Near Boerne, TX 78015
Douglas H.
Job Details: 03/04/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Customer stated unit is dead, stated likely happened during the winter storm. Found cause to be thermal fuse to blown. Quoted 135 p&l, customer wishes to proceed with repair. Ordering fuse assembly to resolve the issue. Collected sc. ; ordrng 1 WPW10545255 (Fuse)"
Near Universal City, TX 78148
Chris S.
Job Details: 03/04/2021
RANGE WHIRLPOOL WFE775H0HZ1 Replaced cooktop tested burners everything working properly.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2021
RANGE WHIRLPOOL WFC150M0EB3 Customer complaint is that the light inside the oven will sometimes take 15 minutes to come on. Verified issue. Will need to replace light module and control.; ordrng 1 W11281687 (Light module) and 1 W11122555 (Control)
Near San Antonio, TX 78228
Sebastian
Job Details: 03/04/2021
WASHER MAYTAG MVW6230HW0 "Replaced motor and belt to solve screech noise however I found that one testing unit the water valve is leaking must order water valve to completely resolve issue.,Water valve shows available at vendor but not at Marcon. Parts seem to reach out when part available; ordrng 1 W11220230 (Valve)"
Near San Antonio, TX 78254
Richard G.
Job Details: 03/04/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Replaced control and blower. Tested to complete. Unit is good to go.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRS571C1HZ01 Issue was no ice dispensing. Finding issue to be an air leak in the ice chute. Found frost under plate. Ordering new chute to resolve issue. Will call customer when part comes in. ; ordrng 1 WPW10293211 (Ice chute)
Near San Antonio, TX 78251
Tommy B.
Job Details: 03/04/2021
RANGE WHIRLPOOL WFG505M0BS3 Last visit found faulty igniter. This visit swapped out with new parts to resolve issue and unit is testing good with no further issues at this time.
Near San Antonio, TX 78253
Richard G.
Job Details: 03/04/2021
REFRIGERATOR JENN-AIR JFC2290REP00 "Replaced freezer door, seal, and brackets. Door is now sitting level and sealing. Tested to complete. Unit is good to go."
Near , TX 78015
Douglas H.
Job Details: 03/04/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer stated console doesnt turn lights on when button pressed, cook timer not functioning properly, and console becomes unresponsive sometimes. Ordering console to resolve the issue. Part on b/o; ordrng 1 W11297709 (Console)"
Near Boerne, TX 78015
Douglas H.
Job Details: 03/04/2021
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS05 "Customer stated another company stated issue was control. Upon arrival unit was taken apart and all connections on control were taken off. When sorting through wires found thermal fuse assembly to be missing. Based on description of initial problem, fuse was the culprit. Quoted 243.43 for all costs (military discount on sc given) customer elected to pay all costs up front. Ordering fuse assembly to resolve the issue. ; ordrng 1 WPW10545291 (Fuse)"
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/04/2021
WASHER MAYTAG MVWX655DW1 Customer stated that the issue is the unit is not completing cycles. Diagnostics revealed long fill error. Manual test revealed that the cold water valve is not engaging. Housing already ordered in prescreen.; saved tckt
Near San Antonio, TX 78254
Justin
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Unit is showing signs of a bad compressor and leak, confirmed with DH. Will need evaporator and compressor. ; ordrng 1 W11370574 (Compresssor) and 1 W11368877 (Evaporator)"
Near San Antonio, TX 78213
Chris S.
Job Details: 03/04/2021
WASHER AMANA NTW4516FW2 Customer stated that washer wasnt working right. Tried to test washer but apartment people shut water off and I couldnt check for error codes. So gonna also order control board.; ordrng 1 W11124710 (cntrl-elec)
Near Boerne, TX 78015
Douglas H.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Unit not making ice. Tested unit to find ice maker motor ceased up. Quoted 419.43 for all costs. Customer elected to pay all costs up front. Advised part on b/o and will call once part arrives to schedule install appointment.
Near San Antonio, TX 78242
Jesus C.
Job Details: 03/04/2021
WASHER AMANA NFW5800HW0 Shaking during spin and noise during drain. Found rear dampener damaged. Found noise issue coming from drain pump. Will need to replace dampeners and pump. ; ordrng 1 W11316766 (Shock) and 1 W11458345 (Pump)
Near San Antonio, TX 78255
Colton B.
