Near San Antonio, TX 78233
Shawn W.
Job Details: 08/07/2020
WASHER MAYTAG MVWC400XW4 Drained the excess water with wet dry vac. Replaced drain pump and replaced control board. Ran calibration and automatic test mode. Unit is now fully operational.
Near Boerne, TX 78006
Douglas H.
Job Details: 08/07/2020
DRYER WHIRLPOOL GEW9200LW2 Unit not heating. Found issue time be faulty element. Quoted 287.96 for all costs. Customer wanted to proceed with repair. Replaced element from stock to resolve the issue. Unit now functioning as designed. No further issues at this point. Collected all costs. ; used 1 WP3387747 (ELEMENT) from stock
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Moisture buildup on ice maker fascia heater. Called tech line. Sr 7728219023. Suggest replacing UI to correct issue. ; ordrng 1 W11330971
Near Helotes, TX 78023
Richard G.
Job Details: 08/07/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced icemaker. Tested to complete. Unit is good to go
Near Lakehills, TX 78063
Justin
Job Details: 08/07/2020
WASHER MAYTAG MVWB835DW4 "New console ui came with a small scratch on it, replaced both control and console. Took photos of small scratch. Customer wants to replace damaged console. ; rqstng P&A on 1 W11112656 (console)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 08/07/2020
RANGE WHIRLPOOL SCS3017RS05 Replaced the right front office to resolve burner lighting issues. Unit tested good at the conclusion of service. Collected parts and labor.
Near Kerrville, TX 78028
Colton B.
Job Details: 08/07/2020
WASHER WHIRLPOOL WTW5000DW1 Called ahead to customer. Unit is working again. Quoted about over the phone for a control board replacement with SC and Labor included. Customer will call back if he wants repair done.
Near Stockdale, TX 78160
Steven G.
Job Details: 08/07/2020
WASHER MAYTAG MVWB835DW4 Called customer no since going out without a part ordered lid and hinge since it cracked in the same place as before ; ordrng 1 W10594153 (lid hinge) and 1 W11082608 (LID)
Near San Antonio, TX 78254
Justin
Job Details: 08/07/2020
DRYER WHIRLPOOL WED8500DC4 "Ran vent test, unit failed to pass vent test. Replaced idled pulley and unit is running much better."
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/07/2020
COOKTOP ELECTRIC JENNAIR JED4430WB02 Verified issue was cracked cooktop. Vent covered also needed. Collected service for fridge as well. ; ordrng 1 W10163202 (cooktop) and 1 WPW10205094 (grille)
Near San Antonio, TX 78249
Tommy B.
Job Details: 08/07/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Replaced reservoir and the connector to the reservoir to resolve water leaking in the bottom of the refrigerator. Unit testing good now. Collected parts and labor.
Near San Antonio, TX 78254
Richard G.
Job Details: 08/07/2020
RANGE WHIRLPOOL WEE745H0FS1 Replaced burners and infinite switches. Tested to complete. Unit is good to go.
Near Kerrville, TX 78028
Colton B.
Job Details: 08/07/2020
REFRIGERATOR WHIRLPOOL WRF757SDEH Issue was a leaking refrigerator. Found issue to be a clogged drain line. Removed drain line and cleared blockage. Unit now drains well.
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 08/07/2020
OVEN ELECTRIC (D JENN-AIR JJW3430WS02 "Customer has not had the microwave installation repaired that is causing moisture to drip onto the ovens user interface. Jenn Air told her they were going to make the arrangements. Since then the customer had the oven stop working last night. It is demonstrating an F1 E1 error code for Oven Appliance Manager/Wiring Connection. Ran through service steps to check the Appliance Manager according to the service manual. I checked the connections and they are all fine. U it is receiving proper voltage at P6-4 and P6-5. I powered down the unit for over a minute, re-entered diagnostics and the error returned. This calls for a new Appliance Manager and User Interface Assembly Control Panel; rqstng P&A on 1 W10617332 (panl-cntrl) and 1 WPW10292566 (cntrl-elec), states that autho needed"
Near Boerne, TX 78006
Colton B.
