Service History 26 - ApplianceCare

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near Boerne, TX 78015

Douglas H.

Job Details: 04/19/2021

"Last tech found faulty power supply board. Customer also stated that the freezer went out. Found freezer iced up. That issue likely caused by the power supply board as well. Checked unit after the power supply board installed. Verified that had air flow, put unit into forced defrost mode to clear that ice away so unit would function. Unit functioning as designed at the point. Collected p&l. Waived second appliance rate. If issue with freezer persists unit would need W11249952 Evap motor, will give at wholesale costs for 52.11"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Medina, TX 78055

Richard G.

Job Details: 04/19/2021

"Customer complaint is that the unit is not getting ice or water. Says it worked for about 3 weeks, then stopped. Replaced ui, but no change. Will need inlet valve.; ordrng 1 W11043013 (Inlet valve)"

We serviced a

JENN-AIR COOKTOP ELECTRIC

Model JED3430GB01

Near San Antonio, TX 78258

Jim G.

Job Details: 04/19/2021

Replaced both parts. Issue rsolved .

We serviced a

KITCHEN AID MICROWAVE OVEN

Model KEMS308SSS05

Near San Antonio, TX 78230

Sebastian

Job Details: 04/19/2021

Replace control found that unit was still acting up call tech line verified with tech line that I needed to make adjustments to the control board programming verified with tech line that we also had a UI to control communication error as well if customer continues to have problems after this control change Tech line would like me to change out the UI for the oven. Tested unit unit is now making it to the preheat it is set to

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near San Antonio, TX 78258

Jim G.

Job Details: 04/19/2021

Replaced harness. Issue res

We serviced a

WHIRLPOOL WASHER

Model WFW8400TW02

Near San Antonio, TX 78260

Jim G.

Job Details: 04/19/2021

I was able to repair retention clip and reinstall. Issue resolved.

We serviced a

MAYTAG RANGE

Model MER6875AAB

Near San Antonio, TX 78232

Jim G.

Job Details: 04/19/2021

Verified lower bake element is open. ; ordrng 1 WP7406P428-60 (Lower Bake Element)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near San Antonio, TX 78247

Jim G.

Job Details: 04/19/2021

Replaced drain pump. Issue rsolved .

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Bandera, TX 78003

Richard G.

Job Details: 04/19/2021

"Customer complaint is that the lid has broken on the washer. Verified issue. Will need lid that is on order. Customer chose to pay for service fee, labor and part ahead of repair.; ordrng 1 W11130236 (Lid)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near San Antonio, TX 78254

Richard G.

Job Details: 04/19/2021

"Customer complaint is that the unit is not washing. It fills with water and drops the detergent, but will not wash. Entered diagnostics and found error codes F4E3 wash motor not running, F2E1 No response from UI, F5E1 door switch, door stuck open, F7E1 no heat. Verified wash motor not running. Ordering pump and motor, control, ui, and door lock.; ordrng 1 W11305297 (Control) and 1 W11157079 (Console) and 1 WPW10653840 (Latch) and 1 W11087376 (Pump and motor)"

We serviced a

KITCHEN AID REFRIGERATOR

Model KURR104EPA01

Near Fredericksburg, TX 78624

Douglas H.

Job Details: 04/19/2021

Customer stated unit makes awful noise when compressor kicks on. Found to be caused by the lower plate vibrating due not leveled properly. Leveled unit to resolve the issue. Unit testing good now with normal noise. Customer just purchased unit. Was installed just 2 weeks ago.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Fredericksburg, TX 78624

Douglas H.

