Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Issue is that kick plate came off and was wedged between door and tub. Also not draining. Reinstalled kick plate, that is now good. Called techline for draining issue (SR: 7728898667). Customer states draining issue is intermittent, techline believes that unit might not be finishing the cycle. Either a bad control or the upper racks are forcing door open. Asked customer to record the control panel next time the issue happens. Customer states that she doesn’t want to spend more money on issue and would like a refund for previous repair. Letting manager AE know of situation."
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVB06 "Checked refrigerator found dispenser ice maker door flap broken, replaced with ice door kit checked operation unit working normal now ; used 1 8201756 (ICE DOOR KIT) from stock"
Near San Antonio, TX 78264
Jesus C.
Job Details: 10/01/2020
RANGE AMANA ACR4303MFB4 "Installed new glass, trim, and handle. No further issues. Job complete."
Near San Antonio, TX 78244
Steven G.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW72HEDW0 "Checked washer found water leaking from tub bellow, replaced bellow checked operation unit is working normal now"
Near San Antonio, TX 78259
S. L.
Job Details: 10/01/2020
DRYER MAYTAG MEDB765FW0 Removed terminal block installed new block and wire kit installed new power cord correctly to 4 wire outlet tested all operations normal.
Near San Antonio, TX 78244
Steven G.
Job Details: 10/01/2020
DRYER ROPER RED4516FW0 Checked dryer found noise in spin removed front and found a safety pin in felt bearing removed checked operation unit is working normal now
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRFF507HPS00 Replaced freezer led for unit. All lights working now.
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL CAE2795FQ0 Called tech line spoke Dustin. SR7728897214 tested capacitor and it checks out. Recommends swapping out control board to resolve issue. ; ordrng 1 W11188527 (cntrl-elec)
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Issue was a faulty control board not sending voltage to the 3 way valve. Replaced control, 3 way valve actuated immediately. Unit tested good. Collected SC+P+L."
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL n/a Front office management stated Maintenance not needed
Near San Antonio, TX 78247
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Removed UI replaced UI and icemaker tested unit harvested no errors
Near Universal City, TX 78148
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced filter head installed fitting and valve tested all operations normal advised customer to get change filter
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE505W0JZ0 Installed new switch and element. No further issues. Tested to complete.
Near San Antonio, TX 78220
Steven G.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW6600SW2 "Checked washer found unit vibrating and walking, found bad suspension rods, replaced kit checked operation unit working normal now"
Near Universal City, TX 78148
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced filter head installed fitting and valve tested all operations normal advised customer to get change filter
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 The ice maker is working. The complaint is low ice production. On service test 16 I found that the RC door switch is showing open when it is closed. This is the same for the FC door as well. I called Tech Line. When checking the VAC at the P1 and P2 connector we were able to reset the relay and now the door switches are working. We will monitor the Ice production and if the production continues to stay low we will need to replace the control board. W10843055 SR# 7728899415
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4815EW1 Previous visit found a faulty thermal fuse in addition to other components. After swapping all components unit is still not heating. Tested the terminal block and it is no longer receiving 240 V. Customer will need to provide electrician.
Near Converse, TX 78109
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW8040DW4 Removed console replaced inlet valve tested for leaks no leaks. Ran test and calibrated all operations normal.
Near San Antonio, TX 78254
Justin
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Replaced control and console, blower fan is working as designed. Having trouble connecting to WiFi. Need to order console again. Signal harness is PSP item. ; ordrng 1 W11225365 (harns-wire) and 1 W11297709 (console)"
Near Bigfoot, TX 78005
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE515S0JS0 Installed new hinges. No further issues. Tested to complete.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 Checked wiring on top of door. Replaced panel UI on left hand door. Still no display. The customer was having problems with ice maker as well. Call Sterling 0 VDC to sparse UI. We checked the Lost contact with Sterling. I called back and spoke with TJ. We checked the DC voltage at the cabinet top left for the same line leading to the sparse UI and we were getting 0 VDC. When I unplugged and plugged back in the front dispenser UI. Everything came on. TJ advised me to check the connections at the Orion board. I Tested ice maker and it is not operating and will need to be replaced. Part ordered.; ordrng 1 W11115534 (icemaker)
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KBFN402EPA01 Need to order and replaced filter housing. ; ordrng 1 WPW10121140 (housing)
Near Pleasanton, TX 78064
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KBFS25EWBL9 Removed evaporator cover replaced harness and tested heater heater good removed rear panel and replaced control tested all operations normal.
