Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1831 customer reviews

slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Part WPW10677119 under part warranty called tech line spoke,to Scott Sr 7728774184 reset unit and bypassed pantry UI unit now working found harness in water Scott said replace Ui again with harness this time. After I hung up found further issue,light intermittently working unplugged fans inverter from main control issue occurring request otl for both UIs and main comtrol with harness; rqstng P&A on 1 W11170612 (HARNESS) and 1 W11387384 (Ui) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)"

Near Coppercreek, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHEN AID KRFC704FPS03 Found ice door leaking air melting ice ordered new ice door. Call when part comes in.; ordrng 1 W11189145 (ICE DISPENCER DOOR)

Near Taylor Dr, Adkins, TX 78101
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Our customer was having problems with the freezer getting warm, then yesterday it completely turned of for a number of hours. Then it started working again. Currently the temperatures in the RC are normal, the deli is slightly high and the freezer temperature ranges between 14-25 degrees F, depending on the location. I reset the temperatures back to manufacturers recommended. Found that the freezer compartment evaporator is frozen up. Using the Kitchen Aid provided trouble shooting guide I discovered the the FC thermistor resistance is out of tolerance and will need to be replaced. I checked the evaporator and and defrost heater from the control board and ran all other diagnostic tests related to the problem from the user interface. Our customer also had a light module that will need to be replaced as well. thermistor, module. Our customer paid our service fee in full. Next appointment is Wednesday for the thermistor. The module is currently out o

Near Ridge Canyon Dr, Schertz, TX 78154
Richard G.

Richard G.

DRYER WHIRLPOOL WED4815EW1 "Customer complaint is that the unit is not heating again. Found thermal fuse blown again, reordering heater, fuse and thermostats. Customer also concerned about the timer moving too quickly. Found issues with the timer, ordering timer,; ordrng 1 279838 (element,heater) and 1 W10900067 (cutoff-tml) and 1 WP3387134 (thrmst-fix) and 1 WP3392519 (thermal fuse) and 1 WP3977767 (thrmst-fix) and 1 WPW10185982 (timer)"

Near Timber View Dr, San Antonio, TX 78251
Colton B.

Colton B.

RANGE WHIRLPOOL WGE745C0FS01 Customer issue is RF burner is getting too hot. Finding issue to be a faulty temperature sensor in burner. Burner does no cycle on and off to regulate temperature like it should. Ordering and returning gate code is 1122.; ordrng 1 W10823729 (elmnt-surf)

Near McCullough Ranch Rd, , TX 78028
Colton B.

Colton B.

WASHER WHIRLPOOL WTW5005KW0 Issue is a squeaking noise during spin. Found oil under washer indicating a blown bearing. Ordering all necessary parts. Parts are out of stock. Will call customer when we get it in. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11454734 (GEARCASE )

Near Jon Boat Way, Boerne, TX 78006
Jesus C.

Jesus C.

DRYER AMANA NED4655EW1 Tested dryer. Unit not heating. Found thermal fuse was bad. Replaced fuse. Unit heating. No further issues. Tested to complete. ; used 1 WP3392519 (FUSE) from stock

Near S Acme Rd, San Antonio, TX 78237
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Issue is a no cool refrigerator. Refrigerator seems to be cooling okay for now with a very light frost pattern on the freezer evaporator. Took amp reading and found an amp draw of 1.70 amps. For this reason I believe we have a sealed system restriction. Scheduling a SS tech for Tuesday. Left a Dye Drier on top of refrigerator in case SS tech needs to use it. ; used 1 WPW10143759 (DRIER-HV) from stock

Near Little Wren Ln, San Antonio, TX 78255
Justin  R.

Justin R.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "F6E0 stored in unit, running unit trying to recreate fault. Customer will monitor oven, customer will take video if issue happens again."

Near Sweet Rose, Castroville, TX 78009
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFC310S0EB3 F9E0 error on arrival. Unit still not functional after ensuring proper wiring. Ordering new wiring harness and control. ; ordrng 1 W11122531 (cntrl-elec) and 1 W11226234 (harns-wire)

Near Old Tezel Rd, San Antonio, TX 78250
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Swapped out evaporator fan motor to resolve noise issues. Unit tested good and functioning normally at this time.

Near Valley Cove, San Antonio, TX 78250
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Found no water at dispenser or icemaker removed line water pressure good filter has no water, found bad filter head call when part comes in.; ordrng 1 W11346622 (RESERVOIR )"

Near Western Way, Far West Side, TX 78254
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out pump and motor assembly along with control to resolve functionality issues. Unit tested good with no further issues at this time.

Near Roble Grande, San Antonio, TX 78261
Justin  R.

Justin R.

WASHER WHIRLPOOL WTW4955HW1 "F8E1, F7E5. Found the hot water valve off. Ran through diagnostics and calibration. All test are passing, if issue occurs again we will need the control for unit. Will run a regular cycle, customer will call in if unit faults out again. W11256105 will need to be ordered if customer calls in."

Near Bandera Blvd, Bandera, TX 78003
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Checked refrigerator maker found bad ice maker, ice maker is on order rescheduling for next Friday for repair.; schdld next appmnt for 11/6 FRI !"

Near Sunview Park, San Antonio, TX 78224
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDF330PAHS1 Replaced all necessary parts. Issue resolved.

Near Henderson Pass, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

FREEZER WHIRLPOOL WZF79R20DW00 Found on off switch not working complained of hi temp alarm going off customer has thermometer in unit and said temperature was at 0 unit needs new control per service pointer W10854827 requested otl; saved tckt

Near Rolling Stream, Converse, TX 78109
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced motor. Issue resolved.

Near Valencia Rose, San Antonio, TX 78261
Jim G.

Jim G.

RANGE KITCHENAID KDRS483VSS04 Replaced both the UI c trip and the membrane. Issue resolved.

Near Monteverde Way, San Antonio, TX 78261
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KURL304EBS00 "Issue was a broken door. Replaced door, unit tested good."

Near Summit Pass, Boerne, TX 78006
Colton B.

Colton B.

COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Issue is front left burner doesn’t light and right front burner is not always consistent. Finding issue to be that the burner caps were off center. Adjusted burner caps, unit now testing well."

Near Spike Rush Ln, , TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC465HW2 Found F8E1 error code checked water found no hot water to unit found shut off valve off turned on water recalibrated advised customer that water was off. She said because hot water not plumbed at wash room advised customer even on cold wash as winter sets in ground water temp will require how water connection. Tested unit all operations normal unit operating as designed. Install instruct today.

Near Creekview Dr, Floresville, TX 78114
Douglas H.

Douglas H.

OVEN ELECTRIC (D JENN-AIR JJW2830DP01 Unit having ghost light issue. JA sent customer the part needed. Installed console to resolve the issue. Unit testing good now. Verified proper software version. No further issues at this point.

Near Caliza Cove, San Antonio, TX 78255
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE505W0HB2 "Replaced door, handle and and Glass. No further issues. Tested to complete."

Near Goliad Rd, San Antonio, TX 78223
Justin  R.

Justin R.

DRYER MAYTAG MEDB855DC4 "F4E4, F4E3, found terminal block and power cord coming into unit damaged. Will need power cord, and terminal block. ; ordrng 1 279318 (terminal) and 1 PT220L (cord-power) and 1 WP3397659 (block-term)"

Near County Rd 2802, Rio Medina, TX 78066
Jesus C.

Jesus C.

WASHER MAYTAG MHW8630HC1 Tested unit. Oversuds error code. Found detergent concentration not set correctly. Adjust concentration. No further issues. Tested to complete.

