We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Victoria, TX 77905
Michael
Job Details: 08/31/2022
Waited 10 minutes for the customer. Installed new lid, no damages, its opening and closing properly, calibrated and performed a diagnostics, completed with no issues or error codes. The lid lock and appliance are working normal
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Kenedy, TX 78119
Michael
Job Details: 08/31/2022
The lights in the FC and RC are dim, I can see which 2 are out. Turned the breaker off for 5 minutes and turned it back on, it didnt solve the issue. Per S84638, says to replace all the lights, ordered the kits, please reschedule when the parts come in. ; ordrng 4 W11632139 (Module)s
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Mathis, TX 78368
John L.
Job Details: 08/31/2022
Installed evaporators, vacuumed lines. Unit held vacuum. Charged unit with 6 oz of refrigerant. Unit cooling, issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Corpus Christi, TX 78415
Adam
Job Details: 08/31/2022
Contacted customer before arrival customer wishes to cancel appointment.
We serviced a
SAMSUNG DRYER
Model DVE45R6100P/A3
Near San Antonio, TX 78254
Chris S.
Job Details: 08/31/2022
Customer stated that dryer not drying. Found issue to be power cord was loose in wall outlet fixed power cord tested unit dryer was heating up.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78253
Chris S.
Job Details: 08/31/2022
Customer stated that they cant use dishwasher it was giving them error code F2E2 which is faulty UI. Going to order UI panel and control board to fix issue.; ordrng 1 W11028004 (wire) and 1 W11368911 (Ui) and 1 W11305308 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Boerne, TX 78015
Sebastian
Job Details: 08/31/2022
Modules out one in a freezer section and one up at the top of the icemaker replace both modules with truck stock good to go; used 2 W11462342 (Module) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Boerne, TX 78006
Sebastian
Job Details: 08/31/2022
Found that dryer was operating as it should found heavy blockage at the vent vent was also kinked and struck a customer that they are likely getting too hot due to this and the unit is shutting itself down at the thermal cut off cut off unit testing good right now after clearing event customer to have event adjusted unit good to go
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fredericksburg, TX 78624
Drew
Job Details: 08/31/2022
Upon arrival found unit stuck in spin cycle not shifting to agitate. Replaced cam and actuator for ts. Resolved all issues. Tested unit in diagnostics and everything passed. Had customer load a load in the unit and run it, made it passed sensing and was washing fine. Advised if any issues arise while under load to call us back. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW0
Near Boerne, TX 78006
Sebastian
Job Details: 08/31/2022
Unit has a bad drain pump and pressure sensor customer to get new unit was able to unlock your door so customer can retrieve their clothes
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS03
Near San Antonio, TX 78216
Garry
Job Details: 08/31/2022
Customer complaint of refrigerator door icemaker not producing ice. Arrived to find E5 error code in IM Diagnostics, indicating either an issue with temperature or the IM Thermistor, itself. Measured temperature of 9F in Icebox and 4F in FC. Icebox Fan providing good airflow. Water flow through door dispenser measured at 8oz in 8sec. Diagnosing issue as failure of IM Thermistor. Disconnected unit from power and replaced Icemaker (W11579560) to address issue. Reassembled and returned unit to operation. Error code cleared. Should issue persist, please order UI Panel (W11578046) prior to tech dispatch. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78256
Garry
Job Details: 08/31/2022
Customer complaint of washer not completing cycle. Verified proper power & polarity at wall receptacle and found F2E1 (UI Stuck Key) & F7E1 (Basket Speed Fault) error codes in Service Diagnostics. Attempted to agitate and spin in Component Activation. Motor hummed but produced no work. Tested Motor Run Capacitor and measured 0.07nF. This is far out of spec and Capacitor will need to be replaced. Ordering Motor Run Capacitor (W11428524) to address issue. Please schedule for soonest availability once parts arrive. Unit shows in-warranty on SB Web (photo attached). ; ordrng 1 W11428524 (Motor Run Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78258
Jim G.
Job Details: 08/31/2022
I verified a faulty heater was present. I replaced it with the upgraded version. Issue is resolved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53520CE6
Near San Antonio, TX 78254
Richard G.
Job Details: 08/31/2022
Customer complaint is that the unit was showing open and close door, but then wouldnt show that at all and the light would not go out inside the unit. Verifiedbad interlock switches. Replaced interlocks.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRA25CNSS00
Near San Antonio, TX 78261
Jim G.
Job Details: 08/31/2022
I verified a clogged icemaker. Cleared line. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78240
Chris S.
