Service History 261

Near Little Rock, AR 72207
Doug M.
Job Details: 10/24/2019
LAUNDRY MAYTAG MVWB765FW3 "Replaced fill valve due to no cold water entering unit,tested unit operation checks ok"
Near Little Rock, AR 72223
Doug M.
Job Details: 10/24/2019
REFRIGERATOR SAMSUNG RF28HMEDBSR "Replaced all listed parts due to ice room and evaporator icing over causing cooling and ice production issues per Samsung tech line,tested unit operation checks ok"
Near Little Rock, AR 72227
Doug M.
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KFXS25RYMS2 "Inspected unit for not making ice,jumped t-h icemaker did not cycle with 120v,jumped l-v did not fill,diagnosed to need icemaker and fill valve ; ordrng 1 W10882923 (icemaker) and 1 WPW10349187 (valve)"
Near Conway, AR 72034
Doug M.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived to installed parts found that the deli pan is now cracked ordering pan; schdld next appmnt for 10/28 MON !
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/24/2019
OVEN WHIRLPOOL WOS51EC0AS01 "Inspected unit for not turning on after self clean,tested incoming power checked ok,tested thermal fuse at control found fuse shorted,diagnosed to need thermal fuse; ordrng 1 WPW10545255 (fuse-thrml)"
Near Roanoke, VA 24014
Uriah B.
Job Details: 10/23/2019
DRYER MAYTAG MEDC465HW0 "Checked all wire connections. Checked voltage at receptacle. Ran test cycle in timed and in auto. All checks ok at this time. Cx to observe. All tests done with exhaust disconnected. Good airflow at time of testing. Cx claims no heat for two days of testing before calling for service. Normally exhaust is fed into wall cavity, not outside or into proper indoor venting mechanism."
Near Hollins, VA 24019
Uriah B.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED4915EW1 Ran test cycle to see if timer would move. Timer is not progressing though operation appears to be normal otherwise. Needs timer. ; ordrng 1 WPW10185992 (timer)
Near Pulaski, VA 24301
Uriah B.
Job Details: 10/23/2019
FREEZER WHIRLPOOL WZF79R20DW03 "Looked over unit and found light frost on upper part of door. No obvious places the air could be coming in. Per techline, raise door with shims to eliminate dead space between door and top of cabinet. 489071 - shim; ordrng 6 489071 (SHIM)s"
Near Roanoke, VA 24019
Uriah B.
Job Details: 10/23/2019
WASHER MAYTAG MVWC416FW1 Found unit operation ok. Leveled feet and all checksok in spin with wet sheet and towel loaded properly.
Near Hardy, VA 24101
Uriah B.
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WMH53520CS6 Cam had dislodged prohibiting the switch from activating when the door was closed. Put cam back into place and all checks ok at this time. Cx to keep eye on cam.
Near Blacksburg, VA 24060
Chris S.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED5620HW0 There is a very pronounced rattle in the exhaust pipe. We will replace the pipe. ; ordrng 1 WPW10342188 (pipe-exhst)
Near Roanoke, VA 24019
Chris S.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Ere is no voltage to the auger motor. There is voltage at the control board and at the door connector. There is obviously a broken wire in the door wire harness. ; ordrng 1 LW11038922 (dor-fip)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/23/2019
KITCHEN KITCHENAID KDTE334GPS0 Replaced both side rails for upper rack. All checks ok at this time.
Near Vinton, VA 24179
Chris S.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 RC evaporator was frozen over. I defrosted the evaporator. This has been a continuous issue for the customer. We will replace the control and defrost thermistor. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire)
Near Salem, VA 24153
Chris S.
