We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Jim G.
Job Details: 09/21/2021
I replaced all parts. Issue is resolved.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Helotes, TX 78023
Colton B.
Job Details: 09/21/2021
Issue was oven taking a while to get to correct temp. Finding issue might be a faulty control board. Ordering new control to resolve issue. Will call customer when parts come in. Updated purchase dat to match closing documents.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78253
Colton B.
Job Details: 09/21/2021
Issue was no ice production. Found E2 error code on ice maker. IM would not harvest, unit needs new icemaker. Icemaker prescreened was not the right part # for unit. Reordering ice maker to resolve issue, customer also wants a new door shelf as well. Will call customer when parts come in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78253
Colton B.
Job Details: 09/21/2021
Issue was a no cool refrigerator. Found cooling turned off and door handle coming off. Ordering new UI because customer did not turn cooling off herself. Also ordering a new screw to secure door handle to resolve issue. Ill call customer when parts come in.
We serviced a
AMANA RANGE
Model AER6303MFB
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/21/2021
Customer complaint is that unit will not boil water and that oven not reaching temp. Tested unit. Oven set for 300. Staying at 285. Recalibrate oven and raise temp. Tested stove top. Using large burner and large pot. Water boiling within 10 minutes. Customer stated that they have issues with a certain pot not boiling. Advised customer issue is with cookware. No issues with unit. Customer became upset. I left the house. Customer called me a shit bag and attempted to get in my personal space. Documented issue with whirlpool. Sr 7731621516.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/21/2021
Installed new UI. UI is responding. No issues cooling. Job complete.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near San Antonio, TX 78210
Jesus C.
Job Details: 09/21/2021
Customer complaint is stove top gets hot when using oven. Called techline. No issues. Performed customer instruct on proper use and care procedures. Job complete. Sr 7731798240
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78210
Jesus C.
Job Details: 09/21/2021
Installed new hose. Tested unit. Fills and starts wash. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/21/2021
Tested unit. No cool in fresh food or freezer. Freezer evap has restriction. Fresh food evap has ice buildup. Will need to install drain pan kit for fresh food issues. Will need to install new dye drier to clear restriction. Ordering new pan kit and drier.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/21/2021
Drain pump.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/21/2021
Customer needs to be rescheduled. ; schdld next appmnt for 9/23 THU !
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Douglas H.
Job Details: 09/21/2021
Same issue as previous visit, found issue to be warped drain pan. Ordering drain pan to resolve the issue.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Boerne, TX 78006
Douglas H.
Job Details: 09/21/2021
Upon arrival customer stated unit was not functioning properly. After inspection found a bad ui and control board. Spoke with DB about ordering parts as they were prescreened to resolve the issue. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 09/21/2021
After repair customer called in to state it was still leaking. Upon inspection found a faulty soap dispenser. Ordered the new soap dispenser to resolve the issue
We serviced a
IKEA COOKTOP ELECTRIC
Model ICI500XB01
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 09/21/2021
Last tech found a faulty module. Replaced the faulty module and then reprogrammed the unit. No further issues at this point
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIS15NRTB4
Near San Antonio, TX 78231
Douglas H.
Job Details: 09/21/2021
Last tech found faulty compressor not allowing the unit to cool properly. After installation of the new compressor vacuumed and the unit is testing fine. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Douglas H.