Job Details: 03/04/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Found water under pantry UI. Ordering new pantry door and UI to resolve issue. Will call customer when parts come in. Parts need authorization. ; ordrng 1 WPW10677118 (Pantry UI) and 1 W10815669 (Door), states that autho needed"
Near San Antonio, TX 78253
Richard G.
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint is that the unit is not washing. Verified issue. Entered diagnostics and found error codes F4E3 wash motor not running, F7E1 no heat. Will need pump and motor. W11025157; saved tckt"
Near San Antonio, TX 78249
Justin
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Spoke with DH and confirms with me that it is a sealed system leak, customer is going to think about repair. Quoted for sealed system and evaporator, will need drier. Unit dropped amps from 1.60 to .95 ; ordrng 1 WPW10313899 (Evap) and 1 WPW10143759 (Drier)"
Near San Antonio, TX 78266
Chris S.
Job Details: 03/03/2021
REFRIGERATOR JENN-AIR JBZFL24IGX00 Replaced icemaker and control board. Everything working as designed.
Near San Antonio, TX 78212
Chris S.
Job Details: 03/03/2021
WASHER MAYTAG MHW8200FC0 Replaced hose tested unit everything working properly.
Near San Antonio, TX 78209
Chris S.
Job Details: 03/03/2021
DRYER WHIRLPOOL WED7300XW0 Customer stated that dryer was smoking. Found that control board and UI was melting. Collected PSC and gavel estimate for P&L 980.66. Customer doesnt want to go thru with repair.; rqstng P&A on 1 WPW10298648 (console) and 1 WPW10294316 (cntrl-elec) and 1 W10319798 (harns-wire)
Near San Antonio, TX 78234
Chris S.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW8000DW5 Replaced gearcase tested unit got no leaks and everything working properly.
Near San Antonio, TX 78209
Chris S.
Job Details: 03/03/2021
WASHER MAYTAG MVWX655DW1 Upon arrival customer did not need service.
Near San Antonio, TX 78247
Chris S.
Job Details: 03/03/2021
WASHER AMANA NTW4516FW3 Customer stated that washer not working. Tried to put washer in diagnostic mode nothing happened. Checked voltage at outlet and getting weird readings. Ordering control board and told resident to get maintenance to check outlet and breaker make sure everything is good there.; ordrng 1 W11170317 (cntrl-elec)
Near San Antonio, TX 78259
Chris S.
Job Details: 03/03/2021
OVEN ELECTRIC (D KITCHEN AID KODE500ESS05 Customer stated that oven wasnt flushed with the wall. Fixed issue everything working properly.
Near San Antonio, TX 78258
Chris S.
Job Details: 03/03/2021
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Replaced console board tested unit everything working properly. Got no error codes.
Near San Antonio, TX 78260
Chris S.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer stated that water was dripping from ice bin. Found issue to be clogged water funnel to icemaker and instead of it filling icemaker it would pour over into ice bin. Unclogged funnel tested unit everything working properly.
Near Bulverde, TX 78163
Chris S.
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDT970SAHZ Replaced heating element tested unit everything working properly.
Near Helotes, TX 78023
Justin
Job Details: 03/03/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Replaced heater and control board, tested unit to complete."
Near Helotes, TX 78023
Justin
Job Details: 03/03/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HZ4 "Found unit to have a bad control, light burnt up. Customer replaced and the unit would not turn off. Will need all parts ordered. ; schdld next appmnt for 3/5 FRI AM"
Near San Antonio, TX 78251
Justin
Job Details: 03/03/2021
WASHER MAYTAG MVWB865GW0 "Spoke to customer and he wants to wait until lid comes in, will charge all when I go to see unit. Quoted 467.37; ordrng 1 W11259006 (Lid)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/03/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Customer stated that the issue was the unit stopped functioning all of a sudden. Found issue to be caused by faulty control. Ordering parts to resolve issue.; ordrng 1 W10892389 (Control)
Near Comfort, TX 78013
Colton B.
Job Details: 03/03/2021
WASHER MAYTAG MVWC565FW2 "Issue is that washer will not complete cycle. Finding issue to be that the cold valve is clogged with debris. Cleaned out cold valve, unit now testing good. Customer is on well water. Informed customer that with well water they will have to clean out the cold valve filter occasionally for unit to work properly."
Near Boerne, TX 78015
Colton B.
Job Details: 03/03/2021
RANGE SAMSUNG NX58R9311SS/AA "Issue is that display is frozen and dead. Ordering a new display to resolve issue. Collected SC, quoted customer on the return visit. Will call customer when parts come in.; ordrng 1 DE96-01050A (Display)"
Near Center Point, TX 78010
Colton B.
