Service History 244

Near San Antonio, TX 78260
Ivan B.
Job Details: 12/20/2019
WASHER WHIRLPOOL WTW8600YW1 Replaced suspension. Ran test cycle unit operated properly until spin cycle then gave unbalanced load. On spin I heard a lot of grinding. Drive system bad. Ordered replacement.; rqstng P&A on 1 W10137698 (DRIVE MOTOR)
Near San Antonio, TX 78253
Richard G.
Job Details: 12/20/2019
RANGE WHIRLPOOL WFG320M0BB2 "Customer complaint is that the oven will do nothing. Cooktop is working. Bake and broil are not working. Igniters are not clicking. Called techline, spoke with David, traced power to igniter. Found bad igniter. Igniter has been replaced within 90 days.; ordrng 1 W10914411 (igntr-oven)"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/20/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue stated by customer: dent when unit was installed. Installed RH door. Unit good. Informed customer of survey.
Near Cibolo, TX 78108
S. L.
Job Details: 12/20/2019
WASHER MAYTAG MVWB765FW0 "Found UI not responding, removed console tested incoming power polarity good voltage good. Tested harness and ACU found console needs to be replaced Needs OTL authorization.; rqstng P&A on 1 W10894651 (console)"
Near San Antonio, TX 78247
Steven G.
Job Details: 12/20/2019
RANGE WHIRLPOOL WEE510S0FS1 "Checked range found F3 E0 fault code coming up won’t clear checked sensor found ok, checked control board and found sensor harness not plugged in, attached connection checked operation unit working normal now"
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/20/2019
ICEMAKER (STANDA KITCHENAID KUID508ESS1 Changed circulation pump. Water valve is bad. Ordered parts to resolve issues. Called tech line. Spoke to mark. Sr#-7726696946. Quoted customer 464.89 parts and labor including water valve. ; ordrng 1 W10897719 (WATER VALVE)
Near Universal City, TX 78148
Steven G.
Job Details: 12/20/2019
WASHER WHIRLPOOL CHW9050AW0 "Checked washer found fault code no H2O coming up checked pressure switch hose found cut in hose, fixed cut checked operation unit is working normal now"
Near San Antonio, TX 78225
Christian G.
Job Details: 12/20/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Issue stated by customer: refrigerator not cooling. Compressor running good. Customer was told by previous tech that Freon needed to be refilled. I do not have the equipment to do so. Requesting sealed system tech.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/20/2019
DISHWASHER KITCHENAID KDTM404ESS2 I inspected unit. Determined there is a leak from the actuator (where the actuator meets the sump). I spoke to Andrew SR# 7726695948 who informed me the only correct is to replace entire sump and motor assembly. ; ordrng 1 W10861526 (pump&motor)
Near San Antonio, TX 78253
Richard G.
Job Details: 12/20/2019
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint is that the washing machine is not functioning as designed.says he can not get the washing machine to fill to the maximum level on deep water wash. Ran unit through diagnostics and found no error codes. Automatic test passed, but water was slow coming through valves. Checked valves and found bad valve. Also found a bad connection in the control that can’t be fixed. Ordering valve and control.; ordrng 1 W11116590 (cntrl-elec) and 1 W11210459 (valve)"
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/20/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Installed new control for top and bottom oven. Called techline. Said to replace light assembly.; ordrng 4 W11104597s
Near Falfurrias, TX 78355
Adam
Job Details: 12/20/2019
WASHER MAYTAG MVWB865GW0 Install components calibrated unit rent verification cycle no abnormal or strange noises coming from unit while running verification cycle. Issue solved
Near Falfurrias, TX 78355
Adam
Job Details: 12/20/2019
DRYER AMANA NED4655EW1 Inspection of unit shows belt has broken. Unit does heat correctly replace belts with truck stock issue resolved; used 1 WPW10198086 (Belt) from stock
Near San Antonio, TX 78254
Christian G.
Job Details: 12/20/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Issue stated by customer: rack in microwave causing electricity. Removed rack and found rack supports burnt and inner cabinet burnt. Removed rack mounts and tested unit. Unit doesn’t give off electricity inside cabinet any longer. Ordering rack/supports to try and resolve issue.; ordrng 1 W10803366 (rack) and 1 W10840759 (support FRONT) and 1 W10840794 (support LR) and 1 W10840795 (support RR)
Near Falfurrias, TX 78355
Adam
Job Details: 12/20/2019
RANGE AMANA ACR4303MFB1 Inspection of unit shows same error code as before F6E1 after following suggested steps and procedures for checking resistance and voltage across-the-board all readings come back normal operation. Replaced oven sensor for a second time. Issue resolved.
