Service History 262

Near Concepcion, TX 78349
Adam
Job Details: 10/18/2019
WASHER MAYTAG MVWB865GW0 Inspection of unit shows air code for unbalanced load and loss of power. Customer states they have lost power a couple of times in the past few weeks edit has happened while unit was in the middle of cycle. Calibrated unit and ran verification cycle all issues resolved.
Near Freer, TX 78357
Adam
Job Details: 10/18/2019
WASHER MAYTAG MVWC415EW Call customer prior to my arrival to just clarify that out of warranty standing on the unit. Customer states there is a bag on the machine for tenure warranty and I explain to her that specific parts of the unit are covered under the warranty for the cost of the part only. Diagnostics and installation of parts would be coming out of customers own pocket. Customer has declined any service for this unit
Near Port Aransas, TX 78373
John L.
Job Details: 10/18/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed component, issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 10/18/2019
WASHER MAYTAG MHW8200FC0 "The customer said the water was not draining, said they removed the filter and found dog hair with a dryer softener sheet not allowing water to drain, said it’s been working after that. Found Error code F9E1, F3E1,, cleared error codes and ran and diagnostics test, completed with no issues, the appliance is working normal"
Near Port Aransas, TX 78373
John L.
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW5620HW0 "Replaced shocks and springs, tested spin on unit. Drum shaking has been resolved."
Near Alice, TX 78332
Adam
Job Details: 10/18/2019
WASHER MAYTAG MVWB765FW3 Install components calibrated unit ran verification cycle all issues resolved. After verification cycle ran unit on several different settings were customer stated The noise was coming from no strange noises everything works as designed. Issue resolved
Near Corpus Christi, TX 78411
John L.
Job Details: 10/18/2019
RANGE WHIRLPOOL WFE525S0HS1 "Installed component, tested unit. Broiler and oven elements now heating. Issue resolved."
Near Corpus Christi, TX 78415
John L.
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, issue with in not being seated properly. Reseated water line to valve. Ran water through. Issue resolved. Did not leak."
Near Roanoke, VA 24016
Uriah B.
Job Details: 10/18/2019
REF MAYTAG WED4815EW1 "Checked wiring and harness connections. Checked operation as far as possible. All checked ok. Cx electric is not giving 240. Both legs present individually, but 240 not present. Needs qualified electrician."
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL MFI2067AES11 Ice build up on freezer bottom. Found duck bill on drain tube. Removed and replaced per service pointer. Parts covered by S code S3i253W10619951 drain kit; used 1 W10619951 (DRAIN KIT) from stock
Near Roanoke, VA 24017
Uriah B.
Job Details: 10/18/2019
WASHER WHIRLPOOL WTW5000DW1 F5e1F2e1F5e3Found lid lock not locking properly. Replaced lid lock. Ran calibration. Ran auto test cycle. All checks ok. ; used 1 W11307244 (SWITCH) from stock
Near Troutville, VA 24175
Uriah B.
Job Details: 10/18/2019
DRYER WHIRLPOOL WED4815EW1 Checked operation and all checks ok. Cx needs to clean exhaust pipe. Roughly 15 feet of flex pipe with at least 3 90 degree turns.
Near Salem, VA 24153
Uriah B.
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Cx concerned about noises of the unit. Found unit operating normally as far as cooling and as far as I could tell loudness volume. Cx to speak with vendor about it.
Near Victoria, TX 77905
Michael
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "E2 error code, ran diagnostics, it’s not completing the cycle the harvest, ordered part to resolve issue ; ordrng 1 W11294907 (icemaker)"
Near Portland, TX 78374
John L.
Job Details: 10/18/2019
RANGE WHIRLPOOL WGG745S0FS02 "Inspected unit, gas line had no leak. When testing burners and oven, all turned on normally. After a few seconds the smell of gas started to emanate from oven. Valve possibly not seating correctly. Replace this and controls to resolve this.; ordrng 1 W10546238 (valve-gas) and 1 W10828153 (cntrl-elec)"
Near Aransas Pass, TX 78336
John L.
