We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Victoria, TX 77901
Michael
Job Details: 04/22/2022
Installed the control and new bulb. The lights and appliance are working normal
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Corpus Christi, TX 78411
John L.
Job Details: 04/22/2022
"Installed LED, and issue has been resolved."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Corpus Christi, TX 78411
John L.
Job Details: 04/22/2022
"Installed control board, unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Victoria, TX 77904
Michael
Job Details: 04/22/2022
"The customer said sometimes it works fine. No error codes, ran a diagnostics test, completed with error code F5E1, lid lock fault, confirmed the lid lock needs to be replaced. Please reschedule the customer when the part comes in ; snapped 2 QuickPics"
We serviced a
WHIRLPOOL RANGE
Model KCGS556ESS02
Near Inez, TX 77968
Michael
Job Details: 04/22/2022
"Installed orfice kit, all the burners have a good flame, the is still not satisfied. He boiled some water, it took about 20 minutes to start boiling is not happy with it. I called whirlpool tech line Kirt SR7733497308, I told him what all Id done, he said it sounds like its working normal. I advised him that my gauge was damaged, he said to check the regulator cap to make sure it was turned for LP, it was, he said to order the regulator, ordered the regulator and rescheduled the customer ; ordrng 1 W11087445 (Regulator)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS04
Near Victoria, TX 77904
Michael
Job Details: 04/22/2022
"The FC had frost build on the left side of the freezer door/drawers. I used a steamer to remove all the frost/ice, removed the door and wiped everything clean. Put the door back in place, the door is opening and closing properly and the gasket is also sealing properly, No air leaks, the appliance is working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Corpus Christi, TX 78415
John L.
Job Details: 04/22/2022
"Inspected unit, found compressor would not start and a loud buzz comes from compressor when trying to start. Tried swapping start device and run capacitor, issue with compressor still remains. Compressor has locked up and will need to be replaced to resolve this issue.; ordrng 1 W11358352 (Compressor) and 2 W11504415 (Lokring)s and 2 W11504431 (Lokring)s and 2 W11506619 (Lokring)s"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS04
Near Victoria, TX 77904
Michael
Job Details: 04/22/2022
Duplicate order
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Taft, TX 78390
Michael
Job Details: 04/21/2022
"Installed the control and the in,et valve. Calibrated and performed a diagnostics test, completed with no issues or error codes and no visual leaks. The control allowed me access into diagnostics right away, the other control previously gave me a hard time getting into diagnostics, the appliance is working normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Sinton, TX 78387
Michael
Job Details: 04/21/2022
"The ice maker still wouldnt activate, Im getter 120VAC to the ice maker. I wasnt sure how to active this ice maker without the test points. I called tech line and spoke with Bruce SR7733488731, he said to pull on the fingers and that would start the motor, it started up and rotated, not receiving water when it calls for it, I turned the wall valve like it should be turned off and started the ice maker, its rotating and calling for water, the appliance is working normal"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Odem, TX 78370
Michael
Job Details: 04/21/2022
"Installed the gearcase, belt, cam, actuator, shield, motor and hub. Calibrated and performed a diagnostics test, completed with no issue, the appliance is working normal"
We serviced a
KITCHEN AID HOOD
Model KXD4636YSS
Near Corpus Christi, TX 78414
John L.