Near Paseo Encinal St, Olmos Park, TX 78212
Tommy B.

Tommy B.

WASHER WHIRLPOOL WFW92HEFW0 "Customer stated that the issue is the unit is leaking. Ran test cycle and found issue to be a leaky tub. Will need to get authorization for tub. Ordering parts to resolve issue.; rqstng P&A on 1 W10901175 (tub-outer), states that autho needed"

Near Willow Dust, San Antonio, TX 78254
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRFC704FSS00 Replaced ice box fan. Leveled refrigerator. Unit is now fully operational.

Near Grassmarket, San Antonio, TX 78259
Richard G.

Richard G.

DRYER WHIRLPOOL MEDC465HW0 "Customer complaint is that the dryer makes a loud rumbling noise. Used dryer repair kit, but did not fix the problem. Further inspection found motor to be faulty. Need motor and blower wheel.; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel), used 1 4392065 (REPAIR-DRYER) from stock"

Near Judie Allen, San Antonio, TX 78254
Justin  R.

Justin R.

WASHER MAYTAG MVWB765FW1 "F3E2, F8E1, F0E4 all stored in unit. Need to replace valve for unit. Ran calibration and diagnostics after replacement. No new faults popped up. Unit good to go."

Near FM3240, Bandera, TX 78003
Richard G.

Richard G.

DRYER MAYTAG MEDB835DC4 Customer states a squirrel got into the vent duct and the dryer has been rumbling and shaking since. Found the blower wheel had been chewed up by the squirrel. Will need blower wheel. Collected service call fee.; ordrng 1 WP697772 (blower wheel)

Near Rio Pecos, San Antonio, TX 78251
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED4815EW1 Found unit heating ran test with vent test kit found bent hose kinked. Advised customer that dryer vent cannot be kinked checked exhaust temps average temp 162 average high low 129. Unit operating as designed install instruct today..; used 1 W11224254 (VENT TEST KIT) from stock

Near FM791, Falls City, TX 78113
Richard G.

Richard G.

RANGE WHIRLPOOL WEE750H0HV1 Customer complaint is that the console is frozen and the hourglass will not go away. Unit was unplug for 36 hours and still is frozen. Will need to replace console and control.; ordrng 1 W11113848 (cntrl-elec) and 1 W11335275 (CONSOLE)

Near Timber Post St, San Antonio, TX 78250
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF57R18DM00 Swapped out control and there were no results. Swapped out start device in unit powered on. Compressor and all fans are functioning currently. Collected parts and labor cost.

Near Amber Dr, Comfort, TX 78013
Justin  R.

Justin R.

VENTHOODS UNKNOWN UXT5230BDS1 Spoke with customer issue with Vent hood is cosmetics. Customer said issue was documented with closing documents. She’s going to get with the builder about replacement of the unit because we don’t replace vent hoods.

Near River Station, San Antonio, TX 78253
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT720PADM2 Both parts are needed. ; schdld next appmnt for 11/4 WED !

Near Oak Panache, San Antonio, TX 78259
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KDTM604KPS0 Swapped out water inlet valve to resolve washing issues. Unit functioning normally at this time with no further issues.

Near Cantera Manor Blvd, San Antonio, TX 78256
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out pump and motor assembly to resolve functioning issues and unit is testing good at this time

Near Delcia Trail, San Antonio, TX 78249
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

ICEMAKER (STANDA WHIRLPOOL WUI75X15HZ00 Found no water flowing into reservoir. Removed filter retested water now flowing checked pump fan thermistors these were good evaporator icing over advised customer filter is defective customer on house filtration let customer know that filter is optional if he is confident with home filtration job complete install instruct today.

Near Copper Creek Dr, La Vernia, TX 78121
Jim G.

Jim G.

COOKTOP GAS KITCHENAID KCGD506GSS00 Verified bezels are all damaged. ; ordrng 6 W11240529 (bezel-knob)s

Near Walder Trail, San Antonio, TX 78260
Jesus C.

Jesus C.

DRYER MAYTAG MED8630HC Tested dryer. Found sensors not reading clothing still wet. Fixed sensors. Now reading. No further issues. Tested to complete.

Near Paseo Encinal St, Olmos Park, TX 78212
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KSSC48QKS01 Unit freezer side not cooling properly. Found issue to be a faulty thermistor. Quoted 203.90 for P&L. Customer wants to proceed with repair. Ordering thermistor to resolve the issue. Collected Sc. ; ordrng 1 WP2188820 (THERMISTOR)

Near Ranch Creek, Boerne, TX 78006
Douglas H.

Douglas H.

DISHWASHER JENN-AIR JDTSS246GL0 Last trip found console to be faulty due to f2e1 stuck key error. Replaced console to resolve the issue. Unit is testing good now. No further issues at this point.

Near Hermosa Hill, San Antonio, TX 78256
Richard G.

Richard G.

RANGE WHIRLPOOL WGE745C0FS01 "Replaced infinite switches. Tested to complete. Burners are good to go. Checked oven temperatures. Lower oven is heating properly, but upper oven is heating almost 100 degrees too hot. Will need to replace control and upper bake element.; ordrng 1 W10877730 (cntrl-elec) and 1 WPW10249981 (elmnt-bake)"

Near Timber Whisper Dr, San Antonio, TX 78250
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KFIS29PBMS02 Unit not cooling properly. Replaced 3 way valve and compressor to resolve the issue. Unit testing good now. No further issues at this point. SS parts under warranty. Labor still under 90 day warranty.

Near Silent Sunset, San Antonio, TX 78250
Tommy B.

Tommy B.

MW-HOOD COMBO WHIRLPOOL WMH53521HZ2 Swapped out control to resolve microwave heating issues and unit is testing good with no further issues at this time.

Near Delcia Trail, San Antonio, TX 78249
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW7120HW0 Duplicate ticket

Near Club Oaks St, San Antonio, TX 78249
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Corrected seal and tightened handle however UI is failed. ; ordrng 1 WPW10769076 (cntrl-elec)

Near Calico Garden, San Antonio, TX 78260
Jesus C.

Jesus C.

WASHER ROPER RTW4516FW2 Installed new tub. No further issues. Tested to complete.

Near Interstate 35 Access Rd, San Antonio, TX 78224
Colton B.

Colton B.

DISHWASHER KITCHEN AID KDTE334GPS "Issue is moisture build up on the door and not cleaning well. Found rinse aid on lowest setting, turned that up to 3. Found filter on bottom to be sitting loosely and food stuck in spray arms. Removed food and seated filter properly. Customer will let us know if issue continues. No error codes at this time."

Near SUNSHINE LN, Fredericksburg, TX 78624
Shawn W.

Shawn W.

DISHWASHER KITCHENAID KDTM604KPS0 "I found that the unit user interface has a broken display (picture included). Tested unit and it filled, washed and drained. Our parts department has already ordered a pump and control. These parts will not be needed. We will need a new console. There is a cosmetic defect.; ordrng 1 W11416458 (CONSOLE )"

Near Allora Ave, San Antonio, TX 78259
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS Control at fault. ; ordrng 1 W11261167 (cntrl-elec)

Near Bunchberry, San Antonio, TX 78260
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Verified console and control are failing. ; ordrng 1 W11192369 (console)

Near Purple Ash, San Antonio, TX 78260
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced control board Tested to complete. Unit is good to go.

Near Knob Creek, San Antonio, TX 78245
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW7120HW0 Duplicate ticket

Near Club Oaks St, San Antonio, TX 78249
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Previous visit found a faulty light module. Swapped out with new part to resolve issue and unit tested good with no further issues at this time.

