Service History 268

Near San Antonio, TX 78260
Jim G.
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW5620HW0 After reevaluating the machine did not need tub. Obstruction seems to have cleared itself out. Customer will monitor should it require servicing.
Near San Antonio, TX 78258
L
Job Details: 12/10/2019
DRYER MAYTAG MEDB850YG0 Issue was unit making noise. Didn’t hear noise. I put lubricant on roller Incase. Told costumer if calls back to for technician to bring a new pulley W10136930 belt drive W10136934 pulley assembly. 8547160
Near San Antonio, TX 78254
Justin
Job Details: 12/10/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HB3 "Replaced control board, tested unit to complete. Went over survey with customer and leave behind."
Near San Antonio, TX 78245
Justin
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Found ice maker bin not pushed in all the way, checked dispenser with door open holding switch and unit would dispense correctly. Door has a dent where the door switch engages. Will need to order door replacement. ; ordrng 1 W11104477 (dor-fip)"
Near Helotes, TX 78023
Colton B.
Job Details: 12/10/2019
WASHER AMANA NTW4516FW3 Issue was a leaky washer. Ran a cycle and drained the tub. Issue found to be a clogged house drain line. Water was coming back out of the drain hole. Showed customer a video of water coming back up and recommended a plumber.
Near San Antonio, TX 78254
Justin
Job Details: 12/10/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HB0 Found burn marks coming from diode and capacitor. Will replace both. ; ordrng 1 W10850446 (capactr-mg) and 1 W10886077 (diode)
Near San Antonio, TX 78260
Jim G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Adrian SR# 7726579128 determined issue stemmed from water level fro, ice maker. Adjusted water intake from ice maker. Issue resolved."
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2019
COOKTOP ELECTRIC KITCHENAID KCED606GBL01 "Issue is non operational blower. Replaced blower, still not working. Called techline (SR: 7726582240) who said we got a bad blower out of the box, but also suggested ordering a wiring harness. Ordering new blower and harness to resolve issue. Wire harness is PSP.; ordrng 1 W11083804 (motor-blwr) and 1 W11190478 (harns-wire)"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE515S0ES1 "Issue stated: Error Code, Fault Code or Message - Oven Control What is the Error Code? F9 or F9 E0. Cleared code, unplugged unit. Voltage tested good. Checked for continuity through plug. Plugged unit back in. Ran through diagnostics. Code did not reappear. Tested terminal block and ensured all elements were working. Unit tested good"
Near San Antonio, TX 78254
Richard G.
Job Details: 12/10/2019
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Installed rack and turn ring. Unit is now good to go. Customer has survey leave behind from previous job.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 12/10/2019
DRYER WHIRLPOOL WGD5000DW3 Chcked dryer had good air flow. Preformed voltage checks bad thermal cutoff and fuse . Ordering parts to repair.; ordrng 1 3392519 (thermal fuse) and 1 W10480709 (cutoff-tml)
Near San Antonio, TX 78254
Richard G.
Job Details: 12/10/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer complaint is that the hood light keeps blowing every time they replace it. Ordering lamp housing and bulb.; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
Near San Antonio, TX 78254
Justin
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DC2 "Found control board getting 120 in, but not getting anything to ui. Will order control and UI to have on hand. Console is covered, using CRP to cover the control board on unit. Collected 200.26 for service call and labor. ; ordrng 1 W11112658 (cntrl-elec) and 1 W11120178 (console)"
Near San Antonio, TX 78261
Ivan B.
Job Details: 12/10/2019
FREEZER WHIRLPOOL WRF757SDHZ00 Thoroughly defrosted unit and replaced evap motor. No further issues at this time. Advised customer to wait 24 hours and if any issues to call
Near Cibolo, TX 78108
S. L.
Job Details: 12/10/2019
MW-HOOD COMBO WHIRLPOOL WMH53520CS6 Removed control and replaced tested all operations normal do not need sensor. Advised of survey and paper.
