We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/14/2021
Issue is a faulty actuator. Ordering new actuator to resolve issue. Told customer if it happened again before the part came in Id come put the old on back on correctly. Will call customer when parts come in. ; ordrng 1 W10913953 (Actuator)
We serviced a
SAMSUNG DRYER
Model DV50F9A6EVW/A2
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/14/2021
Our customer explained to me that after I left last time the noise had ceased since. Because of the cost prohibitive range of this repair with the expensive Samsung parts we had decided to cancel this repair. The dryer vent had come off on the unit. I secured it. Our customer wanted me to put their new dryer vent tubing in but it was foil. I recommended they stay with their current semi rigid and if they replace the current one to use the same. I looked out their outside vent set up and made some suggestions for alterations and recommended consulting a professional.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/14/2021
Our customer was unable to get the center burner off because there is a screw. I removed it so they could clean it then reattached it. I showed them how to do this if they ever wanted to did it in the future. There are also 4 of the bezel knobs that have become displaced because of the bad glue design this is causing the knobs bezels to rattle around. This is a functional issue that needs to be resolved so the knobs work correctly.; ordrng 4 W10853046 (Bezel knob)s
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78250
Sebastian
Job Details: 06/14/2021
Find a timer mechanism is malfunctioning you can operate it it will turn only clockwise and register mechanical adjustment form and turn it to the left nothing happens displacing the knob line from where the actual mechanism is a customer is able to use the unit for the meantime but Im asking that they monitor the timer to make sure that it is actually clocking down the timer that needs to be changed is on back order; ordrng 1 WPW10185992 (Timer)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/14/2021
I installed the console and we still had the light. F6E0 however was resolved. I replaced the controls and we still had a a light issue on the bottom and the light now not turning on . I spoke with Andrew at Whirlpool Tech Line. We conducted some tests and determined that we had an open line between the J3 and the door latch and light. If we cannot find a wiring problem we will need to change the lower door latch. I disconnected the panel for the door latch and reset the wires. The u it is now functioning as designed. We Likely had a pinched wire out of manufacturing. Unit is now fully operational
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Helotes, TX 78023
Douglas H.
Job Details: 06/14/2021
"Customer stated unit refrigerator compartment not cooling properly and ice maker makes a squealing noise when working. Found refrigerator Evap frozen over, ran test 128 per service pointer to find main control software out of date. For cooling issue unit would need new control and Evap cover. Tested ice maker and it does make an awful noise when rotating. Quoted 587.23 for p&l plus tax for control & icemaker. Evap cover would be under part warranty as its less than a year old. Collected sc. ESTIMATE ONLY!; rqstng P&A on 1 W11333076 (Control) and 1 W10898228 (icemaker) and 1 W10889360 (cover-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78254
Sebastian
Job Details: 06/14/2021
Rattling noise coming from the inside from the diffuser diffuser is making a multitude of different noises that it shouldnt be ordering diffuser scheduling for next open day 28th of June Monday; ordrng 1 W11164593 (Diffuser)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78109
Shawn W.
Job Details: 06/14/2021
I replaced the needed parts. Ran calibration. Door is now opening and closing as designed. Unit is fully functional now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Converse, TX 78109
Chris S.
Job Details: 06/14/2021
Let customer know that it showed they were out of warranty and they would have to pay SC and P&L. Customer stated husband paid for extended warranty so I let her know they had to call their extended warranty and have them send us the dispatch number so that they wont pay anything. Customer said she will contact their warranty people. Also she said its not dispensing ice anymore either. Ordering dispenser motor. Told her if we dont get dispatch number when I return they will be responsible for SC and P&L ; ordrng 1 WPW10317991 (motor)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Boerne, TX 78015
Colton B.
Job Details: 06/14/2021
Issue was microwave door closing and oven temperature. Door opened and closed well. Issue believed to be that the customer is not closing door hard enough. Talked to customer about that. Oven is not getting anywhere close to how hot it is set on. Ordering parts for that issue. Will call customer when it comes in.; ordrng 1 W11093254 (Console) and 1 W11179310 (Control) and 1 W11545804 (Bake element) and 1 W10859573 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHB02
Near San Antonio, TX 78253
Jesus C.
