Service History 272

Near San Antonio, TX 78245
Richard G.
Job Details: 12/05/2019
RANGE WHIRLPOOL WEG745H0FS0 "Customer currently is working with Whirlpool safety to have the oven replaced. Summary of issues found: burn marks on bake burner tube, burn marks on floor of oven (under panel), burned igniter wire, burned insulation in back of oven, and burned gas regulator. Replaced regulator and bake burner tube. Repaired igniter wire. It looks as though the burner tube and regulator were not properly lined up. Tested to complete. Unit is now good to go. Called Whirlpool Techline to document. Spoke with Kathy. SR# 7726555004. Kathy documented everything stated above, take then transferred me to Whirlpool Safety. Spoke with Eric, described the issue and the repairs made, informed him that the customer still wants the oven replaced due to the major issues in such a short time."
Near San Antonio, TX 78253
Richard G.
Job Details: 12/05/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer complaint is that the enamel on the floor of the oven is cracking. States it happened during Thanksgiving cooking. The cracking looks like it began in two separate spots and is branching outwards. There are also parts where it looks like the enamel has chipped off. Chips are varying in size with the largest being approximately 2 inches by 4 inches.Customer states they purchased the home in February but did not move in and start using the oven until this past summer. Called techline and spoke with Ed. States they need the pictures uploaded to service bench and to the file. Unit cannot be repaired. Whirlpool will contact customer in a few days to discuss the issue. SR#7726556182
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/05/2019
DRYER WHIRLPOOL WED4815EW1 Checked dryer Unit heating but having long dry times. Issue with thermostat. Ordered replacement. Rescheduled ; ordrng 1 WP3387134 (THERMOSTAT)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/05/2019
WASHER MAYTAG MHW8200FC0 "ESTIMATE ONLY!!! Unit making grinding noise. Found cause to be motor screw broke off. Calling CXC to see if they will cover this repair. Spoke with Tiffany stated there isn’t anything that they can offer to help, they are not covering it. Gave price quote of nearly 1400 for repair. Customer didn’t want to proceed with repair at this point due to cost. Collected Sc. ; rqstng P&A on 1 W10901175 (tub-outer)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 12/05/2019
WASHER MAYTAG MVWB765FW3 Tested washer. Found tapping noise during spin cycle. Stator bolt was loose causing excessive vibration. Secured bolt for stator. Noise is gone. No further issues. Job complete.
Near San Antonio, TX 78211
Jesus C.
Job Details: 12/05/2019
DRYER AMANA NED4655EW1 Tested dryer. Found bad thermal cutoff . Replaced cutoff. Dryer is working properly. No further issues. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78238
Christian G.
Job Details: 12/05/2019
MW-HOOD COMBO MAYTAG MMV1174FB0 Issue stated by customer: microwave no powering on. Voltage tested good from wall and plug. Ordered transformer/capacitor/diode. Microwave not powering on still. Ordering control board/panel.; ordrng 1 W10849834 (cntrl-elec) and 1 W11037842 (panl-cntrl)
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Upon arrival found faulty dampener control. Ordered parts to resolve issues. ; ordrng 1 WPW10248595 (DAMPENER CONTROL)
Near San Antonio, TX 78266
Devon F.
Job Details: 12/05/2019
WASHER WHIRLPOOL WTW7040DW0 Customer complaint was unit would get error code F0E2 over-suds instructed customer how much detergent to use. Unit is operating as designed.
Near Shavano Park, TX 78230
Tommy B.
Job Details: 12/05/2019
OVEN ELECTRIC (D WHIRLPOOL RB270PXYB Customer stated that the unit has a cracked inner glass panel. Ordering new part to resolve issue. Collected service call.; ordrng 1 WP3169203 (glass-door)
Near Schertz, TX 78154
Devon F.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint was unit insulation is coming out of unit. customer very angry called tech line to see what to do about unit they deemed unit unrepairable and said they would be in contact 7726557321.
