Service History 246

Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/10/2020
WASHER AMANA NTW4516FW3 "Checked washer found error code F0E2 over suds, checked pressure hose and basket nothing is causing mechanical friction. Spoke to customer about how much detergent is used and proper amount of detergent. Ran cycle good spin good agitate, no errors during testing, no error codes found. Job complete."
Near Universal City, TX 78148
Jim G.
Job Details: 01/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51ES4EB01 Replaced all pertinent parts. Issue resolved. Unit tested properly.
Near San Antonio, TX 78232
L
Job Details: 01/10/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue is unit not making ice. Found ice maker fine. Ice bin full of ice. But found evap in freezer and fridge frosted. Defrosted both evap. Took 2hours to get it all clean. No other issues job complete
Near San Antonio, TX 78233
Jim G.
Job Details: 01/10/2020
WASHER MAYTAG MVWX655DW2 Tested unit in service mode. No signs of error however did educate customer on the various modes especially bulk items. Sales mane apparently discouraged her from using any other modes. Tested a whole cycle and determined unit is functioning properly. ; used 1 WP8567668 (TIE-WIRE) from stock
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/10/2020
RANGE WHIRLPOOL WFC150M0EB2 Installed new control. Set oven at 350. Unit heating and holding temp at 350. No further issues. Tested to complete.
Near Little Rock, AR 72206
Justin
Job Details: 01/10/2020
RANGE AMANA ACR4303MFB3 Found wire harness coming off of terminal block damaged. Will need to order replacement harness and terminal block. 2x labor for wire harness. ; ordrng 1 W11134841 (harns-wire) and 1 WPW10245259 (block-term)
Near San Antonio, TX 78233
Devon F.
Job Details: 01/10/2020
DRYER MAYTAG MEDB765FC0 Customer complaint was unit would not start checked door switch for proper operation part bad replaced door switch from truck stock to resolve issue unit is operating as designed.; used 1 WP3406107 (SWITCH DOOR) from stock
Near San Antonio, TX 78253
Richard G.
Job Details: 01/10/2020
DRYER MAYTAG MEDB765FW0 Complaint is that the unit stopped working and will not run. Unit has a power cord but no terminal block. Used terminal block from truck stock. Entered diagnostics and found error code F2E1 UI stuck button. Cleared error code and tested unit. Unit is running properly. Tested to complete. Unit is good to go.; used 1 279320 (BLOCK-TERM) from stock
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/10/2020
DISHWASHER WHIRLPOOL WDT975SAHZ0 Customer struggling to connect device using smart connect app. Used tie to secure harness during inspection. ; used 1 WP8567668 (TIE-WIRE) from stock
Near Corpus Christi, TX 78414
Adam
Job Details: 01/10/2020
DRYER AMANA NED4655EW1 "#3378 Gate code. Inspection of unit shows both thermistor and thermal cut off are bad replace both from truck stock tested unit issue resolved.; used 1 3387134 (THERMISTOR), and 1 3977393 ( Thermal cut off) from stock"
Near Maumelle, AR 72113
Justin
Job Details: 01/10/2020
WASHER MAYTAG MVWB765FC3 "F8E6 stored in system. Ran diagnostics in unit. Ran unit is high spin for about 2 minutes wasn’t able to hear issue. Finally heard sound after running a calibration on it. Could not pinpoint where noise is coming from. Ordering gearcase, slider, nut-spaner and clutch for unit. ; ordrng 1 W10447975 (slider) and 1 W10564013 (nut-spaner) and 1 W10817398 (clutch) and 1 W11134159 (gearcase)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/10/2020
DISHWASHER MAYTAG MDB8989SHZ0 2017 Gate code 11 property number. Installed components tested unit issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 01/10/2020
OVEN JENN-AIR JJW3430DS01 Testing unit does show error code for stuck button f2e1. Second power to unit does not resolve this issue. Replace consul to resolve issue. Replace consul tested unit issue resolved
Near Robstown, TX 78380
Adam
Job Details: 01/10/2020
MICROWAVE KITCHENAID KOCE500ESS07 Sr# 7726858405. Inspection of unit shows error code F9E0 comes back as unit miss wire. After speaking with tech line and trying to troubleshoot situation come to find out oven is not on its own dedicated circuit which in turn can be causing unit to drop power. Tech line states to have customer address independent circuit for oven before any further work will be done on unit if there is need. Issue resolved
Near Corpus Christi, TX 78415
John L.
