Replaced all bushings and pads to resolve issue. No further issues at this point

Previous visit found water leaking from ice maker into ice bin, freezing the ice & preventing the auger from dispensing ice. Installed new ice maker & returned unit to operation. Unit tested good. No further issues at this time.

Customer reported dishwasher leaking when in use. Upon arrival found cross threaded water inlet valve. Installer also confirmed that water was leaking from the inlet valve when he had installed. Ordered inlet valve and will return with parts to complete repair.

Issue was a leaking freezer. Found poor seal at the bottom of the door. Used silicone to secure gasket, customer Ill monitor situation and call back if issue returns. Unit under 5 year warranty from IKEA.

Issue was no ice production. Turned on ice maker, unit made ice while I was present. All sensors checked good in diagnostics. Finding no issues at this time.

Upon arrival found a burnt wire in the wiring harness. Ordering harness and terminal block to resolve issues.

Replaced cabinet. Looked for signs of suspension wear nine wear found. Error codes for overload and off balance were found and cleared.

Customer stated he did not need service as they were purchasing a new dryer

Customer complaint was f2e1 error code keeps coming up. Tested and found bad control panel. Ordered new panel to fix issue. Also ordering control just in case but elec control is oos. Team will contact customer when part comes in.

Issue was a noisy fan. Replaced fan, issue still persisted. Ordering new controls for unit. Issue believed to be a noisy relay due to the heat. Rescheduling.

Dishwasher doesnt dry. Tested heating element and was out of limits. Verified that vent wasnt clogged. ; ordrd 1 W10518394 (Heating element assy)

After replacing the control the panel kicked on in unit testing as should

Issue is a noisy dryer. Replaced a few rollers, unit still noisy. Drum looks really bad, ordering a new one to resolve issue. Will call customer when parts come in.

Customer conceded about freezer bin installation. Assured customer that it was good to go. Unit tested good.

Checked dishwasher, issue is it leaking water on frontside. Found water stains on insulation mostly on front of insulation but also going around back and sides on bottom. Found error code F2E1 which does not exist. Ran diagnostic cycle. All functions working properly. A small amount of water was leaking from front left door. Not enough to drip. Dispenser is broken and pods are inserted in it. Most likely getting stuck and causing over suds. Recommended placing pods directly on tub, cleaning dishwasher with affresh and using rinse aid to resolve issue. Ordering dispenser. Was also, small warp on bottom left of interior door that may be causing issues.

Replaced freezer door tested unit everything working properly

Called customer to let her know that I did not have any parts to install on her dishwasher and that it shows no parts were ordered for her dishwasher. Ordered spray arms and scheduled follow up for the 14th of December.

Replaced freezer door. There was a scratch on the bottom of the door sill but customer said it was ok.

Upon arrival customer asked if gear case was covered under the 10 year warranty I told her no she said she does not want service that shell just go and buy a brand new one.

Checked refrigerator, issue is icemaker not making ice. Found inlet tube iced up not allowing water to fill tray. Used steamer to clear tube and tested. Installed tie-wire. Ice maker completed full harvest and filled properly. ; used 1 WP8567668 (Tie-wire) from stock

Replaced icemaker made sure that unit filled up with water good to go

Tested unit. Found wiring damaged at terminal block. Will need new harness.

Customer informed me that he only heard noise one time since repair was done but has not heard again since making appointment. Tested unit in diagnostics and everything checked out good. No issues.

Assisted in removing bellows

Replaced control panel, no further issues at this point

Last trip found faulty motor. Replaced motor to resolve the issue. Calibrated unit and ran auto testing. Unit functioning as designed.

Upon arrival replaced the door gasket, door would not seal still. Found a warped part in the door on the left hand side not allowing to close properly. Ordering door to resolve issue. Retuning door stops, screws, and closers as whirlpool sent customer correct parts direct, ordering left bracket and bushing as whirlpool didnt send only right side.

Checked dishwasher, issue is both friction sleeves have broken off. Ordering friction sleeves to resolve issue. Heckled had no error codes and performed properly in diagnostic cycle.

Called customer to verify info, customer stated its already fixed.

Customer stated that fridge not cooling. Found issue to be faulty evaporator fan and harness in fridge. Ordering evaporator fan with harness.

Customer stated unit squeaking again after previous repair. Replaced idler pulley & drum rollers with new parts purchased by customer. Parts therefore arent covered by our warranty. Returned unit to operation successfully. Unit is running quietly. No further issues at this time. Service call & labor covered per 90-day warranty.

