We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78240
Drew
Job Details: 11/30/2021
Replaced all bushings and pads to resolve issue. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Spring Branch, TX 78070
Douglas H.
Job Details: 11/30/2021
Previous visit found water leaking from ice maker into ice bin, freezing the ice & preventing the auger from dispensing ice. Installed new ice maker & returned unit to operation. Unit tested good. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78218
Daniel
Job Details: 11/30/2021
Customer reported dishwasher leaking when in use. Upon arrival found cross threaded water inlet valve. Installer also confirmed that water was leaking from the inlet valve when he had installed. Ordered inlet valve and will return with parts to complete repair.
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Ingram, TX 78025
Colton B.
Job Details: 11/30/2021
Issue was a leaking freezer. Found poor seal at the bottom of the door. Used silicone to secure gasket, customer Ill monitor situation and call back if issue returns. Unit under 5 year warranty from IKEA.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPA00
Near Kerrville, TX 78028
Colton B.
Job Details: 11/30/2021
Issue was no ice production. Turned on ice maker, unit made ice while I was present. All sensors checked good in diagnostics. Finding no issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS
Near San Antonio, TX 78240
Drew
Job Details: 11/30/2021
Upon arrival found a burnt wire in the wiring harness. Ordering harness and terminal block to resolve issues.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near San Antonio, TX 78254
Jay
Job Details: 11/30/2021
Replaced cabinet. Looked for signs of suspension wear nine wear found. Error codes for overload and off balance were found and cleared.
We serviced a
SAMSUNG DRYER
Model DVE50M7450/A3
Near San Antonio, TX 78254
Drew
Job Details: 11/30/2021
Customer stated he did not need service as they were purchasing a new dryer
We serviced a
KITCHEN AID RANGE
Model KSEB900ESS3
Near Boerne, TX 78006
Scott
Job Details: 11/30/2021
Customer complaint was f2e1 error code keeps coming up. Tested and found bad control panel. Ordered new panel to fix issue. Also ordering control just in case but elec control is oos. Team will contact customer when part comes in.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC7HS00
Near Comfort, TX 78013
Colton B.
Job Details: 11/30/2021
Issue was a noisy fan. Replaced fan, issue still persisted. Ordering new controls for unit. Issue believed to be a noisy relay due to the heat. Rescheduling.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near San Antonio, TX 78254
Jay
Job Details: 11/30/2021
Dishwasher doesnt dry. Tested heating element and was out of limits. Verified that vent wasnt clogged. ; ordrd 1 W10518394 (Heating element assy)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near San Antonio, TX 78253
Sebastian
Job Details: 11/30/2021
After replacing the control the panel kicked on in unit testing as should
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Boerne, TX 78006
Colton B.
Job Details: 11/30/2021
Issue is a noisy dryer. Replaced a few rollers, unit still noisy. Drum looks really bad, ordering a new one to resolve issue. Will call customer when parts come in.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/30/2021
Customer conceded about freezer bin installation. Assured customer that it was good to go. Unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78258
Zachary
Job Details: 11/30/2021
Checked dishwasher, issue is it leaking water on frontside. Found water stains on insulation mostly on front of insulation but also going around back and sides on bottom. Found error code F2E1 which does not exist. Ran diagnostic cycle. All functions working properly. A small amount of water was leaking from front left door. Not enough to drip. Dispenser is broken and pods are inserted in it. Most likely getting stuck and causing over suds. Recommended placing pods directly on tub, cleaning dishwasher with affresh and using rinse aid to resolve issue. Ordering dispenser. Was also, small warp on bottom left of interior door that may be causing issues.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGK00
Near Converse, TX 78109
Chris S.
Job Details: 11/30/2021
Replaced freezer door tested unit everything working properly
We serviced a
KITCHEN AID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78255
Scott
Job Details: 11/30/2021
Called customer to let her know that I did not have any parts to install on her dishwasher and that it shows no parts were ordered for her dishwasher. Ordered spray arms and scheduled follow up for the 14th of December.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Castroville, TX 78009
Jay
Job Details: 11/30/2021
Replaced freezer door. There was a scratch on the bottom of the door sill but customer said it was ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Converse, TX 78109
Chris S.
