We serviced a
WHIRLPOOL WASHER
Model WFW862CHC3
Near San Antonio, TX 78253
Richard G.
Job Details: 08/30/2022
Customer complaint is that the washer is leaking on the cleaning cycle only. Says he has checked the filter and it isnt clogged. And the bellows has no holes in it. Does not leak on any other cycle. Ordering dispenser ; ordrng 1 W11318830 (Dispenser assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Floresville, TX 78114
Daniel
Job Details: 08/30/2022
Customer reported condensation on fridge ceiling. Upon arrival found condensation on fridge ceiling. Checked for gaps in gasket and found none. Called techline and techline had me check the liner on the cabinet of fridge. On bottom right side found a 1/2 inch gap from the liner to the fridge cabinet that stretched all the way to the middle of the fridge cabinet. Techline requested that I send them pics. Sent techline pics and techline stated they will either reach back out to me or the customer depending on how they feel issue should be resolved. Techline stated that the gap is too big to fill with silicone and normally only 1/8th gaps could be filled with silicone. Unit has been sent for review. Sr 7734477829
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBK206
Near San Antonio, TX 78209
Garry
Job Details: 08/30/2022
Customer complaint of noise during oven operation after a recent repair. Arrived, tested unit, yet was unable to recreate noise. Advised customer to record noise should it happen again, taking note of how long into bake cycle noise begins, and well be happy to return to the home and investigate. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kerrville, TX 78028
Drew
Job Details: 08/30/2022
Upon arrival found ice block in ice maker. Removed ice and tested ice maker. Found leaking underneath the fill tube, non serviceable part. Customer will contact whirlpool to try and get autho for door as its needed
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608EBS01
Near Kerrville, TX 78028
Drew
Job Details: 08/30/2022
Upon arrival customer showed me light issues. Explained to him that I have different color trim module in stock. Customer stated he didnt care about color as long as it gets fixed. Replaced and used module from TS w10695459. No further issues at this point ; used 1 W10695459 (MODULE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS01DJSS0
Near San Antonio, TX 78212
Garry
Job Details: 08/30/2022
Customer complaint of DW not draining and eventually not working at all. Arrived to find unit disconnected from power supply. Connected unit to power supply and found User Interface unresponsive to touch inputs. Accessed Electronic Control and found 120VAC at P2-6 wrt Neutral but no voltage output to User Interface. Diagnosing as failure of Electronic Control. Part shows OOS and discontinued. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Floresville, TX 78114
Daniel
Job Details: 08/30/2022
Unit out of warranty. Customer reported front left and right burners not working. Upon arrival customer lifted cooktop and showed me that the tubing on both left and right front burners were broken. Customer stated husband had broken tubing from trying to install unit when unit was purchased. Burners had never worked since day 1 due to the tubing damage. Ordering both tubing assemblys for front left and right burners. Will return with parts to repair. ordrng 1 W11028738 (Left front tubing assembly) and 1 W11050487 (Right front tubing assembly)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near San Antonio, TX 78247
S
Job Details: 08/30/2022
Upon arrival customer stated unit would take a long time to fill. Checked unit and verified a low volume of water coming from the cold water valve. Removed hose to find the hose completely clogged of residue. Noticed the water valve was also clogged. Replaced water valve and advised customer to purchase a new cold water hose for the unit to function properly. Customer states they will buy a new cold water hose. Retested unit and unit functions as designed. No further issues at this point. ; used 1 W11038689 (Water valve) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kerrville, TX 78028
Drew
Job Details: 08/30/2022
Upon arrival replaced harness, capacitor, latch, and actuator. Resolved all issues. Tested in diagnostics, unit finished diagnostics with no issue nor error codes. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78210
Jesus C.
