We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/05/2021
The console was not received. Reordering. Please co tact once part has arrived. ; ordrng 1 W11297709 (Console)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS72EC0HS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/05/2021
Tested unit. Not powering on. Good power to control. Replaced bad control. No further issues. Unit is working properly. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSS48QDX02
Near San Antonio, TX 78209
Zachary
Job Details: 08/05/2021
Checked built in refrigerator. Original issue was not cooling when they called into kitchen aid they got customer to tun off and turn back on from switch on overhead compartment and it started working again. Refrigerator was operating as designed when I arrived and they wanted me to double check everything. Condenser was very dusty so I cleaned it to best of ability with shop vac. It is now working as designed all other components were checked and it is running well. Recommended customer to get condenser brush and clean minimum yearly maintenance to help components last.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 08/05/2021
Installed new inner glass. No further issues. Tested to complete.
We serviced a
WHIRLPOOL FREEZER
Model WRX988S1BM00
Near San Antonio, TX 78232
Douglas H.
Job Details: 08/05/2021
Called customer to advise tech out due to symptoms of COVID-19. Left message stating to call the office to reschedule service. ; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/05/2021
Our customer was having problems with the unit not working. I found that they had a new garbage disposal installed. I found that the drain plug was not dislodged. The drain hose was not looped up so I fixed this with a zip tie WPW10339879. This unit now fills, washes and drains. Fully functional.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/05/2021
This unit was damaged by the installers on the left side lower part of the front panel causing the door to not close correctly. Picture included. This panel will need to be replaced. Part ordered.; ordrng 1 W11087377 (Panel)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/05/2021
Front right switch and burner were bad. Igniter rear burner bad. Replaced burners and switch. No further issues. Tested to complete.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/05/2021
There may have been debris between the drum and rollers. Issue is no longer present.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/05/2021
I verified a faulty icemaker. ordrng 1 W11512149 (Icemaker assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78244
Chris S.
Job Details: 08/05/2021
Replaced both evaporator fan motors and harnesses also replaced door switch and led module. Tested unit everything working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/05/2021
The two led modules I needed to complete the repair are missing. I contacted our parts department to find that the parts for some reason were mistakenly returned to the vendor and will need to be reordered. I contacted our customer to explain the situation and apologize. He was understanding of the unfortunate situation. I reordered the parts. These parts are showing OOS.; ordrng 2 W11462342 (Led module)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/05/2021
Door bin is damaged. ; ordrng 1 WPW10355264 (Bin conta8mer)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/05/2021
Replaced grates and adjusted flame to lowest settings.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/05/2021
Our customer is concerned about a sound during agitate. I entered diagnostics and retrieved error code F7E0 Loss of Power. I ran manual test for agitate and could not replicate the sound. I looked under the machine and found a yellow gel type substance on the outside of the rotor and inside the stator where it connects to the gear case. This sound is not showing up in testes but replicating under load. I counseled with DH. This unit will need a new gear case, slider, washer and clutch. Parts ordered. One part OOW. Please request OTL authorization.; rqstng P&A on 1 W11393685 (Gear case) and 1 W11032711 (Washer) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Zachary
Job Details: 08/05/2021
Gained access to evaporator fan & cover assembly, found evaporator frozen up. Thermistor was SH. Replaced entire assembly with service kit. Refrigerator is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78228
Zachary
Job Details: 08/05/2021
Checked refrigerator, found diffuser stuck open. Replaced diffuser assembly and refrigerator is working as designed.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLTS1
Near Shavano Park, TX 78230
Zachary
Job Details: 08/05/2021
Replaced water tube that goes from inlet valve to ice maker. Replaced recirculating pump. Tested ice maker and it is working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ5
Near San Antonio, TX 78232
Douglas H.
Job Details: 08/05/2021
Called customer to advise tech out due to symptoms of COVID-19. Left message stating to call the office to reschedule service. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/05/2021
I replaced the actuator and ran calibration. Entered manual test mode to isolate the agitate and spin. This unit is fully functioning as designed now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near San Antonio, TX 78248
Douglas H.
