Near Corpus Christi, TX 78410
John L.
Job Details: 02/09/2021
WASHER MAYTAG MVW7230HW0 "I installed components, re-calibrated unit. Tested after re-calibration, found issue with valves on unit. Valves attempt to open, but only allowing a trickle of water to dispense. Replace valves to resolve issue.; ordrng 1 W11198958 (Inlet valve assembly)"
Near Kingsville, TX 78363
Adam
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW8040DW4 Inspection of unit shows no response most of the time. Try entering unit into diagnostic mode it will only show triple eights and then turn off sometimes but will never show an error code history. Canceling this process and restarting shows unit will not respond but this time will let me make selection from command list. Replace console and control as well as lid lock to resolve issue. Job will require authorization. Also have not set return date pending authorization and part arrival; rqstng P&A on 1 W10787878 (latch) and 1 W11035006 (console) and 1 W11105148 (cntrl-elec)
Near Kingsville, TX 78363
Adam
Job Details: 02/09/2021
WASHER MAYTAG MVWB835DW1 Inspection of unit shows error code for lid lock failure. Also drain pump not emptying tub the way it should. Replaced lid lock and drain pump to resolve issue. Notes state lid lock assembly has already been ordered. Have not set return date pending part arrival; ordrng 1 W10727777 (pump-water)
Near Corpus Christi, TX 78413
Adam
Job Details: 02/09/2021
DRYER AMANA NED4655EW1 Inspection of units does show good voltage but while trying to test individual components several came back as bad and unable to make proper contact with timer. Will need to replace timer heating element and thermostats to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element) and 1 W10745655 (timer)
Near Corpus Christi, TX 78414
Adam
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW8500DC4 Inspection of unit shows water leaking from water housing as well as drain hose from back panel. Further inspection shows there is a loud screeching/squealing noise happening through every rotation of the tub in spin cycle. Also units not always wanting to shift. Further inspection also shows what could be oil seeping from rotor. Replace drain hoses drain pump basket gear case clutch rotor and stater to resolve issue. Job will require authorization. Also will require double labor; rqstng P&A on 1 W10221546 (outer drain hose) and 1 W10447975 (slider) and 1 W10447979 (rotor) and 1 W10564013 (nut-spaner) and 1 W10579778 (stator) and 1 W10586079 (basket asm) and 1 W10625252 (screw) and 1 W10727777 (pump-water) and 1 W10786890 (hose assy.) and 1 W10817398 (clutch) and 1 W10834890 (washplate) and 1 W10868473 (gearcase) and 1 W11096284 (housing)
Near Victoria, TX 77905
Michael
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Defrosted the evaporator, installed part ordered, went into diagnostics, tested the fans, now the fan in the FC isn’t coming on, need to replace, ordered part to resolve issue, please schedule the customer when the part comes in ; ordrng 1 W11249952 (motor-evap)"
Near Robstown, TX 78380
John L.
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW5000DW "Inspected unit, found outer tub broke at suspension. This has caused damage to components under unit as well as gearcase. Also inner tub has a lot of wobble, wash plate is fused to gearcase shaft. Will need to replace all tub components to resolve.; rqstng P&A on 1 W10512161 (tub asm) and 1 W11228718 (suspension) and 1 W10586077 (basket) and 1 W10396887 (hub) and 1 W10834890 (washplate) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10006487 (motor-drve)"
Near Robstown, TX 78380
Adam
Job Details: 02/09/2021
DRYER WHIRLPOOL WED5000DW2 Installed components tested the unit issue resolved
Near Victoria, TX 77905
Michael
Job Details: 02/09/2021
WASHER MAYTAG MVW7232HW0 "Customer said it’s doing the same as before and gave F0E7 error code,. F0E3 was stored in faults, unplugged the appliance and installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 02/09/2021
MICROWAVE KITCHENAID KOCE500ESS11 "Installed parts ordered, light still didn’t come on when the door is opened, ordered the switches.; ordrng 3 W10211972 (switch)s"
Near Victoria, TX 77901
Michael
Job Details: 02/09/2021
RANGE AMANA ACR4303MFB4 "Installed kit, the elements are heating and working normal"
Near Corpus Christi, TX 78408
John L.