Job Details: 09/21/2021
First tech found a restriction in the unit not allowing it to cool properly. After vacuuming out the Freon and replacing the dye dryer tested the unit to ensure it was running properly. No further issues at this point ; used 1 W10891060 (Coupler) from stock
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS556ESS02
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/21/2021
Last trip found faulty middle burner and right top burner that were not functioning properly. After inspection found a faulty burner and the wrong orifices installed on each burner. Replaced the faulty burner and orifices. After installation the unit tested properly. No further issues at this point
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Sinton, TX 78387
Michael
Job Details: 09/21/2021
The display and oven were not working. Removed the cover to the block terminal and found the black wires had burnt off the block terminal. Installed a new block terminal from TS and made repair on the harness by putting new ring terminals on the wires, put everything back in place and plugged the appliance in, preheated the oven to 350 degrees all working normal as well as the the top burners and control, the appliance is working normal ; used 1 WPW10245259 (Block terminal) from stock
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW06
Near Robstown, TX 78380
Jim
Job Details: 09/21/2021
Customer states that refrigerator is not cooling properly. Noise being made. Speak to RAC manager,who says noise sounds like fan hitting something. Something is ice buildup, reason for buildup is bad thermal fuse. Replace harness, because thermal fuse cannot be replaced alone. Please order wire assembly, and reschedule when parts arrive.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
Adam
Job Details: 09/21/2021
Install complete agitator calibrated unit ran verification cycle issue Results
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78412
Adam
Job Details: 09/21/2021
Customer complaint of unit stopping mid cycle. Inspection of unit shows error codes for long Phil as well as unbalanced load. Further inspection of unit shows customer has drain hose running parallel to the ground and then raising about a foot to drain to the outside of the house. I did inform customer that drain needs to be set at specific height in order for Washer to maintain water level and complete cycle. Drain stem they have in the home backfills into the garage. Advise customer to contact professional plumber to resolve issue. Calibrated unit ran verification cycle issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS00
Near Corpus Christi, TX 78411
Michael
Job Details: 09/21/2021
Installed all 3 pumps, the appliance went through its cycle and is draining and working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Corpus Christi, TX 78418
Adam
Job Details: 09/21/2021
Customer has concerns that all of her ice was breaking apart in the harvest cycle. I did inform customer sometimes that is normal but during dispensing the auger should break up what remaining ice there is. Testing auger motor shows good voltage no issue. Customer does not make a complaint of refrigerator losing temperature or being too warm. I did inform customer as well that emptying and maintaining the ice bin is normal operation and should be done periodically. Issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
Adam
Job Details: 09/21/2021
Installed module and control board tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Michael
Job Details: 09/21/2021
The washer isnt washing per customer. F7E6 motor fault error code, cleared error code and looked underneath. Found the actuator had popped out of the slider, defective part, installed new one from TS, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Corpus Christi, TX 78411
Michael
Job Details: 09/21/2021
I went to install the ice maker and the arm would not allow me to push it down without breaking it, defective part, I also realized there was ice built up in the fill tube, used a steamer to defrost the ice. Put the original ice maker back in place and tested it, the ice maker is rotating and calling for water, but there is no water to the appliance, the valve underneath the cabinet was broken, the valve has to be replaced. This is a different location, advised the customer repairs need to be made to turn the water on and the appliance should start producing ice, at this time the ice maker and appliance are working normal
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Portland, TX 78374
Michael
Job Details: 09/21/2021
The washer has a rough spin cycle and banging per customer. No error codes, opened the lid and pushed on the basket, very bouncy, the suspension is bad and needs to be replaced. Ordered the parts, please reschedule when the part comes in
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bishop, TX 78343
Adam
Job Details: 09/21/2021
Replaced water valve calibrated unit ran verification cycle. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Corpus Christi, TX 78413
Jim
Job Details: 09/21/2021
Customer states that dryer will not start. Customer noticed that when he pulled lint filter out, light in drum was still lit. Check door switch, switch broken (see photo).
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFHO4
Near Corpus Christi, TX 78415
Jim
Job Details: 09/21/2021
Pull back cover of bottom of refrigerator. Fan is running. Reinstall cover, pull top cover, and find pan up away from bottom of freezer. Adjust pan, clear coils of ice, and watch frost pattern start. Clean out all passages of water. Advised customer to allow refrigerator to cool before opening. Steam out drain to ensure proper draining..
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Portland, TX 78374
Michael
Job Details: 09/21/2021
The appliance wouldnt power on per customer. There were no error codes, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes. Im not sure what may have caused the issue but the appliance is working normal.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78418
John L.
Job Details: 09/21/2021
Install components onto unit, re-calibrated unit after installation. Unit has regained all functions and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 09/21/2021
Installed components, tested after installation. Issues have been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Corpus Christi, TX 78413
John L.
Job Details: 09/21/2021
Attached guides, issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78233
Zachary
Job Details: 09/20/2021
Checked washer found F8E1- no fill, long fill. Checked valves and tested them. Seem to be working as designed. Unhooked and valve doesnt look clogged. Ran through diagnostics and manually tested valves. Everything seems to be working as designed. Called tech line to check on water pressure going to washer could be an issue. Cold seems like way to much pressure and hot seems like to little. Spoke with Steve SR# 7731786749 checked everything, we think it is potentially pressure sensor and or tube. Not sensing properly after doing some tests. Talked with customer and it could also be an out of balance issue causing cycle to not finish. Ordering control and pressure tube.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78230
Jim G.
