Service History 249

Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/06/2019
MICROWAVE OVEN KITCHENAID KCMS2255BSS1 "Unit was one of the replacement warranty units. On call ahead customer did not want service due to that reason, didn’t want to spend service call on something that couldn’t be repaired."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW8500DW0 Customer only wanted water valve replaced. Didn’t want gear case replaced. Replaced water valve. Cold water hose was rusty cracked and dry rotted. End broke while removing by hand. Replaced hose with new one. Collected P&L for water valve. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78244
S. L.
Job Details: 11/06/2019
DISHWASHER MAYTAG MDB7749AWB2 "Found pump making grinding noise causing unit to not run. Inspected unit needs new pump assembly request OTL call when authorization is approved.; rqstng P&A on 1 W10806701 (pump&motor), states that autho needed"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW4850HW1 Found issue to be broken door latch. Replaced with latch from truck stock. Ran diagnostics and cleared error codes and ran automatic test cycle. Unit testing good now. Yes to survey.; used 1 W11307244 (LATCH) from stock
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/06/2019
RANGE WHIRLPOOL WFG530S0ES1 Last visit found faulty bake igniter. Installed new part to resolve issue. Unit tested good now with no further issues at this time.
Near Converse, TX 78109
S. L.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Found vibration from process tube on compressor hitting back panel. Corrected this and customer also complained about dripping from dispenser for 15 seconds after dispenser being used. Called techline sr number 7726302762. Was advised to check for airleaks no leaks. He said to order check valves for water dispenser rescheduling 11/12.; ordrng 1 2314271 (connector) and 1 8201815 (connector)
Near San Antonio, TX 78256
Colton B.
Job Details: 11/06/2019
DISHWASHER KITCHENAID KDFE304DSS0 "Issue was leaking from the dishwasher tub. Replaced tub, unit testing good. Tub is under lifetime P&L warranty."
Near San Antonio, TX 78209
S. L.
Job Details: 11/06/2019
MW-HOOD COMBO AMANA AMV2307PFS "Replaced wire harness and lower interlock still having relay chatter door ordered by 08 wrong color but found dent in cabinet is preventing unit from working spoke to Chris first time he had me use b,block wood to straighten out cabinet did not work called back spoke to Robert Sr number 7726199617 he determined unit non repairable and instructed me to have customer call Amana resolution marking as complete."
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/06/2019
WASHER MAYTAG MVWB765FW "Replaced gear case and agitator. Ran washer, running as designed.job complete."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/06/2019
RANGE WHIRLPOOL GW399LXUS05 Found valve to RF burner so loose was about to fall off. Tightened up. Valve is locked up. Estimate for customer. Will call if they decide to repair. Yes to survey and leave behind. ; rqstng P&A on 1 WPW10290838 (valve-brnr)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/06/2019
RANGE JENN-AIR JDRP548HL00 Put on bottom kick plate. Found clip on rt bent. Straightened. No further issues at this point.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/06/2019
RANGE WHIRLPOOL WFE505W0HZ1 "Replaced hinges, hinge receivers, and front door panel. Tested to complete, unit is good to go. Spoke with customer about survey leave behind."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/06/2019
WASHER MAYTAG MVWX655DW1 Unit putting hot water for rinse cycle. Hot and cold water lines switched. Swapped lines to correct position. Unit testing good now. No further issues at this point.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced harness which includes bimetal thermistor. Issue appears to have been resolved. Completely rethawed unit.
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/06/2019
RANGE WHIRLPOOL WFG320M0BW2 Ordered conversion kit. Valve burner cap and burner head to resolve issues. Rr flame is huge. RF is small blows off and on. ; ordrng 1 W10814916 (valve-brnr) and 1 WPW10183368 (cap-burner) and 1 WPW10515455 (burnr-head) and 1 WPW10619558 (spud-orfce)
Near Ingram, TX 78025
Douglas H.
Job Details: 11/06/2019
RANGE KITCHEN AID KFGG500ESS0 Dsi board is out. Ordered parts to resolve issue. ; ordrng 1 WPW10511278 (module-spk)
Near Universal City, TX 78148
Devon F.
