Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
REFRIGERATOR JENN-AIR JFX2897DRP02 Replaced all necessary parts. Issue resolved.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF22K9581SG/AA "Replaced control, and ice maker for unit."
Near San Antonio, TX 78251
Justin
Job Details: 10/01/2020
DRYER MAYTAG MEDC215EW1 Motor needs a push start to move. Will need to order and replace motor again. Motor is covered by 10 year warranty. Customer does not want to go forward with repair.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
DRYER MAYTAG MDE7400AYW "Timer is not working correctly, only really works on timed/air fluff and during the cool down and less dry settings. No longer available, will order temp selector sensor and thermal fuse ; ordrng 1 WP307473 (fuse-thrml) and 1 WP33002725 (4 pos. rot)"
Near San Antonio, TX 78227
Justin
Job Details: 10/01/2020
DRYER AMANA NED4655EW1 Found door switch not plugged in all the way. Unit is running as designed. Found the unit to have a bad idler pulley. Replaced with truck stock. ; used 1 WP691366 (PULLEY-IDLR) from stock
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF26XAERS Need to replace dispenser console and water Reservoir. Customer is going to think about it. Collected for service call. ; ordrng 1 DA97-07286J and 1 DA97-07150A
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Spoke with customer, going to order damper and reschedule for Tuesday next week. Quoted for 333.36 ; ordrng 1 WPW10479155 (control)"
Near Castroville, TX 78009
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Need to order and replace pump motor. Rescheduled for next Thursday. ; ordrng 1 W11085683 (pump&motor)
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF330PAHS "Spoke with customer, they said the request was put in before warranty expired but COVID stopped it. She is calling whirlpool with request proof to cover repair."
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Replaced door panel, no dents or scratches seen."
Near Schertz, TX 78154
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HC0 Removed front panel replaced bellow reassembled tested no leaks all operations normal.
Near Bulverde, TX 78163
Jim G.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG320M0BS3 Replaced all parts. Issue appears resolved however customer will have to test it a few times to know for sure.
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE505W0HB2 F1e0 error code. Will need to replace control. ; ordrng 1 W11314391 (cntrl-elec)
Near San Antonio, TX 78226
Jesus C.
Job Details: 10/01/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51ES4ES01 Tested unit. Not powering on. Good power supply. Will need to replace UI and control. ; ordrng 1 W10803991 (cntrl-elec) and 1 W10803994 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 Replaced both controls and consoles. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE550S0HZ1 Door hinge is defective. I’ll need new hinge. ; ordrng 1 WPW10299224 (hinge-door)
Near Terrell Hills, TX 78209
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KBSN608EPA01 Tested unit. Led in fresh food and freezer are out. Will need to replace faulty modules. ; ordrng 5 W11462342s
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 Tested unit. No filling with water. Found float switch linkage not contacting switch. Fixed linkage. Good water to tub. No further issues during testing. Tested to complete.
Near Selma, TX 78154
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5105HW0 Found loud squeaking when in high spin removed belt tested motor tested shifter checked beneath basket for objects cannot pinpoint noise exactly noise coming from either gear case or motor found splutch has oil on it and belt to ordered motor splutch belt and gearcase; ordrng 1 W11026785 (motor-drve) and 1 W11218170 (WASHER) and 1 W11239857 (BELT ) and 1 W11239857 (SPLUTCH) and 1 W11423758 (GEAR CASE)
Near Olmos Park, TX 78212
Jesus C.
Job Details: 10/01/2020
OVEN ELECTRIC (D KITCHEN AID 0 No ticket needed for oven.
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/01/2020
DRYER ROPER RED4516FW0 Unit is missing blower wheel. Will need to order and install new wheel. ; ordrng 1 WP694089 (wheel)
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM704ESS0 After replacing the tub and working on attaching the door I noticed that two screws needed for the hinges are missing. Parts ordered.; ordrng 1 WP3400071 (screw) and 1 WP3400071 (screw) and 1 WPW10544004 (door latch strike)
Near San Antonio, TX 78213
Steven G.
