We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 04/19/2021
"Last tech found faulty power supply board. Customer also stated that the freezer went out. Found freezer iced up. That issue likely caused by the power supply board as well. Checked unit after the power supply board installed. Verified that had air flow, put unit into forced defrost mode to clear that ice away so unit would function. Unit functioning as designed at the point. Collected p&l. Waived second appliance rate. If issue with freezer persists unit would need W11249952 Evap motor, will give at wholesale costs for 52.11"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Medina, TX 78055
Richard G.
Job Details: 04/19/2021
"Customer complaint is that the unit is not getting ice or water. Says it worked for about 3 weeks, then stopped. Replaced ui, but no change. Will need inlet valve.; ordrng 1 W11043013 (Inlet valve)"
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78258
Jim G.
Job Details: 04/19/2021
Replaced both parts. Issue rsolved .
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78230
Sebastian
Job Details: 04/19/2021
Replace control found that unit was still acting up call tech line verified with tech line that I needed to make adjustments to the control board programming verified with tech line that we also had a UI to control communication error as well if customer continues to have problems after this control change Tech line would like me to change out the UI for the oven. Tested unit unit is now making it to the preheat it is set to
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78258
Jim G.
Job Details: 04/19/2021
Replaced harness. Issue res
We serviced a
WHIRLPOOL WASHER
Model WFW8400TW02
Near San Antonio, TX 78260
Jim G.
Job Details: 04/19/2021
I was able to repair retention clip and reinstall. Issue resolved.
We serviced a
MAYTAG RANGE
Model MER6875AAB
Near San Antonio, TX 78232
Jim G.
Job Details: 04/19/2021
Verified lower bake element is open. ; ordrng 1 WP7406P428-60 (Lower Bake Element)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78247
Jim G.
Job Details: 04/19/2021
Replaced drain pump. Issue rsolved .
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bandera, TX 78003
Richard G.
Job Details: 04/19/2021
"Customer complaint is that the lid has broken on the washer. Verified issue. Will need lid that is on order. Customer chose to pay for service fee, labor and part ahead of repair.; ordrng 1 W11130236 (Lid)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78254
Richard G.
Job Details: 04/19/2021
"Customer complaint is that the unit is not washing. It fills with water and drops the detergent, but will not wash. Entered diagnostics and found error codes F4E3 wash motor not running, F2E1 No response from UI, F5E1 door switch, door stuck open, F7E1 no heat. Verified wash motor not running. Ordering pump and motor, control, ui, and door lock.; ordrng 1 W11305297 (Control) and 1 W11157079 (Console) and 1 WPW10653840 (Latch) and 1 W11087376 (Pump and motor)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KURR104EPA01
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/19/2021
Customer stated unit makes awful noise when compressor kicks on. Found to be caused by the lower plate vibrating due not leveled properly. Leveled unit to resolve the issue. Unit testing good now with normal noise. Customer just purchased unit. Was installed just 2 weeks ago.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/19/2021
Unit not washing. Found f4e3 wash motor error. Replaced motor sump assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78249
Sebastian
Job Details: 04/19/2021
Customers concern is the temperature in the freezer section is off about 10? found this to be the case but also found that freezer section seem to be over packed rearrange the items and educated customer about the venting and return it to make sure that they are clear ordering diffuser and rescheduling the other parts and returning on next available date to see if customers issue has been resolved with just the food arrangement or if we need to go ahead and change parts; ordrng 1 W10861170 (Diffuser)
We serviced a
SAMSUNG DRYER
Model n/a
Near Shavano Park, TX 78249
Sebastian
Job Details: 04/19/2021
Both units are about five years old according to the customer customer says the dryer is making a terrible noise customer turn on dryer to show me noise and then afterwords the unit Would not start up at all. Unable to get unit into diagnostics cannot truly confirm what is going on with the unit for the customer not charging service fee explain to customer that they likely have a board or a motor issue. Recommending that they get a second opinion from my Samsung dedicated service company As a few of the parts show discontinued as well
We serviced a
KITCHEN AID RANGE
Model KICU569XBL00
Near Boerne, TX 78006
Douglas H.
