Service History 245

Near San Antonio, TX 78216
Ivan B.
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Checked refrigerator. Called tech line SR #7726356222 Bruce. Ice maker bad. Ordering replacement. Rescheduled 11/15; ordrng 1 W10888882 (ICEMAKER)
Near Boerne, TX 78015
Colton B.
Job Details: 11/12/2019
OVEN ELECTRIC (D KITCHEN AID KEBC207KBL03 Issue was a cracked inner glass panel. Unit will need new inner glass. Gave Loreta estimate of 191.88 after service call. Collected service call. Ordering glass and returning. ; ordrng 1 WP4449259 (glass-door)
Near San Antonio, TX 78256
L
Job Details: 11/12/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Need to order screws for door handle ; ordrng 1 W10319024 (nut) and 1 W10480830 (screw) and 1 W10618107 (glass-door)
Near Elmendorf, TX 78112
S. L.
Job Details: 11/12/2019
WASHER AMANA NTW4650YQ0 "Removed top replaced lid lock and power cord reassembled tested all operations normal, unit was not installed upon arrival and had other washer installed full of clothes, was unable to install washer customer will remove clothes and install washer himself advised customer of survey and paper."
Near Hot Springs Township, AR 71913
Doug M.
Job Details: 11/12/2019
WASHER MAYTAG MVWB865GW0 "Inspected unit for lid lock issue,performed service diagnostics found f7e6,f5e1f5e3 error codes,made sure basket spins freely,performed manual test found basket would not spin,laid does lock and unlock,inspected motor area found no broken wires,continuity tests good on harness,diagnosed to need main control due to not detecting lid is locked or unlocked,motor assembly due to not spinning basket; ordrng 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W11162440 (cntrl-elec)"
Near Hot Springs, AR 71909
Doug M.
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit for not making ice, performed service diagnostics found in step 36 ice box fan not running,test 56 E2 error icemaker motor can not find home position,test 59 icemaker did not rotate ccw or cw,diagnosed unit to need icemaker and fan; ordrng 1 W10846539 (evaporator fan blade) and 1 W11294907 (icemaker)"
Near Adkins, TX 78101
S. L.
Job Details: 11/12/2019
MICROWAVE OVEN KITCHENAID KMBS104ESS02 Found wave guide melted called techline spoke to Butch SR number 7726353253 he said to replace wave guide that this will cause moisture to build up as well. Went to parts house replaced inlet cover/wave guide tested all operations normal advised customer to wipe unit down before using to prevent grease splatter on new part . Advised of survey and paper.; pckd up 1 W11087199 (covr-inlet)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/12/2019
DRYER MAYTAG MEDC465HW0 Checked dryer was not heating. Found broken element replaced element with no change. Replaced thermal fuse and cutoff . Dryer started heating. Job complete. No further issues .
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 11/12/2019
WASHER MAYTAG MVWC465HW2 Checked washer found scraping noise coming from was basket. Removed basket found plastic causing noise. Ran diagnostics found no other issues with washer. Job complete.
Near Benton, AR 72019
Doug M.
Job Details: 11/12/2019
KITCHEN KITCHENAID KDFE104HPS0 "Inspected unit for not filling, found float switch not plugged in to harness not allowing unit to fill,reset contact to switch unit is now filling wash motor not starting with 120v,diagnosed to need pump&motor; ordrng 1 W11085683 (pump&motor)"
Near San Antonio, TX 78253
Justin
Job Details: 11/12/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS00 "Customer says display malfunctions when the door is opened. Checking unit on broil to see if I can replicate the issue. Touch screen is ran off of heat coming from finger, when you open door steam coming out hits UI and causes it to think the UI is being pressed. Went over survey with customer and stay behind."
Near San Antonio, TX 78249
Ivan B.
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRMF706EBS00 Checked refrigerator. Enter diagnostics and got no fault codes. Did service test and each component tested good. Got water and ice from dispensers no issues. Unit is operating properly. SR #7726355096 Dave from tech line says there are no known issues for this product with what u have described and confirms the unit is working as designed. Customer will call if any more issues. Collected 113.66 for service call.