Near Quail Rise, San Antonio, TX 78249
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Last visit down faulty icemaker. This visit swapped out with new icemaker to resolve issues. Unit tested good with no further issues at this time.

Near Blockade Dr, San Antonio, TX 78240
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Last trip found faulty motor. Replaced motor to resolve the issue. Unit testing good now. No further issues at this point.

Near Bandera Rd, Helotes, TX 78023
Douglas H.

Douglas H.

DISHWASHER KITCHEN AID KUDE70FXPA3 "Customer stated unit not draining and asked to check seal. Found drain issue to be a piece of glass blocking impeller. Removed glass to resolve that issue. Seal looked good, no creases, pinches or bubbles. Collected Sc and labor."

Near Marquise, Boerne, TX 78006
Douglas H.

Douglas H.

BEVERAGE CENTER KITCHEN AID KUBR304EBS02 "Door panel separates from door assembly when door is opened. Per parts breakdown door assembly is a whole piece that isn’t field serviceable individually ordering door assembly to resolve the issue. Customer stated unit pinched her last night when opening the door. Also noticed the gasket has a small tear in it likely from the door issue. Ordering gasket as well. B/o part. Called CXC to report per their request. Spoke with Diane, advised of the situation. She documented and stated repair the unit under warranty as functional issue. ; ordrng 1 W10797384 (GASKET) and 1 W10913036 (DOOR RIGHT HINGE)"

Near Worthsham Dr, San Antonio, TX 78257
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JFFCC72EFS00 Last trip found broken hinge cover. Replaced hinge cover to resolve the issue. Also found ice maker was turned off. Ran diagnostics testing to check ice maker after turning back on. Passed ice maker test and fill test. No further issues at this point.

Near Rio Cordillera, Boerne, TX 78006
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW8040DW4 "Ran diagnostics and received error code F3E2 inlet water temperature fault F0E4 spin ,I tied by water temperature F8E1 long fill. Replaced water valve. Ran calibration. Test cold and hot water valve. Unit is now functioning as designed."

Near Arrowwood Bend, San Antonio, TX 78261
Douglas H.

Douglas H.

REFRIGERATOR KENMORE 106.6706279 Customer stated unit leaking. Found issue to be clogged drain line. Unclogged drain to resolve the issue. Advised of second appliance rate and labor to do the job. Unit testing good now. No further issues at this point. Collected Sc and labor.

Near Ranch Creek, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced refrigerator door due to dents, after replacement no issues unit is working as designed. Job complete"

Near Broadway, Alamo Heights, TX 78209
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced refrigerator door due to dents, after replacement no issues unit is working as designed. Job complete"

Near Broadway, Alamo Heights, TX 78209
Ezequiel V.

Ezequiel V.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HV00 "Replaced console due to unable to set timer and getting stuck frozen after replacement tested unit no issues, oven is working as designed. Job complete."

Near Martha Glynn Ct, Castle Hills, TX 78213
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDF330PAHS "Ran unit through diagnostics, looked for damage or breaks within the unit that would cause a leak. Was not able to recreate issue, unit working as designed. Put unit in a 1 hour wash and will have customer take video if issue occurs again"

Near Castroville, TX 78009
Shawn W.

Shawn W.

RANGE WHIRLPOOL WFE710H0AS Customers oven will not get above 250 degrees F. Ran diagnostics and received error code F6E1 over temp cook. I tried to clear the error code and perform a reboot. I was unable to clear the error code which is indicative of a failed control board. I rebooted the unit at the breaker box. The error code persisted. According to the service manual this unit will need a new control board. Our customer paid our service fee. Our customer needs time to decide if she wants to move forward with the repair because it is cost prohibitive and might be better to buy a new range. ; ordrng 1 WPW10340304 (cntrl-elec)

Near Tenore, San Antonio, TX 78259
Douglas H.

Douglas H.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 "Upper oven door glass was shattered. Replaced glass to resolve the issue. Appears to have been caused by door hinge not installed properly. Hinge was trying to slam door even when all the way open. Reinstalled Hong properly to resolve that issue, door opening and closing properly now. No further issues at this point."

Near Balcones Creek, Boerne, TX 78006
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Replaced control. Power returned to control, but still no water or ice. Found wiring harness is cut in the back of unit, water tubing is also damaged, will need to replace harness and tubing.; ordrng 2 W10823511 (tube-water)s and 1 W11396386 (HARNESS)"

Near Galaxy Dr, San Antonio, TX 78227
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE505W0JZ0 Tested unit. Not heating. Found wiring to element damaged. Fixed wiring. No further issues. Tested to complete.

Near Cool Valley Dr, San Antonio, TX 78242
Shawn W.

Shawn W.

COOKTOP GAS WHIRLPOOL W5CG3625XS00 "I found that the burner electrode sparks continuously when power is applied and the right front burner will not ignite consistently. This unit needs a new spark module and some if not all new electrodes. I’m ordering a wiring harness as a contingency. Our customer was also having a problem with the the left grate wobbling. She would like this replaced. I have ordered the part but understand this will probably need approval from the warranty company.; rqstng P&A on 5 W10256046 (clip)s and 5 W10833887 (surface igniter)s and 1 WPW10110486 (spark module) and 1 WPW10256072 (harns-wire) and 1 WPW10256072 (harns-wire) and 1 WPW10286632 (grate-kit) and 1 WPW10373929 (screw) and 1 WPW10373929 (screw), states that autho needed"

Near Winter Gorge, San Antonio, TX 78259
Jim G.

Jim G.

DISHWASHER JENNAIR JDTSS246GP0 Replaced motor. Issue resolved.

Near Hilltop Dr, Blanco, TX 78606
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Issue is broken dish rack adjusters. Unit needs the kit. Not reordering per sticky note. Told customer we’d call when they come in. Not rescheduling a date. Unit is under warranty. ; saved tckt

Near Wolf Creek Rd, Fredericksburg, TX 78624
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE320M0JS Tested unit. Found wiring to terminal block damaged. Repaired wiring. No further issues. Tested to complete.

Near Hacienda Dr, San Antonio, TX 78233
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL MDB4949SHZ1 "Found wire nuts for power cord not installed correctly, running unit through diagnostics now. All test passing, if customer calls in again we will need W11225084 and W11395600."

Near Eastern Phoebe, San Antonio, TX 78253
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRT549SZDM01 Customer complaint is that the refrigerator is not cooling properly. Found evaporator frozen. Will need to replace thermistor. ; ordrng 1 WPW10383615 (thermistor)

Near Richland Hills Dr, San Antonio, TX 78251
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED560LHW1 Checked dryer found bad console ordering ui to resolve issue. ; schdld next appmnt for 11/6 FRI !

Near Broadway, Alamo Heights, TX 78209
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KBBR306ESS01 Freezer door slightly ajar causing an air leak leading to frosting. Found cause to be door not installed properly and was tweaked due to screw tightened with door in the wrong spot. Loosened upper left screw for door and door went to proper location. Also remolded seal the fully resolve the issue. Unit checking good now. No further issues at this point.

