Service History 273

Near San Antonio, TX 78253
Justin
Job Details: 12/04/2019
COOKTOP GAS WHIRLPOOL KCGD500GSS00 "Found 2 knobs melting, also right crate is missing the rubber gasket at bottom that protects the cooktop. Customer needs first appointment on return. ; ordrng 1 W10821819 (grate-kit) and 2 W10884723 (knob)s and 1 W10884725 (bezel-knob)"
Near San Antonio, TX 78237
Jesus C.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Installed new rails on freezer door. Door sealing properly. No issues during testing. Tested to complete.
Near San Antonio, TX 78260
L
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Issue was unit leaking water. Found water valves tubes were not connected properly. Adjusted tubes to valve. Tested unit. No more water leaking. Job complete. Service fee collected.
Near Boerne, TX 78015
Colton B.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Issue was that evaporator kept freezing up. Replaced defrost thermistor from truck stock, the Evap wire harness was the wrong part. Issues resolved. ; used 1 W10902214 (THERMISTOR) from stock"
Near San Antonio, TX 78218
Christian G.
Job Details: 12/04/2019
DISHWASHER KITCHENAID KDPE334GPS0 Issue stated by customer: dishwasher leaking. Pulled dishwasher out. Doing lock/sealing tab broken off sump. Ordering sump motor.; ordrng 1 W11162733 (pump&motor)
Near San Antonio, TX 78260
L
Job Details: 12/04/2019
MW-HOOD COMBO WHIRLPOOL WMH32519FS0 Issue was was not turning on or door closing. Found Support interlocks spring we’re out of place. Fix the issue. Unit now working as design.
Near San Antonio, TX 78253
Justin
Job Details: 12/04/2019
WASHER MAYTAG MVWB765FW3 "Found the unit not releasing cold water, replaced unit valve with truck stock and tested in diagnostics. Unit went through test with no new fault codes. Went over survey with customer and leave behind. ; used 1 W11165546 (VALVE) from stock"
Near , TX 78015
Colton B.
Job Details: 12/04/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Customer complaint is an hour glass frozen on UI and UI is unresponsive. Ordering a new UI panel to resolve. ; ordrng 1 W11351648 (CONSOLE)
Near Castroville, TX 78009
Justin
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL ED5GTGXNQ15 "Dispenser front housing is damaged and would need to be replaced, marcone no longer carries part needed. Unit does not have a repair I can fix. Charging both service calls on other ticket."
Near San Antonio, TX 78230
Steven G.
Job Details: 12/04/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Checked refrigerator found unit low on freon found dye at drier that was put on from Appliance Express removed drier and replaced with new drier, vacuumed and charged unit everything checks ok"
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/04/2019
WARMING DRAWER KITCHENAID KEWD105HSS06 Determined issue stems from thermal fuse (part no 6). Ordered part. Will return. ; ordrng 1 WP4450934 (thrmst-fix)
Near San Antonio, TX 78258
Tommy B.
Job Details: 12/04/2019
REFRIGERATOR JENN-AIR JFI2089WES8 Last visit found it to be faulty control. Swapped out with new control and entered the program code. Unit tested good now. Collected P&L.
Near Boerne, TX 78006
Colton B.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Issue was that the filter was stuck in the housing. Replaced filter housing and filter to resolve issue. Unit tested good.
Near Converse, TX 78109
S. L.
Job Details: 12/04/2019
DISHWASHER KITCHENAID KDTM404EBS3 Removed sump assembly installed new ran test cycle sump working but still found OWI error replaced control tested all operations normal advised customer of survey and paper
Near San Antonio, TX 78253
Justin
Job Details: 12/04/2019
DRYER MAYTAG MEDB765FW0 "Need to order console and control on unit, no power on UI. ; ordrng 1 W11089306 (overlay) and 1 W11089308 (cntrl-elec)"
Near San Antonio, TX 78233
Steven G.
Job Details: 12/04/2019
WASHER WHIRLPOOL WFW5620HW0 "Checked washer customer complaint is water sitting in fabric softener cup, ran cycle softener is siphoning out with some water left which I advised customer this is normal, she will use and call if any problems"
Near Kerrville, TX 78028
Douglas H.
