We serviced a
MAYTAG DRYER
Model MGDB835DW
Near San Antonio, TX 78263
Chris S.
Job Details: 06/16/2021
Customer stated that catch broke off. Replaced catch tested unit everything working properly.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DS00
Near La Vernia, TX 78121
Chris S.
Job Details: 06/16/2021
Customer stated that they keep getting stuck key error code and couldnt connect to WiFi. Erased error codes and tested unit everything work. But still didnt connect to WiFi. Called jennair connection tech line spoke with SR 7731020154
We serviced a
KITCHEN AID DISHWASHER
Model KUDE70FXSS4
Near La Vernia, TX 78121
Chris S.
Job Details: 06/16/2021
Customer stated that some of the buttons dont work on console board. Replaced console board test unit everything working properly and got no error codes. Collected SC and P&L 390.77
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near La Vernia, TX 78121
Chris S.
Job Details: 06/16/2021
Replaced water tube tested unit got no leaks and everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cibolo, TX 78108
Zachary
Job Details: 06/15/2021
"Checked refrigerator ice maker and ran all tests related for any components of ice maker and everything tested good. Called DH, checked freezer evap fan and it was not working. Even with freezer appearing to be regulating temperature well. Ordering evap motor assembly and rubber grommet to resolve issue. Service call has already been collected. ordrng 1 W11032800 (Evaporator fan motor assembly) and 1 67006339 (Fan grommet)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78253
Richard G.
Job Details: 06/15/2021
"Replaced motor, shifter, cam, and gearcase. Calibrated unit. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go."
We serviced a
JENN-AIR RANGE
Model JGRP436WP01
Near Kendalia, TX 78027
Jim G.
Job Details: 06/15/2021
I installed the correct parts but there remains one last part to be replaced. The bake/burner spark module is now needed. Customer is upset and understandably wants a new unit as the unit has had many issues since purchase. ; ordrng 1 WPW10331686 (Spark Module)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/15/2021
Ive verified an issue with the control board. Ordered part. ; ordrng 1 W11528352 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78226
Jesus C.
Job Details: 06/15/2021
Tested unit. Actuator disconnected from cam. Need new actuator. ; schdld next appmnt for 6/28 MON !
We serviced a
AMANA WASHER
Model NTW4605EW0
Near San Antonio, TX 78210
Jesus C.
Job Details: 06/15/2021
Tested unit. Found bad suspension. Installed new spring assembly. No further issues. Tested to complete. Collected payment for repairs. Job complete.
We serviced a
MAYTAG WASHER
Model MHW8200FW
Near San Antonio, TX 78214
Jesus C.
Job Details: 06/15/2021
Tested unit. Found noise coming from stator. Found stator bolt snapped inside driveshaft. Will need to replace tub assembly and new bolt. Tub assembly covered under warranty. Estimate 500 for labor. Collected payment for service fee. Customer will contact if they want to continue repairs.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2572VES02
Near San Antonio, TX 78221
Jesus C.
Job Details: 06/15/2021
Tested unit. Leakin from housing. Need to replace housing. ; ordrng 1 WPW10121138 (Housing)
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500ESS04
Near San Antonio, TX 78261
Zachary
Job Details: 06/15/2021
"Checked oven and tested all functions, no issues or error codes found,oven is working as designed. Expressed to customer that it is working as designed and emailed them the Users Manual to assist in cooking style since this oven has a hidden bake element does not toast bottom of pizza as desired. Reaffirmed what prior techs have expressed about getting a pizza stone. Customer is dissatisfied with how oven works but understands that is how it is designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB2
Near Selma, TX 78154
Chris S.
Job Details: 06/15/2021
Customer stated that left front burner not working. Found issue to be switch and control board found bby roaches all over switch and control board had burnt marks. Called customer to let him know and he doesnt want us to do repair but wants estimate on everything also customer isnt gonna pay service Call until we send him estimate of parts and labor. model WFE320M0EB2 serial R84715026; rqstng P&A on 1 W11122555 (cntrl-elec) and 1 WPW10434452 (switch-inf)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Converse, TX 78109
Chris S.
