Service History 255

Near Boerne, TX 78006
Douglas H.
Job Details: 12/11/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Unit had f7e4 error mismatch boards. Ordering console and electronic control to resolve the issue.; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near San Antonio, TX 78254
Richard G.
Job Details: 12/11/2019
MW-HOOD COMBO WHIRLPOOL WMH53520CS7 Customer complaint is that sometimes the microwave will work and sometimes it won’t. Found the interlock switches to be bad. Replaced interlock switches. Tested to complete. Unit is good to go. No email to add.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
COOKTOP ELECTRIC KITCHEN AID KICU569XBL00 Evaluated unit now that power was confirmed. Determined customer used non ferrous pans. Issue resolved. Steve SR# 7726608807
Near Universal City, TX 78148
S. L.
Job Details: 12/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Removed control panel replaced fuse preheated ran diagnostics all operations normal. Advised of survey and paper.
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
DISHWASHER KITCHEN AID KDTE704DSS0 "Customer complaint was that the dishwasher would not run or drain. Found glass in drain pump impeller. Removed glass, unit tested good. Dishwasher is now washing and draining as intended. Collected service call."
Near Schertz, TX 78108
S. L.
Job Details: 12/11/2019
DRYER MAYTAG MEDX655DW1 "Removed vent found duct makes 90 degree turn to roof found wood chips and lint in duct, measured temps and operation thermostat functions at exhaust on all 3 settings found normal range of temps customer need dryer vent duct cleaned all operations normal advised of potential fire hazard and to get this done asap. Advised of survey and paper"
Near San Antonio, TX 78253
Justin
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW4616FW2 "The bleach department was full of laundry detergent, instructed customer to only put bleach in that area not laundry detergent. Detergent thickens up after a while of leaving it like that. Unit is good to go, went over survey with customer."
Near Kerrville, TX 78028
Sherman
Job Details: 12/11/2019
RANGE WHIRLPOOL SVE47600B Upon arrival unit is locked and fan staying on. Down draft unit. Spoke to Austin. Sr#-7726611673. Control board or oven temp sensor. Sensor tested good. Customer thinks unit is to old to invest that much money in. Yes to survey and leave behind.
Near San Antonio, TX 78253
Justin
Job Details: 12/11/2019
RANGE WHIRLPOOL WFG550S0HZ1 "Saw the oven temp fluctuate multiple times from showing good temp ranges to bad ones, adjusted the calibration up to 10 degrees and tested the cycles again and it passed multiple times. If customer calls back in order W10833885 and W11258611. Unit is showing to be good now."
Near Spring Branch, TX 78070
Ivan B.
Job Details: 12/11/2019
REFRIGERATOR KITCHEN AID KRFF507HPS00 Checked refrigerator. Water leaking from inlet. Water hose is in tact no damage no leaks no wetness. Leak is being caused by water valve. Ordered replacement. ; ordrng 1 W10341329 (WATER VALVE)
Near San Antonio, TX 78240
Tommy B.
Job Details: 12/11/2019
WASHER MAYTAG MVWB765FW3 Last visit found faulty user interface. Swapped with new UI to resolve issue. Unit tested good now. Yes to survey.
Near San Antonio, TX 78258
Jesus C.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Complaint I water leaking. Found water line from filter to reservoir is damaged. Ordering new water line and reservoir. ; ordrng 1 W10279884 (tube-water) and 1 WPW10366790 (reservoir)
Near Kendalia, TX 78027
Douglas H.
