Service History 240

Near San Antonio, TX 78237
Ezequiel V.
Job Details: 01/17/2020
RANGE WHIRLPOOL KFGD500ESS04 Replaced igniter ran bake cycle no issues checked for error codes none found. Unit operating as designed. Job complete. Collected parts and labor.
Near San Antonio, TX 78260
Ivan B.
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW8600YW1 Replaced control and harness unit operating properly at this time. No issues.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW560CHW "Checked washer found HMI not responding ordering new hmi board , ordering control board. Ordering pump for leak issue. ; ordrng 1 W10918608 (pump-water) and 1 W11325580 (cntrl-elec) and 1 W11329046 (cntrl-elec)"
Near San Antonio, TX 78259
L
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Issue was door missing washers. Put n missing parts. No other issues job complete
Near San Antonio, TX 78258
L
Job Details: 01/17/2020
MICROWAVE OVEN WHIRLPOOL n/a Issue was costumer heard a sparking noise. Found a burned mark by the magnetron. Told costumer it needs to be replace. Couted costumer with parts and labor. And costumer said he will think about it since microwave is still working and he’s just thinking about buying a new one. service fee collected.
Near Universal City, TX 78148
S. L.
Job Details: 01/17/2020
DRYER WHIRLPOOL WED8500DC4 Found valve bracket had screw loose on bottom panel inside cabinet causing vibrating/buzzing noise corrected this and advised customer to get proper dryer vent to improve performance and for safety due to fire hazard tested unit all operations normal. Advised of survey via leave behind.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 After several tempts to repair and install drain pan realized that the cabinet is bowed/warped. This is causing the drain pain to bend upward at he center and not drain ultimately causing the the evaporator to never fully dry out and causing a perpetually freeze over. I then to contacted techline Kevin SR# 7726919340 who deemed the unit irreparable.
Near San Antonio, TX 78239
S. L.
Job Details: 01/17/2020
WASHER MAYTAG MVWB765FW3 Removed basket replaced gearcase reassembled unit calibrated no errors all operations normal advised of survey and paper
Near San Antonio, TX 78249
Colton B.
Job Details: 01/17/2020
WASHER AMANA NTW4516FW3 Issue is that lid latch stays locked. Finding issue to be a faulty control board. Leo ordering a new latch as customer tried to force lid closed. Returning Tuesday to install parts.; ordrng 1 W11170317 (cntrl-elec) and 1 W11307244 (latch)
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Checked refrigerator ice maker found cracked ice maker. Replaced ice maker water did not leak through. Ice maker working as designed. Job complete.; used 1 W10873791 (ICE MAKER) from stock
Near San Antonio, TX 78209
Steven G.
Job Details: 01/17/2020
OVEN ELECTRIC (D KITCHEN AID KEBS207BSS00 "Checked oven found bad convection motor and lower sensor, replaced both parts checked operation unit working properly now"
Near Schertz, TX 78154
Shawn W.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Found temperatures fine. Looked at compressor fan and it is solid and working fine, not causing any issues. Called Tech-Line, spoke with Mitch. We tried some different techniques to replicate the sound. We determined that the next course of action would be to emplaced the foam strip kit around the evaporator fan and the evaporator cover. I have also ordered all parts related to cushioning support and protection of the evaporator fan motor. Whirlpool SR# 7726349491; ordrng 1 2203595 (support) and 1 2203596 (support) and 1 2304241 (gasket) and 1 W10252477 (gasket,air duct) and 1 WP8286642 (tape) and 1 WP8286642 (tape)"
Near San Antonio, TX 78205
Shawn W.
