Service History 258

Near Center Point, TX 78010
Sherman
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Ran diagnostics on unit. Heating element testing good. Control board showing bad. Ordered parts to resolve issues. Yes to survey. ; ordrng 1 W11305297 (CONTROL )
Near Robstown, TX 78380
Adam
Job Details: 10/29/2019
WASHER AMANA NTW4516FW3 Install components calibrated unit ran test cycle issue resolved
Near Corpus Christi, TX 78405
Adam
Job Details: 10/29/2019
WASHER AMANA NTW4516FW3 Install components calibrated unit brand verification cycle all issues resolved.
Near Bandera, TX 78003
Justin
Job Details: 10/29/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Replaced tub, upper tracks, control board and dish rack. Still no water flow, ordered valve. Motor works but there is a broken clip so it may leak by drain pump. Ordering pump and motor assembly.; ordrng 1 W11085683 (pump&motor) and 1 W11175771 (valve-inlt)"
Near Corpus Christi, TX 78418
Adam
Job Details: 10/29/2019
WASHER MAYTAG MHW6630HW0 Inspection of the unit does show different error codes one for lock failure the other four valve failure. After explain to customer I did in fact find air codes customer opted to decline further service and will be returning unit to retailer. Customer does not believe she should have a brand new unit repaired when it is under a month old. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 10/29/2019
WASHER MAYTAG MVWB980BW0 Unit is out of warranty customer does not wish to pay out-of-pocket expenses for diagnosis or repairs. Issue resolved
Near San Antonio, TX 78232
L
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW5000DW2 Replace dispenser. Ran cycle no more water leaks. Job complete
Near Helotes, TX 78023
Justin
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Called customer, they opted to reschedule for weds.; schdld next appmnt for 10/30 WED !"
Near San Antonio, TX 78229
L
Job Details: 10/29/2019
WASHER MAYTAG MVWC465HW2 Change water valve. No error codes. Unit working as design Job complete.
Near San Antonio, TX 78258
L
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Concern is ice building under ice container. Replace ice container. Advise costumer to try to clean under ice container once a week for little ice particles left from crush ice. Job complete.
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Found fill tube for ice maker frozen, customer was asking about water pressure. Noticed the filter needed to be replaced, customer is ordering a new filter. Will call if ice maker does not start making ice. If customer calls back order W10179146. No email to add. Left leave behind survey example with customer."
Near Kerrville, TX 78028
Sherman
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB Dampener is not functioning properly. Ran diagnostics on unit. Ordered parts to resolve issues. ; ordrng 1 WPW10594330 (DAMPENER )
Near Universal City, TX 78148
S. L.
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 "Asked customer where leak is coming from she directed me to sink area found Y fitting installed to garbage disposal where water softener pressure line and rubber hose is attached snapped picture of this and took pictures of barb fitting where rubber hose and oem drain hose meet tested unit found leak from barb fitting not from drain hose tightened hose clamps on both sides no more leaks,advised customer that fitting water softener company installed may be prone to future leaks and is not related to any of the parts to unit. Advised of email survey and paper."
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2019
REFRIGERATOR LG LSC27914SB Replaced solenoid and tested unit to complete. Unit is good to go.
Near San Antonio, TX 78254
Christian G.
Job Details: 10/29/2019
WASHER MAYTAG MVWB835DW4 "Issue stated by customer: dryer not working/not turning on. Replaced control. Dryer still not turning on, voltage tests good throughout unit. Ordering display.; ordrng 1 W11112656 (console)"
Near San Antonio, TX 78239
S. L.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Unplugged unit defrosted evaporator and installed new cover per special project Replaced board per special project and plugged unit in tested all operations normal. Advised of survey and paper special project S27311
Near San Antonio, TX 78244
S. L.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFE525S0HB1 "Found harness comes with terminal block and nuts, removed rear removed wiring for elements switches fuse and removed block. Replaced main harness reassembled tested all operations normal. Advised of email survey and paper."
Near San Antonio, TX 78233
L
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW5000DW2 Issue is washer is not draining. Ran diagnostics and found bad drain pump. Ordering new drain pump; ordrng 1 W10727777 (pump-water)
Near Cibolo, TX 78108
S. L.
Job Details: 10/29/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS4 "Disconnected power, removed control panel and board replaced both connected power set clock and tested all operations normal advised of survey and paper."
