Near Corpus Christi, TX 78411
Michael
Job Details: 03/05/2021
REFRIGERATOR JENN-AIR JS48SSDUDE01 "Installed the module in the FC, lights came back, but not in the RC, one of the modules is out, ordered part and rescheduled the customer ; ordrng 1 W11462342 (MODULE )"
Near Robstown, TX 78380
John L.
Job Details: 03/05/2021
WASHER MAYTAG MHW6630HW "Inspected unit, unit has a door lock error. Unit is stacked and in a tight space. Was able to force open door, to get to components. Replace door lock, attempted to test unit. Unit started up without issue, but as soon as door locked unit made loud buzzing sound. And the scent of electrical burning can be smelled. either control board filter drain pump may be causing the sudden issue. Will need to replace all these components to resolve issue. A helper will be required for this repair as unit is stacked and in a tight spot.; ordrng 1 W10804741 (latch) and 1 W11329039 (cntrl-elec) and 1 W11219530 (filter) and 1 W11319789 (Drain pump) and 1 W10921697 (Strike)"
Near Corpus Christi, TX 78414
John L.
Job Details: 03/05/2021
WASHER MAYTAG MVWC565FW2 "Inspected unit ran diagnostics, pulled one code F7E6 motor. Ran test on motor, tested agitation. Motor sounds like its agitating but sound was off, looked underneath unit as unit was agitating found motor attempting to agitate. Tested spin, spin cycle starts but motor starts off extremely slow after a few moments the motor is capable of spinning at speed. Issues with motor will need to replace motor and run capacitor to resolve this.; ordrng 1 W10677717 (motor-drve) and 1 W10866238 (capacitor) and 1 W11320238 (Control)"
Near Corpus Christi, TX 78418
John L.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Inspected unit, found issue to be water dispensing sled to icemaker. Sled is warped and was not in the correct position. Play slid in proper position as best could. Will need to replace led to resolve this issue.; ordrng 1 W11444726 (Water chute)"
Near Corpus Christi, TX 78405
Michael
Job Details: 03/05/2021
WASHER MAYTAG MVWC565FW2 "The appliance is outside and full of water. The appliance was stuck on drain, canceled it and tried draining it manually, the pump is barely coming on now, pulled the drain hose off to drain it, removed the drain pump, no obstruction, bad pump, ordered part, please reschedule the customer when the part comes in, the lid lock is working normal ; ordrng 1 W11399437 (DRAIN PUMP)"
Near Kingsville, TX 78363
Adam
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5005KW0 Inspection of unit shows no error codes. Customer states once power was back on unit will just run drain pump continuously. Calibrated unit ran verification cycle issues resolved
Near Kingsville, TX 78363
Adam
Job Details: 03/05/2021
DRYER MAYTAG MEDC465HW0 Installed thermistor tested unit issue resolved
Near Rockport, TX 78382
Michael
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDT705PAKZ0 "Not heating per customer. No error codes, looked underneath the cabinet, made a higher loop, the rinse aide reservoir was empty, filled it for customer, ran diagnostics, completed with no issues or error codes, the appliance is heating and working normal"
Near Ingleside, TX 78362
Michael
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5000DW2 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is getting up to speed and working normal"
Near Falfurrias, TX 78355
Adam
Job Details: 03/05/2021
WASHER MAYTAG MVWX655DW1 Customer complaint of smelling grease/oil. I did smell oil when inspecting the inside tub but found no residue or marks looking under the unit everything is bone dry the way it should be again no oil no marks. No error codes found on the unit calibrated and ran through verification cycle all functions work as designed. Customer states she saw Oil/Greece on impeller and ruined a load of laundry because of oil/Greece on clothing. Customer unfortunately had clean this up and was no evidence of any fault with the unit. I did inform customer to document if this incident happened again so we could have some kind of evidence of malfunction. Issue resolved
Near Portland, TX 78374
Michael
Job Details: 03/05/2021
WASHER MAYTAG MVWB865GC0 "The customer couldn’t find the appliance, found out it’s no longer in the store"
Near Corpus Christi, TX 78411
Michael
Job Details: 03/05/2021
WASHER AMANA NTW4516FW3 "The customer thought the basket moved too much, elderly person. The suspension is good, advised the customer they are designed to move like that. No error codes, calibrated and a diagnostics test, also ran the spin cycle on manual test, the appliance is spinning and working normal"
Near Corpus Christi, TX 78404
Michael
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW7500GW0 "Installed the new lid for the customer, lid is opening and closing properly"
Near Premont, TX 78375
Adam
Job Details: 03/05/2021
DRYER ROPER RED4516FW0 361-207-5622. Daughters phone number customer complaint of unit not heating but will tumble. Arrived at home plugged in units dryer came to temperature and stay consistent. Voltage readings come back good air flow excellent. It is important to note that lights on the side of the house dim Suggesting that unit is not on a dedicated circuit or breaker. Issue resolved.
