Service History 265

Near Pulaski, VA 24301
Uriah B.
Job Details: 12/12/2019
OVEN WHIRLPOOL WFE505W0HS1 Replaced hinges. All checks ok.
Near Mathis, TX 78368
John L.
Job Details: 12/12/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 "Installed components, door is needed to complete this job."
Near Ingleside, TX 78362
John L.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Installed components issue resolved.
Near Kingsville, TX 78363
Adam
Job Details: 12/12/2019
WASHER MAYTAG MVWC565FW0 Inspection of unit shows Basket speed fault. Further inspection shows agitator is free spinning on post for gear case no way to separate the two without destroying Agitator watching turn will bend or miss shape post for gear case. Replace gearcase actuator capacitor agitator cam and belt to resolve issue. Job will require authorization; rqstng P&A on 8 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10821990 (agitator)
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Control not letting me go into diagnostics. Upon arrival customer had temps on max but freezer not freezing. Ordered parts to resolve issues. Scheduled return visit provided parts came in. ; ordrng 1 W11387533 (CONTROL )
Near San Antonio, TX 78216
Jim G.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Determined issue stems from faulty UI and or harness. Ordering both parts. Will return to repair. ; ordrng 1 W11170612 (harns-wire) and 1 WPW10677119 (cntrl-elec)
Near Corpus Christi, TX 78413
John L.
Job Details: 12/12/2019
RANGE WHIRLPOOL RS696PXGB13 Installed and tested. Issue resolved.
Near Victoria, TX 77904
Michael
Job Details: 12/12/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Installed part ordered, the rack and appliance are working normal"
Near Victoria, TX 77904
Michael
Job Details: 12/12/2019
DRYER MAYTAG MEDC465HW0 "Plugged the appliance in to a 220 outlet and tested appliance. The appliance is heating and working normal, no abnormal noises"
Near Corpus Christi, TX 78414
Adam
Job Details: 12/12/2019
RANGE AMANA AER6303MFS2 Installed component tested unit issue resolved
Near San Antonio, TX 78242
Jesus C.
Job Details: 12/12/2019
DISHWASHER AMANA ADB1400AGB1 Tested dishwasher. Element not heating properly. Ordering new element ; ordrng 1 W10441445 (heater)
Near Victoria, TX 77904
Michael
Job Details: 12/12/2019
WASHER MAYTAG MVWC565FW2 "Installed part ordered, calibrated and performed a diagnostics test test, the inlet valve and appliance are working normal"
Near San Antonio, TX 78225
Jesus C.
Job Details: 12/12/2019
WASHER AMANA NTW4516FW1 Tested washer. No water from cold valve. Good water supply. Good power to valve. Ordering new valve. ; ordrng 1 W10701459 (valve)
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator ice maker found motor not turning to dispense ice. Ordering motor to resolve issue.; ordrng 1 W10317991 (ice disp augur motor)
Near Schertz, TX 78154
Steven G.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Checked refrigerator after adding dye drier found leak at evaporator vacuumed unit and replaced evaporator, charged unit and everything checks ok"
Near San Antonio, TX 78209
Steven G.
Job Details: 12/12/2019
WASHER WHIRLPOOL WFW8540FW1 "Checked washer ran diagnostics found found fault codes but codes would not clear, found bad door latch replaced door latch ran diagnostics cleared codes checked operation unit working normal now ; pckd up 1 WPW10443885 (latch)"
Near La Vernia, TX 78121
S. L.
Job Details: 12/12/2019
RANGE WHIRLPOOL WFE525S0HS1 Found L1 on terminal block and main harness burnt power cord is fine need 2 nuts as well rescheduling 12/16 3-5; ordrng 2 3400029 (nut)s and 1 W11134844 (WIRE HARNESS) and 1 WPW10245259 (block-term)
Near San Antonio, TX 78210
Steven G.
Job Details: 12/12/2019
DRYER ROPER RED4516FW0 Checked dryer found bad timer ordered; ordrng 1 W10745655 (timer)
Near San Antonio, TX 78260
Jim G.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Replaced thermostat. Issue corrected. Unit turned on at lowest temperature which is expected at room temp. Issue resolved. No charge to customer.