Job Details: 04/21/2022
"Inspected unit, found unit was not installed correctly customer will need to contact installer to have them do a re-installation of the unit. Ill check the unit found updraft motor locking up unable to move, will need to replace motor to resolve this issue. Also found issue with switch to activate updraft, Will need to replace to resolve this issue.; ordrng 1 W11187308 (motor) and 1 W10899381 (switch-pb)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Sinton, TX 78387
Michael
Job Details: 04/21/2022
"The customer said its making a loud screeching noise and real rough spin cycle at the end. Turned the spin cycle on manually, heard loud screeching noise. I looked underneath and saw a lot black powder from the belt, removed the shield, the pulley had belt marks embedded into it, looks like signs of overloading the appliance. Installed new belt and cam from TS. Calibrated and tested the spin cycle manually, no longer making the screeching noise, ran diagnostics, the appliances completed with no issues, the appliance is working normal ; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Kingsville, TX 78363
Adam
Job Details: 04/21/2022
Sr#7733486703. Customer complaint of condensation still in fridge compartments. Inspection of unit shows large gapping on left-hand side of refrigerator door between gasket and cabinet. Tech line states either heat treatment or replace door seal. Its my belief that the gap is so large heat treatment would not cover that distance. Ordering door seal to resolve issue.; ordrng 1 W11406604 (door Seal)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Kingsville, TX 78363
Adam
Job Details: 04/21/2022
"Customer complaint of unit not freezing properly. Inspection of unit shows back of freezer wall where evaporator is located shows large collection of ice. Replace evaporator harness thermostat and fan to resolve issue.; rqstng P&A on 1 W11181209 (harns-wire) and 1 W10383615 (thermistor,fc) and 1 W10359880 (motor-evap)"
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Lake Hamilton, AR 71913
Blake D.
Job Details: 04/21/2022
"This is suppose to be AHS, also customer did inform me that there is someone else coming to look at it"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lake Hamilton, AR 71913
Blake D.
Job Details: 04/21/2022
"Replaced sump, adjuster and dispenser, tested unit wash motor now comes on, no leaks, top rack now stays with the rails, unit operation checks okay; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Royal, AR 71968
Blake D.
Job Details: 04/21/2022
"Inspected unit for not working, ran diagnostic found f7e5 error test 3A pg 13 test 6 found to be out of range went to step 13, checked to make sure connections werent lose found none to be loose, step 16 replace actuator W10913953 ($63.18) labor ($72.45) and sc($109.00) customer does not want to move forward only paid sc ($120.17) using check ending in 1017"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Royal, AR 71968
Blake D.
Job Details: 04/21/2022
"Inspected unit for not spinning properly, ran diagnostic found error code f7e9 rotor lock up, when trying to spin the basket I found it to be stiff instead of smooth, removed rotor and took the slider out, found the slider to be damaged, diagnosed to need slider W10734521 ($28.22) labor ($72.45) and sc ($109.00) customer is paying sc ($120.17) using check ending in 2268, customer will pay part and labor on return; ordrng 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 04/21/2022
"Replaced control and icebox fan, ran test 36 fan no comes on, ran test 15 unit shows the bin empty, ran test 3 fan comes on a dn the damper opens and closes, ran test 6 shows bi metal close ran test 2 and 1 both thermistors passed, unit operation checks okay"
We serviced a
MAYTAG I-ENABLED DW
Model MDB4949SDZ0
Near Conway, AR 72032
Jeff N.
Job Details: 04/21/2022
Replaced upper rollers. Checks good.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Heber Springs, AR 72543
Jeff N.
Job Details: 04/21/2022
Pulled unit checked power. Good. Checked all connections. Good.. Turned Unit on working fine. Reinstalled.
We serviced a
WHIRLPOOL LAUNDRY
Model MVW6230RHW2
Near Benton, AR 72019
Blake D.
Job Details: 04/21/2022
"Replaced capacitor tested unit component activation, unit now spins and agitates, ran calibration, customer ran quick wash and started filling,unit operation checks okay"
We serviced a
WHIRLPOOL KITCHEN
Model WDT740SALZ0
Near Bryant, AR 72022
Blake D.
