We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Sebastian
Job Details: 11/29/2021
Customers concern is that the unit had a couple of instances where it did not turn off customer has since connected to Wi-Fi and they have not had the issue repeat there is a service pointer which indicates that this would be the fix to this issue if its happening returning with consul inside trim is the side trim was never installed for the customer which stops him from installing the unit correctly ordering side trim and hardware instructed customer that they may have to call Lynn to whirlpool to talk to their Wi-Fi people to figure out how to update the unit as I was unable to figure out how to do so through the manuals and options on the unit it appears that the unit auto updates.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78204
Sebastian
Job Details: 11/29/2021
Found at the front right and center burner or both losing the flame wind turn up to the high setting made adjustments as best as I can ordering pressure regulator. Along with caps two burners In a manifold just in case.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Port Lavaca, TX 77979
Michael
Job Details: 11/29/2021
Installed new ice maker, the ice maker and appliance are working normal
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
Adam
Job Details: 11/29/2021
Customer complaint unit no longer drying. Inspection of unit shows thermal cut off unresponsive. Replace component with truck stock part. Tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Portland, TX 78374
Adam
Job Details: 11/29/2021
Customer complaint of icemaker not working. Inspection of unit shows water has overflowed icemaker which in turn is causing large chunks of ice to form. Icemaker has lost home position and will not run a harvest. Replaced icemaker tested unit issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
Adam
Job Details: 11/29/2021
Replaced both control board and spark module tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Refugio, TX 78377
Michael
Job Details: 11/29/2021
There was water in the tub, removed the water, Installed drain pump, tested it manually, drained the rest of the water in the tub. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78248
Shawn W.
Job Details: 11/24/2021
I removed the door and front panel, then removed the duel fuel gas range from the cabinet and removed the back panels and replaced the main control and replaced the temperature sensor. I tested unit on convect bake and the convection fan is now working due to the new control. I preheated the oven with convection to 400 degrees F and found that it reached temperature now on my thermocouple and started cycling but the red indicator light NR er changed from red. It cycled a few times and never reached the temperature according to the control board and sensor. I looked to see tested the unit on regular bake and preheated to 425 degrees F and it reached temperature. I spoke with Kurt, Senior Technician at Whirlpool. He recommended preheats of 30 minute for a 36 inch oven. He confirmed my findings that this unit does not have a calibration. The only other device that would affect this failure to turn off the red light on the convection is the user interface. I will order and replace. SR#7732324825. In the meantime the unit is fully functional for cooking. Install user interface and test. If same thing happens on the convect bake it will be check mate with the Senior Technicians at Whirlpool and the design from the manufacturer. Call Tech line if this does not fix the issue and document for resolution.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/24/2021
Our customers ice maker and ice dispense is working but intermittently it will not. Our customer said the arm was getting stuck. I replaced the ice maker and tested unit. It is harvesting and filling. This unit is fully operational now.
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDE3
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/24/2021
I spoke with our customer about her situation and provided her a rough estimate before I got started. The amount is cost prohibitive. She has de died to buy new. No charge to our customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/24/2021
Our customer was experiencing a problem with the refrigerator not producing and or dispensing ice. They had had a power outage and they had once taken out the bin to fill up a cooler. They had noticed that the on/off switch had turned off. It perhaps became turned off by a stray ice cube when the bin was removed. This unit had a full bin of ice. The ice maker is now working as designed. I explained to our customer that the bin needs to be fully seated and explained that if they have a problem with ice production after a power outage our otherwise that rebooting the unit through removing the power can reset the unit kind of like rebooting a computer because of the electronics involved. Customer Instruct.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Corpus Christi, TX 78418
John L.
Job Details: 11/24/2021
Inspected unit, unit is getting power but does not power on. Control board dead, will need to replace boards and latch to resolve issues.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Orange Grove, TX 78372
Adam
Job Details: 11/24/2021
F7e1 tachometer. sr#7732324601. Customer complaint of unit not working. Call tech line to get some answers on error codes resulting in two different ones. One is unbalanced load the second is shifter faults or tachometer miscommunication/not responding. Will need to replace control board and actuator to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Corpus Christi, TX 78418
John L.