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 "Inspected unit, found that water has made its way into motor tray. Water has killed motor and encased it in ice. Motor and surrounding components will need to be replaced to resolve this issue.; ordrng 1 2198628 (seal) and 1 2212370 (washer) and 1 W10225313 (motor) and 1 W10291905 (gasket) and 1 W10293211 (chute) and 1 W10765378 (bracket)"
Near Port Aransas, TX 78373
John L.
Job Details: 10/18/2019
MICROWAVE WHIRLPOOL WMH31017AS0 "Inspected unit, found issue to be with panel. Replace to resolve.; ordrng 1 W10434821 (microcomputer) and 1 W10443378 (panl-cntrl)"
Near Goliad, TX 77963
Michael
Job Details: 10/18/2019
RANGE WHIRLPOOL WFE515S0EB2 "The oven is not heating, went into diagnostics and there were no error codes, tested both bake and broil element, neither would come on as week as the light, connections were good and the voltage was good at both the outlet and the appliance, ordered control; ordrng 1 W11122551 (cntrl-elec)"
Near Maumelle, AR 72113
Doug M.
Job Details: 10/18/2019
DRYER WHIRLPOOL WED92HEFC2 "Inspected unit for vibration noise,tested unit form cabinet shaking and knocking coming from right rear drum roller,found crack in blower wheel causing drum to be unbalanced causing wear on wear on drum roller,diagnosed to need blower wheel,dryer repair kit,and seal tape for blower housing; ordrng 1 4392067 (dryer repair kit) and 1 WP697770 (seal) and 1 WPW10211915 (blower wheel)"
Near Little Rock, AR 72223
Doug M.
Job Details: 10/18/2019
REFRIGERATOR SAMSUNG RF28HMEDBSR "Found secondary issue with unit since last visit cooling tower is now iced over,called tech line said also need to replace defrost sensor and evaporator cover; ordrng 1 DA-32-10104N (SENSOR ) and 1 DA-97-13757A (COVER)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/17/2019
REFRIG GE GSHS6LGBBHSS "WR50X10065. Bi-metalWR51X1005. Element Element is bad. Needs new element. Recommend replacing bimetal at same time. Cx needs repair done before 4 or 5, renters coming in for the weekend. Morning appt might be best if possible. ; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Sealed system leak. Compressor running, but frost pattern is non existent. Compressor near silent operating.Unit outside in rain upon arrival. ; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Freezer drawer slides not operating properly. Needs a new slide mechanism on both sides. Cx said that he adjusted temps to 10 in FC and 41 in RC.Order from Marcone/Tribles with complaint to Whirlpool Parts. Have vendor order from Whirlpool’s Plainfield stock. SR7725855777 ; ordrng 2 WPW10120018 (slide rail (frz))s and 1 WPW10284684 (bracket (LEFT)) and 1 WPW10284685 (bracket (RIGHT)) and 1 WPW10594330 (control)
Near Corpus Christi, TX 78408
John L.
