Service History 245

Near Sherwood, AR 72120
Doug M.
Job Details: 09/13/2019
OVEN WHIRLPOOL WFE505W0HS1 "Inspected unit for no operation found short at terminal block,diagnosed to need terminal block and nuts; ordrng 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)"
Near Cabot, AR 72023
Doug M.
Job Details: 09/13/2019
M/W OTR WHIRLPOOL WMH32519HZ1 "Installed capacitor and diode for not heating did not fix unit,additional parts need transformer and magnetron due to high voltage short; ordrng 1 W10836753 (transformr) and 1 WPW10693025 (magnetron)"
Near Conway, AR 72034
Doug M.
Job Details: 09/12/2019
OVEN WHIRLPOOL WFE505W0HS1 "Inspected unit for oven and broiler not heating,removed access panel to test voltage found connection at terminal block burnt from short,diagnosed to need terminal block and nuts,explained to customer power will not be covered by warranty ; ordrng 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)"
Near North Little Rock, AR 72118
Doug M.
Job Details: 09/12/2019
DRYER MAYTAG MGDB835DW3 "While attempting to replace drive motor blower wheel broke when trying to remove wheel from motor shaft due to being to tight,called partner team for policy adjust for additional parts MM2GV00AP1; ordrng 1 WP697772 (blower wheel)"
Near Little Rock, AR 72207
Doug M.
Job Details: 09/12/2019
WASHER WHIRLPOOL WFW8620HC "Inspected unit for not starting,tried to perform service diagnostics unit unit would go into diagnostics but then screen goes blank then flashes then back to blank,tested wire harness checked ok,incoming 120v checks ok,diagnosed to need acu and console ; ordrng 1 W11327395 (cntrl-elec) and 1 W11352122 (ACU)"
Near North Little Rock, AR 72118
Doug M.
Job Details: 09/12/2019
RANGE JENN-AIR JES9750CAB01 "Inspected unit for not oven not working found everything working on unit working,called tech line found no error codes in service diagnostics,ran unit with cooktop on high and oven set on 350,to see if it would trip breaker as customer explained breaker had tripped twice,tech line suggested that customer could have a bad breaker or outlet,documented call sr# 7725829150,as of now unit checks ok"
Near North Little Rock, AR 72116
Doug M.
Job Details: 09/12/2019
WASHER MAYTAG MVWC565FW1 "Inspected unit for not starting,tried to perform service diagnostics found no response,found green led light on main control not on,tested for 120v to control checked ok,replaced main control,calibrated unit, operation checks ok; pckd up 1 W11162438 (cntrl-elec)"
Near Little Rock, AR 72204
Doug M.
Job Details: 09/12/2019
RANGE WHIRLPOOL WFG320M0BW2 "Inspected for oven being to hot,found customer linoleum burnt under unit,took picture to document,ran test cycle at 350 degrees found when unit got to set temp when alarm beeped that it was 455 degrees inside oven,checked calibration was set on lowest setting,found no resistance from board to temp sensor,diagnosed to need oven control and temp sensor ; ordrng 1 W11113908 (cntrl-elec) and 1 WPW10181986 (sensor)"
Near Little Rock, AR 72206
Doug M.
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Replaced door slides due to broken tabs not allowing freezer door to close properly,also found secondary issue with drain,ice build up in evaporator tray,removed ice,installed p-trap,tested unit operation checks ok ; used 1 W10619951 (P-TRAP) from stock"
Near Alice, TX 78332
Adam
Job Details: 09/12/2019
WASHER MAYTAG MVWB765FW3 Inspection of unit shows air code for inlet water temperature failure. Customer complaint of unit will slowly fill with water overtime. Inspection of unit shows water valve is partially seized open. Replaced valve to resolve issue.; ordrng 1 W11096285 (housing)
Near Corpus Christi, TX 78415
Adam
Job Details: 09/12/2019
WASHER MAYTAG MVWB765FW1 Testing of unit shows water valves will not dispense water automatic and manual testing show same results. Replace housing to resolve issue; ordrng 1 W11096285 (housing)
Near Little Rock, AR 72223
Doug M.