Near San Antonio, TX 78220
Steven G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DC3 "Checked washer found unit not going into diagnostics, and some cycles not responding replaced UI and control checked operation unit working normal now"
Near Adkins, TX 78101
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Spoke to customer he said he wont be available today set appointment for Monday.; schdld next appmnt for 9/28 MON !
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW0 Issue is an over fill on washer. Replaced control to resolve issue. Unit tested good.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "7728902814 file number, Steve was not any help from tech line. Thawed out unit and made sure evap was pushed back all the way. Customer will monitor unit, checked 3 way valve, unit is is 8 hour timing for defrost."
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Temperatures were fine talked. I installed the new control board and found that the sub steps for test 3 were still not available. I switched from the Service Manual to the Tech Sheet and found that there is no sub step to step 3. Both evaporator fans turn in and that is it. I called Whirlpool Tech Line and talked to TJ. He explained to me that these fans run about 98 % of the time. He referred me to the Owners Manual page 14 it explains that the unit is designed to sound like it is running to much. SR #7728903072. Unit is fully operational.
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
COOKTOP ELECTRIC KITCHENAID KFED500ESS03 Found large chip in front right burner that appears as impact from there crack goes across to rear left burner snapped photos advised customer that will probably be denied. Due to not being able to prove that this is not impact crack. Requesting OTL and autho on cracked glass top.; rqstng P&A on 1 W10780927 (cooktop)
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
ICEMAKER (STANDA JENN-AIR JUIFX15HX00 Found unit has bad filter not getting water. Checked evaporator and condenser these are good water valve working pumps working Advised customer to get new filter. Install instruct.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
DRYER MAYTAG MED5630HC Customer complaint is no heat on dryer. Finding issue to be a faulty heating element. Ordering and returning on Tuesday.; ordrng 1 WP3387747 (element)
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW2 Replaced control board. Ran calibration. Unit fully operational.
Near San Antonio, TX 78201
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL MEDB765FC0 Customer stated the issue was that the door does not fastened and stay closed. Door will need a new cats in order to function properly. Ordering parts to resolve issue.; ordrng 1 WP3389441 (catch)
Near San Antonio, TX 78256
Tommy B.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM604KPS0 Customer stated that the unit is not heating and also there is a weird noise about 28 minutes before end of express cycle. F8E2 in diagnostics. Ordering user interface which is partially not working and the water inlet. ; ordrng 1 W11407411 (WATER INLET) and 1 W11416458 (Ui)
Near San Antonio, TX 78250
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW "Customer complaint is a burnt rubber smell. Customer states that it has gotten better since the last tech was here, I could not smell it. Checked between tubs and under washer, everything seemed fine. Ran a few diagnostics cycles and could not replicate smell. What I think probably happened was plumbing work in the neighborhood passed on some stinky water that lingered in unit. Everything seems fine now though."
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Board will not go into diagnostics mode, with freezing issues would need to replace bad control. Quoted 360.47. ; rqstng P&A on 1 W11436574 (CONTROL BOARD )"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint is unit not producing ice. Tested unit. Found is maker motor is stuck. Will not harvest. Replaced ice maker assembly. Ice maker now running harvest cycle. Good water to ice maker. No further issues. Collected payment for repairs. Job complete.
Near San Antonio, TX 78255
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL MVWC565FW2 Customer stated that the unit is just not working. No leaking issue. Unit was unplugged on arrival. Plugged it in and drain pump engaged for 5 minutes and shit off. No errors in diagnostics and unit passed all functions during automatic test cycle. No further issues at this time.
Near Adkins, TX 78101
Steven G.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4950HW0 "Checked dryer found cabinet was fine back cover was dented, removed back panel and straightened out checked operation everything is working normal now"
Near San Antonio, TX 78240
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HW0 "Changed out water valves, customer is going to run a full load and call if issue remains. If so will need W11322905 and W11316246."
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Defrosted unit replaced harness and fan reassembled tested no noise defrost working.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Previous visit found faulty diffuser and thermistor. Swapped out with new parts to resolve issue. Unit tested good at this time with no further issues.