Job Details: 08/07/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer complaint is that the refrigerator leaks once a day even with water turned off. No signs of frozen over evaporator drain holes. Finding issue to be a small crack in the drip pan. Squirted water into and found a small leak. Ordering a new drip pan to resolve issue. Informed customer that we’d call when parts come in. Quoted on return visit and collected SC. ; ordrng 1 W11225840 (tray-evap)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 08/07/2020
WASHER MAYTAG MHW6630HW1 "Checked washer found hard water spot on front panel coming from door, preformed quick cycle to make washer leak but no issues or leaks detected. Washer is working as designed. Job complete."
Near San Antonio, TX 78250
Tommy B.
Job Details: 08/07/2020
DRYER WHIRLPOOL WED4815EW1 Replaced parts per previous tech diagnosis and unit was still not operational. Found this to be the result of a faulty push to start button. Ordering parts to resolve issue; ordrng 1 WPW10117655 (relay-pts)
Near San Antonio, TX 78257
Tommy B.
Job Details: 08/07/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Upon arrival there was already another service provider requested by the warranty company. Customer declined service from appliance care
Near San Antonio, TX 78231
Tommy B.
Job Details: 08/07/2020
REFRIGERATOR KENMORE 10651173310 Previous visit recognized misdiagnosis of water valve. This visit swapped out cracked fill tube to resolve the issue. Unit tested good now with no further issues at this time. Collected parts cost
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 08/07/2020
DISHWASHER KITCHEN AID KDFE304DWH0 Checked dishwasher found error codes F6E1 F6E2 F6E4 preformed test found bad control board. Spoke to customer about fees. Customer stated they will look into a new dishwasher. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 08/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced valve. Tested to complete. Unit is good to go.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 08/07/2020
RANGE WHIRLPOOL WFE525S0JS0 Checked range found bad left element good voltage to switch and element ordering element to resolve issue.; ordrng 1 W10248261 (elmnt-surf)
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/07/2020
DRYER WHIRLPOOL WED4815EW1 Tested dryer. Noise during tumble. Found bad roller. Replaced roller. Noise is gone. Tested to complete. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78227
Jesus C.
Job Details: 08/07/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Installed new start device and capacitor. Compressor turns on. No further issues. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/07/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 Verified issue to be a non responsive blower. ; ordrng 1 W11441128 (MOTOR FAN)
Near San Antonio, TX 78254
Tommy B.
Job Details: 08/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that the unit does not run. Found issue to be the result of diagnostics presenting error codes F4E3 F7E1. Faulty pump and low heat. Ordering new pump to resolve issue. ; ordrng 1 W11025157 (pump&motor)
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 08/07/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 "Checked refrigerator found freezer and refrigerator section warm not cooling checked start device good voltage at device, compressor would not run, spoke to customer about repair cost customer stated they no longer want service. Job complete. Collected service call fee."
Near Selma, TX 78154
Shawn W.
Job Details: 08/07/2020
FREEZER MAYTAG MZF34X16DW01 "Found that the unit was not plugged in. Therefore, I was unable to get proper temperature readings. U it is plugged into a GFCI. Client told me that it never got to freezing temperature back in April after I believe I changed the control board. Assurion had sent out two different companies to service and she states that it has never got cold enough for more then a package of hot dogs since the original problem. Could not get the unit to go into diagnostics after multiple attempts and reboots. Unit will need a new control board. Conducted an ohms test on the compressor and it has a correct reading. Did an ohms reading on start relay and got open line. Tried to hit the compressor with a mallet to get it started but it would not. Called Tech Line and spoke with Scott. SR #7728503826. We determined that the outlet was bad and although could be read at 120 VAC when I dug with the meter, the unit would not power on. He advised that we not move forward with diagno
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 08/07/2020
WASHER WHIRLPOOL WFW92HEFC0 "Checked washer found leak coming from backed off hose on valve, reseated hose on valve unit is working as designed. No leaks detected. Collected all fees. Job complete."