Job Details: 11/24/2021
Inspected unit, found issue with suspension. Suspension has to much bounce and play, will need to be replaced to resolve.
We serviced a
JENN-AIR OVEN
Model JDS9860AAB
Near Port Aransas, TX 78373
John L.
Job Details: 11/24/2021
F1E7 membrane disconnected, checked ribbon wire for any breaks or shorts. None found, will need to replace control panel to resolve this issue.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW
Near Port Aransas, TX 78373
John L.
Job Details: 11/24/2021
Installed compressor, vacuumed and charged unit. Charged unit with 4.6 ounces of refrigerant. Pressure stabilized and are normal, no abnormal sound coming from unit. Issue has been resolved.
We serviced a
WHIRLPOOL RANGE
Model JES9800CAS00
Near Port Aransas, TX 78373
John L.
Job Details: 11/24/2021
Installed switch, issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Bloomington, TX 77905
Michael
Job Details: 11/24/2021
Installed elements, turned them on, the elements are heating and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW
Near Victoria, TX 77905
Michael
Job Details: 11/24/2021
I had already diagnosed the appliance when I worked on the dryer. The suspension is bad and needs to be replaced, ordered the part and rescheduled the customer
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77905
Michael
Job Details: 11/24/2021
The customer said the appliance is making a loud grinding noise when its draining and spinning. I couldnt duplicate the noise, everything sounds normal. I asked the customer to put some clothes in and start a wash cycle. Its agitating properly, no abnormal or grinding noises, canceled the wash cycle and put it on drain and spin, the appliance is draining and spinning but I can hear a rattling noise underneath. Got underneath the appliance and removed the shield, found white dust, replaced the clutch pulley, the teeth are eaten up, installed CAM assembly from TS, calibrated the appliance and tested the spin cycle, its getting up to speed and no longer making the rattling noise, the appliance is working normal.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77901
Michael
Job Details: 11/24/2021
Installed the control, calibrated and performed a diagnostics test, completed with no issues or error codes. Started a wash cycle, it wouldnt advance and tried to spin with tub full of water. Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes. Started a wash cycle again and the the appliance is agitating, advancing and working normal.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS00
Near Victoria, TX 77904
Michael
Job Details: 11/24/2021
The customer said it doesnt power on, I pulled the appliance out and plugged the appliance into the pump, the appliance powered on. It started its first cycle and when the water was draining the appliance powered off, the drain pump needs to be replaced, the wrong pump was ordered, ordered the drain pump assembly and rescheduled the customer.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Ingleside, TX 78362
John L.
Job Details: 11/24/2021
Inspected unit, unit had one code for motor fault. Tested motor for any issues motor spins and agitates as it should. Cleared out codes, issue on this unit has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Victoria, TX 77904
Michael
Job Details: 11/24/2021
Installed new control, ran diagnostics, completed with no issues or error codes, the appliance is heating and working normal
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Victoria, TX 77904
Michael
Job Details: 11/24/2021
Installed the new control, it solved the oven issue but the cooktop hot light was still on. I found the FR switch was bad, installed one from TS part WP3149404. The cooktop hot light is no longer on, the appliance is working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/24/2021
Our customer is having a problem with the dishes drying. They are using rinse aid. I ran the unit through diagnostics and there are no errors. I ran service diagnostics cycle and was able to show our customer that the heating circuit is working. We likely have a stick relay in the control. Im ordering a high limit thermostat as a contingency as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/24/2021
Our customer is having problems with the refrigerator doors sticking and not opening smoothly. This is causing the actual bins to become damaged on the top ledges where the bin ties in with rails. These are definitely not functioning as designed and will need to be replaced. I have noticed a couple technical writer problems on the parts list that is identifying a led module as a shelf and one of the drawer shelves does not look like it actually is or we have the wrong part in the unit. All the shelves and drawers related to a drawer bin will need to be replaced due to damage and improper functionality. Parts ordered.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Schertz, TX 78108
Zachary
Job Details: 11/24/2021
Checked washer, issue is not agitating or finishing wash. Found faulty actuator popped off splutch. Replaced actuator per service pointer. Calibrated and tested washer no other issues or error codes found. Washer is now working as designed.; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KICU569XBL
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2021
Customer out of town, rescheduling for December 1st. ; schdld next appmnt for 12/1 WED !
