We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Conway, AR 72034
Jeff N.
Job Details: 03/17/2021
"Terry looking into part not listed on diagram in service masters. Ordered other parts to finish job for leaking I/m water line. Part that is broke from icing up is non serviceable. SR# Joel said there is a fix for this. P#’s 2196157, 482338, 627018, 2205813, and instruction sheet 8201620. Will need 3/4” hole saw kit and some screws. Ordering all. Instructions p# is for service matters.; ordrng 1 4387491 (insert) and 1 W10823511 (tube-water) and 1 W10861184 (clamp) and 1 WP2196157 (fitting) and 1 WP2205813 (tie-wire) and 1 WP482338 (adhesive) and 1 WP627018 (nut) and 1 WPW10179146 (valve-inlt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS0
Near Wytheville, VA 24382
Uriah B.
Job Details: 03/16/2021
Needs mounting kit. Needs toe kick pieces. ; ordrng 1 W10909064 (Toe panel) and 1 W10871196 (Toe kick) and 1 WPW10292152 (Mounting kit)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Wytheville, VA 24382
Uriah B.
Job Details: 03/16/2021
replaced valve. all checks ok. call if not under warranty.
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/16/2021
"Start 1:25pmPreheat to 350 degrees notification @ 350 thermocouple at 288Thermocouple hit 350 @ 142pmWent up to 367340 @ 1:47365 @ 1:52348 @ 1:57357 @ 2:02348 @ 358 Upper ovenTurned on at about 2:08350 preheat notification @2:18 (thermocouple at 4:05 when preheat bell went off)350 @ 2:16 on thermocouple. Uni showing 295415 @ 2:18350 @ 2:30 without opening door315 @ 2:43386 @ 2:48366 @ 2:Upper oven went to 415, then continued to drop all the way down to 310 over the span.; ordrng 1 W10877016 (Control) and 2 WP7430P044-60 (oven sensor)s"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Radford, VA 24141
Uriah B.
Job Details: 03/16/2021
Replaced all three ignitors. All checks ok.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW07
Near Radford, VA 24141
Uriah B.
Job Details: 03/16/2021
Compressor running and fans running. Needs compressor and dye drier.; ordrng 1 WPW10507886 (Compressor) and 1 Wpw10143759 (Dye drier)
We serviced a
MAYTAG COOKTOP
Model MER8800FZ2
Near Wytheville, VA 24382
Uriah B.
Job Details: 03/16/2021
Switch is bad. Needs switch. Left rear switch. ; ordrng 1 W10911303 (Switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dublin, VA 24084
Uriah B.
Job Details: 03/16/2021
"Cx explained that the unit went right into spin, when it should have rinsed. Unit skipping rinse cycle. Will order control and rinse switch. Cx to observe in the meantime. ; ordrng 1 WPW10285512 (Rinse selector switch) and 1 W11170319 (Control)"
We serviced a
MAYTAG WASHER
Model MHW7000AW0
Near Comfort, TX 78013
Douglas H.
Job Details: 03/16/2021
"Customer stated unit wouldnt drain and spin during normal cycle. Checked errors. F9e1 long drain, f8e1long fill, f5e2 door lock error, f6e1 communication error mcu and ccu. Ran test mode unit tested good until drain mode and then it barely trickled out, unit also didnt spin properly. With errors and testing finding issues with mcu and drain pump. Valves checked good, as well as door lock. Quoted 659.95 for p&l for mcu and drain pump. Total with priority service call 829.68. Collected priority service call. ESTIMATE ONLY!; rqstng P&A on 1 WPW10374126 (cntrl-elec) and 1 WPW10515399 (pump-water)"
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/16/2021
"Checked refrigerator found cooling on refrigerator turned off, powered on cooling no issues. Refrigerator working as designed. Job complete. Collected all fees."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/16/2021
Wrong part ordered by technician. Ordering correct part to resolve issue.; ordrng 1 W11294077 (Icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/16/2021
Customer stated that the unit is leaking from the side. Found issue to be the nut to the water inlet was loose. Unit testing good after tightening the nut. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/16/2021
Complaint is unit not filling enough. Unit goes through entire wash cycle. No stored error codes. Good water fill. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care. Job complete.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500EBL00
Near San Antonio, TX 78232
Jim G.
Job Details: 03/16/2021
Replaced open temp sensor. Issue resolved.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near San Antonio, TX 78255
Tommy B.
