Service History 247

Near Little Rock, AR 72223
Doug M.
Job Details: 09/20/2019
DRYER MAYTAG MEDX655DW1 "Inspected unit for noisy operation,ran unit for about ten minutes,all sounds are normal,called tech line per notes,no service pointers,no known issues,tech said hard to diagnose,just have too pin point noise,sr#772591466,let unit un for an additional 15 minutes with clothes in it,unit not repeating noise customer explaining"
Near Little Rock, AR 72227
Doug M.
Job Details: 09/20/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM "Inspected unit for not making ice, performed service diagnostics,found unit would fill,ice level sensor tested good,reading door switches,found icemaker motor would not running in test 59 with 14dcv to motor,diagnosed to need icemaker; ordrng 1 WPW10764668 (ice maker)"
Near North Little Rock, AR 72116
Doug M.
Job Details: 09/20/2019
WASHER MAYTAG MVWB765FW1 "Inspected unit found sheet stuck under agitator,removed sheet,checked agitator and basket for any defects checked,tested unit operation checks ok"
Near Little Rock, AR 72223
Doug M.
Job Details: 09/20/2019
ICEMAKER KITCHENAID KUIC15POZP1 "Inspected unit for not making ice, performed service diagnostics found condenser fan motor not running with 120v to motor,also found when turning compressor it’s making a very loud noise due to over heating,diagnosed to need fan motor, compressor,and evaporator ; ordrng 1 W10124096 (fan,motor) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Radford, VA 24141
Uriah B.
Job Details: 09/19/2019
BTM STD DOOR WHIRLPOOL WRB322DMBW00 Adjusted temp in freezer to 3. Cx to observe.
Near Fairlawn, VA 24141
Uriah B.
Job Details: 09/19/2019
RANGE WHIRLPOOL WEE510S0FS2 Cx noted glasstop had some marks on it. Took quick pics. Cx to try cleaning with glasstop cleaner.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/19/2019
REFRIGERATOR KITCHENAID KSRG25FKSS16 Replaced optic sensor. Icemaker went through harvest and filled with water. All checks ok at this time.
Near Corpus Christi, TX 78415
Adam
Job Details: 09/19/2019
WASHER MAYTAG MVWC415EW1 Install component Calibrated unit and ran verification cycle issue resolved.
Near Corpus Christi, TX 78415
Adam
Job Details: 09/19/2019
REFRIGERATOR MAYTAG MFI2570FEZ07 Customer complaint of produce freezing in deli drawers. Inspection of unit shows no abnormal frost buildup of any kind advise customer of temperature settings as well as humidity controls for drawers. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 09/19/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 "Installed parts ordered, appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/19/2019
DRYER WHIRLPOOL WED8000DW4 "The customers complaint is that the clothes are coming out stuck together and wrinkled, said the clothes are sticking to the baffles but not towels or bedding. Entered diagnostics and found error code F4E3, the air vent goes through the attic and out the roof, unable to check outside airflow, possible restriction in the air vent, airflow is good at the appliance. The customer was not convinced, called tech line and spoke with Andy, he did say air restriction could cause it to over heat and set in wrinkles or the customer is overloading the appliance. I explained to the customer what tech line told me. The customer was drying clothes on arrival and the top was really hot, advised her to have the air vent swept out from the top down and to try using less heat."
Near Kingsville, TX 78363
Adam
Job Details: 09/19/2019
DRYER MAYTAG MEDB765FW Install components issue resolved.