Job Details: 02/09/2021
RANGE WHIRLPOOL WGE745C0FS01 "Inspected unit found issue with switch membrane, damaged membrane is causing issues with switches as membrane has a few deformed areas obstructing the use of knobs on unit. Will need to replace to resolve issue.; ordrng 1 W10826679 (swtch-memb)"
Near Corpus Christi, TX 78410
Adam
Job Details: 02/09/2021
RANGE AMANA AER6303MFS2 Inspection of unit shows no error codes. Rains will work but oven not responding not heating. Further inspection of unit shows harness at terminal block has fried. Replace harness to resolve issue. Have not set return date pending part arrival; ordrng 1 W11134840 (harns-wire)
Near Victoria, TX 77905
Michael
Job Details: 02/09/2021
RANGE WHIRLPOOL WEC310S0FW3 "Installed part ordered, the top elements and oven are working normal"
Near Tivoli, TX 77990
John L.
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, found leak on evaporator. Took a sd-pic of leak area, also noticed start device would click to turn on compressor but no function out of compressor. Compressor extremely hot, most likely has seized up due to lack of Freon. Will need to replace compressor and evaporator to resolve issue.; ordrng 1 WPW10507886 (compressor) and 1 W10570565 (evaporator)"
Near Corpus Christi, TX 78411
John L.
Job Details: 02/09/2021
RANGE AMANA ACR4303MFW3 "Installed control board, tested after install. Issue resolved.; used 1 W10904901 (CNTRL-ELEC) from stock"
Near Victoria, TX 77905
Michael
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW5000DW2 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is is no longer making the noise and working normal"
Near Alice, TX 78332
Adam
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW4950HW1 Loud screeching noise coming from washer every time it rotates. Removed wash plate and hub noise coming from inside gear case. Replace hub retainer screws actuator capacitor clutch to resolve issue also receiving error code for drain pump. Job will be double labor. Also I have not set a return date pending part arrival; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10721967 (drive pulley) and 1 W10775446 (pump-water) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870912 (gearcase)
Near Corpus Christi, TX 78418
Adam
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW5000DW1 Installed component issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 02/09/2021
DRYER AMANA NED4655EW1 60107 apt. Install components tested unit issue resolved
Near Corpus Christi, TX 78418
John L.
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Installed compressor, vacuumed lines after installation. Unit held vacuum, charged unit to proper levels. Unit is holding pressure and is cooling. Issue has been resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDT730PAHW0 "Inspected unit, ran a few tests. Unit is working as designed, currently no issues with this unit."
Near Corpus Christi, TX 78414
Adam
Job Details: 02/09/2021
DRYER MAYTAG MED7230HW0 Customer complaint of unit text. Cycles before clothing dry. Inspection of the unit shows all functions work as intended dryer is receiving proper voltage and preaching correct temperatures. Issue customers having would have to be directly related to the exhaust for the unit is a large three-story home that exhaust out the roof. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 02/09/2021
DRYER MAYTAG MED7230HW0 Customer complaint of unit text. Cycles before clothing dry. Inspection of the unit shows all functions work as intended dryer is receiving proper voltage and preaching correct temperatures. Issue customers having would have to be directly related to the exhaust for the unit is a large three-story home that exhaust out the roof. Issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW4816FW2 According to SB web product is out of warranty. Informed customer there would be a service charge that’s due for a diagnostic, customer okayed this and I continued with inspection. Error code on unit shows as open circuit on motor. Calibrating unit and running verification cycle shows all functions work as designed. Manually testing unit between agitate in spin shows good function no issues found. I did inform customer that diagnostic would be good for 90 days so the problem does continue she can call back. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 02/09/2021
DISHWASHER KITCHEN AID KDTE234GBS0 "Spoke with the customer, she said she had left a vm with us to cancel the order, no longer needs us to come out."