Job Details: 04/21/2022
"After installing the drain hose, had customer sign a damage waiver form due to a tight spot and damage floor, found that the new hose would be big even with the clamp and started leaking when draining at the air gap, called tech line spoke with Ed (7733483975) cut the end hose to make it fit, tested unit no leaks, unit drains, unit operation checks okay there is some damage to the counter I did inform the customer"
We serviced a
SAMSUNG RANGE
Model NE59J7630SG/AA
Near Converse, TX 78109
Daniel
Job Details: 04/21/2022
Customer stated I had never came to look at range. Upon receiving range ticket saw on notes that I had already looked at the range and that we were still waiting on the part needed to finish repair. Will return when parts are available to repair. ; saved tckt
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIA18PNLS2
Near Stockdale, TX 78160
Daniel
Job Details: 04/21/2022
Customer reported ice maker without any coolness or making ice. After inspection found that ice maker would recirculate correctly. Called techline and they had me check the compressor and found that compressor was not turning on. Checked voltage to compressor while unit was recirculating and compressor was getting no voltage. Techline then had me check the voltage coming from the control and found that the control was not giving out any voltage to the compressor. Techline stated to replace control. After searching for part on marcone found that control was discontinued. Unit no longer serviceable at this point. Customer paid a total of $252.45 on card which was z13 service call plus tier 1 labor for disassembling unit to diagnose. Sr 7733491511
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/21/2022
Customer stated loud grinding noise. Found issue to be faulty diffuser. Ordering diffuser to resolve the issue. Unit under warranty. Scheduled for soonest availability. ; ordrng 1 W11236851 (Diffuser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near San Antonio, TX 78256
Sebastian
Job Details: 04/21/2022
426. Found that there was no power going to the Motor from the control. control had no power ordering new control part is on back order; ordrng 1 W11087226 (Control)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78211
Jesus C.
Job Details: 04/21/2022
Tested unit. Not releasing rinse aid. Will replace dispenser. ; ordrng 1 WPW10428217 (Dispenser)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Garden Ridge, TX 78266
S
Job Details: 04/21/2022
"Upon arrival customer stated that unit would not power on. Contacted tech line and per tech line we have a control issue. Ordering 1 W11479879 control to resolve the issue. Per tech line Replace control, sit for 3 mins after plugging in, go into diagnostic and verify under model and serial number and see that it transferred. Srp-w11498806RevCSr-7733489977 Steve ; ordrng 1 W11479879 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Castroville, TX 78009
Jay
Job Details: 04/21/2022
Complaint is items on top shelves are freezing. Ordering damper assy; ordrng 1 WPW10196393 (Damper)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78258
S
Job Details: 04/21/2022
Was notified that the apartment complex is on hold via payment issue. ;
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78216
S
Job Details: 04/21/2022
Upon arrival switched out faulty sump and motor with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Schertz, TX 78108
Chris S.
Job Details: 04/21/2022
Replaced user interface and control board everything was working but noticed that user interface board was defective. Need to order another user interface but customer can still use the washer for now collect payment on returning visit.; ordrng 1 W10838672 (console)
We serviced a
KITCHEN AID WALLOVEN
Model n/a
Near Boerne, TX 78006
Sebastian
Job Details: 04/21/2022
"#2372 Found listed error code for latch failure the door is not registering it being closed on the control several indications pointing to latch failure quoting for latch tier 2 labor, 216.96 part.; ordrng 1 WP9760889 (Latch)"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Atascosa, TX 78002
Jay
Job Details: 04/21/2022
Unit is working as intended. Went over customer that control lock will only lock the control panel and not oven door.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ-5
Near Cibolo, TX 78108
Chris S.
Job Details: 04/21/2022
"Customer stated that microwave light was acting weird and display and control board was acting weird. Ordering control board display board lightbulb socket and light bulb. control board is out of stock.; ordrng 1 W11342846 (Control board) and 1 W11333816 (Display board) and 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESG/AA
Near Converse, TX 78109
Daniel
Job Details: 04/21/2022
Returned with part to replace. Installed new door flip assembly. Tested doors opening and closing. Door flip now functioning as it should. Unit functioning as designed.
We serviced a
GE DISHWASHER
Model GDF620HGJ2BB
Near San Antonio, TX 78248
S
Job Details: 04/21/2022
"Upon arrival customer stated the unit would not dispense. Advised customer this unit was a GE and not kitchenaid. Customer stated if there was a way around not have to use the dispenser as they did not want to repair the unit as it was an older unit already. Advised customer that they could simply toss the pod or detergent into the unit and it would wash just as good as using the dispenser. Customer states they are satisfied and would not proceed with repairs. Collected 123.41 via card with 10% military discount. Customer states they will, purchase a new unit when this unit completely fails. No further issues at this point."
