Service History 251

Near San Antonio, TX 78258
L
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW4855HW1 Issue is washer not spinning. Found bad actuator and capacitor. Ordering new parts. ; ordrng 1 W10815026 (actuator) and 1 W10866250 (capacitor)
Near Corpus Christi, TX 78418
Adam
Job Details: 11/06/2019
DISHWASHER AMANA ADB1400AGB1 Install component issue resolved.
Near Port Aransas, TX 78373
Adam
Job Details: 11/06/2019
WASHER WHIRLPOOL WFW5620HW0 Install components ran verification cycle issue resolved
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KSSC42QTS03 "Once I saw the parts up close, I felt that this was not what was needed. I tried to reach Nik to get a second opinion but there was a Manager Meeting going on. It did not take me long to realize that these parts looked OK and would not need to be replaced. I called Doug to get that second opinion and I felt confident with his view. The drive shafts have a tendency to wear out. I checked the reverse end of the shaft on the ice box coupling and it was much tighter. I reversed it back, stuck a broken off tooth pick in there and it made enough of a connection to turn the Auger. Wrapped the end of the shaft with electric tape and it turned the auger but not solid enough to dispense Ice. I asked our Client if he would like me to modify it with more electric tape until we got the drive shaft in, but he declined stating that they did not use the ice-maker that much and could wait for the shaft. I set an appointment for next Monday. Client prefers 8-10 am. M
Near Corpus Christi, TX 78415
Adam
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW5000DW1 Install components calibrated unit ran verification cycle issue resolved.
Near Corpus Christi, TX 78411
Adam
Job Details: 11/06/2019
WASHER MAYTAG MVWX655DW1 Inspection of unit shows error code for long fill no fill. Further inspection of unit shows incorrect installation of drain hose. Drain hose was laying flat to the ground so water pumping into machine would automatically drain out. Advise customer on correct installation of drain hose. After correctly installing drain hose drain stem for the home leaks into the wall. Advise customer to contact professional plumber to resolve this issue. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Customer states that stuff on the top shelf freeze. The customer had raised the temperature in RC to 44 degrees and FC to +5 degrees. The temperatures were accurate, cooling diagnostics tests were good and the evaporator fans and damper are working normal. There were taller containers blocking the vents not allowing air to flow properly. I adjusted the temperatures to recommended settings and advised the customer to rearrange the shelves and items to prevent vents from being blocked, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW4855HW1 "Error code F5E2, cleared error code and tested the lid lock, connections were good no obstruction , lid lock not working properly, installed new latch from truck stock. Calibrated and performed a diagnostics test completed with no issues, lid lock and appliance are working normal.; used 1 W11307244 (LATCH) from stock"
Near San Antonio, TX 78253
Christian G.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Issue stated by customer: fan making loud noise, of door sticky when opening closing. Found dampener motor operating loudly. Ordering parts.; ordrng 1 WPW10594330 (control)"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/06/2019
REFRIGERATOR KITCHEN AID KRFC704FPS03 Calling techline. Spoke with Robert stated based on pressure reading and buzzing I’m hearing sounds like bad compressor. Sr 7726307725 ordering new compressor. Part is psp item. ; ordrng 1 W11393142 (COMPRESSOR )
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/06/2019
REFRIGERATOR JENN-AIR JFFCC72EFP02 "While installing new fill tube, the part was damaged. Ordering new part to install.; ordrng 1 W11366500 (FILL TUBE. )"
Near Victoria, TX 77901
Michael
Job Details: 11/06/2019
WASHER MAYTAG MVWB765FW2 "Error code F3E0, F8E1, F2E1, cleared error and checked inlet valve, working normal. Calibrated and performed a diagnostics test, completed with no issues, also tested on manual, appliance is working normal. Advised of possible overloading the appliance"
Near Alamo Heights, TX 78209
Jesus C.
