 12/22/2020
WASHER MAYTAG MVWC415EW2 Drive hub was stripped. ; ordrng 1 W10528947 (drive hub kit)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 12/22/2020
DRYER AMANA NGD4655EW1 Replaced rollers due to screeching noise when rotating after replacement dryer is working as designed no issues. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS04 "Customer complaint is that the mw stopped heating, was smoking and had error code F1E6. Found inverter burned up, took quick pic. Also found that the ground wire was cut where the plastic cover goes over the inverter. Replaced inverter and repaired ground wire. Tested out microwave, all good. Tested to complete. Unit is good to go."
Near San Antonio, TX 78230
Douglas H.
Job Details: 12/22/2020
DRYER KENMORE 417.8112231 Customer stated unit making loud rumbling noise. Found issue to be cracked blower fan. Fan only sold as housing assembly. Quoted 485.86 worst case scenario quote motor and fan P&L Quoted 303.05 best case scenario quote just for fan P&L Customer wanted to contemplate repair. Collected Sc. Customer asked me to leave unit taken apart. ESTIMATE ONLY!Advised estimate good for 90 days. ; rqstng P&A on 1 134693302 (MOTOR) and 1 137551110 (BLOWER HOUSING)
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR SAMSUNG RF34H9960S4AA "Replaced door and case basket after replacement no issues with refrigerator, unit is working as designed. Job complete."
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 12/22/2020
DRYER MAYTAG MED5630HC1 "Replaced blower wheel due to noise being heard when rotating after replacement no issues, job complete."
Near San Antonio, TX 78250
Tommy B.
Job Details: 12/22/2020
WASHER MAYTAG MVWB865GW0 Previous visit found faulty console. Replaced with new parts and ran automatic test cycle. Unit passed all tests
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/22/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Our customer was having a problem with the unit display turning on and off. Ran diagnostics and received error code F6E4 UI ACU miss match. This unit will need a new control board and perhaps a new UI. Parts ordered.; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near San Antonio, TX 78247
Shawn W.
Job Details: 12/22/2020
WASHER MAYTAG MVWB855DC3 Our customer had paid another company up front for a new console based on their diagnosis. Our customer did not want to wait and purchased a console on Amazon. It is the wrong console so it is giving the error F2E3 for UI mismatch which basically means that either the UI or the console is the wrong part. In this case it is the console. I advised our customer to send it back. I connected the old console to make an assessment. Ran diagnostics and received error code F6E2 and F2 E1. We also have a situation in which the drain pump comes on and continues to run while in diagnostics. I checked the continuity of the UI wiring harness and it is good. I ran test 1 for main control and it passed. I ran test 4 for UI and it calls for a new UI. Talked to Joel at Whirlpool Tech Line. We will need to change the control board as well as the console to be definitive. The drain pump is an indicator that noise (high frequency) has likely affected the electronics and will likely
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
RANGE AMANA AER6303MFB2 "I finished this job on Monday, December 14th. Called customer, she states we are not needed since I have already repaired unit. Close job."
Near San Antonio, TX 78254
Colton B.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW5620HW2 Ordering control to see if it helps with walking issue. ; ordrng 1 W11322903 (cntrl-elec)
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/22/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "Unit not powering on. Thought auxiliary drain pump acting up. Plugged unit in could hear pump attempting to remove water. Drain lines full of water, kill switch engaged due to over flow conditions. Finding issue to be a clogged drain line on the home side. Advised to contact a plumber to remove the clog. No further issues at this point. Collected Sc."
Near San Antonio, TX 78254
Richard G.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFG320M0BS3 "Customer says she is getting a new stove delivered on Monday, so we are not needed to repair. Close job."
Near San Antonio, TX 78247
Shawn W.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW5000DW3 Ran diagnostics and received error code F2 E1 stuck key and F8E1 No Fill Long Fill. Ran automatic test mode and all loads functioned as designed. In manual test mode I isolated the cold water valve and it was barely trickling out. This unit will need a new water valve. I replaced water valve. Found that a brown red sand substance was getting trapped up by the valve. I ran calibration and tested unit. This washer is now functioning as designed with good water flow through the cold water valve.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
WASHER MAYTAG MHW8630HW2 "Checked washer found bad water level sensor ordering switch to resolve issue, good water pressure and flow from water inlet to washer. ; ordrng 1 W11125159 (switch-wl)"
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
DISHWASHER GE GSD2300R20BB Customer complaint is that the unit is leaking from the left side and from the drain hose at the garbage disposal. Determined unit has a bad pump and motor assembly. Quoted customer cost of repair. She finds it more cost effective to replace the unit. Collected service call fee.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 12/22/2020
DRYER AMANA NGD4655EW1 Replaced rollers due to screeching noise when rotating after replacement dryer is working as designed no issues. Job complete.