Job Details: 01/10/2020
WASHER MAYTAG MVWB765FC3 "Installed all components, tested after installation. No sign of any more noises. Issue has been resolved."
Near Falfurrias, TX 78355
Adam
Job Details: 01/10/2020
WASHER WHIRLPOOL WTW8040DW0 Sr# 7726861743. Lid lock. over suds. off-balance load. Lid lock will not unlock. After running diagnostic on the unit found several error codes most of which come back to customer error over suds off-balance load. Only error code that did concern me was lid lock failure. Testing of lid lock in both automatic and manual show lid lock working and responding as intended. Customer was on hand to see all tests and functions of unit working as designed. Upon drain cycle it appears that drain pipe for washing machine is backed up advise customer to contact plumber to snake drain to resolve issue. In notes for specific job states for me to call tech line SR number above issue resolved
Near Corpus Christi, TX 78405
John L.
Job Details: 01/10/2020
DRYER MAYTAG MEDC465HW0 "Installed timer, tested after installation. Timer is moving, issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 01/10/2020
WASHER MAYTAG MHW5630HC0 "The customer said water was coming out of the washer from the bottom, error code F0E2, cleared error code and performed a quick wash, no leaks, removed back panel and checked all the water hose connections. Fill the tub with water, no visual leaks, drained the water, no leaks, it’s draining normal. Advised the customer of the over suds error code, if it has too much soap it will push out through the back vent, advised not to use soap on their next couple of washes, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 01/10/2020
OVEN WHIRLPOOL WFE770H0FZ "Plugged the appliance into a 220 outlet tested all functions of the appliance, all elements and appliance are working normal"
Near Roanoke, VA 24012
Uriah B.
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Adjusted temp to fridge to 40. Freezing food on the top shelf below the air baffle. Freezer temp set at +2. Most likely product placement. Crushed ice when calling for cubed is normal operation. SR7726853616
Near Vinton, VA 24179
Uriah B.
Job Details: 01/10/2020
LAUNDRY MAYTAG MVWB865GW0 F3e2F0e4F0e3F8e1Found that the valve would not fill properly on both hot and cold. Replaced inlet valve. Ran auto test cycle. Ran calibration cycle. All checks ok. ; used 1 W11165546 (VALVE.) from stock
Near Roanoke, VA 24019
Uriah B.
Job Details: 01/10/2020
WASHER WHIRLPOOL WTW4900BW0 Found that the unit was in sensing mode. Reset unit and ran testing. Found F8e1 code. Cold water was shut off at time of arrival. Turned cold back on and ran auto test. All checked ok. Cx to observe.
Near Vinton, VA 24179
Uriah B.
Job Details: 01/10/2020
WASHER WHIRLPOOL WFW9150WW01 Replaced the bellow. Ran auto test cycle. All checks ok. ; pckd up 1 WPW10381562 (bellow)
Near Little Rock, AR 72204
Justin
Job Details: 01/10/2020
N/A N/A WED5300SQ0 "Found wall outlet putting out 255 volts, 128 on each leg. Issue I’m seeing from last load is their were too many clothes inside unit. Instructed customer to put a lot less clothes in to see if that helps from over working the unit. Customer had about well over 10 towels inside dryer with small hand towels and wash clothes."
Near North Little Rock, AR 72116
Justin
Job Details: 01/10/2020
WASHER MAYTAG MVWC416FW0 Found the cold water valve not open all the way which effected the flow of water coming into the unit. Opened water valve all the way and tested in diagnostics. Flow was much better then first diagnostics test. Ran calibration on unit as well. Ran diagnostics again and no new faults showed up in fault codes.
Near Sherwood, AR 72120
Justin
Job Details: 01/10/2020
KITCHEN WHIRLPOOL GX900QPPS "Customer said trash compactor was making a really loud noise, customer ran it about 10 times and I didn’t hear any noise. Will instruct customer to try and record noise with a cell phone to help us diagnose problem. Customer is going to order replacement bags from Whirlpool."
Near Piney, AR 71913
Doug M.
