Service History 265

Near Troutville, VA 24175
Uriah B.
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Tom from Just Appliance was out and said that a compressor is needed. Readings on the windings are inconsistent and onE pair was not reading at all.Needs compressor and inverter box, both come in the same box. Please put on Chris’ schedule as soon as possible.; ordrng 1 W10780378 (compressor)"
Near Roanoke, VA 24012
Uriah B.
Job Details: 10/04/2019
LAUNDRY WHIRLPOOL WTW5000DW1 "Gearcase is bad and has stripped out the basket tines. Needs basket, gearcase, drive hub. W10528947 drive hubW10752719 basketW10752187 screwW11035751 gearcase; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11035751 (gearcase)"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Inspected unit, evaporator has frozen over. Not allowing for air to circulate throughout unit. Issue with evap motor and defrosting. Replace components to resolve this issue ; ordrng 1 2169142 (fan blade) and 1 2188175 (heater,defrost) and 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire) and 1 W11169239 (cntrl-elec)"
Near Port Aransas, TX 78373
John L.
Job Details: 10/04/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 "Inspected unit, freezer fan not coming on. Put unit into diagnostics mode, powered fan on without issue. But when unit out of diagnostics mode, fan will not function. Tested other components, no issues found. Issue with main control, replace to resolve this.; ordrng 1 W10631452 (cntrl-elec)"
Near Falfurrias, TX 78355
Adam
Job Details: 10/04/2019
WASHER MAYTAG MVWX655DW1 Inspection of unit shows drive belt slowly breaking apart. Replace cam belts and shield to resolve issue; ordrng 1 W10006354 (CAM) and 1 W10006384 (belt) and 1 W10427633 (shield)
Near Falfurrias, TX 78355
Adam
Job Details: 10/04/2019
DRYER MAYTAG MEDC200XW2 Inspection of unit shows motor drive starting to give out. Replace motor and belt to resolve issue. Job will require authorization; rqstng P&A on 1 694089 (sub 279711) and 1 W10198086 (belt) and 1 W10396032 (motor-drve)
Near Corpus Christi, TX 78413
Adam
Job Details: 10/04/2019
REFRIGERATOR MAYTAG MFX2676FRZ00 Inspection of unit and shows no stored error codes. Individual testing of icemaker and icemaker components show all test pass except for harvest cycle. Replace icemaker to resolve issue. Customer states she has concern with temperature inside of both compartments. Customer states ice cream now goes soft. Temperatures inside both refrigerator and freezer compartment well within acceptable levels. Again tested thermistors and circulation of units all tests came back as passed. Unit is out of warranty customer for diagnostic and I did provide her with a rough estimate for cost of new icemaker as well as labor to install component. ; ordrng 1 W10746960 (icemaker)
Near Victoria, TX 77904
Michael
Job Details: 10/04/2019
WASHER WHIRLPOOL WTW8000BWO "Installed part ordered, F51 and F71 error code, was able to put into spin cycle at highest speed. Performed a diagnostics test and it wouldn’t complete, opened the lid and saw the wash plate was slipping and not grabbing the basket. Removed the motor rotor and hub, saw the teeth were worn. Ordered parts to resolve issues ; ordrng 1 280146 (rotor) and 1 W10820039 (hub) and 1 W10820039 (hub) and 1 W11252784 (WASHPLATE )"
Near Victoria, TX 77901
Michael
Job Details: 10/04/2019
WASHER MAYTAG MVWC565FWO "Error code F7E7. , cleared error code tested alliance would not spin made a loud whining noise. Actuator and capacitor are good, ordered parts to resolve issues ; ordrng 1 W11026785 (motor-drve) and 1 W11035751 (gearcase)"
Near Odem, TX 78370
John L.
Job Details: 10/04/2019
WASHER MAYTAG MVWC565FW1 "Inspected unit, ran diagnostics. No errors recorded. Ran a recalibration on unit. Then tested unit on normal wash to verify fill level. Not filling to proper level after recalibration. Issue with level switch. Replace board to resolve.; ordrng 1 W10285511 (switch-cyc) and 1 W11101488 (cntrl-elec)"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRF989SDAH02 "Inspected unit, found issues with valves leaking up in fridge compartment to icemaker, also issue with drain hose at back of unit. Replace these components to resolve this issue.; ordrng 1 W10341329 (valve) and 1 W10394076 (valve-inlt) and 3 W10412708 (module)s and 1 W10482107 (tube-water) and 1 W10547687 (extension)"
Near Victoria, TX 77904
Michael
Job Details: 10/04/2019
OVEN WHIRLPOOL WOD77EC0HS01 "too much stuff in the way, Had to reschedule customer ; schdld next appmnt for 10/17 THU !"
