Local Reviews
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Douglas H.
REFRIGERATOR KITCHENAID KSSC48QVS06 "Unit not cooling efficiently. Appearing to be a SS issue. Calling techline per notes. Spoke with Austin. He stated is a SS issue based on no frost pattern and fans running. Sr 7727732769. He stated unit would need compressor. Per Sb web SS parts are covered still until 11/08/2025. Quoted 800 plus tax for labor, dropped labor price due to previous repair didn’t resolve the issue. Customer wants to proceed with repair. Ordering compressor to resolve the issue. ; ordrng 1 W10841139 (compressor)"
Douglas H.
DISHWASHER KITCHENAID KDTE204GPS0 Last trip found faulty UI and electronic control due to intermittent issues. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Richard G.
WASHER WHIRLPOOL WTW5000DW3 Replaced inlet valve. Tested to complete. Unit is good to go. No email to add.
Colton B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint is no ice production. Found ice clogged in the icemaker funnel and fill tube. Removed ice blockage to resolve issue. Customer stated they just had a water softer system installed. Informed her that that could have messed with water pressure and potentially caused the blockage.
Jesus C.
REFRIGERATOR KITCHENAID KRSC503ESS01 Installed new evap fan and control. Tested unit. No further issues. Tested to complete.
Steven G.
OVEN ELECTRIC (D JENN-AIR JJW2830DP01 "Checked oven customer complained light comes on by itself not keeping time, replaced touchpad sent to customer from Jenn Air everything checked ok"
Christian G.
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Issue stated by customer: cooktop not aligned with upper cabinets. Grills hit cabinet corners. Install issue. Informed customer they must get with builder to resolve issue.
Christian G.
DRYER MAYTAG MED5100DW0 Issue stated by customer: HEAT/DRY-NOT HEATING / NOT DRYING. Customer states tech was out previously to replace control and motor. Found bad moisture sensor. Cleared vent trap are and replaced moisture sensor kit. Unit gets up to heat and test good. Informed customer of survey.
Colton B.
MICROWAVE OVEN KITCHENAID KOCE500ESS09 "Issue was a noisy fan in microwave. Found issue to be a zip tie that was vibrating against unit. Trimmed zip tie, unit tested good. Told customer to call us if it happened again."
Colton B.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Issue was trim pieces falling off of shelves in refrigerator and freezer. Both were cosmetic issues and not covered under warranty. Door closers on left pantry seem to be a little weak, ordering new rails to resolve issue. Will also try to repair trim pieces on return visit. Called partner team to confirm unit warranty.; ordrng 1 W11294509 (RAIL) and 1 W11294512 (RAIL)"
Steven G.
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 "Checked microwave found turn table not turning and not heating, replaced interlock kit checked operation unit working properly now"
Ezequiel V.
DRYER MAYTAG MEDB835DW0 "Checked dryer found wall outlet giving 120, checked to see if breaker was tripped no issues reset breaker. Checked for voltage still not receiving 240 spoke to customer about getting electrician out.job complete."
Jim G.
COOKTOP ELECTRIC WHIRLPOOL WOD93EC0AS04 Verified that temp was in Celcius. Changed. Issue resolved. No service fee as this was within 90 days of my initial repair.
Devon F.
DRYER WHIRLPOOL WED4815EW1 Customer address doesn’t work and they will not answer phone address needs to be correct on ticket tech will not go to any more houses with wrong address for his safety
Jesus C.
MICROWAVE OVEN MAYTAG MMV4205DS "Tested microwave. Found bad control. Installed new control and display. Tested unit. All functions are working. Display is working. Unit is working properly. Collected payment for service fee, parts, and labor. Job complete."
Jesus C.
DRYER WHIRLPOOL WED4815EW1 Tested dryer. No heat. Found wiring going to element was not connected. Connected wiring. Heater powering on. Good heat nosed dryer kit to test venting. Good venting. No further issues. Tested to complete.
Douglas H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Last trip found faulty pantry slides and right door and freezer doors rusting, dispenser sticks. Replaced slides, doors and dispenser switch to resolve all issues. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind. See quick pics for proof of purchase. Unit is under warranty."
Tommy B.
REFRIGERATOR SAMSUNG RF263TEAESG Customer stated that the issue is the unit is depositing water at the bottom part of the refrigerator section. Found issue to be faulty thermistor on the fridge evaporator. Ordering a new evaporator wiring harness to resolve issue.; ordrng 1 DA96-01170B (WIRING HARNESS)
Douglas H.
REFRIGERATOR MAYTAG MRT118FFFH01 Unit was cool but not cooling properly. Checked the electrical outlet behind unit found that to have hot and neutral lines switched. Advised customer to contact an electrician to fix wiring issue. Plugged unit into another outlet that tested good and began cooling much more efficiently at that point. No further issues at this point for me.
Jesus C.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Tested unit. Found icemaker not running. Replaced faulty icemaker. Ran test cycle. Good harvest. Good water fill. No further issues. Tested to complete.
Richard G.
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "Original complaint was of a weird loud noise coming from washing machine. F7E6 motor fault. Replaced motor and actuator. No spinning or agitation at all. Found issues with power going to motor and actuator. Replaced washer harness and lower harness, and capacitor. Power is getting through the harness, but motor and actuator still not operating. Called techline, spoke with Cathy. Tested connections on control board again. States to replace the control board.; ordrng 1 W11367652 (CTRL)"
Tommy B.
ICEMAKER (STANDA KITCHEN AID KUIX535HPA00 Last visit found issue to be caused by a non functional fan motor. Swapped out parts to resolve issue .
Christian G.
RANGE WHIRLPOOL WFE550S0HZ0 "Issue stated by customer: oven had made beeping noise night prior and had displayed error code. Checked oven diagnostics, at room temperature oven sensor is reading at 250. Found bad resistance across sensor. Pulte has additional 1 year warranty. Ordering sensor to resolve issue.; ordrng 1 WPW10181986 (sensor)"
Tommy B.