Job Details: 08/31/2022
Replaced heating element per whirlpool special project. Tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78255
Chris S.
Job Details: 08/31/2022
Replace heating element per whirlpool special project tested unit everything working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS0
Near San Antonio, TX 78261
Jim G.
Job Details: 08/31/2022
I verified a leak at the actuator which will require the entire sump pump assembly to be replaced. ; ordrng 1 W10805015 (Sump motor assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5700XW3
Near San Antonio, TX 78240
Garry
Job Details: 08/31/2022
Customer complaint of washer not spinning. Found issue to be mechanical failure of existing part. Replaced Actuator (WPW10006355) and returned unit to operation. Successfully ran Drain & Spin cycle. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Schertz, TX 78154
S
Job Details: 08/31/2022
Upon arrival replaced faulty console with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB7600AWW
Near San Antonio, TX 78210
Daniel
Job Details: 08/31/2022
Customer reported unit leaking. On last visit I had arrived and unit was not connected or had a water hose connected to it. Customer had to reschedule and go out and buy water hose. Upon arrival unit was hooked up. Found that only 3 buttons on console worked. Only buttons that worked are the auto clean, start/drain, and delay. I could only start the unit in auto clean and I couldnt find any leaks. Called techline and techline stated to replace console and control board if they were even still making them. Found that both console and control were discontinued. Techline marking unit as unrepairable. Sr 7734487298
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78254
Richard G.
Job Details: 08/31/2022
Replaced heater per special project. Unit is good to go.
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near San Antonio, TX 78251
Richard G.
Job Details: 08/31/2022
Customer complaint is that the unit is not heating. Found element broken. Replaced element, thermal fuse, and cutoff. Tested to complete. Unit is good to go ; used 1 WP3392519 (Thermal fuse) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78239
S
Job Details: 08/31/2022
Upon arrival customer stated unit turned off and stayed lock. Checked unit and found that the unit had power to the control but would not turn on. Contacted tech line and per tech line we verified a faulty control. Ordering 1 W11266006 control and strike to resolve issue. Deandrew-sr7734487147; ordrng 2 W11091027 (Strike)s and 1 W11266006 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78239
S
Job Details: 08/31/2022
Upon arrival customer stated unit left her comforter wet after a spin cycle. Checked unit for error codes and found the f0e3 for overload. Gave customer proper instruct and install for the unit. Advised to distribute clothes evenly to get proper spinning of clothes as well as instructions for proper loading. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 08/31/2022
Upon arrival ran unit and heard squeaking and vibration noises. Checked rollers and they looked good. Noise see,s to be coming from motor. Ordering motor, rescheduling kit, and blower in case they are needed. Need autho to proceed with repair.; rqstng P&A on 1 W11364931 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Boerne, TX 78015
Sebastian
Job Details: 08/31/2022
Excessive amount of moisture buildup on the top of the freezer gasket checked out both of operators are not overflowing temperatures appear to be good heat treated gaskets to see if this resolves issue
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78251
Richard G.
Job Details: 08/31/2022
Customer complaint is that the unit is not powering on. Checked terminal block, found it burned up. Will need to replace main harness and power cord.; ordrng 1 PT220L (Power cord) and 1 W10704067 (Main harness)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Fredericksburg, TX 78624
Drew
Job Details: 08/31/2022
Upon arrival received error code F7e2, f10e4. Both pertain to motor. Checked harnesses and all look good. Ordering motor for unit, harness, and diverter. Harness is psp, diverter is psp, and motor is OOS ; ordrng 1 W11391581 (Harness) and 1 W11460946 (Sump) and 1 W11580016 (Diffuser)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Sebastian
Job Details: 08/31/2022
Caller on heater replace with new stainless steel version good to go
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ07
Near Fredericksburg, TX 78624
Drew
Job Details: 08/31/2022
Upon arrival found multiple buttons not working. Replaced the panel control. Still didnt resolve issues. Removed control and marked as defective. Called tech line and spoke with Rob received Sr 7734489429. Tested multiple things and found a bad wiring harness. Ordering harnesses and filter board per tech line. Harness is OOS. Customer is highly upset and wants new unit ; ordrng 1 W10422269 (filter) and 1 W11469478 (Harness) and 1 W11301790 (Mag harness)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 08/31/2022
Upon arrival replaced control, valve, and drain pump. Tested unit and verified all functions were working properly. Recalibrated unit. No further issues at this point
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, TX 78624
Drew
Job Details: 08/31/2022
Upon arrival removed old style heater and replaced with new style. Ran unit for 10 min to verify no leaks, checked for error codes, none present. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Helotes, TX 78023
Sebastian
Job Details: 08/31/2022
Customer to report with whirlpool as they did not get authorization for me to install the icebox box, also going to need gaskets that go around it closing alcohol for now until customer decides whether or not they want us to go through with that part order. Changed dual valve That part has been changed out within a year and is covered
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78257
Chris S.