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/12/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced rack adjuster kit. Client complained also about milky film on glasses. Ran diagnostics and found no problems. Dishwasher fills, washes and drains. Found some objects under lower spray arm which were preventing it from spinning. I cleaned the filter. Spoke with client about rinsing. She explained to me that she completely rinses and that her boy friend leaves food on. They have a water softener and are using finish ultimate cleaning. They are using just one tab. I left them are guidance hand out on dishwashers and asked them to give us a call if the problem persists. Customer thought there was something wrong with the soap dispenser, I checked it and it is fine. Fully operational. Job complete."
Near San Antonio, TX 78225
Jesus C.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced control. Defrost evap. Ran service test. All test pass. Will schedule visit to verify repairs. ; schdld next appmnt for 12/18 WED !
Near San Antonio, TX 78240
Christian G.
Job Details: 12/12/2019
THIN-TWIN 24' LE WHIRLPOOL WET4024EW0 Issue stated by customer: washer leaking. Found valve stripped and corroded allowing water to leak. Replaced valve and hoses(customer supplied). Reset drain hose. Ran through rinse/spin cycle. Unit test good. Informed customer of survey.
Near Boerne, TX 78006
Colton B.
Job Details: 12/12/2019
COOKTOP GAS KITCHENAID KGCU483VSS02 Issue was that LF burner not lighting. Replaced cooktop panel and orifice holder. Unit not lighting as intended. Collected SC and Labor. Parts were under warranty.
Near San Antonio, TX 78254
Justin
Job Details: 12/12/2019
RANGE AMANA AGR5330BAS3 Replaced left front and back valves as well as the front right side valve. Unit is missing one of the burner knobs and the gas is not turned on to test unit for completion. Will order knob and plan to test next visit. ; ordrng 1 WPW10614598 (knob)
Near Converse, TX 78109
Steven G.
Job Details: 12/12/2019
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Checked refrigerator after adding dye drier found pressure on compressor-25 and drier 45 unit had very little freon checked all tubing and evaporators and condenser found no leak anywhere ran leak detector over unit found nothing, leak is in cabinet and is non repairable"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/12/2019
WASHER WHIRLPOOL WFW92HEFC0 "Checked washer found F3E1 cleared error codes ran diagnostics no issues during testing ran quick cycle F3E1 came back. Spoke to Kyle about issue, asked if he would like for me to replace parts. he stated he will be speaking to his wife and will have a answer tomorrow. Parts, Hose W10509002, Air Trap W10831586ACU W11184031; rqstng P&A on 1 W10509002 (hose) and 1 W10831586 (trap) and 1 W11184031 (cntrl-elec)"
Near Bulverde, TX 78163
Jim G.
Job Details: 12/12/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Realigned door. Issue resolved.
Near Stockdale, TX 78160
S. L.
Job Details: 12/12/2019
RANGE WHIRLPOOL WFE515S0EB1 Right rear infinite switch failing says cooktop on always replaced with van stock part. Tested all operations normal advised of survey and paper.; used 1 WP3149404 (SWITCH) from stock
Near Bandera, TX 78003
Justin
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM "Called customer and she said she will not be available today, rescheduled for next Wednesday but needs after 1230. ; schdld next appmnt for 12/18 WED !"
Near San Antonio, TX 78255
Colton B.
Job Details: 12/12/2019
DRYER MAYTAG MEDB835DC4 "Customer issue was a noisy dryer. Finding issue to be that the exhaust vent is installed in the side of the unit and runs directly to the blower inside the unit. Noise was coming from exhaust tubing rubbing against drum as it was spinning. Took as much vent out of the unit as I could, which resolved the noise issue but left a lot of hose coming out of unit. Told customer that there’s nothing we can do about that and that she needs to call the installers."