Near Conway, AR 72034
Doug M.
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Inspected unit for not for not cooling in fresh food section,found ice build up on evaporator,followed steps in SPw11376817,diagnosing unit to need evaporator cover and main control per sw; ordrng 1 W10889841 (cover-evap) and 1 W11389712 (ELEC CNTRL )"
Near Lonoke, AR 72086
Doug M.
Job Details: 10/04/2019
M/W OTR WHIRLPOOL WMH32519FB1 "Inspected unit for burning smell found short at capacitor at the connector from magnetron causing plastic housing on capacitor to melt,tested diode found diode shorted as well,rested incoming voltage 120v checked ok properly polarized and grounded tested 120v to filter and out of filter checked ok,diagnosed to need capacitor,magnetron and diode ; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/04/2019
FREEZER WHIRLPOOL WRX735SDHZ00 Replaced FC switch and filter cover.
Near Mayflower, AR 72106
Doug M.
Job Details: 10/04/2019
KITCHEN WHIRLPOOL WDT730PAHZ0 "Inspected unit found upper rack adjusters wheels are broken and missing rack stop,or ding adjuster kit and stop; ordrng 1 WPW10508950 (stop)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/04/2019
RANGE WHIRLPOOL WFC310S0ES3 Replaced broil element and main fuse. All checks ok at this time.
Near Vinton, VA 24179
Uriah B.
Job Details: 10/04/2019
RANGE WHIRLPOOL WGE745C0FS01 Two drips of something on inside of outside glass of upper oven door. Cx not pleased that things could drip inside the door. Worried lower door will do the same. Would need to pull apart door to clean inside.
Near Salem, VA 24153
Uriah B.
Job Details: 10/04/2019
WASHER WHIR WTW8040DW4 Replaced gearcase. Ran load calibration cycle. Ran auto test cycle. All checks ok.
Near Salem, VA 24153
Uriah B.
Job Details: 10/04/2019
RANGE WHIRLPOOL WFE540H0AS1 Replaced infinite switch and right front burner. All checks ok.
Near Portland, TX 78374
John L.
Job Details: 10/04/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 "Inspected unit, evaporator in fridge side frozen. Removed panel to check on components, found that on end of wiring to thermistor had become disconnected from crimp sleeve. Removed crimp sleeves, rewired thermistor and secured with shrink couplers. Reassembled, issue resolved."
Near Taft, TX 78390
John L.
Job Details: 10/04/2019
WASHER MAYTAG MVWB880BW Pump has been retrieved.
Near Victoria, TX 77901
Michael
Job Details: 10/04/2019
DRYER ROPER RED4516FW0 "Installed part ordered, tested appliance it’s heating and shutting off properly"
Near Sinton, TX 78387
John L.
Job Details: 10/04/2019
WASHER ROPER RTW4516FW2 "Installed tub, tested with water on agitate heavy and light. No noises heard. Tested on spin, no noises heard. Issue resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 customer stated unit is out of warranty and customer was charged the minimum payment of 105+ tax I did collect a check. Customer stated they did recently replace the water filter but after doing so ice production and unit stopped. Inspection of unit shows customer did not seat water filter correctly. Reinstalled water filter issue resolved.
Near Corpus Christi, TX 78410
John L.
Job Details: 10/04/2019
DRYER AMANA NED4655EW1 "Inspected unit, found door switch to be broken. Replaced, tested unit. Issue resolved.; used 1 W10237959 (DOOR SWITCH) from stock"
Near Maumelle, AR 72113
Doug M.
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Inspected unit vibration noise found noise coming from condenser,found insulation to condenser line to reduce noise was lying on cardboard under unit,reset insulation,vibration noise went away,unit checks ok"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Replaced water dispenser line. Checked operation. All checks ok at this time.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/03/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 "Replaced mullion heater, block with new screws as they were missing. And bin paid for by cx."
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/03/2019
WASHER WHIRLPOOL WFW75HEFW0 Unit in emergency drain with door locked. Checked operation in auto test cycle and all checks ok. Unlocked door manual.y and pulled large item out (sleeping bag). Unit was overloaded and put it into emergency drain.; used 1 WP8567668 (TIE) from stock
Near Corpus Christi, TX 78404
John L.
