Customers concern is if the unit fills up and was not able to replicate this issue after a calibration found that the shifter actuator had popped off of the clutch order incorrect actuator to resolve issue did temporary repair instructed customer that I will be ordering the control just in case the unit happens to fill up all the way on them again instructed that went on the clean washer mowed the unit will actually fill up all the way to avoid this mode; ordrng 1 W11417466 (Control)

Replaced faulty control. Issue reolved.

Butch SR# 7731449193. After running various diagnostic tests the unit presented with F11, F15, and F17 which do not correspond with anything in the techsheet but which according to techline these symptoms indicate a know issue wherein the CCU cannot get out of rest mode. Will return with CCU. ; schdld next appmnt for 8/17 TUE !

Found that wire harness was burnt replaced the entire wiring assembly tested unit working as it should. Recommending that customer changes out the power plug as I found two of the wires fuse together I was able to make repair by splitting apart and duck taping and cleaning off the terminal but highly recommended that customer has plug replaced

Since my last visit I found from Whirlpool Tech Line that the design of this freezer door has a passive and non-passive side. I removed the freezer door and remove the bins to rest. The right side still protrudes out about 1/8 of an inch and can be eliminated by pushing in. This unit is functioning as designed.

I called our customer to let them know I was on the way. On my way I discovered a new service pointer related to our customers noise problem. Technical Service Pointer #: W11378591A Action Required: MandatoryRemove and Replace W11378591. 27 Front Load Matching Dryer Noise Reduction. I called our customer to explain and reschedule. Service Kit in stock and ordered.; ordrng 1 W11401018 (Seal Service Kit)

Replace suspension right now I have the unit leveled but leaning down towards Front to try to help resolve the water spitting and hitting the back wall issue doesnt appear to be anything wrong with the water valve.

There are signs of a leaking transmission. As well a malfunctioning water inlet valve. Will return with gearcase to correct issue. ; ordrng 1 W11454738 (Gearcase)

Replaced actuator calibrated and tested unit everything working properly. Didnt get any error codes. Yes to survey.

Issue was unit in control lock. Turned off control lock, unit works fine. Told customer to call us if it comes back.

Issue was intermittent cooling with PO messages. Finding issue to be faulty controls. Replaced UI and main control. Customer will monitor temps.

Customer said front left burner turned on by itself. Tested and could not get burner to come in by itself. Talked to techline (7731454010) and they said to replace switch. ; ordrng 1 W11129442 (Switch)

Called techline Adrian (SR: 7730857519) for condensation issue. They had me check the size of the gap between the mullion and the liner. Found gap to be roughly a quarter inch. Informed that this gap was too big even with the silicone on it. Deemed non-repairable by techline.

Issue was no cool in refrigerator compartment. Dampner not opening in diagnostics. Unplugged dampner and plugged it back in, dampner is now responding well. Customer is going to try it like this, if issue returns please order a dampner on return visit. Not a sealed system issue, freezer is cooling very well.

Customer said no cleaning properly. Tested and found leak in dispenser. Ordered new dispenser and will contact customer when part comes in.; ordrng 1 W11413340 (Dispenser)

Found faulty actuator, replaced actuator, unit testing good.

Issue was a broken tub bearing and a missing clip. Replaced both, unit tested good.

Making very little ice per customer. Tested the ice maker, its rotating and calling for water, possibly working intermittently, at this time its working normal, didnt install the ice maker the one in my bin was for the one on top.

undefined; rqstng P&A on 1 W10803367 (Console) and 1 W10854216 (Control)

Installed new control, preheated oven, the appliance is working normal

Replace control board and test burners for operation. Range working as designed.

The customer didnt have someone to help me. Advised her I would need a helper due to to it being a stackable unit.

This is a RAC product, burner heads and igniter will need to be replaced as all are bad. Center valve will also need replacing as it does not function properly. Replace these components to resolve issues.; ordrng 2 W10515454 (burnr-head)s and 1 W10515453 (burnr-head) and 1 W10515455 (burnr-head) and 5 W10515459 (igntr-surf)s and 1 W10548356 (harns-wire) and 1 W10615568 (valve-brnr)

Ran diagnostics, no codes pulled. Tested components, lid lock did not function properly nor did drain pump. Replaced both and recalibrated. Unit now functioning as designed, issue resolved.