Job Details: 09/12/2019
DRYER MAYTAG MEDX655DW1 "Installed dryer kit due to fluttering noise coming from drum rollers,tested unit operation checks ok"
Near Corpus Christi, TX 78413
Adam
Job Details: 09/12/2019
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows uncontrollable wobble in the units banging heavily against sides of cabinet. Replace gear case suspension wash plate and tub to resolve issue; ordrng 6 8533953 (screw)s and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10586077 (basket) and 1 W10609476 (washplate) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10748956 (suspension)
Near Little Rock, AR 72204
Doug M.
Job Details: 09/12/2019
KITCHEN WHIRLPOOL WRS588FIHZ00 "Inspected unit found screws that handles set on were loose not allowing handles to seat properly,tightened screws,tested unit operation checks ok"
Near Little Rock, AR 72209
Doug M.
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL MZD2666KEB "Inspected unit for crisper temperature concerns,found crisper air control had come off liner causing cold air to continue to flow onto crisper drawers,inspected air control found no broken tabs,reset air slide control, operation checks ok"
Near Victoria, TX 77901
Michael
Job Details: 09/12/2019
WASHER MAYTAG MHWE200XW00 "I didn’t have the part in my bin, called and spoke with Cruz about the part, to reschedule customer. He called back and said Thursday would be a good day to reschedule the customer ; schdld next appmnt for 9/19 THU !"
Near Little Rock, AR 72212
Doug M.
Job Details: 09/12/2019
ICEMAKER KITCHENAID KUIC18NNZS0 "Showed up to house met Tim,which I have never dealt with on prior calls,been out twice unit NOT making ice,each visit which is documented in notes,unit making ice before I left,today walked into house Tim starts yelling at me from the beginning that the unit now is making too much ice contradicting his partner of unit not making ice,also that the unit is flush with cabinet,base of unit is hitting drain (pic on SD-QuickPic) so cannot push unit back any further,Tim started threatening to sue our company and other choice words,called Wayne to document situation,walked away from service call due to customer (Tim’s) demeanor towards me"
Near Victoria, TX 77901
Michael
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL ED5PHEXRT00 "There was barely any air coming from the air damper, the freezer was working normal, was not frozen at the evaporator. Ordered parts to resolve issue; ordrng 1 W10853646 (harns-wire) and 1 W11256541 (arm-pivot) and 1 WP2182195 (cam) and 1 WPW10151374 (air damper) and 1 WPW10366605 (cntrl-elec)"
Near Victoria, TX 77901
Michael
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "The evaporator froze up in the freezer, defrosted the evaporator. I thought it was a fan motor assembly that came with the thermistor when I changed out parts, wasn’t the case ordered part to resolve issue, heater is good.; ordrng 1 WPW10383615 (thermistor)"
Near Alice, TX 78332
Adam
Job Details: 09/12/2019
WASHER MAYTAG MVWC565FW During wash process A pillow case manage to get stuck between wash play in the tub. Removed wash plate to remove pillowcase no physical damage done to the unit. No error codes found machine runs as designed. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customers complaint is that the dispenser was not putting out cubes, was always coming out crushed. Found the ice full of ice and clumped up not allowing the cubes on top to come out. Advised the customer if she’s not using ice that often to empty out the ice container more often to prevent this from happening., the appliance is working normal. She also complained about the water pressure at the water dispenser, I removed the filter and it it back in, it made a difference and went back to what it was, advised her to replace the filter and it should make a difference, the displace was showing to order the filter."