Job Details: 10/03/2019
WASHER MAYTAG MVWC565FW1 "Inspected unit, ran diagnostics pulled a F8E1 long fill error, F7E5 shifter fault. Tested valves for function and flow, flow rate was slow. Checked pressure at supply, good water pressure. Replaced valves. Also tested shifter for function, shifter got into spin and agitate without issue. Issue resolved."
Near Portland, TX 78374
John L.
Job Details: 10/03/2019
RANGE KITCHENAID KECC604BBL00 "Installed cooktop, issue has been resolved."
Near Ingleside, TX 78362
John L.
Job Details: 10/03/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 "Installed new door, installed all components. Issue has been resolved."
Near Runge, TX 78151
Michael
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer said it stopping making ice 2 or 3 days ago. It had dropped some ice before coming out. Ran all ice maker tests, including ice maker fan, all past, no error codes, temperatures were normal. Made sure fill tube wasn’t frozen. It’s possible the ice box fan is working intermittently. At this point all is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 10/03/2019
WASHER MAYTAG MVWC465HW2 Customer complaint of unit not filling with water or completing a wash cycle. Inspection of unit shows error code for long fill no fill Testing of this component shows in good working condition but further inspection shows drain hose is laying flat on the ground. Advise customer to contact professional plumber to resolve drain system issue as well as why this affects the unit. Issue resolved
Near Orange Grove, TX 78372
John L.
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Inspected unit, found issue to be with filter. Installed different filter and issue was resolved."
Near Bishop, TX 78343
Adam
Job Details: 10/03/2019
WASHER WHIRLPOOL WTW5000DW1 Unit is out of warranty customer does not wish to continue with diagnosis or repairs
Near Corpus Christi, TX 78418
Adam
Job Details: 10/03/2019
DRYER WHIRLPOOL WED75HEFW0 Owner of the home was unaware of damage waivers needing to be signed in order to work on unit customer because they are not at location feel uncomfortable signing waivers without further information provided by appliance care. Customer stated they will contact appliance care because number one they are unsure as to who scheduled the appointment number two they are unsure about damage waivers and liability issues with Syd waivers. Customer will be contacting appliance care for further information and details. Provided owner with name of company as well as contact phone number and my name. It is also important to note unit is a stacked washer and dryer that is the reason for damage waiver’s needing to be signed also of note job will require two technicians if customer decides to reschedule. Also unit comes back as out of warranty if you were pulling information from serial number customer states they have closing papers for the home and will have them availabl
Near Kingsville, TX 78363
Adam
Job Details: 10/03/2019
RANGE WHIRLPOOL WFG320M0BB2 Inspection of unit shows no voltage coming from wall outlet of the home. Advise customer to contact professional electrician to resolve this issue. Issue resolved.
Near Three Rivers, TX 78071
John L.
Job Details: 10/03/2019
ICEMAKER WHIRLPOOL GI15NDXZB2 "Inspected unit, made adjustments to icemaker to produce thick cubes. Tested, issue resolved."
Near Kingsville, TX 78363
Adam
Job Details: 10/03/2019
WASHER MAYTAG MVWB765FW3 Inspection of unit shows single flat sheet for bedding was pulled underneath wash plate. Was able to remove agitator and bedding. Bedding was destroyed. Also advise customer with that type of material wash cycle should be selected on delicate/hand wash. Issue resolved
Near Fairlawn, VA 24141
Uriah B.
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Found the drawers sticking. Needs food grade grease. Adjusted refrigerator door handle. ; ordrng 1 WP542638 (grease)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/03/2019
WASHER ROPER RTW4516FW2 F7E5F7E6F8E1120 coming to the control but unable to send power to any of the components in manual diagnostic. Needs control board. Lid lock was the only component that operated in manual test mode. ; ordrng 1 W11170318 (cntrl-elec)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/03/2019
WASHER WHIRLPOOL WFW5620HW0 Could not get bolt from rotor. Need Chris and ordering rotor stator in case we can’t get bolt off. ; ordrng 1 W11314361 (rotor) and 1 W11314657 (screw) and 8 W11314661 (screw)s and 1 W11354541 (STATOR)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/03/2019
DRYER WHIRLPOOL MEDB765FW0 Needs latch. Just used truck stock...; ordrng 1 WP3389441 (catch)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/03/2019
KITCHEN KITCHENAID KDPE334GPS0 Found pump running but not pumping. Needs pump.Be sure to vac out the drain line also as precaution.; ordrng 1 WPW10531320 (drain pump)
Near Portland, TX 78374
John L.