Job Details: 08/30/2022
Ordering new Ui console; ordrng 1 W11460908 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/30/2022
Bin on fresh food door cracked. Needs new bin. ; ordrng 1 W11239961 (Bin)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/30/2022
Serial Number: CX4507089. Verified model number. Our customer had a leak that was a quarter size she noticed when pulling the unit out. She has also had certain times in which the rinse/spin will stay on for awhile and she shuts it down rather then wait for it the continue. In diagnostics I retrieved no errors. On automatic test mode all loads functioned as designed. I contacted Whirlpool Tech Line to find out more about the rinse/spin cycle. I spoke with Rich. Look for trails. Load size or balancing on load could increase time and is normal operation by design. I found grease coming out if the gear case. SR#7734471828. I replaced the gearcase. This unit is now fully functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78244
Daniel
Job Details: 08/30/2022
Returned with parts to install. Installed gearcase, drive belt, and splutch kit. Re assembled unit and tested. Unit functioning as designed without any excessive noise or squeaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near San Antonio, TX 78223
Daniel
Job Details: 08/30/2022
Was sent without the water tube I needed to complete job. Rescheduling customer for 9/1. Will return with parts needed to finish repairs.; schdld next appmnt for 9/1 THU !
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near San Antonio, TX 78264
Daniel
Job Details: 08/30/2022
Returned with ice maker kit. Installed all components for ice maker kit and added silicone as needed. Unit functioning as designed. Ice maker should no longer have any issues with freezing over or production.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78257
Drew
Job Details: 08/29/2022
Upon arrival called tech line spoke with Travis and received Sr 7734464444. Found lid latch to be not working, and other functions were not acting right since the lid latch was faulty. Was told to order lid latch and acu to resolve issues, the acu is a back up per tech line in case the valves and other functions are still not working correctly afterlives latch is replaced . Acu is OOS. PLEASE SEND TECH WITH LATCH FIRST PER TECH LINE THE ACU MAY NOT BE NEEDED.; ordrng 1 W11394572 (Latch) and 1 W11510463 (Acu)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near San Antonio, TX 78263
Daniel
Job Details: 08/29/2022
Customer reported unit not draining at all. Upon arrival found unit full of water. Looked under unit and found the connection on lower harness to drain pump was damaged and wires were not connected to drain pump so drain pump was not getting power. Spliced wires and reconnected to drain pump for a temporary fix since the lower harness is out of stock. Will return when lower harness is available to finish repair. ; ordrng 1 W11591637 (Main Harness)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/29/2022
I was once again unable to reach Trade Care Team to advocate on the freezer door cosmetic damage. Ill keep having NR add it to my jobs for the day until I get through.; O-emld tckt
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4736HS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 08/29/2022
I contacted Adrian, Senior Technician at Whirlpool it document and confirm the unit is functioning as designed and is cosmetic in nature. SR# 7734469041. I contacted Whirlpool Trade Care Team to document and seek guidance. Ran out of time to talk to Trade Care Team. Ill have NR add to schedule tomorrow. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Drew
Job Details: 08/29/2022
Due to techs time frame need to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78250
Sebastian
Job Details: 08/29/2022
Icemaker appears to be stuck when I jumped in the internal motor is clocking with the outside one is not evidence of water leaking through icemaker ordering icemaker; ordrng 1 WPW10300024 (Icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Chris S.
Job Details: 08/29/2022
Customer stated left rear burner would click but not turn on. Found issue to be orifice clogged not letting gas out cleaned orifice tested left rear burner everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Converse, TX 78109
S
Job Details: 08/29/2022
Upon arrival customer stated units ice maker would not make ice. Checked unit and found the ice maker off. Put ice maker into test mode and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near San Antonio, TX 78244
S
Job Details: 08/29/2022
Upon arrival customer stated moisture build up in corner of unit. Contacted tech line to get verification for a freezer door replacement. Per tech line we have a very small gap causing moisture build up. Per tech line replace the door. Ordering 1 w11566705 freezer stainless Steele door to resolve issue. Requesting double labor and 2nd tech for help. JR-SR-7734469612 part is oos ; ordrng 1 W11566705 (Freezer stainless Steele door)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/29/2022
Tested unit. Not dispensing soap. Will need new dispenser. ; schdld next appmnt for 9/1 THU !
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78209
Garry
Job Details: 08/29/2022
Informed by customer that, due to recovery from recent health concerns, she would rather reschedule our appointment as tech was running late. Please schedule for soonest availability. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Chris S.
Job Details: 08/29/2022
Customer stated dishwasher was not working found issue to be water valve was not turned on. Turned on water valve to see unit everything working as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS05
Near Floresville, TX 78114
Daniel
Job Details: 08/29/2022
Rescheduling for 9-1. Ticket was suppose to have helper. ; schdld next appmnt for 9/1 THU !