Near Victoria, TX 77904
Michael
Job Details: 09/12/2019
MICROWAVE WHIRLPOOL UMV1160CW7 "Everything works on the appliance except it’s not heating, ordered magnetron and other parts just in case to resolve issue ; ordrng 1 W10598693 (thrmst-fix) and 1 W10754299 (magnetron) and 1 W10836753 (transformr) and 1 W11256462 (diode)"
Near Corpus Christi, TX 78413
Adam
Job Details: 09/12/2019
RANGE WHIRLPOOL WFE505W0HW0 Inspection of unit shows seal was partially falling off. Reposition seal issue resolved
Near Corpus Christi, TX 78415
Adam
Job Details: 09/12/2019
WASHER MAYTAG MVWC415EW1 Inspection of unit shows error code for over suds and long fill no fill. Replace water valve to resolve issue. Advise customer once valve has been replaced to flush the system to resolve the over suds issue; rqstng P&A on 1 W10701459 (valve)
Near Victoria, TX 77901
Michael
Job Details: 09/12/2019
WASHER WHIRLPOOL WTW5000DW2 "Installed parts ordered and made some repairs on the cabinet. Calibrated and performed a diagnostics test, completed with no error codes, the appliance is spinning and working normal"
Near Corpus Christi, TX 78412
Adam
Job Details: 09/12/2019
OVEN WHIRLPOOL WOS51ES4ES01 Sr#7725667640. Install components tested unit issue resolved
Near Roanoke, VA 24018
Uriah B.
Job Details: 09/12/2019
KITCHEN KITCHENAID KDFE104HPS0 "Replaced pump and motor. Pumping fine, but mold for OWI sensor is not correct and OWI sensor will not seat properly into position. Needs new pump and motor to seat OWI sensor properly. Cx award of issue.; ordrng 1 W11085683 (pump&motor)"
Near Roanoke, VA 24019
Uriah B.
Job Details: 09/12/2019
KITCHEN MAYTAG MDB7749SBM2 W10595568. - control board. W10811169. - UI.WPW10401481. - W10871222. - Wire harness.WPW10401502. - jumper wire Needs parts listed above. Diagnose under MLYQSLYWL1MM2NSM2WP1; ordrng 1 W10595568 (cntrl-elec) and 1 W10811169 (panel-cntl) and 1 W10871222 (harns-wire) and 1 WPW10401481 (pocket-hdl) and 1 WPW10401502 (wire)
Near Victoria, TX 77905
Michael
Job Details: 09/12/2019
OVEN KITCHEN AID KOSE500ESS04 "Found error code F9E0, cleared code and turned the breaker off for about 3 minutes and turned breaker back on. Tested the oven temperature with my meter and the temperature was good. Checked for error codes, no faults, showed to be Good"
Near Roanoke, VA 24019
Uriah B.
Job Details: 09/12/2019
WASHER MAYTAG MHW3505FW1 "Found drain hose retainer clip broken, so drain hose was loose in the cabinet and vibrating when in spin. ; ordrng 1 W10441646 (clip) and 1 W10822038 (clip)"
Near Corpus Christi, TX 78404
Adam
Job Details: 09/12/2019
DRYER MAYTAG MEDC465HW0 Inspection of unit shows all functions work as designed. Unit is getting proper voltage and cycling through the heat correctly. Inspection of dryer vent shows clean and clear. Issue resolved.