Job Details: 06/14/2021
Tested unit. Left door not catching mullion. Found door hinge bent. Reshaped door hinge door now shutting properly. No further issues. Tested to complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HBL00
Near San Antonio, TX 78209
Jim G.
Job Details: 06/14/2021
Bin thermistor is open. Will replace. ; ordrng 1 WPW10511923 (Bin Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Cibolo, TX 78108
Zachary
Job Details: 06/14/2021
Replaced lid lock assembly. Calibrated and tested washer no issues or error codes found. Washer is working as designed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR
Near San Antonio, TX 78253
Richard G.
Job Details: 06/14/2021
"Customer complaint is that the unit was making a buzzing noise that stopped when the door was open. Unit is no longer making the buzzing noise. Found issue to be with evap motor. Ordering evap motor.; ordrng 1 DA81-06013A (Evap motor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Bandera, TX 78003
Richard G.
Job Details: 06/14/2021
"Replaced control, Orion board, and ui. Powered on unit, compressor kicked on immediately. Unit began cooling. Tested to complete. Unit is good to go."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bandera, TX 78003
Richard G.
Job Details: 06/14/2021
Replaced shifter and harness. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW0
Near San Antonio, TX 78202
Jim G.
Job Details: 06/14/2021
Verified faulty MCU and will order a CCU as a precaution. Collected service fee. Quoted 120-150 Labor and the listed parts prices. ; ordrng 1 WPW10374126 (motor control) and 1 W10427967 (Central Control) and 1 W10839403 (Dispenser Drawer Hande)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78212
Sebastian
Job Details: 06/14/2021
Placed actuator and calibrated unit good to go
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 06/14/2021
Verified the top rack impeller fell off. Reattached and tested thoroughly. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Floresville, TX 78114
Chris S.
Job Details: 06/14/2021
Customer stated that dishwasher wasnt work right and cleaning correctly. Found issue to be motor sump ran test and dishwasher never started washing dishes but was getting water to it and drains. Part is out of stock. Collected SC quoted P&L 382.66; ordrng 1 W11087376 (pump&motor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 06/14/2021
Tested unit. Not shifting. Replaced bad actuator. No further issues. Tested to complete.
We serviced a
WHIRLPOOL COOKTOP GAS
Model GLS3665RS01
Near San Antonio, TX 78260
Jim G.
Job Details: 06/14/2021
Replaced faulty spark modules. Tested unit thoroughly to ensure proper function. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Cibolo, TX 78108
Zachary
Job Details: 06/14/2021
"Checked refrigerator found us able to run thermistor tests and lights not coming on. Disconnected deli UI and issue was resolved. Tested thermistors and checked evap fans, good. Freezer ice maker is tilted forward causing ice maker fill to over flow and out into freezer, attempted to uninstall and reinstall to fix but seems like very little change. Ordering deli UI and freezer ice maker to resolve issue. Parts are covered under authorization. ordrng 1 WPW10677119 (Deli UI) and 1 W10886939 (Ice maker)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near Converse, TX 78109
Zachary
Job Details: 06/14/2021
"Checked microwave, found very loud buzzing when turned on. The transformer will also be necessary in addition to the parts picked for this job. Spoke with customer and she agreed to wait so we can replace all the components recommended for this fix. Also, requesting a 2nd helper tech to remove microwave to be able to access the components.; ordrng 1 W10836753 (Transformer)"
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near San Antonio, TX 78255
Colton B.
Job Details: 06/14/2021
Appointment canceled
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/14/2021
"Our customer was beginning to have lower ice production, then the unit started a screeching noise so They shut it down. I turned on the unit and the on/of light and max ice light was on as well as the cleaning needed and replace filter light. There is no filter being used. The unit did not start. Ran diagnostics and water would not fill on test 5. Then the screeching began. Without water flow I cannot check the drain and recirculation pump. I found that the water valve has an open line and will need to be replaced. After replacing I tested the unit by going through ACT procedures as well as the diagnostics service test. Unit is now fully functional."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78258
Jim G.