Job Details: 11/06/2019
WASHER WHIRLPOOL WFW92HEFC0 Unit will not unlock. Washer under manufacturer warranty. Manually unlocked unit. Washer powered on. No stored error codes. Ran diagnostics test. All test pass. Called techline. Suggest replacing door latch. Sr 7726304182. ; rqstng P&A on 1 W10443885 (latch)
Near Victoria, TX 77904
Michael
Job Details: 11/06/2019
DRYER WHIRLPOOL WED7500GC0 "The appliance will not start when the start button is pushed. I was able to put into diagnostics and tested the UI, the start button is stuck and when I push the 2nd button for the diagnostics test it shuts off. Ordered UI, also ordered the control just in case. ; ordrng 1 W11106066 (cntrl-elec) and 1 W11124266 (console)"
Near Christiansburg, VA 24073
Chris S.
Job Details: 11/06/2019
REFRIGERATOR MAYTAG MSC21C6MFZ00 The start device was not starting the compressor. I installed new start device and checked operation. All operations check ok. ; used 1 8201786 (START DEVICE) from stock
Near Corpus Christi, TX 78413
Adam
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 Inspection of unit shows back of freezer compartment is icing over which in turn is causing P-trap to back up and leaving water inside the unit. Order thermistor and evaporator motor to resolve issue.; ordrng 1 W10280385 (thermistor) and 1 W10701003 (motor-evap)
Near Roanoke, VA 24017
Chris S.
Job Details: 11/06/2019
LAUNDRY MAYTAG MVWC565FW1 Drain hose was pushed into the the house drain much to far causing the water to siphon out as it was filling. I installed the drain hose in the proper position and secured with a wire tie ; used 1 WP8567668 (WIRE TIE) from stock
Near Blacksburg, VA 24060
Uriah B.
Job Details: 11/06/2019
DRYER WHIRLPOOL WED49STBW1 Door latch not tight enough. Door pops open very easily. Replaced door latch with truck stock. All checks ok. Cx name should be Kristine. ; used 1 279570 (LATCH KIT) from stock
Near Christiansburg, VA 24073
Chris S.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "I installed the compressor,evaporator and filter drier. I charged unit with 5.5 oz of 134A. All operations check ok."
Near Blacksburg, VA 24060
Chris S.
Job Details: 11/06/2019
WASHER WHIRLPOOL WFW5620HW0 Installed the tub and checked operation. All operations check ok.
Near Victoria, TX 77901
Michael
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW5000DW1 "Error code F8E1, F5E3, F7E6, cleared error codes and tested the inlet valve, the cold side isn’t opening up. The water pressure is good at the house , found the hoses were crossed, corrected the hoses. Ordered inlet valve and rescheduled the customer ; ordrng 1 W11210459 (valve)"
Near Hardy, VA 24101
Uriah B.
Job Details: 11/06/2019
MICROWAVE WHIRLPOOL WMH53520CS6 "WPW10156813. Switch bracket.W11100597. Control; used 2 W10138793 (FUSE), and 1 W10269457 (SWITCH) from stock"
Near Victoria, TX 77901
Michael
Job Details: 11/06/2019
WASHER MAYTAG MVWB855DC3 "Plugged the appliance in and entered diagnostics giving error code F6E2, cleared error code and tried to perform diagnostics tests, the UI would not allow me to do anything, unplugged appliance and ordered console.; ordrng 1 W11112662 (console)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM00 WPW10635022. Adapter. 41.81Icemaker 158.41; ordrng 1 WPW10635022 (adapter) and 1 WPW10764668 (ice maker)
Near Roanoke, VA 24019
Chris S.
Job Details: 11/06/2019
LAUNDRY WHIRLPOOL WFW85HEFW0 Drain pump is working intermittently. There is also an error code for the pressure sensor. We will replace the pressure sensor and drain pump. ; ordrng 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)
Near Hot Springs, AR 71909
Doug M.
Job Details: 11/06/2019
RANGE WHIRLPOOL WFE550S0HZ1 "Replaced listed parts due to latch motor locking up in the closed position per tech line,replaced door hinges and receivers due to not aligning correctly causing door opening/closing issue,tested unit operation checks ok"
Near Hot Springs, AR 71909
Doug M.
