We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/08/2021
"Customer stated unit not functioning properly, one tile clothes will be dryas if not running, other times clothes soaking wet as if not spinning out and another time water pooled in the tub. Checked for errors, none found. Ran diagnostics testing to check unit. Unit ran good in diagnostics but did notice flow of water a little slow. Ordering both valves to resolve the issue. Scheduled for customer availability ; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve double)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/08/2021
Swapped out damper and refrigerator thermistor to resolve temperature issues. Unit tested good with no further issues at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Boerne, TX 78006
Colton B.
Job Details: 03/08/2021
"Issue was a broken wire on float switch. Replaced wire harness, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Colton B.
Job Details: 03/08/2021
Customer wants to wait until we have the part. Unit definitely needs new dispenser. Will call customer when part comes in.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/08/2021
"Checked dishwasher found inlet valve stuck open, when dishwasher is powered off water comes in through inlet valve ordering valve to resolve issue.; ordrng 1 W11175771 (valve-inlt)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW3
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/08/2021
"Replaced could on range due to coils turning on and off, after replacement tested range no issues, range is working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/08/2021
"Confirmed ui panel not lighting up properly, very dim. Need ui panel to resolve the issue. Ordering that panel; O-emld tckt"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE254ESS
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/08/2021
"After replacing pump and motor, diagnostics revealed error codes indicating the control needs to be replaced as it is not sending proper voltage to water inlet and pump. Ordering parts to resolve issue.; rqstng P&A on 1 W10866124 (Comtrol) and 1 W10866124 (Comtrol)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near San Antonio, TX 78233
Chris S.
Job Details: 03/08/2021
Customer stated that freezer door was having frost on it. Found issue to be that drain nipple was clogged. Cleaned drain nipple tested unit everything working properly. Collected SC and P&L 204.59
Near Cibolo, TX 78108
Chris S.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated that refrigerator was leaking from fridge side. Found issue to be cracked connector from reservoir and waterline. Order part and it is psp item.; ordrng 1 WPW10271543 (connector)
Near Cibolo, TX 78108
Chris S.
Job Details: 03/05/2021
WASHER MAYTAG MVWC565FW2 Replaced gearcase and basket. Calibrated washer and tested unit everything working properly.
Near San Antonio, TX 78218
Chris S.
Job Details: 03/05/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS07 Customer stated that fan speed 2 wont work and the console acting weird. Ordering fan and control board.; ordrng 1 W10892389 (cntrl-elec)
Near San Antonio, TX 78233
Chris S.
Job Details: 03/05/2021
DRYER WHIRLPOOL WED5000DW2 Customer stated that dryer wasnt heating found that dryer wasnt turning on at all. Ordering thermostat fuse motor and blower wheel. ; ordrng 1 279827 (motor!dryer) and 1 WP3392519 (thermal fuse) and 1 WP694089 (wheel)
Near San Antonio, TX 78238
Chris S.
Job Details: 03/05/2021
WASHER WHIRLPOOL CAE2745FQ1 Customer stated that washer was leaking. Found issue to be be unbalanced washer fixed legs. Tested unit everything working properly.
Near San Antonio, TX 78217
Chris S.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5105HW0 Customer stated that washer would just stop in the middle of cycle. Found issue to be faulty control board. Part is out of stock.; ordrng 1 W11419054 (Control board)
Near Schertz, TX 78154
Chris S.
Job Details: 03/05/2021
WASHER MAYTAG MVWC565FW2 Customer stated that washer was leaving clothes soaked. Found issue to be that load was unbalanced after getting unbalanced error code. Reset everything did automatic test everything passed and explained to customer how to properly load clothes.
Near Universal City, TX 78148
Chris S.
Job Details: 03/05/2021
WASHER MAYTAG MVWX655DW2 Customer stated that washer wasnt draining completely. Found issue to be unbalanced and stuck key. Fixed issue tested unit everything working properly and got no error codes.