Job Details: 12/11/2019
FREEZER WHIRLPOOL WZF56R16DW04 "60 psi high side -30 microns low side .5 amp drawCalling techline due to reoccurring issues. Spoke with David. He stated to run nitrogen pressure test. Then check for leaks if still can’t find leak call back. Ran nitrogen pressure test. Indicated a leak. Still couldn’t locate leak. Calling techline back. Spoke with Butch, he stated dreaming unrepairable. Sr 7726608814"
Near San Antonio, TX 78254
Richard G.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFC150M0EB3 Customer complaint is that the oven does not heat at all. Unit showing F9 on screen when I arrived (miswired house/miswired range). Checked outlet and terminal block. Getting proper voltages at correct points. Getting proper continuity and voltages at all test points. Customer states unit previously worked and no one has worked on the unit. Ordering control.; ordrng 1 W11122555 (cntrl-elec)
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Called ahead and left a message on first number. Called second number and it was busy. Arrived and the doors were shut explaining that there was a meeting and they were closed. It had a number for Maintenance emergencies, called that number. Explained the situation to the messaging service. Gave her our office number. Called both the numbers again, left message on the first number, second number was busy. (Picture included). Waited 15 minutes, just about to head to the next call and they came outside. Temperature in freezer is 69 degrees F. Temperature in fresh food section is 69 degrees. Electrical outlet is fine. Unit will not go into diagnostics which indicates it will need a new control board. I have ordered the part. Maintenance Manager decided to go ahead and set the appoint, although he preferred contacting his Supplier HD Supply which he asked me to stay and speak with. I did out of a courteously. HD Supply stated that it would be up to Whir
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "I could not find anything in the Tub frame and door assembly that would indicate that the door was not installed incorrectly. The door, tub and countertop were level. It did however, seem like the door to frame brackets should seat more snuggly. The pins are part of the frame of the tub, so nothing could be done about that to lower the door. I did not see any damage on the unit. I called Tech-Line and talked to Dave. He explained that the Tub frame and door assembly would have to be replaced. SR# 7726611628. I called Nik who suggested we try the brackets, which he has found to work in the past. I called the client and explained we would be out there Friday with the brackets. I also noticed that one of the wheels on the balance assembly was chipped, even though it works. I will replace it. I also noticed there was damage to the gasket at the installation brackets. I will replace it.; ordrng 1 8534853 (arm,hinge right) and 1 8534854 (arm,hinge lf) and 1
Near San Antonio, TX 78228
Steven G.
Job Details: 12/11/2019
DRYER MAYTAG MED6630HW0 "Checked dryer ran diagnostics found bad control and thermistor ordered, do not send anyone but me; ordrng 1 8577274 (thermister) and 1 W11170771 (CONTROL )"
Near San Antonio, TX 78247
Devon F.
Job Details: 12/11/2019
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 Duplicate ticket called randy to make sure not missing service for a unit he said no only one appointment today
Near Cibolo, TX 78108
S. L.
Job Details: 12/11/2019
WASHER MAYTAG MVWB835DW0 Removed old suspension rods installed new ones loaded unit with wet clothes put in high spin all operations normal advised of survey and paper.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/11/2019
DRYER WHIRLPOOL WED72HEDW0 "Checked dryer found drum not sitting on rollers properly making it unable to spin, reseated drum dryer working as designed. Job complete."
Near Cibolo, TX 78108
Shawn W.
Job Details: 12/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Conducted the checks for low fan sped which led to a need to replace the ACU due to the P4- not receiving the 5 VDC. Replaced both ACUs. It was still receiving the same error code which required changing out the UI. Replaced UI went through the general procedures. Worked with the client to reconnect the unit to WiFi. Conducted diagnostics, no errors. Conducted component activation, all loads were doing work. Preheated lower oven to 316 degrees F. Temperatures fine. Preheated upper oven to 275 degrees F. Temperature fine. Fully operational. Job complete."
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Replaced faulty evaporator motor. Issue resolved.
Near San Antonio, TX 78210
Jesus C.
Job Details: 12/11/2019
WASHER MAYTAG MVWB300WQ1 "Installed new hinges, hing arms, top, and lid. No issues during testing. Tested to complete."
Near Schertz, TX 78154
Jim G.
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Scott SR# 7726612096Adjusted manually issue resolved. Parts were not needed after all.
Near San Antonio, TX 78230
Tommy B.
Job Details: 12/11/2019
MW-HOOD COMBO WHIRLPOOL WOC75EC7HS00 Last visit found faulty blower fan. Replaced with new part to resolve issue. Unit testing good now.
Near San Antonio, TX 78228
Steven G.
Job Details: 12/11/2019
WASHER MAYTAG MHW6630HW0 "Checked washer ran diagnostics found bad control ordered, send no one but me; ordrng 1 W11329039 (CONTROL )"
Near San Antonio, TX 78254
Ezequiel V.
Job Details: 12/11/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Reseated oven to wall, oven door is bent out ward at corner making not flush. Ordering door and nameplate. ; ordrng 1 W10866265 (glass-door) and 1 W10884775 (nameplate)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/11/2019
WASHER AMANA NTW4516FW2 Checked washer found lid lock faulty. Replaced lid lock latch. Ran diagnostics no error codes. Good wash cycles.Job complete.
Near Spring Branch, TX 78070
Ivan B.
Job Details: 12/11/2019
WASHER MAYTAG MVWB835DW4 Checked washer. Ran diagnostics and unit operated properly. No fault codes. Tested individual functionality and all components tested properly. Unit operating as designed. Customer is elderly blind man. Does not have email.
