Near San Antonio, TX 78254
Richard G.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer complaint is that the unit is not dispensing ice or water. Unit is making ice. Will need to replace water valve and auger motor, and panel; ordrng 1 W11043013 (valve) and 1 W11265135 (panel-ui) and 1 WPW10317991 (motor)"
Near San Antonio, TX 78218
Jim G.
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE505W0JS Replaced panel. Issue resolved.
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE505W0HB2 Side panels rusted. Need new panels. ; ordrng 2 WPW10162245 (Panel.)s
Near San Antonio, TX 78254
Richard G.
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW4855HW1 Customer found water had leaked on the leak detection sheet. Had to run a load of laundry to verify leaking. Found water leaking from between the tub and tub ring. Ordering tub and ring.; ordrng 1 W10371566 (tub) and 1 W11043544 (ring-tub)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW560CHW0 "Checked washer found unit unresponsive after unlocking control lock, found service pointer on unresponsive unit ordering acu and hmi to resolve issue. ; ordrng 1 W11294805 (cntrl-elec) and 1 W11322879 (cntrl-elec)"
Near Schertz, TX 78154
Shawn W.
Job Details: 02/11/2021
WASHER MAYTAG MVWC565FW2 Our customer stated that the unit was functioning well after our Technicians last visit for awhile but then their same problems returned. found that our customer has his stand pipe closed off with no air gap. He told me that he did this because the water backs up through the stand pipe. I explained that he will need to get this cleared out and we will have to get the air gap removed. I ran diagnostics and received error code F8 E1 No fill Long fill F7E6 Motor Fault. The F8E1 can be attributed to our customers incorrect drain set up. Our customer made an adjustment to his sealed off stand pipe configuration and the drain hose going outside so I could run it through automatic test mode with no flooding. I noticed during automatic test mode that the agitation was moving back and forth but was slipping. This can be attributed to the F76 error code. I went straight to test 1 for the main control because I have noticed a trend on this model related to this failure. W
Near San Antonio, TX 78253
Richard G.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer complaint is that the light in the refrigerator section is out. Will need to replace led module. Customer will be out of town next week, will need to call to set up an appointment.; ordrng 1 W10695459 (module) and 1 W11333374 (LED MODULE)"
Near San Antonio, TX 78253
Richard G.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Called customer to reschedule service due to the need to contact tech line. Setting on schedule for tomorrow.; schdld next appmnt for 2/11 THU 2 pm
Near San Antonio, TX 78216
Douglas H.
Job Details: 02/11/2021
RANGE WHIRLPOOL WFC310S0ES3 Unit oven not heating. Tested unit to find issue to be control not sending voltage to elements. Ordering control to resolve the issue. Part on b/o. ; ordrng 1 W11122536 (Control)
Near San Antonio, TX 78258
Jim G.
Job Details: 02/11/2021
DRYER WHIRLPOOL n/a Verified unit had loose connector. Used wire tie to secure. Issue resolved. ; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78240
Douglas H.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Checked pressures. Pressure readings indicate a leak in the SS, based on pressure readings during test 40 leak likely in rc Evap. Will return with both to resolve the issue. ; schdld next appmnt for 2/12 FRI !"
Near San Antonio, TX 78216
Chris S.
Job Details: 02/10/2021
WASHER MAYTAG MVWB765FW3 Customer stated that washer wasnt working right. Got error code F2E1 also showed customer that once you start cycle you have to turn off washer if you want to change cycle. Everything is working properly. Collected SC.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Low side minus 20 in a vacuum, high side around 70 running, pressures equalized fairly quickly when unit unplugged. Indicating a leak. Searched for a leak with uv light, couldnt locate any leaks. The only evidence of dye was from the low pressure port from when I attached my gauges. Did also notice the ice build up on top of the Evap is already coming back, I believe the leak is in the Evap even though there wasnt any dye presence around the Evap. Calling techline, per notes and reoccurring issues. Spoke with Joel. He stated based on pressure readings it is a leak. He verified that I checked for leaks properly. He then stated that since couldnt locate locate any dye anywhere he deemed unit unrepairable SR 7729964514 no further issues at this point"
Near San Antonio, TX 78218
Douglas H.