Near Live Oak, TX 78233
Devon F.
Job Details: 12/05/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC7AB01 Customer complaint was unit would not reach proper temperature. Ordering new control board to resolve issue.; ordrng 1 W10803217 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/05/2019
WASHER MAYTAG MVWC565FW1 Complaint of not enough water. Ran diagnostics testing. Unit functioning as designed. No issues with unit. Customer also wanted to purchase handle for dryer. Used truck stock part to resolve door handle. Yes to survey and leave behind. ; used 1 W10861225 (HANDLE) from stock
Near Schertz, TX 78154
Devon F.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Customer complaint was unit unit not making ice nor water dispenser found unit not getting water from wall, unit is operating as designed."
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Unit covered w black splatter on top and behind on wall. No leaks detected anywhere. Tested unit. No faults operating as designed. SR#7726551802 JK at techline says the issue cannot be caused by anything in the refrigerator and to not work any further since it is operating as designed. Believes the customer had something on top of the unit. Offered customer to have a more experienced refrigerator tech but customer just wants it replaced and will talk to Home Depot.
Near San Antonio, TX 78231
Tommy B.
Job Details: 12/05/2019
DRYER MAYTAG MEDB855DC4 Customer stated that the issue is that the dryer will not turn on. Upon pushing the power button the unit turned on immediately. Unit tested good with no issues. Yes to survey.
Near San Antonio, TX 78258
Jim G.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Filter need to be replaced (filter head was already replaced). Customer using bypass.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/05/2019
FREEZER WHIRLPOOL WSZ57L18DM03 Customer stated unit is making hollow ice. Ordering ICEMAKER kit.; ordrng 1 WPW10715708 (icemaker)
Near Boerne, TX 78015
Douglas H.
Job Details: 12/05/2019
RANGE WHIRLPOOL WFG505M0BS3 Customer stated unit door was getting way too hot. Ordering installation kit. To resolve issues with unit.; ordrng 1 W11025151 (insulation)
Near San Antonio, TX 78255
Colton B.
Job Details: 12/05/2019
DRYER WHIRLPOOL WED6620HC1 "Issue is a poor dry and image burned into the display. Order new UI panel to resolve the UI image issue. Unit is heating well and we have good airflow out of the unit. Found moisture in the exhaust vent, which seems to indicate that the moisture isn’t getting all of the way outside. Took off the 90 degree elbow attached to dryer and tried to shorten the exhaust hose as much as possible. Asked customer to dry clothes with the new setup. I will check drying progress on return visit. Will also bring a set of tin clips with me to trim down vent hose if I need to. Gate code is #2468. ; ordrng 1 W11351728 (UI CONSOLE)"
Near San Antonio, TX 78251
Christian G.
Job Details: 12/05/2019
WASHER WHIRLPOOL WFW5620HW0 Issue stated by customer: washer leaking and detergent drawer not seated properly. Leak coming from detergent tray being open. Ordering handle and drawer.; ordrng 1 W11318755 (drawer) and 1 W11318818 (handle)
Near San Antonio, TX 78260
L
Job Details: 12/05/2019
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Issue was unit not making ice. Ran diagnostics. And unit goes checks right on every step but Evaporator does not come on. Tray not getting cold. Evap needs to be replace. Quoted costumer 700-800 dollars (labor and parts). Costumer will called back to see if she wants to order parts. wants to consult with her husband first. If she does, order part W10218037. And seal system techs. Service fee collected"
Near San Antonio, TX 78248
Jim G.
Job Details: 12/05/2019
COOKTOP ELECTRIC JENN-AIR JED3430GS01 Determined issue was actually due to loose wiring in the prong head. Tightened wires and used electrical tape to isolate ground arcing to L1. Issue resolved. ; used 1 WP8567668 (TIE-WIRE) from stock
Near Boerne, TX 78006
Douglas H.