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 11/24/2021
Found that the door lock is broken it appears to be shorted as a unit wants to fill up even with the door open ordering main control lid lock simply also found is F 11 error code which is unless it usually meaning the error is related to the control. Ordering latch assembly and control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Converse, TX 78109
Chris S.
Job Details: 11/24/2021
Customer stated that refrigerator keeps tripping. Found issue to be faulty control board.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Timberwood Park, TX 78258
Douglas H.
Job Details: 11/24/2021
Previous visit discovered faulty heater and vent assembly. Replaced heater & vent assembly to resolve issues. Unit tested good. No further issues at this time.
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5536AAS3
Near Boerne, TX 78015
Scott
Job Details: 11/24/2021
Changed out module and tested with no further issues.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Schertz, TX 78154
Zachary
Job Details: 11/24/2021
Replaced door with little change. Functionally it closed better but still hangs low right. Didnt notice on prior visit but there is damage to the cavity above and below switches. Called tech line and spoke with Chris SR# 7732326267. Determined it is unrepairable. Gave customer, WP Customer Relations number and should be handled by WP going forward.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78224
Daniel
Job Details: 11/24/2021
Customer reported fabric softener not dispensing. After inspection found fabric softer tray empty. Added fabric softener and tested in component activation. Fabric softener is dispensing as designed. Tested unit in diagnostic cycle and everything is working as it should. Instructed customers care giver on proper loading and adding amount of the fabric softener. Also showed her on how to open fabric softener tray to be able to add more.
We serviced a
WHIRLPOOL DRYER
Model CEM2745Q1
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/24/2021
Tested unit. Spring on coin slot damaged. Will need new coin slot.
We serviced a
KITCHEN AID RANGE
Model KFDC558JMH
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2021
Issue was inaccurate heat in ovens. Replaced both control, unit tested good. Temperature stayed within 10 degrees on either side of the set temperature.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 11/24/2021
Upon arrival found multiple issues. Unit continued to beep over and over. Ordering control for that issue. Once unit was running water was not present for the beginning ordering float switch and fill valve for that issue. Motor sounded really bad once water was present ordering new one for that issue. Customer would like soonest availability for next visit .
We serviced a
KITCHEN AID RANGE
Model KGRS505X
Near San Antonio, TX 78212
Jesus C.
Job Details: 11/24/2021
Tested unit. Igniter not working. Replaced igniter. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Converse, TX 78109
Chris S.
Job Details: 11/24/2021
Customer stated the oven was not working and control board read error code. That should be faulty control board replaced control board tester unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Zachary
Job Details: 11/24/2021
Checked refrigerator, customer is still unhappy with design of dispenser that causes excessive water to overflow down front of freezer door. Ice cubes get caught in ice door and if not cleared create excessive amount of water. Have had other customers with same complaints but refrigerator is working as designed. Called tech line and spoke with TJ- SR# 7732324899. Got documented and gave customer, WP customer relations number.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Sebastian
Job Details: 11/24/2021
F11 f34, codes listed or related to a troubleshooting service pointer indicating that the control board is acting up ordering control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/24/2021
Contacted techline per notes and reoccurring issues, spoke with Steve. Explained the situation. He had us check a bunch of thing things to find the rc door gasket not sealing properly, and stated to seal liner to cavity with RTV. Sr 7732326866. Cleared ice build and sealed unit with RTV per techline. Unit testing good now. No further issues at this point. Advised customer of 24 hrs RTV set period
We serviced a
[UIS # 62263] WASHER
Model n/a
Near San Antonio, TX 78238
Sebastian
Job Details: 11/24/2021
Was unable to get unit into diagnostics It is going to need a control and a water valve most likely just control. Part on back order parts team to reach out.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near La Vernia, TX 78121
Chris S.
