Service History 255

Near San Antonio, TX 78253
Justin
Job Details: 10/31/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Replaced temp sensor, console Ui, and control board. Tested unit to complete. Customer is going to cook with it and test out the cooking temp issues."
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator found frost pattern in freezer from evap to air damper. Defrosted, ran diagnostics. Preformed voltage checks. Ordering new control. ; ordrng 1 W11133692 (cntrl-elec)"
Near , TX 78114
S. L.
Job Details: 10/31/2019
WASHER WHIRLPOOL CAM2752TQ3 Found drain pump locked up on unit will need new pump. Rescheduling 11/6; ordrng 1 WP3363394 (drain pump)
Near San Antonio, TX 78232
Devon F.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ Customer complaint was unit would leak water in ice bin. Cleared out ice maker fill tube unit it operating as designed.
Near San Antonio, TX 78209
L
Job Details: 10/31/2019
DRYER MAYTAG MGD6630HC0 Complaint was dryer not drying. Replace thermister. Thermal fuse. And hi limit stat. Unit now drying. Heat on unit is good. No other issues. Job complete.
Near San Antonio, TX 78261
Ivan B.
Job Details: 10/31/2019
COOKTOP ELECTRIC KITCHENAID KICU569XSS Checked cooktop. Cooktop heating on all elements. Center element taking long to boil water. Connections to center burner were fine. Center burner keeps clicking trying to reconnect to the pot/pan but side burners work fine. Ordered replacement burner for center.; ordrng 1 W10396779 (CENTER BURNER )
Near San Antonio, TX 78256
Colton B.
Job Details: 10/31/2019
WASHER WHIRLPOOL WTW7000DW4 "Issue was that washer door would not lock. Ran diagnostics and got F5E2, F7E0, F5E1, F6E2 error codes. Tried to lock door in diagnostics, it would lock and unlock several times before the machine turned off. Finding issue to be a faulty control board. Ordering new one to resolve issue.; ordrng 1 W10810403 (lid lock assy) and 1 W11182871 (cntrl-elec)"
Near Floresville, TX 78114
S. L.
Job Details: 10/31/2019
WASHER MAYTAG MVWX655DW1 Customer stated that unit not completing cycles. Ran diagnostics no error codes ran manual test all operations working checked drain hose installation this was good. Ran automatic verification cycle and it completed. Recalibrated control and advised customer to monitor unit. Advised of email survey and paper.
Near La Vernia, TX 78121
S. L.
Job Details: 10/31/2019
REFRIGERATOR JENN-AIR JFC2089BEM01 Followed instructions let gasket sit removed door and sealed new gasket to door then installed door then with heat gun reformed gasket to unit seal looks good all operations normal advised customer of survey and to monitor unit.
Near San Antonio, TX 78023
Richard G.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint is that the dishwasher will not dry the dishes completely. Also states that it would not drain completely, leaving standing water in the tub. Checked rinse aid dispenser, empty. Entered diagnostics, no error codes. Ran automatic test, heater is heating properly, but water is not completely draining from the tub. Checked hoses, nothing clogged. Spoke with customer about rinse aid and left a finish sample with customer. Need to order drain pump.; ordrng 1 W10876537 (drain pump)"
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/31/2019
WASHER WHIRLPOOL WTW5700XW3 "Ran diagnostic test and found error codes F7E6 F0E2. Due to previous work, consulted to senior tax and determined issued to be faulty actuator. Ordering parts to resolve issue. ; rqstng P&A on 1 WPW10006355 (actuator)"
Near San Antonio, TX 78261
Ivan B.
Job Details: 10/31/2019
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Checked microwave door and door was not closing completely. Found vent cover not properly snapped in and that was causing the door not to close. Fixed cover and now door working properly. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78247
Devon F.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Customer complaint was unit would not dispense ice replaced auger motor to resolve issue. Unit is operating as designed.