Job Details: 06/15/2021
Customer stated that washer was vibrating really bad found it to be unbalanced. Fixed legs and still vibrates kinda bad ordering suspension and gearcase. Customer requested 7/1 for repair per they will be on vacation.; ordrng 1 W11454734 (Gearcase) and 1 W11130362 (suspension)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Converse, TX 78109
Chris S.
Job Details: 06/15/2021
Customer stated that range smoked and stopped working. Found main harness burnt at terminal. Have to order main harness and control board. Parts out of stock and customer wants to think about it. Gave estimate 497.38; rqstng P&A on 1 W11416047 (Main harness) and 1 W11528177 (Control board)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78219
Chris S.
Job Details: 06/15/2021
Customer stated that it wont turn on. Found issue to be tripped breaker. Fixed breaker tested unit everything working properly properly.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near San Antonio, TX 78209
Chris S.
Job Details: 06/15/2021
Customer stated that dryer drum shut off mid cycle and timer still running. And the 15 minutes later drum kicks back on by itself. Also still not drying clothes properly. Found is to faulty motor rescheduling due to ordering blower wheel couldnt get blower wheel off gonna have to break blower wheel to get to motor.; ordrng 1 WPW10349492 (wheel)
We serviced a
KENMORE (SEARS) REFRIGERATOR
Model 106.5178341
Near San Antonio, TX 78232
Zachary
Job Details: 06/15/2021
"Checked refrigerator and was showing intermittent issues turning on and off when opening door that customer showed me. Was going to test diagnostics but checked working harness that feeds through freezer door on bottom left and saw at least 8 of the wires split. Expressed to customer difficulty of getting freezer door. Also, expressed we are not allowed to splice wires. Customer may try to splice wires himself so I walked him through how I would try to help. Explained we cannot stand behind our work by doing a splice repair as such. Customer does not want to proceed with service. "
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78247
Zachary
Job Details: 06/15/2021
"Checked refrigerator ice maker and ran test 15, 19, 56- no error codes, 57 and all checked good. Ran test 45 fill test and it failed. Ran 19 fill tube heater for about 10 minutes and checked water filter. Tested 45 again and water fill passed. I believe it was either air trapped in line after they just installed new filter or me turning fill heater long enough that resolved issue. Other scenario is off brand filter causing issues. All components appear to now be working as designed. Installed tie wire to secure wire that was in the way putting ice maker guard back.; used 1 WP8567668 (Tie-wire) from stock"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/15/2021
Installed new control. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near San Antonio, TX 78245
Jesus C.
Job Details: 06/15/2021
Tested unit. Customer not using rinse aid. Performed customer instruct on proper use and care procedures. No issues with unit. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS00
Near San Antonio, TX 78253
Richard G.
Job Details: 06/15/2021
Customer complaint is that the unit is not keeping time properly. Verified issue. Incorrect part sent by parts department. Please reschedule with correct part.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Richard G.
Job Details: 06/15/2021
Found trim was not secured with the sticky tape. Fixed issue. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78254
Richard G.
Job Details: 06/15/2021
Replaced front right burner. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS04
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/15/2021
The appliance manager and the inverter board were not needed after all. After replacing the magnetron and clearing codes all issue were resolved. Collected payment for part and labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Bulverde, TX 78163
Jim G.
Job Details: 06/15/2021
This is not the special project issue. The issue is that the freezer is frosting the light switch over.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78217
Chris S.
Job Details: 06/15/2021
"Customer stated that washer still giving off balance error code and the power just shut off. Talked to supervisor Doug he said had similar issues and tech line told him to order gearcase. Ordering gearcase, control board, UI, motor, and capacitor. Parts out of stock.; ordrng 1 W11543997 (Control board) and 1 W11478519 (UI board) and 1 W11423758 (Gearcase) and 1 W11026785 (motor-drve) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near San Antonio, TX 78245
Richard G.