Job Details: 03/03/2021
REFRIGERATOR MAYTAG MFF2055YEB00 "Issue was a noise. Could not recreate noise. Collected SC fee, customer is going to try to record noise and call us back out."
Near Comfort, TX 78013
Colton B.
Job Details: 03/03/2021
WASHER SAMSUNG WF50K7500AV/A2 Issue is an unresponsive washer. Console is blank and does not respond to inputs. Finding issue to be a faulty console. P&A request on a console and control. Control is being ordered just in case. ; rqstng P&A on 1 DC97-18088R (Console) and 1 DC92-01803L (Control)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/03/2021
REFRIGERATOR KENMORE 795.74023.412 Unit not making ice or dispensing water. Found inlet valve not sending water through and found reservoir valve to be faulty as well. Quoted 340.58 p&l 458.57 total. Collected sc. customer wishes to proceed with repair. Ordering inlet valve and reservoir assembly to resolve the issue. ; ordrng 1 AJU74532703 (Reservoir assembly) and 1 AJU72992603 (Valve)
Near , TX 78109
S. L.
Job Details: 03/03/2021
RANGE WHIRLPOOL WFE320M0ES2 Found failed hinges. Removed door to prevent further damage to door and put in secured location locked control panel for safety. Rescheduling Friday 1st call.; ordrng 1 WPW10299227 (Hinge) and 1 WPW10299226 (Hinge)
Near Kerrville, TX 78028
Colton B.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue is that ice is freezing in the gears of the ice bin. Replaced ice chute and ice maker to resolve issue.
Near San Antonio, TX 78212
Sebastian
Job Details: 03/03/2021
RANGE KITCHEN AID KSDG950ESS1 Found that controls completely unresponsive spark igniter seem to work fine good power at the wall order in control and LCD both parts are on back order parts team to reach out when available parts should be covered under five year warranty. Will collect labor on return parts team to reach out when available. Collected priority service fee in cash 182.94; ordrng 1 W11105615 (Control) and 1 W11100513 (Control)
Near San Antonio, TX 78251
Tommy B.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Wrong part supplied. Ordering correct part to resolve issue.; ordrng 1 W11177624 (Damper assembly)
Near San Antonio, TX 78227
Justin
Job Details: 03/03/2021
WASHER MAYTAG MHW7100DW0 "Replaced bad control board, tested to complete."
Near San Antonio, TX 78216
Jim G.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Bolted plate down. Reset unit. Issue resolved. ; O-emld tckt
Near San Antonio, TX 78258
Jim G.
Job Details: 03/03/2021
WASHER WHIRLPOOL WFW5620HW0 Ive replaced the faulty door latch. Issue is now resolved.
Near San Antonio, TX 78242
Jesus C.
Job Details: 03/03/2021
RANGE AMANA AER6603SFS2 Unit out of warranty. No proof of purchase or installation. Customer will not continue repairs at this time.
Near San Antonio, TX 78209
Sebastian
Job Details: 03/03/2021
ICEMAKER (STANDA KITCHENAID KUIX535HPA00 Replace the drain hose as it was the incorrect causing it to leak Ferguson has done the install replace the hose because it was the wrong part number but the braided hose that feeds the actual water valve also has a small drip to it attempted to tighten and use thread tape. Braided hose is dripping from the feral part of the hose must replace braided hose that is not a part number I can order and is ultimately the installers responsibility instructed customer to let Ferguson know.
Near Schertz, TX 78154
S. L.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW4955HW1 Removed top replaced failed inlet valve reconnect hoses and assembled unit ran test no leaks calibrated unit all operations normal.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Verified a damaged water tube (at top right of unit). It is leaking and when the ice maker calls for water sprays the walls. ; ordrng 1 W11415785 (Water Tube)
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 03/03/2021
WASHER MAYTAG MVWC465HW2 Checked washer found cold water valve leaking when washer is off error code f8e3 present as well as F8E1 also found error code f1e1 bad control ordering valve and control board to resolve issue.; ordrng 1 W11211484 (cntrl-elec) and 1 W11025984 (valve)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/03/2021
WASHER WHIRLPOOL WFW560CHW0 Installed ui and control board per service pointer no issues after replacement. Washer is working as designed. Job complete.
