We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Boerne, TX 78006
Douglas H.
Job Details: 03/15/2021
Customer stated unit has long dry times and when door is open it is very moist air. Tested air flow with customer. While tubing attached to wall the pre is a reverse air flow out of the vent tubing pushing upwards to the top of the unit. Took tube off the wall and the airflow was extremely sufficient. Advised wall venting still clogged. Also advised that if we come back and the issue is the same we WILL collect a sc. unit is functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78258
Jim G.
Job Details: 03/15/2021
Adrian SR#773025675 Verified a low charge or leak somewhere. Amp draw was at about 0.89A however the unit had no frost pattern at all. Verified a sealed system issue. ; ordrng 1 WPW10143759 (HV drier)
We serviced a
AMANA RANGE
Model ACR4303MFS3
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/15/2021
Replaced control board on range due to bake and broil elements not turning on after replacement tested range no issues no error codes found during testing or operation. Job complete.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78230
Sebastian
Job Details: 03/15/2021
Found that the sensor is reading the appropriate resistance did not change out the sensor found that unit heats up to about 430° when set to 450 relay then kicks off to begin doing it cycle unit never kicks back on to heat up watched unit drop all the way down to 300° and never kick back on center is testing good ordering relays on the control to resolve issue will call tech line on return will collect 97.75 for labor And gave customer a quote for part. Ordering control control is on back order parts team to reach out when available; ordrng 1 WPW10119143 (Control)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED4430WB01
Near San Antonio, TX 78258
Sebastian
Job Details: 03/15/2021
"Changed out service element found that unit is still not heating due to the nature of the unit in the way its put together its very difficult to test directly at the surface elements while its opened up elements or fix the glass portion in my split from that part found that it really Im not getting full voltage to my heating element being at the heating element is good sold the part only at cost and will not charge labor on return will give customer a new quote for control board ordering part. Collected check for the heating element checked 1570 62.71, ; ordrng 1 WPW10190396 (Board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/15/2021
Swapped out control to resolve issues. Ran automatic test cycle and unit is fully functional at this time.
We serviced a
N/A N/A
Model MZD2666KEW
Near Little Rock, AR 72103
Micheal
Job Details: 03/12/2021
Inspected unit and found ice buildup in corner of evap. Compressor is pulling .70 amps. Compressor is making a metallic sound. Freezer temp is at 38 degrees fresh food is 42 degrees. Ordered W10160407; ordrng 1 W10160407 (Compressor kit)
We serviced a
WHIRLPOOL LAUNDRY
Model WTW6120HW0
Near Benton, AR 72019
Micheal
Job Details: 03/12/2021
Per tech line video chat they advised ordering a UI for an F7E1 error code.; ordrng 1 W11478523 (Facia)
We serviced a
GE WASHER
Model n/a
Near San Antonio, TX 78239
Jim G.
Job Details: 03/12/2021
Washer drain cycle did not engage once. Unit is no longer having that issue informed customer is my have needed to be reset after repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Helotes, TX 78023
Justin
Job Details: 03/12/2021
"Ran unit through diagnostics, all test passed."
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78254
Justin
Job Details: 03/12/2021
"Not seeing or smelling leak, will look to replace regulator. Customer will look at getting CPS to check house line. ; ordrng 1 W11087445 (Regulator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78248
Sebastian
Job Details: 03/12/2021
Replace door hinges and you are authorization number listed on call customer to monitor unit
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78245
Tommy B.
Job Details: 03/12/2021
"Customer stated the unit is working but not heating. Checked resistance on thermostats and elements. They appear to be measuring out fine. Checked the voltage to the fuse and element and terminal Block. All of those check out fine except at the element which is reading low. Conferred with DH who recommends it is either the harness, the timer, or the motor. Recommends ordering all parts. Ordering parts to resolve issue.; rqstng P&A on 1 W10857612 (Timer) and 1 WPW10450286 (Harness) and 1 279827 (Motor)"
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/12/2021
Called to speak with customer and got a hold of Miss Sherman on the husbands line. Its asked to hold and then was disconnected from the call. Part already submitted to warehouse for 2pm deadline over AE. Technician no longer in parts warehouse area. Rescheduled for Monday; schdld next appmnt for 3/15 MON !