Job Details: 12/05/2019
DISHWASHER WHIRLPOOL WDF520PADM Tested unit not drawing properly. Issue to clogged drain line. Cleared drain line to resolve the issue. Unit tested good. Collected service call
Near Boerne, TX 78006
Douglas H.
Job Details: 12/05/2019
OVEN ELECTRIC (D KITCHEN AID KEBS207SSS04 "Temp sensor faulty. Will called part with SSB. Replaced sensor to resolve the issue. Unit performing better bot not how it’s supposed to. Finding bake element to be the cause. Will not charge customer additional labor or repair bake element since didn’t catch it the first trip. Quoted 117.15 for the bake element. Customer wants to proceed with repair. Ordering element to resolve. ; ordrng 1 WPW10207398 (elmnt-bake), pckd up 1 WPW10131825 (sensor)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/05/2019
WASHER WHIRLPOOL WTW4815EW0 Customer stated that the issue is the unit is not completing cycles. Also stated that water levels are low. Ran diagnostics to reveal error codes and there were none. Ran automatic test cycle which was completed. Ran manual test with cold and hot water fill to ensure proper valve function. Will need to replace water inlet valve.; ordrng 1 WPW10683603 (water inlet valve)
Near San Antonio, TX 78258
Jim G.
Job Details: 12/05/2019
DRYER MAYTAG MEDB200VQ1 Replaced heating element and thermal cut off. Issue resolved. Survey prepped.
Near San Antonio, TX 78257
Tommy B.
Job Details: 12/05/2019
RANGE WHIRLPOOL WFE320M0ES2 Apartment maintenance states that construction is responsible for ensuring repair. Construction lead is not available. Will have to reschedule. ; schdld next appmnt for 12/5 THU !
Near San Antonio, TX 78250
Tommy B.
Job Details: 12/05/2019
WASHER MAYTAG MVWX655DW0 Customer will not be available until late in the afternoon. Rescheduling for the morning.; schdld next appmnt for 12/5 THU 8 am
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/05/2019
WASHER WHIRLPOOL WTW8040DW2 Replaced console got same issue. After more troubleshooting found issue is door lock switch. Lid lock will not engage. Ordered replacement. Rescheduled 12/6.; ordrng 1 W10787878 (LID LOCK ASSEMBLY )
Near Converse, TX 78109
Steven G.
Job Details: 12/05/2019
RANGE WHIRLPOOL WGE745C0FS01 "Checked microwave customer said every time it rains unit cuts off or started to smoke, sounds like water is getting to unit from wall tried to take microwave down but something is holding it besides the two screws, customer to get builder to remove microwave so we can look at unit, customer will. Cal back; O-emld tckt"
Near San Antonio, TX 78238
Christian G.
Job Details: 12/05/2019
MW-HOOD COMBO MAYTAG MMV1174FB0 Issue stated by customer: microwave no powering on. Voltage tested good from wall and plug. Ordered transformer/capacitor/diode. Microwave not powering on still. Ordering control board/panel.; ordrng 1 W10849834 (cntrl-elec) and 1 W11037842 (panl-cntrl)
Near San Antonio, TX 78258
Jim G.
Job Details: 12/05/2019
WASHER MAYTAG MVWC360AW Duplicated ticket.
Near Helotes, TX 78023
Colton B.