Job Details: 02/10/2021
FREEZER WHIRLPOOL WZC3122DW01 Calling techline per notes and reoccurring issues. Running pressures low -25 to -30 in a vacuum and high side around 75 psi indicating a leak. Can not locate a leak in the compressor compartment. Spoke with Chris. He stated base on info sounds like an internal leak and deemed unit unrepairable and advised to have customer contact Cxc to see if they can help. No further issues at this point. Advised customer of calling whirlpool.
Near San Antonio, TX 78218
Douglas H.
Job Details: 02/10/2021
FREEZER WHIRLPOOL WZC3122DW01 Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor and dryer to resolve the issue. Unit testing good now. No further issues at this point.
Near Converse, TX 78109
S. L.
Job Details: 02/10/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ06 Found both interlocks had cams in back position where door strike was not catching. Removed control put interlock cams in forward position and tested all operations normal
Near San Antonio, TX 78258
Jim G.
Job Details: 02/10/2021
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HB01 Replaced cooktop. Issue resolved.
Near San Antonio, TX 78239
S. L.
Job Details: 02/10/2021
RANGE WHIRLPOOL AER6303MFS2 Called CXC for entitlement search spoke to Felicia sr number 7729731000 goods date is 12/29/2020 and install instruct not fulfilled Customer complained warming drawer is uneven found warming drawer was not installed on tracks. Installed warming drawer as it is supposed to be installed and tested unit all operations normal. Install instruct today
Near San Antonio, TX 78250
Richard G.
Job Details: 02/10/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 Replaced freezer led module. All lights now functioning properly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/10/2021
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HB01 Replaced cooktop. Issue resolved.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/10/2021
WASHER WHIRLPOOL WFW6620HC0 Installed new control. Unit powered on. All buttons responding. Ran diagnostics testing. No issues. Unit is working properly at this time. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 02/10/2021
WASHER WHIRLPOOL WTW4816FW2 "Issue was that the unit was stuck in drain. Unit was performing the safety drain. Found no error codes and unit performed well in the diagnostics cycle. Called techline and spoke to Adrian (SR 7729967407) who said that if it does well in the diagnostics cycle then all I have to do is recallbrate unit. Read calibration cycle, unit testing good."
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/10/2021
WASHER WHIRLPOOL WFW6620HC0 Replaced old console with new console. Entered diagnostics with no errors. Buttons are working better now. This unit is fully functioning as designed.
Near San Antonio, TX 78219
S. L.
Job Details: 02/10/2021
DRYER WHIRLPOOL WED4815EW1 Customer states unit is under a year old but does not have receipt Checked entitlement unit is almost 2 years old advise customer would need to have data purchase record for unit to be under warrantyNo repair performed at this time
Near San Antonio, TX 78233
Chris S.
Job Details: 02/10/2021
VENT HOOD WHIRLPOOL UXT5230BDS1 Fixed issue with fan. Tested unit everything working properly.
Near San Antonio, TX 78233
Chris S.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Replaced door gasket everything working as designed.
Near Bulverde, TX 78163
Jim G.
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Replaced control board and OWI sensor. Ran diagnostics/service cycles. Issue resolved.
Near San Antonio, TX 78240
Sebastian
Job Details: 02/10/2021
WASHER MAYTAG MVWC416FW0 "Replace control after checking drain pump in finding that it has normal resistance at the motor , unit back up and running did calibration and test mode"
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Defrosted evaporator. Replaced wiring harness and control. Checked defrost heater. Ran diagnostics with no errors. Unit is fully operational.