Job Details: 11/24/2021
Replaced middle manifold adjusted top manifold. Tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Sebastian
Job Details: 11/24/2021
Customer explain to me that you called whirlpool back in the opted to give them a new unit closing out ticket
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Helotes, TX 78023
Sebastian
Job Details: 11/24/2021
Customers concern is that the unit tripped the breaker or at least it has tripped on one occasion pulled out unit ran amp meter with all loads on was able to verify and poor as high as 38? when all loads are on but usually sitting around 25 or so explain to customer that they are on a 40 amp breaker and they are teetering very close to the limit according to the install breakdown certain models are able to except 40 amp breakers this one is in the higher kilowatt range according to the sticker, When looking at the install manual it shows that units at this kilowatt rating need to be on a 50 amp breaker with a plug
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Boerne, TX 78006
Scott
Job Details: 11/24/2021
Customer complaint was error code f6e1 coming up. Tested and found bad motor pump assembly. Customer going to order part and do repair his self.
We serviced a
JENNAIR WALLOVEN
Model JJW2430DP01
Near Adkins, TX 78101
Chris S.
Job Details: 11/24/2021
Upon arrival customer stated they thought we would have the part and dont want us to come back till we have console. W11236887; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near San Antonio, TX 78209
Chris S.
Job Details: 11/24/2021
Replaced Control board tested unit unit still not working properly.Call tech line spoke with kirt Sr 7732323192 found it should be also pressure hose was clogged unclogged pressure hose to see you and everything working as designed.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near San Antonio, TX 78209
Chris S.
Job Details: 11/24/2021
On arrival call customer to give ETA and customer stated they did not put in for another service request no service needed everything working as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78209
Zachary
Job Details: 11/24/2021
Checked washer, found no error codes. Ran washer through diagnostic test cycle. All functions working as designed. No issues or error codes. Customer is reporting low water level during initial water cycle. Customer showed me settings they like to use. Typically do quick wash with EXTRA POWER selected. Found service pointer listed below and explains engineering of cycle.Technical Service Pointer #: W11499341 Action Required: Mandatory Release Date: November, 2020. Possible Concern:Customers reporting low water levels when using the 'Extra Power' button. The machine is operating as designed; it starts out with low water for a concentrated chemical and mechanical cleaning, then adds water later in the wash cycle.Potential Causes:Customer perceptions vary regarding what the 'Extra Power' button should do with regards to water level, and some assume incorrectly that Extra Power should mean Extra Water.Correction/Clarification:The Extra Power button boosts stain-fighting performance on any wash cycle with a dual-temperature wash.1. The cycle starts with a cool/cold, low water, high detergent concentration catalyst phase to help attack organic, protein-based stains like soft drinks and wine.2. The machine then adds more agitation time (and more water) during the main wash to help ensure clothes are moving to help remove any loose, chunky soils.3. The machine then works through the selected cycle at a warmer temperature to help attack remaining oil-based stains such as grass and makeup.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78233
Chris S.
Job Details: 11/24/2021
Customer stated that water filter wasnt coming out so that they can replace it. Family should be door on water filter housing broken not able to push out filter needs new water filter housing.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78217
Zachary
Job Details: 11/24/2021
Checked dryer, issue is too many cycles to dry clothes. Checked components, all working properly. Checked vent. Where vent goes into wall to exit is closed in with no where to go. Customer said she got siding replaced and they likely forgot to install new wall vent. Customer is going to contact siding company to resolve issue.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS
Near Boerne, TX 78006
Douglas H.