Job Details: 03/16/2021
"Customer stated that after the defrost mode, the issue still persisted. Unit will need a new user interface and control to resolve issue. ; ordrng 1 W11176613 (Control) and 1 W11269232 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near San Antonio, TX 78207
Sebastian
Job Details: 03/16/2021
Call customer before arrival to give him a rough estimate based on what theyre saying is happening to the unit customer has power at the wall but no power to the control board whatsoever customer is going to need control board and likely lid latch as he says the lid latch would never connect when it was working OK customer rough estimate they decided that they didnt wanna put that much money into the unit at just a control board and lets switch closing out call
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Inez, TX 77968
Michael
Job Details: 03/16/2021
"I called and spoke with Taylor twice, rescheduled for Friday.; schdld next appmnt for 3/26 FRI !"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/16/2021
Drain pump not running. Need new pump. ; ordrng 1 W10876600 (PUMP WATER)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Taft, TX 78390
Michael
Job Details: 03/16/2021
"Tub was not connected per customer. The tub and basket are normal, suspension is good. F7E6, F0E5 error codes, cleared error codes, calibrated and performed a diagnostics test, the agitating didn’t sound normal, looked underneath, took the cover off, found the actuator had popped out of the cam assembly, it doesn’t look like it belongs to this model, part number W11237117, doesn’t stay in place, installed new actuator from job 22848 that wasn’t needed. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is agitating and working normal ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/16/2021
"Installed new fuses, cutoffs, elements, and knob. Will need new temp switch. ; ordrng 1 WP8578354 (Temp switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF780SLYBO
Near Portland, TX 78374
Michael
Job Details: 03/16/2021
"Won’t drain per customer. The dishwasher was full of water, looked underneath and saw a disposal had been installed , the customer confirmed it was just installed a couple of weeks ago. Removed the drain hose and found the knock was still in place not allow water to drain, knocked it out and put hose back in place. Activated the drain pump and all the water drained. F6E4, F7E1, F10E1, F8E1, ran diagnostics, completed with no issues, the appliance is draining and working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78405
Adam
Job Details: 03/16/2021
Installed water valve calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Cibolo, TX 78108
S. L.
Job Details: 03/16/2021
"Found unit has F3E2 error checked unit found shorted sensor in diagnostics sensor tested good ordered control HMI sensor and harness.; ordrng 1 WPW10298258 (Sensor harness) and 2 WP3387223 (Electrode)s and 1 W11413567 (Panel, Cntl.) and 1 W11526004 (Cntrl, Elec)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Odem, TX 78370
John L.
Job Details: 03/16/2021
"Installed icemaker on control board, icemaker has regained function and water has dispensed into icemaker. Issues on this unit have been resolved."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDTSR/AA
Near Boerne, TX 78015
Tommy B.
Job Details: 03/16/2021
Wiring harness damaged out of box. Resubmitting order; ordrng 1 DA97-12540K (Auger)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE04
Near Corpus Christi, TX 78404
Michael
Job Details: 03/16/2021
"Not cooling, temperatures are 78 degrees in the RC and 62 degrees in the FC. The compressor amps are at .54 amps and 74 watts. There was a ball of ice on the top right corner where the lines come in at the evaporator, possible leak, low on Freon. This is a sealed system issue, please reschedule with a sealed system technician. Ordered the dryer, with tax I quoted the customer for the part. ; ordrng 1 WPW10143759 (dryer)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78253
Richard G.
Job Details: 03/16/2021
Customer complaint is that the unit has stopped cooling. Says someone has previously looked at the unit and found bad sensors in the freezer section. Verified issue. Will need evap motor with harness/thermistors. Collected service call fee. Quoted labor and part cost.; ordrng 1 W11249952 (Evap motor)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78412
Adam
Job Details: 03/16/2021
F7E5 shifter fault inspection of unit shows error code for shifter fault. Testing that function shows good working order no issues shifting between heavy gentle and spin. Service pointer on this unit also states could be hearing grinding noise that would sound like a gear case but testing unit again in the max spin would rule out gear case if there was no noise. After performing several Tests that all past I calibrated unit and ran verification cycle again no issues were found no strange noises. I ask customer if she heard anything that would sound like the noise but she says no you were here to cross the Home so I was unable to duplicate customers concern. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near San Antonio, TX 78253
Richard G.