Job Details: 08/05/2021
Called customer to advise tech out due to symptoms of COVID-19. Left message stating to call the office to reschedule service. ; saved tckt
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/05/2021
Front glass is broken. Will need to replace trim and front glass. ordrng 1 WPW10118455 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78251
Sebastian
Job Details: 08/05/2021
Found that there was debris pinched in the fan causing the whole unit to vibrate cleared unit good to go customer instruct
We serviced a
KITCHEN AID REFRIGERATOR
Model KFXL25RYMS0
Near San Antonio, TX 78202
Jesus C.
Job Details: 08/05/2021
Installed new fill tube. No further issues during testing. Job complete.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS00
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/05/2021
Called customer to advise tech out due to symptoms of COVID-19. Spoke with customer, advised of the situation and customer requested a phone call from the office to find a resolution since they have been waiting, advised would send a message to the office ; saved tckt
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS03
Near San Antonio, TX 78259
Jim G.
Job Details: 08/05/2021
After replaced control the issue persisted. I contacted techline and spoke to Kathy SR# 7730922396 who verified that is unit is working as designed. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/05/2021
Our customer is having problems with the unit not draining and having to wash clothes more then one time to get them clean. I found no errors in diagnostics. All loads functioned as designed in manual isolation. I ran quick service cycle and all loads functioned as designed. I went over care and use with our customer. She is using the right types and amounts of detergent. The water is not draining in normal cycle. I spoke with SM at ACT and an account for the complex has not been completed. The broker is Greystar and that process with them can take up to 2 months. She said that we could move forward with the assessment as long as the apartment complex is good with having to be billed in one to two months. I called the property manager and explained what needs to be done but that we will have to get the account worked out before we could complete the repair. I contacted SM to reach out for arrangements.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Boerne, TX 78006
Douglas H.
Job Details: 08/05/2021
Called customer to advise tech out due to symptoms of COVID-19. Left message stating to call the office to reschedule service. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/05/2021
Our customer was having problems with the unit dissolving the soap. I found that the water was not turned on to the unit. I turned the unit on. This u it fills washes and drains as designed. The drain hose was not looped up. I corrected this and used a zip tie WPW10339879 to se use it. This unit is fully operational now. The noise level on this unit is normal for this model. The insulation is present. ; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78232
Chris S.
Job Details: 08/05/2021
Customer stated that when they start cycle nothing happens. Found issue to be water was turned off. Turned back on water tested unit everything working properly.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0AS04
Near Boerne, TX 78006
Douglas H.
Job Details: 08/05/2021
Called customer to advise tech out due to symptoms of COVID-19. Left message stating to call the office to reschedule service. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/05/2021
Tested unit. No stored error codes. No issues during testing. Unit is working properly. Performed Customer instruct. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Cibolo, TX 78108
Chris S.
Job Details: 08/05/2021
Replaced broil UI and control board and it still was tripping breaker.Called tech line spoke with Robert SR 7731427164 he suggested to check voltage at plug was not getting barely any voltage. There is a loose wire in the wall customer needs electrician to check wall outlet.
We serviced a
WHIRLPOOL DRYER
Model WED4850BW1
Near San Antonio, TX 78209
Sebastian
Job Details: 08/05/2021
Replace thermal fuse to get unit back up and running still unsure about timer timer appears to be working explain to customer that theyre really going to know When they run a time to load and see it actually clocked all the way down re-ordering the timer I had ordered although it doesnt appear to be right called parts team on this they gave me another part number that I am ordering as well. *Venting is very poorly set up maintenance has attempted to tape the ducting to the wall instead of having an actual vent come out that you mount the ducting onto picture attached unable to secure venting at this time due to the way that this is set up explain to customer that this is unacceptable As unit will not run correct, they should have the maintenance come and repair it.; ordrng 1 WPW10185992 (Timer) and 1 WP8566184 (Timer)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model n/a
Near Ingram, TX 78025
Colton B.