Job Details: 10/23/2019
BELLA KITCHENAID KRFC704FBS00 "Unit is freezing in the freezer and not cooling in the RC,same issue as before. Tech line recommended replacing the Orion board; ordrng 1 W11131873 (cntrl-elec)"
Near Vinton, VA 24179
Chris S.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT720PADB2 I installed the pump and motor. Checked operation. All operations check ok. ; pckd up 1 WPW10671941 (pump&motor)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/23/2019
DISHWASHER KITCHENAID KUDK03FTSS2 Replaced pump and motor. Replaced both door hinge cams and ropes. Spring not necessary. ; pckd up 1 8194001 (DOOR KIT) and 1 WPW10780877 (pump&motor)
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/23/2019
DISHWASHER MAYTAG MDB8969SDE0 Found the cycle button broken and not depressing to change the cycle selection. Needs UI board and clips to hold it. ; ordrng 1 W11230938 (panel-cntl)
Near Roanoke, VA 24015
Uriah B.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Motor may be weak. Icemaker May also be filling bucket too full which is causing strain on the motor. Will replace both. Cx started that the ice bucket and the solenoid have been replaced by previous repair co.; ordrng 1 WPW10300024 (icemaker) and 1 WPW10317991 (motor)
Near Roanoke, VA 24014
Uriah B.
Job Details: 10/23/2019
DRYER MAYTAG MEDC465HW0 Heat not working in high temp. Needs emp switch and timer. ; ordrng 1 WP3405156 (switch) and 1 WPW10185992 (timer)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 10/23/2019
REFRIGERATOR MAYTAG MFI2570FEW01 Ice-maker filling too much and cx could not remove the ice bucket. Replaced icemaker. Cx to observe.; used 1 W10882923 (ICEMAKER) from stock
Near Port Lavaca, TX 77979
Michael
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "There is nothing wrong with the switch, the door is bowed not making contact with switch, tried to adjust door, installed 2 foam spacers to allow the light switch to make contact with the door, it’s working normal at this time."
Near Corpus Christi, TX 78418
Adam
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WOC97EC0HZ03 Sr # 7726170121 after installing all parts issue is still unresolved spoke with tech line agin after taking multiple voltage readings from control board tech line only suggestion was replacing harness. There are several different harnesses listed in the non-illustrated section of the breakdown tech line is unable to tell me specifically which harness should be replaced contacting tread care team and Marcone resulted in the same issue of not being able to tell me which harness. Only real option available is main harness. Even ordering the main harness as listed may not be correct harness needed for this job. Tech that I did speak with did stipulate in the notes that if this did not resolve the issue there are no further suggestions on correction of this problem. Customer is extremely upset spent quite a bit of money on the units to have it not working correctly after several visits. I apologize to the customer in directed her to whirlpool customer servi
Near Corpus Christi, TX 78418
Adam
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL UMV1160CS2 Inspection of unit shows no error codes and all functions of the microwave work as intended. There is no safety issue with this unit. Microwave does not stay on. Customer has replaced under the counter light with a generic store brought lightbulb. Issue resolved.
Near Victoria, TX 77901
Michael
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Installed parts ordered, the compressor and condenser fan started up and stayed running. The evaporator fan and appliance are working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 10/23/2019
MICROWAVE KITCHENAID KMHS120ESS8 "No power to the appliance, voltage was good at wall outlet The line fuse was not making good contact, replaced with a new one and plugged in the appliance, the appliance is powering on, heating and working normal part number W10138793"
Near Corpus Christi, TX 78415
Adam
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Installed all components and inform customer there would be a 24 hour wait. Before unit comes back to temperature. Issue resolved
Near Corpus Christi, TX 78408
John L.
Job Details: 10/23/2019
WASHER MAYTAG MVWX655DW1 "Installed housing, recalibrated. Tested valves after install. Valves now dispense proper amount of water issue has been resolved."
Near Corpus Christi, TX 78415
John L.
Job Details: 10/23/2019
DRYER AMANA NED4655EW1 "Installed motor and shafts as well as related components. Unit turning better now, issue resolved."
Near Corpus Christi, TX 78404
John L.
Job Details: 10/23/2019
RANGE WHIRLPOOL WFG320M0BW2 "Inspected unit, found issue to be with control. Tried hard reset, did not resolve issue. Replace board to resolve. Return on Wednesday next week, customer will have returned.; ordrng 1 W10841331 (cntrl-elec)"
Near Corpus Christi, TX 78416
John L.
