We serviced a
AMANA WASHER
Model MVWC465HW2
Near Kingsville, TX 78363
Adam
Job Details: 08/29/2022
Original visit to the location customer did not mention squealing noise only slight banging. Customers daughter was at the location and describe the new set of symptoms. After several tests and further inspection shows gearcase has leaked oil all over meter components on underside of unit. Will need to replace gearcase actuator capacitor cam belt cage wash plate barrel to resolve issue. Job will require to count for labor.; ordrng 1 W11121786 (screw) and 1 W10680220 (agitator) and 1 W10680219 (washplate) and 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10870912 (gearcase) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10721967 (drive pulley) and 1 W11087188 (shield)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Corpus Christi, TX 78414
John L.
Job Details: 08/29/2022
While prepping unit for installation of cards, found unit was dry of refrigerant. Unit has a system leak at evaporator, will have to order And replace evaporator to restore function to this unit.; ordrng 1 W11256565 (evaporator)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Corpus Christi, TX 78416
Adam
Job Details: 08/29/2022
Customer complaint of unit not turning on. During my visit was working exactly as designed Good voltage and excellent temperatures. After troubleshooting unit customer explains that a previous company had already come to fix the unit. Regardless of the fact that a previous company was out to fix the unit we still showed up with our time and effort and even Troubleshot the issue. Job should still be billed accordingly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Corpus Christi, TX 78411
John L.
Job Details: 08/29/2022
Installed compressor, vacuumed lines. Line held vacuum. Charged unit with 4.85oz of refrigerant. Charge stabilized, unit has begun to cooling. Issue resolved.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120EBS08
Near Corpus Christi, TX 78418
Adam
Job Details: 08/29/2022
Installed control tested unit issue resolved
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Corpus Christi, TX 78414
Adam
Job Details: 08/29/2022
Pictures of closing on house represents customers warranty date 8/31/2021. Customer complaint of unit taking long dry times and moisture buildup inside the tub as well as door seal Failing. Inspection of unit does show that door gasket has gone bad and is ripping in several places will need to replace seal to resolve issue well have to reschedule also have to order glue. As far as moisture buildup or long dry times that is due to the Way unit is being exhausted vertically out the roof running over 20 feet. Advise customer theres no real way to resolve that issue other than having plumber Or chimney sweep come and try to clean the pipe but because the home is so new I seriously doubt it is due to a buildup or blockage. Re-schedule dorsal ordering high temperature glue.; ordrng 1 WP279368 (adhesive)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78413
Adam
Job Details: 08/29/2022
Unfortunately heating element that was received was broken. Pictures in SD-QuickPic reschedule customer for following Tuesday; schdld next appmnt for 9/6 TUE !
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Corpus Christi, TX 78413
Adam
Job Details: 08/29/2022
Customer complaint of unit stopped midcycle tub still extremely full of water and clothes. Unable to move washing machine due to the amount of water and clothing inside the tub unit is set on an 8 inch raised pedestal customer will have to drain tub themselves and negotiate unit off pedestal before operation. Moving unit by myself would be considered unsafe. Ordering user interface lid lock strike and rescheduling control; ordrng 1 W11130429 (Ui) and 1 W11091027 (Strike) and 1 W11032875 (Lid lock)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Corpus Christi, TX 78413
Adam
Job Details: 08/29/2022
Installed feet ran verification cycle. Trade level unit to the best of my abilities but tile in laundry room is very lumpy there is still some shake in unit but not an issue. Issue resolved
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB06
Near Corpus Christi, TX 78410
Adam
Job Details: 08/29/2022
Back of freezer wall covered in ice. Will need to replace harness wire and thermostat to resolve issue.; ordrng 1 W11200747 (Harness) and 1 W10384183 (thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Corpus Christi, TX 78402
John L.