Job Details: 03/16/2021
Customer complaint is that some items in the freezer are not staying frozen. Checked out unit and found food blocking the airflow within the freezer. Thermistors and evap motor working as designed. Advised customer about keeping items from blocking airflow in the back of the freezer.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Corpus Christi, TX 78412
Michael
Job Details: 03/16/2021
"The motor wasn’t coming on, no error codes, installed part ordered, ran diagnostics, completed with no issues, the appliance is working normal"
We serviced a
FRGIDAIRE REFRIGERATOR
Model PLHS267ZAB0
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 03/16/2021
"Parts do not match, will conduct parts research to locate proper start device for unit. Existing device has no part number. ; saved tckt"
We serviced a
KITCHEN AID ICEMAKER
Model KUIX535HPS00
Near Corpus Christi, TX 78418
Adam
Job Details: 03/16/2021
Customer states it will make a little ice but its either thin or hollow and after one or two drops it will stop making ice. Troubleshooting unit shows all diagnostic functions work as designed. Replace pump and been thermistor to resolve issue.; ordrng 1 W10511923 (thermistor)
We serviced a
LG WASHER
Model WT1501CW
Near San Antonio, TX 78247
Jim G.
Job Details: 03/16/2021
Customer requested reschedule as parts were not all available. ; schdld next appmnt for 3/19 FRI !
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/16/2021
Inspection of unit shows error code for F7E1. Running unit two diagnostic shows all other functions working as designed. Preferred method for resolving issue would be replacing control board and heater. Also troubleshooting guide for unit suggest replacing owi; rqstng P&A on 1 W10838694 (cntrl-elec) and 1 W10195091 (thermostat) and 1 W10696509 (heater) and 1 W10723295 (sensor) and 1 W10734532 (float switch)
We serviced a
MAYTAG DRYER
Model MEDB955FC0
Near Bulverde, TX 78163
Jim G.
Job Details: 03/16/2021
Belt has snapped off. Reordering kit and belt. ; ordrng 1 4392067 (Dryer Kit) and 1 W10597350 (Belt Drive)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Corpus Christi, TX 78412
John L.
Job Details: 03/16/2021
"Inspected unit, found door not closing properly again. And also valve is creating issue within pipes. Valve has chatter and this is reverberating within pipes, noise is extremely loud. Door guides and latch may be cause of door not setting well as inner door has been replaced. Guides look to be even, will need to replace to resolve door issues. Ran diagnostics, no errors pulled.; ordrng 1 8534854 (arm,hinge lf) and 1 8534853 (arm,hinge right) and 1 W10327250 (fill valve assy) and 1 W10835073 (seal) and 2 8270020 (spring door balance)s"
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Boerne, TX 78006
Douglas H.
Job Details: 03/16/2021
"Customer stated unit was on and generated heat for at least 6 hrs after canceling the cycle, and even though unit generated heat the console showed unit in standby mode. Found issue to be display control and main control ordering both to resolve the issue. One part isnt readily available. ; ordrng 1 W11034208 (cntrl-elec) and 1 WPW10603096 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MEDP576KW0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/16/2021
Customer complaint of unit not always heating and also making strange noise during cycle. Inspection of unit shows good voltage and all thermistors and heater on out correctly every time I tested the unit it always came to proper temperature. As for the noise during operation one of the roller supports had gummed up and gone bad replaced support with truck stock issue resolved; used 1 W10314171 (Roller support?) from stock
We serviced a
SAMSUNG WASHER
Model WF337AAG/XAA
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/16/2021
Replaced drain pump on washer per Samsung techline advice. After replacement tested washer good drain good spin washer is working as designed during testing and operation. Job complete. Collected parts and labor
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Port Aransas, TX 78373
John L.
Job Details: 03/16/2021
"F0E5 off balance, found issue with drive hub and cap. Replace to resolve issue with unit.; ordrng 1 W10396887 (hub) and 1 W10609549 (cap impeller)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/16/2021
I called our customer at the gate from the intercom. They do not have a gate code and they directed me to the other gate which they informed me was open. I found the other gate and it was closed. I called from the gate intercom and received voice mail. I left a message explaining to call our office to re-schedule.; O-emld tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Corpus Christi, TX 78411
Michael
Job Details: 03/16/2021
"Installed module in the RC, the lights are working normal"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/16/2021
Last trip found faulty valves. Replaced both to resolve the issue. Ran auto testing to check unit. Unit checks good. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Odem, TX 78370
Michael
Job Details: 03/16/2021
"Installed console, called and performed a diagnostics test, completed with no issues or error codes, the appliance is is working normal. Collected the remaining balance"
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHC319ESS
Near Comfort, TX 78013
Colton B.
