Service History 248

Near San Antonio, TX 78258
L
Job Details: 01/08/2020
REFRIGERATOR JENN-AIR JS48PPFXDA Issue is refrigerator no turning on. Found power to unit. Bad control board ; rqstng P&A on 1 67001358 (cntrl-elec) and 1 67001358 (cntrl-elec) and 1 67001360 (supply- po)
Near San Antonio, TX 78258
L
Job Details: 01/08/2020
MICROWAVE OVEN MAYTAG MMV1175JZ Issue is unit trips breaker. Found faulty parts ordering new parts ; ordrng 1 W10343300 (capacitor) and 1 W10668273 (thrmst-fix) and 1 W10833365 (brkt-cntrl) and 1 W10836571 and 1 W11169310 (interlock) and 1 W11169312 (interlock) and 1 W11353994 and 1 W11360415 and 1 W11369662
Near Boerne, TX 78006
Tommy B.
Job Details: 01/08/2020
THIN-TWIN 24' LE WHIRLPOOL WFW3090GW Called techline spoke to Andy. Den on unit indicates unit is in demo mode. Unit is testing good now with no further issues. If issue persists will need to swap control.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/08/2020
WASHER MAYTAG MVWB855DC3 "Checked washer found error code F9E1, performed test #7 ordering control board.; ordrng 1 W11105151 (cntrl-elec)"
Near San Antonio, TX 78248
L
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW5000DW Issue unit missing hose. Put on hose. No other issues Job complete
Near San Antonio, TX 78254
Christian G.
Job Details: 01/08/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 Issue stated by customer: inner glass shattered during self clean cycle. Ordering parts.; ordrng 1 W10827059 (INNER GLASS)
Near San Antonio, TX 78255
Tommy B.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the issue was that the unit is not adequately cooling. Ran test on cooling system and found issue to be evaporator motor to fan running hard. Ordering control as well to resolve cooling issues. Educated customer on proper temperature controls.; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10308033 (motor-evap)
Near San Antonio, TX 78256
Tommy B.
Job Details: 01/08/2020
WASHER WHIRLPOOL WFW94HEXW2 Customer states that the issue is the door is locked. Error codes F6E1 F6E2 revealed in diagnostics. Unlocked the door using manual lock test. Collected service call.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Customer complaint is that water was spraying from the tube on top of the refrigerator (icemaker fill tube). To stop the water from spraying, customer placed a towel over the tube, which caused the water to go into the icemaker area. Ice bucket and icemaker was frozen shut. Thawed out frozen areas. Replaced tube. Ran icemaker through water fill test, no spraying water. Tested to complete. Unit is good t go. Spoke with customer about survey."
Near San Antonio, TX 78258
L
Job Details: 01/08/2020
DISHWASHER JENN-AIR JDB8700AWS3 Issue was unit not drying. Ran diagnostics found code 7-1. Unplug control. Found loose connection. Fix issue. Ran diagnostics no error codes. Units element turning on now drying. Job complete. Service fee collected
Near San Antonio, TX 78253
Richard G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Customer complaint is that the broil will light and then go out. Started broil on 500 degrees. Burner did not go out. Showed customer in manual that it states if the door is open too long, the burner will go out until the door is closed. States she was trying to broil with the door open. Tested to complete. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/08/2020
WASHER MAYTAG MVWB835DW0 Customer thought we were replacing his washer. Does not need out service.
Near San Antonio, TX 78254
Christian G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFE525S0HS1 "Issue stated by customer: hinge damaged on stove. Replaced hinge, unit tests good. Informed customer of survey."
Near Bergheim, TX 78004
Jim G.
Job Details: 01/08/2020
MICROWAVE OVEN JENN-AIR JMW2427DB01 Determined issue due to faulty UI console. Ordering replacement part. ; ordrng 1 W11236895 (console)
Near San Antonio, TX 78244
Steven G.
Job Details: 01/08/2020
RANGE AMANA AER6303MFB2 Checked range found fault code F1 E0 causing by control board ordered; ordrng 1 W11204487 (CONTROL )
Near San Antonio, TX 78216
Steven G.
Job Details: 01/08/2020
DRYER WHIRLPOOL WED5000DW2 "Checked dryer found squeaking noise when unit running, found top screws missing on top off bulk head, replaced screws"
Near San Antonio, TX 78247
Devon F.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 Customer complaint was unit would not dispense water ordering new inlet valve to resolve issue. Collected service call 113.66 card.; ordrng 1 W10822681 (valve-inlt)
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/08/2020
DISHWASHER KITCHENAID KDTE254ESS2 Parts not on van again. Its just 2 dishwasher racks. ; schdld next appmnt for 1/9 THU !