Job Details: 12/05/2019
WASHER AMANA NTW4516FW3 "Customer complaint is a washer that leaks. Found no error codes and unit performed well in automatic diagnostics test. Started normal cycle, washer has an overfill issue. Water got above half way and was still filling. Ordering new control board to resolve issue. ; ordrng 1 W11170317 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 12/05/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Top rack fell off, customer also said the appliance didn’t seem to be working properly, advised her without the top sprayer from the top rack it wouldn’t clean as well, found F6E4 error code, removed the filter and found it was clogged up, removed and cleaned out, put back in place and ran a diagnostics test, completed with no issues. Ordered part adjuster assembly for top rack ; ordrng 1 W10712395 (adjuster)"
Near Corpus Christi, TX 78414
Adam
Job Details: 12/05/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Inspection of unit shows right pantry drawer light switch not responding. Replace switch and drawer liner to resolve issue; ordrng 1 C3680310V (switch- li) and 1 W10730610 (pan-utilty)
Near Corpus Christi, TX 78415
Adam
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRSA71CIHN00 264 Nautilus port a. Address on file is not where unit is located. Refrigerator that customer is calling about is at 264 nautilus Port Aransas. I did contact customer and advise them of new appointment time. Ordering an icemaker as pre-ID from customers description of issue with units. ; ordrng 1 W11130444 (icemaker)
Near Victoria, TX 77904
Michael
Job Details: 12/05/2019
RANGE JENN-AIR n/a "Arrived at customers house at 10:40AM for job 18404, the customer didn’t respond to my calls or vm. No one was home left magnet on customers front door, will need to reschedule ; O-emld tckt"
Near Seadrift, TX 77983
John L.
Job Details: 12/05/2019
RANGE JENN-AIR JGRP548HL00 "Inspected unit, found issue with bake side not getting gas to burner. Replace valves and bake burner to resolve this issue.; ordrng 1 W10145680 (valve-gas) and 1 W10311268 (valve-gas) and 1 W10311335 (burnr-brlr) and 1 W10896959 (regulator) and 1 W11106980 (BAKE TUBE) and 1 W11121317 (SPARK MOD)"
Near Corpus Christi, TX 78412
John L.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Installed, top off unit. Held pressure. Is cooling. Issue resolved."
Near Mathis, TX 78368
John L.
Job Details: 12/05/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 "Inspected unit, found wiring in door to dispenser motor has burned up. Wiring cannot be reused, door will need to be repalced to resolve this. Unit also has issue with lower icemaker, icemaker has crack in tray and leaks water causing ice to build up in ice bin. Will come back next week to install lower icemaker.; rqstng P&A on 1 W10215646 (motor,dispenser) and 1 W10347114 (shaft) and 1 W10634615 (dor-fip ss) and 1 W10663687 (door-ice) and 1 W10683115 (icemaker) and 1 W10710619 (plate)"
Near Victoria, TX 77904
Michael
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "The customer couldn’t take the old filter out to replace it. I showed the customer how to remove and replace the filter, purged the water dispenser, appliance is working normal"
Near Corpus Christi, TX 78404
Adam
Job Details: 12/05/2019
DISHWASHER MAYTAG MDB6701AWQ Sr# 7726553611. WPW10130695. Parts that were ordered for this unit to not come with the doorhandle after contacting Mark Cohen to do part research to see if they could narrow down the part it doesn’t fact come with a black handle now manufacturer has stopped producing specific components with a white handle. After explaining situation to customer who is obviously upset about the time frame I have ordered the new part with assurances from Macon that it will be complete kit. SR number above is from tech line when I called to try and troubleshoot situation their response was contact parts research.; ordrng 1 WPW10130695 (latch kit)
Near Odem, TX 78370
John L.
Job Details: 12/05/2019
WASHER MAYTAG MVWC565FW1 "Ran unit on bulky with small articles of clothing, unit filled to max amount. Ran unit on normal with same clothing, water level reached normal level. Called Techline spoke with Cathy, after letting Techline know finding. Techline advised that unit is running normal, and filling unit as need. No issue."
Near Victoria, TX 77901
Michael
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Removed back panel in freezer and installed parts ordered, replaced back panel and plugged appliance back in, appliance is working normal"
Near Corpus Christi, TX 78411
Adam
Job Details: 12/05/2019
RANGE WHIRLPOOL WFE525S0HS1 Sr# 7726556587. Spoke with tech line about trying to find specific harness for units. Based off of the conversation I’ve had with tech line they have decided to mark the unit as voided warranty. There are several pictures in SD quick pic that show splices in both harness wire and power cord for units customer also states that owner has recently at home re-wired. SR number above. Unit is now considered out of warranty and renters will be contacting homeowner to relay information about cost of fixing units gave rough estimation only. Main harness part number W11134844. Control board part number W11204519. Terminal block part number W10245259. Terminal block nut x3 part number 3400029. Terminal cover part number W10326122. Again customer was given a very rough estimation of part cost and a 3x times labor count.