WASHER AMANA NTW4516FW2 Upon arrival the unit would not power on. Unplugged the unit to reset and ran diagnostics. No error codes in diagnostics and the unit past automatic test cycle. No further issues at this time
Jim G.
REFRIGERATOR JENNAIR JS48PPFXDA Customer is describing an issue wherein the freezingI contacted techline and spoke to Robert SR# 7727375531Advised to remove thermistor altogether and remove; ordrng 1 67003241 (MOTOR FAN)
Jesus C.
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS0 Installed new harness and ran cleaning solution through clean cycle. Water sensor reading good. No issues during diagnostics. Collected payment for part and cleaner. Will Schedule return visit to verify unit is working properly.
Richard G.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Replaced fan motor. Tested to complete. Unit is good to go
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Checked refrigerator found roach infestation at compressor. Spoke to customer about infestation problem. Reported to cxc file number 7727282839
Devon F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint was unit would leak from dispenser asked cus do she notice a little after use ice she said yes instructed customer to check ice chute right after use and take ice out. Unit is operating as designed.
Devon F.
WASHER WHIRLPOOL WTW7040DW1 Customer complaint was unit would get LF error code customer declined service because she thought I would have the part on the truck told her I had to order then come back she declined service.
Ezequiel V.
DRYER MAYTAG MGD6630HC1 Called customer in route customer stated they no longer need service due to dryer not having a light installed to begin with. Checked parts lists to confirm customer also spoke to Maytag and confirmed no light. Job complete.
Christian G.
REFRIGERATOR WHIRLPOOL EL88TRRWS03 Issue stated by customer: refridgerator is leaking from bottom of unit. Unit was running a bit warm @42 degrees. Found vents and coils caked up with lint. Cleaned vent coils and cleaned up excess water. Unit running cooler at 38 degrees now. Unit good. Informed customer of survey.
Tommy B.
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 Found issue to be a bad hinge and the bottom trim is also damaged. Ordering both parts to resolve issue.; ordrng 1 W10825778 (hinge-door) and 1 WPW10327377 (trim)
Devon F.
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display was unresponsive replaced console to resolve issue unit operating as designed.
Richard G.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Replaced ice door and dispenser wiring. Unit is now humming again when the ice door is pressed, but the motor is not turning. Checked wiring, getting appropriate voltages. Reordering ice motor.; ordrng 1 W11310391 (MOTOR)"
Jim G.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced sump motor assembly. Issue resolved.
Tommy B.
WASHER MAYTAG MVWB865GW0 Customer stated that the issue is the unit is dripping water constantly. Ran diagnostics and revealed error codes F3E2 F0E4. Replaced a new water inlet valve to resolve issue. Unit tested good now. Yes to survey.
Jim G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Determined that control did not correct issue. Motor and sump assembly is at fault. ; ordrng 1 W11087376 (pump&motor)
Richard G.
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Replaced console, control, and wiring harness. Tested to complete. Unit is good to go. Spoke with customer about survey."
Devon F.
ICEMAKER (STANDA KITCHEN AID KUID508ESS1 Customer complaint was unit would not make ice ran test for evap test failed called tech line they suggested it was a sealed system leak ordering dryer evap and compressor to resolve issue.; ordrng 1 4392065 (dryer repair kit) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Devon F.
DISHWASHER KITCHENAID KDTE334GPS0 Called customer he said he needs to reschedule for Tuesday set appointment for Tuesday
Devon F.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint was unit would not cool and hear ticking found it was the start switch keeps trying to turn on compressor called tech line they suggested replacing starter switch to resolve issue 7727372478; ordrng 1 W11092533 (start-dev) and 1 WPW10350564 (capacitor)
Colton B.
DISHWASHER KITCHENAID KDTE204GPS0 Customer issue was dishes not drying. Rinse aid dispenser was empty and turned to lowest possible setting. Gave customer a sample pack of rinse aid and turned dispenser up to resolve issue.
Douglas H.
WASHER ROPER RTW4516FW2 Last trip found unit missing hinge bearing. Installed bearing to resolve. Unit cleared for resale.
Douglas H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Confirmed diagnosis of SS issue but not a leak, unit had restriction in the dryer. Replaced dryer. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Customer paid for all services up front. ; used 1 WPW10143759 (DRIER-HV) from stock"
Tommy B.
WASHER MAYTAG MVWB835DW4 Customer stated that the issue is the unit is making a loud knocking noise. Could not duplicate issue using manual tests for spin and agitate. Reviewed using care and proper loading and washing techniques with the customer. No further issues at this time. Yes to survey.
Ezequiel V.
WASHER WHIRLPOOL WTW5000DW0 "Checked washer found actuator making grinding noise unable to switch from spin to agitate, replaced actuator with truck stock recalibrated washer no issues. No errors during testing or operation. Collected all fees. Job complete.; used 1 W10913953 (ACTUATOR) from stock"
Colton B.
REFRIGERATOR JENN-AIR JS48PPDUDE00 Refrigerator door needed to be replaced. Got a freezer door which will not solve problem. Ordering a new one to resolve issue. Part is PSP.; ordrng 1 W10800808 (dor-fip ss)
Richard G.
ICEMAKER (STANDA KITCHENAID KUID308HPS00 Customer states the units are unavailable until Monday. Is requesting we return Monday morning.; schdld next appmnt for 3/16 MON !
Richard G.
ICEMAKER (STANDA KITCHENAID KUIX335HPS00 Customer states the units are unavailable until Monday. Is requesting we return Monday morning.; schdld next appmnt for 3/16 MON !
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Checked refrigerator for water leaking none found. Spoke to customer about issue customer stated they had H2O light came on spoke to customer about what light is indicating filter replacement. No further issues to report at this time. Job complete.
Ezequiel V.
DRYER WHIRLPOOL WED85HEFC1 Arrived at home customer stated issue is with dryer not washer customer provided proof of purchase unit is under warranty. Checked dryer found blower rattling ordering seals for rattling on blower. ; ordrng 1 697770 (seal) and 1 W10211899 (seal)
Tommy B.