Near San Antonio, TX 78258
L
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW4855HW1 Issue was unit not agitating. Replace actuator and capacitor. Ran diagnostics no error codes. Unit now agitating. No other issues job complete
Near San Antonio, TX 78258
L
Job Details: 11/12/2019
WASHER MAYTAG MVWB850YG1 Wrong unit. Costumer will call for the right unit
Near San Antonio, TX 78259
Jim G.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 No parts. Please make appointment when door is present.
Near San Antonio, TX 78256
Colton B.
Job Details: 11/12/2019
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 Issue was small ice cubes. Replaced valve to resolve issue. Collected for P&L.
Near San Antonio, TX 78211
Jesus C.
Job Details: 11/12/2019
RANGE MAYTAG MER8800FZ1 Found terminal block was damaged. Installed new terminal block. Tested range. No further issues. Tested to complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock
Near Hot Springs National Park, AR 71901
Doug M.
Job Details: 11/12/2019
LAUNDRY WHIRLPOOL WTW5000DW2 "Inspected unit for noise,performed service diagnostics found no error codes,performed spin and agitate to acuate shifter,informed customer that this is normal on this model,verified normal operation unit checks ok"
Near Little Rock, AR 72212
Doug M.
Job Details: 11/12/2019
FREEZER KITCHENAID KSC24C8EYY02 "Replaced compressor 3way valve and main control due to 3.83 amps,compressor not ramping up to speed and no frost pattern on evaporators,tested unit operation checks ok"
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced control panel skin. Unit matches now. No further issues. Yes to survey and leave behind.
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/11/2019
DISHWASHER KITCHENAID KDTM354DSS4 Replaced adjuster assembly. Rack sliding properly now. No further issues at this time. Yes to survey and leave behind. Collected 113.66 for service call.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/11/2019
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS2 Checked freezer found bad water level sensor. Replaced pump. Freezer checks good no issues with leaks or water level sensor. Job complete. Collected parts and labor.
Near Olmos Park, TX 78212
Ezequiel V.
Job Details: 11/11/2019
REFRIGERATOR KITCHEN AID KRFC300ESS01 Checked refrigerator found broken mullion. Replaced mullion. Refrigerator sealing as designed. Operating as designed.Parts collected on previous visit.
Near Shavano Park, TX 78249
Jim G.
Job Details: 11/11/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Replaced external diverted pump. Tested unit. Issue resolved. Survey!
Near San Antonio, TX 78261
Jim G.
Job Details: 11/11/2019
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Replaced diverted pump. Issue resolved. Tested properly.
Near San Antonio, TX 78218
Devon F.
Job Details: 11/11/2019
REFRIGERATOR KITCHENAID KRFC604FSS02 Customer complaint was unit not dispensing water. Upon arrival customer asked me if there was a video on how to replaced water valve I said idk customer then proceeded to ask more questions about whirlpool training. Customer also keeps trying to help but making job harder and wasting time customer is very annoying and needs to let tech work. Replaced water valve to resolve issue.
Near San Antonio, TX 78218
Devon F.
Job Details: 11/11/2019
DISHWASHER AMANA ADB1400AGB1 "Customer complaint was unit not draining ran diagnostics no error codes found, ran test mode heat comes on can hear water sizzle on heater element educated customer on heating operation on unit. Unit is operating as designed."
Near San Antonio, TX 78218
Devon F.
Job Details: 11/11/2019
RANGE AMANA AER6303MFS2 Customer complaint was unit door wouldn’t close. Upon arrival tech noticed a screw in door hinge took screw out unit is operating as designed.
Near San Antonio, TX 78244
Devon F.
Job Details: 11/11/2019
WASHER MAYTAG MVWB835DC4 Customer complaint was unit not starting replaced latch control board and bezel to resolve issue unit is operating as designed.
Near Castroville, TX 78009
Justin
Job Details: 11/11/2019
REFRIGERATOR KITCHENAID KSRS25RSMK01 Found piece broken off of the dispenser lever. Need to order that to help with warm air getting into ice bin. Cup fill for ice maker is broken and will need to be replaced. Customer has paid for labor and parts. ; ordrng 1 WP2305204 (ref dispenser lever) and 1 WP628356 (cup-fill)
Near San Antonio, TX 78216
Devon F.