Job Details: 11/06/2019
DISHWASHER WHIRLPOOL WDF510PAYSA Customer complaint was unit not cleaning dishes upon arrival tech noticed lower spray arm was off and both upper and lower spray arms were clogged with debris. Cleaned both spray arms.
Near San Antonio, TX 78256
Colton B.
Job Details: 11/06/2019
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Customer observed thin ice after replacing filter.Ran unit through diagnostics, all tests passed except test 5 which could be due to a bad pump or valve. Observed unit not refilling to full volume, likely a bad water valve.Quoted 198.86 on return visit for parts and labor.; ordrng 1 W10897719 (valve)"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/06/2019
VENTHOODS KITCHENAID KXW9736YSS0 Switched panel. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78256
Steven G.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Checked refrigerator found leak at Evaporator, replaced evaporator vacuumed and charged unit everything checks ok"
Near San Antonio, TX 78258
Steven G.
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found refrigerator evaporator very iced up dethawed and ordered Evaporator cover and control Code S27311, took us over 2 hours to defrost ; ordrng 1 W11167902 (EVAPORATOR COVER) and 1 W11332011 (CONTROL )"
Near San Antonio, TX 78261
Ivan B.
Job Details: 11/06/2019
COOKTOP ELECTRIC KITCHENAID KICU569XSS Replaced burner. Unit operating properly at this time but water still boiling slowly but boiled quickly in different pan. Called tech line Steve SR #7726299382 confirmed with me that the unit is operating properly and suggested tips for the customer to boil water quicker. Customer still wants second opinion from more experienced tech. Is sure that something is wrong with the burner. Rescheduled 11/7
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 11/06/2019
DRYER WHIRLPOOL WED5000DW2 Replaced timer and handle. Dryer no longer continuously running. Job complete
Near San Antonio, TX 78252
Richard G.
Job Details: 11/06/2019
RANGE WHIRLPOOL WFE525S0HS1 Replaced door hinges. Tested to complete. Unit is good to go. No email to add.
Near San Antonio, TX 78250
Christian G.
Job Details: 11/06/2019
MW-HOOD COMBO WHIRLPOOL WML55011HS0 "Issue stated by customer: Fan and light not working. Voltage checked good, socket loose and wiggles around. Plugged in microwave and vent/fan works. Advised customer to call electrician."
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/06/2019
WASHER MAYTAG MVWB865GC0 Determined issue lies with faulty drum assembly (gear-case). Also found errors on diagnosis mode that correlate to a faulty valve. Ordering inlet water valve as a precaution. ; ordrng 1 W10811956 (drum assy) and 1 W11165546 (valve)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/06/2019
FREEZER WHIRLPOOL WZF34X18DW03 Changed out control box. Plugged in unit and it began cooling immediately. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78232
L
Job Details: 11/06/2019
WASHER AMANA NTW4516FW3 Found top of cabinet chipped when getting out of the box. Ordering new one. ; ordrng 1 W10478060 (cabinet)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced evaporator fan motor. Tested unit. Issue resolved.
Near San Antonio, TX 78216
L
Job Details: 11/06/2019
WASHER MAYTAG MVWB765FW3 Replace damage lid. Put new lit on. No other issues. Washer working as design.
Near San Antonio, TX 78257
Colton B.
Job Details: 11/06/2019
DISHWASHER KITCHENAID KDPE234GPS0 Customer issue is a no wash dishwasher. Found right side of door to be off its hinges. Placed door hinges on correctly. Unit now testing good. Talked to customer about opening door from the middle of the unit rather than the right side. Left a flyer and talked about survey.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/06/2019
RANGE JENNAIR JED8430ADB "Found is you to be that the fan control switch is faulty. Ordering fan switch and knob to resolve issue. . Collected service call.; ordrng 1 WP74005965 (knob sleev) and 1 WP74009254 (switch- fa)"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/06/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Complaint is that the oven handle came off when the customer tried to open the oven door. The wrong screws were used when installing the door handle. After removing the inner door glass to replace the screws, I found the correct screws loose inside of the door. Installed correct screws, unit is good to go. Spoke with customer about survey leave behind."