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 10/29/2019
DRYER WHIRLPOOL WGD8000DW4 Got to customer store. Found igniter broken ordering new igniter. ; ordrng 1 686590 (sub 279311)
Near Terrell Hills, TX 78209
Steven G.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Checked unit found bad compressor. prior tech left 2 door hinge screws off. Ordered compressor and screws. ; ordrng 2 W10673840 (screw)s and 1 w11025999 (COMPRESSOR )
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/29/2019
VENT HOOD KITCHENAID KXW9748YSS0 Installed new switch housing. No issues during testing. Collected payment for part and labor. Job complete
Near San Antonio, TX 78248
Ivan B.
Job Details: 10/29/2019
DISHWASHER MAYTAG MDB8989SHZ0 Unable to find or access unit. Stockroom doing inventory and receiving shipment at this time. Stockroom being rearranged. Rescheduled.; schdld next appmnt for 11/1 FRI !
Near San Antonio, TX 78212
Steven G.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KSRB25FKSS01 "Checked refrigerator went to replace water valve, missing part that is needed ordered WPW10445062 thru APD will pick up customer is gone till November 18th schedule for the 19th customer wants morning appointment, Thanks ; schdld next appmnt for 11/19 TUE !"
Near San Antonio, TX 78248
Jim G.
Job Details: 10/29/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS Determined the issue is due to a faulty control. Power at the wall is good. Ordering UI as a precaution. ; ordrng 1 W10871568 (console) and 1 W11261165 (cntrl-elec)
Near San Antonio, TX 78242
Jesus C.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Installed new led control and crisper drawer UI. No issues during testing. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Filter housing was not seated all the way in, popped loose when I left. Reseated filter housing and ensure it was seated all the way into the top of the refrigerator compartment. Customer verified. Unit is good to go."
Near San Antonio, TX 78257
Ezequiel V.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFE515S0ES2 "Checked range, when set to bake would not heat, found bad bake element ordering bake new element.; ordrng 1 9755770 (element,bake)"
Near , TX 78245
Justin
Job Details: 10/29/2019
MW-HOOD COMBO WHIRLPOOL AMV2307PFB Found both the door switches and control board bad on unit. Resolved microwave issue with both replacements. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer opted to reschedule for Thursday, requested early morning if possible.; schdld next appmnt for 10/31 THU !"
Near Castroville, TX 78009
Justin
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW8500DC5 "Verified LF fault, inlet water temp fault was seen as well. Swapped out inlet water valve and tested to complete. Checked for faults after running test cycle. No email to add, left leave behind survey with customer. Spoke with customer about survey."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFC150M0EB3 Last tech found faulty infinite switch and element. Confirmed that infinite switch faulty. Replaced infinite switch to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG525S0HS1 Replaced DSI module tested unit all operations normal returning board not needed. Advised of survey and leave behind paper.
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Complaint is that the screen on the oven will have a black line going across, then eventually will black out the whole screen. Verified issue. Ordering control and control panel.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONTROL PANEL)"
Near San Antonio, TX 78219
Steven G.
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW4850HW1 "Found unit had bad hot solenoid valve, replaced and unit now operating as should. ; used 1 W11210459 (VALVE) from stock"
Near San Antonio, TX 78257
Ezequiel V.
Job Details: 10/29/2019
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 "Checked washer replaced control board, washer is spinning but not draining. Ordering new drain pump; ordrng 1 W10775446 (pump-water)"
Near San Antonio, TX 78259
Devon F.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG525S0HS1 Customer complaint was unit door falls apart ordering new door to resolve issue; ordrng 2 W10831019 (screw)s and 1 W10884775 (nameplate) and 1 W11219379 (glass-door)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "New thimble didn’t resolve the issue. Calling techline due damage to cabinet directly under hinge. Spoke with Chris, he stated to have customer contact customer service since it’s frame damage and is over 30 days from date of purchase. Also stated frame is un repairable. Sr 7726228159 Revered customer to customer service per techline. Gave Sr number."
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/29/2019
REFRIGERATOR KITCHEN AID KRFC704FSS01 "Repaired the loose handle. Could not repair the door leveling issue. These French doors do not have leveling adjusters for the doors. There is a half inch gap between the hinge and the door top on the left (the one we replaced back in March. There is a quarter inch gap between the hinge and the top of the right door. I called Tech-line and spoke with David. He provided two options: The leveling feet on the bottom can be adjusted to alter the level of the doors. Or, there is a shim pack that can be used on the rear fee at. I tried to adjust the feet but would not be able to do it without damaging the clients floor. I called my Supervisor SG. He informed me that our Parts department has devices we can put under the feet to protect the floor. I will need these devices for a return call and I ordered the shim pack as a contingency. I’m setting the appointment for this Friday, please contact the client to confirm and set a time.; ordrng 1 4387828bulk"
Near San Antonio, TX 78249
Jim G.