COOKTOP GAS KITCHENAID KCGD506GSS00 Customer said the issue was that the burners stay clicking after the flame ignites. Observation is that the burners or igniting and then continuing to click even after moving out of the light position. Ordering a spark module and the valve assembly in order to resolve issues.; ordrng 1 W10818266 (manifold) and 1 WPW10475150 (module-spk)
Adam H.
WASHER MAYTAG MVWB865GW0 Inspection of unit shows error code for Long fill no fill as well as spin limited by water temperature. Replace water valve to resolve issues
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM Customer issue is that dishwasher stinks and there is a nut missing from the kick plate. Ordering a new retainer to resolve issue. Recommended a fresh dish washer cleaner pods to help with smell. ; ordrng 1 WPW10503548 (retainer)
Adam H.
RANGE KITCHENAID KFGD500ESS04 Sr#7727374220. Inspection of unit shows no error codes. After speaking with tech line was determined that oven control was set to Celsius and not Fahrenheit. Reset control to Fahrenheit issue resolved
Adam H.
DRYER MAYTAG MEDX655DW1 Inspection of unit shows good voltage but bad airflow. Advise customer to clean out exhaust hose that runs through to the top of the second story. Also to replace or fix exhaust hose running from dryer to wall several spots along the hose have large increase is cutting off airflow completely. Issue resolved
John L.
REFRIGERATOR MAYTAG MRT118FFFH04 "Installed components, issue resolved."
John L.
RANGE AMANA ACR4303MFB3 "Installed components, issue resolved."
John L.
REFRIGERATOR KITCHEN AID KRFC302ESS00 "Installed components, issue resolved."
Ezequiel V.
WASHER MAYTAG MVWB765FW3 "Previously diagnosed by tech 11, reordering gearcase. Checked washer found bad gearcase.; ordrng 1 W11393685 (GEARCASE)"
Adam H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed components tested unit issue resolved
Jesus C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit having defrost issues in freezer evap. Replaced harness on last visit. Will need to replace control. ; ordrng 1 W10811365 (cntrl-elec)
Adam H.
WASHER WHIRLPOOL WTW4816FW2 Inspection of unit shows no error codes. Customer was concerned with unit because city was working on waterline down the street and unit stopped working in the middle of them turning the water back on. Calibrated unit and ran verification cycle all functions work as designed. Issue resolved
Adam H.
RANGE WHIRLPOOL UNCONFIRMED Arrived at location to get correct apartment number for unit in the process of talking to landlord landlord states he has replaced components on the unit already. And just to clarify I asked is the unit under warranty or not and he said yeah it is. Needless to say unit is no longer under warranty customer has worked and replaced components on unit. Have reached out to AE in regards to this issue. Issue resolved
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Checked refrigerator found control board not receiving proper voltage. Refrigerator and freezer giving high temperatures. Ordering control board to resolve issue.; ordrng 1 W11254945 ( ELECTRONIC CONTROL)
John L.
RANGE WHIRLPOOL WFE550S0HZ1 "Inspected unit, all parts of unit functional. Noticed voltage low incoming from outlet. Issue not with unit."
Michael R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed parts ordered, was able to get into diagnostics, the appliance is working normal. Leveled the appliance, no further issues. Customer has also paid in full"
John L.
WASHER MAYTAG MVWC565FW1 "Inspected unit, found capacitor was not connected. Reconnected capacitor. Issue resolved."
John L.
WASHER WHIRLPOOL WTW8040DW4 "Installed valves, issue has been resolved."
John L.
WASHER WHIRLPOOL WTW4816FW2 "Ran diagnostics, had F8E1 long fill. Replaced valves, issue resolved."
Adam H.
WASHER AMANA NTW4516FW3 Install component calibrated unit ran verification cycle issue resolved
Michael R.
WASHER AMANA NTW4516FW3 "Installed parts ordered, calibrated and tested the appliance, it’s spinning and working normal"
John L.
MICROWAVE JENN-AIR JMC2430DS01 "Ran unit, in different modes. No issues found with unit. Ran diagnostics, unit did not have any codes. Unable to find any issues at this time. Could have a possible control issue, if that’s the case and customer call back about issue. Order main control W10711277."
Douglas H.
ICEMAKER (STANDA KITCHENAID KUID308ESS1 "There was an issue with receiving the part. Attempted to contact customer multiple times, got voicemail. Left message stating need to reschedule appointment for Monday. ; schdld next appmnt for 3/16 MON !"
Michael R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "The left door wasn’t closing properly. The door mullion had come out from the top, removed and and put it back in properly, the door is closing normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Water leaking from underneath, found the water filter wasn’t inserted properly. The customer ordered the filter online, it’s not lining up properly, part number doesn’t match, gave the correct part number, no other leaks, customer paid SCF "
Michael R.
WASHER WHIRLPOOL WFW5620HW0 "Customer stated the appliance was bouncing around all over the place. On the first trip the issue was a water issue, when I ran a quick wash it completed with no issues and didn’t indicate an issue on the spin cycle. Pulled the appliance out and found 3 of the shipping bolts were still in place, removed shipping bolts, tested the appliance on a spin and drain cycle, the appliance is spinning and working normal."
Adam H.
DRYER MAYTAG MEDB835DW4 Sr#7727372977. Inspection of unit shows no error codes also unit is getting good voltage and excellent airflow. There is a vibrating or rattle at the end of cycle. Rattle or vibration is not there when running units on air fluff only. Replace heating element and housing to resolve issue. SR number above for troubleshooting the issue; ordrng 1 3387747 (element) and 1 W10891205 (box)
Michael R.
ICEMAKER KITCHENAID KUIC15NLTS "Turned appliance off at breaker, Installed pump harness and turned breaker back on, the appliance is working normal"
John L.
REFRIGERATOR MAYTAG MSB27C2XAM "Inspected unit, issue with filter. Removed filter and works just fine. Place new filter on unit is working fine."
Uriah B.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Could not reproduce noise in home. Fan running fine. All operations checks ok. Cx to observe.
