Service History 262

Near Live Oak, TX 78233
Devon F.
Job Details: 12/17/2019
RANGE WHIRLPOOL WFC310S0EW1 Customer complaint was unit would not heat to proper temperature adjusted temperature from UI panel to resolve issue and tested with thermometer to be sure test pass unit is operating as designed.
Near Stockdale, TX 78160
S. L.
Job Details: 12/17/2019
WASHER WHIRLPOOL WTW5000DW1 "Unit only works in diagnostics found control board getting power but will not start unless in service mode, found failed lid latch and strike as well as worn suspension need new board lock strike and suspension. Need OtL; rqstng P&A on 1 W10682535 (latch) and 1 W10714899 (strike) and 1 W10748956 (suspension) and 1 W10803586 (cntrl-elec)"
Near San Antonio, TX 78239
Steven G.
Job Details: 12/17/2019
WASHER MAYTAG MVWC425BW1 "Checked washer found unit not draining found no power to pump, pump probable pump took out board ordered. Send hard copy to customer ; ordrng 1 W10614033 (pump-water) and 1 W10671342 (cntrl-elec)"
Near San Antonio, TX 78252
Ezequiel V.
Job Details: 12/17/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced control board dishwasher began operating as designed. Checked for error codes no issues. Ran diagnostics no errors found during testing. Job complete.
Near San Antonio, TX 78233
Devon F.
Job Details: 12/17/2019
WASHER MAYTAG MVWB865GC0 Customer complaint was unit would make clanking sound ran diagnostic got no error codes checked wash pate and drum for coins binding or scratching put unit in spin and agitate mode no noise instructed cus to record next time unit makes noise. Unit is operating as designed at this time.
Near San Antonio, TX 78253
Justin
Job Details: 12/17/2019
RANGE WHIRLPOOL WFG540H0AS0 "Replaced regulator, tested to ensure leak has stopped. Tested unit to complete. 3048KITRC had to purchase kit from Lowe’s due to fitting being stuck on old regulator. Instructed customer to have gas company come out one more time just to double verify everything Is good."
Near Stockdale, TX 78160
S. L.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Found failed icemaker and harness, found busted fill tube from kinked waterline at supply corrected water supply line turned off ice maker to prevent water leaking and advised customer to replace water supply line to prevent leaking at wall. Replacing fill tube ice maker and harness rescheduling 12/23.; ordrng 1 W10884720 (harns-wire) and 1 W11415785 (WATER TUBE) and 1 WPW10300024 (icemaker)"
Near Floresville, TX 78114
S. L.
Job Details: 12/17/2019
WASHER AMANA NTW4516FW3 Found bad shifter through diagnostics replaced shifter recalibrated tested all operations normal. Advised of survey and paper. Customer declined email.; used 1 W10913953 (ACTUATOR) from stock
Near San Antonio, TX 78238
Christian G.
Job Details: 12/17/2019
MW-HOOD COMBO MAYTAG MMV1174FB0 "Issue stated by customer: microwave not powering on at all. Replaced fuse, interlocks and control. Unit test good. Informed customer of survey."
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 12/17/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced assembly upper pan and lower pan front. Replaced control board. Conducted diagnostics, no error codes. Fully operational. Good seal, drawers working as designed. Job complete. One of the stop pans was not delivered by the courier. However, I did not need even the one that was delivered."
Near San Antonio, TX 78254
Christian G.
Job Details: 12/17/2019
DRYER WHIRLPOOL WED7500GW0 "Issue stated by customer: dryer adding time. Adjusted dryness settings back to standard(they were set at max) F4E4 error code found, but L1, L2 voltages read at 124,123, and total 247. Cannot find any other issues with unit at this time. If issues persist please send senior tech."
Near Converse, TX 78109
Steven G.
Job Details: 12/17/2019
DISHWASHER KITCHENAID KDTM404EBS3 "Checked dishwasher ran diagnostics found fault code for bad sensor, replaced sensor and adjusted drain hose and ran test cycle everything checks ok ; used 1 W11084121 (SENSOR) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/17/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue stated by customer: dishwasher leaking. Replaced inner tub, insulation and gasket. Unit test good. Informed customer of survey."
Near San Antonio, TX 78253
Justin
Job Details: 12/17/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Customer had an inspection, they checked the oven and said it was too hot from set point, adjusted calibration down -5 and showed customer how that was done. Unit is good to go, went over survey and leave behind with customer."
Near San Antonio, TX 78023
Richard G.