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Tested unit. Water leaking from dispenser and ice maker. Found valve was not sealing. Will need to replace valve. ; ordrng 1 W11043013 (valve)
Near San Antonio, TX 78253
Justin
Job Details: 08/07/2020
REFRIGERATOR SAMSUNG RF22N9781SG Icemaker is frozen will need to order control and ice-maker. Calling samsung techline to get part number. DA82-02655A; rqstng P&A on 1 DA82-02655A
Near Kerrville, TX 78028
Colton B.
Job Details: 08/07/2020
RANGE WHIRLPOOL WFG505M0BS3 "Issue is intermittent lighting of back left burner. Finding issue to be a bad orifice and maybe valve. Ordering both to resolve issue. Can’t find ETA on valve, acting as if it is out of stock. Did not schedule return date. 5050; ordrng 1 W10861716 (valve-brnr) and 1 WPW10170508 (spud-orfce)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/07/2020
OVEN ELECTRIC (D KITCHEN AID WOD77EC0HV01 Customer was not able to make appointment. Rescheduled from house to next week. ; schdld next appmnt for 8/11 TUE !
Near San Antonio, TX 78249
Tommy B.
Job Details: 08/07/2020
REFRIGERATOR AMANA ART308FFDM06 "Customer stated that the issue is that the light inside the fridge section is not working. When screwing in the light, the temperature indicator goes out. Ordering control to resolve issue. ; ordrng 1 W11352623 (CONTROL)"
Near San Antonio, TX 78232
Tommy B.
Job Details: 08/07/2020
REFRIGERATOR SAMSUNG RF23M8070S Found issue to be the result of a bad seal in the icemaker compartment in the refrigerator section. Will need silicone gun which is already ordered for another job which will there will be enough remaining to complete this job. ; schdld next appmnt for 8/11 TUE !
Near San Antonio, TX 78253
Justin
Job Details: 08/07/2020
REFRIGERATOR SAMSUNG RS25H5111SG/AA "Ice maker is not working, need to change door gasket after talking with tech line. Don’t see any issues with gasket. Issue is more of a bad ice maker. ; ordrng 1 DA97-13415B (ICE MAKER )"
Near San Antonio, TX 78251
Richard G.
Job Details: 08/07/2020
WASHER WHIRLPOOL WTW5000DW2 Replaced wiring harness. Actuator is not shifting so the unit can spin. Will need actuator.; ordrng 1 W10913953 (actuator)
Near San Antonio, TX 78245
Richard G.
Job Details: 08/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer complaint is that the freezer is icing over. Verified issue, will need to order evap motor and harness. Customer also states the food in the refrigerator section is freezing, and the unit is not making any ice. Ordering icemaker and harness.; ordrng 1 W10316760 (thermistor) and 1 W10884720 (harns-wire) and 1 W11334745 (EVAP MOTOR ) and 1 WPW10300024 (icemaker)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/07/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 Tested unit. Fresh food at 33. Thermistor reading 9k. Freezer at 0. Thermistor reading 11k. Called techline. At 0 thermistor should read 25k. Will need to replace freezer thermistor. Spoke with Joseph maintenance supervisor. Will continue repairs. ; ordrng 1 WPW10384183 (thermistor)
Near San Antonio, TX 78207
Jesus C.
Job Details: 08/07/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Tested u it. Not cooling. No frost pattern on evap. Compressor is running. Unit is R600 with lock rings. Called SG. Unit might have leak. Will need sealed system tech to complete repairs. ; schdld next appmnt for 8/10 MON !
Near Elmendorf, TX 78112
Jesus C.
Job Details: 08/07/2020
RANGE WHIRLPOOL WFE320M0ES1 Tested unit. Found bad element left rear. Will need to replace element and right side switches. ; ordrng 1 WP8273994 (elmnt-surf)
Near San Antonio, TX 78260
Jim G.
Job Details: 08/07/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Replaced magnetron and found an error with the capacitor and diode. Unfortunately the unit blew fuse the while troubleshooting. ; ordrng 1 W10138793 (fuse) and 1 W10850446 (capactr-mg) and 1 W10880342 (transformr) and 1 W11182110 (cntrl-elec)
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/07/2020
REFRIGERATOR FRGIDAIRE FLSC238DS8 "Verified issue was UI failure. Also water dispenser paddle is completely missing. I verified voltage to UI. Ordered UI control and paddle. Collected discounted service fee with service for job 75645. ; ordrng 1 241685703 (actuator,water blk) and 1 241708102 (pc board,power)"
Near San Antonio, TX 78255
Tommy B.
