Near Corpus Christi, TX 78415
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived at customers location inspection of unit shows behind pantry door large amount of ice forming. Replace evaporator motor and control to resolve issue. Customer is a diabetic. The sooner we get these parts the better would be for the customer; ordrng 1 W10799016 (motor-evap) and 1 W10811364 (cntrl-elec)
Near Corpus Christi, TX 78413
Adam
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF130PAHS1 Inspection of unit shows dishwasher missing strike. Replace to resolve issue; ordrng 1 8580309 (strike)
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
WASHER MAYTAG MHW5630HC0 "Installed part ordered, filled the tub with water, no leaks, the appliance is draining and working normal"
Near Inez, TX 77968
Michael
Job Details: 10/02/2020
DRYER WHIRLPOOL WED7120HC0 "Making loud noise per customer, found the right side of the cabinet was pushed in causing the drum to rub, removed the top and front panel and popped it out, ran the appliance m no longer making the noise.put the panels back on, F2E1 error code, there is no stuck keys, the appliance is no longer making the noise and working normal"
Near Aransas Pass, TX 78336
John L.
Job Details: 10/02/2020
COMPACTOR WHIRLPOOL TU800SPPQ2 "Inspected unit, found issue with main wire harness. Will need to replace to resolve.; ordrng 1 9872113 (harns-wire)"
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
DRYER WHIRLPOOL WED4815EW1 "The dryer is making a loud banking noise per customer. Ran the appliance, making loud noise, removed the front panel and found an eye ball from a stuffed animal, removed it, cleaned out lint from appliance and vent hose. put panel back in place, tested appliance, no longer making the noise and working normal. This is a 2 story 4 plex , the vent pipe going into the wall had a thick lining of lint, advised the customer to have maintenance clean out the vent pipe due to fire hazard and drying issues, needs to confirm good airflow to outside vent."
Near Corpus Christi, TX 78410
Adam
Job Details: 10/02/2020
DRYER MAYTAG MEDX655DW1 "Inspection of unit shows good voltage but poor airflow advise customer on correction of exhaust to rectify that issue. Main concern is unit is not heating. And timer not advancing. Replace thermostats thermal cut off and timer to resolve issue; ordrng 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10642928 (timer)"
Near Portland, TX 78374
John L.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Inspected unit, ran service test. Ice maker has function but no receiving water. Found frosting and icing in ice bin and around ice maker. Replace separator and valve to resolve.; rqstng P&A on 1 W10179146 (water inlet valve) and 1 W11039857 (retainer) and 1 W11231385 (SEPARATOR)"
Near Corpus Christi, TX 78418
Adam
Job Details: 10/02/2020
DRYER MAYTAG MEDC215EW1 Customer complaint of buzzing noise well in operation. Inspection of unit shows proper voltage. Access and blower wheel shows several screws and rocks stuck in housing which in turn was causing vibration/humming noise. Remove debris tested unit issue resolved.
Near Victoria, TX 77901
Michael
Job Details: 10/02/2020
DRYER MAYTAG MEDX655DW1 "Installed new timer, ran the appliance, the timer is rotating, shutting off and working normal."
Near Refugio, TX 78377
John L.
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW7500GW2 "Inspected unit, attempted to get unit into diagnostic mode. UI is running sluggishly, unit would not do anything in diagnostic mode when the selection is made. Call tech line and spoke with Inspected unit, attempted to get unit into diagnostic mode. You are is running sluggishly, unit would not do anything in diagnostic mode when the selection is made. Call tech line and spoke with Chris, Explained issues having with unit. Check connectors for any issues, none found. Tagline recommends replacing user interface consul. Will order user interface to resolve this issue.; ordrng 1 W11130237 (console)"
Near Port Lavaca, TX 77979
Michael
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WMH31017HW3 "Installed diode, the appliance is no longer making loud noise, heating and working normal"
Near Corpus Christi, TX 78416
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Sr# 7728927208. Inspection of unit shows fuel tube again frozen solid. Call tech line to troubleshoot issue SR number above. Tech line states that without thermal coupler for multi meter will be unable to help with problem advised sending different technician to address the issue. Will be scheduling job for Wednesday the 30th two speak with manager about the issue.; schdld next appmnt for 9/30 WED !