Near Victoria, TX 77905
Michael
Job Details: 02/09/2021
DRYER WHIRLPOOL WED5000DW2 "Installed thermostat, the is heating and working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 02/09/2021
WASHER MAYTAG MVW7230HC0 Customer states unit stop mid cycle. Inspection of unit shows error code for Out of balance pause and Off balance load. Calibrated unit and tested all functions everything works as designed no issues found. Issue is with the way customer is separating and loading unit at the time of unit shutting down customers washing one large throw blanket and a Mattress pad when I had her remove the items from the machine I explain to her the difference in weight and proper loading techniques. After explain to customer proper usage of the unit as well as load and soap distribution issue was resolved
Near Corpus Christi, TX 78404
Adam
Job Details: 02/09/2021
DRYER MAYTAG MEDB835DC3 Inspection of unit shows several error codes one per stock button one for airflow and one for L2 line voltage. Inspection of unit shows all functions work as designed unit is hitting and keeping temperatures As well as receiving voltage. Issue I believe with customers complaint of running numerous cycles would be directly related to exhaust set up. I did advise that hose needs to be as straight as possible to allow for maximum efficiency of the unit. The way the hoses position now has been stretched out to its full length and coiled on top of itself making several different turns. Issue resolved
Near Corpus Christi, TX 78414
John L.
Job Details: 02/09/2021
DISHWASHER KITCHEN AID KDTM354DSS4 "Installed dispenser, all issues have been resolved."
Near Port Lavaca, TX 77979
Michael
Job Details: 02/09/2021
DRYER MAYTAG MEDC465HW0 "Installed the thermostat, turned the appliance on, it’s heating and working normal."
Near Port Lavaca, TX 77979
Michael
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed FC light module, the lights are working normal, tested the ice maker, it did leak water, removed the ice maker and emptied the water, put back in place and pushed up on it when I screwed the ice maker back in place, tested again, no leaks, appliance is working normal"
Near Refugio, TX 78377
John L.
Job Details: 02/09/2021
DISHWASHER AMANA ADB1400AGB1 "Installed new control board, tested unit after installation. Unit is now functioning, issue resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 02/09/2021
REFRIGERATOR AMANA ART318FFDB07 Customer complaint of refrigerator section not cooling. Inspection of the unit shows all thermistors and heater work as intended. Temperatures in freezer compartment are well under 5° and refrigerator compartment well under 40°. No issues found with refrigerator temperatures are good and consistent
Near Refugio, TX 78377
John L.
Job Details: 02/09/2021
RANGE AMANA ACR4303MFB3 "Install controller, tested after installation. Issue has been resolved."
Near Conway, AR 72032
Jeff N.
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Pump is not working. Ordering sump and control.; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
Near Conway, AR 72032
Jeff N.
Job Details: 02/09/2021
DISHWASHER MAYTAG MDB9979SKZ0 Not heating in normal cycle is heating in sanitize cycle. Ordered pcb; ordrng 1 W11084865 (HARNESS FR UI TO PCB) and 1 W11413965 (UI PANEL) and 1 W11414079 (PCB)
Near Jacksonville, AR 72076
Jeff N.
Job Details: 02/09/2021
LAUNDRY WHIRLPOOL MVW7230HW0 Hmi not coming on. Acu is sending power now. Ordering new hmi; ordrng 1 W11478526 (HMI)
Near Beebe, AR 72012
Jeff N.
Job Details: 02/09/2021
WASHER MAYTAG MHW5630HC0 Sr mut6w00dpl1 machine got off balance broke spring that holds tub. Bellow got damaged also. Replacing tub assy.; ordrng 1 W11287253 (TUB ASSY) and 2 W11314394 (spring)s and 1 W11314648 (bellow)
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT541SZDB00 "Inspected unit for door gasket tears, found that insulation is coming on of bottom of the door not allowing the gasket to close right, diagnosed to need door; ordrng 1 LW10648577 (FREEZER DOOR)"
Near Hot Springs, AR 71913
Blake D.
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Inspected unit for not dispensing cubed ice, took out ice bucket tested cube and crush ice, saw that the SOLENOID did not move at all, diagnosed to need SOLENOID; ordrng 1 WP2152713 (SOLENOID)"
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 02/09/2021
REFRIGERATOR AMANA ARSE66ZBC "Inspected unit for leaking, found ice blocking the water flow to ice machine, cleared ice tested unit operation checks okay"
Near Conway, AR 72032
Jeff N.