Job Details: 04/19/2021

Unit not washing. Found f4e3 wash motor error. Replaced motor sump assembly to resolve the issue. Unit testing good now. No further issues at this point.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near San Antonio, TX 78249

Sebastian

Job Details: 04/19/2021

Customers concern is the temperature in the freezer section is off about 10? found this to be the case but also found that freezer section seem to be over packed rearrange the items and educated customer about the venting and return it to make sure that they are clear ordering diffuser and rescheduling the other parts and returning on next available date to see if customers issue has been resolved with just the food arrangement or if we need to go ahead and change parts; ordrng 1 W10861170 (Diffuser)

We serviced a

SAMSUNG DRYER

Model n/a

Near Shavano Park, TX 78249

Sebastian

Job Details: 04/19/2021

Both units are about five years old according to the customer customer says the dryer is making a terrible noise customer turn on dryer to show me noise and then afterwords the unit Would not start up at all. Unable to get unit into diagnostics cannot truly confirm what is going on with the unit for the customer not charging service fee explain to customer that they likely have a board or a motor issue. Recommending that they get a second opinion from my Samsung dedicated service company As a few of the parts show discontinued as well

We serviced a

KITCHEN AID RANGE

Model KICU569XBL00

Near Boerne, TX 78006

Douglas H.

Job Details: 04/19/2021

"Per techline replaced both modules. Upon attempting to test unit found display board unresponsive, couldnt even program unit. Likely got shorted ordering display to fully resolve the issue. Scheduled for part arrival. ; ordrng 1 WPW10396615 (display)"

We serviced a

KITCHEN AID REFRIGERATOR

Model KSSC42QTS03

Near Boerne, TX 78006

Douglas H.

Job Details: 04/19/2021

Confirmed the diagnosis of faulty ice door motor causing issue. Part is in previous techs van. Rescheduled for Monday. ; schdld next appmnt for 4/26 MON !

We serviced a

SAMSUNG WASHER

Model WF56H9100AG/A2

Near Shavano Park, TX 78249

Sebastian

Job Details: 04/19/2021

Units concerned with the washing machine is that it stops midcycle turned the drum by hand and you could hear pieces falling into the drum as if the spider arm assembly is broken explain to customer that this part is discontinued and they may have to reach out to Samsung to have this resolved. Did not charge as I was only there for a few minutes and was not able to truly help the customer out other than telling them that their spider soundly is definitely broken.

We serviced a

MAYTAG WASHER

Model MVWC415EW0

Near San Antonio, TX 78249

Sebastian

Job Details: 04/19/2021

Call customer before arrival gave customer an estimate of what it might cost to do a gear case job as she says it sounds like a jet plane when it turns customer expressed to me that they werent expecting to spend more than to get the unit back up closing out

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Boerne, TX 78006

Douglas H.

Job Details: 04/19/2021

"Unit not making ice or dispensing water. Finding issue to be inlet valve, dual valve, reservoir and diffuser. Ordering all parts to resolve the issue. Scheduled for customer availability. ; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt) and 1 WPW10366790 (reservoir) and 1 W11164593 (diffuser)"

We serviced a

KITCHENAID VENT HOOD

Model KVWC906JSS0

Near San Antonio, TX 78255

Sebastian

Job Details: 04/19/2021

Found that the rocker switch to control the fan speed is malfunctioning ordering part. Part is on back order parts team to reach out when available; ordrng 1 W10853393 (Switch) and 1 W11397923 (Slide)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near San Antonio, TX 78217

Jim G.

Job Details: 04/19/2021

Verified that the issue was an unseated water line in the triple valve water filter in the ceiling of the refrigerator compartment. Corrected. Issues resolved. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock

We serviced a

MAYTAG WASHER

Model MVWC555DW1

Near San Antonio, TX 78255

Sebastian

Job Details: 04/19/2021

Sr 7730544690 Customers concern with the unit is that its not dissolving the soap found that the water valves are working. All functions on unit or testing good I would say that the drama is slightly wobbly may need a gear case job call tech line to see if we can determine any other causes of pads not dissolving unable to determine why pods are dissolving as unit is working as it should SR number listed

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near San Antonio, TX 78254

Richard G.

Job Details: 04/19/2021

Customer complaint is of a rattling noise that comes and goes. Verified issue. Will need dryer repair kit.; ordrng 1 4392065 (Dryer repair kit)

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS5

Near San Antonio, TX 78233

Jesus C.