Job Details: 08/05/2021
Customer said not making ice. Tested and found bad ice maker. Ordered new icemaker and will contact customer when parts come in.; ordrng 1 W11455232 (Icemaker)
We serviced a
WHIRLPOOL FREEZER
Model WRF560SMHZ
Near Kerrville, TX 78028
Colton B.
Job Details: 08/05/2021
Unit missing ice maker. Had ice maker repair kit but it did not come with an arm. Ordering new ice maker arm to resolve issue. Will also defrost rails on return visit to make door close easier. Updated DOP, unit has 1 year additional through Rent A Center. ; ordrng 1 WPW10474785 (Ice maker arm)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Center Point, TX 78010
Colton B.
Job Details: 08/05/2021
Issue was low water level. Found valve clogged. Replaced valve, now unit fills well. Unit is filling to the appropriate level.
We serviced a
LG WASHER
Model WM3400CW
Near Boerne, TX 78006
Colton B.
Job Details: 08/05/2021
Customer said it would only wash with hot water. Tested and found cold and hot lines were hooked up wrong in the back of washer. Switched lines and tested with no further issues.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP48QHB00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 08/05/2021
Customer said not making much ice. Tested and found ice maker works but air flow is poor. Checked fan and air duct opening and found no obstructions. Air duct discontinued and no further action we can take. It is cold enough to make ice just not an abundant amount.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78006
Colton B.
Job Details: 08/05/2021
Issue was that unit stops mid cycle. Called techline SR: 7731427797. Replaced latch, also ordering a new vent fan assembly. Left vent fan unplugged, so customer should be able to use it. Will call customer when parts come in.; ordrng 1 WPW10428211 (Vent assembly) and 1 WP8269259 (Gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM4
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 08/05/2021
Issue was that unit wouldnt power on. Found shorted wire that burned onto control. Unit needs new control and wire harness. Customer declined repair,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Helotes, TX 78023
Colton B.
Job Details: 08/05/2021
Customer rescheduled for the 31st; schdld next appmnt for 8/31 TUE !
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78239
Chris S.
Job Details: 08/05/2021
Customer stated washer was not agitating and not cleaning clothes. Found issue to be faulty actuator. Waiting for part to come in.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78213
Jim G.
Job Details: 08/05/2021
Replaced actuator. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78415
John L.
Job Details: 08/05/2021
Inspected unit, found issue with water lines crossed. Made corrections and issue has been resolved.
We serviced a
KITCHEN AID MICROWAVE
Model KMBP100ESS03
Near Corpus Christi, TX 78418
John L.
Job Details: 08/05/2021
F1E5 inverter not responding. Installed components, tested after installation. Issue remains, replace ACU to resolve issue.; ordrng 1 W11289998 (ACU)
We serviced a
WHIRLPOOL OVEN
Model GMC275PRB03
Near Portland, TX 78374
Michael
Job Details: 08/05/2021
The door wouldnt unlock, I was able to unlock it but the door wouldnt close all the way, F5E1 self clean latch will not unlock/lock error code. The customer wanted me to try and make adjustment to allow the door to close all the way. I was unable to make it work, the customer wants it repaired p, to replace both the control and motorized latch, ordered parts and rescheduled for 08/17/2021 per customer.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ
Near Corpus Christi, TX 78418
John L.
Job Details: 08/05/2021
Inspected unit, slides damaged. Replaced with new slides and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Port Aransas, TX 78373
Michael
Job Details: 08/05/2021
Making a popping noise, like electrical per customer. Tested the fan and compressor/condenser fan, heard a slight noise in the back. Pulled the appliance out and took the back cover off, the noise stopped, I didnt see any arching or hear any popping. Its possible the appliance was pushed back too far. I put the cover back on and pushed the back, not as far back and put the feet. Also tested the ice maker to make sure it wasnt making the noise, it didnt make the noise and working normal, the appliance is working normal at this time.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS00
Near Corpus Christi, TX 78411
John L.