Job Details: 12/04/2019
ICEMAKER (STANDA KITCHENAID KUIC15PRXS2 Customer stated unit not working properly. Tested unit everything tested good. Educated customer on proper use of unit.
Near Helotes, TX 78023
Richard G.
Job Details: 12/04/2019
MICROWAVE OVEN JENN-AIR JMC3415ES01 "Replaced turntable motor and control. Tested unit. Turntable rotates and microwave heats. After testing a second time, the turntable stopped turning again. Determined that the door is not latching completely when closed lightly. When this happens, the microwave runs, but the turntable doesn’t and it does not heat. When opening the door again and pushing it closed, the microwave works normally. Need to order interlocks.; ordrng 1 W10872235 (fuse) and 1 W10872290 (lever-swth) and 1 W11098744 (brkt-mount) and 3 W11397156 (SWITCH)s"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 12/04/2019
REFRIGERATOR KITCHEN AID KBFN502ESS02 Customer stated unit was making a clunky noise. Issue was door hinge was not tightened properly. Tightened door hinge and everything working properly. Told customer if issue comes up again we will come with parts needed.
Near San Antonio, TX 78258
Jim G.
Job Details: 12/04/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced harness. Issues resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Determined issue is due to faulty bimetal thermistor. ; ordrng 1 W11334745 (EVAPORATOR HARNESS)
Near Kendalia, TX 78027
Douglas H.
Job Details: 12/04/2019
FREEZER WHIRLPOOL WZF56R16DW04 Unit had bad compressor and bad fan. Replaced both to resolve the issues. Unit held vacuum and charge. Began cooling immediately upon testing. Unit now functioning properly. No further issues at this point.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/04/2019
WASHER MAYTAG MHW6630HC0 Determined water is still leaking. Ordering dispenser and tub seal. ; ordrng 1 W11314648 (bellow) and 1 W11316600 (drawer) and 1 W11316604 (hose)
Near San Antonio, TX 78256
Colton B.
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Issue was broken adjusters on dish rack. Replaced rack and adjusters, unit tested good."
Near San Antonio, TX 78240
Tommy B.
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL n/a Customer stated the unit is not drying satisfactorily. Ran diagnostics with no error codes and also checked for heated function. Unit is testing normally at this time. Reviewed use and care and proper loading and unloading procedure with customer. Unit is functioning as designed.
Near San Antonio, TX 78259
L
Job Details: 12/04/2019
WASHER MAYTAG MVWB765FW2 Complaint was white stain are left after wash. Replace drawer and control board. No error codes. Unit dispensing enough water.
Near San Antonio, TX 78201
Jesus C.
Job Details: 12/04/2019
DRYER AMANA NED4655EW1 Found bad thermal cutoff. Replaced cutoff. Dryer heating. No issues during testing. Job complete. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78260
L
Job Details: 12/04/2019
WASHER WHIRLPOOL WFW8620HC2 Called tech line recommend to get a dry ntc. Since unit still giving f5e3 code. Costumer call costumer service since she wants unit replace. W10919909; ordrng 1 W10918779 (heater) and 1 W10919909
Near San Antonio, TX 78201
Jesus C.
Job Details: 12/04/2019
DRYER AMANA NED4655EW1 Duplicate ticket for 64506
Near San Antonio, TX 78230
Tommy B.
Job Details: 12/04/2019
MW-HOOD COMBO WHIRLPOOL WOC75EC7HS00 Part arrived damaged out of box. Ordering new blower and rescheduling.; ordrng 1 W11109174 (blower)
Near San Antonio, TX 78259
Devon F.
Job Details: 12/04/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display is all black reset unit twice screen still black ordering new control panel to resolve issue.; ordrng 1 W11351998 (CONTROL PANEL)
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/04/2019
MW-HOOD COMBO WHIRLPOOL WMH31017FB0 "Tested microwave. Found fuse blown and bad door switches. Replaced interlock and switches. Replaced fuse. Tested microwave. All test pass. No further issues. Tested to complete. ; used 1 W10138793 (FUSE-THRML), and 1 W10727360 (SWITCH) from stock"
Near Castle Hills, TX 78213
Tommy B.