Near San Antonio, TX 78249
Douglas H.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL GI7FVCXWY02 Last trip found faulty reservoir. Replaced reservoir and ice maker to resolve the issue. Unit now testing good. No further issues at this point. Collected part cost for reservoir. Ice maker under 1yr part warranty
Near San Antonio, TX 78244
Chris S.
Job Details: 02/10/2021
REFRIGERATOR KITCHENAID KRFF507HBS00 Customer stated that refrigerator led module is out and lights are dim. Found issue to be faulty led module.; ordrng 1 W11462342 (Led module)
Near Pleasanton, TX 78064
S. L.
Job Details: 02/10/2021
REFRIGERATOR SAMSUNG RF263BEAESR/AA Removed PCB icemaker and auger installed new clips drain tube heater square spacer sealed with RTV. Installed ice maker then Tested all operations normal
Near Boerne, TX 78006
Douglas H.
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit not turning on. Verified proper voltage to unit and to control. Control not sending voltage to ui. Ordering ui and control to resolve the issue. Control on b/o ; ordrng 1 W11305308 (Control) and 1 W11368911 (Ui housing)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/10/2021
RANGE WHIRLPOOL WFE320M0ES Made contact with Michael. Customer does not want to proceed with repair.
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/10/2021
WASHER MAYTAG MVWX700XW1 "I called our customer at both phone numbers to discuss their concerns. I left a voicemail on both phones.I explained that their unit will need a new motor as well as a capacitor. I also explained that we would be willing to order a new control board for the unit as their Son suggested but I can assure them that this will not fix their problem. I explained that they could call our office if they would like to proceed with either action. Separate from the phone call, since their Son is a GE Appliance care technician, they can provide him with all my notes from both visits in which it is clearly documented that I was using Whirlpool Service Manual procedures and the recommended steps for the related error codes on each call. One visit included assistance from Senior Technicians from Whirlpool including the tests involved to come up with the definitive diagnosis. Im not sure how he would come up with the need for another control board. The one installed is an OEM
Near Kerrville, TX 78028
Colton B.
Job Details: 02/10/2021
RANGE WHIRLPOOL WFE320M0JB0 "Issue was faulty control and rear burners. Replaced all parts ordered, unit tested good."
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/10/2021
REFRIGERATOR JENN-AIR JFC2290REP00 "The solenoid on the water valve is not initiating. It had 196 ohms and should be 400-700 ohms. The valve will need to be replaced. Our customer paid our service fee. Remaining balance upon completion. Part ordered.; ordrng 1 WPW10420083 (Water valve)"
Near San Antonio, TX 78260
Jim G.
Job Details: 02/10/2021
DISHWASHER KITCHENAID KDTE704DSS0 Replaced control board and UI panel. Tested thoroughly. Issue resolved.
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 I replaced the needed parts. Shelving and unit are now fully functional.
Near San Antonio, TX 78238
Richard G.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Replaced icemaker, unit harvested and called for water. Tested to complete. Unit is good to go."
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/10/2021
REFRIGERATOR JENN-AIR JF42NXFXDE02 There are two of the three light circuits out. I uninstalled the freezer door and right shelve. I replaced the freezer light and it fixed that circuit Part ordered for other circuit.; ordrng 2 W11462342 (Module)s
Near Boerne, TX 78006
Colton B.
Job Details: 02/10/2021
COOKTOP GAS WHIRLPOOL n/a Issue is food is burning. Found RF and LF burner are not converted for Lp. Ordering a conversion kit to resolve issue.; ordrng 1 W11205318 (LP conversion kit)
Near San Antonio, TX 78247
Chris S.
