Near San Antonio, TX 78227
Richard G.
Job Details: 03/03/2021
WASHER WHIRLPOOL WFW5090GW Customer complaint is that the unit is no longer powering on. Verified issue. Verified proper voltage at outlet. Plugged unit back in and unit powered on. Ran unit through diagnostics cycle. All tests passed. Control board needed to be reset.tested to complete. Unit is good to go. Collected service call fee.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW5000DW3 "Replaced cam assembly. Found teeth worn down on gearcase as well. Ran unit through automatic test, it is still making the screeching sound. Will need to replace gearcase and actuator as well.; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Actuator)"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/03/2021
RANGE WHIRLPOOL WFE525S0JS0 Customer complaint is that the front left burner is not functioning. Replaced infinite switch. Tested to complete. Unit is good to go.
Near San Antonio, TX 78218
S. L.
Job Details: 03/03/2021
COOKTOP GAS JENN-AIR JGD3536GS00 "Warranty is 2 years parts and labor per Service MattersCustomer stated no burner works found wrong burner cap,placement corrected this but due to oxidation found left front has poor ignition needs burner cap. Also left rear valve stuck not turning on needs valve ordered switch harness in case there is switch issues on left rear after valve is replaced ; ordrng 1 W10907217 (Valve) and 1 W11379294 (Burner cap kit) and 1 W10861397 (Switch)"
Near San Antonio, TX 78219
S. L.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Found ice maker solenoid stuck in crushed position replaced solenoid and tested cube and crushed functions working now all operations normal.
Near San Antonio, TX 78254
Justin
Job Details: 03/03/2021
RANGE WHIRLPOOL WFE550S0HZ1 Replaced power cord and tested to complete.
Near Ingram, TX 78025
Colton B.
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Issue is that the unit isnt washing. Replaced sump assembly, unit tested good. Had to punch out plug on garbage disposal for unit to drain. Unit now drains well."
Near San Antonio, TX 78254
Justin
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Display will not change, will run but shows all lights lit. Will need display and control. ; ordrng 1 WPW10733627 (Display) and 1 W10906426 (Control)"
Near San Antonio, TX 78254
Justin
Job Details: 03/03/2021
RANGE WHIRLPOOL WFG320M0BS3 "Front burner still not clicking on, will get ignitor harness. Also back left screw is stripped and will not come loose. Will need ; ordrng 1 W10814916 (Valve) and 1 W11162117 (Rear holder) and 2 WP3368921 (Screws)s and 1 WPW10548355 (Harness)"
Near , TX 78064
S. L.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Unit was cooling on arrival fans working compressor pulling 1.17 amps frost pattern good thermistor showed 7.7k in ice. Unit defrosted when set to diagnostics Complaint is this is intermittent issue ordered control damper and thermistor.; ordrng 1 W11203272 (Control) and 1 W11380595 (Diffuser) and 1 WPW10384183 (Thermistor)
Near Shavano Park, TX 78230
Ezequiel V.
Job Details: 03/03/2021
WASHER MAYTAG MHW5500FW1 "Checked washer found error code f3e1 and f9e1 preformed diagnostics testing found bad water level sensor, also found door lock locking and unlocking continuously, bad door lock. Ordering door lock, pressure sensor and drain pump to resolve issue.; rqstng P&A on 1 W10443885 (latch) and 1 W10448876 (water level switch) and 1 W10605427 (pump-water)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW4855HW1 Customer stated that the issue is the unit is not agitating or finishing cycles. Diagnostics revealed a shifter fault error. manual tests revealed that the gear case is broken. Ordering parts to resolve issue. Unit appears to be out of warranty. Quoted for the part and labor. Customer to seek authorization.; ordrng 1 W11454372 (Gearcase)
Near San Antonio, TX 78232
Sebastian
Job Details: 03/03/2021
REFRIGERATOR KITCHENAID KRSC703HBS00 Replaced both thermistors in refrigerator section replaced evaporator fan used to zip ties to secure a new thermostat to evaporator pushed thermistor up on evaporator to a better spot where I could detect the coolness faster customer to monitor
Near San Antonio, TX 78245
Richard G.
Job Details: 03/03/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Customer complaint is that the unit is still having issues starting without opening and closing the door. Verified issue. Customer also states the unit is louder than normal when starting. Verified. Unit will need a new magnetron, diode, transformer, capacitor and interlocks.; ordrng 1 W10818686 (Magnetron) and 1 W11371266 (Transformer) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor)"
Near San Antonio, TX 78245
Richard G.