Previous tech found faulty compressor. RC & FC were warm upon our arrival. Tested aac draw of compressor during operation & confirmed high amp draw once compressor stabilized. Replaced faulty compressor & inverter, vacuumed system, & recharged with refrigerant. Upon its return to operation, unit tested successfully. No further issues at this time. Advised customer of 24- 48 hr cool down. ; O-emld tckt

Tested unit. Found blower not working. Found wiring harness disconnected. From power supply. Fixed wiring harness. No further issues during testing. Job complete.

Checked range, customer concern is charcoal smell when oven was on. Pulled bake element cover off and found everything looked normal. There was a small crack in the liner in the front middle. No cause of concern unless customer stores non oven rated goods in bottom drawer. Pulled drawer out found plastic ziploc that stores oven cleaning tools melted. See picture if needed. Definitely the cause of our safety concern. Informed customer to only store oven rated material in drawer. Range is working as designed.

Previous visit found inefficient compressor. Returned today to install new compressor & upon further inspection discovered inverter not completely plugged into compressor. This could account for the issues customer is having with this unit. Plugged in inverter & returned to operation. Customer to monitor & follow up if issues persist. Compressor box was opened but part was not installed. If customer calls back, new compressor will need to be installed. Part no. W10841139.

I could not verify the sound but went through all the service tests. No issues at this time.

Andrew SR# 7732366086 advised replacing harness. I was able to get the unit to work in the mean time.

I the recirculating pump did not resolve issue. There seems to be an issue with the voltage issue at control. Will replace harness a precaution.

Replaced heater and sensor. Issue is resolved.

Our customer was having problems with the unit not dispensing ice. They also were concerned that the ice door will open by itself 2 or 3 times a night. I have no precedence for that. This is our customers second unit and they had the same problem on the old one. The previous technician had changed out all kinds of parts that were already working to try and resolve a design problem. Our customer did not like that he had a bunch of parts changed out over. 3 month period that did not fix his dispensing problem. I ensured him I would not do this because we cannot correct design issues. I tested the dispense and I could tell by the sound of the auger motor it was not set. I reset the unit and Id dispensed as designed. I asked our customer how often if ever he removes the bin for filling up a ice chest or the like. He said never. I explained that this design will not dispense if the ice bucket is not fully set because the arm on the bin that connects into the auger will not make proper contact. He explained to me that they have removed the bin and that our previous Technician has informed them of this. However, I did find the bin not set correctly. I explained that it needs to be placed back in with some force to set it correctly. I contacted Whirlpool Tech Line, Bruce . to see what if anything they would like me to do. This unit is producing ice and dispensing as designed when the bin is set correctly. Bruce informed me that this unit is designed to have the ice door open by itself to drop any ice stuck in the chute. Bruce directed me to change out the Ice Bin and make sure our customer knows how to reset it SR#7732363261. I informed our customer of the plan of action. He obviously not pleased because this is the start of what he went through on the previous model. He will be contacting Whirlpool to advocate for resolution for his dissatisfaction with the design. I called Whirlpool Trade Partners to document. I spoke with Nancy. SR# 7732343539.

Replaced icemaker first tested unit everything working properly.

I uninstalled the panel and replaced the dispenser, reassembled and tested. This unit is now fully functional.

Our customer was concerned about the heating element working. I noticed that no rinse aid was being used. I advised our customer on the importance of this in relation to drying dishes. I ran service diagnostics cycle and retrieved no errors. I tested the heating circuit at the end of the cycle and it is indeed working. I showed our customer with a wet paper towel. I looped up the drain hose with a zip tie WPW10339879, actual DOP 17 September 2020. Builder 1 year Additional warranty. This unit is fully functional now.; used 1 WPW10339879 (Zip Tie) from stock

I removed the oven from the cabinet then removed the back panel and infinite switch. I replaced with a new switch, reassembled and reinstalled. Tested burners. All burners are operating as designed. Our customer paid the remaining balance in full with CC?

Installed adapter per techline recommendation. Customer will monitor issue.

Installed new pan and power supply. No further issues during testing. Job complete.

Tested unit. Found insulation blocking evap drain. Cleared insulation. No further issues during testing. Job complete.

I tested the resistance of the evaporator thermistor at the main control and it had resistance and was not open. The control was also putting out the 5VDC required. The main control will need to be replaced. I replaced the UI and will reschedule the thermistors as a contingency. Our customer had to defrost the unit twice since my last visit.