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Threads on motor are stripped out. Ordered motor.; ordrng 1 WP63052-2 (impeller) and 1 WPW10317991 (motor)
Near Conway, AR 72034
Jeff N.
Job Details: 02/09/2021
WASHER WHIRLPOOL WFW5620HW0 Leaking at soap dispenser. Ordering dispenser and vent hose and dispenser box. Paid in full auth code 08317d. ; ordrng 1 W11316604 (hose) and 1 W11465532 (DISPENSER )
Near Lake Hamilton Township, AR 71913
Blake D.
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDT705PAKZ0 "Replaced listed parts, tested unit operation checks okay"
Near Corpus Christi, TX 78414
John L.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFF707ESS00 "ATTENTION: CUSTOMER WILL SCHEDULE IF DECIDING TO GO THROUGH WITH REPAIRSInspected unit found multiple issues, gasket falling apart on freezer door. Will need to replaced. Also evaporator fan in fridge section is iced over, ice has made contact with fan. Will need to replace fan and harness to resolve issue.Following parts needed : QuotedMotor evaporator : W10633621 Harms-wire : WPW10277799 Support : WPW10389152 Gasket-fip : W10407216 "
Near Corpus Christi, TX 78418
John L.
Job Details: 02/05/2021
WASHER AMANA NTW4655EW0 "Customer has declined service, customer has had unit serviced since unit was the last diagnosed."
Near Port Aransas, TX 78373
John L.
Job Details: 02/05/2021
WASHER MAYTAG MVWB765FW3 "Installed component, tested after installation. No leaking found, issue has been resolved."
Near Goliad, TX 77963
Michael
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE320M0JS0 "Installed parts ordered, glass top in good condition, the appliance is working"
Near Port Aransas, TX 78373
John L.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit, using UV light. Detected leak in evaporator, evaporator will need to be replaced to resolve issue with this unit. Unfortunately customer will no longer be in area, to do installation of evaporator."
Near Sinton, TX 78387
Michael
Job Details: 02/05/2021
DRYER AMANA NED4655EW1 "Installed timer, ran the appliance, the timer is rotating and shutting off properly"
Near Alice, TX 78332
Adam
Job Details: 02/05/2021
DRYER MAYTAG MEDB765FW0 Customer complaint of no heat. Inspection of unit shows bad voltage. Informed customer they would need to contact professional electrician to resolve issue.
Near Corpus Christi, TX 78411
John L.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Inspected unit, light is functioning. Light turns off and on when switch is depressed. No issues at this time."
Near Taft, TX 78390
Michael
Job Details: 02/05/2021
RANGE AMANA AGR4230BAB3 "Installed parts ordered, the appliance is working normal"
Near Robstown, TX 78380
Adam
Job Details: 02/05/2021
DRYER MAYTAG MEDB835DW4 Install components tested unit issue resolved
Near Corpus Christi, TX 78415
Michael
Job Details: 02/05/2021
WASHER MAYTAG MVWC565FW1 "Making a noise from the bolt per customer. F8E1, cleared error code, tested the valve, working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Corpus Christi, TX 78416
Michael
Job Details: 02/05/2021
DRYER WHIRLPOOL WED4850HW0 "Making a rattling noise per customer. Ran the appliance and heard like change rattling. Removed the front panel and drum, found the belt had some tears in it, replaced the belt from one I had in truck stock part W10131364, the rollers and idler were in good condition, put the appliance back together, still hear a rattling noise, removed back panel, exhaust is tight, torqued the screws to the covers, put back panel in place, ran the appliance, still making a slight noise, unable to find the cause, the appliance is heating and working normal"
Near Odem, TX 78370
John L.