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/08/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Tested microwave. Issue with vent fan. Loose screw on frame causing issues. Fixed screw. No further issues. Tested to complete.
Near San Antonio, TX 78258
Devon F.
Job Details: 01/08/2020
MICROWAVE OVEN WHIRLPOOL WMC30516HZ0 "Customer complaint was unit turntable table was making thumping noises during operation. Found it to be the motor. No turntable motor in parts list, unit is unserviceable. Instructed customer to call whirlpool at 18002531301 to resolve issue."
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFE505W0HB1 Installed new cooktop. No further issues. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/08/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS Complaint is that the top of the unit has been crushed. They are requesting we replace the top panels of the unit as well as the control panel. Repair costs are over the initial authorization.; rqstng P&A on 1 W10318192 (top-cabnt) and 1 W10694465 (top-cabnt) and 1 W11086141 (console)
Near , TX 78253
Christian G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WGE745C0FS01 Issue stated by customer; lower oven door damaged. Replaced outer fascia. Unit good.
Near San Antonio, TX 78202
Jesus C.
Job Details: 01/08/2020
RANGE AMANA AGR4230BAW3 Installed new oven valve. Tested unit. Oven now igniting. Heating good. No issues during testing. Tested to complete.
Near Morawce, TX 78006
Douglas H.
Job Details: 01/08/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Contacted marcone about locating the part number for the scratched trim piece “top grille vent”. Marcone couldn’t locate this part. Spoke with AE about the situation again and she stated she will contact JA about this piece and see if we can locate it. ; saved tckt
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/08/2020
COOKTOP ELECTRIC WHIRLPOOL WCE97US0HB00 Dropped off check.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFG320M0BS Customer complaint is that the gas tubing from the regulator to oven is pinched. Verified issue. Ordering tubing. Knobs are also broken.; ordrng 1 W10512963 (tubing-gas) and 4 WPW10339442 (knob)s
Near San Antonio, TX 78232
L
Job Details: 01/08/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Issue dishwasher not working. I arrived to the costumer,era house and said they called to cancel appointment since it’s started working after resetting the breaker. No other issues job complete."
Near San Antonio, TX 78247
Devon F.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Unit is operating as designed.
Near San Antonio, TX 78254
Christian G.
Job Details: 01/08/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Issue stated: microwave giving off electricity inside at rack. Tech line gave touch up paint #8212473 and instructed to reinstall rack and supports.; ordrng 1 8212473 (tuchup) and 1 W10803366 (rack) and 2 W10840759 (support)s and 1 W10840794 (support L) and 1 W10840795 (support R)
Near San Antonio, TX 78253
Richard G.
Job Details: 01/08/2020
DRYER MAYTAG MEDX655DW1 "Customer complaint is that the dryer does not dry the clothes like it used to. Verified heater is working. Lint catcher is clean. Checked vent hose and hole going out to roof. The hole going out to the roof of the home is clogged completely. Was able to pull some of the lint out of the hole, but there is still a lot left inside of the tube going to the roof. Lint logging the tube is also very damp. Informed customer there is nothing wrong with the dryer but it will not dry as it’s supposed to with the vent being clogged."
Near Corpus Christi, TX 78415
John L.
Job Details: 01/08/2020
REFRIGERATOR AMANA ART308FFDB03 "Inspected unit, found issue not with compressor. Found no power to compressor will need to replace harnesses and control to resolve issue.; ordrng 1 W10637655 (harns-wire) and 1 W10637660 (harns-wire) and 1 W10637672 (harns-wire) and 1 W10643378 (cntrl-elec)"
Near Port Aransas, TX 78373
John L.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Unit not going into defrost mode, tried to force defrost. Heater not energizing. Main controller not sending power to heater will need to replace controls to resolve issue. Unit in RV and a helper will be needed to complete this job.; ordrng 1 W10247993 (control box) and 1 W10758681 (cntrl-elec)"
Near San Antonio, TX 78239
Steven G.
Job Details: 01/08/2020
MICROWAVE OVEN WHIRLPOOL KOCE500EWH06 Checked microwave found door not making good contact with door switch replaced microwave door checked operation unit working normal now
Near Helotes, TX 78023
Tommy B.
Job Details: 01/08/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Last visit found faulty icemaker arm. Resolved issue by replacing icemaker. No further issues at this time.