Job Details: 11/30/2021
Upon arrival customer asked if gear case was covered under the 10 year warranty I told her no she said she does not want service that shell just go and buy a brand new one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78259
Zachary
Job Details: 11/30/2021
Checked refrigerator, issue is icemaker not making ice. Found inlet tube iced up not allowing water to fill tray. Used steamer to clear tube and tested. Installed tie-wire. Ice maker completed full harvest and filled properly. ; used 1 WP8567668 (Tie-wire) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78253
Sebastian
Job Details: 11/30/2021
Replaced icemaker made sure that unit filled up with water good to go
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/30/2021
Tested unit. Found wiring damaged at terminal block. Will need new harness.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near San Antonio, TX 78249
Scott
Job Details: 11/30/2021
Customer informed me that he only heard noise one time since repair was done but has not heard again since making appointment. Tested unit in diagnostics and everything checked out good. No issues.
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78253
Sebastian
Job Details: 11/30/2021
Assisted in removing bellows
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOSE500ESS05
Near San Antonio, TX 78253
Drew
Job Details: 11/30/2021
Replaced control panel, no further issues at this point
We serviced a
MAYTAG DRYER
Model MHWE251YG00
Near Boerne, TX 78006
Douglas H.
Job Details: 11/30/2021
Last trip found faulty motor. Replaced motor to resolve the issue. Calibrated unit and ran auto testing. Unit functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near San Antonio, TX 78253
Drew
Job Details: 11/30/2021
Upon arrival replaced the door gasket, door would not seal still. Found a warped part in the door on the left hand side not allowing to close properly. Ordering door to resolve issue. Retuning door stops, screws, and closers as whirlpool sent customer correct parts direct, ordering left bracket and bushing as whirlpool didnt send only right side.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near San Antonio, TX 78247
Zachary
Job Details: 11/30/2021
Checked dishwasher, issue is both friction sleeves have broken off. Ordering friction sleeves to resolve issue. Heckled had no error codes and performed properly in diagnostic cycle.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78252
Jay
Job Details: 11/30/2021
Called customer to verify info, customer stated its already fixed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
Chris S.
Job Details: 11/30/2021
Customer stated that fridge not cooling. Found issue to be faulty evaporator fan and harness in fridge. Ordering evaporator fan with harness.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/30/2021
Customer stated unit squeaking again after previous repair. Replaced idler pulley & drum rollers with new parts purchased by customer. Parts therefore arent covered by our warranty. Returned unit to operation successfully. Unit is running quietly. No further issues at this time. Service call & labor covered per 90-day warranty.
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/30/2021
Previous tech found faulty compressor. RC & FC were warm upon our arrival. Tested aac draw of compressor during operation & confirmed high amp draw once compressor stabilized. Replaced faulty compressor & inverter, vacuumed system, & recharged with refrigerant. Upon its return to operation, unit tested successfully. No further issues at this time. Advised customer of 24- 48 hr cool down. ; O-emld tckt
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/30/2021
Tested unit. Found blower not working. Found wiring harness disconnected. From power supply. Fixed wiring harness. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AH0
Near San Antonio, TX 78239
Zachary
Job Details: 11/30/2021
Checked range, customer concern is charcoal smell when oven was on. Pulled bake element cover off and found everything looked normal. There was a small crack in the liner in the front middle. No cause of concern unless customer stores non oven rated goods in bottom drawer. Pulled drawer out found plastic ziploc that stores oven cleaning tools melted. See picture if needed. Definitely the cause of our safety concern. Informed customer to only store oven rated material in drawer. Range is working as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608ESS00
Near San Antonio, TX 78230
Douglas H.