We serviced a
SAMSUNG DRYER
Model DV42H5200E
Near Converse, TX 78109
S
Job Details: 08/29/2022
Upon arrival customer stated unit would not heat as it should and would take multiple times to dry. Contacted Samsung tech line and verified through the control that we have a faulty moisture sensor. Orient 1 Dc97-16160a assembly to resolve issue. ; ordrng 1 Dc97-16160a (Moisture sensor)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Floresville, TX 78114
Daniel
Job Details: 08/29/2022
Customer reported unit not making ice once again. Called tech line upon arrival. Gave tech line a run down on all the parts replaced on unit. Ran unit through diagnostics and all components passed. We found that water bin was under filling. Tech line had stated to replace the pump/water fill sensor. Let techline know I had replaced both parts already. Techline then stated he was going to deem the unit unrepairable since all parts for that issue had already been replaced. Techline stated customer will have to call customer service to see how they will proceed. Unit deemed unrepairable per techline.Sr 7733747884
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/29/2022
Our customers dishwasher was leaking and the builder sent a plumber that knocked out the drain plug on the garbage disposal. Then it leaked again and the second plumber from the builder place it in the dishwasher. I tested the unit and it did not leak. However, in diagnostics I retrieved error code FAE2 and F9E1. Thus unit has a failure of the vent wax motor electrical circuit. The UI and vent wax motor need to be replaced. Parts ordered. ; ordrng 1 W11416460 (Vent Wax Motor) and 1 W11460962 (UI Housing) and 1 W11545290 (Bezel)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near Helotes, TX 78023
Sebastian
Job Details: 08/29/2022
Cystitis verify extended warranty
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78259
Jim G.
Job Details: 08/29/2022
Customer asked for appt reschedule. ; schdld next appmnt for 9/1 THU !
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Antonio, TX 78242
Richard G.
Job Details: 08/29/2022
Replaced acu, pressure hose, pressure sensor, and harness. Calibrated and ran unit through diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHGXMB15
Near San Antonio, TX 78253
Richard G.
Job Details: 08/29/2022
Customer complaint is that the unit is still cooling intermittently. Verified issue. Says if he bangs on the control box, the unit will work. Tested out control box, found thermostat not operating normally. Ordering thermostat. Not charging additional labor.; ordrng 1 WP2198202 (Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78238
Garry
Job Details: 08/29/2022
Customer complaint of DW not drying dishes and internal spray arm not functioning properly. Arrived to find no error codes in unit memory and proceeded to observe performance throughout diagnostic cycle. All spray arms working properly at time of my visit, and heating element is drawing current within operating ranges & heating as one would expect. Tested hot water at kitchen faucet and waited approximately 30 seconds for it to dispense hot water, despite having run two diagnostic cycles before testing. Advised customer that drying performance will suffer if we arent getting hot water into the machine, to use Rinse-Aid for optimal drying, and that plastic dishes will not dry. Unit functioning properly at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/29/2022
Installed new compressor. Recharged unit. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near San Antonio, TX 78229
Garry
Job Details: 08/29/2022
Returned today & installed Inlet Water Valve (W11165546) to address issues. Tested unit in Service Diagnostics and observed successful completion of test cycle. Component activations all passing. No noise during spin cycle. Towards end of visit, customer did stumble backwards over some items in the garage. Helped customer back to her feet and offered to assist in securing medical attention, asking multiple times if customer was okay and/or needed anything. Customer assured me multiple times that she was alright, and seemed to be moving normally & coherent at time of my departure. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Drew
Job Details: 08/29/2022
Due to techs time frame need to reschedule ; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 08/29/2022
I replaced the affected fan assembly which includes the thermistors. Issue is resolved. SRs 7734469263
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/29/2022
I replaced the console and had no power up. I found that there was no voltage at the outlet. I fond that this washer is not on a dedicated circuit. There is a GFCI outlet, a regular outlet and a GFCI outlet with a resetting switch. We found that one tripped. I re-set and tested the washer. The F6E2 error code kept coming back and it would not go into service test mode. I contacted Scott, Senior Technician at Whirlpool. Either the electrical problems in the home damaged the new UI or we received a bad new UI. Ordering a new UI. Our customer will have the electrical repaired and we will try again.; ordrng 1 W10919546 (Console White)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS
Near San Antonio, TX 78254
Chris S.