Job Details: 06/14/2021
Verified issue with faulty module. Replace part. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Castle Hills, TX 78213
Sebastian
Job Details: 06/14/2021
Control board was the only part needed chores
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bandera, TX 78003
Richard G.
Job Details: 06/14/2021
"Customer complaint is that the unit didnt finish the first load, it just stopped and now the tub is full of water. Entered diagnostics and was unable to manually drain unit. Tried to activate other components in the unit and nothing was working. Ordering control and ui, rescheduling pump and valve.; ordrng 1 W11543994 (Control) and 1 W11447379 (Console) and 1 W11478524 (Ui panel) and 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near San Antonio, TX 78249
Douglas H.
Job Details: 06/14/2021
Last trip found noisy ice maker. Replaced ice maker to resolve the issue. Unit testing good now with normal noise. No further issues at this point. Unit is still under warranty per sb web
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Converse, TX 78109
Douglas H.
Job Details: 06/14/2021
"Last tech found issue with SS. Confirmed diagnosis of leak in Evap caused inefficient compressor. Replaced compressor and evaporator to resolve the issue. Vacc unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 48 hr cool down as unit is a garage refrigerator and with this heat in Texas unit has to work longer to keep up with cooling adequately. No further issues at this point. ; used 2 WPW10143759 (DRIER-HV) from stock"
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS5
Near San Antonio, TX 78213
Sebastian
Job Details: 06/14/2021
Replace the magnetron diode and transformer to resolve humming issue unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78261
Douglas H.
Job Details: 06/14/2021
Last trip found burnt out wire on main harness. Replaced harness to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near San Antonio, TX 78260
Douglas H.
Job Details: 06/14/2021
Last trip found faulty console and control. Replaced both to resolve the issue. Upon testing the console is showing as defective. Reordering console to resolve the issue. Unit is functioning now but one of the selections isnt working on the console. Per sb web control and console covered under ka limited part warranty. Collected labor costs. ; ordrng 1 W10803367 (panel-cntl)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Converse, TX 78109
Zachary
Job Details: 06/14/2021
"Checked range, found inner glass shattered on upper oven door. Ordering inner liner and inner glass to resolve issue.; ordrng 1 W11051040 (Door lining) and 1 W11132120 (Inner glass)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78254
Richard G.
Job Details: 06/14/2021
"Customer complaint is that the unit is making the same noise but louder. Found noise is coming from the blower wheel rubbing against the metal of the housing. Ordering blower wheel, housing, duct, and seal.; ordrng 1 WPW10128606 (Duct) and 1 WP697772 (Blower wheel) and 1 W10841728 (Seal) and 1 W10888146 (Housing)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS05
Near Floresville, TX 78114
Chris S.
Job Details: 06/14/2021
Customer stated that icemaker making ice but not dispensing. Found issue to be ice frozen in ice bin. Defrosted ice bin tested unit everything working properly. Collected SC and labor 297.69
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 06/14/2021
Upper rack left adjuster wheel broken. Left middle rack left adjuster wheel broken. Ordering new adjusters. ; ordrng 1 W11231345 (Mount)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 06/14/2021
Tested unit. No cool in freezer. Slight cool in fresh food. Fresh food evap has ice buildup. No airflow. Freezer evap has restriction in cap line. Installed new drier. Cleared system. Evap starting to get frost pattern. No issues at this time. Customer will monitor issue. Collected payment for repairs. Job complete. ; used 1 WPW10143759 (DRIER-HV) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78254
Richard G.
Job Details: 06/14/2021
Called customer. Says unit is working and would like to cancel appointment. Closing job.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Helotes, TX 78023
Colton B.
Job Details: 06/14/2021
Appointment canceled
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78209
Zachary
Job Details: 06/14/2021
"Checked washer found control board completely unresponsive. Washer was 1/3 filled with water, did anything and everything to try and drain, no luck. Opened panel to look at connections on board, all checked good. Power checked good. Light on control board was green. Ordering new control board and actuator, and rescheduling other parts to resolve issue.; ordrng 1 W11170319 (Control board) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78217
Chris S.