Job Details: 10/17/2019
WASHER MAYTAG MVWX655DW1 "Ran diagnostics on unit. Received F8E1 long fill error. Ran manual tests on unit components, all tested fine but hot side valve. Hot side trickles slowly when dispensing water. Issue is with valve, replace to resolve this.; ordrng 1 W10678676 (housing)"
Near Alice, TX 78332
Adam
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Inspection of unit shows large amount of frost buildup in the bottom back of the refrigerator compartment. Replace evaporator motor and harness control board and baffle to resolve issue.; ordrng 1 W10248595 (control) and 1 W10389152 (support) and 1 W10799016 (motor-evap) and 1 W10811365 (cntrl-elec)
Near Robstown, TX 78380
Adam
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Inspection of unit shows back of fridge raider iced over. Replace evaporator fan with harness to resolve issue.; ordrng 1 W10389152 (support) and 1 W10799016 (motor-evap)
Near Victoria, TX 77904
Michael
Job Details: 10/17/2019
UPRIGHT / CHEST WHIRLPOOL WZC3115DW01 "Installed parts ordered and it continues to do the same thing compressor kicks on for about 30 seconds and shuts off for about 2 minutes and continues to do the same thing. Checked the amps and it spikes up to 8.75 amps and starts to count down ends at about 8.57 amps when it cuts off. Called and spoke with John, said to order another compressor and rescheduled customer ; ordrng 1 WPW10507886 (compressor)"
Near Port Aransas, TX 78373
Adam
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Inspection of unit shows icemaker will not harvest. Replace icemaker and harness to resolve the issue. Had to call partner team to get specific part numbers but they do not come separately will have to order the entire kit.; ordrng 1 W10715708 (icemaker)
Near Port Aransas, TX 78373
Adam
Job Details: 10/17/2019
REFRIGERATOR AMANA AS12575GRB00 "Inspection of unit shows no movement with ice dispenser motor or solenoid between crushed or cubed ice. You can hear the motor for the ice dispenser humming but no movement. Replace dispenser motor solenoid and ice container to resolve issue.; ordrng 1 2152713 (solenoid) and 1 W10169511 (auger mtr coupling) and 1 W10558423 (ice container,comp) and 1 W10884561 (Dispenser motor) and 1 W11082352 (harns-disp)"
Near Victoria, TX 77904
John L.
Job Details: 10/17/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 "Inspected unit for any leaks, none found. Checked unit for pressure, Freon pressure normal no issues. Customer has video of noise coming from fan in freezer section, says that noise comes and goes. Possible issue with motor, also fridge section evaporator iced up. Issue with fan not coming on to move air. Recommend to also replace controls as they may be cause of issues as well.; ordrng 1 W10387382 (cover-evap) and 1 W10797301 (cntrl-elec) and 1 W10798784 (cntrl-elec) and 1 W10862067 (fan-scroll)"
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit for low ice production,found about 12 cubes of ice in bin,customer stated that’s all that was made in 24 hours,called tech line tech said due to icemaker cycling with board recommended changing icemaker and main control,diagnosed to need icemaker and main control ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10300024 (icemaker)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/17/2019
KITCHEN KITCHENAID KDPE334GPS0 Cx concerned that the noise level is louder than it used to be. Ran test cycle and found that the unit had no error codes. Ran fine in diagnostic. Noise was present more at the top of the door when run empty. Nothing to report at this time concerning operation. Cx to observe loading and run with culinary rack in place. Will call warranty to talk about noise level concern.
Near Nordheim, TX 78141
Michael
Job Details: 10/17/2019
WASHER MAYTAG MVWB765FW1 "Was unable to power on with the UI. Removed console and plugged appliance in, the control is good. Installed new console, I was able to get power appliance on and get into diagnostics error code F6E3 was stored communication error with UI. calibrated and performed a diagnostics test"
Near Victoria, TX 77905
John L.
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Installed compressor, charged unit. Held pressure, unit is cooling. Issue resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 10/17/2019
DRYER AMANA NED4655EW1 "Sr# 7726134255. Call tech line to troubleshoot issue with dryer blowing thermal fuses. Tech line suggests dryer vent hose too long or plugged operating thermal is going bad or short in heating element. Replaced thermal fuse and operating thermal to resolve issue heating element in good working order. Issue resolved.; used 1 3387134 (Thermistor), and 1 3392519 (THERMAL FUSE) from stock"
Near Mathis, TX 78368
John L.
Job Details: 10/17/2019
WASHER MAYTAG MVWB835DW3 "Installed component, recalibrated unit. Issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 10/17/2019
MICROWAVE WHIRLPOOL GT4175SPS4 "The lights are on but but turn table wouldn’t turn and nothing comes on, can hear clicking behind the UI. Advised the customer I would need to change the micro switches, gave them a price for SC, PARTS/LABO. They decided to just pay for the service call and not spend anymore money on the appliance."
