Near Bulverde, TX 78163
Jim G.
Job Details: 02/26/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 Reset unit. Verified a filter replacement error message. Advised water filter replacement. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
Near Mico, TX 78056
Richard G.
Job Details: 02/26/2021
WASHER MAYTAG MVWB950YG1 "Replaced outer tub, ran unit through diagnostics, unit started leaking from underneath. Found a crack in the drum that I didnt notice prior to installing. Replaced old tub, marking as defective. Will need a new tub.; ordrng 1 10381077 (Outer tub)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/26/2021
OVEN ELECTRIC (D IKEA IBS300DS02 Verified thermal fuse and TOD at fault. Replaced both. Issue resolved.
Near San Antonio, TX 78248
Jim G.
Job Details: 02/26/2021
REFRIGERATOR SAMSUNG RF24J9960S4 Customer requested Sebastian (16) specifically. Rescheduled. ; O-emld tckt
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/26/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Replaced wire harness ignitor switch assembly. Issue is fully resolved.
Near San Antonio, TX 78232
Chris S.
Job Details: 02/26/2021
RANGE KITCHEN AID KICU509XBL00 Replaced cooktop and display board. Tried to test unit but customer stated that they were having electrical problems. Checked voltage and got barely any voltage.
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL KSCS25FVMS03 Verified a faulty and leaking filter head housing. ; ordrng 1 WPW10121140 (Filter Head Housing)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW5090JW0 "Issue was that drain pump ran constantly. Replaced control, unit tested good."
Near Mico, TX 78056
Richard G.
Job Details: 02/26/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Customer complaint is that after using broil the light inside the oven would not turn off and now the temperature will not go up in the oven. Verified issue is with the door switch. Will need door switch, also ordering light since it will likely die soon.; ordrng 1 W11281687 (Light assembly) and 1 W11370462 (Door rod) and 1 WP9757262 (Door switch)"
Near Kerrville, TX 78028
Colton B.
Job Details: 02/26/2021
WASHER MAYTAG MVWX655DW0 "Issue is that unit isnt spinning out clothes. When unit spins, only the agitator spins. Finding issue to be a faulty gearcase. Ordering new one to resolve issue. Will return Tuesday ; ordrng 1 W11454734 (Gearcase)"
Near San Antonio, TX 78260
Chris S.
Job Details: 02/26/2021
REFRIGERATOR KENMORE 795.74029.411 Customer stated that refrigerator and freezer are not cooling. Checked compressor and was extremely hot and would not turn on like normal. Found issue to be SS issue. Collected psc and gave quote for P&L 1327.33 customer does want to go thru with the repair. Ordering condenser coils freezer evaporator compressor and dryer. Condenser coils out of stock. ; ordrng 1 TCA38151706 (Compressor) and 1 ADL73981017 (Freezer evap) and 1 ACG75305802 (Condenser coil) and 1 ADH73150210 (Die dryer)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/26/2021
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Customer stated unit making loud vibration noises espies when the freezer door is opened. Found cause for this to be ice build up on freezer Evap. Ran diagnostics testing to find issue to be defrost bimetal opening too soon and not allowing a proper defrost, unit would need new Evap harness. Customer also stated that he wanted to proceed with repair from previous visit of deli pantry door. Gave quote of 911.16 for both parts and labor (150). Collected second appliance rate for new issue per AE since so close to first visit. Ordering deli drawer and Evap harness to resolve both issues. Evap harness on b/o. Will reach out when have both parts. ; ordrng 1 W11249952 (Motor evap) and 1 W10815668 (Left pantry door)"
Near Boerne, TX 78015
Douglas H.
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KRFF507HWH00 Unit freezer light not working causing refrigerator upper lights to not work. Replaced freezer module with module kit to resolve the issue unit testing good now. No further issues at this point.
Near Ingram, TX 78025
Colton B.
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW2 "Issue is a faulty drain pump. Unit drains, but the pump is damaged, so it drains onto the floor. Ordering new drain pump to resolve issue. Will call customer when part come in. Customer may not be here at time of repair, however the unit is in the garage and said its okay to do repair while hes at work. ; ordrng 1 W11399437 (Drain pump)"
Near Bulverde, TX 78163
Jim G.