Near Corpus Christi, TX 78415
John L.
Job Details: 03/05/2021
WASHER MAYTAG MVWC465HW2 "Inspected unit and ran diagnostics, no codes on unit. Ran unit on a normal cycle to check how unit performs, unit was not having any issues. When unit entered wash cycle check tub, found water to be producing a lot of suds. Question customer about how much soap was being put into unit during a wash, customer replied to cups worth. Explain to customer that is too much as the Turgeon being used is concentrated and only requires a fraction of the cup to wash."
Near Corpus Christi, TX 78408
Michael
Job Details: 03/05/2021
REFRIGERATOR MAYTAG MFT2776DEM00 "No answer when I called the customer, left vm, no return call, arrived at the location, the customer thought she had canceled, it’s in the notes, Can’t have it serviced at this time."
Near Corpus Christi, TX 78407
Michael
Job Details: 03/05/2021
WASHER MAYTAG MVWB835DC3 "Installed console, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Alice, TX 78332
Adam
Job Details: 03/05/2021
WASHER MAYTAG MVWB835DW0 Customer complaint of receiving error code F5. Unit is out of warranty and customer was charged for diagnostic only. Ran diagnostic on unit and found error code for Lid lock failure as well as over sides. Calibrated unit and ran verification cycle all functions work as designed. After verification cycle went back and manually tested lid lock to try to get component to fail lid lock worked and responded 100% of the time no issues found. I did also go over correct soap distribution as well as instructed customer on over suds solution. Issue resolved.
Near Schertz, TX 78154
Chris S.
Job Details: 03/04/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced evaporator fan motor. Tested unit everything working properly got good frost pattern. Collected P&L 218.43
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/04/2021
RANGE WHIRLPOOL WFE550S0HV1 Uninstalled door. Replaced all needed parts and completed the rebuild. Installed door. It is now closing as designed.
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/04/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Uninstalled oven. Removed panels. Replaced open TOD with new one. Reassembled and re-installed unit. Tested. It is now fully functional.; used 1 W10545291 (Thermal fuse) from stock
Near Garden Ridge, TX 78266
Chris S.
Job Details: 03/04/2021
REFRIGERATOR KITCHEN AID KRFF507HPS Replaced light with right trimming. Everything working as designed.
Near San Antonio, TX 78223
S. L.
Job Details: 03/04/2021
RANGE WHIRLPOOL WFE535S0JZ0 Removed control replaced control powered unit on preheated 350 all operations normal.
Near La Vernia, TX 78121
S. L.
Job Details: 03/04/2021
WASHER SAMSUNG WF42H5200AF/A2 11 Removed top and front replaced door boot reassembled unit ran test no leaks all operations normal.
Near San Antonio, TX 78230
Douglas H.
Job Details: 03/04/2021
REFRIGERATOR KITCHEN AID KSSC48FTS17 "Installed compressor last trip, unit cooled for a day kind of. Pressures reading high 110 low side in a vacuum around -25, found to be restricted on high side. Used nitrogen to blow out restriction restrictions and vacuumed unit, held vacuum. Recharged unit. Held charge. Unit began cooling immediately upon testing. Advised 48 hrs with door closed to cool properly."
