Service History 276

Near San Antonio, TX 78254
Christian G.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG525S0HS1 Issue stated by customer: door face plate coming off. Replaced front plate of door. Unit is good. Informed customer of survey.
Near San Antonio, TX 78260
Devon F.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG515S0ES1 "Customer complaint was unit front two burners didn’t work, replaced two burners unit is operating as designed."
Near Helotes, TX 78023
Colton B.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Issue was no ice production, ice maker not filling. Replaced valve, ice maker still won’t fill. Called techline who suggested (SR: 7726236784) an ice maker wiring harness. Ordering a new one and returning.; ordrng 1 W10884720 (harns-wire)"
Near San Antonio, TX 78250
Christian G.
Job Details: 10/29/2019
DRYER MAYTAG MEDC465HW0 Issue stated by customer: dryer not heating. Customer had “Wrinkle Control” option on. Instructed customer on operation and uses for Wrinkle Control. No error codes. Unit test good. Informed customer of survey.
Near San Antonio, TX 78212
Devon F.
Job Details: 10/29/2019
MW-HOOD COMBO KITCHENAID KMHS120ESS5 "Customer complaint was unit not heating food, ordering new magnetron and interlock switch to resolve issue.; schdld next appmnt for 10/31 THU !"
Near San Antonio, TX 78259
Devon F.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG525S0HS1 Customer complaint was unit door falls apart ordering new door to resolve issue; ordrng 2 W10831019 (screw)s and 1 W10884775 (nameplate) and 1 W11219379 (glass-door)
Near Helotes, TX 78023
Tommy B.
Job Details: 10/29/2019
WASHER MAYTAG MVWB865GC0 Customer stated that the issue was that the washer does not fill adequately and that the agitator makes a scraping noise during the cycle. Reviewed the use and care guide and what to expect with regards to Water fill depth with the washer and found the scraping noise to be caused by change under the agitator. Unit tested good now with no further issues after removing the change and replacing the agitator.
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/29/2019
WASHER WHIRLPOOL WFW6620HC0 Tech requires a helper ticket in order to complete the assigned work.; saved tckt
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/29/2019
DRYER WHIRLPOOL WED7500GW0 Previous tech found to be faulty control board. Swapped out with new part to resolve issue. Unit tested good now.
Near San Antonio, TX 78260
Steven G.
Job Details: 10/29/2019
WASHER WHIRLPOOL WFW9151YW00 "Ran unit to find drain pump making odd noise. Nothing clogging pump, replaced pump and unit now sounds good.; used 1 W10730972 (PUMP- WATER) from stock"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFE320M0EW2 Found wire on black leg had charred and was no longer connected. Needs terminal block and wire harness. Terminal block should be included with harness; ordrng 1 W11219895 (harns-wire)
Near San Antonio, TX 78214
Jesus C.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFC150M0EB3 Customer complaint is that the burners will not heat to high temperatures. Tested range. Good power to coils. Coils are working properly. Advised customer that as of June 2018 all coils come with a thermal limiter and will cause cooking times to vary. No issues with range. Performed customer instruct. Job complete.
Near San Antonio, TX 78260
Devon F.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFC150M0EB1 "Customer complaint was unit not heating oven, tech diagnose a bad control board told customer they would have to pay for parts and labor they didn’t want to proceed with repair. Collected SC 113.66."
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/29/2019
DRYER MAYTAG MGDC200XW4 Tested dryer. No power to igniter. Found thermal fuse is bad. Replaced fuse. Good glow from igniter. Good flames. Dryer is working properly. Tested to complete. ; used 1 WP3392519 (FUSE) from stock
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/29/2019
COOKTOP GAS KITCHENAID KFGU766VSS02 "Parts ordered didn’t work. Not charging for those parts, due to not functioning. Calling techline. Spoke with Robert stated sounds like control and switch harness. and Sr 7726237118Gave price quote of 800 plus for new parts. Customer didn’t want to proceed with repair."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
DRYER MAYTAG MEDB765FW0 Customer complaint is that the door won’t stay latched. Pushed door closed and it popped right back out. Replaced latch with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.; used 1 279570 (LATCH) from stock
Near San Antonio, TX 78255
Colton B.
Job Details: 10/29/2019
OVEN ELECTRIC (D KITCHEN AID KODE500ESS01 "Issue was that the oven had no power and would not work. Replaced thermal fuse and tested unit. Both ovens heated well, fuse did not pop again. Found no error codes and all components seemed to be working properly. Unit testing good."