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFE505W0HS1 Checked rang. Kept getting noise when preheating. Techline SR# 7726607492. Issue is a known issue throughout whirlpool on this model. Noise is caused by the bake element holder. Best remedy per tech line is to bend legs on bake element holder to make the even and keep the legs from sliding when the heat expands them. Noise is much less then before at this time. No further issues.
Near San Antonio, TX 78210
Jesus C.
Job Details: 12/11/2019
DRYER AMANA NED4655EW1 Found belt was damaged. Installed new belt. Tested to complete. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78209
Steven G.
Job Details: 12/11/2019
DISHWASHER KITCHENAID KDTE254ESS3 "Checked dishwasher found unit leaking lots of water, found crack in pump drain hose replaced hose checked operation unit is working properly now, after pushing dishwasher back into cabinet saw floor was buckled took pictures ; pckd up 1 WPW10545278 (hose-drain)"
Near Shavano Park, TX 78249
Tommy B.
Job Details: 12/11/2019
OVEN ELECTRIC (S WHIRLPOOL KEBS207SSS04 Will need a helper tech to install part. Have created helper ticket.; schdld next appmnt for 12/12 THU !
Near San Antonio, TX 78254
Richard G.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the unit will drain but water will go back into the unit from the drain. Checked drain hose and found that the hose is clogged at the end towards the garbage disposal. Ordering drain hose.; ordrng 1 WPW10545278 (drain hose)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 12/11/2019
DISHWASHER KITCHENAID KDFE104HWH0 Checked ran 3 diagnostics cycle no error codes found during all 3 test. No water remaining in dishwasher. Unit operating as designed. Job complete.
Near San Antonio, TX 78228
Steven G.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Checked refrigerator found bad compressor not pumping correctly ordered; ordrng 1 W10575980 (compressor)
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer issue is frosting in freezer. Last time out was a no show, but unit needs ice maker and potentially an adapter per the “frost in freezer” service pointer. Called ahead to customer to let him know that I do not have the parts and that I need to reschedule to a day where I have them. Scheduled for Friday, but left office # in v/m in case that day doesn’t work for him. Ordering ice maker and adapter and letting AE know about situation.; ordrng 1 W10864518 (adapter) and 1 W10886931 (icemaker)"
Near San Antonio, TX 78248
Tommy B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Customer stated that the unit is not making ice. Removed icemaker to check fill tube and it is unobstructed. Manually tested motor and called for water both of which occurred. Found issue to be the connector to the IM components in the icemaker was not fully inserted. Unit tested good now with no further issues. Yes to survey.
Near San Antonio, TX 78255
Colton B.
Job Details: 12/11/2019
DRYER WHIRLPOOL WED6620HC1 "Issue was a poor dry and image burned on UI screen. Replaced UI to resolve that issue. Shortened vent hose with customer permission to allow for better ventilation to the outside. Found moisture in vent hose last time, so I believe that to be the culprit for poor dry. Unit testing good."
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW5700XW3 "Checked washer, unit was operating when arrived. Ran diagnostics found water lines swapped, washer was making noise while agitating replaced cam noise went away . Ran cycle with load unit operating as designed job complete.; used 1 W10721967 (CAM) from stock"
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDF130PAHB1 Tested dishwasher. Will not run. Found male part of door latch was bent and not connecting to latch on dishwasher door. Reshaped door latch. Door closing properly. All test pass in diagnostics. No further issues. Tested to complete.
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 12/11/2019
OVEN WHIRLPOOL WFE550S0HZ1 "Inspected for oven door issues found outer trim pulling away due to defect in adhesive,found passive door hinge rubbing when opening/closing door,diagnosed to need door hinges and outer door assembly ; ordrng 1 W11249559 (glass-door) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Near San Antonio, TX 78255
Colton B.
Job Details: 12/11/2019
WASHER MAYTAG MVWB765FW "Issue is a knocking noise during agitate. Replaced motor, rotor and clutch to resolve issue. Unit testing good, all noises are normal operation."
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/11/2019
DISHWASHER MAYTAG MDB7709AWB2 Tested dishwasher. Will not power on. Good power to board. Will have to order new board. Gave customer quote for part W11202746 is 209. Labor 120. Collected service fee. Customer will call if they want to continue repairs.