Job Details: 10/01/2020
REFRIGERATOR MAYTAG MSD2572VEW01 "Checked refrigerator found unit not cooling found noisy compressor not starting, replaced start device still the same ordered compressor ; rqstng P&A on 1 W10183575 (compressor)"
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4815EW1 Thermal fuse isn’t working. Ordering part to resolve issue. ; ordrng 1 WP3392519 (thermal fuse)
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
DRYER MAYTAG MEDB835DW4 Issue was that dryer would shut off mid cycle. This occurs even in timed dry. Airflow to the outside was good and unit heated well. Finding issue to be a fail main control. Ordering and returning.; ordrng 1 W11133021 (cntrl-elec)
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "Issue is low ice production and high water usage. Valve and sensor checked good. Finding issue to be a shorted auxiliary drain pump. Ordering pump, part is out of stock. Told customer we’d call when it comes in. Gate code is #9237.; ordrng 1 1901A (pump)"
Near San Antonio, TX 78233
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Found failed evaporator fan motor.
Near San Antonio, TX 78218
S. L.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFC310S0ES3 "9/24/20 12:46: SL there 9/24 THU, 12:06 to 12:39"
Near Bandera, TX 78003
Richard G.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 "Customer complaint is that the unit is not draining. Drain pump is humming but not draining. Nothing is blocking drain to sink. Replaced drain pump with truck stock, bad pump. Need to order drain pump.; ordrng 1 W10876537 (drain pump), used 1 W10876537 (PUMP DRAIN) from stock"
Near Medina, TX 78055
Richard G.
Job Details: 10/01/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 "Replaced pump, overload, and start relay. Tested to complete. Unit is good to go."
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM354DSS0 I found that there was a recent painting done to the cabinetry which included over spray onto the outer gasket and the power cord. The power cord was not on a designated circuit and was plugged into a multi outlet power strip. That was painted as well. I plugged the unit in and could hear electron interference. I scrapped the paint off the power cord and tried to plug it into another outlet. No electrons were moving through the UI. I checked the continuity of the power cord and found that continuity was good but was sporadic through the ground. The L1 and neutral would lose continuity at different points on the prongs. I opened up the panel to find evidence of a fire. The control board and wiring harness were fried. This unit will need a new electrical and electronic system as well as some other cosmetic and functional parts damaged by the fire. Do not order parts. Estimate only. Pictures included.; rqstng P&A on 1 4317824 (cord-power) and 1 W10528492
Near Lakehills, TX 78063
Richard G.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFC150M0EB4 Replaced control and harness. Tested to complete. Unit is good to go.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 This unit will need a new water valve and perhaps a new ice maker. Parts ordered.; ordrng 1 W11043013 (valve) and 1 WPW10300024 (icemaker)
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR JENNAIR JRSDE24 Customer purchased icemaker. Did not install per customer request.
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVW7232HW0 "Customer stated that the unit is not completing cycles, leaving clothes wet and not draining. Ran diagnostics and revealed errors F0E9 F0E5 F0E7 F7E9. Reviewed use and care guide with customer along with proper loading techniques to avoid balancing issues. Unit passed automatic test cycle. No further issues at this time."
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KDTE334GPS0 Swapped out control to resolve power issues. Unit tested good at this time. Collected parts and labor.
Near Boerne, TX 78006
Steven G.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF23M8070SRAA "Checked refrigerator found freezer evaporator not frosting up, replaced evaporator vacuumed and charged unit everything is working normal now"
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Part came in damaged. The clip that secured the water spout is broken. Reordering and rescheduling.; ordrng 1 W11122874 (door-ice)
Near San Antonio, TX 78260
Steven G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRSC503ESS00 "Checked refrigerator found unit not cooling checked evaporators then back of appliance found lots of dye on left side by compressor, did a video chat with TJ will send it for review SR7728891214 refrigerator is not repairable"
Near San Antonio, TX 78232
Steven G.