Job Details: 11/30/2021
Previous visit found inefficient compressor. Returned today to install new compressor & upon further inspection discovered inverter not completely plugged into compressor. This could account for the issues customer is having with this unit. Plugged in inverter & returned to operation. Customer to monitor & follow up if issues persist. Compressor box was opened but part was not installed. If customer calls back, new compressor will need to be installed. Part no. W10841139.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Bulverde, TX 78163
Jim G.
Job Details: 11/30/2021
I could not verify the sound but went through all the service tests. No issues at this time.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/30/2021
Andrew SR# 7732366086 advised replacing harness. I was able to get the unit to work in the mean time.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/30/2021
I the recirculating pump did not resolve issue. There seems to be an issue with the voltage issue at control. Will replace harness a precaution.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/30/2021
Replaced heater and sensor. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/30/2021
Our customer was having problems with the unit not dispensing ice. They also were concerned that the ice door will open by itself 2 or 3 times a night. I have no precedence for that. This is our customers second unit and they had the same problem on the old one. The previous technician had changed out all kinds of parts that were already working to try and resolve a design problem. Our customer did not like that he had a bunch of parts changed out over. 3 month period that did not fix his dispensing problem. I ensured him I would not do this because we cannot correct design issues. I tested the dispense and I could tell by the sound of the auger motor it was not set. I reset the unit and Id dispensed as designed. I asked our customer how often if ever he removes the bin for filling up a ice chest or the like. He said never. I explained that this design will not dispense if the ice bucket is not fully set because the arm on the bin that connects into the auger will not make proper contact. He explained to me that they have removed the bin and that our previous Technician has informed them of this. However, I did find the bin not set correctly. I explained that it needs to be placed back in with some force to set it correctly. I contacted Whirlpool Tech Line, Bruce . to see what if anything they would like me to do. This unit is producing ice and dispensing as designed when the bin is set correctly. Bruce informed me that this unit is designed to have the ice door open by itself to drop any ice stuck in the chute. Bruce directed me to change out the Ice Bin and make sure our customer knows how to reset it SR#7732363261. I informed our customer of the plan of action. He obviously not pleased because this is the start of what he went through on the previous model. He will be contacting Whirlpool to advocate for resolution for his dissatisfaction with the design. I called Whirlpool Trade Partners to document. I spoke with Nancy. SR# 7732343539.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cibolo, TX 78108
Chris S.
Job Details: 11/30/2021
Replaced icemaker first tested unit everything working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/30/2021
I uninstalled the panel and replaced the dispenser, reassembled and tested. This unit is now fully functional.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/30/2021
Our customer was concerned about the heating element working. I noticed that no rinse aid was being used. I advised our customer on the importance of this in relation to drying dishes. I ran service diagnostics cycle and retrieved no errors. I tested the heating circuit at the end of the cycle and it is indeed working. I showed our customer with a wet paper towel. I looped up the drain hose with a zip tie WPW10339879, actual DOP 17 September 2020. Builder 1 year Additional warranty. This unit is fully functional now.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ED0
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/30/2021
I removed the oven from the cabinet then removed the back panel and infinite switch. I replaced with a new switch, reassembled and reinstalled. Tested burners. All burners are operating as designed. Our customer paid the remaining balance in full with CC?
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/29/2021
Installed adapter per techline recommendation. Customer will monitor issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/29/2021
Installed new pan and power supply. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78204
Jesus C.
Job Details: 11/29/2021
Tested unit. Found insulation blocking evap drain. Cleared insulation. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Cibolo, TX 78154
Shawn W.
Job Details: 11/29/2021
I tested the resistance of the evaporator thermistor at the main control and it had resistance and was not open. The control was also putting out the 5VDC required. The main control will need to be replaced. I replaced the UI and will reschedule the thermistors as a contingency. Our customer had to defrost the unit twice since my last visit.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78204
Sebastian
Job Details: 11/29/2021
Found at the front right and center burner or both losing the flame wind turn up to the high setting made adjustments as best as I can ordering pressure regulator. Along with caps two burners In a manifold just in case.