Near Port Lavaca, TX 77979
Michael
Job Details: 10/02/2020
REFRIGERATOR MAYTAG MFI2269FRW00 "Concern is not hearing ice drop every couple of hours, sometimes. The ice maker is making ice and water is dispensing properly, has a steady stream of water, temperatures are normal. Called and spoke with Chris at whirlpool tech line, SR7728915113 and told him customers concern, he said that it’s not always going to drop every couple of hours, all depends if the bin is full, therefore won’t make ice until ice is used or emptied, customer isn’t happy with the answer, he states it doesn’t make more than 24-30 ounces a day, I lowered the temperatures like the user care advised to produce more ice, at this time I have to show appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Not making ice per customer. Water dispenser is working, tested harvesting, working normal, tested water fill test several times , it wouldn’t call for water, turned the switch on and off several times and retried water fill test, the ice maker called for water, order new switch assembly.; ordrng 1 W11212344 (cover-frnt)"
Near Port Lavaca, TX 77979
Michael
Job Details: 10/02/2020
ICEMAKER KITCHEN AID KUIX535HPS00 "Installed new grid, , the water is circulating and appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWB865GW1 "Not completing wash cycle per cust. F7E2, F0E3, F7E0 error codes, motor is good, voltage is good at outlet and coming into control. Calibrated and performed a diagnostics test, completed with no issues or error codes, ordered control; ordrng 1 W11401710 (CONTROL)"
Near Port Lavaca, TX 77979
Michael
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW4816FW2 "The continues not to advance in the wash cycle, possible water level sensor issue, installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes. Started a wash for the customer to make sure it advances, it shut down and the drain pump stayed running, replaced the drain pump from truck stock, part W10919003, and started a wash again, shut down again. Called tech line and spoke with Rick, I told him what I’d done and what was happening with the appliance, also drain line laying on ground to the outside. He said that was the issue the drain line cannot be laying on the ground it’ll cause the pressure switch to shut off at the control board and end the wash, needs to be at least 39 inches above the ground. This will be a customer issue, the appliance is working normal"
Near Seadrift, TX 77983
Michael
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW5000DW3 "Wash cycle doesn’t advance per customer. F0E5 error code off balance load, cleared error code, tested lid lock and inlet valve manually and drained it, all working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Seadrift, TX 77983
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWC565FW1 "Per customer, the washer started and then stopped and wouldn’t do anything. Replaced the control, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Corpus Christi, TX 78410
Michael
Job Details: 10/02/2020
OVEN WHIRLPOOL WOS11EM4EB00 "Not heating properly per customer. No error codes, test the elements, both are working normal. Put appliance on bake to test the temperature with my meter, 30 degrees off, tried to calibrate, will not adjust, ordered sensor; ordrng 1 W10859573 (sensor)"
Near Victoria, TX 77901
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWC565FW1 "Won’t start washing per customer, F5E1, F2E1, F5E3, cleared error codes, tested the lid lock, won’t lock, latch not engaging, installed new one from truck stock, tested lid lock, working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal ; used 1 W11307244 (LATCH) from stock"
Near Robstown, TX 78380
John L.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Inspected unit, Compressor turns on but unit does not cool. Can’t hear slight gurgling from unit. Unit most likely has leak in system. Will possibly need a compressor installed or at very least you will need to be recharged and have a new dryer installed. This is an R 600 unit and will need kit for repairs.; ordrng 1 W11107829 (DRIER) and 1 W11225065 (COMPRESSOR)"
Near Corpus Christi, TX 78410
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 "The customer said nothing has changed, same as before, making loud noise. Pulled one of the drawers out and found evaporator was iced up, ordered parts to resolve issue.; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)"
Near Corpus Christi, TX 78412
Adam
Job Details: 10/02/2020
WASHER MAYTAG MVWX655DW1 Arrived at customers location customer states unit has already been worked on unsure of which company did repairs but unit is working fine.
Near Corpus Christi, TX 78414
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed components tested unit issue resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit, ran test on agitator and spin cycle. Unit agitates as designed and spins as designed. Showed customer unit is working, and showed customer during a normal cycle that unit is working properly. Issue resolved."
Near Corpus Christi, TX 78410
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWC415EW1 "Loud noise per customer. F1E1, F7E5, F8E5, F0E2, cleared error codes, tested spin cycle, loud humming noise, unable to remove wash plate, the basket is real wobbly, ordered parts to resolve issue.; ordrng 1 W10521298 (spin basket) and 1 W10721967 (drive pulley) and 1 W10780044 (suspension) and 1 W10846191 (washplate)"
Near Rockport, TX 78382
John L.
