We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78254
Richard G.
Job Details: 03/19/2021
Customer complaint is that the unit is freezing on the rc evaporator. Replaced evap motor. Evap motor was replaced in last year. Collected service call fee. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL LAUNDRY
Model MHW6630HW
Near Maumelle, AR 72113
Jeff N.
Job Details: 03/19/2021
Power to main control nothing coming out. Ordered pcb and hmi.; ordrng 1 W11322883 (cntrl-elec) and 1 W11325572 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2021
Customer stated that the issue is the unit has intermittent function of the left front burner. Found issue to be caused by spreader cap being in the wrong position. Unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/19/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near San Antonio, TX 78218
Chris S.
Job Details: 03/19/2021
Customer stated that dishwasher was not installed properly and found parts missing. Found hooks not properly installed and missing a retainer screw. And legs were all the way down. Customer said kb homes was taking care of everything. Spoke with Mario from kB and he said he will take care if repair. Told customer when I return to install parts I will collect service Call before doing anything. Quote SC and P&L 266.65; ordrng 1 WPW10503548 (retainer) and 2 WP8269145 (brckt-mtg)s
We serviced a
WHIRLPOOL LAUNDRY
Model WTW5000DW1
Near Benton, AR 72019
Micheal
Job Details: 03/19/2021
"Replaced failed pump assembly but something is jammed under the spin basket cannot remove plate; ordrng 1 W10752187 (Screw) and 1 W10752283 (Plate), used 1 W10876600 (Pump) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW
Near San Antonio, TX 78230
Sebastian
Job Details: 03/19/2021
Found that unit was producing almost no airflow customer had recently had install team in the apartment to verify that the connection is good at the wall high however found that the connection point was bent at the wall 90° making a complete closure found ball of lint at the bend. Found another giant ball of lint at the fan removed all lint swapped washing machine and dryer positions as it was the cost of the original stoppage reversed door customer should be good to go at this point changed out one piece of the thermostat safety kit just to ensure that we are good. Original cause of the problem is definitely due to the install of the vent behind the unit which was done by the install team recommending a customer that they also have their maintenance check the outside vent before normal usage
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Little Rock, AR 72206
Micheal
Job Details: 03/19/2021
Inspected unit and found torn door gasket. Ordered W11501317; ordrng 1 W11501317 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Helotes, TX 78023
Justin
Job Details: 03/19/2021
"Will need to order a control board, and go forward with drain pump. Will schedule for when parts come in.; ordrng 1 W11170319 (Control)"
We serviced a
N/A N/A
Model MZD2666KEW
Near Little Rock, AR 72103
Jeff N.
Job Details: 03/19/2021
"Installed compressor, pulled vac, used nitrogen to check for leaks. Installed filter drier.; dspstn on spec-tagged invntry: 1 W10160407 COMPRESSOR"
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WETLV27HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2021
Customer complaint is that the unit is making a loud noise and is also tearing huge holes in her clothes. Found the agitator is loose and clothes are likely getting stuck under the agitator. ; ordrng 1 W10772621 (Screw and washer) and 1 WP3951744 (Agitator)
We serviced a
N/A N/A
Model MFX2571XEM1
Near Little Rock, AR 72202
Micheal
Job Details: 03/19/2021
Inspected unit and found failed freezer rail causing door not to close properly and freezer to ice up. One rail is jammed. Ordered left and right rail; ordrng 2 WPW10120018 (Rails)s
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/19/2021
"Inspected unit for shutting off during rinse, ran diagnostic found error code f8e1 f2e1 first test 4 p16. Heckled okay and test 1 pg12 tested okay, for fie1 test 2 p13 found valve to be tested out of the range 800-1300, j9 1-4 j9 4-5 tested 1.5 replaced valve tested unit without water, unit operation checks okay; used 1 W11210459 (Valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78227
Richard G.
Job Details: 03/19/2021
"Customer complaint is that the unit wouldnt stop filling and started to over flow. They were able to get it drained, but then it wouldnt work again. Entered diagnostics and found error codes F2E1. Will order control to resolve issue.; ordrng 1 W11170319 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB8859AWB2
Near Benton, AR 72019
Micheal
Job Details: 03/19/2021
Inspected unit and found failed bi metal. Ordered W10258275; ordrng 1 W10258275 (Bi metal)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78218
Chris S.