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near San Antonio, TX 78220
Chris S.
Job Details: 11/29/2021
Customer stated that washer not getting any water to it. found issue to be sensor replaced part. Tested unit everything working properly
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78221
Daniel
Job Details: 11/29/2021
order# 7732270407 Customer stated dryer was not giving off any heat. After inspection found thermal cutoff not giving continuity. Replaced thermal cut off and tested unit and unit is now functioning as designed and throwing heat as needed. ; used 1 279816 (HI-LIMIT TSTAT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Selma, TX 78154
Zachary
Job Details: 11/29/2021
Replaced separator assembly and dispenser is now working as designed. Let customer know this dispenser design does have some issues and there is not anything we can do to resolve them. I have called tech line before to express concern over these issues. Refrigerator is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78207
Drew
Job Details: 11/29/2021
Upon arrival called tech line spoke with Sterling. Received Sr #7732225962. Was told to verify proper temps. Also jumped the ice maker and valve to verify they were working. Per tech line verify the inlet isnt clogged with ice. Per tech line run tests on the door switch by taping it down and having customer monitor it for 48hrs. If problem goes away part #2177331 door shim is needed. If problem persists then control is needed; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near San Antonio, TX 78253
Drew
Job Details: 11/29/2021
Upon arrival motor assembly was broken, rescheduling all parts for soonest availability. ; schdld next appmnt for 12/14 TUE AM
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78240
Jim G.
Job Details: 11/29/2021
Replaced OWI and heater which was visibly damaged. Issue is resolved.
We serviced a
AMANA REFRIGERATOR
Model AFD2535FES12
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/29/2021
Previous visit found cracked filter housing & clogged filter head. Replaced filter housing & filter head & returned to operation. Unit tested good. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78233
Chris S.
Job Details: 11/29/2021
Replaced harness and evap motor. Tested unit everything working properly. Couldnt find lead worker so called customer to let him know everything is working properly. And to give it 24 hours to get to temperature. If customer calls back with same issue please order W11357371 and W11399425
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KCED600GBL01
Near Boerne, TX 78006
Drew
Job Details: 11/29/2021
Ordering more foam tape as the roll didnt cover all needed parts, also ordering seal tape as glass is lifting. Customer is going to contact Lowes due to install issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/29/2021
I removed the console and back panel to replace the main control. The distributor sent the wrong control. Pictures included. I have reordered and Im sending the current own back as defective. The box looked questionable and ragged. I replaced the drain pump and tested. Same thing with the door locked and the drain constantly going. I replaced the lower wiring harness and tested. Same thing. We will need the main control. I called Whirlpool Tech Line and spoke with Sterling. We went over all other possibilities and all have been covered. Im ordering a console as a contingency.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Schertz, TX 78154
Zachary
Job Details: 11/29/2021
Replaced lid lock assembly, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SZ04
Near San Antonio, TX 78245
Scott
Job Details: 11/29/2021
Changed out control but did not fix issue. Control was needed but found all kinds of items clogging up drain filter. After cleaning filter found that drain pump was damaged and needs to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Universal City, TX 78148
Zachary
Job Details: 11/29/2021
Replaced both friction sleeves, stoppers and service flap fasteners. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78249
Sebastian
Job Details: 11/29/2021
Found that there was heavy scale buildup on the nozzle exiting the icemaker water feed Cleared out scale after observing water chute completely off course tested unit again working as should
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
Drew
Job Details: 11/29/2021
New bin was ordered for cracked one. No further issues at this point
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ4
Near San Antonio, TX 78217
Shawn W.
Job Details: 11/29/2021
I uninstalled the microwave from the cabinet. I disassembled the panels and removed the fan. I found evidence that a critter of some sort came through the vent to the Ho e and chewed up the wiring harness to the blower fan and the plastic base below the connection. Pictures included. This is a repair that is not covered under warranty. I contacted Whirlpool Trade Care Team to document my findings SR# 7732028695.mJob complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS
Near Boerne, TX 78006
Colton B.