Near San Antonio, TX 78258
Colton B.
Job Details: 12/20/2019
DISHWASHER LG LDS5540ST Customer reported burning smell and no heat DW. Finding issue to be a bad heating element. Quoted customer for P&L. Collected service call. Gate code is 034. Part needs customer autho.; rqstng P&A on 1 AP5272210 (HEATING ELEMENT )
Near San Diego, TX 78384
Adam
Job Details: 12/20/2019
RANGE KITCHENAID KDRS467VSS05 Installed component issue resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 12/20/2019
RANGE WHIRLPOOL WFC150M0EB3 "Inspected unit, all burners working as should. Explained unit design to customer."
Near San Antonio, TX 78259
Ivan B.
Job Details: 12/20/2019
REFRIGERATOR KITCHEN AID KSSC42QMS03 Electronic control received was not the correct part. It was too big to fit. Much bigger than the original. Ordered just the control board this time.; ordrng 1 2307028 (CONTROL BOARD )
Near San Diego, TX 78384
Adam
Job Details: 12/20/2019
RANGE KITCHENAID KVUB606DSS3 Installed component issue resolved
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 12/20/2019
DRYER MAYTAG MEDX655DW1 Checked dryer dryer would not start. When clicking push to start would not hear relay or click to indicate start good voltage to switch.ordering switch to resolve issue.; ordrng 1 W10563095 (relay-pts)
Near Bishop, TX 78343
Adam
Job Details: 12/20/2019
WASHER MAYTAG MVWC415EW0 Inspection of unit shows error code F7E5 shifter fault. Replace actuator with truck stock. calibrated and ran verification cycle issue resolved; used 1 W10913953 (ACTUATOR) from stock
Near Victoria, TX 77904
Michael
Job Details: 12/20/2019
DRYER MAYTAG MED5630HC "Plugged the appliance into a 220 outlet and tested the appliance, no error codes. The appliance is heating and working normal"
Near San Antonio, TX 78209
Jesus C.
Job Details: 12/20/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Installed new control for top and bottom oven. Called techline. Said to replace light assembly.; ordrng 4 W11104597s
Near Victoria, TX 77904
Michael
Job Details: 12/20/2019
DRYER AMANA NED4655EW1 "The appliance was not heating, checked voltage at the outlet and appliance, not getting 220v. Reset the breaker and retested,still not getting 220v. Advised the customer that she would need to get maintenance to check the breaker/outlet, once that has been corrected the appliance should work properly"
Near San Antonio, TX 78227
Richard G.
Job Details: 12/20/2019
DISHWASHER AMANA ADB1400AGS0 "Changed out drain hose. Found drain pump to also be bad, replaced with truck stock. The second drain hose connecting to the drain was also clogged, ordering drain hose.; ordrng 1 8269144A (drain hose), used 1 W10876537 (PUMP DRAIN) from stock"
Near Roanoke, VA 24013
Uriah B.
Job Details: 12/20/2019
WASHER MAYTAG MVWB865GW0 "F0E3F0e5F7e3Could not reproduce sounds while in home. Cx describes noise as grinding, particularly In agitate, regardless of load size. Quoting gearcase, as nothing else could be found. Described noise could be when unit is overloaded and hits the floor. No evidence of that happening however. Gearcase W10811956."
Near Roanoke, VA 24019
Uriah B.
Job Details: 12/20/2019
KITCHEN KITCHENAID KDTE334GPS0 Replaced basket. All checks ok.
Near Salem, VA 24153
Uriah B.
Job Details: 12/20/2019
REFRIGERATOR WHIRLPOOL WRS325FDAW04 WPW10515058. Master light module.Replaced master light module. All checks ok.
Near Roanoke, VA 24019
Uriah B.
Job Details: 12/20/2019
WASHER WHIRLPOOL WTW5640XW0 "F1e2F0e5Error codes found upon arrival. W10393444. Control. W10404050. No lid lock code, but lock was misbehaving at time of appointment. Cx pups like to think it over. She may want to order lidlock but wants to talk to husband about it."