Job Details: 02/05/2021
WASHER MAYTAG MVWB965HC0 "Installed new latch, tested after installation. Good luck is functioning as designed. Issue has been resolved"
Near Corpus Christi, TX 78416
Michael
Job Details: 02/05/2021
WASHER MAYTAG MVWC415EW1 "Not sure why we were here, but she said it was making some noises. No error codes, calibrated and performed a diagnostics test, the noise she is hearing is the clutch, when it grabs the basket, which is normal, the appliance is working normal"
Near Corpus Christi, TX 78410
John L.
Job Details: 02/05/2021
WASHER MAYTAG MVW7230HW0 "Inspected unit, found unit not level. And found 3 dimes caught in between wash plate and tub. Removed coins and noise is no longer present. Since unit was uneven his created movement of unit this caused lines to tap against body resulting in a tapping noise. After a few adjustments, issue has been resolved."
Near Kingsville, TX 78363
Adam
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5000DW2 Inspection of unit shows error code for unbalanced load. Customer states unit will not agitate or spin. Testing this function show hub and wash plate are both free spinning on unit. Also wall water is entering tub there is a loud screeching noise coming from water valve. Unable to separate wash plate. Will need to replace gear case wash plate cam actuator capacitor belt and water valve to resolve issue. Job will require authorization. Also job should be considered double labor. Have not scheduled return visit pending authorization and part delivery; rqstng P&A on 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10834890 (washplate) and 1 W10866250 (capacitor) and 1 W10870913 (gearcase) and 1 W11025984 (valve)
Near Odem, TX 78370
Michael
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "The door handle came off on the right side. The set screw came loose from the bracket causing the hand to fall off, put the bracket back in place and torqued the set screws on both side, advised to make sue they pull from the middle of the handle, door is opening and closing normal, handle is secure."
Near , TX 78363
Adam
Job Details: 02/05/2021
WASHER ROPER RTW4516FW2 Inspection of unit shows suspension extremely bouncing. Replaced suspension to resolve issue.; ordrng 1 W10821951 (suspension)
Near Falfurrias, TX 78355
Adam
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4816FW2 Inspection of unit shows drain pump continuously running. Also receiving error codes for Stocks button and long fill. Replace drain pump water valve and control board to resolve issue.; ordrng 1 W10775446 (pump-water) and 1 W10869799 (valve) and 1 W11101101 (cntrl-elec)
Near Alice, TX 78332
Adam
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4855HW1 Inspection of unit shows error code for Longville. Replace water valve to resolve issue.; ordrng 1 W11025984 (valve)
Near Corpus Christi, TX 78412
John L.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED5000DW2 "Inspected unit, found unit powers on and heats but motor runs rough. Tried to spin drum by hand, can feel rollers binding up. Also seal has ripped unit not holding in heat as should. Replace motor, rollers and seal to resolve issues.; ordrng 1 W10185992 (timer) and 1 W10823580 (seal-door) and 1 W10396029 (asm mtr) and 1 691366 (idler pulley) and 1 694089 (sub 279711) and 2 W10756057 (support)s and 1 WPY055980 (adhesive)"
Near Corpus Christi, TX 78405
Michael
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Not cooling in the refrigerator. Opened the door to the FC,, the temperatures are normal, fan wasn’t running, therefore no air flowing to to RC, I don’t have the fan in my bin, ordered part and rescheduled customer, wants it sooner if possible.; ordrng 1 WP2315539 (motor-evap)"
Near Port Aransas, TX 78373
John L.