Near San Antonio, TX 78222
Sebastian
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Landon subdivision Found that unit is not producing ice or water from the front dispenser unit is making ice and I also heard the unit fill up and dump the ice just cant dispense it cannot dispense water either there is water to the unit and when you press the control pad you do not get voltage to the actual valves something is wrong with the dispenser assembly ordering UI and pads to resolve issue also found that freezer section is way too cold for the setting is set to 5° and it is in the negatives ordering thermostat assembly as well for the freezer section. Parts team to reach out when all parts are available; ordrng 1 W11043763 (Control) and 1 W11265135 (Panel ui) and 2 WPW10353848 (Pad)s and 1 W11334745 (Evap fan)
Near San Antonio, TX 78258
Sebastian
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHV05 "Replaced evap fan tested unit, it is now pushing air as it should customer to monitor"
Near San Antonio, TX 78258
Sebastian
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KBFO42FTX08 Received two left hand side doors needed one of each ordering right hand side door returning one of the left-hand side doors and rescheduling one of the left-hand side doors also ordering two bolts for the top hinges as one of them striped out on me; ordrng 1 W10223582 (Door right) and 2 WP8533980 (Screw)s
Near San Antonio, TX 78260
Sebastian
Job Details: 03/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 Unit is having the sensor error code opened up back of the unit and verified good resistance at the sensor for room temperature showing a little over 10 K which is the correct amount. Changed out oven control to resolve issue customer no longer getting error code after testing unit good to go.
Near Bulverde, TX 78163
Sebastian
Job Details: 03/05/2021
WARMING DRAWER KITCHEN AID KOWT100ESS00 Customer claims that technician 02 is out there working on the oven and accidentally added your break while he was on installing the unit consulted 02 on this issue he says that he promised to replace the parts for the customer at only the part fee customer was unaware of this and considers the whole thing to be covered under warranty did not charge anything to customer no labor fee or service fee was charged 02 will clean financial responsibility for one of the sliders as one of the sliders was defective I only used one.
Near San Antonio, TX 78259
Sebastian
Job Details: 03/05/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "6687, Customer complaint is that the unit powers off on its own and find out they are losing their cooling unit does come back on eventually after a while according to the customer found that there is good temps in both sections of the refrigerator at the moment and is working fine. Due to previous experience on this specific model ordering the supply power control and the wire harness for the talent youre returning on Wednesday; rqstng P&A on 1 W11170612 (Harness) and 1 WPW10624574 (Board supply)"
Near Converse, TX 78109
S. L.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Found solenoid on ice dispenser not actuating to cubed needs solenoid.; snapped 1 QuickPics
Near San Antonio, TX 78261
Sebastian
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 Unit was installed correctly but for some reason the power would die out intermittently verify that the wiring on the inside was loose to use zip tie to secure harness much better unit good to go; used 1 8567668 (Tie) from stock
Near Castroville, TX 78009
Richard G.
Job Details: 03/05/2021
REFRIGERATOR MAYTAG MRT118FFFZ06 Customer complaint is that the unit makes many loud noises. Did not find anything out of the ordinary in diagnostics mode. Some vibration is coming from the compressor. Tightened down compressor to alleviate some of that noise. Tested to complete. Unit is good to go.
Near Alamo Heights, TX 78209
Sebastian
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDF520PADM Customers concern with the unit is that sometimes the sump doesnt work unit has apparently worked for the customer the last three times they use it but they say that its failed on more occasions than Worked correctly. Did however find that the drain pump is making a terrible noise ordering drain pump and go forth with the pump motor assembly that is already ordered customer to use unit and monitor how many times the pump fails if it does again if pump is working fine will replace only the drain. Unit is brand new customer showed me receipt via cell phone picture attached. Parts team to reach out when both parts arrive sump and pump assembly and drain pump; ordrng 1 W10876537 (Drain pump)
Near Schertz, TX 78154
S. L.
Job Details: 03/05/2021
DRYER MAYTAG MED6230HW1 Removed console opened box to Facia found facia cracked reordered facia call when part comes in.; ordrng 1 W11413566 (Facia)
Near San Antonio, TX 78259
Sebastian
Job Details: 03/05/2021
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 "Found out the oven had its wire cocked behind it causing it to not go in all the way made adjustment customer happy with unit after adjustment found that the bottom of the unit has a wooden shelf under it that is definitely crooked on its own and has nothing to do with the oven the oven orientation makes it seem like its crooked but its in the drawer under it that is slanted, Mark as customer instruct"
Near Helotes, TX 78023
Justin
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KBSN602EPA01 "This is the double ticket, do not need another door. Previous ticket has the notes of what I need, please close job."