Near San Antonio, TX 78201
Jesus C.
Job Details: 11/06/2019
REFRIGERATOR JENNAIR JFI2089AEP Complaint is water leaking on top of unit and from dispenser. Found issue cause by ice maker fill tube. Will order new fill tube. Collected service fee. Quote 95 for labor. ; ordrng 1 W11232485
Near Balcones Heights, TX 78201
Ezequiel V.
Job Details: 11/06/2019
REFRIGERATOR AMANA ASI2575GRS01 Checked refrigerator. Found good voltage out of wall outlet.power at control box but not powering on. Ordering new control box.; ordrng 1 W11026017 (contrl-box)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced baffle control. Issue resolved. Tested door to ensure proper function.
Near Spring Branch, TX 78070
Ivan B.
Job Details: 11/06/2019
WASHER MAYTAG MVWB835DW4 Customer showed me videos of washer making high pitched squealing noise on several different occasions. Checked washer. Got no fault codes. Ran service diagnostic test and unit ran fine. Made no noises. Test ran unit on normal cycle with some towels. Unit operating properly and making no noise. Customer states sears tech repair man has been out 4 times before this trip and replaced drive assembly and stator motor. SR #7726301653 Leo from tech line says that there is no known issue and that if the unit is operating properly and not making noise while im with the unit then it is impossible to diagnose if there is no noise to trace the source. Unit seems to be operating as designed. Customer stated issue only happens when unit is filling. Ordered inlet valve replacement. Rescheduled 11/12; ordrng 1 W10758828 (INLET VALVE)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/06/2019
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 replaced fan blower and found that the oven gave a miswire error F9E0 contacted techline SR 7726302525 who informed me that the part might be either defective or miswired at the harness. Determined new part sent defective. Ordering new part. And harness just in case. ; ordrng 1 W11136132 (harns-wire) and 2 W11245567 (blower)s
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 Complaint is not making ice. Customer has Significant water damage to flooring under unit and to surrounding area. Tested icemaker. No water to tray. Good power to valves. Used skid mat to pull out refrigerator. Found water line to fill tube was leaking water. Water line not inserted into fill tube properly. Fixed water line and fill tube. Secured line with clamp. Tested icemaker. Good water to icemaker. No leaks during inspection. No further issues. Tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/06/2019
REFRIGERATOR KITCHEN AID KRFC704FPS01 "Customer complaint is that there is no water coming from the water dispenser. Verified no water. Entered diagnostics and started water valve test, water was dispensed. Exited diagnostics and the water now dispenses. Called techline, spoke with Kathy, asked about reverse osmosis, customer only has the reverse osmosis attached to the sink. Customer has had no issues with the icemaker. Checked the wiring on dispenser board, all good. Per techline, change the dispenser board. Sr 7726206341; ordrng 1 W11330487 (panel-ui)"
Near San Antonio, TX 78258
Ivan B.
Job Details: 11/06/2019
OVEN ELECTRIC (D JENNAIR JJW8130DDS Replaced control panel and tested. Unit operating properly at this time. No further issues at this time. Yes to survey and leave behind.
Near Kendalia, TX 78027
Jim G.
Job Details: 11/06/2019
FREEZER WHIRLPOOL WZF56R16DW04 Determined issue lies with sealed system. Ordering compressor. ; ordrng 1 W10507884 (compressor)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/06/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HB01 "Customer complaint is of a dent in the door of the bottom oven. Verified dent in door. Customer purchased home on October 31, 2019. Ordering glass door.; ordrng 1 W11110281 (glass-door)"
Near San Antonio, TX 78215
Jesus C.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Tested unit. No water from dispenser. Found bad wiring to valve. Fixed wiring. Good water to dispenser. No further issues. Tested to complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 11/06/2019
WASHER MAYTAG MVWB765FW3 Customer was not available save for minor duaghter. Rescheduled for sat. ; schdld next appmnt for 11/9 SAT !