We serviced a
JENNAIR WALLOVEN
Model JJW2430DS01
Near La Vernia, TX 78121
S. L.
Job Details: 03/12/2021
Found F2E1 error code for shorted key checked keypad no bad connections or wires unit will need part W11236887 console and possibly part W11179310 control. due to microwave needing to be pulled out to repair unit parts and tax. service fee paid.
We serviced a
UNKNOWN VENTHOODS
Model WVU17UC0JB0
Near Converse, TX 78109
S. L.
Job Details: 03/12/2021
Called CXC spoke to Laronda 7730204021 unit 2/6/21 goods date. Found filters not installed correctly screws have to be taken out install filters install screws per owner manual. After doing this inspected all operations normal
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near Saint Hedwig, TX 78152
S. L.
Job Details: 03/12/2021
Removed broken door replaced entire door and tested all operations normal
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/12/2021
"Checked dishwasher found overflow switch tray not seated properly and water turned off, turned water on adjust tray tested dishwasher no issues no error codes. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Saint Hedwig, TX 78152
S. L.
Job Details: 03/12/2021
Found outer bellow clamp not attached customer claimed it fell off. Checked clamp no damage checked bellow and shocks no damage. Reinstalled bellow ran test no errors no leaks all operations normal.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78231
Sebastian
Job Details: 03/12/2021
Double checked drain pump found it it had good resistance only thing that was wrong was the cover was knocked off somehow unplugged remove cover applied cover back on correctly snapped on as it should everything tested good change cell control to get power back up to the user interface ran into calibration in test mode everything is good to go
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near San Antonio, TX 78249
Sebastian
Job Details: 03/12/2021
Opened up panel control box with customer found that there was glue leaking onto the glass from the inside customer denied part ordering part again attempted to call partner team and explain situation theyre telling me I must re-order the part attempted to get authorization to at least get us paid for going out there so many times was denied as well re-ordering part. Kvhazvvhdpl1 Re-ordering part as per partner team got authorization number must take a picture of the old part in the new part before new install on next card; ordrng 1 W10913685 (Panel)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Schertz, TX 78108
Chris S.
Job Details: 03/12/2021
Customer stated that dryer taking long to dry. Found issue to be clogged vent hose. Fixed clog tested unit everything working properly.
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 03/12/2021
Checked dryer found terminal block burnt ordering terminal repair kit to resolve issue. Collected service call fee.; ordrng 1 279318 (terminal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near San Antonio, TX 78249
Sebastian
Job Details: 03/12/2021
Replace the LED module in the top refrigerator section also used dielectric grease to ensure that the connection is not having issues with moisture as we discovered that geek squad has put on this LED module before and it is the second time it has failed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Converse, TX 78109
Chris S.
Job Details: 03/12/2021
"Last trip found faulty control and elements. Replaced control unit still not functioning. Retested incoming voltage at terminal block L1-L2 30 volts ac, L1 to neutral 3 volts ac, L2- N 120 volts. L1-G 3 volts, L2-G 120 volts, N-G 0 volts. Due to insufficient voltage on L1 cannot determine if any other issues with unit. Advised customer to contact us if needed after electrician has resolved the electrical issue."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/12/2021
Swapped out door glass and unit is fully functional with no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78239
Ezequiel V.
Job Details: 03/12/2021
"Checked washer found agitator loose/wobbling, when spinning washer wobbles, found broken gearcase. Will need to be replaced to resolve issue. Spoke to customer about issue and repair. Customer will contact office if they want to continue service. Service fee was collected.; ordrng 1 W11454734 (Gearcase)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QVS02
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/12/2021
Checked refrigerator found temperatures normal customer stated ice is clumping up. Found separator is worn. Ordering separator to resolve issue. Collected service call fee.; ordrng 1 2318017 (separator)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/12/2021
"Checked range found error code f1e0 attempted to clear code with no luck replaced control board, range is working as designed no issues with range during testing or operation. Job complete"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304GPS0
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/12/2021
"Checked dishwasher found 120VAC at wall, good power to control board unit did not turn on replaced ui due to no voltage at ui after replacement no change to status of dishwasher ordering control board to resolve issue. Control boards fall under limited part warranty.collected service call fee.; ordrng 1 W11305303 (cntrl-elec)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/12/2021
Verified hinges were not at fault rather that the cavity is slightly too small for the unit. Advised to have cabinetry refitted if at all possible however in the meantime I have used a bracket to secure the unit more optimally. ; used 1 8269145 (Bracket) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/12/2021
After replacement of suspension tested washer found error code f3e2 unable to code ordering control board to resolve issue. No leaks or holes detect on pressure hose.; ordrng 1 W11419171 (Control Board)
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/12/2021
Issue was a non operational panel. Replaced console to resolve issue. Unit tested good. Called AE and got authorization for part.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBBR306ESS
Near San Antonio, TX 78258
Jim G.