Near San Antonio, TX 78253
Justin
Job Details: 12/12/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 "Control box is only getting 86 volts from house power, will need to check the wall circuit breaker, replaced drain pump due to previous issues. ; used 1 W10876537 (PUMP DRAIN) from stock"
Near San Antonio, TX 78253
Justin
Job Details: 12/12/2019
RANGE WHIRLPOOL WFG320M0BB2 Replaced ignitor for bake element and unit worked as designed. Unit is good to go.
Near Lakehills, TX 78063
Justin
Job Details: 12/12/2019
WASHER MAYTAG MVWC565FW "F0E5 was only code stored in system. Running through diagnostics now, unit started slipping during spin cycle. Will need to order hub, cam, actuator and gearcase to have on location. Leaning definitely towards hub being the issue. If another tech can come before Wednesday please send them sooner than my scheduled Wednesday appointment. ; rqstng P&A on 1 W10396887 (hub) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10870913 (gearcase)"
Near San Antonio, TX 78248
Ivan B.
Job Details: 12/12/2019
RANGE WHIRLPOOL WOD93EC0AS05 Checked unit. Tested functionality. All components tested good. Unit had stuck button code. Cleared code and unit is operating as designed at this time. No further issues.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/12/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Replaced control and trim, ran diagnostics oven checks good. No error codes found during testing. Job complete"
Near San Antonio, TX 78245
Richard G.
Job Details: 12/12/2019
DRYER WHIRLPOOL WED5000DW2 Customer complaint is that the unit will not power on. Turned timer to timed dry and heard crackling noises coming from behind the knob. Push to start switch is also faulty. Ordering timer and push to start switch ; ordrng 1 WPW10117655 (relay-pts) and 1 WPW10185992 (timer)
Near , TX 78063
Justin
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WSF26C3EXW "Spoke with TJ from techline, he gave me some pointers on what to check for. Ran voltage checks underneath door and found the cabinet putting out 120, checked ice maker after turning off fridge for 2 minutes and only found 5 volts at ice maker. Freezer door has a break in the line inside door. Will need new door to fix issue. Marcone does not sell the white door that they need for replacement."
Near San Antonio, TX 78251
Jesus C.
Job Details: 12/12/2019
RANGE WHIRLPOOL WFE515S0EB2 Installed new panel. No issues during testing. Tested to complete.
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 12/12/2019
WASHER MAYTAG MVWC565FW1 "Checked washer ran diagnostics found error code F8E1 long fill, preformed voltage checks good voltage at valve, ordering new control to resolve issue.; ordrng 1 W11101488 (cntrl-elec)"
Near San Antonio, TX 78216
Devon F.
Job Details: 12/12/2019
REFRIGERATOR KITCHENAID KFIS20XVMS3 Customer complaint was unit would not cooling properly replaced control board to resolve issue unit operating as designed
Near San Antonio, TX 78257
Devon F.
Job Details: 12/12/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display would turn black replaced control panel to resolve issue unit operating as designed.
Near Lakehills, TX 78063
Justin
Job Details: 12/12/2019
WASHER WHIRLPOOL WFW92HEFC0 "Replaced dispenser, unit is showing to be good. Customer will call if leak continues."
Near Mico, TX 78056
Justin
Job Details: 12/12/2019
WASHER MAYTAG MVWX655DW1 "Tried removing washplate due to where the noise was coming from. Was not able to remove, will need to order wash plate, basket, and gearcase for unit. Customer needs am appointment. ; ordrng 1 W10006481 (gearcase) and 1 W10528947 (drive hub kit) and 1 W10752719 (basket) and 1 W10902814 (washplate)"
Near Bulverde, TX 78163
Jim G.
Job Details: 12/12/2019
WASHER MAYTAG MHW6630HC0 Errors F0e2 and F8e1 were present. Contacted techline SR# 7726620981 and determined drain hose and resistance tests on valves are most Leicester at fault. Will return with parts. ; ordrng 1 W10920132 (hose) and 1 W11316255 (valve) and 1 W11316256 (valve)
Near San Antonio, TX 78251
Richard G.
Job Details: 12/12/2019
DRYER WHIRLPOOL WED4815EW1 "Customer complaint is of scraping sound when running the dryer. Found belt and rollers to be bad. Changed out belt, rollers, and pulley. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 4392065 (REPAIR-DRYER) from stock"
Near San Antonio, TX 78254
Richard G.