Near Robstown, TX 78380
Adam
Job Details: 09/19/2019
WASHER MAYTAG MVWB865GW0 Inspection of unit shows Error code for lead not open between cycles. Error code is not an issue customer complaint of water staying in detergent tray. Advise customer this is completely normal to have some water left in tray at end of cycle. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 09/19/2019
DRYER WHIRLPOOL WED4815EW1 "The customers complaint, taking too long to dry and lint getting on the inside of the door and lint screen. Turned the appliance on, the heat element is good and heating properly, possible air restriction. Checked the air vent underneath the MH and found the customer had put window screen at the end of the vent hose to keep anything from getting in. There was no airflow due to lint clogging it up, unable to escape to the outside. Removed the screen and the appliance had good airflow, appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 09/19/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Installed parts ordered, tested the ice maker, no error codes,appliance is working normal"
Near Goliad, TX 77963
Michael
Job Details: 09/19/2019
WASHER WHIRLPOOL WTW8900BC0 "Customer said it leaks on the right front corner, another company came out before and took it completely apart. Put appliance into diagnostics, error code F51, looked underneath and found the bolt to the rotor was left loose,tightened the bolt. Ran a diagnostics test completed with no error code, filled the tub with water manually and saw no visual leaks, the appliance is working normal."
Near Maumelle, AR 72113
Doug M.
Job Details: 09/19/2019
DRYER WHIRLPOOL MEDB835DC4 "Inspected unit for af error code, performed service diagnostics found f4e3 error air flow fault,called tech line,verified good air flow to outside,tech wants customer to try running dryer without vent connected to unit,also get a vent hood that blows straight out instead of blowing downwards,if unit has no issues at that point venting will be the problem ,#7725901980"
Near Maumelle, AR 72113
Doug M.
Job Details: 09/19/2019
FREEZER KITCHENAID KRMF706ESS01 "Inspected unit for frost in freezer,inspected seal to cabinet seal is good when manually pushing door to cabinet but door will not draw on to cabinet as designed due to broken adjusters on door slides,diagnosed unit to need freezer door slides w10625069,w10625070 to install,customer does not want to move forward at this time"
Near Carlisle, AR 72024
Doug M.
Job Details: 09/19/2019
RANGE SAMSUNG NE59J7630SS "Inspected unit for no oven operation,verified 240v to unit checked ok,found thermal fuse had shorted after self clean,replaced fuse,tested unit operation checks ok ; used 1 WP9759243 (FUSE) from stock"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/19/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced led module in FC. Freezer bin not in yet. Will return with that to install at a later date.; O-emld tckt
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/19/2019
REFRIGERATOR KITCHENAID KRFF507HBS00 "Temps set at 37 and -2Found water on top center of freezer gasket. No obvious air leaks from freezer door, no frost build up on FC. Cx experiencing condensation from ice bin door dripping down. Previous tech adjusted mullion heater. Found no condensation on mullion heater. Cx says that condensation is only only on that area. Suggest changing out ice bin door with gasket to ensure proper seal. W11268536Did test icemaker fan, which checked good. Will run by techline to see what they recommend. Cx will need to be called about appt.; ordrng 1 W11268536 (door-ice)"
Near Max Meadows, VA 24360
Uriah B.
Job Details: 09/19/2019
DRYER MAYTAG MEDB955FC1 F4E5F3E7Outlet thermistor read good according to the temp inside the drum. Rear moisture sensor read open. Continuity found in wiring. Needs read moisture sensor. ; ordrng 1 W10677270 (sensor)
Near Corpus Christi, TX 78412
Adam
Job Details: 09/19/2019
DISHWASHER MAYTAG MDB4949SHZ "Inspection of unit shows some physical damage does exist around the drain pump as well as drain hose. Replaced drain pump and hose to resolve issue; ordrng 1 8269144 (hose,drain) and 1 W10348269 (pump,dran) and 1 W10734532 (float switch)"
Near Beeville, TX 78102
Michael
Job Details: 09/19/2019
WASHER WHIRLPOOL CET9000GQ0 "I had an emergency come up, called and spoke with the customer and rescheduled for Friday 09/20/19; schdld next appmnt for 9/20 FRI 8-10"
Near Conway, AR 72034
Doug M.
Job Details: 09/19/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Inspected for not dissolving detergent,found wash motor not running,verified 120v to wash motor,replaced pump motor assembly,tested unit operation checks ok ; ordrng 1 W11085683 (pump&motor)"
Near North Little Rock, AR 72116
Doug M.