Job Details: 06/14/2021
Got icemaker out found fill funnel clogged. Unclogged funnel tested icemaker everything working properly. Didnt need parts. Collected labor 129.90
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5230BDS1
Near San Antonio, TX 78254
Richard G.
Job Details: 06/14/2021
"Customer complaint is that the lights are not coming on, even after changing the bulb. Verified issue. Ordering light assemblies and control.; ordrng 1 WPW10419516 (Control) and 2 WPW10638164 (Ligt)s"
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78218
Zachary
Job Details: 06/14/2021
Checked washer found error code F8E1 valve fault. Opened washer checked connections and were good. Checked resistance on dual valve and found it to be bad. Hot water valve tested good. Ordering dual inlet valve to resolve issue. ; ordrng 1 W11316256 (Cold inlet dual valve)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78207
Richard G.
Job Details: 06/14/2021
"Replaced valve, drain pump, and control. Calibrated unit. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78224
Jesus C.
Job Details: 06/14/2021
Installed new drier. Recharged unit. No further issues. Tested to complete.
We serviced a
JENNAIR COOKTOP GAS
Model n/a
Near San Antonio, TX 78232
Zachary
Job Details: 06/14/2021
"Checked cooktop found no power going to unit. Checked breaker, was good. Then found plug not plugged in all the way. Plugged in cooktop and tested unit, all checked good. Cooktop is working as designed. Went ahead and used a tie wire to secure cooktop plug out of the way to prevent issue from happening in the future. Collected service call fee."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78249
Sebastian
Job Details: 06/14/2021
Theres 120 v At the control but you cannot initiate any of the buttons to start a load or even get into diagnostics ordering fascia and control to resolve issue will start off with fascia; ordrng 1 W11419051 (Control) and 1 W11478525 (Facia)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/14/2021
"I verified model and serial number but the unit is not showing up in entitlements. Our customer provided the closing document. Picture included. Our customer had a recent development in which the unit takes 45 minutes to reach preset temperature. I ran diagnostics and received no errors. I preheated the unit to 350 degrees F and timed it. Our customer had foil covering one rack. I showed her in the owners manual why this is discouraged. At 19 minutes the temperature was only at 260 degrees F. I tested the broil element. The broil element is not getting hot enough. This is slowing down the preheat considerably. This unit will need a new broil element, control and temperature sensor. Parts ordered.; ordrng 1 W11528249 (Control) and 1 WPW10181986 (Sensor) and 1 W10856603 (Broil element)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78260
Douglas H.
Job Details: 06/14/2021
Last trip found faulty gearcase. This trip found that the washplate is ceased on. Ordering wash plate now to get unit fully functioning properly. Didnt collect any money this trip will collect labor once job is completed ; ordrng 1 W10902814 (washplate)
We serviced a
KITCHEN AID RANGE
Model KFGC500JSS
Near Boerne, TX 78006
Douglas H.
Job Details: 06/14/2021
Previous tech found unit needed new orifice holder as well as lp conversion kit. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Customer confirmed unit functioning as designed now.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS2
Near Boerne, TX 78006
Douglas H.
Job Details: 06/14/2021
Last tech found issue to be faulty water line and faulty valve. Replaced both to resolve he issue. Unit testing good now with no leaks. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 06/14/2021
On call ahead customer stated that she canceled the appointment as they are installing a new unit today. Service not needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78250
Colton B.
Job Details: 06/14/2021
"Issue was a no wash dishwasher. Found F4E3 error code. Wash motor is not operational. Replaced sump assembly, unit tested good. Collected SC+P+L."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78201
Zachary
Job Details: 04/21/2021
Replaced actuator. Calibrated and tested washer no issues or error codes. Washer is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW8400TW02
Near San Antonio, TX 78260
Jim G.
Job Details: 04/21/2021
Verified a bellow is in fact needed. There is a small tear causing a leak. ; ordrng 1 WPW10111435 (Bellow)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78217
Jim G.