We serviced a
SAMSUNG REFRIGERATOR
Model RT21M6213SR/AA
Near Atascosa, TX 78002
Jay
Job Details: 04/21/2022
Part sent was wrong. Called into techline Samsung support and was told to order freezer door assy. It comes with wire. Ordering door. ; ordrng 1 Da91-04694b (Freezer door)
We serviced a
JENNAIR DISHWASHER
Model JDB8000AWS1
Near San Antonio, TX 78251
Jay
Job Details: 04/21/2022
"Found error codes 6-4, 5-1, 8-1. Ordering door latch and drain pump. Customer requesting same time frame for appointment. Collected service call, 134.23 w/tax by check today. Check #9354. Quoted customer 213.30 for parts and labor before taxes. ; ordrng 1 W10619006 (Latch assy) and 1 WPW10531320 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/21/2022
Arrived at address provided. Person opened door. Stated we have wrong information. They did not call for service. No Fred Hill at this residence. Will close job until correct information is provided.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/21/2022
Tested unit. Gas issue while using center burner. Will need to replace center valve. Gave estimate for repairs. Part138. 90 labor. Service fee 124. Collected payment for service fee. Will order valve.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Jay
Job Details: 04/21/2022
Started removing one of the bolts from the hub and it stripped. Tried to get it out and it got worse. Ordering new parts to remedy. ; ordrng 6 WP8533953 (Screw)s and 1 W10528947 (Hub) and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 2 Filter (Screw)s
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS
Near Boerne, TX 78006
Sebastian
Job Details: 04/21/2022
Found that the plug was not wired correctly too much wire biting inside the plug on the connection to the wall made correction and found that the UI was acting erratic buttons being pushed constantly even when youre not touching the screen ordering a UI; saved tckt
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78209
Garry
Job Details: 04/21/2022
"Customer complaint of dryer not heating. Found issue to be faulty Thermal Cutoff. Replaced Thermal Cutoff(279816) and returned unit to operation. Job complete, unit is good to go. No further issues at this time. Collected SC/P/L."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/21/2022
Tested unit. Freezer door not closing fully. Will need new Rails and bail arm for ice maker. ; ordrng 1 WPW10474785 (Bail arm) and 1 WPW10397636 (Slide) and 1 WPW10397635 (Slide)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HB01
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/21/2022
Customer stated unit is intermittently heating for microwave. Tested unit found heating portion is spot on. Did find an f6e4 ui communication error code. Ordering console to resolve the issue. ; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS0
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/21/2022
"Last tech found faulty control per techline. Replaced control, water issue resolved, motor issue still persists. Replaced sump assembly to resolve that issue. Unit now testing good. No further issues at this point."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, TX 78070
Douglas H.
Job Details: 04/21/2022
"Customer stated unit will power off and then power back on then show PO. Found culprit to be Ui board. As it powered off and on numerous times while in the home. And during diagnostics testing it would skip a chunk of tests intermittently. Quoted 425.81 p&l, grand total with sc 558.80. Collected sc. customer wishes to proceed with repair. Ordering ui board to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11330971 (Ui board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/21/2022
Customer stated unit not draining. Found cause to be punch out on disposal not removed. Removed punch out to resolve the issue. Unit testing good now. No further issues at this point. Customers purchased home in December 2021
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Salem, VA 24153
Chris S.
Job Details: 04/21/2022
I was on with tech support and was able to pinpoint the noise to the rear of the drum what sounded like the drum support rollers. The sound was as if the drum support roller was moving from side to side quickly. ; ordrd 1 W10545923 (Drum) and 1 W11299301 (Rear bulk head) and 1 4392067 (Dryer repair kit)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Bulverde, TX 78163
Douglas H.
Job Details: 04/21/2022
Customer stated back two burners arent functioning properly. Found right rear burner to be pushing too hot and left rear too low. Issue is with valves. Ordering both valves to resolve the issue. Scheduled for soonest availability. ; ordrng 2 W11256503 (Valve LR&RR)s
We serviced a
WHIRLPOOL LAUNDRY
Model MVWX655DW1
Near Shawsville, VA 24162
Uriah B.