Job Details: 01/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Replaced door handle. Found that I ordered the wrong part. It appears that the part I ordered is not on this unit. It is an additional trim for some types of cabinetry. The part I actually need seems to come up as a control. What I actually need is called Assembly bottom vent stainless. Illustration number 20 on the parts list under oven parts. Builder has the circuit breaker mislabeled and has the oven outlet labeled as AC. I informed the builder. As a courtesy I was going to check the outlet for 240 VAC but it was hard wired. Resetting the circuit breaker fixed the scrolling issue. I found no errors in diagnostics and conducted component test on all loads. All loads were working. Based on this I decided there was no need to change the UI. Oven preheated and reached temperature. Fully operational. Job complete.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW75HEFW0 Water in bellow not draining. Found drain holes plugged. Removed blockage. Water now draining properly. No further issues. Tested to complete.
Near San Antonio, TX 78259
Devon F.
Job Details: 01/17/2020
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit would not start replaced door switch problem still exists tested door switch switch seems fine tested thermal fuse test failed replaced fuse with truck stock unit is operating as designed.; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78259
Devon F.
Job Details: 01/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display would be black ordering new UI panel to resolve issue.; ordrng 1 W11351998 (CONSOLE)
Near Kerrville, TX 78028
Sherman
Job Details: 01/17/2020
WASHER WHIRLPOOL MVWC565FW1 Found gear case grinding badly. Ordered parts to resolve issues. ; ordrng 1 W11035751 (GEAR CASE )
Near San Antonio, TX 78245
Richard G.
Job Details: 01/17/2020
DRYER WHIRLPOOL WED9750WW0 Replaced heating element. Tested to complete. Unit is good to go. Collected parts and labor fee. Cut off 10% for military discount.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/17/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 Replaced Interlock Service Kit. Fully functional. Job complete.
Near San Antonio, TX 78245
Christian G.
Job Details: 01/17/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Issue stated by customer: microwave flickers on and off after starting. Previously replaced control. Ordering parts.; ordrng 1 W10498567 (harns-wire) and 1 W11206558 (cord-power) and 1 W11219761 (harns-wire)
Near San Antonio, TX 78258
Devon F.
Job Details: 01/17/2020
WASHER MAYTAG MVWX655DW1 Customer complaint was unit would not wash ran diagnostics got long fill error code asked cus is clothes wet at end of cycle he said yes ordering new valve to resolve issue.; ordrng 1 W11127357 (housing)
Near San Antonio, TX 78260
Devon F.
Job Details: 01/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Customer complaint was unit blower would make noise check unit for error codes no error codes no noise unit is operating as designed.
Near Mico, TX 78056
Richard G.
Job Details: 01/17/2020
WASHER MAYTAG MVWX655DW1 Replaced drive motor. Old motor was extremely hot. Ran calibration. Ran automatic test. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 No frost on evap. Compressor is running. Checked for leaks. No obvious leaks using UV light. Found service port on drier is leaking clear oil. Will need sealed system tech to diagnose further. ; schdld next appmnt for 1/17 FRI !
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/17/2020
DISHWASHER KITCHEN AID KDTE204GPS0 Checked dishwasher. Water valve had loose connection not allowing for water to enter machine. Operating as designed at this time no further issues. Yes to survey and leave behind.
Near San Antonio, TX 78258
Devon F.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint was unit would not make ice replaced ice maker unit is operating as designed.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/17/2020
OVEN ELECTRIC (S JENN-AIR JJW3430DS02 "Installed the new console. Ran diagnosis, no errors. Conducted component activation on all load, all are working. Client decided to start using the WiFi so I was able to help them set it up. They were very organized and had all their manuals in a binder. The were missing their WiFi manual. I provided them the part number with help from Tech-Line (Robert) and I provided the number to the connect team so they can link the Jenn-Air App with their WiFi enabled unit. I tried to get connect team on the line but it was a 44 minute wait. Fully operational. Job complete."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/17/2020
RANGE WHIRLPOOL WFE525S0HB1 Replaced passive and active hinges. Door opens and closes properly. The trim was damaged when the door broke. It was not visible until the door was taken apart. Need to order door trim.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 WPW10310922 (trim-vent)
Near San Antonio, TX 78232
Devon F.