Job Details: 08/07/2020
REFRIGERATOR LG LFXS30766S Customer stated the issue is the unit is not cooling in either section. Amp meter reading high and compressor is non functional.
Near San Antonio, TX 78230
Tommy B.
Job Details: 08/07/2020
WASHER MAYTAG MHW6630HC0 Customer stated the issue is the unit is leaking from the dispenser. Ordering dispenser to resolve issue. ; ordrng 1 W11465533 (DISPENSER )
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 08/06/2020
WASHER MAYTAG MVWB765FC4 "Checked washer was not able to power on, found error code F6E2 preformed test found bad console , ordering console to resolve issue. Ordering control board just in case.; ordrng 1 W11109974 (console) and 1 W11266618 (CONTROL BOARD )"
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDFE104HBL1 "Checked dishwasher found upper rack rubbing on gasket when closing.adjusted rack to no rubbing, but customer wants rack replaced. Ordering upper rack.; ordrng 1 W10350382 (dishrack)"
Near Kerrville, TX 78028
Colton B.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Issue is low ice production and poor water pressure. Appliance Care tech that was there to repair oven diagnosed bad valves. Customer not happy that I wasn’t coming out with parts. Ordering valves and scheduling for Friday visit. ; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy)
Near San Antonio, TX 78240
Jim G.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Verified leveling issue. Used wire tie to secure cables during leveling. Issue resolved. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78228
Tommy B.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer stated that the issue is the unit is freezing everything in the top section of the refrigerator and additionally the freezer section has ice accumulation. Ordering a door gasket along with the diffuser assembly as it is broken inside the refrigerator.; ordrng 1 W10315039 (gasket-fip) and 1 W11199204 (diffuser) and 1 W11208347 (duct-air)
Near Boerne, TX 78015
Douglas H.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Last trip found faulty led driver. Installed led driver to resolve the issue. Unit now functioning as designed. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced freezer light module after replacement all lights working as designed no issue. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 08/06/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Replaced blower. Attempted to preheat unit. Control and wiring harness are taking out the blower. Will need to reorder blower, control, and wiring harness.; ordrng 1 W11225360 (harns-wire) and 1 W11248652 (blower) and 1 W11261167 (cntrl-elec)"
Near Saint Hedwig, TX 78152
S. L.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Called CXC spoke to Denise for concession gout authorization WROYAROAPL1 found leak at fill tube ordered new fill tube clamp and seal call when parts come in; ordrng 1 W10861184 (clamp) and 1 WP1106508 (SEAL) and 1 WPW10601149 (fitting)
Near Cibolo, TX 78108
Steven G.
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Checked refrigerator found freezer not cooling found unit low on freon added dye drier and charged unit will be back in two weeks to check for leak ; ordrng 1 W10248589 (evaporator) and 1 W11035765 (EVAPORATOR )
Near San Antonio, TX 78245
Richard G.
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complaint is that the top rack of the dw keeps coming out due to the stopper coming off during wash. Replaced stopper. Tested to complete. Unit is good to go.
Near Schertz, TX 78154
S. L.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Found FC door warped causing inefficient cooling and frost RH RC door seal torn as well needs otl for both gaskets adhesive and FC door will clean condenser on return unit needs it once approved ; rqstng P&A on 1 13107111SQ (dor-fip ss) and 1 8201711 (adhesive) and 1 W10830274 (gasket-fip) and 1 WPW10714545 (gasket-fip), states that autho needed"
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 08/06/2020
REFRIGERATOR MAYTAG MSS25C4MGK00 Replaced wire harness after replacement good reading at all connections. Unit is working as designed. No issues. Job complete
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/06/2020
RANGE KITCHENAID KFEG500EWH3 "Customer issue is that the liner between the cooktop glass and sheet metal frame is rough in the back. Took pictures, ordering new cook top. Calling partner team at the end of the day. Any updates to situation after partner team conversion will be sticky notes.; ordrng 1 W10794931 (cooktop)"
Near Boerne, TX 78015
Douglas H.