Job Details: 03/16/2021
"Replaced microwave door, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Port Aransas, TX 78373
John L.
Job Details: 03/16/2021
"Inspected unit, found control board to be dead. Board is receiving power but not powering on board will have to be replaced to resolve issue. Gave customer estimate on parts and labor. Customer has opted not to go through with repair."
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near San Antonio, TX 78245
Richard G.
Job Details: 03/16/2021
Replaced igniter' tested to complete. Unit is good to go.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Sinton, TX 78387
Michael
Job Details: 03/16/2021
"Ran the dryer, appliance isn’t heating. Voltage is good at outlet and the appliance, removed the back cover, the high limit thermostat, heat element and thermal cutoff are good, bad fix thermostat, ordered part ; ordrng 1 279827 (motor!dryer) and 1 3387134 (thermostat)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Schertz, TX 78154
S. L.
Job Details: 03/16/2021
"Customer complaint, noise during high spin cycle. Check unit, found grinding coming from gearcase. No obstruction in basket. Needs new gearcase. Call when comes in.; ordrng 1 W11423759 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Corpus Christi, TX 78414
Adam
Job Details: 03/16/2021
Install both fridge and freezer door tested unit checked with customer to see that office to her satisfaction before completing ticket. Issue resolved
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Universal City, TX 78148
S. L.
Job Details: 03/16/2021
"Remove top, replace HMI. Reset 5 times. Ran calibration, test for sound. All operations normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Aransas Pass, TX 78336
John L.
Job Details: 03/16/2021
"Inspected unit, leak originating from suction line on unit. Checked pressures, pressure is reading low. evacuated refrigerant and pulled full vacuum on unit, recharged unit to its proper pressures. Unit is cooling and low pressure side is no longer frosting over to cause leak. Issue has been resolved."
We serviced a
JENN-AIR RANGE
Model JES9900BAS
Near San Antonio, TX 78230
Douglas H.
Job Details: 03/16/2021
Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Collected p&l
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
John L.
Job Details: 03/16/2021
Valve had been installed and unit has been recalibrated. Issue resolved.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/16/2021
Uninstalled components. Replaced belt. Reassembled unit. Tested unit. Fully operational now.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/16/2021
Replaced outer door panel latch and seal issue resolved. I made sure the customer saw the way the door looked and it was to her satisfaction before leaving.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78249
Douglas H.
Job Details: 03/16/2021
Last trip found faulty control and thermistor. Replaced both to resolve he issue. Advised to allow 24 hrs to regulate properly. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Skidmore, TX 78389
Michael
Job Details: 03/16/2021
"Won’t spin per customer. F0E5 error code, cleared error code, tested the spin cycle, it’s spinning freely, bad hub, ordered parts to resolve issue, please reschedule the customer when all the parts come in ; ordrng 1 W10528947 (drive hub kit) and 1 W11161960 (agitator) and 1 W11205050 (dispenser)"
We serviced a
KITCHEN AID RANGE
Model KFEG500ESS3
Near San Antonio, TX 78216
Sebastian
Job Details: 03/16/2021
Found that the unit does not have any power at the wall breaker outside is not been tripped flipped on and off cannot get power to the wall all breakers in the house appear to be on instructed customer that they must have electrician address this marking as customer instruct
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/16/2021
Replaced drain pump and pressure switch due to no drain after replacement tested washer no issues. Washer is working as designed. Collected parts and labor job complete.