Job Details: 03/12/2021
Module in freezer was causing these issues. Replaced single module. Issue resolved. ; used 1 W10695459 (Module) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/12/2021
Revealed to the motor was stuck on the icemaker. Phil to Peter defrosted and the unit filled the icemaker in diagnostics. Unit needs a new icemaker; schdld next appmnt for 3/16 TUE PM
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/12/2021
replaced motor. checks ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/12/2021
Replaced suspension due to error code f0e5 after replacement tested washer no issues spinning or agitating washer has f3e2 ordering control board to resolve issues.ordering parts on Job #85367
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/12/2021
Checked operation. Found no short or break in element. Found no shorts in any other components. Ran check for a few minutes on timed dry on high heat. Did not trip breaker. Cx explained that the breaker trips after about 10-15 minutes. Suspect weak breaker. Cx to have electrician out to look.
We serviced a
KITCHEN AID RANGE
Model KFGC500JSS
Near Boerne, TX 78006
Sebastian
Job Details: 03/12/2021
#3657 sr 7730238898 replace the burner heads in the burner Along with the igniter unit is still struggling to like arc is present and will light up after about four or five clicks call tech line on the issue they want me to order the orifice holder along with a new burner head will use caps that I just ordered and will reuse igniter as it is brand new and also on back order want to be able to get customer up in a timely manner. Parts show available at the vendor parts team to reach out when available make sure to send 16 back; ordrng 1 W11378584 (Orifice holder) and 1 W11344539 (Flame spreader)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/12/2021
replaced control. checked operation. all checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/12/2021
Customer stated that the issue is the right rear burner is nonfunctional. Lifted the cover and inspected the burners and it is burned out faulty. Ordering new burner to resolve issue.; ordrng 1 W11171119 (Element)
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Christiansburg, VA 24073
Uriah B.
Job Details: 03/12/2021
Replaced ACU and UI. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/12/2021
Verified a nonresponsive drain pump. I did not have this particular drain pump in my truck stock. Reschuedule customer for next week. ; schdld next appmnt for 3/17 WED !
We serviced a
WHIRLPOOL KITCHEN
Model WMH31017HB3
Near Christiansburg, VA 24073
Uriah B.
Job Details: 03/12/2021
"Needs control, magnetron, transformer. W10892389 - controlW10836753 - transformer.W10754299. Magnetron.Should be able to get out Tuesday after next. ; ordrng 1 W10836753 (Transformer) and 1 W10892389 (Control) and 1 W10754299 (Magnetron)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78015
Tommy B.
Job Details: 03/12/2021
Customer was under the impression that multiple parts were needed. Told customer I would speak to parts team resolving the issue. Parts team stated that the reason it appeared more parts were needed was because one was never delivered and had to be re-ordered. Rescheduling customer. ; schdld next appmnt for 3/18 THU !
We serviced a
ROPER DRYER
Model RED4516FW0
Near Christiansburg, VA 24073
Uriah B.
Job Details: 03/12/2021
Found fuse bad. Replaced fuse. All checks ok. ; used 1 Wp3392519 (Fuse) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/12/2021
Tested unit. Good power to igniter. Will need to replace igniter and valve. ; ordrng 1 W11176454 (Igniter) and 1 WP98014893
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/12/2021
Checked wiring. Checked operation. Fuse is good. Start device is good. Found improper voltage to the unit. ; used 1 Wp8567668 (Tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78015
Tommy B.