Job Details: 12/04/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 Previous tech ordered a part that will not resolve the issue. Ordering parts to resolve ice melting issue. Icemaker is also in disrepair; ordrng 1 W10793257 (plate) and 1 W11115534 (icemaker)
Near Boerne, TX 78006
Colton B.
Job Details: 12/04/2019
OVEN ELECTRIC (D KITCHEN AID KODC304ESS Issue is that nothing on oven works. Fuses blew during self clean cycle and customer reported a loud noise coming from blower. Order all fuses and both blowers to resolve issue next trip.; ordrng 1 W11025102 (fuse-thrml) and 1 W11034459 (thrmst-fix) and 1 W11165152 (thrmst-fix) and 1 WPW10016550 (blower) and 1 WPW10176670 (blower)
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL GU1200XTLS3 "Issue is a noisy dishwasher while washing. Took pump assembly apart and cleaned out debris, unit is still noisy. Finding issue to be a bad wash motor. Ordering a new sump assembly to resolve issue. ; ordrng 1 W10782773 (pump&motor)"
Near San Antonio, TX 78250
Tommy B.
Job Details: 12/04/2019
WASHER MAYTAG MVWX655DW0 Last visit found issues with tub and gearcase. Swapped with new parts and ran calibration cycle along with automatic test cycle. Unit testing good now with no further issues.
Near San Antonio, TX 78228
Jesus C.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Fresh food section at 18. Freezer at 5. Dampener is open. Called techline. Thermistors reading good at control. Dampener is opening and closing. Suggest replacing control. Sr 7726376612; rqstng P&A on 1 W11196400
Near San Antonio, TX 78254
Justin
Job Details: 12/04/2019
WASHER MAYTAG MVWB835DW4 "Unit showing LF code, F7E0, and F3E2. Unit has multiple scratches on door, and console. Replaced water inlet valve and ran through diagnostics. Unit passed all test. Went over survey with customer and leave behind. ; used 1 W11165546 (VALVE) from stock"
Near San Antonio, TX 78023
Richard G.
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer states unit was not draining again. She moved the drain hose and it started draining again. Entered diagnostics and found no error codes. Ran automatic test and unit drained as it’s supposed to. No standing water in unit. She states that the unit will not drain after the cycle sometimes and has to bless the drain button to make it drain. Drain pump has already been changed and is working fine. Ordering control.; ordrng 1 W10906426 (cntrl-elec)
Near Corpus Christi, TX 78411
John L.
Job Details: 12/04/2019
OVEN KITCHENAID KOSE500EWH04 "Customer claims that unit was supposed to be picked up and taken back by Lowe’s, does not want unit fixed. Service denied."
Near San Antonio, TX 78258
Jesus C.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Call customer. Customer wants to reschedule.; schdld next appmnt for 12/6 FRI !
Near Victoria, TX 77901
Michael
Job Details: 12/04/2019
DRYER ROPER RED4516FW0 "The dryer wouldn’t start, all fuses were good, installed motor from truck stock part 279827. Put appliance back together, the appliance started and is heating and working normal"
Near Castroville, TX 78009
Justin
Job Details: 12/04/2019
RANGE MAYTAG MGR5750ADW Found range to have a bad burner head. Will need to order and replace burner to fix issue. Collected 165.00 for 2 appliance service call for unit. 175.99 is left balance for repair. ; ordrng 1 WP3412D024-26 (burnr-head)
Near Corpus Christi, TX 78412
Adam
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Install components unit is now cooling issue resolved
Near Victoria, TX 77901
Michael
Job Details: 12/04/2019
WASHER MAYTAG MVWB765FW3 "Installed part ordered, cleared error codes, calibrated and performed a diagnostics test, completed with no error codes, inlet valve and appliance are working"
Near Aransas Pass, TX 78336
John L.
Job Details: 12/04/2019
RANGE WHIRLPOOL WFE525S0HV1 "Installed components, issue resolved."