Job Details: 04/19/2021

Tested unit. Will stop heating after multiple uses. Found magnetron overheating. Will replace magnetron and thermostat; ordrng 1 W10832024 (Thermostat) and 1 WPW10693025 (Magnetron)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near San Antonio, TX 78255

Sebastian

Job Details: 04/19/2021

#8511 Customers refrigerator not cooling found that the cooling offsetting was on customer has had a few guest over that might have accidentally put on this mode customer to monitor and see if the cooling off turns on by itself again in the future customer to monitor unit good to go

We serviced a

MAYTAG WASHER

Model MHWE201YW00

Near San Antonio, TX 78255

Sebastian

Job Details: 04/19/2021

Found that the Bellows is rotten due to age and has a tear in it quote to repair washing machine over customer would like to purchase new unit collecting service fee via check 1751

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near San Antonio, TX 78221

Jesus C.

Job Details: 04/19/2021

Installed new gearcase and lock. No issues during testing. Job complete.

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near San Antonio, TX 78253

Richard G.

Job Details: 04/19/2021

Customer complaint is that they ran the unit after they forgot to replace the lint screen and a piece of clothing got stuck in the blower wheel. Removed front panel and removed clothing from blower wheel. Tested out unit. Unit is good to go. Collected service call fee.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near San Antonio, TX 78247

Shawn W.

Job Details: 04/19/2021

"Our customer has been having some problems with balanced load issues then the unit shutting down to protest the gear case and motor. I found no errors in diagnostics. I ran service test cycle and all loads functioned as designed. I went back into diagnostics and still no errors. I ran a DLMS calibration since our customer has made some balancing adjustments. I looked underneath and found no problems with the gear case, actuator or motor. There are no damaged panels. This u it is fully operational and functioning as designed except for the fact that the sound is no longer working. Talked to Bruces Whirlpool Tech Line. The UI panel will need to be replaced. Part ordered.; ordrng 1 W11478526 (Panel UI)"

We serviced a

JENN-AIR MICROWAVE OVEN

Model JMC2430IL03

Near Boerne, TX 78015

Douglas H.

Job Details: 04/19/2021

"Customer stated console panel glitches out while in use and has to flip the breaker to get it to come back. Checked errors to see if any indication of issue, none found. Opened up unit by just undoing console to check for loose connections. No loose connections found. Ordering console to resolve the issue. Part on b/o; ordrng 1 W11451816 (Console)"

We serviced a

KITCHEN AID REFRIGERATOR

Model KRSC703HPS00

Near Fair Oaks Ranch, TX 78015

Douglas H.

Job Details: 04/19/2021

"Last trip found frozen Evap due to faulty ui, faulty thermistor and faulty fan scroll. After defrosting the Evap replaced all parts to resolve the issue. Unit testing good now and cooling properly. No further issues at this point. Unit is under warranty."

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC300ESS03

Near La Vernia, TX 78121

Chris S.

Job Details: 04/19/2021

Customer stated that they hearing loud noise coming from bottom of refrigerator. Found issue to be refrigerator not leveled and compressor legs need to be tightened down a little bit.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near San Antonio, TX 78217

Jim G.

Job Details: 04/19/2021

Replaced control board. Issue rsolved

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Boerne, TX 78006

Zachary

Job Details: 04/19/2021

Replaced washer valve due to valve stuck open. Calibrated and tested washer no issues or errors codes found. Washer is working as designed. Job complete.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS

Near San Antonio, TX 78224

Jesus C.

Job Details: 04/19/2021

Tested unit. Found blower is running. Good suction and airflow. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near San Antonio, TX 78254

Justin

Job Details: 04/19/2021

Front left burner head needs to be replaced. Not coming on when it should even after adjustments. ; ordrng 1 WPW10515455 (Burner head)

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD51EC0HS02

Near San Antonio, TX 78229

Sebastian

Job Details: 04/19/2021

Replace the glass on unit go to go.

We serviced a

KENMORE REFRIGERATOR

Model 795.74023.411

Near Boerne, TX 78015

Douglas H.