Job Details: 02/26/2021
OVEN ELECTRIC (D KITCHENAID KODE500ESS02 Verified console is at fault. Replaced with correct part confirmed authorization with AIG. Issue resolved. ; O-emld tckt
Near Boerne, TX 78015
Douglas H.
Job Details: 02/26/2021
REFRIGERATOR KITCHEN AID n/a "Upon arrival customer stated she canceled service with us and called another service provider because they are cheaper. No service needed, didnt collect sc due to customer cancellation at the door"
Near Lakehills, TX 78063
Richard G.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW8540FW1 Replaced drain pump. Put unit into diagnostics cycle and all steps passed. Tested to complete. Unit is good to go.
Near Bandera, TX 78003
Richard G.
Job Details: 02/26/2021
WASHER MAYTAG MHW8630HW3 "Replaced dispenser, control and console. Unable to test unit due to water being shut off to home because of a leak."
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 02/26/2021
REFRIGERATOR KITCHEN AID KBFS25EWBL9 "Replaced evap fan motor and blade due to motor not spinning just actuating. After replacement tested refrigerator checks good no issues, refrigerator working as designed. Job complete."
Near Bergheim, TX 78004
Douglas H.
Job Details: 02/26/2021
MICROWAVE OVEN KITCHENAID KEMC308KSS0 "Unit microwave not starting, customer stated began happening during power outages. When attempting to start unit shows door error. Found bus fuse to be blown. Quoted 176.74 p&l, 293.09 total. Customer wants to proceed with repair. Ordering bus fuse, on b/o. Collected sc. ; ordrng 1 WPW10017410 (Bus fuse)"
Near San Antonio, TX 78240
Tommy B.
Job Details: 02/26/2021
WASHER ROPER RTW4516FW2 Customer stated that the issue is the unit is being interrupted during cycles intermittently due to balancing issues. There were no error codes stored in the computer and the unit performed normally during high speed spin test. Reviewed proper washing and balancing procedures with customer to ensure issue does not persist in the future. No further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ Lower spray arm fell off and melted to the heater. Ordering both heater and spray arm to resolve the issue. Per DS do not reschedule. Once part arrives will reschedule. Per sb web unit is under warranty. ; ordrng 1 WPW10491331 (Spray arm) and 1 W10518394 (Heater)
Near San Antonio, TX 78249
Tommy B.
Job Details: 02/26/2021
MW-HOOD COMBO WHIRLPOOL WMH54521JZ0 Customer stated that the issue is the microwave does not heat. Confirmed this utilizing hot water test. Found issue to be faulty magnetron. Ordering new magnetron to resolve issue.; ordrng 1 W10818686 (Magnetron)
Near San Antonio, TX 78233
Shawn W.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Replaced name plate.
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Our customer is having a lack of ice production. I noticed that the water line is frozen up.. I thawed out the water line but when I went to jump start it water would not dispense and I could not get the ice maker to harvest. I checked the resistance on the motor and I was receiving 60 ohms. It should be reading 4400 to 8800 ohms. When testing the water valve I was receiving 194 ohms and I should be reading 300 ohms. On the mold heater I was at 58 ohms and it should be at 72 ohms. This unit will need a new ice maker and new water valve. Parts ordered.; ordrng 1 WPW10179146 (Water valve) and 1 WPW10300022 (Ice maker)
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/26/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Tested unit. Not powering on. Good power form outlet. Found fuse on filter board is bad. Replaced fuse. Unit is working properly. No issues during testing. Tested to complete. ; used 1 W10138793 (Fuse) from stock
Near San Antonio, TX 78232
Shawn W.
Job Details: 02/26/2021
OVEN ELECTRIC (S WHIRLPOOL RBS245PRS06 I removed the unit from the cabinet and identified that the thermal fuse is indeed open. I tried to replace the fuse with the ones that Whirlpool Tech Line recommended. They did not match. I called NR and we determined which one will work. Part ordered.; ordrng 1 WPW10545255 (Fuse)
Near Boerne, TX 78006
Douglas H.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW86HEBW Found unit stuck in emergency drain mode due to excessive soap usage. Cleared out soap and flushed system to get unit out of emergency drain mode. Unit testing good now. Collected sc and labor
Near San Antonio, TX 78254
Justin
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Replaced bad ice maker and tested to complete.