Near San Antonio, TX 78258
Jim G.
Job Details: 12/04/2019
WASHER MAYTAG MVWC360AW Rescheduled for tomorrow. ; schdld next appmnt for 12/4 WED !
Near Port Aransas, TX 78373
Adam
Job Details: 12/04/2019
WASHER WHIRLPOOL MVWB835DW4 Install components calibrated unit ran verification cycle all issues resolved
Near Corpus Christi, TX 78410
John L.
Job Details: 12/04/2019
RANGE WHIRLPOOL WFG505M0BS3 "Inspected unit, found heat making its way to outer glass. Which is getting extremely hot, will replace seal and door to resolve this issue.; ordrng 1 W10387343 (support) and 2 W10420753 (hinge-door)s and 1 W10445013 (trim-door) and 1 W10445015 (trim-door) and 1 W10535767 (glass-door) and 1 W10535778 (gaskt-door) and 2 W10544145 (brkt-glass)s and 1 W10544145 (brkt-glass) and 1 W11051158 (glass-door)"
Near Victoria, TX 77901
Michael
Job Details: 12/04/2019
WASHER WHIRLPOOL WTW4855HW1 "Installed part ordered, calibrated and performed a diagnostics, completed with no issue, tested agitation and spin cycle on manual, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 12/04/2019
WASHER MAYTAG MVWB855DC3 "F6E2 error code, the UI was not communicating, wouldn’t allow me to do do anything. Ordered parts and rescheduled the customer ; ordrng 1 W11112662 (console) and 1 W11171748 (cntrl-elec)"
Near Port Lavaca, TX 77979
Michael
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "The customers complaint is condensation on the inside part of the the freezer door, none on arrival. The plastic was not peeled off on the door and it was not level. Peeled off the plastic and leveled the appliance, appliance is working normal"
Near Portland, TX 78374
John L.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Inspected unit, found water tube to icemaker not set in icemaker correctly causing water to leak out and creating sheets of ice in freezer. Readjusted line, tested issue resolved"
Near Corpus Christi, TX 78414
Adam
Job Details: 12/04/2019
ICEMAKER KITCHENAID KUIX535HPA00 Inspection of unit shows no error codes also manual and automatic testing show all components working as intended. Evaporator where ice is supposed to form is not cooling. Replace compressor to resolve issue.; ordrng 1 W10200037 (drier-tube) and 1 W10536005 (compressor)
Near Portland, TX 78374
John L.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, found leak to be from water line to icemaker from valve. Cut bad section and replaced line. Issue resolved."
Near Corpus Christi, TX 78416
John L.
Job Details: 12/04/2019
DRYER WHIRLPOOL WED5000DW2 "Inspected unit, sound coming from rollers. Checked rollers for issues, found roller shaft to be out of line also shafts have a bit of scarring which creating a grinding noise. Placed lubricant to shafts, but noise remains. Shafts and rollers will need to be replaced to resolve this issue.; ordrng 1 3397590 (sub 349241t) and 1 W10359269 (support roller shaft) and 1 W10359270 (support roller shaft)"
Near Victoria, TX 77904
Michael
Job Details: 12/04/2019
WASHER WHIRLPOOL WTW8500DC1 "F5E1, F7E6, F2E1, F0E5, F6E2 error codes, cleared out the codes and tried to calibrate and run a diagnostics test, UI wouldn’t allow me to, I was able to test the lid lock on manual, it’s good. Ordered UI and control, rescheduled customer ; rqstng P&A on 1 W10838672 (console) and 1 W10858072 (cntrl-elec)"
Near Corpus Christi, TX 78412
Adam
Job Details: 12/04/2019
WASHER MAYTAG MVWB835DW4 Inspection of unit shows error code for long fill no fill. Replace water valve to resolve issue.; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Near Daleville, VA 24083
Uriah B.
Job Details: 12/04/2019
LAUNDRY WHIRLPOOL WTW5000DW2 Found unit in emergency drain. Found error F8e1. Reset unit. Ran auto test. Verified water flow. Started deep water wash. All checks ok.