Job Details: 08/29/2022
Customer stated oven kept shutting off and tripping breaker. Found issue to be harness and sensor. Ordering main harness to fix issue.; ordrng 1 W11225364 (harns-wire)
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFHG2251TF3
Near Rio Medina, TX 78066
Richard G.
Job Details: 08/29/2022
Replaced bins. Unit is good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lakehills, TX 78063
Richard G.
Job Details: 08/29/2022
Replaced heater per special project.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 08/29/2022
I verified a faulty gearcase. Washplate may also be needed. Part is OOS. Please schedule ASAP. Verified auth with Assurant Auth# 22323188DF. ; ordrng 1 W11449841 (Gearcase) and 1 W10752283 (Washplate)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78260
Jim G.
Job Details: 08/29/2022
I replaced all parts save for inverter. All harnesses were replaced as a precaution. Issue is resolved. Also assisted in linking to network (Wi-Fi).
We serviced a
MAYTAG DISHWASHER
Model WDT730PAHZ0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/29/2022
Model Number: WDT730PAHZ0 Serial Number: FA3473521 DOP: 7 September 2021. This unit is in warranty. I reset the circuit breaker and checked the outlet and the terminal box. Each are measuring prope voltage, polarity and grounding. This unit will need new electronics. Parts ordered.; ordrng 1 W11368911 (Housing UI) and 1 W11305308 (Control)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78229
Garry
Job Details: 08/29/2022
Customer complaint of washing machine not thoroughly spinning out rinse water and damaging clothing. Arrived to find F7E8 error code in diagnostics, indicating motor overheating and/or abnormal friction between Tub & Basket. Washplate/Agitator Assembly very loose, and I last tightened this with an impact driver on 3/31/22. Removed Agitator Assembly and found no debris. Gearcase Shaft very rusted. Inspected lower drive components and found Rotor, Stator, Slider, and Clutch covered in gear oil. Diagnosing as Gearcase failure, the conditions of which allow for Agitator Screw to loosen with operation, leading to damaged clothing and motor complications. Ordering Agitator Assembly (W11550891) with Screw (W10752187), Gearcase (W11393685), Stator (W10915700), Slider (W10734521), Clutch (W10754448), and Rotor (W10915701) to address issues. Requesting OTL Authorization for parts. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11550891 (Agitator Assembly) and 1 W10752187 (Screw (Agitator)) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider Assembly), rqstng P&A on 1 W10754448 (Clutch), ordrng 1 W10915701 (Rotor), states that autho needed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bandera, TX 78003
Richard G.
Job Details: 08/29/2022
Replaced control, harness, and float switch. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near San Antonio, TX 78232
Jim G.
Job Details: 08/29/2022
I conferred with JC. I verified starter device was not at fault. I left the new start device on the compressor. Unit remains unplugged. The issue is a seized compressor. Part is OOS. Please schedule ASAP. ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78213
Jesus C.
Job Details: 08/29/2022
Installed new compressor. Compressor running. Frost pattern on evaporator. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Jesus C.
Job Details: 08/29/2022
Sr 7734169988. Called tech line for issue. Suggest replacing compressor. Replaced compressor. Recharged unit. No issue during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near San Antonio, TX 78250
Chris S.