Job Details: 01/10/2020
COOKTOP WHIRLPOOL WFE320M0ES2 "Replaced burner switch due to short, replaced element due to short causing burn marks not allowing burner to turn on, tested unit operation checks ok"
Near Little Rock, AR 72206
Justin
Job Details: 01/10/2020
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics, checked for fault codes. Saw F0E2 stored in unit, ran diagnostics again and checked for fault codes. Customer says unit will lock and not unlock before a load. Wasn’t able to recreate fault, instructed customer to unplug and leave unplugged for about 2 minutes."
Near Hot Springs, AR 71913
Doug M.
Job Details: 01/10/2020
LAUNDRY MAYTAG MVWB865GW0 "Inspected unit for not filling preformed service diagnostics found no error codes, performed manual test all steps checked ok, recalibrated unit, put load of towels in , ran normal cycle unit is running as designed, operation checks ok"
Near Hot Springs, AR 71909
Doug M.
Job Details: 01/10/2020
M/W OTR WHIRLPOOL WMH31017HZ3 "Inspected unit for vent hood light not working,tested unit found light not coming on when selecting light functions,tested for 120v to light socket checked ok found light bulb is blown,explained to customer light bulbs are not cover by warranty,verified all other functions are working unit checks ok"
Near Boerne, TX 78015
Tommy B.
Job Details: 01/09/2020
RANGE JENN-AIR JGRP548WP01 "Last visit found a shirt in the control which was tripping the breaker, which meant the unit could not be tested. This visit tested the oven after installing the control using thermal coupling. Unit testing in optimal temperature range after 25 degree calibration. Left rear burner still non functional. Ordering an orifice and the valve regulator to resolve ignition issues. ; ordrng 1 W10348600 (tubing-gas) and 1 WPW10364556 (holder-orf) and 1 WPW10385582 (valve-brnr)"
Near Boerne, TX 78015
Tommy B.
Job Details: 01/09/2020
COOKTOP GAS KITCHEN AID KGCU467VSS02 "After swapping the electrode, found the burner to ignite intermittently. Ordering spark module to resolve function issues.; ordrng 1 WPW10475147 (module-spk)"
Near Boerne, TX 78006
Tommy B.
Job Details: 01/09/2020
DRYER WHIRLPOOL WED6620HW0 Found service pointer regarding noise issue. Ordering service kit which contains seal to resolve blower fan assembly noise.; ordrng 1 W11401018 (SEAL)
Near Comfort, TX 78013
Tommy B.
Job Details: 01/09/2020
REFRIGERATOR KITCHEN AID KFIS27CXMS5 Customer stated the issue is that the door on the right side will not close. Found considerable wear to the gasket on refrigerator doors. Ordering parts to resolve issue.; rqstng P&A on 2 W10830055 (gasket-fip)s
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Found issue to be caused by faulty evap fan motor and inlet valve. Customer wishes to order parts third part and perform repairs. If issue needs further attention, or inlet valve cannot be found, customer will order valve through us. Collected service call."
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/09/2020
RANGE WHIRLPOOL AGR5330BAW3 "Spoke to customer, customer stated they will not be available, rescheduling for a later day.; schdld next appmnt for 1/15 WED !"
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/09/2020
DRYER AMANA NED4655EW1 Tested dryer. Timer not advancing. Will heat and dry clothing. Need to replace timer. ; ordrng 1 W10745655 (timer)
Near Stockdale, TX 78160
S. L.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW5000DW1 Removed gear case wash plate and basket as one assembly replaced gear case basket wash plate and calibrated ran test cycles all operations normal advised of survey through email.
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 01/09/2020
RANGE AMANA AER6303MFS2 Checked range found bake element not getting proper voltage checked voltage at control board good voltage ordering new control board to resolve issue. Ordering bake element in case need.; ordrng 1 W11111743 (elmnt-bake) and 1 W11204487 (cntrl-elec)
Near Center Point, TX 78010
Sherman
Job Details: 01/09/2020
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Upon arrival changed locking mechanism and wire harness per tech line last visit. Upon turning unit on temperature reached 125 and lights continued to flicker. Called tech line back. Spoke to TJ. Sr#-7726423169. Deemed unrepairable. Will contact customer in 3-4 days.