Job Details: 12/12/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced lamp and lamp holder. Light came on but will not turn off. Need to order ACU.; ordrng 1 8206232A (lamp 40 watt) and 1 W11342846 (CONTROL )
Near La Vernia, TX 78121
S. L.
Job Details: 12/12/2019
DISHWASHER WHIRLPOOL WDF130PAHS0 "Found sink leaking from drain flange snapped picture advised customer this was preexisting and to have plumber repair found slow drain inspected drain filter and pump found piece of styrofoam in drain pump impeller reassembled installed retainer for kick plate and installed air gap in drain all operations no leaks from unit ran service cycle no errors, advised of survey and paper. ; used 1 WP8567668 (TIE-WIRE), and 1 WPW10503548 (RETAINER) from stock"
Near Boerne, TX 78015
Douglas H.
Job Details: 12/12/2019
WASHER WHIRLPOOL WFW6620HW0 "Customer stated unit would not turn on. Enter diagnostics testing, no error codes. Unit turning on and off now, functioning properly. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 12/12/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Checked dishwasher found drain pump not turning on. Checked for voltage good voltage ordering new drain pump to resolve issue.; ordrng 1 W10724439 (pump-drain)
Near San Antonio, TX 78250
Richard G.
Job Details: 12/12/2019
WASHER MAYTAG MVWC565FW2 "Replaced control. Unit ran through automatic test once, then lid lock stopped working and would the unit would no longer operate. Replaced lid lock with truck stock. Unit was operational except that it would not drain. Called Techline, spoke with Dave. Found drain pump to be poorly installed and disconnected. Checked ohms on drain pump, all good. Reinstalled drain pump and retested unit. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 W11307244 (LATCH) from stock"
Near San Antonio, TX 78248
Ivan B.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Ice in ice maker is melting and then freezing again causing a block of ice to form in ice maker and. Water to leak from dispenser and freeze in the ice chute. Ordered replacement divider. Rescheduled 12/13. Customer needs afternoon appointment. ; ordrng 1 W10309864 (DIVIDER, ICEBOX)"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 12/12/2019
DISHWASHER WHIRLPOOL MDB8751AWW Replaced control for power cycling issue. Unit no longer shuts off mid cycle. Control panel has lights burnt out making unreadable.control panel is discontinued. Advised customer of issue.; rqstng P&A on 1 99003393 (CONTROL PANEL)
Near Boerne, TX 78015
Douglas H.
Job Details: 12/12/2019
OVEN ELECTRIC (D WHIRLPOOL WO551EC0A504 Unit showing f5e1 door lock error. Cleared error code and tested door lock in normal operation. Unit performing as designed. No further issues at this point. Collected Sc.
Near Mico, TX 78056
Tommy B.
Job Details: 12/12/2019
RANGE KITCHEN AID KCES956HBL00 Swapped out unit due to recall. New unit installed and ready for use.
Near Kerrville, TX 78028
Sherman
Job Details: 12/12/2019
REFRIGERATOR MAYTAG WRX988SIBM01 Upon arrival customer said freezer and refrigerator not cooling. Thermostats customer had in both refrigerator and freezer were above temperature. Ran diagnostics on unit. Compressor rpms not climbing at all in diagnostics. Called tech line. Spoke to Rick. Sr#-7726622070. Had me check voltage from inverter to compressor. Ohms on re and black. Ohms on compressor. Compressor is showing bad according to tech line. ; ordrng 1 8201675 (COMPRESSOR)
Near Adkins, TX 78101
S. L.
Job Details: 12/12/2019
WASHER MAYTAG MVWB855DC3 "F3E2 inlet temp error F0E3 overload F8 E1 long fill F0 E4 spin limited water temp found no cold water to unit found bad inlet valve shut off to supply line leaking took picture and found floor drain overflowing this is plumbing issue advised customer of this took pictures. Replaced valve tested all operations normal advised of survey and paper no leaks at unit,; used 1 W11165546 (VALVE) from stock"
Near San Antonio, TX 78254
Richard G.