Near Corpus Christi, TX 78410
Adam
Job Details: 01/08/2020
RANGE WHIRLPOOL WFG525S0HS0 Customer states they have not yet received the range from customers location. Trying to pre-ID issue with unit based on customers complaints. Ordering sensor and electronica control.; ordrng 1 W10586204 (sensor) and 1 W11038146 (cntrl-elec)
Near Victoria, TX 77901
Michael
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW8000BW0 "The appliance is making a loud noise, no error codes. Put appliance into diagnostics, completed with no issues or noises, put into manual spin cycle, it’s making a loud humming noise, bearings are bad. Ordered parts to resolve issue; rqstng P&A on 1 W10381078 (outer tub) and 1 W10518300 (basket) and 1 W10820039 (hub) and 1 W10820039 (hub) and 1 W11252784 (WASH PLATE )"
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/08/2020
WASHER AMANA NFW5800HW0 Tested washer. Door bellow spring was off and was not secured to tub. Reset spring for door bellow. No further issues. Tested to complete.
Near Corpus Christi, TX 78410
Adam
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRF560SEHW00 "Inspection of unit shows back of freezer compartment completely covered over with ice. Replace by metal thermistor icemaker and thermistor to resolve issue. Marcone supplied thermistor number w1038615; ordrng 1 W10384183 (thermistor) and 1 W1038615 (THERMISTOR) and 1 W10632400 (asm,icemaker)"
Near Robstown, TX 78380
Adam
Job Details: 01/08/2020
WASHER MAYTAG MVWB765FW3 Inspection of unit shows error code for long fill know fill. Replace water valve to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW5000DW3 "Installed new hose valve and lid lock. Ran diagnostics no issues during testing, checked for error codes no errors found. Job complete."
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/08/2020
WASHER AMANA NTW4516FW3 "Replaced actuator,shield and pulley, ran diagnostics no issues. Recalibrated washer no error, checked for error codes none found during testing job complete."
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Checked refrigerator door was sitting lower than freezer door adjust height of door and adjust gasket to seal correctly. Job complete.
Near Roanoke, VA 24018
Uriah B.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM Found freezer temp. At about 20 degrees when set to -1. Freezer frosted over. Needs control and FC fan with thermistors.; ordrng 1 W11109595 (motor-evap) and 1 WPW10675033 (cntrl-elec)
Near Schertz, TX 78154
S. L.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Removed old gasket with heat gun installed new gasket used clear sealant to adhere gasket to liner, tested all operations normal advised customer not to disturb door for atleast 4 hours to ensure proper setting of seal and sealant. Advised of survey and paper. No email provided."
Near Vinton, VA 24179
Chris S.
Job Details: 01/08/2020
WASHER WHIRLPOOL WFW9150WW01 The bellows has a tear in it at the bottom. Causing it to leak. ; ordrng 1 WPW10381562 (bellow)
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/08/2020
WASHER MAYTAG MVWB855DC3 Complaint of leaking. Found no indications of leaks. Ran through all tests. Couldn’t replicate the issue. Unit cleared for resale.
Near Roanoke, VA 24012
Chris S.
Job Details: 01/08/2020
MICROWAVE WHIRLPOOL WMH31017HZ2 The magnatron is shorting to ground. ; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)
Near San Antonio, TX 78202
Jesus C.
Job Details: 01/08/2020
RANGE AMANA AGR4230BAW3 Installed new oven valve. Tested unit. Oven now igniting. Heating good. No issues during testing. Tested to complete.
Near Ingleside, TX 78362
John L.
Job Details: 01/08/2020
DISHWASHER KITCHENAID KDTE104DSS0 "Inspected unit found control board completely fried called Techline spoke with Andrew, explained issue and findings. Techline made notes of issue received SR #7726831121 and was transferred to Safety team. Spoke with Lisa and explained findings, safety team will contact customer."
Near Sinton, TX 78387
John L.
Job Details: 01/08/2020
DRYER MAYTAG MEDC465HW "Inspected unit, found unit had obstruction in exhaust ventilation line line on unit itself. Removed obstruction, issue has been resolved."
Near Corpus Christi, TX 78412
Adam
Job Details: 01/08/2020
WASHER MAYTAG MVWB965HC0 Inspection of unit shows error code F9E2. Watering detected pump drive problem. Further inspection of unit shows drain hose for unit was improperly installed repositioned drain hose calibrated units ran verification cycle issue resolved.