Job Details: 09/19/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Inspected unit for unlevel handles,adjusted door so handles are level,now doors are not level,checked to see if unit is level,unit is level called tech line,tech (tj) said to replace both doors,sr#7725904834; ordrng 1 W10919616 (dor-fip) and 1 W10919619 (dor-fip)"
Near Alice, TX 78332
Adam
Job Details: 09/18/2019
WASHER MAYTAG MVWB765FW3 Install components calibrated unit and ran verification cycle all functions work as designed. Issue resolved. Is worth noting customer is on well water.
Near Corpus Christi, TX 78415
Adam
Job Details: 09/18/2019
WASHER MAYTAG MVWB765FW1 Install component calibrated unit and ran verification cycle all functions work as designed issue resolved
Near Alice, TX 78332
Adam
Job Details: 09/18/2019
WASHER MAYTAG MVWC565FW Inspection of unit shows agitator is free spinning in basket. No error codes found on unit. Replace gear case agitator basket actuator and capacitor to resolve issue. Job will require authorization; rqstng P&A on 8 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870913 (gearcase) and 1 W10882734 (agitator)
Near Victoria, TX 77901
Michael
Job Details: 09/18/2019
WASHER MAYTAG MVWB765FC3 "Error code F5E4, F2E1, F9E2, F0E2, cleared error codes and attempted to calibrate but the rotor was stuck, powered off the appliance and when it unlocked so did the rotor. Calibrated and performed a diagnostics test, completed with no error codes. Advised the customer not to overload the appliance or put too much soap, which will cause issues, also gave pointers on how to us the appliance and advised to read up on the user care guide"
Near Victoria, TX 77901
Michael
Job Details: 09/18/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Installed part ordered, appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 09/18/2019
DRYER AMANA NED4655EW1 "Called the customer on both numbers before going to the location 8:44AM, message they were not available, no VM. Arrived at location and was told it was the MH behind them went to that location and knocked on the door several times, pretty hard, no answer, called the customer on both numbers again, same message, left magnet on front door and took picture.; saved tckt"
Near Corpus Christi, TX 78415
Adam
Job Details: 09/18/2019
DRYER MAYTAG MEDB765FC0 "Sr#7725891622. Inspection of unit shows same issue as before door continuously pops open. Call tech line to troubleshoot the issue SR number above tech line suggest replacing following parts front panel right and left door hinge springs catch and strike. ; ordrng 2 3387565 (spring,door)s and 1 3389441 (sub 279570) and 1 W10284140 (hinge) and 1 W10284141 (hinge) and 1 W10459661 (panel) and 1 W10675495 (strike)"
Near Corpus Christi, TX 78415
Adam
Job Details: 09/18/2019
REFRIGERATOR MAYTAG MFX2571XEW0 Inspection shows icemaker will not harvest is still calling for water and is freezing but motor will no longer push ice out of tray. Replace icemaker to resolve issue; ordrng 1 W10300024 (icemaker) and 1 W10322960 (harns-wire)
Near Kingsville, TX 78363
Adam
Job Details: 09/18/2019
WASHER WHIRLPOOL WTW5000DW2 Unit shows no error codes. But will not go into agitate or spin cycle. Replace motor pulley actuator capacitor and let to resolve issue; ordrng 1 W10006487 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor)
Near Victoria, TX 77901
Michael
Job Details: 09/18/2019
REFRIGERATOR WHIRLPOOL WRT111SFDW04 "The appliance compressor would start and shut off, unplugged appliance and installed a starting device from truck stock. Plugged appliance back in and the compressor started and stayed running, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/18/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "The top of the freezer door gasket had moisture and ice cycles, the gasket was sealing properly. Saw there was gaps around the freezer cabinet, removed door and sealed the cabinet with white silicone. Put the door back in place the door is sealing properly, also tightened freezer door handle, appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/18/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "The appliance is not cooling in the freezer, put into diagnostics and the freezer fan is not coming on all other components are showing to be good. Ordered parts to resolve the issue; ordrng 1 W11109595 (motor-evap) and 1 W11205083 (module)"
Near Roanoke, VA 24019
Uriah B.