Job Details: 11/06/2019
RANGE WHIRLPOOL WFE550S0HZ0 "Inspected unit found partial/no display on oven control,replaced oven control,tested unit operation checks ok"
Near Roanoke, VA 24019
Chris S.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 The damper control is very loud. ; ordrng 1 WPW10594330
Near Roanoke, VA 24014
Uriah B.
Job Details: 11/06/2019
DISHWASHER MAYTAG MDB8979SFZ2 F8e3F3E2F6E2Reset at breaker. Ran diagnostics. F8E3 present in diagnostics. Needs new control. ; ordrng 1 W10906431 (cntrl-elec)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/06/2019
DRYER WHIRLPOOL WED4815EW1 Checked operation of unit in each cycle setting. Found lint built up in the blower wheel. Airflow restricted. Found that previous techs had bypassed the thermal fuse. Needs wire harness to correct incorrect work. ; ordrng 1 W10704067 (harns-wire) and 1 WP3392519 (thermal fuse)
Near Salem, VA 24153
Uriah B.
Job Details: 11/06/2019
RANGE KITCHENAID KERS505XSS03 Found glasstop broken into many many pieces. ; ordrng 1 W10336329 (cooktop)
Near Bryant, AR 72022
Doug M.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Replaced wire harness due to not defrosting properly,installed back evaporator cover due to part missing causing excessive frost,tested unit operation checks ok"
Near Conway, AR 72032
Doug M.
Job Details: 11/06/2019
ICEMAKER WHIRLPOOL MFD2561HES "Replaced icemaker due to arm not staying in icemaker due to enlarged set hole,replaced freezer door slides due to broken adjusters,tested unit operation checks ok"
Near Benton, AR 72019
Doug M.
Job Details: 11/06/2019
BELLA WHIRLPOOL KRFC704FSS01 "Wrong water was ordered,ordering correct water tube with heater; ordrng 1 W11366500 (WATER TUBE )"
Near Hensley, AR 72065
Doug M.
Job Details: 11/06/2019
LAUNDRY WHIRLPOOL WTW5000DW1 "Inspected unit for not spinning found teeth on basket hub are stripped not allowing spin to engage,diagnosed to need inner basket ; ordrng 1 W10752719 (basket)"
Near San Antonio, TX 78254
Steven G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found unit not cooling properly. First die dryer bad, added second die dryer and charged unit now cooling will return in about a week and a half found compressor not sounding right ordered; ordrng 1 W10756020 (compressor), used 1 W10143759 (DYE DRIER ) from stock"
Near San Antonio, TX 78253
Justin
Job Details: 11/05/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer observed dishwasher leaning forward and pulling out of enclosure. Builder did not use mounting brackets or leave them behind. Ordered brackets and scheduled next visit for Friday.; ordrng 2 3367670 (screw)s and 2 8269145 (brckt-mtg)s
Near San Antonio, TX 78221
Steven G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL GD5RHAXNT01 "Found that evaporator was only frosting 1/4 of the way, may be low on freon, added die dryer and charged unit, will return. ; used 1 W10143759 from stock"
Near San Antonio, TX 78229
Steven G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Could not find any die on unit after checking for leak. Compressor side should plus 4 and is at minus 5. Couldn’t find leak. Going to return in 2 weeks to check again ; schdld next appmnt for 11/18 MON !
Near San Antonio, TX 78240
Steven G.
Job Details: 11/05/2019
WASHER WHIRLPOOL WTW5700XW3 "Checked washer found F7E6 fault code ran test unit passed all test, ran a load found basket noisey in spin ordered inner basket; ordrng 1 W10469848 (basket)"
Near Shavano Park, TX 78249
Jim G.
Job Details: 11/05/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Unit requires New pump. Ordering part scheduling for next visit. ; ordrng 1 1901A (pump)
Near San Antonio, TX 78261
Jim G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Replaced dual valve however will replace single valve as precaution and return with correct control board. ; ordrng 1 W11114721 (cntrl-elec) and 1 W11312191 (valve)
Near San Antonio, TX 78217
L
Job Details: 11/05/2019
WASHER ROPER RTW4516FW2 Issue was unit leaking. Found water inlet oulet not gripping on water hose. Ordering new part W10869803; ordrng 1 W10869803 (valve)
Near San Antonio, TX 78247
Devon F.