Near Helotes, TX 78023
Tommy B.
Job Details: 11/06/2019
COOKTOP ELECTRIC KITCHENAID KICU569XSS "After reconnecting module, found issue to be faulty UI. Ordering parts to resolve issue.; ordrng 1 WPW10396615 (display)"
Near San Antonio, TX 78254
Christian G.
Job Details: 11/06/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Issue stated by customer: dishwasher not drying dishes fully. Rand dishwasher through diagnostic mode. No error codes. Physically verified heating element is working. Voltage tests good. Instructed customer on loading procedures and proper rinse aid uses.
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Checked refrigerator. Found control bad. Informed customer of price of parts. Quoted at 400.22. Customer may try to buy the replacement parts herself. Would like a couple of days to consider and decide what her next step will be. ; ordrng 1 W10757851 (ELEC CONTROL) and 1 WPW10366605 (CONTROL BOARD)
Near San Antonio, TX 78254
Christian G.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Unit good upon arrival.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Swapped door to resolve icemaker issues. Unit testing good now.
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/06/2019
DISHWASHER KITCHENAID KDTM354DSS4 Checked dishwasher. Found broken bolts on adjuster assembly. Ordered replacement adjustment assembly. Rescheduled 11/8; ordrng 1 W10546503 (ADJUSTER ASSEMBLY)
Near San Antonio, TX 78254
Christian G.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Issue stated by customer: ice maker not working/not dispensing intermittently. Ordering ice door switch and wiring harness.; ordrng 1 W10704135 (harns-wire) and 1 W11087492 (switch)
Near Boerne, TX 78006
Colton B.
Job Details: 11/06/2019
RANGE WHIRLPOOL WFE550S0HZ1 Customer concern was a damaged cooktop. Replaced cooktop to resolve issue. Talked to customer about survey.
Near San Antonio, TX 78260
Ezequiel V.
Job Details: 11/06/2019
WASHER MAYTAG MVWB865GC0 Ran diagnostics on washer found no error codes. Little water coming into washer. Good pressure from hoses. Replaced inlet valve. Washer working as designed. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/06/2019
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Entire door front is shattered. Ordering new door to resolve issue.; ordrng 1 W11117588 (door/mw)
Near Alamo Heights, TX 78209
Jesus C.
Job Details: 11/06/2019
WASHER WHIRLPOOL WFW92HEFC0 Unit will not unlock. Washer under manufacturer warranty. Manually unlocked unit. Washer powered on. No stored error codes. Ran diagnostics test. All test pass. Called techline. Suggest replacing door latch. Sr 7726304182. ; rqstng P&A on 1 W10443885 (latch)
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW4816FW2 Checked washer found no error codes. Washer is draining properly. Hose connected to drain pump not fully seated. Installed correctly. Job complete.
Near Converse, TX 78109
Devon F.
Job Details: 11/06/2019
DISHWASHER KITCHENAID KDTM404EBS3 Customer complaint was unit not washing properly. Ran diagnostic got F9E4 for lower spray arm error. Ran test mode lower control arm stuck and not moving. Ordering new lower spray arm to resolve issue.; ordrng 1 W10860176 (arm-spray)
Near San Antonio, TX 78248
Jim G.
Job Details: 11/06/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced control and and determine the other (non power) control was also out. ; ordrng 1 W11261164 (cntrl-elec)
Near Boerne, TX 78006
Colton B.
Job Details: 11/06/2019
WASHER MAYTAG MVWX655DW0 Customer issue is that washer would not advance cycle. Issue found to be a bad cold valve. Customer declined repair. Collected service call.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/06/2019
RANGE WHIRLPOOL WEG745H0FS0 Replaced oven bake igniter. Tested to complete. Unit lit bake burner and steadily heated oven. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Checked refrigerator found no ice in bin. Ice maker would not run go into harvest. Replaced ice maker. Refrigerator working as designed.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/06/2019
RANGE WHIRLPOOL WEE745H0FS2 "Customer complaint is that the front right burner has never turned on. Customer turned burner on and it lit up. Tested out unit and found nothing wrong, all burners are working. Told customer to contact us if it happens again. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind."