Uriah B.
DISHWASHER KITCHENAID KDTE104ESS3 Replaced pump and motor assembly. Ran diagnostics to check operation. All checks ok.
Uriah B.
RANGE WHIRLPOOL WFE515S0JS0 Electric needs to be looked at. No 120V on left leg.
Michael R.
WASHER MAYTAG MVWC465HW2 "F0E5, F7E5, cleared error codes, tested everything per tech sheets, all checks out. The customer showed me some videos on what it was doing, it would power on and power off for hours and then finally shut off and stay locked. Voltage was good at outlet, and at appliance when I ran a diagnostics test. Ordered control to resolve issue ; ordrng 1 W11249158 (cntrl-elec)"
Uriah B.
REFRIGERATOR WHIRLPOOL WRT541SZSDM00 Icemaker not working. Water not turned on to unit. All checks ok.
Uriah B.
RANGE WHIRLPOOL WFE320M0ES2 Right front burner is always on. Needs new switch as element because of sensor. Tie to secure wiring.; used 1 WP8567668 (TIE) from stock
Uriah B.
RANGE WHIRLPOOL WGE555S0BS02 Needs front right infinite switch. Front left is always on as well. WPW10441696. ; ordrng 1 WP7403P239-60 (switch) and 1 WPW10441696 (switch-inf)
Uriah B.
RANGE WHIRLPOOL WFE515S0ES0 Switch is severely charred and damaged and temp sensor is not reading properly. Needs switch and element for right front burner. Dual burner for front left also only works on high. Needs switch.Needs electric receptacle looked at by electrician as well. Connection to wall is not good. Left unit unplugged. ; rqstng P&A on 1 W11047722 (elmnt-surf) and 1 WP3149400 (switch-inf) and 1 WPW10434452 (switch-inf)
Uriah B.
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Temp reading in the fridge is 43 Temp reading in the freezer is 33Temps are high and there is no ice production. Needs dye drier, RC evap per service pointer W10666205C. Special project S71233 for repair. RC Evap W10917531Compressor if needed: includes inverter. W10276644Dye drier: WPW10143759; ordrng 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)"
Chris S.
RANGE WHIRLPOOL WGE745C0FS00 Initial preheat 358 at 1:25 pm. 330 at 1:32 pm. 357 at 1:35 pm. 334 at 1:41 pm. 358 at 1:44 pm. 335 at 1:49 pm. An average temperature of 345 degrees. I calibrated the temperature to + 30 degrees and the average temperature was 357 degrees. I than calibrated the unit to + 25 degrees. Customer will observe.
Chris S.
WASHER WHIRLPOOL WTW4816FW1 There was some clothing underneath the belt shield causing the plastic to get hot. I removed the clothing and calibrated unit. I also secured the drain hose with wire tie. All operations check ok. ; used 1 WP8567668 (WIRE TIE ) from stock
Uriah B.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Replaced condenser fan. All checks ok.
Michael R.
WASHER WHIRLPOOL WTW4816FW2 "F8E1, cleared error code, tested cold side on inlet valve, no water coming out,. Installed part ordered, calibrated and performed a diagnostics test, completed with no error codes, appliance is working normal"
Michael R.
WASHER MAYTAG MVWB765FW2 "Called and spoke with the customer, he said he wasn’t home but would have someone meet me. Advised him of the SCF if he didn’t have extended warranty. He said he didn’t have his card to pay and would call back to reschedule"
Adam H.
RANGE MAYTAG MER8800FZ2 Install component issue resolved
Adam H.
DRYER MAYTAG MEDB835DW4 Inspection of unit shows error code for restricted airflow. Customer does have exhaust for dryer going down and underneath the home traveling about 20 to 25 feet. Informed customer this is where his problem is at and will need to change where airflow is coming out of the home. Issue resolved
Adam H.
DISHWASHER WHIRLPOOL WDF330PAHS3 According to all information including closing papers for home shows unit as out of warranty. Customer does not wish to continue with repairs or diagnosis
Michael R.
WASHER WHIRLPOOL WTW5000DW2 "Installed parts ordered, calibrated and performed a diagnostics test completed with no issues or error codes. Tested the spin cycle on manual test, it’s not shaking as much as it was"
Michael R.
WASHER WHIRLPOOL WET4024HW0 "Lid lock was just flashing, tested in diagnostics, lid lick wouldn’t activate. Removed lid and installed lid lock, still wouldn’t activate, installed control and tested the appliance, lid lock is working normal. Put into a spin cycle and the it powered off before it completed and wouldn’t unlock. Unplug appliance, removed lid again and unplugged lid lock and plugged back in, plugged appliance back in and it unlocked. Put into diagnostics and it would power off on the selections. Tested the outlet and voltage was fluctuating, scraped inside the outlet with the probes, checked voltage, voltage is good, tested selections in diagnostics, all good, ran a spin cycle again and it completed with no issues. Advised maintenance if it continues they would need to change out outlet or breaker"
Michael R.
WASHER WHIRLPOOL WTW4816FW2 "The job was completed 02/23/2020, checked with RTM, its showing completed in their system."
John L.
RANGE WHIRLPOOL WFG505M0BS3 "Installed glass, issue has been resolved."
Adam H.
DRYER MAYTAG MEDC465HW0 Inspection of unit shows bad voltage coming into unit. Advise customer to contact professional electrician to resolve issue
Michael R.
MICROWAVE WHIRLPOOL WMH31017HZ "Found appliance, broken glass on the door, another company already diagnosed and ordered parts. Per RTM , another company has taken over."
John L.
WASHER AMANA NTW4516FW3 "Unit had long fill errr, found cold side was off. Turned water on and issue was resolved."
Uriah B.
RANGE JENN-AIR JIS1450DS1 Wiring is charred at terminal block. Needs new terminal block. W10246624 terminal block7103P027-60 nut (x8)W10655441 terminal block shield. (Not ordered)W10740211 main harness. (Not ordered); ordrng 8 WP7103P027-60 (nut)s and 1 WP8203546 (block-term)
Uriah B.