Near San Antonio, TX 78259
Jim G.
Job Details: 12/22/2020
OVEN ELECTRIC (D KITCHEN AID KEBS177SSS04 Bake element also at fault. Will order and return to replace. ; ordrng 1 WPW10207398 (Heating bake element) and 1 undefined
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced door added washer door no longer rubbing closing properly. Refrigerator is working as designed. Job complete.
Near Helotes, TX 78023
Colton B.
Job Details: 12/22/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DS03 Issue is an F2E1 error code. Reset unit which temporarily made unit work. Still going to replace console. Will call customer when it gets in. ; saved tckt
Near San Antonio, TX 78258
Jim G.
Job Details: 12/22/2020
DRYER MAYTAG MEDB765FW0 Modified hinges and tested. Unit tested properly
Near San Antonio, TX 78258
Jim G.
Job Details: 12/22/2020
DISHWASHER MAYTAG MDB5601AWS Ive replaced the door latch and tested unit. Issue resolved.
Near Universal City, TX 78148
S. L.
Job Details: 12/22/2020
WASHER WHIRLPOOL MVW6230HW0 Found HMI not accepting user input attempted to to do reset and go into diagnostics unit will not accept selections issue is with HMI ordered this and ACU will install HMI 1st before ACU to correct issue.; ordrng 1 W11419173 (CONTROL) and 1 W11478524 (HMI)
Near Pipe Creek, TX 78063
Richard G.
Job Details: 12/22/2020
RANGE JENNAIR JGS8860BDP "Customer complaint is that the control panel has stopped functioning. Checked out control board and control panel, control board is good. Will need to replace control panel. Collected service call fee.; ordrng 1 WP5760M339 (CONTROL PANEL)"
Near San Antonio, TX 78232
Shawn W.
Job Details: 12/22/2020
WASHER KENMORE 79631622310 "Our customer is having problems with the unit continuing to fill. I found that the water valve is not functioning as designed. The water valve will need to be replaced. Our customer paid our service fee. Remaining balance upon completion of work. Upon completion of job technician needs to create a second ticket to disassemble and reassemble oven door to assist our customer with cleaning the interior glass. Total balance to collect when both jobs complete; ordrng 1 AJU73213301 (VALVE ASSEMBLY,INLET)"
Near Pipe Creek, TX 78063
Richard G.
Job Details: 12/22/2020
RANGE AMANA AEP222VAW4 Customer complaint is that the unit is not maintaining temperature. Verified issue. Ordering thermostat.; ordrng 1 WP74009277 (thrmst-ovn)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR MAYTAG MFI2570FEZ05 "Replaced thermistor damper and grille, due to food freezing in refrigerator after replacement no issues with damper, refrigerator working as designed. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 12/22/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 "Replaced gasket, deflector, and vent grill. Tested to complete. Unit is good to go."
Near San Antonio, TX 78217
Shawn W.
Job Details: 12/22/2020
WASHER AMANA NTW4516FW3 Replaced control board. Calibrated unit. It is now fully functional.
Near San Antonio, TX 78239
Shawn W.
Job Details: 12/22/2020
WASHER WHIRLPOOL WTW5105HW0 "Our customer was having problems with it taking up to 5 minutes for the unit to begin. Wash cycle. Entered diagnostics and received error code F0E9 OB Pause and F0E5 off balance load and F2E1 HMI stuck button. I cleared the error codes, I ran diagnostics cycle. This unit will need a new UI. Spoke with our customer about the importance of balancing loads. Part ordered.; ordrng 1 W11413339 (CONSOLE)"
Near Castroville, TX 78009
Jesus C.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE770H0FZ2 Tested unit. Door not shutting completely. Will replace hinge. ; ordrng 1 WPW10440013 (hinge-door)
Near Converse, TX 78109
S. L.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "12/17/20 10:01: SL there 12/17 THU, 9:16 to 9:57"
Near Converse, TX 78109
S. L.
Job Details: 12/22/2020
WASHER MAYTAG MVWB835DW5 Called customer to see if service was needed since job was completed yesterday 12/16/20 he said that unit os working no issues this is duplicate ticket marked as complete.
Near San Antonio, TX 78249
Colton B.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV00 Issue was no ice production. Ice bin was full of ice from the ice maker and unit dispenses well. No issues found. Told customer to call us back if anything changes.