Near San Antonio, TX 78247
L
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 Replace ice maker. Tested new ice maker. No issues. Unit now making ice.
Near San Antonio, TX 78233
Jim G.
Job Details: 10/31/2019
WASHER WHIRLPOOL WFW92HEFC0 Replaced controls. Tested unit. Issues resolved. Service tests were good.
Near Little Rock, AR 72212
Doug M.
Job Details: 10/31/2019
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Inspected unit for not making ice, performed service diagnostics found all steps checked ok,ran normal cycle found at first condenser getting warm then went cool,performed pressure tested found 100 psig under recommend pressure,diagnosed unit to have float blockage at valve,customer does not want any more repairs on unit"
Near Little Rock, AR 72227
Doug M.
Job Details: 10/31/2019
OVEN WHIRLPOOL WOS51EC0HB01 "Replaced console due to not making cycle selection and not able to set temp,tested unit operation checks ok"
Near Little Rock, AR 72209
Doug M.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Inspected unit for not starting,found damaged/broken wires in main wire harness,they are near the to short to repair,diagnosed to need wire harness; ordrng 1 W10919642 (harns-wire)"
Near Little Rock, AR 72211
Doug M.
Job Details: 10/31/2019
KITCHEN WHIRLPOOL WDF520PADM7 "Replaced pump/motor assembly due to poor water flow,tested unit operation checks ok"
Near Little Rock, AR 72210
Doug M.
Job Details: 10/31/2019
LAUNDRY AMANA NTW4605EW0 "Replaced main control and lid latch per f1e1 & f5e3 error codes,tested unit operation checks ok ; pckd up 1 W11037244 (LATCH )"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/31/2019
DRYER MAYTAG MEDB835DW4 "Inspected unit for noisy operation,found unbalanced sound coming from motor blower wheel area,checked for lint build up checked ok,diagnosed to need drive motor and blower wheel ; ordrng 1 W11126010 (motor-drve) and 1 WP697772 (blower wheel)"
Near Little Rock, AR 72204
Doug M.
Job Details: 10/31/2019
DRYER WHIRLPOOL WED5000DW2 "Inspected unit for noise,found 2 pennies between the drum felt and bulkhead sound like loose screws,informed customer to check pockets before loading unit,and this is one time I&I,verified normal operation unit checks ok"
Near San Antonio, TX 78240
Richard G.
Job Details: 10/30/2019
MICROWAVE OVEN JENN-AIR JMW2427DS01 "Customer complaint is that when using the microwave, it will stop cooking and give an error code F1E6. Ran unit with a cup of water for two minutes. Error code did not show. Ran unit a second time and still no error code. Entered diagnostics and checked error codes, found F2E0 keypad disconnected on 24 Sept 2019 and F1E6 mw-generation error on 13 October 2019. Appliance manager part was the wrong control, need to order control for microwave. Also need to order magnetron. Both parts covered in extended warranty. Collected service call, labor, tax.; ordrng 1 W10815465 (cntrl-elec)"
Near San Antonio, TX 78258
Devon F.
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW8040DW2 "Customer complaint was unit lid not opening properly, unit lid is broken on left side ordering new lid to resolve issue.; ordrng 1 W11097645 (top)"
Near Cibolo, TX 78108
Jim G.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Andrew SR# (tech could not provide SR) however. He recommends pressure regulator and dual valve. Will return to correct. ; ordrng 1 W10786952 (valve) and 1 WPW10179146 (valve-inlt)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Contacted techline determined issue lies with control and valve terminals are getting voltage for at least 5-10 seconds after releasing dispenser pad for water. Will also replace valve. ; ordrng 1 W11174836 (cntrl-elec) and 1 WPW10179146 (valve-inlt)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/30/2019
OVEN ELECTRIC (D WHIRLPOOL KGRS505XSS01 Oven gave temp sensor isssues. Resisance tests on temp probes did not indicate fault. Open reset control allow oven to be activated but the control did not allow voltag to relay. Determined control is faulty and needs to be replaced. I Contacted techline and spoke to David SR# 77262437 who determined this issue with me over phone. Will return with control and replace. ; ordrng 1 WPW10365423 (cntrl-elec)
Near San Antonio, TX 78217
Jim G.