Job Details: 09/20/2021
The refrigerator door was not making proper contact with switch. Spacers were needed. ; used 1 WP8567668 (Wire Tie) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78247
Zachary
Job Details: 09/20/2021
Checked dishwasher, issue is not drying properly. Checked drying seemed mostly normal. Inner tub had a good amount of moisture in it on sides but dishes were mostly dry and customer is using rinse aid. However, found error code F10E2- vent max motor electrical problem, opened and checked vent was pulling resistance at 541 ohms. Electrical diagram calls for a range of 145-185 ohms. Ordering vent fan assembly and control board as contingency to resolve issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model n/a
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/20/2021
I replaced the water filter with a new one and reset the water filter indicator status.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Selma, TX 78154
Chris S.
Job Details: 09/20/2021
Replace panel and track tested unit everything working properly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QKS00
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/20/2021
Model Number: KSSC48QKS00 Serial Number:QL4413344. Our customers unit started getting warm a few weeks ago, then it started working. However, they started to build up frost on the lower right front if the freezer compartment. I found that the door gasket is starting to get brittle. We agreed that I would clean, heat treat and condition the gasket with Vaseline treatment to.p close the seal. If the frosting comes back we will have to replace the entire gasket.
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 09/20/2021
Last trip found faulty gear case. Removed faulty gear case and replaced with new gear case as well as the belt. After installation of new parts ran diagnostics, unit was functioning properly no noise issue present. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78258
Jim G.
Job Details: 09/20/2021
Techline JR SR# 7731784932 ad used UI and/or ice bin fan.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/20/2021
#5611. Our customer has error code F2E2 user Interface No response. I ran through the test procedures by removing the panel, unplugging the UI with the door open, turning power back on, waiting at least 7 seconds and closed the door. The unit started draining immediately. This calls for a new console. Part ordered. Im rescheduling the control since we have that as a contingency after replacement and testing.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near San Antonio, TX 78233
Chris S.
Job Details: 09/20/2021
Customer stated that freezer was still having frost around the front of the cabinet. Found it should be faulty gasket also ordering control board as well.
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near San Antonio, TX 78218
Chris S.
Job Details: 09/20/2021
Customer stated that they do not need service oven started working again and havent had any issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/20/2021
Our customer ahead a slight amount of standing water still in the dishwasher when I arrived. Although there is always water left in the u it to protect the seal of the sump and motor. This was bit much. I tested the unit and it filled, washed and drained as designed. However, I found that the drain hose was not looped up. I corrected this and secured with a zip tie WPW10339879. I went over care and use to lower the smell. Our customer has only been using the dishwasher once a month. I explained that running it more often will discharge some of the old water. Suggested and counseled on use of rinse aid. Unit is fully operational now.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS0P
Near San Antonio, TX 78249
Jim G.
Job Details: 09/20/2021
Ive verified loose plates. Collected service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/20/2021
Liner for left fresh food door is warped . Causing door switch not to be depressed fully. Will need to replace door.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430IL03
Near San Antonio, TX 78209
Chris S.
Job Details: 09/20/2021
Thats a customers house realize that we didnt have all the parts customer called in and see if we can get parts quicker generic customer service said the parts are on back order. Customer wasnt happy I speak to a supervisor going to try to get a new microwave oven. Customer wants me to keep parts to reschedule just in case shes not able to get a new oven.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/20/2021
Tested unit. Found bad led modules. Top of fresh food and freezer modules are bad. Replaced both modules. No further issues during testing. Collected payment for repairs. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Converse, TX 78109
Chris S.
Job Details: 09/20/2021
Customer stated that washer was making a bed squealing noise. Found issue to be faulty gear case cam and belt. Gear case PSP item. Customer also needs to call extended warranty and have them send us dispatch number showing they have extended warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Converse, TX 78109
Chris S.
Job Details: 09/20/2021
Replaced dispenser. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Converse, TX 78109
Chris S.
Job Details: 09/20/2021
Replace stopper tested rack everything worked properly yes the survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Boerne, TX 78006
Colton B.