Job Details: 09/18/2019
KITCHEN MAYTAG MDB7749SBM2 "Replaced wire harness, control, pocket handle, control panel. Found electric supply through the floor was stripped down to bare wire. Informed customer that he would need to call electrician to rewire. Did not test 5e unit due to electric wiring."
Near Tivoli, TX 77990
Michael
Job Details: 09/18/2019
WASHER WHIRLPOOL WTW8040DW0 "Customer said the washer works fine on small loads but it messes up on large loads. Called and spoke with Mike at whirlpool tech line SR 7725896181, on the way to the location, I gave him all the error codes I had in July and August. He looked at them and asked if I cleared error codes, yes and that I had calibrated and ran diagnostics both automatic and manual test, the appliance is working normal. He said that if it’s working on small loads it should be working on larger loads, possible they are overloading. Arrived at the location and I was able to speak with wife and she said when she puts on mixed and deep water it gets stuck on filling and the minutes keep going up and down and then it drains the water and doesn’t complete the wash cycle. I pulled the console off the pressure hose is good and nylon washer in place, checked the control, I didn’t see the green light on and flashing. Ordered control and advised the customer that the appliance needed to b
Near Roanoke, VA 24014
Uriah B.
Job Details: 09/18/2019
DRYER MAYTAG MEDC215EW0 "Found fuse had gone bad, replaced fuse. Checked thermostats. All checks ok after replacing fuse. ; used 1 WP3392519 (FUSE) from stock"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/18/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Cx experiencing no issues with freezer temps, but RC temps are running at about 45 degrees even on recommended settings. RC thermistor 4.6kohmFC thermistor 5.5ohm after defrostCompressor windings 6, 8, 13.8Per techline, replace RC thermistor and UI at the same time. Per techline, Crisper and snack bin should be stacked in a row for optimal temps. SR7725888095 ; ordrng 1 W11214887 (cntrl-elec) and 1 WPW10384183 (thermistor)"
Near Roanoke, VA 24018
Uriah B.
Job Details: 09/18/2019
MICROWAVE WHIRLPOOL MH1170XSS2 1683 watt15.38 ampRan test with amperage tool connected for one minute and water heated. Unplugged and removed tool. Water again heated. Unit is heating fine at time of service. Gave customer pricing to give idea of possible issues and pricing. Diode. WPW10492276. Magnetron. W10754299 Capacitor.
Near Roanoke, VA 24012
Uriah B.
Job Details: 09/18/2019
RANGE WHIRLPOOL WGE745C0FS00 1250. Control reading reading 140-150Average temp was significantly off. Set to 375 and average reading was 345 degrees. Ordering control and sensors for upper and lower. ; ordrng 1 W10877730 (cntrl-elec) and 2 WP7430P044-60 (top-oven)s
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/18/2019
FREEZER WHIRLPOOL WRF555SDFZ05 "Replaced Hv control, FC evap fan motor with thermistors, RC thermistor. Set temps to 40 in RC and 5 in FC.Cx to observe."
Near Pulaski, VA 24301
Uriah B.
Job Details: 09/18/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found RC evap frosted over. Found thermistor was not tight on tubing. Adjusted thermistor and encased with permagum. Put settings back to 38 and 0. Cx to observe.
Near Conway, AR 72032
Doug M.
Job Details: 09/18/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Installed door closer due to missing from door,installed hinge due to damage from missing closer causing door closure issues,tested unit operation checks ok"
Near North Little Rock, AR 72118
Doug M.
Job Details: 09/18/2019
DRYER MAYTAG MED6630HW0 "Inspected unit for vibrating,right rear drum roller worn,installed dryer kit, tested unit operation checks ok ; used 1 4392067 (DRYER KIT) from stock"
Near North Little Rock, AR 72117
Doug M.