Job Details: 11/24/2021
Operation of multiple burners on gas cooktop produced a high-pitched whining noise. Checked regulator to ensure proper setting. Ordering regulator to resolve issue.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS02
Near Helotes, TX 78023
Sebastian
Job Details: 11/24/2021
unit has an issue where the front consul does not appear to be turning on cannot turn on any functions on the unit confirm that the fuse is good thermal cut off is good the part that was delivered does not have the actual display control ordering the display control along with the main control and the support to hold a control as I found that the support was not holding up the control correctly it was just dangling there ordering parts unit has an extra year warranty through builder.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS03
Near Boerne, TX 78006
Scott
Job Details: 11/24/2021
Customer complaint was icemaker not working. Tested but could not get icemaker to work in diagnostics. Ordering icemaker reciever board and on and off switch to fix issue.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78204
Daniel
Job Details: 11/24/2021
Replaced drum. Tested unit and is functioning as designed. Dryer heats and spins well.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near Boerne, TX 78006
Scott
Job Details: 11/24/2021
Went to change front panel but dented on both sides of the bottom of the panel. Ordered new panel.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model n/a
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/24/2021
Tested unit. Found door switch sticking. Repaired Door switch. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78247
Zachary
Job Details: 11/24/2021
Took entire refrigerator apart to access RC evaporator, found 3 issues. Drain pan was bowed and not resting in drain tube. Caused drain pan to ice up and defrost water to overflow under deli drawer and eventually out the front of refrigerator. Hi metal cutoff was loose and evaporator needed to be secured to back wall. Resolved all issues with service kit. Tested, and refrigerator is now working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/24/2021
Tested unit. Noise coming from cooling fan. Replaced cooling fan. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78231
Douglas H.
Job Details: 11/24/2021
Last trip found faulty gearcase and motor. Replaced both to resolve the issue. With gearcase & motor removed from the unit, drive belt & splutch were found to be in need of replacement. Replaced all of these parts. Calibrated unit, unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near San Antonio, TX 78230
Douglas H.
Job Details: 11/24/2021
Previous tech found approximately 4Aac drawn by sealed system during operation. Arrived today to find 9Aac drawn during operation. Amp draw this elevated indicates seized/seizing compressor. Ordering compressor to resolve the issue. Will return with evaporator & drier to install as needed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/24/2021
Builder no longer has access to unit. Homeowner will need to call to set up service.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319KPS0
Near Helotes, TX 78023
Sebastian
Job Details: 11/24/2021
Found the inner glass cracked on the unit, Found a customer is also having issues with the LCD ordering entire door to resolve issue confirmed that it was no fault of the customer that the unit broke this appears to have been damaged just by normal use replacing door.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78220
Daniel
Job Details: 11/24/2021
Customer reported cycle taking too long. After inspection found unit to be functioning properly with no error codes or any excessive noise. Customer said that 45 minutes - 1 hour is to long to be waiting for a cycle and that he expected a 20 minute complete wash time from a new washer. Explained to customer that 45 minutes- 1 hour is the normal time for a normal cycle. Ordering control board to see if it makes any difference but other than that unit is functioning as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Fredericksburg, TX 78624
Drew
Job Details: 11/24/2021
Upon inspection found a faulty drain pump. Replaced drain pump and unit is functioning properly. No further issues at this point
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5236BDS
Near Boerne, TX 78006
Scott
Job Details: 11/24/2021
Customer complaint was vent making loud noise. Tested and found bad motor. Ordering motor to fix issue. Also ordering filter switch.