Job Details: 10/30/2019
DRYER MAYTAG MEDB835DW4 I confirmed issue is present again. I contacted techline and spoke to Steve SR# 7726239513 who informed me that the customer cannot use the plastic vent.
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW6620HC0 Swapped out control to resolve issues regarding water inlet. No further issues at this time. Customer asked us to leave washer and dryer in living room.
Near San Antonio, TX 78240
Richard G.
Job Details: 10/30/2019
COOKTOP GAS MAYTAG MGC9536DS00 Replaced gas tubing and manifold. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78216
L
Job Details: 10/30/2019
WASHER MAYTAG MVWB765FW3 Issue was problem with washers lit. Found broken lid. Ordering new one ; ordrng 1 693995 (hex head screw) and 1 8563965 (hinge) and 1 8572974 (hinge) and 1 W10708964 (bearing) and 1 W11082608 (lid)
Near San Antonio, TX 78209
Devon F.
Job Details: 10/30/2019
WASHER AMANA NTW4516FW3 Customer complaint was unit not spinning. Replaced motor and capacitor to resolve issue unit is operating as designed.
Near San Antonio, TX 78230
L
Job Details: 10/30/2019
DISHWASHER KITCHENAID KDFE104DSS0 Issue is bad adjusters. Found units tops tracks are broken also ordering new parts. ; ordrng 1 W10250162 (cover) and 1 W10250162 (cover) and 1 W10462358 (track) and 1 W10462359 (track) and 1 W10588164 (housing) and 1 W10588165 (housing)
Near Universal City, TX 78148
Steven G.
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW92HEFC0 "Sent without part, APD didn’t have so I could complete ; O-emld tckt"
Near San Antonio, TX 78261
Devon F.
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW5840BW0 "Customer complaint was unit would leave clothes wet by the end of wash cycle, replaced water valve to resolve issue unit operating as designed."
Near San Antonio, TX 78251
Christian G.
Job Details: 10/30/2019
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 "Issue stated by customer: microwave won’t start, displaying F1E4 code. Installed new control. No error codes shown. Unit test good. Informed customer of survey."
Near Boerne, TX 78015
Ezequiel V.
Job Details: 10/30/2019
DRYER MAYTAG MEDX500XW0 "Checked dryer, loud noise coming from motor. Replaced motor. Dryer working as designed."
Near San Antonio, TX 78247
Devon F.
Job Details: 10/30/2019
MW-HOOD COMBO MAYTAG MMV5208WS1 Customer complaint was unit would not start. Upon arrival customer told me other company named Allstate Appliance repair broke top part of microwave. Ordering new micro switches to resolve issue. Collected 113.66 check; ordrng 1 W10269458 (switch) and 1 W10727360 (microswitch)
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2019
RANGE JENN-AIR JDRP548WP03 Confirmed rust on griddle module. Ordering new Griddle module to replace. ; ordrng 1 W10625221 (module)
Near Boerne, TX 78015
Colton B.
Job Details: 10/30/2019
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS04 "Issue was an F1E1 error code. Replaced control board to resolve issue. Unit testing good, both oven heated well."
Near San Antonio, TX 78255
Colton B.
Job Details: 10/30/2019
DRYER MAYTAG MEDB835DW4 Installed new control board. Tested unit. Unit tested good. Informed customer of survey.
Near San Antonio, TX 78255
Colton B.