Near Kreutzberg Rd, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

REFRIGERATOR SAMSUNG RF30KMEDBSRA/AA "Called customer, customer stated they won’t be available today, rescheduling for tomorrow prefers morning appointment.; schdld next appmnt for 11/4 WED 8-10"

Near Terrell Rd, San Antonio, TX 78209
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL WMH78019HV0 "Called customer. Job is in Springtown, TX, says she called Whirlpool to cancel. Closing job"

Near San Antonio, TX
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator found bad bi metal defrost ordering wire harness includes bi metal, also ordering door stop due to door rubbing when closing.; ordrng 1 2258681W (shim) and 1 W10646206 (harns-wire)"

Near San Simeon Dr, San Antonio, TX 78228
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFC310S0ES4 Customer states that she cannot boil water and is unable to fry tested all 4 elements and they are working correctly. Advised customer due to new updated coil elements that they should never use pot or pan to small for burner and to cover items that are being boiled or fried since new burners operate at lower heat than previous design called techline advise them of complaint spoke to Kathy was advised unit operating as designed sr number 7729198356. Install instruct today.

Near Universal City Blvd, Universal City, TX 78148
Douglas H.

Douglas H.

DISHWASHER KITCHEN AID KDFE104DBL4 "Left side rack adjuster broke. Quoted 259.38 for all costs to repair that adjuster. Customer wanted to proceed with repair. Upon repairing unit noticed that the left side positioned clip was missing as well. Customer asked to order that part as well. Replaced adjuster to resolve the issue of the the rack hanging down. Ordering position clip to fully resolve the issue. Collected Sc, P&L plus tax for adjuster issue. Will collect part cost of of position clip upon return. ; ordrng 1 WPW10195840 (RACK POSITION CLIP)"

Near Summer Song Cir, Boerne, TX 78015
Jesus C.

Jesus C.

WASHER ROPER RTW4516FW Installed new valve. No further issues. Tested to complete.

Near Goliad Rd, San Antonio, TX 78223
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED4815EW1 Checked dryer found push to start switch not engaging ordering switch to resolve issue.; ordrng 1 W10117655 (switch push to start)

Near TX-1604 Loop, San Antonio, TX 78248
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4816FW1 No water from valves. Found bad valve. Replaced valve. No further issues. Tested to complete.

Near Spanish Grant Rd, San Antonio, TX 78264
Jim G.

Jim G.

RANGE WHIRLPOOL AER6303MFS2 Verified main harness is significantly damaged. Customer specifically requested a return tip week of thanksgiving. ; ordrng 1 W11458879 (MAIN HARNESS)

Near Sweet Clover Dr, Spring Branch, TX 78070
Jim G.

Jim G.

REFRIGERATOR SAMSUNG RF263TEAESG Replaced all parts. Issue resolved.

Near O C Trout Dr, Canyon Lake, TX 78133
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KRFC704FPS03 7728518775 door was missing parts. Parts research is needed for this resolution. ; saved tckt

Near Estacado, San Antonio, TX 78261
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the unit made a buzzing noise, then stopped cooling. Found leds to be working and ui to be functioning, but fans and compressor not coming on. Unplugged unit and let it sit for a few minutes. Plugged back in and unit started working. Will need to replace control boards.; rqstng P&A on 1 W11330971 (CONTROL ) and 1 WPW10675033 (cntrl-elec)"

Near Hard Tack Trail, San Antonio, TX 78245
Colton B.

Colton B.

MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 "Issue was that light would stay on continuously. Finding issue to be a bad light bulb. Replaced bulb, unit tested good. ; used 1 8206232A (LIGHT BULB) from stock"

Near Braeburn, Boerne, TX 78015
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL KRFC604FSS00 Found that our customer has excessive water pressure which is causing the water to dispense intermittently. Technical Service Pointer W11394954A High Water Pressure / No Water Dispensed. Parts ordered. Our customer paid our service fee in full. Remaining balance upon completion ; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve)

Near Mountain Fall, San Antonio, TX 78258
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Unit not turning on, power coming in is good. Will need display console as well as control. ; ordrng 1 W11402115 (CONSOLE ui)"

Near Azalea Crossing, San Antonio, TX 78253
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Unit not cooling. No frost pattern on evap. Compressor is running. Unit might have leak in sealed system. Will need to install dye drier and recharge unit to check for leaks. Estimate for repairs is 300 for labor. If any other parts are needed we will notify customer of cost. Collected payment for service fee. Customer will contact if they want to continue repairs.

Near W Hondo Ave, Devine, TX 78016
Douglas H.

Douglas H.

RANGE WHIRLPOOL WFG525S0HS0 Customer stated unit intermittently works properly in the oven and tripping breaker. Tested unit. Worked properly for me but also noticed the main control not functioning properly. Ordering main control and dsi board for intermittent lighting and tripping breaker. Quoted 140 for labor to install parts (parts covered per Auth code). Collected Sc. Parts on b/o; ordrng 1 W11162730 (DSI BOARD) and 1 W11317846 (ELECTRONIC CONTROL )

Near Abbeydell, Boerne, TX 78015
Justin  R.

Justin R.

RANGE WHIRLPOOL WFG320M0BB2 Back left burner head needs to be replaced. Will reschedule other parts for after that replacement. ; ordrng 1 WPW10515454 (burnr-head)

Near Knob Creek, San Antonio, TX 78245
Richard G.

Richard G.

WASHER MAYTAG MVW7230HW0 "Customer complaint is that the unit showed a error code of F0E9 off balance pause. They unplugged unit and plugged it back in and it has worked fine since. Entered diagnostics and found error codes F0E9, F0E5 off balance load. Ran unit through service diagnostics cycle. All steps passed. Recalibrated unit and ensured it was level. Tested to complete. Unit is good to go."

Near Rustling Way, San Antonio, TX 78249
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDC215EW1 Customer did not want service on this appliance.

Near Green Breeze, San Antonio, TX 78247
Douglas H.

Douglas H.

RANGE WHIRLPOOL KICU569XBL00 "Unit right front burner not functioning properly. Found issue to be burner itself. Ordering burner to resolve the issue. Part on b/o. Did also advise customer of using proper cookware for induction. Unit is under warranty, receipt in quick pics. ; ordrng 1 WPW10396548 (HOT PLATE BURNER)"

Near Cypress Ln, Boerne, TX 78006
Shawn W.

Shawn W.

FREEZER WHIRLPOOL WZF34X20DW01 "Replaced gasket, heat treated seal and asked our customer to leave it closed at least 5 hours to cure. Unit is fully functional."

Near Ripple Way, San Antonio, TX 78266
Jesus C.

Jesus C.

DRYER WHIRLPOOL MED5630HW1 Tested unit. Sensing cycles not working. Timed dry is working. Will run 5 minutes then shut off. Moisture sensors are good. Will need to replace control. ; ordrng 1 W11388032

Near Groveton St, San Antonio, TX 78210
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB765FW3 Removed water line found failed inlet valve 2 in SSB rescheduling tomorrow.; ordrng 1 W11165546 (VALVE)

Near Comanche Trail, Cibolo, TX 78108
Colton B.

Colton B.

WASHER WHIRLPOOL WET4024HW0 "Issue is no operation on washer. Finding issue to be faulty wiring from wall. Only getting 120v from L1-L2 and 240v from L2-Neutral. Customer will have electrician out to fix wiring issue and will call us if the washer still does not work. Informed customer that it’s possible that the control board got fried, but we won’t know until the electrical issue is corrected."

Near W McFarland Dr, Kerrville, TX 78028
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC415EW2 Found lid lock error code and latch not actuating. Removed top replaced latch assembly ran calibration and ran test cycle all operations normal. balance paid in full.; used 1 W11307244 (LATCH) from stock

Near Green Breeze, San Antonio, TX 78247
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS02 "Found unit not plugged in all the way, reset plug and tested to complete."

Near San Antonio, TX 78254
Richard G.

Richard G.