Job Details: 03/19/2021
Customer stated that washer wasnt agitating properly. Got a fault motor error code. Ordering motor capacitor and shifter. Motor and capacitor is out of stock.; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor) and 1 W10913953 (actuator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Helotes, TX 78023
Justin
Job Details: 03/19/2021
"Found fridge drain port not draining properly, with all the issue this unit has had over time the drain hole could not keep up. Will need drain extension and steam out line. 210-560-7246 daughters number, she will be at appointment. ; ordrng 1 W11252097 (Drain extension)"
We serviced a
WHIRLPOOL M/W OTR
Model WML75011HZ8
Near Russellville, AR 72802
Jeff N.
Job Details: 03/19/2021
Sr# 730295420 said electrical in house. Took unit to another outlet on other end of house same readings. When plugged into noise reduction board from chase to black wire 68 volts.when not plugged into board 120 to chase with white wire still on board. Hooked to double black and blue wires with separate cord same thing. Called tech support again SR# 7730294782 he said it was a wire harness. Ordered main harness and door switch assembly.; ordrng 1 W11385228 (WIRE HARNESS) and 1 W11497298 (DOOR INTERLOCK KIT)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Converse, TX 78109
Chris S.
Job Details: 03/19/2021
Customer stated that microwave was making weird noise. Found issue to be blower and damper. Ordering blower and damper and blower is out of stock.; ordrng 1 W11441128 (Blower) and 1 W10843943 (damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Rockwell, AR 71913
Blake D.
Job Details: 03/19/2021
"Inspected unit for not cooling, found evaporator on the bottom to be damaged,diagnosed to need evaporator prefer pm; ordrng 1 WP2188823 (Evaporator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/19/2021
"Replaced adjuster on 2nd rack of dishwasher due to wheels being broken after replacement tested dishwasher no issues, dishwasher working as designed. Job complete. Collected all fees."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW00
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/19/2021
"Inspected unit for not dispensing ice, found that the impeller is stripped diagnosed to need, impeller (WP63052-2)washer (W11378860), motor (WPW10317991) and then divider (WPW10309864) customer told me that there is another tech that has already ordered the parts"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/19/2021
Our customer had a considerable leak. I uninstalled the unit. Found that the drain hopes had become disconnected from the Drain loop with check valve assembly. I reconnected the clamp and tightened it. Found that the drain hose was not looped up. I fixed this and secured it with a zip tie WPW10339879. I reinstalled unit and tested for leaks. Unit is fully functional now.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW1
Near Hot Springs, AR 71909
Blake D.
Job Details: 03/19/2021
"Inspected unit for tension on the door, found that the springs dont give enough tension to hold the door up, Diagnosed to need springs and bushing; ordrng 2 WPW10337934 (Spring door)s and 2 WP8268990 (Bushing)s"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/19/2021
This unit does indeed have no power at the display. The homes outlet is sound and we are receiving 240 VAC at the terminal block. I conducted test 2 for supply connections and everything passed until I got to sub-steps 8 and 9 on service test 2 for supply connections. There were 2 UI wiring harnesses running from the UI to the Main Control Board. One was plugged in and one was not. I changed out the wires and the control lighted up but the UI did not. Picture included. There should only be one wire and the odd thing is that the wire that lit up the control was the one not connected to the UI. The wiring harness and UI are bad. I called Dustin at Whirlpool Tech Line. We checked the control and did not receive the 12 VDC at the J8 UI port as well.. we will change out the control ad well. SR# 7727276619. Parts ordered and are not readily available currently. ; ordrng 1 W11459337 (UI harness.) and 1 W11370450 (Console) and 1 W11350214 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/19/2021
The model number and serial number are partially rubbed off. The numbers I can see verify the model number and the serial number is accurate for the digits visible. Picture included. Our customer has had a molted ice situation with a sheet of ice on bottom of bin. They turned the unit off so I was unable to view deficiency. There is an ice sheet behind the wire cover working all the way back to the auger motor. Picture included. Unit would not harvest or fill. I replaced the ice maker WPW10300024 from truck stock. Unit is now fully functional.; used 1 WPW10300024 (Ice maker) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/19/2021