Job Details: 04/19/2021

"Double checked diagnosis, and found that unit was misdiagnosed. Finding issue to be a restriction in Evap. Pulled unit forward to check condenser for if aluminum or steel. Condenser is aluminum. To properly fix unit, compressor and condenser would need to be replaced and unit lines would need to be blown out with nitrogen to remove restriction. Quoted 1166.73for p&l for replacing both parts, and blowing out the lines to remove restriction. ESTIMATE ONLY! Customer wants to think about repair vs replace; rqstng P&A on 1 TCA38151706 (Compressor) and 1 ACG73645004 (Condenser) and 1 WPW10143759 (dryer)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Boerne, TX 78006

Zachary

Job Details: 04/19/2021

Replaced control board and latch. Tested dishwasher no issues or error codes found. Dishwasher is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Boerne, TX 78006

Zachary

Job Details: 04/19/2021

Checked dishwasher found hole in drain loop hose. Ordering drain loop assembly to resolve issue.; ordrng 1 WPW10545278 (Drain loop assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near San Antonio, TX 78255

Zachary

Job Details: 04/19/2021

Checked dishwasher found weak drain pump. Checked drain pump for debris. No change. Ordering drain pump to resolve issue. Collected service call. Remaining balance of for parts and labor.; ordrng 1 W10876537 (Drain pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near San Antonio, TX 78255

Zachary

Job Details: 04/19/2021

Replaced pantry door and UI due to UI not working and bad wiring. Tested refrigerator no issues or error codes. Refrigerator is working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QKS01

Near Floresville, TX 78114

Chris S.

Job Details: 04/19/2021

Replaced inlet valve everything working as designed. Collected P&L cash 257.32.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Floresville, TX 78114

Chris S.

Job Details: 04/19/2021

Customer stated that dishes wasnt drying. Got fault error codes for heating element and vent motor. Ordering parts. Heating element psp item.; ordrng 1 W11416460 (Vent assembly) and 1 W11537778 (Heating element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Poth, TX 78147

Chris S.

Job Details: 04/19/2021

Customer stated that icemaker wasnt working found issue to be faulty icemaker. Replaced icemaker with truck stock. Tested unit everything working properly.; used 1 WPW10300024 (ICE MAKER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Converse, TX 78109

Chris S.

Job Details: 04/19/2021

Replaced ice door and solenoid. Tested unit everything working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYWA

Near Schertz, TX 78108

Chris S.

Job Details: 04/19/2021

Replaced control board tested unit everything working properly collected P&L 234.36

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRM02

Near Schertz, TX 78108

Chris S.

Job Details: 04/19/2021

Customer stated that refrigerator wasnt cooling right found issue to be defrost thermistor. Ordering part. Collected SC and quoted P&L 283.38 (labor 160) ; ordrng 1 W11087438 (motor-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near San Antonio, TX 78233

Shawn W.

Job Details: 04/19/2021

Our customers water filter needed to be changed out. It is now making ice as designed. Tested ice maker on tests 44 and 45. It is harvesting and filling. Used zip tie WPW10339879 to secure water line on back of unit to prevent flapping by the line. Unit is fully functional now.; used 1 WPW10339879 (Zip tie) from stock

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near San Antonio, TX 78233

Shawn W.

Job Details: 04/19/2021

Our customer is having problems with the heated dry. The heating element is connected. The heating element is heating but does not get hot. This unit will need a new control board. Our parts department has already ordered.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near San Antonio, TX 78239

Shawn W.

Job Details: 04/19/2021

Unit is functioning as designed but needed a zip tie WPW10339879 on drain hose to stand pipe. Unit is now fully functional. No abnormal sounds.; used 1 WPW10339879 (Zip tie) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Universal City, TX 78148

Shawn W.

Job Details: 04/19/2021

Our customer was concerned that there were cracks in the shelves. These are actually manufacturing partition lines. These are designed this way. Our customer was having problems changing out the water filter. They can be a challenge depending on the water pressure. I was able to remove and replace their water filter fixing their problem. I also instructed them on how to pull this down and replace it in their own next time. They do not have a water softener so I emphasized the importance of changing every 6 months. Unit is fully functional now.. Bill Whirlpool as customer instruct.