Found at the front right and center burner or both losing the flame wind turn up to the high setting made adjustments as best as I can ordering pressure regulator. Along with caps two burners In a manifold just in case.

Customer stated that washer not getting any water to it. found issue to be sensor replaced part. Tested unit everything working properly

order# 7732270407 Customer stated dryer was not giving off any heat. After inspection found thermal cutoff not giving continuity. Replaced thermal cut off and tested unit and unit is now functioning as designed and throwing heat as needed. ; used 1 279816 (HI-LIMIT TSTAT) from stock

Replaced separator assembly and dispenser is now working as designed. Let customer know this dispenser design does have some issues and there is not anything we can do to resolve them. I have called tech line before to express concern over these issues. Refrigerator is working as designed.

Upon arrival called tech line spoke with Sterling. Received Sr #7732225962. Was told to verify proper temps. Also jumped the ice maker and valve to verify they were working. Per tech line verify the inlet isnt clogged with ice. Per tech line run tests on the door switch by taping it down and having customer monitor it for 48hrs. If problem goes away part #2177331 door shim is needed. If problem persists then control is needed; O-emld tckt

Upon arrival motor assembly was broken, rescheduling all parts for soonest availability. ; schdld next appmnt for 12/14 TUE AM

Replaced OWI and heater which was visibly damaged. Issue is resolved.

Previous visit found cracked filter housing & clogged filter head. Replaced filter housing & filter head & returned to operation. Unit tested good. No further issues at this time.

Replaced harness and evap motor. Tested unit everything working properly. Couldnt find lead worker so called customer to let him know everything is working properly. And to give it 24 hours to get to temperature. If customer calls back with same issue please order W11357371 and W11399425

Ordering more foam tape as the roll didnt cover all needed parts, also ordering seal tape as glass is lifting. Customer is going to contact Lowes due to install issue.

I removed the console and back panel to replace the main control. The distributor sent the wrong control. Pictures included. I have reordered and Im sending the current own back as defective. The box looked questionable and ragged. I replaced the drain pump and tested. Same thing with the door locked and the drain constantly going. I replaced the lower wiring harness and tested. Same thing. We will need the main control. I called Whirlpool Tech Line and spoke with Sterling. We went over all other possibilities and all have been covered. Im ordering a console as a contingency.

Replaced lid lock assembly, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.

Changed out control but did not fix issue. Control was needed but found all kinds of items clogging up drain filter. After cleaning filter found that drain pump was damaged and needs to be replaced.

Replaced both friction sleeves, stoppers and service flap fasteners. Dishwasher is now working as designed.

Found that there was heavy scale buildup on the nozzle exiting the icemaker water feed Cleared out scale after observing water chute completely off course tested unit again working as should

New bin was ordered for cracked one. No further issues at this point

I uninstalled the microwave from the cabinet. I disassembled the panels and removed the fan. I found evidence that a critter of some sort came through the vent to the Ho e and chewed up the wiring harness to the blower fan and the plastic base below the connection. Pictures included. This is a repair that is not covered under warranty. I contacted Whirlpool Trade Care Team to document my findings SR# 7732028695.mJob complete.

Issue was no sound on oven. Reinserted connections on console, unit testing good.

Gave F1E1 full code. Ordering new control panel in accordance with tech sheet.

Deliver spray arm. I did not install.

Issue was unit not dispensing ice. Found a blockage in the auger shaft, removed blockage, unit tested good.

Upon arrival replaced the cutoff and thermal sensor. Dryer was still not heating. Called tech line spoke with Joel and received Sr#7732347960. Per tech line customer needs to call and electrician to see about voltage under load. No further issues at this point. Customer will call back if electrical issue doesnt resolve the problem

Last trip found left front and right front burners heating improperly. Replaced right front to resolve that issue. Upon opening LF element found new element damaged in packaging. Reordering element to resolve the issue. Scheduled for soonest availability

Our customer has had some intermittent leaking on some cycles on the front left side. I looked under the unit for any obvious leaks or damage. I found that the Bolt Rotor Assembly was loose. I tightened the bolt and tested the unit in service diagnostics mode. I ran automatic test mode and I selected, no leaks. I ran all loads in manual test mode and inspected. No leaks. This unit is currently fully functional with no leaks.