Job Details: 08/31/2022
Customer stated that dryer not drying. Found issue to be faulty heating element. Replaced heating element tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78230
Jim G.
Job Details: 08/31/2022
Machine is presenting with F7E7 and F7E6. Both of these issues are relating to motor or shifter function however all those parts have been replaced. I have found it is likely due to a wiring harness. ; ordrng 1 W11545744 (Wire harness)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS20
Near San Antonio, TX 78233
Jim G.
Job Details: 08/31/2022
Recalibrated machine. Issue is resolved. Also assisted customer in linking machine to Wi-Fi.
We serviced a
AMANA MICROWAVE
Model AMV2307PFB05
Near Robstown, TX 78380
Adam
Job Details: 08/30/2022
Customer states after initial visit she want to use microwave and again strange crackling sound happened and then unit stopped warming altogether. During my visit there is no crackling noises to be heard and after testing unit What is not heating also strong smell of burning plastic or overheating smell. Replace home components to resolve issue. Job will require second technician for install reinstall; ordrng 1 W10754523 (transformr) and 1 W10343300 (capacitor) and 1 W10886077 (diode) and 1 W10269232 (thermostat) and 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Taft, TX 78390
Michael
Job Details: 08/30/2022
The customer said the clothes are appliance is banging around on the spin cycle and leaving clothes real wet. F0E5 off balance load, F2E1 stuck key, cleared error codes and tested the spin cycle manually, the wash plate is spinning freely without the basket, the Hub is stripped out and not grabbing the basket, needs to be replaced. Ordered the part and rescheduled the customer. ; ordrng 1 W10528947 (HUB)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78415
Adam
Job Details: 08/30/2022
Knocking on the door customer showed up without opening stating theyre Covid positive. Reschedule job.; schdld next appmnt for 9/13 TUE !
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Corpus Christi, TX 78415
Adam
Job Details: 08/30/2022
Customer complaint of softener not dispensing. Inspection of unit shows no error codes but further questioning a customer shows she does not have hot water valve open. I did inform customer for the fabric softener to dispense To operate correctly hot water valve will have to be on and functioning. Job should be considered customer instruct. Issue resolved
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Portland, TX 78374
Michael
Job Details: 08/30/2022
The appliance was cooling on arrival, meter showed about 20 degrees, evaporators fan is working normal. The customer said it freezes for a little while and then everything defrosts and it blows hot air, said they unplug it for a few hours and plug it back in. It works for a little while and does it again. I plugged the appliance into a kill o watt meter, the amps leveled off at 1.30 amps, it seems the compressor is shutting off at some point, the compressor felt and sounded normal. I called and spoke with JL, he thought it could be the capacitor possibly heating up shutting the compressor down, said to order the inverter and the control just in case, please reschedule the customer when the parts come in ; ordrng 1 W11461102 (Inverter) and 1 W11572216 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Corpus Christi, TX 78418
John L.
Job Details: 08/30/2022
Spoke with customer, customer explained while cooking a pop was heard. Found the glass had broken where pot was sitting. Cooktop will need to be replaced to resolve issue.; ordrng 1 W11034825 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Corpus Christi, TX 78413
John L.
Job Details: 08/30/2022
Inspected unit, found ice getting hung up on icemaker. Something about icemaker not allowing for ice to drop and get stuck under arm. This in turn stops production of ice. Ordering icemaker to resolve this issue.; ordrng 1 W11548540 (Icemaker) and 1 W10882923 (icemaker)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rockport, TX 78382
Michael
Job Details: 08/30/2022
The customer said the appliance still has a violent spin cycle. The suspension is good, I requested a gearcase if the customer calls back, I dont have it. Ordered the gearcase and rescheduled the customer ; ordrng 1 W11454372 (Gearcase)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4736HS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 08/30/2022
I spoke with Terry at Jenn Air Trade Care Team and explained the situation with the cooktop and advised of my communication with Senior Technicians at Whirlpool. Based on the cosmetic and nonfunctional problem it is not covered under warranty. SR# 7734421837. I called our customer to provide feedback and the SR numbers for documentation. The voicemail is full. They will revive my notes with the SR numbers
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/30/2022
I contacted Jenn Air Trade Care Team to explain how the functional problem of the leak on the control ice door has produced an extreme cosmetic rust spot problem on the freezer door. They will cover rust SR#7734477397. Part ordered. OOS.; ordrng 1 W10849519 (Freezer Door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Richard G.