Near San Antonio, TX 78253
Christian G.
Job Details: 12/20/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Unit locked before I arrived. Rescheduling for tomorrow.; schdld next appmnt for 12/20 FRI !
Near Pulaski, VA 24301
Uriah B.
Job Details: 12/20/2019
REFRIGERATOR WHIRLPOOL W4TXNWFWQ03 Not going into defrost properly. Needs timer and bimetal.Needs timer and bimetalUriah called to discuss with Mr. AldermanQuoted:Bimetal Timer.Labor (including taxes)Mr Alderman to decide how he would like to proceed.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/20/2019
DRYER WHIRLPOOL WED4815EW1 "Complaint is that the unit is not heating. Found bad heating element. Ordering heating element and thermostat.; ordrng 1 279838 (element,heater) and 1 WP3977767 (thrmst-fix)"
Near San Antonio, TX 78250
Tommy B.
Job Details: 12/20/2019
DRYER MAYTAG MEDB835DW4 Upon arrival customer stated that the issue was that the unit is not heating. Found issue to be faulty heating element. Ordering parts to resolve issue.; ordrng 1 WP3387747 (element)
Near Roanoke, VA 24019
Uriah B.
Job Details: 12/20/2019
DISHWASHER WHIRLPOOL GU2275XTVY0 Found new disposal had not been installed properly. Popped out the drain inlet.
Near San Antonio, TX 78253
Christian G.
Job Details: 12/20/2019
VENTHOODS UNKNOWN UXT4230ADS2 "Issue stated by customer: light switch doesn’t dim, just light urns on and off. Found faulty switch. Ordering parts. Keyboard 1981; ordrng 1 W11206737 (swtch-rotr)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 12/20/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived at customer home went to replace gasket but found tears on gasket ordering new to resolve issue. ; ordrng 1 W10843448 (gasket-fip)
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/20/2019
ICEMAKER (STANDA KITCHENAID KUID508ESS1 Changed circulation pump. Water valve is bad. Ordered parts to resolve issues. Called tech line. Spoke to mark. Sr#-7726696946. Quoted customer 464.89 parts and labor including water valve. ; ordrng 1 W10897719 (WATER VALVE)
Near Corpus Christi, TX 78414
John L.
Job Details: 12/20/2019
MICROWAVE WHIRLPOOL WMH75021HZ "Inspected unit, found issue to be with control panel. Will need replace control board to resolve issue.; ordrng 1 W11334569 (CONTROL BOARD)"
Near Rockport, TX 78382
John L.
Job Details: 12/20/2019
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit, board not powering on. Issue with board will need to replaced to resolve.; ordrng 1 W10916478 (cntrl-elec)"
Near Port Aransas, TX 78373
John L.
Job Details: 12/20/2019
WASHER WHIRLPOOL WFW5620HW0 "Inspected unit,, received a F2E0 error oversuds. Customer using pods, so error unlikely due to suds. Also unit tends to select modes at random, possible issue with ui panel. Replace hose and ui panel to resolve issues. Stacked unit, requesting 2x labor. ; ordrng 1 W11041162 (hose) and 1 W11294803 (cntrl-elec)"
Near Portland, TX 78374
John L.
Job Details: 12/20/2019
WASHER MAYTAG MVWB835DW4 "Inspected unit, found issue to be with dispenser. Dispenser loose/broken. Replace to resolve issue.; ordrng 1 W10578863 (tub ring - 2) and 1 W11171193 (dispenser)"
Near Victoria, TX 77904
Michael
Job Details: 12/20/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "The temperature in the FC and RC were warmer than normal and it’s not making ice, neither one of the evaporators were freezing up. Called and spoke with Austin at whirlpool Tech Line SR 7726690768. Advised him of all we’d done, he said if the temperature changes were pretty equal to change out the UI, which was about 13 degrees change in RC and 17 degrees in the FC. Otherwise he said it would be a sealed system issue, advised him that had already been checked and it was holding pressure. Ordered UI PER TECH LINE and rescheduled customer ; ordrng 1 W11089931 (panel-ui)"
Near Runge, TX 78151
Michael
Job Details: 12/20/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "The freezer light was out, switch is good, no other lights are being affected, ordered module and rescheduled the customer.; ordrng 1 W11205083 (module)"
Near Corpus Christi, TX 78408
John L.