Near San Antonio, TX 78256
Justin
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Replaced control and thermistor, maintenance will keep an eye on unit."
Near San Antonio, TX 78255
Tommy B.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW9200SQ00 Customer stated that the unit is not working. Found issue to be caused by faulty drain pump. There is water in the tub and the drain will not expel it. Collected service call. ; ordrng 1 280187 (Drain pump)
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/26/2021
MICROWAVE OVEN KITCHEN AID KEMS308SSS05 Customer stated that the unit was blacked out at the user interface. He reset the unit at the breaker and it is functioning at this time. Diagnostics revealed error F6E0. No further issues at this time. Collected service call.
Near Bulverde, TX 78163
Sebastian
Job Details: 02/26/2021
OVEN ELECTRIC (D JENN-AIR JJW2830IL00 Re-ordering the parts from the other day as I thought I had ordered a control and a latch harness pushing through parts again parts team to reach out to customer when available; ordrng 1 W11448962 (Control) and 1 W11219538 (Harness latch)
Near Garden Ridge, TX 78266
Chris S.
Job Details: 02/26/2021
WASHER MAYTAG MVW6230HW0 Called tech line spoke Ed SR 7730113018 found issue to be bad shifter and lower wire harness. Harness is out of stock.; ordrng 1 W11183910 (Lower harness) and 1 W10913953 (Shifter)
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/26/2021
WASHER WHIRLPOOL n/a "Unit is functioning normally, unit is missing the sticker which has the model and serial. Cannot complete service. Provided customer with information on how to assist in tracking the model and serial for manufacturer."
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/26/2021
WASHER MAYTAG MVWB865GW1 Lid broken on hinge side. Will need new lid. ; ordrng 1 W11259006
Near Garden Ridge, TX 78266
Chris S.
Job Details: 02/26/2021
REFRIGERATOR KITCHEN AID KRFF507HPS Customer stated light was out in fridge have the part but wrong trimming around led module. Customer wanted light switched out and order led with silver trimming.; ordrng 1 W11462342 (Fridge led module)
Near San Antonio, TX 78248
Sebastian
Job Details: 02/26/2021
RANGE KITCHENAID KFDC558JSS00 Set up unit so that I can pull the unit out customer refuse to sign disclaimer Form to pull out oven attempted to set up Matt was not able to pull unit up due to its weight over the mat and when you pull forward the whole unit tilts towards you unable to remove the unit on a mat even if I was using the mat would advise that disclosure is signed at this point customer is very concerned about scratching the floor I will not attempt to pull out the unit unless the disclosure form is signed. 7730001221 reported to whirlpool. Customer will have to have the unit removed before we return to address the fan issue
Near San Antonio, TX 78266
Chris S.
Job Details: 02/26/2021
DISHWASHER MAYTAG MDB8979SFZ2 Customer stated that dishwasher just stopped working. I checked breaker and it was good and junction box everything was wired right. Found issue to be faulty control and console board. Parts are out of stock.; ordrng 1 W10897043 (panel-cntl) and 1 W10906431 (cntrl-elec)
Near Cibolo, TX 78108
Chris S.
Job Details: 02/26/2021
MW-HOOD COMBO WHIRLPOOL WMH32519HZ-3 Customer stated that microwave was sparking. Found rack was little greasy and tested unit with out rack and everything working properly. Rack hooks do look a little burnt ordering hook racks. Parts out of stock.; ordrng 2 W10840759 (support)s and 1 W10840794 (Left rear hook) and 1 W10840795 (Right rear hook)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/26/2021
MICROWAVE OVEN KITCHENAID KEMS308SSS05 Issue is no display on oven side of the control panel. Ordering a new display to resolve issue. Will call customer when part comes in. Collected SC fee for this ticket and ticket # 84788. ; ordrng 1 WPW10312206 (Oven display)
Near Boerne, TX 78006
Colton B.
Job Details: 02/26/2021
OVEN ELECTRIC (D JENN-AIR JJW2830DP01 "Issue was an F2E1 error code. Replaced UI, unit tested good."