Near Sherwood, AR 72120
Doug M.
Job Details: 10/17/2019
DRYER WHIRLPOOL WED4850HW0 "Inspected unit for not starting found drive motor humming when push to start found drive motor locked up,replaced motor tested unit operation checks ok; pckd up 1 279827 (motor!dryer)"
Near Little Rock, AR 72223
Doug M.
Job Details: 10/17/2019
FREEZER WHIRLPOOL WRF555SDFZ08 "Inspected unit frosting on left side of freezer,with a piece of paper tested to see if I could get paper between door gasket and cabinet paper paper did not go between indicating a good seal,tested door slides and self adjusters all checked ok,customer stated this is only happened once and with children in and out of unit possible that door was not shut all the way,informed customer of one ice i&i,verified normal operation unit checks ok"
Near Little Rock, AR 72202
Doug M.
Job Details: 10/17/2019
RANGE AMANA ACR4303MFB3 "Inspected unit for not not heating, tested incoming voltage,L-1-L2 120v, L-1- neutral 120v,L-2- neutral 240v,informed contractor do not have proper voltage to unit,contractor to call electrician"
Near Little Rock, AR 72202
Doug M.
Job Details: 10/17/2019
KITCHEN WHIRLPOOL WFW5620HW0 "Inspected unit for not finishing cycles,performed service diagnostics found f5e0 unbalanced code,found washer very unlevel causing unbalanced issue,could level unit myself due to stack unit,informed maintenance who installed unit to level unit,verified normal operation unit checks ok"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRS325FDAW "Replaced icemaker and fill valve due to jumping l-v icemaker not filling,tested operation checks ok"
Near Salem, VA 24153
Chris S.
Job Details: 10/16/2019
BELLA KITCHENAID KRFC704FBS00 I installed the three way valve and pulled a vacuum It held a vacuum for about 20 minutes at which point I charged the unit with 4.65 oz. of 134A. All operations check ok at this time customer will observe.
Near Max Meadows, VA 24360
Chris S.
Job Details: 10/16/2019
REFRIGERATOR WHRILPOOL GX5SHDXTQ00 Unit had some ice buildup on the evaporator. Temperatures in both compartments checked near perfect. Defrost bimetal checked ok. Customer will observe. If issue reoccurs I would recommend replacing the bimetal
Near Cave Spring, VA 24018
Uriah B.
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Replaced icemaker and wire harness. Completed harvest upon initial boot up. All checks ok. ; used 1 W0882923 (ICEMAKER) from stock
Near Vinton, VA 24179
Uriah B.
Job Details: 10/16/2019
DISHWASHER WHIRLPOOL WDT720PADB2 "No error codes. WPW10671941. (unless smoother than expected)Pump sounds rough and is trying to run, but is not pumping. Needs new pump and motor. Cx to shop for new unit."
Near Vinton, VA 24179
Uriah B.
Job Details: 10/16/2019
MICROWAVE AMANA AMV2307PFS0 Replaced door. All checks ok.
Near Troutville, VA 24175
Uriah B.
Job Details: 10/16/2019
WASHER WHIRLPOOL WTW7040DW2 F5e2F3e2F0e4F2e1Found codes above. Replaced lid lock with truck stock. Ran auto test cycle. All checks ok. Cx to observe for F3 code. Will pre order valve if callback on that. No signs of anything wrong with it at this time. ; used 1 W10810403 (LID LATCH) from stock
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced module. All checks ok. Cx also noted noise coming from the dispenser. Nothing wrong with connections. Noise seems to be manifesting at the connection above the door. Per techline, the pressure needs to be above 35psi. If too high it could cause vibration in the line. Cx has braided line which would need to be changed before coming back to install pressure regulator. Need 1/4” line because the regulator uses guess fittings as connections. Pressure Regulator. W10786952SR 7726118836; ordrng 1 W10786952 (valve)"
Near Max Meadows, VA 24360
Chris S.