Job Details: 09/20/2021
Replaced UI per techline recommendation. Customer will monitor temps and call back if issue returns.
We serviced a
MAYTAG WASHER
Model MVWC300XW1
Near Boerne, TX 78006
Colton B.
Job Details: 09/20/2021
Issue was washer leaving black streaks on clothes. Washer performing well and is clean. Issue believed to be the gear case going bad and leaking oil into the washer. Customer will talk to spouse about going through with repair. Putting P&A on part. Collected SC fee.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near Boerne, TX 78015
Colton B.
Job Details: 09/20/2021
Issue was clock not staying on time. Finding issue to be that WiFi was turned on but is not connected to WiFi. Turned WiFi off. Told customer that if that didnt fix it they would need to download the oven update from Whirlpool.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/20/2021
Installed new cam, actuator, belt, and gearcase. Tested unit. No issues during testing. Unit is working properly. Job complete.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model n/a
Near Boerne, TX 78015
Colton B.
Job Details: 09/20/2021
Issue is not sensing door open and closed. Finding issue to be the lower interlock still getting stuck. Ordering new cam and spring to resolve issue. Will call customer when it comes in. Im covering cost of spring and cam.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH53521HZ-4
Near Converse, TX 78109
Chris S.
Job Details: 09/20/2021
Replace magnetron and diode tester unit everything working properly. yes the survey
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 09/20/2021
Issue is a no cool refrigerator. Compressor not coming on and no diagnostics light on inverter. Condenser fan is running, confirmed voltage to inverter. Finding issue to be a faulty inverter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78253
Colton B.
Job Details: 09/20/2021
Issue was ice stuck in ice chute. Replaced ice door and ice bin to resolve issue, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/20/2021
Tested unit Found handle slipping off of mounting screws. Secured handle to crews. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78250
Colton B.
Job Details: 09/20/2021
Issue was a clicking noise. Found suspension a bit rusted and creaky. Unit needs new suspension. Customer has extended warranty through Aib but no dispatch. Customer will get dispatch, putting suspension as P&A. ; rqstng P&A on 1 W11130356 (Suspension)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/20/2021
Burner switch shaft is bent. Caused knob to break. Fixed shaft Needs new knob.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bandera, TX 78003
Sebastian
Job Details: 09/20/2021
Customers issue is that unit is not responsive at the control and is also full of water determined under the unit that there is a broken wire into the drain pump this is known to cause issues with the consul and control made repair to wiring to drain pump found the drain pump is working as it should unit came up and worked to spec calibrated unit did inform customer that there a drain tube set up is not to installation spec as there is no air gap and standpipe to be secure directly to a drain pipe with a wire clamp. Explain to customer that they must have a one and a half to 2 inch drain pipe which provides an air gap for the drain hose
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near San Antonio, TX 78240
Jim G.
Job Details: 09/20/2021
The issue with the cooktop cannot be corrected by cleaning. It appears the surface very marred. I informed customer that the this is a cosmetic issue as it does not affect cooking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Pipe Creek, TX 78063
Sebastian
Job Details: 09/20/2021
The starting device provided is not compatible with this compressor according to the instructions , there is another style of the compressor on this model that would be able to take that kit ordering the overload relay and capacitor from the manual to get the correct part of the unit is not cooling whatsoever it does not appear that the compressor is kicking on and staying on it is very warm as the unit is trying to kick it on but is unable to do so left unit unplugged. Power is making it down to the compressor compressor windings do show good fans are working on unit customer to call Into be put on urgency list as their refrigerator has been down for quite a while
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Lakehills, TX 78063
Sebastian
Job Details: 09/20/2021
Wyzbq00npl1 Authorization for parts customers issue is not the making of the ice unit is making a perfect amount of ice whats happening is they were having problems with the delivery system it goes into crushed ice by itself sometimes was not able to determine with the customer if it is switching at the control or mechanically failing at the solenoid they explain to me that the last technician explained to them that the solenoid stuck on them several times ordering the solenoid along with the ice bin in the UI as a contingency;
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Pipe Creek, TX 78063
Sebastian
Job Details: 09/20/2021
Replaced power cord and lid switch as per last technician unit is not fully installed was able to do minor testing appears lid latch is working in unit is running through the test mode. Collected for power cord. 11.17
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78212
Jim G.