Job Details: 04/19/2021
"Per techline replaced both modules. Upon attempting to test unit found display board unresponsive, couldnt even program unit. Likely got shorted ordering display to fully resolve the issue. Scheduled for part arrival. ; ordrng 1 WPW10396615 (display)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QTS03
Near Boerne, TX 78006
Douglas H.
Job Details: 04/19/2021
Confirmed the diagnosis of faulty ice door motor causing issue. Part is in previous techs van. Rescheduled for Monday. ; schdld next appmnt for 4/26 MON !
We serviced a
SAMSUNG WASHER
Model WF56H9100AG/A2
Near Shavano Park, TX 78249
Sebastian
Job Details: 04/19/2021
Units concerned with the washing machine is that it stops midcycle turned the drum by hand and you could hear pieces falling into the drum as if the spider arm assembly is broken explain to customer that this part is discontinued and they may have to reach out to Samsung to have this resolved. Did not charge as I was only there for a few minutes and was not able to truly help the customer out other than telling them that their spider soundly is definitely broken.
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near San Antonio, TX 78249
Sebastian
Job Details: 04/19/2021
Call customer before arrival gave customer an estimate of what it might cost to do a gear case job as she says it sounds like a jet plane when it turns customer expressed to me that they werent expecting to spend more than to get the unit back up closing out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Boerne, TX 78006
Douglas H.
Job Details: 04/19/2021
"Unit not making ice or dispensing water. Finding issue to be inlet valve, dual valve, reservoir and diffuser. Ordering all parts to resolve the issue. Scheduled for customer availability. ; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt) and 1 WPW10366790 (reservoir) and 1 W11164593 (diffuser)"
We serviced a
KITCHENAID VENT HOOD
Model KVWC906JSS0
Near San Antonio, TX 78255
Sebastian
Job Details: 04/19/2021
Found that the rocker switch to control the fan speed is malfunctioning ordering part. Part is on back order parts team to reach out when available; ordrng 1 W10853393 (Switch) and 1 W11397923 (Slide)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78217
Jim G.
Job Details: 04/19/2021
Verified that the issue was an unseated water line in the triple valve water filter in the ceiling of the refrigerator compartment. Corrected. Issues resolved. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near San Antonio, TX 78255
Sebastian
Job Details: 04/19/2021
Sr 7730544690 Customers concern with the unit is that its not dissolving the soap found that the water valves are working. All functions on unit or testing good I would say that the drama is slightly wobbly may need a gear case job call tech line to see if we can determine any other causes of pads not dissolving unable to determine why pods are dissolving as unit is working as it should SR number listed
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78254
Richard G.
Job Details: 04/19/2021
Customer complaint is of a rattling noise that comes and goes. Verified issue. Will need dryer repair kit.; ordrng 1 4392065 (Dryer repair kit)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS5
Near San Antonio, TX 78233
Jesus C.
Job Details: 04/19/2021
Tested unit. Will stop heating after multiple uses. Found magnetron overheating. Will replace magnetron and thermostat; ordrng 1 W10832024 (Thermostat) and 1 WPW10693025 (Magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78255
Sebastian
Job Details: 04/19/2021
#8511 Customers refrigerator not cooling found that the cooling offsetting was on customer has had a few guest over that might have accidentally put on this mode customer to monitor and see if the cooling off turns on by itself again in the future customer to monitor unit good to go
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near San Antonio, TX 78255
Sebastian
Job Details: 04/19/2021
Found that the Bellows is rotten due to age and has a tear in it quote to repair washing machine over customer would like to purchase new unit collecting service fee via check 1751
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/19/2021
Installed new gearcase and lock. No issues during testing. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near San Antonio, TX 78253
Richard G.