Job Details: 10/01/2020
ICEMAKER (STANDA KITCHENAID KUID508ESS2 Checked icemaker customer needs a filter for calcium will return Tuesday to add filter; schdld next appmnt for 9/29 TUE 11 am
Near , TX 78015
Tommy B.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG515S0JS0 Previous visit found faulty regulator. Swapped out with new parts to resolve issues. Unit testing good now with no further issues at this time.
Near , TX 78015
Tommy B.
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Swapped out user interface and control to resolve functioning issues. Unit tested good at this time with no further issues.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/01/2020
REFRIGERATOR LG n/a "Issue is a no cool refrigerator. Finding issue to be a sealed system leak. Low amp draw on compressor. LG covers sealed system work up to 7 years after purchase. Collected SC fee, customer will contact LG so that repair is covered through them."
Near Lakehills, TX 78063
Richard G.
Job Details: 10/01/2020
DRYER SAMSUNG DV45K6200EZ "Customer complaint is that the unit made a clunking noise then stopped working. Motor is not running, will need motor, idler assembly, and belt.; ordrng 1 6602-001655 (BELT) and 1 DC31-00055D (MOTOR) and 1 DC93-00634A (IDLER)"
Near Boerne, TX 78015
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Previous visit found two lights out. Replaced with new lights to resolve issue. Unit tested good at this time no further issues.
Near San Antonio, TX 78214
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF263BEAESRAA Can not remove ice bin to complete repairs. Ice buildup is stopping bin from coming out. Will need to reschedule. Customer will have to defrost unit to remove ice buildup. ; schdld next appmnt for 9/29 TUE !
Near Boerne, TX 78015
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Last visit found faulty water inlet valve. This visit swapped out with new water valve to resolve issue. Unit tested good now. No further issues at this time.
Near , TX 78056
Richard G.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC97EC0HZ01 Replaced console and control. Tested to complete. Unit is good to go.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
RANGE MAYTAG MER8700DS1 Called tech line spoke to JK. SR772 call was disconnected and no call back so could not get the reference number. JK states that the unit is functioning normally.
Near Mico, TX 78056
Richard G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB950YG1 Replaced outer tub. Tested to complete. Unit is good to go.
Near Elmendorf, TX 78112
S. L.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFC150M0JB0 Switched burner to rear right issue following burner needs new Right rear burner SSB shows 2 scheduled for Monday tentatively.; ordrng 1 W11396790 (BURNER)
Near San Antonio, TX 78253
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Called tech line spoke to Kathy. Reviewed complaint of right side door not closing. Determined that no issue present at this time. Unit testing good now with no further issues. SR7728894060
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5000DW1 Installed new basket and washplate. No issues during testing. Good spin. Job complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW1 Us toner is having problems with water continuing to come out after the cycle is complete. Ran diagnostics and received error code F3E2 and 0E3. Unit will need a new valve and housing with dispenser. Parts ordered.; ordrng 1 W10919352 (drawer) and 1 W11172234 (housing)
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Installed new water lines and valve. No further issues. Tested to complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Door damaged out of box. Ordering new door. ; ordrng 1 W11301144 (dor-fip)
Near Floresville, TX 78114
S. L.
Job Details: 10/01/2020
COOKTOP ELECTRIC KITCHENAID KECD807XBL01 Tested found bad LF infinite switch removed unit replaced switch tested all operations normal.
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
RANGE WHIRLPOOL W5CE3024XB00 "Unit will need two knobs, four infinite switches and two burners. Parts ordered. Need over limit authorization.; rqstng P&A on 1 W10861720 (switch-inf) and 1 WP74007840 (switch- in) and 1 WP8273992 (elmnt-surf) and 1 WP8273994 (elmnt-surf) and 1 WPW10244639 (switch-inf) and 1 WPW10316662 (knob) and 1 WPW10316662 (knob) and 1 WPW10326246 (switch-inf)"
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced icemaker. Ran unit through harvest and fill tests. Passed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG525S0JS0 Need both brackets for panel. W10762981 is psp item.; ordrng 1 W10762981 (brkt-mntg) and 2 W11230932 (brkt-mntg)s
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Customer is having problems with unit dispensing ice. Found that the ice assembly ice bin was stuck. Spoke to the customer about resetting. Unit is fully operational. Our customer said yes to our survey.