Job Details: 09/20/2021
Replaced faulty diverter pump. Issue resolved.
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/20/2021
Upon arrival customer stated dryer was not functioning properly. After inspection and diagnostics error code f4e3 indicated restricted air flow. Upon inspection found the dryer vent on the home side clogged with a large amount of lent. Recommend customer to have the home side vent cleaned out. No further issues at this point
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Boerne, TX 78015
Douglas H.
Job Details: 09/20/2021
Upon arrival customer stated middle burner was not igniting. After inspection the customer had the wrong burner cap on the unit. Ordering new burner cap to resolve the issue and scheduled for soonest availability.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Universal City, TX 78148
Zachary
Job Details: 09/20/2021
Replaced UI panel and turned on unit per service pointer in changing out both ACU and UI. Removed oven from cabinet with the assistant. Cut power and replaced ACU. Tested oven and found no other issues or error codes. Microwave oven is now working as designed. Gave customer provisions team number so they can set up WiFi properly so unit can update.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 09/20/2021
The appliance isnt filled with water per customer. F7E4 error code, cleared error code and tested the agitation and spin cycles on manual, the clutch wont engage, removed the stator motor and clutch assembly, checked the slider, its in good condition. All connections at the control are plugged in properly, ordered the control and the clutch assembly, please reschedule when all parts come in;
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Refugio, TX 78377
Jim
Job Details: 09/20/2021
Install new suspension rods and test. Machine is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Alice, TX 78332
Adam
Job Details: 09/20/2021
Customer complaint of unit no longer cooling. Also loud humming or vibration noise. Inspection of unit shows back of freezer wall has large layer of ice will need to replace harness and evaporator fan to resolve that issue. As far as the humming or vibration goes it is coming from the cover of the compressor compartment being pressed into far. Reposition cover humming noise resolved.; ordrng 1 W11342162 (Harness)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Corpus Christi, TX 78410
Adam
Job Details: 09/20/2021
Customer complaint of the fan running for no reason will turn on by itself also bottom oven light will stay illuminated. After cycling power at breaker fan does turn off but light will stay lit which leads me to believe the door latch assembly switch needs to be replaced. As far as oven turning on by itself there is a service pointer in regards to this issue suggesting to replace the HMI. Job will require two technicians.; ordrng 1 W11105007 (console) and 1 W10618131 (latch-door)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Corpus Christi, TX 78412
John L.
Job Details: 09/20/2021
Inspected unit, ran automatic test mode on unit. Unit came back with two errors after test was complete. F1E1 internal board error, and F2 E1 stuck button error. We will need to replace control, switch membrane, and oven sensor to resolve these issues.; ordrng 1 W10643264 (cntrl-elec) and 1 W10692150 (swtch-memb) and 1 W10586204 (sensor)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF606ESS01
Near Corpus Christi, TX 78412
Adam
Job Details: 09/20/2021
Customer states after compressor was replaced unit was working great for a few days and then noticed that ice was melting and dripping out the front of the dispenser which led them to find out that unit is no longer keeping temperatures as it should. Job will require a sealed system technician. Schedule for as soon as possible; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Rockport, TX 78382
John L.
Job Details: 09/20/2021
Installed all components, minus control. Ran test after installation, unit went through test cycle without issue. Issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Corpus Christi, TX 78412
Adam
Job Details: 09/20/2021
After installing all components aside from lid latch trying to test unit results in HMI not responding. Replaced new HMI with previous existing one and was able to run DLMS calibration as well as verification cycle issue resolved.
We serviced a
KITCHEN AID COOKTOP
Model KCED600GBL01
Near Corpus Christi, TX 78413
Adam
Job Details: 09/20/2021
Customer states were going to turn on right rear burner she saw a spark and That particular burner never came back on. Replace burner and switch to resolve issue.; ordrng 1 W10437092 (switch-inf) and 1 W10275048 (elmnt-surf) and 5 W10593536 (bezel-knob)s and 2 8286642 (tape)s, states that autho needed
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Port Lavaca, TX 77979
Michael
Job Details: 09/20/2021
The washer stopped working and left water in the tub. The tub was full of water, unplugged the appliance, leaned it back, looked underneath and found the blue wire had broken off the connector to the drain pump, made the repair and plugged it back into the drain pump. Set the appliance down and plugged it in, the water drained out of the tub, F9E1 long drain error code, cleared error code, calibrated and performed a quick wash diagnostics, completed with no issues or error codes, the appliance is draining and working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Refugio, TX 78377
Jim
Job Details: 09/20/2021
Call TechLine,speak to TJ. Compressor is not starting. After checking start relay, determined customer has bad compressor (SR 7731787974).