Job Details: 10/29/2019
MICROWAVE OVEN KITCHEN AID KHMS2050SSS0 Replaced magnetron. Issue resolved. Customer is upset because some older brittle plastic parts were cracked during replacement.
Near San Antonio, TX 78242
Tommy B.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer stated that the unit was working and operating fine until approximately one week ago when it stopped cooling adequately. They unplugged it and plugged it back in to reset the unit. The freezer compartment is reading 0° and the refrigerator compartment is reading 46°. Compressor is operating normally. Ordering a control to resolve issue.; ordrng 1 W11174836 (cntrl-elec)
Near San Antonio, TX 78237
Tommy B.
Job Details: 10/29/2019
WASHER MAYTAG MVWC565FW1 Found issue to be faulty control. Swapped out control board and ran automatic test cycle. Unit will not drain. All other functions tested good. Ordering drain pump to resolve issue. ; ordrng 1 W10876600 (drain pump)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRB322DMHV00 "Installed new control board. It could not be programmed. Called Whirlpool Tech-line and talked to David. He tried many times with me as well as some back routes and it was un-programable. The new one was worse than the old one. I re-installed the old control board with the bad thermostat. I checked the thermistors on each and the resistances were consistent. Called SG to explain the original knocking that the client was complaining about. I also spoke with David at Tech-line about this. The knocking is normal but not as much as it is happening. It tends to happen more when the refrigerator has not been open in awhile (night time). I defrosted the evaporator and straightened out the capillary as best as possible. I have ordered the new control board and scheduled an appointment for this Monday. However, Tech-Line is recommending that a sealed system Tech go out and the client prefers Friday, so I cancelled the appointment. Will need the office to fol
Near Boerne, TX 78015
Ezequiel V.
Job Details: 10/29/2019
DRYER MAYTAG MEDB765FW0 Replaced dryer door and screws dyer operating as designed.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/29/2019
REFRIGERATOR KITCHEN AID KRFF507ESS01 Issue is that refrigerator evaporator keeps frosting over. Control board and evaporator wiring harness have already been replaced. Talked to Ken during last Whirlpool training about issue. He suggested maybe trying to replace the three way valve in the back. Talked to DH about it as well. Ran test that he recommended and never heard 3 way valve during test. Could not talk to techline because of no reception at house. Ordering a new three way valve to resolve issue. ; ordrng 1 W11094466 (valve)
Near San Antonio, TX 78249
Ivan B.
Job Details: 10/29/2019
WASHER MAYTAG MHW5630HC0 Replaced electronic control. Ran diagnostics got no fault codes. Test ran and unit ran properly. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint is that the icemaker fills with water, makes the ice but does not dump the ice. The icemaker thinks the ice is dumped and fills with water again, causing water to go into the ice bucket. The water then goes through the ice bin through the dispenser and leaks onto the floor. Checked icemaker, the tray in the icemaker spins freely. Icemaker is broken near the motor causing it to not engage. Ordering icemaker.; ordrng 1 W10873791 (icemaker)"
Near San Antonio, TX 78218
Steven G.
Job Details: 10/29/2019
DISHWASHER KITCHENAID KDTE234GPS0 Found plug in garbage disposal stopping drain pump from working properly. Removed plug unit now draining.
Near Ingram, TX 78025
Douglas H.
Job Details: 10/29/2019
RANGE KITCHEN AID KFGG500ESS0 "Customer stated oven is the issue again. Customer stated an electrician has checked the power supply and stated all good. Tested voltage at wall with plug tester showing as open ground. Verified with multimeter ground to neutral is letting 40 volts through. Explained that was the issue. Advised to contact an electrician to resolve the wire issues. No further issues at this point for me. Customer pulled plug and checked circuit himself, he said the ground wire at junction box was cut. Asked me to stay while that was fixed to make sure unit was fixed"
Near San Antonio, TX 78249
Ivan B.
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW5000DW2 Replaced gearcase and shifter. Tested and unit ran properly no out of ordinary vibrations. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78256
Colton B.