Near San Antonio, TX 78227
Richard G.
Job Details: 10/29/2019
DRYER AMANA NED4655EW1 "Replaced heater element and thermostat. Old heater element was black and bent out of shape. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind, but no email to add."
Near Little Rock, AR 72211
Doug M.
Job Details: 10/29/2019
KITCHEN WHIRLPOOL WDF520PADM7 "Inspected unit for top rack not getting clean,placed a coffee cup upright on top shelf ran normal cycle no water entered cup,checked for blockages checked ok,diagnosed to need pump and motor due to poor water flow; ordrng 1 W11025157 (pump&motor)"
Near Conway, AR 72032
Doug M.
Job Details: 10/29/2019
ICEMAKER WHIRLPOOL MFD2561HES "Inspected for two issues,icemaker arm not staying in place due to hole where it seats in icemaker head not holding position,door closure issue found adjusters on door slides are broken causing door closure issues,diagnosed to need icemaker and door slides; ordrng 1 12002683 (slide) and 1 D7824706Q (ice maker)"
Near San Antonio, TX 78251
Christian G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Issue stated by customer: ice maker no operating and water dispenser not working. Replaced ice maker. Reset water filter. No error codes found. Unit test good. Informed customer of survey.
Near San Antonio, TX 78259
Devon F.
Job Details: 10/29/2019
DRYER WHIRLPOOL MED9800TQ0 Customer complaint was unit making load noise replaced pulley idler to resolve issue unit is operating as designed.
Near San Antonio, TX 78233
Devon F.
Job Details: 10/29/2019
WASHER MAYTAG MHW8200FC0 "Customer complaint was unit leaking, replaced water valve to resolve issue. Unit operating as designed."
Near San Antonio, TX 78239
Devon F.
Job Details: 10/29/2019
WASHER MAYTAG MVWB865GW0 "Customer complaint was unit would leave clothes wet after wash is complete, replaced water valve to resolve issue unit operating as designed."
Near San Antonio, TX 78239
Devon F.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Customer complaint was unit not cooling, last visit diagnosed a bad control and diffuser replaced bad parts unit is operating as designed."
Near San Antonio, TX 78253
Richard G.
Job Details: 10/29/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 "Customer complaint is that the microwave is still having the same issue. They were under the impression that I was coming out to replace the microwave. The customer has contacted Pulte and was told that Whirlpool would be coming out today to replace the unit. Customer is going to contact Pulte again and tell them they need to contact Whirlpool, not Appliance Care in regards to the issue, as we do not replace units."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFC150M0EB3 Replaced bottom door trim. Unit is good to go. Spoke with customer about survey leave behind.
Near Universal City, TX 78148
Shawn W.
Job Details: 10/29/2019
DRYER MAYTAG MED3500FW0 "Client was not prepared or willing to pay our Service Fee. She felt it was still under guarantee from her discussions with Whirlpool. I verified with SG to see if there was another program I was missing. This is not the case. Job complete. I did not touch the unit, but needed to hit the verify box on the PVR to close this out."
Near San Antonio, TX 78247
Jim G.
Job Details: 10/29/2019
DISHWASHER MAYTAG MDB7759SAS1 Part not needed. Issue was actually resolved to customers satisfaction with power reset.
Near San Antonio, TX 78257
Colton B.
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW8800YC0 "Issue was a broken light module. Replaced light module, unit tested good. Customer inspected unit before leaving."
Near Hollins, VA 24019
Uriah B.
Job Details: 10/29/2019
DRYER WHIRLPOOL WED4915EW1 Replaced timer. Ran test cycle. All checks ok. Cx to observe.
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/29/2019
LAUNDRY WHIRLPOOL MVWX655DW1 F7e6F0e5W10752719 basket W10512161. Tub W10913953. Shifter assembly. W10721967. Splutch.W11035751. Gearcase. Found unit on cushy carpet. Basket bottoming out and causing undue strain on all components underneath. Bottoming out caused shifter to break. Absolutely needs shifter and cam splutch. Unable to determine if basket or gearcase is causing significant out of balance spin. Basket may be covered by 10 year warranty. Gearcase is not. Cx to decide how they want to proceed.
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/29/2019
DISHWASHER MAYTAG MDB8969SDE0 Replaced UI panel. All checks ok at this time.