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/06/2019
RANGE WHIRLPOOL WFE550S0HZ1 Customer is not going to be home and would like to reschedule. Tech reschedule the customer.; schdld next appmnt for 11/12 TUE 12-5
Near San Antonio, TX 78257
Colton B.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL JS42SEDBDA "Customer issue is ice in freezer compartment causing fan to make a loud noise. Unit needs at least a new drip pan, maybe more. Gasket is damaged and Marcone has it as discontinued. Evaporator fan is also discontinued. P&L if he chooses to go through with the repair. Part is set up for P&A. ; rqstng P&A on 1 W10199913 (pan-drip)"
Near Converse, TX 78109
S. L.
Job Details: 11/06/2019
RANGE AMANA AGR5330BAS3 Removed rear panel replaced sensor then replaced electronic control. Reassembled unit tested all operations normal advised of email survey and paper.
Near San Antonio, TX 78210
Steven G.
Job Details: 11/06/2019
DISHWASHER JENN-AIR JDTSS246GS0 "Checked dishwasher ran cycle unit never leaked, dust covers all of floor, so wash motor,drain pump,tub and water valve are not leaking, talked to tech line and could not come up with solution because it does once in a while not every time, RS7726304288 cust"
Near San Antonio, TX 78213
L
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Issue was clicking noise coming from drawer. Found pantry rails not installed properly. Took rails out and installed them properly. No other issues. Job complete
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/06/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Found the drain hose not looped up, this is a common issue with Pulte Homes and whoever they are sub-contracting to install dishwashers. Garbage disposal is a 1/2 HP single blade which will not sufficiently grind carrots. Found evidence of carrots in the drain hose (Picture included). I looped up drain hose and cleaned carrots out of hose. Ran a few washes and drains as well as running the garbage disposal to clear out . Found excessive suds in the dishwasher. Client does have a water softener as well as a reverse osmosis system. Plumbing on the reverse osmosis system does not seem to have a negative effect on the dishwasher. Explained to the client about minimizing the soap as well as staying away from using certain foods in the garbage disposal. Dishwasher is currently draining well. Fully operational. Job complete."
Near San Antonio, TX 78237
Tommy B.
Job Details: 11/06/2019
WASHER MAYTAG MVWC565FW1 Last visit swapped pump and found it to be faulty. This visit installed new drain pump and ran automatic test cycle. Unit testing good now with no further issues.
Near San Antonio, TX 78239
Devon F.
Job Details: 11/06/2019
DRYER AMANA NED4655EW1 "Customer complaint was unit would not stop. Replaced timer on unit, unit is operating as designed."
Near San Antonio, TX 78254
Richard G.
Job Details: 11/06/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced float switch lever, float switch, and standpipe. Tested to complete. Unit is now good to go. Spoke with customer about survey leave behind."
Near Boerne, TX 78006
Colton B.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Went to replace ice maker and stripped wires off connectors going into freezer. Called techline Austin SR: 7726306314 who stated that it’s not repairable. Called NR who stated that I could use electrician grade silicone to splice wires. Getting silicon and rescheduling.; schdld next appmnt for 11/8 FRI !
Near San Antonio, TX 78253
Christian G.
Job Details: 11/06/2019
MICROWAVE OVEN WHIRLPOOL GMC305PRS01 Issue stated by customer: glass broken on oven door. Re assembled oven door. Unit test good.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 "Found the fresh food section with a temp of 49 degrees and a freezer temp of 9 degrees. UI was giving a reading of 48 degrees in fresh food and 7 degrees in the freezer. The 6 hour average was 33 degrees in the fresh food and -2 in the freezer. I called Tech-Line 3 times (Chris not to helpful, Adrian very helpful, TJ very helpful). Based on the information that Adrian and TJ provided it was suggested that a sealed system tech come out and do a wattage test and that a control board is brought as a contingency. I tried to get to the freezer evaporator to check the frost pattern and could not find a service manual to go any further on the disassembly. TJ told me how to take off the two digits in service matters for next time but because of the time involved with disassembly recommended the wattage test and the control board as a back up. I found evidence on the freezer evaporator panel that someone had been in there before. The panel bolt cavities had
Near San Antonio, TX 78239
Devon F.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer complaint was unit water and ice dispenser didn’t work. Replaced door switch to resolve issue unit operating as designed.