Job Details: 04/21/2021
Replaced lint screen. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near San Antonio, TX 78255
Justin
Job Details: 04/21/2021
"Ice bin is stuck and I cannot remove it, was finally able to removed bin. Found ice keeping it from opening. Ice maker has water in ice maker. Tightened down deli drawer handle. Unit is good to go."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78212
Jim G.
Job Details: 04/21/2021
Ive replaced the faulty valve. However there appears to be an issue with the actuator. As per Technical Service Pointer #: W11531483 Rev A a new actuator is needed. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78245
Richard G.
Job Details: 04/21/2021
"Customer complaint is that the icemaker has stopped working again. Checked icemaker, one piece of ice did not fall after last harvest and was keeping the arm from checking ice bin. Removed piece of ice, unit proceeded to harvest and call for water. Unit is good to go."
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS05
Near San Antonio, TX 78253
Richard G.
Job Details: 04/21/2021
Customer complaint is that the vent trim is missing. Ordering trim and vent parts with screws.; ordrng 1 WPW10351279 (Vent trim) and 1 WPW10327377 (Trim) and 1 W10283040 (Center vent) and 1 WPW10283036 (Trim) and 6 WPY706189 (Screw)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78214
Jesus C.
Job Details: 04/21/2021
Installed new cam and actuator. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/21/2021
Tested unit. Found leak coming from fill tube going to ice maker on top of unit. Will need new fill tube. ; ordrng 1 W11415785 (Tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/21/2021
Our customers unit is not dispensing Ice. When initiated the paddle is working and you can hear the auger motor trying to move. I called Chris at Whirlpool Tech Line and he recommended checking for 120 VDC at the auger motor so we could be sure there was nothing jamming the motor at the same time since we can hear some power current coming to the auger motor. It can also be checked for 120 VDC at Pin 3-7 wrt 3-8. It should be 130 VDC . I checked the DC voltage coming to the auger motor and it is only 9 VDC. It needs 120 VDC. I called Tech Line again and spoke with Andrew. We checked the VDC at the. On troll board as well and received 6VDC when initiating. We checked for proper voltage at P6 no only got 14 VDC. This unit will need the control replaced. W10807590. This control was replaced by SL back on 9-25-2020. This part will be covered on the 12 month OEM part warranty. I confirmed with AE. I confirmed with DH and we will have to charge a Service Fee and Labor. Our customer paid for the repair in full today. I initially set this appointment tentatively for Tuesday based on my part and scheduling information but informed our customer that the distributor at this location is not always reliable. It looks like the earliest we could get the part and conduct the repair would be Friday 30 April 2021.; ordrng 1 W10807590 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/21/2021
Tested unit. Found drain line blocked with ice. Found water valve leaking. Cleared drain. Ordering Water valve. ; ordrng 1 WPW10179146 (Valve)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HS01
Near San Antonio, TX 78253
Richard G.
Job Details: 04/21/2021
Customer complaint is that the hot surface light does not go off and the back knob is broken. Need knob and harness; ordrng 1 W11418244 (Knob) and 1 W11111810 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78250
Justin
Job Details: 04/21/2021
"Replaced ice maker, unit is good to go."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Richard G.
Job Details: 04/21/2021
Installed racks. Unit is good to go.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near Castroville, TX 78009
Richard G.
Job Details: 04/21/2021
Called customer. Unit is working now. Will call us if there are any further issues.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU509XBL00
Near San Antonio, TX 78247
Chris S.
Job Details: 04/21/2021
Checked customer parts and found crack in module reorder part and called customer to let them know. Rescheduling repair for Friday 4/30; ordrng 1 W10857232 (module)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ00
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/21/2021
Our customer had spraying out of their refrigerator on the top left side. I reconnected the water and initiated test 25 and was able to replicate the problem. The water tube on the top lefts entry has a crack in it and is spraying water on Ive maker fill. This will need to be replaced. Our customer was concerned about the water filter as well. The water filter and housing are sound currently. Part ordered.; ordrng 1 W11415785 (Tube Water)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78232
Shawn W.
Job Details: 04/21/2021
Found error code F7E6 Motor Fault. I found that the actuator has slipped out of the cam. This way need to be replaced. I slipped it in temporarily but it will pop out again until we can get the re-engineered part. Technical Service Pointer W11531483 Rev A April 2021. Part ordered. ; ordrng 1 W10913953 (Actuator)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78240
Jim G.