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Selma, TX 78154

Shawn W.

Job Details: 04/19/2021

"Errors found in diagnostics were F2E1 stuck key F0E5 off balance load. The start button does stick a bit but is still functional. Our customer was experiencing a leak out the front and the unit has been spinning out of balance on occasion. I ran automatic test mode and revealed no leaks from drain pump, water valve or stand pipe. I ran manual test mode and filled it high with water, then ran agitation to check for basket leaks. Then ran the drain pump to check for leaks there or at the stand pipe. There was no leaking from the stand pipe or the drain pump. No leaking from the basket. The control board had a relay sticking on occasion in regards to the water level sensor which could be the problem. As well the door latch is getting warm likely causing temporary open connections. The shocks are fine on the unit. The gear case spins very well but is slightly wearing. This unit s fully operational with no leaks. I advised our customer of our 90 day warranty and we agreed to monitor and have him call us back if the leak returns.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78259

Shawn W.

Job Details: 04/19/2021

"Temperature in RC is 57 F. In deli drawers 41 F. FC 20 F. Our customer was having problems with recent warming starting last Thursday. As well as no Ice production. I reset the temps back to manufacturers recommended temps. On test 3 for evaporator fans and damper, I found that the RC evaporator is frozen up and I noticed that the deli drawer is not functioning intermittently. This nit will need a new drip pan and RC and evaporator thermistor. This comes with a new evaporator fan. Technical Service Pointer W11092686F July 2020 KitchenAid, Jenn-Air, Maytag and Whirlpool French Door Refrigerators/Frost Build Up On Evaporator.Parts ordered.; ordrng 1 W11457241 (Pan drip) and 1 W11456069 (Clamp) and 1 W11456069 (Clamp) and 1 W11087438 (Wire harness with evaporator and thermistors.)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near San Antonio, TX 78254

Justin

Job Details: 04/19/2021

"Ran unit through diagnostics, found small leak coming from main hose going into inlet. Tightened down and ran unit through diagnostics. All test passed."

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS6

Near San Antonio, TX 78254

Justin

Job Details: 04/19/2021

Found the thermostat fix behind control board bad W10269232. Will need to order and reschedule. ; ordrng 1 W10269232 (Thermistor fix)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FH

Near San Antonio, TX 78250

Justin

Job Details: 04/19/2021

"Spoke with customer she sent me a message showing where the damage was, need to order side panel for Range. Will schedule for next week when part comes in; ordrng 1 W10668724 (Side panel)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HS

Near San Antonio, TX 78250

Justin

Job Details: 04/19/2021

Front right burner head and cap will need to be replaced. ; ordrng 1 WPW10515455 (Front right burner)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near San Antonio, TX 78250

Justin

Job Details: 04/19/2021

"No fault codes stored in unit, need to order dispenser low sensor and dispenser assembly. ; ordrng 1 W11178145 (Dispenser low sensor) and 1 W11413340 (Dispenser assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Helotes, TX 78023

Justin

Job Details: 04/19/2021

"Found the ice make with no water, tested harvest unit passed. Then tested fill did not pass right away. Press the fill test couple more times and the unit started pushing water through. Changed out the filter and flushed the filter."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Helotes, TX 78023

Justin

Job Details: 04/19/2021

"Unit is not cooling correctly in fridge section, damper is not opening correctly. Will need damper control. ; ordrng 1 WPW10196393 (Damper control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Helotes, TX 78023

Justin

Job Details: 04/19/2021

"Replaced ice maker, customer will keep an eye on unit. If no ice within 24 hours we will need to contact techline again and document."