Arrived at Lowes unable to locate washer. Will return if found; saved tckt
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78222
S. L.
Job Details: 03/19/2021
BP called let me know job was canceled.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78230
Sebastian
Job Details: 03/19/2021
Unit appears to be out of warranty replaced rack adjuster kit and also cleared out soap from dispenser release causing it to jam up collected for service fee and part did not charge laborers I didnt see that it was out of warranty till after I put the part in
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2021
Customer complaint is that the water and ice have stopped dispensing. Unit is still making ice. Found issue with the ui. Ordering ui.; ordrng 1 W11265135 (Dispenser ui)
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near San Antonio, TX 78251
Richard G.
Job Details: 03/19/2021
"Customer complaint is that the unit is flashing F5 and will not operate. Entered diagnostics and found error codes F5E3, F5E2, F2E1, lid lock codes and stuck key. lid lock was continuously clicking. Customer is going to look for the part for us to install, but will need to order the lid lock assembly in case she cannot find it."
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78245
Richard G.
Job Details: 03/19/2021
Customer complaint is that the unit stops cooking and gives an error code. Entered diagnostics and found error codes F6E0 oven ui lost communication and F8E0 low fan speed stored multiple times. Ordering ui and blower.; ordrng 1 W11428583 (Console) and 1 W11261165 (Control) and 1 W11248652 (Blower)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC0
Near San Antonio, TX 78222
S. L.
Job Details: 03/19/2021
.Customer provides receipt show DOP 3/21 snapped photo. Found shipping bolts still in unit. Removed bolts ran test no errors unit balanced all operations normal install instruct today.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2021
Customer stated the issue with the unit built up mildew and mold. Removed parts from interior so customer can clean. Unit will need a new drain hose attachment at the rear. Customer to provide new one returning when fridge needs to be serviced. Collected service call on 85631; schdld next appmnt for 3/24 WED !
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536BS00
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 03/19/2021
Customer stated unit isnt lighting on front two burners. Determined that the unit needs new burner caps. Replacing main four. Collected service call. ; ordrng 2 74007735 (Burner cap)s and 1 74007734 (Burner cap) and 1 74007736 (Burner cap)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78230
Sebastian
Job Details: 03/19/2021
Found unit was off level readjusted legs make sure unit was secure ran a calibration on unit found that there was an overload Error code. Mark as customer instruct
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model DCE33A-1BC
Near Boerne, TX 78006
Tommy B.
Job Details: 03/19/2021
Customer stated that the unit gets really hot and stopped making ice. Found issue to be caused by faulty water pump. Quoted cost of price for parts and labor to customer and customer declined service. Collected service call.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Helotes, TX 78023
Justin
Job Details: 03/19/2021
"Unit has a one-year additional builder warranty,; ordrng 1 W11238401 (Transformer) and 1 W11233913 (Thermostat sensor) and 1 W11346197 (Magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78260
Jim G.
Job Details: 03/19/2021
Replaced faulty gearcase. Issue was resolved. It was noticeable smoother operation after gearcase replacement.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78258
Jim G.
Job Details: 03/19/2021
Verified a weak frost pattern. Amp draw on compressor was within bounds at approx 1.1. Resistance check on compressor were good however there appears to be a leak or low charge. Sending UV drier. ; ordrng 1 WPW10143759 (HV Drier)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78258
Jim G.
Job Details: 03/19/2021
Verified a loose actuator. It slipped out of the splutch assembly. Used wire to ensure it stayed secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78254
Justin
Job Details: 03/19/2021
Delivery team left the transfer bolts inside unit. Took them out and tested to complete.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near San Antonio, TX 78218
S. L.
Job Details: 03/19/2021
Removed top and front blower wheel cracked and stuck to motor assembly. Broke wheel off motor replaced motor and wheel vacuumed out unit reassembled tested all operations normal.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 03/19/2021
Called techline upon arrival troubleshot with Chris found bad PowerMax Board ordering power max to resolve issue per techline advise. SR7730296713; ordrng 1 W11394663 (PowerMax board)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78254
Justin
Job Details: 03/19/2021
Found duct going to Wall smashed not allowing Lint to escape properly. Customer needs builder to come back out and reinstall all duct. Not done very well.