Job Details: 04/21/2021
Verified issue as per technical service bulletin pointer# W11531483. Orders part as per instructions. Will return to repair. Ive rigged the unit Im the meantime. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW0
Near Castroville, TX 78009
Richard G.
Job Details: 04/21/2021
Replaced console. Tested to complete. Unit is good to go.
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/21/2021
Our customer had a push to start problem. I found that the thermal fuse had gone open. I replaced the fuse from truck stock. WP3392519. Our customer has a clogged dryer vent. I recommended having it professionally cleaned or the fuse will likely go out again. This was FCC. Customer had no email account. Our customer paid in full by check.; used 1 WP3392519 (Thermal fuse) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/21/2021
Front glass damaged. Front panel already ordered. Will need to reschedule once part arrives. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER/DRYER
Model WFC8090GX0
Near San Antonio, TX 78229
Jim G.
Job Details: 04/21/2021
I contacted techline just to be sure and spoke to Andrew SR# 7730571296 who advised replacing the HMI (door) and ACU. ; ordrng 1 W11280150 (Outer Door Assembly (w/HMI)) and 1 W11260742 (ACU)
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FB3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/21/2021
Running a little too late in the day I will not be able to make appointment in a timely manner called maintenance inform them that I am going to order the parts that are needed inform them of a service fee labor fee and parts be on return will only install the parts needed ordering heating element and temperature sensor and going forth. with control order. Will collect service fee and remainder of bill after unit is repaired. Parts team to reach out when all parts are available; ordrng 1 W11447783 (Element) and 1 W10833885 (Sensor)
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78209
Shawn W.
Job Details: 04/21/2021
I called our customer to let her know I was on the way. She wanted to know if I had a dispatch to clean her stand alone Ice Maker as well. I informed her no. She informed me that the washer and checking the hoses was just a side thing she requested as a maintenance check on a 7 year old washer. Us checking the water hoses would be very cost prohibitive for her. She asked me who to call to reschedule. I explained to her that she should call whoever she made the arrangements with. She wanted to reschedule for someone to clean her ice maker and check her hoses out on the washer at the same.time.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30IXWH6
Near San Antonio, TX 78238
Richard G.
Job Details: 04/21/2021
Replaced wheels. Also need adjuster kit. Rescheduling rails.; rqstng P&A on 1 W10712394 (Adjuster kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near San Antonio, TX 78232
Shawn W.
Job Details: 04/21/2021
"Temperatures are perfect in both sections. Our customer just bought the home and they want to make sure the resonating sounds are not an indication of a future problem. I went into diagnostics and was able to isolate the sound down to the FC evaporator fan. Noise from these under design will cause noise. However, over time since they are running 90 % of the time at different frequencies they will at high hertz will sound like they are taking off like a rocket ship. This would need to be replaced. Our customer paid our service fee and reduced labor. Remaining balance if they move forward with repair. Our customer will not move forward with the repair problem at this time."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 04/21/2021
Unit had to Eric code for off-balance load and one error code for suds went spinning unit appears to have a slight wobble to it gear case appears to be tight ordering suspension and cleared area codes gave customer instructions on how to load clothes for better performance and the amount of soap usage scheduling to come back on first open day available with suspension to see if air codes of re-populated or we need to go forth with the suspension change; ordrng 1 W11400156 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model WED560LHW0
Near San Antonio, TX 78257
Sebastian
Job Details: 04/21/2021
Found that unit is storing an error code for motor or heater being miss wired or malfunctioning. In test mode motor does spin for a little while before stopping and throwing up Erico did confirm that in diagnostics the consul is acting a Radick unable to operate diagnostics properly was able to start unit there a blank screen and diagnostics ordering control consul heater and motor as a contingency Parys team to reach out when all parts are available; ordrng 1 W11327191 (Control) and 1 W11378949 (Console) and 1 W11234001 (Motor) and 1 WP3387747 (Heater)
We serviced a
WHIRLPOOL FREEZER
Model WRX988S1BM00
Near San Antonio, TX 78232
Chris S.