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Went to replace adjuster and found adjusters was for another model and does not fit with new model tracks. Ordering right adjuster for this model.part is out of stock.; ordrng 1 W11268105 (Left adjuster) and 1 W11268101 (Right adjuster)
Near Converse, TX 78109
S. L.
Job Details: 02/10/2021
WASHER MAYTAG MVWX655DW2 No error codes but in spin unit making squeal. Checked under unit oil leaked from gearcase on belt and pulley. Needs gearcase pulley and belt and basket hub. Ordered washplate just in case it is stuck on return visit.; ordrng 1 W11454734 (Gearcase) and 1 W10902814 (Washplate) and 1 W10528947 (Hub) and 1 W10721967 (Cam) and 1 W11239857 (Belt)
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/10/2021
DRYER WHIRLPOOL WED9290FW0 "Customer stated unit having long dry times. Found a massive amount of pet hair and lint clogging blowers. Upon plugging unit back in, unit wouldnt turn on. Found that the electrical plug lost a leg of power, got 10 volts on l1 and 244 on l2 advised to have electrician out to fix that issue. No further issues at this point."
Near San Antonio, TX 78245
Richard G.
Job Details: 02/10/2021
WASHER WHIRLPOOL WDTA50SAHZ0 Customer complaint is that the unit is no longer leveled and the door isn’t closing properly after having someone work on the floor. Found left leg of unit to be leaning to one side. Fixed leg. Tested to complete Unit is good to go.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/10/2021
DRYER WHIRLPOOL WED4850HW0 I have already diagnosiss this unit using resistance and continuity tests. The motor has an open winding. Unit was left disassembled per customer request as it is stored in an an unoccupied garage and is undisturbed. ; ordrng 1 279827 (Electric Motor)
Near San Antonio, TX 78253
Richard G.
Job Details: 02/10/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Customer complaint is that the unit is not drying dishes regardless of the setting used. They are using finish jet dry. Ran unit through diagnostics cycle. No error codes or issues. Heater is working fine. Did not find any issues with the unit. Went over some tips from Whirlpool to assist with drying.
Near San Antonio, TX 78242
Jesus C.
Job Details: 02/10/2021
WASHER WHIRLPOOL WTW5800BW0 Unit making noise during agitate. Found pulley shield cracked. Will need to replace shield. Collected service fee. Will collect for part and labor next visit. Labor 60. ; ordrng 1 WPW10550173
Near San Antonio, TX 78248
Jim G.
Job Details: 02/10/2021
DISHWASHER KITCHENAID KDTM404KPS Replaced sump pump assembly. Issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 02/10/2021
WINE COOLER WHIRLPOOL WUW55X24HS01 Issue was a LO error code. Ordering new control per service manual instructions. Will call customer when parts come in. Unit under warranty.; ordrng 1 W11407215 (Main PCB)
Near Natalia, TX 78059
Jesus C.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Installed new evap. Vacuum unit. Recharged. Low side staying in vacuum. High side at 110. Called tech line. No leaks found with dye. No leaks found using bubbles. Could not find leak on evap or in rear compartment. Techline suggest unit might have leak in liner. Unit not repairable. Notified customer. Sr 7729971553. Job complete.
Near Helotes, TX 78023
Justin
Job Details: 02/10/2021
WASHER MAYTAG MVW7232HW0 "0911 gate code. F7E4 stored in system. Customer said unit would not push out water during normal cycle. While running diagnostics I was able to get unit to push out water. During diagnostics F6E3 occurred, basket and agitator not spinning correctly. ; ordrng 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10915700 (Stator) and 1 W11423759 (Gearcase)"
Near San Antonio, TX 78253
Richard G.
Job Details: 02/10/2021
RANGE WHIRLPOOL WFG525S0JS1 "Customer complaint is that the unit is giving error code F3E0, oven sensor open/shorted, bake/broil range over temperature, clean range over temperature. Verified fault when power applied to unit. Tested oven sensor. Getting appropriate reading. Replaced control. Error did not return. Tested to complete. Unit is good to go."
Near San Antonio, TX 78254
Richard G.
Job Details: 02/10/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Replaced control panel. Tested to complete. Unit is good to go.