Job Details: 08/30/2022
Customer complaint is that the unit is not washing the dishes and the pod is left inside the unit. Found water turned off to dishwasher. Turned on water and ran diagnostics cycle. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near San Antonio, TX 78253
Chris S.
Job Details: 08/30/2022
Call customer to let them know Im gonna have to reschedule due to not feeling good phone went straight to voicemail and couldnt leave a voicemail.; schdld next appmnt for 9/6 TUE !
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78253
Sebastian
Job Details: 08/30/2022
Replaced busted door Glass came detached from the metal bar at the bottom tested unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78258
Jim G.
Job Details: 08/30/2022
I verified a damaged drawer. Replaced drawer. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED8620HW1
Near San Antonio, TX 78258
Jim G.
Job Details: 08/30/2022
I verified damage to the console ui board (corrosion). Part is OOS. Please schedule ASAP. ; ordrng 1 W11367339 (Console white)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near San Antonio, TX 78253
Richard G.
Job Details: 08/30/2022
Replaced motor. Calibrated unit. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78253
Chris S.
Job Details: 08/30/2022
Called customer to let them know Im gonna have to reschedule due to not feeling good customer ask if we can put them on the schedule for tomorrow push them through for Wednesday. ; schdld next appmnt for 8/31 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78254
Richard G.
Job Details: 08/30/2022
Replaced gearcase, motor, shifter, belt, and cam assembly. Calibrated unit. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/30/2022
Actual Model Number: KDPM604KPS0 Error Codes FAE2 and F7E1. Sump and motor is working but is weak. This unit will need a new sump and motor as well as a control. Good hot water in the home, proper detergent use. No evidence of over suds. Parts ordered. OOS.; ordrng 1 W11416362 (Sump and Motor)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Helotes, TX 78023
Sebastian
Job Details: 08/30/2022
Found unit to completely out of level fixed feet up and calibrated unit customer to monitor. Customer intruct
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Helotes, TX 78023
Sebastian
Job Details: 08/30/2022
Found ice build up on icemaker order tube and bin; ordrng 1 W11415785 (Tube) and 1 W11185686 (Bin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near San Antonio, TX 78232
Garry
Job Details: 08/30/2022
Customer complaint of icemaker not producing ice. Found issue to be broken wires in harness located at lower hinge of freezer door. Ordering 1 Freezer Door - Stainless (LW11089011) to address issue. Part shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 LW11089011 (Freezer Door (Stainless))
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78253
Chris S.
Job Details: 08/30/2022
Called customer let them know need to reschedule due to me not feeling good customer ok with rescheduling.; schdld next appmnt for 9/1 THU !
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS1
Near Kerrville, TX 78028
Drew
Job Details: 08/30/2022
Upon arrival found reservoir tube out of the reservoir causing unit to dump water over and over. Put tube back in place and unit began producing ice. Stayed for 2 sheets of ice to be made, 3rd was nearing completion. Ran diagnostics to verify no other issues were present. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/30/2022
Our customer is having temperatures that reach 50 degrees F plusin the RC and he has had to defrost the outside of the RC evaporator cover multiple times. Temperatures are normal currently. I followed procedures for Technical Service Pointer #: W11092686F Action Required: MandatoryRelease Date: July, 2020 KitchenAid, Jenn-Air, Maytag and Whirlpool French Door Refrigerators/Frost Build Up On Evaporator I disassembled the top panel, the water filter, the back panel, the evaporator panel and all shelving in the RC. I found the evaporator frozen slightly in the middle and much more on top. The drain pan is bowed up. I did speak with Kurt, Senior Technician at Whirlpool to help with removing the drawer floor and to validate my pan of diagnosis. He helped and validated. SR 7734481124 I found that the evaporator thermistor is open line and will need to be replaced. I measured the resistance of the refrigerator thermistor and measured 2.87 k ohms at 71 degrees F should be 3137 ohms. At 29 degrees in ice water.F 8.35 k ohms. It should be 9756 ohms. Both of these need to be replaced. Part ordered.; ordrng 1 W11457241 (Kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78261
Jim G.