Near Corpus Christi, TX 78415
Adam
Job Details: 09/12/2019
RANGE WHIRLPOOL WFE540H0AS0 Install components issue resolved
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/12/2019
FREEZER WHIRLPOOL WRF555SDFZ05 SR7725837399WPW10276647 - freezer fan and thermistors. W11043763 - control board Thermistor for the freezer.; ordrng 1 12002355 (thermistor kit) and 1 W11043763 (cntrl-elec) and 1 WPW10276647 (motor-evap)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/12/2019
M/W OTR WHIRLPOOL WMH31017HS2 "Found unit running, but only 222watts and 11.5 amps. Customer stated that the fan turned on on its own and shut off by itself as well. Needs magnetron, transformer, capacitor, diode, and control board. ; ordrng 1 W10754299 (magnetron) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W10886077 (diode) and 1 W10892389 (cntrl-elec)"
Near Kingsville, TX 78363
Adam
Job Details: 09/12/2019
DRYER WHIRLPOOL WED4815EW1 Install components issue resolved
Near Victoria, TX 77905
Michael
Job Details: 09/12/2019
MICROWAVE WHIRLPOOL KMCS1016GSS "The customer had seen some scratches and bubbling on the keypad and wasn’t sure if it was the protective plastic film. It was the plastic film, removed it, the appliance is working normal, no further issues"
Near Victoria, TX 77904
Michael
Job Details: 09/12/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed drain pump and ran a diagnostics test, completed with no error codes, appliance is draining and working normal"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL WRS586FLDM01 "Icemaker completed a harvest and then there was no power found to the icemaker. Reset by unplugging. Power came back to the icemaker and ran through harvest, including fill. Needs control board. ; ordrng 1 W11035839 (cntrl-elec)"
Near Dublin, VA 24084
Uriah B.
Job Details: 09/12/2019
WASHER WHIRLPOOL WTW4816FW2 Cold valve slow. Cold side of inlet valve clogged. Replaced with truck stock. Recalibrated load size and ran test cycle. All checks ok at this time. ; used 1 W11210459 (INLET VALVE) from stock
Near Roanoke, VA 24017
Uriah B.
Job Details: 09/12/2019
WASHER AMANA NTW4516FW3 Replaced control board and actuator. Ran load calibration and auto test. All checks ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/12/2019
ICEMAKER KITCHENAID KSRG25FKSS16 Needs optic sensor. W10757851. ordrng 1 W10757851 (optic bd set ref)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/12/2019
WASHER WHIRLPOOL WFW5620HW0 Small protrusions in the drum. Needs new drum.; ordrng 1 W11287251 (TUB AND DRUM)
Near Pulaski, VA 24301
Uriah B.
Job Details: 09/12/2019
DISHWASHER KITCHENAID KDTM404ESS3 F6e1F9e4Found unit not getting enough water. Confirmed good flow at the hose. Needs new inlet valve. ; ordrng 1 W11175771 (valve-inlt)
Near Roanoke, VA 24017
Uriah B.
Job Details: 09/12/2019
WASHER MAYTAG MVWC415EW1 "F7e6Unable to recreate the problem. Filled basket up to about 3/4 of water and agitated. No leaking occurred. Drained the unit fully and refilled about 1/3 or so. Drained again. Both times the standpipe filled to about 3-4 inches below the top. With soap in the drain, it is possible some spilled over and produced “leaking”.Cx to observe."
Near Pulaski, VA 24301
Uriah B.
Job Details: 09/12/2019
FREEZER WHIRLPOOL WZF793020DW03 Needs door and hinges.; ordrng 1 W10574264 (hinge-door (BOTTOM)) and 1 W10747004 (dor-fmd) and 1 WP2261963 (hinge-door (TOP))
Near Pulaski, VA 24301
Uriah B.
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWS04 Found ice built up on freezer bottom. Cleared drain and replaced duck bill with p-trap.
Near Radford, VA 24141
Uriah B.
Job Details: 09/12/2019
DRYER WHIRLPOOL MEDC465HW0 Found unit turning but no heat. Found improper voltage to right leg. No 240 present between both legs. No 120 at right leg (looking at unit from rear). Needs electrician to check breaker and receptacle.
Near Wytheville, VA 24382
Uriah B.
Job Details: 09/12/2019
DISHWASHER WHIRLPOOL WDF520PADM7 F4e3F3e3Found water turned off to unit.
Near Roland, AR 72135
Doug M.
Job Details: 09/10/2019
COMPACTOR MAYTAG MTUC7500ADM0 "Replaced drive motor due to ram not going down per tech line saying first new motor is bad with everything testing good,after replacing second motor unit still doing same thing,second new motor started smoking after 3rd test,manual turn ram towards down position started unit ram did not go down until I pulled back on directional switch arm,ram went down and stopped motor smoking again,diagnosed to need switch and drive motor ; ordrng 1 W10439651 (motor-drv) and 1 WP777811 (switch-dir)"
Near Quitman, AR 72131
Doug M.