Job Details: 11/05/2019
DRYER WHIRLPOOL WED5620HW0 Customer complaint was unit keeps displaying F6E2 error code and UI panel very dim. Replacing control and UI panel to resolve issue.; ordrng 1 W11316370 (cntrl-elec) and 1 W11378949 (UI PANEL)
Near San Antonio, TX 78253
Justin
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Replaced freezer-side door; door included new ice maker. Inspected for dents and scratches and found none. Tested water dispenser and ice maker and both passed.
Near San Antonio, TX 78254
Justin
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Replaced harness wire for ice made and tested to complete, ran unit through diagnostics and passed all test. Unit has a full bin of ice."
Near Morawce, TX 78006
Douglas H.
Job Details: 11/05/2019
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Last trip accidentally scratched trim piece. Part ordered was not correct. Part that was ordered was the top panel that is the compressor cover. Need the trim piece above that (top grille filler) calling marcone to research. Spoke with Nancy, she researched and stated W10651740 is the part needed. ; ordrng 1 W10651740 (trim-cabnt)"
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/05/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Conducted diagnostics and found an error code F6 E4 User Interface/ACU state status mismatch. Need to replace Copernicus ACU and perhaps the UI.I ordered both.; ordrng 1 W11040197 (cntrl-elec) and 1 W11105016 (console)
Near San Antonio, TX 78261
Steven G.
Job Details: 11/05/2019
RANGE WHIRLPOOL WGE555S0BS01 "Found gasket pins not pushed in, pushed in gasket pins unit good to go"
Near San Antonio, TX 78261
Jim G.
Job Details: 11/05/2019
REFRIGERATOR KITCHENAID KSCS25FTSS01 Reset unit and icemaker kicked back on. Will call customer in the morning to verify the unit continues to make ice. Collected service fee.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Arrived at customer’s home. Jay was already there installing the door. The door comes with an icemaker. Close ticket.
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/05/2019
DRYER WHIRLPOOL WED8000DW4 Customer stated that the unit will work for a short period of time and then turn off. Found issue to be user interface and control. Ordering parts to resolve issue.; ordrng 1 W11050696 (console) and 1 W11133021 (cntrl-elec)
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/05/2019
DRYER WHIRLPOOL WED4850HW0 Complaint is unit will not dry clothes. Tested dryer. Not Heating. Found bad heater element. Installed new element from truck stock. Dryer heating good. Good airflow. No issues during testing. Tested to complete. ; used 1 279838 (ELEMENT) from stock
Near San Antonio, TX 78249
Colton B.
Job Details: 11/05/2019
DRYER WHIRLPOOL WED7300DW1 "Customer issue is that unit would not spin and no heat. Found issue to be a blown thermal fuse. Replaced fuse, unit now is operational. Recommend that customer also replace heating element. Ordering heating element and another fuse just in case the new one blows before we get back ; ordrng 1 279838 (element,heater) and 1 WP3392519 (thermal fuse), used 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78261
Jim G.
Job Details: 11/05/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Part sent was wrong part. Ordering correct part. ; ordrng 1 1901A (pump)
Near San Antonio, TX 78233
L
Job Details: 11/05/2019
WASHER WHIRLPOOL WTW5000DW2 Complaint was washer not draining. Replace drain pump and unit now draining properly. Ran diagnostics. No error codes. Unit now working as design. Job complete
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/05/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Customer stated that the issue is the unit is leaking from the front right corner. Found no leaks when running an inspection. No error codes in diagnostics. Unit appears to be fully intact with no damage. Left a leak pad behind with customer instructions to call if issue persists. Yes to survey.
Near San Antonio, TX 78256
Colton B.
Job Details: 11/05/2019
WASHER WHIRLPOOL WTW7000DW4 Issue was lid not locking and other error codes. Replaced control board and lid latch. Unit tested good.
Near Converse, TX 78109
Devon F.