Job Details: 10/23/2019
MICROWAVE KITCHENAID KMHS120ESS4 Installed interlock and fuse. Tested after installation. Unit now working without issue.; used 1 9759132 (FUSE) from stock
Near Taft, TX 78390
John L.
Job Details: 10/23/2019
WASHER MAYTAG MVWB835DW4 "Ran diagnostics, no errors on unit. Unit will not go into rinse or spin cycle. Shuts down and drains, customer has to put unit into spin to finish wash. Tested components, tested fine. Replace board and valve to resolve.; ordrng 1 W10758828 (valve) and 1 W11105155 (cntrl-elec)"
Near Robstown, TX 78380
John L.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "Latch had come undone, replaced latch. Unit working as should."
Near Kingsville, TX 78363
Adam
Job Details: 10/23/2019
RANGE WHIRLPOOL WFE505W0HZ1 Install components tested unit issue resolved
Near Corpus Christi, TX 78415
John L.
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW5000DW1 "F7E1 basket speed fault, F0E4 high temp rinse. Ran manual test on agitate and spin. Unit agitates but only plate moves during spin. Found issue to be with splutch not being installed correctly. Fixed issue, recalibrated unit. Now spins correctly, but noise coming from gearcase. Grinding metallic sound, gearcase will need to be replaced.; ordrng 1 W10006481 (gearcase)"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/23/2019
DRYER WHIRLPOOL MEDX655DW1 "Inspected unit, ran unit. Temperatures dropped as cycle went on. Issue with therm and temp switch. Also water has caused issues with unit internally. Bulkhead has rust formations. Replace components to resolve this issue.; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10476828 (control electronic) and 1 W10640711 (harns-wire) and 1 W10714469 (bulkhead) and 1 W10724237 (element)"
Near Portland, TX 78374
John L.
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW8500DC2 "Inspected unit, found leak. Valve housing has hairline crack which is cause of leak. Replace housing to resolve this issue.; ordrng 1 W10854687 (housing)"
Near Portland, TX 78374
John L.
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 "Inspected unit, ran tests on thermistors. Evaporator thermistor not working as should. Also evaporator fan no longer working due to ice. Replace scroll fan and thermistors to resolve this issue. Customer need to think about whether or not to have repairs done. Will contact to reschedule if going through with repairs.; ordrng 1 W10260462 (gasket) and 1 W10280385 (thermistor) and 1 W10323459 (thermistor) and 1 W10387387 (gasket) and 1 W10394945 (gasket) and 1 W10862067 (fan-scroll)"
Near Corpus Christi, TX 78408
Adam
Job Details: 10/23/2019
WASHER WHIRLPOOL WET4027HW0 Installed component calibrated unit ran verification cycle issue resolved
Near Rockport, TX 78382
John L.
Job Details: 10/23/2019
WASHER MAYTAG MVWC465HW2 "Replaced suspension, tested after installation. Unit no longer shakes as bad, issue resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 10/23/2019
DRYER WHIRLPOOL WED7000DW2 Unit is a Home Depot extended warranty. Customer called and set up her own appointment without filing through Home Depot. Home Depot has their preferred tech company handle this issue. Spoke with NR to confirm that we cannot take this job without proper dispatch.