Job Details: 10/30/2019
ICEMAKER (STANDA KITCHENAID KUIC15PRXS2 Issue is that the evaporator thermistor was completely missing and the valve was leaking.Replaced both to resolve issue. Unit testing good. Going to call back later today to verify ice production and collect payment for parts used. Customer left before repair was completed.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Ran diagnostics on unit. Evaporator fan is out. Ordered part to resolve issue. ; ordrng 1 WP2315549 (evap fan motor)
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Second holder to the bottom drawer is broken. Ordering parts to resolve issue.; ordrng 1 W11368751 (PAN HOLDER)
Near San Antonio, TX 78216
L
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue was ice maker not making ice. Replace ice maker. Check for error. Ice maker now making ice. Unit working as design No other issues. Job complete.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/30/2019
DRYER WHIRLPOOL WGD9400SW0 "Unit not heating. Found faulty thermal cutoff, burner coils and igniter. Igniter wasn’t sent even though ordered. Customer ordered igniter himself. Coming back Saturday for the repair. ; used 1 279973 (CUTOFF-TML) from stock"
Near Universal City, TX 78148
S. L.
Job Details: 10/30/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Found one gasket torn, reordering new gasket and silicone sealant. Call when parts come in.; ordrng 1 482338 (adhesive) and 1 W10355591 (gasket-fip)"
Near San Antonio, TX 78253
Richard G.
Job Details: 10/30/2019
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 "Changed power cord, transformer, and nut. Tested unit, did not trip breaker and heating up water. Unit is good to go. Home is still being worked on, no one to leave survey information with."
Near Boerne, TX 78015
Douglas H.
Job Details: 10/30/2019
REFRIGERATOR KITCHENAID KBFS25ECBL00 Metal plate in back was bent. Straighten Ed back out. No further issues at this point.
Near Universal City, TX 78148
S. L.
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Installed new adjuster and retainer clips found one tine pivot bad ordering new tine pivot rescheduling fr Friday.; ordrng 1 W10082853 (pivot-tine)
Near Kendalia, TX 78027
Douglas H.
Job Details: 10/30/2019
RANGE WHIRLPOOL WFG320M0BW2 Changed all orifice so out. Unit is functioning as designed. No further issues at this point.
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Determined issue is voltage issue at the control to the defroster. Also replacing bimetal thermistor as a precaution. ; ordrng 1 W11089236 (cntrl-elec) and 1 W11170613 (harns-wire)
Near San Antonio, TX 78213
Christian G.
Job Details: 10/30/2019
WASHER MAYTAG MVWC565FW1 Issue stated by customer: washer leaking from drain house. Installed new drain hose. Ran through test cycle. Unit tested good. Informed customer of survey.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/30/2019
DRYER MAYTAG MEDC465HW0 "Customer complaint is that when she purchased the dryer, the installer changed the door swing and warped the door. Installer told her she’d have to just deal with it the way it is. Verified door is warped, and hinges are bent, also noticed the front panel is bent near the hinges . Ordering hinges, inner door, outer door, seal, and front panel.; ordrng 1 W10806345 (panel) and 1 W10861224 (door) and 1 W10861521 (seal-door) and 2 WPW10362431 (hinge)s and 1 WPW10463967 (door)"
Near San Antonio, TX 78258
L
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Issue was ice building up in freezer. Found evap drain was clogged. Defrost evap and unit now draining water. No further issues. Job complete
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
WASHER MAYTAG MVWX655DW0 "Customer issue was that the washer was slipping in agitation. Splutch looked good. Agitator was loose, tightened it down. Real test with wet load of clothes, agitation sounded good. Collected service call and asked customer to record if it happened again. Unit testing good.."
Near San Antonio, TX 78260
Steven G.
Job Details: 10/30/2019
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Checked ice maker ran cycle unit made a slab of ice, found broken cutter grid and water valve leaking, ordered parts and will return with compressor just in case ; ordrng 1 W10485968 (grid-cuttr) and 1 W10646596 (WATER VALVE ) and 1 W10776033 (tube-water)"
Near San Antonio, TX 78229
Christian G.
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW6620HC0 Issue stated by customer: Noisy operation. No error codes present. Ran through diagnostic tests. Unit test good/could not replicate issue.