Near Salem, VA 24153
Chris S.
Job Details: 12/04/2019
BELLA WHIRLPOOL WRF954CIHZ00 Freezer product temperature is currently at about 0 degrees. Customer complaint is that the ice cream gets to hard. Instructed Customer to monitor product temperature.
Near Hollins, VA 24019
Uriah B.
Job Details: 12/04/2019
WASHER MAYTAG MVWC465HW2 Unit in emergency drain when arrived. Found no error codes in diagnostic. Ran through auto test perfectly. Reset and recalibrated unit. Cx to observe.
Near Port Aransas, TX 78373
Adam
Job Details: 12/04/2019
WASHER WHIRLPOOL WTW4855HW1 Inspection of unit shows two small but noticeable dents in front of cabinet also paint is chipping. Replace cabinet to resolve issue. Customer has concession number on file.; ordrng 1 W10478060 (cabinet)
Near Corpus Christi, TX 78413
Adam
Job Details: 12/04/2019
RANGE WHIRLPOOL WGE745C0FS01 Inspection of unit shows visibly broken/failed vent trim on upper door. Replace to resolve issue; ordrng 2 W10410341 (spacer)s and 2 W10575917 (spacer)s and 1 W10845034 (glass-door)
Near Cave Spring, VA 24018
Chris S.
Job Details: 12/04/2019
MICROWAVE WHIRLPOOL WMH78019HZ1 The cavity thermistor connector was unhooked at the control board. I reconnected the thermistor connector and checked operation. All operations check ok.
Near Roanoke, VA 24014
Chris S.
Job Details: 12/04/2019
OVEN KITCHENAID KODE500ESS04 I turned off power to the unit and checked all the connections. All the connections appeared to be well connected. I turned on power and checked operation. All operations check ok.
Near Dublin, VA 24084
Chris S.
Job Details: 12/04/2019
DRYER WHIRLPOOL WED4815EW1 The dryer is running and heating but the timer isn’t moving. ; ordrng 1 WPW10185982 (timer)
Near District D-01, VA 24073
Uriah B.
Job Details: 12/04/2019
DRYER MAYTAG MEDB835DW4 Needs blower wheel. Wheel is out of balance. ; ordrng 1 WP697772 (blower wheel)
Near Salem, VA 24153
Chris S.
Job Details: 12/04/2019
RANGE WHIRLPOOL WFE540H0AS1 The heating element is broken. We will order and replace. ; ordrng 1 W10823729 (elmnt-surf)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 FC led module is bad again. Needs module. W11205083; ordrng 1 W11205083 (module)
Near Roanoke, VA 24019
Uriah B.
Job Details: 12/04/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 FC module out. Needs freezer module. ; ordrng 1 W11205083 (module)
Near Roanoke, VA 24013
Uriah B.
Job Details: 12/04/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 MNF9Fnfapl1 policy adjust Needed wire harness to icemaker. Used stock icemaker 2923. Needs ice box divider and motor.; ordrng 1 W11378860 (WASHER) and 1 WP63052 (IMPELLER) and 1 WPW10309864 (divider) and 1 WPW10317991 (motor)
Near Cave Spring, VA 24018
Chris S.
Job Details: 12/04/2019
REFRIGERATOR JENN-AIR JFX2897DRM02 The freezer module isn’t working causing the refrigerator modules are also out. Will replace the freezer module. ; ordrng 1 W11205083 (module)
Near Roanoke, VA 24014
Uriah B.
Job Details: 12/04/2019
WASHER MAYTAG MVWC416FW1 Needs agitator.; ordrng 1 W10836692 (agitator)
Near Lake Hamilton Township, AR 71913
Doug M.
Job Details: 12/04/2019
OVEN WHIRLPOOL WOS72EC7HV01 "Inspected unit for display blanking out, performed service diagnostics found no error codes, called tech line tech said this model will put itself to sleep, customer just has to hit power button to restore display. Verified normal operation unit checks ok SR#7726539599"
Near Blacksburg, VA 24060
Chris S.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 The inverter box is getting voltage and the compressor ohms out correctly but the compressor doesn’t seem to be getting power to start and run. Will replace the inverter box. ; ordrng 1 W11087200 (invrtr-box)
Near Salem, VA 24153
Uriah B.