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/19/2021
"Checked dryer found blower wheel broken, part is on order will install April 2nd per customer is next day off. Collected service call fee."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 03/19/2021
"Checked range found door seal falling, replaced seal tested range no issues, range is working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 03/19/2021
Arrived at Lowes unable to locate washer. Will return if found; saved tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Jim G.
Job Details: 03/19/2021
Determined customer needed a pantry UI and pantry door replacement. Customer has decline repair however may contact KitchenAid to seek a concession.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500ESS05
Near San Antonio, TX 78253
Justin
Job Details: 03/19/2021
"Replaced fuse and motor latch released, tested to complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 03/19/2021
"Replaced control and valve after replacement tested washer no issues, good pressure coming into washer. Preformed diagnostics testing and calibration all test passed. Washer is working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near San Antonio, TX 78209
Sebastian
Job Details: 03/19/2021
Found that Bellows was worn evidence of water leaking from the front replaced Bello unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78245
Tommy B.
Job Details: 03/19/2021
Customer stated that the issue is the unit is not producing ice. Found issue to be caused by faulty icemaker motor. Swapped out with new icemaker to resolve issue and unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/19/2021
"Checked washer found gearcase screeching when in spin, washer also shut off mid cycle and mid test ordering control board and gearcase to resolve issue.; rqstng P&A on 1 W11116590 (cntrl-elec) and 1 W11454734 (Gearcase)"
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KECD807XSS00
Near San Antonio, TX 78259
Jim G.
Job Details: 03/19/2021
The trim piece ordered is completely incorrect. Reordering correct parts. Part sent was for another appliance entirely. ; ordrng 1 WPW10168883 (Trim Cooktop)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78217
Jim G.
Job Details: 03/19/2021
Replaced all suspension parts and gearcase and basket. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 03/19/2021
"Replaced control board, power cord and valve after replacement tested washer no issues washer is working as designed no error codes found during testing or operation.job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near San Antonio, TX 78213
Sebastian
Job Details: 03/19/2021
Replaced both sides of the rack on the very top of unit showed customer how to install rack system and pull it out unit good to go
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78254
Justin
Job Details: 03/19/2021
"Will need to order timer, door switch. ; ordrng 1 WPW10569603 (Door switch) and 1 WPW10185992 (Timer)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HWH
Near San Antonio, TX 78248
Tommy B.
Job Details: 03/19/2021
Customer stated the issue is the unit is building up ice in the freezer section. Found issue to be caused by broken gasket. Ordering parts to resolve issue.; ordrng 1 W10587578 (Gasket)
We serviced a
LG REFRIGERATOR
Model LDCS24223S
Near Kerrville, TX 78028
Douglas H.
Job Details: 03/19/2021
Customer called back due to same issue. Found a piece of the old fill tube didnt come out when I uninstalled the old part. And then got stuck in front of the new part causing the same issue as before. Defrosted and removed debris to resolve the issue. Advised to give at least 24 hours for ice production since had door off to resolve the issue. Collected p&l on previous service
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Boerne, TX 78006
Douglas H.
Job Details: 03/19/2021
"Last tech found faulty compressor compressor and solenoid. Replaced all parts to resolve the issues. Vacuumed unit, unit cooled upon testing. No further cooling issues at this point. Broken UI Panel still needs to be replaced."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near San Antonio, TX 78248
Douglas H.
Job Details: 03/19/2021
"Last tech found faulty compressor, confirmed diagnosis. Replaced compressor and dryer to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling efficiently upon testing. Advised of 24-48 hrs for proper cool down."
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 03/19/2021
Replaced control board on range tested broiler element in right oven no issues checked for error codes none found. Range is working as designed. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Cibolo, TX 78108
Chris S.
Job Details: 03/19/2021
Customer stated that microwave wasnt heating. Found issue to be magnetron. Replaced magnetron and tested unit everything working properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG
Near Rio Medina, TX 78066
Richard G.
Job Details: 03/18/2021
Customer complaint is that the water is dispensing very slowly and icemaker isnt making as much ice. Will need filter housing assembly.; ordrng 1 DA97-14365L (Filter housing assembly)
We serviced a
MAYTAG WASHER
Model MHW5500FW
Near Boerne, TX 78006
Tommy B.