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "Customer complaint is that the unit is not finishing the cycle. Found plug left in garbage disposal, not allowing unit to drain. Removed plug. Tested to complete. Unit is good to go."
Near San Antonio, TX 78256
Douglas H.
Job Details: 03/03/2021
REFRIGERATOR KITCHEN AID KRFC604FSS01 Last trip found faulty Evap cover. And customer wanted deli drawer replaced. Replaced both parts to resolve the issues. Unit is now cooling in refrigerator section. No further issues at this point. Auth only covering Evap cover. Customer covering cost of pantry deli drawer. Collected that cost.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 03/03/2021
WASHER MAYTAG MVWC565FW2 "Checked washer found dirt debris lodged at inlet valve not letting water come in, cleared out debris tested washer no issues, washer is working as designed. Job complete."
Near San Antonio, TX 78240
Tommy B.
Job Details: 03/03/2021
WASHER MAYTAG MVWX655DW2 Swapped out lid and door strike to resolve issues. Unit has no further issues at this time.
Near San Antonio, TX 78240
Tommy B.
Job Details: 03/03/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Swapped out icemaker and control to resolve ice production issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78263
S. L.
Job Details: 03/03/2021
WASHER LG WM9500HKA Ran diagnostics again all components working did find noise coming from front panel found dispenser for bleach stuck between drum and panel causing knocking. Removed it and tested no more knocking advised customer part AAZ74576101 is needed quoted parts & labor service fee paid today customer stated she doesnt use bleach or fabric softener and will get part on her on since it is easy part to replace. Joh complete
Near San Antonio, TX 78238
Richard G.
Job Details: 03/03/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced pump and motor assembly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/03/2021
DISHWASHER MAYTAG MDB4949SDE3 Checked dishwasher found wheels broken ordering wheels to resolve issue collected second appliance fee.; ordrng 4 W10195416V (dish rack wheel)s
Near San Antonio, TX 78249
Sebastian
Job Details: 03/03/2021
WASHER WHIRLPOOL WTW5000DW1 Customer would like to order door gave customer a quote over the phone ordering parts will collect for parts and labor on return. Part is on back order parts seem to reach out when available; ordrng 1 W10860912 (Door)
Near Victoria, TX 77904
Michael
Job Details: 03/02/2021
RANGE WHIRLPOOL WEGA25H0HZ0 "The display was completely distorted, unable to see any selections. Ordered the console, possible it’s just the UI, ordered the control board just in case, please reschedule the customer when all the parts come in ; rqstng P&A on 1 W10868154 (cntrl-elec) and 1 W11339753 (CONSOLE), states that autho needed"
Near Corpus Christi, TX 78408
John L.
Job Details: 03/02/2021
WASHER WHIRLPOOL WTW4850HW "Inspected unit, F8E1 long fill. Tested valves, and cold side has no function. No obstructions in line. Replace valve to resolve.; ordrng 1 W11025984 (valve)"
Near Victoria, TX 77904
Michael
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRB322DMHV01 "The appliance would shut off when the door was closed and turn on when the door was closed, installed control, the appliance is cooling and working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 03/02/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Ran diagnostics and pulled 1 codesF4E3 wash motor no functionUnit does dispense water, but wash motor will not function. Will need to replace pump to resolve this issue; ordrng 1 W11025157 (pump&motor)"
Near Victoria, TX 77901
Michael
Job Details: 03/02/2021
WASHER AMANA NTW4516FW3 "Takes a long time to fill per customer.F8E1, F7E6 error codes, cleared error codes, tested inlet valve, cold side isn’t coming through, installed inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal"
Near Victoria, TX 77901
Michael
Job Details: 03/02/2021
WASHER MAYTAG MVW6200KW0 "Won’t start per customer. F2E1 error code, HMI stuck button, cleared error code, performed button activation/encoder test, no stuck buttons, ran a diagnostics test, completed with no issues or error codes. The customer started a wash cycle, it’s filling and working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ "Installed icemaker, ran diagnostic mode to test components after installation. Icemaker turns without issue, but fill test was negative. Valve power is on, but does not dispense water into icemaker. Will need to be replaced to resolve this issue.; rqstng P&A on 1 W10179146 (water inlet valve)"
Near Victoria, TX 77904
Michael
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRT138FZDB03 "The gasket keeps coming off on the bottom of the freezer door, used gum sealer and put the gasket back place, the gasket is staying in place and sealing properly."