F5E1 lid switch faultOne code pulled, ran tests on unit. Found lid lock not operating at all times. Will need to replace to resolve this issues.; ordrng 1 W10787878 (latch)

Speaking with customer at address given customer states Retailer has already picked up this unit and its no longer an issue with this customer. Issue resolved

Installed actuator calibrated unit ran verification cycle issue resolved. It is worth noting however customer is on well water and volume of water heater in unit is not the best. I did revise customer to keep an eye on the water. Issue resolved

Inspection of unit shows error code for internal board failure. Replaced control board tested unit issue resolved

Wont complete the wash cycle per customer. F8E1, long fill, F1E1 main control fault, F7E5 shifter fault. Tested the inlet valve, the cold side not getting water, I didnt have one in TS, removed the inlet valve and cleaned out with water hose, put valve back in place and tested the cold side, its getting good water pressure. I went ahead and changed out control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal

Install insulation strip according to directions. Issue resolved

After speaking with customer and giving him several price points for labor and some components customer has declined any further service to the unit. Issue resolved

The customer said they had an extended warranty. Advised them it wasnt dispatched with an authorization from their warranty, said they would call them back.

Not getting water when it rinses per customer. F8E1 long fill error code, cleared error code and tested the inlet valve, not getting water on the cold side, removed the hoses and found the cold side was completely clogged up, removed the inlet valve and installed one from TS, W11038689.calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal

Installed suspension, tested after installation. Issue has been resolved.

Found that the customers diffuser was mechanically broken replace diffuser and instructed customer to monitor unit if unit continues to have issues after diffuser change out then the thermostat for the refrigerator section is required

#094. W11035747 gearcase. Shifter is already been ordered on back order gear case is also on back order parts seem to reach out when parts are available found that gear case is leaking oil this is destroy the shifter along with other components at the bottom unit will not go into spin ordering parts. Control has been added to call just in case this is contributing to the shifter problem from what I can tell it is not do not replace control unless it is absolutely necessary; rqstng P&A on 1 WPW10215115 (Agitator), ordrng 1 W11035747 (Gearcase) and 1 W10832724 (Motor), rqstng P&A on 1 W10721967 (Cam) and 1 W11239857 (Belt), ordrng 1 W11498190 (Control)

Customer stated washers wasnt working right. Reset washer tested unit everything working properly didnt get any error codes codes.

Replaced motor sump tested unit everything working properly properly. Yes to survey

Customer stated that making grinding noise. Found issue to be coins in washer. Still need to order control board it did flicker a little bit.; O-emld tckt

Verified issue with the actuator. Will return once part is available for install. ; schdld next appmnt for 8/19 THU !

Customer stated that ice and water dispenser stopped working but yesterday it started working. Found issue to be faulty control boards. Need authorization for parts.; rqstng P&A on 1 WPW10226427 (cntrl-elec) and 1 WPW10267646 (cntrl-elec)

Replaced faulty vertex pump. Issue resolved.

F0e5 Customer has a video of the unit making a clicking noise during the agitation I was not able to replicate the issue being that the customer has a very clear video of it happening I am ordering the clutch slider and agitator as a precaution. Clutch is on back order; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11550891 (Agitator)

Ive verified the ice bin is at fault. Replaced icemaker and will return with ice auger motor. ; ordrng 1 W11185686 (Ice bin) and 1 WPW10317991 (Auger motor)

Replaced freezer door everything working as designed. Gasket has a good seal.

Customer stated that washer making a clicking noise and not washing clothes properly. Found issue to be faulty actuator. Replaced actuator tested and calibrated washer everything working properly. Yes to survey.

Replace part as per last technician but it looks like to me that the unit is restricted contacted sealed system tech to get his opinion on this and I agree as well ordering die dryer Scheduling for first open date on 20th; ordrng 1 WPW10143759 (Drier dye)

Replaced actuator tested unit everything working properly got no error codes. Yes to survey.

Issue was unit not getting to temp. Replaced bake element, unit tested good.

Customer informed me that they called to cancel closing out

Checked washer, found shorts stuck in impeller. Had to use WD40 and rubber mallet but was able to remove impeller. Replaced impeller. Calibrated and tested washer, no other issues or error codes found. Washer is working as designed.

Checked refrigerator, ice maker bin was frozen up motor couldnt do its job. Had to steam for 20 minutes just to get ice bin out. Giant clumps of ice emptied ice bin. Tested fan and separator were good. Ice maker made it through full harvest. Refrigerator is now working as designed.

Replaced adjuster assembly and new basket was not necessary. Tested rack with new assembly and no issues. Checked dishwasher and found no other issues or error codes. Dishwasher is working as designed.