Near Floresville, TX 78114
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVQ00 "Found unit cooling properly but needs new ice maker dispenser bracket new FC door gasket and icemaker
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW3090JW0 Issue is that UI will come on by itself. Finding issue to be a faulty UI. Ordering new one to resolve issue. Jim will have unit pulled out in time for appointment. ; ordrng 1 W11334214 (CONTROL ) and 1 W11367297 (W11367297)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
COOKTOP ELECTRIC KITCHEN AID KICU569XBL Issue was no power on cooktop. Replaced modules and UI. Unit tested good.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Thawed out unit. Replaced evap motor. Found left refrigerator door to be warped, allowing warm air into the refrigerator. Need door.; ordrng 1 W10919616 (dor-fip)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Previous visit found a faulty control. Swapped out with new parts to resolve issue. No further issues at this time.
Near San Antonio, TX 78244
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Checked refrigerator found unit is cool but not cooling properly found compressor noisy and hot as hell ordering compressor ; ordrng 1 W10879296 (COMPRESSOR )
Near San Antonio, TX 78239
Steven G.
Job Details: 10/01/2020
ICEMAKER (STANDA JENN-AIR JIM158XYRS0 Checked ice maker found bad Evaporator replaced evaporator and drier vacuumed and charged unit everything is working properly now ; used 1 W10843121 (REG DRIER) from stock
Near Live Oak, TX 78233
Shawn W.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW8500DC5 The water level sensor stopped working. Unit will need a new control board and a new harness valve. Parts ordered.; ordrng 1 W11193817 (harns-wire) and 1 W11209420 (cntrl-elec)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced module in freezer. All lights work now. Unit fully operational.
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/01/2020
RANGE WHIRLPOOL KSEG700ESS0 90 day labor warranty and one year parts warranty starts from 9/24/2020. Replaced blower fan to resolve functioning issues. Unit testing good now
Near San Antonio, TX 78217
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator called tech line talked to JK SR7728892745 he advised me that we have to go thru our parts distribution and they have to get with Whirlpool parts, nothing tech line can do.; saved tckt"
Near San Antonio, TX 78249
Colton B.
Job Details: 10/01/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 "Issue is that flame would go out on low setting on middle burner. Found issue to be a clogged orifice. Removed clog, unit tested good."
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
WASHER LG WM2501HWA Replaced rain pump and control board. Issue appears resolved but a hose clamp is needed as there is a very small leak. ; schdld next appmnt for 9/28 MON !
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced fan and corrected that issue however dispenser and ice auger motor is failing. Will charge customer upon complete repair. ; ordrng 1 W10822606 (motor) and 1 W11330971 (DISPENSER UI)
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
WASHER LG WM3050CW Door boot is warped and leaking from front. ; ordrng 1 MDS47123602 (DOOR BOOT)
Near San Antonio, TX 78259
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Verified faulty baffled. It is not closing at all. ; ordrng 1 W11284720 (panel-ui) and 1 WPW10196393 (damper control assy)
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced icemaker. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced co sole. Customer will not in town until November to test more thoroughly.
Near , TX 78015
Douglas H.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Unit microwave indicates door is open when it’s not finding issue to be interlock on right side. Ordering interlock harness to resolve the issue. ; ordrng 1 W11033422 (INTERLOCK HARNESS)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Mounted u it to wall. Used wire tie on harness. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78250
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Freezer temp at 19, refrigerator at 60 degrees. Calling techline due to reoccurring issues. Spoke with Andrew had me give pressures during step 4. Stated based on pressure reading unit has a restriction. Stated to f"
Near San Antonio, TX 78259
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Replaced refrigerator doors, nameplate and air diffuser. Issue resolved."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS331SDHB02 Complaint of noisy operation. Ran diagnostics testing to isolate the noise customer had a recording of. Couldn’t replaicate the noise but the compressor didn’t have normal noise when starting up. Ordering compressor to resolve the issue. ; ordrng 1 W10276644 (COMPRESSOR )
Near San Antonio, TX 78240
Douglas H.