Job Details: 04/19/2021
Customer complaint is that they ran the unit after they forgot to replace the lint screen and a piece of clothing got stuck in the blower wheel. Removed front panel and removed clothing from blower wheel. Tested out unit. Unit is good to go. Collected service call fee.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/19/2021
"Our customer has been having some problems with balanced load issues then the unit shutting down to protest the gear case and motor. I found no errors in diagnostics. I ran service test cycle and all loads functioned as designed. I went back into diagnostics and still no errors. I ran a DLMS calibration since our customer has made some balancing adjustments. I looked underneath and found no problems with the gear case, actuator or motor. There are no damaged panels. This u it is fully operational and functioning as designed except for the fact that the sound is no longer working. Talked to Bruces Whirlpool Tech Line. The UI panel will need to be replaced. Part ordered.; ordrng 1 W11478526 (Panel UI)"
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430IL03
Near Boerne, TX 78015
Douglas H.
Job Details: 04/19/2021
"Customer stated console panel glitches out while in use and has to flip the breaker to get it to come back. Checked errors to see if any indication of issue, none found. Opened up unit by just undoing console to check for loose connections. No loose connections found. Ordering console to resolve the issue. Part on b/o; ordrng 1 W11451816 (Console)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/19/2021
"Last trip found frozen Evap due to faulty ui, faulty thermistor and faulty fan scroll. After defrosting the Evap replaced all parts to resolve the issue. Unit testing good now and cooling properly. No further issues at this point. Unit is under warranty."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near La Vernia, TX 78121
Chris S.
Job Details: 04/19/2021
Customer stated that they hearing loud noise coming from bottom of refrigerator. Found issue to be refrigerator not leveled and compressor legs need to be tightened down a little bit.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78217
Jim G.
Job Details: 04/19/2021
Replaced control board. Issue rsolved
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Boerne, TX 78006
Zachary
Job Details: 04/19/2021
Replaced washer valve due to valve stuck open. Calibrated and tested washer no issues or errors codes found. Washer is working as designed. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78224
Jesus C.
Job Details: 04/19/2021
Tested unit. Found blower is running. Good suction and airflow. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near San Antonio, TX 78254
Justin
Job Details: 04/19/2021
Front left burner head needs to be replaced. Not coming on when it should even after adjustments. ; ordrng 1 WPW10515455 (Burner head)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78229
Sebastian
Job Details: 04/19/2021
Replace the glass on unit go to go.
We serviced a
KENMORE REFRIGERATOR
Model 795.74023.411
Near Boerne, TX 78015
Douglas H.
Job Details: 04/19/2021
"Double checked diagnosis, and found that unit was misdiagnosed. Finding issue to be a restriction in Evap. Pulled unit forward to check condenser for if aluminum or steel. Condenser is aluminum. To properly fix unit, compressor and condenser would need to be replaced and unit lines would need to be blown out with nitrogen to remove restriction. Quoted 1166.73for p&l for replacing both parts, and blowing out the lines to remove restriction. ESTIMATE ONLY! Customer wants to think about repair vs replace; rqstng P&A on 1 TCA38151706 (Compressor) and 1 ACG73645004 (Condenser) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Zachary
Job Details: 04/19/2021
Replaced control board and latch. Tested dishwasher no issues or error codes found. Dishwasher is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Zachary
Job Details: 04/19/2021
Checked dishwasher found hole in drain loop hose. Ordering drain loop assembly to resolve issue.; ordrng 1 WPW10545278 (Drain loop assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78255
Zachary
Job Details: 04/19/2021
Checked dishwasher found weak drain pump. Checked drain pump for debris. No change. Ordering drain pump to resolve issue. Collected service call. Remaining balance of for parts and labor.; ordrng 1 W10876537 (Drain pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near San Antonio, TX 78255
Zachary
Job Details: 04/19/2021
Replaced pantry door and UI due to UI not working and bad wiring. Tested refrigerator no issues or error codes. Refrigerator is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS01
Near Floresville, TX 78114
Chris S.
Job Details: 04/19/2021
Replaced inlet valve everything working as designed. Collected P&L cash 257.32.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Floresville, TX 78114
Chris S.
Job Details: 04/19/2021
Customer stated that dishes wasnt drying. Got fault error codes for heating element and vent motor. Ordering parts. Heating element psp item.; ordrng 1 W11416460 (Vent assembly) and 1 W11537778 (Heating element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Poth, TX 78147
Chris S.