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/03/2021
WASHER AMANA NTW4516FW3 Tested unit. Not agitating properly. Will not spin. Found wiring to capacitor is damaged. Repaired wiring. Tested unit. Good agitate and spin. No further issues. Job complete.
Near San Antonio, TX 78242
Jesus C.
Job Details: 03/03/2021
MW-HOOD COMBO AMANA AMV2307PFS3 Unit out of warranty. No proof of purchase or installation. Customer will not continue repairs at this time.
Near Terrell Hills, TX 78209
Sebastian
Job Details: 03/03/2021
DRYER LG DLEX3875V Found that the vent wasnt connected room was as hot as a sauna. Took off the vent entirely pulled out as much length as I could instructed customer that they may need to have an HVAC company Come out and clean the ductwork as you could tell from the outside that it is dirty everything on unit working as it should
Near San Antonio, TX 78227
Justin
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Missing one of the thermistors will need to reschedule for tomorrow. Spoke with DS and she said we have some. ; schdld next appmnt for 3/3 WED !
Near San Antonio, TX 78253
Justin
Job Details: 03/03/2021
RANGE WHIRLPOOL WGG745S0FS02 "Replaced ignitor harness, will need more knobs for unit, and some glue to help secure them on. Will need middle burner head, not burning correctly. ; ordrng 3 W11188712 (Bezel knobs)s and 1 W11449099 (Oven grill) and 1 WPW10171140 (Burner) and 1 WPW10333445 (Burner base)"
Near San Antonio, TX 78253
Justin
Job Details: 03/03/2021
WASHER MAYTAG MHW5630HC Need to reschedule until unit is available. still completely taped up and blocked up. also waiting for a control board.; schdld next appmnt for 3/8 MON !
Near San Antonio, TX 78249
Sebastian
Job Details: 03/03/2021
DISHWASHER KITCHENAID KDTM404KPS0 #1784 Replace the dispenser assembly tested unit good to go
Near San Antonio, TX 78249
Sebastian
Job Details: 03/03/2021
DRYER WHIRLPOOL WED4815EW1 Door handle came in broken one of the tabs was folded over and snapped off in the bag noticed it right before I was about to change it out and re-ordering part is scheduling for Thursday; ordrng 1 W10861225 (Handle)
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/03/2021
WASHER MAYTAG MVWC465HW2 Customer states unit was repaired by another company. Job complete.
Near San Antonio, TX 78252
Tommy B.
Job Details: 03/03/2021
DRYER MAYTAG MED5630HW Customer stated the issue is a loud rattle. Verified with a video recording. Unit needs a new blower wheel. Ordering parts to resolve issue. ; ordrng 1 WP697772 (Blower wheel)
Near Cibolo, TX 78108
S. L.
Job Details: 03/03/2021
RANGE WHIRLPOOL WEE745H0FS2 "3/2/21 10:02: SL there 3/2 TUE, 9:29 to 9:57"
Near San Antonio, TX 78253
Richard G.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Customer complaint is that the icemaker has stopped working. Says is stopped working around the time the power outages were happening. Was unable to test icemaker in diagnostics. Found control board to be faulty. Will need to replace control board. Marcone shows one in stock at warehouse. Putting on schedule for Friday. May possibly still need icemaker. Quoted customer labor, control board, icemaker. Collected service call fee.; ordrng 1 W11214887 (User interface)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/03/2021
COOKTOP GAS WHIRLPOOL WCG55US6HS Verified low flame setting was not set properly. Adjusted flame. Also used wire tie to secure harnesses. ; used 1 WP8567668 (Wire Tie) from stock
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/03/2021
WASHER MAYTAG MVWX655DW1 Checked washer found washer leaking water into washer ordering both valves and housing to resolve issue. ; rqstng P&A on 1 W10678676 (housing) and 1 W10240949 (inlet valve) and 1 W10240948 (valve)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/03/2021
COOKTOP ELECTRIC KITCHENAID n/a Verified a voltage issue at the receptacle. I used a wire to secure the harness as a precaution given how loose it was. ; used 1 WP8567668 (Wire Tie) from stock
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/03/2021
ICEMAKER (STANDA KITCHENAID KUIX305ESS0 Replaced part. However the recirculating pump has also failed although not electronically. ; ordrng 1 W11325175 (Recirculation Pump)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/03/2021
OVEN ELECTRIC (S JENNAIR W132W Customer stated bake element caught on fire. Verified broken element. Quoted 201.46 for p&l. Customer wants to proceed with repair. Ordering bake element to resolve the issue. Part out of stock. ; ordrng 1 WP74004039 (Bake element)
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL KBFN502ESS02 Unit periodically flashes over temp alarm. Unit temps are fairly close to specs. Issue lies in ui and main control not regulating properly. Ordering both main control and ui to resolve the issue. Main control is PSP item. ; ordrng 1 W11411871 (Ui) and 1 WPW10739408 (Electronic control)
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/03/2021
DRYER WHIRLPOOL WED7000DW1 "Customer stated unit started having longer dry times and then stopped heating. Found cause to be venting issue on home side caused unit to stop heating as it blew the high limit thermostat, replaced high limit thermostat to resolve heating issue. Unit performing as designed now. No further issues at this point. Advised customer to have venting cleared out as thats what caused this issue."