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/10/2019
WASHER WHIRLPOOL WTW8040DW2 Replaced lid lock assembly. Lid lock still not engaging. Did all troubleshooting steps. Had the right amount of voltage and there was no spike in voltage when running the lid lock test indicating the previous ACU I put on is faulty. Ordered replacement. Rescheduled. Customer is upset. Unit has been unusable for a while and I have been out here several times. They are not upset with me just the situation and are asking for a more experienced to resolve the issue. ; ordrng 1 W10625549 (ACU)
Near San Antonio, TX 78254
Douglas H.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Last trip found faulty compressor and solenoid. Replaced both to resolve the issue. Upon vacuuming the unit. Wouldn’t hold pressure. Checked for leaks and found a crack in the condenser line to dryer right at the cavity liner. Calling techline due to location of crack. Spoke to Kurt, he stated unit is unrepairable due to the location of the broken line. Stated to let the store know they will be in touch for product replacement. Sr 7726581314"
Near La Vernia, TX 78121
S. L.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Door not sealing in FC door not sitting flush removed door defrosted resealed gasket much better found bearings on both slides are grinding loud and hard to shut door in FC ordering both slides. Rescheduling Wednesday 12/12 LAST APPOINTMENT ; ordrng 2 W11265130 (DOOR SLIDE.)s
Near Floresville, TX 78114
S. L.
Job Details: 12/10/2019
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 "Found UI touch pad not working rebooted and started working now, no loose connection no errors in diagnostics called tech line spoke to Kathy SR 7726582226 deemed this as communications error and reboot should correct issue, as soon as we hung upturned wifi on got fan error code and UI called back spoke to Andy same SR number he said replace Ui rescheduling ; schdld next appmnt for 12/16 MON !"
Near Stockdale, TX 78160
S. L.
Job Details: 12/10/2019
WASHER MAYTAG MVWB965HW0 "Light inside basket was broken, ordered light assembly. No error codes.; ordrng 1 W10591941 (LIGHT ASSEMBLY)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 12/10/2019
ICEMAKER (STANDA JENN-AIR JIM158XYRS2 Replaced recirculating pump ran diagnostics ice maker operating as designed. Advised customer to continuously clean ice maker due to orange tint on ice. Job complete.
Near , TX 78015
Douglas H.
Job Details: 12/10/2019
WASHER WHIRLPOOL WTW8040DW4 Unit making grinding noise. Finding issue to be faulty gear case. Ordering gear case to resolve the issue. ; ordrng 1 W10811956 (drum assy)
Near San Antonio, TX 78253
Justin
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Unit was out of rinse aid, but customer said they had been filling it. So I know rinse dispenser is working. Running unit through diagnostics now, all test passed. Went over settings with dishwasher, went over survey and leave behind."
Near San Antonio, TX 78245
Justin
Job Details: 12/10/2019
WASHER WHIRLPOOL WTW8000DW5 "Found F8E1, F0E3 stored in system. Replaced valve and tested in diagnostics. Unit is good to go. Went over survey with customer and leave behind. ; used 1 W1122030 (VALVE ) from stock"
Near San Antonio, TX 78245
Justin
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE505W0HZ1 "Timer making no noise, neither is the rest of the unit. No tones can be heard with the tone set to on, will need control to fix issue. ; ordrng 1 W11314391 (cntrl-elec)"
Near San Antonio, TX 78258
L
Job Details: 12/10/2019
WASHER MAYTAG MVWB765FW3 Issue was washer was leaking. Found faulty water valve. Replace water valve. No more leaking. Also found tub to be have rust inside from the water leaking. Costumer wants it replaced. But will go out of town next week till February. She will called when she returns in February to get it replace. No other issues job complete. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78247
Devon F.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KTRC19MKBL03 Customer complaint was unit freezer has ice in it. Tech found evap frozen tested bi metal in defrost mode part pass ordering new heater to solve issue.; ordrng 1 WP2315531 (heater)
Near San Antonio, TX 78217
Devon F.