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Customer complaint was unit did not dispense ice found dispenser motor housing broken and letting warm air in which then would ice up dispenser motor. Ordering dispenser motor housing and seal to resolve issue.; ordrng 1 W11240062 (HOUSING) and 1 WPW10291905 (seal)
Near Mico, TX 78056
Richard G.
Job Details: 01/17/2020
REFRIGERATOR KITCHEN AID KRMF706EBS01 Replaced UI. Tested to complete. Unit is good to go. Collected part cost. Previously collected labor.
Near San Antonio, TX 78258
L
Job Details: 01/17/2020
DRYER WHIRLPOOL LER7646JQ0 Issue was unit not heating. Check all fuses found bad thermal cut off. Replaced from stock parts. No other issues job complete. Service fee and labor and parts collected ; used 1 279769 (THERMAL-CUTOFF) from stock
Near San Antonio, TX 78245
Christian G.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue stated by customer: refrigerator leaking from line. Ordering parts.; ordrng 1 WPW10279882 (tube-water) and 1 WPW10386778 (tube-water DOOR)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/17/2020
WASHER MAYTAG MHWE300VW11 Checked washer found drain pump leaking slightly. Spoke to customer about about price customer stated they are looking into buying new washer.
Near San Antonio, TX 78209
Steven G.
Job Details: 01/17/2020
WASHER MAYTAG MVWB855DC2 "Checked washer found unit not getting cold water, replaced bad water valve checked operation unit working normal now ; used 1 W11165546 (VALVE) from stock"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Changed out blower. Tested to complete. Unit is good to go. No email to add.
Near Converse, TX 78109
S. L.
Job Details: 01/17/2020
DRYER MAYTAG MEDX655DW1 "DOP provided 7/27/19 found no heat only on sanitize on selector switch , replaced switch tested at exhaust average cut off on high was 159 cut on at 128 advised to get foil vent changed for safety and performance and advised survey and leave behind paper."
Near San Antonio, TX 78209
Steven G.
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG320M0BS3 Checked range to replace parts found end cap bent will also need this to complete ; ordrng 1 W10873109 (END CAP)
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW7800XW2 Installed new door hinge. Tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/17/2020
DISHWASHER KITCHENAID KDTM404ESS2 Checked back. Evaluated how the arm was installed. Tested unit in quick cycle to determine if the sound was still present. I may have damaged arm. Will replace at my expense. SR# 7726775130
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/17/2020
RANGE WHIRLPOOL WFE515S0JB Top of cooktop is dented. Ordered part. ; ordrng 1 W11178791 (cooktop BLACK)
Near San Antonio, TX 78253
Richard G.
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced heating element. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDT720PADM3 Customer complaint is that the dw is not washing dishes properly. States there is still soap residue left in the dispenser. Ran unit through diagnostics and automatic test. Unit filled with water but did not go into wash. Replaced pump and motor assembly. Ran unit through diagnostics. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78237
Jesus C.
Job Details: 01/17/2020
RANGE AMANA AER6303MFS2 Installed new cooktop. No issues during testing. Job complete.
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/17/2020
COOKTOP GAS JENN-AIR JGCP548HL00 Went to change regulator. Pipe fitting adapter stuck due to putty. Went to hardware store to get fitting for customer was given the wrong size. Hardware store is 25 min away a could not make second trip there. Pipe fitting is 1/2” to 3/4. It is not listed in the repair parts manual.; saved tckt
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW7300DW0 JK SR# 7726922114 techline advises check line to pressure sensor. As customer described water overflowing the tub. Verified there were no leaks. The washer was still holding water when I arrived. The air hose to the main control was loose. Reinserted the hose. Ran full load in regular mode to ensure proper function. Issue resolved.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG114SWB1 Calling techline to nail down issue due to reoccurring issue. Spoke with Mike. He stated to check wiring harnesses and check outlet for proper polarized and grounding. Sr 7726917049Checked all harnesses. Found igniter to be at fault. One of the wires is grounding out. Quoted 64.31 for part. Will not charge more labor as is reoccurring issue. Customer wants to proceed with repair. Ordering igniter to resolve the issue issues. ; ordrng 1 W10918546 (igntr-oven)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/17/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 Need additional control. Wrong part ordered. ; ordrng 1 W11035599 (cntrl-elec)
Near San Antonio, TX 78209
Steven G.
