Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Checked refrigerator found compressor turning off and on, found good voltage at wall, bad start device, ordering to resolve issue.; ordrng 1 W10448874 (device,start) and 1 W10590083 (capacitor)"
Near San Antonio, TX 78256
Justin
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Checking amp readings because unit is not cooling all the way. It will eventually freeze stuff in freezer but takes a long time. Unit showing small leak. ; ordrng 1 W10843121 (Drier)
Near San Antonio, TX 78249
Ezequiel V.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE525S0JS0 "Checked range found terminal block burnt, ordering main harness includes terminal block. ; ordrng 1 W11344556 (Main Harness)"
Near Boerne, TX 78015
Justin
Job Details: 02/03/2021
WASHER SAMSUNG WF45K6500AV/A2 "Ran unit through diagnostics, unit is spinning. Believe unit is putting too much water inside. Will need both water valves. Unit also needs motor assembly is no longer available. Control board is needed as well. DC93-00168A motor part number. ; rqstng P&A on 1 AP5623062 (Water valve) and 1 AP4204535 (Water valve) and 1 DC93-00168A (Control)"
Near San Antonio, TX 78257
Justin
Job Details: 02/03/2021
THIN-TWIN 24' LE WHIRLPOOL CET9100GQ "Spoke with customer, going to wait until part comes in. ; schdld next appmnt for 2/4 THU !"
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/03/2021
MW-HOOD COMBO KITCHENAID KHMS2056SSS2 Last trip had defective interface board and I had accidentally tore the ribbon cable for the display. Installed new parts and both new parts are defective/damaged. New interface board not allowing buttons to be pressed and lcd display has impact damage. Reordering both again to resolve the issue both on b/o; ordrng 1 WPW10391271 (User interface) and 1 WPW10143962 (Display)
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL URB551WNGZ " I can only figure that since this refrigerator is a Coyote, which is a Whirlpool made in Poland, that it would take some effort. I was originally asked by this customer if we could order an extra shelf and that she would pay for it. I checked with our office and was told this would be fine even though this is not something we would normally do. Usually we wait for all parts to come in before going back out for a repair. Obviously since it is a refrigerator and it needed repairs for the cooling we would not wait 5 months for a shelf to come in. This refrigerator job was a warranty job so a service fee would not be needed. Since it is just a shelf and our customer just wanted to buy one I did not charge or quote for Labor. This was the price at our distributed at the time. Originally, I was at our customers home working on a different refrigerator and had a hard time determining entitlements and took some pictures and and went back and forth with our o
Near San Antonio, TX 78256
Justin
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Unit freezing and not defrosting correctly, will need control. Will also order fan motor and thermistor for freezer. ; ordrng 1 W11353813 (Control box) and 1 WPW10383615 (Thermistor) and 1 Fan motor"
Near San Antonio, TX 78240
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Tested unit. Compressor not running. Installed new compressor. Vacuum and recharge. Good pressure on low side. High side drops to 0. Called tech line. Unit might have restriction. Will need to clear with nitrogen. Will need to reschedule. ; schdld next appmnt for 2/8 MON !
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/03/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Removed microwave from cabinet. It was tight coming out. There was some paint rubbed off on left side of cabinet from the installation. It was harder then normal to disassemble I replaced the magnetron and transformer. Tested unit an it is now heating. I tried to reinstall about four times. The cabinet is too tight. I contacted DH. I will create a helper ticket. Informed customer we would arrange something as soon as possible. I told her I would call when I was done for the day and she told me anytime up to 10:00pm. Unfortunately it has been a long day and it is now 10:24. I contacted NR. I have scheduled a helper ticket for Thursday. ACT will contact our customer to confirm availability.; O-emld tckt
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
DRYER WHIRLPOOL WED4815EW1 "Went to replace cabinet, found new dents on lid. Now ordering a lid to fix unit fully. ; ordrng 1 WP8563663 (Lid), states that autho needed"
Near Boerne, TX 78006
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR LG LRFDS3006S/00 "Unit dispenser gets stuck and continuously flows after being depressed, customer also stated that they accidentally broke the dispenser lever. Finding cause to be a weak spring and a faulty switch. Quoted 25.92 for parts. Sc and labor under 90 day warranty, switch would be covered under part warranty. Customer wishes to proceed with repair, ordering parts needed to resolve the issue. Parts showing as on b/o; ordrng 1 MBG66024515 (Dispenser lever) and 1 MHY62644404 (Lever spring) and 1 6600JB3001C (Switch)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/03/2021
RANGE KITCHENAID KFDC558JSS00 I arrived at the home but the builder rep had to be present during this repair and it could take up to an hour and a half. We decided to reschedule. Because it was getting late. He would like it done this week. I told him I would call him back but by the time I got to this with all the documentation I had to follow up with it is currently 10:44pm. Based on the future schedule I have rescheduled it for this Friday.; schdld next appmnt for 2/5 FRI !