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FW3 "Last trip found faulty electronic control and UI console . Replaced both to resolve the issue. Calibrated unit, unit testing good now. No further issues at this point."
Near San Antonio, TX 78217
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WZF79R20DW Working device was sent. Reordering. ; ordrng 1 W11236854 (contrl-box)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Last trip found faulty console and control. Replaced console and tested unit. Unit functioning as designed now. Control not needed. No further issues at this point.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
DRYER SAMSUNG DV45H7000EW/A2 Utilized Samsung Tech Line to help with the diagnosis. We discovered that the Idler pulley for the belt on the drum had broken. When the belt is off the pulley it forces the pulley to make contact with a switch to close down the circuit to the motor preventing internal damage to the other unit components. This idler pulley needs to be replaced. I found that two of the support rollers (1 in the back and 1 in the front were binding. Our customer has decided to change all 4 rollers as a maintenance repair. Parts ordered. The Samsung rollers are a little cost prohibitive so I’ve asked our parts department to see if they can locate a dryer kit at a lower cost.; ordrng 2 DC97-16782A (ASSY PLASTIC SUPPORTOR;27-DRYER)s and 1 DC93-00634A (ASSY MOTOR PARTS;27' DRYER)
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Checked dishwasher found unit not hooked up drain hose, water line and power cord where under dishwasher, attached everything ran dishwasher unit is working properly now"
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 On further inspection and reassembly the icemaker arm was not incorrect position. Unit functioning normally at this time with no further issues.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 "Replaced control board, found fan hitting insulation tape. Unit good to go."
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE535S0JZ0 "Unit has a lot of physical damage. Found console, cooktop, handle and door trim to be damaged. Requesting authorization as is over the initial authorization limit. ; rqstng P&A on 1 W11156895 (COOKTOP ) and 1 W11158166 (CONSOLE) and 1 W11449263 (TRIM) and 1 W11449263 (HANDLE)"
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG525S0JS0 "Checked range when heating oven found cycling real fast and not getting out of preheat found drip mat on oven floor covering holes for heat to get to thermistor, removed mat oven started to heat properly advised to cut mat down so not to cover vent holes, oven is working normal"
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
WASHER MAYTAG MVW6230HW0 Replaced motor and belt to resolve noise. Calibrated unit and ran auto testing to ensure proper functionality. Unit functioning as designed now with normal noise. No further issues at this point.
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/01/2020
DRYER ROPER RED4516FW0 Installed new blower. No further issues. Tested to complete.
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator found fill tube iced up cleared unit is filling properly now, customer complaint is that they find refrigerator off and not running they have unplug unit and plug back in, both control boards have been replaced and outlet and breaker have been replaced and issue still happens talked to tech line he advised to get a new freezer door customer said that’s to much money and will call Whirlpool to see if they would help, if we get an authorization order LW11026425 freezer door"
Near Boerne, TX 78015
Colton B.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM404ESS3 Issue is that dishwasher is not operational and is leaking. Finding issue to be a faulty control board. Based on error codes I’m also ordering a motor and valve. Also noticed rust on the tub and I believe the leak is coming from there as well. Ordering all parts needed. Customer not happy that new unit is not working at all. Wants a new unit. Parts are PSP.; ordrng 1 W10681512 (tub-dishwr) and 1 W10860176 (arm-spray) and 1 W10861526 (pump&motor) and 1 W11175771 (valve-inlt) and 1 W11341628 (CONTROL)
Near San Antonio, TX 78214
Jesus C.
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW0 "Installed new gearcase, basket, and agitator. No issues during testing. Tested to complete."
Near Schertz, TX 78154
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HC0 Was at customers house yesterday called customer to confirm service needed on 3CX was advised unit not leaking working as it should. This was error in system double booking call. Job complete as of yesterday.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Freezer door had a dent. Replaced freezer door to resolve the issue. Customer approved of the repair. No further issues at this point.