Job Details: 12/04/2019
WASHER MAYTAG MVWX655DW1 Given the cx has had another tech out and supposedly changed the suspension. Still has a wobble in spin with nothing in it. Needs basket and driveshaft/gearcase.Will need Lowe’s approval. ; ordrng 1 W10752719 (basket) and 1 W11035751 (gearcase)
Near Pulaski, VA 24301
Uriah B.
Job Details: 12/04/2019
OVEN WHIRLPOOL WFE505W0HS1 Hinge pin popped. Needs both hinges. ; ordrng 1 W10347464 (hinge-door) and 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Benton, AR 72015
Doug M.
Job Details: 12/04/2019
DISHWASHER KITCHENAID KDTE104ESS "Inspected unit for not heating, looked up codes found the 7-1 no heat error, performed auto test, found at the end of test heater did come on, found hot water supply is 100 degrees, informed customer hot water supply should be around 120 degrees, or main control board will disable heater again. Verified normal operation unit checks ok"
Near Dublin, VA 24084
Chris S.
Job Details: 12/04/2019
DRYER WHIRLPOOL WED4815EW1 The dryer is running and heating but the timer isn’t moving. ; ordrng 1 WPW10185982 (timer)
Near Little Rock, AR 72211
Doug M.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Inspected unit for not making ice, test found that the customer is packing the freezer to full and the air flow from the bottom isn’t reaching the the ice maker. Informed customer about air movement, ice maker has ice in the mold, a nd I’ve bin is full,unit checked ok."
Near Hot Springs, AR 71909
Doug M.
Job Details: 12/04/2019
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for not completing cycle,performed service diagnostics found cold water not entering unit,removed supply line found water supply good,diagnosed to need fill valve; ordrng 1 W11210459 (valve)"
Near Whittington Township, AR 71901
Doug M.
Job Details: 12/04/2019
WASHER WHIRLPOOL WFW5090JW0 "Inspected unit for not starting,performed service diagnostics found partial display and unit would not advance through test,diagnosed to need ccu and ui board ; ordrng 1 W11334605 (ELEC CNTRL ) and 1 W11367297 (UI BOARD )"
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/03/2019
RANGE WHIRLPOOL GR448LXPQ2 "Customer stated that they must use higher settings than usual for cooking. Called techline spoke to Andrew. 7726522866; rqstng P&A on 1 8188048 (COOKTOP), states that autho needed"
Near San Antonio, TX 78247
Devon F.
Job Details: 12/03/2019
WASHER MAYTAG MVWB835DW "Customer complaint was unit Will not turn on, tested control board for proper voltage pass and control board led light flashing. Ordering new control panel to resolve issue. Called AIG auth 451.35 for parts and labor; ordrng 1 W11112656 (console)"
Near San Antonio, TX 78253
Richard G.
Job Details: 12/03/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the unit will sometimes shut off and will have to unplug unit and plug it back in to get it to work. Entered diagnostics and found error codes F6E4, UI to control state status. Ordering UI and control.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297709 (console)"
Near San Antonio, TX 78232
Devon F.
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 Customer complaint was unit would not light when dark in room replaced unit UI to resolve issue unit operating as designed.
Near San Antonio, TX 78232
Devon F.
Job Details: 12/03/2019
DISHWASHER KITCHENAID KDFE104DSS5 Customer complaint was unit wouldn’t dry ran diagnostics got error codes F4E3 wash motor not running and F7E1 for heater ran diagnostics mode to recalibrate units heater unit operating as designed.
Near San Antonio, TX 78211
Jesus C.
Job Details: 12/03/2019
WASHER AMANA NTW4516FW2 Tested washer. Found suspension is bad. Will ordering new suspension. ; ordrng 1 W10821951 (suspension)
Near San Antonio, TX 78232
Devon F.