Near San Antonio, TX 78239
Shawn W.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5105HW0 "I arrived and noticed that the console package was light. I looked inside and found that the electronics part of the console is missing. I explained and apologized to our customer. She is not to happy which I understand. I explained more then a few times that I understood and was sorry. I have contacted our parts department for parts research with Marcone and Whirlpool. However, upon further observation, I realized that this is my mistake. The cutout on the parts diagram is very deceiving. I ordered the wrong part. I feel terrible about this. Part ordered. ; ordrng 1 W11478519 (Panel UI)"
Near San Antonio, TX 78261
Jim G.
Job Details: 02/03/2021
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Console is going out intermittently. Will replace. ; ordrng 1 W11428583 (UI console SS)
Near Sinton, TX 78387
Michael
Job Details: 01/29/2021
DRYER AMANA NED4655EW1 "The timer is not shutting off the appliance, the appliance is heating properly. This is appliance is from RAC, Ordered the timer and rescheduled the customer ; ordrng 1 W10857612 (timer)"
Near Taft, TX 78390
John L.
Job Details: 01/29/2021
DRYER WHIRLPOOL CEM2745FQ0 "Installed components, tested after installation. Unit is regulating heat properly, issue resolved."
Near Rockport, TX 78382
Michael
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not cooling per customers. The appliance was plugged in but no lights or fans running. Pulled appliance out, unplugged removed back cover to the compressor, the cover was pushed in up against the water faucet coming out of the wall, pushed in the line that is froze over. Plugged appliance back in, still no lights, compressor and condenser fan came on, removed the fresh food display, the control was in water, damaged the orange wire due to corrosion that came off of the connector. Ordered parts to resolve issue. Will need a sealed system technician ; ordrng 1 W10512203 (harns-wire) and 1 WPW10143759 (dryer) and 1 WPW10769076 (cntrl-elec)"
Near Robstown, TX 78380
John L.
Job Details: 01/29/2021
WASHER AMANA NTW4516FW3 "Inspected unit, found issue to be with connector. Connector for water valve was not hooked on properly, attach connector. Issue has been resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW5000DW1 Customer states when trying to run cycle will continuously hear clicking noise. Inspection of unit shows error code for lid lock failure. Manually testing this function shows failure every time. Replace lid lock in strike to resolve issue.; rqstng P&A on 1 W10682535 (latch) and 1 W10714899 (strike)
Near Ingleside, TX 78362
Michael
Job Details: 01/29/2021
DISHWASHER AMANA ADB1400AGB1 "The door to the DW is damaged, took pictures, advised the builder there isn’t an ETA on the door, he thought I was bringing the door, needs it sooner than later. Builder is going to call Ferguson’s to replace it, 1 week old."
Near Robstown, TX 78380
John L.
Job Details: 01/29/2021
DRYER AMANA NED4655EW1 "Inspected unit, found issue to be with thermal switches. Replaced resolve this issue.; ordrng 1 3977393 (thermal cut-off) and 1 3387134 (thermostat)"
Near Robstown, TX 78380
John L.