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW6620HW0 "Checked washer ran diagnostics found no fault codes ran spin unit is running smooth, found unit working properly"
Near San Antonio, TX 78249
Colton B.
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Issue was that dishwasher was missing spring and link on right side. Installed both to resolve closing issue. Also replaced door panel for dent. Unit tested good. Talked to customer about survey.
Near Converse, TX 78109
S. L.
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG505M0BS3 Found relay clicking and time resetting intermittently issue not outlet related need new board rescheduling 1/23 PM call.; ordrng 1 W11126814 (CONTROL)
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Couldn’t make to customer within window. Please add them to my list for tomorrow and I will keep the part in my van.; saved tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDT920SADM0 "Complaint of unit not cleaning properly. Found issue to be water not hot enough coming in. Customer adjusted hot water heater. Unit now has proper hot water coming in. Unit performing as designed. Educated customer on proper cleaning, usage of unit, and soap pod usage. Collected Sc."
Near San Antonio, TX 78249
Christian G.
Job Details: 01/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: double oven lower unit did not shut off after customer used bake. Customer states they had to unplug unit to turn it off. Ran unit through diagnostics to confirm. Ordering parts.; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec WO POWER)
Near Boerne, TX 78006
Douglas H.
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer stated unit makes a knocking noise. Found cause to be coming from water inlet line under the sink, it was being caused by valve not open enough. As soon as valve was opened farther knocking noise no longer present. Collected email for survey."
Near Helotes, TX 78023
Colton B.
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW4816FW2 Issue is that the unit will not advance cycle. Found LF error code in diagnostics. Water flow into the unit seems fine. Valves passed resistance checks and don’t seem to be clogged. Ordering a new control board per tech sheet. Also ordering new valve just in case. Customer prefers afternoon appointment.; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve)
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Customer stated the issue is the unit will not function. Found issue to be loose connections to the pump. Fixed wiring harness by connecting all hookups. Unit testing good now.
Near San Antonio, TX 78253
Christian G.
Job Details: 01/17/2020
DRYER MAYTAG MEDC465HW Issue stated: dryer would not heat. Found misfired. Unit test good.
Near San Antonio, TX 78209
Steven G.
Job Details: 01/17/2020
DRYER MAYTAG MEDX655DW1 "Checked dryer found unit not turning on, checked and found bad fuse, replaced fuse and thermostat checked operation unit working normal now ; used 1 WP3387134 (THRMST-FIX), and 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78259
Jim G.
Job Details: 01/17/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Reschedule. Missed customer. No answer at home. Left voicemail. ; schdld next appmnt for 1/22 WED 8-10
Near San Antonio, TX 78254
Colton B.
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW6620HW0 "Customer complaint was walking or unbalanced washer. Leveled washer, unit spins nicely. Talked to customer about overloading as well. Unit tested good."
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/17/2020
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Unit not making enough ice and thin ice cubes. Found cause to be extremely low water pressure coming to unit. Inspected water pressure to unit, not sufficient enough. Likely coming from RO/filtration system under sink. Recommended to customer to contact a plumber to check the filtration system. No further issues at this point."
Near San Antonio, TX 78261
Jim G.
Job Details: 01/17/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Determined issue was due to faulty pantry UI. Ordered all parts pertinent to that repair. ; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)
Near , TX 78253
Christian G.