Job Details: 04/21/2021
Customer stated that ice still on bottom of draw. Found issue to be freezer and fridge temperature too cold. Found that defrost is good on test. Everything working as designed.
We serviced a
LG DRYER
Model n/a
Near San Antonio, TX 78251
Justin
Job Details: 04/21/2021
"Customer needs to set up inside, it is in the garage and not plugged in. Will need to reschedule until it is available for testing."
We serviced a
KITCHEN AID OVEN ELECTRIC [S
Model KOSE900HSS00
Near San Antonio, TX 78251
Justin
Job Details: 04/21/2021
"Called customer no answer, Knocked on door no answer. Customer let me inside by unlocking the door. Found the wall outlet only getting 120 on one leg, taking readings across both legs wall is grounding out only getting 50 volts across a 240volt circuit. Will need an electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near San Antonio, TX 78230
Sebastian
Job Details: 04/21/2021
Replaced pads and tested unit unit is testing good closing out call
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30IXWH6
Near San Antonio, TX 78238
Richard G.
Job Details: 04/21/2021
"Replaced pump and motor, spray arm, seal, support arm, cap and wheels. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78240
Jim G.
Job Details: 04/21/2021
Idler pulley had come loose probably during installation. Resecured properly. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/21/2021
I replaced the control and ran service cycle to calibrate as directed by Whirlpool Tech Line. Unit is fully operational now. This was a PL1 authorization.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302ESS00
Near San Antonio, TX 78209
Chris S.
Job Details: 04/21/2021
Customer stated that she reset refrigerator and hasnt heard noise so she doesnt need service if customer calls back with same issue please order control board WPW10120827; rqstng P&A on 1 WPW10120827 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/21/2021
Customer stated not as cold as it should be and runs all the time. Ran diagnostics testing to check unit and found that the control is at fault. Quoted 225.79 for p&l plus tax (97.45 labor) total with sc 365.43. Collected sc customer wanted to proceed with repair. Ordering control to resolve the issue. ; ordrng 1 W11282569 (contrl-box)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78251
Justin
Job Details: 04/21/2021
"4511 gate code, replaced lid unit good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Alamo Heights, TX 78209
Zachary
Job Details: 04/21/2021
Replaced ice door due to not closing back into position after dispensing. Tested ice door and it is working as designed. Refrigerator is working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/21/2021
Customer stated that unit not starting when button depressed. Found issue t9 be console and control issue. Ordering both to resolve the issue. ; ordrng 1 W11089306 (Fascia) and 1 W11089308 (cntrl-elec)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78219
Zachary
Job Details: 04/21/2021
Checked dryer found cracked blower wheel. Ordering motor and blower wheel to resolve issue.; ordrng 1 WP697772 (Blower wheel) and 1 279787 (Motor drive)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near San Antonio, TX 78260
Sebastian
Job Details: 04/21/2021
Changed out icemaker did fine at the last icemaker got stuck again try to verify icemaker function when I found that I am not getting water fed to it I did the independent water fill test find that I am not getting anything for the icemaker I am getting water from the water dispenser and I can hear the water valve actuating for the icemaker but no water is being fed no evidence that the unit is frozen up anywhere around the tubes are in the bottom ordering water valve to resolve issue; ordrng 1 W10908836 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near San Antonio, TX 78224
Zachary
Job Details: 04/21/2021
See photos. Dispatched under incorrect credentials. Unit must re-dispatched if under warranty.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMHA9019HZ1
Near San Antonio, TX 78247
Sebastian
Job Details: 04/21/2021
Sr 7729593203 Customers concern is if the unit still keeps turning off on its own customer is very upset that weve been out so many times and been unable to resolve issue call tech line was ultimately unable to truly come up with a solution ordering filter board as it is the last piece that could be affecting this unit after changing everything else customer will be calling whirlpool corporate is not happy and does not want to have another technician come into the home. Explain to customer that I will be ordering the part just in case. Parts team to reach out when its available; ordrng 1 WPW10531156 (Filter board)