Job Details: 03/12/2021
Customer stated the issue is the unit is not getting past the sensing part of the cycle. Found issue to be caused by the cold water being turned off. Unit passed all functions in automatic test cycle however the suspension is going out. Ordering parts to resolve issue.; ordrng 1 W11130362 (Suspension)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 03/12/2021
Sr 7730236822 Customers having certain garments rip in the cycle such as pants and shirts could not find any snags or anything off about the unit that would cause this no damage to the agitator. Call tech line on the issue cannot find anything that we can do other than order the agitator which would be the only culprit. Agitator plate is on back order parts team to reach out when available; ordrng 1 W11093899 (Agitater)
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDTSR/AA
Near Boerne, TX 78015
Tommy B.
Job Details: 03/12/2021
Customer stated that the unit is freezing items in the fridge section. Diagnostics revealed same error code previously discovered by DH. Ordering auger assembly to resolve issue. Collected priority service call. Quoted minimum labor and part covered under our warranty. ; ordrng 1 DA97-12540K (auger assembly)
We serviced a
AMANA RANGE
Model ACR4303MFW3
Near Natalia, TX 78059
Jesus C.
Job Details: 03/12/2021
Installed new switches. All burners working. No further issues. Tested to complete.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS
Near Von Ormy, TX 78073
Jesus C.
Job Details: 03/12/2021
Liner in top oven is cracking. Called techline. Said to order touch up paint . Sr 7730237065; ordrng 1 W10803163
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78254
Justin
Job Details: 03/12/2021
"Replaced bad element, cycling thermostat and thermal fuses. Tested to complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/12/2021
Customer concerned with ice production. Unit was unlevel which appeared to be causing uneven ice cubes. Leveled unit. Unit tested good.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP36QMS00
Near Boerne, TX 78015
Tommy B.
Job Details: 03/12/2021
Customer stated that the issue is the unit is not producing ice. All other functions are fine. Found issue to be caused by faulty emitter board. Ordering parts to resolve issue. Collected service call. ; ordrng 1 W10757851 (Emitter board (control))
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1175JZ
Near San Antonio, TX 78253
Justin
Job Details: 03/12/2021
Will schedule when part comes in. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Schertz, TX 78154
Chris S.
Job Details: 03/12/2021
Unit not cooling properly. Found open line on evap thermistor. Thermistor causing ice build up on evap. Ordering control and thermistor to resolve the issue. Control board is out of stock.; ordrng 1 W11282569 (contrl-box) and 1 WPW10383615 (thermistor)
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near San Antonio, TX 78260
Jim G.
Job Details: 03/12/2021
Replaced the dispenser assembly. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78253
Justin
Job Details: 03/12/2021
Replaced damaged door handles.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78253
Justin
Job Details: 03/12/2021
Replaced console and unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near San Antonio, TX 78227
Jesus C.
Job Details: 03/12/2021
Tested unit. Water valves leaking. Ordering new valves. ; ordrng 1 W11220230 (VALVE)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78253
Justin
Job Details: 03/12/2021
"Spoke to customer went over making sure water supply is on, customer said it is and is ok with waiting for parts to come in. ; schdld next appmnt for 3/18 THU !"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78250
Sebastian
Job Details: 03/12/2021
"Sr 7730235979 ran unit through test mode and manual mode to attempt to find an issue with the suspension or the way the unit is spinning or supposedly walking customer provided a video of the unit banging the sides not so much walking as I thought it was but definitely banging the side gave customer instructions on how to load the unit and call tech line verified everything working again with tech line other than the front feet seem to be sliding a little bit ordering two front feet as per tech line and tech line is also asking that the customer provide a small thin rubbery material that we can put under the feet customer did not like that idea instructed customer it is up to them whether or not they want to provide that, But we will be changing out the feet returning on Wednesday.; ordrng 2 WPW10687506s"
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near San Antonio, TX 78232
Chris S.
Job Details: 03/12/2021
Customer stated that dishwasher was leaking. Found issue to be foam in door panel was was installed in to tub at factory was causing wicking. Fixed inner foam. Tested unit everything working properly. Left leak detector paper just in case and let customer know if there is no leaks in 24 hours customer can throw paper away.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78259
Chris S.
Job Details: 03/12/2021
Customer found broken piece in dishwasher and didnt know where it came from. Found piece to be broken pivot clip. Ordering pivot clip and schedule for customer availability.; ordrng 1 WPW10082853 (pivot-tine)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 03/12/2021
Replace suspension and calibrated unit ran through testimony found that overload error code was present instructed customer on load sizes
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/12/2021
Complaint is unit goving error code in beginning of wash cycle. Tested unit. Found f9e1 Error. Found pressure hose clogged. Cleared out debris from air trap. Ran heavy cycle. Unit ran for 25 minutes no issues. Unit is working properly. Collected service fee. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78250
Jesus C.