Job Details: 12/10/2019
WASHER MAYTAG MVWX655DW1 Customer complaint was unit would not advance through cycle replaced control board to resolve issue unit operating as designed.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/10/2019
RANGE WHIRLPOOL WFG505M0BB2 Replaced control. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78260
Jim G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Customer states that the unit continues to do the same thing. The thermostat in the unit currently is the original. Contacted techline spoke to a Rick SR# 7726217246 who confirmed icees the issue is the thermostat. Customer wishes to speak to management before purchase.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/10/2019
DRYER MAYTAG MED6630HC0 Customer complaint is that there is condensation build up on the inside of the display. Also the unit will not turn on at times. I touched the screen (not touch screen) and the display came on by itself. Need to order control. I will also install the moisture sensor kit and lint duct on return visit.; ordrng 1 W11316625 (WIRE HARNESS) and 1 W11316915 (console)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 12/10/2019
REFRIGERATOR AMANA ART318FFDB06 Replaced control and damper. Checked freezer temperature setting is good. Job complete.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer stated top lights are dim . Issue is caused by faulty freezer light. Ordering led light to resolve issue.; ordrng 1 W11205083 (module)
Near San Antonio, TX 78248
L
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Issue door not closing found gasket to be not latching on right. Called tech line sr 7726580848. Told me me replace gasket and instructed costumer how to open door ; ordrng 1 W10917313 (gasket-dor)
Near San Antonio, TX 78253
Richard G.
Job Details: 12/10/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the bottom oven handle was scratched by the builder. Informed customer that the unit was past the 30 day cosmetic warranty. She states that the builder is supposed to be paying for the repair. While in home, the customer called the builder and I spoke with Tony Vela, warranty manager for Highland Homes (2103895025). He states that they are covering the repair. Informed him we will need payment prior to performing repairs. He says to have the office call him to set it up. Once payment is received we need to order handle and schedule repair with customer.; rqstng P&A on 1 W11110499 (hndle-door), states that autho needed"
Near Castle Hills, TX 78213
Tommy B.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 Customer was in home and did not hear a doorbell. Replaced ice maker and the plate and icemaker dispenser assembly to resolve issues. Unit tested good now.
Near San Antonio, TX 78255
Colton B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL GS5SHAXNT00 Called customer to reschedule for Saturday at 8am.; schdld next appmnt for 12/7 SAT 8 am
Near San Antonio, TX 78219
Colton B.
Job Details: 12/10/2019
WASHER WHIRLPOOL NTW4516FW3 "Last tech diagnosed a bad control board, replaced control board, unit tested good. Calibrated unit and talked to customer about survey."
Near San Antonio, TX 78253
Colton B.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Issue was a dented door, replaced door to resolve issue. Customer also asked me to check refrigerator temperature. Got a reading of 39 degrees with my probe in between food. Left survey flyer behind."
Near Boerne, TX 78015
Douglas H.
Job Details: 12/10/2019
RANGE WHIRLPOOL WFG505M0BS3 "Last trip found oven door missing installation. Put installation in, tested properly. Yes to survey and leave.."
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Rescheduled for Monday; schdld next appmnt for 12/9 MON 10-12
Near Boerne, TX 78006
Douglas H.
Job Details: 12/10/2019
FREEZER WHIRLPOOL WSZ57L18DM03 Last trip unit making hollow ice. Replaced ICEMAKER kit. Everything tested properly. Yes to survey and leave behind
Near Boerne, TX 78015
Douglas H.
Job Details: 12/10/2019
COOKTOP GAS KITCHENAID KGCU467VSS02 Last trip found right front igniter faulty. Replaced igniter tested unit working properly. Yes to survey and leave behind
Near San Antonio, TX 78257
Colton B.
Job Details: 12/10/2019
DRYER WHIRLPOOL WED560LHW0 Units are under construction. Construction office appears to be closed on Saturday.; schdld next appmnt for 12/10 TUE !
Near , TX 78015
Douglas H.