Near San Antonio, TX 78218
S. L.
Job Details: 02/10/2021
DRYER WHIRLPOOL WED6620HC0 Found blower wheel broken and stuck to motor blower is cause of noise. Needs both blower and motor requires OTL.; rqstng P&A on 1 WP697772 (Wheel) and 1 W11086656 (Motor)
Near Pleasanton, TX 78064
S. L.
Job Details: 02/10/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Removed RC evaporator cover defrosted replaced cover. Replaced thermistor cover and screws tested all operations normal advised customer to monitor unit.
Near Cibolo, TX 78108
Chris S.
Job Details: 02/10/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS02 Customer stated that oven wasnt working. Got to new house everything was on and I tested unit everything working properly.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/10/2021
RANGE KITCHEN AID KDRP487MSS03 "Ive replaced the motor blowers, the left convection fan, one light bulb and the UI was not faulty after all however a thermal fuse is needed as the control board is nonresponsive. ; ordrng 1 WP4451042 (Thermal Fuse)"
Near Helotes, TX 78023
Justin
Job Details: 02/10/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Replaced drain extension, noticed thermistor cover broken will order and replace. Cleared drain, customer will monitor over the next couple of days. If customer calls back in please order drain pan W11457241. ; ordrng 1 W11238397 (Thermistor cover)"
Near Pleasanton, TX 78064
S. L.
Job Details: 02/10/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Removed RC evaporator cover defrosted replaced cover. Replaced thermistor cover and screws tested all operations normal advised customer to monitor unit.
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/10/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Tested unit. Ice buildup on suction line in back of unit. Called techline. Suggest unit could be overcharged or issue could be caused by not defrosting on evap. No frost buildup on evap. High side pressure at 105. Low side at 3. Vacuum unit again and recharged. Will reschedule to verify repairs. ; schdld next appmnt for 2/12 FRI !
Near San Antonio, TX 78216
Sebastian
Job Details: 02/10/2021
ICEMAKER (STANDA KITCHENAID KUID508ESS1 Replaced water valve and tested unit unit is cycling the water as it should and the plate is getting cold instructed customer from this point on if they must wait some time for the ice to be formed in a decent manner all functions of the unit sound good and are working as they should recommending to customer that due to the age that they do not invest too much more money into this unit. Did not collect on valve or labor as customer has paid for parts and labor that did not address issue before
Near San Antonio, TX 78233
Shawn W.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB06 I replaced the 4 screws on the handles. The unit is now ready for resale.
Near San Antonio, TX 78232
Sebastian
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL n/a Informed customer of the service fee for us to come check it out customer did not know about any such free wants to cancel out call closing
Near San Antonio, TX 78240
Sebastian
Job Details: 02/10/2021
WASHER WHIRLPOOL WTW4855HW1 "Unit has a weak suspension Causing the tub to roll uneven even with no load ordering damper assembly to resolve issue, Returning on Friday; ordrng 1 W11217817 (suspension)"
Near Helotes, TX 78023
Justin
Job Details: 02/10/2021
RANGE WHIRLPOOL WFE320M0EW2 "Found main harness damaged, will need to order and replace. ; ordrng 1 W11416847 (Main harness)"
Near Kerrville, TX 78028
Colton B.
Job Details: 02/10/2021
WASHER WHIRLPOOL WTW4955HW1 "Issue was a leaking washer. Filled and drained washer twice, not a drop was detected. Customer is not using HE detergent. Customer will try HE detergent to see if it still leaks. Unit testing good."
Near San Antonio, TX 78253
Richard G.
Job Details: 02/10/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control. Tested to complete. Unit is good to go
Near San Antonio, TX 78254
Justin
Job Details: 02/10/2021
RANGE WHIRLPOOL WFG320M0BS3 Need burner heads for front left and back left burners. ; ordrng 1 WPW10515455 (Front burner) and 1 WPW10515454 (Left rear)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/10/2021
REFRIGERATOR KITCHENAID KBFN502ESS Issue is no defrost on FC evaporator. Called techline who helped me diagnose a faulty control. Ordering a new one and returning. Will call customer when it comes in.; ordrng 1 WPW10739408 (Control)
Near San Antonio, TX 78254
Justin
Job Details: 02/10/2021
RANGE WHIRLPOOL WFC150M0JW0 Rescheduling for Friday. ; schdld next appmnt for 2/12 FRI !