Job Details: 09/18/2019
DRYER WHIRLPOOL WED4950HW0 "Inspected unit for long dry times,ran test cycle unit is heating and cycling as designed,inspected vent found exhaust hood outside is broke off ,no flap allowing humid air into vent causing poor/long dry times,show customer acceptable exhaust hoods per service matters installation instructions,verified normal operation unit checks ok"
Near Cabot, AR 72023
Doug M.
Job Details: 09/18/2019
M/W OTR WHIRLPOOL WMH32519HZ1 "Installed magnetron and transformer due to short,tried to start unit,unit now hums then goes blank,ordering capacitor due to not reading ,microferrets,also ordering filter board due to possible damage to board; ordrng 1 W10850446 (capactr-mg) and 1 WPW10531156 (filter), used 1 W10138793 (FUSE) from stock"
Near Ward, AR 72176
Doug M.
Job Details: 09/18/2019
WASHER MAYTAG MVWB765FW3 "Inspected unit for not running properly,performed service diagnostics found f1e2 main control fault,f9e1 no drain long drain fault,performed manual test found 120v to drain pump drain pump running slow causing small trickle of water through drain hose,diagnosed to need main control and drain pump ; ordrng 1 W10876600 (drain pump) and 1 W11195970 (cntrl-elec)"
Near Christiansburg, VA 24073
Chris S.
Job Details: 09/17/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Compressor was running and still sounded ok. I I nstalled a drier and charged unit with 3.7 oz of 134A. The evaporator was forming a normal frost pattern. Customer will continue to observe. ; used 1 W10843121 (DRIER) from stock
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/17/2019
DISHWASHER UNKNOWN GHTD168V00S The wire nut on L1 was melted. 5ere was a weak connection. I redid the connection with a new wire nut and checked operation. All operations check ok.
Near Troutville, VA 24175
Chris S.
Job Details: 09/17/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Installed control board and evaporator cover. I secured defrost thermistor with wire tie and covered with perguman/gum sealer. Customer will observe. I did confirm that the previous control board was an old part number. ; used 1 SEALER GUM (212643), and 1 WP8567668 (WIRE TIE ) from stock"
Near Roanoke, VA 24012
Chris S.
Job Details: 09/17/2019
DRYER WHIRLPOOL WED4815EW1 Belt was broken. Installed dryer repair kit and checked operation. All operations check ok. ; used 1 4392065 (DRYER REPAIR KIT ) from stock
Near Salem, VA 24153
Chris S.
Job Details: 09/17/2019
DISHWASHER MAYTAG MDB8969SDM0 Installed upper rails and adjuster. All operations check ok.
Near Fairlawn, VA 24141
Chris S.
Job Details: 09/17/2019
RANGE WHIRLPOOL WFE505W0HZ0 Installed door gasket all operations check ok.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/17/2019
LAUNDRY WHIRLPOOL WTW5000DW1 F7e1Replaced actuator with W10913953 . Ran calibration cycle. Ran auto test cycle. All checks ok. ; used 1 W10913953 (ACTUATOR) from stock
Near Troutville, VA 24175
Uriah B.
Job Details: 09/17/2019
LAUNDRY WHIRLPOOL WTW8500DC4 F8e6F9e1F2e1Found drain pump not pumping. Pump getting voltage. Replaced drain pump. Ran calibration load cycle. Ran test cycle. All checks ok. ; used 1 W10876600 (DRAIN PUMP) from stock
Near Dublin, VA 24084
Chris S.
Job Details: 09/17/2019
30' FDBM WHIRLPOOL WRF560SFYW01 Freezer door had been left open a bit causing warm air to enter the fc and to build up ice around the evaporator fan causing it to stop. I removed the ice and checked operation. All operations check ok.