We serviced a
KITCHENAID ICEMAKER
Model KUIC18PNZS0
Near Corpus Christi, TX 78410
John L.
Job Details: 09/20/2021
Installed components, ran unit after installation. Unit is working, issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Victoria, TX 77905
Jim
Job Details: 09/20/2021
Install lid lock and test. Working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Victoria, TX 77905
Jim
Job Details: 09/20/2021
Called TechLine, spoke to Rich(SR7731781394). Follow service pointer W11092686, rev. G closely for best results. Replace fan and wiring harness, including two thermistors. Once reinstalled, change defrost level from automatic to 8hr interval. Working when tech left, temperature was going down.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near San Antonio, TX 78255
Colton B.
Job Details: 09/20/2021
Replaced valve, still no water making it to the dispenser. Believe issue to be a faulty filter housing and reservoir. Also ordering a new dual valve just in case. Will call customer when parts come in for scheduling.
We serviced a
KITCHEN AID DISHWASHER
Model n/a
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/20/2021
Model Number: KUDP01FLSS0. Serial Number: I found that our customers had a family member conduct self repair. I was able to figure out how to put it back together. When testing the unit, it would fill and wash but the sump and motor was not pushing enough to move the spray area. As well the drain pump is indeed not working. This unit will need a new sump and motor as well as a drain pump.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Boerne, TX 78006
Douglas H.
Job Details: 09/20/2021
Last tech found faulty compressor not allowing unit to cool properly. Installed the new compressor, unit tested properly and began cooling immediately upon completion. Advised customer of 48hr cool down period. No further issues at this point ; used 3 W10891719 (Lock ring), 2 W10891719 (Lock ring), and 1 WPW10143759 (DRIER-HV) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/20/2021
Upon last trip found leak in evaporator coils. Replaced both evaporators to resolve issues. Unit tested as it should. Advised customer of 48hr cool down period. No further issues at this point
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Boerne, TX 78006
Douglas H.
Job Details: 09/20/2021
Upon last visit found a faulty orifice holder and burner head. After installation of the new parts the unit was functioning as designed. No further issues at this point
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 09/20/2021
Tested unit. Found bad thermal fuse. Replaced fuse. No further issues. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDW03
Near San Antonio, TX 78266
Shawn W.
Job Details: 09/20/2021
Our customers refrigerator was warm in both sections. I pulled off the cabinet panels and rebooted the unit to listen to the compressor start Invertor. The compressor kicked on and felt cold while running. It seems like this unit just needed to be rebooted. I counseled with DH. It either just needed to be rebooted or the control is failing. I asked our customer to monitor for the next 24 hours and explained that if it shuts down again we will have to change out the main control.
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5236BDS1
Near Cibolo, TX 78108
Zachary
Job Details: 09/20/2021
Called customer in advance. Apparently vent hood was replaced in its entirety. Not sure by who but ticket can be closed out per customer.
We serviced a
KITCHEN AID RANGE
Model KDRP487MSS03
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/20/2021
The right bake and broil were both not heating. I removed the unit and disassembled the braces and panels. I checked the resistance on the TOD. It is open and will need to be replaced. Part ordered.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78232
Shawn W.
Job Details: 09/20/2021
Our customer is having a problem with the unit not washing. It takes a really long time to get hot water. I ran the unit and it filled and drained but would not wash. Our his unit needs a new sump and motor. The drain hose is not looped up this will need to be corrected when we put in the new sump and motor. Part ordered
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78239
Zachary
Job Details: 09/20/2021
Replaced left rear element and it is now working properly. Range is now working as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48FMS01
Near Pipe Creek, TX 78063
Colton B.
Job Details: 09/20/2021
Issue is a no cool refrigerator. Unit keeps turning itself off and on. Ordering a new control box. Part is out of stock, will call customer when parts come in.