Near Kerrville, TX 78028
Colton B.
Job Details: 02/26/2021
WASHER AMANA NTW4516FW3 Issue is that unit drips when water is on. Finding issue to be a faulty valve. Ordering new one to resolve issue. Will call customer when parts come in. ; ordrng 1 W11210463 (Valve)
Near Comfort, TX 78013
Colton B.
Job Details: 02/26/2021
DISHWASHER KITCHEN AID KDPE334GPS0 Issue was hat unit is not completing cycle. Replaced control and latch to resolve issue. Unit tested good. Collected P&L.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed new hose. No issues during testing. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW2 Customer stated unit bangs around and walks. Checked errors found f0e5 off balance load. Ran manual spin to check for levelness. Unit was unlevel slightly. Leveled unit to resolve the issue. Calibrated unit and ran auto testing to ensure proper functionality. Educated customer proper loading. No further issues at this point.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/26/2021
DRYER MAYTAG MED5500FW2 "Tested unit. No heat. Found bad element. Will need to replace. Collected payment for service fee parts and labor. No collection next visit. ; ordrng 1 WP3387747 (ELEMENT, HEAT 5400W(M034))"
Near San Antonio, TX 78248
Sebastian
Job Details: 02/26/2021
REFRIGERATOR KITCHEN AID KSC24C8EYB02 7730109246. Tech line wants us to put a die dryer on it to try to finally found that unit compressor was on at the time pulling less than one amp starting at .8 and dropping to .6 and then rolling in between. Expose both evaporators to find that there was no frost pattern whatsoever and both sides are warm instructed customer that under the warranty the only thing covered or certain parts customer did not want to pay the service fee to have the sealed system cut into to apply to die dryer. Closing out call. Collected priority service fee
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS315SNHB03 "Ran diagnostics testing to check unit, all tests checked good and no errors. Calling tech due to reoccurring issues. Spoke with Chris, explained the situation, he stated that issue likely due to the ambient temperature of where unit is located, unit is located in garage. He then stated that this unit isnt really meant to be in the garage. He stated this unit only has one thermistor inside and its in the refrigerator compartment, so the unit has to run about 55 percent of the to cool the freezer section properly. He stated in the colder weather months it extremely likely for the freezer compartment to not freeze since the ambient temperature is too cool for this unit. He referred me to the use and care guide about location requirements of the unit. He also stated whirlpool doesnt offer a garage line Sr 7730112530No further issues at this point"
Near Bulverde, TX 78163
Jim G.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW5620HW0 I was able to reset the unit amd ensure the HMI harness was fully plugged in. Issue resolved. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78228
Tommy B.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 SR7729776144Called tech line and spoke to Chris. He stated the unit is functioning as designed based on the description of the events happening. He stated that the only way to alleviate this issue based on the work that we have already performed is to turn the freezer to the coldest setting to reduce the amount of air transfer between freezer and refrigerator section. No further issues at this time.
Near San Antonio, TX 78249
Sebastian
Job Details: 02/26/2021
DRYER WHIRLPOOL WED4815EW1 "Found that unit is cycling at the appropriate temperature about 160 140, Also found that the handle is broken at the top unable to open up door without a pair pliers ordering handle to resolve issue was unable to replicate any noises that sound off on the unit.; ordrng 1 W10861225 (Handle)"
Near San Antonio, TX 78238
Tommy B.
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW Customer stated that the issue is the unit is wobbling and knocking. Found this to be caused by faulty suspension by performing high speed manual spin test. Ordering parts to resolve issue.; ordrng 1 W11130362 (Suspension)
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/26/2021
RANGE WHIRLPOOL WFE505W0HB Unit is out of warranty. No extended warranty through builders. Customer does not want to continue repairs at this time.
Near Atascosa, TX 78002
Jesus C.
Job Details: 02/26/2021
WASHER MAYTAG MVW7232HW0 Tested unit. Strike is broken. Will need to replace. ; ordrng 1 W11457841 (Strike)
Near Helotes, TX 78023
Justin
Job Details: 02/26/2021
DRYER WHIRLPOOL WED5100HW1 "Replaced damaged terminals and power cord, tested to complete."