Job Details: 12/10/2019
WASHER WHIRLPOOL WTW8040DW4 "Last trip found unit to have faulty gear case. Replaced gearcase tested unit, working properly. Yes to survey and leave behind"
Near San Antonio, TX 78258
Jim G.
Job Details: 12/10/2019
DRYER WHIRLPOOL WED8500DC4 Rescheduled for Monday ; schdld next appmnt for 12/9 MON 8-9
Near San Antonio, TX 78257
Colton B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Units are under construction. Construction office appears to be closed on Saturday.; schdld next appmnt for 12/10 TUE !
Near Boerne, TX 78015
Douglas H.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Last trip found faulty control due to inadequate heating. Replaced control to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near Helotes, TX 78023
Colton B.
Job Details: 12/10/2019
WASHER AMANA NTW4516FW3 Called ahead to customer. Customer canceled appointment.
Near San Antonio, TX 78255
Colton B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL GS5SHAXNT00 "Issue was a no cool refrigerator, no light in refrigerator and ice dispenser problem. Replaced start relay, compressor started right up and is checking good. Cooling issue resolved. Replaced bulb in refrigerator, light still did not come on. Ordering a socket to resolve issue. Held off on installing ice door kit. Next visit I will asses the ice dispensing issue to see if the kit is necessary. Carl REALLY needs a Saturday return visit. Told him I’d reach out to office to see if anyone is working next Saturday. Tried to call home owner but no answer and no voice mailbox set up on return visit. ; ordrng 1 4387478 (socket)"
Near San Antonio, TX 78245
Richard G.
Job Details: 12/10/2019
COOKTOP ELECTRIC WHIRLPOOL WFC130M0AB0 "Customer complaint is that the burners will get too hot on medium temperature setting. Previously has had all 4 burners and infinite switches replaced as well as the control. All voltages and ohms good. Called techline, spoke with Dustin. Unit is working as designed. There is nothing else to replace except the harness, and that doesn’t need to be replaced. SR#7726588471. Customer does not agree there is nothing wrong with unit. Advised him to contact Whirlpool customer service about the issue for next steps."
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/10/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "SG helped me take this one to the finish line. The unit did need a new water hose which Steve provided from his truck stock, which I will need to return to him. We cut the drain hose more, took out the auxiliary pump altogether. Tested unit, worked fine. Set it for max ice. Told client they should have ice within 24 hours and to give us a call if there are any further issues. This job is complete and I had to re-add the parts because they did not carry over from the other visits. Parts have already been installed and do not need to be ordered. I transferred the parts from the order list to the truck stock list. Fully operational. Job complete.; used 1 29000406F (72” POLYFLEX C2521), 1 W10646596 (HARNESS), 1 W10747426 (VALVE), and 1 W10764770 (PUMP) from stock"
Near San Antonio, TX 78258
Jim G.
Job Details: 12/10/2019
DRYER WHIRLPOOL WED8500DC4 Replaced element. Issue resolved.
Near San Antonio, TX 78240
Jim G.
Job Details: 12/10/2019
REFRIGERATOR KITCHEN AID KBFN402ESS00 The existing gasket requires a strong adhesive to adhere to the line. I will try to find the correct liner as per the customer request however I’m the event I cannot find it I will just return to secure the old gasket. ; schdld next appmnt for 12/13 FRI 8-12
Near San Antonio, TX 78231
Jim G.
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DW4 Customer showed me dark clothing with what appears to be soap scum or detergent residue. I contacted techline Chris SR # 7726591704 to explore what could cause this issue as diagnostic and service modes revealed no issues in unit function. He explained that the way the unit is loaded might be at fault as well as the amount of detergent.
Near San Antonio, TX 78258
Jim G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Replaced filter. Issue resolved. We had in total replaced he dual valve and filter head twice. The issue has been resolved however the filter the customer had was clogged. A nice new filter has been installed at the customers expense. Issue is now fully revoked.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced control UI. Issue resolved
Near San Antonio, TX 78244
S. L.
Job Details: 12/10/2019
WASHER MAYTAG MHW5100DW0 "Found overload and and door lock errors, customer complained that water is left in bellow upon completion of cycle. Found excessive lint built up in bellow blocking weep holes and excessive suds during service mode cleared lint then removed working normally but found damage to boot potential leak hazard recommend replacing and cleaning drain pump filter when front is off. rescheduling 12/16/19.; ordrng 1 W10340443 (bellow)"
Near San Antonio, TX 78251
Jesus C.