Job Details: 12/12/2019
WASHER MAYTAG MVWC565FW1 Replaced suspension. Tested to complete. Unit is good to good to go.
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/12/2019
RANGE JENN-AIR JDRP548HM00 "Client was complaining of a soft smell if burning wire and a ringing noise. I could hear the noise but could not smell the smell. I found a Service Pointer in Service Matters that identifies a ringing sound in either the front or back. This one is in the front, which requires replacing the units User Interface. I ordered the part. I called Tech-Line and spoke with Mark SR Number 7726618899., to see if there had been a known associated burning wire smell with the unit. He explained that there was no known association and recommended searching for any issues when the UI is installed. I tuned on all the burners and the sparked up.; ordrng 1 W11292568 (cntrl-elec)"
Near Saint Hedwig, TX 78152
S. L.
Job Details: 12/12/2019
WASHER MAYTAG MVWB865GW0 "Found lid lock error code ran unit in diagnostics in manual lock working intermittently need new control and lid lock assembly, will only replace lock if needed. Needs OTL; rqstng P&A on 1 W10810403 (lid lock assy) and 1 W11162440 (CONTROL)"
Near Boerne, TX 78015
Douglas H.
Job Details: 12/12/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Last trip found faulty electronic control and UI per techline. Replaced both per techline. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Adkins, TX 78101
S. L.
Job Details: 12/12/2019
DRYER MAYTAG MEDC555DW2 "Customer has foil vent and terminal block cover missing advised customer of fire hazard with vent and shock hazard with cover missing Motor under parts warranty for 10 year from purchase date found bad motor and blower stuck no charge for motor just blower labor tax and svc fee total 270.88 paid jn full replaced motor and blower all operations normal.advised of survey and paper; used 1 279827 (MOTOR), and 1 WP694089 (WHEEL) from stock"
Near Converse, TX 78109
S. L.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Evaporator cover was never replaced by previous tech he said part did not fit looked up part at parts house ordering returning 12/19; ordrng 1 212643 (sealer-gum) and 1 WPW10463013 (cover-evap)
Near Kerrville, TX 78028
Sherman
Job Details: 12/12/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Changed inner glass. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78260
Jim G.
Job Details: 12/12/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced fuse but found voltage issues at the control board (light is not receiving voltage). Also ordering turntable motor ; ordrng 1 W10138793 (fuse) and 1 W10642989 (motor-turn) and 1 W11342846 (CONTROL)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/12/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced glass door. Unit is good to go.
Near Helotes, TX 78023
Tommy B.
Job Details: 12/12/2019
REFRIGERATOR MAYTAG MSS25C4MGW00 Customer stated that the unit is not making ice. Found ice and scale obstructing the water inlet pipe for icemaker. Used steam gun to blow out debris. Water did not fill during service test. Ordering door. ; ordrng 1 LW11026430 (DOOR)
Near San Antonio, TX 78258
L
Job Details: 12/12/2019
WASHER MAYTAG MVWC415EW1 Issue is unit not spinning. Found cold water not going in while starting cycle. Not letting washer start cycle. Costumer wants to hold on Ordering the part. If he does call back he said to send the part to solve issue. Part W10701459 water inlet assembly(valve) Service fee collected.
Near San Antonio, TX 78256
Colton B.
Job Details: 12/12/2019
WASHER WHIRLPOOL WTW7000DW4 Issue is an F5E2 error code. Ordering new lid lock and control to resolve issue. ; ordrng 1 W10810403 (lid lock assy) and 1 W11182871 (cntrl-elec)
Near Bulverde, TX 78163
Jim G.
Job Details: 12/12/2019
MICROWAVE OVEN WHIRLPOOL JMC7000ADW Kathy SR# 772618424After voltage checked issue is due to faulty relays on control board. Board is discontinued.
Near Bulverde, TX 78163
Jim G.
Job Details: 12/12/2019
DRYER MAYTAG MED6630HC0 Brian SR# 7726621120 determined issue stemmed f I’m wet clothes from malfunctioning washer causing excess moisture.