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Installed fan and adapter, icemaker has better Airflow now. Unit should now have no issue producing ice. Issue resolved."
Near Portland, TX 78374
John L.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Old Doors had had signs of damage at hinge locations this offset doors. This was not allowing doors to sit properly, thus leaving a 1/4 inch gap on lower section of doors. Replaced doors, and gap is no longer issue."
Near Odem, TX 78370
Adam
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Contacted customer before arrival call. Informed customer according to information on file it shows that dishwasher is over the one-year manufacturing. Customer states that the dishwasher is under a year old and I said that’s fantastic I need a hard copy of a receipt that shows the purchase date with the model serial number in order for me to work on the unit as a manufacturing warranty. Customer does not have the receipt showing purchase date. I did inform customer that for you need to be considered on your Manufacturing warranty I would have to have proof of purchase customer states they have a credit card statement. Informed customer unfortunately that would not get the job done that they would have to have a receipt showing the purchase date. Customer became more and more upset I did apologize but trying to get customer to have proper paperwork in order so they were not charged a labor or diagnostic fee. Customer states that’s fine they have a lawy
Near Corpus Christi, TX 78408
John L.
Job Details: 10/02/2020
REFRIGERATOR KITCHEN AID KRFF507ESS "Inspected unit, took readings on temperature both fridge and freezer section. Fridge set to 33 reading , Freezer set to 0 reading 12 - 15 . Call tech line and spoke with Joel, Explained issues customers having with unit and current findings. Tech line referred me to service pointer W11092686, this will take care of one issue. Tech line also recommends replacing fan and scissor harness in freezer as sensor might not be reading temperatures correctly. Will order the following parts in order to resolve these issues. 7728930105; ordrng 1 W10728094 (motor-evap) and 1 W11457241 (PAN KIT)"
Near Meyersville, TX 77974
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWB765FW1 "F3E2., F0E4, F2E1, cleared error codes, couldn’t duplicate the noise, the customer showed a video with the squeaking noise, looked underneath and there was oil, installed ew gearcase, had a hard time removing the agitator and damaged it, ordered part and rescheduled customer ; rqstng P&A on 1 W11161960 (agitator)"
Near Kingsville, TX 78363
Adam
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Installed components tested unit issue resolved. I did advise customer of a wait time of 24 hours before unit reaches temperature. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW8040DW4 "Lid is broken on the back left corner, ordered lid to resolve issue ; ordrng 1 W11101059 (lid)"
Near Odem, TX 78370
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV03 "Cubes getting stuck water leaking through dispenser, always comes out crushed. Found ice built up underneath the ice bin, defrosted the ice on ice bin and cover, put bin back in place, ice dispensing cubes properly. Advised the customer if ice isn’t being used to empty it out weekly, otherwise it clumps up and will come out crushed instead of cubes, dispenser and appliance are working normal"
Near Robstown, TX 78380
John L.
Job Details: 10/02/2020
RANGE KITCHENAID KFED500ESS02 "Installed components, issue has been resolved."
Near Odem, TX 78370
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL FFHS2611LB4 "Original complaint ice maker not making ice. The ice maker is making ice, but not dispensing water or ice. It’s completely dead, checked the wires, look in good condition, no signs of a short, the UI control will need to be replaced. The customer doesn’t want to spend anymore money on the appliance."
Near Victoria, TX 77901
Michael
Job Details: 10/02/2020
WASHER AMANA NTW4516FW3 "The basket is wobbly per customer. The basket is broken at the shaft, will need to order basket and reschedule customer ; ordrng 1 W10554251 (spin basket)"
Near Robstown, TX 78380
John L.
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Installed all components, re-calibrated unit after installation. No noise heard coming from machine. Issue has been resolved."
Near Corpus Christi, TX 78404
Adam
Job Details: 10/02/2020
DRYER MAYTAG MEDX655DW1 Inspection of unit shows good voltage unit is heating properly and spinning. Customer complained of long dry times not that unit will not heat. Further inspection shows exhaust hose from dryer to wall in very poor condition practically bent in half. Advise customer to replace hose and to make it is straight as possible from unit to wall. Issue resolved
Near Odem, TX 78370
John L.
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Ran diagnostics, received one code F4E3 motor not running. As unit was going through diagnostics, could hear unit trying to start motor the motor would not turn, just made various clicks. Replace a motor to resolve this issue.; ordrng 1 W10917110 (pump&motor)"
Near Port Aransas, TX 78373
John L.
