Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Not cooling per customer. The customer said it was cooling now after unplugging it for a few days, he said it was freezing up at the evaporator, ordered part to resolve issue.; ordrng 1 W11405276 (HARNESS)"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
MICROWAVE KITCHENAID KOCE500ESS11 "I called and spoke with Roland, he said he was not able to meet with me today. Rescheduled the customer ; schdld next appmnt for 1/18 MON !"
Near CTY BY THE SE, TX 78336
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Inspected unit, found issue to be with evaporator fan motor. Fan motor does not function and is not circulating air will need to be replaced to resolve this issue.; ordrng 1 W10128551 (evaporator fan mtr)"
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS325FDAD "Inspection of the ice tray is either cracked or overfilling causing water to overfill into ice been watching turn has made a large lump of ice. Will need to replace ice bin and icemaker to resolve issue; rqstng P&A on 1 W10300022 (icemaker) and 1 W10558423 (ice container,comp)"
Near Corpus Christi, TX 78408
Michael
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 "Won’t start per customer. Plugged the appliance in and the drain pump was activated, held the start button to cancel, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes. Elderly couple, showed the customer how the appliance works, the appliance is working normal"
Near Corpus Christi, TX 78409
John L.
Job Details: 01/07/2021
RANGE AMANA AER6303MFB2 "Installed new control, issue has been resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Inspected unit, heater not coming on. Diagnostic reveals that no heat code. Replace heater and thermostat to resolve this issue.; ordrng 1 W10441445 (heater) and 1 3371618 (sub 661566)"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
DRYER MAYTAG MED7230HW1 "Ran diagnostics, no codes. Ran test cycle, motor buzzing and will not turn. When trying to run unit in a normal cycle motor does not try to function at all, possible ACU issue. Will need to replace board and motor to resolve this issue.; ordrng 1 W11420136 (control) and 1 W10396028 (motor-drve) and 1 3387610 (sub 661570) and 1 697772 (blower wheel)"
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
WASHER MAYTAG MVWB835DW3 "Installed components, recalibrated unit. Issue has been resolved."
Near Corpus Christi, TX 78412
Michael
Job Details: 01/07/2021
OVEN WHIRLPOOL WFE525S0HV0 "F1E1 error,, cleared error code and unplugged the appliance to reset the control, plugged it back in, the error popped back up before I could attempt to preheat the oven. Control needs to be replaced. The customer didn’t want to spend the money on the repair, paid for the SCF "
Near Corpus Christi, TX 78413
John L.
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "F1E2 Software issue, let unit run through test. At end of diagnostic test cycle heater did come on. Customer had unit running before showing up and was at end of cycle. Heater did not come on then. Will replace control, thermostat, and detergent dispenser to resolve these issues.; ordrng 1 W10904714 (cntrl-elec) and 1 W10195091 (thermostat)"
Near Corpus Christi, TX 78415
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT148FZDB00 "The appliance was freezing up on the left side of the freezer where the ice maker is. Removed the back panel and defrosted ice that was built up on the left side from water. The tube was on properly, put the ice maker in place and had it call for water, didn’t see visual leak, replaced the back panel and ice maker, possible, made sure the tube was in far enough and tested the ice maker again, no visual leaks, the ice maker and appliance are working normal"
Near Corpus Christi, TX 78404
John L.