Job Details: 08/06/2020
REFRIGERATOR KITCHEN AID KBBL306ESS01 ESTIMATE ONLY! Customer had unit shipped from another city. Mover damaged unit. Checked unit over to find many parts damaged. Ran diagnostics to check unit. Found UI acting up. Included that in my quote. Quoted 3207.60 for all parts and labor (550 labor). Customer is going to submit through insurance and will call us back for when they approve. Collected Sc. ; rqstng P&A on 1 2215612 (AIR DUCT COVER) and 1 W10783283 (FC DOOR HANDLE) and 1 W10783284 (HANDLE) and 1 W10799262 (FC DOOR SKIN SS) and 1 W10801506 (RC DOOR SKIN SS) and 1 W11173662 (TRIM LEFT) and 1 W11173663 (TRIM RIGHT) and 1 W11238395 (WATER FILTER CAP) and 1 W11411871 (UI) and 1 W11449308 (GRILLE UPPER) and 3 WP489464 (SCREW)s and 1 WPW10188547 (LOWER GRILLE SKIRT) and 1 WPW10189196 (LOWER GRILLE)
Near Schertz, TX 78154
Steven G.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Checked refrigerator found food freezing in refrigerator section and sweating at dispenser seal, replaced damper and seal checked operation unit working normal now"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/06/2020
DRYER MAYTAG MEDB835DW4 New lid not up to customer standards. Ordering new lid and calling partner team. ; ordrng 1 W11227373 (top)
Near San Antonio, TX 78266
Steven G.
Job Details: 08/06/2020
REFRIGERATOR KITCHEN AID KRFC704FBS00 "Broke pan stop in freezer replaced unit is ok, ice maker is making ice customer is Happy."
Near San Antonio, TX 78227
Jesus C.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Tested unit. Fresh food cold. Freezer not cooling. Compressor not running properly. Wil need to replace start device. ; ordrng 1 WPW10448874 (start-dev) and 1 WPW10662129 (capacitor)
Near San Antonio, TX 78233
Steven G.
Job Details: 08/06/2020
DRYER MAYTAG MED7230HC0 Checked dryer found F3 E2 fault code ran diagnostics it passed ordering new sensor and wire harnesses; ordrng 1 3387223 (electroid) and 1 W10298258 (harns-wire) and 1 W11164041 (HARNESS )
Near San Antonio, TX 78245
Richard G.
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Replaced control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 Replaced pump and motor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78258
Jim G.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Verified issue. Replaced module. Issue resolved.
Near Boerne, TX 78015
Douglas H.
Job Details: 08/06/2020
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA Unit refrigerator compartment fan making a bad noise as if hitting ice. Found unit not defrosting properly. Quoted 295.69 for P&L. Customer wants to proceed with repair. Ordering EVAP cover and temp sensor to resolve the issue. Collected Sc. ; ordrng 1 DA32-10104N (TEMP SENSOR) and 1 DA97-12608A (EVAP COVER)
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Filter housing door not closing. Replaced bad housing. Filter door is closing. No further issues. Tested to complete.
Near San Antonio, TX 78260
Jim G.
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KFIS27CXMS3 I can we now that the mullion installed is damaged defective. Will reorder to repair. However the consumer will be leaving the city for an indeterminate time. He will contact us to reschedule. ; ordrng 1 WP12722815AP (rail-mulln)
Near Converse, TX 78109
S. L.
Job Details: 08/06/2020
REFRIGERATOR AMANA ASI2575GRB00 Complaint is unit only makes crushed ice found spring on actuator that goes to solenoid for cubed to crushed thats in ice bucket was off locking tab and actuator stuck in crushed reassembled ice bucket correctly tested all operations normal no email
Near Comfort, TX 78013
Douglas H.
Job Details: 08/06/2020
FREEZER WHIRLPOOL WZF34X18DW00 "Confirmed diagnosis of SS issue, found partial restriction in EVAP. Installed dye dryer to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point."