Job Details: 08/05/2021
Inspected unit, found two issues on this unit. Water valve on unit is not dispensing enough water and pump sensor reading level properly and is draining water prematurely. Replace these two components to resolve issue on this unit.; ordrng 1 W10870921 (valve) and 1 W11176264 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WED4850HW0
Near Alice, TX 78332
Jim
Job Details: 08/05/2021
Customer states that dryer has no heat. Check for kinked exhaust hose, hose good. Remove back panel, check heater and thermostats for resistance. Notice that thermostat nearest thermal fuse was not plugged in. Plug wire in and test. Heater functions properly. No parts needed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Aransas Pass, TX 78336
Michael
Job Details: 08/05/2021
The water wont drain per customer. The tub was full of water I, I looked underneath and found one of the wires had broken off of the drain pump connector, made the repair and plugged it back into the pump, plugged the appliance in and the water drain out. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Aransas Pass, TX 78336
Michael
Job Details: 08/05/2021
The water isnt draining per customer. F3E1, water level system error, F9E1, long drain F8E3, door lock error F5E2 door lock error. Cleared error codes and ran a quick wash diagnostics test, didnt complete, the drain pump isnt activating. Ordered the drain pump and water level sensor, rescheduled the customer for 08/12 per customer. ; ordrng 1 WPW10605427 (Pump) and 1 WPW10448876 (Switch)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mathis, TX 78368
Jim
Job Details: 08/05/2021
Washer is not spinning, agitator is spinning when drum should spin. Install new hub and test. Automatic test good. Manual test good; agitating and spinning as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Victoria, TX 77904
Michael
Job Details: 08/05/2021
Installed control, gearcase due to leaking oil and the actuator because it was the one that pops out of the slider. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Kingsville, TX 78363
Adam
Job Details: 08/05/2021
Customer complaint of Refrigerator door not sealing. Inspection of unit shows large gap on refrigerator door about 2 to 3 feet long were sealed well just not make contact with cabinet. I did inform customer that this is a repairable issue but it will take some time to get all the parts required. Customer states he will be returning the product to Lowes under there 30 Day no questions asked return policy and will either be getting a full refund or a new product. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Diego, TX 78384
Adam
Job Details: 08/05/2021
Customer complaint of fabric softener dispenser broken. Inspection of unit shows no error codes but visual inspection of fabric softener dispenser shows con that whole softener somehow has become unattached from. Ordering new dispenser to resolve issue; ordrng 1 W10863013 (dispenser)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Kingsville, TX 78363
Adam
Job Details: 08/05/2021
Customer complaint of unit not heating. Inspection of unit shows good voltage and unit will tumble but not heating. Further inspection heating element has turned brittle and broken on the coil as well as thermal cut off. Replaced heating element and thermostats to resolve issue.; rqstng P&A on 1 8318268 (thermostat,internal) and 1 W10900067 (cutoff-tml) and 1 3977767 (thermostat 221 deg)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Kingsville, TX 78363
Adam
Job Details: 08/05/2021
Customer complaint of unit not always drying dishes. Inspection of unit shows no error codes. Running test cycle through unit all functions work as designed. I did discuss with customer on proper loading technique as well as using a rinse aid what she had previously not been using. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Ingleside, TX 78362
John L.
Job Details: 08/04/2021
Inspected unit, found compressor extremely hot. Tested amperage, unit pulling 10+ amps. Compressor has locked, also found unit to have gone dry of Freon. Most likely leak in system. Will need to replace compressor and evaporator to resolve issues.; rqstng P&A on 1 W11480426 (Compressor) and 1 W11407409 (Evaporator)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ingleside, TX 78362
John L.
Job Details: 08/04/2021
During inspection of unit pulled 1 code F8E1 long fill. Unit is only running cold water no hot connected. Unit most likely being set without making adjustments for only cold water. Also found UI to be unresponsive when attempting to get unit into diagnostics mode. UI tests found some buttons not registering touch at all times. Also cold water is coming out at a slow pace. Will need to replace valves, and UI to resolve issues and possibly control.; ordrng 1 W11114670 (console) and 1 W11096285 (housing) and 1 W11183368 (cntrl-elec)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW
Near Corpus Christi, TX 78410
John L.