Job Details: 12/17/2019
MICROWAVE OVEN KITCHEN AID KMBP100ESS Replaced microwave glass door. Unit is good to go.
Near , TX 78015
Douglas H.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Last trip found faulty electronic control. Replaced electronic control to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78259
Devon F.
Job Details: 12/17/2019
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit burner light wouldn’t cut off replaced infinite switch from truck stock to resolve issue unit is operating as designed.; used 1 WP3149404 (SWITCH) from stock
Near San Antonio, TX 78259
Devon F.
Job Details: 12/17/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Customer complaint was unit display was unresponsive and screen would turn black sometimes ordering new UI panel to resolve issue.; ordrng 1 W11367329 (CONSOLE)
Near San Antonio, TX 78261
Ivan B.
Job Details: 12/17/2019
REFRIGERATOR MAYTAG MFX2570AEM0 Ice box divider not keeping air from the refrigerator out of the ice maker causing ice to melt and leak out of assembly. Ordered replacement divider. Reschedule 12/19. Quoted 169.42 for p+l. Collected 113.66 for service call.; ordrng 1 WPW10309864 (DIVIDER)
Near San Antonio, TX 78256
Colton B.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Part came in damaged again. Bent in such a way that I could not salvage it. Reordering part.; ordrng 1 WPW10194474 (shield)
Near San Antonio, TX 78254
Richard G.
Job Details: 12/17/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced control and bulb. Tested to complete. Unit is good to go. No email to add.
Near San Antonio, TX 78258
Tommy B.
Job Details: 12/17/2019
REFRIGERATOR JENN-AIR JS48SEDUDW01 "Found issue to be ice in the crusher assembly of the bin. Removed all the ice from the bin and defrosted the assembly using a steam gun. Was able to get the arms to crush and ice to dispense, however was unable to remove the ice bin. While attempting to do so, tech damaged the release button. Will have to order parts to resolve issue.; ordrng 1 2266800 (button-bin)"
Near San Antonio, TX 78254
Richard G.
Job Details: 12/17/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced drain hose, tested out unit, drained as it is supposed to. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78259
L
Job Details: 12/17/2019
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Issue has smell. Replace orifice no more gas smell. Job complete
Near San Antonio, TX 78217
Jim G.
Job Details: 12/17/2019
WASHER WHIRLPOOL WTW8040DW2 "Found the following errors. F0E3, F8E6, and F2E1 Spoke tot techline Joel SR# 7726661507. Advised to check valve or water line. Determined water line was causing issues and well and overloading. Customer will replace water line."
Near Cibolo, TX 78108
Steven G.
Job Details: 12/17/2019
ICEMAKER (STANDA KITCHENAID KUIC18NNXS1 "Checked ice maker found unit working properly at this time, customer to watch and call if any problems"
Near Port Lavaca, TX 77979
Michael
Job Details: 12/17/2019
WASHER MAYTAG MVWB865GW0 "F5E1, cleared error code, calibrated and performed a diagnostics test test, completed with no issues or error codes. Tested the UI , Sowed no stuck keys, powered on the washer and tried to make selections with the knob, won’t do anything, ordered parts to resolve issues ; ordrng 1 W11135391 (console) and 1 W11162440 (cntrl-elec)"
Near Corpus Christi, TX 78411
Adam
Job Details: 12/17/2019
WASHER MAYTAG MVWB765FW3 Inspection of unit shows error code for F5 E1. Also for the testing of unit shows interface not always responding and customer has video of unit dropping power completely. Replace consul latch and control to resolve issue. Purchase date was determined from serial number; ordrng 1 W10787878 (latch) and 1 W11035067 (overlay) and 1 W11114670 (console) and 1 W11183368 (cntrl-elec)
Near Corpus Christi, TX 78404
Adam
Job Details: 12/17/2019
DISHWASHER MAYTAG MDB6701AWQ Still component tested unit issue resolved
Near Corpus Christi, TX 78410
John L.
Job Details: 12/17/2019
RANGE WHIRLPOOL WFG505M0BS3 "Installed all door components, issue resolved."
Near Taft, TX 78390
John L.