Job Details: 03/12/2021
Tested unit. Good pressures. Low side at 5. High side at 120. No leaks. No restriction. Following last technician diagnosis and will need to replace deli UI and harness. Gave customer estimate for repairs. 200 for labor. UI 266. Harness 56. Advised prices may vary. Customer will contact to continue repairs. ; ordrng 1 WPW10677119 (Deli UI) and 1 W11170612 (Harness.)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78260
Chris S.
Job Details: 03/12/2021
Customer stated that refrigerator tripping breaker and showing power failure. Found issue to be faulty control board power supply and UI. ; rqstng P&A on 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11089931 (panel-ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Jim G.
Job Details: 03/12/2021
Verified F7E1 error. Issue was resolved by running service modes. Robert SR# 7730236530 verified with techline to insure no other issues were at play. Issues resolved. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0AS03
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 03/12/2021
"Checked microwave oven found error code f1e1 cleared error code after enter diagnostics, reset control board tested microwave error code appeared again ordering control board to resolve issue.; ordrng 1 W10852640 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/12/2021
"Issue was a unit was not advancing cycle. Finding issue to be a clogged cold valve. Cleaned out cold valve, unit tested good."
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/12/2021
Called to speak with customer and got a hold of Miss Sherman on the husbands line. Its asked to hold and then was disconnected from the call. Part already submitted to warehouse for 2pm deadline over AE. Technician no longer in parts warehouse area. Rescheduled for Monday; schdld next appmnt for 3/15 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 03/12/2021
"Issue was a faulty control. Replaced control, unit tested good."
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near San Antonio, TX 78253
Justin
Job Details: 03/12/2021
"Replaced damaged burners, unit is good to go."
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/12/2021
Called to speak with customer and got a hold of Miss Sherman on the husbands line. Its asked to hold and then was disconnected from the call. Part already submitted to warehouse for 2pm deadline over AE. Technician no longer in parts warehouse area. Rescheduled for Monday; schdld next appmnt for 3/15 MON !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78255
Colton B.
Job Details: 03/12/2021
"Issue is no ceiling lights. Rep freezer light, unit testing good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78260
Jim G.
Job Details: 03/12/2021
"Verified an issue with suspension but also the gearcase seems to be slipping causing it to knock and cause balance issues. ; ordrng 1 W11454734 (Gearcase), used 1 W11130362 (Suspension) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Boerne, TX 78015
Colton B.
Job Details: 03/12/2021
"Issue was no ice production. Finding issue to be a frozen fill tube. Defrosted fill tube, unit testing good."
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ0
Near San Antonio, TX 78245
Justin
Job Details: 03/12/2021
"Unit has a 1 year builder additional warranty, front 2 burners having issues igniting every time. Was able to make adjustments on the burner cap. Working as designed, if customer calls back in we will need 2 W11175169."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78245
Justin
Job Details: 03/12/2021
"Replaced actuator and unit is still not turning the motor, calling tech line to assist. Verified bad control, will need to order and replace. Picked up control from warehouse. Installed, but unit is still not engaging. Will need main wire harness for unit. Calling tech line to assist, 7730236362; ordrng 1 W11448788 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78232
Jim G.
Job Details: 03/12/2021
Replaced both freezer lower rails. Issue resolved.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE254EWH1
Near Helotes, TX 78023
Justin
Job Details: 03/12/2021
"Replaced control board and adjusters for top rack. Tested to complete, unit washing as designed. Will need to replace drain pump as well."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78239
S. L.
Job Details: 03/12/2021
Replaced control and Ui fan not running still checked at control P9 2 and 3 tan red and black white 12.77 VDC present. Went to fan motor at evaporator Jumped PWM to VCC still no fan verified that control called techline spoke to Rick sr number 7730233958 found dc voltage only 2vdc at red white and blue wires to ground or when checked in any orientation he advised that since fan was replaced and that control and ui have been replaced only other cause is going to broken wire unit deemed unrepairable referred customer to customer service . Job complete.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/12/2021
"I replaced the stator, ran quick service cycle to calibrate and check for leaks. No leaks detected but this leak was coming through the vent so it will take a few wash cycles to confirm that this was indeed the problem. I explained to our customer that they should call us back if the leak returns."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78229
Shawn W.