MICROWAVE WHIRLPOOL WMH75021HZ1 W11186045. SS doorNeeds door. Needs Auth. ; rqstng P&A on 1 W11186045 (door/mw)
John L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Installed component, unit is cooling. Issue resolved."
John L.
REFRIGERATOR MAYTAG MSB27C2XAM "Installed components, issue has been resolved."
Douglas H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced UI per techline. Unit now functioning as designed. No further issues at this point. Yes to survey and leave behind.
Michael R.
WASHER MAYTAG MVWB765FW0 "Loud noise on spin cycle, no error codes, tested the spin cycle on manual test. The bearings are bad on the drive assembly, ordered part to resolve issue ; ordrng 1 W10811956 (drum assy)"
Tommy B.
OVEN ELECTRIC (D WHIRLPOOL WOS5TEC0HS01 Unit was stuck in demo mode. Showed customer how to set time and date and exit demo mode. Customer instructed and unit testing good now. No further issues at this time. Yes to survey.
Douglas H.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Confirmed diagnosis of faulty 3 way valve and control. Replaced both and installed dye drier. Vacuumed unit, held vacuum. Charged unit, held charge. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock"
Jim G.
RANGE KITCHENAID KSIB900ESS1 Auth number KPALAwpl1Natalie Replaced all parts issue resolved. Unit tested properly.
Colton B.
WASHER WHIRLPOOL WTW4955HW1 Customer complaint is that agitator came off during a cycle. Issue believed to be that the bolt was not on tight enough. Tightened agitator to resolve issue. Tested agitation in diagnostics and agitator stayed tight. No damage to agitator or bolt was observed. Unit tested good.
Jim G.
DRYER WHIRLPOOL WED8500DW4 Af issue due to vent not appliance.
Tommy B.
DISHWASHER MAYTAG MDB8959SFZ4 Job was completed 03/11/2020
Adam H.
DISHWASHER WHIRLPOOL WDT970SAHW0 Sr#7727366590 arrived at customers home with door panel that was created and scheduled for installation. While in-mounting screws and studs from old door panel to reattach handle to new door panel screw that holds mounting stud in place sheared off inside mounting stud which in turn scraped paint from new panel. Understandably so customer was upset because she had stated she had already waited over a month for door panel to arrive. Customer would rather have door panel with scrape installed instead of original door panel that had dents because she did not wish to wait for new door panel to arrive. Ordering studs screws and set screws to resolve issue. Customer understands that no new door panel will be installed she opted to have scratched door panel installed. SR number is from customer service department.; ordrng 2 W10195726 (stud)s and 2 W10316572 (screw)s and 2 W10693137 (screw)s
Richard G.
RANGE WHIRLPOOL WFG525S0HS1 "Replaced burner caps, two front burner valves, two front spuds, two front igniters, and two front burner heads. Tested to complete. Unit is good to go. Spoke with customer about survey."
Christian G.
WASHER WHIRLPOOL WFW92HEFW0 Issue stated by customer: Washer Giving Error Code F1E1. Previously replaced controls. Replaced wiring harness to fully resolve issue. Unit tests good. Customer informed of survey.
John L.
WASHER WHIRLPOOL WTW8800YW1 "Installed component, but found unit has leak somewhere within the unit. Unable to determine if leak is coming from tub or tubings which have signs of wear. Replace all components to resolve leak issues.; rqstng P&A on 1 8533928 (screw) and 1 8533943 (screw) and 1 W10106990 (nozzel assy water) and 1 W10172146 (washer dispenser asm) and 1 W10172154 (washer dispenser asm) and 1 W10187307 (washer dispenser asm) and 1 W10222008 (filter) and 1 W10297450 (cover) and 1 W10325894 (heater) and 1 W10342320 (valve) and 1 W10356924 (basket) and 1 W10380698 (washplate) and 1 W10381077 (tub-outer)"
John L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Found leak, issue with valve. Replaced valve, leak has been taken care of. Noise coming from fridge is icemaker, will need to replace to resolve this issue. Unit had a few small dents on door took pics to document.; ordrng 1 W10886939 (icemaker), used 1 W10865826 (VALVE) from stock"
John L.
WASHER MAYTAG MVWB835DW4 "Ran diagnostics F5E2 lid lock failure, F5E3 lid lock failure. Replace lid lock to resolve issue, unit also has issues with inputting commands. UI has input problems.; ordrng 1 W10787878 (latch) and 1 W11035070 (panel-cntl)"
Richard G.
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Replaced control box and thermistor. Tested to complete. Unit is good to go.
Tommy B.
DRYER WHIRLPOOL WED8500DC4 Customer stated that the unit is receiving AF error code. Checked unit for airway blockage. Unit is testing good. There is a slight accumulation of lint in the home side duct. Customer to try and clean it out to resolve issue. No further issues at this time. Yes to survey.
Devon F.
REFRIGERATOR KITCHENAID KSSP42QMS01 Upon arrival customer stated she didn’t make any appointments everybody still sleep and she would call to reschedule
Steven G.
WASHER MAYTAG MVWB955FC1 "Checked washer found fault code for lid lock, ran test lock failed, replaced latch assembly checked operation unit is working normal now"
Devon F.
WASHER MAYTAG MVWB855DC4 Customer complaint was unit would not wash or drain and it’s leaking customer also stated Lowe’s is going to replace unit and just wants someone to empty water out. Unit is extremely heavy and can’t move told customer to call Lowe’s and discuss this situation the manager at Lowe’s said they would take care of it unit is operating as designed.
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED5620HW0 Found loud vibration noise from blower/motor found blower shaking violently found motor mounts loose caused motor and blower assembly to become off balanced will need to replace mounts motor and blower returning 3/17.; ordrng 1 W11086656 (motor-drve) and 1 WP697772 (wheel) and 2 WPW10121316 (clamp)s
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found failed inlet valve clumped up ice in bin and bin broken fill tube frozen as well ordered all 3 rescheduling 3/17.; ordrng 1 W10913947 (valve) and 1 W11185686 (BIN) and 1 W11415785 (TUBE)
Steven G.