Near San Antonio, TX 78248
Tommy B.
Job Details: 10/30/2019
REFRIGERATOR KITCHEN AID KSCS23FVMK01 Last visit found fridge to be shorting due to faulty evaporator fan motor. Swapped with new parts and the issue persists. Called techline and spoke to Kurt who recommended a control as the unit was functional without fan motor connected. Ordering control to resolve issue. ; ordrng 1 W10823803 (cntrl-elec)
Near San Antonio, TX 78244
S. L.
Job Details: 10/30/2019
DRYER WHIRLPOOL WED4815EW1 "Found thermal fuse open replaced fuse tested unit it i on. Ran temperature test on exhaust 3 cycles average cutoff 178 ordering new operating thermostat and timer timer is loud too. Rescheduling 11/4 advised to not use til repair is made.; ordrng 1 279816 (thermal cut off hi) and 1 W10185982 (timer) and 1 WP3387134 (thrmst-fix), used 1 WP3392519 (FUSE) from stock"
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDF520PADM6 "Issue was no heat from dishwasher. Replaced heating element, unit tested good. Collected P&L."
Near San Antonio, TX 78256
Steven G.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Added die dryer ordered compressor will return next week; ordrng 1 W10445423 (compressor) and 1 W10570565 (evaporator), used 1 W10143759 (DRIER UV) from stock"
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced board and dampener. Unit is functioning as designed. No further issues at this point. Yes to survey. Left behind.
Near San Antonio, TX 78260
Ivan B.
Job Details: 10/30/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced control assembly and programmed control. Unit working properly at this time. Control panel skin black stainless instead of regular stainless. Ordered stainless skin. Rescheduled 11/1; ordrng 1 W10899877 (CONTROL PANEL SKIN)
Near Castroville, TX 78009
Justin
Job Details: 10/30/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Spoke with techline and documented my findings, 7726239829. Andrew from techline said if issue occurs after changing out bad appliance manager. The issue will be with the wire harness. W11225369 will need to be ordered if issue occurs again."
Near San Antonio, TX 78248
Jesus C.
Job Details: 10/30/2019
COOKTOP ELECTRIC KITCHENAID KCED600GSS01 Installed new cooktop and bezel and foam. Will have to order the rest of the bezels. Burners are not working properly. Ordering new switches. ; ordrng 1 W10437092 (switch-inf) and 2 W10437094 (switch-inf)s and 1 W10578768 (switch-inf) and 4 W10593536 (bezel-knob)s
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 "Issue was a blown fuse on oven. Replaced control board fuse, unit now operating as intended. Unit testing good. Collected for P&L."
Near San Antonio, TX 78219
S. L.
Job Details: 10/30/2019
REFRIGERATOR MAYTAG MSB26C6MDH02 "Ran diagnostics found unit will not cool unless in service mode, needs new ui and control, will get thermistors just in case needed rescheduling 11/12 customer wants pm call.; ordrng 1 W10280385 (thermistor) and 1 W10280386 (thermistor) and 1 W10759661 (cntrl-elec) and 1 W10889444 (cntrl-elec)"
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 10/30/2019
COOKTOP ELECTRIC KITCHENAID KECC604BBL00 Rescheduled for customer availability.; schdld next appmnt for 10/31 THU !
Near San Antonio, TX 78244
S. L.
Job Details: 10/30/2019
DISHWASHER AMANA ADB1400AGB1 Complaint is unit not going into wash cycle. Checked operation found couple debris under float assembly advised customer to make sure this area is clear advised of survey and leave behind paper. No email provided
Near Kirby, TX 78219
S. L.
Job Details: 10/30/2019
COOKTOP ELECTRIC MAYTAG MEC7430WS01 Found LR and Rr infinite switch has burn marks on it and causing improper heating tested other burners these are good. Ordering both rescheduling ; ordrng 1 WPW10244639 (switch-inf) and 1 WPW10434447 (switch-inf)
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/30/2019
WASHER MAYTAG MVWC565FW1 Unit not starting. Found faulty control board. Replaced board. Calibrated. Ran diagnostics on unit. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
DRYER MAYTAG MEDC465HW0 Customer issue was a noisy dryer. Found issue to be a pulley. Replaced pulley and belt. Unit tested. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78212
Steven G.