Job Details: 01/07/2021
RANGE WHIRLPOOL WFE77080FZ2 "Inspected unit, Control board randomly shuts down and display glitching out. Will need to replace control to resolve this issue. Also replace bake element as its about to go out as well.; rqstng P&A on 1 W10828144 (cntrl-elec) and 1 W10774342 (elmnt-bake)"
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVWC465HW2 Customer complaint same as last time in the middle of spin cycle unit made loud noise and stopped working. Inspection of unit this time shows error code for shift failure. Again manually testing shifting through gentle heavy and spin so all good functionality. Replaced actuator cam and belt to resolve the issue.; ordrng 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator)
Near Rockport, TX 78382
Michael
Job Details: 01/07/2021
ICEMAKER KITCHEN AID KUIX535HPS00 "Not making ice, turned the appliance on, the recirculating pump is locked up. Installed new pump, turned the appliance on, the pump and appliance are working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
REFRIGERATOR AMANA ART308FFDM06 "#1469Inspected unit, found unit has leak in system. Also compressor went to long without Freon, this has burned out compressor. Both compressor and evaporator will need to be replaced to resolve this issue. Should fall under warranty as it falls within timeframe and issue still pertains to sealed system.; ordrng 1 W11103612 (Evaporator) and 1 W11135151 (Compressor)"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Well in the process of disassembling the freezer compartment slides fell down and struck rocker switch. Replace switch to resolve issue.; ordrng 1 W10843353 (module) and 1 W10847853 (switch)
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
DISHWASHER KITCHENAID KDTM804KPS0 "Ran diagnostics and ran test cycle, was able to pull a F9E1 drain pump. Drain pump starting rough, blades on pump shattered. This was causing pump to bind and display F9E1 error. Drain pump will need to be replaced to resolve this issue.; ordrng 1 W11035709 (Drain pump)"
Near Corpus Christi, TX 78404
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVWB765FW Installed component issue resolved
Near Corpus Christi, TX 78411
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW7000DW4 "F6E2 error code per customer. F0E3, F6E3, F6E2, cleared error codes, it allowed me to calibrate, ran a diagnostics test and it was taking too long to fill, it skipped from test 4 to test 11 which tech sheets says to change out the control but it did complete the test without error codes. Removed the hoses from the inlet valve and found the hot side was clogged up with calcium. Installed new water valve from one I had in truck stock part number W11096268, calibrated and performed a diagnostics test skipped from test 4-11 again, ordered control and rescheduled customer ; ordrng 1 W11182871 (cntrl-elec)"
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Installed parts ordered, the fan still wouldn’t come on, looked at the harness connection, there was a lot of corrosion, unplugged it and found both ends were burnt, the connection coming out of the cabinet isn’t repairable. Called and spoke with Austin at Whirlpool tech line SR7729627713. He agreed this was not repairable"
Near Victoria, TX 77905
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Customer says it’s making a loud noise. I’ve changed out the damper on the past visit. I unplugged the appliance for 5 minutes and plugged it back in, the damper was opening and closing, the customer said that’s not the noise she’s hearing, unable to duplicate the noise. The appliance is working normal"
Near Portland, TX 78374
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWB835DC4 "Won’t power on per customer. Plugged the appliance in, I was able to get into diagnostics, F6E2, F2E1, cleared error codes, tried to run a diagnostics test, UI wouldn’t allow any selections, unplugged the appliance and plugged back in, F6E2 error code on the display again. Ordered console to resolve the issue, went ahead and ordered the control; ordrng 1 W11120178 (console) and 1 W11170706 (cntrl-elec)"
Near Aransas Pass, TX 78336
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Appliance isn’t cooling. The appliance was unplugged, plugged the appliance in, the evaporator fan is locked up. Confirmed the part needs to be ordered, please reschedule customer when the part comes in.; saved tckt"
Near Aransas Pass, TX 78336
Michael
Job Details: 01/07/2021
DRYER WHIRLPOOL WED8540FW1 "The appliance is making a loud squeaking noise, sounds like the rollers are worn causing it to sound rough,ordered kit to resolve issue ; ordrng 1 4392067 (dryer repair kit)"
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
DISHWASHER KITCHENAID KDTM354DSS4 "Leaking underneath per customer. The pad was wet with food particles on the kick plate. The grate was clogged with plastic and a piece of rubber and food, cleaned out and put back in place. F8E2 error code, installed new drain pump, ran diagnostics, no visual leaks during cycle, completed with no visual leaks, issues or error codes. The appliance is working normal."
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
RANGE WHIRLPOOL WFE540H0ES "Installed new sensor, preheated to 350, it finally leveled within 5 degrees, the appliance is heating and working normal"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/07/2021
WASHER MAYTAG MVWX655DW1 "Inspected unit, ran a few tests to determine cause of noise. Noises coming from cam. This is already been ordered I should be arriving by Friday the eighth. Will reschedule for Friday once cam is on hand.; schdld next appmnt for 1/8 FRI !"
Near Corpus Christi, TX 78410
Adam
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 Install components calibrated unit issue resolved
Near Alice, TX 78332
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW8500DW5 Inspection of unit shows lid is broken and hinge possibly bent top left corner. Replace hinge and lid to resolve issue; ordrng 1 8563965 (hinge) and 4 W10339706 (screw)s and 1 W10843825 (lid)
Near Portland, TX 78374
Adam
Job Details: 01/07/2021
DRYER AMANA NED4655EW1 Install components tested unit issue resolved
Near Rockport, TX 78382
John L.