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE510S0HB1 Installed new panel. No further issues. Tested to complete.
Near San Antonio, TX 78228
Jesus C.
Job Details: 12/10/2019
RANGE WHIRLPOOL WFG520S0FS0 "Installed new control, dsi board and knob. Tested oven. Set temp to 300. Oven averages at 300. Bake is cycling properly. No further issues. Tested to complete."
Near Universal City, TX 78148
Steven G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator found pulsating noise coming from sealed system and center mullion sweating not warm at all called tech line JK advised to stop condenser fan to see if mullion would warm up and it did not. Called back to tech line and SR 7726545437, after replacing drier still pulsating ordering evaporator and back cover ; ordrng 1 2188823 (evaporator) and 1 W10404901 (gasket), used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78232
Steven G.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KSSC48FMS01 "Checked refrigerator unit is cooling normal right now, not looking like a sealed system problem, customer to watch and call at first signs of problem, refrigerator was not cooling at time tech was here could have done a better job of diagnosing problem ; saved tckt"
Near San Antonio, TX 78240
Steven G.
Job Details: 12/10/2019
RANGE MAYTAG MGR8800FZ0 "Checked range found front right burner not lighting correctly, replaced burner head and cap checked operation unit working normal now"
Near San Antonio, TX 78213
Steven G.
Job Details: 12/10/2019
DRYER MAYTAG DG482 "Checked dryer found unit not heating, found broken igniter replaced checked operation unit working normal now"
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 12/10/2019
DRYER WHIRLPOOL WED4815EW1 Replaced thermal cut off and thermal fuse. Dryer is running and operating as designed. Job complete. No errors.
Near San Antonio, TX 78209
Steven G.
Job Details: 12/10/2019
OVEN ELECTRIC (D JENN-AIR JJW2830DS03 Checked oven ordered parts; ordrng 1 W10622170 (sensor) and 1 W11040195 (CONTROL )
Near Universal City, TX 78148
S. L.
Job Details: 12/10/2019
RANGE WHIRLPOOL WGE745C0FS00 Found wire harness to lights came loose reconnected tested lights all working now customer said upper oven is good and just to verify operation of lower with thermocouple i did and all operations normal.
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2019
MICROWAVE OVEN KITCHENAID KOCE500ESS07 "Issue is Microwave taking some time to ramp up the first use of the day. Replaced inverter and control board, unit is heating but still not quite right. Ordering a transformer to resolve.; ordrng 1 W11238401 (transformr)"
Near San Antonio, TX 78211
Jesus C.
Job Details: 12/10/2019
RANGE WHIRLPOOL MER6600FZ1 Tested oven. Unit is heating properly. Top console is damaged. Ordering new console. ; ordrng 1 W10885607 (panl-cntrl)
Near San Antonio, TX 78240
Tommy B.
Job Details: 12/10/2019
WASHER MAYTAG MVWB765FW3 Customer stated that unit will not drain during rapid wash cycle only. Rn diagnostics and found error code F2E1. Drain and water valves both functioning normally. Ordering a UI to resolve issue. ; ordrng 1 W11135391 (console)
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KSSC48QVS02 "Issue was no ice dispensing. Defrosted ice bin and ice chute. Both were completely clogged with ice. Ice bin arm not spinning and handle broken, ordering a new one to resolve. There is a service pointer for the ice door motor that is the cause of the no dispense. Ordering the repair kit for that. Returning Friday with parts. Quoted customer for P&L on return visit. Collected service call.; ordrng 1 WPW10395656 (ice-contnr) and 1 WPW10546285 (motor)"
Near San Antonio, TX 78209
Jim G.