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
WASHER SAMSUNG WA52J8700AP/A2 Found mems sensor error code and unresponsive UI tested dc power to MEM sensor in spin 5vdc unable to access service mode due to UI advised customer that UI will have to be changed then can further diagnose to see if MEM sensor is faulty since error code points to that.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customers closing date was June 4, 2020. Customer will get with builder to see if builder will take financial responsibility for out of cosmetic warranty. ; saved tckt"
Near Castroville, TX 78009
Justin
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM704ESS0 Spoke with customer about repair and they decided to not replace the dispenser. Charging for service call.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 Swapped out control to resolve light functioning issue. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Customer stated the issue is that the unit is not dispensing water and also has stopped producing ice. Found issue to be a faulty water inlet valve. Ordering new parts to resolve issue.; ordrng 1 WPW10179146 (valve-inlt)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Unit not cooling. Ran pressure test. Found low side pressure in a vacuum and high side pressure around 90 psi. These pressures indicate a leak in the SS. Ordering both evaporators, likely culprit is in the refrigerator EVAP. SS P&L still under KA limited part warranty. ; ordrng 1 W11116006 (REFRIGERATOR EVAP ) and 1 WPW10608485 (FREEZER EVAP)"
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW0 Issue is an over fill on washer. Replaced control to resolve issue. Unit tested good.
Near San Antonio, TX 78201
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL MEDB765FC0 Door catch swap did not solve the issue. The front panel is bowed in such a way that the door does not close properly. Ordering front panel to resolve issue.; ordrng 1 WPW10459661 (panel)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL MRT118FFFM01 Last trip found faulty control. Replaced control. Unit kicked right on. Began cooling immediately. Advised of 24 wait period to properly cool. No further issues at this point.
Near San Antonio, TX 78244
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Checked refrigerator found unit not cooling and compressor noisy and very hot, replaced compressor and dye drier vacuumed and charged unit everything is working normal now"
Near Cibolo, TX 78108
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW4816FW2 Found lid lock stuck in lock position removed top verified control working no error codes. Removed lid lock replaced with truck stock lock ran calibration and tested all operations normal.; used 1 W11307244 (LATCH) from stock
Near Cibolo, TX 78108
S. L.
Job Details: 10/01/2020
WASHER MAYTAG MVWB865GC0 Spoke to customer he said service not needed and cancelled.
Near Cibolo, TX 78108
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Removed top in RC replaced heater and valve replaced top drawer in FC tested all operations normal.
Near San Antonio, TX 78233
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Removed evaporator cover replaced fan reassembled tested all operations normal.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Last trip found evaporator restricted. Replaced EVAP to resolve the issue unit began cooling immediately upon testing. No further issues at this point. Advised 24-48 hour period to allow unit to cool properly. SS P&L still under limited part warranty.
Near San Antonio, TX 78223
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found FC led not working used truck stock replaced LED then replaced icemaker tested after plugging in no errors all operations normal.; used 1 W10695459 (MODULE) from stock
Near Elmendorf, TX 78112
S. L.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFC150M0JB0 Replaced failed burner which i moved to Rear right. Tested all operations normal.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Could not remove the light module entirely. Rescheduled for Techline recommendation. ; saved tckt
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW1 "Customer stated that the unit will not wash. Diagnostic revealed error codes F2E1 F9E1 F8E1. Swapped out water valve to resolve issues. Automatic test cycle was good, no further issues at this time"
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVW6230HW0 Customer stated the unit provided error F0E4 which was o oh error in diagnostics. Customer did get a new water heater on 9/27. Will need a new water valve if issue persists. No further issues at this time. Customer states that the unit is fully functional except for the error code. Yes to survey.
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Customer states that the unit has lost ice production in both compartments along with rising temperatures. Found frost accumulated on the top row only of the evaporator. Spoke to DH and he believes it to be a restriction in the system. Ordering UV dryer and rescheduling as SS.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
WASHER MAYTAG MHW5630HC0 "Cannot removed stator from old tub, will need stator, rotor, and both screws. ; ordrng 1 W11314361 (rotor) and 1 W11314657 (screw) and 1 W11314661 (screw) and 1 W11354541 (STATOR )"
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4815EW1 Customer stated that the issue is the unit is not drying clothes by the end of the cycle. Customer states they are using the timed cycle and not the sensor cycle. The unit is heating and has motion as well as airflow. The unit is tested good with no further issues at this time. Recommended to customer to try using the sensor cycle for improved results.
Near San Antonio, TX 78229
Tommy B.
Job Details: 10/01/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Customer stated BSU that the unit is not turning. Found issue to be caused by a broken belt in the dryer. Ordering parts to resolve issue; ordrng 1 3394652 (belt!dryer)
Near , TX 78015
Tommy B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Previous visit found broken spray arm. This visit swapped out with a new spray arm to resolve issue. No further issues at this time.