Job Details: 01/17/2020
RANGE WHIRLPOOL WFE975H0HZ1 Issue stated by customer: oven runs hot. Confirmed through diagnostics. Adjusted temp to resolve temporarily. Ordering parts.; ordrng 1 W11165552 (cntrl-elec) and 1 WPW10181986 (sensor)
Near San Antonio, TX 78256
Tommy B.
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW94HEXW2 Found issue to be faulty MCU. Swapped with new part and ran automatic test cycle. Unit is testing good at this time. Collected P&L.
Near San Antonio, TX 78218
Steven G.
Job Details: 01/17/2020
MICROWAVE OVEN KITCHENAID KMBP107EBS01 Checked microwave found F1 E5 error code ordered parts; ordrng 1 W10468206 (inverter) and 1 W10577815 (cntrl-elec)
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/17/2020
WASHER MAYTAG MVWB835DC3 Installed new bezel for latch. No issues during testing. Job complete.
Near San Antonio, TX 78232
L
Job Details: 01/17/2020
DISHWASHER JENN-AIR JDTSS246GS0 Issue is bad dish rack. Found it’s the tracks that’s are broken. Ordering parts ; ordrng 1 W10852728 (track) and 1 W10852729 (track)
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 01/17/2020
WASHER MAYTAG MVWB880BW0 "Checked washer found SD, spoke to tech line they advised to replace tub and basket. Ordering tub and basket to resolve issue. Ordering washplate,hub jus in case needed.SR7726920618; ordrng 8 8533953 (screw)s and 1 8545953 (hub,basket-driven) and 1 W10076270 (screw) and 1 W10118114 (hub,basket) and 1 W10286241 (washplate) and 1 W10381078 (outer tub) and 1 W10549509 (basket)"
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 01/17/2020
RANGE WHIRLPOOL WFC150M0EB1 Replaced control board on range ran bake broil and light no issues checked for error codes no issues . Job complete.
Near San Antonio, TX 78217
L
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW5000DW0 Issue is unit not draining. As i took water out the tub. I move. Washer to drain the rest of the water. Found rotten poop all over the floor under the unit and behind. I call nick to see the next and called trade partners to document everything.sr 7725589016. Pictures attach
Near San Antonio, TX 78253
Christian G.
Job Details: 01/17/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS03 Customers son was home and was unsure if H.O. Had extended warranty. Sb web shows standard 1 year warranty only. Customer wants consult with H.O. before paying service call.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Issue is that oven is non operational. Finding issue to be blown fuse and thermostat. Self clean mode was used with foil on the bottom of cavity, which melted it and blew fuses. Called DH, said melted foil was not a safety issue. Collected service call and quoted customer for P&L on return visit. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)"
Near Helotes, TX 78023
Tommy B.
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Need auger sharks as it is stripped. Please place customer on urgency list. ; ordrng 1 W11228132 (shaft)
Near Saint Hedwig, TX 78152
S. L.
Job Details: 01/17/2020
WASHER MAYTAG MVWB865GW0 Removed old lid installed new tested lock and ran service verification cycle all operations normal.
Near San Antonio, TX 78229
Steven G.
Job Details: 01/17/2020
WASHER MAYTAG LSE7806ACE "Checked washer found bad fuse and lid switch,tech bent hinges, had to bend to straighten out for lid to close properly, ordered parts; ordrng 1 207166 (switch,check) and 1 22001555 (fuse 250v/1a comm wa)"
Near Shavano Park, TX 78230
Steven G.
Job Details: 01/17/2020
ICEMAKER (STANDA KITCHEN AID KUIS18NNTB1 "Checked ice maker found crack in water pan causing water to run out before unit could make ice, replaced water pan checked operation unit is working normal now"
Near San Antonio, TX 78213
Colton B.