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/03/2021
ICEMAKER (STANDA SCOTSMAN CU1526MA-1A Customer stated emptied ice and then unit didnt make ice and gave Code B stating bin was full. Then unit started making ice. Checked for errors none found. Either something got stuck between the curtain and Evap or faulty curtain switch. Part cost 37.50. At this point customer doesnt want to put any more money into this unit especially since unit is working properly at the moment. Advised would write up as estimate. ESTIMATE ONLY!; rqstng P&A on 1 11-0563-04 (Curtain switch)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/03/2021
WASHER MAYTAG MVWC565FW1 "Checked washer found washer was not reinstalled correctly,adjusted and corrected washer tested unit no issues, washer is working as designed no error codes job complete. Collected service call"
Near San Antonio, TX 78221
Jesus C.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Installed new door. Tested unit. Good harvest. Ice maker fills. No further issues. Tested to complete.
Near San Antonio, TX 78252
Richard G.
Job Details: 03/03/2021
DRYER WHIRLPOOL WED4850HW0 Replaced heating element. Tested unit. It is now heating as designed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78238
Douglas H.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Per techline replaced the start device and capacitor, unit blowing cool air prior to departure. No further issues at this point. Advised 48 hr cool down period."
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/03/2021
WASHER MAYTAG MVWC416FW0 Customer stated agitator broke. Found issue to be missing agitator screw. Customer wants to install screw himself to save money. Collected sc and parts cost. Just need to bring part and drop off. ; ordrng 1 W10772621 (Screw)
Near San Antonio, TX 78229
Douglas H.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW8040DW4 Last trip found faulty inlet valve. Replaced inlet valve to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78261
Jim G.
Job Details: 03/03/2021
DRYER LG DLEX3370V Replaced heater assembly. Issue resolved. Collected payment.
Near Schertz, TX 78108
S. L.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Found water from home supply to filter head. Removed filter head water not passing through and noisy inlet valve ordered both.; ordrng 1 W11346622 (Filter head) and 1 W11043013 (Valve)
Near Bulverde, TX 78163
Sebastian
Job Details: 03/03/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Unit was overheating replaced all parts except the blower as I found a service manual jammed in the blower blower is working as it should unit is now heating as it should unit good to go
Near Spring Branch, TX 78070
Sebastian
Job Details: 03/03/2021
RANGE MAYTAG MER6600FZ2 Found broil element wire disconnected reconnected and use zip tied to secure wiring unit good to go; used 1 8567668 (Tie) from stock
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/03/2021
WASHER SAMSUNG WV60M9900AWA5 "Installed deter case no issues after installing, customer stated they had the same issue as before leaking from the bottom left, returning Thursday for leak check. Collected parts fee."
Near San Antonio, TX 78251
Richard G.
Job Details: 03/03/2021
WASHER MAYTAG MVWC565FW2 "Customer complaint is that the unit is still shaking excessively. Entered diagnostics and found error codes F7E6 motor fault, F0E5 off balance load detected. Recalibrated unit. Ran unit through automatic test. During spin, basket began banging against the sides of the unit and lifting off the ground. Looks like the tub and basket are damaged, will need to replace drum, basket, and suspension again.; ordrng 1 W11219115 (Outer tub) and 1 W11130362 (Suspension) and 1 W10752719 (Basket)"
Near San Antonio, TX 78256
Douglas H.
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF540PADM3 "Tenant stated unit not heating, not drying properly. Found no rinse aid being used. Ran diagnostics testing to check unit. Unit is functioning properly. Advised about proper steps to take to ensure Proper functionality. No further issues at this point."
Near San Antonio, TX 78228
Tommy B.