Near Victoria, TX 77905
Michael
Job Details: 03/02/2021
WASHER MAYTAG MVWC465HW2 "The washer won’t finish the wash cycle. On arrival the customer had already installed the lid lock and strike, said hope couldn’t get anyone to come out. No error codes were store, the hot water valve was off, calibrated and performed a diagnostics test. They don’t use hot water. Advised the hot water needs to be turned on for the appliance to work properly. Possibly due to colder weather the appliance was calling for hot water to compensate for the cold water temperature and never received it, therefore it didn’t complete the wash cycle. Appliance is working normal although it’s making a loud screeching noise, ordered the gearcase, please reschedule the customer when the part comes in.; ordrng 1 W11454372 (GEARCASE )"
Near Corpus Christi, TX 78409
John L.
Job Details: 03/02/2021
WASHER WHIRLPOOL WTW4616FW2 "Installed suspension, issue has been resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 03/02/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Installed wash assembly, tested unit after install. Unit is functioning and draining. Issue has been resolved."
Near Victoria, TX 77904
Michael
Job Details: 03/02/2021
WASHER WHIRLPOOL WFW6620HC0 "The washer rocks and moves the appliance sometimes per customer. F0E5 off balance load, cleared error code, no signs of leaks from the water dispenser, the bellow is in good shape, found the weep holes were clogged up with dog hair, which is holding water and would cause water to spill out when the door is opened and also cause it to shake and rock on the spin cycle, because not all the water drained out, used a small screwdriver and a shop vac to clean them out, filled the tub with water, no leaks, drained the water, the weep holes are clear and draining properly. Ran a quick wash diagnostics test, completed with no issues or error codes, also ran the spin cycle on manual test, it is spinning nice and smooth, appliance is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/02/2021
WASHER MAYTAG MVW7230HW0 "There was no power to the appliance, unable to get into diagnostics. Removed the console, getting 120VAC to the control, the control isn’t powering on, no green light. Ordered the control, please reschedule the customer when the part comes in ; ordrng 1 W11419171 (CONTROL )"
Near Corpus Christi, TX 78411
John L.
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Installed components, no leaks detected. Issue has been resolved."
Near Corpus Christi, TX 78415
John L.
Job Details: 03/02/2021
WASHER AMANA NTW4516FW3 "Inspected unit, ran diagnostics found errors for lid lock. Lid lock clicks on and off constantly. Replaced lid lock, issue resolved.; used 1 W11307244 (LATCH) from stock"
Near Rockport, TX 78382
John L.
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit, unit is not dispensing ice. Motor turns what is not turning shaft in ice bin. Looking into issue further, found main problem to be with shaft Drive. Drive shaft was frozen in lower position which cause teeth and drive to fail liking with each other. Was able to release gear drive applied lubrication Andr drive shaft regained move ability. Tested after fix, shaft in bin now activated and unit dispenses both whole and crushed ice without issue."
Near Bloomington, TX 77951
Michael
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Not making ice per customer. On arrival the customer said that it was making ice but it stopped and she didn’t understand why, didn’t see the lever that shuts it on and off. Advised the customer this one doesn’t come with one and how the ice maker operates, also explained how the test settings, the appliance is working normal"
Near CTY BY THE SE, TX 78336
John L.