Near San Antonio, TX 78238
Douglas H.
Job Details: 03/04/2021
WASHER WHIRLPOOL WFW3090JW0 Last trip found faulty door lock. Replaced door lock to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty as this apartment complex was just built in October 2020
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/04/2021
OVEN ELECTRIC (S WHIRLPOOL RBS245PRS06 "Uninstalled cabinet oven. Removed UI and fuse. Replaced fuse. Tested unit, No heat. Replaced TOD. Tested unit. It is now functioning as designed.Our customer paid our service fee on first call and the remaining balance today. Our customer is paid in full."
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/04/2021
DRYER MAYTAG MED7230HW1 "Disassembled unit., replaced moisture sensors. Reassembled unit. Unit is now fully functional."
Near San Antonio, TX 78229
Sebastian
Job Details: 03/04/2021
OVEN ELECTRIC (S KITCHENAID KEBS207BSS00 Replace the control as per last tech checked unit everything working as it should customer has light out in the bottom cabinet on the right hand side checked Weibo found that lightbulb was busted explain to customer that thats not covered under warranty we can order that if they like gave customer information on lightbulb so that they may try to buy a replacement bulb on their own for a better price so customer how to change a lightbulb out and remove cover customer to monitor for unit not turning off after usage
Near San Antonio, TX 78239
S. L.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed evaporator cover replaced fan found fan still not working removed rear panel found no voltage to fan motor needs UI and control. Damper is working did not use.; ordrng 1 W11224256 (Control) and 1 W11387387 (UI)
Near San Antonio, TX 78217
S. L.
Job Details: 03/04/2021
MW-HOOD COMBO KITCHENAID KMHC319EBL3 Found no power to unit Installed control and panel still no power checked fuse this was good checked power to control control has power found open cavity thermostat bypasses unit came on noisy magnetron and screen on door blurry needs door thermostat magnetron and diode will keep other parts previous tech ordered in case they are needed took bypass off thermostat for safety so unit cant be used.; ordrng 1 W11105636 (Door) and 1 W10654514 (Cabinet thermostat) and 1 W10818686 (Magnetron) and 1 W11256462 (Diode)
Near San Antonio, TX 78216
Jim G.
Job Details: 03/04/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Reinstalled freezer rack (it was just slightly loose) which was causing the freezer door not to seal completely. Issue resolved.
Near San Antonio, TX 78209
S. L.
Job Details: 03/04/2021
WASHER WHIRLPOOL WTW7500GW2 Found unit will shut off when lid locks checked harness checked polarity needs ACU and lid lock requires otl; rqstng P&A on 1 W10861642 (Latch) and 1 W10861642 (Control)
Near San Antonio, TX 78233
Shawn W.
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Removed old sump and motor. Replaced needed part. Unit is now ready for resale as is.
Near San Antonio, TX 78216
Jim G.
Job Details: 03/04/2021
WASHER WHIRLPOOL LLR6144BN0 Replaced agitator cam assembly. Issue resolved.
Near San Antonio, TX 78223
S. L.
Job Details: 03/04/2021
WASHER MAYTAG MVW7232HW0 Complaint is unit is filling to high with water and power button not working ram diagnostics Found F0E7 and F1E1 errors. Cleared codes tested valves these were good ran diagnostics cycle all components coming on did find power button and sound not working consistently. Did find F1E1 code again when I rechecked for codes Ordered ACU and HMI to resolve issues ; ordrng 1 W11478526 (HMI) and 1 W11419171 (Control)
Near San Antonio, TX 78233
Shawn W.
Job Details: 03/04/2021
DISHWASHER MAYTAG MDB9959SKZ0 Replaced all the needed parts to get the dish rack working as designed. Unit is now fully operational.