Job Details: 01/29/2021
DRYER AMANA NED4655EW1 "Inspected unit, found issue to be with broken door switch. Replaced switch issue has been resolved.; used 1 W10569603 (Switch) from stock"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Install components tested unit issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 01/29/2021
DISHWASHER AMANA ADB1400AGS3 1301. Inspection of unit shows error code 4-3 Suggested method of repair is replacing wash motor or control. While trying to take measurements from control unable to get good connection for reading. Replaced both control and motor to resolve issue. I have not set return date pending part arrival; ordrng 1 W10834731 (cntrl-elec) and 1 W10837402 (pump&motor)
Near Portland, TX 78374
Michael
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Washes intermittently per customer. F2E1 error code, started diagnostics, the motor is working normal, canceled diagnostics and removed the control, signs of roaches that are no longer active, installed new control ran diagnostics, the appliance completed with no issues or error codes, the appliance is working normal"
Near Portland, TX 78374
Michael
Job Details: 01/29/2021
RANGE WHIRLPOOL WFG320M0BW2 "Installed parts ordered, the bolt to the saddle was stripped, I was able to finally make it work, turned the gas on, no visual leaks, put the appliances back together and plugged it in, the ignitors were striking by themselves, checked all the wiring, including at the spark module, will not stop, order spark module to resolve issue ; ordrng 1 WP6610341 (module-spk)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDF331PAHS0 Install component tested unit issue resolved. Ran several test cycles in front of customer everything is to their satisfaction.
Near Corpus Christi, TX 78412
Michael
Job Details: 01/29/2021
WASHER MAYTAG MVWB835DW0 "I called the customer, no answer left message to call me back to confirm someone is home, no return call, the customer will have to reschedule ; O-emld tckt"
Near Corpus Christi, TX 78416
Michael
Job Details: 01/29/2021
WASHER MAYTAG MVWC465HW2 "Installed new gearcase, calibrated and performed a diagnostics test, completed with no issues or error codes, no longer screeching, the appliance is working normal"
Near Alice, TX 78332
Adam
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW5105HW0 Customer complaint of loud screeching noise during operation. Inspection of unit shows no error codes. Calibration of unit result in loud screeching noise while shifting from low medium and high spin cannot duplicate noise during an agitate. Try to separate agitator from tub to see if I locked it was positioned correctly but agitator has fused to gear case unable to remove without destroying. Replace agitator locknut gear case clutch and belt to resolve issue. Job will require 2 count. I am not scheduled return visit pending part arrival; ordrng 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10821990 (agitator) and 1 W11164183 (GEAR CASE) and 1 W11183985 (LOCKNUT)
Near Corpus Christi, TX 78414
Adam
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Install component issue resolved
Near Corpus Christi, TX 78413
John L.
Job Details: 01/29/2021
DRYER AMANA NED4655EW1 "Inspected unit, tested voltage. Unit is getting voltage but no heat. Element is good, thermostat most likely issue. Some parts for this unit have been ordered will order other components; ordrng 1 3387134 (thermostat) and 1 3977767 (thermostat 221 deg)"
Near Falfurrias, TX 78355
Adam
Job Details: 01/29/2021
WASHER AMANA NTW4516FW3 Call customer prior to arrival to confirm location. Customer states address on file apartment number six. Arrived at address to find out it was an apartment complex/ housing authority call customer again to find out exactly which apartment was hers because on the phone she stated six but address is start at 900 when I tried to conference in the name of the apartment complex customer started speaking to me in a very discreet spec for mocking attitude/tone of voice. I did inform customer that I would be counseling her service call because I would not be spoken to and that way. Phone call to customer as always was recorded on 3CX. I did notify NR Of the incident with the customer.
Near Corpus Christi, TX 78413
John L.
Job Details: 01/29/2021
DISHWASHER MAYTAG MDB9959SKZ "Installed drain pump, tested after installation. Issue resolved."
Near Corpus Christi, TX 78418
John L.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW "Inspected unit, customer has informed me that they know his compressor was extremely hot. Tested compressor, ohmd out compressor. Compressor not reading normal parameters, will need to replace compressor to resolve this issue. Customer is asking to be informed when compressor will be received.; ordrng 1 W10575980 (compressor) and 1 482801 (mount-tray)"
Near Corpus Christi, TX 78412
John L.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRT549SZDW00 Inspected unit found a few small areas for light was bleeding through on gasket. What is able to make adjustments to gasket to make certain no gaps were left. After adjustments were made used a red light to check for any gaps on seal. No red light was bleeding through the gasket so unit is sealing properly. Issue has been resolved.