Near Max Meadows, VA 24360
Uriah B.
Job Details: 10/29/2019
LAUNDRY WHIR WRS555SIHZ00 Replaced freezer door. All checks ok.
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL GSS30C6EYY03 "Inspected unit for not making ice,test performed test at icemaker,jumped t-h icemaker did not cycle,tested 120v at l-n did not have 120v,tested for 120v at optics did not have 120v,performed service diagnostics found control would blank out after 10 seconds not allowing diagnostics to be performed,diagnosed unit to need main control,ui control and possibly optics to icemaker,customer does not want to repair due to cost"
Near North Little Rock, AR 72117
Doug M.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM03 "Inspected unit for not cooling properly,tested temps found in freezer-13 degrees,fresh food section 35 degrees,found that customer was letting batteries to inverter die down when parking rev per dealer,verified normal operation unit checks ok"
Near Little Rock, AR 72204
Doug M.
Job Details: 10/29/2019
DRYER AMANA NED4655EW1 "Inspected unit for timer not advancing,positioned timer on 60 second ran unit approximately 10 minutes timer did not move,verified proper voltage to unit,replaced timer,tested unit operation checks ok ; pckd up 1 W10857612 (timer)"
Near Little Rock, AR 72227
Doug M.
Job Details: 10/29/2019
DRYER WHIRLPOOL WED5000DW2 "Inspected unit for smoking per customer,checked all wires,main harness,terminal block and power cord,motor nothing had any burn marks or signs of shorting,ran cycles with and with out door open no smoke,tested air out of unit checked ok,reconnected vent checked air flow to outside found vent to be clogged no air flow,informed customer to have outside vent cleaned,verified normal operation unit checks ok"
Near San Antonio, TX 78242
Christian G.
Job Details: 10/28/2019
RANGE WHIRLPOOL WFE515S0ES1 Issue stated by customer: range won’t start or work at all. Confirmed F9E0 error code. Customer states they replaced socket. Still getting only 100v from L1. Informed customer would need to get electrician prior to part install.; saved tckt
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 10/28/2019
WASHER MAYTAG MVWB765FW Check washer. Replaced console checks ok. When removing agitator screw stripped and agitator cracked. Ordering gear case and bolt; ordrng 1 W10625252 (screw) and 1 W11134159 (gearcase)
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 10/28/2019
DRYER MAYTAG MEDB765FW0 "Checked dryer. Seal for door is broken, ordering new seal. ; ordrng 1 W10284123 (seal-door)"
Near San Antonio, TX 78251
Christian G.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Maintenance stated they were no longer having issues with unit.
Near San Antonio, TX 78254
Ezequiel V.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Checked refrigerator. Found hole on gasket. Replaced gasket. Refrigerator sealing as designed. Job complete.
Near Alamo Heights, TX 78209
Devon F.
Job Details: 10/28/2019
WASHER MAYTAG MHW6630HW "Customer complaint was unit would leave clothes wet at the end of cycle and dispenser drawer would leak, ordering new inlet valve and drawer to resolve issue.; ordrng 1 W11316600 (drawer)"
Near San Antonio, TX 78247
Devon F.
Job Details: 10/28/2019
WASHER MAYTAG MVWC465HW0 "Customer complaint was unit not advancing, replaced control board to resolve issue ran a load of clothes on normal cycle to see it advance unit is operating as designed."
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/28/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Entered diagnostics F8E0 Low Fan Speed Underspeed. Rescheduled blower that had not arrived as well as ordered a control board.; ordrng 1 W11040197 (cntrl-elec)
Near San Antonio, TX 78216
Shawn W.
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KSF26C6XYY04 "I ordered the wrong hose. Called SG and got guidance on the correct parts. I explained my mistake to the client. Called Nik to see how early we can get the parts. Ordered parts.; ordrng 1 W10279882 (tube,filter inlet) and 1 W10279885 (tube,filter outlet)"
Near San Antonio, TX 78209
Devon F.
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint was unit not powering on, replaced control board and UI unit operating as designed."
Near San Antonio, TX 78258
L
Job Details: 10/28/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue is UI will turn off by it self on turn on. Did not find any error codes but did notice there’s a glitch will using UI. Ordering new UI. ; ordrng 1 W11107253 (console)
Near San Antonio, TX 78209
Devon F.