WASHER AMANA NTW4516FW3 "Customer complaint is that the unit will fill a little bit then stop. The sensing fill and lid locked lights were blinking. Entered diagnostics and found error codes F5E1 lid switch fault, F5E2 lid lock fault, F2E1 stuck key, F5E3 lid unlock fault. Will need latch.; ordrng 1 W11307244 (latch)"

Near Serena Vista, San Antonio, TX 78251
Colton B.

Colton B.

MICROWAVE OVEN KITCHEN AID KEMS308SSS05 Issue is little heat and no turn table operation. Control is not sending voltage to the blower or turn table. Ordering a new control to resolve issue. Als ordering lamp and socket in case the control does not fix light issue. Send without light stuff if they are on BO. ; ordrng 1 W10536501 (socket-lmp) and 1 W10886919 (lmp-basles) and 1 WPW10350780 (cntrl-elec)

Near Jodhpur Dr, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL GS5SHAXNT00 Customer stated unit leaking from dispenser. Found issue to be pin holding ice door in place slipped out of place causing issue. Reset pin and secured to the best of my ability to resolve issues. No further issues at this point. Under 90 day warranty.

Near Woodrose Park, San Antonio, TX 78255
Richard G.

Richard G.

WASHER MAYTAG MHW5630HW0 Customer complaint is that the holes in the tub are snagging the clothes. Verified issue. Will need to replace tub. Need helper on return visit.; ordrng 1 W11287253 (TUB)

Near Ivanhoe St, San Antonio, TX 78228
Colton B.

Colton B.

RANGE WHIRLPOOL WGE745C0FS01 Issue was RF burner not regulating temperature. Replaced burner and infinite switch. Unit tested good.

Near McCullough Ranch Rd, , TX 78028
Douglas H.

Douglas H.

DISHWASHER KITCHENAID KDTM354ESS3 "Unit fills back up over time, CUST stated seems to happen more when sink is being used a lot. Found cause to be check valve in drain hose not closing back to proper position. Ordering drain hose to resolve the issue. Part is b/o; ordrng 1 W11084165 (DRAIN HOSE)"

Near Kreutzberg Rd, Boerne, TX 78006
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 I replaced the upper right light tree module as well as the freezer light. This one needed to be spliced with the Whirlpool wire connector. The other light module can be returned to vendor. The remaining balance for labor collected today. Our customer is paid in full. Whirlpool is covering the parts. WSX94SWFP1 10/15/20 14:54 KF: Whirlpool called in to inform us that they will cover the cost of the Parts NOT Labor. Cust is aware of this. Policy Adjustment WSX94SWFP1. Unit and lights are now fully operational.

Near Stormy Winds, San Antonio, TX 78247
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW5105HW0 "Found F0E9 and F0E5 error,codes checked level of unit checked suspension checked valves pump shifter and agitator and spin functions found no issues here educated customer on loading techniques and soap usage and also to use Affresh install instruct today unit operating as designed."

Near Champlain, San Antonio, TX 78217
Shawn W.

Shawn W.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Our customers oven is working and not working intermittently will shut down and display an error code. I ran diagnostics and received F6E4 UI to Control state status and F8E0 Upper Cool Fan Speed. I reset the unit by unplugging and the error codes did not return. Ran component activation on all loads and they all were functioning as designed. Preheated each oven to 250 and 275 degrees F respectively. This unit will need a new control and possibly a new console and or blower. Parts ordered. ; ordrng 1 W11233570 (harns-wire) and 1 W11248652 (blower) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)

Near Bright Skies, San Antonio, TX 78261
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4855HW1 Complaint is unit did not finish cycle. Tested washer. Off balance error codes. Good suspension. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

Near McQueeney, San Antonio, TX 78252
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT318FZDB05 Tested unit. Not cooling. Compressor not running. 120 to start relay. Tried new relays. Compressor will not turn on. Will need new compressor. ; ordrng 1 W11209866 (compressor)

Near Duke Rd, San Antonio, TX 78264
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WSF26C3EXW01 "Last tech found restriction in unit. Confirmed diagnosis. Installed the dryer last tech left for me. Pulled vacuum, held vacuum. Recharged unit. No further issues at this point. Advised customer of 24 hour wait period."

Near Little Wren Ln, San Antonio, TX 78255
Justin  R.

Justin R.

DISHWASHER AMANA ADB1400AGB1 Found wire nut underneath dishwasher not connected correctly. Fixed issue and tested to complete.

Near Lindenwood Run, San Antonio, TX 78245
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Unit not cooling. No frost on evap. Compressor is running. Will need sealed system tech to complete repairs. ; schdld next appmnt for 11/6 FRI !

Near Romaire Run, San Antonio, TX 78252
Ezequiel V.

Ezequiel V.

DISHWASHER WHIRLPOOL WDT710PAHW1 "Checked dishwasher found no error codes, no issues starting up ran diagnostics no error codes found during testing or operation unit is working as designed. Job complete. Collected service call fee."

Near Falls Creek Dr, San Antonio, TX 78230
Jim G.

Jim G.

WASHER WHIRLPOOL MVWB835DW4 Gearcase was needed however slider and rotor are also damaged. ; ordrng 1 W10734521 (slider) and 1 W10915701 (rotor)

Near Overbrook Ln, Spring Branch, TX 78070
Jim G.

Jim G.

RANGE WHIRLPOOL WFC150M0EW3 Replaced wire harness. Issue resolved.

Near Moraga St, San Antonio, TX 78217
Richard G.

Richard G.

RANGE WHIRLPOOL WEC310S0FB3 Replaced control. Tested to complete. Unit is good to go.

Near Old Tezel Rd, San Antonio, TX 78250
Colton B.

Colton B.

RANGE WHIRLPOOL WEE510SAGW Issue is that oven temps are not good. Heated oven and compared temperature sensor readings to didgital thermometer. Readings were off. Replacing oven sensor to resolve issue. Returning tomorrow. ; ordrng 1 W10833885 (sensor)

Near Mulligan Way, Kerrville, TX 78028
Colton B.

Colton B.

DRYER SAMSUNG DV40J3OOOEW/A2 "Issue is intermittent drying issues. Unit heats, spins and vents well. Finding issue to be a faulty control. Ordering and returning. ; ordrng 1 DC92-01025D (CONTROL )"

Near Sutherland Ln N, Center Point, TX 78010
Colton B.

Colton B.

RANGE SAMSUNG NE59J7630SS Installed new LED lens.

Near Ridge Path, San Antonio, TX 78250
Shawn W.

Shawn W.

DRYER MAYTAG MEDB835DW4 "Found that the dryer model number and serial number do not match. The actual model number on the unit is MEDB76SFW0 and the actual serial number is M92467772. Called N. Called Trade Partners to seek a correction on the model number and serial number. They said it is in warranty and that they will send a new dispatch. They told me it would be ok to work on it and that the new dispatch number is SWPNB2218172-1. They will cancel this one and issue a new one with a date for tomorrow..I checked the outlet and although I had to dig, I was able to get 240 VAC between L1 and L2. I was also able to get 120 VAC between L1 and L2 wrt neutral respectively. When checking the power cord for continuity I was concerned that although we had continuity it pulsated. When checking the terminal block I was reading 240 VAC between L1 and L2. However I was reading 5 VAC between L1 and neutral and 240 VAC between L2 and neutral. The power cord is bad on this unit. Our customer is goi

Near Star Grove, San Antonio, TX 78259
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF520PADM7 Called Trade Partners spoke to Daniel authorization number WT8FQ00APL1 parts and labor. Found door closing error code Found door latch failed replaced door latch tested unit element motor pumps working installed air gap in drain hose and educated customer on dish drying with plastics and other items due to lower wattage element advised customer to run white vinegar through unit to het rid of smell. Advised customer to run water at tap to get hot before starting and adjusted rinse aid dispenser . Unit operating as designed.