Job Details: 08/29/2022
Removed old tub from vicinity, Also resolved issue customer was having with unit after last tech replace tub. Some rubber washers or not installed during tub replacement which was causing unit to leak, fortunately old tub still had washers Stuck to wall. Install the washers and leak was resolved.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Portland, TX 78374
John L.
Job Details: 08/29/2022
Inspected unit, door catch embezzle are missing on the door, door will not shut because of this. If possible customer is requesting parts to be mailed to him. Ordering parts to resolve issue.; ordrng 1 WPW10529197 (Bezel) and 1 W11429587 (Catch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Port O'Connor, TX 77982
Michael
Job Details: 08/29/2022
Installed new heater, ran diagnostics, no visual leaks and appliance is working normal ;
We serviced a
AMANA RANGE
Model AGR3311WDQ
Near Aransas Pass, TX 78336
John L.
Job Details: 08/29/2022
Pulled unit away from wall, and ignited each burner one at a time. No trace of gas odor. Did same for oven, results the same. Got behind unit and scent was noticeable. Used wrench to check if components tight. Found connection from hose to unit was not tightly secured as it required all most no pressure to untighten. Tightened up connector, and after a few minutes the smell was no longer detected.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Aransas Pass, TX 78336
John L.
Job Details: 08/29/2022
Installed glass door, issue on this unit resolved.
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Taft, TX 78390
John L.
Job Details: 08/29/2022
Installed knob, unit has other issues. Bad valves, rough when attempting to turn on. A lot of force needed to open valve. Spark module also need to be replaced as its constantly going off, possibly switching mechanism as well. And burner heads are in bad shape, looks as if unit was left in elements before installed in home.; ordrng 1 W10636339 (thrmst-ovn) and 1 W10548355 (harns-wire) and 1 6610341 (spark module) and 3 W10141709 (valve-brnr)s and 1 W10823037 (valve-brnr) and 3 W10636224 (burnr-top)s and 1 W10515453 (burnr-head) and 4 W10209657 (igntr-surf)s
We serviced a
KITCHENAID OVEN
Model n/a
Near Port O'Connor, TX 77982
Michael
Job Details: 08/29/2022
The customers said he had warranty. I advised him it wasnt dispatched through them. The issue hes talking about is where the exhaust comes out, its working as designed. He will call his warriors if needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Port Lavaca, TX 77979
Michael
Job Details: 08/29/2022
Installed new heater, ran diagnostics, no visual leaks, the appliance is working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Port Lavaca, TX 77979
Michael
Job Details: 08/29/2022
Installed new pump/motor, ran diagnostics, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW03
Near Victoria, TX 77901
Michael
Job Details: 08/29/2022
The gasket was pulled away at the top of the RC. I used adhesive where it easily pulled away and pushed the gasket into the channel. The gasket wasnt sealing properly after doing this, used a heat gun to expand the gasket, the gasket is sealing properly, opened and closed the door several times. The gasket is staying in place and the gasket is sealing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Victoria, TX 77901
Michael
Job Details: 08/29/2022
Installed new ice maker, the harvest and water fill test are working normal, no error codes, appliance is working normal
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Victoria, TX 77904
Michael
Job Details: 08/29/2022
Installed new control, the light and appliance are working normal
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/25/2022
Complaint of out of calibration and failed inspection. Checked temp sensor in diagnostics testing prior to testing unit, temp sensor showed 10 degrees colder than room temp & 10 degrees colder than cavity of oven. Upon testing unit found unit heating extremely hot and extremely fast. When unit said preheat was done temp in unit was around 470 degrees. Temp swings are drastic and not consistent. Issue is with control and temp sensor. Ordering control and temp sensor to resolve the issue. Control not readily available. ; ordrng 1 W11126814 (Control) and 1 WPW10181986 (Sensor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ
Near San Antonio, TX 78258
Jim G.
Job Details: 08/25/2022
I verified rinse aid was needed. Issue resolved. Customer education. ; O-emld tckt
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78253
Richard G.