Near San Antonio, TX 78261
Sebastian
Job Details: 03/05/2021
RANGE JENN-AIR JDRP648HL00 062. Replaced both controls and sensor as per last tech tested unit good to go
Near Converse, TX 78109
S. L.
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Found unit getting water backflow from disposal. No drain loop was installed . Corrected this zip tied drain 12 inches above disposal and made loop ran diagnostics no error. Educated customer on use and care all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 03/05/2021
DISHWASHER KITCHEN AID KDTE334GPS0 Complaint is top rack no drying and failed dispenser found broken latch on dispenser fan motor working found top wash arm weak water flow diverter good. Rinse aid not circulating to top needs sump and dispenser.; rqstng P&A on 1 W10861000 (Dispenser) and 1 W11178672 (Sump)
Near Converse, TX 78109
S. L.
Job Details: 03/05/2021
WASHER MAYTAG MVWB835DW1 "Found unit is on AFCI breaker reset breaker ran diagnostics found Unit has F3E2 error for thermistor on valve. Ran amp draw on normal cycle spin 2 amps drain and spin 3 amps valves .32 amps drain 1,4 amps agitate 2.1 amps no shorts to ground no lost neutral connectors are good, checked inlet thermistor found .02 amps at 73 degrees. Needs new inlet valve and new hoses hoses have calcium build up and are leak hazards amd recommended getting unit off AFCI per what techline has told me in past. This unit is will cause nuisance tripping on AFCI part needed W11165546 call when part comes in."
Near Floresville, TX 78114
S. L.
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Removed drawer and shelving removed top and air tower defrosted RC evaporator installed new harness ziptied thermistor per service pointer reassembled tested all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 03/05/2021
DRYER MAYTAG MED7230HW1 "Found moisture sensor error,removed front panel replaced harness tested all operations normal advised customer to monitor unit attached sticky note to order HMI and ACU if customer calls back."
Near Converse, TX 78109
S. L.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WERRRFFF "Customer states he has extended warranty advised him of service call he is going to call warranty provider back for,proper dispatch"
Near Floresville, TX 78114
S. L.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived spoke to customer she said issue was inlet valve screen was clogged with debris she cleared screens and unit is now working. Was here last week and found shifter was not installed correctly from factory corrected this and unit was operating rechecked repair and found unit operating as designed.
Near San Antonio, TX 78251
Richard G.
Job Details: 03/05/2021
RANGE WHIRLPOOL WFE535S0JZ0 "Customer complaint is that the unit works intermittently. Found bake and broil not functioning. Also states the burners work occasionally. Found main harness burned at terminal block, will need to replace main harness. Customer has a 3 year warranty through Lowes. Informed customer that we will need a dispatch from Lowes prior to working the unit.; ordrng 1 W11458883 (Main harness)"
Near San Antonio, TX 78213
Sebastian
Job Details: 03/05/2021
WASHER MAYTAG MVW6230HW0 Found that there was not much water on the lake she but a little bit of water on a towel sat next to the unit replace the housing to address the hard water evidence club towards the top and back of the unit left leak Sheet in the other direction this time so the customer may try to use the unit again at the moment unit is running fine customer to monitor
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/05/2021
DISHWASHER KITCHEN AID KDTE234GPS0 "Replaced control on dishwasher due to control board f5e2 error code during testing. After replacement tested dishwasher no issues, job complete."
Near Boerne, TX 78006
Douglas H.
Job Details: 03/05/2021
WASHER SAMSUNG MVWC465HW2 Last trip found faulty valve. Replaced valve to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs in advance.