Near San Antonio, TX 78255
Colton B.
Job Details: 12/12/2019
REFRIGERATOR KITCHENAID KFIS29PBMS02 Issue is a no ice production ice maker. Replaced reliever and emitter boards to resolve issue. Unit now correctly showing empty ice bin in diagnostics. Verified no ice maker error codes and ice maker fill. Unit testing good.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/12/2019
DISHWASHER WHIRLPOOL WDT920SADM2 Unit not dissolving the soap. Found cause to be faulty sump pump motor. Replaced sump and motor to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78223
Steven G.
Job Details: 12/12/2019
WASHER MAYTAG MHW6630HW0 Checked washer found no leaks door gasket and door had build up on lip cleaned checked operation everything checks ok
Near San Antonio, TX 78260
Jim G.
Job Details: 12/12/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Determined issue was due to water inlet valve not being connected all the way to power source. Issue resolved. Survey prepped.
Near Helotes, TX 78023
Tommy B.
Job Details: 12/12/2019
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 "Customer stated the previous service company began to work and did not complete it. All functions seem operational, however when engaged, the unit does not power for heating. Inspection reveals that the control board needs to be switched. Ordering interlocks in case previous installation was done incorrectly.; ordrng 1 WP8206419 (interlock) and 1 WPW10156813 (interlock) and 1 WPW10729328 (cntrl-elec)"
Near Schertz, TX 78108
Shawn W.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 The damper is not operating correctly and the diagnostics test is not completing the sub tasks in step 3. The unit will need a new damper control and/or possibly a new control board. I have ordered both parts and will return to vendor if either is not needed.; ordrng 1 W10479155 (control) and 1 W11161172 (cntrl-elec)
Near Castroville, TX 78009
Justin
Job Details: 12/12/2019
RANGE MAYTAG MGR5750ADW Replaced burner head and tested to complete. Unit is good to go.
Near San Antonio, TX 78213
Ivan B.
Job Details: 12/12/2019
WASHER AMANA NTW4605EW0 Replaced lid lock. Unit operating as designed at this time. No further issues.
Near Converse, TX 78109
S. L.
Job Details: 12/12/2019
WASHER MAYTAG MVWB835DW1 Unit has off balance error codes checked level and ran diagnostics found bad suspension rescheduling 12/17; ordrng 1 W10821706 (suspension)
Near Cibolo, TX 78108
Shawn W.
Job Details: 12/12/2019
VENTHOODS UNKNOWN UXT5236BDS1 Found the vent hood discolored and with a slight ding on the right front and a slighter ding on the front left. The discoloration is of a white/ milky look. Looks like the damage was there before the new home owners moved in. Called Tech-Line and spoke with Mike. SR # 7726621068. Mike deemed it unrepairable and read me the disclaimer. Provided the client with the SR number and explained to him that it would take 5-7 days for Whirlpool to contact the client to make arrangements. Job complete
Near San Antonio, TX 78231
Ivan B.
Job Details: 12/12/2019
WASHER MAYTAG MVWB835DW4 "Customer states clothes still getting some residue on clothes. Ran diagnostics and test cycles. Got no fault codes all functions tested good. Called techline SR #7726591704. Gave through instructions on sorting, loading, cycle usage, and detergent usage. Stated there is no further solution from whirlpool. Advised customer of techline suggestions."
Near Converse, TX 78109
S. L.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found receiver in ice bucket and motor shaft stripped ordered both rescheduling 12/17.; ordrng 1 W10347093 (ice-contnr) and 1 W10347114 (shaft)
Near San Antonio, TX 78256
Colton B.
Job Details: 12/12/2019
WASHER WHIRLPOOL WTW7000DW4 "Lid still not locking. Found F5E2 error code. Last tech replaced lid lock, ordering a new control to resolve issue. ; ordrng 1 W11182871 (cntrl-elec)"
Near Pleasanton, TX 78064
Steven G.