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW3090JW "Ran diagnostics test, unit has error code F06 motor error. Ran test on components, as soon as test begins unit shuts down and flashes F06 code. Tested on spin only cycle, unit powers on and starts cycle but no movement from motor. Checked tub for any issues, tubs spins without issue. Issue with MCU, or motor windings have issues. Will need to replace MCU and motor to resolve any issues.This will require a helper as this is a stacked unit in a RV; ordrng 1 W11334214 (Control) and 1 W10884517 (stator) and 1 W10706381 (rotor) and 8 W10780181 (screw)s and 1 W10655372 (screw)"
Near Corpus Christi, TX 78412
Adam
Job Details: 02/05/2021
DRYER AMANA NED4655EW1 Inspection of unit shows unit now receiving proper voltage but is Not heating. Also timer continuously runs will not stop at the off position. Ordering timer and thermistors to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10745655 (timer)
Near Corpus Christi, TX 78412
Adam
Job Details: 02/05/2021
WASHER MAYTAG MVWB765FW0 Disassembled unit and opened box for new component only to see that housing has large crack running through it. Part is defective re-order components to resolve issue. I have not set return date; ordrng 1 W10854688 (housing)
Near Corpus Christi, TX 78410
Michael
Job Details: 02/05/2021
WASHER MAYTAG MVW6230HW0 "Making screeching noises per customer. No error codes, tested the spin cycle and heard the noise. Order gearcase and motor, I have replaced the gearcase before on the same model for a screeching noise and it still made the screeching noise after replacing it, when I spoke with tech line they said to order the motor and not reorder the gearcase. Please schedule the customer when all parts are received ; ordrng 1 W11026785 (motor-drve)"
Near San Antonio, TX 78224
Jesus C.
Job Details: 02/05/2021
DRYER MAYTAG MED6230HW Tested dryer. Not spinning. Found belt slipped off idler pulley. Reinstalled belt. Unit spins. Good heat. Unit is working properly. Job complete.
Near Schertz, TX 78108
S. L.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Complaint is ice not dispensing but water does. Door switch working but light not working either. Removed ice bin removed metal shroud covering light and auger motor. Found molex not fully connected. Connected molex and tested all operations normal
Near Schertz, TX 78108
S. L.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Customer complained that he has unit set to 33 but not getting below 38, icemaker working no heat from cabinet, showed customer where thermistor is at checked temp at thermistor unit working correctly."
Near San Antonio, TX 78219
S. L.
Job Details: 02/05/2021
DRYER AMANA NED4655EW1 L1 burnt at terminal block and power cord. Replaced terminal block and repaired wire with kit tested all operations normal. Called techline waited 30 minutes cannot wait any longer unit is repaired customer needs new power cord.
Near San Antonio, TX 78222
S. L.
Job Details: 02/05/2021
RANGE KITCHENAID KFEG500ESS3 "Complaint is aqualift not cleaning the cavity like customer thinks it should. Ran test with distilled water started cycle. Used thermocouple temperature reached and stabilized at 240 degrees. Called techline sr number spoke to Kathy sr 7729922083 no error codes unit operating as designed. Customer thinks this is design flaw advised that this is not and this os normal operation, went over cleaning procedure customer not happy with my answer referred customer back to customer experience."
Near San Antonio, TX 78263
S. L.
Job Details: 02/05/2021
OVEN ELECTRIC (S WHIRLPOOL RBD305PRS00 "Found bake element burnt in upper oven before replacing powered breaker on tested unit found clock and display not work the touchpad is working checked connections needs microcomputer part 8303883 this is discontinued spoke,to safety Kim Sr 7723683818 she said part is definitely discontinued advised me to have customer contact safety for further assistance . Job complete"
Near La Vernia, TX 78121
S. L.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5105HW0 Found F0 E2 error and F7E7 error and customer uses afresh and HE detergent tested found bad control replaced control ran test all operations normal.
Near San Antonio, TX 78224
Jesus C.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Customer does not want service.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT750SAHB0 "Customer stated upper rack adjuster broke and issues draining. Confirmed that the upper rack adjuster broke. Customer already purchased adjuster kit himself. Quoted Sc and 102.45 for labor, customer wanted to proceed with repair. Found drain issue to be some food particles keeping check valve slightly open. Advised for this issue to run a cleaning cycle, and if issue persists then it would need a new drain hose. Installed new rack adjuster kit that customer purchased. Unit testing good now. No further issues at this point. Collected Sc and labor"
Near San Antonio, TX 78256
Colton B.
Job Details: 02/05/2021
WASHER AMANA NTW4516FW3 "Issue was a leaking washer. Found drain hose not fully seated on the washer. Tightened that, unit no longer leaking. Ran a deep fill cycle without any leaks. Unit tested good. Found a March 4, 2020 purchase date. Unit in warranty."
Near Boerne, TX 78006
Colton B.