Job Details: 12/17/2019
WASHER MAYTAG MVWX655DW1 "Inpsecnted unit, leaking from gearcase. All components at bottom of unit damaged from water. Replace gearcase and components to resolve.; rqstng P&A on 1 W10006354 (SPLUTCH) and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10006487 (motor-drve) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10727777 (pump-water)"
Near Port Lavaca, TX 77979
Michael
Job Details: 12/17/2019
WASHER WHIRLPOOL WTW4800BQ1 "The tub was hitting the front panel when in spin cycle, suspension was weak on the front. Installed suspension kit, calibrated and performed a diagnostics test, completed with no issues, no longer hitting from panel,appliance is working normal"
Near Corpus Christi, TX 78410
Adam
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Sr#7726657161. Declared nonrepairable by whirlpool tech line. Per my instructions to call a Schurian tech line Gary instructed me to call Whirlpool tech line upon doing so Ed at whirlpool tech line stated unit will be deemed non-repairable and to inform customer that his third-party warranty holder will be addressing the issue. Issue resolved
Near Corpus Christi, TX 78404
Adam
Job Details: 12/17/2019
WASHER MAYTAG MVWB835DW Install components calibrated unit issue resolved. Customer recently had floor tile put down and contractors who are responsible for the flooring broke the Hot water valve on the home side. Unable to test hot water customer states husband has it turned off.
Near Corpus Christi, TX 78414
John L.
Job Details: 12/17/2019
ICEMAKER KITCHENAID KUIX535HPA00 "Installed components, issue resolved."
Near Corpus Christi, TX 78413
John L.
Job Details: 12/17/2019
REFRIGERATOR MAYTAG MFX2676FRZ00 Installed dryer issue resolved.
Near Portland, TX 78374
John L.
Job Details: 12/17/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed components to vent, issue resolved."
Near Portland, TX 78374
John L.
Job Details: 12/17/2019
DRYER WHIRLPOOL WED75HEFW1 "Installed components, tested after installation. No more noise. Issue resolved."
Near Rockport, TX 78382
John L.
Job Details: 12/17/2019
ICEMAKER WHIRLPOOL JIM158XYRS2 "Installed components, issue has been resolved."
Near Pulaski, VA 24301
Uriah B.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL W4TXNWFWQP03 Freezer frosted over badly. Defrost issue. Needs timer and defrost bimetal. Bi metal. WPW10225581. Timer. W10822278.Labor for both. Mr Alderman needs to be made aware of recommended steps and pricing; saved tckt
Near Sinton, TX 78387
John L.
Job Details: 12/17/2019
RANGE WHIRLPOOL WFE505W0HB0 "Installed board, issue resolved."
Near Salem, VA 24153
Uriah B.
Job Details: 12/17/2019
DISHWASHER WHIRLPOOL WDT720PADE2 Replaced springs and bushings. All checks ok at 5is time.m
Near Salem, VA 24153
Uriah B.
Job Details: 12/17/2019
DRYER WHIRLPOOL MED9800TQ0 Replaced inline fuse. All checks ok. ; used 1 WP3392519 (FUSE) from stock
Near Victoria, TX 77904
Michael
Job Details: 12/17/2019
DRYER MAYTAG MEDC465HW0 "Installed part ordered, the appliance is heating and working normal"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 12/17/2019
M/W OTR WHIRLPOOL WMH31017HZ3 "Replaced lamp socket, control board. Light. All checks ok at this time."
Near Salem, VA 24153
Uriah B.
Job Details: 12/17/2019
RANGE WHIRLPOOL WFE505W0HS1 SR 7726660568Per techline. Bend element feet forward. Tested. Chirping not present in testing.
Near Daleville, VA 24083
Uriah B.
Job Details: 12/17/2019
FREEZER WHIRLPOOL WRS571CIHZ01 Replaced door and both hinges and cam. All checks ok. Cx to observe.
Near Wytheville, VA 24382
Uriah B.
Job Details: 12/17/2019
WASHER ROPER RTW4516FW2 Found excessive buildup in the bleach dispenser. Operations and harness connections ok. Reset unit. ; used 1 WP8567668 (TIE) from stock
Near Conway, AR 72034
Doug M.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Inspected unit found dent in right refrigerator door,diagnosed to need door,unit is less than 30 days per DOP; ordrng 1 W11307249 (dor-fip)"
Near Little Rock, AR 72207
Doug M.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Inspected unit found icemaker over filling when calling for water,found reservoir frozen again,diagnosed unit to need icemaker,fill valve and damper control ; ordrng 1 4317943 (icemaker only) and 1 W11087463 (damper) and 1 WPW10279866 (valve-inlt)"
Near Conway, AR 72034
Doug M.
Job Details: 12/17/2019
WASHER MAYTAG MVWB765FW3 "Inspected for making noise during agitation,found loud knocking noise coming from gearcase,also found when pushin down on basket ,basket is bottoming out,diagnosed unit to need gearcase and suspension kit ; ordrng 1 W11130359 (suspension) and 1 W11393685 (GEARCASE)"
Near Conway, AR 72034
Doug M.