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/17/2019
DRYER MAYTAG MED7500YW2 Blower motor is getting proper voltage but isn’t working. Blower wheel breaks very easily when removing. Thermostat is also checking open. Start button is missing. ; ordrng 1 W10843940 (thermostat) and 1 WP8182472 (motor-drve) and 1 WP8182538 (wheel) and 1 WP8182575 (START BUTTON ) and 1 WPW10625430 (thermostat)
Near Roanoke, VA 24019
Uriah B.
Job Details: 09/17/2019
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Found RC evap frosted over. Replaced thermistor and encased in permagum. Cx to observe. ; used 1 212643 (PERMAGUM), and 1 W10316760 (THERMISTOR) from stock"
Near Shawsville, VA 24162
Uriah B.
Job Details: 09/17/2019
WASHER MAYTAG MVWB765FW0 "F2e1 error code upon arrival. Ran all checks to check agitation, spin, lid lock, water input, shifting. All wiring good. Secured drain line with tie. Recalibrated unit. Ran auto test cycle. All checks ok. ; used 1 WP8567668 (TIE) from stock"
Near Pulaski, VA 24301
Uriah B.
Job Details: 09/17/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM Called cx and cx said that the problem was a linked line behind the unit. Did not want us to come out at this time.
Near Roanoke, VA 24019
Chris S.
Job Details: 09/17/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Evap cover is missing the two top screw tabs. Will order and replace the evaporator cover and screws. ; ordrng 1 67006425 (screw) and 1 WPW10501260 (cover-evap)
Near Radford, VA 24141
Uriah B.
Job Details: 09/17/2019
OVEN AMANA AER6603SFW2 "Per techline, gap between drawer and unit is about 3/16”.Gap found is roughly 3/16”.Door looks correctly aligned on the left side, on the right, the door looks slightly uneven, by an 1/8” or less. Per techline, that little adjustment does not warrant parts changes. SR 7725883665Customer care 800.253.1301"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/17/2019
REFRIGERATOR WHIRLPOOL WRS586FLDM01 "W10221048 - spacerPer techline, given what we’ve done and noticed. He wanted to put spacer into system to see if door switch is involved. Failed to notice service pointer in previous visits. Will order jumper wire and come back with second spacer for door switches. ; ordrng 1 W10221048 (spacer) and 1 W10874772 (wire-jumpr), used 1 W10221048 (SPACER) from stock"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/17/2019
RANGE WHIRLPOOL WFC310S0ES3 Checked bulb and all connections. Control intermittently sending proper power to the light. ; ordrng 1 W11122536 (cntrl-elec)
Near Seadrift, TX 77983
Michael
Job Details: 09/17/2019
WASHER MAYTAG MVWB765FW0 "Error code F5E2, F2E1, cleared error codes, attempted to calibrate, it wouldn’t complete due to lid lock issue. Found this part in truck stock and installed, part number W10810403."
Near Corpus Christi, TX 78415
Adam
Job Details: 09/17/2019
DRYER WHIRLPOOL WED4850HW0 Dryer functions exactly as it should. Problem withLong drive times is a direct result of bad air circulation and in the exhaust for the apartment. Advise customer to contact management to have exhaust cleaned out. Issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 09/17/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Installed parts ordered, the appliance is dispensing cubed ice and crushing the ice properly."
Near Corpus Christi, TX 78415
Adam
Job Details: 09/17/2019
DRYER MAYTAG MEDB765FC0 Installed components tested unit with large amount of drying to see if door would force itself open unit now runs as designed door stay shut. Issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 09/17/2019
DISHWASHER KITCHENAID KDTE104ESS2 "Error code F8E2, the appliance wouldn’t go through the wash cycle, installed part ordered. Ran a diagnostics test, completed with no error codes, appliance"
Near Victoria, TX 77904
Michael
Job Details: 09/17/2019
DRYER ROPER RED4516FW0 "The customer said it was drying and going through the cool down but wouldn’t shut off. Took the back panel off and found the connections at the heat element thermostat were loose, made adjustment and it now has a good connection. Tested the appliance by setting it at the cool down setting and it cut off like its supposed at the end of the cycle"
Near Conway, AR 72034
Doug M.