Job Details: 08/25/2022
Customer states the unit has never worked. Found control board only working on some buttons but not all, replaced control board, tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Pleasanton, TX 78064
Daniel
Job Details: 08/25/2022
Returned with parts to repair. Installed new reservoir as old reservoir was frozen. Installed new water valve and water valve harness. Installed perma gum on any seams from the ice maker to the reservoir area. Re assembled unit and tested. Unit functioning as designed. Water is dispensing properly without any leaks. Unit now functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78232
Jim G.
Job Details: 08/25/2022
I verified a leak in the refrigerator due to an unseated water line. I used a wire tie to secure. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78232
Jim G.
Job Details: 08/25/2022
I verified a the faulty heater was present. I replaced it with the upgraded part. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Jim G.
Job Details: 08/25/2022
I verified a faulty drain pump. Replaced pump. Issue was resolved. ; used 1 W11412291 (Drain motor) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/25/2022
The temperatures in the RC are 60 F. The FC is at 0 F. Our customer has also been experiencing the lights going on and off as well as the front display. In diagnostics service test I found that the evaporator fan was not running which will cause a warm fresh food section as well as a cold freezer. The description on the job request from either the customer or the CSR at Whirlpool was: FRIDGE is turning on/off by itself, the control panel flashes and unit makes a beeping noise. If we had known that the temperature was warm in the fresh food section and that the freezer was still working Im sure our screener would have sent an evaporator fan motor. The control board he sent was the right call. I replaced the control due to the other electrical happenings our customer was eexperiencing. Unfortunately, we will need a new evaporator fan motor. It is out of specifications. Our customer wanted someone from management to speak to about the wait on the part. I provided our number.; ordrng 1 W11224591 (Evaporator Fan) and 1 W10316760 (Freezer Thermistor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/25/2022
I uninstalled the unit from cabinet, replaced heat element, reinstalled. In compliance.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Spring Branch, TX 78070
Douglas H.
Job Details: 08/25/2022
Customer stated have to hold start switch to allow unit to start with half a load of laundry, will not start with a full load of laundry. Verified proper voltage and no voltage drops at the wall. Found shorted to ground main harness in unit. Also found motor goes into overload and doesnt allow turn on after a few minutes. Ordering main harness and timer. RS prescreened parts. ; rqstng P&A on 1 WPW10450286 (Main harness) and 1 W10857612 (Timer), states that autho needed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78257
Drew
Job Details: 08/25/2022
Customer needed to reschedule ; schdld next appmnt for 8/29 MON AM
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Jim G.
Job Details: 08/25/2022
I verified a the faulty heater was present. I replaced it with the upgraded part. Issue resolved.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DS02
Near Boerne, TX 78006
Drew
Job Details: 08/25/2022
Upon arrival removed old ui and installed new. Tested units functions and they all tested fine, no further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 08/25/2022
Upon arrival replaced both tubes to middle burner, didnt resolve issues. Called tech line spoke with Steve and filed under same sr 7733622349 was told to put in a parts complaint and order the valve direct. Ordering part ; ordrng 1 W11246817 (valve-brnr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near San Antonio, TX 78213
Garry
Job Details: 08/25/2022
Customer complaint of FC Door Icemaker not producing ice. Arrived to find FC temperature in-spec at 3F. Evaporator Fan operable and running along with Compressor and Condenser Fan. Ran IM Harvest test in Service Diagnostics and received feedback dictating IM Switch (internal) or IM Motor faulty. IM began harvest rotation but did not complete by returning to home position. Ran IM Fill test and IM Motor returned to home position but never filled with water. Inspection of Icemaker found damage to tray. Visual inspection of wire harness at lower-left FC door revealed broken Yellow (IM Switch - internal), Black (IM Fill Valve), and Green (DC Ground) wires and confirmed why IM is only partially responding to command inputs through Service Diagnostics. This wire harness is not a serviceable part and IM function may only be fully restored by replacing FC Door.