Near San Antonio, TX 78219
S. L.
Job Details: 12/22/2020
WASHER MAYTAG MVW7230HW0 Found basket shimmy’s in spin verified level of unit unit performs same empty did get off balance load error. After inspection found unit needs gearcase and basket.; ordrng 1 W11178227 (BASKET) and 1 W11423759 (GEARCASE)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/22/2020
WASHER WHIRLPOOL WFW3090JW "Called CXC due to Sb web showing different information about warranty than customer states. Spoke with shenea, she looked into this and stated that they did receive the proof of purchase, someone forgot to attach it to this unit showing dec 5 2020. Gave file number 7729508701Unit had faulty timer/ccu. Replaced CCU to resolve the issue. Unit testing good now. No further issues at this point."
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/22/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Thermistor kit is needed. Refrigerator evaporator is frozen over. ; ordrng 1 W10316760 (Thermistor Kit)
Near Boerne, TX 78006
Colton B.
Job Details: 12/22/2020
DISHWASHER KITCHENAID KDTE234GPS1 "Customer issue is dishwasher not drying. Customer not using rinse aid. Spoke with customer about rinse aid usage. Customer instruct has been fulfilled on this unit, however that was before the customer moved into the house. Customer on previous ticket appears to be the builder. Unit tested good."
Near San Antonio, TX 78219
S. L.
Job Details: 12/22/2020
ICEMAKER (STANDA KITCHENAID KUIS18NNXW0 "Found open water level sensor grinding recirculating pump failed drain and clogged water tube. Found water line clogged pulled line blew air through removed obstruction water now flowing but needs new recirculating pump with sensor, drain pump and water tube. Remaining balance this quote includes in line filter. Service fee good for 90 days repair declined at this time.; rqstng P&A on 1 2313702 (water pump) and 1 GXRTDR (in-line ref im filte) and 1 W10863947 (tube) and 1 WP2313705 (pump)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/22/2020
WASHER WHIRLPOOL MVWC565FW1 "Checked washer found gearcase leaking oil ordering gearcase, splutch and actuator due to items covered in oil from gearcase.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10870913 (gearcase)"
Near Boerne, TX 78006
Colton B.
Job Details: 12/22/2020
REFRIGERATOR KITCHEN AID KBRC36FTS00 "Issue was a leaking refrigerator. Find in issue to be a frozen evaporator drain line. Defrosted drain line, unit now drains again. Collected SC and a little bit of labor."
Near Bulverde, TX 78163
Jim G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Replaced control board. Reprogrammed. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/22/2020
WASHER MAYTAG MVWB950YW1 Verified that the motor and rotor are fu crooning poorly. I was able to tighten bolt despite it being slightly stripped. The customers main complaint is a leak from the dispenser tubing. Will order those parts are well as the ring which has significant wear. ; ordrng 1 W10172154 (Dispenser bezel and hose assembly) and 1 WPW10362224 (Tub ring) and 1 W10119266 (Bolt)
Near Bandera, TX 78003
Richard G.
Job Details: 12/22/2020
WASHER MAYTAG MVW7230HW0 "Customer complaint is that the unit is stating to close the lid when the lid is closed. Entered diagnostics and found error codes F0E9 OB pause, F0E5 off balance load. Lid lock is not functioning. Unable to run diagnostic cycle. Unit will need control and lid lock assembly.; ordrng 1 W11394572 (LATCH) and 1 W11419171 (CONTROL)"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Replaced diffuser due to old part staying open after replacement good movement of diffuser, refrigerator working as designed. Job complete."
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 12/22/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ2 "Checked microwave found bad transformer ordering transformer to resolve issue, capacitor is on order just in case.; ordrng 1 W10343300 (capacitor) and 1 W10754523 (transformr)"
Near Kendalia, TX 78027
Douglas H.
Job Details: 12/22/2020
OVEN ELECTRIC (D KITCHEN AID KODE300ESS04 "Customer stated both ovens on unit not heating. Upon testing unit, both are functioning as designed. Advised issue was likely a power supply issue on home side. Advised to contact an electrician to check the power supply. Collected Sc."
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFG525S0JS0 Found that our customer was unaware that the clicking is a normal part of the ignition process of the natural gas. I explained this to our customer and showed her how to lower the the flame with the knobs. Unit is fully operational. This will be billed as a customer instruct.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Checked range found time and elements turning on and off on there own, also found burn marks at terminal block ordering main harness to resolve issue. ; ordrng 1 W11134843 (harns-wire)"
Near Bulverde, TX 78163
Jim G.
Job Details: 12/22/2020
RANGE WHIRLPOOL WFG320M0BS3 Verified a cracked burner knob. ; ordrng 1 WPW10339442 (Knob)
Near San Antonio, TX 78233
Shawn W.