DRYER AMANA NED4655EW1 "Checked dryer found tub was clean all felt was in place, checked clothes found it was softener stains from washer, dryer is working properly"
Steven G.
WASHER WHIRLPOOL WTW8500DC5 "Checked washer found lid was coming apart hinges, replaced lid checked operation everything checks ok."
Devon F.
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer complaint was unit lights don’t work found bad module replaced it unit is operating as designed.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC415EW2 Ran diagnostics found fill and drain working found damaged gearcase and basket causing poor spin need basket cam and gearcase needs OTL.; rqstng P&A on 1 W10521298 (spin basket) and 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)
Colton B.
DRYER MAYTAG MEDB835DW4 "Customer complaint is that dryer sometimes stops mid cycle. Ran diagnostics and found F4E4 and F3E4 error codes. Checked voltage to unit, that Checked good. Found a lot of water in dryer vent leading to wall. Drained water and trimmed down vent to shorten run to outside. Also informed customer about proper loading on sensor cycles."
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked refrigerator found plastic washer installed on bottom for lower door installed correctly. Door closing as designed. No issues with refrigerator. Job complete.
Steven G.
WASHER WHIRLPOOL WTW5000DW3 Checked washer found crack in drain hose to pump ordered; ordrng 1 W10763078 (DRAIN HOSE )
Colton B.
DISHWASHER WHIRLPOOL WDF331PAHS0 Issue is that washer would not wash. Customer found kink in water supply line and removed kink himself. Found an F3E3 error code in diagnostics. Cleaned the lense of the OWI sensor and ran diagnostics cycle to calibrate. Unit testing good.
Jesus C.
WASHER SAMSUNG WF363BTBEUF/A2 Complaint is unit shakes excessively. Called techline. Ran manual spin cycle. Basket shaking. Spin basket not warped. Suggest replacing dampeners. Ordering new dampeners.File #7003671984; ordrng 2 AP4579064s and 2 AP4579073s
Douglas H.
REFRIGERATOR KITCHEN AID KRFC300ESS03 "Calling techline per notes and reoccurring issues. Spoke with Kevin. He stated it’s inefficient compressor. Stated replace compressor and should resolve the issues. 7727365276Replaced compressor per techline. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began functioning properly immediately upon testing. No further issues at this point."
slockhart@appliancecareoftexas.com
DRYER MAYTAG MEDB765FW0 Found rear left roller wobbly causing drum to push on door and make it open. Replaced with truck stock repair kit belt rollers and idler tested all operations normal advised of survey and paper. Job complete.; used 1 4392067 (REPAIR) from stock
Jim G.
COOKTOP ELECTRIC WHIRLPOOL KGCU463VSS02 Bruce SR# 7727363645 Tech indicated issue is either at the spark module or switch. Ordering harness and element as a precaution. ; ordrng 1 W10116096 (harns-wire) and 1 W10193014 (elmnt-gril) and 1 WPW10116113 (switch-inf) and 1 WPW10475147 (module-spk)
Steven G.
DRYER WHIRLPOOL MEDB765FW0 "Checked dryer found broken door switch and door catch, replaced both parts checked operation unit working normal now"
Christian G.
DISHWASHER WHIRLPOOL WDF540PADM2 Issue stated by customer: dishwasher had funny smell and left water under filter. Ran unit through diagnostics. No error codes. After diagnostic cycle unit had drained all water. Ran a quick wash on dishwasher. Unit drained fine. Unit good. Informed customer of survey.
Jim G.
DRYER MAYTAG MED5100DW0 Evaluated issue. Noise was within normal levels but offered to replaced roller kit. Customer declined. She simply wanted to ensure proper function.
Steven G.
WASHER MAYTAG MVWC565FW1 "Checked washer found bad Actuator and water valve when in diagnostics motor would start to run, replaced parts checked operation unit working normal now"
Christian G.
WASHER WHIRLPOOL WFW92HEFW0 "Issue stated by customer: washing machine leaving clothes wet at end of cycle intermittently. No error codes found. Ran unit through diagnostic test, passed all functions. Ran unit through rinse and spin. Unit passed. Ran unit through rinse and spin with clothes in machine. Unit good. Asked customer to keep an eye on machine and inform us if anything else happens. Informed customer of survey."
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW5000DW2 This is extended warranty advised customer with out authorization they would he responsible for payment customer will cal and get proper authorization for dispatch maeked complete
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked refrigerator freezer door found gasket on both doors not sealing well. Adjust gasket to seal no issues with sealing after adjustment. No errors found with refrigerator. Job complete.
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWC565FW2 "Customer complaint is unit not filling with enough water, ran diagnostics no errrors water flow good spin wash and drain good, educated customer on having HE machine loading, load selection and use and care, all operations normal unit performing as designed ,customer instruct."
Christian G.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Issue stated by customer: dishwasher was leaving rancid smell a day or two after use. Found machine had buildup in drain hose line causing smell. Adjusted drain hose as much as possible for proper drainage. Made sure area was clear of kinks and stagnant water. Informed customer for best performance to run sink until water is hot to help clear any debris from drain hose, essential use of rinse aid and monthly rinse of machine with whirlpool recommended afresh cleaner. Unit tests good. Informed customer of survey."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Found severe frosting in FC and failed evaporator fan motor found crack in FC liner called tech line spoke to Mark he said it was ok to use sealant around crack and to seal liner to stop air leaking in door and gasket working sr number 7727365755. Defrosted sealed liner and cabinet replaced fan motor in FC tested all operations normal. Advised of survey and paper. No email provided.; used 1 WP2315539 (MOTOREVAP) from stock
Steven G.
REFRIGERATOR KITCHENAID KRFF507HBS00 Checked refrigerator found lights blinking and freezer light out ordered parts.; ordrng 1 W10830288 (cntrl-elec) and 2 W10843339 (LIGHT)s
Steven G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Checked dishwasher found unit not washing bad sump and motor, replaced motor checked operation unit working normal now"
Douglas H.