Job Details: 12/20/2019
WASHER ROPER RTW4516FW2 "Inspected unit, unit tub is cracked at base. Tub will need to be replaced to resolve issue.; ordrng 1 W10238320 (tub-outer) and 1 W10775446 (pump-water)"
Near Roanoke, VA 24017
Uriah B.
Job Details: 12/20/2019
DISHWASHER MAYTAG MDB8989SHZ0 Replaced left hinge. All checks ok. Needs drain hose. ; ordrng 1 8269144A (drain hose)
Near Roanoke, VA 24014
Uriah B.
Job Details: 12/20/2019
M/W OTR WHIRLPOOL WMH32519HV1 Found no display on the control board. No sound either. Even after changing in settings. Needs control board. W11342846; ordrng 1 W11342846 (CONTROL BOARD. )
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/20/2019
DRYER MAYTAG MED5630HC0 Pre ordering control. Will reschedule when part comes in. ; ordrng 1 W11342846 (CONTROL)
Near Hot Springs, AR 71913
Doug M.
Job Details: 12/20/2019
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Replaced list parts due to microwave not with time counting down,tested unit found unit would run for 2 seconds and then trip breaker and short 20amp in-line fuse,called tech line tech said possible short in new magnetron or in interlock switches,diagnosed to need magnetron,interlock switches and fuse; ordrng 1 W10138793 (fuse) and 1 W11033422 (interlock) and 1 W11346197 (MAGNETRON ), used 1 W10138793 (FUSE) from stock"
Near Little Rock, AR 72223
Doug M.
Job Details: 12/20/2019
ICEMAKER KITCHENAID KUIX305ESS1 "Inspected for mold on water parts,found mold on all feed tubes,pump cover and harness,diagnosed to need water tubes,called partner Team and tech line said this is maintenance issue customer responsible for parts and labor; ordrng 1 W10863947 (tube) and 1 W11033204 (hose) and 1 WPW10678299 (tube)"
Near Hot Springs, AR 71913
Doug M.
Job Details: 12/20/2019
WASHER ROPER RTW4516FW2 Inspected unit for leak found hose from tub to external drain hose has crack in it causing water leak; ordrng 1 W10899966 (tub to pump hose)
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/19/2019
DRYER WHIRLPOOL WED72HEDW0 "Checked dryer found belt broken and pulley not installed properly replaced belt from truck stock ordering pulley due to it being damaged.; ordrng 1 W10468057 (pulley-idr), used 1 4392067 (REPAIR) from stock"
Near San Antonio, TX 78218
Steven G.
Job Details: 12/19/2019
WASHER WHIRLPOOL WFW6620HC0 Checked washer found bellow is torn ordered; ordrng 1 W10897390 (BELLOW )
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 12/19/2019
WASHER MAYTAG MHW7000XW2 "Customer stated that the unit is not draining. Ran diagnostics and the control panel is lighting intermittently and non responsive. Clicking noise coming from the drain pump which stopped after about 5 minutes. Quoted service call, parts and labor for both parts individually. Found issue to be faulty control and possible drain pump which can’t be tested due to control issues. Collected service call.Scheduled for Friday. Customer understands parts might not be here in time and would have to reschedule. control and pump. Control only; ordrng 1 W10442139 (cntrl-elec) and 1 WPW10321032 (pump-water)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 12/19/2019
WASHER MAYTAG MVWC300VW1 "Checked washer found drain hose cracked causing it to leak. Ordering new drain hose to resolve issue. Collected service call fee. 46.53+tax 49.54 labor ; ordrng 1 W10189267 (hose,drain)"
Near San Antonio, TX 78260
Tommy B.
Job Details: 12/19/2019
DRYER WHIRLPOOL WED6620HC0 Customer side of the issue is that the unit is vibrating loudly. Non-service pointer with regards to loud noise when unit is an operation. Ordering parts to resolve issue. Customer will call back to reschedule.; ordrng 1 W11373810 (SEAL)
Near Boerne, TX 78015
Tommy B.