Job Details: 06/15/2021
Customer complaint is that the unit will not finish a cycle. It gets stuck on the wash cycle and will not advance. Verified issue. Will need to order control.; ordrng 1 W11498190 (Control) and 1 W11038689 (Inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYW01
Near San Antonio, TX 78252
Richard G.
Job Details: 06/15/2021
"Replaced inlet valve, clamp and insert. Tested to complete. Unit is good to go."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Converse, TX 78109
Zachary
Job Details: 06/15/2021
"Checked dishwasher, complaint is that there is a leak under dishwasher. Found that unit is leaking where heater element goes through bottom on both sides. Both element nuts were not snug. Snug them up. Checked inside dishwasher and found rubber seals where elements go through were free and loose definitely not providing a good seal. Called tech line to see if this was normal and talked to Chris SR# 7731001521, he advised to replace heater element assembly. I also made sure with him there wasnt a service pointer I was missing about this issue. He also asked if there were any warps with the tub and I said none that were functional but some heat warpage was visible. It did not appear to me to be anything causing this issue though. Ordering heater assembly and backup nuts to resolve issue. Assembly is OOS will need to be scheduled when part is available.; ordrng 2 W11538351 (Heater terminal nut)s and 1 W11537778 (Heater assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78252
Richard G.
Job Details: 06/15/2021
"Replaced gasket and inlet valve. Checked seal, all good. Icemaker harvested and called for water. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78250
Sebastian
Job Details: 06/15/2021
Confirmed icemaker is needed parts team to reach out when available; O-emld tckt
We serviced a
LG WASHER
Model WM2487HRMA
Near Bulverde, TX 78163
Jim G.
Job Details: 06/15/2021
Verified the cold water valve is dripping. Collected service fee. ; ordrng 1 5220FR2008F (Quad Water Valve Inlet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bulverde, TX 78163
Jim G.
Job Details: 06/15/2021
Fridge door seal is very loose causing warm refrigerator air to enter ice bin box. ; ordrng 1 WPW10287601 (Door seal)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Richard G.
Job Details: 06/15/2021
"Replaced gear case, control, motor, shifter, and cam assembly. Calibrated unit. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Boerne, TX 78006
Douglas H.
Job Details: 06/15/2021
Previous tech found faulty control and motor assembly. Replaced both parts to resolve the issue. Unit testing good now and performing as designed. No further issues at this point. Per sb web unit under ELW program.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Boerne, TX 78015
Douglas H.
Job Details: 06/15/2021
"Unit shows door open and not dispensing water or making ice. Found issue to be faulty deli ui board. Unplugged deli ui to make unit functional. Quoted 486.00 for p&l plus tax(labor97.45). customer declined further service at this point. Stated might try to find it cheaper elsewhere and then call us to install part. Advised that is perfectly fine to do, we just cant offer any kind of warranty at that point. Collected sc. ESTIMATE ONLY!; rqstng P&A on 1 WPW10769076 (cntrl-elec)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near San Antonio, TX 78250
Douglas H.
Job Details: 06/15/2021
"Customer stated unit not cooling properly. Found Evap frozen over. Ran testing to find issue with control and defrost thermistor. Quoted 490.09 for p&l plus tax, 608.64 total cost (sc, p&l plus tax). Customer wished to hold off for now, advised writing up as estimate. Collected sc. ESTIMATE ONLY!; rqstng P&A on 1 W11382529 (Control) and 1 WPW10383615 (thermistor)"
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW8627DDS
Near San Antonio, TX 78248
Douglas H.
Job Details: 06/15/2021
Customer stated upper broil element was smoking and then lower oven not functioning. Tested unit to find everything in proper working order. Issue with element was likely something splashed on it as it was functioning properly. No issues found with unit.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Live Oak, TX 78233
Douglas H.