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW4616FW2 "Customer complaint was unit not getting hot water during wash cycle checked main control board for proper voltage, Called tech line and spoke to Kurt he advised me that the unit is operating as designed. Hot water for this unit should be around 90 degrees. Tech feel very hot water in diagnostic mode."
Near San Antonio, TX 78232
L
Job Details: 11/11/2019
OVEN ELECTRIC (D KITCHENAID KEBC247VSS02 Issue was unit stuck on f2. Pull unit out found power cable pinched. Unplug unit and unit now working as design. Job complete
Near San Antonio, TX 78209
L
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Issue was unit not turning on. Replace control board and UI. UNIT NOW WORKING AS DESIGN. NO OTHER ISSUES. JOB COMPLETE.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Determined issue stems from faulty control. Ordering part will return to repair. ; ordrng 1 W11306302 (cntrl-elec)
Near San Antonio, TX 78258
Jim G.
Job Details: 11/11/2019
RANGE JENN-AIR n/a Determined issue was due to known issue with UI and rpms as per service pointer W10702370. ; ordrng 1 WPW10344082 (cntrl-elec)
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/11/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer issue was condensation building behind ice maker then leaking to the bottom of refrigerator compartment. Replaced rear seal and added some silicone to hopefully seal it up for good. Unit testing good.
Near Boerne, TX 78006
Colton B.
Job Details: 11/11/2019
BEVERAGE CENTER KITCHEN AID KUWR204ES800 "Issue was a noisy condenser fan. Replaced fan, unit tested good."
Near San Antonio, TX 78216
Devon F.
Job Details: 11/11/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Customer complaint was unit seal broken. Ordering new door seal to resolve issue.; ordrng 1 W10830162 (gasket-fip)
Near San Antonio, TX 78260
Steven G.
Job Details: 11/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Checked oven customer said when moisture hits control, unit starts setting different temps customer has to reset, talked to Andy with tech support RS7726333816 advised customer to cover food, or use a towel to cover control when removing food."
Near Garden Ridge, TX 78266
Steven G.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRB322DMHV00 "Replaced damper and door closure piece, verified unit cooling as should."
Near San Antonio, TX 78212
Steven G.
Job Details: 11/11/2019
MICROWAVE OVEN KITCHENAID KOCE500ESS05 "Replaced both inner and outer door, and arm hinge on microwave. Unit working as should."
Near San Antonio, TX 78217
Devon F.
Job Details: 11/11/2019
WASHER MAYTAG MVWX655DW "Customer complaint was unit not advancing. Ran diagnostic got F8E1 long fill error code. Replaced water valve then tested unit, unit not goes to wash by stays on wash. Ordering new control board to resolve issue.; ordrng 1 W10625696 (cntrl-elec)"
Near Terrell Hills, TX 78209
Steven G.
Job Details: 11/11/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced compressor assembly and put charge on unit. Added missing screws. Verified unit working as should.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Ice maker valve would not initiate. Called Tech-Line. File Number 7726331718. Determined that valve needs to be replaced. I ordered part.; ordrng 1 W10913947 (valve)
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/11/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Replaced console. Client was concerned about a gap between the unit. I explained to him that I would see if I could move it in any further. While trying to move it in further my glove smudged either fiber from the glove or residue from the oven into the white cabinetry. I asked him for a paper towel and tried to clean it off a bit with water. I asked him if he had any cleaner. He said not to worry about it. (Picture provided). I was unable to move it in any further but he said it was now fine. Fully functional. Job complete. I used one console. The other two parts listed were not sent or needed. I marked as other.
Near San Antonio, TX 78249
Colton B.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer issue was intermittent water dispensing and a no fill on ice maker. Issue appears to be the water valve but ordering a new ice maker just in case. Returning at a later date with parts.; ordrng 1 WPW10179146 (valve-inlt) and 1 WPW10300022 (icemaker)
Near Boerne, TX 78015
Douglas H.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM Found no issues with ice maker. Advised customer what he’s seeing is normal. He asked if using crushed ice would help. Advised could help with ice being stuck together.