Job Details: 03/18/2021
"Customer stated that the panel was unresponsive at times. We duplicated the issue in the home. Ordering user interface and user interface wiring harness to resolve issue ; rqstng P&A on 1 W10911042 (Panel) and 1 W10580186 (Harness UI), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78006
Tommy B.
Job Details: 03/18/2021
Swapped out pump and motor assembly to resolve unit cycling problems. Unit tested good with no further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78015
Tommy B.
Job Details: 03/18/2021
Swapping out right side slide did not fully resolve issue. Left side will be needed in order to complete service.; ordrng 1 W11397195 (Slide)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 03/18/2021
"Replaced valve and control board after replacement tested washer no error codes, washer is working as designed during testing and operation. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 03/18/2021
Verified a white screen LED. ; schdld next appmnt for 3/24 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78015
Tommy B.
Job Details: 03/18/2021
Last visit found faulty suspension. Swapped out with new suspension and unit tested good with no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Castroville, TX 78009
Richard G.
Job Details: 03/18/2021
Replaced controls and icemaker. Tested fill and harvest. Unit testing good at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78217
Jim G.
Job Details: 03/18/2021
Verified an issue with the harness. Used wire to secure. Issue rsolved ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78245
Richard G.
Job Details: 03/18/2021
"8265Customer complaint is that the unit is leaking near the valve and is still not making ice, also states that the ice bin is damaged in the back where the auger motor hits it. Ordering reservoir, valve, ice bin. Rescheduled icemaker.; ordrng 1 W11043013 (Dual valve) and 1 W11346622 (Reservoir) and 1 W11185686 (Ice bin)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Boerne, TX 78006
Tommy B.
Job Details: 03/18/2021
Customer stated there is a loud noise during spin cycle. Ran manual spin test and can hear the gear case is the cause of the noise. Will need a new gear case to resolve issue. Ordering parts. ; rqstng P&A on 1 W11455453 (Gearcase)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ4
Near San Antonio, TX 78254
Justin
Job Details: 03/18/2021
"Console frame is broken and will need to be replaced, plastic piece has broken on the right side. ; ordrng 1 W11184551 (Console panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78250
Justin
Job Details: 03/18/2021
Spoke with customer and decided we did not need to go forward with repair. Did find the top left door switch frame damaged and it pushed in which causes the door and water issue. Customer is ok with current situation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78254
Tommy B.
Job Details: 03/18/2021
Swapped out faulty icemaker. Unit called for water. Unit tested good with no further issues at this time.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Terrell Hills, TX 78209
Sebastian
Job Details: 03/18/2021
Found that the tube that spreads the water was disconnected reconnected tube and tested unit ran for several minutes did not feel cold air coming to evaporator plate or cold feeling coming to play can feel slight amount of frosting on bottom of the two leading up to evaporator play explain to customer that they most likely have a sealed system issue if they do not start to produce ice within a few hours collected service fee explain to customer that sealed system issue would definitely exceed the value of a new unit in might not be a good idea to proceed
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78266
Shawn W.
Job Details: 03/18/2021
Our customers unit went into demo mode. We took it out of demo mode and fixed the problem. Showed our customer how to resolve if it happens again. Tested unit. Fully functional now. Our customer said yes to our short survey. Our customer has still not received their replacement M/S sticker from Whirlpool. Took picture of missing location.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Helotes, TX 78023
Justin
Job Details: 03/18/2021
"#2467 gate code, checked rinse aid container it is running low. Moved to max setting, testing in diagnostics. Unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Helotes, TX 78023
Justin
Job Details: 03/18/2021
"Found water dispenser not getting water, need both valves and filter housing. ; ordrng 1 WPW10341320 (Dual valve) and 1 W11512399 (Valve) and 1 WPW10394053 (Housing)"
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Stockdale, TX 78160
S. L.
Job Details: 03/18/2021
Found F7E5 error code ran unit found oil leaking from gearcase. Needs new gearcase.; ordrng 1 W11455453 (Gearcase)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Helotes, TX 78023
Justin
Job Details: 03/18/2021
"Replaced blower wheel, tested to complete."
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near San Antonio, TX 78238
Richard G.