Job Details: 06/15/2021
Customer advised of potential of sc if no functional issues found. Customer not happy about it but agreed. Customer stated warm water not dispensing. Calling techline per notes. Spoke with Andrew. Stated unit is functioning as designed. Stated the as the temperatures increase outside the cold water inlet is satisfying the warm mixture threshold therefore wont activate the hot side. If that cold water gets colder coming in then it will activate the hot side. SR# 7730827148. No issues present with unit. Collected service call.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spring Branch, TX 78070
Douglas H.
Job Details: 06/15/2021
"Last trip techline stated to replace to 3way valve and damper control to resolve the customers issue of unit turning itself off. Replaced 3way valve, damper and dryer to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began functioning as designed. No further issues at this point."
We serviced a
MAYTAG DRYER
Model MED7500YW
Near Boerne, TX 78006
Douglas H.
Job Details: 06/15/2021
"Customer stated unit not heating. Found to be caused by a loose connection at the outlet, the black face plate of the outlet actually broke off. Appears that it was installed too low for this stack unit so the plug on unit side had tension on it and was being pulled upward which caused the face plate to break off creating loose connection. Advised customer the situation, recommended customer to contact an electrician. Unit is functioning as designed at the moment. Collected priority service call."
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIO18NNVS2
Near Boerne, TX 78015
Douglas H.
Job Details: 06/15/2021
Fill tube broken about 4 inches from valve. Quoted 135.31 for labor (125 plus tax) 253.31 with sc. collected sc. part would still be covered as customer payed for the part under a year ago. Customer wishes to proceed with repair. Ordering fill tube to resolve the issue. Labor to be collected upon completion. Part not readily available. ; ordrng 1 WPW10418868 (tube-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78216
Jim G.
Job Details: 06/15/2021
It appears the corrected issue unwittingly. Issue is still resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/15/2021
"Our customers unit had no power to the display. I checked the GFCI outlet and it has proper voltage, polarity and grounding. I plugged the unit in and was able to get into diagnostics. It revealed no error codes. Our customer had a problem with the unit even powering on. I ran manual quick diagnostic test and all loads. Spoke with Andrew at Whirlpool. SR# 7731010980.we changed out the console. Unit is now fully functional."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/15/2021
I arrived to find that the rack was now not rubbing against the tub. I installed the rack adjuster kit and discovered the mystery of the wash rack now not rubbing against the tub. The removable stop had a crack in it that was intermittently tilting out. I replaced with a new stop. Unit is now fully functional.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/15/2021
"Our customer has condensation build up on the top left rear and front of the ice maker cover. There is intermittent leaking onto the floor on the bottom right. There is also considerable ice build up on the inside front of the freezer door forming icicles. There is standing water build up on bottom of RC under the deli drawers. I checked the drain hose and it does not appear to be collapsed. I ran through service diagnostics and found that on test 36 that the ice box fan is not functioning. No errors on test 56 for ice maker but we have melted ice which could be coming from a leak in the ice maker. I disconnected the ice maker compartment and ran test 36 again. The ice box fan is working. Bruce. Check ice box facia. Replace adapter seals. I ran the ice box facia test 76 and we have the required 12VDC. This calls for replacing the fascia. I checked the drain line again and it is blocked. There is no ice collected, just water. I probe up about 1 inch and it blocks. I placed my hand on the back cabinet on the mid to lower left side and felt water. Picture included. This is coming from the cabinet. I called Chris from Whirlpool Tech Line. He advised that we attempt to run weed eater wire up there first. SR# 7731007750. Part ordered. ; ordrng 1 W11197489 (Heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/15/2021
"This unit was purchased at COSTCO 1 year additional warranty. Our customer has a broken upper rack and the dishes are not coming out clean. I found that the drain hose is pinched off and is piggy backing off a reverse osmosis system. Pictured included. Went into diagnostics and received error code F2 E1 Dies not exist and F5 E2 Door Switch.. I spoke with our customer and they have made no recent plumbing changes to the unit and the same drain set up is in there from the COSTCO installation. The hose is not approved.. I made some adjustments but the hose cannot be looped up because the water basin is in the way. If the reverse osmosis system was eliminated the line could be looped up. The installer likely used this type of hose because it is bendable. However, bendable means it can be pinched off. Our customer will likely be having the RO system removed because it is not working well. Our customer had lost some special weeding dishes due to the broken rack. I repaired the upper dish rack using the rack adjuster kit. Unit is now functioning as designed and will work much better once the draining install issue is addressed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/15/2021
Our customer was concerned that the water was not going over the top of the clothes and that the clothes were not getting clean. I found no errors in diagnostics. In manual test mode all loads functioned as designed. Our customer does have a water softener and on occasion had been using two pods of detergent. I explained to her why we need to cut back on the soap. Whirlpool had told her that the deep water wash would cover the clothes. Our customer is not pleased with the design and function of the unit. Customer Instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78247
Shawn W.