Near Port Aransas, TX 78373
John L.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Repaired unit solo, was able to pull out unit to install compressor. Vacuumed lines and charged unit, unit is holding pressure and is cooling. Was able to re-insert unit back in its enclosure without any issues. Issues have been resolved."
Near Falfurrias, TX 78355
Adam
Job Details: 01/29/2021
OVEN WHIRLPOOL WOS51EC0HS0 Customer complaint of display acting funny and showing the temperature is changing. Diagnostic show no saved fault codes. Tested all functions of unit with no issue all commands were excepted and responded as designed. Cannot duplicate customers complaint. I did advise customer if it does happen again try to take a video so we can see what is going on. Cleared fault code history even though no fault codes were saved and also reset control. Issue resolved
Near Hot Springs, AR 71913
Blake D.
Job Details: 01/29/2021
N/A N/A GI1500XHW6 "Replaced listed parts cut to short, reordered tube; ordrng 1 WP2185989 (TUBE)"
Near Hot Springs, AR 71901
Blake D.
Job Details: 01/29/2021
WASHER AMANA NTW4516FW3 "Replaced listed parts, tested unit operation checks okay"
Near Conway, AR 72032
Jeff N.
Job Details: 01/29/2021
ICEMAKER KITCHENAID KUID308HPS00 Reordering card back. Came in but wrong part in box.; ordrng 1 W11261690 (CARD BOARD BACK)
Near Conway, AR 72032
Jeff N.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Installed new compressor. Recharged checked good.; dspstn on spec-tagged invntry: 1 876765 TUBE-KIT
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/28/2021
FREEZER WHIRLPOOL WZF79R20DW03 "Customer had video of noise issue, sounded like metal scraping. Couldnt replicate the noise through diagnostics testing. Calling techline per notes. Spoke with Scott, he stated based on my tests run there isnt any issue. Stated that its either not this unit or its the compressor at this point, stated since couldnt replicate the noise issue its likely not the freezer making the noise. SR 7729855999Explained what was said to me by techline, he is frustrated with the process and what techline said. He said he will call us back when it happens again. No further issues at this point."
Near Converse, TX 78109
S. L.
Job Details: 01/28/2021
DISHWASHER KENMORE 665.14754N512 "Removed diverter replaced ran test mode, both sprayers working heater working no errors control not needed new quote 327.50 balance 209.51 paid in full."
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE550S0HZ1 Tech was assigned as a helper;
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/28/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS "Called customer stated time of arrival, unit is out of warranty customer has to get with management for approval of repair. Will contact office if repair is needed."
Near Boerne, TX 78006
Colton B.
Job Details: 01/28/2021
DRYER MAYTAG MEDC215EW Issue was a no heat dryer. Found blown thermal fuse. All other fuses and elements checked good. ; used 1 W10138793 (FUSE-THRML) from stock
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found condenser hitting top refrigerator adjusted condenser no noise heard. Job complete.
Near Helotes, TX 78023
Colton B.
Job Details: 01/28/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer issue is that the temperatures are still incorrect. Ordering a new oven sensor and console to resolve issue. ; ordrng 1 W11296171 (Console) and 1 W10859573 (Sensor)
Near San Antonio, TX 78254
Justin
Job Details: 01/28/2021
DRYER WHIRLPOOL WED4850HW0 "Verified unit not heating after a period of time, will need to order and replace cycling thermostat, and high limit thermostat. Will order heater as well. ; ordrng 1 WP3392519 (Fuse) and 1 WP3387134 (Thermostat fuse) and 1 WP3977767 (Thermostat 221) and 1 279838 (Heater)"
Near San Antonio, TX 78233
S. L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Removed old gaskets replaced both sides on RC. Used heat gun to seal gasket tested all operations normal.