Job Details: 10/29/2019
DISHWASHER KITCHENAID KDFE304DSS0 Issue was a leaky dish washer. Found leak to be coming from the tub itself. Parts and labor for tub is covered under a lifetime warranty. Ordering new tub and returning.; ordrng 1 WPW10681503 (tub-dishwr)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator. Refrigerator was not making noise out of the ordinary. Refrigerator and freezer are working as designed. Water and ice dispensing as designed.
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit freezer door damaged. Ordering door to resolve. Let customer know about potential of 12 weeks wait time on door. ; ordrng 1 W10815701 (dor-fip ss) and 1 W10839793 (nameplate)
Near Fredericksburg, TX 78624
Sherman
Job Details: 10/29/2019
VENTHOODS KITCHENAID KXW9736YSS0 Housing and switches broken. Ordered parts to resolve issues. ; ordrng 1 W10370649 (SWITCH PANEL) and 2 W11214479 (SWITCH SLIDE)s
Near San Antonio, TX 78245
Christian G.
Job Details: 10/29/2019
WASHER ROPER RTW4516FW "Issue stated: washer won’t spin. Replaced pulley, actuator and capacitor. Still won’t spin, only gentle agitation in manual test mode. F7E6 code shown. Ordering parts.; ordrng 1 W11101494 (cntrl-elec)"
Near San Antonio, TX 78248
Jim G.
Job Details: 10/29/2019
COOKTOP GAS JENN-AIR JGD3536BS00 Replaced valve. Issue resolved. Tested good.
Near Kerrville, TX 78028
Sherman
Job Details: 10/29/2019
MICROWAVE OVEN WHIRLPOOL WOC75EC0HV01 Found unit in demo mode. Instructed customer how to take out if happens again. Unit is functioning as designed. Yes to survey.
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/29/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HW Upon arrival customer stated the issue is the unit sparked and then powered off completely. No function on the display. Tested voltage at the filter board after testing it at the wall. Both returned as 120 V. Ordering control board to resolve issue.; ordrng 1 W10892389 (cntrl-elec)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/29/2019
REFRIGERATOR IKEA IX5BBEXDS00 Checked refrigerator there was frost build up found door not sealing properly. Replaced ice maker due to leaking and fixed door seal issue.
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/29/2019
WASHER WHIRLPOOL WFW6620HC0 Tech requires a helper ticket in order to complete the assigned work.; saved tckt
Near San Antonio, TX 78222
S. L.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Replaced ice door replaced ice bucket part number W10910401 and gasket W10853441. Tested ice door operations all operations normal.; used 1 W10853441 (GASKET), and 1 W10910401 (ICE BUCKET) from stock"
Near Boerne, TX 78006
Colton B.
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KBLO36FTX03 Issue was no cooling. Inverter box checked good. Only thing getting power was lights. Finding issue to be a bad control board. Marcone shows control board as discontinued. Informed customer of this. Nothing more we can do.
Near FAIR OAKS, TX 78015
Ezequiel V.
Job Details: 10/29/2019
VENT HOOD WHIRLPOOL WVU37UC0FS0 "Checkhood vent, fan was not running. Replaced motor. Vent hood working as designed. Job complete."
Near San Antonio, TX 78255
Colton B.
Job Details: 10/29/2019
MICROWAVE OVEN KITCHENAID KHMS2056SSS3 Called ahead to customer. Informed that Louis is in the hospital and the appointment needed to be canceled. Customer states they will call when they are available.; saved tckt
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced ice maker, still producing same motor fault. Found blue wire cut at bottom of door, called techline and Kurt assisted. He had me check voltage cabinet side for ice maker it showed good. Voltage at icemaker is not good. We will need to order the freezer door to fix ice maker. ; ordrng 1 LW11037733 (dor-fip)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer issue was that dishwasher was not drying dishes. Found rinse aid dispenser empty on arrival. Refilled rinse aid to resolve issue. Unit tested good. Left survey flyer behind.
Near San Antonio, TX 78249
Christian G.
Job Details: 10/29/2019
DRYER MAYTAG MEDB750YW2 "Issue stated by customer: dryer running but not heating. Error code F4E4 found. Replaced element and thermal fuse. Codes cleared unit test good, informed customer of survey."
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/29/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 "Checked refrigerator, ran harvest test on ice maker , mid test ice maker stopped working ordering new ice maker.; ordrng 1 W10300024 (icemaker)"
Near Bulverde, TX 78163
Jim G.