Job Details: 08/04/2021
Inspected unit, found rollers to be issue with on unit causing noise. Replace rear rollers and shafts to resolve.; ordrng 2 W10359272 (support roller shaft)s and 2 W10314171 (drum support roller)s
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Skidmore, TX 78389
Jim
Job Details: 08/04/2021
Customer states that dryer is not heating. Check for heat upon arrival. No heat from dryer. Remove back, check heater coil and all resisters for proper resistance. Thermostat by thermal cutoff bad. Order thermostat (WP8318268), contact customer when parts arrive. Changed hi-limit thermostat due to odd way it was positioned.; rqstng P&A on 1 WP8318268 (Resister)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ISC21CNEDS00
Near Beeville, TX 78102
Jim
Job Details: 08/04/2021
Customer states that icemaker is not working, and had been sparking once. Disconnect power from refrigerator and remove icemaker. Wiring harness had burnt one wire off plug. Have icemaker as pre-order, but not harness. Order harness (W10242433), please reschedule customer when parts arrive.; rqstng P&A on 1 W10242433 (Harness, wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/04/2021
Last tech thought unit to have leak in compressor compartment. Verified that issue is a leak in SS with pressure check. Checked for leaks. Found leak in rc evap. When checking freezer Evap noticed it was in rough shape. Ordering both to resolve the issue. Left unit unplugged as to not burn up compressor. Freezer Evap oos. ; ordrng 1 WP2188822 (evaporator freezer) and 1 WPW10643261 (evaporator rc)
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5236BDS1
Near Cibolo, TX 78108
Zachary
Job Details: 08/04/2021
There were issues with mod#&ser#, authorization would not have worked. Called partner team and spoke with Cynthia authorization# UY66LY6FPL1. I have screen shot of entitlements that has 2 different authorization codes. This is he one she gave me. Found fan blade loose and hitting fan guard. Ordering fan blade that says in stock but there is only one left. Also ordering fan motor as contingency, but part is OOS. Will need to be scheduled when available.; ordrng 1 W10416840 (Fan blade) and 1 W10416839 (Fan motor)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Cibolo, TX 78108
Zachary
Job Details: 08/04/2021
Replaced UI panel, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB4
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/04/2021
Installed new control and bulb. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYW01
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/04/2021
Tested unit. Not draining. Found debris buildup in Duck bill. Removed debris. Unit now draining. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model AER6303MFB
Near San Antonio, TX 78220
Chris S.
Job Details: 08/04/2021
Called customer to give eta and customer stated didnt need service anymore.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVQ01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2021
Replaced thermostat and worked with no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78212
Zachary
Job Details: 08/04/2021
There was issues with path of payment. Refrigerator is in a rental and property management is supposed to pay for service. POC Jasmine is on vacation and thats why the first # listed seemed like it was disconnected when called. Second is the property owner and she wants property management to take care of service and get it rescheduled. Property management will call and reschedule when available.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78223
Chris S.
Job Details: 08/04/2021
Customer stated that washer was shaking bad. Found issue to be weak suspension.; ordrng 1 W11217817 (suspension)
We serviced a
JENN-AIR COOKTOP GAS
Model JGCP436HL00
Near San Antonio, TX 78209
Zachary
Job Details: 08/04/2021
Called ahead and left voicemail giving my ETA. Customer called office and talked with MD and said she was going to get tested for covid. Customer is going to call and get rescheduled when she is cleared.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Floresville, TX 78114
Chris S.
Job Details: 08/04/2021
Customer couldnt get filter out. Got filter out and replaced it with the new filter everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78209
Zachary
Job Details: 08/04/2021
When testing last time I was out after installing new control board. I was able to determine drain pump was bad. Turns out drain pump is what caused original control board to go bad. Only way I discovered pump was bad was by installing new board. Back today and replaced drain pump, it now turns on but will not turn off. During testing last time with new board it compromised new board. Having to order another control board to resolve issue. Part shows in stock but looks like very low availability. Warned customer it may be OOS again. If part is available please schedule ASAP. Scheduled for 17th but will come back anytime to get this completed.; ordrng 1 W11170319 (Control board)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW
Near La Vernia, TX 78121
Chris S.