Near San Antonio, TX 78254
Justin
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found unit to have a bad control and console ui, will need to order console ui. ; ordrng 1 W11368911 (Housing ui)"
Near San Antonio, TX 78245
Justin
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced all parts missing at dispenser, tightened door handle."
Near San Antonio, TX 78254
Justin
Job Details: 01/28/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Found unit getting good power, unit shut down when door was closed. Need door switches and fuse. Will order control just in case. ; ordrng 1 W11244490 (Door switches) and 1 W11182110 (Control) and 2 W10138793 (Fuse)s"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/28/2021
WASHER MAYTAG MVWX655DW2 "Checked washer found error code f0e5 off balance load, checked washer it is balanced, preformed diagnostics testing no issues, recalibrated washer no issues. job complete."
Near Boerne, TX 78006
Colton B.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue is inconsistent ice production and a broken shelf. Found E2 error on ice maker. Rescheduling ice maker and ordering new door shelf because the current one cannot hold anything. Also the top freezer drawer is bowed, making it very hard to pull out. Both shelving issues are functional. ; ordrng 1 W10846358 (Shelf) and 1 WPW10493169 (Drawer)"
Near San Antonio, TX 78212
S. L.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5100HW0 Removed basket replaced gearcase pulley washplate and belt. Ran test no leaks unit now operating as designed.
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Swapped out door strike to resolve door closing issues. No further issues at this time.
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/28/2021
DRYER MAYTAG MED3500FW0 The heating circuit is not functioning. I ran diagnostics and received error code F4E4 Line2 Voltage error and F4E3 restricted air flow and F2 E1 User Interface problem stuck key. Found that the heating element was open. Replaced heating element. Tested unit. Fully functional now.
Near Boerne, TX 78006
Colton B.
Job Details: 01/28/2021
MICROWAVE OVEN JENN-AIR JMW2430DS03 "Issue was F2E1 error. Replaced console to resolve issue. Breaker would not stay on, finding issue to be a bad breaker. Customer called electrician to confirm. Once that is fixed the oven should be good. Customer will call if that is not the case."
Near Boerne, TX 78006
Colton B.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Issue is ice clumping. Called techline who suggested replacing the ice chute. Ordering new ice chute and returning. Will call customer when parts come in. ; ordrng 1 W10682175 (Ice chute)
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/28/2021
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Customer stated the issue is the unit is operating loudly. Unit passed all checks in diagnostics. Reviewed use and care with customer along with what to expect from the unit regarding noises and what parts of the cycle the unit has entered to correspond with each noise. Unit testing good with No further issues at this time.
Near San Antonio, TX 78254
Justin
Job Details: 01/28/2021
WASHER MAYTAG MVW6230HW0 "Noise is coming from gearcase and basket area, basket doesnt have any fluid underneath basket. ; ordrng 1 W11178224 (Basket) and 1 W11423758 (Gearcase) and 1 W11026785 (Motor)"
Near San Antonio, TX 78253
Justin
Job Details: 01/28/2021
DRYER MAYTAG MED6630HW1 Blower fan damaged need to reorder. Spoke to customer and will schedule for next week. ; ordrng 1 WP697772 (Blower wheel)
Near , TX 78624
Colton B.
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDFE104HPS1 "Spoke to customer over the phone. Customer not using rinse aid, advised that is probably the issue with poor drying. Customer is going to get rinse aid and call us back if that doesnt fix it."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/28/2021
OVEN ELECTRIC (D KITCHENAID KEBS177SSS04 "Customer issue was a no heat oven. Replaced thermal cutoff, unit tested good. Collected P&L costs."
Near Floresville, TX 78114
S. L.
Job Details: 01/28/2021
WASHER MAYTAG MVWB855DC3 Found F6 E2 error code. Reset code unit now working but needs new UI request otl auth; rqstng P&A on 1 W11112662 (Console)
Near Floresville, TX 78114
S. L.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5000DW2 Found unit not vibrating more than normal will order new suspension also did find loud screech noise from belt and pulley ordered belt and pulley.; rqstng P&A on 1 W11239857 (Belt) and 1 W10721967 (Cam)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/28/2021
WASHER MAYTAG MVWX655DW2 "Issue was a faulty control, replaced control, unit tested good."