Job Details: 12/19/2019
VENTHOODS UNKNOWN UXL6036YSS0 Customer stated the issue is that multiple light sockets are loose and will not function. Found issue to be broken lightbulbs. Unable to check voltage to ensure that the socket is receiving nominal power due to the condition of the existing bulbs. Ordering bulbs and sockets to resolve the issue.; ordrng 3 WPW10291579 (bulb-light)s and 3 WPW10370558 (socket)s
Near Rio Medina, TX 78066
Justin
Job Details: 12/19/2019
OVEN ELECTRIC (D KITCHEN AID KOSE500ESS01 "Based off of what customer is saying I’m going to calibrate unit up 10 degrees to see if it will hold correct temps. Calibrated unit up 30 degrees and temps topped off at 355. Will need to order temp sensor, control and heating element, temps we’re different on both sides of the oven. ; rqstng P&A on 1 W11179310 (cntrl-elec) and 1 WP9755542 (probe-meat) and 1 WPW10546517 (elmnt-bake)"
Near San Antonio, TX 78238
Christian G.
Job Details: 12/19/2019
RANGE KITCHENAID KDRP407HSS2 Issue stated by customer: oven door not closing all the way. Found oven door touches switch/lock when closed but bounces back off switch and does not engage. Hinges were replaced 1/8/19. Ordering door latch/lock. Informed customer job was more than 90 days from previous visit and we’d need to collect service call fee. Previously collected full check for service call/part/labor.; ordrng 1 WP4451896 (latch-door)
Near San Antonio, TX 78242
Jesus C.
Job Details: 12/19/2019
WASHER MAYTAG MVWB765FC3 Complaint is washer makes loud noise during spin. Tested washer. Found noise coming from gearcase. Will need to order gearcase. ; ordrng 1 W11134159
Near Bandera, TX 78003
Justin
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Found deli drawer ui not working, will need to order that and p-trap kit. Also noticed some door damage on the inside of the left door which could cause the unit to see the door being shut. W10666199 service pointer for ui issue. Customer also needs to replace the water filter. ; rqstng P&A on 1 W10619951 (drain tube) and 1 W10850332 (bracket) and 1 WPW10503833 (cntrl-elec)"
Near Pipe Creek, TX 78063
Justin
Job Details: 12/19/2019
RANGE MAYTAG MER8800FZ0 "Customer stated unit takes almost an hour to get to set point temp for bake, says it doesn’t feel like unit is reaching temps when they set it higher than 350. Set calibration up 10 degrees to help out some until we can get back out with parts. ; rqstng P&A on 1 W10779716 (elmnt-bake) and 1 W10833885 (sensor) and 1 WPW10340323 (cntrl-elec)"
Near San Antonio, TX 78263
Steven G.
Job Details: 12/19/2019
WASHER WHIRLPOOL WTW4955HW1 "Checked washer found belt popped off gearcase pulley again, customer was home went over loading and adjusted legs to keep gear case cover from hitting floor ran cycle unit working normal now"
Near San Antonio, TX 78244
Steven G.
Job Details: 12/19/2019
DRYER AMANA NED4655EW1 "Checked dryer found unit not heating, checked power unit getting right voltage, found thermal cutoff is bad replaced checked operation unit working normal now ; used 1 279816 (CUTOFF-TML) from stock"
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 12/19/2019
ICEMAKER (STANDA JENN-AIR JIM158XYRS2 Checked ice maker found loose drain plug allowing to fill continuously. Ran ice maker for 20 minutes no issues with draining or leaks. Job complete.
Near San Antonio, TX 78258
Jesus C.
Job Details: 12/19/2019
RANGE WHIRLPOOL WFE505W0HB2 Cooktop has damage. Ordering new cooktop. ; ordrng 1 W11034825
Near San Antonio, TX 78207
Jesus C.
Job Details: 12/19/2019
WASHER WHIRLPOOL WTW5000DW2 Complaint is washer will not power on. Good power to control. Led on control not turning on. No power out of control. Will need new control. Ordering drain pump as precaution. ; ordrng 1 W10727777 (pump-water) and 1 W10916478 (cntrl-elec)
Near La Vernia, TX 78121
S. L.
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Removed FC door replaced left and right slides found,door closing sealing all operations normal advised of email survey paper."
Near Boerne, TX 78006
Douglas H.
Job Details: 12/19/2019
REFRIGERATOR KITCHENAID KSSC48QVS02 Last tech found faulty ice container and faulty ice door motor. Installed those parts. Collected P&L for this repair. Did notice that the dispenser shaft was starting to strip and customer wants the dispenser paddles replaced. Quoted 480.08 for P&L on new parts. Customer wants to proceed with repair. ; ordrng 1 WP2318082 (shaft) and 1 WPW10260622 (cover-frnt)
Near Boerne, TX 78015
Tommy B.