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW5620HW0 Checked diagnosis codes. No errors. Leveled unit. It the tub seems to vibrate too much ordering shocks. ; ordrng 1 W11316766 (SHOCKS )
Near San Antonio, TX 78221
Jesus C.
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DW0 Tested washer. Found bad gearcase and stator. Ordering new parts. ; rqstng P&A on 1 W10447976 (drive asm) and 1 W10579778 (stator)
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced diffuser cold air immediately came through to refrigerator section. Ran diagnostics test no issues. Job complete.
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Check refrigerator found no errors found waterline hose to refrigerator kinked, ran water through dispenser and icemaker no issues.Removed air from waterline good pressure good dispense job complete"
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW92HEFW0 Issue is an F8E3 error code. Finding problem to be a bad dispenser motor. Ordering new dispenser to resolve issue. Customer had paperwork showing that the unit was under warranty. Took pics in SD Quick Pic. ; ordrng 1 W10862190 (dispenser)
Near San Antonio, TX 78230
L
Job Details: 12/10/2019
DISHWASHER KITCHENAID KDFE104HPS0 issue is water is left on dishwasher tub after cycle is done.ran diagnostics no issues. Unit is going to every step element is working fine. Told costumer water drops are from the condensation. called tech line. Sr 7726588822 recommended for them to use jet dry. No other issues. Job complete
Near San Antonio, TX 78251
Richard G.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced pump and motor assembly. Tested to complete. Unit is good to go.
Near Comfort, TX 78013
Sherman
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE550S0HZ0 Upon arrival ran diagnostics on unit. Heated oven all the way up as well as stove top. Found no error codes. Smell seems to be from very little use. Instructed customer how to use self clean and that could help burn any coating off. Yes to survey and leave behind.
Near San Antonio, TX 78254
Justin
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DC4 "Unit showing a F7E5 fault, ran a calibration and tested in diagnostics. Unit is getting stuck between test 17 and 18. Will need to order control and clutch to fix issue. ; ordrng 1 W10754448 (clutch) and 1 W11170706 (cntrl-elec)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/10/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Called Tech-Line and spoke with David. There has been a update to the understanding on the information in regards to the use of WiFi or not. Previous guidance was that the client did not have to use the WiFi and it could just be shut off so the clock would not change. It now has been determined that all functions will work except the clock File Number 7726592242. I explained this to the customer and she decided to hook it up to WiFi. We worked with Chad from the Connect Team at Whirlpool and we got her the App and connected the unit to the homes WiFi. Did some tests and everything works fine. Fully operational. Job complete.
Near Kerrville, TX 78028
Sherman
Job Details: 12/10/2019
WASHER MAYTAG MHWE251YG00 Ran diagnostics on unit upon arrival. Unit is functioning as designed. Found stuck code. Erased code. Instructed customer how to properly use.
Near Bandera, TX 78003
Douglas H.
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW5090JW0 Customer stated unit not filling and walking. Found issue to be shipping bolts still in place. Removed shipping bolts to resolve the issue. Ran diagnostics found no errors. Unit performing as designed. No further issues at this point. Educated customer on proper use of unit. Yes to survey and leave behind.
Near Ingram, TX 78025
Douglas H.
Job Details: 12/10/2019
RANGE KITCHEN AID KFGG500ESS0 Soot issue when baking. Found cause to be bake orifice wasn’t switched over when new valve was installed. Ordering bake orifice to resolve the issue. Didn’t collect Sc due to this issue caused by us. ; ordrng 1 WPW10400494 (orifice)
Near San Antonio, TX 78228
L
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 Call costumer to reschedule for next Monday Missing parts ; ordrng 1 W10877761 (heater) and 1 W10908836 (valve) and 1 W11165806 (housing)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Contacted customer. States the issue has already been taken care of. Unit is good to go.
Near San Antonio, TX 78230
Ivan B.