Job Details: 04/19/2021
Customer stated that icemaker wasnt working found issue to be faulty icemaker. Replaced icemaker with truck stock. Tested unit everything working properly.; used 1 WPW10300024 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Converse, TX 78109
Chris S.
Job Details: 04/19/2021
Replaced ice door and solenoid. Tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYWA
Near Schertz, TX 78108
Chris S.
Job Details: 04/19/2021
Replaced control board tested unit everything working properly collected P&L 234.36
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM02
Near Schertz, TX 78108
Chris S.
Job Details: 04/19/2021
Customer stated that refrigerator wasnt cooling right found issue to be defrost thermistor. Ordering part. Collected SC and quoted P&L 283.38 (labor 160) ; ordrng 1 W11087438 (motor-evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near San Antonio, TX 78233
Shawn W.
Job Details: 04/19/2021
Our customers water filter needed to be changed out. It is now making ice as designed. Tested ice maker on tests 44 and 45. It is harvesting and filling. Used zip tie WPW10339879 to secure water line on back of unit to prevent flapping by the line. Unit is fully functional now.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near San Antonio, TX 78233
Shawn W.
Job Details: 04/19/2021
Our customer is having problems with the heated dry. The heating element is connected. The heating element is heating but does not get hot. This unit will need a new control board. Our parts department has already ordered.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78239
Shawn W.
Job Details: 04/19/2021
Unit is functioning as designed but needed a zip tie WPW10339879 on drain hose to stand pipe. Unit is now fully functional. No abnormal sounds.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Universal City, TX 78148
Shawn W.
Job Details: 04/19/2021
Our customer was concerned that there were cracks in the shelves. These are actually manufacturing partition lines. These are designed this way. Our customer was having problems changing out the water filter. They can be a challenge depending on the water pressure. I was able to remove and replace their water filter fixing their problem. I also instructed them on how to pull this down and replace it in their own next time. They do not have a water softener so I emphasized the importance of changing every 6 months. Unit is fully functional now.. Bill Whirlpool as customer instruct.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Selma, TX 78154
Shawn W.
Job Details: 04/19/2021
"Errors found in diagnostics were F2E1 stuck key F0E5 off balance load. The start button does stick a bit but is still functional. Our customer was experiencing a leak out the front and the unit has been spinning out of balance on occasion. I ran automatic test mode and revealed no leaks from drain pump, water valve or stand pipe. I ran manual test mode and filled it high with water, then ran agitation to check for basket leaks. Then ran the drain pump to check for leaks there or at the stand pipe. There was no leaking from the stand pipe or the drain pump. No leaking from the basket. The control board had a relay sticking on occasion in regards to the water level sensor which could be the problem. As well the door latch is getting warm likely causing temporary open connections. The shocks are fine on the unit. The gear case spins very well but is slightly wearing. This unit s fully operational with no leaks. I advised our customer of our 90 day warranty and we agreed to monitor and have him call us back if the leak returns.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/19/2021
"Temperature in RC is 57 F. In deli drawers 41 F. FC 20 F. Our customer was having problems with recent warming starting last Thursday. As well as no Ice production. I reset the temps back to manufacturers recommended temps. On test 3 for evaporator fans and damper, I found that the RC evaporator is frozen up and I noticed that the deli drawer is not functioning intermittently. This nit will need a new drip pan and RC and evaporator thermistor. This comes with a new evaporator fan. Technical Service Pointer W11092686F July 2020 KitchenAid, Jenn-Air, Maytag and Whirlpool French Door Refrigerators/Frost Build Up On Evaporator.Parts ordered.; ordrng 1 W11457241 (Pan drip) and 1 W11456069 (Clamp) and 1 W11456069 (Clamp) and 1 W11087438 (Wire harness with evaporator and thermistors.)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near San Antonio, TX 78254
Justin
Job Details: 04/19/2021
"Ran unit through diagnostics, found small leak coming from main hose going into inlet. Tightened down and ran unit through diagnostics. All test passed."