Near Roanoke, VA 24018
Uriah B.
Job Details: 01/08/2020
WASHER WHIR WED8000DW3
Near Victoria, TX 77904
Michael
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "There were some small ice cycles formed in the back wall and some where the light and switch are. The evaporator isn’t froze up and fan working normal. Advised the customer that the door may not have been closed all the way at some point causing air to get in and creating the ice cycles, there is no air leaks and gasket is in good condition. Defrosted the ice cycles,the appliance is working normal"
Near Little Rock, AR 72205
Justin
Job Details: 01/08/2020
DISHWASHER KITCHENAID KDPE234GBS0 "Water valve is engaging allowing water to come in, pump and motor are not pushing water through. I can hear the pump getting voltage to turn on just not turning on pump and motor to wash dishes. Unit is in a really tight spot so might have difficulties getting out. Collected 96.75 for service call via Wayne. ; ordrng 1 W11085683 (pump&motor)"
Near Victoria, TX 77904
Michael
Job Details: 01/08/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 "Put the turntable plate in place and plugged the appliance in, put a cup of water in for 30 seconds, the appliance is turning and heating properly, no further issues"
Near Victoria, TX 77904
Michael
Job Details: 01/08/2020
WASHER ROPER RTW4516FW2 "Plugged the appliance in, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes. There is no abnormal shaking, the appliance is spinning and working normal"
Near Hot Springs, AR 71901
Doug M.
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for not starting, tried to perform service diagnostics found unit would not respond, inspected main control found green led light not on with 120v to board, diagnosed to need main control ; ordrng 1 W11170319 (cntrl-elec)"
Near Alice, TX 78332
Adam
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Inspection of unit shows door gasket had come out of place re-fitted gasket issue resolved
Near Salem, VA 24153
Uriah B.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Doors are oppositely uneven. Unable to adjust one without making the other worse. Tried adjusting hinges to see if anything could be taken out. Unit not level against the wall. Shim on back left unable to adjust it. Advised cx to reach out to Lowe’s.
Near Blacksburg, VA 24060
Chris S.
Job Details: 01/08/2020
RANGE WHIRLPOOL WFE525S0JW0 The lower cover above the drawer was not installed correctly. I installed he cover and leveled the unit. All operations check ok.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/08/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced HV control, power supply board, inverter board, UI."
Near Daleville, VA 24083
Chris S.
Job Details: 01/08/2020
WASHER MAYTAG MVWB865GW0 I installed the console and checked operation. All operations check ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 01/08/2020
WASHER MAYTAG MVWB865GW0 Replaced UI and control board. Ran calibration cycle. Ran auto test cycle. All checks ok at this time.
Near Roanoke, VA 24015
Chris S.
Job Details: 01/08/2020
LAUNDRY WHIRLPOOL MVWC565FW0 The gear case is leaking oil onto the pulley causing the belt to slip and then come off which it had done. The gearcase would need to be replaced to correct the failure. Customer will decide if they want to do the repair.
Near Austinville, VA 24312
Uriah B.
Job Details: 01/08/2020
WASHER MAYTAG MVWB865GW0 F0e3F7e5Ran test cycle. Ran calibration. Error codes checked and nothing misbehaved at service. If callback pre order inlet valve and control board.
Near Pulaski, VA 24301
Uriah B.
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Replaced separator. Cx to observe. ; pckd up 1 WPW10353552 (separator)
Near Cave Spring, VA 24018
Chris S.
Job Details: 01/08/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 The freezer light had gone out but came back on.
Near Little Rock, AR 72210
Justin
Job Details: 01/08/2020
RANGE WHIRLPOOL WFG320M0BS3 "Disconnected fittings going into and out of regulator, used poly-temp tape on all fittings. Turned gas back on, waiting to see if the gas smell comes back. If it does we will need to order regulator WP98014893. Not smelling gas anymore, customer will keep and eye on unit and call back if issue comes back."
Near Little Rock, AR 72103
Justin
Job Details: 01/08/2020
OVEN MAYTAG MGR4452BDB "Oven is not igniting for broil or bake, will need to order ignitor to fix issue. Customer doesn’t want to go forward with repair. Charging 96.75 via Wayne at office."
Near Little Rock, AR 72209
Justin
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Customer put new filter in last week and hadn’t flushed system or ran the water long enough to make ice. Unit has ice in bin already upon arrival. Unit is good to go.