Job Details: 09/10/2019
DRYER WHIRLPOOL MDE7460AYQ "Replaced timer due to not advancing to off position not allowing unit to turn off and end of cycle,tested unit operation checks ok"
Near Runge, TX 78151
Michael
Job Details: 09/10/2019
WASHER WHIRLPOOL WTW4815EW1 "I ran an extension cord to a different wall outlet, calibrated and performed an automatic diagnostics test, completed with no error codes. This is an elderly woman, I advised her a 2nd time that the adapter she is using on a 2 prong wall outlet was bad, advised it would be best to get a qualified electrician to install the correct wall outlet which is best for the appliance, I also advised not to leave it on the extension cord. The appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/10/2019
MICROWAVE WHIRLPOOL WOC75EC0HV01 "The microwave stopped heating, found F1E6 error code, turned the breaker off for 15 minutes and turned back on to reset. Put a cup of water for 1 minute after 30 seconds it shut off and gave me error F1E6 magnetron again. Ordered part to resolve issue ; ordrng 1 W11098747 (magnetron)"
Near Corpus Christi, TX 78413
Adam
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Install components issue resolved instructed customer for proper temperature recommendations for both fridge and freezer section as well as humidity controls and cold colder setting for crisper drawer. Issue resolved
Near Corpus Christi, TX 78416
Adam
Job Details: 09/10/2019
WASHER WHIRLPOOL ATW4675YQ1 Install components calibrated unit ran test cycle no strange noises coming from unit all acceptable sounds are normal operating noise. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 09/10/2019
DRYER MAYTAG MEDB835DW4 Install components tested unit issue resolved.
Near Corpus Christi, TX 78418
Adam
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Inspection of unit shows constant clicking from start Device to compressor also compressor is incredibly hot when it does start to run. Unit was running fine one day and then stopped completely the next. Replaced compressor to resolve issue.; ordrng 1 W10879296 (compressor)
Near Corpus Christi, TX 78413
Adam
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Install components calibrated unit issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "The ice container is slipping and not dispensing ice, ordered parts to resolve issue.; ordrng 1 W11347840 (ICE CONTAINER ) and 1 WP2220458 (coupling)"
Near Port Lavaca, TX 77979
Michael
Job Details: 09/10/2019
WASHER MAYTAG MHW5500FW1 "The appliance wasn’t plugged in on arrival, plugged appliance in and the drain pump and on and stayed on for about 7 minutes, shut down and unlocked the appliance. Found Error code F3E1, cleared error code and ran a diagnostics test, completed with no error codes, lid lock and appliance are working normal"
Near Port O'Connor, TX 77982
Michael
Job Details: 09/10/2019
WASHER MAYTAG MVWC565FW1 "Error codes F2E1, F7E1, cleared error codes and attempted to calibrate the appliance but the motor was stuck and it wouldn’t agitate. Found the terminal to the capacitor was bent, straightened it out and tested it, Bad capacitor, installed one from truck stock, calibrated and performed a diagnostics test, appliance completed with no error codes, also tested on manual, the appliance is working normal"
Near Corpus Christi, TX 78415
Adam
Job Details: 09/10/2019
DRYER MAYTAG MEDB765FC0 Inspection of unit shows both strike and catch are slightly bent out of place. Replace both to resolve issue; ordrng 1 3389441 (sub 279570) and 1 W10675495 (strike)
Near Max Meadows, VA 24360
Uriah B.
Job Details: 09/10/2019
LAUNDRY WHIR WRS555SIHZ00 Harvest cycle twice was successful. Tried water to icemaker and nothing. Water to dispenser is good. Needs valve. ; ordrng 1 WPW10179146 (valve-inlt)
Near Wytheville, VA 24382
Uriah B.