Near Hallie Loop, Selma, TX 78154
Richard G.

Richard G.

WASHER WHIRLPOOL MVWB765FW3 "Customer complaint is that the lid is not locking. Spoke with customer about oow costs. She states it was called in before her manufacturer’s warranty expired, but does not have the receipt for proof of purchase. She states the extended warranty was supposed to start on November 1st. Informed customer we will need the repair authorization to be dispatched from her extended warranty provider. Wrong serial number was listed in work order. Updated serial number. Lid lock is functioning properly, lid is broken. Lid will need to be ordered if given an authorization. Instructed customer that she will need to contact MAYTAG or extended warranty to get a dispatch for repair. Setting as estimate only.; ordrng 1 W11259006 (lid)"

Near Eagle Peak, Helotes, TX 78023
Richard G.

Richard G.

COOKTOP GAS WHIRLPOOL WCG55US0HS00 Customer complaint is that the burner flames on 3 of the burners is too high. Adjusted flame height. Unit is good to go.

Near Bricewood Cove, San Antonio, TX 78254
Justin  R.

Justin R.

WASHER WHIRLPOOL MVWC565FW2 "Need to order agitator for unit, has small bend that allows clothes to get underneath. Unit filling correctly, customer will need to follow use and care guide instructions for machine for cycle selections. ; ordrng 1 W11161960 (agitator)"

Near Dove Oak Ln, San Antonio, TX 78254
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Running into a defrost issue, unit is completely frozen, frost patterns throughout freezer. Will need heater, evap harness and control for unit. ; ordrng 1 W10316760 (thermistor) and 1 W10857624 (heater) and 1 W11089236 (cntrl-elec) and 1 W11449066 (HARNESS EVAP)"

Near Buck Park, San Antonio, TX 78245
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL GI5SVAXVL01 Display is not coming on at all. Control board is not sending correct voltage out. Need main board to fix issue. WPW10310240 is marked at 268.00

Near Tippecanoe, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVW7232HW0 "No,fault codes found cycle selector malfunctioning reset issue still present. Ordered new UI and control call when part comes in.; ordrng 1 W11478526 (UI) and 1 W11478526 (CONTROL)"

Near Stonewood St, San Antonio, TX 78216
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRSC503ESS00 Called techlline spoke to Steve Sr 7729202686 found temp both FC and and RC high found iced over RC evaporator checked RC thermistor found reading in ice water 15K will need to replace thermistor again will use electrical sealant to prevent any shorts. Since thermistor and service fee under 90 day warranty only charge will be sealant. Appointment set Friday.; ordrng 1 W10316760 (thermistor) and 1 WP482338 (adhesive)

Near Woodmen Dr, San Antonio, TX 78209
Colton B.

Colton B.

RANGE JENN-AIR JES9800BAE "Issue is that unit is not getting up to temperature. Service pointer suggests replacing the bake and broil elements. Quoted customer for P&L. Wants to explore options before making decision. Will call if he wants to go through with repair. Collected SC, marking as complete for now. ; rqstng P&A on 1 WP7406P430-60 (elmnt-brol) and 1 WPW10310274 (elmnt-bake)"

Near Van Hoozer Dr W, Kerrville, TX 78028
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRMF706ESS Issue is no ice production. Found E2 error code on ice maker. Ordering one and returning. Will call customer when part comes in. ; saved tckt

Near Colts Foot, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

DRYER ROPER RED4516FW "Checked dryer found noise coming from blower wheel rattling attempted to tighten but no luck, ordering wheel to resolve issue; ordrng 1 694089 (sub 279711)"

Near TX-1604 Loop, San Antonio, TX 78248
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer complaint is that the unit is still freezing at the bottom of the freezer. Found evaporator freezing. Ordering evap motor harness.; ordrng 1 W11405276 (EVAP HARNESS)

Near Bluewater Cove, San Antonio, TX 78254
Richard G.

Richard G.

MICROWAVE OVEN KITCHENAID KOCE500EBS09 Customer complaint is that the mw is making a humming noise and is stalling before heating food. Entered diagnostics and found no error codes. Ordering control and magnetron.; ordrng 1 W11325786 (CONTROL) and 1 W11346197 (MAGNETRON)

Near Cheviot Heights, San Antonio, TX 78254
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Verified faulty icemaker. ; ordrng 1 W10873791 (icemaker)

Near Mockingbird Cove, Spring Branch, TX 78070
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Issue was damaged refrigerator door. Replaced door to resolve issue.

Near Bandera Rd, San Antonio, TX 78254
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Issue is that the ice maker overfilled and flooded the ice compartment. Defrosted ice bucket and fill tube. Called techline who said it sounded like a water pressure issue. Customer said there has been plumbing work in the neighborhood that resulted in water being turned off and on. Believe this to be the issue. Customer will monitor situation.

Near Cottonwood Ridge, , TX 78015
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRSC503ESS01 "Checked refrigerator found bad thermistor on refrigerator section evaporator ordering thermistor and fan to resolve issue. ; ordrng 1 W10323459 (thermistor) and 1 W10723753 (fan asm,evaporator)"

Near N St Mary's St, San Antonio, TX 78205
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHENAID KRMF706EBS01 Inspected for leaks found dye in RC evaporator. Vacuumed recovered refrigerant replaced evaporator in RC vacuumed unit again charged unit tested no leaks no restrictions all operations normal.

Near Beacon Glen, Schertz, TX 78108
Jim G.

Jim G.

REFRIGERATOR KITCHEN AID KRSC503ESS00 Door replaced. Issue resolved.

Near S Fork, Bulverde, TX 78163
Douglas H.

Douglas H.

WASHER MAYTAG MHW6630HW0 Unit leaking from dispenser. Saw it leaking from dispenser. Ordering dispenser to resolve the issue. ; saved tckt

Near Timber Path, San Antonio, TX 78250
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVW7230HW0 Removed console replaced Ui reconnected 5 times to bypass factory WiFi tested speaker and all operations working job complete.

Near Wiederstein Rd, Schertz, TX 78154
Jesus C.

Jesus C.

DRYER MAYTAG MDE6400AYW Nit not spinning. Belt slipped off pulley. Belt is damaged. Back right roller bearing is bad. Causing noise during spin. Will need new belt and rolllers. Collected service fee. ; ordrng 1 12001541 (bearing & roller asy) and 1 WP33002535 (belt)

Near Rigel Bay, San Antonio, TX 78252
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED4815EW1 "Customer stated that the door is still too hot during use. 25 minutes into timed dry, the outside temperature of door is 103.6° Called tech line spoke to TJ SR7729165070 States that unit is functioning as designed."

Near W Mulberry Ave, San Antonio, TX 78228
Colton B.

Colton B.

COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Issue is a stuck orifice on cooktop. RF orifice is completely rounded, was not able to get it off to put the new one on. Ordering new orifice holder to resolve issue.; ordrng 1 W10597159 (holder-orf)"

Near La Cumbre Dr, Kerrville, TX 78028
Jesus C.

Jesus C.

DRYER ROPER RED4516FW0 Tested dryer. Noise during spin. Found roller has rubber burs. Removed burs. Noise is gone. No further issues. Tested to complete.

Near S Brownleaf St, San Antonio, TX 78227
Justin  R.

Justin R.

WASHER MAYTAG MVWB835DW4 "F6E3, F6E2, and F2E1 stored in unit. Ran calibration and diagnostics, all passed test. With codes that are stored would recommend replacing W11112656 console and control board. ; rqstng P&A on 1 W11112656 (console)"

Near Cascade Trl, Castroville, TX 78009
Justin  R.