Job Details: 01/07/2021
DRYER MAYTAG MEDC465HW0 "Inspected unit, element is coming on but will not reach a temperature, issue with high temperature thermostat. Replace to resolve this issue.; ordrng 1 3977767 (thermostat 221 deg)"
Near Taft, TX 78390
John L.
Job Details: 01/07/2021
RANGE AMANA ACR4303MFB3 "Installed components,, issue has been resolved"
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "The appliance isn’t cooling properly. Removed back cover to the compressor and found the lines were frozen. , low on Freon. This unit doesn’t take a dye dryer, rescheduled for sealed system technician.; schdld next appmnt for 1/13 WED !"
Near Corpus Christi, TX 78417
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW5000DW1 Install component calibrated unit ran verification cycle issue resolved
Near Skidmore, TX 78389
John L.
Job Details: 01/07/2021
OVEN MAYTAG MEW9527FB01 "Customer had unit out, inspected. Found issue with wire nut, placed wire nut firmly. Unit now functions."
Near Kenedy, TX 78119
John L.
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRSC503ESS01 Installed door issue resolved.
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVW6230HC0 Customer complained of doesn’t feel like the machine is washing as well as it should. Air codes on machine show overload and laundry in a fresh cycle. Advise customer to never put clothes in during in a fresh cycle and it’s not meant for washing clothes. Also had a customer show me about how much laundry they put in and it is way too much by about half again as it should be. Also went over sub distribution for unit customer states they use pods. Advise customer should only use one pod at a time and also to separate and wash smaller loads. Issue resolved
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
FREEZER KITCHENAID WRV986FDEM01 "Customer complaint of unit losing cooling in freezer section. Also stop producing ice and water dispenser will trigger water on it on. And Lighting for entire unit freezer and refrigerator has gone out. Trying to run diagnostics through interface will let me enter diagnostics in advance to test but once the test is activated unit will turn blank and go back to original home screen. Also large to medium amount of ice growing on back of freezer wall which is contributing to lots of cooling in that section. Replace evaporator Motor to resolve issue. Also ordering LED power supply control and interface to resolve issue. Job will require authorization; rqstng P&A on 1 W10394076 (valve-inlt) and 1 W10403752 (switch) and 1 W10624574 (cntrl-elec) and 1 W10701003 (motor-evap) and 1 W10701640 (valve) and 1 W10788814 (cntrl-elec) and 1 W10811365 (cntrl-elec) and 1 W10852747 (cntrl-elec), states that autho needed"
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL WDF590SAJM0 "Doesn’t wash per customer. F4E3, F7E1, F9E1 error codes, put into diagnostics, the motor is bad, ordered part and rescheduled the customer ; ordrng 1 W11085683 (pump&motor)"
Near Mathis, TX 78368
John L.
Job Details: 01/07/2021
WASHER MAYTAG MVWC565FW1 "Inspected unit, no codes pulled. Ran agitation and spin, heard some rattling during meditation and a bit of rattling add start up and bending of spin cycle. Found cause of noise, Kenny was caught in between wash plate and tub this was causing sound issues with unit. Removed Penny and tested afterwards, no more rattling can be heard. Issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVW6230HW0 "Installed new UI, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
Near Aransas Pass, TX 78336
John L.
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW5100HC0 "F9E1 drain errorDrain pump issue, will need to replace pump to resolve.; ordrng 1 W11263349 (Drain pump)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2021
DRYER WHIRLPOOL MEDC465HW0 Inspection of unit shows Bad voltage running to the unit. Red to ground 120 black to ground 120 black to red 127. Advise customer to contact professional electrician to resolve issue
Near Aransas Pass, TX 78336
John L.
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 Customer does not have a washer machine.
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived at customers location spoke with customer letting him know that product was dispatched as out of warranty. Customer states that he did buy extended warranty through whirlpool. Advise customer to avoid a service call fee he would have to contact whirlpool and have job dispatched correctly.
Near Taft, TX 78390
John L.
Job Details: 01/07/2021
DISHWASHER AMANA ADB1400AGB1 "Installed new motor, tested after installation. Issue has been resolved."
Near Lake City, TX 78368
John L.