Job Details: 10/02/2020
WINE COOLER KITCHENAID KUBR204ESB00 "Installed compressor, charged unit. Unit held vacuum and pressures remained good. No noises during start up. Issue resolved. Customer reluctant to pay service fee, unable to collect for services. Customer claiming to call our company about service fees."
Near , TX 78370
John L.
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, found condensation in ice bin. Issue with dispenser door not sealing properly. Replace door to resolve this issue also replace adapter to increase air flow to ice maker to keep ice from fusing.; rqstng P&A on 1 W10654548 (door-ice) and 1 W10864519 (adapter)"
Near Ingleside, TX 78362
John L.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Installed component, ran unit after installation. Put unit into diagnostic mode and ran a few tests to determine if unit was working properly. When testing compressor found the compressor was not running. Replace start device and tested again. Compressor started running but found unit was not cooling or pooling heat. Unit most likely has a leak within the system. Most likely leak is at evaporator and will need to be replaced to resolve issue; ordrng 1 W10177049 (sub 10143759) and 1 W10313899 (evaporator)"
Near Corpus Christi, TX 78414
John L.
Job Details: 10/02/2020
REFRIGERATOR AMANA ART308FFDM06 "Compressor was not issue, found unit to be low on Freon. Installed a dryer, Vacuumed and charged unit unit held vacuum and held pressure’s. Unit is now cooling and issue has been resolved.; used 1 WPW10143759 (DRIER UV) from stock"
Near Corpus Christi, TX 78411
Adam
Job Details: 10/02/2020
WASHER AMANA NTW4516FW3 Installed component calibrated unit ran verification cycle issue resolved
Near Port Aransas, TX 78373
Adam
Job Details: 10/02/2020
WASHER MAYTAG MHW5630HW1 Inspection of unit shows error code for FHE1 longfill. Replace valves and control to resolve issue; ordrng 1 W11036928 (valve) and 1 W11036930 (valve) and 1 W11329040 (cntrl-elec)
Near Corpus Christi, TX 78418
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Installed component tested unit issue resolved
Near Rockport, TX 78382
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWB865GW0 "Installed lid, F5E3, F0E3 F5E2, F2E1 error codes, cleared error codes and tested lid lock, working normal, calibrated and performed a diagnostics test, completed with no issues or error codes"
Near Corpus Christi, TX 78416
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Spoke with management team will be scheduling return visit for Friday the ninth with recommended equipment from tech line. Also ordering water valve for unit; ordrng 1 W10420083 (valve)
Near Corpus Christi, TX 78413
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed evaporator fan and control board also turned off adaptive defrost. Tested several components all responses are positive issue resolved.
Near Corpus Christi, TX 78412
John L.
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Install components, checked for function. Icemaker is functioning and should produce ice as designed. Issue resolved."
Near Rockport, TX 78382
Michael
Job Details: 10/02/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Installed parts ordered, the light and MW are working normal"
Near Meyersville, TX 77974
Michael
Job Details: 10/02/2020
WASHER MAYTAG MVWC565FW1 "Won’t complete wash per customer. F7E1 error code, cleared error code, attempted to calibrate but the motor was stuck, capacitor and actuator are good. Removed the console and removed the connections and plugged them back in, I was able to calibrate and perform a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Making a banging noise per customer. The appliance was leaning back, had a platform on the front casing it to lean back about an inch, let the legs all the way out on the back, appliance is level, calibrated and performed a diagnostics test, completed with no issues or error codes, tested the spin cycle on manual test, the appliance isn’t banging and spinning properly, appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer said it’s making a loud noise the compressor comes on, Evaporator is not frozen and the fan is blowing normal, tested compressor, working normal, pulled the appliance out and found it was pushed up against the window seal, pushing against the back panel where the compressor is located. Unplugged the appliance for 5 minutes and plugged it back in, to allow everything to start up on its own, no abnormal noises, the appliance is working normal, pushed appliance back in place and made sure it wasn’t pushed too far back."
Near Sandia, TX 78383
John L.
Job Details: 10/02/2020
DRYER MAYTAG MEDC465HW0 "Installed components, tested after installation. Issue has been resolved."
Near Portland, TX 78374
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Tested unit icemaker will call for water but will not harvest. Replace icemaker to resolve issue. Icemaker was pre-screened.