We serviced a

KITCHEN AID MICROWAVE OVEN

Model KMBS104ESS03

Near Helotes, TX 78023

Justin

Job Details: 04/19/2021

"Needed the user interface board as well, unit didnt have it with control panel. Will need to pull unit out so customer is aware we will need to unplug behind oven to get out. ; ordrng 1 W10891907 (User interface)"

We serviced a

KITCHEN AID ICEMAKER (STANDA

Model KUIX305ESS2

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 04/19/2021

"Checked ice maker found water over flowing in bin and unit not draining also found filter housing leaking , will need recirculating pump, drain pump and housing to resolve issue. Quoted 213.39 recirculating pump 91.57 housing 143.63 drain pump and 132.75 labor. Collected service call fee. Customer will contact office for continuation of repair. Job complete.; ordrng 1 W10747426 (pump) and 1 W11266112 (housing) and 1 WPW10489125 (pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 04/19/2021

Replaced inlet valve on dishwasher due to water pouring in while unit is off after replacement tested dishwasher no issues. Dishwasher is working as designed during testing and operation. Job complete.

We serviced a

IKEA REFRIGERATOR

Model ISC23CNEXY02

Near San Antonio, TX 78213

Ezequiel V.

Job Details: 04/19/2021

Checked refr found diffuser broken replaced diffuser tested refrigerator no issues on diffuser side. Customer stated ice maker isnt dispensing found bad auger motor. Customer will contact office if they want to continue repair for auger motor. Refrigerator is cooling as designed. Job complete. Collected all fee.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Antonio, TX 78213

Ezequiel V.

Job Details: 04/19/2021

"Checked washer found noise coming from drain hose hitting wall, spoke to customer about issue, washer is working as designed no error codes found during testing or operation. Job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78240

Ezequiel V.

Job Details: 04/19/2021

"Checked washer found drain pump not draining, found error codes f9e1 long drain also found error code f0e2 over suds. Good spin and agitate during testing ordering drain pump to resolve issue .; ordrng 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near San Antonio, TX 78240

Ezequiel V.

Job Details: 04/19/2021

Checked refrigerator found refrigerator not leveled causing squeaking when opening door. Leveled refrigerator checked door no issues refrigerator is working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near San Antonio, TX 78250

Ezequiel V.

Job Details: 04/19/2021

Checked dishwasher found no error codes during testing or operation heater is turning on as designed. Advised customer of using rinse aid and proper loading of dishwasher. Unit is working as designed. Job complete.

We serviced a

KITCHEN AID DISHWASHER

Model KDTE104DWH0

Near San Antonio, TX 78251

Ezequiel V.

Job Details: 04/19/2021

Replaced motor due to motor not rotating up after replacement tested dishwasher no issues. No error codes dishwasher is working as designed. Job complete collected all fees.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HW4

Near San Antonio, TX 78238

Ezequiel V.

Job Details: 04/19/2021

"Tested microwave found no issues with heat good heat, checked for error codes none found. Microwave is working as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near San Antonio, TX 78228

Ezequiel V.

Job Details: 04/19/2021

Checked washer found inlet valve not actuating and error code F8E1 replaced valve tested washer no issues washer is working as designed. No issues during testing or operation. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78201

Ezequiel V.

Job Details: 04/16/2021

Checked washer found weak suspension replaced suspension leveled washer no issues washer is working as designed no error codes found during testing. Job complete.

We serviced a

WHIRLPOOL WASHER

Model I

Near San Antonio, TX 78247

Jim G.

Job Details: 04/16/2021

"Replaced faulty actuator (shifter) however revealed the gearcase is slipping and causing issue during the spin and agitation cycles. The washplate is seized to the gearcase. Will need to replace the basket, tub, washplate and the affected gearcase. Please contact customer once part is available for installation. ; ordrng 1 W10752283 (Washplate) and 1 W10752719 (Wash Basket) and 1 W11219115 (Outer Tub) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJB0

Near San Antonio, TX 78232

Jim G.

Job Details: 04/16/2021

Replaced faulty sump. Issue resolved.

We serviced a

KITCHENAID ICEMAKER (STANDA

Model KUIX505ESS1

Near San Antonio, TX 78255

Justin

Job Details: 04/16/2021

"Found the recirculating pump bad, replaced and tested to complete. Unit is running through cycle now."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78254

Richard G.