Job Details: 03/03/2021
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Blower wheel damaged out of box. Re-ordering.; ordrng 1 Wp696426 (Blower wheel)
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Customer stated that items are freezing in the refrigerator section. The items that are freezing are located on the bottom shelf and also in the deli drawer. Found issue to be faulty refrigerator thermistor. Ordering parts to resolve issue.; ordrng 1 W10316760 (Thermistor)
Near San Antonio, TX 78249
Tommy B.
Job Details: 03/03/2021
OVEN ELECTRIC (D WHIRLPOOL KOSE500ESS05 Swapped out temperature sensor to resolve oven temperature concerns. Unit tested good with no further issues at this time.
Near Kerrville, TX 78028
Colton B.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW5100HC0 Issue is F8E1 error code. Ordering new valve to resolve issue. ; ordrng 1 W11165546 (Valve)
Near Kerrville, TX 78028
Colton B.
Job Details: 03/03/2021
WASHER MAYTAG MVWX655DW0 Customer decided to not go through with repair.
Near Kerrville, TX 78028
Colton B.
Job Details: 03/03/2021
DRYER WHIRLPOOL WED4815EW1 Issue was a burning smell for dryer. Found a melted terminal block. Wiring inside unit and on power cord were damaged. Ordering a new wiring harness and power cord to resolve issue. Called partner team and got an autho number for the power cord. Left that in a sticky note. Will call customer when parts come in. ; ordrng 1 W10704067 (Wire harness) and 1 PT600L (Dryer cord)
Near San Antonio, TX 78261
Jim G.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW5105HW0 Replaced suspension. Issue resolved. Unit tested properly.
Near Natalia, TX 78059
Jesus C.
Job Details: 03/03/2021
RANGE WHIRLPOOL WEE510S0FS2 Inner door glass is damaged. ; ordrng 1 WP8053948 (Inner glass)
Near Cibolo, TX 78108
S. L.
Job Details: 03/03/2021
RANGE WHIRLPOOL WFG320M0BS3 Found slight gas smell checked unit with soapy bubbles found leak at supply hose and adapter both near regulator checked to see if they were loose or cross threaded they are not and plumbers putty was used customer will need to contact builder or plumber to correct this since it is not part of unit and is not covered under manufacturer warranty. Referred customer back tAustin sr number 7730146935 updated him and was transferred over to safety. Spoke to Sierra updated her on issue. Same SR number unit operating as designed job complete
Near Schertz, TX 78108
S. L.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Found FC evaporator frosted over ran test found defrost functions good amp draw .89 amps checked evaporator thermistor found 5.5k in ice called techline spoke to Robert sr 7729962029 he said replace thermistor rescheduling Monday; ordrng 1 WPW10384183 (Thermistor)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/03/2021
DISHWASHER KITCHENAID KDTM704ESS2 Replaced soap dispenser due to door not springing open leaving soap in dispenser after replacement no issues with dishwasher checks good. Job complete. Collected remaining balance.
Near Bulverde, TX 78163
Sebastian
Job Details: 03/03/2021
WASHER MAYTAG MHW6630HC0 Unit needs the consul suspension assembly and lid latch . Customers complaint is that they do not make it all the way through low they have to put it on drain and spin put unit into test mode found that all functions are working however I did get an error code for sudsing and one for the lock assembly found that start button is unresponsive about 50% of the time ordering consul to resolve that issue in shock absorbers to resolve the off-balance issue. Parts team to reach out when all parts are available; rqstng P&A on 1 W11325573 (Console) and 1 W11316250 (Latch) and 1 W11117022 (Shock absorber)
Near San Antonio, TX 78247
Jim G.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Ed SR# 7730153152 verified a possible issue the control and or the UI however after this repair the consumer is upset no looking to replace the unit. Given the the number of attempts to repair it is understandable as severA attempts were made before we intervened.
Near San Antonio, TX 78247
Jim G.
Job Details: 03/03/2021
WASHER LG WT1501CW Unfortunately the wash plate is slipping and will need to be chipped out. ; ordrng 1 AGZ72909711 (Washplate (LG))
Near San Antonio, TX 78238
Richard G.
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced pump and motor assembly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Justin
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Found motor working as designed, unit is running as designed. Heating element is working, will refer to use and care guide."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/03/2021
WASHER MAYTAG MVWC565FW2 Checked washer found water leaking from the back broken cold water inlet valve ordering valve to resolve issue.; ordrng 1 W10869800 (valve)