Job Details: 12/22/2020
FREEZER WHIRLPOOL WZF34X18DW03 We tested the new board is not functioning as designed. It was either bad from the manufacturer or the outlets are still having a problem. I tested the outlets again and they are all receiving 120 VAC but you have to dig. The unit is not running g on a dedicated outlet. Called Whirlpool Tech Line and spoke with Austin. We ran some tests and determined we are either still having problems with the outlet or we received a bad control board. SR#7729538436. I found a dedicated outlet and plugged in the unit with a extension cord and the unit fired up. This unit is fully functional. 7729138300 reference number from my call to Whirlpool Partner Team to document unit is functioning as designed.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/22/2020
WASHER MAYTAG MVWB835DW4 Last trip found faulty lid latch. Replaced lid latch to resolve the issue. Unit performing as designed now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78249
Douglas H.
Job Details: 12/22/2020
WASHER MAYTAG MVWX655DW1 Found 2 issues with unit. Gearcase starting to leak oil and motor starting to rust on pulley causing rusty oily spots under unit. Motor still covered via part warranty under 10 yr part warranty per Sb web. Quoted 554.87 P&L for gearcase and labor to install both parts. Customer wanted to think about repair. Collected Sc. ; rqstng P&A on 1 W11026785 (MOTOR) and 1 W11454734 (GEARCASE)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 12/22/2020
WASHER MAYTAG MVWB765FW3 Customer stated unit making a clacking noise during agitation. Tested unit to find unit in proper working order with normal noise. Not finding any issues at this point.
Near Helotes, TX 78023
Douglas H.
Job Details: 12/22/2020
REFRIGERATOR AMANA ART308FFDM07 Customer stated can’t regulate temps properly. Unit is cooling efficiently. My temp check should temps to be spot on. Issue lies in thermistors and control. Not a SS issue any longer. Ordering control and thermistors to resolve the issue. One of thermistors on b/o; ordrng 1 W11352623 (CONTROL BOX) and 1 W11438736 (RC THERMISTOR ) and 1 WPW10384183 (THERMISTOR )
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/22/2020
DISHWASHER MAYTAG MDB9959SKZ0 Installed new sump. No issues during testing. No leaks. Tested to complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/22/2020
MICROWAVE OVEN KITCHENAID KMBS104EBL02 I found that the inlet cover on the top of the inside of the internal cabinet was slightly melted on the right side. This usually happens when metal is placed in the the unit during cooking. I tested the operation of the unit and the magnetron with a cup of water. The unit is operating and heating well. I called NR and Austin at Whirlpool Tech Line to document my diagnosis. The inlet cover will need to be replaced. He also explained that hot food splattering can melt the cover as well. SR #7729542284.Whirlpool is covering the service fee and trip. Our customer has decided not to move forward with the repair at this time. They have American Home Shield coverage and want to see if they will cover it. I explained that we would likely have to collect directly from the customer if the insurance pays them and to just let us know if they want to hire us to finish the repair.; rqstng P&A on 1 W11087199 (covr-inlet)
Near Kerrville, TX 78028
Colton B.
Job Details: 12/22/2020
DRYER WHIRLPOOL WFW5090GW "Issue was a poor dry performance. Cleaned filter as best I could, but to really clean it well the unit needs to be taken down. Told customer to try it to see if the cleaning was good enough. If more thorough cleaning is necessary it will require a second tech. Quoted the customer for labor if that is needed. Collected SC fee."
Near San Antonio, TX 78250
Richard G.
Job Details: 12/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced icemaker. Unit went through harvest and called for water. Tested to complete. Unit is good to go.
Near , TX 78015
Douglas H.
Job Details: 12/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Customer stated unit turns itself on and keeping broiler on after shut off. Witnessed unit turn it self back on. Ordering console and both appliance manager controls. Parts on b/o; ordrng 1 W11261167 (CONTROL WITH POWER SUPPLY) and 1 W11261169 (CONTROL W/OUT POWER SUPPLY) and 1 W11297709 (CONSOLE)
Near Comfort, TX 78013
Colton B.
Job Details: 12/22/2020
COOKTOP GAS KITCHENAID KFGC506JSS00 "Customer complaint is that the burners aren’t hot enough. All burners seemed to be behaving well, conversion kit has been installed. Called techline (SR: 7729539478) who stated that there is nothing that we can do, we cannot adjust the heat on the burners. Customer called customer service and was very angry. Customer service wanted me to try to boil 2 quarts of water in 20 minutes to test heat. Range passed the test. Customer still not happy. Documented with partner team."