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78254
Justin
Job Details: 04/19/2021
Found the thermostat fix behind control board bad W10269232. Will need to order and reschedule. ; ordrng 1 W10269232 (Thermistor fix)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FH
Near San Antonio, TX 78250
Justin
Job Details: 04/19/2021
"Spoke with customer she sent me a message showing where the damage was, need to order side panel for Range. Will schedule for next week when part comes in; ordrng 1 W10668724 (Side panel)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS
Near San Antonio, TX 78250
Justin
Job Details: 04/19/2021
Front right burner head and cap will need to be replaced. ; ordrng 1 WPW10515455 (Front right burner)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78250
Justin
Job Details: 04/19/2021
"No fault codes stored in unit, need to order dispenser low sensor and dispenser assembly. ; ordrng 1 W11178145 (Dispenser low sensor) and 1 W11413340 (Dispenser assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Helotes, TX 78023
Justin
Job Details: 04/19/2021
"Found the ice make with no water, tested harvest unit passed. Then tested fill did not pass right away. Press the fill test couple more times and the unit started pushing water through. Changed out the filter and flushed the filter."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Helotes, TX 78023
Justin
Job Details: 04/19/2021
"Unit is not cooling correctly in fridge section, damper is not opening correctly. Will need damper control. ; ordrng 1 WPW10196393 (Damper control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Helotes, TX 78023
Justin
Job Details: 04/19/2021
"Replaced ice maker, customer will keep an eye on unit. If no ice within 24 hours we will need to contact techline again and document."
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBS104ESS03
Near Helotes, TX 78023
Justin
Job Details: 04/19/2021
"Needed the user interface board as well, unit didnt have it with control panel. Will need to pull unit out so customer is aware we will need to unplug behind oven to get out. ; ordrng 1 W10891907 (User interface)"
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/19/2021
"Checked ice maker found water over flowing in bin and unit not draining also found filter housing leaking , will need recirculating pump, drain pump and housing to resolve issue. Quoted 213.39 recirculating pump 91.57 housing 143.63 drain pump and 132.75 labor. Collected service call fee. Customer will contact office for continuation of repair. Job complete.; ordrng 1 W10747426 (pump) and 1 W11266112 (housing) and 1 WPW10489125 (pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/19/2021
Replaced inlet valve on dishwasher due to water pouring in while unit is off after replacement tested dishwasher no issues. Dishwasher is working as designed during testing and operation. Job complete.
We serviced a
IKEA REFRIGERATOR
Model ISC23CNEXY02
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/19/2021
Checked refr found diffuser broken replaced diffuser tested refrigerator no issues on diffuser side. Customer stated ice maker isnt dispensing found bad auger motor. Customer will contact office if they want to continue repair for auger motor. Refrigerator is cooling as designed. Job complete. Collected all fee.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/19/2021
"Checked washer found noise coming from drain hose hitting wall, spoke to customer about issue, washer is working as designed no error codes found during testing or operation. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 04/19/2021
"Checked washer found drain pump not draining, found error codes f9e1 long drain also found error code f0e2 over suds. Good spin and agitate during testing ordering drain pump to resolve issue .; ordrng 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 04/19/2021
Checked refrigerator found refrigerator not leveled causing squeaking when opening door. Leveled refrigerator checked door no issues refrigerator is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 04/19/2021
Checked dishwasher found no error codes during testing or operation heater is turning on as designed. Advised customer of using rinse aid and proper loading of dishwasher. Unit is working as designed. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104DWH0
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 04/19/2021
Replaced motor due to motor not rotating up after replacement tested dishwasher no issues. No error codes dishwasher is working as designed. Job complete collected all fees.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HW4
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 04/19/2021
"Tested microwave found no issues with heat good heat, checked for error codes none found. Microwave is working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 04/19/2021
Checked washer found inlet valve not actuating and error code F8E1 replaced valve tested washer no issues washer is working as designed. No issues during testing or operation. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 04/16/2021
Checked washer found weak suspension replaced suspension leveled washer no issues washer is working as designed no error codes found during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model I
Near San Antonio, TX 78247
Jim G.