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found the bale arm had been dislodged. Reinserted arm and ran test harvest cycle. Completed cycle and filed with water.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Found that the sealed system tubing was vibrating against the compressor. Moved the tubing to proper location. Noses ceased. Customer to observe. Cx name is Nelson, not “Welson”."
Near Salem, VA 24153
Chris S.
Job Details: 09/10/2019
REFRIGERATOR KITCHENAID WRV986FDEM00 Fridge door door had been left open very slightly and the ice had melted. Customer was also concerned with the door sealing properly. All operations check ok at this time. I sealed the frame with adhesive. ; used 1 8201711 (ADHESIVE ) from stock
Near Troutville, VA 24175
Chris S.
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 RC evaporator is frosted over There is a service pointer to replace the evaporator cover and control board. ; rqstng P&A on 1 W10889841 (cover-evap) and 1 W11389713 (CONTROL BOARD )
Near Roanoke, VA 24018
Chris S.
Job Details: 09/10/2019
FR DR DVE TL PAN WHIRLPOOL WRX735SDBM04 Installed led module and checked operation. All operations check ok.
Near Roanoke, VA 24018
Chris S.
Job Details: 09/10/2019
KITCHEN KITCHENAID KDTE334GPS0 Found almost half of the water ports were clogged with food particles. I cleared the particles and checked operation. All operations check ok. The dishwasher may have had food particles on the heating element to cause the burning smell There was no odd smell when I had the heating element hot. Dishes need to be rinsed better so as not to get so many food scraps in the dishwasher.
Near Roanoke, VA 24014
Chris S.
Job Details: 09/10/2019
SXS 25'&#03 WHIRLPOOL WRS950SIAM00 Installed the hinge and door cam. Checked operation. All operations check ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/10/2019
RANGE WHIRLPOOL WGE745C0FS01 Found console dented on the top. Replaced console. All checks ok at this time.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Found water tube to dispenser had split and when calling for water the water poured out from behind the UI. Needs water tube. ; ordrng 1 WPW10386778 (tube-water)
Near Blacksburg, VA 24060
Chris S.
Job Details: 09/10/2019
DRYER GE GTD33EASK0WW Found thumb drive stuck in the bearing ring. Removed thumb drive and checked operation. All operations check ok.
Near Roanoke, VA 24018
Chris S.
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 There was food pack blocking the air flow. I removed the block and instructed customer on air flow.
Near Fairlawn, VA 24141
Chris S.
Job Details: 09/10/2019
RANGE WHIRLPOOL WFE505W0HZ0 Door seal isn’t sealing properly. Will replace door seal. Customer was concerned that there may be a recall on the range. I called partner team and there is no recall. ; ordrng 1 WPW10129032 (gaskt-door)
Near Riviera, TX 78379
Adam
Job Details: 09/09/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspection of unit shows motor for ice dispenser not catching gear sounds like it’s slipping or stripped out. Replace motor and ice container to resolve issue. Job will require authorization.; rqstng P&A on 1 W10215646 (motor,dispenser) and 1 W10564750 (ice-contnr) and 1 W10664669 (plate)"
Near Mathis, TX 78368
Michael
Job Details: 09/09/2019
WASHER MAYTAG MVWB835DW3 "No power on arrival, would not power on, voltage good at wall outlet. Unplugged appliance and Installed new control, plugged back in and was able to put into diagnostics, saw error code F6E2 UI communication error, cleared error code but was unable to navigate, powered appliance off and went back into diagnostics still wouldn’t let me navigate and it gave error code F6E2 again. Ordered console to resolve issue ; ordrng 1 W11112656 (console)"
Near Alice, TX 78332
Adam
Job Details: 09/09/2019
WASHER MAYTAG MVWX655DW1 Inspection of unit shows error code for long fill no fill. Also when you plug the unit back in drain pump starts to run automatically. Replace drain pump and water valve to resolve issue. Customer did confirm they have very bad water pressure in the home. Stated to customer water valve may not fix the Issue if you have low to no water pressure. Also spoke with customer about proper installation of drain hose drain hose has no air gap in his tight fitting into drain pipe. Advise customer this would have to be changed that drain hose needs to have air gap. Replace drain pump and water valve to resolve issue; ordrng 1 W10678676 (housing) and 1 W10727777 (pump-water)
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2019
DRYER WHIRLPOOL WED4815EW1 Dryer will not that is getting correct voltage. Replace timer and thermostats to resolve issue; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10185982 (timer) and 1 W10724237 (element)
Near Beeville, TX 78102
Michael
Job Details: 09/09/2019
WASHER WHIRLPOOL CET9000GQ0 "Installed parts ordered, and ran diagnostics ,appliance is working normal, it had a lot of soap suds, advised the customer to make sure they don’t use too much detergent and it’s an HE detergent. Advised she may want to run a couple of wash cycles to get rid of the soap before residents use it again."