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFE505W0HZ1 Customer complaint is that broil element will turn off and on. Also complaint that bake is not working properly. Tested oven. Broil element is working properly. Bake element is working properly. Set temp to 300. Temperature average at 300. No issues with unit. Called tech line to verify unit is working as designed. Sr 7726609453.
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDF520PADM6 "Checked dishwasher found lower spray arm not rotating good water flow, replaced motor assembly. Ran cycle spray arm working as designed so as the dishwasher. No error codes found during testing. Job complete."
Near Schertz, TX 78108
S. L.
Job Details: 12/11/2019
WASHER MAYTAG MVWB865GW0 Removed basket replaced drive assembly and clutch reassembled tested no leaks calibrated unit and leveled. All operations normal advised of survey and paper.
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced water valve. Instructed customer to wait 24 hours to see if unit began producing ice again. Left check on kitchen counter. Customer visiting mother will be out for a while. Will retrieve check during tomorrow’s route.
Near Conway, AR 72034
Doug M.
Job Details: 12/11/2019
DRYER WHIRLPOOL WED6620HW0 "Inspected unit for vibrating,found vibration noise coming from blower housing,made several adjustments to housing noise won’t go away,diagnosed to need blower housing,collar,and blower wheel ; ordrng 1 W11310026 (collar) and 1 WP697772 (blower wheel) and 1 WPW10211911 (housing)"
Near San Antonio, TX 78245
Richard G.
Job Details: 12/11/2019
MICROWAVE OVEN WHIRLPOOL WMC30516HZ0 Called customer. States that unit is being replaced by Whirlpool and to cancel appointment.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer stated that the unit is not drying this is for the dishwasher itself. Checked the heater and diagnostics and is functional. Reviewed use and care guide, Rinse aid, and loading practices with a customer. Unit testing good."
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced gasket. Issue resolved.
Near Hot Springs, AR 71909
Doug M.
Job Details: 12/11/2019
OVEN JENN-AIR JJW2830DP01 "Replaced blowers,upper oven control,and control panel due to upper fan not running,f2e1 error code,and unit cutting off when both ovens are running tested unit operation checks ok"
Near Hot Springs, AR 71913
Doug M.
Job Details: 12/11/2019
WASHER AMANA NTW4516FW2 "Inspected unit for leak found water leaking from fill valve due to crack in valve, replaced fill valve tested unit operation checks ok"
Near Hot Springs, AR 71901
Doug M.
Job Details: 12/11/2019
DRYER WHIRLPOOL WED4815EW1 "Inspected unit for long dry times,verified unit is working as designed,found plastic vent hose on back of unit and over 8 ft vent run,showed customer proper installation instructions for better dry results,verified normal operation unit checks ok"
Near Helotes, TX 78023
Tommy B.
Job Details: 12/10/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Customer stated that the issue is the lower oven has never been used but glass is damaged. Inspection revealed this to be the case. Ordering new lower oven door glass to resolve issue.; ordrng 1 W10577911 (oven door glass)
Near Helotes, TX 78023
Tommy B.
Job Details: 12/10/2019
WASHER MAYTAG MVWB855DC1 Customer stated that the issue was that the unit will not power on. Check the voltage at the wall and also at the control. Both are receiving 120 V. Found issue to be faulty UI. Customer does not wish to proceed with repairs being out of warranty. Collected service call.
Near Boerne, TX 78015
Tommy B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer stated that the unit is not making ice. Found arm to be in the up position. Manually tested the motor and water inlet. Unit testing good now.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DW4 Last trip found metal spur on inner tub and it was tearing up clothes. Replaced inner tub and gearcase to resolve issues. Ran test everything working properly. Yes to survey and leave behind.
Near Boerne, TX 78015
Tommy B.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KRFC704FPS Cover to top of the door has cracks preventing bolting it down. Door chime is off at this time. Also used heat to expand the gasket as the door was touching the bottom pantry handle. Ordering door cover to resolve hinge issue. ; ordrng 1 W11371720 (DOOR COVER)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced freezer bins. Under warranty per receipt. Yes to survey and leave behind.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/10/2019
OVEN ELECTRIC (D JENN-AIR JJW3830WS02 "Last trip found faulty control panel, UI, and blower. Replaced all part to resolve issues. Unit tested good, yes to survey and leave behind."
Near San Antonio, TX 78258
Jesus C.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer wants to reschedule. ; schdld next appmnt for 12/11 WED !