Job Details: 11/05/2019
DRYER WHIRLPOOL WED4815EW1 Customer complaint was unit not starting. Took back panel off and tested thermistor no continuity. Ordering new thermistor to resolve issue.; ordrng 1 WP3387134 (thrmst-fix)
Near San Antonio, TX 78217
Devon F.
Job Details: 11/05/2019
DRYER WHIRLPOOL WED7500GW0 Customer complaint was unit not starting. Found unit belt broken replaced belt with truck stock to resolve issue. Unit is operating as designed.; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 11/05/2019
DRYER WHIRLPOOL WED6620HC0 "Checked dryer found. Unit not powering on. Preformed voltage checkeS. Found bad HMI. Ordering HMI and ACU just in case.; ordrng 1 W11160620 (HARNESS, UNIT INTERFACE ) and 1 W11170759 (ACU ) and 1 W11296385 (cntrl-elec)"
Near Live Oak, TX 78233
Shawn W.
Job Details: 11/05/2019
WASHER WHIRLPOOL n/a I called a couple times and left messages. Knocked on the door twice between a 15 minute wait. Finally was able to speak with the client. She explained that she had cancelled this appointment months ago and that she does not need the service any longer. Job complete.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/05/2019
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS2 Checked ice maker found water level sensor not working properly. Ordering recirculating pump. Service call fee collected.; ordrng 1 W10747426 (pump)
Near Schertz, TX 78154
Shawn W.
Job Details: 11/05/2019
WASHER WHIRLPOOL WTW8500DC0 Electrical outlet was fine. Replaced power cord and control board. Ran diagnostics and had an old error code for F2 E1 UI stuck button . Ran Key activation and encoder test. Fully functional. Job complete
Near Boerne, TX 78006
Douglas H.
Job Details: 11/05/2019
REFRIGERATOR KITCHEN AID KRFC704FPS03 Last tech found faulty compressor. Replaced compressor to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78258
L
Job Details: 11/05/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Wrong part was order. Ordering right part ; ordrng 1 W10545278 (drain hose) and 1 W10769066 (hose-fill)
Near San Antonio, TX 78230
L
Job Details: 11/05/2019
DISHWASHER KITCHENAID KDFE104DSS0 Replace dish washer top racks.no other issues. Job complete
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/05/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 "Calling techline due to reoccurring issues. Spoke with Rick, notated all done to this issue. Had me run test 59 ice box fan, stated there is excess water or moisture entering into ice bin. Then had me test ice box thermistor test 14. Stated has to be an issue with water supply of RO system. Refer to page 13 of use and care guide. Sr 7726288227Referred customer to customer service with file number. Per techline nothing else i can do at this point."
Near San Antonio, TX 78212
Devon F.
Job Details: 11/05/2019
MW-HOOD COMBO KITCHENAID KMHS120ESS5 Customer complaint was unit not heating replaced magnetron to resolve issue. Unit is operating as designed.
Near San Antonio, TX 78218
Steven G.
Job Details: 11/05/2019
COOKTOP ELECTRIC JENN-AIR JID4436ES00 Checked cooktop found switch checked switch was good and getting 110 volts and 12 volts from magnet talked to Cathy from tech line we went over checks and now turning it over for review RS7725316330 and will let me know ; O-emld tckt
Near San Antonio, TX 78259
Devon F.
Job Details: 11/05/2019
RANGE WHIRLPOOL WFG525S0HS1 Customer complaint was unit door falls apart.replaced glass door to resolve issue unit operating as designed.
Near San Antonio, TX 78245
Christian G.
Job Details: 11/05/2019
VENTHOODS UNKNOWN UXT4236ADS2 Issue stated by customer: vent hood fan not working. Replaced switch and filter. Fan came in damaged(blades broken) are ordering parts.; ordrng 1 WPW10395033 (motor-fan)
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 11/05/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Checked dishwasher. Ran diagnostics found drain pump intermittent. Ordering new drain pump.; ordrng 1 W10724439 (pump-drain)
Near Universal City, TX 78148
Steven G.
Job Details: 11/05/2019
WASHER WHIRLPOOL WFW92HEFC0 "Found bellows with mold, replaced bellows unit good to go."
Near San Antonio, TX 78255
Tommy B.