Justin R.

OVEN ELECTRIC (D KITCHEN AID KOCE500ESS01 Customer has some extended warranty with KitchenAid. 5 and 10 year warranty. Customer needs bake element. Would suggest changing the control and temp sensor. Sensor is not covered but control and element are. 353.67 remaining balance. ; ordrng 1 W11179310 (cntrl-elec) and 1 W11292248 (BAKE ELEMENT ) and 1 WP74008369 (sensor- ov)

Near Alamo St, Castroville, TX 78009
Jesus C.

Jesus C.

DISHWASHER MAYTAG MDB4949SHZ1 Tested unit. Found water leaking from drain pump. O ring for drain pump not secured to pump causing leak. Fixed o ring. No further leaks. Unit is working properly. Tested to complete.

Near Greer St, San Antonio, TX 78210
Douglas H.

Douglas H.

REFRIGERATOR FRGIDAIRE LFFH21F7HWE Customer stated unit screen flashing randomly. Held alarm reset to resolve the issue. Advised would write up estimate Incase it happens again. Estimate of 301.80 for P&L. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 297235200 (CONTROL)

Near Sendero Ridge, Fair Oaks Ranch, TX 78015
Jim G.

Jim G.

RANGE JENN-AIR JDRP548WP03 The unit is functioning properly. I could not detect any signs of leaking. I did educate customer on importance of keeping burners clear and clean.

Near Ridge Creek Ln, Bulverde, TX 78163
Justin  R.

Justin R.

ICEMAKER (STANDA JENNAIR JUIFX15HX00 "Aux pump has burnt up again, will need aux and install new water level sensor and recirculating pump. Water level and recirculation pump is causing the issue with the Aux pump. ; ordrng 1 1901A (pump)"

Near Medina, TX 78055
Douglas H.

Douglas H.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.

Near Pecos Rdg, , TX 78015
Douglas H.

Douglas H.

MICROWAVE OVEN KITCHENAID KOCE500ESS05 Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Collected labor cost. Part covered under limited part warranty.

Near Jackies Cove, Boerne, TX 78006
Colton B.

Colton B.

DISHWASHER KITCHEN AID KDTM404KPS0 Issue is that dishes are not drying. Found no error codes in diagnostics. Customer not using rinse aid. Instructed customer on rinse aid usage and to run the hot water for a minute or two prior to starting a cycle to improve drying. Unit tested good.

Near Ranchero Rd, Kerrville, TX 78028
Jim G.

Jim G.

WASHER CROSLEY CAW38125HW0 Austen SR#7728712283 advised to replace splutch kit. ; ordrng 1 W10721967 (drive pulley)

Near Sun Valley Dr, Spring Branch, TX 78070
Tommy B.

Tommy B.

REFRIGERATOR KITCHEN AID KRMF706ESS Previous visit found ice door seal to be ineffective. Replaced with new ice door and unit appears to be testing good with no further issues at this time

Near Sierra Hermosa, San Antonio, TX 78255
Richard G.

Richard G.

DRYER WHIRLPOOL MED5630HC1 Customer complaint is that the unit has long drying times. Says it will dry for just a few minutes and then shut off. Ordering console and electrodes.; ordrng 1 W11384512 (CONSOLE) and 2 WP3387223 (electrode)s

Near Grapevine Hill, San Antonio, TX 78245
Richard G.

Richard G.

WASHER MAYTAG MVWB835DW3 "Replaced rotor and stator, slider and clutch. Calibrated unit. Ran unit through automatic test. Tested to complete. Unit is good to go."

Near Raceland Rd, San Antonio, TX 78245
Jesus C.

Jesus C.

DRYER MAYTAG MED5630HW1 Complaint is dryer will not heat. Tested dryer. No stored error codes. Heat setting saved on air dry. Set to high temp. Unit started heating. No further issues. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

Near Ceralvo St, San Antonio, TX 78207
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG320M0BS3 Tested unit. Door is separating when pulled on. Found screws for handle were loose. Secured screws. No further issues. Tested to complete.

Near Kingsley Edge, San Antonio, TX 78252
Tommy B.

Tommy B.

WASHER MAYTAG MVWB865GW0 F2E1 Called techline spoke to Steve. SR7729166548 could not get the agitator out of the unit. Steve says we will have to split the wash plate in order to proceed. Customer to seek autho from partner team.; ordrng 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11161960 (agitator) and 1 W11219115 (TUB)

Near Krause Rd, Pipe Creek, TX 78063
Richard G.

Richard G.

DRYER AMANA NED4655EW1 Customer complaint is that the unit is not heating. Replaced hi limit thermostat and heating element. Tested to complete. Unit is good to go.

Near Mimosa Manor, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF993FIFM00 On arrival ice box fan was hitting ice and FC iced over rechecked compressor while in back relay on control clicking loudly unplugged unit plugged back in with amp meter to check amperage unit is powering on and off called tech line spoke to Scott SR number 7729166926 ran through diagnostics bypassed all components found issue still there Scott advised me that inverter board at compressor most likely but gave quote for all 4 boards and evaporator cover.;remaining if all boards are needed and cover repair declined service fee paid already on previous visit.; rqstng P&A on 1 W10889841 (cover-evap) and 1 W10893939 (cntrl-elec) and 1 W11164517 (CONTROL) and 1 W11225853 (Ui) and 1 W11389714 (CONTROL)

Near Candlewood Ln, San Antonio, TX 78217
Ezequiel V.

Ezequiel V.

RANGE KITCHEN AID KFDC506JSS00 "Replaced door latch and front frame after replacement door is closing as designed no issues, unit is working as designed. Job complete."

Near Elizabeth Rd, San Antonio, TX 78209
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4816FW2 Complaint is unit not dispensing softener. Customer using too much softener and not diluting. No issues with unit. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

Near Cadenza Creek, San Antonio, TX 78252
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL ER2CHMXPQ04 Found condensation line clogged defrosted line found mullion very hot did amp draw compressor is bad needs compressor UV dryer and heater extension. Quoted parts labor and service call and tax. Repair declined service fee good for 90 days.; rqstng P&A on 1 819043 (heat-probe) and 1 W10823815 (compressor) and 1 WPW10143759 (dryer)

Near Grassy Trail, San Antonio, TX 78244
Jesus C.

Jesus C.

WASHER WHIRLPOOL WFW5620HW0 Tested washer. Shaking during spin. Found dampeners were disconnected from tub. Reattached dampeners. No more shaking. Unit is working properly. Job complete.

Near Macdona Lacoste Rd, Atascosa, TX 78002
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED5620HW0 "Checked dryer found dryer stopping mid cycle ordering control board and ui to resolve issue, ui freezing up prior to shutting down. ; ordrng 1 W11296383 (cntrl-elec) and 1 W11298841 (CONTROL BOARD )"

Near Legend Bend Dr, San Antonio, TX 78230
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MHW5630HC Checked washer found hose at bellow backed off reinstalled hose unit is working as designed. Job complete.

Near Austin Hwy, San Antonio, TX 78209
Tommy B.

Tommy B.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Customer stated that the unit has multiple issues. The light comes on and off by itself, the microwave timer will not count but it will turn on in usage, can only be turned off by unplugging the unit to reset. Found UI to control communication error in diagnostics. Ordering new user interface to resolve issue.; ordrng 1 W11297728 (console)"

Near Coyote Run, San Antonio, TX 78254
Justin  R.

Justin R.