Near Orange Grove, TX 78372
Adam
Job Details: 10/02/2020
DRYER MAYTAG MEDX655DW1 Inspection of unit shows tab that holds door switch broken. Replaced with truck stock. Issue resolved; used 1 WP3406107 (DOOR SWITCH) from stock
Near Corpus Christi, TX 78412
Adam
Job Details: 10/02/2020
WASHER WHIRLPOOL MVWC565FW2 Installed components calibrated unit ran verification cycle issue resolved
Near Rockport, TX 78382
John L.
Job Details: 10/02/2020
RANGE AMANA ACR4303MFW "Replace control, issue has been resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer light module was in fact bad and foamed in. Replaced module with LED kit. Issue resolved
Near San Antonio, TX 78218
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Verified cosmetic damage to door within 30 days of purchase. Changed orientation of doors also. Please contact when door arrives. ; ordrng 1 LW10803941 (dor-fip)
Near San Antonio, TX 78209
Jim G.
Job Details: 10/01/2020
DRYER MAYTAG MED5840TW0 Replaced heater and thermostats. Issue resolved. Collected service fee and payment.
Near San Antonio, TX 78216
Jim G.
Job Details: 10/01/2020
REFRIGERATOR MAYTAG MRT118FFFZ06 Verified frosting issue at the freezer resulting in fan scraping ice. ; ordrng 1 WP2315539 (motor-evap) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78213
Jim G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB855DC3 Verified faulty console. I contacted trade care to see if it might be covered it is not but she did indicate an extended Lowe’s warranty is still active for this appliance. Advised customer check with Lowe’s to be sure. Close red service fee as a precaution in case no covered. ; ordrng 1 W11112662 (console)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG Last trip found auger assembly faulty. Replaced auger assembly to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
DRYER WHIRLPOOL WED5000DW2 "Replaced bad element, and fuse for unit. Tested to complete. ; used 1 WP3390719 (FUSE) from stock"
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Replaced left freezer door, tested to complete."
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH54521JZ0 "Need to damper, adapter for exhaust fan. ; ordrng 1 W10843943 (damper) and 1 W11229580 (adapter)"
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
BEVERAGE CENTER JENN-AIR JUB24FLERS00 Reinstalled cover with enough clearance for fans.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE515S0ES2 Arrived at apartment complex tenant was not available for today rescheduling for Tuesday.; schdld next appmnt for 9/22 TUE !
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
RANGE KITCHENAID KSGG700EBS1 Part of the console sticking up exposing a sharp edge. Reassembled console with edge caps to resolve the issue. Customer approved repair. No further issues at this point.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KSSC48QKS02 "When I arrived this time I found that the temperature in the fresh food section was at 55. I found that the low side airflow vent between the fresh food section and the freezer was Frozen over not allowing cold air into the lower section causing the different temperatures in the different zones. I checked the damper opening on the high side and it was clear. I defrosted the ice build up with a blow dryer. I ran diagnostics and all loads are functioning as designed. Separately, I found that the gasket on the freezer door on the lower inside end was getting brittle and producing a small air gap causing icing. I heat treated the gasket with the blow dryer to cure the seal a little better. No charge due to 90 day warranty call back. I told our customer to call us if conditions do not improve."
Near San Antonio, TX 78244
S. L.
Job Details: 10/01/2020
VENT HOOD AMANA AMV2307PFB3 Checked unit found unit unresponsive incoming power good checked fuse found open fuse. Replaced fuse tested with glass of water no errors at this time did amp draw all operations normal.; used 1 W10138793 (FUSE-THRML) from stock
Near San Antonio, TX 78244
S. L.
Job Details: 10/01/2020
WASHER MAYTAG MVWC465HW2 "Ran diagnostics found no errors, customer states she puts clothes along basket walls. Went through both automatic and manual verification cycles no issues, recalibrated unit educated customer to cut down on detergent load clothes in loose piles not around wall and to use affresh all operations normal"
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
WASHER LG WM3050CW Replaced water inlet valve. Issue resolved.
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW3 Replaced valve and cleared error codes. Ran calibration. Ran load and test cycle all loads are functioning as designed and the hot and cold water valves are now dispensing water at the proper level of water flow. Unit is now fully operational.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 Need control board and motor fan for unit. ; ordrng 1 W10892389 (cntrl-elec) and 1 W11441128 (MOTOR FAN )
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Checked dishwasher no error codes during testing, good heat coming from element. Unit is working as designed job complete."