Job Details: 11/05/2019
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "The unit is functioning normally. The cabinets have just been painted, unable to obtain serial and model photograph. No further issues at this time."
Near Selma, TX 78154
Shawn W.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Client mentioned that the ice maker has always made ice but that it has been very slow and low production. It has really not changed since before and after we replaced the ice maker and wiring harness. The flow out of the water dispenser is steady but with a diameter about the size of a wire. The client has a water softener in the garage and a reverse osmosis system connected to the water line. This could be affecting the flow rate. The temperature in the ice bin is 25 degrees F. Temperature in the freezer is 5 degrees F. Water filter usage rating 199.Water filter time rating 182 days. Humidity 27 %. Fresh food compartment temperature is at 42 degrees F. The User Interface has the freezer temperature at -2 and the fresh food compartment at 39 degrees. Talked with JK at Tech-line, he explained to me that we need at least 45 PSI of water pressure to have the ice maker flow normally. File Number on 7726290677. I went ahead and adjusted the temperatur
Near San Antonio, TX 78259
Devon F.
Job Details: 11/05/2019
RANGE WHIRLPOOL GR563LXSB1 Reschedule for Wednesday ; schdld next appmnt for 11/6 WED !
Near San Antonio, TX 78245
Christian G.
Job Details: 11/05/2019
VENT HOOD WHIRLPOOL WVU37UC0FS "Issue stated: breaker keeps tripping from vent hood. Replaced button control and box control. Still tripping breaker, ordering capacitor and transformer.; ordrng 1 W11099740 (capacitor) and 1 W11282989 (transformr)"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/05/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Customer complaint is that the oven will go into bake but will not heat up. Also states that the unit will not keep time and often changes the date to the first of the month while in the middle of the month. I attempted to put the oven on bake at 350 degrees, but instead of going not oven mod, it goes to microwave mode. This model does not have a microwave. Ordering control and control panel.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (CONTROL PANEL)"
Near San Antonio, TX 78259
Ivan B.
Job Details: 11/05/2019
MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 Replaced control panel assembly. Unit working properly at this time. Yes to survey and leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 11/05/2019
COOKTOP ELECTRIC KITCHENAID KCED606GBL01 "Customer issue is that the down draft motor will not come on. The switch is sending the down draft motor voltage, but the motor will not come on. Ordering a new downdraft motor to resolve issue. ; ordrng 1 W11083804 (motor-blwr)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/05/2019
DRYER MAYTAG MEDC465HW0 "Checked dryer found not heating. Checked heater wasn’t heating . Ordering heater, if needed ordering thermal cut off,high limit thermostat as well.; ordrng 1 3392519 (thermal fuse) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)"
Near Bulverde, TX 78163
Jim G.
Job Details: 11/05/2019
REFRIGERATOR KITCHEN AID KSSC48QTS02 Replaced control and UI. Issue resolved. Tested unit. Unit tested properly.
Near San Antonio, TX 78214
Jesus C.
Job Details: 11/05/2019
WASHER MAYTAG MHW8630HC1 Complaint is CL code and not dispensing detergent. Tested washer. No stored error codes. Ran quick cycle. Detergent not dispensing. Ran test 10. Bad detergent dispenser. Ordering new dispenser and acu as precaution. Called techline about CL code. Techline states CL is shown after a number of wash cycles to remind consumers to clean washer. ; ordrng 1 W11041122 and 1 W11041150 and 1 W11329038
Near Bulverde, TX 78163
Jim G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced control and harness which includes bi teal thermistor. Issue resolved. Unit tested properly.
Near San Antonio, TX 78256
Ivan B.
Job Details: 11/05/2019
DRYER WHIRLPOOL WED75HEFW0 Replaced control board. Found I mistakenly ordered the wrong part last trip. Also found UI cable damaged. Ordered UI cable and iml assembly. Rescheduled 11/8; ordrng 1 W10540654 (CABLE UI) and 1 W10783677 (IML ASSEMBLY)
Near San Antonio, TX 78257
Ivan B.