Job Details: 12/17/2019
DRYER WHIRLPOOL WED6620HW0 Not all parts shipped reschedule to the 24th; schdld next appmnt for 12/24 TUE 3-6
Near Conway, AR 72034
Doug M.
Job Details: 12/17/2019
DRYER WHIRLPOOL MDET236AYW "Inspected unit found drum not turning up to speed turning very slowly,found idler pulley sticking causing motor to get very hot and smell burnt,diagnosed to need drive motor and idler pulley,customer does not want to move forward with repair due age of unit"
Near Little Rock, AR 72210
Doug M.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW02 "Customer complaint is right door opening to fast,leveled unit so door doesn’t open as fast,tested unit operation checks ok"
Near Little Rock, AR 72212
Doug M.
Job Details: 12/17/2019
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit found aviator bolt came loose due to defect,inspected agitator checked ok,installed new bolt,tested unit operation checks ok"
Near Little Rock, AR 72210
Doug M.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW02 "Customer complaint is right door opening to fast,leveled unit so door doesn’t open as fast,tested unit operation checks ok"
Near San Antonio, TX 78222
Steven G.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator found unit not cooling, found freon leaking at condenser coupler, removed coupler and wielded straight, vacuumed and charged unit everything checks ok at this time"
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/16/2019
WASHER MAYTAG MVWB765FC3 "Replaced pump, console and control board. Ran diagnostics, no more errors. Ran service diagnostics and calibration. Fully functional. Job complete."
Near San Antonio, TX 78263
Steven G.
Job Details: 12/16/2019
WASHER WHIRLPOOL WTW4955HW1 "Checked washer ran diagnostics found off balance load fault and motor fault, found belt off of pulley reapplied and ran test found unit working properly"
Near Cibolo, TX 78108
Steven G.
Job Details: 12/16/2019
WASHER MAYTAG MVWB835DW3 Checked washer found low fill at start up replaced bad water valve and checked operation unit is working properly now
Near San Antonio, TX 78228
L
Job Details: 12/16/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 Austin call tech line. Sr 7726969318 said unit may be faulty. Ordering new valve Since . I notice no more water going through. After I hang up with tech line. Valve was replaced in second visit. water going through when put on. It stop working again. Might be a bad valve again. Ordering part; ordrng 1 W11095287 (valve)
Near San Antonio, TX 78254
Tommy B.
Job Details: 12/16/2019
DRYER WHIRLPOOL WED4815EW1 Customer stated that the issue was that the unit will not dry clothes adequately. Customers exclusively using the time to cycle. I recommended that the customer use the sensor cycle to see if that improves the situation. The unit is heating and has adequate airflow to ensure proper drying. No further issues at this time. Yes to survey.
Near Universal City, TX 78148
Steven G.
Job Details: 12/16/2019
WASHER WHIRLPOOL WFW5620HW0 Checked washer found fault codes F8 E3 and F8 E1 ordered valves; ordrng 1 W11036928 (VALVE ) and 1 W11036930 (VALVE )
Near Garden Ridge, TX 78266
Steven G.
Job Details: 12/16/2019
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SS Checked ice maker found drain stopped up cleaned found black residue in bin from bearing ordered and collected service call ; ordrng 1 13-0617-58 (o-ring) and 1 A39531-001 (nugget breaker assem)
Near Helotes, TX 78023
Tommy B.
Job Details: 12/16/2019
WASHER WHIRLPOOL MVWB765FW3 Replaced broken wire harness to complete job. Ran through automatic test cycle and unit passed all functions. No further issues at this time.
Near San Antonio, TX 78254
Tommy B.
Job Details: 12/16/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 customer stated that the issue is that she has to press buttons repeatedly in order to get the unit to function normally. Ran diagnostics and revealed error code F6E4. The unit needs a new user interface. ; ordrng 1 W11297728 (console)
Near San Antonio, TX 78257
Tommy B.
Job Details: 12/16/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 There was ice buildup on the evaporator cover which was removed using a steam gun. Replace the user interface and control along with the evaporator fan and the evaporator fan harness. Unit functioning normally at this time with no further issues.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/16/2019
MW-HOOD COMBO KITCHENAID KHHC2090SSS2 Whirlpool quoted for part. Will return with the control in order to fix the unit on Thursday.; ordrng 1 WPW10116267 (cntrl-elec)
Near Helotes, TX 78023
Tommy B.