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
DRYER MAYTAG MEDB765FC0 Verified loose harness used wire tie. Also educated customer on moisture sensor. ; used 1 WP8567668 (WIRE TIE) from stock
Near Atascosa, TX 78002
Jesus C.
Job Details: 10/01/2020
DRYER MAYTAG n/a Customer does not need service at this time.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Complaint is unit not cooling. Partial frost pattern on both fresh food and freezer evaporators. Compressor is running. Frost buildup on suction tube from compressor going to evap. All fans and sensors are working. Unit is having sealed system issues. Collected service fee. Gave customer estimate for repairs. Labor is 400. Technician will notify customer of any further parts and cost. Customer will call to reschedule.
Near Pleasanton, TX 78064
S. L.
Job Details: 10/01/2020
WASHER MAYTAG MHW5630HW0 Had customer start load while i was in route took 43 minutes to arrive and load was completed. Spoke to customer and she said since control and pressure switch were replaced issue is intermittently happening now. No error codes present Called tech line spoke to Dustin Sr 7728531851 made sure fresh hold is off and determined unit operating as designed went over using affresh loading and soap usage advised customer per tech line that times are estimates and will change with different loads and cycles. All operations normal
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Upper ice maker freezing up. Ordering ice maker to resolve the issue. ; ordrng 1 DA97-13718C (ICE MAKER)
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM02 Our customer was not prepared to pay our service fee. He was informed by Whirlpool that he was covered. I explained to him that we did not have an authorization so he would have to call Whirlpool to work that out or that I would have to charge a service fee
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 10/01/2020
ICEMAKER (STANDA KITCHENAID KUIC18NNXS2 "Checked ice maker unit is working as designed, cleaned water reservoir, both pumps and condenser. Customer does not have cleaner light still on. Job complete."
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5000DW1 Tested unit. Basket is slipping on driveshaft. Will need to replace basket. Will need to replace washplate that is stuck. ; ordrng 1 W10752283 (washplate) and 1 W10752719 (basket)
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFC150M0JW Installed new glass door. No further issues. Tested to complete.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FC4 I contacted techline and spoke to Kathy SR# 7728846433 who advised to check drain line and calibrate unit. However unit further inspection determined oil was leaking from gearcase. ; ordrng 1 W11032711 (THRUST WASHER) and 1 W11393685 (GEARCASE )
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 10/01/2020
RANGE AMANA AER6303MFS2 "Checked range found unit powering on but no heat checked outlet found 120 from L1 to N and L2 to N, L1 to L2 on giving .019VAC spoke to customer about proper voltage needed. Job complete."
Near Live Oak, TX 78233
Shawn W.
Job Details: 10/01/2020
WASHER WHIRLPOOL MVWB855DC3 "Called our customer to let him know I was on my way. When discussing our service fee our customer was not prepared to pay that. I explained to him that the 10 year warranty is only for the basket, drum, motor etc. He decided he would rather call Whirlpool to try and work something out."
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG320M0BB2 "Range is missing rack for oven, customer said handles were getting hot from use. These units have metal crates that get super hot. Heat is radiating from crates. Will add some insulation behind knobs. ; ordrng 1 WPW10208653 (insulation) and 1 WPW10550642 (rack-oven)"
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KUDE70FXPA5 Last trip per techline issue relied in vent assembly. Replaced vent to resolve the issue. Unit now testing good. No further issues at this point. Gave part at wholesale cost due to repeated issue and multiple trips for the same issue.
Near Schertz, TX 78108
Shawn W.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE320M0JS0 "Found that the back panel was conclave during installation causing a short of the wiring harness at the left connector of the broil element. (Pictures included) I checked the resistance of the broil element and got 16 ohms which is in the tolerance according to the Tech sheet. I replaced the main harness which comes with a new terminal block. I plugged in unit, set clock and ran diagnostics. No errors were found. Preheated the bake element to 350 degrees F. Unit fully operational."
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Was able to factory reset, adjusted sounds under settings. Unit is good to go."
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW4816FW2 Lid lock was defective out of the box. Reordering and rescheduling. ; ordrng 1 W11307244 (latch)
Near San Antonio, TX 78228
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR MAYTAG MFI2269FRZ04 Installed new ice maker and fan motor. No issues during testing. Tested to complete.
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HV0 Checked microwave found loud humming/buzzing no heat coming into microwave ordering magnetron and transformer to resolve issue.; ordrng 1 W10754514 (magnetron) and 1 W11087316 (transformr)