Near San Antonio, TX 78258
Ivan B.
Job Details: 11/06/2019
OVEN ELECTRIC (S WHIRLPOOL RBS305PD810 Called customer and customer said scheduling must have been a mistake. To cancel his appointment.
Near San Antonio, TX 78210
Steven G.
Job Details: 11/06/2019
REFRIGERATOR JENN-AIR JB36NXFXRE01 Checked refrigerator found upper console lights not working and freezer light ordered; ordrng 3 W10843339 (MODULE LIGHT)s
Near San Antonio, TX 78244
Devon F.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Customer complaint was unit have rust on door. Tech started to replace door by taking UI panel off and a bunch of roaches ran out and some crawled up my arm. Took pictures and told customer he had to get and exterminator and send us the receipt in order to have service with us. Tech also told customer this before when replaced infinite switch on stove a month an half ago.
Near Corpus Christi, TX 78414
Adam
Job Details: 11/06/2019
RANGE WHIRLPOOL WEE745H0FS2 Customer was having difficulty removing lens for oven light. Lens was tighter than expected but customer will be replacing her own lightbulb. Issue resolved
Near Helotes, TX 78023
Colton B.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Issue is that the freezer keeps frosting up. Found ice/frost on top of freezer compartment and on baffle in refrigerator. Finding issue to be that the control board is not closing baffle, letting warm air into freezer compartment. Ordering new jazz board to resolve.; ordrng 1 WPW10503278 (refer elect cont brd)"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/06/2019
RANGE WHIRLPOOL WEG750H0HZ0 "Customer complaint is that all burners have orange flames and some flames are too high. Confirmed orange flames. Also found orange bake and broil flames, ordering lp conversion kit for burners and bake/broil.; ordrng 1 W11087486 (spud-orfce) and 1 W11122556 (spud-orfce)"
Near Kingsville, TX 78363
Adam
Job Details: 11/06/2019
DRYER ROPER RED4516FW0 Install components tested unit issue resolved. Unit is kept on the covered porch away from most of the outside elements but humidity and rust buildup is a serious issue with this unit advise customer if it all possible to move unit indoors.
Near San Antonio, TX 78258
L
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW4855HW1 Issue is washer not spinning. Found bad actuator and capacitor. Ordering new parts. ; ordrng 1 W10815026 (actuator) and 1 W10866250 (capacitor)
Near Corpus Christi, TX 78418
Adam
Job Details: 11/06/2019
DISHWASHER AMANA ADB1400AGB1 Install component issue resolved.
Near Port Aransas, TX 78373
Adam
Job Details: 11/06/2019
WASHER WHIRLPOOL WFW5620HW0 Install components ran verification cycle issue resolved
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KSSC42QTS03 "Once I saw the parts up close, I felt that this was not what was needed. I tried to reach Nik to get a second opinion but there was a Manager Meeting going on. It did not take me long to realize that these parts looked OK and would not need to be replaced. I called Doug to get that second opinion and I felt confident with his view. The drive shafts have a tendency to wear out. I checked the reverse end of the shaft on the ice box coupling and it was much tighter. I reversed it back, stuck a broken off tooth pick in there and it made enough of a connection to turn the Auger. Wrapped the end of the shaft with electric tape and it turned the auger but not solid enough to dispense Ice. I asked our Client if he would like me to modify it with more electric tape until we got the drive shaft in, but he declined stating that they did not use the ice-maker that much and could wait for the shaft. I set an appointment for next Monday. Client prefers 8-10 am. M
Near Corpus Christi, TX 78415
Adam
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW5000DW1 Install components calibrated unit ran verification cycle issue resolved.