Near Corpus Christi, TX 78412
Adam
Job Details: 10/23/2019
DRYER AMANA NED4655EW1 Customers original complaint was believing the unit was not getting hot. Unit does get hot and come to correct temperatures also airflow is good on unit just advise customer to clean out visiting regularly to prevent long drive times. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW6620HW0 The bulk dispenser for the fabric softener isn’t working. When the customer ordered the fabric softener bulk dispenser the tube and ring were not ordered. Ordered parts and rescheduled customer ; ordrng 1 W11106544 (TUBE) and 1 W11218383 (RING)
Near Victoria, TX 77901
Michael
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "The customer said the electric company has been working on power lines and when he got home he saw there was a power outage and that’s the appliance started having issues. Both evaporators were frozen and the UI interface wasn’t working properly, the crisper drawers UI isn’t powering on, took the display out and found it was full of water which shorted out and the wires broke off the harness, the fan in the RC is working but the one in the freezer isn’t. Ordered parts to resolve the issue ; ordrng 1 W10815669 (dor-fip ss) and 1 W11109595 (motor-evap) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Near Corpus Christi, TX 78413
Adam
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW96HEAW0 Customer does not wish to continue with diagnostics unit is out of warranty
Near Victoria, TX 77904
Michael
Job Details: 10/23/2019
DRYER WHIRLPOOL WED8000DW4 "The customer states the clothes are still wet after the cycle ends and that she wasn’t getting the error code she was getting before and using less heat did work, but didn’t work on the towels . She said they did clean out the air vent that goes through the attic, out the roof. Put into diagnostics and F4E3, restricted airflow was stored, used a ladder to get on roof and confirm airflow, also advised to use different settings depending on the type of clothes, I believe this is user care issue.Called and spoke with Leon with whirlpool tech line and explained the situation SR 7725902268, he said that he felt the same way and he would notate the account, the customer was not satisfied. Called and spoke with Joel he said the same thing and advised to give the customer service number. After talking with the customer she said this was the 2nd unit, that’s doing the same thing. Refused to sign"
Near Corpus Christi, TX 78414
Adam
Job Details: 10/23/2019
RANGE WHIRLPOOL WEE745H0FS2 Inspection of unit shows no saved fault/error codes. Manual and automatic testing of components show in perfect working order. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 10/23/2019
WASHER MAYTAG MVWX655DW1 Mmopc00ap1 Whirlpool has given a concession for part including today’s diagnostic. Inspection of unit shows control board completely dead unit is getting correct voltage replace control board actuator and capacitor as well as drain pump to resolve issue; ordrng 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10727777 (pump-water) and 1 W10803588 (cntrl-elec)
Near Jacksonville, AR 72099
Doug M.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF550SAHW0 "Inspected unit for blinking light,performed service diagnostics found no error codes,performed auto test,unit completed tested and reset,operation checks ok"
Near Robstown, TX 78380
John L.
Job Details: 10/23/2019
RANGE AMANA ACR4303MFB3 "Inspected unit, F1E0 control failure. Checked wiring, looks ok. Replace board to resolve.; ordrng 1 W11204487 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 10/23/2019
DRYER ROPER RED4516FW0 "Installed a power cord and plugged the appliance into a 220 outlet the appliance is spinning and heating properly, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "The customer said the electric company has been working on power lines and when he got home he saw there was a power outage and that’s the appliance started having issues. Both evaporators were frozen and the UI interface wasn’t working properly, the crisper drawers UI isn’t powering on, took the display out and found it was full of water which shorted out and the wires broke off the harness, the fan in the RC is working but the one in the freezer isn’t. Ordered parts to resolve the issue ; ordrng 1 W10815669 (dor-fip ss) and 1 W11109595 (motor-evap) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced refrigerator doors due to holes being misaligned making door handles uneven per tech line,tested unit,operation checks ok"
Near Lonoke, AR 72086
Doug M.
Job Details: 10/23/2019
M/W OTR WHIRLPOOL WMH32519FB1 "Replaced capacitor and diode due to short causing burn marks on both parts,replaced magnetron due to unit not heating,tested unit operation checks ok"
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Inspected unit for interior lights being on a delay when opening doors after both doors were replaced,called tech line,tech said to cut power to unit to reset,tested unit,operation checks ok,#7726180682"
Near Little Rock, AR 72205
Doug M.
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Inspected unit for not heating,tested unit found f1e6 error magnetron fault,checked connections to magnetron all checked ok,tested thermal fuse checked ok,diagnosed to need magnetron ; ordrng 1 W11346197 (MAGNETRON )"
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced icemaker and main control due to low ice production per tech line,tested unit, operation checks ok"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL KRMF706EBS "Showed up customer said another company had already been there that they didn’t need our service,Nate to submit for service call"
Near Sherwood, AR 72120
Doug M.