Near Robstown, TX 78380
Adam
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Customer has to reschedule appointment.; schdld next appmnt for 9/12 THU !
Near George West, TX 78022
Michael
Job Details: 09/09/2019
RANGE WHIRLPOOL WFE540H0ES1 "The customer said that the edge of cooktop surface gets really hot, said that the door hinges and seal had already been replaced. Turned oven on to 500 degrees for about 20 minutes, door is sealing properly and heat is escaping through the vents normal. Took temperature with my laser at the edge of cooktop the highest it got was 193 degrees,, advised the customer the appliance is working normal, was not satisfied. Called tech line and spoke with Mike SR 7725781604. I told him all I’d done, he said the appliance is working as designed, doesn’t matter how hot the cooktop gets it is known as a hot surface anytime the oven or cooktop are being used, said if the customer is not satisfied , refer them to underwriter laboratories."
Near Sandia, TX 78383
Michael
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "The compressor was not running on arrival, unplugged appliance and removed back cover, capacitor was good, I installed starting device from truck stock, the compressor and condenser fan started up. The appliance is working normal, advised the customer to give 24 hrs for appliance to cool.; used 1 8201786 (START DEVICE KIT) from stock"
Near Port Aransas, TX 78373
Adam
Job Details: 09/09/2019
WASHER MAYTAG MVWC416FW0 Install components calibrated unit ran verification cycle issue resolved.
Near Portland, TX 78374
Adam
Job Details: 09/09/2019
DRYER WHIRLPOOL WED4815EW1 Install components issue resolved. Dryer is reaching and keeping temperature. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 "Put appliance into diagnostics and ran all ice maker test and optics test all past. Called and spoke with Butch at whirlpool tech line SR 7725792713. I told him which tests I had run and he said if all had passed that I would need to order the UI and ice box adapter, ordered parts ; ordrng 1 W10894103 (cntrl-elec) and 1 W11126056 (adapter)"
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2019
WASHER WHIRLPOOL WTW5000DW0 Inspection of unit shows no error codes drain pump is continuously running also customer complaint of unit would start running or agitating/spinning when lid was up and not in locked position. Replace lid lock drain pump and control board to resolve issue. Job will require authorization; rqstng P&A on 1 W10238287 (latch) and 1 W10240513 (door strike) and 1 W10581874 (pump-water) and 1 W10634026 (cntrl-elec)
Near Bloomington, TX 77951
Michael
Job Details: 09/09/2019
WASHER WHIRLPOOL WTW7000DW3 "Error code F0E4, F2E1, cleared error codes and tested the inlet valve on manual test. When it called for cold water it was hot and hot was cold, hoses were crossed, made correction, calibrated and tested water valve, it’s working normal. Ran an automatic diagnostics test, completed with no error codes, appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Install components. Issue resolved no visible air gaps or leaks in seal advise customer of 7 day cure time for adhesive indoor customer will be able to use fridge like regular after 5 to 10 minutes of set time
Near Riviera, TX 78379
Adam
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Install component issue resolved. I did advise customer of a 24 hour wait. For unit to come back to temperature
Near Corpus Christi, TX 78412
Adam
Job Details: 09/09/2019
RANGE WHIRLPOOL WFE320M0EW Inspection of unit shows error code F9. Error comes back as power supply issue. Unit is getting correct voltage from power source. Replace bake element and control to resolve issue.; ordrng 1 W10308477 (elmnt-bake) and 1 W10887899 (cntrl-elec)