Job Details: 03/02/2021
DRYER WHIRLPOOL WED4815EW1 "Inspected unit, found issue To be with felt fastener around door. Fastener had come undone, and wedged between door panel and felt. This was causing the thumping noise being heard from dryer. Reinstalled fastener, tested afterwards. Unit no longer making thumping noise, issue has been resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2021
DISHWASHER KITCHENAID KDTM404KPS "Inspected unit, found leak to be from front of unit. Possible overfill, replace valve to resolve.; ordrng 1 W11025970 (Fill assembly)"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/02/2021
MICROWAVE KITCHENAID KOCE500ESS11 "Before installing the switches found the connection at the control wasn’t pushed all the way, corrected the problem and turned the breaker on, the MW light came on, the appliance and light are working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/02/2021
DRYER MAYTAG MEDX655DW1 "Taking too long to dry, no longer making a thumping noise per customer. The appliance is heating properly, remove the air vent, it was completely clogged up with lint, cleaned out the hose and air vent, unable to check for outside airflow because it’s on top of the roof, the appliance is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Installed the thermistor, good frost pattern, the fan and appliance are working normal"
Near Alice, TX 78332
Adam
Job Details: 03/02/2021
WASHER WHIRLPOOL WTW7500GC2 Inspection of unit shows error code F7E8 Motor stater over temperature. Replace rotor stater and clutch to resolve issue. ; ordrd 1 W10579778 (stator) and 1 W10817398 (clutch) and 1 W10447979 (rotor)
Near Robstown, TX 78380
Adam
Job Details: 03/02/2021
WASHER AMANA NTW4516FW3 Inspection of unit shows error code for Longfield no fill. Testing other functions of unit show good functionality. Replaced water valve to resolve issue; ordrd 1 W11101906 (valve)
Near Premont, TX 78375
Adam
Job Details: 03/02/2021
WASHER MAYTAG MVWP575GW0 Install components calibrated unit ran test cycle issue resolvedl
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2021
MICROWAVE AMANA AMV2307PFB3 "Inspected unit, no issue with unit. Gave explanation to customer how to use settings on unit. Issue has been resolved."
Near Alice, TX 78332
Adam
Job Details: 03/02/2021
WASHER AMANA NTW4516FW3 Customer complaint of unit not filling with cold water. Inspection of unit shows error code for long fill no fill. Customer also states day before my arrival water valve started to work as intended normal operation. Calibrated unit and ran verification cycle all functions work as designed water valve filling and good pressure. Issue resolved
Near Tivoli, TX 77990
Michael
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed module in the FC, lights are working normal. The also said there was a loud noise in the RC, I was able to hear the noise, damper needs to be replaced, ordered part and rescheduled the customer ; ordrng 1 WPW10479155 (control)"
Near Port Lavaca, TX 77979
Michael
Job Details: 03/02/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "The appliance isn’t heating, removed the vent grille and control panel, found the diode was bad, installed part and put covers back in place, plugged the appliance in and heated a glass of water, the appliance is heating and working normal"
Near Rockport, TX 78382
John L.
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRT138FZDB03 "Inspected unit, found issue with gasket. Gasket extremely ridged, and will not conform to body of unit to create a good seal. Will need to replace gasket on fridge door to resolve.; ordrng 1 W10678768 (gasket-dor)"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2021
DRYER WHIRLPOOL WED8500DC "Inspected unit, found drum will not spin. Can hear motor powering on, broken unit down and found obstruction in blower fan assembly. Removed obstruction, tested and issue has been resolved."
Near Robstown, TX 78380
Adam
Job Details: 03/02/2021
RANGE WHIRLPOOL WFE550S0HZ1 Customer original complaint of back left burner no longer heating pad between phone calls and visits oven control board has gone out as well flashing error code for internal board failure. Will be rescheduling job in ordering control board to resolve issue; ordrd 1 W11204529 (cntrl-elec)
Near Corpus Christi, TX 78418
John L.
Job Details: 03/02/2021
RANGE WHIRLPOOL WFG525S0JZ1 "Inspected unit, front panel to drawer is smashed As well as left side panel and interior drawer.These parts will need to be replaced to resolve this issue.; ordrng 2 W10462909 (brkt-mntg)s and 1 W10688022 (Drawer) and 1 W10162245 (panel-side)"
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2021
WASHER WHIRLPOOL WTW8500DC "Inspected unit, found issue to be with front suspension rods. Front rods I have too much travel, this is causing unit to shake while in spin cycle. Replaced suspension, tested after installation. Shaking has been alleviated. Issue has been resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 03/02/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Installed fan motor, fan in unit is now blowing and circulating air. Issue has been resolved. Leaking in refrigerator is due to the fact that fan was not working, and evaporator was icing up. This excess of ice would melt during defrost which is more than a drip tray could handle. Restored airflow should resolve this issue."
Near Corpus Christi, TX 78418
John L.
Job Details: 03/02/2021
RANGE JENN-AIR JDRP548HL00 "Inspected unit, both hinges have issues on 18 oven door. Both will need to be replaced to resolve issues with door shutting properly. According to notes, other hinge has or should have been ordered for this unit.; ordrng 1 W11390106 (Hinge (left)) and 1 W11390125 (Hinge (right))"
Near Corpus Christi, TX 78411
John L.