Job Details: 10/03/2019
WASHER MAYTAG MVWC400XW "F7E5 shifter fault, F7E1 basket speed fault. Tested tachometer on unit, picks up turning of basket. Ran manual test on spin and agitate. No spin or agitate, all connectors good. Replace components to resolve this; ordrng 1 W10006354 (CAM) and 1 W10006355 (actuator) and 1 W10249628 (drive motor) and 1 W10278117 (capacitor) and 1 W10393490 (cntrl-elec)"
Near Kenedy, TX 78119
Michael
Job Details: 10/03/2019
WASHER WHIRLPOOL WTW8240YW0 "Found error code F71, performed an automatic diagnostics and it wouldn’t go into spin mode. Ran a manual test to check the RPS sensor, also the spin test motor all checks out. Ran 2nd automatic test and it completed with no issues. During the manual spin test is was loud and when it was coming to a stop you could hear the bearings were bad. I was unable to remove the wash plate, ordered parts to resolve issue. ; rqstng P&A on 1 W10381078 (outer tub) and 1 W10549509 (basket) and 1 WPW10380698 (washplate)"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/03/2019
RANGE AMANA ACR4303MFW3 "Inspected unit, unit getting proper power. All top burners turn on, but control will not respond to inputs, nor will it display anything. Replace board to resolve this.; ordrng 1 W10837800 (cntrl-elec)"
Near Inez, TX 77968
Michael
Job Details: 10/03/2019
WASHER MAYTAG MVWB835DW0 "Error codes F3E2, F8E1, F0E5, F5E2, cleared errors codes and tested the inlet valve, the valve wouldn’t open up on both cold or hot, ordered inlet valve.; ordrng 1 W11165546 (valve)"
Near Orange Grove, TX 78372
John L.
Job Details: 10/03/2019
WASHER WHIRLPOOL WTW4816FW "Inspected unit, received F8E1 long fill. Checked pressure at lines, good pressure. Tested valves, cold side does not dispense water as should. Replace to resolve.; ordrng 1 W10869799 (valve)"
Near Victoria, TX 77904
Michael
Job Details: 10/03/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 "Customer said the food in the freezer was starting to melt, they took the stuff out and moved to another refrigerator and it started working again and making ice. Ran tests 1-6 all past but test 5 I could not hear the compressor kick or change speeds. Took the back cover off to the compressor and didn’t see a green light and the compressor was not on out of diagnostics. Unplugged the appliance and plugged back in after 60 seconds the compressor and condenser fan kicked on and the suction line frosted up and didn’t dissipate. Called John and he said it is low on Freon and leak somewhere. Rescheduled for him to come out on a sealed system issue and ordered inverter box just in case.; ordrng 1 W11087200 (invrtr-box)"
Near Corpus Christi, TX 78418
Adam
Job Details: 10/03/2019
MICROWAVE WHIRLPOOL WOC97EC0HZ03 Inspection of unit shows error code F8E0 Comes back as lower fan speed underspeed. Suggested method for correcting issue is replacing ACU. Order ACU to resolve issue.; ordrng 1 W11253186 (cntrl-elec)
Near Kingsville, TX 78363
Adam
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Unable to diagnose unit or physically be hands-on with units because dispatch was not done correctly from Lowe’s with correct documentation. Contacted customer to explain to them the situation and apologies but Lowes will have to re-dispatch work order before I’m able to work on units. But based on what customer stated I believe issue is with one of the water valves. Ordering three separate water valves to resolve issue. Have not set return date Lowes will have to re-dispatch properly before work or diagnostics will be done on unit.; ordrng 1 W10394076 (valve-inlt) and 1 W10394076 (valve-inlt) and 1 W10701640 (valve)
Near Victoria, TX 77904
Michael
Job Details: 10/03/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "The food is not freezing in the freezer. The temperature was set at 33 in the refrigerator and -3 in the freezer Checked the temperature in the refrigerator 36-37 degrees, the freezer was about 28-30 degrees. Both the compressor and condenser fan are coming on. Called and spoke with John, he said it’s a possible leak in the system and not to order any parts. This is a sealed system issue ; schdld next appmnt for 10/9 WED !"