Near San Antonio, TX 78242
Jesus C.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5800BW0 Installed new shield. No further issues. Collected payment for repairs. Job complete.
Near San Antonio, TX 78232
Chris S.
Job Details: 03/05/2021
DRYER MAYTAG MED7230HW0 Replaced control board tested unit everything working properly no error codes.
Near Center Point, TX 78010
Colton B.
Job Details: 03/05/2021
WASHER MAYTAG MVWB855DC4 "Issue was a faulty UI and control. Replaced both, unit tested good."
Near San Antonio, TX 78249
Justin
Job Details: 03/05/2021
DISHWASHER MAYTAG MDB9979SKZ0 "Found drain pump damaged replaced with new part, tested to complete. Unit is draining as designed"
Near San Antonio, TX 78255
Justin
Job Details: 03/05/2021
WASHER MAYTAG MVWB725BW0 "Spoke with customer, hes going to look at other avenues to replace the unit. He has a home warranty that hes gonna look into as well."
Near Center Point, TX 78010
Colton B.
Job Details: 03/05/2021
WASHER MAYTAG MHW6000AW0 Called ahead to customer. Customer would like us to have the control board before we come out. Will call customer when part comes in. ; schdld next appmnt for 3/11 THU !
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/05/2021
WASHER ROPER RTW4516FW2 Customer stated that the issue is the unit is not functioning properly. Found issue to be caused by faulty water valve. Part already ordered by prescreen.; O-emld tckt
Near Helotes, TX 78023
Justin
Job Details: 03/05/2021
WASHER MAYTAG MVWC465HW2 "Found unit showing F8E1, will need inlet valve. Drain pump is not needed. ; ordrng 1 W11210459 (Inlet valve)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/05/2021
WASHER SAMSUNG WV60M9900AWA5 "Checked washer found leak at bottom of washer left side, currently unable to lift washer to properly check for leak. Advised customer of having another tech come out to resolve issue, customer stated they want to wait and asked for to return on the 15th.; schdld next appmnt for 3/15 MON !"
Near Helotes, TX 78023
Jim G.
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KBRC36FTS04 I contacted technical support and spoke to Joel SR# 77300167367 verified a faulty inverter box. Ohms test to compressor terminals were within range ~7 ohms. collected service fee. ; ordrng 1 W10629033 (Inverter box)
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/05/2021
WASHER MAYTAG MVWX655DW1 Tested unit. Found drain pump running when unit is plugged in. Reset washer. No issues during testing. Pressure hose blocked by debris. Cleared debris. No further issues. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 03/05/2021
RANGE MAYTAG MGR6600FZ2 Customer had concerned about all of the igniters popping while burner was lit. Explained to customer that all igniters will spark until the knob has been turned to at least the high heat position. If the knob is between ignite and high they will continue to spark. Also fixed installation of drawer. Unit is testing good at this time.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/05/2021
DRYER WHIRLPOOL WED8620HC0 "Customer stated unit not drying and smelled of burning smell. Found the cause for both issue is the venting on home side to be partially restricted, causing lint to blow back into unit. Advised to have venting checked. Cleared lint out of unit to resolve burning smell issue. Unit testing good now. Installed wire tie to keep ui wires off the drum to prevent damage. No further issues at this point. ; used 1 WP8567668 (Wire tie) from stock"
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW4955HW1 "Found the screw on the impeller completely loose. I disassembled the impeller, reassembled, torqued down the screw. Ran agitation on both speeds in manual test mode to confirm operation. Unit is now fully operational."
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/05/2021
WASHER MAYTAG MVW7230HW0 Replaced faulty console. Issue resolved.
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/05/2021
REFRIGERATOR JENN-AIR JF42NXFXDE02 Replaced the light. Lighting is complete now.
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/05/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 According to the service tests the freezer and fridge did have an instance of very high temps 60 in RC 36 in FC. however the average temps did balance out. Customer describes excessive amounts of frost in the freezer indicative of a break in the seal. However at the time of my visit it appears the unit had corrected. ; O-emld tckt
Near San Antonio, TX 78261
Jim G.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Replaced faulty nonresponsive motor. Issue resolved.