Job Details: 10/28/2019
WASHER WHIRLPOOL WFW6620HW0 "Customer complaint was unit was unbalanced, took back panel off to inspect the struts on unit, damper assembly looks fine adjusted unit legs to regain balance ran unit on high spin to test unit unit pass. Unit operating as designed."
Near San Antonio, TX 78258
L
Job Details: 10/28/2019
COOKTOP GAS JENN-AIR CVGX2423B Issue is left rear valve will not turn on found bad igniter and valve ordering parts. Service call called. ; ordrng 1 71002724 (igniter) and 1 71002775 (valve- bur) and 1 71003385 (switch- ig)
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/28/2019
MW-HOOD COMBO AMANA AMV2307PFS Replaced magnetron. Fully functional. Job complete.
Near San Antonio, TX 78259
L
Job Details: 10/28/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Wrong UI color. Please send stainless. (Silver) not black. ; ordrng 1 W11107237 (console)
Near San Antonio, TX 78260
L
Job Details: 10/28/2019
MICROWAVE OVEN JENN-AIR JMW3430DP03 Installed new Console. No error codes. Microwave and oven are responding to new UI. No further issues. Job complete
Near San Antonio, TX 78259
L
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Complaint was freezer door wasn’t closing all the way. Found door wasn’t latch on right on unit. Also gasket its brand new. told costumer might take a few days for it to adjust . Job complete. No further issues. Service fee collected.
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Last tech found failing compressor. Replaced compressor to resolve the issue. Vacuumed unit held vacuum. Charged unit held charge. Unit began functioning properly with normal immediately. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78245
Steven G.
Job Details: 10/28/2019
WASHER MAYTAG MVWP475EW0 Checked washer found unit not agitating correctly found actuator not going into position replaced checked operation unit working properly now ; used 1 W10913953 (ACTUATOR) from stock
Near Boerne, TX 78006
Douglas H.
Job Details: 10/28/2019
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Last tech found faulty compressor. Replaced compressor to resolve the issue. Unit now functioning as designed. Full frost pattern under 3 minutes. No further issues at this point. Yes to survey and leave behind.
Near , TX 78152
S. L.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Found valve leaking where line meets connector on valve don’t see any damage to 1/4 line but will replace line and valve to prevent any more leaks in future snapped picture of cutoff where sheet rock is damaged by who ever worked on this during building process. Turned off water till we return Rescheduling next Friday customer aware of drywall damage.; ordrng 1 2181944 (tube-water) and 1 W10498995 (valve-inlt) and 1 WP2300868 (fitting)
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/28/2019
RANGE WHIRLPOOL WFC150M0EW3 Customer stated burners not functioning properly. Followed service pointer W11354284. Unit is functioning as designed. No issues found. Customer did not like the answer. Referred back to customer service since working as designed. Called CXC to document spoke to kristi. She documented Sr 7725954007Customer declined email. Left leave behind anyway.
Near San Antonio, TX 78216
Ivan B.
Job Details: 10/28/2019
WASHER MAYTAG MVWB765FW1 Replaced control and console. Calibrated and tested. Unit working properly now. Yes to survey and leave behind.
Near San Antonio, TX 78259
L
Job Details: 10/28/2019
RANGE WHIRLPOOL WFG525S0HS1 Concern is oven might not be turning on the right way. Check oven turn it on to 350 and no issue found unit alSo Costumer was concern about a clicking noise. Told costumer it just the igniter spark sounds. Unit working as design job complete
Near San Antonio, TX 78201
Ivan B.
Job Details: 10/28/2019
DRYER MAYTAG MGDC215EW2 Replaced push to start switch and door switch. Unit now working properly. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78228
Ivan B.
Job Details: 10/28/2019
WASHER MAYTAG MVWX655DW1 Checked washer got no fault codes. Ran auto test and unit ran fine. No abnormal vibrating just the usual amount. Tested with clothes and same result. Advised customer on how to properly load washer to avoid unbalanced loads and overloading. Yes to survey and leave behind. Customer doesn’t have email.
Near San Antonio, TX 78253
Justin
Job Details: 10/28/2019
WASHER MAYTAG MHW5630HW0 F8E1 stored in system. Ran diagnostics and were able to engage spin cycle. Found faulty valve per error code. Ordered part and scheduled next visit.; ordrng 1 W11316256 (valve)
Near San Antonio, TX 78249
Ivan B.