Near Victoria, TX 77905
Michael
Job Details: 10/03/2019
DISHWASHER WHIRLPOOL WDF330PAHB1 The hinge was making a grinding noise on the left side found the friction fastener sleeve was missing. Ordered parts to resolve issue and rescheduled.; ordrng 2 WP8268961 (pad)s
Near Little Rock, AR 72205
Doug M.
Job Details: 10/03/2019
ICEMAKER WHIRLPOOL GI15NDXZQ2 "Replaced drain pump due to noisy operation,tested unit operation checks ok"
Near Little Rock, AR 72207
Doug M.
Job Details: 10/03/2019
WASHER WHIRLPOOL WET4024HW0 "Replaced pressure switch per EA error code switch reading out of range per tech sheet,tested unit operation checks ok"
Near Little Rock, AR 72227
Doug M.
Job Details: 10/03/2019
M/W OTR JENN-AIR JMV9196CS3 "Replaced microwave door due to other glass breaking,tested unit, operation checks ok"
Near Little Rock, AR 72223
Doug M.
Job Details: 10/03/2019
ICEMAKER WHIRLPOOL KUIX305ESS2 "Inspected unit for making concerns per customer,inspected unit found full bin of ice,customer concern was that the back part of bin not filling,informed customer that the back part of bin will not get full like the of bin due to ice melting and as drain cycle runs will also melt ice,to ensure unit always has fresh ice,verified normal operation unit checks ok"
Near Mayflower, AR 72106
Doug M.
Job Details: 10/03/2019
WASHER ROPER RTW4516FW2 "Inspected unit for not starting,found when plugging in unit emergency drain cycle runs,let emergency drain cycle complete,performed service diagnostics found no error codes, performed manual test all steps checked ok,found new stand pipe was installed with a 90 degree elbow about 8 inches down from top of stand pipe allowing water to back up to drain hose causing siphoning effect,informed customer of proper drain installation per installation guide,calibrated unit operation checks ok"
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/03/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected for no interior lights found light coming on when door are opened,replaced led board,side panel interior lights are now working freezer light not working,found freezer led module to be shorted,diagnosed to need led module; ordrng 1 W11205083 (module), pckd up 1 W10804160 (cntrl-elec)"
Near Conway, AR 72034
Doug M.
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL MFT2976AEM00 "Inspected unit for water leak in ceiling,found when water is dispensed water is leaking from crack in reservoir,diagnosed to need reservoir ; ordrng 1 W11168758 (reservoir)"
Near Hollins, VA 24019
Uriah B.
Job Details: 10/02/2019
DISHWASHER WHIRLPOOL MDB7749AWM1 Found door switch wire has disconnected. Reconnected and tested unit. All checks ok. Will need console. If any work needs to be done. W10811151. Console.
Near Christiansburg, VA 24073
Chris S.
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 The unit was set to the warmest setting in the freezer and next to the warmest setting in the fridge. I explained the settings to the customer. Customer will continue to observe.
Near Roanoke, VA 24018
Chris S.
Job Details: 10/02/2019
DRYER WHIRLPOOL MEDX655DW1 Heating element was shorted to the frame. I replaced the element and check operation. All operations check ok. ; used 1 279838 (ELEMENT ) from stock
Near Roanoke, VA 24019
Chris S.
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 The crush/cube option is working consistently while I’m here. Customer will continue to use it and observe. There is a small amount of bridging in the ice cubes but not excessive.
Near Roanoke, VA 24012
Chris S.
Job Details: 10/02/2019
WASHER WHIRLPOOL WTW4816FW2 "Installed tub,drive pulley,actuator and wire harness. Checked operation. All operations check ok."
Near Pulaski, VA 24301
Uriah B.
Job Details: 10/02/2019
BELLA WHIRLPOOL WRF954CIHZ00 "Door still not sealing. Could not reshape new gasket. Will order door and new gasket.Found wiring above left RC door exposed and probably shorting on the hinge. Reconnected wiring and checked operation. ; ordrng 1 W10897938 (gasket-dor) and 1 W11173433 (dor-fip), used 1 BC1234 (CONNECTOR) from stock"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/02/2019
DRYER MAYTAG MED7500YW2 Replaced blower motor and blower wheel. Replaced both thermistors on the back. Replaced start button.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/02/2019
DRYER WHIRLPOOL WED7990FW0 Checked wire harness connections. Checked sealed system operation. Ran diagnostic cycle and all checks ok. Error F2e1 error code present.