Near Corpus Christi, TX 78411
Adam
Job Details: 11/06/2019
WASHER MAYTAG MVWX655DW1 Inspection of unit shows error code for long fill no fill. Further inspection of unit shows incorrect installation of drain hose. Drain hose was laying flat to the ground so water pumping into machine would automatically drain out. Advise customer on correct installation of drain hose. After correctly installing drain hose drain stem for the home leaks into the wall. Advise customer to contact professional plumber to resolve this issue. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Customer states that stuff on the top shelf freeze. The customer had raised the temperature in RC to 44 degrees and FC to +5 degrees. The temperatures were accurate, cooling diagnostics tests were good and the evaporator fans and damper are working normal. There were taller containers blocking the vents not allowing air to flow properly. I adjusted the temperatures to recommended settings and advised the customer to rearrange the shelves and items to prevent vents from being blocked, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW4855HW1 "Error code F5E2, cleared error code and tested the lid lock, connections were good no obstruction , lid lock not working properly, installed new latch from truck stock. Calibrated and performed a diagnostics test completed with no issues, lid lock and appliance are working normal.; used 1 W11307244 (LATCH) from stock"
Near San Antonio, TX 78253
Christian G.
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Issue stated by customer: fan making loud noise, of door sticky when opening closing. Found dampener motor operating loudly. Ordering parts.; ordrng 1 WPW10594330 (control)"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/06/2019
REFRIGERATOR KITCHEN AID KRFC704FPS03 Calling techline. Spoke with Robert stated based on pressure reading and buzzing I’m hearing sounds like bad compressor. Sr 7726307725 ordering new compressor. Part is psp item. ; ordrng 1 W11393142 (COMPRESSOR )
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/06/2019
REFRIGERATOR JENN-AIR JFFCC72EFP02 "While installing new fill tube, the part was damaged. Ordering new part to install.; ordrng 1 W11366500 (FILL TUBE. )"
Near Victoria, TX 77901
Michael
Job Details: 11/06/2019
WASHER MAYTAG MVWB765FW2 "Error code F3E0, F8E1, F2E1, cleared error and checked inlet valve, working normal. Calibrated and performed a diagnostics test, completed with no issues, also tested on manual, appliance is working normal. Advised of possible overloading the appliance"
Near Alamo Heights, TX 78209
Jesus C.
Job Details: 11/06/2019
WASHER WHIRLPOOL WFW92HEFC0 Unit will not unlock. Washer under manufacturer warranty. Manually unlocked unit. Washer powered on. No stored error codes. Ran diagnostics test. All test pass. Called techline. Suggest replacing door latch. Sr 7726304182. ; rqstng P&A on 1 W10443885 (latch)
Near Victoria, TX 77904
Michael
Job Details: 11/06/2019
DRYER WHIRLPOOL WED7500GC0 "The appliance will not start when the start button is pushed. I was able to put into diagnostics and tested the UI, the start button is stuck and when I push the 2nd button for the diagnostics test it shuts off. Ordered UI, also ordered the control just in case. ; ordrng 1 W11106066 (cntrl-elec) and 1 W11124266 (console)"
Near Christiansburg, VA 24073
Chris S.
Job Details: 11/06/2019
REFRIGERATOR MAYTAG MSC21C6MFZ00 The start device was not starting the compressor. I installed new start device and checked operation. All operations check ok. ; used 1 8201786 (START DEVICE) from stock
Near Corpus Christi, TX 78413
Adam
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 Inspection of unit shows back of freezer compartment is icing over which in turn is causing P-trap to back up and leaving water inside the unit. Order thermistor and evaporator motor to resolve issue.; ordrng 1 W10280385 (thermistor) and 1 W10701003 (motor-evap)
Near Roanoke, VA 24017
Chris S.
Job Details: 11/06/2019
LAUNDRY MAYTAG MVWC565FW1 Drain hose was pushed into the the house drain much to far causing the water to siphon out as it was filling. I installed the drain hose in the proper position and secured with a wire tie ; used 1 WP8567668 (WIRE TIE) from stock