Job Details: 10/16/2019
WASHER ROPER RTW4516FW2 Cold water valve was very slow causing an error code. I cleared the code and installed a new valve. All operations check ok. ; used 1 W11210463 (VALVE) from stock
Near Victoria, TX 77901
Michael
Job Details: 10/16/2019
MICROWAVE MAYTAG MMV4205FZ1 "The appliance would sometimes work, the light wouldn’t come on sometimes also. Installed part ordered including 1 micro switch from truck stock. The appliance is working normal ; used 1 W10727360 (MICRO DOOR SWITCH) from stock"
Near Victoria, TX 77905
Michael
Job Details: 10/16/2019
WASHER MAYTAG MVWC565FW1 "Installed part ordered, tested the appliance, it’s spinning and working normal"
Near Victoria, TX 77901
Michael
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "The temperature in the refrigerator was 70 degrees, no ice built up on the evaporator and evaporator fan is working normal. Pulled back cover off to the compressor, it was really hot to the touch possible due to lack of Freon and the amps leveled off at 107 amps. This is a sealed system issue, ordered compressor just in case and advised the customer to leave the appliance unplugged ; ordrng 1 W10873801 (start-dev) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10350564 (capacitor)"
Near Corpus Christi, TX 78404
John L.
Job Details: 10/16/2019
WASHER MAYTAG MVWB835DC4 "Installed valve and harness, tested after installation. Issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 10/16/2019
MICROWAVE WHIRLPOOL UMV1160CW6 "Installed parts ordered, no further issues"
Near Victoria, TX 77901
Michael
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Installed part ordered, plugged appliance in, everything powered on, except the compressor wouldn’t stay running due to starting device, didn’t have one in truck stock, ordered part and went ahead and ordered the capacitor ; ordrng 1 W11179313 (capacitor) and 1 WPW10448874 (start-dev)"
Near Victoria, TX 77904
Michael
Job Details: 10/16/2019
WASHER WHIRLPOOL WTW8500DC5 Filled a tote with water and tested the appliance. The inlet valve and appliance are working normal
Near Corpus Christi, TX 78415
Adam
Job Details: 10/16/2019
RANGE AMANA ACR4303MES0 Inspection of unit shows no error codes. Customer complaint of heating elements will not stay at one setting they will go to high randomly. I could not duplicate customers complaint all temperatures were correct and stayed even throughout my visit. Issue resolved. Customer states it happens at random times and is unpredictable. Further visual inspection of cooktop harness shows that is intact and in good working order.
Near Kingsville, TX 78363
Adam
Job Details: 10/16/2019
RANGE WHIRLPOOL WFE505W0HZ1 Inspection unit shows error code for oven sensor short. Also control board will not always except commands. Replace oven sensor and control board to resolve issue; ordrng 1 W10181986 (sensor) and 1 W11204517 (cntrl-elec)
Near Alice, TX 78332
Adam
Job Details: 10/16/2019
WASHER MAYTAG MVWB835DW1 Inspection of unit shows error code for unbalanced load. Actual physical inspection of underside of unit shows gearcase leaking oil into rotor and stater and while unit is in spin cycle there’s a rubbing or bumping/humming noise unit not reaching max rpm. Job will require wash plate gear case rotor stater clutch and basket to resolve issue. Job will require authorization.; rqstng P&A on 1 W10006482 (rotor) and 1 W10006483 (stator) and 1 W10006494 (slider) and 1 W10447973 (clutch) and 1 W10586079 (basket asm) and 1 W10625252 (screw) and 1 W10636382 (screw) and 1 W10644129 (screw) and 1 W10834917 (washplate) and 1 W10868473 (gearcase)
Near Corpus Christi, TX 78412
Adam
Job Details: 10/16/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 Customer will be damaging out unit. Scorch marks as well as melting inside of unit.