Near Salem, VA 24153
Chris S.
Job Details: 10/02/2019
WASHER MAYTAG MVWB865GW0 Installed the gearcase and basket. Calibrated unit and did test cycle. All operations check ok.
Near Salem, VA 24153
Chris S.
Job Details: 10/02/2019
COOKTOP WHIRLPOOL WFC150M0EW3 RR Element is shorted causing the breaker to trip. Will replace the element. ; ordrng 1 W11255552 (elmnt-surf)
Near Vinton, VA 24179
Chris S.
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The sealed system is leaking. Will replace the RC evap and drier. ; rqstng P&A on 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
Near Taft, TX 78390
John L.
Job Details: 10/02/2019
WASHER MAYTAG MVWB880BW "Installed drain pump, tested pump for function. Water draining as should, issue resolved."
Near Blue Ridge, VA 24064
Chris S.
Job Details: 10/02/2019
KITCHEN WHIRLPOOL WDT750SAHZ0 The diverted valve isn’t working correctly causing the control to not advance to the wash cycle. ; ordrng 1 W11087376 (pump&motor)
Near Corpus Christi, TX 78412
Adam
Job Details: 10/02/2019
DRYER AMANA NED6620HC Installed and tested components issue resolved. Unit in excellent working condition.
Near Daleville, VA 24083
Uriah B.
Job Details: 10/02/2019
FREEZER WHIRLPOOL WRS571CIHZ01 "Cx says that door has been replaced. Alignment at bottom of door does not seem correct. FC door sticks out past flush. Not sealing properly at both top and bottom. Gasket would not reshape to fix. As far as I can tell, needs another FC door. Will order hinges as well. ; ordrng 1 LW11202405 (dor-fip) and 1 W10876191 (cam-door) and 1 W10901054 (hinge-door) and 1 W11293374 (hinge-door) and 1 WPW10257206 (cam-door)"
Near Victoria, TX 77901
Michael
Job Details: 10/02/2019
WASHER MAYTAG MVWC360AW0 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no error codes, the appliance is working normal"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 10/02/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Incorrect slides sent out. Needs left slide for left pantry drawer. And right slide for left pantry drawer. Will need three count.; ordrng 1 W11294548 (MIDDLE PANTRY SLIDES) and 1 W11397195 (LEFT PANTRY LEFT SLIDE)
Near Corpus Christi, TX 78411
Adam
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Sr#7725922043. Customer called in stating same complaint as last time. Call tech line again with the same issues and complaints customer conveyed to me tech line states nothing wrong with units all functions work as designed. Check line has updated existing SR number.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/02/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Needs pump and motor. Available at Tribles and picked up.; pckd up 1 W11085683 (pump&motor)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/02/2019
RANGE WHIRLPOOL WFC310S0ES3 Found breaker thrown because short from broil element to back panel. Broil element was too long because it was not secured correctly. Needs broil element. Also needs main fuse as it broke when servicing trying to pull wire from it to check it. ; ordrng 1 W10856603 (elmnt-brol) and 1 WP3196548 (fuse-thrml)
Near Rockport, TX 78382
John L.
Job Details: 10/02/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 "Installed icemaker, valve and control. Icemaker called for water, did not over fill. No leaks on or around icemaker. Issue resolved."
Near Ingleside, TX 78362
John L.
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Looked at unit, does not come with a chute to direct ice when dispensed. Called Techline and spoke with Abby. Explained whether it was normal or a chute was available to install. Separator not designed with chute, Techline advised that customer just has to hold any glasses as close as possible to door when dispensing ice."
Near Kingsville, TX 78363
Adam
Job Details: 10/02/2019
WASHER ROPER RTW4516FW1 Inspection of unit shows error code for lid lock failure. Replaced lid lock to resolve issue.; rqstng P&A on 1 W10682535 (latch) and 1 W10714899 (strike)
Near Robstown, TX 78380
John L.