Near Kerrville, TX 78028
Sherman
Job Details: 01/09/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 Installed both gaskets. Water still not dispensing. Checked lines. No water supply to house. Let customer know. No further issues at this time.
Near Kerrville, TX 78028
Sherman
Job Details: 01/09/2020
DRYER WHIRLPOOL WGD4815EW2 Unit is functioning as designed. No issues. Customer feels it’s to loud.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/09/2020
WASHER MAYTAG MVWB835DC4 Customer stated that the issue is that the unit is non-responsive at the controls. Tested the voltage and found 120 V at the wall and at the control. Ordering a user interface to resolve the issue.; ordrng 1 W11120178 (console)
Near Adkins, TX 78101
Steven G.
Job Details: 01/09/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Checked microwave found light not turning off replaced control, interlock, and light and lamp holder, checked operation unit working normal now ; used 1 8206232A (LIGHT BULB), and 1 W10210871 (LAMP HOLDER) from stock"
Near San Antonio, TX 78251
Christian G.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Issue stated by customer: ice bin had broke and was allowing air in to bin causing cubes to freeze together. Replaced ice bin. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78238
Christian G.
Job Details: 01/09/2020
WASHER MAYTAG MVWX655DW1 Issue stated by customer: washer not agitating. Ran unit through automatic cycle. Unit tested good. When clothes were in wash. Washplate would start agitating fine then stop completely. Replaced Cam and tightened down washplate. Unit tests good. Informed customer of survey.; used 1 W10721967 (CAM) from stock
Near San Antonio, TX 78247
Devon F.
Job Details: 01/09/2020
WASHER MAYTAG MVWX655DW1 Customer complaint was unit was dripping oil replaced gearcase to resolve issue unit operating as designed.
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW7800XW2 Installed new lid. Found door hinges were bad. Ordering new hinges. ; ordrng 1 W10305275 (hinge) and 1 W10305276 (hinge)
Near Floresville, TX 78114
S. L.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4950XW2 "Found run capacitor failed fault codes were for rpm and motor errors. Found capacitor melted and motor not starting due to this. rescheduling 1/13 Monday.; ordrng 1 W10804664 (capacitor)"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/09/2020
DRYER MAYTAG MEDB950YG0 Used a lubricant specifically designed for moving parts. Tested unit thoroughly. Issue resolved. ; used 1 WP8567668 (TIE-WIRE) from stock
Near San Antonio, TX 78258
Jim G.
Job Details: 01/09/2020
DRYER WHIRLPOOL WGD6620HW1 Replaced all parts. Issue resolved. The UI and the thermal fuse were both out. Tested unit thoroughly. Issue resolved.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/09/2020
MICROWAVE OVEN WHIRLPOOL WMH31017HS2 Need fuse; ordrng 1 W10138793 (fuse)
Near Adkins, TX 78101
Steven G.
Job Details: 01/09/2020
DRYER MAYTAG MED3500FW0 "Checked dryer found door not level, have to lift door to latch, ordered door; ordrng 1 W10797893 (door)"
Near San Antonio, TX 78237
Jesus C.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Complaint is rattling noise. Found screw on compressor was loose. Causing compressor to vibrate excessively. Secured compressor. No noise issues. Unit is working properly. Tested to complete.
Near Kerrville, TX 78028
Sherman
Job Details: 01/09/2020
DISHWASHER MAYTAG MDB8979SFZ2 Changed console and locking mechanism. No further issues at this time.
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/09/2020
OVEN ELECTRIC (D KITCHENAID KEBC208KSS04 Upon arrival checked unit. Found thermostat bad. Customer said probably gonna buy new one due to age. Collected 140.73 sc.
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/09/2020
DRYER AMANA NED4655EW1 Replaced door latch. No further issues at this time. Unit is functioning as designed.
Near Helotes, TX 78023
Douglas H.
Job Details: 01/09/2020
WASHER SAMSUNG WA5451ANWXAA02 Unit making grinding noise during spin. Found issue to be failing clutch assembly. Quoted 514.23 for P&L. Customer didn’t want to proceed with repair due to cost of repair. Collected Sc for this ticket and for 66262 on this ticket.