Job Details: 03/18/2021
"Replaced drum, rotor, and stator. Tested to complete. Unit is good to go."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78216
Sebastian
Job Details: 03/18/2021
Found that the refrigerator section evaporator is frozen solid the fan does appear to be working must order thermistor for the fridge raider section ordering both just in case also found the freezer section is a little bit warm ordering that thermostat as well as everything on the evaporator is testing good also ordering separator as we are having a slight moisture issue in the freezer Door appears to be making a good seal; rqstng P&A on 1 W10316760 (Thermistor rf) and 1 W10316760 (Thermistor rf evap) and 1 W10316760 (Thermistor fs) and 1 W10353593 (Separator)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/18/2021
Called are customer ahead of time and left vm. Arrived at home to closed gate. No gate code in notes. Called and left vm. Waited 10 minutes. Called and left vm about reschedule.I received a call back once I was half way to our next call. Customer stated that I did no all ahead. I explained I called ahead and a total of 3 times. 3CX. She informed me we have wrong phone number.; O-emld tckt
We serviced a
KENMORE DISHWASHER
Model 665.12773K311
Near Spring Branch, TX 78070
Chris S.
Job Details: 03/18/2021
Customer stated that dishwasher was leaking. Tested unit and look underneath and found leak coming from motor seal. Ordering motor sump. Collected SC and gave quote for P&L 267.84. ; ordrng 1 WPW10455268 (sump and seal assem)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Floresville, TX 78114
S. L.
Job Details: 03/18/2021
"Customer complaint water continues to run after cycle ends. Check operation of valve. Hot water valve leaking by. Part on order, call when part comes in.; snapped 2 QuickPics"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Floresville, TX 78114
S. L.
Job Details: 03/18/2021
Found icemaker wont fill tested valve this was good found the fill tube obstructed inside door it is not frozen needs new door; ordrng 1 LW11026425 (FC door stainless.)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH3
Near Floresville, TX 78114
S. L.
Job Details: 03/18/2021
Found open triac fuse on control tested pump motor dispenser valve and float am gettin F8E3 F3E2 F8E2 errors. Control bad needs part W10906430 control replaced. Service paid quote good for 90 days
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Elmendorf, TX 78112
S. L.
Job Details: 03/18/2021
Used skid pulled unit removed rear panel replaced control. Reassembled and installed unit ran test unit preheated all operations normal.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78219
S. L.
Job Details: 03/18/2021
"Had F0E4 error code (spin limited by water temperature). Check water temperature at valve. Found hoses were reversed at the wall (red is cold, blue is hot). Moved hoses to proper positioning. Explained to customer that valves are backwards. Run diagnostics, no faults found. Test washer, all operations normal. Install instruct today"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78244
S. L.
Job Details: 03/18/2021
Unit is not cooling on both sides compressor both fans on partial frost pattern and amp draw at .64 amps. Suspect leak in SS called DH he confirmed diagnosis needs evaporator and uv drier rescheduling Wednesday tentatively if customer can make appointment.; ordrng 1 WP2188823 (Evaporator) and 1 WPW10143759 (Uv drier)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Converse, TX 78109
S. L.
Job Details: 03/18/2021
Break down top basket and replace plastic adjuster with new adjuster. Test for proper operation. All operations normal.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78209
Chris S.
Job Details: 03/18/2021
Customer stated that cooktop works except the blower. Got voltage all the way up till the blower. Ordering blower to resolve the issue. Part is out of stock.; ordrng 1 W11083804 (motor-blwr)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near San Antonio, TX 78209
Chris S.
Job Details: 03/18/2021
Couldnt find range at Lowes back area. Asked employees and they said they gave it back to whirlpool.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Converse, TX 78109
Chris S.
Job Details: 03/18/2021
Upon arrival called customer to give eta. And customer stated that kB homes was paying for new dishwasher to be installed. I explained to customer we are repair company and do not install new appliances. And that I was going there to look at appliance to repair. He said wants to cancel appointment if its for repair and he will be calling whirlpool and builders.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/18/2021
Customer stated that washer shakes real bad. After testing found issue to be shocks and suspension springs. Ordering shocks and springs scheduled due to customer availability.; ordrng 1 W11316766 (Damper assembly) and 1 W11314394 (spring)