Job Details: 10/30/2019
ICEMAKER (STANDA KITCHENAID KUID308ESS2 "Checked ice maker found overflow of ice not cutting off, and ice slab on Evaporator and out of water never cycled, and housing not letting water into reservoir ordered parts; ordrng 1 W10511923 (thermistor) and 1 W10555394 (housing) and 1 W10764770 (harns-pump)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
REFRIGERATOR JENN-AIR JFC2290REM00 "Customer issue was a noisy baffle. Replaced baffle to resolve issue, unit tested good. Left survey behind and talked to customer about survey."
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/30/2019
DRYER MAYTAG MED6630HC0 Calling techline per notes. Spoke with Kurt. Kurt didn’t really want to listen to what I was saying. Suggested to put masking under blower housing 505168. Also finding the blower wheel and motor to the primary cause the noise. Ordering motor and blower wheel to resolve the issue. ; ordrng 1 W11086656 (motor-drve) and 1 W11254843 (collar) and 1 WP505168 (tape-drip) and 1 WP697772 (blower wheel)
Near San Antonio, TX 78201
Christian G.
Job Details: 10/30/2019
DRYER WHIRLPOOL WED5000DW2 "Issue stated by customer: dryer runs too long, handle broke off. Found timer switch to constantly run while plugged in. Ordering parts.; ordrng 1 W10861225 (handle) and 1 WPW10185992 (timer)"
Near Boerne, TX 78006
Tommy B.
Job Details: 10/30/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stated that the unit is leaking water from the icemaker into the door. Observed water accumulating at the bottom of the ice bin. Cleared away the ice and moisture from assembly. Removed panel to observe any leaking behind near water line. Ordering icemaker to resolve leak issue. Customer will observe unit to see if the issue persists. ; ordrng 1 W11294907 (icemaker)
Near Helotes, TX 78023
Steven G.
Job Details: 10/30/2019
REFRIGERATOR KITCHENAID KFIV29PCMS "Found refrigerator cooling after last tech defrosted, replaced evaporator fan and THERMISTOr, checked operation unit working normal at this time ; used 1 W10902214 (THERMISTOR ) from stock"
Near Converse, TX 78109
S. L.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Called tech line SR number 7726245636 was told inspect evaporator panel found shield loose on left side, tech lime said before replacing shield try to replace evaporator panel and order 2 of gasket WP2253055 to dampen noise. If this doe not,work evaporator will have to be removed and shield will have to be replaced. Rescheduling Tuesday 11/5 customer,wants am appt, if possible.; ordrng 2 2304241 (gasket)s and 1 W10463013 (cover-evap) and 2 WP2253055 (gasket)s"
Near Boerne, TX 78006
Colton B.
Job Details: 10/30/2019
MW-HOOD COMBO MAYTAG MMV4205DS0 "Called ahead to customer at 3:15. Customer stated they were running to the Humane Society, but that they would be back. Tried to get to customers house, but the road to get there was too rough. Could not get to house without fear of damaging the van. Tried to call customer to let them know, however no one picked up and I could not leave a voicemail. Unless an alternate route is available, we will not be able to service this unit."
Near Boerne, TX 78015
Tommy B.
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW5000DW2 Customer stated the issue was the unit would not start up. Tested voltage in the home which was 120 V. Swapped out control board and unit powered on. Ran automatic test cycle to ensure unit is functioning normally. No further issues at this time. Yes to survey.
Near San Antonio, TX 78223
Shawn W.
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced handles. Briefed Manager that unit was now ready for re-sale. Job complete.