Job Details: 10/29/2019
WASHER MAYTAG MVWB725BW Customer called to informed me that the impeller cap could not be found. It’s was not due to my repair. However customer requests part. Will return with part. ; ordrng 1 WPW10305251 (cap)
Near San Antonio, TX 78232
Jim G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Determined issue lies with control due to voltage issues. Also ordered bimetal thermistor via harness. ; ordrng 1 W11089236 (cntrl-elec) and 1 W11170613 (harns-wire)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Replaced valve. Water still not running to dispenser. Determined the issue was the 86 PSI at the house valve. Techline Dustin SR# 7726194721 advised water pressure regulator is needed. Appoint 2-4 please. ; ordrng 1 W10786952 (valve)
Near San Antonio, TX 78260
Devon F.
Job Details: 10/29/2019
REFRIGERATOR KITCHEN AID KRFC704FSS01 Customer complaint was unit not making ice. Replaced unit water tube to resolve issue unit operating as designed
Near San Antonio, TX 78245
Tommy B.
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer stated the unit is functioning properly but dishes coming out wet. Does not use rinse aid. Reviewed use and care with customer. Checked diagnostics, no error code and heating element is functioning. No further issues at this time."
Near San Antonio, TX 78245
Christian G.
Job Details: 10/29/2019
COOKTOP ELECTRIC WHIRLPOOL WFC130M0AB0 Issue stated by customer: Burners get red hot even when on lowest temp setting. No error codes found. Previous tech replaced all 4 elements and infinite switches. Voltage test good. Ordering Control.; ordrng 1 W11122555 (cntrl-elec)
Near San Antonio, TX 78212
Steven G.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG505M0BS3 Unit has no bake broil After replacing control board unit was now opening the safety valve. Unit working as should
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the dishwasher has standing water in it and will not drain. Verified issue. Need to order pump and motor assembly and drain pump.; ordrng 1 W10876537 (drain pump) and 1 W11025157 (pump&motor)
Near Universal City, TX 78148
Shawn W.
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW8600YW1 "Ran automatic diagnostics and had no errors.Ran Manuel diagnostic on lid lock, worked fine. Manual diagnostics on spin at 530 and 950 rpm presented a problem with bumping and noise. Checked bottom of gear case and it seemed tight. Checked suspension and it seemed fine. Pulled out drum and could not see any obstructions. When I put it back together it did result in an error code F70 which the client had told me when the spin was having problems. This error is for Overload. I negated the possibility of the client overfilling the tub. There is mechanical friction on the drive mechanism, not allowing the basket to disengage. Client will need a new lid lock and gear case complete. I ordered all the parts I feel it will need, usually you can order this in a complete package but that does not seem to be the case on this one. I told the client that we will probably need to get a over parts limit authorization and that the office would do this. I set the appointment
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HB3 Touched up areas where bare metal was showing. Informed customer that the paint will not match exactly. Customer understands. Unit is good to go.
Near San Antonio, TX 78213
Steven G.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL G2IXEFMWS03 "Checked refrigerator found dispenser dripping. Added access fitting, verified unit has stopped drip. Working as should.; pckd up 1 CD3603/6 (ACCESS FITTING )"
Near Bandera, TX 78003
Douglas H.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Unit still not cooling. Found leak in cap tube about 1/4 inch from liner going to EVAP, cap tube actually completely broke when examining. To close to liner make repair. Rescheduling for tomorrow for calling techline for notes only ; schdld next appmnt for 10/29 TUE !"
Near San Antonio, TX 78254
Christian G.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG525S0HS1 Issue stated by customer: door face plate coming off. Replaced front plate of door. Unit is good. Informed customer of survey.
Near San Antonio, TX 78260
Devon F.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG515S0ES1 "Customer complaint was unit front two burners didn’t work, replaced two burners unit is operating as designed."
Near Helotes, TX 78023
Colton B.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Issue was no ice production, ice maker not filling. Replaced valve, ice maker still won’t fill. Called techline who suggested (SR: 7726236784) an ice maker wiring harness. Ordering a new one and returning.; ordrng 1 W10884720 (harns-wire)"
Near San Antonio, TX 78250
Christian G.
Job Details: 10/29/2019
DRYER MAYTAG MEDC465HW0 Issue stated by customer: dryer not heating. Customer had “Wrinkle Control” option on. Instructed customer on operation and uses for Wrinkle Control. No error codes. Unit test good. Informed customer of survey.
Near San Antonio, TX 78212
Devon F.