Near Bulverde, TX 78163
Jim G.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 I was able to verify a faulty damper motor. Replaced motor. Issue is resolved.
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/26/2021
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS Swapped out user interface to resolve intermittent functioning issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/26/2021
REFRIGERATOR JENNAIR JS48PPDUDB15 "Last trip had a defective compressor out of the box. Installed new compressor to resolve issue. Vacuumed unit, held vacuum. held charge. Upon testing unit began cooling immediately. Advised customer to wait 48 hrs for proper cool down. No further issues at this point. Collected labor rate. If issues persist would need W10841139 compressor and WPW10449006 inverter."
Near San Antonio, TX 78249
Sebastian
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW1 "Found out washer was making noise due to the tubes in the inside and on the back of the unit not being secure resecured wiring in pressure tube unit good to go customer wants to possibly buy lid not sure if they want to yet or not part number isW10860912 if they decide to call in and order, part is not coved would have to pay for part and labor"
Near San Antonio, TX 78231
Sebastian
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4955HW1 Customers concern is that the unit is leaking at the bottom ran quite a bit of water through there tested every mold spray on it with water in there agitated with water in their flip the unit over to look under it between each cycle on test mode ran drain pump could not find any evidence of leaking or any live leaks applied leak sheet under unit instructed customer to use unit and check the leak sheet between each cycle did find however a large amount of softener soap scum in the agitator instructed Customer they need to clean out the soap scum or it can cause suds which can lead to issues. Install and instruct
Near San Antonio, TX 78261
Jim G.
Job Details: 02/26/2021
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Ive replaced the convection fan which was very noisy, the blower which was giving an error code F8E1, and the UI console which was at times not responsive or completely blacked out. Issue resolved ."
Near San Antonio, TX 78249
Sebastian
Job Details: 02/26/2021
RANGE KITCHENAID KSDB900ESS3 7729733059 Found that after unpackaging unique and taking off the plastic protector there did not appear to be any obvious scratches or dance but the customer inspected it and found that in a certain angle of light you can see roll marks on the panel customer refused this panel as well ordering panel for the third time and also reported to whirlpool. Parts team to reach out when panel available again; ordrng 1 W10913685 (Control panel)
Near San Antonio, TX 78230
Sebastian
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW6620HC0 After putting unit in the diagnostics unit is working as it should customer mustve gotten locked out during the power outage instructed customer how to put in a diagnostics in case it happens again and if it does happen again to give us a call so we could do the latch job.
Near Kerrville, TX 78028
Colton B.
Job Details: 02/26/2021
COOKTOP KITCHENAID n/a Issue is no power on cooktop. Finding issue to be a faulty transformer. Ordering new transformer to resolve issue. Collected second appliance fee on ticket number 84531.; ordrng 1 WP8286690 (Transformer)
Near San Antonio, TX 78216
Sebastian
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW2 Found that the transmission is leaking oil must be fresh oil as it is clear multiple areas you could see this order in gear case to resolve issue also ordering CAM assembly wheel and belt. Scheduling for next Wednesday; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam)
Near Salem, VA 24153
Uriah B.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ04 Replaced right door gasket. Shaped as best I could. All checks ok.
Near Vinton, VA 24179
Uriah B.
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB8989SHZ0 replaced both hinges. ran diagnostic cycle. all checked ok. cx to observe. if problem persists. door springs should be replaced.
Near Roanoke, VA 24017
Uriah B.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT104TFDW00 No leak found. Compressor needs to be replaced again as far as I can tell. ; ordrng 1 WPW10507886 (Compressor) and 1 482801 (Tray mounting kit) and 1 WPW10143759 (UV drier)
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Found power to the valve but the valve not opening. Needs valve. ; ordrng 1 WPW10179146 (Valve.)
Near Roanoke, VA 24015
Uriah B.
Job Details: 02/25/2021
M/W OTR WHIRLPOOL WMH31017HW6 Light will not turn off. Needs control. ; ordrng 1 W10892389 (Control)
Near Roanoke, VA 24015
Uriah B.