Near Victoria, TX 77901
Michael
Job Details: 12/05/2019
WASHER WHIRLPOOL NTW4516FW3 "Installed part ordered, calibrated and performed a diagnostics test, also tested the spin and agitation cycles on manual test, the appliance is no longer making the knocking noise and working normal"
Near Roanoke, VA 24019
Uriah B.
Job Details: 12/05/2019
FREEZER WHIRLPOOL WRX988SIBM03 Would like Chris to come take a look. ; schdld next appmnt for 12/6 FRI 8-12
Near Blacksburg, VA 24060
Uriah B.
Job Details: 12/05/2019
DRYER WHIRLPOOL WED5620HW0 "Stacked unit. Motor getting power, but not spinning. Drum spins freely without obstructions. Needs motor and blower wheel. ; ordrng 1 W11086656 (motor-drve) and 1 WP697772 (blower wheel)"
Near Victoria, TX 77905
Michael
Job Details: 12/05/2019
WASHER MAYTAG MVWC416FW0 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Victoria, TX 77905
Michael
Job Details: 12/05/2019
WASHER MAYTAG MVWC565FW1 "There was no water coming out on the cold side, replaced inlet valve with one from truck stock, calibrated and performed a diagnostics test, inlet valve and appliance are working normal ; used 1 W11210459 (VALVE) from stock"
Near Robstown, TX 78380
Adam
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 sr#7725676080. Arrived at customers location customer did not immediately answer the door as I was preparing to leave customer did come out I did have access to the refrigerator customer states that previous tech did not need to have groceries removed from refrigerator in order to work on unit not only that but customer states refrigerator has been unplugged for two days. I try to explain to customer that I wouldn’t fact need the groceries removed but I will take care of everything else customer at that point became hostile started to swear And said I didn’t want to do my job because I was being lazy just like last time I was there and informed them then as well as many other times that the unit would have to be cleaned out and defrosted in order for me to put in the components. At that point I told the customer to have a good day and I started to leave the Home customer demand in my name which I did give and then slammed the door behind me tell me
Near Cave Spring, VA 24018
Uriah B.
Job Details: 12/05/2019
LAUNDRY WHIRLPOOL NED4655EW1 "Found motor locked up because mounting was incorrect from factory. Replaced blower wheel and motor. All checks ok. ; used 1 279827 (MOTOR), and 1 WP694089 (BLOWER) from stock"
Near Robstown, TX 78380
Adam
Job Details: 12/05/2019
WASHER WHIRLPOOL WTW7500GW0 Inspection of unit shows error code for lid lock failure. Replace lid lock with stock part. Calibrated unit ran verification cycle all issues resolved.; used 1 W10810403 (LATCH) from stock
Near Little Rock, AR 72210
Doug M.
Job Details: 12/05/2019
N/A N/A WFW9050XW00 "Inspected unit for leaking, found hole inside the bellow, diagnosed unit needs bellow. ; ordrng 1 WPW10381562 (bellow)"
Near Roanoke, VA 24013
Uriah B.
Job Details: 12/05/2019
LAUNDRY WHIRLPOOL NTW4516FW1 Unit not under warranty as far as paperwork shows. Cx still renting through “Buddy’s”. Will need proof of warranty or cx to pay svc charge. Cx not willing to pay svc charge today.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found crack in dispenser line on back of unit. Repaired with John Guest fitting. All checks ok. Pics of buckled floor in SD Quick Pics. ; used 1 WP2198677 (GUEST FITTING) from stock
Near Little Rock, AR 72209
Doug M.