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 01/09/2020
WASHER MAYTAG MVWB880BW0 "Checked washer found error code F71, ran manual diagnostics washer spun and agitated as designed. Ordering new control board to resolve issue.needs OLT authorization.; rqstng P&A on 1 W10522399 (cntrl-elec)"
Near San Antonio, TX 78250
Christian G.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW8500DC4 "Issue stated by customer: washer not operating properly. Found F8E1, F7E0, F2E1. Voltage tests good. Ran unit through diagnostics. Key stuck and not operating right in diagnostics. Cold water would not turn on even though water is good to unit. Replaced valve. Ordering parts.; ordrng 1 W11095624 (console) and 1 W11182869 (cntrl-elec), used 1 W11165546 (VALVE) from stock"
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/09/2020
DISHWASHER MAYTAG MDB8989SHZ0 Covered under 12 month warranty. The door latch will not connect. I did not see anything obstructing the door from latching. I was able to take that latch off and attach it manually to the switch. It appears that the weight of the door is preventing the latch to connect. Perhaps the springs are worn. Or perhaps the control board is not allowing the connection to complete. I have ordered all parts that might be needed. I will return to vendor what is not needed to fix the issue.; ordrng 1 W10653840 (latch) and 1 W10834759 (harns-wire) and 1 W11168782 (cntrl-elec)
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 01/09/2020
OVEN ELECTRIC (D WHIRLPOOL WFC150M0EW4 "Checked range was not getting power to range. Checked for voltage at terminal was not receiving 240, checked wall outlet did not receive 240 at wall spoke to customer about getting a electrician to resolve voltage issue. Job complete."
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 01/09/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced drain pump unit is now draining properly. No error codes found during testing. job complete.
Near San Antonio, TX 78223
S. L.
Job Details: 01/09/2020
WASHER WHIRLPOOL MVWC465HW2 Installed new lid lock and control calibrated unit was working when i tested drain large spark from control board unit went dead. Ordering another control as well as drain pump and harness to pump rescheduling 1/13.; ordrng 4 W10339680 (tie-wire)s and 1 W10919003 (pump-water) and 1 W11156559 (HARNESS) and 1 W11249158 (CONTROL)
Near Pipe Creek, TX 78063
Richard G.
Job Details: 01/09/2020
DISHWASHER KITCHENAID KDTM354EBS3 "Customer complaint is that the unit is not powering on at all. Checked power at outlet and going into dw. All good. Opened unit and found that both the control and the UI have had roaches eating at them. The majority of them were dead, but a few still living. Customer is going to have exterminator out again this week. Need to order both controls. Both parts are covered in extended warranty. Collected service call and labor for replacing both parts.; ordrng 1 W10913521 (panel-cntl) and 1 W11228314 (cntrl-elec)"
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/09/2020
DISHWASHER KITCHENAID KDTM404ESS3 Replaced cover and diffuser. Spray arm assembly complete and functional at this time. Yes to survey and leave behind.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 01/09/2020
RANGE WHIRLPOOL WFC150M0EB3 Replaced all surface elements. Checked for operation checked good. No issues heating. Job complete.
Near San Antonio, TX 78232
Devon F.
Job Details: 01/09/2020
RANGE WHIRLPOOL WFC310S0ES3 Customer complaint was unit door hinge is bent so door will not close ordering new hinge to resolve issue.; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near San Antonio, TX 78232
Ivan B.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4616FW2 Lid lock not engaging. Ordered replacement. ; ordrng 1 W10682535 (LID LOCK ASSEMBLY )
Near Pleasanton, TX 78064
S. L.
Job Details: 01/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer provided DOP attached to work order. Ice maker has E2 error code and wouldn’t complete harvest, replaced ice maker tested all operations normal. Advised of survey."
Near Adkins, TX 78101
Steven G.
Job Details: 01/09/2020
FREEZER WHIRLPOOL WZF56R16DW04 "Checked freezer found low on freon, found leak at Evaporator ordered; ordrng 1 W10574283 (evaporator)"
Near Bandera, TX 78003
Richard G.
Job Details: 01/09/2020
WASHER MAYTAG MVWB835DC4 "Customer complaint is that there is white film on their clothes, and the dispenser is holding dirty water that gets on the clothes when the unit enters spin cycle. Entered diagnostics and found error code F0E3 overload. Removed error code and entered automatic test. All steps passed, no fault codes present. Some water left in dispenser. Ordering dispenser.; ordrng 1 W11397976 (DISPENSER)"
Near Helotes, TX 78023
Douglas H.