Job Details: 03/02/2021
ICEMAKER KITCHEN AID KUIO338HSS00 "Installed components onto icemaker, checked unit after installation. Unit has regained functionality and is working as should. Issue has been resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 03/02/2021
REFRIGERATOR MAYTAG MFX2571XEM0 Customer states after power outage unit dropped ice three times and then steadily started to warm up. Customer said unit unplugged for a number of days prior to my visit. Plug the unit back in and ran through several tests. Refrigerator thermistor freezer thermistor as well as compressor speed all test pass no failures. After unplugging unit and taking Measurements from start device everything was in working order. Applied power back to unit and within five minutes product started to cool again. Ordering compressor and sealed system technician to come and recharge Freon in unit. Job will require a two count as well as a sealed system technician; ordrd 1 W10134623 (sub w10160407)
Near Corpus Christi, TX 78411
Adam
Job Details: 03/02/2021
DRYER WHIRLPOOL WGD6620HC0 Installed igniter tested unit issue resolved.
Near Corpus Christi, TX 78414
Adam
Job Details: 03/02/2021
DISHWASHER KITCHEN AID KDTM354DSS4 Customer complaint of unit not getting enough water. Inspection of unit shows error code for Drain motor electrical problem loose connections/debris clogged in drain. Inspection of drain pump and connections all in good working order. Unit will wash fill with water complete cycle and drain with no issue. Customer states she thinks there is a problem with the unit because before running the dishwasher she would run hot water through the tap to help unit come to temperature every time before tap wood poles letting the customer know that dishwasher was filling with water But now she is not noticing a pulsing from the tap. Could not give Customer an answer as to why that is the case now but unit is working and functioning as designed
Near Corpus Christi, TX 78410
John L.
Job Details: 03/02/2021
WASHER MAYTAG MVWX655DW1 "Inspected unit, controls not responding. found issue to be with start button, push sheen start button would not activate unit. Had to work start button to get unit to function. Replace control board , tested after installation. Start button on new board is clicking and responding as should. Unit is now functioning and issue has been resolved."
Near Schertz, TX 78154
Chris S.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Replaced control board UI and valve tested unit everything working properly also customer was missing water filter. Customer wants to call whirlpool they want to talk to them about most of there food going bad.
Near San Antonio, TX 78209
Chris S.
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW1 Customer stated that washer was leaking. Tested unit everything working properly and checked for error codes and got no error codes. Also tested unit in the cycle customer uses when it leaks and got no leaking. Found issue to be water hoses were not tightened well fixed issue. Collected SC.
Near San Antonio, TX 78217
Chris S.
Job Details: 02/26/2021
WASHER WHIRLPOOL n/a Couldnt find model and serial number there was no sticker. Customer stated that the maid hadnt closed the door right because its working. And she wanted me to test. I have test unit and everything working properly. Collected sc on other ticket. Job number 84530
Near San Antonio, TX 78209
Chris S.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW0 "Customer stated that washer was getting stuck in lock position and making weird grinding noise, also close still coming wet. Got error codes faulty motor and stuck key. Ran test and found issue to be faulty gearcase and motor. Gave customer estimate 917.82 collected SC and customer is gonna look for washer and doesnt want to go thru with repair.; ordrng 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4816FW2 "Checked washer found washer not starting found control board not powering good power at wall, replaced control board tested washer no issues, washer is working as designed. Job complete."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 02/26/2021
WASHER MAYTAG MVWC465HW2 "Checked washer found no error codes no issues with washer, preformed diagnostics test all passed recalibrated washer checked good no issue, washer working as designed during normal operation and diagnostics testing. Job complete."
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4955HW2 "Checked washer found washer continuously draining upon arrival, preformed diagnostics testing was able to clear error code and run diagnostics successfully 1 time. After initial diagnosis test unit did not enter diagnostics ordering control board to resolve issue.; ordrng 1 W11498796 (Control Board)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL MDB4949SHZ1 "Replaced bottom door seal on dishwasher due to leak after replacement tested dishwasher found no issues, dishwasher working as designed. Job complete."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found error codes f9e1 and f2e1 preformed both diagnostics test found bad control board ordering board to resolve issue, also found gearcase grinding during spin cycle ordering gearcase to resolve issue.; ordrng 1 W11386637 (Control Board) and 1 W10870913 (gearcase)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/26/2021
DISHWASHER KITCHEN AID KDTE234GPS0 "Checked dishwasher found error code f5e2 on initial start of diagnosis, ran diagnostics test found bad control board ordering board to resolve issue. ; ordrng 1 W10913608 (cntrl-elec)"
Near San Antonio, TX 78234
Ezequiel V.