Job Details: 08/30/2022
I verified a damaged gasket. I replaced it. No further issues.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS556ESS02
Near Helotes, TX 78023
Sebastian
Job Details: 08/30/2022
Customer concerned unit sparks all electrodes while turning one knob. Confirmed that unit switches are in series As designed marking customer instruct
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78232
Garry
Job Details: 08/30/2022
Dispatched to customers residence to replace sitting DW Heating Element featuring brass bushings with updated part with stainless steel bushings. Due to fact that tile floor was installed after DW, there currently is not enough vertical clearance to remove appliance without damage to appliance itself and/or surrounding cabinetry. Customer to have this issue addressed and then contact WPL Customer Care to schedule this repair. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cibolo, TX 78108
S
Job Details: 08/30/2022
Upon arrival replaced faulty door seal and door switch with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Cibolo, TX 78108
S
Job Details: 08/30/2022
Upon arrival spoke with the customers son and over the phone the customer was very upset dropping f words due to the call being dispatched oow. Advised customer that the dispatch is showing oow. The customer pulled up shortly to the residence and the first thing she says is to get the f off her porch and to get the f out of here. Contacted partner team. Alisa-sr-7734465864
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Boerne, TX 78006
Sebastian
Job Details: 08/30/2022
Customer confused about authority situation they thought the whole thing would be covered explained only the compressor would be customer going to it's going to move on from unit
We serviced a
SAMSUNG DRYER
Model DVE45R6100P/A3
Near San Antonio, TX 78254
Chris S.
Job Details: 08/30/2022
Called customer back told him I can reschedule for tomorrow customer is ok with that.; schdld next appmnt for 8/31 WED !
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA
Near San Antonio, TX 78254
Jesus C.
Job Details: 08/30/2022
Tested unit. Found restriction in freezer evaporator. Needs new evap and drier. ; rqstng P&A on 1 DA96-00631L (Evaporator), ordrng 1 WPW10143759 (DRIER-HV)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Bandera, TX 78003
Jesus C.
Job Details: 08/30/2022
Installed new compressor. Recharged unit. No issues during testing. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78248
Garry
Job Details: 08/30/2022
As per Technical Service Pointer W11540964, existing element with brass bushings replaced by Element (W11537778) with stainless bushings. Tested unit and found no leaks. Heater drawing appropriate current and heating properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78260
Jim G.
Job Details: 08/30/2022
I verified that the fabric softener dispenser is leaking down the inside of the cabinet o to the floor. It may be due to the I contacted techline and spoke Leon SR# 7734476549. In the meantime I advised not to use softener dispsener if not in use.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 08/30/2022
Our customer had a problem with a load of towels. A few were really big. They pushed to the side during spin and caused the basket to get out of balance. I entered diagnostics and retrieved no error codes. In automatic test mode all loads functioned as designed including the spin. I went over design and function of this model with our customer. This u it is fully functioning as designed. Customer Install and Instruct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Boerne, TX 78006
Sebastian
Job Details: 08/30/2022
Confirmed bad collars replaced with ss heater good to go
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near San Antonio, TX 78253
Chris S.
Job Details: 08/30/2022
Called customer let them know we have to reschedule due to not feeling good customer is ok with rescheduling.; schdld next appmnt for 9/6 TUE !
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near San Antonio, TX 78266
S
Job Details: 08/30/2022
Upon arrival removed harness from ice maker to stop the water and turn the ice maker off manually and at the panel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHW
Near San Antonio, TX 78250
Chris S.
Job Details: 08/30/2022
Had to reschedule due to not feeling very good called customer got voicemail left voicemail.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78254
Chris S.
Job Details: 08/30/2022
Called customer left voicemail that we gonna have to reschedule due to not feeling good.; schdld next appmnt for 9/1 THU !
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78254
Richard G.
Job Details: 08/30/2022
Replaced thermostats, door switch, thermal cutoff, heater, pts switch,and thermal fuse. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4027EW1
Near San Antonio, TX 78249
Chris S.
Job Details: 08/30/2022
Having to reschedule due to not feeling good but still ordering a part. ; ordrng 1 WP3404233 (switch-pts)
We serviced a
KITCHEN AID REFRIGERATOR
Model KBBR306ESS01
Near San Antonio, TX 78209
Garry
Job Details: 08/30/2022
Customer complaint of select LED Modules not illuminating. As per Technical Service Pointer W11606409 Rev. E, all existing modules to be replaced using S-Code S84638 to cover parts and labor. Ordering 4 LED Kits (W11632139), each of which are said to contain 3 Modules. Parts show OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 4 W11632139 (LED Kit (3 Modules per))s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78250
Richard G.