Near Port Aransas, TX 78373
John L.
Job Details: 10/16/2019
MICROWAVE KITCHEN AID KVWB606DSS2 "Inspected unit, unit is getting voltage but will not respond to any inputs. Issue may be with main UI panel or control board. Replace to resolve this.; ordrng 1 W10716813 (electronic control) and 1 W11245979 (capacitor) and 1 W11291913 (cntrl-elec)"
Near Ingleside, TX 78362
John L.
Job Details: 10/16/2019
WASHER WHIRLPOOL WTW5000DW2 "Installed latch, recalibrated unit. Unit now functioning as designed. Issue resolved."
Near Portland, TX 78374
John L.
Job Details: 10/16/2019
WASHER AMANA NTW4516FW3 "Installed suspension, ran spin on unit. Shaking has been minimized, normal shaking occurs during spin. Issue resolved."
Near Corpus Christi, TX 78408
Adam
Job Details: 10/16/2019
WASHER WHIRLPOOL WET4027HW0 Inspection of unit shows error code for long fill no fill. Inspection of water valve shows debris stuck in screen. Replace valve to resolve issue; ordrng 1 W11095119 (valve)
Near Corpus Christi, TX 78417
Adam
Job Details: 10/16/2019
DRYER WHIRLPOOL UNVERIFIED Filled a tote with water and tested the appliance. The inlet valve and appliance are working normal
Near Portland, TX 78374
John L.
Job Details: 10/16/2019
WASHER MAYTAG MVWC400XW "Installed components, found that new motor turned out to be defective. Motor will not turn easily. Will need to reorder motor and install to complete.; ordrng 1 W10249628 (drive motor)"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/16/2019
DRYER AMANA NED4655EW1 "Inspected dryer, timer appears to be stuck or not turning. Can hear a sound coming from timer from a fairly good distance. Timer would need to be replaced to resolve this issue.; ordrng 1 W10745655 (timer)"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRF989SDAH02 "Installed parts, when doing installation found that reservoir had a small split allowing for leak also housing was not grabbing correctly either. Will need to order other components to resolve issue.; ordrng 1 W10238156 (housing) and 1 W10394084 (reservoir)"
Near Corpus Christi, TX 78412
Adam
Job Details: 10/16/2019
WASHER WHIRLPOOL WTW4816FW2 Inspection of unit shows no error codes but unit does make a squealing sound in spin cycle. Replace suspension cam and belt to resolve issue; ordrng 1 W10006384 (belt) and 1 W10721967 (drive pulley) and 1 W10821956 (suspension)
Near Little Rock, AR 72206
Doug M.
Job Details: 10/16/2019
DRYER ROPER RED4516FW0 "Inspected unit found timer would not advance to off position in timed dry,unit continued to run,replaced timer tested unit operation checks ok ; pckd up 1 W10857612 (timer)"
Near Little Rock, AR 72206
Doug M.
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Inspected unit for not making ice,found fill tube frozen not allowing water to get to icemaker,this stems from prior issue with fill valve solenoid turn off,fill valve was replace prior visit,removed ice,icemaker did fill,operation checks ok"
Near Bauxite, AR 72011
Doug M.
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Repair crack in liner,unit checks ok"
Near Little Rock, AR 72223
Doug M.
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Inspected unit for door closure issues issues found same thing as prior visit unit is working as designed,operation checks ok"
Near Hensley, AR 72065
Doug M.
Job Details: 10/16/2019
LAUNDRY WHIRLPOOL WTW5000DW1 "Inspected unit found not spinning correctly,performed service diagnostics found f0e5,f7e1 error codes, performed manual test found unit shaking vigorously causing unit shut off due to unbalance,found gearcase slipping,also found when pushing down on basket,basket bottoming out,diagnosed to need gearcase and suspension kit; ordrng 1 W11035751 (gearcase) and 1 W11130362 (suspension)"
Near Sherwood, AR 72120
Doug M.