Near San Antonio, TX 78223
S. L.
Job Details: 03/04/2021
RANGE AMANA AER6303MFS2 Found RR burner not working removed cooktop element shorted. Found burn mark on infinite switch ordered both.; ordrng 1 W11171119 (Element) and 1 WP3148952 (Switch)
Near San Antonio, TX 78248
Sebastian
Job Details: 03/04/2021
WALLOVEN WHIRLPOOL n/a Call customer to get model number as he explain to me the unit can be over 20 years old he describes a problem with the touchpad I went ahead and looked up the parts for the oven and all parts are discontinued consulted customer before arrival and starting up the call to inform customer that parts are discontinued asked if they would like us to still come out and take a look at the unit and they declined
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Unit needed new dispenser. Swapped out with new parts to resolve issue. Unit tested good with no further issues at this time.
Near La Vernia, TX 78121
S. L.
Job Details: 03/04/2021
OVEN ELECTRIC (D JENN-AIR JJW2430IL00 Unit under 2 year Jenn Air warranty found F2E1 and F9E0 error no loose connections verified voltage no lost neutral reordered Console and also needs ACU.; ordrng 1 W11448962 (ACU) and 1 W11449117 (Console)
Near San Antonio, TX 78232
Sebastian
Job Details: 03/04/2021
DRYER MAYTAG MEDB765FW0 7730157535 Replace entire wire harness found that unit is still feeding the inappropriate amount call tech line on this issue tech line says that there is something wrong with the supply with a neutral under a load I am not electrician and was not able to give the customer much insight into this SR number listed above closing out
Near San Antonio, TX 78244
Sebastian
Job Details: 03/04/2021
REFRIGERATOR FRGIDAIRE BFHS2611LM1 "Freezer isnt getting as cold as it should and on the control the refrigerator side is flashing a 4 attempting to mess with the controls to reset the number I was able to adjust it however the 4 code started flashing again. Consulted google on code, Found that this code is flashing because the damper is not being detected by the control explain to customer that the fix for this is either the control or the damper or both according to what Im reading online found that the control is discontinued gave customer a quote for just a damper and explained that I cannot guarantee that alone will do the fix and we have a discontinued part in the circuit customer paid service fee and opted to put money towards a new unit"
Near San Antonio, TX 78254
Justin
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived at customers house, said saws Lowered the water pressure due to winter storm in the unit stopped leaking. Advise customer when saws turns water pressure back up to lower his side 10 psi. Customer has a water softener"
Near San Antonio, TX 78256
Tommy B.
Job Details: 03/04/2021
WASHER AMANA NTW4516FW3 Swapped out suspension to resolve unit issues. Unit is testing good now with no further issues at this time.
Near La Vernia, TX 78121
S. L.
Job Details: 03/04/2021
RANGE JENN-AIR JGRP536HL00 Unit still under 2 year Jenn Air warranty . Found shorted electrode on right rear burner electode screw stuck needs whole orfice holder. Unit also has F8E1 error found blower spinning low RPM ordered LP orfices holder board and blower call whenarts come in.; ordrng 1 W11428599 (Converion kit) and 1 W11333309 (Orfice holder) and 1 W11248652 (Blower) and 1 W11356259 (Powermax board)
Near Cibolo, TX 78108
Shawn W.
Job Details: 03/04/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 The temperatures were at 51 in RC and very high in the deli section. I noticed that the evaporator had a huge block of ice causing the deli drawers to not close completely allowing air in and therefore more ice. I replaced all the needed parts. I defrosted the ice build up with my steamer and blow dryer. I assembled the unit. I put it on short defrost. Asked our customer to check temperatures in about 24 hours
Near San Antonio, TX 78229
Sebastian
Job Details: 03/04/2021
DRYER WHIRLPOOL WED4815EW0 While installing the new drive pulley found that I was unable to hook up belt due to the motor actually having a piece snapped off I did not notice this on the first run ordering motor unit should be good after putting in motor and securing belt.; ordrng 1 WP8066184 (Pulley) and 1 279827 (Motor)
Near San Antonio, TX 78260
Jim G.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced air diffuser. Tested unit. Issue resolved. .