Near Floresville, TX 78114
S. L.
Job Details: 03/05/2021
REFRIGERATOR SAMSUNG RF323TEDBSR/AA Part DA97-12668A filter housing part DA97-12540G auger assembly part DA97-15217D icemaker. Customer only wants bottom icemaker fixed part DA97-12668A rescheduling Tuesday ; ordrng 1 DA97-12668A (Filter housing)
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/05/2021
WINE CELLAR KITCHENAID KUWR304ESS02 "Our customer was having problems with the door shutting near the cabinetry. It is not doing it now. I checked the door hinges and they are solid. However, I found that the door wrap was dented and warped on the left side and had been rubbing and hitting the cabinetry preventing proper door closure. This will need to be replaced. Parts ordered.; ordrng 1 W11164089 (Stainless wrap right hinge) and 1 W11179312 (Name Plate)"
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/05/2021
REFRIGERATOR MAYTAG MFT2776FEZ00 "Unit not cooling in refrigerator compartment. Ice build up on rc Evap. Ran diagnostics testing to check unit, finding SS working properly. Ordering all parts to resolve issue fully, ui, main control, Evap harness, damper, Evap cover, clamps, screws and wire ties. All based off previous conversations with techline regarding this issue and based off service pointers for this issue. Ui is psp item. ; ordrng 1 W10843055 (Electronic control) and 1 W11033168 (Harness evap) and 1 W10882135 (Ui) and 1 WPW10501260 (Evaporator cover) and 1 WPW10248595 (Damper) and 2 W11456069 (Clamp)s and 2 67006425 (Screw)s and 2 WPW10339879 (Wire tie)s"
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/05/2021
REFRIGERATOR JENN-AIR JS42PPDUDE01 Customer stated freezer lights not working. Stated last tech replaced lower right module in freezer. Verified that module still working. Found upper right module to be bad. Replaced module to resolve the issue. Unit testing good now no further issues at this point.
Near Ingram, TX 78025
Colton B.
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL DU1145XTPBA Customer found issue. Didnt need me to look at it.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 03/05/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HZ2 "Replaced control board on microwave received good power to board went to test, microwave started and shut off immediately. No power back to microwave called techline sr7730166249 found bad inline fuse replaced fuse checks good no issues job complete."
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/05/2021
WASHER MAYTAG MVWP575GW1 Customer stated the issue is the unit is non functional. Found issue to be caused by unit throwing belt. Unit needs a new belt and shield. ; ordrng 1 W10850138 (Belt) and 1 WPW10427633 (Shield)
Near San Antonio, TX 78253
Richard G.
Job Details: 03/05/2021
WASHER WHIRLPOOL WFW97HEDC0 Replaced mini bulk dispenser. Tested to complete.unit is good to go.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/05/2021
WASHER WHIRLPOOL WFW8620HW2 Customer stated unit shows LF error. Verified through diagnostics testing to find f8e1 long fill and f0e2 over suds. Ran test mode and minimal water flow. Ordering both hot and cold valves for LF issue and pressure switch for over suds issue. Scheduled for customer availability ; ordrng 1 W11316246 (Pressure switch) and 1 W11316255 (Hot valve) and 1 W11316256 (Cold valve)
Near San Antonio, TX 78247
Tommy B.
Job Details: 03/05/2021
REFRIGERATOR KITCHEN AID KRMF706EBS "Customer stated that the unit has multiple issues. The user interface is intermittently functional, the control to the deli drawer is non-functional, none of the lights in the unit are functional, and the icemaker is not working. Unit is holding proper temperatures currently. Ordering parts to resolve issue. Quoted for labor and collected service call.; ordrng 1 WPW10769076 (Control) and 1 W11170612 (Side harness) and 1 W11294907 (Icemaker) and 2 W10695459 (Module)s and 1 W11330971 (UI)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/05/2021
WASHER MAYTAG MVWX655VW "Checked washer found error code f2e1 stuck key preformed diagnostics testing, error code cleared recalibrated washer no issues during testing or operation. Job complete."