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW4816FW1 "F8E1 long fill, inspected lines found issue to be with valves getting clogged with sand. Will need to replace valves to resolve this issue.; ordrng 1 W10701459 (valve)"
Near Corpus Christi, TX 78418
Adam
Job Details: 01/07/2021
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived at customers location and opened dishwasher roaches immediately became apparent as issue with the machine took several pictures in SD-QuickPic. Warranty is void
Near Inez, TX 77968
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWB835DW0 "Installed the part, F2E3, UI mismatch. Correct part number on the box wrong part in the box, please reschedule the customer when the part comes in ; ordrng 1 W10861510 (console)"
Near Alice, TX 78332
Adam
Job Details: 01/07/2021
DRYER MAYTAG MEDC465HW0 Customer complaint of unit taking repeated cycles in order to dry. I am mediately noticed dryer was almost flush against back of wall. Pulled out unit to discover vent hose was smashed almost flat which in turn is causing the unit not to be able to vent correctly which is causing long drive times. Unit is getting correct voltage and proper temperatures. Advise customer to adjust vent as best as possible but because lack of space will be difficult to find proper placement. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Appliance is leaking per customer. Checked the bottom freezer to see if there was water collected from it not draining when it goes into defrost, no signs of that happening, removed the back cover to the compressor, no signs of any water leaks, condenser fan is working normal and the pan is holding water, the ice maker called for water, no signs of any water leaking from the house valve or water line. The source is coming from somewhere else, the appliance is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
DRYER MAYTAG MED6230HW0 "Went into diagnostics and found F3E2 error code, cleared error code, ran a diagnostics test, completed with issues or error codes, ran the appliance for 5 minutes, it’s heating and working normal, no error codes. I went ahead and unplugged the appliance for 60 seconds and plugged it back in to reset the control, ran the appliance again, the appliance is heating and working normal, no error codes."
Near Ingleside, TX 78362
John L.
Job Details: 01/07/2021
WASHER WHIRLPOOL WFW92HEFW "Inspected unit, ran diagnostics. No codes found on unit, ran unit through test mode. Unit one through test mode without issue. When trying to wash on normal cycle, unit just spins and senses will not dispense water or do anything else. This is most likely due to an issue with control board will need to replace to resolve this.; rqstng P&A on 1 W10751203 (cntrl-elec) and 1 W11184031 (cntrl-elec)"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/07/2021
FREEZER MAYTAG MZF34X20DW03 Inspection of unit shows continual frost buildup on bottom center and right of the door gasket does not seem to be sealing consistently around entire fridge also has several dead places were rubber has stopped being supple. Also door has slight sag or misalignment to cabinet replace both door and seal to resolve issue. Have not set return date pending on shipment of door; ordrng 1 W10574475 (gasket-dor) and 1 W10612925 (nameplate) and 1 W10628869 (stop-door) and 1 W10673707 (dor-fmd)
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
RANGE KITCHENAID KFED500ESS02 "Removed the glass top which came out in pieces, and saw the customer continued to use the stove top, cleaned all the grease I was able to get to, inlet the parts ordered, the appliance and elements are working normal including the warmer."
Near Corpus Christi, TX 78404
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW7120HW0 Inspection of unit shows error code F0E5 comes back as unbalanced load. Customer states she’ll have to run spin cycle several times for unit to extract water correctly. Running unit through diagnostic cycle shows all functions work as designed. No issues found with the machine. Customer states she will be looking to return product.
Near Corpus Christi, TX 78404
Adam
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived at customers location to talk to them about Specifics of the unit and why they think that it is the same issue. Almost immediately gentlemen of the house started to slowly get more and more angry after I informed him that because we are outside the 90 days that diagnostic and labor will be applied to the service call at that point customer started he raise his voice and use swear words. I told the customer to have a good day and I would not be spoken to like that. Issue resolved. Calling partner team to document issue sr#7729653793
Near Portland, TX 78374
John L.
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL WMH31017HZ "Blower fan is loud, replaced blower and tested after installation. Issue resolved."