Job Details: 02/25/2021
WASHER WHIRLPOOL RED4516FW0 Switch broken. Needs switch. ; ordrng 1 WPW10237959 (Switch)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 02/25/2021
WASHER MAYTAG MVWB865GW Lid broken. Needs new lid. ; ordrng 1 W11259006 (Lid)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 02/25/2021
M/W OTR MAYTAG MMV4205DS1 130watts. 6.3 amps. Needs magnetron. Will also replace capacitor and diode. Magnetron under parts warranty. Labor 98.75; ordrng 1 W10818686 (Magnetron) and 1 W11256462 (Diode) and 1 W10561770 (Capacitor)
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 "Inspected unit for shutting off in middle of cycle, found that wire harness and control board is completely crowded, diagnosed to need control board and wire harness ; ordrng 1 W10694685 (UPPER HARNESS) and 1 W11498797 (CONTROL BOARD)"
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW5100HC0 "Inspected unit for lid broken part, found the strike in top of the lid to be broken off, diagnosed to need strike; ordrng 1 W11457841 (STRIKE)"
Near Conway, AR 72032
Jeff N.
Job Details: 02/25/2021
WASHER MAYTAG MHW6630HW0 "Error code for door lock. Tested door lock in diagnostics, not working ordered new. Having to push hmi buttons 2 or 3 timers for response. Ordered new. Did not have receipt.; ordrng 1 W11316250 (latch) and 1 W11325572 (cntrl-elec)"
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Replaced listed parts, tested unit operation checks okay"
Near Quitman, AR 72131
Jeff N.
Job Details: 02/25/2021
DISHWASHER KITCHENAID KDTM404KPS0 Replaced hmi and pcb. No water can not test.
Near Conway, AR 72034
Jeff N.
Job Details: 02/25/2021
WASHER MAYTAG MVW6230RHW1 "No error codes. Ran spin cycle, agitate cycle and drain cycle. All checks good. Customer says noise happen when they first got machine has not done it since. Unit is good at this point."
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/25/2021
LAUNDRY WHIRLPOOL MVWC565FW "Due to out of warranty, rent a center as another company to look at it"
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/25/2021
LAUNDRY WHIRLPOOL MVWC465HW "Inspected unit for noise during draining cycle, ran diagnostic test found no error codes, ran test cycle with out wAter Checked ok, ran drain spin cycle, no noise besides drain pump kicked on, unit runs as designed"
Near Conway, AR 72032
Jeff N.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Installed ordered parts checked good.
Near Hot Springs, AR 71901
Blake D.
Job Details: 02/25/2021
DRYER WHIRLPOOL WED7500GC0 "Inspected unit for door not closing, replace door latch, tested unit operation checks ok"
Near Corpus Christi, TX 78409
John L.
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW4616FW2 "Inspected unit, found issue with suspension on one side of unit to have more travel than other. Will need to replace suspension to resolve this issue. No other issues found, part is already on order. Rescheduling when part is on hand.; schdld next appmnt for 2/26 FRI !"
Near Victoria, TX 77904
Michael
Job Details: 02/25/2021
COMPACTOR JENN-AIR TC607X4 "Called the customer enroute, no answer, left vm, no call back. Arrived at the location and the customer wasn’t aware I was coming out, said she would call back and reschedule"
Near Corpus Christi, TX 78415
Adam
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW7120HW0 F0E7 load while running clean washer cycle. F0E3 overload. F3E3 inlet water temperature fault. Inspection of unit results in several error codes listed above two can be disregarded the third one test it out as in working condition. Customer complaint of unit continuously filling with water but not actually washing. Inspection of drain hose shows installer had stuffed drain hose down drain stem by about 2 1/2 feet which is causing the unit to immediately pump out water. Adjusted drain hose calibrated unit and verification cycle issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWB765FW2 Sr# 7730058973. Inspection of unit shows error code for overload. Customer states does not happen all the time but it seems like it’s happening more and more lately where clothes are left very wet at the end of wash cycle. Calibrated unit ran verification cycle no issues found drain pump sounds very strong unit is also reaching RPM. I did advise customer to watch load size and soap softener and Oxsee clean levels when adding to cycle. Also made small adjustment to drain hose allowing for airgap and down stem. Call tech line to troubleshoot issue tech line had me run through the same tests and advise customer of same usage points SR number above. Issue resolved
Near Corpus Christi, TX 78416
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Inspected unit, customer explained item removed from freezer. After doing so unit started to cool again. Asked customer how many items were removed. Explained that freezer was full and items did block vents in rear. Explained to customer that was most likely cause of issue with unit. Checked temperatures in unit, and they are hitting temperatures as should. Unit working"
Near Corpus Christi, TX 78408
John L.