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/05/2021
WASHER MAYTAG MVW6230HW0 Our customer had an extreme balance issue with a load of towels which violently moved the tub back and forth. They had a Sears Technician identify a need for new shocks but it was pushed back on manufacturer warranty. I ran diagnostics and received error code F8E1 long Fill and F7E7 Motor unable to reach target speed. I ran diagnostics cycle and all loads functioned as designed. This unit will need new shocks and a new main control. Parts ordered.; ordrng 1 W11498803 (Control) and 1 W11396716 (Shocks)
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/05/2021
DISHWASHER KITCHEN AID KDTE254ESS Customer stated that the issue is the unit is non-functional. Diagnostics revealed errors F6E2 F5E1 F6E1 indicating faulty water valve. Unit still non-functional after swapping parts. Unit needs a pump and motor as well; ordrng 1 WPW10455261 (Pump and motor)
Near San Antonio, TX 78201
Tommy B.
Job Details: 03/05/2021
OVEN ELECTRIC (S JENN-AIR JJW2827WW00 Customer stated that the UI flashes intermittently with no function. Found issue to be caused by faulty control. Quoted for labor and parts. ; ordrng 1 W10292568 (Control)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL ED5RHEXNL00 Verified a faulty ice chute was frozen over. Thawed as a courtesy.
Near San Antonio, TX 78229
Tommy B.
Job Details: 03/05/2021
DISHWASHER KITCHENAID KDFE104HPS1 Swapped out pump and motor assembly to resolve unit issues. Unit tested good with no further issues at this time.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5000DW3 "Customer stated unit doesnt spin in final spin. Unit will only put water and drain during that time frame. Checked for errors, none found. Ran auto testing, unit is functioning properly in auto testing. Rechecked for errors, still no errors. Ran tachometer test, checks good. Ran calibration. Couldnt replicate the issue. No further issues at this point. Advised customer of this and advised if issue persists to let us know and we will come back with the control. If issue continues further please order W11417466 control."
Near San Antonio, TX 78254
Justin
Job Details: 03/05/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Replaced missing vent cover.
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/05/2021
WASHER MAYTAG MHWE201YW00 "Customer stated unit leaks and leaks more the heavier the load. Ran though multiple tests and found leak coming from door seal or bellow. Quoted 314.10 p&l, 432.09 total (sc,p&l plus tax). ESTIMATE ONLY! Collected sc; rqstng P&A on 1 WPW10381562 (Bellow)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/05/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Verified a voltage issue at he control. ; ordrng 1 W10892389 (Microcontroller)
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/05/2021
DRYER MAYTAG MGDB765FW0 The door is better but still pops open. Ordering new strike and front panel.; ordrng 1 279659 (Upper front panel white) and 1 W10675495 (Strike)
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 03/05/2021
WASHER AMANA NTW4516FW3 Checked washer found error code F8E1 and f2e1 checked water pressure from wall checked good cold water valve letting a trickle in ordering valve and control board to resolve issues. ; ordrng 1 W11101098 (cntrl-elec)
Near San Antonio, TX 78254
Justin
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Found one of the cables going to sump not fully plugged in. Was the main cause of pump not working.
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/05/2021
DRYER WHIRLPOOL WED5000DW2 The issue is the unit is non-functional. Found this to be caused by burned out L1 connector at the terminal block. Ordering new terminal wire kit to resolve the issue. Customer to provide new pigtail; ordrng 1 279318 (Terminal kit)
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/05/2021
DRYER WHIRLPOOL WED5620HW1 Customer stated that they have very long dry times also the timer changes during usage. Explained to customer the way the sensor cycle works and referred them to the use and care guide for proper drying procedures to avoid this problem. Unit has no issues and is testing good.