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
DRYER MAYTAG MEDC465HW0 "Install motor, the appliance is still not heating, thermostats and voltage show to be good. I went ahead and changed out the high limit thermostat and heat element although they show to be good, it didn’t make a difference, possible still a bad motor, call tech line and spoke with Scott, he advised not to reorder the motor, to order the timer and heat switch/temperature control SR7729660002; ordrng 1 W10185992 (timer) and 1 WP3405156 (switch)"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "The ice maker has never worked per customer. Put into diagnostics and activated the harvesting test, shows it has a bad motor, Installed new ice maker, plugged appliance back in, still shows a bad motor, tried to activate the fill test, will not respond and it does read the bucket is in place and empty, getting water from the water dispenser, Ordered UI to resolve issue and the control just in case. rescheduled the customer ; ordrng 1 W11089236 (cntrl-elec) and 1 W11130216 (cntrl-elec)"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 Inspection of unit shows no error codes. Customer complaint of clicking noise and then unit not operating. Calibrated unit and ran verification cycle no issues found manually tested hot and cold water valves good water volume entering tub also manual testing of lid lock shows working order 100% of the time. Issue resolved
Near Refugio, TX 78377
John L.
Job Details: 01/07/2021
RANGE AMANA ACR4303MFB3 "Inspected unit, control board does not function will need to be replaced to resolve. Also customer states that burners do not heat properly, there is a service pointer for this unit for poor heating coils. Replace these to resolve this problem.; ordrng 1 W11204487 (cntrl-elec) and 1 W11371990 (Coil kit)"
Near Corpus Christi, TX 78411
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVWC565FW2 Inspection of unit shows error code for shifter fault. Testing unit between gentle and heavy agitate shows good function no issues. Calibrated unit and ran verification cycle. Issue resolved
Near Refugio, TX 78377
John L.
Job Details: 01/07/2021
RANGE WHIRLPOOL WFG320M0BW2 "Inspected unit, can smell gas but unable to locate origin of leak. Will need to replace all gas lines to make sure that leak is taken care of.; ordrng 1 W10512763 (pipe-mnfld) and 1 W10514425 (holder-orf) and 1 W10514426 (holder-orf) and 1 W10514428 (holder-orf) and 1 W10514424 (holder-orf) and 1 W10619922 (tubing-gas) and 1 W10512963 (tubing-gas) and 1 98014893 (valve,oven) and 1 W10633327 (regulator)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Install components tested unit issue resolved.
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW5000DW "The gearcase is making a loud screeching noise on the spin cycle and leaking oil. Ordered parts, please reschedule customer when parts come in.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W11454734 (GEARCASE ) and 1 WPW10006384 (drive belt)"
Near Alice, TX 78332
Adam
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 Inspection of unit shows ice has formed on back of freezer but testing shows all components in good working order. Also customer stated they left the freezer door open and that’s when ice occurred but once they close the freezer no new ice was formed. Issue resolved
Near Corpus Christi, TX 78408
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT112CZJB00 "Inspected unit, found issue to be with compressor. Compressor running hard and loud. Replace compressor to resolve this issue.; ordrng 1 W11225065 (Compressor?)"
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWB865GW1 "Installed me UI, calibrated and performed a diagnostics test, completed with no issues or error codes, the UI and appliance are working normal"
Near Robstown, TX 78380
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Inspected unit, freezer compartment door frozen shut. After free door open found issue to be with slides and gasket as well as few gaps in lining. Will need to replace gasket and slides to resolve door issues. Also freezer heater not turning on, element has continuity. Issue with harness replaced this as well.; rqstng P&A on 1 W10728094 (motor-evap) and 1 12986101 (evap fan blade) and 1 W10248749 (gasket-fip) and 1 W10795770 (bracket) and 1 W10795768 (bracket) and 1 212643 (sealer-gum), ordrng 1 542639 (adhesive)"
Near Robstown, TX 78380
Adam
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Install components tested unit issue resolved. Did advise customer of a 24 hour wait. Before unit comes to temperature
Near San Diego, TX 78384
Adam
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for basket speed fault. Upon further inspection it shows wash plate has become loose from gear case. Unable to separate wash plate from case. Replace agitator gear case capacitor actuator clutch and belt to resolve issue. Job will require a 2 count. Job will require authorization. Have not scheduled return date pending authorization; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley)