Job Details: 12/05/2019
REFRIGERATOR WHIRLPOOL ED2VHEXVB01 "Replaced water v fill valve and ice maker, due to over filling causing ice too build up. Not allowing proper air flow too fresh food side. Tested unit operation checks ok"
Near Benton, AR 72019
Doug M.
Job Details: 12/05/2019
ICEMAKER KITCHENAID KUIS18NNTB0 "Replaced listed parts due to multiple issues with unit per tech line,tested unit operation checks ok"
Near Little Rock, AR 72212
Doug M.
Job Details: 12/05/2019
DRYER WHIRLPOOL MEDB766FW "Inspected unit , found Dyer door out of adjustment due too installers reversing door. Adjusted hinges unit checked ok."
Near Conway, AR 72032
Doug M.
Job Details: 12/05/2019
WASHER WHIRLPOOL WTW4816FW2 "Replaced control board, due to green led light not on with 120v to board,calibrated unit operation checks ok"
Near Conway, AR 72032
Doug M.
Job Details: 12/05/2019
WASHER WHIRLPOOL WTW5000DW3 "Replaced drive motor due to f7e7 error code weak drive motor and squeaking,tested unit operation checks ok"
Near Cibolo, TX 78108
S. L.
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Uninstalled removed heater replaced heater ran test cycle heater works all operations normal. Advised of survey and paper.
Near San Antonio, TX 78253
Justin
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDF540PADM1 "Found control board and wire harness going to control completely damaged. Unit has multiple burn marks, control has melted on some parts. TJ from techline is assisting, SR7726539528. Unit has damage to inside of console panel. Unit would need new harness, control board and console. Called safety Department and documented with them. SR 7726521029."
Near Bulverde, TX 78163
Jim G.
Job Details: 12/04/2019
REFRIGERATOR JENNAIR JS48SEDUDB00 Replaced control. Tested unit. Issue resolved.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer stated that the issue is the unit was leaking water from the freezer section. Foundation to be ice obstruction in the drain pan. Removed evaporator cover and used the steam gun to defrost debris. Unit tested good now with no further issues. Yes to survey.
Near San Antonio, TX 78253
Justin
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Found the freezer light out, customer had removed the light but pulled the connector coming from interior wiring. Not able to reinstall connector, unplugged fridge and plugged back in and unit lights came back on. Informed customer LED supply board is going bad and would need to be replaced. Customer doesn’t want to go forward with repair. Freezer light would be covered but cannot put connector back together."
Near San Antonio, TX 78231
L
Job Details: 12/04/2019
WASHER WHIRLPOOL WFW6620HW0 Issue was broken bellow. Replace bellow. Ran diagnostics cycle. No other issues. Unit working as design. Job complete
Near Cibolo, TX 78108
S. L.
Job Details: 12/04/2019
WASHER MAYTAG MVWX655DW1 "Complaints are the dispenser fill line was off and detergent side stayed full found fill cap on drawer was off reinstalled tested drawer empties all water directed customer on this Called tech line spoke to Kurt sr number 7726541308 he advised ,that this is normal and cleaning fill cap and drawer is listed in manual and he said to use light cycles if towels are frayed no errors all operations normal. Advised of survey and paper"
Near Boerne, TX 78015
Colton B.
Job Details: 12/04/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Last time out techline diagnosed a bad dual valve. Replaced dual valve to resolve issue, unit tested good."
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/04/2019
COOKTOP ELECTRIC JENNAIR JIC4536XS Replaced cooktop. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Determined icemaker is functional and water valve is it appears terminal cable was not pushed in all the way.