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer stated upper lights and freezer light not working. Found freezer light to be the issue. Part covered under concession. Quoted 223.48 for sc & labor, customer wished to proceed. Replaced module to resolve the issue. Unit testing good now. No further issues at this point. Collected sc & labor"
Near San Antonio, TX 78254
Justin
Job Details: 03/05/2021
DRYER MAYTAG MED7230HW1 "The whole drum and interior is covered in some kind of black dirt, almost looks like after a fire. Customer said she has used the unit twice and it started on the second time using it. Going to need drum, and heating element. I believe issue is coming from heating element.; ordrng 1 W10545923 (Drum) and 1 W11162465 (Bulkhead rear) and 1 W11162467 (Bulkhead front) and 1 WP3387747 (Heater)"
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/05/2021
WASHER MAYTAG MVWC416FW0 I delivered part.
Near San Antonio, TX 78225
Jesus C.
Job Details: 03/05/2021
WASHER MAYTAG MVWX655DW1 Tested unit. No cold water from valve. Will need new Atwater valve. Collected 150 for service fee. Will collect payment for repairs on next visit. Labor 80. 159.90 due next visit. ; ordrng 1 W11168740 (Valve)
Near Ingram, TX 78025
Colton B.
Job Details: 03/05/2021
WASHER MAYTAG MVWB950YG0 Issue is a leaking washer. Found a big hole in the recirculating pump hose. Ordering new hose to resolve issue. Quoted customer for P&L. Collected SC fee. Will call customer when part comes in.; ordrng 1 WPW10363892 (Recirculating pump hose)
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM Tested unit. Found door sagging. Causing frost in freezer. Adjusted freezer door. Gasket now sealing. No further issues. Tested to complete.
Near San Antonio, TX 78201
Richard G.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Replaced damper control. Tested to complete. Unit is good to go
Near San Antonio, TX 78245
Justin
Job Details: 03/05/2021
WASHER AMANA NTW4516FW3 "F7E6 stored in system, found capacitor working as designed. Motor is faulty, will need a replacement. ; ordrng 1 W10890624 (Motor)"
Near Ingram, TX 78025
Colton B.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL ED5PHAXMQ00 Issue is intermittent ice production. Called techline who helped me diagnose bad emitter and reliever boards. They also wanted me to clean out condenser. Ordering new boards to resolve issue. Collected SC fee and Quoted customer. ; ordrng 1 W10757851 (Emitter / receiver)
Near San Antonio, TX 78253
Justin
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Replaced missing badge, found freezer door gasket not set right. This is causing frost and ice buildup. Adjusted gasket, making a much better seal. Will have customer monitor for the next few days."
Near San Antonio, TX 78250
Richard G.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Customer complaint is that the water is not dispensing and sometimes the door open light is on when the doors are closed. Says he also tried to get into diagnostics but the control kicked him right out of it. Verified no water dispensing. Entered diagnostics, unit immediately left diagnostics and went into normal operation. Will need to replace control panel.; ordrng 1 W11082783 (Control)"
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Customer stated the issue is the unit is non-functional. Found it to be faulty start device. After replacing device, unit tested good with no further issues at this time."
Near San Antonio, TX 78254
Richard G.
Job Details: 03/05/2021
VENT HOOD UNKNOWN UXT5530AAS3 "Customer complaint is that the vent hood fell down from above the stove. Found that the vent hood was improperly installed and that the screws were barely holding the vent hood in place. Took quick pics of where the screws were not making contact with the cabinet. Slight scratching was found on the cabinet where the vent hood scratched it. Called techline to document. Spoke with Chris. Documented all issues, and transferred to safety. Spoke with Donna at safety team. File # 7730170443"
Near San Antonio, TX 78240
Justin
Job Details: 03/05/2021
WASHER WHIRLPOOL WFW92HEFW0 "F8E3, and F3E1 stored in unit. Customer does not want to pay for repair because they have an extended warranty. Cancel call, customer will contact extended warranty. Collected for service call."
Near Kerrville, TX 78028
Colton B.
Job Details: 03/05/2021
WASHER MAYTAG MVWX655DW1 Issue was that unit is not spinning properly. Finding issue t be a clogged drain. Removed clog from drain unit tested good. Collected SC fee + minor labor.