We serviced a
AMANA DRYER
Model NED4855EW1
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/25/2022
Complaint is long dry times. Tested unit. Found vent hose smashed. Causing port airflow. Cut hose. No further issues. Job complete.
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME21M706BAG
Near Castroville, TX 78009
Richard G.
Job Details: 08/25/2022
Customer complaint is that the unit is not heating up and has gotten louder. Ordering magnetron, capacitor, diode, thermostat, and transformer.; rqstng P&A on 1 OM75P-21-ESGN (Magnetron) and 1 DE26-00126A (Transformer) and 1 2501-001011 (Capacitor) and 1 DE59-00002A (Diode) and 1 DE47-20007B (Termostat)
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Bigfoot, TX 78005
Jesus C.
Job Details: 08/25/2022
Tested unit. No ice. Good ice maker harvest. No water to tray. Called tech line. Found fill tube cracked. Will need to replace fill tube. ; ordrng 1 W11515313 (Tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Cibolo, TX 78108
Chris S.
Job Details: 08/25/2022
Went to replace freezer evaporator motor and found no frost pattern check test for three-way valve turned on and fan. Need to order control board to also fix issue. Control board out of stock; ordrng 1 WPW10589837 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Sebastian
Job Details: 08/25/2022
Replaced door tested and filled icmaker, ui was included returning this one good to go.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near San Antonio, TX 78237
Richard G.
Job Details: 08/25/2022
Customer complaint is that the unit is making a loud noise, shaking, and leaking. Entered diagnostics and found error codes F1E1 main control fault, F7E5 shifter fault. Tested out unit and found issues with the control, motor, and actuator. Also ordering cam assembly and capacitor. Testing also found gearcase bearings worn out. Will need to order gearcase. No model and serial number tag on unit.; ordrng 1 W10913953 (Actuator) and 1 W11124822 (Control) and 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78220
Daniel
Job Details: 08/25/2022
Customer reported unit not to proper temperature. Upon arrival found frozen evaporator. Ordering interface, evap fan harness, and thermistor. Let customer know to unplug unit overnight for evaporator to defrost and she will have proper coolness again. Will return when parts are available to repair. ; ordrng 1 W11518204 (Interface) and 1 W11581973 (Evaporator fan harness) and 2 WPW10384183 (Thermistor)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78251
Richard G.
Job Details: 08/25/2022
Customer complaint is that the unit is not drying dishes. Entered diagnostics and found no error codes. Ran unit through diagnostics cycle. Found everything running normally. Rinse aid dispenser is empty. Went over drying tips with the customer. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/25/2022
F7E1 F7E6 F7E7 SR#7734445986. Out of specifications capacitor. I changed out the capacitor. Tested unit. Ran DLMS calibration. Washer is now fully functioning as designed.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Kerrville, TX 78028
Drew
Job Details: 08/25/2022
Upon arrival replaced induction module, console, control, and display. Display ending in 223 was wrong part but correct number. Tested unit and everything worked properly. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78250
Richard G.
Job Details: 08/25/2022
Replaced control. Calibrated unit. Ran diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4736HS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 08/25/2022
Our customer has two marks that have formed on the glass cooktop in the middle section. I have taken two pictures to document the marks. I tried to contact Whirlpool Senior Techs as well as Jenn-Air Trade Care team to seek a concession but was unable to reach them today while doing calls. I informed our customer that I will do this and contact them back once I have this complete. I will also provide the SR numbers for reference of documentation. I have contacted NR to add this job to my list for Monday as a reminder and to afford the ability to update notes for our customer.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near San Antonio, TX 78261
Garry
Job Details: 08/25/2022
Customer complaint of RC door icemaker not producing ice. Arrived to find error code E5 in IM diagnostics. FC temping at 0F, icebox fan running, icemaker harvest test checking good and IM is filling with water appropriately. Consulted with WPL Techline (SR# 7734446263 JR) and was informed that if the error code from prior visit, IM could be disabled. Cleared error codes and advised customer to monitor. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WMH31017HS09
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/25/2022
Model and serial provided was for a microwave. Created new ticket for range. Microwave testing good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/25/2022
Customer stated unit had a odor. Educated customer on how to properly clean unit. Customer wanted to purchase afresh tablets from me. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78254
Richard G.