Near San Antonio, TX 78222
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator customer said water dripping in refrigerator section and frost buildup in freezer, found doors not sealing properly because refrigerator is leaning forward, adjusted front legs to level unit doors are closing properly now"
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/01/2020
ICEMAKER (STANDA JENN-AIR JIM158XYRS2 Tested unit. Not reading water level correctly. Will need to replace control and recirculating pump. Unit will also need to be deep cleaned. Large buildup of hard water deposits. Warranty will not cover cleaning. Estimate for cleaning is 120 plus cost of cleaning solution. ; ordrng 1 W11034363 (cntrl-elec) and 1 W11179302 (aff ice ma) and 1 W11325175
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
WASHER MAYTAG MVWC465HW2 Replaced control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
OVEN ELECTRIC (D KITCHENAID KEBC177KSS05 "Replaced blower and thermostat. Unit heating as designed, raised calibration up plus 5."
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5000DW3 Tested washer. Unit not draining. Found bad pump. Replaced pump. No further issues. Tested to complete.
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Installed new ice maker. No issues during testing. Job complete.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/01/2020
WASHER MAYTAG MHW6630HW1 Tested unit. Found leak coming from dispenser during softener dispense. Will need to replace dispenser assembly. Good seals on doors. No other leaks. ; ordrng 1 W11465533
Near San Antonio, TX 78249
Colton B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Issue is a frozen evaporator. Ordering a new wire harness with defrost bimetal to resolve issue. Unit # is 1334 and gate code is 1979 .; ordrng 1 W10913629 (harns-wire)
Near Terrell Hills, TX 78209
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KBSN608EPA01 Installed new modules. No further issues. Tested to complete.
Near Floresville, TX 78114
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Tested unit although i heard noise when i was service washer a few weeks ago could not duplicate noise. Did find slightly noisy valve on ice maker fill. Replaced valve advised customer to get new filter and monitor unit all operations normal at this time.
Near San Antonio, TX 78222
Steven G.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 "Checked microwave found mounting screw stripped and hit control board and shorted cord, replaced power cord and cover checked operation everything is working normal now"
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Our customer had a situation in which the u it was not draining and then it would continue to beep then display error code F8E4 inlet water. When I turned the water off the beeping stopped. This unit appears to have a water fill problem and appears to be a problem with the float switch. I found that the drain hose was not looped up. I fixed this and used a zip tie from my truck stock. WPW10339879. Parts needed have been ordered.; ordrng 1 W11170267 (SCREW BLACK) and 1 W11255994 (FLOAT SWITCH) and 1 W11397505 (FUSE IN LINE) and 1 W11410066 (CONTROL) and 1 W11416362 (PUMP AND MOTOR) and 1 W11434044 (FILL VALVE), used 1 WPW10339879 (ZIP TIE) from stock"
Near San Antonio, TX 78255
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB865GC0 "Customer complaint was a clicking noise coming from washer. Found valve error codes and a bad hot valve. Could not replicate clicking noise. Due to error codes and non operational hot valve, I believe the valve is the source of the clicking. Replaced valve from truck stock, unit tested good.; used 1 W11165546 (VALVE) from stock"
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
BEVERAGE CENTER KITCHEN AID KBCS24RSBS04 "Found that the temperatures were at 47, 59, 66 degrees F. I found the evaporator area frozen up. I defrosted the evaporator. The compressor is very hot but does not seem to be kicking in. It kicked in after about 7 minutes. The start relay is good. The compressor had 18.6 ohms from common to run and 17.8 ohms from common to start. They should each be at 15 ohms Start to run had 35 ohms. It should be 30 ohms. The defrost heater is reading 143 ohms which is within the 10 % tolerance.Bi-metal is good. I called Whirlpool Tech Line and spoke with Kathy. I also called SG. After explaining it we narrowed it down to the defrost timer. This will need to be replaced.
Near San Antonio, TX 78223
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Checked refrigerator after adding dye drier found leak at coupler on evaporator, replaced evaporator and couplers, vacuumed and charged unit everything is working normal now ; used 1 W10896713 (COUPLER ), and 1 W11401413 (COUPLER ) from stock"
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/01/2020
ICEMAKER (STANDA WHIRLPOOL GI15NDXZQ0 Tested unit. No leaks from unit. Found unit is covered in hard water deposits. Will need to do a deep clean of unit. Ordering cleaner for next visit.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RSG307AARS/XAA Customer stated ice maker stopped working and freeZer door not closing properly. Found faulty ice maker and door not closing properly due to unit being unlevel. Leveled unit to resolve the door issue. Quoted 319.58 for P&L for ice maker. ESTIMATE ONLY! collected Sc. ; rqstng P&A on 1 DA97-11092B (ICE MAKER)
Near Medina, TX 78055
Richard G.