We serviced a
JENNAIR RANGE
Model JES9800CAB01
Near San Antonio, TX 78266
Zachary
Job Details: 11/24/2021
Checked range, issue is oven will not heat. Checked breakers and circulated power with no change. Unit has down draft vent and was tough to access outlet to test. Removed vent and tested. Found L1-0vs, L2-120v. Recommended licensed electrician to supply proper voltage to range.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78255
Scott
Job Details: 11/24/2021
Sr#7732031346. Changed out filter housing again and it did not fix issue. Called tech line and spoke to Austin who advised me to call parts research team for Marcone. Called parts research who told me that filter housing part number is the right part and there are no known issues with this part. Austin from tech line also advised me to try a ready drop filter but that is the type of filter that the customer uses. Called tech line again and spoke to Andy who said we need to order the parts from Plainfield and register a complaint with them so they have it in their system. Filter part and filter housing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2021
Customer states unit is no longer frosty after removing food from it. No service needed at the moment.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near San Antonio, TX 78257
Drew
Job Details: 11/24/2021
Called tech line received Sr #7732321215 spoke with JR. Unit was functioning as designed with temperatures that were in acceptable range. Was told there isnt anything we can do besides check if all fans and connections were working properly which they were. Customer paid service call of 124 plus tax, but believes its under warranty through home shield and will contact them to verify and contact us if needed for a refund
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2021
Issue was no ice production. Replaced icemaker, unit testing good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/24/2021
However unit is in warranty. Builder 1 year additional warranty. Our customer was having a problem with the Sound Insulation, Bottom falling down. It is secured on the right side by the wiring harness shield but there is no design for holding it in on the left side. I found that the installation does not allow for moving the feet. They are all the way up to compensate for the top side bracket. This unit is not designed for side bracket install and they used a top bracket for the individual brackets to go into to side step drilling into the granite counter top. Therefore the Access Panel was modified by the installer to get it attached leaving a 3/8 inch gap at the bottom. I was able to get the left side of the bottom insulation to stay up and tested by opening the door 5 times. Our customer was also missing the Shield Tub Sound. More then likely the installers ditched it because it would not fit. This part will need to be installed by the installers. We will provide the part. There is to much risk of the unit not going back in with the Shield attached. Part ordered. Our customer also had a problem with a loose handle. Yet another bad installation problem. I was able to easily resolve this and pull some of the plastic off that they left on as well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near San Antonio, TX 78258
Jim G.
Job Details: 11/24/2021
I verified a clog at the drain pump. I was able to clear it in service mode. Issue is resolved. ; used 1 Wire tie from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Shavano Park, TX 78231
Jim G.
Job Details: 11/24/2021
Ive replaced the right center refrigerator LED. According to Rick with techline SR# 7732323275 the replacing the power supply will not correct issue. Advised to be sure to check all connections. Informed customer of techline determination.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78230
Jim G.
Job Details: 11/24/2021
Ive determined that the ice maker is straining causing loud noises. Also the condenser fan motor is running rough.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near San Antonio, TX 78213
Jim G.
Job Details: 11/24/2021
Ive verified a damaged diffuse and the air duct was also damaged by ice buoldup.
We serviced a
JENNAIR RANGE
Model JDR8895AAS
Near San Antonio, TX 78232
Jim G.
Job Details: 11/24/2021
Replaced the bake element. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78247
Jim G.
Job Details: 11/24/2021
The issue was that the unit is tripping the breaker when pre-heating. Ive isolated the issue to the control board.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/24/2021
In diagnostics I received error codes F2E5 usually a WiFi hardware problem and F6E4 UI to Control status state mismatch. I tested the microwave with a cup of water at 30 seconds and the heating is working. I cleared the error codes and tested the unit oven at bake to 300 degrees F. The bake and broil circuits are both working. Our customer is experiencing intermittent non heating and or turning off. This is symptomatic of Technical Service Pointer #: W11525554 Rev A Action Required: MandatoryRelease Date: April, 2021 Series-5 Built-in OvenProduct Appears to Turn On or not Turn Off. This unit will need the software update either through the WiFi or the hardware of a new console. Part ordered. Im rescheduling the control because it is required for the F6E4 service manual procedures and the thermostat as a contingency in case it fails out between now and our return visit since we already have it. More then likely it will be returned to vendor. Speaking with our customer I did find out that that she has downloaded the Whirlpool App and has never been able to utilize the remote enable features. This will not be able to be repaired remotely and updates will not transfer until we change out the antenna, control and console. I advised our customer of rebooting procedures in the meantime.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/24/2021
Our customer is having problems with ice production and molting of ice. I noticed mineral build up below the ice bin as well as in the ice tray. For the most part the full bin of ice looks good but there is slight molting in some areas. I ran through all the tests in diagnostics related to the ice maker and all loads were working as designed. However, on Service Test - 66 Door Ice Maker Fill Tube Heater Test we were only receiving .265 VDC owing to the connection at the heater. I checked the resistance of the heater and measured 66 ohms. This unit will need a new triton board. It is. It not putting out the required 12.7 VDC to the heater. I called Whirlpool Tech Line and spoke with JR. we reviewed my findings. We rechecked various components and they all passed. I went over the reasons why not to use a clone water filter, provided guidance on securing the correct filter and went over my concern about the source water. JR recommended replacing g the triton board.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Aransas Pass, TX 78336
Michael
Job Details: 11/23/2021
Installed heat element, ran a diagnostics test, completed with no issues or error codes and no leaks, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Port Aransas, TX 78373
John L.