Job Details: 08/25/2022
Replaced membrane. When reinstalling infinite switches, left rear switch physically broke. Will need to replace infinite switch.; ordrng 1 W10917724 (Infinite switch)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near San Antonio, TX 78222
Daniel
Job Details: 08/25/2022
Customer reported oven not heating properly. Upon arrival found that when in bake only the top heating element would turn on and bottom would never turn on. For that reason unit was not getting to proper temperature. Ordering control, main harness, bake element and oven sensor. Will return with parts to complete repairs. ; rqstng P&A on 1 W11308431 (Control) and 1 W10779716 (Bake element) and 1 W10833885 (Oven sensor) and 1 W11501964 (Main harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kerrville, TX 78028
Drew
Job Details: 08/25/2022
Upon arrival ran diagnostics, unit would not agitate. Replace actuator, ran diagnostics cycle again unit then agitated. Cleared error codes. Ran diagnostics one more time to ensure unit was functioning correctly. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78216
Garry
Job Details: 08/25/2022
Customer complaint of F2E2 error code on washing machine display. Previous visit found F6E1 (Communication Error ACU/HMI) error code in diagnostics, which correlates with customer issue. Tested DC voltage output from ACU to HMI and measured 12vdc. Verified continuity of wire harness between encoder and ACU and harness is checking good. As per Technical Service Pointer W11436350, Fascia is to be replaced. No other error codes, and machine appears to be in excellent condition. Replaced Fascia (W11478526) to address issue. Returned unit to operation and tested. All checking good. Connected appliance to Wi-Fi for customer. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kerrville, TX 78028
Drew
Job Details: 08/25/2022
Upon arrival found door falling, checked friction sleeves and they were torn. Ordering friction sleeves ; ordrng 2 WP8268961 (pad)s
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78258
Jim G.
Job Details: 08/25/2022
I replaced the faulty harness. Issue was resolved. Unit tested properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA
Near San Antonio, TX 78255
Sebastian
Job Details: 08/25/2022
Customer has tablet on unit that is unresponsive ordering part back ordered ; ordrng 1 DA97-20810D (Tablet)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/25/2022
Contacted techline, to verify proper wiring on door switches. Spoke with Drew, he walked me through to verify proper wiring on the switches, also had me check continuity on the switches with door open and closed. Found all switches tested good except the monitor switch, verified new switch on interlock kit was good prior to installation. Also verified that monitor switch good with door open and closed before powering unit on. After powering on, as soon as door opened blew the fuse again. At this point Drew advised me that the issue is the main main harness causing the problem. But if issues persists after replacing main harness then issue is with frame damage not allowing the door to close properly. SR 7734445726 Ordering main harness, extra switches and extra fuses per tech line. Harness is psp item. ; ordrng 1 W10907653 (Main harness) and 4 W10727360 (Door switches)s and 4 W10138793 (Fuse)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78251
Chris S.
Job Details: 08/25/2022
Replace heating element per whirlpool special project. Tested unit everything working properly got no error codes.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78210
Jesus C.
Job Details: 08/25/2022
Called tech line for issue. Lo 122. High 147. Cant use sock over exhaust. This will restrict airflow and cause overheating. Thermal cutoff on motor tripping. Will need to replace motor. Sr 7734444845; ordrng 1 279827 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bulverde, TX 78163
Jim G.
Job Details: 08/25/2022
I replaced the faulty door. The issue was resolved. U it tested properly.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near San Antonio, TX 78260
Jim G.