Near San Antonio, TX 78245
Richard G.
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer complaint is that the water stopped dispensing. Says it happened prior to replacing the filter. They replaced the filter and still had the same issue. Water dispenses fine without the filter in place. Recommended customer replace filter again. If that does not fix the issue, the filter housing will need to be replaced. Collected service call fee and quoted labor if deciding to go through with filter housing replacement. Customer will call in if needed.; rqstng P&A on 1 W11162042 (housing)"
Near San Antonio, TX 78255
Justin
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ Left side fridge door sits low causing the rail mullion not to fit correctly. Will order left side door; rqstng P&A on 1 W11307258 (Left door)
Near Pleasanton, TX 78064
S. L.
Job Details: 02/10/2021
REFRIGERATOR SAMSUNG RF28R7351SG/AA "Found ice bin frozen and cracked. Auger not working and damaged heater on ice maker requires otl; rqstng P&A on 1 DA97-15217D (Icemaker) and 1 DA97-20156A (Ice container) and 1 DA97-12540G (Auger) and 1 DA81-05595A (Rtv), states that autho needed"
Near San Antonio, TX 78256
Justin
Job Details: 02/10/2021
DISHWASHER JENN-AIR JDTSS246GL0 Saw F1E2 In system as well as F2E1. Will need control board for unit as well as console. ; ordrng 1 W11308811 (Control)
Near San Antonio, TX 78249
Sebastian
Job Details: 02/10/2021
DISHWASHER KITCHENAID KDTM404KPS0 "#1784 gate code, Confirm that the dispenser must be ordered to make repair dispenser is already been ordered parts team to reach out when part arrives; saved tckt"
Near San Antonio, TX 78256
Justin
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM "Unit not being used, vacant apartment. Will need freezer and fridge door. ; ordrng 1 LW10672972 (Fridge door) and 1 WPW10481433 (Badge) and 1 LW10672966 (Freezer door)"
Near Somerset, TX 78069
Jesus C.
Job Details: 02/10/2021
WASHER WHIRLPOOL WTW5000DW Tested 7nit. Unit powers on. F9E1 error. Found drain pump impeller is making unusual noises. Will need to replace pump. ; ordrng 1 W10727777
Near Schertz, TX 78154
Chris S.
Job Details: 02/10/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer stated that fridge worker in fine but freezer not as cold. Found issue to be faulty defrost. Ordering evaporator motor fan comes with harness and defrost. Part is out of stock. Collected SC and gave quote for P&L 218.43.; ordrng 1 W11249952 (Freezer evap motor)
Near Cibolo, TX 78108
Chris S.
Job Details: 02/10/2021
WASHER WHIRLPOOL WTW7500GC0 Customer stated that washer is not draining and console was acting weird. Found issue to be faulty drain pump and console board.console is out of stock.; ordrng 1 W10876600 (Drain pump) and 1 W11130341 (console)
Near San Antonio, TX 78247
Shawn W.
Job Details: 02/10/2021
DRYER MAYTAG MED7230HW1 "Whirlpool sent the parts to our customer. However, it was a zip tie. We will need to go back when the parts come in. I contacted our parts department to check on the status. It has been a couple months since I ordered them.; O-emld tckt"
Near Kerrville, TX 78028
Colton B.
Job Details: 02/10/2021
REFRIGERATOR SAMSUNG RF18HFENBSR Customer rescheduled via Lowes. ; O-emld tckt
Near San Antonio, TX 78233
Shawn W.