Job Details: 08/04/2021
Replaced control board tested unit everything working properly and didnt get any error codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW
Near San Antonio, TX 78212
Jim G.
Job Details: 08/04/2021
Amp draw was out of range but there are no issues at the moment. Will follow up again ; schdld next appmnt for 8/17 TUE !
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2021
Customer said cycle tone can barely be heard. Tested and found bad console. Ordered console and will contact customer when parts come in.; ordrng 1 W11413566 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/04/2021
Installed new compressor and drier. Vacuum and recharge unit. Good frost on evap. No leaks from welds. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78212
Jim G.
Job Details: 08/04/2021
Ive verified a faulty gearcase. Customer declined repair.
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2021
Customer said buttons not responding to touch. Replaced console and tested with no further issues.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHS2611PFCA
Near Adkins, TX 78101
Chris S.
Job Details: 08/04/2021
Replaced gasket everything working properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2021
Replaced bellow, found suspension spring broke. Ordering new spring to resolve issue. Gate code 1471. Will call customer when part comes in.; ordrng 1 W11314394 (Spring)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/04/2021
Before my se one to last job I found that the cabinet wrap needed for the repair was not delivered. I contacted our customer and left a voice mail explaining the situation and that our office would contact him for reschedule and provided our phone number for questions and follow up. I have informed the parts department of of the problem so they can locate the part.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EBS00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2021
#1289. Needs damper control. Ordered part and scheduled follow up for the 25th; ordrng 1 WPW10594329 (Damper)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Converse, TX 78109
Zachary
Job Details: 08/04/2021
Replaced control board, now could test properly. Motor and sump assembly has gone out due to defective element seal and water dripping on it over time. Had called tech line about it. This cost us multiple trips. Requesting 2x labor. Replaced sump and motor assembly. Tested dishwasher and it is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near San Antonio, TX 78216
Jim G.
Job Details: 08/04/2021
Replaced faulty drain pump with truck stock. ; used 1 W10876600 (Drain Pump) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78249
Jim G.
Job Details: 08/04/2021
Replaced both controls per techline instruction. Issue resolved.
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JUIFX15HX00
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/04/2021
Our customers unit was making ice but would then just make on batch then just fill with water. This units door and unit is bolted into the cabinet. The auxiliary pump is discharging about 9 feet away into a garbage disposal. I ran the unit using ACT test procedures. The unit filled but would never recirculate over the plate it started to over flow so I turned it off and manually released the plug to drain. The auxiliary pump drained the water but at a slow pace because of the distance likely In diagnostics all loads functioned as designed and the recirculation pump came on and recirculated but it sounded extremely labored and was sputtering water. There were no error codes in diagnostics. I removed the water filter and ran the unit. I did the same thing. This unit will need a new recirculation pump. Part ordered. I was a little concerned that the unit would shut off when the auxiliary pump was draining. I thought perhaps this might be normal since the unit is plugged into the drain pump then the drain pump is plugged into the homes outlet. I called DH with my concerns and explained that the outlet drain is plugged into a route to a garbage disposal. He explained to me that we likely have a backup problem into the drain pump because they have a shutoff switch valve when water backs up back into the pump. This shuts down the unit electrically to protect the customers ice from contamination. DH directed me to replace the auxiliary pump as well. The installation part of the owners manual states: I Do not connect outlet end of drain tube to a closed pipe system to keep drain water from backing up into the ice maker. Because Im not a plumber Im not definitive on weather a garbage disposal is a closed pipe system. However, it does not seem like a good idea. I research it for some time but could not be definitive if using a garbage disposal drain in acceptable. Access to Senior Technicians at Whirlpools currently closed. I will contact them during business hours. I called to explain my concerns to our customer and that we will have to delay the the follow on appointment because the auxiliary pump is out of stock. She was very understanding and will address my concern with their builder and Fergusons plumbing department. Part ordered.; ordrng 1 W11542867 (Recirculation pump) and 1 W10825875 (Auxiliary Drain Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/04/2021