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/06/2020
WASHER MAYTAG MVWB835DW4 Rails on drawer were rusted and not sliding. Replaced drawer and housing. No further issues n tested to complete.
Near San Antonio, TX 78263
Steven G.
Job Details: 08/06/2020
COOKTOP ELECTRIC IKEA ICI500XB "Checked cooktop found F21 fault code did checks talked to tech line, ordered module and burner ; ordrng 1 W10328387 (hot plate) and 1 W10607547 (module)"
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 08/06/2020
DRYER AMANA NED4655EW1 Checked dryer found no issues with heat good heat at coils and vent. Found vent hose bent not allowing airflow. Dryer is working as designed no issues. Job complete.
Near San Antonio, TX 78237
Jesus C.
Job Details: 08/06/2020
DRYER AMANA NED4655EW1 Tested dryer. Found bad power supply. Only 120 from L1. 20 vac from L2. Unit needs 240 to run. Advised customer to fix power supply issue. Job complete.
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 08/06/2020
MICROWAVE OVEN JENN-AIR JMC3415ES01 "Customer showed me a video in which he would push the door button and the light would come on and slightly open. Customer explained that the unit button will work but will intermittently not function. Talked to Adrian at Tech Line to see if they would like me to change out the whole panel control, lever switch and latch bracket because then we would have a whole new system. I explained to him that I could not know if the slight looseness is normal. I was advised that this is normal and to not replace those parts because it will just function the same and would just validate to the customer that this counter top unit installed in cabinetry is functioning as designed. Called Trade Partners to document customer instruct. I was transferred to Jenn Air to document. I called the client and explained that Whirlpool and Jenn Air does not want me to replace the parts and that the button problem is as designed."
Near San Antonio, TX 78248
Steven G.
Job Details: 08/06/2020
REFRIGERATOR KITCHEN AID KRFF707ESS00 "Checked refrigerator found refrigerator evaporator iced up again cleared ice and replaced valve and dye drier per tech line, vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 Checked refrigerator found ice build up on evaporator and air baffle return frost build up in middle section of evap cover to the top. Also found light module burnt out. Ordering big metal defrost and light module to resolve issue. Collected service call fee. ; ordrng 1 W10482187 (harns-wire) and 1 W10843339 (module)
Near San Antonio, TX 78215
Steven G.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Checked refrigerator went over unit could not find leak unit still cooling and making ice Pete to watch and call if any problems, cell service was spotty Pete will call in Credit Card"
Near Boerne, TX 78006
Douglas H.
Job Details: 08/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Customer stated unit won’t shut off and continues to heat after she manages to shut it off. Found console partly unresponsive on cancel button. Ordering console and control to resolve the issue. ; ordrng 1 W11261167 (CONTROL) and 1 W11296171 (CONSOLE)
Near San Antonio, TX 78212
Jesus C.
Job Details: 08/06/2020
RANGE AMANA AGR5330BAB3 Installed new top ad cap for burner. No issues during testing. Tested to complete.
Near San Antonio, TX 78239
Shawn W.
Job Details: 08/06/2020
DRYER MAYTAG MEDC465HW0 "Customer was having a thumping sound in the dryer. I opened the top and front panel. Discovered an orange plastic part lodged in the padding in the drum (picture included). Took out plastic part, reassembled and thumping noise eliminated. Unit fully operational."
Near San Antonio, TX 78249
Tommy B.
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that there is low ice production. Observed normal ice production in the icemaker bin and set customer expectations for ice production and the corresponding usage affecting it. Unit is testing good with no issues at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF520PADW7 1204 replaced drain pump on dishwasher due to no drain. After replacement tested dishwasher no issue with drain no error codes found during testing or operation. Job complete.
Near San Antonio, TX 78256
Tommy B.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Customer stated the issue is that the unit was not stopped producing ice. Found issue to be a result of the icemaker I’m not inserted into the on off switch hole. Unit tested good now after replacing arm.
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Upon arrival opened new R600 kit to find no refrigerant in the kit. Need to get the refrigerant to resolve the issue. Didn’t cut into the system yet as didn’t have a way to recharge it to look for the leak. ; schdld next appmnt for 8/10 MON !