Job Details: 03/12/2021
Ran diagnostics and received error code F8E1 No Fill Long Fill. Ran automatic test mode and all loads functioned as designed. The water came out a little slow on cold. Or I should say it took a second to get going. I checked the water pressure at the home and it is fine. I cleaned out the filter on the valve. Now water is flowing better. There was rust build up likely due to recent water outages in the neighbor hood. Unit is fully functional. This is a customer instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/12/2021
Ice maker is now fully functional.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IM00
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/12/2021
Our customer had been having problems with the circuit breaker box tripping. Called NR about wire and cord. I Installed right control and the console after uninstalling double oven. Removed door and conducted a rebuild. Once assembled the circuit tripped. Im ordering a new main wiring harness. DH told me that they come with a new cord and plug. Pictures included. ; ordrng 1 W11216668 (Main Wiring Harness)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC604FSS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/12/2021
I found the temperatures at -11 F in FC and 60F in the RC. Found temperatures set way low and reset to manufacturer recommendations. Noticed frost build up on RC evaporator. I found that the RC thermistor is not operating and correct temperature readings as well as the evaporator thermistor. They are both off about 20 degrees F. I defrosted the unit. The thermistor us on the evaporator cover W11395635 and will need to be replaced. Priority Service Call (PSC) fee. Tier 3 Labor. Our customer paid our OSC and Labor. Remaining balance at completion; ordrng 1 W11395635 (Evaporator Cover)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near San Antonio, TX 78216
Chris S.
Job Details: 03/12/2021
Customer stated that dishwasher had no power to UI board and couldnt press anything. Found issue to be faulty UI board. Waiting for part to come in. Collected SC. And quoted Labor 125 + tax.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78239
Chris S.
Job Details: 03/12/2021
Customer stated that washer was leaking. After testing water valves found no leaks but when draining water found drain pipe on home. clogged and water coming back up. Advised customer to get plumber to clean drain pipe out. To resolve issue. Showed customer where issue was.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Chris S.
Job Details: 03/12/2021
Replaced control board tested unit everything working as designed let customer how burners are supposed to properly work.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Corpus Christi, TX 78414
Adam
Job Details: 03/12/2021
Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYM6
Near Victoria, TX 77904
Michael
Job Details: 03/12/2021
"Not heating per customer. F7E1, F6E1, F10E1 error codes, cleared codes, ran diagnostics, not heating, confirmed need heat element, duke the customer when part comes in"
We serviced a
JENNAIR RANGE
Model n/a
Near Victoria, TX 77904
Michael
Job Details: 03/12/2021
"Installed part ordered, the appliance and oven ignitor are working properly"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78418
Adam
Job Details: 03/12/2021
Customer complaint of noise during spin cycle. No error codes found. Further inspection shows oil leaking from gear case. Oil has saturated several of the components and will need to be replaced. Ordering gear case agitator barrel capacitor actuator clutch and belt to resolve issue. Your case jobs require double labor. Have not scheduled return date pending part arrival.; ordrng 1 W11121786 (screw) and 1 W10680220 (agitator) and 1 W10680219 (washplate) and 1 W11172199 (basket) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 6 8533953 (screw)s and 1 W10870912 (gearcase) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10721967 (drive pulley) and 1 W10808317 (belt)
We serviced a
WHIRLPOOL DRYER
Model WED7300DW2
Near Corpus Christi, TX 78412
Adam
Job Details: 03/12/2021
Inspection of unit shows good voltage unit is heating but not spinning. Further inspection shows dryer belt has broken. Replaced dryer belt with truck stock.; used 1 4392065 (Dryer repair kit?) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78411
Adam
Job Details: 03/12/2021
Installed water valve calibrated unit ran purification cycle issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Odem, TX 78370
John L.
Job Details: 03/12/2021
"Inspected unit, unit is not powering on. Checked unit for voltage, you aint getting proper voltage from outlet and voltage is getting to board. Board is dead, no power coming from board. Board will need to be replaced to resolve this issue. According to Notes board has already been ordered will schedule once board is on hand. ; schdld next appmnt for 3/22 MON !"