Job Details: 10/29/2019
MW-HOOD COMBO KITCHENAID KMHS120ESS5 "Customer complaint was unit not heating food, ordering new magnetron and interlock switch to resolve issue.; schdld next appmnt for 10/31 THU !"
Near San Antonio, TX 78259
Devon F.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG525S0HS1 Customer complaint was unit door falls apart ordering new door to resolve issue; ordrng 2 W10831019 (screw)s and 1 W10884775 (nameplate) and 1 W11219379 (glass-door)
Near Helotes, TX 78023
Tommy B.
Job Details: 10/29/2019
WASHER MAYTAG MVWB865GC0 Customer stated that the issue was that the washer does not fill adequately and that the agitator makes a scraping noise during the cycle. Reviewed the use and care guide and what to expect with regards to Water fill depth with the washer and found the scraping noise to be caused by change under the agitator. Unit tested good now with no further issues after removing the change and replacing the agitator.
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/29/2019
WASHER WHIRLPOOL WFW6620HC0 Tech requires a helper ticket in order to complete the assigned work.; saved tckt
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/29/2019
DRYER WHIRLPOOL WED7500GW0 Previous tech found to be faulty control board. Swapped out with new part to resolve issue. Unit tested good now.
Near San Antonio, TX 78260
Steven G.
Job Details: 10/29/2019
WASHER WHIRLPOOL WFW9151YW00 "Ran unit to find drain pump making odd noise. Nothing clogging pump, replaced pump and unit now sounds good.; used 1 W10730972 (PUMP- WATER) from stock"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFE320M0EW2 Found wire on black leg had charred and was no longer connected. Needs terminal block and wire harness. Terminal block should be included with harness; ordrng 1 W11219895 (harns-wire)
Near San Antonio, TX 78214
Jesus C.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFC150M0EB3 Customer complaint is that the burners will not heat to high temperatures. Tested range. Good power to coils. Coils are working properly. Advised customer that as of June 2018 all coils come with a thermal limiter and will cause cooking times to vary. No issues with range. Performed customer instruct. Job complete.
Near San Antonio, TX 78260
Devon F.
Job Details: 10/29/2019
RANGE WHIRLPOOL WFC150M0EB1 "Customer complaint was unit not heating oven, tech diagnose a bad control board told customer they would have to pay for parts and labor they didn’t want to proceed with repair. Collected SC 113.66."
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/29/2019
DRYER MAYTAG MGDC200XW4 Tested dryer. No power to igniter. Found thermal fuse is bad. Replaced fuse. Good glow from igniter. Good flames. Dryer is working properly. Tested to complete. ; used 1 WP3392519 (FUSE) from stock
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/29/2019
COOKTOP GAS KITCHENAID KFGU766VSS02 "Parts ordered didn’t work. Not charging for those parts, due to not functioning. Calling techline. Spoke with Robert stated sounds like control and switch harness. and Sr 7726237118Gave price quote of 800 plus for new parts. Customer didn’t want to proceed with repair."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2019
DRYER MAYTAG MEDB765FW0 Customer complaint is that the door won’t stay latched. Pushed door closed and it popped right back out. Replaced latch with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.; used 1 279570 (LATCH) from stock
Near San Antonio, TX 78255
Colton B.
Job Details: 10/29/2019
OVEN ELECTRIC (D KITCHEN AID KODE500ESS01 "Issue was that the oven had no power and would not work. Replaced thermal fuse and tested unit. Both ovens heated well, fuse did not pop again. Found no error codes and all components seemed to be working properly. Unit testing good."
Near San Antonio, TX 78227
Richard G.
Job Details: 10/29/2019
DRYER AMANA NED4655EW1 "Replaced heater element and thermostat. Old heater element was black and bent out of shape. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind, but no email to add."
Near Little Rock, AR 72211
Doug M.
Job Details: 10/29/2019
KITCHEN WHIRLPOOL WDF520PADM7 "Inspected unit for top rack not getting clean,placed a coffee cup upright on top shelf ran normal cycle no water entered cup,checked for blockages checked ok,diagnosed to need pump and motor due to poor water flow; ordrng 1 W11025157 (pump&motor)"
Near Conway, AR 72032
Doug M.
Job Details: 10/29/2019
ICEMAKER WHIRLPOOL MFD2561HES "Inspected for two issues,icemaker arm not staying in place due to hole where it seats in icemaker head not holding position,door closure issue found adjusters on door slides are broken causing door closure issues,diagnosed to need icemaker and door slides; ordrng 1 12002683 (slide) and 1 D7824706Q (ice maker)"