Near Kingsville, TX 78363
Adam
Job Details: 01/07/2021
WASHER MAYTAG MHW6630HW0 Customer complaint of water leaking from front left corner. There is a service pointer referencing this complaint. Suggest a method of repair is to replace dispenser assembly. Also receiving error code for lock failure. Replace lid lock water valves and assembly to resolve issue. Have not set return date pending parts arrival.; ordrng 1 W10804741 (latch) and 1 W11036928 (valve) and 1 W11036930 (valve) and 1 W11437244 (DISPENSER ASSEMBLY)
Near Corpus Christi, TX 78416
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVW6230HC0 Inspection of your shows error code for off-balance load. But further inspection of unit shows wash plate has come loose from gear case. Unable to separate gear case from wash plate. Also tub is sitting out of alignment. Replace gear case tub actuator capacitor to resolve issue. Have not scheduled return date pending parts arrival. Will require 2 count for repair.; ordrng 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W11093899 (AGITATOR) and 1 W11162560 (CAPACITOR) and 1 W11164183 (GEAR CASE) and 1 W11178224 (BASKET ASSEMBLY) and 1 W11183985 (LOCK NUT)
Near Corpus Christi, TX 78414
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Installed components, compressor has regain function, and unit is now cooling. Issue has been resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
REFRIGERATOR KITCHEN AID KRFC704FSS00 "Inspected unit, found icemaker does not function. Was unable to remove bin as it may be fused to shaft. May need to break bin free, this would probably damage bin and may need to be replaced as well. Ordering icemaker and bin to resolve issues.; ordrng 1 W10888882 (icemaker) and 1 W10903434 (ice-contnr)"
Near Corpus Christi, TX 78410
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWB835DW4 "Loud knocking noise when it’s washing per customer. F0E4, error code, cleared error code and tested the inlet valve, found the hoses were crossed, made correction. Filled the tub with water and some towels and manually tested agitation cycles, couldn’t duplicate the noise. Drained the water and manually tested the spin cycle, still not making the noise the customer is hearing, looked underneath and found the bolt to the motor was loose, tightened and torqued the the bolt, calibrated the appliance."
Near Corpus Christi, TX 78404
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRT104TFDW00 "Install compressor, charged unit. Unit is cooling and issue has been resolved."
Near Alice, TX 78332
Adam
Job Details: 01/07/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Inspection of unit shows control board is receiving power but oven commands not being excepted. Unable to run diagnostic. Also not heating. Replace both control interface issue. I’m not scheduled return visit waiting for parts to be on hand; ordrng 1 W11105016 (console) and 1 W11253187 (cntrl-elec)
Near Corpus Christi, TX 78411
Michael
Job Details: 01/07/2021
WASHER LG WT5680HWA "The customer said the water is draining like it’s supposed to but the clothes are still coming out dirty. Pulled the appliance out and found the drain line to the house is too low, about 24 inches, therefore the water is draining too soon and not completing the wash cycle, took the back cover off and pulled the drain hose off the drain pump and confirmed there was no obstruction, the drain line needs to be at least 36 inches high. The appliance is working normal"
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
ICEMAKER KITCHENAID KUIX505ESS2 "Inspected unit, found sensor to be detached from its location. This is causing ice production issues, please sensor back where it should be. Issue resolved."
Near Sinton, TX 78387
Michael
Job Details: 01/07/2021
RANGE AMANA AER6303MSF1 "Plugged the appliance in, the top elements are working normal, I was able to start the preheat process, but the control shut off and wouldn’t allow any selections after that, ordered the control.; ordrng 1 W10904904 (cntrl-elec)"
Near Port Aransas, TX 78373
John L.
Job Details: 01/07/2021
RANGE KITCHENAID KSGG700ESS2 "Inspected unit, unit flashing F9E0 miswired. Checked wiring no issues found, customer also stated that the sound of short can be heard at random times, but saw no signs of a short. Will need to replace boards to resolve issues.; ordrng 1 W10901124 (panl-cntrl) and 1 W10759325 (cntrl-elec) and 1 W10759285 (cntrl-elec) and 1 W10457998 (module-spk)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/07/2021
WASHER MAYTAG MVWB865GW0 Install components calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature.
Near Corpus Christi, TX 78412
John L.
Job Details: 01/07/2021
REFRIGERATOR AMANA ART308FFDM07 "Inspected unit, compressor and unit comes on and does pool but components shut off prematurely. Tried to run diagnostics, but board would not respond and go into diagnostic mode. Made several attempts without success. Replace control to resolve this issue.; ordrng 1 W11207403 (Control)"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed components, issue has been resolved."