Job Details: 02/10/2021
WASHER MAYTAG MVWC465HW2 I checked the unit for possible leaks and could not find any. This was likely installation error or a stopped up stand pipe at the previous customers home. I found no error. Ice in diagnostics but did however find that the agitation would slip back and forth but not as designed.I performed test 1 for the main control and was not getting 12 VDC AT THE J12-1 wrt J12-4. According to the service manual the control has failed and will need to be replaced. Part ordered. Notes updated for Lowes staff.; ordrng 1 W11498797 (Control)
Near San Antonio, TX 78260
Sebastian
Job Details: 02/10/2021
OVEN ELECTRIC (D KITCHENAID KODE300ESS04 Found that half of the LCD screen is not operating as it should unit still will go in the diagnostics and for some reason when you activate the lower oven it will work ordering in control and console to resolve issue. Parts are on back order parts team to schedule ; ordrng 1 W11087457 (console) and 1 W11179310 (cntrl-elec)
Near San Antonio, TX 78258
Sebastian
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Found that the icemaker water feed chute was completely full of ice temperatures in the freezer seem normal blower working as it should. Cleared out shoot replaced icemaker and tested was not able to get the icemaker to run replaced icemaker assembly as I had it on me unit still not activating ordering wire harness.; ordrng 1 W10884720 (harns-wire)
Near Boerne, TX 78015
Douglas H.
Job Details: 02/10/2021
OVEN ELECTRIC [S WHIRLPOOL WOS31ES0JS00 "Unit not powering on. Finding issue to be thermal fuse blew. Customer stated unit was idle when it happened. Ordering thermal fuse and all parts that could cause the thermal fuse to blow, ie control, ui, thermostat and blower. Control on b/o; ordrng 1 W10859300 (Control) and 1 W11371420 (Console) and 1 WPW10545255 (Thermal fuse) and 1 W11245567 (Blower) and 1 WP4449751 (Thermostat)"
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/10/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Unit not cooling. Low side around 30 psi,high side at 65 psi. Suspect bad compressor. Upon unplugging unit to check for pressure equalization, high side dropped to 50 psi, low side sky rocketed to 60 psi and slowly dropped to 50 psi. Amp draw 2.6. Calling techline, spoke with Joel. Explained the situation, he stated sounds like inefficient compressor. Ordering compressor per techline to resolve the issue. ; ordrng 1 W10832994 (Compressor)"
Near San Antonio, TX 78258
Sebastian
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL WRS325SDHV05 Found that the unit compressor is running fine and it has a full frost pattern but the evaporator fan in the freezer section is not functioning stutters for half a second but never actually starts power is being fed to it evaporator fan motor is on back order. Parts team to reach out when available WP2315549fan ; ordrng 1 WP2315549 (evap fan motor)
Near San Antonio, TX 78213
Sebastian
Job Details: 02/10/2021
WASHER MAYTAG MVW6230HW0 Attempt to replicate leak was unable to do so did find evidence of hard water markings on the outside of the back panel up Hye towards the valve housing ordering the valve housing as I cannot verify anything else is leaking on the unit after several attempts to make it leak verify that drain system is not clogged and that he unit is not overfilling did not find any leak it’s towards the bottom of the unit nowhere near the gear case or the drain tubes is there a leak leak must be coming from up top in towards the back. Left a leak sheet behind under unit so that customer may try to use the unit at least once before we return. Housing is on back order parts team to reach out when available; ordrng 1 W11396714 (HOUSING )
Near San Antonio, TX 78230
Sebastian
Job Details: 02/10/2021
REFRIGERATOR WHIRLPOOL GS6NHAXVA03 "Found that the icemaker is not operational try to jump it while pressing the door switch and holding optics down unit is not turning ordering icemaker and optics assy ,Parts are available at whirlpool vendor parts team to reach out one available; ordrng 1 2198597 (icemaker assy) and 1 W10757851 (optic bd set ref)"
Near Alice, TX 78332
Adam
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW4815EW1 "Sr#7729939066. Inspection of unit shows error code for motor faults as well as several lid lock failures. Call tech line to troubleshoot issues through several tests some successful and others not because I was unable to place lead for multimeter correctly will need to replace motor harness latch and control board to resolve issue. Job will require authorization. Have not set return date pending authorization and part arrival. ; rqstng P&A on 1 W10006384 (belt) and 1 W10623546 (motor-drve) and 1 W10678684 (harns-wire) and 1 W10682535 (latch) and 1 W10721967 (drive pulley) and 1 W10779753 (cntrl-elec) and 1 W10815026 (actuator), states that autho needed"
Near Victoria, TX 77904
Michael
Job Details: 02/09/2021
WASHER MAYTAG MVW7230HW0 "Plugged the appliance in and the drain pump kicked on and stayed running, the customer said it’ll stay running for hours, won’t unlock, went into diagnostics F9E1, F1E2, F7E8, F0E5, F0E9, cleared error codes and tried to manually shut off the pump, won’t shut off. Called tech line and spoke with Joel SR77299394781, had me do a factory reset twice, still won’t shut off, told him I could hear a relay clicking on and off as well, said to order control, ordered part, please reschedule the customer when the part comes in ; ordrng 1 W11419171 (CONTROL )"
Near Corpus Christi, TX 78406
John L.
