Original visit to the location customer did not mention squealing noise only slight banging. Customers daughter was at the location and describe the new set of symptoms. After several tests and further inspection shows gearcase has leaked oil all over meter components on underside of unit. Will need to replace gearcase actuator capacitor cam belt cage wash plate barrel to resolve issue. Job will require to count for labor.; ordrng 1 W11121786 (screw) and 1 W10680220 (agitator) and 1 W10680219 (washplate) and 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10870912 (gearcase) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10721967 (drive pulley) and 1 W11087188 (shield)

While prepping unit for installation of cards, found unit was dry of refrigerant. Unit has a system leak at evaporator, will have to order And replace evaporator to restore function to this unit.; ordrng 1 W11256565 (evaporator)

Customer complaint of unit not turning on. During my visit was working exactly as designed Good voltage and excellent temperatures. After troubleshooting unit customer explains that a previous company had already come to fix the unit. Regardless of the fact that a previous company was out to fix the unit we still showed up with our time and effort and even Troubleshot the issue. Job should still be billed accordingly

Installed compressor, vacuumed lines. Line held vacuum. Charged unit with 4.85oz of refrigerant. Charge stabilized, unit has begun to cooling. Issue resolved.

Installed control tested unit issue resolved

Pictures of closing on house represents customers warranty date 8/31/2021. Customer complaint of unit taking long dry times and moisture buildup inside the tub as well as door seal Failing. Inspection of unit does show that door gasket has gone bad and is ripping in several places will need to replace seal to resolve issue well have to reschedule also have to order glue. As far as moisture buildup or long dry times that is due to the Way unit is being exhausted vertically out the roof running over 20 feet. Advise customer theres no real way to resolve that issue other than having plumber Or chimney sweep come and try to clean the pipe but because the home is so new I seriously doubt it is due to a buildup or blockage. Re-schedule dorsal ordering high temperature glue.; ordrng 1 WP279368 (adhesive)

Unfortunately heating element that was received was broken. Pictures in SD-QuickPic reschedule customer for following Tuesday; schdld next appmnt for 9/6 TUE !

Customer complaint of unit stopped midcycle tub still extremely full of water and clothes. Unable to move washing machine due to the amount of water and clothing inside the tub unit is set on an 8 inch raised pedestal customer will have to drain tub themselves and negotiate unit off pedestal before operation. Moving unit by myself would be considered unsafe. Ordering user interface lid lock strike and rescheduling control; ordrng 1 W11130429 (Ui) and 1 W11091027 (Strike) and 1 W11032875 (Lid lock)

Installed feet ran verification cycle. Trade level unit to the best of my abilities but tile in laundry room is very lumpy there is still some shake in unit but not an issue. Issue resolved

Back of freezer wall covered in ice. Will need to replace harness wire and thermostat to resolve issue.; ordrng 1 W11200747 (Harness) and 1 W10384183 (thermistor)

Removed old tub from vicinity, Also resolved issue customer was having with unit after last tech replace tub. Some rubber washers or not installed during tub replacement which was causing unit to leak, fortunately old tub still had washers Stuck to wall. Install the washers and leak was resolved.

Inspected unit, door catch embezzle are missing on the door, door will not shut because of this. If possible customer is requesting parts to be mailed to him. Ordering parts to resolve issue.; ordrng 1 WPW10529197 (Bezel) and 1 W11429587 (Catch)

Installed new heater, ran diagnostics, no visual leaks and appliance is working normal ;

Pulled unit away from wall, and ignited each burner one at a time. No trace of gas odor. Did same for oven, results the same. Got behind unit and scent was noticeable. Used wrench to check if components tight. Found connection from hose to unit was not tightly secured as it required all most no pressure to untighten. Tightened up connector, and after a few minutes the smell was no longer detected.

Installed glass door, issue on this unit resolved.