Job Details: 06/15/2021
"Although the dispense worked as designed upon my last repair, shortly after that the unit would once again dispense water and not turn off. Our customer explained that it will happen then after being rest it will work fine again. The failure of the water dispense to turn off is intermittent. However, not knowing for sure and having water flow all over the place is not acceptable. I called DH to confirm my thoughts that we likely need to change the UI as well as the pad. I called Whirlpool Tech Line and spoke with Dave. We ran some tests and ultimately determined that the water valve solenoid is not closing on time and consistently. SR# 7730999145. Part ordered.; ordrng 1 W11043013 (Water Valve)"
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/15/2021
Our customer is concerned that the unit is not heating correctly on the top oven. They had baked some croissants and the bottoms were burned and the tops were not cooked. I entered diagnostics and received no error codes. They are using a dial oven thermometer which I encourage. I explained to them that because temperature sensors are in the back of the oven that we usually want to wait 5 minutes until the center of the oven has reached temperature. I also explained cycling of oven circuits. I preheated the oven to 350 degrees F monitoring with my digital thermocouple as well as their thermometer. The unit reached 350 F in 12 minutes. The customers thermometer was at 325 F and my thermocouple was at 335 F. These temperatures are consistent with normal oven cycling. My thermocoupleI reached 350 F at 13:15 minutes our customers dial thermometer at 14 minutes. This unit is functioning as designed. I went over rack locations In the owners manual. Our customer said they used level 3 for the croissants. She was using a cookie sheet. All I could do was suggest using a thicker sheet. Customer Instruct.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near San Antonio, TX 78240
Sebastian
Job Details: 06/15/2021
Was only able to replace the front half of the suspension it looks like youre going to have to remove the dryer assembly entirely to access the back suspension rods must have second tech putting on for Monday the 21st Marking suspension is installed holding onto the final two rods and hardware; schdld next appmnt for 6/28 MON PM
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78230
Sebastian
Job Details: 06/15/2021
Use kit to make repair to dryer dryer now sounds normal
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ2
Near San Antonio, TX 78230
Sebastian
Job Details: 06/15/2021
Added the part of the hose to to the safe and break collected labor unit good to go
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78230
Sebastian
Job Details: 06/15/2021
Replace suspension gave customer instructions on how to load unit when washing sheets unit tested good ran calibration as well
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78260
Sebastian
Job Details: 06/15/2021
Change both to be in the water valve leading up to the water dispenser Unit is still making a sputtering noise delivering water much better although. Ordering a PRV to try to control the pressure going into the refrigerator as the noises coming from the top corner of the refrigerator the place where the tube is already been replaced once might be rattling ordering PRV connector for the water filter housing just in case and tube for the PRV; ordrng 1 W11209438 (Connector) and 1 W10786952 (Valve prv) and 1 8212547RP (Tube)
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near San Antonio, TX 78258
Sebastian
Job Details: 06/15/2021
Changed out the door in the evaporator harness along with the other parts and found that my evaporator has a low charge did the compressor test and watched it on 05 found out my frost pattern does not seem to want to go past a certain point but it does build up on top of the frost pattern its already there indicating that there might be a restriction ordering evaporator three-way valve and a dryer putting in for a sealed system tech; ordrng 1 WPW10331270 (Valve 3 way) and 1 WPW10239732 (Evap) and 1 WPW10143759 (Hv drier)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Corpus Christi, TX 78415
Adam
Job Details: 06/15/2021
Customer does not have any documentation showing date of purchase. The unit is from Rent-A-Center and has an additional one year warranty according to information badge on unit still puts the product over two years old which is past warranty of Rent-A-Center. I did inform customer if she could produce the correct documentation showing the unit still under warranty that we would be more than willing to work on her washer. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW1
Near Corpus Christi, TX 78414
John L.