Near Cibolo, TX 78108
S. L.
Job Details: 12/04/2019
MICROWAVE OVEN WHIRLPOOL WOC97EC0HZ03 Called tech line spoke TJ SR number 7726538771 he advised that Whirlpool is releasing update to correct issue with UI but no time frame he advised me to try to replace UI but says update will more than likely fix to issue will also order ACU in case needed to avoid delay in repair . Will need to change SSID number in settings once new console is connected to have WiFi work rescheduled December 10.; ordrng 1 W11261165 (CONTROL) and 1 W11299279 (CONSOLE)
Near Comfort, TX 78013
Sherman
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Changed evaporator fan out. Had to do a lot of defrosting before I could start. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/04/2019
OVEN ELECTRIC (D KITCHEN AID KEBS207SSS04 Last trip found faulty control board. Replaced control resolved issue. Unit tested good and collected P&L
Near Schertz, TX 78154
S. L.
Job Details: 12/04/2019
MW-HOOD COMBO WHIRLPOOL WMH76719CS1 "Arrived unit working and service pointer is not for this particular serial , did find service pointer W10866910 which indicates issue in control, inspected control found relay partially melted. Advised customer that unit will need new control and cannot indicate if interlock will be needed customer declined repair. if both part needed service fee good for 90 days.; rqstng P&A on 1 W11244490 (INTERLOCK ) and 1 WPW10622237 (cntrl-elec), states that autho needed"
Near Boerne, TX 78006
Douglas H.
Job Details: 12/04/2019
WASHER MAYTAG MVWB835DW4 Piece of sharp metal sticking out on inner tub. Ordering tub and gearcase to resolve issues.; ordrng 1 W10811956 (drum assy) and 1 W10811960 (spin basket)
Near Kerrville, TX 78028
Sherman
Job Details: 12/04/2019
DISHWASHER MAYTAG MDB8979SFZ2 Found faulty latch. Replaced latch. Erased error codes. Ran diagnostics on unit. No further issues at this time. Yes to survey and leave behind. ; used 1 WPW10653840 from stock
Near Boerne, TX 78006
Douglas H.
Job Details: 12/04/2019
WASHER WHIRLPOOL WFW96HEAW0 Customer stated unit wasn’t working on extra fast mode. Tested unit everything tested good. Explained to customer unit is working good but if issue happens again it could be control board. Customer is still under 90 days warranty
Near San Antonio, TX 78245
Richard G.
Job Details: 12/04/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Customer complaint is that the dishwasher is not draining. Dishwasher was full of water when I arrived. Customer states it has worked for the past year, but just stopped working. No changes to garbage disposal. Held down the cancel button and the dishwasher drained. Ran unit through diagnostics and the unit drained at end of cycle. No issues with dishwasher while in home. Quoted customer cost of labor and parts if needing a drain pump. If customer calls back,need to order drain pump (W10876537) for return visit. Collected service call. Balance due is estimate only.; ordrng 1 W10876537 (drain pump)"
Near San Antonio, TX 78240
L
Job Details: 12/04/2019
REFRIGERATOR KITCHEN AID KBFN402ESS00 Issue is broken gasket. Part is defective not fitting unit. Costumer will call kitchenaid. Since to check if part is still been made.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/04/2019
WASHER WHIRLPOOL WFW96HEAW0 Upon arrival customer stated unit was working good no need for service. Customer still under 90 warranty
Near San Antonio, TX 78257
Tommy B.
Job Details: 12/04/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS004 Swapped out broken glass door with new door to resolve cosmetic issue. Unit ready for resale.
Near Universal City, TX 78148
S. L.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found noise coming from capillary tube on evaporator called SG he advised me to straighten it out after so noise has decreased called tech lime to see if there was any recommended repair for this spoke to Liam sr number 7726545437 he had me turn dryer to horizontal position decreased noise more but still present he did not recommend any further steps said refrigerant passing will make some noise. All operations normal advised of email survey and paper.
Near Universal City, TX 78148
S. L.
Job Details: 12/04/2019
RANGE WHIRLPOOL WGE745C0FS00 Removed sensor tested found issue still present replaced board and side spacers tested unit all operations normal advised of survey and paper.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS571CIHW00 Customer states the icemaker is no longer working and the refrigerator is not cooling. The freezer compartment has ice covering the entire area where the evaporator is. Service call and labor are covered as last visit was under 90 days. Thawed out freezer section and tested defrost heater. All good. Entered diagnostics and tested all components. All good. Unit is good to go.