Job Details: 09/17/2019
OVEN WHIRLPOOL WFE505W0HS1 "Installed terminal block and screws due to shorting causing connections to burn,customer did not buy new cord to test,all steps I performed checks ok"
Near Conway, AR 72034
Doug M.
Job Details: 09/17/2019
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit found oil leaking from gearcase,replaced gearcase,tested unit operation checks ok"
Near Cabot, AR 72023
Doug M.
Job Details: 09/17/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Inspected unit for rust on door,confirmed rust discoloration on door ,called partner team,partner team said they will ship customer stainless steel brightened kit to try to take care of discoloration,if this doesn’t work customer to call appliance care of Arkansas to order door at that time,file number #7725841194"
Near Seadrift, TX 77983
Michael
Job Details: 09/17/2019
WASHER WHIRLPOOL WFW5620HW0 "The appliance wouldn’t power on. Unplugged the appliance and plugged it back in, put into diagnostics and it wouldn’t let me do anything. Took the top off and checked control per service pointer, it’s good, unplugged the console and plugged it back in, plugged appliance back in and put into diagnostics, still wouldn’t allow me to do anything, ordered console and the control just in case; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"
Near Cabot, AR 72023
Doug M.
Job Details: 09/17/2019
WASHER MAYTAG MVWC465HW2 "Inspected unit for not filling with enough water,performed service diagnostics found no error codes, performed manual test all steps checked ok,called tech line due to customer complaint,tech (Andrew) said with no error codes that unit is working as designed,sr#7725877926,operation checks ok"
Near Little Rock, AR 72211
Doug M.
Job Details: 09/17/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Inspected unit for long run times,verified 38.4 degrees fresh food section,0 degrees freezer section,customer is thinking unit runs too long,explained to customer unit can run 8-10 hours a day and that unit is not icing over on evaporator or unit would stop cooling that at some point unit is stopping to defrost,called tech line (leon),explained to tech findings he says unit is working as designed,operation checks ok,sr#7725881708"
Near North Little Rock, AR 72118
Doug M.
Job Details: 09/17/2019
DRYER MAYTAG MGDB835DW3 "Replaced drive motor,blower wheel,and dryer kit due to noisy when unit heats,tested unit operation checks ok ; used 1 4392067 (DRYER KIT) from stock"
Near Corpus Christi, TX 78415
Adam
Job Details: 09/17/2019
RANGE WHIRLPOOL WFE540H0AS0 Oven will not come to correct temperature calibration is not the issue. Spoke with tech line on troubleshooting the issue was determined oven sensor needs to be replaced. Sr# 7725876135; ordrng 1 3196548 (thermal fuse) and 1 W10181986 (sensor)
Near Little Rock, AR 72205
Doug M.
Job Details: 09/17/2019
WASHER KITCHENAID KDPE234GPS "Inspected unit for not draining,found drain pump motor is running no water draining out,removed pump found debris in drain pump housing not allowing water to flow through drain hose,removed debris tested unit operation checks ok"
Near Little Rock, AR 72204
Doug M.
Job Details: 09/17/2019
RANGE WHIRLPOOL WFG320M0BW2 "Replaced oven control and temperature sensor due to reading out of range causing temps to be too hot,tested unit operation checks ok"
Near Alice, TX 78332
Adam
Job Details: 09/17/2019
ICEMAKER KITCHENAID KUIX305ESS2 Inspection of unit shows water is continuously pumping into unit. Replaced water valve to resolve issue; ordrng 4 W10782423 (ring)s and 1 W10870921 (valve)
Near Little Rock, AR 72206
Doug M.
Job Details: 09/17/2019
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Inspected unit for secondary water leak from prior visit found crack in drain pan causing water leak; ordrng 1 WPW10655368 (pan-drip)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/16/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Frost pattern is not complete. Needs dye dryer and possibly compressor. ; ordrng 1 W11209866 (compressor) and 1 WPW10313899 (evaporator)
Near Roanoke, VA 24017
Uriah B.