We serviced a
KITCHEN AID RANGE
Model KICU509XBL00
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/16/2021
Un-installed unit. Installed module and wiring harness. Manually configured the unit myself after failing through Tech Line. Called Whirlpool Tech Line 4 times and spoke with Bruce SR#7730269330 Andy and Bruce. The final problem is that all burners are working except the big burner. It is not detecting the pan or pot. Tech Line was unable to provide useful guidance. All I can do is replace the large coil element and re-test. Part ordered.; ordrng 1 WPW10396549 (Right rear coil element)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ0
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 03/16/2021
Replaced door on microwave due to no display/partial unable to select buttons after replacement tested microwave no issue. Unit is working as designed. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78213
Sebastian
Job Details: 03/16/2021
Found out the threading on the valve has a cut through it not sure how this happened but it is causing a leak re-ordering valve to replace also found that unit does not want to go into diagnostics testing on its own it does go into diagnostics but you cannot proceed through the steps order and control to resolve this issue. Parts are on back order parts team to reach out when available; ordrng 1 W11462459 (Control) and 1 W11434044 (Valve)
We serviced a
SAMSUNG RANGE
Model NX58H5600S
Near Bulverde, TX 78163
Jim G.
Job Details: 03/16/2021
Replaced all burner knobs. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near San Antonio, TX 78223
Jesus C.
Job Details: 03/16/2021
Tested unit. Found drain pump not running. Found wiring damaged. Repaired wiring. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near San Antonio, TX 78209
S. L.
Job Details: 03/16/2021
Removed console replaced latch assembly and replaced control ran calibration tested unit all operations normal.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Converse, TX 78109
S. L.
Job Details: 03/16/2021
Snap photo of cabinet scratches prior to working. Installed new pump. Check for leaks and test. Snap photo of broken chopper. All operations normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Helotes, TX 78023
Justin
Job Details: 03/16/2021
"Replaced door switch and light housing with door switch, unit is good to go."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Boerne, TX 78006
Justin
Job Details: 03/16/2021
"Spoke with customer and they would like to wait for parts, theyre also going to think about the repair and think about replacing it. Reschedule for next week. ; schdld next appmnt for 3/23 TUE !"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Comfort, TX 78013
Colton B.
Job Details: 03/16/2021
Issue was frost in freezer section. Used heat gun to remold gasket because of a large air gap. Gasket now seals well. Asked customer to keep door closed for an hour or two to let gasket set. Collected SC fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Converse, TX 78109
S. L.
Job Details: 03/16/2021
Called CXC spoke Alexis She gave me authorization WVIKG00APL1 parts and labor. Found adjuster fell off and melted at element needs new adjuster found stress on left wheels ordered whole kit. Rescheduling Thursday.; ordrng 1 W10712395 (Adjuster)
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW0
Near San Antonio, TX 78213
Sebastian
Job Details: 03/16/2021
Call customer on the phone and gave him a rough estimate on what it could possibly cost to change of control as they are having their control act up and crazy customer decided to cancel out call closing cost
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78231
Sebastian
Job Details: 03/16/2021
Found that actuator came loose from the cam assembly again for now confirmed that is coming off on its own as after I reinstalled it and went to agitate the unit made a loud snap and found that it had came disconnected order and cam and actuator customer also has had the unit act erratically at control going into wash while the unit is blacked out and turned off. Parts team to reach out when all parts are available; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W11458145 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Sebastian
Job Details: 03/16/2021
Found that gear case is leaking pretty bad after putting a good amount of water in it spinning and agitating with water will need to replace gear case and outer tub to ensure unit will not leak again order and cam as well parts seem to reach out to customer when all parts are available; ordrng 1 W11219115 (Tub) and 1 W11219115 (Gearcase) and 1 W10721967 (Cam)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Spring Branch, TX 78070
Chris S.
Job Details: 03/16/2021
Customer stated that washer wasnt working. Found issue to be washer needed to be reset. Tested unit everything working properly. Customer said if he has any other issues I will be calling whirlpool.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE234GPS0
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/16/2021
Arrived at customer home attempted to replace sump and motor found new sump with same part number on box did not match with old sump ordering new sump and motor to resolve issue.; ordrng 1 W11085683 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/16/2021
Last trip found faulty control and ui not regulating temps properly. Replaced both to resolve the issues. Unit performing as designed now. Advised to allow 48 hrs for unit to regulate properly. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Sebastian
Job Details: 03/16/2021
Replace the control and latch assembly tested unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JB0
Near San Antonio, TX 78245
Richard G.
Job Details: 03/16/2021
Customer complaint is that there is gas leaking from the unit. Has had CPS come and verify the leak. CPS says leak is from appliance regulator. Verified leak with leak detector. Will need to replace regulator.; ordrng 1 WPW10602001 (Regulator)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/16/2021
Im on arrival at the home the customer said there was no service required for the unit. Marking job as complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/16/2021
Replaced control board due to error code f1e1 after replacement tested washer no issues during testing or operation unit is working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/16/2021
Tested unit. No burn marks. No burnt wiring. Good element. Good airflow. Unit is working properly. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78201
Richard G.