I replaced the control, the cam and the belt as directed by Senior Technician Austin at Whirlpool. I ran DLMS calibration. I ran diagnostics and all loads functioned as designed. I isolated the the agitate and spin and the noise had gone away on each. Unit is now fully functioning as designed. Our customer was still a little concerned about the quality of the cleaning and the load and go dispenser. I counseled with Senior Technician Austin at Whirlpool. He validated my concerns and solutions and suggested our customer change the concentration setting to 2 on the load and go. I provided the SR number to our customer and e planned that if there were any further issues or concerns that she could call customer service, reference this number and they would help her with a Senior Technician. SR# 7731024886
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/04/2021
Our customer was experiencing drainage problems. There was a little more water then usual in the bottom of the tub. It appears that the unit was open before the drain was complete on the last cycle. I tested the unit and it is filling, washing and draining. During drain it completely drained. I did notice that the drain hose was not fully looped up by the original installer. I corrected this and zip tied WPW10339879 it up. I ran service diagnostics cycle and received error code F6E4 Inlet water float switch open. I was able to completely drain the unit but the drain pump sounded labored. When I ran service diagnostics cycle it went through all loads with no problem but there was still to much standing water in the unit. We will need to change the drain pump. Im rescheduling the already delivered parts as a contingency. As well As a float switch.; ordrng 1 WPW10195039 (Float switch), used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78251
Sebastian
Job Details: 08/04/2021
5823 Replace the icemaker container went over how to operate unit with customer and what to watch for unit good to go
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78240
Jim G.
Job Details: 08/04/2021
I replaced the door switch. However the door switches are working intermittently and the control has issue with the thermostat cavity sensor and techsheet indicates it should be replaced. ; ordrng 1 W11261167 (Control) and 1 W11033422 (Interlock Assemby switches) and 1 W10389447 (Thermostat MW) and 2 W11325541 (Light Bulb Assemby)s
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0AS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/04/2021
This unit was missing the model and serial number sticker. I took a picture of where it should be.I checked the voltage at tHe 240VAC outlet. I removed the unit from the cabinet and u installed the console and panel. I checked the continuity of the thermal fuse. I found it open. I replaced the fuse and when powered on I received error code F6E1. I cleared the error code and replace the console. I tested unit at 350 F . Unit got to temperature and did not run away. The fan is working. I reinstalled the unit. It is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78216
Shawn W.
Job Details: 08/04/2021
Our customer has water build up underneath the deli drawers, the deli middle panel has been intermittently falling off, the freezer is getting frosted, the freezer door alignment is off on the right side allowing air to get in, the door light ajar light came on and the lights went out. I put the bins back in the deli drawers and the lights came back on and the door ajar light went out. I removed the back panel and removed the extension drain. I probed up and found a hose blockage 1/2 inch up. I ran plastic wire from the top and bottom and it did not come out the other end. The drain hose has collapsed and shifted. I contacted Andy, Senior Technician at Whirlpool and explained my findings. This unit is unrepairable. SR# 7731418177. I removed the freezer compartment shelving and defrosted the frost and ice build up on all sides of the compartment. Ice was building upon the right rail, and back right side. I also found the ice maker. Over on the back left side of the refrigerator. I heat treated the the seal. The freezer door is now closing and sealing as designed and will prevent frost build up. Our customer will advocate with Whirlpool. I provided guidance on next purchase if they do ultimately need to purchase a new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near San Antonio, TX 78230
Jim G.
Job Details: 08/04/2021
Replaced freezer module. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Adkins, TX 78101
Chris S.
Job Details: 08/04/2021
Customer stated that dryer not heating found issue to be high temp thermostat. Ordering high temp and heat element just in case.; ordrng 1 280148 (cutoff-tml) and 1 WP3387747 (element)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78216
Shawn W.
Job Details: 08/04/2021
I found that the belt had be one shredded. I installed a new belt and pulley. Unit is now tumbling as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78213
Jim G.
Job Details: 08/04/2021
Replaced console. Issue rsolved