Near Little Rock, AR 72207
Justin
Job Details: 01/08/2020
REFRIGERATOR WHIRLPOOL ET1FHMXMQ00 Found freezer drain covered in ice causing the ice to melt down into the refrigerator side. Removed ice and ran steam down drain tube. Unit is good to go.
Near Little Rock, AR 72207
Justin
Job Details: 01/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Found drain pan full of water, so when unit goes into drain it is already over full not allowing the water to dry up. Instead water would leak onto floor. Removed water from pan, unit is good to go."
Near Little Rock, AR 72223
Doug M.
Job Details: 01/08/2020
DRYER WHIRLPOOL WED6620HC1 "Replaced dryer main control due to error code f6e1, tested unit operation checks ok"
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit for not going past wash cycle, inspected installation found drain hose inserted into standpipe approximately 18-24 inches, reset drain hose into standpipe to 4.5 inches per installation instructions, calibrated unit operation checks ok"
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/08/2020
COOKTOP WHIRLPOOL WFC150M0EW2 "Inspected unit for burner elements not heating correctly, tested all burners , all burners checked ok, found this unit has limit switches on burner elements, referred customer to use and care guide explaining temperature limiting coils, verified normal operation unit checks ok"
Near Benton, AR 72019
Doug M.
Job Details: 01/08/2020
WASHER MAYTAG MVWC465HW2 "Inspected unit for not advancing through cycles, performed service diagnostics found in manual test no hot water entering unit found hot water valve not turned on causing cycle interruption,turned on valve,tested unit operation checks ok"
Near Bryant, AR 72022
Doug M.
Job Details: 01/08/2020
DISHWASHER WHIRLPOOL DU1048XTPQ0 "Replaced tub do to hole in tube causing water leak, tested unit operation checks ok"
Near North Little Rock, AR 72114
Justin
Job Details: 01/08/2020
DRYER ROPER RED4516FW0 "Checked wall outlet only getting 60 volts on each leg, not getting 240 across L1 and L2. Will need to contact an electrician."
Near North Little Rock, AR 72117
Justin
Job Details: 01/08/2020
DRYER WHIRLPOOL WED4815EW1 "Found heating element reaching right temps on high setting, noticed with lent screen out there was not much pull from fan going into duct. Duct has lent stuck inside and the duct vent outside had some mud inside from water and dirt getting inside when it would rain. Instructed customer to have them blow through the vent line going outside."
Near Jacksonville, AR 72076
Justin
Job Details: 01/08/2020
WASHER WHIRLPOOL WTW5000DW3 "Found off balance code stored in unit, ran through diagnostics and calibrated unit. No new fault codes, instructed customer on proper loading techniques. Unit is good to go."
Near Cabot, AR 72023
Justin
Job Details: 01/08/2020
DRYER WHIRLPOOL WED4850HW0 "Checked voltage coming into dryer, getting 120 on each leg but not getting 240 across L1 and L2. Checked wall outlet and I’m not getting 240 off L1 and L2. Will need a electrician to check the circuit breaker and circuit breaker outside."
Near Boerne, TX 78015
Tommy B.
Job Details: 01/07/2020
WASHER MAYTAG MHW5630HW0 "Customer stated that the unit is leaking from the left side, underneath, approx 2/3 cup. Inspected unit top to bottom at all hose connections. Checked water valves and pump action. Ran automatic test cycle and unit passed all functioning ms. Filled water through cold valve 2 past minimum level to inspect tub for leaks. Could not duplicate issue, leveled the unit and left leak sheets with customer instructed to call if issue persists. No further issues at this time. Yes to survey."
Near Boerne, TX 78015
Tommy B.
Job Details: 01/07/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Last visit found faulty blower fan to be source of noise issue. Replaced with new blower to resolve issue. Also replaced the foam seal in blower fan housing. Tested unit at 350, and fan came on at low speed. Tested manually at high and low speed and unit is functioning normally at this time."
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Last visit found ice blocking the icemaker fill tube. This visit customer complaint is the unit only completes one cycle before non function. Issue is ice in the fill tube again. Called techline spoke to Dave. 7726815701 maintenance to perform water pressure check. Believe issue to be that unit is under 40 psi causing slow trickle past valve.
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/07/2020
RANGE AMANA AER6303MFS2 Customer stated that the previous issue has returned. Error code F1E0 was revealed. Tech sheet recommends restarting unit for a hard reset. Used breaker box to accomplish this. Customer to call back if issue persists. If issue does persist will need to order a control W11297545
Near Boerne, TX 78006
Tommy B.