Job Details: 01/09/2020
DRYER SAMSUNG DV5451AEWIXAA01 Unit not heating. Finding heater assembly to be the issue. Quoted 397.40 for P&L. Customer didn’t want to proceed with repair due to cost of repair. Reference 66261 for Sc payment.
Near San Antonio, TX 78254
Christian G.
Job Details: 01/09/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Issue stated by customer: dishwasher not dispensing soap, button controls not responding. Replaced soap dispenser previously. Replaced control and console. Ran unit through diagnostic tests. Unit test good. Informed customer of survey."
Near San Antonio, TX 78253
Christian G.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Issue stated by customer! Led lights went out in fridge and freezer. Replaced leds. Unit test good. Informed customer of survey.
Near San Antonio, TX 78260
Jim G.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4816FW2 Found obstruction between outer and inner tub. Issue resolved. Use wire tie to secure harness will working on unit. ; used 1 WP8567668 (TIE-WIRE) from stock
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Complaint is loss of cooling on fresh food and freezer. Ice buildup on capillary tube. Good frost pattern on evap. called SG. Stated issue might be low Freon. Will need sealed system tech to verify. ; ordrng 1 W10771114 (drier-tube)
Near San Antonio, TX 78215
Douglas H.
Job Details: 01/09/2020
WASHER WHIRLPOOL WFW5620HW0 Unit not leaking externally. Unit leaking into tub and filling tub. Finding issue to be faulty valves. Ordering valves to resolve issue. Need second tech due to this unit is a stacked full size. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/09/2020
WASHER MAYTAG MVWC555DW Customer says that clothes aren’t coming out dry enough. Perhaps indicating spin cycle issues. Error code F0E5 revealed in diagnostics for off balance load. Swapped out suspension. Read automatic to cycle and unit is testing good now.
Near San Antonio, TX 78240
Douglas H.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer light is out and upper refrigerator lights out. Finding issue to be freezer light module. Ordering light module to resolve the issue. ; ordrng 1 W11205083 (module)
Near San Antonio, TX 78261
Ivan B.
Job Details: 01/09/2020
REFRIGERATOR MAYTAG MFX2570AEM0 Replaced auger motor and impeller. Ice maker system operating properly at this time. Informed customer to wait 24 hours for ice maker to be operating at maximum capacity.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 01/09/2020
WASHER MAYTAG MVWC565FW1 "Replaced control board, recalibrated no issues. Checked for error codes no issues. Job complete."
Near San Antonio, TX 78258
Devon F.
Job Details: 01/09/2020
WASHER MAYTAG MVWC565FW1 Customer complaint was unit would leave clothes wet after wash cycle ordering new control board and inlet valve to resolve issue.; ordrng 1 W11038689 (valve) and 1 W11162438 (cntrl-elec)
Near San Antonio, TX 78230
Douglas H.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Unit not cooling properly refrigerator side and super cold freezer side. Finding issue to be a defrosting issue. Ran diagnostics testing on. Unit wouldn’t go into defrost mode and heater not coming on. Ordering electronic control, defrost heater and EVAP harness to resolve the issue. This is a prior issue from before warranty expired so should still be covered. ; ordrng 1 W10857624 (heater) and 1 W11089236 (cntrl-elec) and 1 W11170613 (harns-wire)"
Near Bandera, TX 78003
Richard G.
Job Details: 01/09/2020
WASHER WHIRLPOOL WFW3090JW0 Replaced CCU and control. Latch was not needed. Entered diagnostics and ran automatic test. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/09/2020
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Replaced all part however the nameplate is still needed. ; ordrng 1 W10839793 (nameplate)
Near San Antonio, TX 78222
Steven G.
Job Details: 01/09/2020
WASHER WHIRLPOOL WFC8090GX0 "Checked washer found fault codes for overflow and long drain, checked pump filter found clogged cleaned checked operation unit is working normal now"
Near Bandera, TX 78003
Richard G.
Job Details: 01/09/2020
RANGE AMANA ACR4303MFW3 "Replaced control. Tested to complete. Unit is good to go. Found roaches inside of control, possibly the reason for the failed control. Spoke with customer about survey."