Job Details: 06/15/2021
"Inspected unit, found unit making noise when agitating. Noise occurs when direction change takes place. Inspected clutch for issues, clutch looks fine. Turned agitator by hand at shaft, noise occurs and emanating from gearcase. Most likely rough bearings or gears causing noise. Will need to replace gearcase to resolve issue.; ordrng 1 W11164183 (Gearcase) and 1 W10721967 (drive pulley)"
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Sinton, TX 78387
Jim
Job Details: 06/15/2021
"Customer states that oven got F1 code and turned off. Put not diagnostic mode, and checked codes.F1E0 and F3E0 came up. Clear codes and attempts to get codes back. Oven working properly, preheated to 375 degrees, no problem. Advised customer to take pic of error code."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78412
Adam
Job Details: 06/15/2021
Inspection of unit shows error code for landfill no Phil manually testing the unit shows hot water valve not responding. Replace water valves to resolve issue. SB web does not show any information for this unit but customer did show me pictures on her phone of contract agreement with Rent-A-Center. Pictures in SD-QuickPic marking job is needing authorization just for confirmation; rqstng P&A on 1 W11101906 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Corpus Christi, TX 78410
Jim
Job Details: 06/15/2021
Install new icemaker. Made sure to turn switch to ON position. Working as designed.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Corpus Christi, TX 78418
Adam
Job Details: 06/15/2021
Customer complaint of unit not heating. Inspection of unit shows voltage is good into the harness but voltage at control continuously fluctuating. Replace control to resolve issue.; ordrng 1 W10914394 (cntrl-elec)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78418
John L.
Job Details: 06/15/2021
"F1E1 main control faultF7E1 basket speed faultInspected unit and found other issues that need attention. Will need to replace control, motor, capacitor, belt, actuator, splutch, and suspension to resolve issues.; ordrng 1 W11101098 (cntrl-elec) and 1 W10821951 (suspension) and 1 W10623547 (motor-drve) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866238 (capacitor) and 1 W10721967 (drive pulley)"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78411
Adam
Job Details: 06/15/2021
Inspection of unit shows error code for inlet water temperature failure. Also customer is complaining about leak from unit. Visual inspection of unit shows water housing failed in several points which is allowing water to leak on the inside of cabinet. Replace water housing to resolve issue; rqstng P&A on 1 W11096285 (housing) and 1 W10601845 (bezel)
We serviced a
KITCHENAID ICEMAKER
Model KUIC18NNZS0
Near Port Aransas, TX 78373
John L.