Job Details: 11/29/2021
Issue was no sound on oven. Reinserted connections on console, unit testing good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW
Near San Antonio, TX 78201
Jay
Job Details: 11/29/2021
Gave F1E1 full code. Ordering new control panel in accordance with tech sheet.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78230
Jim G.
Job Details: 11/29/2021
Deliver spray arm. I did not install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Boerne, TX 78015
Colton B.
Job Details: 11/29/2021
Issue was unit not dispensing ice. Found a blockage in the auger shaft, removed blockage, unit tested good.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near San Antonio, TX 78230
Drew
Job Details: 11/29/2021
Upon arrival replaced the cutoff and thermal sensor. Dryer was still not heating. Called tech line spoke with Joel and received Sr#7732347960. Per tech line customer needs to call and electrician to see about voltage under load. No further issues at this point. Customer will call back if electrical issue doesnt resolve the problem
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/29/2021
Last trip found left front and right front burners heating improperly. Replaced right front to resolve that issue. Upon opening LF element found new element damaged in packaging. Reordering element to resolve the issue. Scheduled for soonest availability
We serviced a
WHIRLPOOL WASHER
Model WTW8800YC0
Near San Antonio, TX 78232
Shawn W.
Job Details: 11/29/2021
Our customer has had some intermittent leaking on some cycles on the front left side. I looked under the unit for any obvious leaks or damage. I found that the Bolt Rotor Assembly was loose. I tightened the bolt and tested the unit in service diagnostics mode. I ran automatic test mode and I selected, no leaks. I ran all loads in manual test mode and inspected. No leaks. This unit is currently fully functional with no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EBS04
Near San Antonio, TX 78230
Drew
Job Details: 11/29/2021
Replaced brackets, sliders, ice maker. Closing/sealing issue is no longer present. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Schertz, TX 78154
Chris S.
Job Details: 11/29/2021
Customer stated the door was sitting right on refrigerator side found it should be door faulty and/or seal. Also customer stated that bottom drawer on fridge side is not working right. Ordering drawer and door with gasket.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/29/2021
There were no errors in diagnostics. The actuator is intact. There is a wobbling that happens in high spin. With my level I was able to determine that he floor is uneven in multiple places. Picture included. With the nature of the screw in feet. They will be fighting this constantly. I cannot correct this, this is a construction issue. Our customer had the same problem with their previous machine that was replaced by Whirlpool. She did not have this problem with her second previous different model. The common denominator is a design not conducive to uneven flooring. We agreed that I would put new shocks in but I explained that this is very unlikely to solve the flooring problem.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78254
Scott
Job Details: 11/29/2021
Changed out dual infinite switch and tested with no further issues
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KHMS2050SBL1
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/29/2021
On call ahead customer stated todays service wasnt needed. Already had someone out and ordered parts.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402EPA01
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/29/2021
Tested unit. Found bail arm popped from ice maker. Reseated bail arm. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP7
Near San Antonio, TX 78216
Douglas H.
Job Details: 11/29/2021
Previous visit found deteriorated door gaskets on rc. Replaced both gaskets and used steam gun to form gaskets to cabinet. In the process of molding gaskets with steam gun, steam burned a hole in the right side door gasket. Ordering replacement for this gasket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Converse, TX 78109
Chris S.
Job Details: 11/29/2021
Customer stated that refrigerator was freezing on the left side. Told customer that had other customers have same issue and tech line I said to not put food that close to the wall also turned temperature up a little bit. Gonna order control board just in case.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Boerne, TX 78015
Colton B.
Job Details: 11/29/2021
Issue was a cracked filter cover on delivery. Ordering new filter cover and rescheduling.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78258
Jim G.