Near San Antonio, TX 78254
Justin
Job Details: 03/04/2021
OVEN ELECTRIC [S WHIRLPOOL WOS92EC0AS02 "Found unit with a blown fuse, replaced and tested to complete."
Near San Antonio, TX 78233
Shawn W.
Job Details: 03/04/2021
WASHER MAYTAG MVWC465HW2 "Replaced control board. Ran calibration. Went into automatic test made and found that the shifter is not functioning as designed. Parts ordered.; rqstng P&A on 1 W10913953 (Actuator) and 1 W10832724 (Motor) and 1 W10721967 (Cam), states that autho needed"
Near San Antonio, TX 78247
Chris S.
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Replaced left adjuster tested unit everything working as designed.
Near San Antonio, TX 78214
Jesus C.
Job Details: 03/04/2021
WASHER MAYTAG MVWX655DW0 Installed new water valve. No leaks. Unit is working properly. Job complete.
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Installed new ice bin and ice maker. No leaks. Good harvest. No further issues. Tested to complete.
Near San Antonio, TX 78214
Jesus C.
Job Details: 03/04/2021
REFRIGERATOR MAYTAG MSD2572VEW01 "Tested unit. Ice maker not going through harvest. No water dispensing from valve to ice maker. Ice bucket is cracked. Will need to replace bin, valve, and ice maker. ; rqstng P&A on 1 WPW10300022 (Ice maker) and 1 WPW10179146 (Valve) and 1 WPW10558423 (Ice container)"
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/04/2021
WASHER MAYTAG MVWC565FW2 "Tested unit. Water valve is damaged. Will need new valve. ; ordrng 1 W11038689 (REG, WATER INLET)"
Near San Antonio, TX 78261
Jim G.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Replaced door. Issue resolved. Unit tested properly.
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 I forgot to order the damper control along with the refrigerator thermistor. Ordering parts and rescheduling.; ordrng 1 WPW10196393 (Damper control)
Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2021
WASHER MAYTAG MVW7232HW0 Unit not dispensing fabric softener. Found issue to be inlet valve. Replaced valve to resolve the issue. Unit testing good now. No further issues at this point. ; used 1 W11165546 (Valve) from stock
Near San Antonio, TX 78248
Jim G.
Job Details: 03/04/2021
COOKTOP ELECTRIC KITCHENAID KICU569XSS00 "SR# 7730156763 confirmed given the errors a new ,double will need to be installed to repair the unit.; ordrng 1 W10857233 (SS Module)"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2021
WASHER MAYTAG MVWB765FW0 Cold water not being dispensed. Found f8e1 long fill error. Replaced valve from stock to resolve the issue. Unit testing good now. No further issues at this point. ; used 1 W11165546 (Valve) from stock
Near San Antonio, TX 78260
Jim G.
Job Details: 03/04/2021
MICROWAVE OVEN KITCHEN AID KMBS104ESS02 Leon SR# 7730158850 verified an issue at the console and the UI control. Collected service fee. 2-5 year covers parts. ; ordrng 1 W11197501 (Control Panel) and 1 W10891907 (UI control)
Near San Antonio, TX 78254
Justin
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Found the unit missing friction sleeve on right side. Stop track for top rack Is broken as well. Ordering both. ; ordrng 1 WP8268961 (Sleeve) and 2 WPW10082861 (Stop track)s
Near Boerne, TX 78006
Colton B.
Job Details: 03/04/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 "Issue was a blown thermal fuse. Replaced fuse, unit tested good."
Near Boerne, TX 78006
Colton B.
Job Details: 03/04/2021
COOKTOP GAS KITCHEN AID KCGS356ESS Issue was concern over flame height going from low to high. All things seemed to check good and customer says it hasnt done it since he put the ticket in. Unit testing good. Moved unit back in hole to cover up a gap per customer request. Customer will have someone come out and adjust the anchor points in the cabinet for the mounting.
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Replaced left side fridge door, found rail mullion broken. Will need to order and replace. ; ordrng 1 WPW10311757 (Rail mullion)"
Near San Antonio, TX 78261
Jim G.