Job Details: 12/16/2019
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 Customer unavailable during schedule time frame. Rescheduling the customer.; schdld next appmnt for 12/17 TUE !
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 12/16/2019
WASHER MAYTAG MVWB765FW2 "Customer complaint is stained clothing and poor wash. Ran diagnostics and found no error codes. Manually tested function of washer, everything worked properly. Finding issue to be that customer was using too much detergent for load size. Instructed customer on proper detergent usage to resolve issue."
Near Boerne, TX 78006
Colton B.
Job Details: 12/16/2019
WASHER WHIRLPOOL WFW92HEFW0 "Issue was a noisy dispenser. Upon taking old dispenser out I found the arm to be improperly installed. Reinstalled dispenser motor arm, unit testing good. Observed correct operation multiple times. Did not need to install new dispenser."
Near San Antonio, TX 78228
Steven G.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Checked refrigerator found compressor not working properly, replaced compressor vacuumed and charged unit. refrigerator checks ok at this time"
Near San Antonio, TX 78232
L
Job Details: 12/16/2019
DISHWASHER WHIRLPOOL WDT730PAHB0 Replace lower and top spray arms. Job complete
Near San Antonio, TX 78204
Sherman
Job Details: 12/16/2019
THIN-TWIN 24' LE WHIRLPOOL WET4124HW0 Upon arrival customer stated will fill for about 3 minutes and power off. When power pushed again will only drain. Checked power and water coming in to the unit. All tested good. Getting multiple errors. Ordered parts to resolve issues. Customer is gonna try to return. If she does. Will cancel appointment. ; ordrng 1 W11189137 (CONTROL ) and 1 W11371714 (LID LATCH)
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 12/16/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Ran dishwasher drain cycle due to customer complaint found drain pump not fully inserted causing machine to leak.ran cycle after fixing pump no leaks found . No error codes found. No further issues at this time. Job complete.
Near San Antonio, TX 78247
Jim G.
Job Details: 12/16/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Could not confirm issue however I did notice slight burn marks. Determined issue due to rack use improperly however very little damage was apparent and easily corrected. Issue resolved. Rick SR# 7726638614
Near Live Oak, TX 78233
Devon F.
Job Details: 12/16/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC7AB01 Customer complaint was unit not heating properly used thermometer to test unit correctly unit is operating as designed.
Near San Antonio, TX 78242
Jesus C.
Job Details: 12/16/2019
WASHER MAYTAG MVWB965HC0 Complaint is washer leaving residue on clothing. Residue is from excessive detergent and fabric softener usage. No issues with washer. Performed customer instruct. Job complete.
Near Kerrville, TX 78028
Douglas H.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 "Unit not making ice. Checked all thermistors, all checked good. Checked ice makers both passed the test cycle with no errors, filled properly. Found an air leak in the ice door separator. Quoted 221.49 for P&L (130 labor)plus tax. Collected Sc. ; ordrng 1 W11189145 (door-ice)"
Near San Antonio, TX 78226
Jesus C.
Job Details: 12/16/2019
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that washer will not run. Tested washer. No error codes. No issues during testing. Unit is working properly. Performed customer instruct and went over proper use and care procedures. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/16/2019
OVEN ELECTRIC (D JENN-AIR JJW3830WS02 Last trip found faulty blowers. Replaced both blowers to resolve the issues. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 This ticket was made by mistake. Repair was completed Tuesday Dec. 10th.
Near San Antonio, TX 78253
Justin
Job Details: 12/16/2019
OVEN ELECTRIC (D KITCHENAID KODE300ESS04 Found the console to be the main fault with unit. Replaced and tested to complete. Unit is good to go.
Near San Antonio, TX 78251
Christian G.
Job Details: 12/16/2019
REFRIGERATOR MAYTAG MFI2269FRZ03 "Issue stated by customer: water leaking from fridge. Customer states filter had leaked before and they called someone to look at unit prior to Appliance care had came out but never got issue resolve, customer stated “it just went away”. Found filter housing leaking to back of fridge and water tube to ice maker leaking water every time ice maker calls for water. Ice build up at bottom fridge allowing water to leaked out. Called tech line, spoke to Scott, confirmed water tube replacement was possible. Ordering parts.Customers floor was damaged upon initial installation of unit. Water leaked out of fridge and damaged base boards. Please see previous pics and new pics.; ordrng 1 67006325 (bracket- f) and 1 EDR4RXD1 (water filter) and 1 W10165840 (tube-water) and 1 W11395888 (BYPASS)"
Near San Antonio, TX 78245
Justin
Job Details: 12/16/2019
RANGE WHIRLPOOL WFG550S0HZ1 "Replaced right side door hinge, unit is good to go."