Near San Antonio, TX 78259
L
Job Details: 12/10/2019
RANGE WHIRLPOOL WFG525S0HS1 Issue door won’t close. Found door to be damage. Ordering parts. Also ordering control board. Since it’s not turning on. ; ordrng 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door) and 2 W10544179 (brkt-suprt)s and 1 W11175594 and 1 W11204525 (cntrl-elec)
Near San Antonio, TX 78218
Christian G.
Job Details: 12/10/2019
DISHWASHER KITCHENAID KDPE334GPS0 Unable to return at a convenient time to customer: will return Monday to install.; schdld next appmnt for 12/9 MON !
Near Boerne, TX 78015
Colton B.
Job Details: 12/10/2019
WASHER WHIRLPOOL WFW8620HW1 Issue was broken wire. Replaced two wiring harnesses to resolve issue. Unit tested good.
Near San Antonio, TX 78255
Colton B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL GS5SHAXNT00 Called customer to reschedule for Saturday at 8am.; schdld next appmnt for 12/7 SAT 8 am
Near Boerne, TX 78015
Douglas H.
Job Details: 12/10/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "UI screen keeps blacking out. Reset power to turn screen back on. Called techline due to reoccurring issues. Spoke with Rick, he stated make sure voltages are correct to main board and UI. Voltages are good. He then stated to to replace both UI and appliance manager board. Sr 7726577609; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE )"
Near Boerne, TX 78015
Douglas H.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated handle loose on refrigerator drawer. Tightened handle everything working properly. Yes to survey and leave behind.
Near San Antonio, TX 78230
Ivan B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Thawed all frost and ice out of the freezer compartment. Replaced evap motor and evap assembly. Unit should be operating properly at this time. Advised customer to give 24 hours to reach optimum temperature and if any issues to contact us.
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Replaced Control board and light module ran diagnostic checks good. No errors all lights working. Job complete.
Near San Antonio, TX 78258
L
Job Details: 12/10/2019
DISHWASHER KITCHENAID KDTE204GPS0 Issue was unit not starting. Or cleaning dishes replace control board and pump motor. Ran diagnostics and quick cycle. . Unit now cleaning and working as design. Job complete.
Near San Antonio, TX 78232
Devon F.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Customer complaint was unit would dispense water very slow replaced inlet valve to resolve issue. Unit is operating as designed.
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/10/2019
DRYER WHIRLPOOL WED8500DC4 Tested dryer. Can hear rattling noise during testing. Issue is intermittent. Could not find source of noise. Issue might be caused by idler pulley. Will order new pulley. ; ordrng 1 W10547287 (idler pulley)
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/10/2019
WASHER MAYTAG MVWX655DW0 Replaced basket wash plate gear case and housing. Ran diagnostics no error codes. Ran calibration no issues. Washer working as designed. Job complete.
Near San Antonio, TX 78232
Devon F.
Job Details: 12/10/2019
DRYER WHIRLPOOL WED6620HW0 Customer complaint was unit would not turn on replaced control board to resolve issue.
Near San Antonio, TX 78232
Devon F.
Job Details: 12/10/2019
WASHER MAYTAG MHW5630HC0 Customer complaint was unit would keep getting error codes replaced control board to resolve issue unit operating as designed.
Near San Antonio, TX 78259
Devon F.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Customer complaint was unit door not even tried to level it out as much as possible customer still unsatisfied called tech line they suggested bending the henge to even door customer don’t want nothing bent on unit. Customer needs everything perfect. Unit is operating as designed.
Near Bulverde, TX 78163
Jim G.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Heater mullion was misaligned. Removed part and reinstalled properly. Issue resolved.
Near Kerrville, TX 78028
Sherman
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB04 Upon arrival. Replaced door and emblem. No further issues at this time. Yes to survey.
Near San Antonio, TX 78216
Jesus C.
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DW0 Installed new gearcase and washplate. Ran calibration cycle. Ran diagnostics verification test. No issues. Ran high spin cycle. Reached top speed. No issues during testing. Unit is working properly. Tested to complete Collected payment for labor.
Near San Antonio, TX 78229
Richard G.
Job Details: 12/10/2019
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Replaced lid. Tested unit. Operating as designed. Unit is good to go.
Near Kerrville, TX 78028
Sherman
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Checked unit upon arrival. Ice occasionally hanging up in end of dispensary. Advised customer on how it could hang up and cause crushed. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78213
Ivan B.