Job Details: 10/16/2019
WASHER MAYTAG MVWB835DC4 "Inspected unit for unbalanced,found inner basket very loose,remove wash plate found scanner nut stripped on drive shaft,diagnosed to need scanner nut and gearcase ; ordrng 1 W10811956 (drum assy) and 1 W10909670 (nut-spaner)"
Near Orange Grove, TX 78372
John L.
Job Details: 10/15/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 "Installed drain hose, issue has been resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 10/15/2019
WASHER WHIRLPOOL WFW72HEDW "Installed pump, tested unit. Issue has been resolved."
Near Rockport, TX 78382
John L.
Job Details: 10/15/2019
DISHWASHER AMANA ADB1400AGW1 "Inspected unit, found builders forgot to remove cap from disposal. Removed cap, issue resolved."
Near Port Lavaca, TX 77979
John L.
Job Details: 10/15/2019
WASHER MAYTAG MVWB765FW0 "Installed console, recalibrated unit. Tested, issue has been resolved."
Near Corpus Christi, TX 78411
Adam
Job Details: 10/15/2019
RANGE WHIRLPOOL WCE55US6HB00 After installing components issue still unresolved. Spoke with tech line tech line states wiring for units in junction box miss wired. Advise customer to contact professional electrician to resolve this issue. Customer felt comfortable enough to re-connect wires according to tech line issue resolved
Near , TX 78332
Adam
Job Details: 10/15/2019
WASHER ROPER RTW4516FW2 Inspection of unit shows suspension in very good working order. Problem with unit is number one customer overloading capacity number two using powdered non-high-efficiency detergent number three unit is on a very uneven floor space. Level unit to the best of my abilities. Issue resolved. Customer states after my adjustments noise of machine has gone down considerably.
Near Alice, TX 78332
Adam
Job Details: 10/15/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM Waterline going into valve was partially installed. Reset waterline issue resolved. I personally witnessed unit filled with water and they were no leaks coming from valve after receding waterline
Near Pulaski, VA 24301
Uriah B.
Job Details: 10/15/2019
FREEZER WHIRLPOOL WZF79R20DW03 "SR7726106411Siliconed all possible orifices. Entire cabinet frame, door insulation, penetration inside at the evaporator, and on back of unit near compressor. Cx to observe. ; used 1 8201711 (ADHESIVE) from stock"
Near Roanoke, VA 24017
Uriah B.
Job Details: 10/15/2019
LAUNDRY WHIRLPOOL MVWC565FW0 "Found unit needed shifter not capacitor. Motor was not responding the way it should, so replaced that under parts warranty.Gearcase. 264.71. W11035751Cam 41.70. W10721967331.41Gearcase seems to have movement in the driveshaft. That may be what caused the shifter to fail as it was laboring to shift. The cam splutch is operating, but is rubbing improperly and definitely should be replaced.Cx to call to see about having splutch replaced. ; pckd up 1 W10913953 (actuator)"
Near Roanoke, VA 24019
Uriah B.
Job Details: 10/15/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced icemaker and harness. Cx to observe. ; used 1 210882923 from stock
Near Troutville, VA 24175
Uriah B.
Job Details: 10/15/2019
DRYER MAYTAG MEDB765FC0 Door latch not holding anymore. Replaced with truck stock latch 25. All checks ok. Cx using indoor vent kit. ; used 1 279570 (LATCHKIT) from stock
Near Vinton, VA 24179
Uriah B.
Job Details: 10/15/2019
LAUNDRY WHIRLPOOL MVWB835DW4 Solenoid on the cold valve was bad. Replaced valve with truck stock. All checks ok. ; used 1 W11165546 (VALVE) from stock
Near Salem, VA 24153
Uriah B.