Job Details: 10/28/2019
WASHER WHIRLPOOL WFW5620HW0 Checked washer unit was getting no power. Replaced electronic control and control panel. Tested unit and unit working properly at this time. Yes to survey and leave behind.
Near San Antonio, TX 78257
Ivan B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Replaced door gasket. Door sealing properly now. Yes to survey and leave behind.
Near Live Oak, TX 78233
Devon F.
Job Details: 10/28/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC7AB01 Customer complaint was unit not heating properly. Replaced control board to resolve issue unit operating as designed. Collected 425.16 for parts and labor.
Near San Antonio, TX 78258
Steven G.
Job Details: 10/28/2019
REFRIGERATOR JENN-AIR JFX2897DRP02 "Checked refrigerator found unit had come on per customer and is cooling properly, will need UI and freezer light since some off the lights are not working ; ordrng 1 W10660728 (module) and 1 W10752728 (cntrl-elec)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/28/2019
RANGE WHIRLPOOL WFE550S0HZ1 Issue was the seal on the cooktop is melted and ripped in one section. Unit is under a 30 day cosmetic warranty. Ordering a new cooktop to resolve issue. Cooktop is out of stock PSP.; ordrng 1 W11183708 (cooktop)
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW4855HW1 Issue was that the cabinet had a dent in the bottom right portion. Replaced with new cabinet to resolve issue. Ran automatic test cycle to ensure unit is functioning normally. Unit is functioning normally at this time with no further issues.
Near San Antonio, TX 78219
S. L.
Job Details: 10/28/2019
DRYER MAYTAG MEDB765FW0 "Tested found failed door switch, removed top panel and screws to old switch replaced switch reassembled tested unit all operations normal, advised of email survey and paper.; used 1 WP3406107 (SWITCH) from stock"
Near San Antonio, TX 78250
Richard G.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Changed out control. Tested to complete, unit is good to go. Customer will monitor temperatures over the next 48 hours. Spoke with customer about survey leave behind that he has from previous visit."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Changed out light. All lights brightened up. Unit is good to go.
Near San Antonio, TX 78264
S. L.
Job Details: 10/28/2019
RANGE WHIRLPOOL WFE505W0HB1 "Arrived found scratches on floor and cabinet took pictures. Pulled off back cover to power cord. Power cord not damaged, l1 terminal burnt up and wire to it. Ordered screw, nut, wire harness, and terminal block. Let customer know what we needed to repair unit and rescheduling. 11/1; ordrng 1 3400016 (screw) and 2 3400029 (nut)s and 1 W10245259 (block-term) and 1 W11134842 (HARNESS)"
Near Spring Branch, TX 78070
Steven G.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found unit not cooling, found compressor not starting, replaced overload and capacitor, compressor started right up and started cooling, refrigerator checks ok at this time.; used 1 W10197428 (OVERLOAD), and 1 W10350564 (CAPACITOR ) from stock"
Near San Antonio, TX 78247
Steven G.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Compressor winding shorted. Pops circuit breaker. Replaced compressor. Verified unit cooling
Near San Antonio, TX 78253
Justin
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Customer reported that “compressor was loud”. Ran diagnostics and compressor and all other components tested good. Unable to reproduce any loud noise, all components operating normally. Noise is more than likely coming from back panel that sits by compressor. No email to add, left leave behind survey example."
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/28/2019
REFRIGERATOR KENMORE 106.5177351 "Client had Sears come out to look at this Kenmore refrigerator. They instructed them that it needed a new light kit and would have to charge them. But that, this was a Whirlpool product and that this model had an issue with this light set and that Whirlpool would replace it. The client called Whirlpool, and spoke with Allen on 17OCT2019. He said that although it was out of warranty that they would cover it. He explained that Appliance Care would come out with a light kit and would cover the parts and labor. The model number did not match what was on the job order. Because of this I could not find any Service Manuel. I called tech line, they explained to me that this was a Kenmore product and that we would have to call Sears Technical Assist. Called SG and he told me to stand down, I explained all this to the client. I provided them all the dispatch numbers and such. I stayed for the wife to come home and got on the phone with her and Whirlpool custom
Near San Antonio, TX 78250
Justin
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW7000DW4 Customer is stuck in Dallas due to weather. Cancelled and will call office to reschedule upon return to San Antonio.; saved tckt
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 10/28/2019
RANGE WHIRLPOOL WFE510S0HS1 Checked range. Found damage to range.Replaced panel drawer.job complete.