Installed knob, unit has other issues. Bad valves, rough when attempting to turn on. A lot of force needed to open valve. Spark module also need to be replaced as its constantly going off, possibly switching mechanism as well. And burner heads are in bad shape, looks as if unit was left in elements before installed in home.; ordrng 1 W10636339 (thrmst-ovn) and 1 W10548355 (harns-wire) and 1 6610341 (spark module) and 3 W10141709 (valve-brnr)s and 1 W10823037 (valve-brnr) and 3 W10636224 (burnr-top)s and 1 W10515453 (burnr-head) and 4 W10209657 (igntr-surf)s

The customers said he had warranty. I advised him it wasnt dispatched through them. The issue hes talking about is where the exhaust comes out, its working as designed. He will call his warriors if needed

Installed new heater, ran diagnostics, no visual leaks, the appliance is working normal

Installed new pump/motor, ran diagnostics, completed with no issues or error codes, the appliance is working normal

The gasket was pulled away at the top of the RC. I used adhesive where it easily pulled away and pushed the gasket into the channel. The gasket wasnt sealing properly after doing this, used a heat gun to expand the gasket, the gasket is sealing properly, opened and closed the door several times. The gasket is staying in place and the gasket is sealing

Installed new ice maker, the harvest and water fill test are working normal, no error codes, appliance is working normal

Installed new control, the light and appliance are working normal

Complaint of out of calibration and failed inspection. Checked temp sensor in diagnostics testing prior to testing unit, temp sensor showed 10 degrees colder than room temp & 10 degrees colder than cavity of oven. Upon testing unit found unit heating extremely hot and extremely fast. When unit said preheat was done temp in unit was around 470 degrees. Temp swings are drastic and not consistent. Issue is with control and temp sensor. Ordering control and temp sensor to resolve the issue. Control not readily available. ; ordrng 1 W11126814 (Control) and 1 WPW10181986 (Sensor)

I verified rinse aid was needed. Issue resolved. Customer education. ; O-emld tckt

Customer states the unit has never worked. Found control board only working on some buttons but not all, replaced control board, tested to complete. Unit is good to go.

Returned with parts to repair. Installed new reservoir as old reservoir was frozen. Installed new water valve and water valve harness. Installed perma gum on any seams from the ice maker to the reservoir area. Re assembled unit and tested. Unit functioning as designed. Water is dispensing properly without any leaks. Unit now functioning as designed.

I verified a leak in the refrigerator due to an unseated water line. I used a wire tie to secure. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock

I verified a the faulty heater was present. I replaced it with the upgraded part. Issue resolved.

I verified a faulty drain pump. Replaced pump. Issue was resolved. ; used 1 W11412291 (Drain motor) from stock

The temperatures in the RC are 60 F. The FC is at 0 F. Our customer has also been experiencing the lights going on and off as well as the front display. In diagnostics service test I found that the evaporator fan was not running which will cause a warm fresh food section as well as a cold freezer. The description on the job request from either the customer or the CSR at Whirlpool was: FRIDGE is turning on/off by itself, the control panel flashes and unit makes a beeping noise. If we had known that the temperature was warm in the fresh food section and that the freezer was still working Im sure our screener would have sent an evaporator fan motor. The control board he sent was the right call. I replaced the control due to the other electrical happenings our customer was eexperiencing. Unfortunately, we will need a new evaporator fan motor. It is out of specifications. Our customer wanted someone from management to speak to about the wait on the part. I provided our number.; ordrng 1 W11224591 (Evaporator Fan) and 1 W10316760 (Freezer Thermistor)

I uninstalled the unit from cabinet, replaced heat element, reinstalled. In compliance.

Customer stated have to hold start switch to allow unit to start with half a load of laundry, will not start with a full load of laundry. Verified proper voltage and no voltage drops at the wall. Found shorted to ground main harness in unit. Also found motor goes into overload and doesnt allow turn on after a few minutes. Ordering main harness and timer. RS prescreened parts. ; rqstng P&A on 1 WPW10450286 (Main harness) and 1 W10857612 (Timer), states that autho needed

Customer needed to reschedule ; schdld next appmnt for 8/29 MON AM

I verified a the faulty heater was present. I replaced it with the upgraded part. Issue resolved.

Upon arrival removed old ui and installed new. Tested units functions and they all tested fine, no further issues at this point.