Job Details: 02/26/2021
DRYER MAYTAG MED5500FW0 "Checked dryer found control board not powering, checked wall found good voltage at all terminals, replaced control board after replacement tested dryer no issues, collected all fee. Job complete."
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/26/2021
REFRIGERATOR LG LMXS30746S/00 Found that all sections of the refrigerator are warm at 78 degrees F. The compressor is running. Found refrigerant leak on both the low and high side. The leak from the drier is working up into the cabinet. Called DH. This cannot be repaired.
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/26/2021
DRYER MAYTAG MED7230HW1 Found that the outlet did not have 240VAC. We reset the circuit breaker. Unit fully operational now. Bill as customer instruct. Our customer said yes to our survey.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4955HW1 "Checked washer found leak coming from warm water valve, found error code F8E1 long fill no fill, checked water pressure at wall good pressure found hto water valve not opening completely letting a trickle of water in. Part is on order will install when part arrives. ; saved tckt"
Near , TX 78109
S. L.
Job Details: 02/26/2021
DRYER WHIRLPOOL WED4850HW Found kinked dryer vent hose pulled out unit tested operating thermostat 164 high average 131 low average cleaned cabinet advised customer that foil vent hose is not recommended she needs a rigid vent for small spaces like periscope vent. Unit operating as designed.
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/26/2021
RANGE KITCHEN AID KDRP487MSS03 "This unit has an intermittent buzzing noise when the two middle front burners are ignited. When the left burner is turned off the noise ceases. The noise is more prevalent when the ovens are on. The gas pressure regulator is functioning and providing gas to all burner elements and are functioning well. However, the internal components of the regulator are not functioning in a optimal state. It is 12 years old and is demonstrating normal fatigue. I reviewed this witty ACT NR as well as Whirlpool Tech Line. I spoke with Joel SR# 7730107848.There is a possibility the valves to the two troubled burners will need to be replaced but not likely, they are functioning. This is a estimate only. Our customer will need time to decide. Our customer paid our service fee.; ordrng 1 WP9759091 (Pressure regulator)"
Near Universal City, TX 78148
S. L.
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Removed handle replaced handle removed upper rack replaced adjuster installed stop and tested all operations normal.
Near Schertz, TX 78154
S. L.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4955HW1 Complaint unit not getting water to fill unit and customer has removed hoses to check plumbing Unit has F8 E1 error verified water pressure by running water from supply hoses Found failed water inlet valve solenoid on hot side. Rescheduling for Tuesday SSB has 1 in stock advised customer this appointment is tentative.; ordrng 1 W11210459 (Valve)
Near San Antonio, TX 78219
S. L.
Job Details: 02/26/2021
WASHER MAYTAG MVW7230HW0 Removed basket and gearcase. Replaced basket replaced gearcase ran test cycle no leaks no vibration all operations normal
Near Universal City, TX 78148
S. L.
Job Details: 02/26/2021
WASHER MAYTAG MVW7232HW0 Checked unit found no errors speaker cable secured and correctly installed. Found intermittent sound from HMI. Ran service diagnostics cycle no further issues. Needs new HMI to correct cycle signal issue.; ordrng 1 W11478526 (UI)
Near Elmendorf, TX 78112
S. L.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Service pointer W11460554D covers part and labor found bad LED module in FC no lights in RC top or FC replaced with kit and followed instructions on Service Pointer W11460554D tested all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 02/26/2021
DRYER MAYTAG MEDX655DW1 Found unit not heating checked unit found open thermal cutoff replaced cutoff tested unit heating checked operating thermostat average cycle 161 high and 121 low on 3 heat cycles.customer stated home is 15 years old and never had air duct cleaned. Interior of unit is clean but recommended getting dryer vent service and replace foil vent with rigid one for safety. Unit operating as designed.
Near Floresville, TX 78114
S. L.
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Unit still dripping water from left side of ice maker in RC although i raised left side last visit per techline it was only slightly cause unit would rock if any higher brought wood shims this time raised left side dropped right side and shimmed left rear to prevent rocking. Called techline again spoke to Kathy reported what i did and she has documented this sr 7729994619 customer to monitor unit.