Job Details: 04/21/2022
Drive hub stripped. Cx to replace himself. ; ordrng 1 W10528947 (Drive hub)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Salem, VA 24153
Chris S.
Job Details: 04/21/2022
The switch membrane is cracked. ; ordrng 1 W10840425 (Switch membrane)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Kerrville, TX 78028
Drew
Job Details: 04/21/2022
Replaced valves and pressure sensor to resolve issues. Tested unit after and tested good. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Salem, VA 24153
Chris S.
Job Details: 04/21/2022
The drain hose was up against the wall and made a knocking noise in a spin cycle. All operations check okay.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Boerne, TX 78006
Douglas H.
Job Details: 04/21/2022
Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL ICEMAKER
Model WRS315SDHM
Near Roanoke, VA 24019
Chris S.
Job Details: 04/21/2022
The water dispenser was very slow. I installed a new water filter that the customer had. The water flow increased to a normal speed bthe ice cube size had been affected by the slow water flow. Customer will observe. If slow ice production continues to be a problem we will need to replace the ice maker.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78015
Sebastian
Job Details: 04/21/2022
Found that the freezer section evaporator is frozen over ordering harness to resolve issue found that the evaporator pan in the refrigerator section is bowed customer opted to not change out the pan will attempt to drive a screw into the pan bend as I have done in the past without damaging the refrigerator to see if this corrects the bow. .Quoted tier 2 labor and collected service fee ; rqstng P&A on 1 W11249952 (Evaporator)
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Roanoke, VA 24019
Chris S.
Job Details: 04/21/2022
I installed the heating element and checked operations. All operations check okay there were no leaks present when I started the unit for a few moments
We serviced a
LG WASHER
Model WT5680HWA
Near San Antonio, TX 78255
Sebastian
Job Details: 04/21/2022
Found that in test mode when unit was filling up with water the agitator wash plate actually lift it up and off the shaft once the unit drain and began to spin the wash plate fell back down and began to roughly spin we can tell by observing the wash plate that the grooves are not present there Looks like it has been rubbed completely flat which would not allow the wash plate to grab onto the gear case. Quoted 65 and labor as it should be a 10 minute job collected service fee quoted parts; ordrng 1 5006EA3009B (Cap)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Daleville, VA 24083
Chris S.
Job Details: 04/21/2022
I installed the motor and checked operations. All operations check okay.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
Chris S.
Job Details: 04/21/2022
Customer stated that fridge was not cooling at all. After talking to SS tech Doug found issue to be faulty compressor also ordering evaporators . Collected service call SS parts are cover ; ordrng 1 W10832994 (compressor) and 1 WPW10608485 (evaporator) and 1 W11492867 (Fridge evaporator)
We serviced a
WHIRLPOOL KITCHEN
Model KUDS01FLSS6
Near Daleville, VA 24083
Chris S.
Job Details: 04/21/2022
I was unable to positively identify the component that is shorting. The wash motor is getting warmer than expected. The UI is also damaged. ; ordrd 1 W10782773 (Pump and motor) and 1 WP8270168 (Ui)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78209
Garry
Job Details: 04/21/2022
Customer complaint of dryer shutting off after a few minutes of operation. Found issue to be bad timer. Ordering Timer(WPW10185992) to resolve issue. Quoted $141.46 for parts and $117.45 for labor. Collected SC. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10185992 (Timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Roanoke, VA 24019
Chris S.
Job Details: 04/21/2022
The wash pump is still running but is very weak. There isn't enough pressure to turn the wash arms. We would need to replace the pump and motor. Customer chose not to repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS00
Near Boerne, TX 78006
Sebastian
Job Details: 04/21/2022
And the icemaker was dripping replaced icemaker did not see any dripping replicate found that the part of the ice bin that is broken is discontinued customer has part number for for iceman to purchase on their own collected service fee plus price of parts and labor W10127746 bin
We serviced a
WHIRLPOOL LAUNDRY
Model MVWB766FW1
Near Salem, VA 24153
Chris S.
Job Details: 04/21/2022
I installed the gear case and checked operations. all operations check okay. I calibrated the unit.