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/11/2019
DRYER MAYTAG MEDX655DW0 Swapped out thermostat and cut off to resolve timing issues. Unit testing good now.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/11/2019
MICROWAVE OVEN KITCHENAID KOCE500ESS05 Last trip found faulty doors. Replaced doors. Issue still persists. Called techline. Spoke to Dustin. Dustin marked as un repairable due to damaged frame. Advised to have customer contact customer service. Sr 7726334176
Near San Antonio, TX 78216
Steven G.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "After checking unit found uv die on freezer Evaporator, ordering evaporator and returning in week, refrigerator and freezer cooling at moment. ; ordrng 1 W10248589 (EVAPORATOR )"
Near San Antonio, TX 78253
Justin
Job Details: 11/11/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Replaced housing and nut that holds microwave above range. Unit is good to go.
Near San Antonio, TX 78259
L
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Issue was bad ice maker. Replace ice maker and switch. Ice maker now working. Also found fill tube out place. Fix fill tube. No other issues. Job complete
Near San Antonio, TX 78228
Christian G.
Job Details: 11/11/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Issue stated by customer: door ice maker not making ice. Ran through diagnostic tests. Ice maker not responding to diagnostic. Ordering parts.; ordrng 1 W10908391 (icemaker)
Near San Antonio, TX 78205
Shawn W.
Job Details: 11/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Conducted diagnostics found an F6 E0 error code Oven user interface lost communication. The customer had recently received a F8 E0 error code lower fan speed underspeed, it was not in the saved error codes. When running component tests the error code came up and I did not hear it running. The lock initiated when not activated and the display screen went out of component testing when I was testing the lower bake. To be on the safe side I am ordering both control boards, the User Interface and an upper fan. ; ordrng 1 W11107244 (console) and 1 W11200129 (blower) and 1 W11253182 (cntrl-elec) and 1 W11253186 (cntrl-elec)"
Near San Antonio, TX 78258
L
Job Details: 11/11/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replace console. Tested oven at 350 for 10 minutes. Oven kept temperature at 350. No other issues. Job complete
Near San Antonio, TX 78231
Ivan B.
Job Details: 11/11/2019
MICROWAVE OVEN WHIRLPOOL UMV1160CS Ran service diagnostic on microwave. Found no failures and no faults. Test ran unit and it ran properly. Test ran defrost also with a frozen meal they would normally use and no issues. Unit operating properly. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/11/2019
WASHER MAYTAG MVWC415EW1 Installed new drain pump. Ran diagnostics. No issues during testing. Tested to complete. Collected labor and parts.
Near Adkins, TX 78101
Steven G.
Job Details: 11/11/2019
MW-HOOD COMBO AMANA AMV2307PFS "Microwave blowing bulbs, ordering lamp holder, bulb, and board. Returning next week; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp) and 1 W10849846 (CONTROL )"
Near San Antonio, TX 78210
Jesus C.
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDF330PAHW2 Installed new cord. Ran diagnostics. All test pass. No further issues. Tested to complete.
Near San Antonio, TX 78227
Justin
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Found front wheel loose, tightened down bolt and that raised the fridge to level out. Went over survey with customer and leave behind."
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 11/11/2019
DRYER WHIRLPOOL WED560LHW0 Checked dryer found blower rattling. Upon further inspection found blower broken with damage to the housing. Ordering housing and blower wheel.; ordrng 4 693995 (hex head screw)s and 1 W10211911 (housing) and 1 W11231979 (wheel)
Near San Antonio, TX 78260
L
Job Details: 11/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Issue is unit shuts down. Found bad UI. Not responding to oven. Keeps turning off. Ordering new UI. ; ordrng 1 W11107256 (console)
Near San Antonio, TX 78247
Devon F.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Customer complaint was unit had dent on door replaced door unit operating as designed.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Swapped out pan holder to resolve issues with drawer sliding in and out and leaving behind debris. Found a crack in the plastic for the shelf assembly. Order in part to resolve issue.; ordrng 1 W11188040 (shelf-glas)
Near Pleasanton, TX 78064
Jesus C.
Job Details: 11/11/2019
RANGE MAYTAG MES8800FZ2 Tested range. Front right and right rear burners are not working. Issue coming from wiring harness. Found broken wire in harness. Fixed wiring harness. Tested range. All burners are working properly. No further issues during testing. Tested to complete
Near San Antonio, TX 78232
Jim G.