Job Details: 12/10/2019
COOKTOP GAS JENN-AIR JGD3536BS00 Checked cooktop. Burner operating properly now. Customer states ever since using it a bit during the holidays it hadn’t been making the noise any more. Turned it on and boiled some water. Burner is operating as designed. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/10/2019
WASHER AMANA NTW4516FW2 210 237 1853Gearcase would not fit despite removing all tub components. Returning with additional part to resolve issues.; ordrng 1 W11255272 (gearcase)
Near Elmendorf, TX 78112
S. L.
Job Details: 12/10/2019
DRYER MAYTAG MEDC465HW0 Found shorted heating element removed rear replaced and tested all operations normal advised of survey and paper.; used 1 279838 (ELEMENT) from stock
Near Leon Valley, TX 78238
Christian G.
Job Details: 12/10/2019
WASHER MAYTAG MVWX655DW1 Issue stated by customer: water not filling up all the way. Only hot water would come out. Found F8E1 long fill code. Found cold water valve closed. Opened valve and ran diagnostics test. No error codes. Unit test good. No email to put on file for customer. Left tag.
Near San Antonio, TX 78266
Devon F.
Job Details: 12/10/2019
RANGE AMANA AGR5330BAS3 "Customer complaint was unit would over heat food in oven, it got so hot light bulb broke inside. replaced control board and light and tested heat output with thermometer temp pass, unit is operating as designed."
Near San Antonio, TX 78252
Ezequiel V.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Checked dishwasher found water intrusion console. Ordering new console and control board. Good voltage at both console and board and to dishwasher.; ordrng 1 W10919360 (cntrl-elec) and 1 W10921570 (console)
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 12/10/2019
WASHER MAYTAG MVWC565FW1 Replaced control board ran calibration and diagnostics no issues. No error codes found during testing job complete.
Near San Antonio, TX 78214
Jesus C.
Job Details: 12/10/2019
OVEN ELECTRIC (D KITCHENAID KFGD500ESS04 "Installed new burner base , cap , and head. Replaced orifice holder. Tested center burner. Burner is heating evenly now. Solid flame all the way around burner cap. Called techline. No issues with burner . Sr 7726594509. Job complete."
Near San Antonio, TX 78209
Steven G.
Job Details: 12/10/2019
ICEMAKER (STANDA KITCHENAID KUIS18NNTS1 Checked ice maker found both pumps working found lots of calcium buildup ran cleaner thru unit everything is working normal now
Near San Antonio, TX 78253
Justin
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "After talking with customer, it seems the Light switch got caught on something and pulled the connector off of the wire terminal. The model number is actually WRF757SDEM00 not WRF757SDEM01 need different led board. ; ordrng 1 WPW10306786 (invrtr-box)"
Near Kerrville, TX 78028
Sherman
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW5620HW0 Checked unit upon arrival. Found shipping bolts still in unit. Removed and ran diagnostics. No further issues at this time.
Near San Antonio, TX 78220
Jesus C.
Job Details: 12/10/2019
WASHER AMANA NTW4605EW0 Tested washer. Basket is warped and is not secured to driveshaft. Ordering new basket and drive block. ; ordrng 1 389140 (drive block) and 1 W10584118 (basket)
Near Boerne, TX 78006
Colton B.
Job Details: 12/10/2019
WASHER MAYTAG MVWB765FW3 "Ordered all the parts to do a complete drum/gearcase replacement. Drain filter was missing from bin and I didn’t order the screws necessary to secure motor to gear case. Reordering filter and ordering more screws to resolve issue. Customer was understanding and polite, scheduling for Thursday. I’m taking the old tubs and gearcase with me. Customer is okay with leaving washer slightly disassembled. Placed parts and screws from old washer that are being reused into the washer. ; ordrng 8 W11027980 (screw)s and 1 W11089264 (filter) and 5 WP8533928 (screw)s"
Near Helotes, TX 78023
Tommy B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 PCustomer stated that the issue is that ice routinely leaves from the front of the been creating a mess. There is no functional issue with the unit at this time. Customer is going to speak to retailer and to Whirlpool to see if there is another resolution. No further issues at this time.