Near Victoria, TX 77905
Michael
Job Details: 01/07/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not making ice per customer. On arrival the customer said it started making ice again, there were no error codes, it’s possible it was caused by a storm that came through and power went out when they were out of town and saw PO on the display. This would have caused the temperature to rise and it not make ice, temperatures are back to normal and making ice"
Near Victoria, TX 77905
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWC565FW1 "Won’t power on per customer. I was able to get into a, no error codes. Calibrated and performed a diagnostics test, completed with no issues or error codes. The customer said it powers on sometimes and other times it won’t, he said there has been storms come through and knocked power out, possibly affected the control, I went ahead and installed new control, calibrated, the appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 01/07/2021
WASHER AMANA NTW4516FW3 "Not spinning per customer. F7E5, F8E1, error codes, cleared error codes, tested the inlet valve, not getting enough water, only cold side hooked, no hot water, removed the hose and cleaned out the valve with a water hose, put back in place, tested the valve getting good water pressure, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is spinning and working normal. The appliance is on a water well, advised the customer to put a filter in place, or the issue will possibly happen again"
Near Corpus Christi, TX 78416
Michael
Job Details: 01/07/2021
WASHER MAYTAG MVWC465HW2 "I called the customer numerous times enroute to the location, no answer or vm. Arrived at the location, knocked on the door and rang the doorbell several times, no one came to the door, waited left magnet and took a picture, the customer showed up as I was leaving. F0E4 error code, high temperature fault, tested the inlet valve, the hoses were crossed, corrected the problem, tested spin cycle manually, the gearcase is screeching real bad, confirmed gearcase needs to be replaced, advised the customer someone will call schedule an appointment when the part arrives.; O-emld tckt"
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
RANGE AMANA AGR4230BAB3 "Installed new hinges and adjusted the flame on the stove top burners, door and appliance are working normal"
Near Inez, TX 77968
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW6120HC0 "F0E2 error code on display per customer. The was on the display on arrival after a wash cycle had just completed, said she uses load and go. Went into diagnostics, F0E2, F7E7 error codes, cleared error codes, unplugged the appliance for 60 seconds, plugged it back in to reset the control, calibrated and ran diagnostics, completed with no issues or error codes, activated the spin cycle manually, it is getting up to speed, fault history is clear, the appliance is working normal."
Near Corpus Christi, TX 78404
Michael
Job Details: 01/07/2021
DRYER WHIRLPOOL WED4616FW0 "Not heating per customer. Ran the appliance, not heating, tested the thermostats and heat element, all check out. Ordered the motor, I’m getting continuity at the timer nothing at the temperature switch, I went ahead and ordered both just in case. ; ordrng 1 W10396029 (asm mtr) and 1 W10420747 (switch) and 1 WPW10436303 (timer)"
Near Victoria, TX 77904
Michael
Job Details: 01/07/2021
OVEN KITCHENAID KOCE507ESS09 "Microwave doesn’t work the same time the oven is on per customer and also didn’t feel the temperature was right in the oven. Found F1E5 error code in diagnostics, followed recommended instructions for this error code, all checks out and the error code didn’t reappear. Preheated the oven to 350 degrees, and tested with my meter, the temperature is right at 350 degrees, the appliance is working normal"
Near Victoria, TX 77904
John L.
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Evaporator not issue, install dryer vacuumed and charged unit. Unit held vacuum and charge without issues and has begun to cool. Issue has been resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 01/07/2021
DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage and unit hitting proper temperatures. During my entire visit I could not get unit to duplicate issue of dropping temperatures. Advise customer on proper washing and drying techniques as well as separating clothes and trying smaller load sizes. Advise customer to contact company if it does happen again issue resolved
Near Victoria, TX 77901
Michael
Job Details: 01/07/2021
WASHER WHIRLPOOL WTW7000DW4 "Won’t start per customer, F3E2 F0E4, F5E1, F2E1 error codes, cleared error codes, UI is good, no stuck keys, attempted to calibrate, the lid isn’t locking, bad lid lock, ordered part and rescheduled the customer.; ordrng 1 W10810403 (lid lock assy)"
Near Corpus Christi, TX 78411
Adam
Job Details: 01/07/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint of freezer not freezing temperature will only hit 20°. Inspection of unit shows large spot of ice on back of freezer wall. Several tests determined by metal not responding or when heater is running by metal stays open. Informed customer of my findings. Customer has declined any further service on the unit. Refrigerator is out of warranty and collected SCALL in cash. Issue resolved