Installed retainers and no further issues

Customer said knob was a little loose. Found bad ring. Ordered part and will contact customer when part comes in .; ordrng 1 461960204731 (Ring)

I contacted Whirlpool Techline and spoke with Steve. This unit will need a new main control. Part ordered.; ordrng 1 WPW10739408 (Control)

According to customer address is an hour away in Boerne. I was able to determine that there is Lilly an issue with the magnetron. ; ordrng 1 WP4375424 (Magnetron)

I called our customer ahead of time to verify their problem and see if they had checked the circuit breaker and or electrical and asked if they had any electrical work. They informed me that they had checked the circuit breaker and that they have not had any electrical work done recently. I called Senior Technician Steve from Whirlpool ahead of my visit to go over approach and possibilities. I reset the circuit breaker for a minute, then set the top oven for bake at 350 F. It did nothing as our customer has experienced. I was able to enter diagnostics and received error code F1E1 MESSAGE ON SINGLE: The Oven is experiencing a problem and can no longer be used. MESSAGE ON DOUBLE: The Upper Oven is experiencing a problem and can no longer be used. I checked the VDC from P6-4 wrt P6-5 in both controls and received 14 VDC. This test passed. I checked to make sure the unit was not in demo mode. It was not. I reset it then started both ovens. No heat. I entered diagnostics again to use component activation and found that no items came up. It was blank screen. I checked T1 and T2 to ground and received 120 VAC ON EACH. I verified connections at P6 I verified in system information that the proper model is associated with the UI panel. SR#7731438385. I called Whirlpool Tech Line again and spoke with Bruce. I verified 240 VAC at P8-1 wrt T1 solid red. I checked harness from control to UI for continuity. It has continuity. I took off the back panels to asses for any wiring problems. Inadvertently I noticed a ope ground wire on the power cord that was not grounded. I grounded it to the unit. I went to test the lower and upper oven on bake and they both began to heat. I unplugged the unit and reassembled the panels. I tested the unit before I reinstalled and the ovens stopped working again, I checked the continuity of the power cord and it is sound. I checked the 4 prong 240VAC outlet and received 240 VAC between L1 wrt L2 and was receiving 120 VAC from L1 wrt G, L1 wrt N, L2 wrt G and L2 wrt N. I spoke with JR at Whirlpool Tech Line. Check oven sensors, at room temperature 1100 ohms. P2 two violet wires, check volt T3-3 red bake T1-2 red white 240VAC, check wiring harness. I reassembled the unit and installed back into the cabinetry. Tested unit. Unit is now fully operational.

The top rack middle spray arm came off. I removed the rack from the unit. Turned it over and was able to get the spray arm reset as designed. Tested unit. It is filling, washing and draining. Fully functional now. Customer install and instruct.

Replaced blower wheel to resolve issue, found that motor and blower housing was not needed.Unit testing good.

Replace control on unit I am now getting a moisture sensor error ordering moisture sensor. Ordering two harnesses as Im not sure which one might be the right one but there are resistors on the end of the wiring to the humidity sensor ordering as well; ordrng 1 461970109731 (Sensor) and 1 W10861581 (Harness) and 1 W10861576 (Harness)

Replaced tub. Issue resolved.

The right rear wheel tub is broken and will need to be replaced. Im rescheduling the stop as a contingency since we have the part and it. Old get lost or broken before now and the next visit. ordrng 1 WPW10505748 (Wheel Tub)

Went to replace wheels and door panel. Door panel was ordered in the wrong color. Replaced wheels to make unit function better, reordering door panel. Also, stopper on right side was missing, ordering a new stopper as well, ; ordrng 1 WPW10629473 (Panel SS) and 1 WPW10082861 (Stop)

Issue was that unit wouldnt drain and therefore will not spin. Found broken wire on drain pump, ordering new wire harness to resolve issue. Will call customer when parts come in. ; ordrng 1 W11130936 (Lower harness)

The washer is underneath the dryer in a very tight space. A second tech is needed. ; schdld next appmnt for 8/17 TUE !

Our customers dry light was out on the console. I replaced with a new console. Dry light is now working. Tested unit, it is filling, washing and draining. Fully operational now.

Tested unit. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

Found that the unit was stuck in drain load was able to reset unit by holding down the power button explain to customer that takes a little bit longer than three seconds to clear unit tested all functions on unit did calibration after blowing down pressure hose to make sure it was clear customer was using product that could be producing heavy suds explain to customer that suds could have this effect on the unit if it thinks it has water in it customer instruct

Tested unit. Found wiring on terminal block damaged. Repaired wiring. Unit powers on. No issues during testing. Job complete.

Tested washer. Long drain error code and off balanced error code. Good spin. Good agitate. Drain pump is good. No issues during testing. Drain hose is taped to secondary hose to drain out water. Hose needs to be in standing pipe per installation instructions. Unit not level. Unit is sitting on a deck that has a lean to it. Customer will need to correct these issues.

Tested unit. Found bad heater. Replaced heater. No further issues during testing. Job complete.

Installed new sump assembly. No further issues during testing. Job complete.

Installed new igniter. No issues during testing. Job complete.

Installed new transformer, capacitor, and control.

Tested unit. Found bad control. Replaced control. No further issues during testing. Job complete.

Installed new ice door. No further issues. Tested to complete.