Job Details: 03/04/2021
RANGE FRGIDAIRE LGGF3043KFE Verified a faulty bake safety valve. Collected service fee. ; ordrng 1 316404901 (Bake safety valve)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/04/2021
WASHER MAYTAG MVWC465HW2 Issue was that unit would not stop rinsing. Found no error codes. Everything on unit seems to be working as intended. Recalibrated unit. Customer will call if issue continues.
Near San Antonio, TX 78217
Chris S.
Job Details: 03/04/2021
DRYER WHIRLPOOL WED9400SW0 Replaced idle pully and tested unit everything working properly got no squeaking. Collected P&L 210.65.
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/04/2021
WASHER MAYTAG MVWC565FW1 Customer stated that the unit isnt completing cycles. It is performing all functions until it needs to spin and drain. Long fill error present during diagnostics. Cold water valve will not open. Unit needs a new water valve already ordered in prescreen.Collected service call
Near Cibolo, TX 78108
Shawn W.
Job Details: 03/04/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 The temperatures were at 51 in RC and very high in the deli section. I noticed that the evaporator had a huge block of ice causing the deli drawers to not close completely allowing air in and therefore more ice. I replaced all the needed parts. I defrosted the ice build up with my steamer and blow dryer. I assembled the unit. I put it on short defrost. Asked our customer to check temperatures in about 24 hours
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/04/2021
WASHER MAYTAG MVWC565FW2 Tested unit. Found water valve is damaged. Will need new valve. Part is already on order. Customer will be contacted once part is in. ; saved tckt
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 03/04/2021
WASHER AMANA NTW4516FW3 "Replaced valve due to trickle coming in after replacement tested washer no issues, good water flow into washer. Washer passed all test no issues job complete."
Near San Antonio, TX 78261
Jim G.
Job Details: 03/04/2021
REFRIGERATOR KITCHEN AID KRFF507HPS02 "Verified no thermistor and the the thermistor folder was completely ,issuing from the freezer compartment. ; ordrng 1 W11224591 (Fan (includes thermistor)) and 1 W10405166 (Thermistor Holder)"
Near Alamo Heights, TX 78209
Sebastian
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Replace dented door and applied name plate unit good to go
Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL WDT730PAHZ Last trip found lower pray arm fell off and melted to heater. Replaced heater and lower spray arm to resolve the issue unit testing good now. No further issues at this point. Unit is under warranty per serial number and per sb web.
Near San Antonio, TX 78217
Chris S.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Called tech line spoke Liam SR 7730157800 he confirmed I was ordering right part for repair.; ordrng 1 W11031909 (guide)
Near Boerne, TX 78006
Colton B.
Job Details: 03/04/2021
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "Issue was an overflowing washer. Replaced control, issue persisted. Called techline who said to replace the pressure hose. Talking to office to get washer moved. I do not have enough room to work on appliance in current apartment. ; ordrng 1 W11028053 (Wire harness)"
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/04/2021
WASHER AMANA NTW4516FW3 "Called customer advised customer of issue being caused by Winter Storm is not being covered under warranty due to issue being an environmental fault, customer was under the impression of cracked valve being under warranty, customer did not want to continue service. Advised customer to call whirlpool to speak to them. Job complete."
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Swapped out ice door to resolve issues. Customer stated that the icemaker is functional at this time. No further issues.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/04/2021
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found cold water valve broken off, ordering valve to resolve issue.; ordrng 1 W11038689 (valve)"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2021
WASHER MAYTAG MVW6230HW0 "Replaced gearcase, actuator, cam, and motor. Calibrated unit. Ran unit through diagnostics cycle, unit is still making the same squealing sound. Called techline and spoke with Ed, states this will need to be sent to engineering and they will follow up with the customer.Sr 7730156652"
Near San Antonio, TX 78253
Richard G.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer complaint is that the unit is making a Lot of noise. Found freezer evaporator frozen over. Will need evap motor and harness. Customer has extended warranty through Sears, advised we will need a dispatch from the extended warranty prior to working on the unit, when dispatch received, we will need W11109595; schdld next appmnt for 3/9 TUE !"