Job Details: 10/01/2020
ICEMAKER (STANDA KITCHEN AID KUID508HWH00 Replaced pump harness. Tested to complete. Unit is cooling and making ice.
Near Bandera, TX 78003
Richard G.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Replaced drain pump. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
DISHWASHER KENMORE 665.13099N412 "Customer stated unit not cleaning properly and leaks on long cycle. Found cleaning issue to be inlet water temp not sufficient, advised to check water heater. Leaking issue is caused by tub gasket. Quoted 184.22 for P&L. Collected Sc. ESTIMATE ONLY!!; rqstng P&A on 1 WPW10524469 (GASKET)"
Near San Antonio, TX 78223
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ Checked refrigerator after adding dye drier found leak at suction line at compressor wielded copper tubing vacuumed and charged unit everything is working normal now
Near San Antonio, TX 78239
Steven G.
Job Details: 10/01/2020
ICEMAKER (STANDA JENN-AIR JIM158XYRS0 Checked ice maker found no freon in unit found leak at drier and valve replaced vacuumed and charged unit everything is working normal now
Near Lakehills, TX 78063
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW8540FW1 "Unit is staying locked and trying to drain. F3E1 stored need pressure switch, and drain pump. ; ordrng 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced latch for the door. Door now closes. Unit is filling, washing and draining. Unit is now fully operational."
Near Lakehills, TX 78063
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW4816FW2 "F8E1, F2E1 stored in unit. Will need water valve for unit. Changed out bad valve with truck stock. Ran diagnostics and calibration. Unit passed both. ; used 1 W11210459 (VALVE) from stock"
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FW4 "Our customer was wondering why the unit did not fill up over the clothes. I explained to her that this is normal and that this is an energy star high efficiency unit that uses less water then older models. Our customer also played me a video demonstrating a grinding noise. I ran diagnostics and received error code F5 E2 Lid Lock Failure and F2 E1 UI stuck button ran service test mode and all loads were functioning. However when I stopped the high spin on test 12 the gear case slipped and grinned. I found that the crew that holds in the rotor motor was very loose. I tightened it down, ran test 11 for medium and 12 for high speed spin. No grinding coming out of either test. Unit is now fully operational. Ran both agitation tests and they are both running as designed. Conducted a calibration."
Near Bandera, TX 78003
Justin
Job Details: 10/01/2020
COOKTOP GAS KITCHENAID KGCD807XSS02 "Need 4 screws for burners, will also need fan switch. Cooktop is showing signs of weak points causing it to start cracking again. Will request replacing again. Burner flame is extremely high on new orifice so will order conversion kit. ; rqstng P&A on 1 W10296933 (cooktop) and 4 WP3368921 (screw-torx)s and 1 WP74010783 (switch- ro) and 1 WPW10299787 (cnvrsn-kit)"
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
WASHER LG WM2501HWA Replaced drain pump and control. Corrected any leaks. Issue appears corrected. Advised customer to be proactive when looking for issues given the circumstances and age of unit.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Tested unit. Not filling with water. Found float not connected to switch assembly. Fixed float switch assembly. Good water to tub. No further issues. Tested to complete
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
VENTHOODS UNKNOWN UXT4230ADS1 Last trip found issue was in the switch and socket. Replaced both and still did the same. Customer explained he a led dimmer bulb in it. Explained that this unit should be using an incandescent bulb per manufacturer specs
Near Bandera, TX 78003
Justin
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FW3 "Unit has a bad control, need to replace but customer doesn’t want to go through with repair. Collected for service call."
Near San Antonio, TX 78215
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL n/a "Unit 309. Tested unit. Fresh food evap not going into defrost. All thermistors pass. Will need to replace control. Spoke with Pete, maintenance supervisor, will continue with repairs. ; ordrng 1 WPW10743957 (cntrl-elec)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
DRYER MAYTAG MEDX655DW1 Issue is that the unit will not heat. Getting 240v at the wall but not at terminal block. Finding issue to be a faulty power cord. Customer needs to get with whoever installed it for a new power cord. No other issues at this time.