Job Details: 10/23/2019
WASHER MAYTAG MVWB835DC4 "Could not removed spanner nut first visit due to being cross threaded,brought the tools today to remove spanner nut,after removing nut found more damage to inner basket,customer stated that unit had prior service by another company at Lowe’s before she bought ,have to order inner basket to complete repair ; ordrng 1 W10811960 (spin basket)"
Near Little Rock, AR 72205
Doug M.
Job Details: 10/23/2019
WASHER AMANA NTW4516FW3 "Inspected unit found shirt stuck under agitator,removed agitator and shirt,inspected agitator for any damage checked ok,tested unit operation checks ok"
Near Little Rock, AR 72204
Doug M.
Job Details: 10/23/2019
FREEZER SAMSUNG RF26TEAESG/AA "Inspected unit for not cooling,called Samsung tech line found unit was in demo mode,performed service diagnostics found no error codes,tech had me force run compressor to check for frost pattern on both evaporators both had full frost pattern,tested temp in refrigerator at being had 73 degrees,after 20 minutes of running is at 59 degrees,tech said unit is cooling as designed unit checks ok"
Near Little Rock, AR 72209
Doug M.
Job Details: 10/23/2019
OVEN WHIRLPOOL AER6303MFS2 "Replaced oven control due to no display,tested unit operation checks ok"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/23/2019
DRYER MAYTAG MED6630HW0 "Installed gasket under motor bracket per tech line,replaced blower wheel and motor due to breaking when trying to remove due to vibration noise,after installing parts vibration is worse,called tech line spoke with (Andrew) he did not have a resolution to problem said for customer to call manufacturer,file #7726187874; used 1 279827 (MOTOR) from stock"
Near Mayflower, AR 72106
Doug M.
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced icemaker due e5 error code bad icemaker thermistor,replaced dual fill valve due to shorted solenoid to icemaker,tested unit operation checks ok"
Near Conway, AR 72034
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Customer needed to reschedule ; schdld next appmnt for 10/23 WED !
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/21/2019
DISHWASHER KITCHENAID KUDK03FTSS2 Could not remove unit from cabinet. Looks as though spray foam is holding the rails in place toward the back. Cx to remove from cabinet and clean out space of any spray foam that may be present. ; pckd up 1 8194001 (LINK) and 1 W10790877 and 1 WP8270020 (door spring)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/21/2019
REFRIG GE GSHS6LGBBHSS Replaced defrost sensor and element. Defrosted evap. Set temps to recommended. Plugged in about 11am
Near Roanoke, VA 24018
Chris S.
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL KRFC300ESS00 "Food is freezing in the RC. We will need to replace the control board,thermistor/wire harness and the damper. The damper is very noisy. ; ordrng 1 WPW10224292 (harns-wire) and 1 WPW10317076 (cntrl-elec) and 1 WPW10594329 (control)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/21/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced both top rack rails and stops. All checks ok.
Near Cave Spring, VA 24018
Chris S.
Job Details: 10/21/2019
REFRIGERATOR MAYTAG MBF2258FEB00 There was a piece of tape on the back of the fridge which caused the tape to make a noise whenever the condenser fan was turning. I also sealed the freezer frame with adhesive. All operations check ok. ; used 1 8201711 (ADHESIVE ) from stock
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/21/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Maintenance went home. Property maintenance co. does not want us in Apts without them present. Will need to reschedule. ; saved tckt
Near Roanoke, VA 24017
Chris S.
Job Details: 10/21/2019
WASHER MAYTAG MTW5620TQ1 Drain hose was leaking. I purchased a new drain hose from tribles and installed it. All operations check ok. ; pckd up 1 WPW10096921 (hose)
Near Roanoke, VA 24012
Uriah B.
Job Details: 10/21/2019
LAUNDRY WHIRLPOOL WTW5000DW1 "Replaced gearcase, drive hub, basket. Ran calibration. Ran auto test cycle., all checks ok. Belt squeaking slightly. Order belt if callback."