Near San Antonio, TX 78209
Sebastian
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW7120HW Concern is that there was a leak product was returned to Lowes found a stream of hard water lines under the cold water valve on the back of the outside of the unit checked under unit and opened up control to verify that there was no cracked valve or any other evidence of leaking under the unit only water stream I could find is on the back this would be caused by the installer the water valves do not appear to be stripped out or damaged product is good to go. Small amount of cosmetic damage in the front right hand side scratch
Near Boerne, TX 78006
Colton B.
Job Details: 02/26/2021
COOKTOP GAS KITCHENAID KCGD506GSS00 "Issue is center front burner not lighting. Replaced valve and orifice, still not lighting. Ordering new igniter to resolve issue. Will call customer when parts come in.; ordrng 1 W10876260 (Igniter)"
Near San Antonio, TX 78254
Justin
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW6120HC0 "Replaced spanner, found plastic stuck in belt cover. Unit has to overload codes, will refer customer to use and care guide."
Near San Antonio, TX 78254
Justin
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Icemaker is working, bin is full of ice. After power outages the unit started working."
Near San Antonio, TX 78254
Justin
Job Details: 02/26/2021
RANGE WHIRLPOOL WFC150M0JB0 Replaced main wire harness and tested to complete.
Near San Antonio, TX 78254
Justin
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "New door has dent, will order again.; ordrng 1 W11435343 (Right fridge door)"
Near Stockdale, TX 78160
S. L.
Job Details: 02/26/2021
WASHER MAYTAG MVWX655DW1 Unit would not start cycle. Reset control found F1E1 fault in diagnostics and could not make selections to test. Led flashing fast indicating that acu is bad 120v at power cord. Replaced ACU calibrated and tested all operations normal..
Near San Antonio, TX 78227
Jesus C.
Job Details: 02/26/2021
WASHER MAYTAG MVWB765FW4 Tested unit. Noise when slowing spin. Found rotor was loose. Secured rotor. Noise is gone. Having issue where time resets from 1 minute to 16 minutes. Will need to replace control and UI. ; ordrng 1 W11135391 and 1 W11429620
Near Boerne, TX 78015
Douglas H.
Job Details: 02/26/2021
COOKTOP ELECTRIC JENNAIR C22105 Customer stated unit made a pop noise and then couldnt use right burners. Found cause to be right front infinite switch nut had become loose and cause the main line of power to switch to ark to metal casing. Secured switch for safety reasons and put electrical tape over spade connections to prevent this from happening again. Surprisingly the switch still worked. Unit back in proper working order. No further issues at this point. Collected sc.
Near San Antonio, TX 78254
Richard G.
Job Details: 02/26/2021
WASHER MAYTAG MVWB765FW1 "Customer complaint is that the unit is making loud noises. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F2E1 UI stuck button. Put unit into service test mode. Found a lot of grinding coming from gearcase and motor. Will need rotor, stator, slider, gearcase, valve, clutch,and agitator.; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W11161960 (Agitator) and 1 W11165546 (Valve)"
Near San Antonio, TX 78254
Richard G.
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW6620HC0 Customer complaint is that the unit is not powering on. Found console inoperable. Replaced console. Tested to complete. Unit is good to go.
Near San Antonio, TX 78250
Richard G.
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW3 "Customer complaint is that the clothes are still coming out soaking wet about every third or fourth wash. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle and all is good. Customer states the unit works great otherwise. The issue happens randomly and the clothes have to be rung out manually. Issue happens randomly and doesnt have anything to do with cycle selected or type of clothing put into unit. Called techline and spoke with Chris. Says calibration could resolve these issues, but there is nothing really to go on as far as parts to replace. Recalibrated unit. Customer will monitor and call back if needed.SR#7730107713"
Near San Antonio, TX 78254
Richard G.
Job Details: 02/26/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 "Customer complaint is that after the power outages the mw stopped working. Verified no power to mw. There is power at the outlet. Ordering filter board,thermostats, fuse,and controls. ; ordrng 1 W11252185 (Control) and 1 W10892389 (Control) and 1 W10269232 (Thermostat) and 1 W10138793 (Fuse) and 1 W10422269 (Filter board) and 1 W10832024 (Thermostat)"