Upon arrival replaced both tubes to middle burner, didnt resolve issues. Called tech line spoke with Steve and filed under same sr 7733622349 was told to put in a parts complaint and order the valve direct. Ordering part ; ordrng 1 W11246817 (valve-brnr)

Customer complaint of FC Door Icemaker not producing ice. Arrived to find FC temperature in-spec at 3F. Evaporator Fan operable and running along with Compressor and Condenser Fan. Ran IM Harvest test in Service Diagnostics and received feedback dictating IM Switch (internal) or IM Motor faulty. IM began harvest rotation but did not complete by returning to home position. Ran IM Fill test and IM Motor returned to home position but never filled with water. Inspection of Icemaker found damage to tray. Visual inspection of wire harness at lower-left FC door revealed broken Yellow (IM Switch - internal), Black (IM Fill Valve), and Green (DC Ground) wires and confirmed why IM is only partially responding to command inputs through Service Diagnostics. This wire harness is not a serviceable part and IM function may only be fully restored by replacing FC Door.

Complaint is long dry times. Tested unit. Found vent hose smashed. Causing port airflow. Cut hose. No further issues. Job complete.

Customer complaint is that the unit is not heating up and has gotten louder. Ordering magnetron, capacitor, diode, thermostat, and transformer.; rqstng P&A on 1 OM75P-21-ESGN (Magnetron) and 1 DE26-00126A (Transformer) and 1 2501-001011 (Capacitor) and 1 DE59-00002A (Diode) and 1 DE47-20007B (Termostat)

Tested unit. No ice. Good ice maker harvest. No water to tray. Called tech line. Found fill tube cracked. Will need to replace fill tube. ; ordrng 1 W11515313 (Tube)

Went to replace freezer evaporator motor and found no frost pattern check test for three-way valve turned on and fan. Need to order control board to also fix issue. Control board out of stock; ordrng 1 WPW10589837 (cntrl-elec)

Replaced door tested and filled icmaker, ui was included returning this one good to go.

Customer complaint is that the unit is making a loud noise, shaking, and leaking. Entered diagnostics and found error codes F1E1 main control fault, F7E5 shifter fault. Tested out unit and found issues with the control, motor, and actuator. Also ordering cam assembly and capacitor. Testing also found gearcase bearings worn out. Will need to order gearcase. No model and serial number tag on unit.; ordrng 1 W10913953 (Actuator) and 1 W11124822 (Control) and 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor)

Customer reported unit not to proper temperature. Upon arrival found frozen evaporator. Ordering interface, evap fan harness, and thermistor. Let customer know to unplug unit overnight for evaporator to defrost and she will have proper coolness again. Will return when parts are available to repair. ; ordrng 1 W11518204 (Interface) and 1 W11581973 (Evaporator fan harness) and 2 WPW10384183 (Thermistor)s

Customer complaint is that the unit is not drying dishes. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle. Found everything running normally. Rinse aid dispenser is empty. Went over drying tips with the customer. Unit is good to go.

F7E1 F7E6 F7E7 SR#7734445986. Out of specifications capacitor. I changed out the capacitor. Tested unit. Ran DLMS calibration. Washer is now fully functioning as designed.

Upon arrival replaced induction module, console, control, and display. Display ending in 223 was wrong part but correct number. Tested unit and everything worked properly. No further issues at this point

Replaced control. Calibrated unit. Ran diagnostics cycle. Tested to complete. Unit is good to go.

Our customer has two marks that have formed on the glass cooktop in the middle section. I have taken two pictures to document the marks. I tried to contact Whirlpool Senior Techs as well as Jenn-Air Trade Care team to seek a concession but was unable to reach them today while doing calls. I informed our customer that I will do this and contact them back once I have this complete. I will also provide the SR numbers for reference of documentation. I have contacted NR to add this job to my list for Monday as a reminder and to afford the ability to update notes for our customer.; O-emld tckt

Customer complaint of RC door icemaker not producing ice. Arrived to find error code E5 in IM diagnostics. FC temping at 0F, icebox fan running, icemaker harvest test checking good and IM is filling with water appropriately. Consulted with WPL Techline (SR# 7734446263 JR) and was informed that if the error code from prior visit, IM could be disabled. Cleared error codes and advised customer to monitor. Job complete, unit is good to go. No further issues at this time.

Model and serial provided was for a microwave. Created new ticket for range. Microwave testing good.

Customer stated unit had a odor. Educated customer on how to properly clean unit. Customer wanted to purchase afresh tablets from me. Unit testing good now. No further issues at this point.