Job Details: 12/10/2019
WASHER AMANA NTW4605EW0 "Didn’t have to change gearcase. Impeller had heavy sudsing. Cleaned thoroughly and grinding sound is gone. However, the lid lock assembly is behaving erratically at this time. It keeps engaging and disengaging on its own. Ordered replacement.; ordrng 1 W10682535 (LID LOCK ASSY)"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/10/2019
WASHER WHIRLPOOL WTW7500GC2 Checked washer found bad water inlet valve error code for long fill no fill. Replaced valve ran diagnostics washer checks good.job complete.; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78240
Christian G.
Job Details: 12/10/2019
WASHER WHIRLPOOL WTW5700XW3 Issue stated by customer: washer not operating properly. Replaced Basket and drive pulley. Unit test good. Informed customer of survey.
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/10/2019
WASHER WHIRLPOOL WTW7000DW0 Installed new control and drain pump. Ran calibration. Ran diagnostics test. Good drain. No issues during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78240
Christian G.
Job Details: 12/10/2019
REFRIGERATOR MAYTAG MFT2574DEM00 "Issue stated by customer: refrigerator not cooling. First tech called tech line, tech line recommended compressor replacement based off of over amperage draw. Tech sheet shows 115 VAC should come out of P1(compressor) connector on EC board. Found 123 VAC from EC board complimenting over amperage draw. Called tech line again to confirm compressor replacement, spoke to Scott who also recommended sealed system tech to go out and check Freon levels. Putting customer CRP Program per nik.; ordrng 1 WPW10466675 (compressor)"
Near San Antonio, TX 78259
Devon F.
Job Details: 12/10/2019
DRYER WHIRLPOOL WED8500DC4 On marcone it says complete assembly but only get 1 part. Ordering control panel to resolve issue.; ordrng 1 W11158455 (panel-cntl)
Near San Antonio, TX 78212
Jesus C.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KSRB25FKSS01 Tested unit. No water in icemaker tray. Bypassed optical control. Water valve turns on. Fill tube is frozen. Cleared fill tube. Good water from fill tube. Good harvest on icemaker. U it is working properly. If fill tube freezes again will need to replace Icemaker water valve. PN 2205762
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/10/2019
WASHER MAYTAG MVWB765FW3 "Checked washer found error code F8E1 , after first diagnostics test I was not able to get back into diagnostics. Ordering valve and board.; ordrng 1 W11165546 (valve) and 1 W11183368 (cntrl-elec)"
Near Comfort, TX 78013
Colton B.
Job Details: 12/10/2019
FREEZER WHIRLPOOL WZF79R20DW Previous tech diagnosed a bad control. Replaced control box to resolve issue. Unit kicked on and is good to go. Instructed customer to give it 24 hours to reach temp.
Near San Antonio, TX 78214
Jesus C.
Job Details: 12/10/2019
MW-HOOD COMBO WHIRLPOOL WMH32519FB0 Tested microwave. Unit powers on. Will not heat. Loud buzzing during run. Magnetron test bad. Ordering new mag. ; ordrng 1 W10693025 (magnetron)
Near , TX 78015
Colton B.
Job Details: 12/10/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Issue was an hourglass stuck on screen. Replaced UI to resolve issue, unit tested good."
Near Helotes, TX 78023
Christian G.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Issue stated by customer: dishwasher not heating. Found F7E1 and F8E1 codes found. Drain filter clogged a bit. Cleared out and instructed customer on how often to check. Heater working. During diagnostic cycle. Ordering control.; ordrng 1 W10854221 (cntrl-elec)
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 12/10/2019
DRYER MAYTAG MEDX655DW0 Checked dryer found timer knob broken. Ordering new timer.; ordrng 1 WPW10642928 (timer)
Near San Antonio, TX 78259
Devon F.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Customer complaint was unit not cooling properly, called tech line they suggested following service pointer and tying thermistor to evap coil. Thawed all ice on evap and unit should be operating as designed."
Near Bulverde, TX 78163
Jim G.
Job Details: 12/10/2019
WASHER MAYTAG MHW5630HW0 Found the following errors: F0E2 oversuds F0E5 off balance Could not duplicate issues however there or might indicate that the off balance loads might account for some loads not wringing properly. Advised customer to check loads. Also noticed pedestal was slightly loose. No issues at this time.
Near San Antonio, TX 78257
Tommy B.
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE320M0ES2 Last visit found issue to be chipped cooktop. Replaced with new cooktop to resolve issue. No further issues at this time.
Near San Antonio, TX 78245
Justin
Job Details: 12/10/2019
RANGE WHIRLPOOL WFG550S0HZ1 "Replaced right side door hinge on oven, unit is good to go. Went over survey that whirlpool will send out to you with customer and leave behind."