Job Details: 02/09/2021
WASHER MAYTAG MHW5630HW2 "Inspected unit, no codes. Tested unit in spin, unit shakes. Checked for bounce, tub moves a little easily. Replace suspension to resolve issues.; ordrng 4 W11117022 (Shocks)s"
Near Victoria, TX 77901
Michael
Job Details: 02/09/2021
WASHER AMANA NFW5800HW0 "The bellow was crinkled up, like it was too big for this unit., the customer said it’s leaking on the right side, removed the below and installed the new one. While unplugging the harness from the console the connector came off, will have to order the console. Please reschedule the customer when the part comes in ; ordrng 1 W11325578 (cntrl-elec)"
Near Victoria, TX 77901
Michael
Job Details: 02/09/2021
WASHER MAYTAG MVWB835DW1 "Removed water from the tub, Installed parts ordered, drained the rest of the, calibrated and performed a diagnostics test, but it didn’t drain all the water, drain pump is working properly, found there was a lot of change between the washplate and basket, as well as in the drain pump filter, unable to remove the washplate, a lot of corrosion, ordered parts to resolve issue ; rqstng P&A on 1 W10811960 (spin basket) and 1 W10902814 (washplate) and 1 W11219115 (TUB) and 1 W11455453 (GEARCASE)"
Near Victoria, TX 77905
Michael
Job Details: 02/09/2021
WASHER ROPER RTW4516FW2 "Not finishing the wash cycle per customer, F8E1 error code, long fill. Tested the inlet valve, the cold side isn’t opening up, don’t have it in TS, ordered valve to resolve issue and rescheduled customer ; ordrng 1 W11210463 (valve)"
Near Corpus Christi, TX 78412
John L.
Job Details: 02/09/2021
OVEN KITCHENAID KODC304ESS01 "Inspected unit, front door panel glass is shattered and inner glass has sustained some damage. Will need to replace both components to resolve this issue.; ordrng 1 W10692415 (glass-door) and 1 4457130 (retainer) and 1 9759223 (oven door glass)"
Near Port Aransas, TX 78373
John L.
Job Details: 02/09/2021
WASHER WHIRLPOOL WET4027HW1 "F5E2 lid lock fault, F1E1 main control fault, main control has a blown resistor. This resistor is associated with drain pump. Drain pump is cause of control getting knocked out. Replace control, and pump to resolve issues. This is a combo unit, will need a helper for repairs.; ordrng 1 W11333849 (Control) and 1 W10775446 (pump-water)"
Near Sinton, TX 78387
John L.
Job Details: 02/09/2021
RANGE AMANA ACR4303MFB4 "Inspected unit,, unit flashing F0E1 faulty control board. Power down unit, Restore power. Code still pops up, replace board to resolve issue.; ordrng 1 W11204487 (cntrl-elec)"