We serviced a
KITCHENAID WALLOVEN
Model KEMS308SSS05
Near Bulverde, TX 78163
Jim G.
Job Details: 04/21/2022
Replaced the damaged broiler element. as it turns out my previous attempt to to repair the microwave was successful. So the ACU is not needed. Tested unit. Issue is resolved.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/21/2022
Replaced spreader and caps. Customer to observe.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 04/21/2022
Replaced ice door at no additional charge as a courtesy however I did collect a service charge.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Salem, VA 24153
Uriah B.
Job Details: 04/21/2022
Found the actuator arm broken. Replaced actuator with stock. Ran test cycle and calibration cycle. Gearcase is leaking some oil. Customer to observe. All checks ok. ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78260
Garry
Job Details: 04/21/2022
"Customer complaint of lower oven not heating after usage of Self-Clean cycle. Previous visit found issue to lie with Hi-Limit Thermostat. Replaced Hi-Limit Thermostat (WP4449751) to resolve issue. Tested unit and found it to preheat and cycle properly. Job complete, unit is good to go. No further issues at this time."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Vinton, VA 24179
Uriah B.
Job Details: 04/21/2022
Replaced suspension. Ran calibration. All checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78231
Jesus C.
Job Details: 04/21/2022
Installed new door. No further issues. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Roanoke, VA 24017
Uriah B.
Job Details: 04/21/2022
Unit is in the shed and not near 240 power because they bought another dryer. Customer will call back to reschedule when it is moved and near power.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ08
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/21/2022
Tested unit. Noise during blower fan running. Found tech sheet stuck into blower. Fixed blower. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Vinton, VA 24179
Uriah B.
Job Details: 04/21/2022
4.5717.6Thermistors reading ok. Will replace thermistor and control. ; ordrng 1 37892198 (Control board) and 1 W10316760 (Thermistor)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78257
Douglas H.
Job Details: 04/21/2022
"Last tech found issue with SS. Replaced compressor, drier and evaporator to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge, tested unit to best of my ability as unit was uninstalled and out side prior to my arrival. Unit is back to cooling. Got a full frost pattern within the manufacture specs during diagnostics. No further issues at this point. SS parts under limited part warranty and labor covered by authorization code."
We serviced a
WHIRLPOOL KITCHEN
Model WRS555SIHZ06
Near Hardy, VA 24101
Uriah B.
Job Details: 04/21/2022
Defrost thermistor reading 54.8k ohm with freezer evaporator frosted over completely. ; ordrd 1 W11518204 (UI) and 1 W10384183 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78260
Jim G.
Job Details: 04/21/2022
Upon arrival found the unit unresponsive to the touch. I verified voltage to the outlet. I removed the console to discover s loose connection. I secured connection using a write tie. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
KITCHENAID KITCHEN
Model KDFE204KPS0
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/21/2022
replaced heater element per special project S17304. ; used 1 w11537778 (element) from stock
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIA18PNLS2
Near Stockdale, TX 78160
Daniel
Job Details: 04/21/2022
Customer reported ice maker without any coolness or making ice. After inspection found that ice maker would recirculate correctly. Called techline and they had me check the compressor and found that compressor was not turning on. Checked voltage to compressor while unit was recirculating and compressor was getting no voltage. Techline then had me check the voltage coming from the control and found that the control was not giving out any voltage to the compressor. Techline stated to replace control. After searching for part on marcone found that control was discontinued. Unit no longer serviceable at this point. Customer paid a total of $252.45 on card which was z13 service call plus tier 1 labor for disassembling unit to diagnose. Sr 7733491511
We serviced a
MAYTAG KITCHEN
Model MDB9959SKZ0
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/21/2022
Replaced heater element per special project S17304. ; used 1 W11537778 (Heater) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Floresville, TX 78114
Daniel
Job Details: 04/21/2022
Customer reported ice maker not working properly. Upon arrival found ice maker bin full with ice. Looks like ice maker got stuck dumping ice and didnt return back up to fill. Reset ice maker and ice maker successfully completed full harvest and filled as needed. Unit functioning as designed. If customer calls back return with ice maker
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Ingram, TX 78025
Drew
Job Details: 04/21/2022
"Upon arrival found ice block in fridge evap, removed shelfs and installed new evap cover. No further issues at this point"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 04/21/2022
Complaint is unit is leaking. Found copper bushing on heater. Special Project code S17304. Parts and labor are covered for heater replacement. Will order and replace element. ; schdld next appmnt for 5/2 MON !