Near Roanoke, VA 24019
Uriah B.
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Replaced control board. All checks ok at this time. Noticed leak at connection to valve. Cx to look at connection and see about fixing or replacing the supply line to the fridge.
Near Blacksburg, VA 24060
Chris S.
Job Details: 10/21/2019
WASHER WHIRLPOOL WFW5620HW0 I installed the tub and other parts. After having installed the tub I discovered that it had been broken in handling or shipping. ; ordrng 1 W11287251 (TUB AND DRUM)
Near Corpus Christi, TX 78410
John L.
Job Details: 10/21/2019
OVEN JENN-AIR JJW2430DP00 "Customer was sent main control board, installing this did not resolve issue. Issue is with you I, explain to customer that they may have to call Genaire about receiving a part that was not needed. Customer will try to obtain correct part and reschedule when received."
Near Portland, TX 78374
John L.
Job Details: 10/21/2019
WASHER MAYTAG MVWC400XW "Installed motor, recalibrated unit. Issue resolved."
Near Victoria, TX 77905
Michael
Job Details: 10/21/2019
FREEZER MAYTAG MZF34X20DW00 "The freezer stopped cooling. Plugged the appliance in and the compressor didn’t start. Took back to cover off and checked the starting device, the starter device was burnt and the capacitor was bad, compressor was good, ordered parts and quoted customer; ordrng 1 W11028365 (start-dev) and 1 WPW10350564 (capacitor)"
Near Blacksburg, VA 24060
Chris S.
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "I installed the the evaporator,compressor and drier. I charged the unit with 5.5 oz. of 134A. I checked for leaks and found none. All operations check ok. Customer will observe."
Near Port Aransas, TX 78373
John L.
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV "Called Techline spoke with Rich, explained issues with unit. Techline suggests to test all modules and circuits for issues. Found a connector issue within fridge. Module not connected unable to reach other connectors as they are Incase’s in insulation. Techline informs that it will not be able to fix and unit is unrepairable. File number given #7726154688Unit unrepairable."
Near Corpus Christi, TX 78412
John L.
Job Details: 10/21/2019
WASHER MAYTAG MVWX655DW1 "Inspected unit, ran diagnostics no errors cam back.Ran spin, unit shakes a lot. Pushed down on tub to check suspension, has a lot of bounce. Issue is with suspension. Replace suspension to resolve this issue.; ordrng 1 W10748956 (suspension)"
Near Premont, TX 78375
Adam
Job Details: 10/21/2019
WASHER ROPER RTW4516FW1 Inspection of unit shows gearcase oil sipping on two floor. Replace Agitator gearcase capacitor actuator cam belt. Job will require authorization.; rqstng P&A on 1 3348117 (sub 285565) and 1 3354733 (cap) and 1 W10003790 (screw) and 1 W10006384 (belt) and 1 W10427633 (shield) and 1 W10473144 (gearcase) and 1 W10625045 (capacitor) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator)
Near Sinton, TX 78387
John L.
Job Details: 10/21/2019
WASHER MAYTAG MVWC565FW1 "Installed components, ran recalibration. Tested unit after install, issue resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 10/21/2019
DRYER AMANA NED4655EW1 "Installed timer, tested for movement. Timer moving as should. Issue resolved."
Near Alice, TX 78332
Adam
Job Details: 10/21/2019
DISHWASHER KITCHENAID KDFE104HPS0 Inspection of unit shows installer has badly miss wired power cord to junction box of unit. Advise customer that power cord is an optional part and not covered under the warranty. Also advise customer to contact professional electrician to resolve this issue. Issue resolved
Near Victoria, TX 77905
Michael
Job Details: 10/21/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed parts ordered, the appliance is is working normal."