Job Details: 11/11/2019
OVEN ELECTRIC (D JENNAIR JJW2830WP00 Replaced just the UI control board. Unit tested properly. Tested unit. Issue resolved.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/11/2019
WASHER MAYTAG MVWB855DC3 "Unit not functioning. Found F6e2 UI not hearing ACU. Replaced control, still getting error and not functioning. Ordering UI to resolve the issue. Needs Auth. ; rqstng P&A on 1 W11115283 (panel-cntl) and 1 W11171748 (cntrl-elec)"
Near San Antonio, TX 78260
L
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Issue is unit not drying. Found bad heater element. Ordering new part; ordrng 1 W10441445 (heater)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Ran diagnostics. Found EVAP fan in freezer bad. Ordered parts to resolve issues. ; ordrng 1 WPW10514110 (motor evaporator)
Near Boerne, TX 78006
Colton B.
Job Details: 11/11/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 "Issue was the evaporator fan not running. Went to replace fan and found a piece of foam insulation that was preventing fan blade from spinning. Removed foam, fan now blows as intended. Getting great airflow in the refrigerator compartment now. Unit testing good."
Near Von Ormy, TX 78073
Jesus C.
Job Details: 11/11/2019
DRYER WHIRLPOOL WED4850HW0 Arrived at home. Customer states she no longer needs service. Job is complete.
Near San Antonio, TX 78253
Justin
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found ice maker off in freezer section. Ran test 56 and saw codes still left in system. Unplugged unit to allow the Ui to clear faults. Faults cleared and freezer dumped ice in bin and called for water. Unit is showing to be good.
Near San Antonio, TX 78264
Jesus C.
Job Details: 11/11/2019
WASHER MAYTAG MVWC565FW1 Tested washer. Pressure sensor fault. Found pressure hose was kinked and causing issues during drain. Fixed hose. Tested washer. No further issues. Customer also has complaint about water fill level being too low. Advised customer that unit is water efficient and uses less water to wash clothing. Unit is working properly. Job complete.
Near , TX 78015
Tommy B.
Job Details: 11/11/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 Called techline spoke to David. SR# 7726255784 Called CXC spoke to Christy. Transferred to specialty department spoke to Tasha.8665505136. 7726235619
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 11/11/2019
COOKTOP ELECTRIC KITCHENAID KECC604BBL00 Last tech found faulty switches for left side of range. Swapped out with new parts and unit testing good now.
Near San Antonio, TX 78248
L
Job Details: 11/11/2019
MICROWAVE OVEN MAYTAG MMV4206FZ2 Issue was microwave not working. Unit was blinking 130 as of the time. Reset the breaker. Unit working as design. No other issues.
Near San Antonio, TX 78232
Jim G.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Ice maker valve heater is not functional. Door is needed. Please call when door is in. ; ordrng 1 LW11038917 (dor-fip)
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 F4 e3 error code. Bad motor. Ordered parts to resolve issues. ; ordrng 1 W11085683 (pump&motor)
Near Boerne, TX 78006
Colton B.
Job Details: 11/11/2019
COOKTOP ELECTRIC KITCHENAID KCED606GBL01 "Issue was blower fan not coming on. Plugged new blower fan in, unit still did not come on. Ordering a new switch and returning Monday; ordrng 1 W10866567 (swtch-oven)"
Near San Antonio, TX 78253
Justin
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced dampener control and tested unit to complete. Unit is good to go. 1 additional year builder warranty. Went over survey with customer and leave behind.
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/11/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HW3 Staff not available during time frame due to tech running behind (1-3). ; schdld next appmnt for 11/12 TUE !
Near San Antonio, TX 78231
Ivan B.
Job Details: 11/11/2019
WASHER MAYTAG MVWB865GW0 Checked washer got fault codes f3 e2 and f8 e1. Replaced water inlet valve. Tested and got no fault codes. Ran test cycle and unit operated properly. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78247
Devon F.
Job Details: 11/11/2019
DRYER WHIRLPOOL WED5620HW0 "Customer complaint was unit UI panel was dim, last visit tech diagnosed a bad control board and panel. This visit unit would not come on replaced ACU unit still no power checked continuity at heater relay failed. Ordering new wiring harness to resolve issue.; ordrng 1 W11310055 (harns-wire)"
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/11/2019
RANGE KITCHENAID KSDB900ESS2 One Orfis was not changed. Changed out. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78253
Justin
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Secured dishwasher with bracket and screws. Unit is good to go.