Replaced brackets, sliders, ice maker. Closing/sealing issue is no longer present. No further issues at this point

Customer stated the door was sitting right on refrigerator side found it should be door faulty and/or seal. Also customer stated that bottom drawer on fridge side is not working right. Ordering drawer and door with gasket.

There were no errors in diagnostics. The actuator is intact. There is a wobbling that happens in high spin. With my level I was able to determine that he floor is uneven in multiple places. Picture included. With the nature of the screw in feet. They will be fighting this constantly. I cannot correct this, this is a construction issue. Our customer had the same problem with their previous machine that was replaced by Whirlpool. She did not have this problem with her second previous different model. The common denominator is a design not conducive to uneven flooring. We agreed that I would put new shocks in but I explained that this is very unlikely to solve the flooring problem.

Changed out dual infinite switch and tested with no further issues

On call ahead customer stated todays service wasnt needed. Already had someone out and ordered parts.

Tested unit. Found bail arm popped from ice maker. Reseated bail arm. No further issues during testing. Job complete.

Previous visit found deteriorated door gaskets on rc. Replaced both gaskets and used steam gun to form gaskets to cabinet. In the process of molding gaskets with steam gun, steam burned a hole in the right side door gasket. Ordering replacement for this gasket.

Customer stated that refrigerator was freezing on the left side. Told customer that had other customers have same issue and tech line I said to not put food that close to the wall also turned temperature up a little bit. Gonna order control board just in case.

Issue was a cracked filter cover on delivery. Ordering new filter cover and rescheduling.

I verified loose burner caps. Realigned. Issue resolved.

Customer reported dryer not getting power at all. After inspection found all fuses getting proper continuity. When checking the terminals found that unit was only getting the correct voltage every so often and and that when the chord was moved the dryer would turn off and on. Found faulty outlet and recommended customer to have a licensed electrician to take a look at the outlet. Other that that the unit itself is functioning as designed its just not getting the proper connection from the outlet.

Replaced ice maker and container. Unit test ok.

Unit testing ok. Good heat and air. Dryer vent tube is crushed at a 90 degree preventing air flow.

Tested unit. Found wiring in harness broken. Will need new harness. And actuator.

Checked dishwasher, customer concern is sensor button on far left of console works intermittently. Found error code FcE3 which does not exist. Ran diagnostic cycle and all components working properly. No errors after cycle. Ordering console and control board to resolve issue. Console is OOS and will need to be scheduled when available.

Ive verified a faulty membrane however the UI control seems to be intermittently failing as well.

Replaced heating element tested unit everything working properly.

Tested unit. F9E1. 86. Error. Found pump intermittently powering off and on. There is a break in lower harness. Will need to replace harness.

Tested unit. Found bad UI. Replaced UI. No further issues during testing. Job complete.

Changed out top rack and track assemblys and had no further issues

Last trip found dispenser solenoid broken apart and not grounded properly, thought that was the only cause. After replacing solenoid, tested to find no action from auger motor. Checked for voltage to find auger motor only receiving 40 volts. Ordering dispenser control to resolve the issue.

I verified that the water supply was attached to the cold valve. Advised to swap over. I verified proper heater function.

Issue was a bad dryer leg. Replaced leg, unit tested good.

Ive verified a faulty control and or display.

Replaced UI and icemaker. Let customer know to wait for a full bin to fill and discard before consumption.Separate issue, installed filter cap so customer can change out filters. Refrigerator is now working as designed.

Installed new UI and control. Found control defective. Will not start cycle. Will need to order new control. Left original in unit. Will reschedule once part arrives. ; O-emld tckt

Our customer is having a rattling sound during various phases of the cycles. I ran diagnostics service cycle and received no errors. We tried to replicate the sound. It turned up in drain. There seemed to be debris stuck in the sump and motor. I drained the unit and used my wet vac to clear the drain the sump by removal the drain hose and drain pump. Tested fill, wash and drain Sr real times to confirm the noise and clog were removed. This unit is fully operational now.

Customer complaint is that the motor would give out or they would have a problem completing a cycle I was unable to replicate the issue explain to customer that I would like them to run the unit twice in a row a couple of times and see if they are able to replicate the issue after the first run. This would indicate that the motor has an issue when it gets warmed up. Unit has never popped the breaker in customer hasnt used many times instructed customer on how to load soap they have a water softener so would be in their best interest to avoid using pods as they are the max load of soap in the unit did have a heavy amount of suds it is possible that the studs were causing an issue for the customer customer to monitor unit and call us back if needed