Job Details: 01/17/2020
WASHER MAYTAG MVWC565FW1 Customer complaint is an overfill on washer. Found chew marks on drain hose causing it to leak and signs of a rat or mouse infestation. Pressure hose didn’t seem to be chewed. Ordering a valve and control board for overfill issue. Calling AE and partner team about infestation. Informed customer that they would have to get a professional exterminator to come out and get a receipt before we come complete the repair. Partner team says everything is still covered but customer will have to pay for drain hose. ; ordrng 1 W11038689 (valve) and 1 W11162438 (cntrl-elec) and 1 W11244231 (hose)
Near , TX 78152
S. L.
Job Details: 01/17/2020
DRYER WHIRLPOOL WGD4850HW0 "Found unit not working when arrived, found tear in flooring took picture of this customer acknowledged this was here before my arrival traced problem to thermal fuse. Replaced fuse found water in vent hose to wall, tested heat at exhaust cycle temps were 165 high and 123 low this is average of 3 cycles. All operations normal After further inspection found restricted vent duct used test kit confirmed issue is in duct work to home advise customer to have duct looked at to prevent further issues and for safety ; used 1 8522199 (VENT TESTING KIT), and 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Replaced freezer door gasket sealing properly. Job complete.
Near Corpus Christi, TX 78408
John L.
Job Details: 01/17/2020
WASHER MAYTAG MVWC565FW0 "Ran diagnostics, pulled one code. F8E1 long fill, checked water lines for any issues none found. Tested valves, cold side does not open fully not allowing water to flow properly. Valves will need to be replaced to resolve this issue.; ordrng 1 W10776841 (valve)"
Near Shavano Park, TX 78230
Colton B.
Job Details: 01/17/2020
DISHWASHER KITCHENAID KDFE104HBL0 Customer complaint was a leak. Couldn’t replicate leak durning q 20 minute cycle. SG recommended lowering rollers to tilt unit back more. Looked like rollers were already lowered. Ran another 20 minute cycle and still no leaks. Raised front legs to help with leveling. Unit testing good.
Near Victoria, TX 77904
Michael
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "The appliance wouldn’t power on, voltage is good, reset breaker, still no power. Removed door panel and checked all connections, getting power to the control and UI but still won’t power on. Ordered control and UI; ordrng 1 W11086165 (console) and 1 W11306302 (cntrl-elec)"
Near Falfurrias, TX 78355
Adam
Job Details: 01/17/2020
WASHER MAYTAG MHW6630HW0 S# 7724407283. Previous contact with this customer at this location resulted in customer becoming hostile and belligerent with tech. Tech called trade care team at whirlpool to document this issue with the customer SR number above shows previous contact and notes that my company will not service this customer based on previous history. Trade care team instructed me to have my company contact customer and report issue and also to have customer call back to whirlpool so they can find a different tech company.
Near Aransas Pass, TX 78336
John L.
Job Details: 01/17/2020
RANGE AMANA ACR4303MFW3 "Installed panel, issue resolved"
Near Falfurrias, TX 78355
Adam
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW8040DW0 Sr# 7726861743. Inspection of unit shows error code for stuck button. Ran verification cycle on units all functions work as designed. Call tech line to try and troubleshoot situation. Went over error codes with tech line tested all functions with tech line no issues found. Tech line states if we cannot duplicate customers complaint and the machine shows no error codes there’s nothing to be done. Issue resolved. SR number above. This will be the second visit we’re having to call tech line resulted in the same answer.
Near Victoria, TX 77901
Michael
Job Details: 01/17/2020
DRYER WHIRLPOOL WED8000DW4 "The appliance wouldn’t power on, voltage was good at outlet and appliance, took front panel off and checked the thermal fuse, all fuses are good. Ordered control and panel control ; ordrng 1 W11133021 (cntrl-elec) and 1 W11133029 (panel-cntl)"
Near Rockport, TX 78382
John L.