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Rediagnosed unit to find issue wasn’t SS issue but faulty bin thermistor and clogged water filter. Replaced bin thermistor and advised customer to replace filter. No further issues at this point. Yes to survey and leave behind.
Colton B.
OVEN ELECTRIC (S KITCHEN AID KEBS109BSS01 "Customer complaint is an F3E3 error code on oven. Called techline and spoke to JK who stated that the easiest way to fix issue is to just unplug the meat probe jack from its connector in the back of the oven. Tried to pull oven out but unit is hard wired in with no slack in cord. Informed customer that I could not remove unit because of the hardwire and that someone would have to come correct that. Unit is working after customer flipped the breaker, however I informed customer that service call lasts for 90 days, so if it happens again and the removal issue is dealt with we could help him out. Collected SC with off because customer is a veteran."
Richard G.
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Replaced evaporator motor. Tested to complete. Unit is good to go.
Douglas H.
ICEMAKER (STANDA KITCHENAID KUID308ESS1 Unit not making ice. Found issue to be bin thermistor shorted out. Quoted 56.55 for part. Customer wants to proceed with repair. Will not charge labor for repair. Ordering bin thermistor. ; ordrng 1 WPW10511923 (thermistor)
Jim G.
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Replaced motor and shaft. I was able to salvage the rest. Issue resolved.
Richard G.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Customer complaint is that the unit is still resetting. Checked error codes and found F6E0 again. Called techline and spoke with Liam. Advised to replace both main controls for upper and lower oven. SR#7727363421; ordrng 1 W11261164 (cntrl-elec) and 1 W11261165 (cntrl-elec)
Richard G.
DRYER WHIRLPOOL WED49STBW1 "Replaced valve. Did not receive a seal. Tested unit, it is operating as designed."
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Checked refrigerator found gaskets on both doors not sealing correctly adjusted gasket checked seal no issues. No further errors found with refrigerator. Job complete.
Colton B.
REFRIGERATOR JENN-AIR JS48SEFXDA Issue was a overflowing drain pan that was obstructing evaporator fan. Replaced drip pan to resolve issue. Collected for P&L.
Richard G.
MICROWAVE OVEN WHIRLPOOL WOC97EC0HZ01 Customer complaint is that the oven screen is blacked out with lines and spots on it. Verified issue. Ordering console.; ordrng 1 W11428588 (CONSOLE)
Jim G.
DISHWASHER KITCHENAID KDTE204EBL4 Upper rack positioned will not adjust. The right side may also be damaged. ; ordrng 1 WPW10195839 (dishrack adjuster) and 2 WPW10195840 (positioner)s and 2 WPW10546503 (adjuster)s and 1 WPW10588164 (housing LEFT) and 1 WPW10588165 (housingRIGHT)
Jim G.
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU This was second service fee. That’s why only 56.xx was collected. After speaking with Scott’s an support and DH determined the loud grinding noise was likely due to a scored (damaged) evaporator. Quo Customer will think about cost and will call back if they would like to have the unit serviced.
Jim G.
REFRIGERATOR KITCHEN AID KRSF505ESS01 Replaced all parts. Issue resolved. Unit tested properly thereafter.
Jim G.
DISHWASHER WHIRLPOOL WDT720PADM2 Verified drain pump was tightened. I could not duplicate leak but I believe the seal between door and cavity was loose. I realigned it. Unit tested properly.
Devon F.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint was unit would not start replaced control board unit is operating as designed.
Douglas H.
BUILT-IN M/W JENN-AIR JMD2124WS0 Last trip found cook tray broken/missing. Installed cook tray to resolve the issue. Unit testing good now. No further issues at this point
Jesus C.
RANGE WHIRLPOOL WFC150M0EB3 "Customer has multiple complaints. First is that the door is sticking and is hard to open. Second complaint is about rust buildup inside of side panels near bottom drawer, and paint coming off sides of unit. called techline. Suggest replacing side panels for rust issue. Ordering new panels and hinges. Sr 7727364603; ordrng 1 W10299225 (hinge-door) and 1 W10299227 (hinge-door) and 2 WPW10162245 (panel-side)s"
Jesus C.
WASHER MAYTAG MHW6000XG2 Customer is going to purchase a new washer. Job complete.
Devon F.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint was unit would not dispense rinse aid ran diagnostics no error codes ran dispenser cycle test pass, instructed customer again how this works unit is operating as designed."
Devon F.
REFRIGERATOR AMANA ASI2575GRS01 Customer complaint was unit would get a little to cold for customer and she didn’t know how to turn down instructed customer on unit unit is operating as designed.
Jesus C.
REFRIGERATOR WHIRLPOOL WRSA71CIHN00 Complaint is no ice/ clumping ice. Tested icemaker. Found fill tube is blocked with water deposit. Cleaned fill tube. Icemaker is not running through harvest. Replaced icemaker. Good harvest. Good water fill. No further issues. Tested to complete. ; used 1 W10873791 (ICE MAKER) from stock
Jesus C.
REFRIGERATOR MAYTAG MFI2570FEZ07 Installed new icebox fan motor. Tested unit. Ice box fan still not running. No power to fan. No power from control. Installed new control. Getting 14 vdc to fan. Found evap fan is working intermittently. Will need to replace evap fan. ; ordrng 1 W11050039
Tommy B.
WASHER WHIRLPOOL WFW8620HC1 The top to the unit had cosmetic damage in so it was swapped out to resolve the issue. No further issues this time. Yes to survey.
Jim G.
COOKTOP GAS KITCHEN AID KCGS556ESS02 Sterling SR# 7727366811 gas not flowing to outer ring in center burner. Ordered kit as per techline instructions. ; ordrng 1 W10853432 (spud-orfce)
Steven G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked dishwasher found pump and motor not working, replaced pump and motor checked operation unit working properly now"
Tommy B.