Replaced membrane. When reinstalling infinite switches, left rear switch physically broke. Will need to replace infinite switch.; ordrng 1 W10917724 (Infinite switch)

Customer reported oven not heating properly. Upon arrival found that when in bake only the top heating element would turn on and bottom would never turn on. For that reason unit was not getting to proper temperature. Ordering control, main harness, bake element and oven sensor. Will return with parts to complete repairs. ; rqstng P&A on 1 W11308431 (Control) and 1 W10779716 (Bake element) and 1 W10833885 (Oven sensor) and 1 W11501964 (Main harness)

Upon arrival ran diagnostics, unit would not agitate. Replace actuator, ran diagnostics cycle again unit then agitated. Cleared error codes. Ran diagnostics one more time to ensure unit was functioning correctly. No further issues at this point.

Customer complaint of F2E2 error code on washing machine display. Previous visit found F6E1 (Communication Error ACU/HMI) error code in diagnostics, which correlates with customer issue. Tested DC voltage output from ACU to HMI and measured 12vdc. Verified continuity of wire harness between encoder and ACU and harness is checking good. As per Technical Service Pointer W11436350, Fascia is to be replaced. No other error codes, and machine appears to be in excellent condition. Replaced Fascia (W11478526) to address issue. Returned unit to operation and tested. All checking good. Connected appliance to Wi-Fi for customer. Job complete, unit is good to go. No further issues at this time.

Upon arrival found door falling, checked friction sleeves and they were torn. Ordering friction sleeves ; ordrng 2 WP8268961 (pad)s

I replaced the faulty harness. Issue was resolved. Unit tested properly.

Customer has tablet on unit that is unresponsive ordering part back ordered ; ordrng 1 DA97-20810D (Tablet)

Contacted techline, to verify proper wiring on door switches. Spoke with Drew, he walked me through to verify proper wiring on the switches, also had me check continuity on the switches with door open and closed. Found all switches tested good except the monitor switch, verified new switch on interlock kit was good prior to installation. Also verified that monitor switch good with door open and closed before powering unit on. After powering on, as soon as door opened blew the fuse again. At this point Drew advised me that the issue is the main main harness causing the problem. But if issues persists after replacing main harness then issue is with frame damage not allowing the door to close properly. SR 7734445726 Ordering main harness, extra switches and extra fuses per tech line. Harness is psp item. ; ordrng 1 W10907653 (Main harness) and 4 W10727360 (Door switches)s and 4 W10138793 (Fuse)s

Replace heating element per whirlpool special project. Tested unit everything working properly got no error codes.

Called tech line for issue. Lo 122. High 147. Cant use sock over exhaust. This will restrict airflow and cause overheating. Thermal cutoff on motor tripping. Will need to replace motor. Sr 7734444845; ordrng 1 279827 (Motor)

I replaced the faulty door. The issue was resolved. U it tested properly.

I replaced the console. Issue resolved.

Customer complaint of refrigerator temperature too warm while FC temp normal. Previous visit tested RC Thermistor and took measurement of over 10K ohms, which corresponds to a temperature of 24F and is therefore keeping Damper closed. His Thermistor is out of range. Replaced Thermistor Kit (12002355) and tested unit. Sensor now passing onboard diagnostics testing and damper immediately opened upon returning unit to service. Job complete, unit is good to go. No further issues at this time.

Customer stated hot indicator staying on. Confirmed that. Pulled unit from cabinet, removed cooktop, found that the problem was coming from front left burner, thermostat on burner not functioning properly, replaced left front burner to resolve the issue. Unit testing good now. No further issues at this point. If issues persist please order W11110552 main harness.

Upon arrival replaced faulty drain loop with new. Tested unit and unit functions as designed. No further issues at this point.

Upon arrival replaced faulty control with new per tech line. Tested unit and unit functions as designed. No further issues at this point.

Complaint is unit not adding enough water. Tested unit. N9 error codes. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

Customer stated that when using burners flames are super high and sound like a blow torch. Find the issue to be faulty regulator. Ordering regulator and valve assembly just in case.; ordrng 1 W11449506 (Regulator) and 1 W11347745 (Valve assembly)

Complaint is unit not drying dishes. No issues during testing. Customer it using rinse aid. Performed customer instruct on proper use and care procedures. Job complete.