Job Details: 08/29/2022
Replaced both valves first tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/29/2022
I found that the water pressure regulator sent by the distributor is missing the part. Im sending it back as defective and have ordered the part again.; ordrng 1 W10786952 (Water Pressure Regulator)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78261
S
Job Details: 08/29/2022
Upon arrival replaced faulty lid on unit and hinges as well with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
ROPER DRYER
Model RED4516FW0
Near San Antonio, TX 78247
S
Job Details: 08/29/2022
Before arrival noticed that I made a mistake and did not order the damaged door per last visit in my notes. Contacted customer to advise of my error. Customer states that shes fine waiting for the door. Ordering 1 W10861224 white door to resolve issues. ; ordrng 1 W10861224 (White door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78015
Drew
Job Details: 08/29/2022
Upon arrival received error code f10e2, f7e1, f8e2. Removed error codes and tested unit. Same error codes popped. Installed new motor. Ran diagnostics and f10e5 popped up. Ordering control, harness, and motor. Motor and control is OOS ; ordrng 1 W11410066 (Acu) and 1 W11568793 (Harness) and 1 W11416362 (Sump)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, TX 78624
Drew
Job Details: 08/29/2022
Upon arrival replaced pulley, capacitor, motor. Installed gearcase but it was the wrong shaft size. Re ordering gearcase.; ordrng 1 W11449840 (Gearcase)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Helotes, TX 78023
Sebastian
Job Details: 08/29/2022
Customer has possibly had another company out and definitely doesn't show that we were out there and customer has had a Tech there already explain to customer parts that we have are parts picked but we do not have authorization customer would either have to get a new authorization specifically for us from ropul or contact text contact Texas home appliance and see if they are the ones that were dispatched out
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78249
Sebastian
Job Details: 08/29/2022
Confirmed bad collars on heating element. Replaced with ss heater good to go
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near San Antonio, TX 78256
Sebastian
Job Details: 08/29/2022
Found clutch completely destroyed parts jammed into gearcase must rebuild. Riding parts; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W10528947 (Hub) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78217
S
Job Details: 08/29/2022
Upon arrival replaced faulty water valve with new. Tested unit in diagnostic mode and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Saint Hedwig, TX 78152
Daniel
Job Details: 08/29/2022
Customer reported that she thinks she has a compressor issue and that breaker will sometimes pop and fridge will be off when they return home. Upon arrival found that fridge had some coolness. When looking at the compressor compressor was super hot to the touch and I could not get compressor to kick on. Tried a new start device the start device would click but all the compressor would do is get hot. Ordering compressor kit and evaporator. Sealed system tech will return to finish repairs. ; rqstng P&A on 1 WPW10466675 (Compressor kit) and 1 WPW10608485 (Evaporator assembly)
We serviced a
WHIRLPOOL RANGE
Model JDRP436WP03
Near San Antonio, TX 78229
Garry
Job Details: 08/29/2022
Customer complaint of fans not turning off after oven usage, and lingering burning smell. Upon entry into Service Diagnostics fault code F1E1 observed, indicating failure of Appliance Manager. Unable to operate Low Speed Cooling Fan and/or Convection Fans in Component Activation. No voltage detected at Convection Fan terminals. Visual inspection of Appliance Manager revealed melted Main Harness. Replaced Appliance Manager (W10876298), Main Harness (W10830809), 1 Blower (WPW10245511), and 2 Convection Fan Assemblies (W10860984) to address issues. Returned unit to operation and found oven preheating and cycling properly. Blower Fan & Convection Fans also operating according to manufacturers design.Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/29/2022
I verified that the heating element had the failed fittings and replaced with the re-engineered part. The unit is now in compliance.
We serviced a
WHIRLPOOL RANGE
Model GBD277PDS10
Near San Antonio, TX 78248
Jim G.
Job Details: 08/29/2022
I verified a faulty console. The part is discontinued.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near Shavano Park, TX 78231
Jim G.
Job Details: 08/29/2022
I verified a faulty console. Part is OOS. Please reschedule asap. ; ordrng 1 W11236887 (Console)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ
Near San Antonio, TX 78238
Chris S.
Job Details: 08/29/2022
Customer stated that dispenser was not working every time found it should be faulty auger motor and control board. Ordering control board auger motor and UI board need authorization for parts.; rqstng P&A on 1 W11202789 (motor) and 1 W11212392 (cntrl-elec) and 1 W11518203 (UI)
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM07
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/29/2022
This is a call back situation on the freezer door. Previous technician installed and heat treated a new gasket but it is popping out, especially on the lower left side. Im rescheduling the gasket as a contingency but the current on we replaced looks fine. We will need to put a new door on it. It is not molded correctly. Part OOS. I contacted our customer with the plan of action and explained how the doors can sometimes take a while. If the door does not fix the problem we will seek guidance from Senior Technicians at Whirlpool for the next course of action.; ordrng 1 LW10680730 (Door) and 1 W11182143 (Name Plate Stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bandera, TX 78003
Richard G.