Job Details: 01/17/2020
WASHER WHIRLPOOL WFC7500VW2 "Inspected unit found issue to be with motor, will need to replace. Told customer cost. Customer is going to look to see if they can get unit under an extended warranty plan. And reschedule when plan is acquired. Parts needed to complete repair W10192987 motor, W10192966 Control, and W10192993 harness"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/17/2020
DRYER MAYTAG MEDB835DC4 "Inspected unit, found unit will not power on. Tested power at outlet and behind unit, unit getting power. Tested fuse, fuse has continuity. Issue with controls. Replace to resolve.; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 8577274 (thermister) and 1 W10693363 (fuse-thrml) and 1 W11098430 (cntrl-elec) and 1 W11098472 (overlay)"
Near Kingsville, TX 78363
Adam
Job Details: 01/17/2020
DRYER WHIRLPOOL WED8500DC4 Install components tested unit issue resolved
Near Corpus Christi, TX 78415
John L.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Installed compressor, topped off gas. Unit holding pressure and is cooling. Issue resolved"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Inspection of unit shows no error codes and all tests come back as unit in good working order. Customer complaints of food freezing but upon further inspection shows customer had refrigerator compartment set to 32 33°. Adjust the temperatures in free huge compartments toone above recommended and advise customer to give it at least a 24 hour wait. To see difference in temperature. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 01/17/2020
MICROWAVE AMANA AMV2307PFW2 "I spoke with Nick and asked if what I’d ordered had anything to do with the power and he advised me the parts were for heat only. I called Whirlpool Tech line and spoke with JK SR7726921310. I told him the fuse was good and voltage good at outlet, asked me to check voltage at the control, getting 120 volts, he said if there’s 120 volts at the board and nothing on the display, it’s a bad control board, told him I had already replaced the board, he said to order another one.; ordrng 1 W10849846 (cntrl-elec)"
Near Victoria, TX 77905
Michael
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "The freezer isn’t cooling and PO keeps coming on. The evaporator fan is bad in the freezer which is also causing PO to come on periodically because of the temperature in the the freezer. Gave the customer an estimate of for SCF, PARTS & LABOR. The customer paid for the SCF. She will talk to her husband and call back and cancel if they decide not to go through with it.; ordrng 1 W11109595 (motor-evap)"
Near Shawsville, VA 24162
Uriah B.
Job Details: 01/17/2020
FREEZER WHIRLPOOL WRF767SDEM01 "Per techline, if everything reads normal, call techlinebback. He says there are no more suggestions for repair.SR7726914253Ice build up under the ice maker compartment in the rear of the refrigerator section. ; ordrng 1 WPW10635022 (adapter)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/17/2020
REFRIGERATOR AMANA ART308FFDM03 Inspection of unit shows refrigerator is well out of warranty. Customer has declined any diagnostics or service call on this unit
Near Victoria, TX 77901
Michael
Job Details: 01/17/2020
WASHER MAYTAG MHW8200FC0 "Plugged appliance in on arrival, drain pump ran for about 10 minutes and shut off, took water hoses off and confirmed water pressure and screens were clear of obstruction. I went into diagnostics and found F3E1, F8E2, F8E1, F8E0, error codes, cleared error codes and ran a diagnostics test, the linkage and motor on the dispenser worked normal, completed with no issues or error codes, replaced panels, appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed part ordered. The fan and appliance are working normal
Near Salem, VA 24153
Uriah B.
Job Details: 01/17/2020
DRYER WHIRLPOOL WED4815EW1 Starts but start switch is not keeping the connection. Needs start switch. WPW10117655; ordrng 1 WPW10117655 (relay-pts)
Near Salem, VA 24153
Uriah B.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit not going into defrost at all. Needs defrost thermistor and control board. ; ordrng 1 W11043763 (cntrl-elec) and 1 W11334745 (EVAP MOTOR)
Near Troutville, VA 24175
Uriah B.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found evap motor obstructed by ice build up. Cx had left freezer door open and ice built up. All operations checked ok in diagnose and all appears to be good after defrosting evap. Cx to observe.