Job Details: 12/03/2019
WASHER MAYTAG MVWB835DW3 Customer complaint was unit would walk on spin cycle. Readjusted spring holders and adjusted unit legs to stabilize the unit. Unit is operating as designed. Collected SC of 113.66 check
Near Boerne, TX 78015
Douglas H.
Job Details: 12/03/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "CB contacted techline due to frame damage, spoke to Kevin. Whirlpool will review damage. Sr 7726522710. Made unit functional by installing slide arm."
Near San Antonio, TX 78254
Justin
Job Details: 12/03/2019
DRYER WHIRLPOOL WED5000DW2 "Found outside vent blocked with a plastic piece, removed piece and unit has proper air flow. Fixed duct and secured it better going to outside vent."
Near San Antonio, TX 78263
Steven G.
Job Details: 12/03/2019
DRYER WHIRLPOOL WED8620HC1 "Checked dryer found stains from where water had ran, advised tech line SR7726523034 Andrew advised to replace valve and cap, but customer had pillows on dry rack and rack is tilted towards door, I think that caused water to pool and run to door and drip outside, Mrs Kotara is going to use dryer and use without rack and see what happens ; ordrng 1 W11100488 (NOZZLE CAP) and 1 W11157054 (VALVE AND HOSE)"
Near San Antonio, TX 78254
Richard G.
Job Details: 12/03/2019
DRYER WHIRLPOOL MEDB765FW0 Customer complaint is that the dryer will power on but will not run. Verified issue. Found broken door switch. Ordering door switch.; ordrng 1 WP3406107 (switch-dor)
Near San Antonio, TX 78217
Jim G.
Job Details: 12/03/2019
DRYER WHIRLPOOL WED4815EW1 Replaced parts. Issue resolved. Also advised customer to seek landlord help with dryer vent which might be root of issue. ; used 1 279838 (ELEMENT) from stock
Near Boerne, TX 78006
Douglas H.
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Unit was leaking in fresh food area. Found drain line was clogged. Cleared line out tasted drain line everything working properly. Collected service call.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/03/2019
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Customer complaint is that the oven screen goes black. Showed video of it with black lines across it. Entered diagnostics and found F6E0, UI communication error. Ordering control and UI.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (UI)"
Near San Antonio, TX 78221
Jesus C.
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDF520PADM6 Installed new control. Ran diagnostics. No issues during testing. Unit is working as designed. Tested to complete.
Near San Antonio, TX 78261
Ivan B.
Job Details: 12/03/2019
FREEZER WHIRLPOOL WRF757SDHZ00 Did diagnostics on freezer. Found freezer compartment with heavy frost and ice. Ordered evaporator motor. Rescheduled 12/6; ordrng 1 W11215582 (EVAP MOTOR)
Near San Antonio, TX 78253
Richard G.
Job Details: 12/03/2019
RANGE WHIRLPOOL WEG750H0HZ0 "Customer complaint is that the burners are still having pressure issues and that there are orange tips on top of the blue flame. Attempted to adjust burners at valves,no change. Called techline, spoke with Andrew. Says it sounds like a gas supply issue. Customer should have someone measure the gas supply pressure coming into the gas line at the wall. Looking for 28-35cm of water column pressure. Also states that the regulator could go bad again if being used while pressure is bad, will need to order new pressure regulator ( W10861656 ) if called back out. States that the orange tips are normal since it is a new unit and nothing is clogged. sr#7726524346"
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Temperatures were normal in both freezer and fresh food. Customer was complaining about the left side icing up and then going away. I had reattached the top bin in the freezer on my last visit because it was sticking out and therefore preventing a solid seal of the freezer door. Upon further examination, both bin front panels had damaged clips. Causing them to pop up when being opened. The icing up problem could be due to that or the panels on occasion propping the door open. It looks like it has a good seal though. I have ordered some replacement parts. Ran component tests and they all checked out. However I did notice that the step 6 defrost option would not come up. There might be a slight defrost issue or perhaps a slight Freon leak. Because the defrost part of diagnostics did not come up, I’m ordering and new control board as well. Customer would like a sealed system tech to double check on the return visit.; ordrng 1 W10564680 (ASSEMBLY PAN