Job Details: 08/25/2022
I replaced the console. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78231
Garry
Job Details: 08/25/2022
Customer complaint of refrigerator temperature too warm while FC temp normal. Previous visit tested RC Thermistor and took measurement of over 10K ohms, which corresponds to a temperature of 24F and is therefore keeping Damper closed. His Thermistor is out of range. Replaced Thermistor Kit (12002355) and tested unit. Sensor now passing onboard diagnostics testing and damper immediately opened upon returning unit to service. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCES550HSS00
Near Bulverde, TX 78163
Douglas H.
Job Details: 08/25/2022
Customer stated hot indicator staying on. Confirmed that. Pulled unit from cabinet, removed cooktop, found that the problem was coming from front left burner, thermostat on burner not functioning properly, replaced left front burner to resolve the issue. Unit testing good now. No further issues at this point. If issues persist please order W11110552 main harness.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cibolo, TX 78108
S
Job Details: 08/25/2022
Upon arrival replaced faulty drain loop with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78239
S
Job Details: 08/25/2022
Upon arrival replaced faulty control with new per tech line. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78210
Jesus C.
Job Details: 08/25/2022
Complaint is unit not adding enough water. Tested unit. N9 error codes. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Chris S.
Job Details: 08/25/2022
Customer stated that when using burners flames are super high and sound like a blow torch. Find the issue to be faulty regulator. Ordering regulator and valve assembly just in case.; ordrng 1 W11449506 (Regulator) and 1 W11347745 (Valve assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78210
Jesus C.
Job Details: 08/25/2022
Complaint is unit not drying dishes. No issues during testing. Customer it using rinse aid. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78222
Daniel
Job Details: 08/25/2022
Returned with parts to repair. Installed new ice maker. Ice maker now successfully harvested and filled. Unit functioning as designed. Let customer know as soon was water freezes it will dump the ice and re cycle.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Helotes, TX 78023
Sebastian
Job Details: 08/25/2022
plumber told me and the customer that the regulator I put on was a LP regulator this is not the case confirm that this unit is set with the right regulator and the right orifices plumber did not get a true value at the fitting behind the wall customer to get another plumber to provide a water column value for the gas coming out of the tube to the actual range
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Universal City, TX 78148
S
Job Details: 08/25/2022
Upon arrival replaced faulty heater with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/25/2022
Actual Model Number: JFFCC72EHL02. I spoke with Rob, Senior Technician at Whirlpool. He directed me to follow technical service pointers W11406716 and replace the ice door.SR#7734443635. This was the wrong service pointers he told me that there was a cover. This units heater is already configured according to the service pointer. Part ordered OOS. Our customers freezer door has considerable rust spot damage from the water leak. This would fall under a cosmetic issue and outside the 30 day cosmetic warranty. However, it was obviously caused by the melting ice from the ice door being overfoamed. I will be reaching out to Jenn Air partner team to advocate for a concession. This unit has a 2 year Jenn Air warranty and a 1 year additional builder warranty.; ordrng 1 W11533211 (Control and UI kit) and 1 W10906603 (Ice door)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/25/2022
I removed the range from the cabinet, disassembled and replaced the harness switch spark. I tested the unit and it is now fully functional.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM704ESS0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/25/2022
I verified a faulty sump. Customer was not sure about repair. Will call back to schedule if need be.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78230
Garry
Job Details: 08/25/2022
As per Technical Service Pointer W11540964, existing Heater Element with brass bushings to be replaced with updated Element (W11537778). Replaced existing element with updated part featuring stainless steel bushings and returned unit to operation. No leaks during testing and Element is heating properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78210
Jesus C.
Job Details: 08/25/2022
Installed new suspension. No issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78210
Jesus C.