Job Details: 08/30/2022
Replaced diffuser. Tested to complete.unit is good to go
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED4430WS
Near Boerne, TX 78015
Sebastian
Job Details: 08/30/2022
Found that the burners are behaving for me at the moment seems to be cycling as it should putting heater on order as a customer is only having problem with one of the burners customer going to use over the weekend and test all four burners and see if the problem continues will be back to check up with heater less customer calls it; ordrng 1 WPW10221529 (Heater)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78233
Chris S.
Job Details: 08/30/2022
Replaced control board tested unit everything working properly. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Boerne, TX 78006
Sebastian
Job Details: 08/30/2022
Evap in freezer frosted over Heater looks good thermostat checking out ordering control and thermostat for contingency control looks like its back order; ordrng 1 WPW10384183 (Thermistor) and 1 W11546690 (Control)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Pleasanton, TX 78064
Daniel
Job Details: 08/30/2022
Customer reported evaporator freezing over once again. Upon arrival found frozen evaporator. Thoroughly defrosted evaporator and installed new thermistor. Re assembled unit. Customer should not have any more issues with unit freezing over. If problem persists in the future please return with user interface.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/30/2022
Our customers refrigerator is at -5 F in FC and 52 F in RC. On test 3 for the diffuser I found that no air circulation was coming through the when the damper door was supposed to be open. I disassembled and rest and now it is working. It is possible that some styrofoam was holding the door closed. We will replace to make sure. Part ordered.OOS. ; ordrng 1 W11236851 (Diffuser)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/30/2022
Uninstalled double oven from cabinet with assistance. Disassembled panels, controls and console. I replaced the controls, console, reassembled and reinstalled into cabinet. Tested unit. Both ovens got to temperature, no errors in diagnostics. Unit is now fully functional.
We serviced a
LG REFRIGERATOR
Model LSXS26366D02
Near Boerne, TX 78015
Jesus C.
Job Details: 08/30/2022
Contacted LG. Compressor covered under 10 year warranty. LG will send out their technicians to repair unit. Case number CNN220830758378. Contact number for LG 8883766825
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78260
Jim G.
Job Details: 08/30/2022
I confirmed non responsive fan. I replaced it and had to evaporate coils. Issue is resolved.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Boerne, TX 78006
Sebastian
Job Details: 08/30/2022
Found corrosion at the thermostter plug went ahead and bypassed the plug jumping the two wires together with a butt connector on each side customer compressor is working as it should
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Jim G.
Job Details: 08/30/2022
It appears the brackets have been compromised. Ive verified the upper bin is also slipping. Parts are OOS. Please schedule ASAP. ; ordrng 1 W10625069 (Lower left freezer bracket) and 1 W10625070 (Lower right freezer bracket) and 1 W11387053 (Upper pan freezer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS
Near Kerrville, TX 78028
Drew
Job Details: 08/30/2022
Customer stated she didnt need service
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Castroville, TX 78009
Richard G.
Job Details: 08/30/2022
Replaced heater per special project
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near San Antonio, TX 78230
Sebastian
Job Details: 08/30/2022
Found that gear case was beginning to throw oil all around the base of the unit and evidence of oil leaking down onto motor customer explains that sometimes the unit over fills appears to be working as it should for me as far as the fill goes calibrated unit customer to monitor
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/30/2022
I uninstalled the dishwasher from the cabinet and tested the heat element. 13.9 ohms.. TJ SR#7734476633. Replaced control and main wiring harness. Tested unit. No errors. Heater is now working as well as the vent wax motor. Heating element pulled 7 amps during testing. This unit is now functioning as designed.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Floresville, TX 78114
Daniel
Job Details: 08/30/2022
Customer reported ice maker not working. Upon arrival could not get ice maker to harvest in diagnostic mode. Ice maker did fill properly. Replaced ice maker. Re assembled unit and tested ice maker harvest. New ice maker now harvested successfully and filled as it should. Unit now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 08/30/2022
I replaced the sump and motor and tested the unit. It is now washing and fully functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/30/2022
The cabinet and top are damaged causing the drum to rub against the right side wall. The panels will need to be replaced. Parts ordered.OOS. Reschuding current parts as a contingency ; ordrng 1 WPW10458665 (Top chrome shadow) and 1 W11417445 (Cabinet Chrome Shadow)