Job Details: 02/25/2021
WASHER AMANA NFW5800HW "Inspected unit, found two points on unit or leak is occurring. First problem is with dispenser, due to mineral buildup this is causing water to leak from dispenser assembly. Will need to replace to resolve this, part is already on order. Well schedule ones part is on hand. Also leak from Bello, small tear in Bello will need to be replaced as well to resolve issue.; rqstng P&A on 1 W10897390 (bellow)"
Near Corpus Christi, TX 78415
John L.
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW "F8E1 long fill, only error on unit. Tested valves on unit, cold is working. Customer currently has no hot water running to unit. Issue may have occurred due to wrong temperature setting as unit has no hot water."
Near Corpus Christi, TX 78408
John L.
Job Details: 02/25/2021
DRYER AMANA NED5800HW "Inspected unit, found issue at rear of unit for exhaust ventilation. Took care of issue, resolved."
Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWB855DC2 "Won’t do anything per customer. F5E2 error code, cleared error code and tested the lid lock, won’t lock and gave the error code again, ordered the latch and rescheduled the customer ; ordrng 1 W10861642 (latch)"
Near Corpus Christi, TX 78411
Adam
Job Details: 02/25/2021
DRYER WHIRLPOOL WGD6620HC0 Inspection of unit shows Igniter has gone bad. Replace ignitor to resolve issue. Also some noticeable wear and tear on rollers and idler pulley.; ordrng 1 686590 (sub 279311) and 4 W10314171 (drum support roller)s and 1 W10468057 (pulley-idr)
Near Corpus Christi, TX 78414
Adam
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ Customer states unit has stopped producing ice. Inspection of icemaker shows unit is still calling for water and temperatures are well within range but icemaker will no longer harvest. Replace icemaker to resolve issue; schdld next appmnt for 2/26 FRI !
Near Aransas Pass, TX 78336
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspected unit, found issue with start device. Replaced start device, unit ran but did not cool. Installed UV drier, as found unit low on Freon. Charged unit, unit is holding charge and is cooling. Issue has been resolved.; used 1 W11198881 (Start device), and 1 W10143759 (Drier uv) from stock"
Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW1 "Won’t turn on per customer, I went into diagnostics, found error code F8E1, cleared code and tested the inlet valve, good water pressure on both sides, the drain hose was about 3 feet inside the drain line, pulled the hose out and and zip tied it about 6 inches into the drain line, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 02/25/2021
RANGE JENNAIR n/a "The oven isn’t coming on per customer. Unable to locate the model/serial sticker, confirmed model number with customers paperwork. Turned the oven on, the ignitor is glowing but not opening up, the broiler ignitor and top burners are working normal. Ordered the ignitor, please reschedule the customer when the part comes in. Paid in full; ordrng 1 WP73001165 (igniter- 1)"
Near CORP CHRISTI, TX 78415
John L.
Job Details: 02/25/2021
OVEN WHIRLPOOL WOD51EC0HS02 "Ran diagnostics, got an F6E0 error oven interface, no other errors recorded. ACU issue, also unit light keeps switching on and off on its own. Will need to replace ACU and console to resolve issues.; ordrng 1 W11105007 (console) and 1 W11253187 (cntrl-elec) and 1 W11253188 (cntrl-elec)"
Near Kingsville, TX 78363
Adam
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW1 Inspection of unit shows error code for off-balance load detected. Physical inspection of unit shows agitator is free spinning from gear case. Unable to separate agitator from gear case. Will need to replace gear case agitator actuator capacitor and clutch to resolve issue. I’m not scheduled return date pending part authorization and arrival. Job should be centered to count for labor; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10727777 (pump-water) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870913 (gearcase) and 1 W10882734 (agitator)