Job Details: 12/12/2019
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SS Checked ice maker customer had cleaning solution ran cleaner thru unit and cleaned condenser and housing checked operation unit working normal now
Near San Antonio, TX 78258
L
Job Details: 12/12/2019
WASHER WHIRLPOOL WFW92HEFC0 Issue was bad bellow letting water drip through front door.. Replace bellow. Ran diagnostics cycle no other issues job complete.
Near San Antonio, TX 78256
Colton B.
Job Details: 12/12/2019
WASHER WHIRLPOOL WTW7000DW4 Same unit as another ticket.
Near San Antonio, TX 78260
L
Job Details: 12/12/2019
WASHER MAYTAG MVWB835DC4 Complaint was washer not working. Replace gear case do to grinding noise. Tested washer on high speed spin no noise. Also tested fast agitate no noise. No error codes. Ran quickly cycle no issues.
Near San Antonio, TX 78260
L
Job Details: 12/12/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue is UI not responding. Turning wrong oven when choosing top or bottom. Ordering new console. W11105007 (silver); ordrng 1 W11105007 (console)
Near San Antonio, TX 78256
Colton B.
Job Details: 12/12/2019
DRYER WHIRLPOOL WED5620HW0 "Heating issue resolved by correctly installing power cord at terminal block. L2 was not connected. Unit is running very loud. Found front mounting bracket on motor to be loose. Fixed that, unit now runs quieter."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/12/2019
WASHER AMANA NTW4516FW2 "Checked washer found error F7E1 checked motor, capacitor and belt found belt no installed correctly. Found belt slipped off due to foreign object. Removed object replaced belt washer working as designed. No error codes found during testing. Job complete"
Near Cibolo, TX 78108
S. L.
Job Details: 12/12/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Called tech line Spoke to Austin SR number 7726624438 he said to replace console and inform customer of new update to fix time issue on December 20 connected WiFi to unit all operations normal.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/12/2019
DRYER MAYTAG MEDB835DW0 "Called customer prior to arrival advised customer of service call fee. Customer stated it was under warranty , explained to Customer unit is in warranty for 1 year from date of purchase, unless they purchased extended warranty. Customer stated they had no extended warranty and no longer need service. Job complete"
Near San Antonio, TX 78260
Jim G.
Job Details: 12/12/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS Verified issue. Calibrated lower oven +25 degrees Fahrenheit. Issue resolved.
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 12/12/2019
DRYER MAYTAG MEDX655DW0 "Replaced timer, knob is no longer broken. Ran dryer good heat good air flow. No further issues with dryer. Job complete."
Near Little Rock, AR 72205
Doug M.
Job Details: 12/12/2019
DRYER WHIRLPOOL NED4655EW1 "Inspected unit for not turning off,ran test cycle found timer not advancing not allowing unit to turn off and end of cycle,unit is also making thumping noise when running,diagnosed unit to need timer and dryer kit; ordrng 1 W10857612 (timer)"
Near San Antonio, TX 78213
Ivan B.
Job Details: 12/12/2019
WASHER AMANA NTW4605EW0 Replaced lid lock. Unit operating as designed at this time. No further issues.
Near San Antonio, TX 78231
Ivan B.
Job Details: 12/12/2019
WASHER MAYTAG MVWB835DW4 "Customer states clothes still getting some residue on clothes. Ran diagnostics and test cycles. Got no fault codes all functions tested good. Called techline SR #7726591704. Gave through instructions on sorting, loading, cycle usage, and detergent usage. Stated there is no further solution from whirlpool. Advised customer of techline suggestions."
Near Little Rock, AR 72210
Doug M.
Job Details: 12/12/2019
LAUNDRY WHIRLPOOL WTW7040DW0 "Replaced listed parts due to rust causing damage to each part,tested unit operation checks ok"
Near Conway, AR 72032
Doug M.
Job Details: 12/12/2019
WASHER AMANA NTW4516FW3 "Replaced suspension kit due to basket bottoming out causing unbalanced issue,tested unit operation checks ok"
Near Blacksburg, VA 24060
Chris S.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL KSRG25FKBL17 The filte housing is leaking. ; ordrng 1 WP2186443 (housing)