Job Details: 06/15/2021
"installed component, unit is functioning as designed. Issue resolved"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Ingleside, TX 78362
Michael
Job Details: 06/15/2021
"Taking too long to dry per customer. Thermostats and heat element are good, ran the appliance, its heating but wasnt getting good airflow, removed the vent hose, took out a chunk of lint, put it back in place, ran the appliance, its getting plenty hot and has good airflow, the app is working normal"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78415
Adam
Job Details: 06/15/2021
Inspection of unit shows no error codes. But once water was applied to call water valve steady stream of the tub slowly filling it. Replace water valve to resolve issue.; ordrng 1 W11101906 (valve)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Aransas Pass, TX 78336
Michael
Job Details: 06/15/2021
"The motor pulley was stripped, the blower wheel wouldnt break loose, had to break it off, installed the motor and ordered the blower wheel, rescheduled the customer ; ordrng 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Corpus Christi, TX 78415
Adam
Job Details: 06/15/2021
Install component calibrated unit ran verification cycle issue resolved
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Corpus Christi, TX 78416
Adam
Job Details: 06/15/2021
I didnt storecomponent but in the process it is obvious there Was a roach infestation at one point unit has been down for six months so there was no activity and I went ahead and change the control board. Tested unit issue has been resolved. But I did inform customer that if there is another issue with his unit and we come back and find roach activity that whirlpool would not cover the cost of repairs. I did explain to them the only time I did it this time was because there was no activity. Issue resolved
We serviced a
WHIRLPOOL ICEMAKER
Model WUI95X15HZ00
Near Corpus Christi, TX 78410
Jim
Job Details: 06/15/2021
"Customer states that icemaker is making ice, but the ice is smaller than previously done. Contact TechLine, spoke to Dustin. TechLine Austin to check pressure into inlet valve (35-60psi), check filter housing and filter install, and if water pressure ok, replace filter housing. (SR7731005050).; rqstng P&A on 1 W11266112 (Housing, filter)"
We serviced a
MAYTAG FREEZER
Model MZF34X18FW04
Near Victoria, TX 77904
Jim
Job Details: 06/14/2021
Replace door. Ensure seal is not leaking. Change over shelves and stickers. Test for proper operation. Freezer is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Kingsville, TX 78363
John L.
Job Details: 06/14/2021
"Installed components, unit now powers on. Since unit now powers on, found issue with evaporator motor. Motor does not turn, receiving power but will not spin. Will need to replace evaporator motor to resolve issue.; ordrng 1 WP2315539 (motor-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Port Lavaca, TX 77979
Michael
Job Details: 06/14/2021
"The light flickers and doesnt make ice. The switch prong is loose and not making good contact, pulled it out and it was plugged in properly, the switch is bad, ordered part and rescheduled the customer.; ordrng 1 W11396033 (Switch)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Rockport, TX 78382
Jim
Job Details: 06/14/2021
"Called TechLine, talked to Ed, (SR7730984193). Ed said to contact installer to determine what happened to the door. Whirlpool does not send ovens out without doors, and will not cover it in warranty. Talked to customer, door was in pantry. Ed said to order item #7 to get the majority of glassin the door.; rqstng P&A on 1 W11455430 (Glass-door) and 1 W11455086 (Glass-door)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Alice, TX 78332
Adam
Job Details: 06/14/2021
Install new belt and cam And clean dust off of motor with rubbing alcohol tested unit issue resolved no audible noise during operation. Issue resolved
We serviced a
AMANA DRYER
Model NED4655EW
Near Corpus Christi, TX 78417
John L.
Job Details: 06/14/2021
"Installed component, tested after installation. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78412
Adam
Job Details: 06/14/2021
Inspection of unit shows error code for unbalanced load. Manually testing unit shows wash plate free spinning from the gear case. Unable to separate wash plate from gear case. In order to repair unit gear case and wash plate and several other components would have to be replaced after hearing this customer has declined any further service on the unit because it is in fact out of warranty. Issue resolved
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Ingleside, TX 78362
Jim
Job Details: 06/14/2021
"Customer states that washer is not spinning clothes dry,nor does it seem to agitate. Put washer into automatic mode, washer makes unusual noise during spin attempt. Remove lock from unit and open to see. Agitator is not spinning properly. Remove bolt, notice agitator teeth are spun out, and agitator wobbles. Replace agitator. Please reschedule when parts arrive. Retail price is below threshold for Lowes, so permission not required.; ordrng 1 285565 (Agitator, complete.)"
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Corpus Christi, TX 78404
Adam
Job Details: 06/14/2021
306 apt. Spoke with customer before arrival customer states property switched out unit customer no longer has issue.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW
Near Corpus Christi, TX 78415
Adam
Job Details: 06/14/2021
Address on work order states unit is located at Rent-A-Center. Arrived at address but Rent-A-Center states they do not have the product and customer states refrigerator is working as it should with no further issues.