Job Details: 01/07/2020
WASHER MAYTAG MVWB835DW2 Last visit grandpa control. Swapped out with new control. Ran test cycle 51 and 52. Unit testing good now with no further issues.
Near Adkins, TX 78101
S. L.
Job Details: 01/07/2020
WASHER MAYTAG MHW8200FW0 "Customer stated door lock error code had come back, ran diagnostics only found F5 E2 door lock error sids error drain errors not occurring since advised customer on detergent use and to use affresh. Removed door top panel then replaced front panel reassembled tested door lock now working correctly all operations normal advised of survey."
Near Adkins, TX 78101
S. L.
Job Details: 01/07/2020
WASHER MAYTAG MVWC465HW2 Clothes ate tangling together leaving white streaks on clothes called tech line spoke to Joel SR number 7726816835 advised me to go over loading practices and soap usage again no fault codes diagnostics ran through complete. All operations normal unit functioning as should Went over loading and detergent usage customer is loading the way Joel advised and cut down on soap as advised on previous visit. Called tech line again spoke to Kevin new SR number 7726817353 to see what else we can do he advised me to have customer use bulky cycle and deep water wash and that there is nothing wrong mechanical with unit and to experiment with different cycles. To find optimal setting for unit. Called trade partners spoke to JoAnna reported findings that tech line assisted with to prevent further dispatch on same issue. Issue documented.
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/07/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 Called techline spoke to Robert 7726818462. Tests revealed new control to be faulty. Could not test lamp due to the conditions. Also ordering wiring harness just for insurance. ; ordrng 1 W10872453 (harns-wire) and 1 W10892389 (cntrl-elec)
Near , TX 78114
S. L.
Job Details: 01/07/2020
REFRIGERATOR KITCHENAID KFIS29BBBL00 Defrosted evaporator replaced harness and fan motor tested unit working defrosting all operations normal.
Near San Antonio, TX 78256
Tommy B.
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Customer stated that the issue is that the door will not latch. Found issue to be broken strike. Ordering parts to resolve issue.; ordrng 1 WP8580309 (door latch strike)
Near Helotes, TX 78023
Tommy B.
Job Details: 01/07/2020
OVEN ELECTRIC (S JENN-AIR JJW3430DP01 User interface is not functioning as designed. Ordering console to resolve issue.; ordrng 1 W11087468 (console)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/07/2020
MICROWAVE OVEN KITCHENAID KMBP100ESS01 Checked MW found unit not heating. Replaced magnetron ran MV unit began to heat job complete.
Near San Antonio, TX 78247
Devon F.
Job Details: 01/07/2020
DRYER MAYTAG MEDC465HW0 Customer complaint was unit not catching lent checked unit lent trap and hose everything clean cus stated whirlpool just sent him a new lent trap for unit. Don’t see anything wrong dented or outta place.unit is operating as designed.
Near Converse, TX 78109
S. L.
Job Details: 01/07/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Found water leaking from filter housing due to failed heater on water tube causing leak from valve and housing new housing has heater with it, found right RC door gasket torn and FC gasket warped. Corrected FC gasket but still not perfect seal need new gaskets valve and housing rescheduling 1/13.; ordrng 1 W10897938 (gasket-dor) and 1 W10906054 (housing) and 1 W10917313 (gasket-dor) and 1 W11194380 (VALVE)"
Near Floresville, TX 78114
S. L.
Job Details: 01/07/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Found main harness burned from power cord to elements, need new harness terminal block 2 nuts. Advised customer to get new 4 prong range cord and to leave unit unplugged PSP item rescheduling 1/15; ordrng 2 3400029 (nut)s and 1 W10245259 (block-term) and 1 W11134843 (HARNESS)"
Near Kerrville, TX 78028
Douglas H.
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Complaint of unit door hitting and scraping on left side. Found issue to be unit slightly unlevel. Leveled unit to resolve issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78232
Jim G.
Job Details: 01/07/2020
VENTHOODS KITCHEN AID KXW9748YSS0 Determined issue was due to faulty fan. Also needs new control housing and screws. Mark SR# 7726813205 ; ordrng 1 W11387938 (HOUSING CONTROL) and 1 WPW10294026 (blower-fan)
Near Atascosa, TX 78002
Jesus C.
Job Details: 01/07/2020
RANGE WHIRLPOOL WGE745C0FS Checked PO number with Partner team. No model and serial associated with the unit. This is the 2nd visit for this unit. Not able to continue with repairs until the model and serial are verified.