Returned with parts to repair. Installed new ice maker. Ice maker now successfully harvested and filled. Unit functioning as designed. Let customer know as soon was water freezes it will dump the ice and re cycle.

plumber told me and the customer that the regulator I put on was a LP regulator this is not the case confirm that this unit is set with the right regulator and the right orifices plumber did not get a true value at the fitting behind the wall customer to get another plumber to provide a water column value for the gas coming out of the tube to the actual range

Upon arrival replaced faulty heater with new. Tested unit and unit functions as designed. No further issues at this point.

Actual Model Number: JFFCC72EHL02. I spoke with Rob, Senior Technician at Whirlpool. He directed me to follow technical service pointers W11406716 and replace the ice door.SR#7734443635. This was the wrong service pointers he told me that there was a cover. This units heater is already configured according to the service pointer. Part ordered OOS. Our customers freezer door has considerable rust spot damage from the water leak. This would fall under a cosmetic issue and outside the 30 day cosmetic warranty. However, it was obviously caused by the melting ice from the ice door being overfoamed. I will be reaching out to Jenn Air partner team to advocate for a concession. This unit has a 2 year Jenn Air warranty and a 1 year additional builder warranty.; ordrng 1 W11533211 (Control and UI kit) and 1 W10906603 (Ice door)

I removed the range from the cabinet, disassembled and replaced the harness switch spark. I tested the unit and it is now fully functional.

I verified a faulty sump. Customer was not sure about repair. Will call back to schedule if need be.

As per Technical Service Pointer W11540964, existing Heater Element with brass bushings to be replaced with updated Element (W11537778). Replaced existing element with updated part featuring stainless steel bushings and returned unit to operation. No leaks during testing and Element is heating properly. Job complete, unit is good to go. No further issues at this time.

Installed new suspension. No issues during testing. Job complete.

Tested unit. Touchpad deformed. Will need to replace touchpad for UI and Ui. ; schdld next appmnt for 8/30 TUE !

Our customer has been having molted ice in the freezer ice maker for 2 years. Other companies have come out 6 times and were unable to resolve the problem. Since this is a two ice maker unit, they likely changed the wrong valve. Temperatures are perfect in both sections. Actual Model Number: WRF767SDHZ00 . Fill tube heater resistance is 216 ohms. I contacted Curt, Senior Technician at Whirlpool SR#7734441024. We will change the correct valves as well as the fill tube heater to definitively fix the problem. All parts needed ordered. Working with Tech Line to determine route of water to freezer. No clear diagram in service manual. Ordering all three valves for now.; ordrng 1 W11238340 (Fill tube heater) and 1 W11430645 (Dual water valve rear) and 1 W10865826 (Main valve) and 1 WPW10341329 (Dual water valve upper)

Customer stated that dishwasher was not drying dishes. Got error code F7E1 no heat found issue to be bad heat element. Ordering heating element.; ordrng 1 W10518394 (heater)

Replaced control and icemaker. Tested to complete. Unit is good to go.

Our customer is having a problem with warming in the fresh food section. The FC is at -30 F and RC is at 69 F. I found rhyme ice in the front of the freezer section and a considerable air gap on the top and left of the RC gasket and cabinet. When opening the FC and RC doors they meet and bind together at approximately 37 degrees. There is a 8 inch gap between the trim and the cabinet on bottom right RC. I found the FC and RC hinge has one screw angled down. I spoke with Travis, Senior Technician to document and provide guidance. SR#7734438188 We will order Silicone WP482338 and all the hinge parts needed for the repair. The gray dome caps are missing from the center hinge as well. This might have happened during a failed door transfer by the installers. All parts ordered. Pictures included.; ordrng 1 WP482338 (Adhesive) and 1 WP2261963 (Hinge top) and 2 W11169703 (Shim top)s and 7 WP489497 (Screw)s and 1 WP2254618 (Hinge Center) and 2 WP2183852 (Shim hinge center)s and 2 WP489467 (Washer)s and 1 W10847959 (Some Cap Washer) and 3 W10849198 (Dome cap grey)s and 1 WP2254473 (Hinge bottom) and 1 WP487576 (Washer bottom hinge) and 1 WP2183805 (Bracket door stop) and 2 WP681249 (Screw)s