Job Details: 08/29/2022
Cust complaint is that the unit is not cooling. Found ice building upon evaporator. This is actually a call back on a previous job. Ordering controls, diffuser, thermistors,and harness.; rqstng P&A on 1 W11396715 (Evap motor) and 1 W11449066 (Harness) and 1 W11130216 (Control) and 1 W11089236 (Control) and 2 W10316760 (Thermistor kit)s and 1 W11236851 (Diffuser)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351S
Near San Antonio, TX 78239
S
Job Details: 08/29/2022
Upon arrival customer stated unit would make ice intermittently. Put unit into diagnostic mode and verified an error code 39 for the ice maker malfunction. Ordering 1 DA97-15217D ice maker to resolve issue. ; ordrng 1 DA97-15217D (Icemaker)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Universal City, TX 78148
Shawn W.
Job Details: 08/29/2022
I replaced a light bulb for our customer. I found that there are more broken plastic pieces inside the door related to the handle. We will need to change the whole door.our customer has been having a problem locating the replacement charcoal filter. I could not find it either. I contacted Rich, Senior Technician at Whirlpool and he could not find it either. Our customer will need to contact Whirlpool for a resolution. Door ordered; ordrng 1 W11173823 (Door complete stainless)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Boerne, TX 78006
Drew
Job Details: 08/29/2022
Upon arrival received error code f0e3 which is overload, f5e1 which is lid switch, f7e1 which is tachometer missing. Ran diagnostics, unit basket was seized with drum not allowing properly to wash/spin. Replaced actuator from ts and cam. Unit is now functioning as designed, advised customer to do a few loads to verify its okay under load. If issues arise call us back, no further issues at this point ; used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near San Antonio, TX 78216
Garry
Job Details: 08/29/2022
Customer complaint of front-right surface burner taking longer than other surface burners to ignite. Tested burner and found ignition to occur within manufacturers specified interim. Removed and disassembled burner head and found no buildup of grease or other obstruction. Tested burner multiple times and found operation to be normal. Advised customer that high-output burners can take longer to ignite due to increased volume of burner head. Additional concern of gas leak. Scanned unit meticulously for leaks and found none. Oven preheating and cycling according to manufacturers design. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DRYER
Model n/a
Near Atascosa, TX 78002
Chris S.
Job Details: 08/29/2022
Found issue to be outlet and customer wants to get electrician to come to look at outlet first .
We serviced a
WHIRLPOOL DRYER
Model WGD9750WW1
Near San Antonio, TX 78255
Garry
Job Details: 08/29/2022
Customer complaint of squeaking sound during operation of dryer. Found issue to be worn Idler Pulley. Eliminated issue by installing Dryer Repair Kit (4392067), as well as cleaning and testing unit. Noise eliminated and heater heating & cycling properly. Job complete, unit is good to go. No further issues at this time. ; used 1 4392067 (Dryer Repair Kit) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near San Antonio, TX 78258
Garry
Job Details: 08/29/2022
Customer complaint of RC Door Icemaker not producing ice. Arrived to find IM in off state. Tested IM Motor and found successful execution of harvest cycle. Tested IM Fill Valve and could hear solenoid opening valve but found no evidence of water in IM fill tray. Inspection of Fill Tube Heater found 12.57VDC supply, but Fill Tube Heater broken. Ordering Fill Tube w/ Heater Kit (W11366500) to address issue. Rescheduling valves and IM Assembly as contingency parts. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11366500 (Fill Tube w/ Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near San Antonio, TX 78239
S
Job Details: 08/29/2022
Upon arrival customer stated unit stopped working for a day then started working the next day. Put unit into diagnostic mode and found and error code for f6e2 and f6e3 miscommunication from the ui to control. Verified faulty dc votslge from the ui to the control. Ordering 1 W10812418 control and W10607414 1 console/ui to resolve issue. Parts need authorization. ; ordrng 1 W10812418 (Control) and 1 W10607414 (Console/ui)
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near Schertz, TX 78108
Jesus C.
Job Details: 08/29/2022
Installed new evaporator cover in freezer and replaced control. No issues during testing. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201WW/AA
Near San Antonio, TX 78223
Daniel
Job Details: 08/29/2022
Returned with parts to replace. Installed new ice maker, auger motor, and control. Customer should not have any more issues with ice maker freezing over. Unit functioning as designed.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near San Antonio, TX 78245
Chris S.