Job Details: 08/25/2022
Tested unit. Touchpad deformed. Will need to replace touchpad for UI and Ui. ; schdld next appmnt for 8/30 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/25/2022
Our customer has been having molted ice in the freezer ice maker for 2 years. Other companies have come out 6 times and were unable to resolve the problem. Since this is a two ice maker unit, they likely changed the wrong valve. Temperatures are perfect in both sections. Actual Model Number: WRF767SDHZ00 . Fill tube heater resistance is 216 ohms. I contacted Curt, Senior Technician at Whirlpool SR#7734441024. We will change the correct valves as well as the fill tube heater to definitively fix the problem. All parts needed ordered. Working with Tech Line to determine route of water to freezer. No clear diagram in service manual. Ordering all three valves for now.; ordrng 1 W11238340 (Fill tube heater) and 1 W11430645 (Dual water valve rear) and 1 W10865826 (Main valve) and 1 WPW10341329 (Dual water valve upper)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78253
Chris S.
Job Details: 08/25/2022
Customer stated that dishwasher was not drying dishes. Got error code F7E1 no heat found issue to be bad heat element. Ordering heating element.; ordrng 1 W10518394 (heater)
We serviced a
GE REFRIGERATOR
Model GNE27JMMKFES
Near San Antonio, TX 78254
Richard G.
Job Details: 08/25/2022
Replaced control and icemaker. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/25/2022
Our customer is having a problem with warming in the fresh food section. The FC is at -30 F and RC is at 69 F. I found rhyme ice in the front of the freezer section and a considerable air gap on the top and left of the RC gasket and cabinet. When opening the FC and RC doors they meet and bind together at approximately 37 degrees. There is a 8 inch gap between the trim and the cabinet on bottom right RC. I found the FC and RC hinge has one screw angled down. I spoke with Travis, Senior Technician to document and provide guidance. SR#7734438188 We will order Silicone WP482338 and all the hinge parts needed for the repair. The gray dome caps are missing from the center hinge as well. This might have happened during a failed door transfer by the installers. All parts ordered. Pictures included.; ordrng 1 WP482338 (Adhesive) and 1 WP2261963 (Hinge top) and 2 W11169703 (Shim top)s and 7 WP489497 (Screw)s and 1 WP2254618 (Hinge Center) and 2 WP2183852 (Shim hinge center)s and 2 WP489467 (Washer)s and 1 W10847959 (Some Cap Washer) and 3 W10849198 (Dome cap grey)s and 1 WP2254473 (Hinge bottom) and 1 WP487576 (Washer bottom hinge) and 1 WP2183805 (Bracket door stop) and 2 WP681249 (Screw)s
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near San Antonio, TX 78253
Richard G.
Job Details: 08/25/2022
Customer complaint is that the unit has stopped draining and spinning. Entered diagnostics and found error codes F5E3 lid unlock fault, F2E1 stuck key, F7E1 basket speed fault. Checked motor and found it to be physically broken. Motor is covered under 10 year warranty. ; ordrng 1 W11026785 (Motor)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Selma, TX 78154
Douglas H.
Job Details: 08/25/2022
Customer stated unit blows air back into the home instead out of the venting. Found to be caused by the installers never flipped the fan to go up instead of forward. Removed unit from cabinet with assistant, flipped fan to correct positioning, reinstalled fan with assistant. Unit now functioning as designed and air going up through the vent instead of in the home. No further issues at this point. Per sb web actual goods issue date is 08/03/2021 with 2 month allotted time for rough purchase date puts unit in the first year of warranty. Unit also under ELW warranty program as well.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78258
Jim G.
Job Details: 08/25/2022
I verified no heat. I replaced the heater and the sensors as a precaution. Tested unit. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near San Antonio, TX 78212
S
Job Details: 08/25/2022
Upon arrival customer stated units error codes have popped up. F8e2 and f3e1. Contacted tech line and per tech line we have a dispenser issue and an actuator fault. Per tech line order the acu, dispenser assembly, and actuator lever parts. Also going to charge tier 3 labor as well Chris-7734440602; ordrng 1 WP8183183 (Link) and 1 W10003190 (Cam actuator) and 1 WPW10183517 (Lever) and 1 W10862190 (Dispenser assembly) and 1 W11201293 (Acu) and 1 WPW10352973 (Actuator) and 1 WPW10448876 (Pressure sensor) and 1 W10509002 (Pressure switch hose)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near San Antonio, TX 78254
Chris S.