Customer complaint is that the unit has stopped draining and spinning. Entered diagnostics and found error codes F5E3 lid unlock fault, F2E1 stuck key, F7E1 basket speed fault. Checked motor and found it to be physically broken. Motor is covered under 10 year warranty. ; ordrng 1 W11026785 (Motor)

Customer stated unit blows air back into the home instead out of the venting. Found to be caused by the installers never flipped the fan to go up instead of forward. Removed unit from cabinet with assistant, flipped fan to correct positioning, reinstalled fan with assistant. Unit now functioning as designed and air going up through the vent instead of in the home. No further issues at this point. Per sb web actual goods issue date is 08/03/2021 with 2 month allotted time for rough purchase date puts unit in the first year of warranty. Unit also under ELW warranty program as well.

I verified no heat. I replaced the heater and the sensors as a precaution. Tested unit. Issue is resolved.

Upon arrival customer stated units error codes have popped up. F8e2 and f3e1. Contacted tech line and per tech line we have a dispenser issue and an actuator fault. Per tech line order the acu, dispenser assembly, and actuator lever parts. Also going to charge tier 3 labor as well Chris-7734440602; ordrng 1 WP8183183 (Link) and 1 W10003190 (Cam actuator) and 1 WPW10183517 (Lever) and 1 W10862190 (Dispenser assembly) and 1 W11201293 (Acu) and 1 WPW10352973 (Actuator) and 1 WPW10448876 (Pressure sensor) and 1 W10509002 (Pressure switch hose)

Builder stated oven wasnt getting to temperature. Found the oven need to be calibrated. Calibrated of and tested unit everything working as design now.

Customer complaint of fluctuations in FC & RC temperatures. Arrived to find evaporator cover frosted over. Diagnostic testing showed Defrost Sensor open. Measured resistance of 90K ohms through Evaporator Thermistor. This is far out of spec, causing the ACU to see this component as open. Measured good resistance through Defrost Heater. Defrosted unit entirely and replaced Thermistor (WPW10384183) to resolve issue. Sensor now passing diagnostic testing. Also found Drain Probe out of place. Adjusted probe. Job complete, unit is good to go. No further issues at this time. ; used 1 WPW10384183 (Thermistor) from stock

Returned with parts to repair. Installed new basket, gearcase, drive motor, and belt. Re assembled unit and tested. Unit now spinning and agitating as it should. Unit successfully completed diagnostic cycle. Unit functioning as designed.

Customer stated that lights were getting super hot and she burned her self. Called tech line spoke with lance and he told me the lights are functioning normal and they get hot. SR 7734442624

I verified the machine had a faulty heating element. I replaced it with the correct upgraded version. Issue is resolved.

I replaced the faulty dispenser. Unit tested properly. Issue is resolved.

Installed new control. No further issues. Job complete.

I called our customer and found out they would like to reschedule due to medical. I rescheduled for Monday. ; schdld next appmnt for 8/29 MON !

Returned with parts to repair. Installed new dsi spark module and tested oven and unit oven is now heating as needed and reaching desired temp. Customer had stated on previous visits that his unit was crooked and when pushing unit into countertop that there was a 1/2 inch off gap in the back right corner from the unit to countertop. Checked countertop multiple times with a tape measure and square and countertop was precise. Measured unit with tape measure and measurements were inconsistent. Checked unit with square as well and unit was off and not properly square. Spoke to techline and techline documented all the measurements and asked for a picture of the square on the cabinet of unit so they could see the gap. Techline stated that it might be considered cosmetic and that Jennair would need to be contacted by me to ultimately come up with conclusion. Techline transferred me to Jennair. I gave Jennair the SR number from techline. Jennair took notes of all the measurements and issues that unit had in the past as well as noting that the metal pan on right side of unit was not catching oil correctly possibly due to unit being crooked. Gave customer Jennair SR number and the 1800 number to contact Jennair. All issues on unit have been fixed.Techline SR #7734441471 Jennair SR #7734246437

Customer stated that lights were getting super hot and she burned her self. Called tech line spoke with lance and he told me the lights are functioning normal and they get hot. SR 7734442624

Tested unit. Found bad suspension. Replaced suspension. No further issues. Job complete.

Confirm Bad heater with the golden collars and replaced with steel colored heater good to go