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced both fans on evaporators freezer and refrigerator, defrosted refrigerator section unit is working as designed no issue. Job com0lete."
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Temperatures in both the fresh food and freezer sections are at 66 F. Am getting an amp draw of 1.9 amps when the unit tries to start the compressor. The compressor tries to kick on often. The unit does not have a dye drier on. I do not see evidence of a refrigerant leak. Called SG to confirm it is likely the start rely. I checked the windings in the compressor and they are good and not shorted. I left the unit unplugged to prevent the compressor from burning out. Parts ordered.; ordrng 1 WPW10197428 (start relay) and 1 WPW10350564 (capacitor)
Near San Antonio, TX 78260
Jim G.
Job Details: 08/06/2020
WASHER WHIRLPOOL WFW6620HC0 Replaced bellow. Issue resolved. Checked for any other signs of leak.
Near San Antonio, TX 78210
Jesus C.
Job Details: 08/06/2020
MICROWAVE OVEN JENN-AIR JMW3430IM02 Tested unit. No display on UI. Reset unit. Display is on. F6E0 error code. Will need to order UI and oven control. ; ordrng 1 W11199502 and 1 W11281213
Near San Antonio, TX 78230
Tommy B.
Job Details: 08/06/2020
WALLOVEN WHIRLPOOL WOS51ES4ES The unit powered off abruptly. Determined because of the lack of power to be the thermal fuse. Thermal fuse needs to be ordered as the part in truck stock will not work for this model. Ordering parts to resolve issue.; rqstng P&A on 1 W11025102 (fuse-thrml)
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/06/2020
OVEN ELECTRIC (D JENN-AIR JJW3830WS02 "Unit was indeed displaying F8E0 low fan speed under speed. Could not get the unit to go into diagnostics according to the service manual initially. Was able to get in and followed the procedures for the F8E0 error code according to the Service Manual. Turned off the unit for more then 30 seconds, entered component activation and turned on the fans at low speed. Called Tech Line talked Leon because there was little guidance on procedures if there was a failure. We went through the procedures again and while the fans were in at low speed we could not override into diagnostics to check the RPMs. Based on this this unit will indeed need a new control panel and could possibly need both fans. We will not be able to determine that until the control panel is replaced. SR#7728492384 quote is at total. for parts, labor, service fee, tax. Customer paid service fee in full. If they move forward with the repair the remaining balance will be.; ordrng 1 W1067367
Near Boerne, TX 78006
Colton B.
Job Details: 08/06/2020
DRYER SAMSUNG DV45H7000EW Issue is that unit is not heating. Found OL reading on heating element. Ordering new heating element and thermostats to resolve issue. ; ordrng 1 DC47-00019A (element) and 1 DC32-00007A (thermistor) and 1 DC47-00016A (thermostat) and 1 DC47-00018A (thermostat)
Near San Antonio, TX 78257
Jim G.
Job Details: 08/06/2020
DRYER MAYTAG MEDC465HW Found belt had become loose. Pulley had become dislodged. Use wire tie to secure to frame and refastened belt to drum. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78248
Jim G.
Job Details: 08/06/2020
WASHER MAYTAG MVWC415EW1 "Verified issue to be faulty latch. I fact diagnostics pointed out error directly. Replaced late fro, truck stock. Issue resolved. ; used 1 W11307244 (LATCH) from stock"
Near San Antonio, TX 78214
Jesus C.
Job Details: 08/06/2020
DRYER MAYTAG MED7230HW0 Tested dryer. F3E2. Tested moisture sensor. Sensor is good. Tested exhaust thermistor. Thermistor is good. Will order new ACU. ; ordrng 1 W11441687
Near San Antonio, TX 78231
Jim G.
Job Details: 08/06/2020
WASHER MAYTAG MVWB865GW1 Verified issue to be a faulty water inlet valve. Diagnostics reveals F0E3. Replaced part. Issue resolved. FCC. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78247
Jim G.
Job Details: 08/06/2020
DISHWASHER KENMORE n/a Verified issue was a cracked sump assembly. Customer Collected service fee. Customer declined repair given cost.