Near San Antonio, TX 78223
Steven G.
Job Details: 01/09/2020
WASHER WHIRLPOOL WTW4950HW1 "Checked washer found bad transmission leaking oil, advised customer it would cost 402.17 to fix, customer is buying a new washer"
Near San Antonio, TX 78245
Douglas H.
Job Details: 01/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Last tech found possible SS issue along with control and thermistor. Confirmed diagnosis of SS issue. Found suction line solid ice indicating restriction in SS. Installed drier from stock to resolve the issue. Unit didn’t needthermistor. Drier that was ordered wasn’t the correct part. Vacuumed unit, held vacuum. Recharged unit, held charge. Upon testing compressor and condenser fan comes on for a few seconds and then stops, but in diagnostics testing compressor runs no problem. Replaced control to resolve that issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/09/2020
VENT HOOD WHIRLPOOL WVW51UC0FS2 Noise from blower. Cannot pull blower out. Called techline. Will need to pull unit down. Will need second tech to help with unit. Ordering new fan ; ordrng 1 W10291577 (fan assy)
Near San Antonio, TX 78258
Jim G.
Job Details: 01/09/2020
WINE CELLAR WHIRLPOOL WUW35X24DS02 Found out that the upper left hinge was still needed to flip the door. ; ordrng 1 W10782260 (hinge-door)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/09/2020
REFRIGERATOR MAYTAG MSC21C6MDM00 Temperature in freezer section is - 5 degrees F and 37 degrees F in fresh food section. Conducted service diagnostics on all components and found no errors. Found that the water pressure was a little low for good ice maker production but there is no new changes in plumbing lately. I found that the ice maker had Ice stuck in the ice cube stripper. There is a service pointer in reference to this rare but possible problem. I decided to clear out the ice and see if I could get this thing running. I conducted the harvest jump in the service manual. The ice maker would move but no water would come out of the fill tube. When conducting voltage checks at the valves I was getting no voltage at the component and I could not get a 120 VAC voltage reading at the control board as well. I was testing other components that were working and not receiving 120 Volts AC. I’ll summarize. I had to call SG. I had to call Nik. I had to call Techline 3 times to finally determ
Near , TX 78003
Richard G.
Job Details: 01/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint is that the refrigerator section is not cooling. Found evaporator to be completely frozen over. Thawed out evaporator. Tested heater and thermistor as well as control boards. All good. Unit is good to go. Spoke with customer about survey.
Near Converse, TX 78109
Devon F.
Job Details: 01/09/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Customer complaint was unit would not heat last visit tech line told me to replace magnetron replaced mag problem still exists called tech line again this time they suggested replacing diode and capacitor checked truck for parts can’t find parts. Ordering new diode and capacitor to resolve issue.; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode)
Near San Antonio, TX 78210
Steven G.
Job Details: 01/09/2020
DRYER AMANA NED4655EW1 "Checked dryer found unit not heating, found bad thermal cutoff,replaced thermal checked operation unit is working normal now ; used 1 279816 (CUTOFF-TML) from stock"
Near Universal City, TX 78148
S. L.
Job Details: 01/09/2020
WASHER MAYTAG MVWB835DW4 Found shifter error unit clicking loud in agitate found stuck impeller and failed gearcase. Also ordering clutch rescheduling 1/15; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEARCASE) and 1 W10902814 (washplate)
Near San Antonio, TX 78212
Ivan B.
Job Details: 01/09/2020
WASHER MAYTAG MVWB865GW0 Replaced electronic control. Ran service cycle unit operating properly no faults no errors. Unit operating properly at this time.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/09/2020
COOKTOP ELECTRIC WHIRLPOOL WFE505W0HZ1 No power from L1 at switches. 120 from L2 at switches. Found terminal block damaged. Replaced block. Good power at switches. All burners are working. No issues during testing. Job complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock
Near Schertz, TX 78154
S. L.
Job Details: 01/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Parts break down gave me part number for RC fan motor and harness, found on parts list part number was not what unit called for, located part number on fan motor installed from factory ordered correct part number rescheduling 1/14 am call.; ordrng 1 W11249952 (EVAPORATOR FAN MOTOR.)"