Job Details: 11/05/2019
WASHER WHIRLPOOL WFW94HEXW2 Checked washer got no fault codes. Water leaking from water inlet area. Water inlet valve bad. Ordered replacement parts. Rescheduled 11/12; ordrng 1 W10194208 (WATER INLET VALVE ) and 1 W10194209 (WATER INLET VALVE )
Near Natalia, TX 78059
Justin
Job Details: 11/05/2019
OVEN ELECTRIC (D KITCHENAID KODE500EBS04 "Customer observed oven taking extra time to reach preheat temperature. Ovens have covered bottom bake element which takes additional 15 minutes to preheat. Tested temperature using meter thermometer, calibrated up 10 degrees as preheat of 350 topped out about 340. Instructed customer in calibration. Left leave behind and verified email address."
Near San Antonio, TX 78259
Ivan B.
Job Details: 11/05/2019
MICROWAVE OVEN WHIRLPOOL WMH31017HS Replaced lamp and lamp holder. Light working properly at this time. Yes to survey and leave behind.
Near San Antonio, TX 78250
Richard G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer states no change, temperature is ranging from 32 to 42 in the refrigerator section, and food is still freezing. Evaporator was partially frozen over, steamed it out. Called techline, spoke with Steve, confirmed bad rc thermistor. Ordering thermistor.; ordrng 1 W10316760 (thermistor)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/05/2019
OVEN ELECTRIC (D MAYTAG CWE5800ACS14 Complaint is lower oven is not holding temperature. Tested lower bake at 350. Oven temperature is averaging at 350. Temperatures are good. No issues during testing testing. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Called customer on the way. Arrived at home. Customer stated they do not need service. Job complete.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/05/2019
DISHWASHER KITCHENAID KDTE334GPS0 Issue was a leaking dish washer. Replaced bottom seal to resolve issue. Unit tested good. Talked to customer about survey.
Near San Antonio, TX 78224
Jesus C.
Job Details: 11/05/2019
DRYER ROPER RED4516FW0 "Tested dryer. Not starting. Found terminal block is damaged. Power cord is damaged. Installed new terminal block from truck stock. Customer will need new power cord. Customer wants us to order cord and she will pay the part cost. Ordering new cord. ; ordrng 1 WX9X18 (dryer cord 4' 30 amp), used 1 279320 (BLOCK-TERM) from stock"
Near Castroville, TX 78009
Justin
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Two main doors have dents will need to order that and name plate. ; ordrng 1 W11223753 (nameplate) and 1 W11301144 (dor-fip) and 1 W11307204 (dor-fip)
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/05/2019
DISHWASHER WHIRLPOOL WDF760SADM1 Replaced wheel assembly. Unit operating as this time. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Installed pressure valve. However the dispenser and presumably the icemaker are not getting sufficient if any water. Contacted techline and determined the issue was due to faulty or clogged filter head. Ordered part And will return on Saturday to complete job. ; ordrng 1 W11346623 (WATER FILTER HEAD )
Near Schertz, TX 78154
Shawn W.
Job Details: 11/05/2019
MW-HOOD COMBO WHIRLPOOL WMH78019HV0 "Replaced door. Called Tech-line. They could not help. Called SL, he was easily able to help me.. Called. connectivity team to help The client set up WiFi connect. They were not available. They leave at 6:00pm EST. There was an employee that thought they could help.Lindsey. She was very helpful but we were ultimately unsuccessful. We provided the client the number to the connect team at Whirlpool. She will call tomorrow before 6:00pm EST. Job complete."
Near Pipe Creek, TX 78063
Colton B.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Issue was a noisy refrigerator. Found compressor to be a little louder than normal on start up. Ordering a new compressor to resolve. Customer also complained of loud ice maker. Could not replicate noise, but order a new ice maker in case next tech is able to identify noise.; ordrng 1 W10507884 (compressor) and 1 WPW10300022 (icemaker)"
Near San Antonio, TX 78228
Christian G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Issue stated by customer: refrigerator freezing food. Damper replaced before. IR measured dampener around 25-30degrees and fridges highest setting. Ordering thermistor.; ordrng 1 WPW10384183 (thermistor)