Job Details: 10/15/2019
DRYER WHIRLPOOL WED4815EW1 Found unit running with no heat. Checked and tightened wire harness connections. Heat back once wiring was tightened. All checks ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/15/2019
DRYER WHIRLPOOL MEDB765FW0 Replaced latch catch. Please parts warranty the previous latch catch put on the unit.; used 1 279570 (LATCH KIT) from stock
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/15/2019
DRYER WHIRLPOOL WED4850HW0 "Inspected unit for not starting,tested incoming voltage did not have 240v L-1-L2,did not have 120v L1-neutral 0v,L2 -neutral 59v not allowing unit to start,tested thermal fuse checked ok,informant customer to call landlord to get an electrician to fix electrical issues,unit checks ok"
Near Corpus Christi, TX 78413
Adam
Job Details: 10/15/2019
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Customer states back of freezer compartments will cover with ice and refrigerator section will not cool. Ordering harness wire fan motor thermistor and control to resolve this issue.; ordrng 1 2315539 (fan motor) and 1 W10384183 (thermistor) and 1 W10637660 (harns-wire) and 1 W11207397 (CONTROL)
Near Sinton, TX 78387
John L.
Job Details: 10/15/2019
WASHER MAYTAG MVWC565FW1 "Ran diagnostics on unit, received F7E6 motor fault no other codes appeared. Tested drive manually, set to agitate and spin. Found noise emanating from gearcase. Friction in case likely causing motor issues. Replace these components to resolve.; ordrng 1 W10677723 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10870913 (gearcase) and 1 W11033491 (suspension)"
Near Port Lavaca, TX 77979
John L.
Job Details: 10/15/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Inspected unit, unit has a switch issue. Switch working without issue, switch does power on light as should, and does power on icemaker when depressed fully. From examination of unit found issue to be with inner freezer door. Inner door droops not allowing it to make full contact with switch. Either door would need to be replaced or a shim/spacer would need to be installed to allow for proper contact. Freezer door 12977864S, cannot find a part number for spacer.; ordrng 1 12466105 (switch,rocker arm)"
Near Little Rock, AR 72202
Doug M.
Job Details: 10/15/2019
KITCHEN WHIRLPOOL WRF560SEHZ00 "Replaced dual inlet valve due to water going to valve no water coming out of valve,tested unit operation checks ok"
Near Conway, AR 72032
Doug M.
Job Details: 10/15/2019
WASHER MAYTAG MVWC415EW1 "Inspected unit for not spinning, performed service diagnostics found f1e1 error main control fault, performed voltage and continuity tests,found j2 connector pins 4&5 4.1 ohms, pins 4&5 4.6 ohms with in range,120v is preset to board,tested dcv at j12 connector did not have dcv,diagnosed to need main control w11124822,customer does not want to move forward"
Near Port Aransas, TX 78373
Adam
Job Details: 10/15/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Call customer while in route to location 30 minutes out customer called back stating they were out to lunch and would not be back for an hour or more. Reschedule the appointment for the 17th for an am time frame.; schdld next appmnt for 10/17 THU 8-10
Near Conway, AR 72034
Doug M.
Job Details: 10/15/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Lowered right refrigerator door to close better,unit checks ok"
Near Corpus Christi, TX 78415
Adam
Job Details: 10/15/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Inspection of unit shows back of freezer compartment completely frosted over. Replace fan motor thermistor harness wire and control box to resolve issue. This is the third time a tech company has come out to service the unit. Every time has been a different tech company and customer is very serious about contacting whirlpool about a replacement. Advise customer best course of action would be to let me order parts in to have her contact whirlpool directly and express her grievances.; ordrng 1 2315539 (fan motor) and 1 W10384183 (thermistor) and 1 W10646206 (harns-wire) and 1 W10883377 (contrl-box)
Near Conway, AR 72034
Doug M.
Job Details: 10/15/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replaced evaporator fan and damper control due to failing step 3 of diagnostics,tested unit operation checks ok"