Job Details: 12/19/2019
MW-HOOD COMBO WHIRLPOOL WMH76719CZ2 Customer stated that he did not request service. No further issues at this time.
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/19/2019
WASHER WHIRLPOOL WTW8040DW2 Issue was door lock assembly. Remedied the issue. Unit now operating properly. No further issues.
Near Floresville, TX 78114
S. L.
Job Details: 12/19/2019
WASHER WHIRLPOOL WFW75HEFW0 Error codes F9E1 F3E1 F8E3 F8E1 found drain pump obstruction this correlated with error codes. Removed door bellow clamp then removed removed front panel removed drain pump filter reassembled tested no leaks all operations normal corrected install of drain hose. advise of survey and paper.
Near San Antonio, TX 78242
Jesus C.
Job Details: 12/19/2019
DISHWASHER AMANA ADB1400AGB1 Installed new element. Ran diagnostics test. Element is heating properly. Measures at 12 ohms. Getting 120. Unit is working properly. Tested to complete.
Near Mico, TX 78056
Justin
Job Details: 12/19/2019
WASHER MAYTAG MVWX655DW1 "Replaced drive hub, washplate and gearcase for unit. Found the gearcase, hub all damaged. Ran unit and tested to complete. Unit is showing to be good."
Near Kerrville, TX 78028
Sherman
Job Details: 12/19/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Upon arrival changed left refrigerator door. Bringing the damaged one back from last received. Unit is functioning as designed. No further issues at this time. Yes to survey and leave behind.
Near Bulverde, TX 78163
Ivan B.
Job Details: 12/19/2019
REFRIGERATOR KITCHENAID KRFF302ESS Ice maker assembly not operating properly. Ordered replacement. Rescheduled 12/23; ordrng 1 W10884390 (ICE MAKER )
Near Bandera, TX 78003
Justin
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM "Replaced inner door for ice machine, unit should be good to go."
Near San Antonio, TX 78245
Richard G.
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Changed out icemaker. Ran unit through harvest and called for water. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78260
L
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 #3034 replace water valve. Do to no water getting to ice maker. Ice maker called for water. Told costumer to give a couple of hours for unit to start making ice.
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 12/19/2019
WASHER MAYTAG MVWC465HW2 Checked washer found F8E1 long fill no fill checked voltage to valve good voltage checked voltage to control board. Ordering new control board.; ordrng 1 W11211484 (cntrl-elec)
Near San Antonio, TX 78254
Christian G.
Job Details: 12/19/2019
DISHWASHER KITCHENAID KUDI02IRBL0 Issue stated by customer: dishwasher leaking. Found fill valve leaking were copper meets plastic. Tightened copper down as much as possible. Still leaking. Informed customer of S.call/part/labor costs. Customer will call us back if they want to move forward with part. Collected S.Call
Near San Antonio, TX 78254
Christian G.
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated by customer: unit still not making ice. Ran unit through diagnostics. Replaced control previously. Found ice maker not getting water. Bled the line and reconnected water. Made sure no ice buildup in line or in back of unit. Ice maker calling for water during diagnostic test and goes through ice harvest. Unit test good. Recommend sending senior tech if issue persists as customer is having to take off work multiple times.
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Found the freezer with a temperature of 68 degrees F. Fresh food with a temperature of 69 degrees F. Tried to put it in diagnostics and it would not come up. This is an indication of a bad control board. Called Techline and spoke with Mark. He validated my concern about the service diagnostics fail and a need for a new control board. He advised me to try a power reset, check connections on high voltage control board and replace if those techniques do not remedy the situation. File Number 7726683559. Performed power reset and was able to get the freezer to start cooling. However the control board would still not go into diagnostics and the fresh food section would not cool. I ordered the part.; ordrng 1 W11093037 (cntrl-elec)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 12/19/2019
DRYER WHIRLPOOL WED8500DC4 Installed new blower wheel. No noise during testing. No further issues. Tested to complete.
Near Pipe Creek, TX 78063
Justin
Job Details: 12/19/2019
WASHER MAYTAG MVWX655DW1 Replaced water valve and tested to complete. Unit is showing to be good. Customer was able to wash on hot water during the time machine was waiting on repair.