Near Corpus Christi, TX 78412
Adam
Job Details: 10/21/2019
OVEN WHIRLPOOL WFC150M0EW3 Sr#7726159533. Cxc sr #7726159919. In the process of installing parts I determined that the frame for the unit is bent beyond repair. Go through the process of having tech line damage the unit out as non-repairable first SR number goes with tech line. Tech line states it is now a two-step process to have a unit damaged out and I would have to speak with partner team after I spoke with him to document the issue. After speaking with tech line to tell him my findings he transferred me to partner team second SR number belongs to partner team. Partner team states that stores TM will have to escalate the unit through whatever process they use to report damaged goods. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 10/21/2019
WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle all issues resolved
Near Kingsville, TX 78363
Adam
Job Details: 10/21/2019
RANGE WHIRLPOOL WFG320M0BB2 Testing control board for power shows voltage coming in is correct but board will not respond. Customer states they had a power outage not too long ago and two other appliances will no longer work. Replace control board to resolve issues; ordrng 1 W10841330 (cntrl-elec)
Near Corpus Christi, TX 78414
Adam
Job Details: 10/21/2019
DRYER MAYTAG MEDB725BW0 8544742 blower belt. Is out of warranty. Found issue to be blower wheel belt old and brittle. Advise customer of the billing process and estimate of part cost plus estimate of labor to install parts. Customer is aware of the problem of the unit but has declined further service. Left contact information for customer if they wish to schedule an installation date.
Near Victoria, TX 77901
Michael
Job Details: 10/21/2019
WASHER WHIRLPOOL WTW7000DW3 "The customer took pictures of the wash, barely had any water on deep wash. Found error code F2E1, cleared error code and checked inlet valve again, no issues, tested the UI no stuck key, calibrated and performed a diagnostics test completed with no issues or error codes. Unplugged appliance and plugged back in and it gave error code F2E1, hoses, connections and voltage are good. Ordered parts to resolve issues.; rqstng P&A on 1 W11106748 (console) and 1 W11182871 (cntrl-elec)"
Near Little Rock, AR 72207
Doug M.
Job Details: 10/21/2019
LAUNDRY MAYTAG MVWB765FW3 "Inspected unit for not filling,performed service diagnostics found no cold water entering unit,tested incoming water supply checked ok,found cold water solenoid shorted,diagnosed to need fill valve ; ordrng 1 W11165546 (valve)"
Near Little Rock, AR 72205
Doug M.
Job Details: 10/21/2019
REFRIG WHIRLPOOL WRS555SIHZ00 "Replaced main control and evaporator fan harness due to fan not running and defrost issues,tested unit operation checks ok"
Near Victoria, TX 77904
Michael
Job Details: 10/21/2019
OVEN WHIRLPOOL WOD77EC0HS01 "cleaned up glass with a sop vac, Installed parts ordered, put door back in place, no further issues"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/21/2019
DRYER MAYTAG MED6630HW0 "Tried to removed blower wheel to so I could remove drive motor to place foam tape under bracket,center of blower wheel cracked due to being to tight to remove,call tech line to document that I am removing blower wheel correctly,ordering blower wheel ; ordrng 1 WP697772 (blower wheel)"
Near Little Rock, AR 72209
Doug M.
Job Details: 10/21/2019
OVEN WHIRLPOOL AER6303MFS2 Customer called me back and needed to reschedule ; schdld next appmnt for 10/22 TUE !
Near Mayflower, AR 72106
Doug M.
Job Details: 10/21/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Inspected unit for not making ice,performed service diagnostics found e5 error code icemaker thermistor is bad,performed fill test found icemaker would not fill water dispenser does work,diagnosed to need icemaker and fill valve; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)"
Near Victoria, TX 77904
Michael
Job Details: 10/18/2019
WASHER WHIRLPOOL WTW5000DW2 "Installed parts ordered calibrated and performed a diagnostics test,completed with no issues"
Near Kingsville, TX 78363
Adam
Job Details: 10/18/2019
DISHWASHER KITCHENAID KDTE254ESS0 Customer was concerned about deposits of calcium/grease Deposits forming in the unit. Advise customer of correct installation and routine cleaning of unit. Customer instruct.
Near Falfurrias, TX 78355
Adam
Job Details: 10/18/2019
DRYER MAYTAG MEDC200XW2 Install components issue resolved.