Job Details: 04/16/2021
"Replaced faulty actuator (shifter) however revealed the gearcase is slipping and causing issue during the spin and agitation cycles. The washplate is seized to the gearcase. Will need to replace the basket, tub, washplate and the affected gearcase. Please contact customer once part is available for installation. ; ordrng 1 W10752283 (Washplate) and 1 W10752719 (Wash Basket) and 1 W11219115 (Outer Tub) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJB0
Near San Antonio, TX 78232
Jim G.
Job Details: 04/16/2021
Replaced faulty sump. Issue resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78255
Justin
Job Details: 04/16/2021
"Found the recirculating pump bad, replaced and tested to complete. Unit is running through cycle now."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Richard G.
Job Details: 04/16/2021
"Customer complaint is that the unit shakes and rocks on every cycle. Tested out suspension and found it to be very loose. Entered diagnostics and found error codes F0E4 high water temperature rinse cycle. F2E1 stuck key. Replaced suspension. Found water lines switched, with hot entering cold, cold entering hot. Switched hoses. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78256
Justin
Job Details: 04/16/2021
"Only seeing F0E5 stored, unit did not accept diagnostics. Unplugged unit for about 2 minutes tried again. Was able to get unit into diagnostics mode. Tested test 12, unit passed. Will reschedule for control board but will have customer call in after she runs a load and see if the corrections fixed problem fully. ; schdld next appmnt for 4/30 FRI !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 04/16/2021
Checked refrigerator found foam under door causing door to lift up and down removed foam no issues found left filler corner not installed ordering filler to resolve issue.; ordrng 1 W10761079 (filler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 04/16/2021
"Customer called asking for me to call them. They had questions regarding their unit. Attempted to make contact at 10:50 am got vm, left message stating that I received their message asking me to call them, left phone number with direct extension. Attempted to call customer again at 12:13, got voicemail again and left same message as before. Attempted to call wifes cell at 12:14 and got vm there as well. Explained that got a message that husband asked for me to call them, gave phone number and direct extension there as well. All calls made on 3cx. Advised BP of the non answer. Also advised BP if didnt hear back from customer in an hour would close the ticket. Customer returned my call, I answered his questions. Customer stated wants to talk with his wife and ponder the repair prior to making the decision."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/16/2021
Replaced bellow due to leak at front of door after replacement tested washer no issues washer is working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/16/2021
Installed new element. All elements heating. No further issues during testing. Tested to complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Helotes, TX 78023
Richard G.
Job Details: 04/16/2021
"Customer complaint is that the icemaker stopped working, followed by the freezer not cooling and the refrigerator not cooling. Customer had another service company check the unit out and stated that the compressor has gone out. Verified faulty compressor. Compressor is covered in the units 10 year warranty, but labor is not. Informed customer that he would be responsible for labor and the service call fee. Customer will get back to us on repair. Listing as estimate only.; rqstng P&A on 1 8201675 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFG231LVS1
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 04/16/2021
Replaced valve and griddle on range due right rear burner lagging after replacement tested range no issues range is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78230
Justin
Job Details: 04/16/2021
"Calling tech line, believe we have a break in the frame of the unit going to deli drawer. Or possibly a bad deli ui out of box. Calling techline, Cathy is assisting. Side adapter harness is bad and would need to be replaced. 7730534405. 374.55 quote. ; ordrng 1 W11170612 (Adapter harness) and 1 W11188796 (Closer door right)"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Cibolo, TX 78108
Chris S.