DRYER WHIRLPOOL WED8620HC1 The top to the unit had cosmetic damage in so it was swapped out to resolve the issue. No further issues this time. Yes to survey.
Colton B.
DRYER WHIRLPOOL LEQ9508PW1 Customer complaint is a no heat dryer and no light in drum. Unit needs new thermistor fix and socket. Ordering both and returning on Tuesday. Quoted customer on return visit. ; ordrng 1 W10136369 (socket) and 1 WP3977767 (thrmst-fix)
Colton B.
DISHWASHER SAMSUNG DW80M2020US Customer complaint was a noisy dishwasher. Found a piece of debris in pump which solved one noise issues. Also found the vent fan motor running’s louder than it probably should. Ordering a new one to resolve issue. Rescheduling for next Wednesday. ; ordrng 1 DD82-01593A (VENT ASSEMBLY )
Douglas H.
REFRIGERATOR KITCHEN AID KSRS25FGWH04 "Unit not cooling. Finding 2 issues, compressor is on its way out and freezer fan motor not functioning. Quoted around 1000 for P&L plus tax. Customer declined repair as unit is around 15 years old and price too high for the age of the unit. Collected Sc, gave 10 dollars off for military discount."
Richard G.
DRYER WHIRLPOOL WED7500GC0 Customer complaint is that the unit is not powering on. Checked outlet. No power. Breaker outside was tripped. Checked out dryer components and wiring. All good. Unit is good to go.
Colton B.
MICROWAVE OVEN KITCHENAID KMBS104ESS03 "Issue is intermittent heating. Called techline (SR: 7727292957) who said it’s because door is not being closed hard enough. Unit heated every time I closed door properly. Left house, customer flagged me down as I was leaving and stated that he closed the door and the screen went black and unit lost power. Told customer I’d order a fuse and left. Customer out of town and not back in town until scheduled date.; ordrng 1 W11188752 (fuse)"
Tommy B.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 The issue with the unit is that there is water accumulating in the refrigerator compartment and ice accumulating in the freezer compartment. Ordering a new control box and the evaporator motor wiring harness to resolve issues.; ordrng 1 W11357371 (CONTROL) and 1 W11399425 (WIRING HARNESS EVAP)
Jesus C.
REFRIGERATOR KITCHENAID KRSC703HPS00 Water dispenser line was frozen. Found line froze in door. Called techline. Suggest replacing freezer door. sr 7727367746; ordrng 1 W11365448
Devon F.
WASHER WHIRLPOOL WTW8800YC0 Customer complaint was unit would leak on left side of unit took top off and ran unit on cycle they say they wash on and see a small leak from tub ring ordering new tub ring to resolve issue.; ordrng 1 WPW10362224 (ring-tub)
Christian G.
DRYER WHIRLPOOL WED4850BW1 "Issue stated by customer: dryer not drying clothes at all. Customer states a tech has been out before to replace heating element but issue was never fixed. Found unit had been miswired burning out appliance control unit and wiring harness. Ordering parts. S.call owed for diagnosis fee. ACU, wiring harness( and labor( plus tax due at time of install.; ordrng 1 W10565798 (harness) and 1 WPW10476828 (cntrl-elec)"
Colton B.
WASHER WHIRLPOOL WTW7000DW2 "Issue is a clunking noise during agitation. Finding issue to be the gear case. Nut that holds down agitator is stripped, my ratchet could not get a good bite on it. Ordering everything to replace problem. Told customer we’d call him when parts arrived. ; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11219115 (TUB) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Checked refrigerator found foot leveler not installed, found capacitor on compressor not receiving proper voltage. Ordering foot leveler and capacitor. Ordering device start just in case.; ordrng 1 W10340017 (leveler) and 1 W10448874 (device,start) and 1 W10662129 (capacitor)"
Justin R.
WASHER MAYTAG MVWB835DW4 "Cannot remove bolt for wash plate, will need to a complete change of the tub. Schedule for Monday return date. ; ordrng 1 W10909670 (nut-spaner) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 1 WP8533928 (screw)"
Colton B.
WASHER MAYTAG MVWB835DW Issue is a broken lid. Previous tech ordered wrong part. Returning wrong part and ordering a lid. ; ordrng 1 W11259006 (lid)
Christian G.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Issue stated by customer: freezer section frosting up. Found freezer section full of frost. Found unit coils/vents covered in lint and debris. Cleared vents. Pulled drawers out of freezer to clean frost and water. Found large chunk of ice frozen at thermistor. Cleared ice and put unit back together. Found small air leakage from bottom left corner of freezer door. Instructed customer to routinely clean vents and quoted customer 237.23 for install of part(W10443316)+labor. Collected s.call(105.00+tax)via card.; ordrng 1 W10443316 (gasket-fip)
Ezequiel V.
RANGE AMANA AER6303MFS2 Checked range found inner glass broken/shattered. Ordering inner glass to repair issue.no other issues found during diagnosis. ; ordrng 1 WPW10620754 (glass-door)
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Replaced console and control board for unit. Display is still out on unit, calling techline to document issues. Chris is assisting, found the unit to have a bad console and signal harness for console. ; ordrng 1 W11225369 (harns-wire) and 1 W11233570 (harns-wire) and 1 W11351998 (CONSOLE )"
Douglas H.
WASHER MAYTAG MHW5630HC0 Customer stated unit takes too long to wash. Finding issue to be electronic control. Ordering control to resolve the issue. ; ordrng 1 W11322901 (cntrl-elec)
Ezequiel V.
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced dishwasher heater. Ran dishwasher no issues. No error codes found during testing or operation. Job complete.
Douglas H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Unit not cooling properly. Finding issue to be EVAP frozen over, ran diagnostics testing to ensure all functions working properly. All test checked good. Issue lies within UI. Ordering UI to resolve the issue.; ordrng 1 W11214887 (cntrl-elec)"
Jim G.
DISHWASHER KITCHENAID KDFE104DSS0 Unit powers on however there is not response from the motor or water inlet valve. It appears. The motor assembly has failed. Collected service fee.