Job Details: 02/05/2021
COMPACTOR JENNAIR TC607X1 Issue was that ram was stuck in down position. Manually raised ram. Cleaned off positional switch. Unit tested good.
Near San Antonio, TX 78218
Jim G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE505W0JS Sure enough part needed is the panel. ; schdld next appmnt for 2/10 WED !
Near Helotes, TX 78023
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Found unit freezing refrigerator section, we will need to go forward with control. Will also order thermistor for freezer and UI; ordrng 1 W10316760 (Thermistor) and 1 W11284720 (Ui)"
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 02/05/2021
DRYER AMANA NED4655EW1 "48597 checked dryer found bad hi limit after replacement no issues, good heat. Job complete."
Near Schertz, TX 78154
S. L.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED9750WW0 Checked unit found door switch good power to motor bad belt switch. Bypasses switch motor not working needs motor and switch service fee paid prior, remaining balance parts and tax. Call when parts come in.; ordrng 1 279787 (Motor) and 1 WPW10411937 (Switch belt)
Near San Antonio, TX 78254
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Bad unit with a bad ice maker, replaced and tested to complete."
Near San Antonio, TX 78254
Richard G.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4855HW1 Spoke with homeowner. He states this unit is under a 5 year extended warranty. Did not see anything showing a dispatch from extended warranty. Advised customer to have the job redispatched through the extended warranty program.
Near San Antonio, TX 78250
Richard G.
Job Details: 02/05/2021
DISHWASHER KITCHEN AID KDTE334GPS0 Customer complaint is that he cleaned out the hoses and the unit is still not draining. Removed drain hose from garbage disposal and unit drained into bucket. Checked garbage disposal and found blockage in the dw drain hole. Customer cleaned out the drain hole and we attempted drain again. Unit drained with no problems. Dw is operating as designed.
Near San Antonio, TX 78250
Tommy B.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE505W0HS1 Swapped out gasket on the oven to resolve issue of heat escaping. No further issues at this time.
Near Boerne, TX 78006
Colton B.
Job Details: 02/05/2021
WASHER MAYTAG MHW5500FW "Issue is that load sometimes shuts off mid cycle. Replaced control, unit tested good."
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4816FW2 Customer states they have extended warranty. No policy attached to ticket. Customer will call to get dispatch authorization.
Near La Vernia, TX 78121
S. L.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found broken wire on FC door causing dispenser and intermittent icemaker issues tried to repair wire but damage to far up by door need otl for door.; rqstng P&A on 1 LW11202405 (FC door stainless), states that autho needed"
Near San Antonio, TX 78251
Richard G.
Job Details: 02/05/2021
WASHER MAYTAG MVWC565FW2 Customer complaint is that the unit is leaking. Found water inlet hoses to be loose. Tightened inlet hoses. Tested to complete. Unit is good to go.
Near San Antonio, TX 78227
Jesus C.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Unit not going into defrost. Sensor is good. Will need to replace control and UI. ; ordrng 1 W11214887 (cntrl-elec) and 1 W11449482
Near Boerne, TX 78006
Colton B.
Job Details: 02/05/2021
MICROWAVE OVEN JENN-AIR JMW2430DS03 "Issue was that the new UI panel was missing buttons. After breaker was replaced the UI seemed to be using the wrong software version. Reset to correct software version, unit tested good."
Near San Antonio, TX 78260
Jim G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Recalibrated yesterday. Closing ticket today. Issue resolved.
Near San Antonio, TX 78249
Tommy B.
Job Details: 02/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ Swapped out magnetron and diode to resolve issues. Unit tested good with no further issues at this time
Near La Vernia, TX 78121
S. L.
Job Details: 02/05/2021
WASHER MAYTAG MVWX655DW0 Found bad hub on basket recommended changing gearcase as well to avoid future issues. Customer only wants to do hub. call when part comes in.; ordrng 1 W10528947 (Hub)
Near , TX 78015
Douglas H.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer stated unit not drying properly. Ran unit through test cycle to check unit. Unit functioning as designed. Educated customer on proper steps to help unit dry ie hot water at sink prior to starting unit, rinseaid, soap placement and usage, cycle settings. No further issues at this point."