Near San Antonio, TX 78258
Jim G.
Job Details: 12/19/2019
RANGE WHIRLPOOL WEE745H0FS1 Repaired hinge and replaced all knobs.
Near Boerne, TX 78015
Tommy B.
Job Details: 12/19/2019
RANGE JENN-AIR JGRP548WP01 Customer stated that the issue is that the left rear burner will not light and that the right side oven is under temperature. Found issue to be faulty control and oven sensor and also issue with burner seems to be a faulty valve. Ordering electrode just in case. Collected service call.; ordrng 1 W10833887 (surface igniter) and 1 W10888661 (cntrl-elec) and 1 WPW10131825 (sensor) and 1 WPW10385582 (valve-brnr)
Near San Antonio, TX 78253
Richard G.
Job Details: 12/19/2019
WASHER WHIRLPOOL WFW6620HC0 Customer complaint is that the handle portion of the door was not fully seated in the door. Worried about leaking. Removed outer portion of the door and reinstalled it. Handle is now good to go. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near Kerrville, TX 78028
Douglas H.
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 Last trip found faulty ice door. Replaced ice door to resolve the issue. Unit testing good now. Collected P&L.
Near Floresville, TX 78114
S. L.
Job Details: 12/19/2019
WASHER WHIRLPOOL WTW4816FW2 "Found unit overfilling not locking ran service mode all functions work, issue in control ordering new control rescheduling 12/27.; ordrng 1 W11170319 (CONTROL)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 12/19/2019
DRYER SAMSUNG DV330AEBXAA03 Last trip found faulty element. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near Ingram, TX 78025
Sherman
Job Details: 12/19/2019
WASHER MAYTAG MVWC565FW2 Upon arrival ran diagnostics on unit. Recalibrated unit. No codes given. Unit is functioning as designed. No further issues at this time.
Near San Antonio, TX 78260
L
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replace water valve. Unit now dispensing water and making ice. No other issues. Job complete.
Near San Antonio, TX 78251
Christian G.
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Issue stated by customer: lights not working in fridge and freezer compartment. Condensation in pantry drawer. Thermistor not registering in diagnostics. Ordering light modules and thermistor kit.; ordrng 1 W11205083 (module) and 1 W11239944 (module)
Near San Antonio, TX 78254
Justin
Job Details: 12/19/2019
RANGE AMANA AGR5330BAS3 Replaced missing knob and tested to complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 12/19/2019
DISHWASHER KITCHENAID KDTE104ESS3 Kevin SR# 7726681962 Recommended replacement of control. Determined issue was due to a faulty control. Ordering part. ; ordrng 1 W10909703 (cntrl-elec)
Near Bulverde, TX 78163
Jim G.
Job Details: 12/19/2019
DISHWASHER KITCHEN AID KDTE234GPS0 Replaced motor/sump assembly. Issue resolved.
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Found the unit not installed. I called SG to see if I could proceed with the repair. He said it was up to me as long as it was not going to be to time consuming. I checked the water and found it was flowing but slow. I had the client sign the water damage waiver. I tried to connect the water hose to the water inlet valve, but it was stripped. The clamp for the drain loop with check valve assembly was missing. I was able to get the water flowing with a lot of pressure at the clients water source but then was unable to shut it off. We worked to get it off. Seems like the client is having fluctuating water pressure. I explained to the customer that I would need to order a new water inlet valve W10327249 and clamp. He showed me where the clamp was. I told him I would order part and asked him to have it installed minus hooking up the hose to valve. He said he would not that after the third visit he could not take off work and that Whirlpool would replace i
Near San Antonio, TX 78245
Richard G.
Job Details: 12/19/2019
WASHER WHIRLPOOL WFW6620HC0 Replaced both valves. Ran unit through automatic test. All steps passed. Unit is good to go.
Near Morawce, TX 78006
Douglas H.
Job Details: 12/19/2019
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Upon dropping part off inspected part, part kit sent was for a 60 inch unit, customers unit is 36 inch. Reordering correct trim kit. Called marcone to research again, spoke with Adam w10634858 gray trim, advised the part is stainless steel. He stated he would leave a note for jonna to call me back. Waited around 2 hours and didn’t hear back, called marcone back.; saved tckt"