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/28/2019
ICE MAKER WHIRLPOOL n/a Unit sometimes overfills with ice sometimes not making enough ice. Finding issue to e faulty bin thermistor. Ordering thermistor to resolve the issue. ; ordrng 1 WPW10511923 (thermistor)
Near Helotes, TX 78023
Tommy B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer stated the issue was that the water dispenser has low pressure. Found issue to be king to water hose. Pulled refrigerator forward and water flow is normal. Show this to the customer. No further issues at this time. Yes to survey.
Near Schertz, TX 78154
Steven G.
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 "Unit not dispensing water at front, making ice. Changed valve, verified unit pushing water, replaced filter, unit good to go. ; used 1 W11194380 (DUAL VALVE ) from stock"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/28/2019
WASHER MAYTAG MVWB835DW1 "Last tech found ceased tubs to gear case. Replaced outer tub and gearcase. Upon trying to install inner tub that was ordered discovered it was the wrong part. Ordering correct inner tub. Put unit all the back together as much as possible without inner tub. Just have to install inner tub, wash plate, and tub ring. Then lid screws. All other parts are in the unit. ; ordrng 1 W10811960 (spin basket)"
Near San Antonio, TX 78253
Christian G.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue stated by customer: ice maker making chunks of ice. Ran diagnostics, found ice maker heater constantly turning on and off. Ordering parts.; ordrng 1 W10683115 (icemaker)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/28/2019
DRYER MAYTAG MEDB835DW4 Previous text sound issue to be faulty control panel and control board. Swapped both to resolve issue. No further issues at this time.
Near San Antonio, TX 78257
Ivan B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Issue was already resolved by apartment maintenance.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW4950HW1 "Wash plate fell off. Tightened wash plate to gear case and tested. Unit is loosening the wash plate screw itself. Ordering gear case, wash plate and wash plate screw to resolve the issue. ; ordrng 1 W10772621 (screw) and 1 W11035747 (gearcase) and 1 WPW10215115 (washplate)"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/28/2019
WASHER MAYTAG MVWX655DW1 Unit not filling. Found cause to be clogged inlet valve. Replaced inlet housing to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Customer complaint was ice maker not making any ice. Tested unit. Ice maker tested good. Tested L to V no water being dispensed to ice maker. Inlet valve tested bad. Ordering new inlet valve. ; ordrng 1 WPW10498976 (valve)
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 10/28/2019
MICROWAVE OVEN JENN-AIR JMW3430DS02 "Checked microwave oven, panel froze within seconds of operating. Replaced panel. Microwave oven has no error codes and is working as designed."
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 10/28/2019
RANGE WHIRLPOOL WFE320M0ES2 "Checked range. Unit working as designed. Found bent bracket on bottom drawer, replaced bracket. Job complete."
Near Comfort, TX 78013
Colton B.
Job Details: 10/28/2019
RANGE KITCHEN AID KGRS505XSS02 Customer complaint lower oven not heating. Replaced oven element per previous tech. Tested unit. Unit still not heating. Tested other components and found igniter to be bad. Ordered new igniter and rescheduled new appointment 1515 gate code; ordrng 1 WP7432P143-60 (igniter- b)
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Attempted to gain entry with maintenance, but there is a large dog in the home on secured. Will need to reschedule with customer in the home.; saved tckt"
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 10/28/2019
RANGE WHIRLPOOL WFC150M0EB1 Checked range found F9 error code. Replaced control board. Ran diagnostics working as designed at this time. Job complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/28/2019
RANGE WHIRLPOOL WOD51EC0HB01 "Swapped out blower, control, and console to resolve issues. Unit testing good now. Yes to survey."
Near Bulverde, TX 78163
Jim G.
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Determined by and had shorted during storm but was not damaged. Reset unit. Unit functioned properly. Issue resolved. Collected service fee.
Near San Antonio, TX 78255
Colton B.
Job Details: 10/28/2019
REFRIGERATOR KITCHEN AID KRMF606ESS01 "Issue was small ice cubes and low pressure on dispenser. Replaced dual valve, resolved issue. Unit tested good, no leaks. Collected P&L."
Near San Antonio, TX 78255
Colton B.
Job Details: 10/28/2019
DISHWASHER KITCHEN AID KDTE254ESS2 Issue was no drain on dishwasher. Replaced drain pump on unit. Unit is now draining well. Verified no leaks after installing new pump. Collected P&L.