Job Details: 08/29/2022
Customer stated dryer making horrible vibrating noise when clothes are in it. Found it should be drum and dryer repair kit. ; ordrng 1 W10626460 (drum)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78015
Sebastian
Job Details: 08/29/2022
Replaced inverter and magnetron tested unit good to go
We serviced a
JENNAIR DISHWASHER
Model JDTSS246GL0
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 08/29/2022
Unit to try to see what the issue is is the latch is not grabbing found issue to be a bad latch switch ordering switch; ordrng 1 WPW10653840 (Latch)
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Boerne, TX 78006
Sebastian
Job Details: 08/29/2022
Found bad heater replaced part cleaned out unit flood to go
We serviced a
SAMSUNG DRYER
Model DVE45N5300
Near San Antonio, TX 78248
Jim G.
Job Details: 08/29/2022
I verified a faulty heater duct assembly. ; ordrng 1 DC97-14486A (Heater Assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78257
Drew
Job Details: 08/29/2022
Upon arrival replaced gear case and drain pump. Unable to test it. Will test and calibrate when Im back for 107803. No further issues at this point
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS07
Near Converse, TX 78109
Jesus C.
Job Details: 08/29/2022
Installed new brackets and rails. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bandera, TX 78003
Richard G.
Job Details: 08/29/2022
Customer complaint is that the unit would not turn off or pause, and had to be unplugged to reset. Verified issue. Ordering console.; rqstng P&A on 1 W11413567 (Console)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near San Antonio, TX 78254
Richard G.
Job Details: 08/29/2022
Customer states they were using the cooktop when they heard it start cracking from the heat. Verified issue. Replaced cooktop, unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Converse, TX 78109
S
Job Details: 08/29/2022
Upon arrival customer stated unit would not dispense water. Tests unit and found the water valve making a loud hum. Customer stated unit would have trouble washing dishes. Ordering 1 W11175771 water valve and W11025157 sump and motor assembly to resolve issue. ; ordrng 1 W11175771 (Water valve) and 1 W11025157 (Sump and motor assembly)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Chris S.
Job Details: 08/29/2022
Customer stated when they do big loads and its about to go into spin it stops I wont do anything my customer Has to do drain and spin. Found issue to be washer was off balance right front leg was all the way up so it was super wobbly. Fixed leg tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78245
Chris S.
Job Details: 08/29/2022
Replaced icemaker tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/29/2022
I found that water was not flowing. Our customer is has been using a clone water filter. I provided guidance on the correct filter to use. The water is flowing with after filter out. Customer Install and Instruct.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Boerne, TX 78015
Drew
Job Details: 08/29/2022
Upon arrival found pinched wiring. Tested all functions and back and broil were not working correctly. Ordering bake/broil harness and rescheduling main, also ordering bracket and it was not sitting properly.; ordrng 1 W11198972 (harns-wire) and 1 W10570527 (brkt-mntg)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78244
Garry
Job Details: 08/29/2022
Returned to residence today and installed Run Capacitor (W11395618), Drive Belt (W10808317), and Cam Assembly (W10721967). Observed washer successfully complete Quick Diagnostic Cycle and found no error codes upon conclusion. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507ESS04
Near Boerne, TX 78006
Sebastian
Job Details: 08/29/2022
Replaced ui and control due to error code and complete failure. Set time and tested good to go.
We serviced a
MAYTAG RANGE
Model MVWC565FW1
Near Boerne, TX 78006
Sebastian
Job Details: 08/29/2022
When put into spin mode the agitate just spins very fast changed out cam assembly and shifter unit still acting in the same manner ordering a gear case basket hub and control just in case; ordrng 1 W11162438 (Control) and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W11550891 (Agitator), used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near San Antonio, TX 78223
Daniel
Job Details: 08/29/2022
Returned with parts to repair. Installed both new hinges on door end. Re assembled door and tested door opening and closing. Door now opens and closes as It should. Door latch functioning properly. Light turns off when door is closes. Unit pre heating as it should. Unit now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78245
Chris S.
Job Details: 08/29/2022
Before looking at washer explain to customer that there would be a service fee call today and that the only thing Ive done to the 10 year warranty is a drive motor and basket. Customer did not wanna go through with service.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Antonio, TX 78242
Richard G.
Job Details: 08/29/2022
Replaced acu, pressure hose, pressure sensor, and harness. Calibrated and ran unit through diagnostics cycle. Tested to complete. Unit is good to go.