Job Details: 04/16/2021

"Customer complaint is that the unit shakes and rocks on every cycle. Tested out suspension and found it to be very loose. Entered diagnostics and found error codes F0E4 high water temperature rinse cycle. F2E1 stuck key. Replaced suspension. Found water lines switched, with hot entering cold, cold entering hot. Switched hoses. Tested to complete. Unit is good to go."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near San Antonio, TX 78256

Justin

Job Details: 04/16/2021

"Only seeing F0E5 stored, unit did not accept diagnostics. Unplugged unit for about 2 minutes tried again. Was able to get unit into diagnostics mode. Tested test 12, unit passed. Will reschedule for control board but will have customer call in after she runs a load and see if the corrections fixed problem fully. ; schdld next appmnt for 4/30 FRI !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near San Antonio, TX 78240

Ezequiel V.

Job Details: 04/16/2021

Checked refrigerator found foam under door causing door to lift up and down removed foam no issues found left filler corner not installed ordering filler to resolve issue.; ordrng 1 W10761079 (filler)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near San Antonio, TX 78261

Douglas H.

Job Details: 04/16/2021

"Customer called asking for me to call them. They had questions regarding their unit. Attempted to make contact at 10:50 am got vm, left message stating that I received their message asking me to call them, left phone number with direct extension. Attempted to call customer again at 12:13, got voicemail again and left same message as before. Attempted to call wifes cell at 12:14 and got vm there as well. Explained that got a message that husband asked for me to call them, gave phone number and direct extension there as well. All calls made on 3cx. Advised BP of the non answer. Also advised BP if didnt hear back from customer in an hour would close the ticket. Customer returned my call, I answered his questions. Customer stated wants to talk with his wife and ponder the repair prior to making the decision."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near San Antonio, TX 78213

Ezequiel V.

Job Details: 04/16/2021

Replaced bellow due to leak at front of door after replacement tested washer no issues washer is working as designed. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB4

Near San Antonio, TX 78245

Jesus C.

Job Details: 04/16/2021

Installed new element. All elements heating. No further issues during testing. Tested to complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRM00

Near Helotes, TX 78023

Richard G.

Job Details: 04/16/2021

"Customer complaint is that the icemaker stopped working, followed by the freezer not cooling and the refrigerator not cooling. Customer had another service company check the unit out and stated that the compressor has gone out. Verified faulty compressor. Compressor is covered in the units 10 year warranty, but labor is not. Informed customer that he would be responsible for labor and the service call fee. Customer will get back to us on repair. Listing as estimate only.; rqstng P&A on 1 8201675 (Compressor)"

We serviced a

WHIRLPOOL RANGE

Model WFG231LVS1

Near San Antonio, TX 78223

Ezequiel V.

Job Details: 04/16/2021

Replaced valve and griddle on range due right rear burner lagging after replacement tested range no issues range is working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78230

Justin

Job Details: 04/16/2021

"Calling tech line, believe we have a break in the frame of the unit going to deli drawer. Or possibly a bad deli ui out of box. Calling techline, Cathy is assisting. Side adapter harness is bad and would need to be replaced. 7730534405. 374.55 quote. ; ordrng 1 W11170612 (Adapter harness) and 1 W11188796 (Closer door right)"

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Cibolo, TX 78108

Chris S.

Job Details: 04/16/2021

Replaced heating element and thermostat. Tested unit everything working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near San Antonio, TX 78230

Sebastian

Job Details: 04/16/2021

Found that there was a large puddle of water at the bottom of the refrigerator section cleared out water inspected evaporator found that evaporator was in the early stages of failing again explain to customer that there are several reasons that this couldve happened either the part was bad the thermistor couldve been missed placed or possibly wasnt thought out all the way during the testing and removal of the evaporator due to it being partially frozen accidentally pulled off some of the evaporator Styrofoam this piece needs to be replaced anyway will verify if customer is having an issue at the drain in the refrigerator section evaporator; ordrng 1 W11167902 (Evap cover)

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near San Antonio, TX 78216

Sebastian

Job Details: 04/16/2021

Replaced consul customer has addressed the venting issue venting is now correct customer expressed to me that the unit has been drying fine since the adjustment LCD was changed out to address the moisture buildup that had destroyed the last one unit is testing good to go