Job Details: 10/02/2019
WASHER WHIRLPOOL WFW72HEDW "Inspected unit, ran diagnostics. Pulled F3E1 water level error, no other errors pulled. Ran auto test, unit went through test without issue. Ran unit on a normal cycle, found unit not dispensing proper amount of water. Replace water sensor and its components to resolve this issue.; ordrng 1 W10448876 (water level switch) and 1 W10575417 (hose) and 1 W10831586 (trap)"
Near Victoria, TX 77901
Michael
Job Details: 10/02/2019
DRYER ROPER RED4516FW0 "Not heating, thermal cutoff was not plugged in all the way, corrected problem, appliance is heating and working normal"
Near Victoria, TX 77905
Michael
Job Details: 10/02/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer said the ice dispenser isn’t working, tested the dispenser, it’s working properly. Called tech line and spoke with Kathy SR 7726005751, I explained what I’ve done she suggested I change out the ice bin, motor and shaft, ordered parts ; ordrng 1 W10822606 (motor) and 1 W11129522 (ice-contnr) and 1 WPW10347114 (shaft)"
Near Corpus Christi, TX 78415
Adam
Job Details: 10/02/2019
DRYER MAYTAG MEDB765FC0 Installed components per tech lines instructions issue resolved ran a test load with some throw blankets in dryer stayed shut through a five minute cycle. Issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 10/02/2019
WASHER MAYTAG MVWC565FW1 Inspection of the unit shows that it is getting proper voltage. Unable to run a diagnostic board completely dead. Replace control to resolve issue; ordrng 1 W11101488 (cntrl-elec)
Near Kingsville, TX 78363
Adam
Job Details: 10/02/2019
WASHER WHIRLPOOL WTW5000DW2 Install components calibrated unit ran verification cycle all issues resolved
Near Victoria, TX 77901
Michael
Job Details: 10/02/2019
WASHER MAYTAG MVWC565FW1 "The customer was not understanding why she couldn’t get more water during a wash. Explained she would need to put it on deep water wash to get the maximum water fill, except on normal wash which would only do auto sensing. I went ahead and calibrated and performed a diagnostics test, completed with no issues"
Near Conway, AR 72034
Doug M.
Job Details: 10/02/2019
DISHWASHER KITCHENAID KUDS30FXSS9 "Inspected unit for not starting found loose wire nut in junction box,reset wire nut,performed service diagnostics found 10-1,6-6,6-1 error codes,performed resistance test on owi reading to high at 67k ohms out of range,fuse test found lees than three ohms indicating per 10-1 & 6-6 error to replace main control,diagnosed to need main control w10479761,owi sensor,customer does not want to move forward at this time"
Near Corpus Christi, TX 78405
Adam
Job Details: 10/02/2019
WASHER AMANA NTW4516FW2 Inspection of unit shows drain pump continuously running control board will not accept commands and stuck in lock position. Replace control board latch and water pump to resolve issue; ordrng 1 W10682535 (latch) and 1 W10775446 (pump-water) and 1 W11101098 (cntrl-elec)
Near Corpus Christi, TX 78416
Adam
Job Details: 10/02/2019
WASHER MAYTAG MVWX500XW1 Inspection of unit shows error code for motor fault and shifter fault. Replace motor belt actuator and cam assembly to resolve issue. Job will require authorization.; rqstng P&A on 1 W10006353 (CAM) and 1 W10006355 (actuator) and 1 W10006384 (belt) and 1 W10249628 (drive motor)
Near Rockport, TX 78382
John L.
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Inspected unit, ran unit in diagnostic mode. Just an icemaker for function, icemaker turns but extremely loud. Icemaker called for water, can hear valve buzz but no water is dispensed. Replace icemaker and valve to resolve this issue.; ordrng 1 W10341329 (valve) and 1 W10394076 (valve-inlt) and 1 W10746960 (icemaker)"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRS311SDHW00 "While installing parts, found that new motor did not turn at all. Shaft on new motor frozen. Unable to complete repair, will need to order new motor to resolve this.; ordrng 1 WP2315549 (evap fan motor)"
Near Victoria, TX 77901
Michael
Job Details: 10/02/2019
WASHER MAYTAG MHWE200XW00 "The customer says that the appliance works but they have to close the door harder than normal to get it to start. Saw that the top left side of the front panel was bulged out a little bit where the below goes, unable to push it in. Called and spoke with Chris SR 7726009418, he felt that because it’s an old unit and new parts they need to be broke in and has never heard of a door just blowing open like that or having a bulge like that. The customer was not satisfied with that and not willing to cooperate. Chris advised to go ahead and order the front panel and would document the account ; ordrng 1 WPW10306505 (panel)"
Near Bryant, AR 72022
Doug M.
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced all listed parts due to multiple issues with unit not cooling per e1 error code and not making ice