Job Details: 11/29/2021
I verified loose burner caps. Realigned. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78223
Daniel
Job Details: 11/29/2021
Customer reported dryer not getting power at all. After inspection found all fuses getting proper continuity. When checking the terminals found that unit was only getting the correct voltage every so often and and that when the chord was moved the dryer would turn off and on. Found faulty outlet and recommended customer to have a licensed electrician to take a look at the outlet. Other that that the unit itself is functioning as designed its just not getting the proper connection from the outlet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78212
Jay
Job Details: 11/29/2021
Replaced ice maker and container. Unit test ok.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78204
Jay
Job Details: 11/29/2021
Unit testing ok. Good heat and air. Dryer vent tube is crushed at a 90 degree preventing air flow.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/29/2021
Tested unit. Found wiring in harness broken. Will need new harness. And actuator.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Garden Ridge, TX 78266
Zachary
Job Details: 11/29/2021
Checked dishwasher, customer concern is sensor button on far left of console works intermittently. Found error code FcE3 which does not exist. Ran diagnostic cycle and all components working properly. No errors after cycle. Ordering console and control board to resolve issue. Console is OOS and will need to be scheduled when available.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBS104ESS02
Near San Antonio, TX 78260
Jim G.
Job Details: 11/29/2021
Ive verified a faulty membrane however the UI control seems to be intermittently failing as well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Converse, TX 78109
Chris S.
Job Details: 11/29/2021
Replaced heating element tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/29/2021
Tested unit. F9E1. 86. Error. Found pump intermittently powering off and on. There is a break in lower harness. Will need to replace harness.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 11/29/2021
Tested unit. Found bad UI. Replaced UI. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Helotes, TX 78023
Scott
Job Details: 11/29/2021
Changed out top rack and track assemblys and had no further issues
We serviced a
FRGIDAIRE REFRIGERATOR
Model PLHS267ZDB2
Near San Antonio, TX 78209
Douglas H.
Job Details: 11/29/2021
Last trip found dispenser solenoid broken apart and not grounded properly, thought that was the only cause. After replacing solenoid, tested to find no action from auger motor. Checked for voltage to find auger motor only receiving 40 volts. Ordering dispenser control to resolve the issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Jim G.
Job Details: 11/29/2021
I verified that the water supply was attached to the cold valve. Advised to swap over. I verified proper heater function.
We serviced a
MAYTAG DRYER
Model MED6230RHW1
Near San Antonio, TX 78257
Colton B.
Job Details: 11/29/2021
Issue was a bad dryer leg. Replaced leg, unit tested good.
We serviced a
FRGIDAIRE DRYER
Model AEQ08000FE0
Near San Antonio, TX 78217
Jim G.
Job Details: 11/29/2021
Ive verified a faulty control and or display.
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near San Antonio, TX 78266
Zachary
Job Details: 11/29/2021
Replaced UI and icemaker. Let customer know to wait for a full bin to fill and discard before consumption.Separate issue, installed filter cap so customer can change out filters. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/29/2021
Installed new UI and control. Found control defective. Will not start cycle. Will need to order new control. Left original in unit. Will reschedule once part arrives. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS6
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/29/2021
Our customer is having a rattling sound during various phases of the cycles. I ran diagnostics service cycle and received no errors. We tried to replicate the sound. It turned up in drain. There seemed to be debris stuck in the sump and motor. I drained the unit and used my wet vac to clear the drain the sump by removal the drain hose and drain pump. Tested fill, wash and drain Sr real times to confirm the noise and clog were removed. This unit is fully operational now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78253
Sebastian
Job Details: 11/29/2021
Customer complaint is that the motor would give out or they would have a problem completing a cycle I was unable to replicate the issue explain to customer that I would like them to run the unit twice in a row a couple of times and see if they are able to replicate the issue after the first run. This would indicate that the motor has an issue when it gets warmed up. Unit has never popped the breaker in customer hasnt used many times instructed customer on how to load soap they have a water softener so would be in their best interest to avoid using pods as they are the max load of soap in the unit did have a heavy amount of suds it is possible that the studs were causing an issue for the customer customer to monitor unit and call us back if needed