Near San Antonio, TX 78216
Chris S.
Job Details: 03/04/2021
WASHER MAYTAG MVWC565FW2 Customer stated that washer was leaking. Found that issue was drain hose wasnt properly installed. Fixed drain hose tested unit everything working properly.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/04/2021
WASHER WHIRLPOOL WTW4816FW2 "Checked washer found error code F8E1 long fill checked inlet hose no issues with pressure or water flow, cold water valve not actuating part is on order will need to install when valve arrives.; O-emld tckt"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/04/2021
REFRIGERATOR SAMSUNG RT21M6213SR "Issue is a hot refrigerator. Samsung uses heat pipes in the side walls of their refrigerators and it is normal for the sidewalks to put off heat. Since the unit was powered off, it was probably just working longer to get back to temperature. Customer will let unit get to temp and call us back if the issue persists."
Near Cibolo, TX 78108
Shawn W.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced ice bin. Tested unit. The crushed ice and cubed Ice is much more distinctive now.
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/04/2021
WASHER MAYTAG MVW6230HW0 Checked washer found valve filled with debris unable to dislodge ordering valve to resolve issue.; ordrng 1 W11220230 (valve)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Issue is that the unit shuts off intermittently. Replaced UI per techline instruction. Customer will call if issue returns.
Near San Antonio, TX 78228
Tommy B.
Job Details: 03/04/2021
DRYER ROPER RED4516FW0 Swapped out the motor to resolve issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78216
Chris S.
Job Details: 03/04/2021
REFRIGERATOR JENN-AIR JSC24C8EAM00 Customer stated that refrigerator side was not cooling. Found issue to be that fridge side evap fan not working. Ordering evaporator fan. Collected SC and quoted P&L 302.25; ordrng 1 WPW10451893 (fan-scroll)
Near Boerne, TX 78015
Douglas H.
Job Details: 03/04/2021
DRYER MAYTAG MEDX500XW0 Unit powered on on control panel but nothing else happened when start was pushed. Found in line thermal fuse blown. Replaced fuse from truck stock to resolve the issue. Unit testing good now. Advised customer to have duct work cleaned out. No further issues at this point. ; used 1 WP3392519 (Fuse) from stock
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/04/2021
WASHER MAYTAG MVWC565FW2 "Customer stated that the unit when plugged in is just buzzing. Unit will not drain water from the tub. After plugging in the unit, it went into the automatic drain cycle. Drain would not remove the water. Found issue to be faulty drain pump. Parts already ordered on prescreen; O-emld tckt"
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Found dispenser cracked, replaced and tested to complete."
Near San Antonio, TX 78247
Jim G.
Job Details: 03/04/2021
WASHER WHIRLPOOL WTW5000DW3 SR 7730162841 techline advised that due to the noise to replace the splutch (cam assembly). There was also an actuator error so Ive replaced the actuator and belt as well. After testing in both the service and regular modes unit tested properly. Issue resolved. ; O-emld tckt
Near San Antonio, TX 78227
Justin
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Replaced thermistor for fridge and damper. Tested to complete.
Near San Antonio, TX 78227
Jesus C.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Installed new UI and control. Tested unit. All sensors pass. Heater works in diagnostics. Unit is working properly at this time. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRB322DMBB01 "Replaced closer and pin. Door is still opening wide, but not swinging as quickly. Door is functioning as designed."
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/04/2021
WASHER WHIRLPOOL WTW4955HW1 "Checked washer found no power coming to control board, found cold water valve cracked, ordering control board and valve to resolve issue.; rqstng P&A on 1 W11211482 (cntrl-elec) and 1 W11025984 (valve)"
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2021
RANGE WHIRLPOOL WFG550S0HZ2 "Ignitor is not turning on burner, will need control and ignitor. Checked connector and it is firm and not loose on ignitor. ; ordrng 1 W11258611 (Control) and 1 WPW10333842 (Electrode broil) and 1 WP8054078 (Broil burner)"