Job Details: 08/25/2022
Builder stated oven wasnt getting to temperature. Found the oven need to be calibrated. Calibrated of and tested unit everything working as design now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78249
Garry
Job Details: 08/25/2022
Customer complaint of fluctuations in FC & RC temperatures. Arrived to find evaporator cover frosted over. Diagnostic testing showed Defrost Sensor open. Measured resistance of 90K ohms through Evaporator Thermistor. This is far out of spec, causing the ACU to see this component as open. Measured good resistance through Defrost Heater. Defrosted unit entirely and replaced Thermistor (WPW10384183) to resolve issue. Sensor now passing diagnostic testing. Also found Drain Probe out of place. Adjusted probe. Job complete, unit is good to go. No further issues at this time. ; used 1 WPW10384183 (Thermistor) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near La Vernia, TX 78121
Daniel
Job Details: 08/25/2022
Returned with parts to repair. Installed new basket, gearcase, drive motor, and belt. Re assembled unit and tested. Unit now spinning and agitating as it should. Unit successfully completed diagnostic cycle. Unit functioning as designed.
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5530AAS3
Near San Antonio, TX 78254
Chris S.
Job Details: 08/25/2022
Customer stated that lights were getting super hot and she burned her self. Called tech line spoke with lance and he told me the lights are functioning normal and they get hot. SR 7734442624
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78232
Jim G.
Job Details: 08/25/2022
I verified the machine had a faulty heating element. I replaced it with the correct upgraded version. Issue is resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW0
Near Hollywood Park, TX 78232
Jim G.
Job Details: 08/25/2022
I replaced the faulty dispenser. Unit tested properly. Issue is resolved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78245
Jesus C.
Job Details: 08/25/2022
Installed new control. No further issues. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/25/2022
I called our customer and found out they would like to reschedule due to medical. I rescheduled for Monday. ; schdld next appmnt for 8/29 MON !
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near La Vernia, TX 78121
Daniel
Job Details: 08/25/2022
Returned with parts to repair. Installed new dsi spark module and tested oven and unit oven is now heating as needed and reaching desired temp. Customer had stated on previous visits that his unit was crooked and when pushing unit into countertop that there was a 1/2 inch off gap in the back right corner from the unit to countertop. Checked countertop multiple times with a tape measure and square and countertop was precise. Measured unit with tape measure and measurements were inconsistent. Checked unit with square as well and unit was off and not properly square. Spoke to techline and techline documented all the measurements and asked for a picture of the square on the cabinet of unit so they could see the gap. Techline stated that it might be considered cosmetic and that Jennair would need to be contacted by me to ultimately come up with conclusion. Techline transferred me to Jennair. I gave Jennair the SR number from techline. Jennair took notes of all the measurements and issues that unit had in the past as well as noting that the metal pan on right side of unit was not catching oil correctly possibly due to unit being crooked. Gave customer Jennair SR number and the 1800 number to contact Jennair. All issues on unit have been fixed.Techline SR #7734441471 Jennair SR #7734246437
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5530AAS3
Near San Antonio, TX 78254
Chris S.
Job Details: 08/25/2022
Customer stated that lights were getting super hot and she burned her self. Called tech line spoke with lance and he told me the lights are functioning normal and they get hot. SR 7734442624
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78236
Jesus C.
Job Details: 08/25/2022
Tested unit. Found bad suspension. Replaced suspension. No further issues. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Boerne, TX 78006
Sebastian
Job Details: 08/25/2022
Confirm Bad heater with the golden collars and replaced with steel colored heater good to go