Near San Antonio, TX 78259
Jim G.
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW5000DW2 Found gearcase and possibly wash basket to be faulty causing the loads to wobble.; ordrng 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW4816FW1 Hot and cold hoses are reversed. Unit not level due to floor its on in shed. Unit testing good. No further issues at this point. Model and serial number not on unit.
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/11/2019
WASHER MAYTAG MVWB835DC3 "Checked washer got fault codes f2e1, f3e1, f9e1. Cleared codes and f3e1 remained. Went through all troubleshoot steps the hoses were free of debris, not crimped and properly connected. Issue is the elec control. Quoted 361.60 for p+l. Customer said they would have to think on it. Collected 113.66 for service call"
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 11/11/2019
WASHER MAYTAG MVWB835DC3 Checked washer ran diagnostics no issues. Checked for error codes none displayed. Washer operating as designed. Spoke with tech line about light received confirmation of no light in washer. SR7726338327.
Near Adkins, TX 78101
Steven G.
Job Details: 11/11/2019
REFRIGERATOR KITCHEN AID KFIS29BBMS00 "Checked refrigerator found unit not cooling low on freon, added dye drier and ordered Evaporator for refrigerator since it has silver one and not black; ordrng 1 W10687098 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"
Near La Vernia, TX 78121
Steven G.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL ED5FVGXWS00 "Checked refrigerator found unit cooling properly, could not find anything wrong customer to watch and call if any problems"
Near San Antonio, TX 78237
Christian G.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: ice tastes funny. Replaced water filter and filter housing. Unit test good. Informed customer of survey.
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/11/2019
WASHER MAYTAG MVWC415EW1 "Checked washer there was a grinding noise when entering spin cycle. Checked gear case found shield loose and damaged, gear case holes for shield are currently stripped unable to install shield. Ordering new gear case and shield.; rqstng P&A on 1 W10550173 (shield) and 1 W10795114 (gearcase)"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/11/2019
WASHER MAYTAG MHW6630HW0 Changed hot water valve. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78250
Christian G.
Job Details: 11/11/2019
DRYER MAYTAG MEDC465HW0 Issue stated by customer: dryer not operating. Found pulley loose and gasket stuck in drum. Adjusted and tightened all components. Unit test good. Informed customer of survey.
Near Schertz, TX 78154
Shawn W.
Job Details: 11/11/2019
WASHER MAYTAG MHW5630HC0 "Conducted diagnostics and found error code F0E2 Oversuds. F8E1 Long Fill. F5E2 Door Lock Failure. Found excessive pet hair in tub bellow. During quick service (QS) cycle the drum was not turning. I unplugged the unit, checked drum movement and it moved freely. Checked the resistance between pins 1,2 and 3. They all had the correct resistance of 6 to 20 ohms. During Test 9 of the QS the drum was not turning and test 13 was not even coming up. This calls for a new control board. I ordered the parts.; ordrng 1 W11329040 (cntrl-elec)"
Near San Antonio, TX 78216
Ivan B.
Job Details: 11/11/2019
WASHER AMANA NTW4516FW3 Unclogged drain holes. Unit draining properly now. No faults. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78245
Justin
Job Details: 11/11/2019
WASHER MAYTAG MVWB835DW0 "Replaced gearcase, wash plate. Testing unit in diagnostics. Ran a calibration on unit, unit is working correctly. Unit passed on high spin."
Near San Antonio, TX 78245
Justin
Job Details: 11/11/2019
RANGE WHIRLPOOL WFC150M0EB3 "Customer was concerned with the burners, thought the burners were not working. The whole burner does not light on these models. Unit is good to go. Spoke about survey and leave behind."
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/11/2019
WASHER MAYTAG MVWB835DW4 Tested washer. Basket is sitting cantered inside tub. Basket is flush to tub. Found driveshaft on gearcase is not straight. Will have to order new gearcase. Ordering Gearcase. ; ordrng 1 W10868473 (gearcase)