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
WASHER MAYTAG MVWB835DW1 "Installed new console, the appliance powered on, calibrated and performed a diagnostics test, completed with no error codes, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
ICEMAKER JENN-AIR JIM158XXRS0 "The ice maker still isn’t making ice after installing new water level sensor. Powered the unit off and unplugged for 5 minutes and powered back on. During the process no water was activated and the recirculation pump came on and was squealing due to no water. Called and spoke with Nick on what I’d done, he said to order the smart valve, ordered valve and gave customer the cost of the part ; ordrng 1 W10585391 (valve)"
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRX735SDHB00 "Installed new light switch, appliance is working normal, no further issues"
Near Victoria, TX 77905
Michael
Job Details: 09/09/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "The customer said the appliance would come on and off, said it has been doing for the last 5 hrs. It would not power on, turn the breaker off for 1 minute and turned it back on. The appliance powered on with 48 minutes left on a wash cycle, canceled it and it would power back on by itself and then shut back off. wiring on the appliance was good, removed inside door panel and checked the connections, unplugged the UI from control and plugged back in, I was able to get into diagnostics, no error codes, ran a diagnostics test and it completed with no error codes. The customer started a wash cycle before I left. Possible it wasn’t making a good connection at this point all is working normal."
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
REFRIGERATOR JENN-AIR JS48SEDUDW12 "Authorization JL04C00DP1. The frost build up has stopped after making repairs on the last visit but it’s still leaking water, found that it’s leaking from the one of the screw holes from the ice maker. I tested the ice maker the 1st time and it didn’t leak but when it’s tightened with the screw to hold in place it leaks, ordered new ice maker.; ordrng 1 WPW10277448 (icemaker)"
Near Kingsville, TX 78363
Adam
Job Details: 09/09/2019
DRYER MAYTAG MEDC465HW Inspected units dryer is working correctly and getting proper voltage heats and spins as it should.
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
WASHER MAYTAG MVWC415EW2 "Error code F0E5, F0E4, F5E3, F7E6, cleared error codes and attempted to calibrate, the wash plate was spinning freely, remove the hub and it was stripped. Left unplugged and ordered parts to resolve the issue.; ordrng 1 W10528947 (drive hub kit) and 1 W10772621 (screw) and 1 W10836496 (agitator) and 1 W10850126 (dispenser)"
Near Victoria, TX 77904
Michael
Job Details: 09/09/2019
OVEN MAYTAG MEW9630FZ03 "Error code The oven lights will not go off inside the oven F5E1; F5E4, cleared error codes and tried to test the motor UI would not allow me to. Ordered control and UI.; ordrng 1 W10914529 (panl-cntrl) and 1 W11032469 (cntrl-elec)"
Near Victoria, TX 77905
Michael
Job Details: 09/09/2019
WASHER WHIRLPOOL WTW8900BC0 "Put appliance into automatic diagnostics, no error codes, completed with no error code. Put appliance into manual spin and it was making a squealing noise, unable to remove the wash plate. Ordered parts to resolve the issue; rqstng P&A on 1 W10381077 (tub-outer) and 1 W10549509 (basket), ordrng 1 WPW10076270 (screw), rqstng P&A on 1 WPW10380698 (washplate)"
Near Wytheville, VA 24382
Uriah B.
Job Details: 09/09/2019
RANGE JENN-AIR JES9800BAS18 Replaced bake element. Ran test of bake cycle. Preheat reached 375 in test. Control not in yet.