Job Details: 03/16/2021
"Customer complaint is that the unit is still making a loud humming noise that wakes her up at night. Checked evap motor and found no obstructions to fans. Manually ran compressor and did not find anything out of the ordinary. Was unable to reproduce noise. Manually ran damper control, normal operation found. Unit is testing good at this time. Adjusted hoses in the back of unit in case they are what is causing the noise for the customer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near San Antonio, TX 78253
Justin
Job Details: 03/16/2021
Replaced dispenser and kickplate screws. Unit good to go.
We serviced a
ROPER OVEN ELECTRIC (D
Model RBD307PVS02
Near San Antonio, TX 78260
Tommy B.
Job Details: 03/16/2021
Customer stated that the issue is the unit is not heating in the lower or upper section. Ordering thermostat to resolve issue. Quoted for labor and parts. Collected service call. ; ordrng 2 8303883 (Thermostat)s
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/16/2021
Replaced control board due to water and drain turning on while unit is powered off after replacement of control board tested washer no issues no error codes found during testing or operation. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78253
Justin
Job Details: 03/16/2021
"Did a factory reset, showed customer how to do the reset. Instructed customer to download app."
We serviced a
KITCHEN AID RANGE
Model KICU509XBL00
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/16/2021
Un-installed unit. Installed module and wiring harness. Manually configured the unit myself after failing through Tech Line. Called Whirlpool Tech Line 4 times and spoke with Bruce SR#7730269330 Andy and Bruce. The final problem is that all burners are working except the big burner. It is not detecting the pan or pot. Tech Line was unable to provide useful guidance. All I can do is replace the large coil element and re-test. Part ordered.; ordrng 1 WPW10396549 (Right rear coil element)
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near San Antonio, TX 78251
Sebastian
Job Details: 03/16/2021
Replaced wash plate ran unit through self test mode everything checking good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/16/2021
"Replaced drain pump on washer due to weak drain, after replacement tested washer no issues washer is working as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5700AC1
Near San Antonio, TX 78229
Sebastian
Job Details: 03/16/2021
"Customer has a dead leg at the wall found that from L1. to neutral I have a full 120 V, found that from L1 to L2 I have 64 V, Found that from L2 to neutral I have 12 V roughly unit is clear lit and has a very short run in the duct customer just had electrician change our breaker I suggested a customer to call the electrician back since it was about a week ago to address the issue and if they have further problems there would be no service fee for us to return within the 90 days. Collected service fee"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW00
Near Comfort, TX 78013
Colton B.
Job Details: 03/16/2021
Issue is hat unit is not cooling well. Finding issue to be a frosted over evaporator. Ordering new defrost thermistor to resolve issue. Left unit unplugged with customer blessing to let it defrost. ; ordrng 1 WPW10383615 (Defrost sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/16/2021
"Replaced top light due to flickering on and off, after replacement tested lights all checked good no issues. Refrigerator working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7230HC
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/16/2021
Issue is a damaged gearcase and possibly a faulty clutch. ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 03/16/2021
Verified an issue with a mis-seated within the valve. Reseated and re-fed the line to ensure no kinks. Issue resolved. Tested unit thoroughly before departure.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78254
Richard G.
Job Details: 03/16/2021
Customer complaint is that the unit started smoking while cooking then shut off. Unit will not power back on. Found wiring harness burned up. Will order harness and control.; ordrng 1 W11458883 (Harness) and 1 W11295998 (Control)
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Von Ormy, TX 78073
Jesus C.
Job Details: 03/16/2021
Tested unit. Door gaskets for fresh food doors and deli drawer are damaged. Will need new gaskets. ; rqstng P&A on 1 WPW10443326 (Gasket) and 2 W10830274 (Gasket)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 03/16/2021
Part was not ordered. My error. ; ordrng 1 W11330971 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Atascosa, TX 78002
Jesus C.
Job Details: 03/16/2021
Installed new igniter. Igniter glowing. Good gas from valve. No further issues during testing. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR
Near Kendalia, TX 78027
Jim G.
Job Details: 03/16/2021
Replaced kit. Issue was in fact resolved by the kit.