Near San Antonio, TX 78245
Tommy B.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW7120HW0 Customer provided video of unit in delicate cycle with water on the left front corner area of the floor with approximately 15 minutes remaining in the cycle. Could not duplicate issue and diagnostics. Removed the lid to inspect the unit and observed where water had splashed over left front corner of the basket and tub. Ordering suspension to resolve balancing issues. ; ordrng 1 W11400156 (Suspension)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/28/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer stated that the issue is the unit is unresponsive. The user interface is unresponsive at this time. Parts already ordered by prescreen.
Near San Antonio, TX 78253
Justin
Job Details: 01/28/2021
RANGE WHIRLPOOL WFG320M0BS3 "Replaced main control board, tested but unit is still tripping breaker. Will need main harness, after talking with techline.; ordrng 1 W10914403 (Main harness)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/28/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 I its screen was frozen up. I reset the circuit breaker for over a minute. Set time and date. No errors in diagnostics. Ran component activation on each load. All are working as designed. Preheated each oven to 300 degrees F on both ovens. They both reached temperature. I he led for errors again in diagnostics and received none. I explained to our customer to reboot at the circuit box for at least one minute to clear all electrons if this happens again.
Near San Antonio, TX 78253
Justin
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Spoke with customer, he agrees to wait until part comes in.; schdld next appmnt for 2/4 THU !"
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/28/2021
DRYER WHIRLPOOL WED8300SW0 "Unit was in need of a dryer repair kit. I installed the new rollers, pulley and belt. Unit is now functioning as designed. Provided military discount on our service fee."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/28/2021
DRYER AMANA NED4655EW1 Replaced drum. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/28/2021
DRYER MAYTAG MED7230HW1 "Checked dryer found top left section dented in, ordering cabinet, top panel and front panel to resolve issue.; rqstng P&A on 1 W10260246 (top) and 1 W11417441 (Cabinet), ordrng 1 W11122123 (Front panel)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Our customer was concerned about certain electronic sounds and popping noise. I was able to replicate the sound and it was the damper. I ran diagnostics and all loads were functioning as designed. The FC was at -3 F and RC 38 F. Found that both compartments were not set at manufacturer recommended settings. I reset the temperatures. This unit is currently fully operational.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Our customer was having problems with the ice dispense, removing the ice bin and the water filter. This Ice bin got a little jammed. The ice maker and dispenser is working now. I showed our customer how to remove both the ice bin and the water bin. This unit is now fully operational. Our customer said test to our short survey."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/28/2021
COOKTOP ELECTRIC KITCHEN AID KSIB900ESS0 "Customer complaint is that sometimes the unit will start beeping and become unresponsive. The unit then has to be shut off at the breaker and restarted. This happens when using the cooktop. Customer also states the oven will cause the main control board to freeze up and become unresponsive. Entered diagnostics and found error code F1E0 EEPROM communication error, and F2E1 stuck key. Will need to replace both controls. Collected service call fee.; ordrng 1 W11100622 (cntrl-elec) and 1 W11208294 (display)"
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced rack adjuster with updated kit. Unit is now fully operational.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW4816FW2 "Issue was a bad valve. Replaced valve, unit tested good."
Near San Antonio, TX 78251
Richard G.
Job Details: 01/28/2021
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Replaced pantry door. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Justin
Job Details: 01/28/2021
WASHER MAYTAG MVWC465HW2 "Confirmed purchase date with partner team, lid lock is working as designed. No fault codes stored, customer could be experiencing a control issue."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/28/2021
ICEMAKER (STANDA KITCHEN AID KUIX305ESS1 Swapped out bin thermistor to resolve ice production issues. Unit testing good with no further issues at this time. Collected parts and labor.