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near San Antonio, TX 78217

Sebastian

Job Details: 04/16/2021

Customers concern with the unit is that it leaks from the front and also does not lock the latch at times confirmed from diagnostics that unit is locking as it should also found that all functions are working appropriately customer might be using too much soap as in testing Im finding that their sons at the bottom of the unit express the customer that they should use no more than 3 tablespoons also left at the front of the unit as the two front feet appeared to be lower than the back feet. Filled unit with water spun unit with water attempted to replicate leak was unable to do so did however find evidence that their gear case is leaking oil slowly. Collected service fee explain to customer that if they happen to see it continuously leaking again to give us a call

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near San Antonio, TX 78223

Ezequiel V.

Job Details: 04/16/2021

"Checked refrigerator found good frost pattern in freezer no frost pattern in refrigerator spoke to SS tech advised to order dye dryer and 3 way valve due to not actuating and refrigerator not cooling.; rqstng P&A on 1 W10874835 (valve), ordrng 1 W10143759 (drier (service))"

We serviced a

SAMSUNG RANGE

Model n/a

Near San Antonio, TX 78227

Jesus C.

Job Details: 04/16/2021

Customer states they have extended warranty from conns. No warranty information provided. Advised customer that they would be liable for repairs. Customer will not continue repairs at this time.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near San Antonio, TX 78247

Sebastian

Job Details: 04/16/2021

Found that the power cord was installed onto the unit very loosely terminals and wires are all burnt up must rewire entire unit to properly address this issue verify that the heaters and safety thermostats are all testing good. Gave customer a quote for labor which is going to be a tier 3 labor charge due to the entire unit having to be rewired and being taken apart collected service fee for today verified with whirlpool that parts are the only thing covered under the authorization given scheduled customer for next open slot on my calendar for Monday on the 23rd; ordrng 1 W10640709 (Harness)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near San Antonio, TX 78250

Jesus C.

Job Details: 04/16/2021

Tested unit. Dye drier leaking from the factory welds. Bad dye drier. Installed new dye drier. Vacuum and recharge unit. Holding pressure. No further issues. Tested to complete. ; used 1 WPW10143759 (DRIER-HV) from stock

We serviced a

SAMSUNG WASHER

Model n/a

Near San Antonio, TX 78259

Sebastian

Job Details: 04/16/2021

Found that drain pump filter was clogged entirely cleaned out unit tested out drain found that it is now working as it should

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WOC54EC0HS04

Near Boerne, TX 78006

Douglas H.

Job Details: 04/16/2021

Customer stated Audio tones not sounding. Confirmed this issue and verified the volume turned up. Still no sound. Unplugged unit and plugged back to reset unit. Sound and touch now working properly. Explained that this is a temporary fix. Ordering console to fully resolve this issue. Part oos; ordrng 1 W11297728 (console)

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS8

Near San Antonio, TX 78260

Sebastian

Job Details: 04/16/2021

Found a dishwasher was leaking from the front replaced gasket and raise dishwasher. Kept call open for a few hours while unit was running at calibration mode after being in diagnostics customer expresses that they did not see any more leakage explain to customer that they need to test our unit over the next few days and if they continue to be dry it should be good if they see a leak again they will call us back out

We serviced a

KITCHENAID COOKTOP ELECTRIC

Model KICU569XSS00

Near San Antonio, TX 78248

Jim G.

Job Details: 04/16/2021

It appears the original attempted repaired the issue save for a single burner. Will replace burner and return with module just in case. ; ordrng 1 WPW10396548 (RR Burner)

We serviced a

KITCHEN AID DISHWASHER

Model KDTM354DSS5

Near Cibolo, TX 78108

Shawn W.

Job Details: 04/16/2021

I uninstalled dishwasher. Replaced float switch and the sump and motor. Tested for leaks. Ran service cycle for calibration. Spoke with our customer about care and use. U it is fully operational now. Our customer said yes to our survey.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Antonio, TX 78251

Justin

Job Details: 04/16/2021

"Replaced washplate, and gearcase. Tested to completion."