Near San Antonio, TX 78254
Justin
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Found ice maker getting 120 but producing ice a very slow pace, tried truck stock ice maker but showed bad out of truck stock. Will need to order ice maker and new harness due to a open thermistor from test 33.; ordrng 1 W10838084 (harns-wire) and 1 WPW10300022 (icemaker)"
Near Converse, TX 78109
S. L.
Job Details: 10/30/2019
RANGE AMANA AGR5330BAS3 Spoke to customer SHE CANT BE HOME TILL AFTER 430 rescheduling 11/5 4-6 emailing NR.; schdld next appmnt for 11/5 TUE 4-6
Near San Antonio, TX 78257
L
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ Issue was supplied line was damage. Replace reservoir. Tested unit no other issues
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Checked dishwasher found error code F2E2. Ordering new console and control ; ordrng 1 W10825369 (brace) and 1 W10825638 (connector) and 1 W10897417 (console) and 1 W10904715 (cntrl-elec)
Near Castroville, TX 78009
Justin
Job Details: 10/30/2019
DISHWASHER KITCHEN AID KUDP01FLBL6 "Replaced control UI, fixed issue with unit. Tested out in heavy cycle, to ensure it would engage all test. Test passed."
Near San Antonio, TX 78257
L
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW5620HW Check unit. Damage on side. Ran diagnostics no error codes. Unit is working as design. Job complete.
Near San Antonio, TX 78254
Justin
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found the freezer temp higher than set point settings, fridge setting was set to 34 degrees and did not seem to be correct temps as well. Suggest ordering a sealed system tech out to throw a dryer on to check for leaks. ; ordrng 1 WPW10143759 (dryer)"
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW5620HW0 "Checked washer. Found UI stuck. Preformed voltage checks, all checks good. Plug unit into wall outlet. Ran diagnostics found no error codes. Ran quick test cycle . Checks ran as designed. Job complete"
Near San Antonio, TX 78259
Ivan B.
Job Details: 10/30/2019
MICROWAVE OVEN WHIRLPOOL WMH31017HS Tested ace and test ran. Unit working properly at this time. No issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78259
Ivan B.
Job Details: 10/30/2019
MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 Checked microwave got fault code f2e1. Went through troubleshooting steps. Control panel bad. Ordered replacement control panel. ; ordrng 1 W11040881 (CONTROL PANEL ASSEMBLY )
Near San Antonio, TX 78259
Ivan B.
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW4855HW1 Unit had no power and lid lock was stuck. Unlocked lid lock still no power. Hooked to another outlet and unit ran fine. Outlet is bad.
Near San Antonio, TX 78259
Ivan B.
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Unit was operating properly. No issues in function. Instructed customer about using rinse aid and properly loading the dishwasher. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78256
Ivan B.
Job Details: 10/30/2019
DRYER WHIRLPOOL WED75HEFW0 Checked dryer. No power to dryer. Checked outlet and outlet is fine. Problem with control board and console. Ordered replacements. Rescheduled 11/4; ordrng 1 W10391519 (CONSOLE PANEL) and 1 W10847946 (CONTROL BOARD)
Near San Antonio, TX 78205
Jesus C.
Job Details: 10/30/2019
REFRIGERATOR AMANA ART106TFDW01 Installed new drain line. No further issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Dishwasher was not mounted level. Leveled unit and it ran through a test cycle unit is draining properly after remounting. Spoke with customer about survey and leave behind.
Near San Antonio, TX 78256
Ivan B.
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW7000DW4 Checked washer and lid lock is visibly broken. Ordered replacement part. Rescheduled 11/1; ordrng 1 W10787878 (LID LOCK ASSEMBLY )
Near San Antonio, TX 78254
Justin
Job Details: 10/30/2019
RANGE WHIRLPOOL WFE550S0HZ1 Found part damaged out of box. Will order new handle and reschedule for the 5th. ; ordrng 1 W11110499 (hndle-door)