Near San Antonio, TX 78254
Justin
Job Details: 12/16/2019
WASHER MAYTAG MVWB835DC4 "Replaced clutch, and control board. Ran calibration and tested in diagnostics. Unit is still not working correctly, will go into test 17 and start spinning reverse then stop and start going into correct direction. Running rough, calling techline to assist. Chris is assisting, leaning towards slider if the gear case itself. ; ordrng 1 W10006483 (stator) and 1 W10447975 (slider) and 1 W10868473 (gearcase)"
Near San Antonio, TX 78221
Jesus C.
Job Details: 12/16/2019
WASHER MAYTAG MVWC200XW2 Customer has Lowe’s in home warranty. No dispatch from Lowe’s. Will need Lowe’s authorization to continue repairs.
Near San Antonio, TX 78220
Jesus C.
Job Details: 12/16/2019
WASHER WHIRLPOOL WFW72HEDW0 Installed new control. Tested washer. Drain pump will not power on. Good power to pump. Ordering new pump. ; rqstng P&A on 1 W10799065 (pump-water)
Near San Antonio, TX 78232
Ivan B.
Job Details: 12/16/2019
DRYER WHIRLPOOL WED6620HW0 "Ran diagnostics got no fault or error codes. Ran service test cycle each component tested properly and the unit showed passing. Ran the unit on normal cycle to see if the control or UI would behave erratically, but both operated in the correct manner. No further issues at this time."
Near San Antonio, TX 78255
Colton B.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL GS5SHAXNT00 Customer needs to reschedule. Stated that someone will call the office to set the date. Not scheduling a return date.; saved tckt
Near San Antonio, TX 78254
Christian G.
Job Details: 12/16/2019
WASHER MAYTAG MVWB835DW3 "Issue stated by customer: washer making loud noise during spin cycle. Previous basket was seized onto tub. Replaced tub assembly, gearcase and washplate. Ran unit through calibration and verification cycle test. Unit test good."
Near San Antonio, TX 78254
Christian G.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Issue stated by customer! Ice bin frosting. Ordered gaskets. Gasket on door is different type of gasket that is not offered. Gasket was sealed on with insulation and different color. Ordering freezer door.; ordrng 1 LW11038922 (dor-fip)
Near San Antonio, TX 78209
Steven G.
Job Details: 12/16/2019
OVEN ELECTRIC (D JENN-AIR JJW2830DS03 Checked oven found bad sensor replaced checked operation unit working normal at this time.
Near San Antonio, TX 78247
Jim G.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced evaporator toro. Issue resolved . FCC. Survey prepped. ; used 1 WP2315549 (EVAPORATOR MOTOR ) from stock
Near San Antonio, TX 78245
Richard G.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer complaint is that the icemaker doesn’t work. States it worked when it was first installed and stopped on Wednesday, icemaker was working this morning but stopped again.; ordrng 1 WPW10300024 (icemaker)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/16/2019
ICEMAKER (STANDA WHIRLPOOL KUIS15NRXS0 Conducted both manual and automatic diagnostics. Everything was working fine except that during order 7 for compressor and condenser fan the evaporator was getting no cooling. I had called Tech-Line because the chart in the Tech Sheet did not include one of the buttons on the machine. He took me to the finish line by interpreting the pass/fail on each order. He determined that this would require a sealed system tech. After speaking with SG determined it is basically a rabbit hole for the customer that would end up costing to much and better to replace. Client has decided to replace.
Near San Antonio, TX 78247
Devon F.
Job Details: 12/16/2019
DRYER AMANA NED4655EW1 Customer complaint was unit door handle broke off replaced door handle unit is operating as designed.
Near San Antonio, TX 78214
Jesus C.
Job Details: 12/16/2019
WASHER MAYTAG MVWB765FW3 Noise during agitate. Noise coming from stator and rotor. Ordering new assembly. ; ordrng 1 W10817398 (clutch) and 1 W10897040 and 1 W10897050
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Upon arrival found small piece of ice blocking motor from turning. Removed. Ice in maker came out as designed. Ran forced harvest. No codes. Unit is functioning as designed.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/16/2019
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Complaint is that the icemaker is not making ice and the on off lever is flimsy. On off lever was not seated in the icemaker, was detached. Fixed on off switch. Tested to complete. Unit is good to go."