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Refugio, TX 78377
Jim
Job Details: 06/14/2021
"Customer states that washer is not cycling properly. Check codes, F8E1 ( no fill/ long fill), F7E5 (shifter fault).Spoke to Andrew from TechLine (SR7730981144). After numerous checks in automatic mode, Andrew recommended replacing the shifter. Please reschedule when parts arrive.; rqstng P&A on 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Corpus Christi, TX 78412
John L.
Job Details: 06/14/2021
"Unit lost Freon, found dye coming from within wall. Took a SD photo where leak is coming from. Unable to make repairs as leak is within wall. Unit is Unrepairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM03
Near Corpus Christi, TX 78418
John L.
Job Details: 06/14/2021
"Inspected unit, found issue with evaporator fan not functioning. Replaced fan, unit has regained function. Issue resolved."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Port Lavaca, TX 77979
Michael
Job Details: 06/14/2021
"The appliance isnt washing the clothes per customer. Looked underneath and found the actuator had popped out of the slider, put back in place, advised the customer it may not stay in place. Ordered the actuator, no ETA, please reschedule when the part comes in; ordrng 1 W10913953 (Actuator)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77905
Michael
Job Details: 06/14/2021
"The appliance was stuck on drain. Canceled at the start button, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bishop, TX 78343
Adam
Job Details: 06/14/2021
Installed all components calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Corpus Christi, TX 78418
John L.
Job Details: 06/14/2021
"Installed igniter, tested after installation. Oven starts up, issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Aransas Pass, TX 78336
John L.
Job Details: 06/14/2021
"Installed component, issue resolved.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Aransas Pass, TX 78336
John L.
Job Details: 06/14/2021
"Inspected unit, found issue with harness. Wiring slip from splice from previous visit, this caused issues with unit to stop functioning properly. Redid splice work, tested unit after places were made. Icemaker has regained function, calls for water, and dispenser functions without issue. Issue on this unit has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victoria, TX 77905
Michael
Job Details: 06/14/2021
"The appliance was stuck on sensing. I was able to cancel at the start button, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/14/2021
Issue was damaged gasket and loose handles. Replaced gasket and tightened handle. Unit testing good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Cibolo, TX 78108
Chris S.
Job Details: 06/14/2021
Replaced hinges help the door stay clothes a little longer but noticed door switch kinda loose ordering door switch part out of stock.; ordrng 1 W11551763 (Door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/14/2021
Tested unit. Good temps. Good fans. Good harvest and water fill. Called tech line. Suggest replace ice maker. 7730985103. Installed new ice maker. No issues during testing. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QTS03
Near Helotes, TX 78023
Douglas H.
Job Details: 06/14/2021
Previous tech found faulty emitter sensor. Replaced emitter to resolve the issue. Unit testing good now. No further issues at this point. Collected part cost at wholesale costs as first trip wasnt diagnosed properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/14/2021
"Issue is a no cool refrigerator and a partially cooling freezer. Found uneven frost pattern in freezer and a frozen over evaporator in refrigerator. Called techline who recommended a new fan with wire harness for refrigerator and a new compressor / evaporator for freezer. Ordering all necessary parts. Will call customer when parts come in .; ordrng 1 WPW10608485 (Evaporator) and 1 W10832994 (Compressor) and 1 W11087438 (Fan w/thermistor), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Selma, TX 78154
Chris S.
Job Details: 06/14/2021
Replaced dual valve tested unit everything working properly got no error codes on test 56 and test 57 icemaker harvested and tested 45 water filled icemaker. Yes to survey.
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near San Antonio, TX 78217
Jim G.
Job Details: 06/14/2021
Replaced control and UI. It appears the other control previously installed was also faulty. The oven control know appears to be faulty as well. It does not fit properly. ; ordrng 1 W11316872 (Oven Knob)