Job Details: 09/16/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Found that the top freezer hinge was only held on by one screw. The other two screw toppings were stripped out. Also found RC door gasket bad and would not reshape properly. Condensation all over RC ceiling with frost build up near air duct. Raised RC door by putting washer on bottom hinge. SR 7725864200Per techline, because stripped out screw mounts are not causing frost or condensation in freezer, and not part of complaint, no action on that. Door gasket for RC should be replaced. According to techline, gasket is replaceable.Cx will need a call to let her know techline decision. ; ordrng 1 W10315040 (gasket-fip), used 1 WP487802 (WASHER) from stock"
Near Daleville, VA 24083
Uriah B.
Job Details: 09/16/2019
DRYER WHIRLPOOL WED8540FW2 "F4E3Valve getting power, but no water coming through.Needs new valve.; ordrng 1 W11216837 (valve)"
Near Salem, VA 24153
Uriah B.
Job Details: 09/16/2019
BELLA KITCHENAID KRFC704FBS00 Evap running fine in diagnostic and nothing is cooling. Suspect leak in RC evap. Ordering dye drier as well as RC evap. Parts and labor should be covered for sealed system. Replaced freezer door on cx request. ; ordrng 1 W10865322 (evaporator) and 1 W11109499 (drier-tube) and 1 W11333076 (CONTROL)
Near Corpus Christi, TX 78414
Adam
Job Details: 09/16/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Inspection of unit shows motor for ice dispenser unresponsive. Replace motor and shaft to resolve issue; rqstng P&A on 1 W10215646 (motor,dispenser) and 1 W10347114 (shaft)"
Near Roanoke, VA 24018
Uriah B.
Job Details: 09/16/2019
KITCHEN KITCHENAID KDFE104HPS0 "Replaced pump and motor because OWI sensor slot was not locking OWI sensor into place. Ran auto test, all checks ok."
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/16/2019
LAUNDRY WHIRLPOOL WTW5000DW1 F7e6Actuator not shifting properly. Cx needs to call Lowe’s and have them dispatch under extended warranty. Order part W10913953. Will return when we have proper dispatch from Lowe’s extended.
Near Max Meadows, VA 24360
Uriah B.
Job Details: 09/16/2019
LAUNDRY WHIR WRS555SIHZ00 Replaced inlet valve. Ran fill test in diagnostic. Had to adjust lines in front of unit as well. All checks ok.
Near Victoria, TX 77905
Michael
Job Details: 09/16/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM03 "Called and spoke with Cruz to see if the evaporator was ordered and in the warehouse, part has been ordered and in the warehouse for job 17264, went ahead and reordered part on this job number and hopefully notes are read showing the part is in the warehouse. Called and spoke with John on when to reschedule, also spoke with customer, rescheduled for Wednesday 09/18/2019.; ordrng 1 W10248589 (evaporator)"
Near Corpus Christi, TX 78411
Adam
Job Details: 09/16/2019
OVEN KITCHENAID KODE507ESS Inspection of unit shows no error codes. Customers chief complaint is excess heat escaping from bottom of oven. Advise customer that is where the exhaust for the oven is located and he will be pushed through this section. Customer believes that it is too much heat and is afraid it will ruin the floors/cabinetry for prolonged periods. Advise customer temperatures are correct and no error codes found all functions work as designed. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 09/16/2019
WASHER WHIRLPOOL WTW4816FW Unit is in accessible. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 09/16/2019
WASHER MAYTAG MVWC415EW2 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no error codes, also tested cycles on manual test. The appliance is spinning and working normal"
Near Corpus Christi, TX 78412
Adam
Job Details: 09/16/2019
RANGE WHIRLPOOL WFE320M0EW Unit is in accessible return parts to vendor. Issue resolved
Near Port Aransas, TX 78373
Adam
Job Details: 09/16/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Install component issue resolved