Near San Antonio, TX 78238
Justin
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Replaced bad ice maker for unit. Unit is good to go.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/28/2021
REFRIGERATOR KITCHEN AID KRFC704FPS03 Replaced door. Our customer is not satisfied with the leveling of the doors. I explained that these right hand doors are designed to be slightly higher to allow for weight. This one was actually as even as I have seen any one of this model. I offered to make some adjustments about 7 times and I was declined. The refrigerator is on its wheels. I offered to properly level it for our customer but she declined. Job complete. She has another job ticket for a bad ice maker. I explained to her that myself or any other technician could do this for her if she changes her mind.; O-emld tckt
Near Boerne, TX 78015
Tommy B.
Job Details: 01/28/2021
OVEN ELECTRIC (D WHIRLPOOL WO551EC0A50 Swapped out door latch to resolve functioning issues. Unit testing good now. Collected parts and labor.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/28/2021
WASHER WHIRLPOOL WETLV27HW0 "Customer complaint is that the unit will not go into the spin cycle. Entered diagnostics and found error codes F7E6 motor fault. Ran auto test, unit would not spin or agitate. Checked belt on unit, as previous service call found it not attached, it is still attached. Motor will need to be replaced along with shifter. Gave quote to maintenance manager, says to go ahead with repair.; ordrng 1 W10890624 (motor-drve) and 1 W10913953 (actuator)"
Near , TX 78015
Tommy B.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that the issue is the unit will not wash. Found issue to be the water inlet was not on. Opened water valve and unit began filling. No further issues at this time. Reviewed use and care with customer.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 01/28/2021
OVEN ELECTRIC (D KITCHEN AID KODC304ESS01 "Checked oven found both door not centered spoke to Leon from techline stated to replace Inner door both receiver/hinges front panel. Ordering to resolve issue. SR7729857940; ordrng 1 4455605 (Hinge receiver left) and 1 4455606 (Hinge receiver right) and 1 9760572 (hinge,door lh (wht)) and 1 9760571 (hinge,door rr (wht)) and 2 W10692415 (glass-door)s"
Near San Antonio, TX 78250
Richard G.
Job Details: 01/28/2021
DISHWASHER KITCHEN AID KDTE334GPS0 Replaced drain pump and float switch. Recommended customer also clean out the drain hose going to the garbage disposal for better draining. Tested to complete. Unit is good to go.
Near La Vernia, TX 78121
S. L.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Complaint is residue on dishes and not drying. Ran service cycle no errors pump motor and both sprayarms working. Dispenser workin water temperature above 120 air gap installed on drain hose but rinse aid set to max. Customer is using a rinse aid but not one that is normally recommended gave sample of rinse aid and pods that are recommended instructed on how clean filter filter was dirty advised how operation of thus unit works and to aid in drying use rinse aid left behind run him temperature and heat dry wash prime water before starting load clean filter often and to scrape dishes not rinse this will aid in drying and cleaning of dishes turned down rinse aid to reduce residue. Advised customer to leave door open when cycle completes. Unit operating as designed.
Near Converse, TX 78109
S. L.
Job Details: 01/28/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Removed unit discharged capacitor replaced diode and magnetron reassembled reinstalled tested all operations normal.
Near Converse, TX 78109
S. L.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFG525S0JS0 Removed cooktop and console replaced left and right panels ran test no rust all operations normal.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 01/28/2021
WASHER MAYTAG MVW6230HW0 Removed agitator and basket replaced belt cam basket and gearcase ran test no noise all operations normal
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW6120HW0 "Checked washer found no issues with washer passed all test, load and go feature was set to disabled, enabled load and go. Job complete."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/28/2021
WASHER MAYTAG MVW7232HW0 "Customer complaint is that the unit is making the same grinding noise as before, it started this Saturday. Previously replaced washplate, stator, rotor, gearcase, slider, and clutch. Entered diagnostics and found no error codes. Ran unit through automatic test, was not able to reproduce sound with the basket empty. Manual agitate found the washplate to be loosely turning.checked under unit and found screw holding rotor and stator has loosened, tightened screw down and unit began operating normally. If problem persists, will need to order gearcase and screw again."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Customer complaint is that the unit is not draining, found plug still in garbage disposal keeping unit from draining. Removed plug. Tested to complete. Unit is good to go."