Job Details: 04/16/2021
Replaced heating element and thermostat. Tested unit everything working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near San Antonio, TX 78230
Sebastian
Job Details: 04/16/2021
Found that there was a large puddle of water at the bottom of the refrigerator section cleared out water inspected evaporator found that evaporator was in the early stages of failing again explain to customer that there are several reasons that this couldve happened either the part was bad the thermistor couldve been missed placed or possibly wasnt thought out all the way during the testing and removal of the evaporator due to it being partially frozen accidentally pulled off some of the evaporator Styrofoam this piece needs to be replaced anyway will verify if customer is having an issue at the drain in the refrigerator section evaporator; ordrng 1 W11167902 (Evap cover)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near San Antonio, TX 78216
Sebastian
Job Details: 04/16/2021
Replaced consul customer has addressed the venting issue venting is now correct customer expressed to me that the unit has been drying fine since the adjustment LCD was changed out to address the moisture buildup that had destroyed the last one unit is testing good to go
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near San Antonio, TX 78217
Sebastian
Job Details: 04/16/2021
Customers concern with the unit is that it leaks from the front and also does not lock the latch at times confirmed from diagnostics that unit is locking as it should also found that all functions are working appropriately customer might be using too much soap as in testing Im finding that their sons at the bottom of the unit express the customer that they should use no more than 3 tablespoons also left at the front of the unit as the two front feet appeared to be lower than the back feet. Filled unit with water spun unit with water attempted to replicate leak was unable to do so did however find evidence that their gear case is leaking oil slowly. Collected service fee explain to customer that if they happen to see it continuously leaking again to give us a call
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 04/16/2021
"Checked refrigerator found good frost pattern in freezer no frost pattern in refrigerator spoke to SS tech advised to order dye dryer and 3 way valve due to not actuating and refrigerator not cooling.; rqstng P&A on 1 W10874835 (valve), ordrng 1 W10143759 (drier (service))"
We serviced a
SAMSUNG RANGE
Model n/a
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/16/2021
Customer states they have extended warranty from conns. No warranty information provided. Advised customer that they would be liable for repairs. Customer will not continue repairs at this time.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78247
Sebastian
Job Details: 04/16/2021
Found that the power cord was installed onto the unit very loosely terminals and wires are all burnt up must rewire entire unit to properly address this issue verify that the heaters and safety thermostats are all testing good. Gave customer a quote for labor which is going to be a tier 3 labor charge due to the entire unit having to be rewired and being taken apart collected service fee for today verified with whirlpool that parts are the only thing covered under the authorization given scheduled customer for next open slot on my calendar for Monday on the 23rd; ordrng 1 W10640709 (Harness)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near San Antonio, TX 78250
Jesus C.
Job Details: 04/16/2021
Tested unit. Dye drier leaking from the factory welds. Bad dye drier. Installed new dye drier. Vacuum and recharge unit. Holding pressure. No further issues. Tested to complete. ; used 1 WPW10143759 (DRIER-HV) from stock
We serviced a
SAMSUNG WASHER
Model n/a
Near San Antonio, TX 78259
Sebastian
Job Details: 04/16/2021
Found that drain pump filter was clogged entirely cleaned out unit tested out drain found that it is now working as it should
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78006
Douglas H.
Job Details: 04/16/2021
Customer stated Audio tones not sounding. Confirmed this issue and verified the volume turned up. Still no sound. Unplugged unit and plugged back to reset unit. Sound and touch now working properly. Explained that this is a temporary fix. Ordering console to fully resolve this issue. Part oos; ordrng 1 W11297728 (console)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near San Antonio, TX 78260
Sebastian
Job Details: 04/16/2021
Found a dishwasher was leaking from the front replaced gasket and raise dishwasher. Kept call open for a few hours while unit was running at calibration mode after being in diagnostics customer expresses that they did not see any more leakage explain to customer that they need to test our unit over the next few days and if they continue to be dry it should be good if they see a leak again they will call us back out
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XSS00
Near San Antonio, TX 78248
Jim G.
Job Details: 04/16/2021
It appears the original attempted repaired the issue save for a single burner. Will replace burner and return with module just in case. ; ordrng 1 WPW10396548 (RR Burner)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354DSS5
Near Cibolo, TX 78108
Shawn W.
Job Details: 04/16/2021
I uninstalled dishwasher. Replaced float switch and the sump and motor. Tested for leaks. Ran service cycle for calibration. Spoke with our customer about care and use. U it is fully operational now. Our customer said yes to our survey.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78251
Justin
Job Details: 04/16/2021
"Replaced washplate, and gearcase. Tested to completion."