Near Bulverde, TX 78163
Jim G.
Job Details: 12/04/2019
DISHWASHER KITCHENAID KDTE104ESS3 Determined faulty heating element. ; ordrng 1 W10703867 (heater)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found icemaker arm frozen over. Determined that the water fill tube is freezing due to lack of voltage from dispenser UI. KurtSR# 7726543015. ; ordrng 1 W11130216 (cntrl-elec)
Near San Antonio, TX 78251
Christian G.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Issue stated by customer: refrigerator making popping noise intermittently. Ran unit through diagnostic tests, could not recreate noise. Customer states popping starts after compressor turns on. Waited till compressor turned on, did not hear noise. Recommended customer record noise and give us a call if issue persists."
Near San Antonio, TX 78251
Christian G.
Job Details: 12/04/2019
MICROWAVE OVEN WHIRLPOOL W11245506 Issue stated: microwave making loud noise from fan. Found screws loose in back and top. Unit test good.
Near San Antonio, TX 78260
L
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Complaint was unit making noise. Found compressor making rattling noise also Costumer concerns are refrigerator has inside cracks. Costumer would like a new unit since it’s only 5days old. Call tech line. Sr 7726541761. Got transfer to trade partners. They will called costumer to see if what’s the next step.
Near Live Oak, TX 78233
Devon F.
Job Details: 12/04/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Customer complaint was unit ice maker didn’t work and freezer have ice on the bottom of unit. Ordering new ice maker and freezer door seal to resolve issue. Called AIG approved 392.43 parts and labor.; ordrng 1 W10897938 (gasket-dor) and 1 W10908391 (icemaker)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/04/2019
DRYER WHIRLPOOL WED5000DW2 Andrew SR# 77256544976 co firmed with techline. Issue stems from bad cord. Neutral line is not completing 120 vac circuit.
Near Kerrville, TX 78028
Sherman
Job Details: 12/04/2019
DRYER WHIRLPOOL WED5620HW0 Control and console are not working. Checked voltage. All good. ; ordrng 1 W11296383 (CONSOLE) and 1 W11298841 (BOARD)
Near San Antonio, TX 78213
Steven G.
Job Details: 12/04/2019
WASHER MAYTAG MVWB755DW0 "Checked washer found unit not doing anything,ran diagnostics found fault codes F8E6, F9E1 and F0E5 ran cycle found blue wire to pump broken off replaced spade ran test unit is working normal now"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/04/2019
RANGE WHIRLPOOL WFG525S0HS1 Issue stated by customer! Gas stove not heating. Voltage checked good. Gas line opened fully. Ran unit through diagnostic cycle. Unit tested good. Informed customer of survey.
Near San Antonio, TX 78259
Devon F.
Job Details: 12/04/2019
DRYER WHIRLPOOL WED5620HW0 Customer complaint was unit making noise cus not loading unit correctly unit is operating as designed.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/04/2019
MW-HOOD COMBO WHIRLPOOL WMH32519FS0 "Replaced transformer, thermostat, capacitor, diode, and magnetron. Tested to complete. Unit is good to go. Called techline to get the issue/repair documented. Spoke with Ed. SR# 7726543747"
Near Converse, TX 78109
S. L.
Job Details: 12/04/2019
RANGE MAYTAG MER8700DE1 Removed old element replaced with new tested all operations normal customer military gave discount for Tier 1 labor. Advised of survey and paper.
Near San Antonio, TX 78232
Devon F.
Job Details: 12/04/2019
DRYER WHIRLPOOL WED6620HW0 Customer complaint was unit would start for a while then shut off. Last visit tech line suggested replacing front panel. Ordering new control board to resolve issue. Cus also stated can she have an after 3 pm.; ordrng 1 W11350214 (CONTROL BOARD )