Checked washer, complaint is cycle times on UI were way longer than they used to be. Calibrated and tested, found no issues or error codes. Multiple users of dryer live in home and it appears that they selected steam option, extra rinse and 24hr fresh settings which drastically extended the wash time when selected. Showed customer the settings and sent her quick reference guide through email so she can learn more about settings. Washer is working as designed.

Checked washer, found faulty actuator popped off splutch. Reinstalled actuator so customer can use in the meantime. Will need to be scheduled when part is available.; O-emld tckt

Customer stated that dishwasher does not turn on. Check junction box and wire nuts are all good check voltage at the plug getting 120. Found it shouldnt be bad control board. Part is out of stock.; ordrng 1 W11087226 (control elec)

Installed new door, the is sealing properly

Installed evaporator and drier. Vacuumed system, unit held vacuum. Charged unit, holding pressures and normalized. Unit is cooling and issue has been resolved.

The washer will not power on and it takes too long to dry per customer. . Reset the breaker, I was not able to get into diagnostics or power on the washer. I was able to turn the dryer on and the washer powered on with wash light blinking, I was able to cancel it and it drained the water. Calibrated and performed a diagnostics test, completed with no issues or error codes, the washer is working normal. There was moisture in the dryer, pulled the unit out and removed the vent hose, there was a lot of moisture inside the vent hose and the vent pipe going underneath the the house, there is obstruction in the vent pipe, advised the maintenance man. The dryer is heating properly, the appliance is working normal

Customer wants me to have control board and UI before coming out. per last tech told her thats the parts she would need.; ordrng 1 W11413567 (Ui) and 1 W11526004 (Control board)

Replaced shorted out infinite switch that had burn mark on it. Noticed element had been uninstalled and was missing spring clip. Attempted to adjust to where it would work without it. Tested and element was working as designed. It kept trying to adjust element to sit right and caused a loose connection at the element receptacle. It shorted out when testing again. Ordering parts and ordering another infinite switch just in case. ordrng 1 3195917 (Spring clip) and 1 814399 (Element receptacle) and 1 WP3149400 (Infinite switch)

Replaced main control board. Defrosted entire RC evaporator, checked thermistor location and connection all looked good. Refrigerator is working as designed no other issues or error codes found. If issue rises again order RC evaporator cover assembly and UI.

Customer stated washer was not agitating and not cleaning clothes. Found issue to be faulty actuator. Waiting for part to come in.; O-emld tckt

Customer wants me to have control board and UI before coming out. per last tech told her thats the parts she would need.; ordrng 1 W11413567 (Ui) and 1 W11526004 (Control board)

Checked dryer, found all functions working properly. Customer most likely was using Fluff air (no heat cycle causing water to be left in dryer. Recommended to use automatic dry or timed dry cycle and educated customer on different settings. Warm humid air is coming from vent causing condensation to be created when dryer has not been in use for some time. This will stop happening when the climate becomes more dry and or cooler. Dryer is working as designed.

Called customer to advise tech out due to symptoms of COVID-19. Attempted to call customer, phone line appears to be down, sent email with AE permission advised of the situation. ; O-emld tckt

Customer stated that UI bored wasnt working right and temperature wasnt getting T to set temperature. Found issue to be ui bored faulty and heating thermostat fuse. UI board is out of stock; ordrng 1 W11428583 (UI) and 1 WP4449751 (thrmst-fix)

#2345 Replaced the door and the control as per last technician tested unit with customer unit is now working as it should

Tested unit. UI only has half of display. Needs UI. ; ordrng 1 W11413566 (Ui)

At first the unit was not producing water after getting in the back and checking it unit was now producing water got appropriate voltage everywhere found that icemaker is failing the O-ring icemaker diffuser and thermistor for refrigerator section as it is possible the fridge raider is freezing up as well; ordrng 1 W10873791 (Icemaker) and 1 W10316760 (Thermistor) and 1 W11236851 (Diffuser)

Found that the basket is broken at the weld causing a hard wobble verify that all the motors on the bottom and everything else is working good basket is broken and replacing basket and suspension; ordrng 1 W10554251 (Basket) and 1 W10780045 (Suspension)

Customer stated that icemaker wasnt working right. After running diagnostics found issue to be water valve and reservoir pump. ; rqstng P&A on 1 W11542868 (Pump) and 1 W10897719 (valve)

Called customer to advise tech out due to symptoms of COVID-19. Customer demanded to have some out today. Sent to AE ; saved tckt

Replaced socket and lamp found that unit is still not loading up can you confirm that theres no power making it to the socket order and control to resolve issue as wiring looks good going all the way up to the control. Part is on back order parts seem to reach out when available. ; ordrng 1 W11342846 (Control), used 1 8206232a (Bulb) from stock

Installed new adjusters and roller. No further issues. Tested to complete.

Replaced the UI facia assembly Issue resolved.