Job Details: 11/23/2021
Inspected unit, found icemaker not getting power to function. Looked under freezer door, found exposed wiring where wiring cover has broken. Unit has severed wires which control icemaker functions. Will need to replace door to resolve this issue.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Corpus Christi, TX 78415
Adam
Job Details: 11/23/2021
Installed switches and burners tested unit issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HV1
Near Corpus Christi, TX 78404
Adam
Job Details: 11/23/2021
Inspection of unit shows error code F1E0 internal board failure. Replace control board to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Rockport, TX 78382
John L.
Job Details: 11/23/2021
Installed bulkhead shaft and rollers, tested unit after installation. Love vibration is no longer an issue. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Taft, TX 78390
John L.
Job Details: 11/23/2021
Inspected unit, One code called on unit. F1E1 internal error. Attempted to clear code, call returns after a few seconds. Will need to replace control board to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78412
Adam
Job Details: 11/23/2021
Customer complaint unit not washing or spitting out all the water. Inspection of unit shows error code for actuator fault. Service partner directly references this issue stating to replace actuator to resolve issue. Ordering actuator.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78415
John L.
Job Details: 11/23/2021
Inspected unit, tested for power. Voltage at outlet its not correct. 120 is Only coming through one side other side not providing proper voltage. Attempted to reset a breaker, issue still remains. Issue with home electrical and that with unit.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ05
Near Corpus Christi, TX 78414
John L.
Job Details: 11/23/2021
Customer informed me of issues with unit. Inspected issues, mullion was not latching onto latch. Made adjustments to resolve this issue. Freezer door handle loose, tightened all set screws to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 11/23/2021
Unit has F03 code ordering parts. Cannot get into diagnostics.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78239
Chris S.
Job Details: 11/23/2021
Customer stated that refrigerator would flicker off and on at random times. Found issue to be control board. Waiting for part to come in.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Center Point, TX 78013
Colton B.
Job Details: 11/23/2021
Replaced shock absorbers, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 11/23/2021
Unit 5305 f03 f11 f24 Unit will need a CCU timer along with a pressure sensor ordering parts on back order.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS00
Near Center Point, TX 78010
Colton B.
Job Details: 11/23/2021
Issue is left side oven not igniting. Ordering parts and returning. Will call customer when parts come in..
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78209
Chris S.
Job Details: 11/23/2021
Replaced control board tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78238
Sebastian
Job Details: 11/23/2021
Was able to replicate screeching this time found issue to be belt and motor assembly ordering cam as well ordering suspension due to heavy wobble with no clothing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near San Antonio, TX 78254
Sebastian
Job Details: 11/23/2021
Customer concern is that the unit is making a rattling noise instructed customer that if they hear this noise again to grab a video of it so we can identify I did find several points behind the unit where rattling could be caused used mastic to provide better support to the compressor along with some of the tubing. Made adjustments to the tubing along side the condenser fan as it did not have padding as well instructed customer to watch for noises and to get a recording if it comes back