WASHER MAYTAG MHW7100DC0 "F9E1, F3E1, F6E3, finding the drain to take a long time to drain out. Will need to order drain pump to on location if water level sensor isn’t the main problem. Customer will look at replacing unit."

Near Rikki Dr, Bandera, TX 78003
Douglas H.

Douglas H.

WINE CELLAR WHIRLPOOL WUW55X24HS01 "Unit not cooling properly and error code for upper section. Finding issue to be temp sensor. Quoted 333.95 for all costs. Customer wants to proceed with repair. Ordering temp sensor to resolve, part on b/o. Customer elected to pay all costs in advance. ; ordrng 1 W10782220 (THERMISTOR )"

Near Pecan Hill, , TX 78006
Jim G.

Jim G.

WASHER MAYTAG MHW6630HW1 Tightened heater assembly which appears to have been leaking. Issue appears to be resolved. I tightened several hoses a precaution.

Near Windmill Ranch Rd, Spring Branch, TX 78070
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT750SAHZ0 Ran unit in diagnostics ran amp draw found when diverter in top position with motor on 7.2 amps heater at 7.4-5.3 amps other than that all components 1.1 amp and other during all wash fill and drain. Unit is on arc fault called tech line spoke to Steve Sr 7729124685 unit needs to be taken off arc fault breaker per Whirlpool techline. Advised customer to get new breaker or plug unit to non arc fault circuit. Customer wanted reference number from when I spoke to Whirlpool unit operations normal.

Near Montesito Ln, Floresville, TX 78114
Tommy B.

Tommy B.

MW-HOOD COMBO WHIRLPOOL WMH78019HZ0 Customer stated that the issue with the unit made an abnormal sound during use and sparking during usage. Found no evidence of heat damage inside cabinet and no abnormal sounds or function. No errors in diagnostics. Used water cup test to test eating and unit is testing good at this time

Near Autumndale, San Antonio, TX 78254
Jim G.

Jim G.

WASHER WHIRLPOOL WFW6620HC0 Bearings are squealing at high RPMs. Techline recommendation a replacement of the tub assembly. However given the location a disclaim will be needed to work on the space. The customer refuses a disclaimer; saved tckt

Near Blenheim Park, Bulverde, TX 78163
Richard G.

Richard G.

RANGE WHIRLPOOL WFE525S0HS0 "Customer complaint is that the oven will preheat to 350 then give an error code of F9E1 error code. Entered diagnostics and found error code F6E1 listed. Error not listed in tech sheet, but research shows this is a “runaway temperature” fault, causing the oven to heat past the set temperature. Main control needed for repair. Customer will look into replacing the oven. Collected service call fee."

Near Concan St, San Antonio, TX 78251
Justin  R.

Justin R.

WASHER SAMSUNG WF42H5200AF "Customer said Pedestal underneath had a puddle of water. Calling tech support, no issues found. No leaks detected."

Near Lakewood Dr, Lakehills, TX 78063
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDT970SAHZ "Customer complaint is that the unit is not washing. Says it will beep and flash and never start washing. Entered diagnostics and found error codes F5E1 door switch and F2E1 ui stuck key. Ran automatic test and unit is functioning as designed. Found that once the start button is pressed there is a countdown, if the door is not closed before the countdown ends, it will beep and flash until the start button is pressed again. Tested to complete. Unit is good to go."

Near Azalea Creek, Boerne, TX 78015
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRFF707ESS01 Replaced door. It came with a gasket. Unit is fully functional and sealing as designed.

Near Highline Tr, San Antonio, TX 78261
Ezequiel V.

Ezequiel V.

RANGE WHIRLPOOL WFE505W0HS1 Checked range found main harness burnt out at terminal block harness and block need replacing ordering to resolve issue.; ordrng 1 W11134842 (harns-wire)

Near Oak Plaza, San Antonio, TX 78216
Justin  R.

Justin R.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Tested unit to complete. Working as designed

Near Tangled Springs, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVW7230HW Customer complaint is unit wont fill with water when loaded but will when empty Found F1E2 and F1E1 error codes. Ran diagnostics found valves shifter pump and motor all working ran test cycle needs new ACU Possibly UI. Call when parts come in.; ordrng 1 W11419171 (ACU) and 1 W11478526 (Ui)

Near G St, Floresville, TX 78114
Tommy B.

Tommy B.

DRYER MAYTAG MED5630HC1 "Customer stated that about a month into usage, the unit started operating louder than normal. Found issue to be the duct assembly making contact with the bottom of the unit causing a rattling noise. resolved issue by placing foam insulation along the bottom in order to stop the contact from continuing. No further issues at this time. Yes to survey"

Near Antoine Forest Dr, San Antonio, TX 78254
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the door is not latching properly. Will need mullion.; O-emld tckt

Near Azalea Crossing, San Antonio, TX 78253
Jim G.

Jim G.

DRYER WHIRLPOOL WED6620HC0 Per service bulletin W11378591A a kit is required to correct nosiness. ; ordrng 1 W10414388 (clip) and 1 W11401018 (SEAL)

Near Blenheim Park, Bulverde, TX 78163
Jim G.

Jim G.

WASHER WHIRLPOOL WFW9620HW0 Found a long fill error. Also shocks are clearly in need of replacement. ; ordrng 1 W11316255 (HOT VALVE) and 1 W11316256 (valve) and 4 W11316766 (SHOCKS )s

Near Flat Rock View, Bulverde, TX 78163
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED5620HW1 Complaint t is dryer not heating. Tested unit. Found dryer settings set for no heat. Unit is heating on high heat. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

Near Macdona Lacoste Rd, Atascosa, TX 78002
Shawn W.

Shawn W.

OVEN ELECTRIC (S WHIRLPOOL KODE500ESS04 "Our customer was concerned about the sound of the fan running. I explained that this unit has a fan that protects the electronics in the unit and that it is normal for the convection fan and element to operate during Bake mode to enhance performance and heat distribution. However, when the unit was tested on preheat up to 350 degrees F I found that the fan has an excessive vibration for a short period of time, then stops. This unit will need a new blower. Parts ordered.; ordrng 2 W11245567 (blower)s"

Near San Antonio, TX
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KRFC704FSS00 "Found that the temperature in the FC and RC are fine. There is molting happening with the ice. The ice bin is stuck within the ice door. Water pressure is fine. Door ice box thermistor was reading 55 degrees F. Changed vertical mullion heater status. Made adjustment to dispenser heater activation mode. Under test 89 Run FC defrost heater on was blinking on and off rather then staying constant. Talked to Andrew, Senior Tech at Whirlpool. I went over with him all the tests I performed as well as the results. It has been determined that although the Ice Box fan is running during test 59 that it has to be intermittently shutting off. I have been advised to change out the fan. SR#7729168882. I called our customer and explained what needs to be done for us to get this unit functioning as designed. Part ordered.; ordrng 1 W11407678 (ICE BOX FAN)"

Near Grassmarket, San Antonio, TX 78259
Richard G.

Richard G.

RANGE WHIRLPOOL WOD77EC0HS01 Customer complaint is that the light will not turn off inside the lower oven. Entered diagnostics and found error code F6E0 oven ui lost communication. Ordering console and control.; ordrng 1 W11261164 (cntrl-elec) and 1 W11428578 (CONSOLE)

Near Buckner Pass, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

OVEN ELECTRIC (D KITCHEN AID n/a "Checked oven found control board and terminal block burnt checked marcone for parts info control board is discontinued, spoke to customer about issue with part. Collected service call fee. Job complete."

Near Cromwell Dr, San Antonio, TX 78228

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