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/21/2022
Tested unit. No power. Will not unlock lid. Had to break lid strike. Performed testing. Drain pump is good. Bad control. Gave customer estimate for repairs for the control and the lid strike. Control Pn W11419171 $300. Strike Pn W11457841 $15. Service fee 114. Labor 90. $10 off military. Collected service fee. Will order control and strike. ; ordrng 1 W11457841 (Strike) and 1 W11419171 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kerrville, TX 78028
Drew
Job Details: 04/21/2022
Upon arrival found unit not dispensing cold water and not changing cycles. Unit was stuck sensing due to water valve no actuating. Replaced dual valve and control to resolve issues. ; used 1 W11210459 (VALVE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Kerrville, TX 78028
Drew
Job Details: 04/21/2022
"Upon arrival recalibrated unit. Called tech line cause unit was just sensing. Spoke with Chris 7733488603 was told to unplug unit to reset control, did and checked cold water valve which did turn about a 1/4. Unit began working. Verified unit would get out of sensing and go to wash with a load. No further issues at this point"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kerrville, TX 78028
Drew
Job Details: 04/21/2022
"Upon arrival spoke with Robert received Sr #7733489547. Checked temps coming from dryer only without the dryer hose attached high was 172, low was 125 which puts unit within specs. Verified fuses worked when they should. Found major clog on home side vent, removed as much as I could, will build back up and happen again if vent is not professionally cleaned which is leading to slow dry times, no further issues at this point"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near San Antonio, TX 78229
Garry
Job Details: 04/21/2022
"Customer complaint of unit not making ice. Actual issue was that ice wasnt dispensing. IM was in the off state when I arrived. Turned IM on and it immediately dropped ice. Ensured Auger Motor, Dispenser, and Separator all in good function. Customer possibly had ice cube obstructing Separator Door, preventing it from closing. Separator Door seems to be sealing well at this time. Customer to monitor and call back if issue persists. Job complete. Ice production is underway and dispenser working well. Collected SC."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78201
Garry
Job Details: 04/21/2022
"Customer complaint of clicking noise during agitation. Verified proper power, polarity, and wiring. Found F7E6(Motor Fault) fault code stored in diagnostics. Visual inspection discovered shifter had separated from splutch, worn cam, and loose drive belt. Gearcase appears to be in good condition at this time. Replaced Shifter(W10913953), Drive Belt(W11239857), and Cam(W10721967) to resolve issues. Leveled unit. Job complete, unit is good to go. No further issues at this time."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Boerne, TX 78006
Drew
Job Details: 04/21/2022
Replaced 2 modules to resolve light issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78255
Drew
Job Details: 04/21/2022
Upon arrival removed old gasket and replaced with new. No further issues at this point
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Cibolo, TX 78108
Douglas H.
Job Details: 04/21/2022
"Last trip suspected voltage not getting to drain pump. Replaced electronic control, issue still persisted of drain pump not functioning. Replaced lower harness, Issue resolved. Calibrated unit and ran auto testing. Unit functioning as designed now. No further issues at this point. Authorization covers p&l"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78240
Jay
Job Details: 04/21/2022
Found no residue of leaking on machine. Ran two diagnostic test and on drain pump cycle noticed the stand pipe was overflowing. Recommended to customers to get stand pipe cleaned.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near San Antonio, TX 78250
Jay
Job Details: 04/21/2022
Arrived and customer states its the dryer not washer. Also customer was told appointment time was from 12-5 not 9-11. Customer calling AIG to resubmit ticket showing proper information and machine. ;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78240
Drew
Job Details: 04/21/2022
"Upon arrival found the upper rack severely damaged by rust, ordering to resolve issues ; ordrng 1 W10909088 (dishrack upper)"