Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "The compressor wasn’t starting up, evaporator fan is working normal, installed one from truck stock, the amps jumped up to 4.59 amps and 250 watts, compressor sounds like it’s locked up and getting hot. Sealed system issue, ordered compressor, please schedule the customer with a sealed system technician ; ordrng 1 W10507884 (compressor)"
Near Corpus Christi, TX 78405
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Installed evaporator fan motor, stored and airflow has been restored. Issue has been resolved."
Near Corpus Christi, TX 78418
John L.
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Install components received, defrosted evaporator and made sure no residual ice was left behind. Verified that heater came on, issue has been resolved."
Near Victoria, TX 77905
Michael
Job Details: 02/25/2021
WASHER AMANA NTW4516FW3 "Not finishing the wash cycle. The customer had busted lines due to the winter storm, which after repairs clogged up the inlet valve again, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve has good water pressure and the appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 02/25/2021
WASHER MAYTAG MVW7232HW0 "This is a duplicate from job 22585, I wasn’t aware of F9E1 error code, I couldn’t get the machine to do anything, spoke with Austin at whirlpool tech line SR7730096550, advised to order the control due to the water level sensor, stuck in drain mode, I went ahead and ordered the drain pump just in case, please reschedule the customer when the parts come in; ordrng 1 W11266006 (CONTROL) and 1 W11396717 (DRAIN PUMP)"
Near Corpus Christi, TX 78412
Adam
Job Details: 02/25/2021
DRYER AMANA NED4655EW1 Inspection of unit shows good voltage and proper temperatures. Notes that are available in this work order history are missing several entries from a number of different visits. Parts that were ordered or re-ordered we’re already installed once before. Again issue with this unit is not the dryer itself it is the exhaust set up for the apartment it makes Two different 90° turns and goes up through the ceiling travel distance of about 15 feet vertical. Maintenance man was available at the time of testing unit. I showed the maintenance man exactly issue with the dryer. Issue resolved
Near Orange Grove, TX 78372
Adam
Job Details: 02/25/2021
DRYER MAYTAG MEDC215EW1 Customer complaint of dryer making thumping noise during operation. Disassembled unit and found debris stuck in lint on front door panel rubbing against bearing. Remove debris tested unit issue resolved
Near Victoria, TX 77901
Michael
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW5000DW2 "Making a loud noise per customer. No error codes, looked underneath and there was oil leaking, ordered gearcase and other parts to resolve issue. Please reschedule the customer when the parts come in.; ordrng 1 W10752283 (washplate) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 W11454734 (GEARCASE ) and 1 WPW10427633 (pulley shield)"
Near Victoria, TX 77905
Michael
Job Details: 02/25/2021
WASHER AMANA NTW4516FW3 "Not finishing the wash cycle. The customer had busted lines due to the winter storm, which after repairs clogged up the inlet valve again, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve has good water pressure and the appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 02/25/2021
WASHER ROPER RTW4516FW2 "The customer still hasn’t had repairs done on her water well, doesn’t have water to the appliances, will call back when after repairs and reschedule ; saved tckt"
Near Hollins, VA 24019
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Fridge seems to be keeping temp ok. Freezer is not freezing properly. Sometimes power cuts out. Cx just bought extended warranty and would like to call in when warranty will cover it.
Near Hollins, VA 24019
Chris S.
Job Details: 02/24/2021
DRYER WHIRLPOOL MEDC465HW0 The unit is only getting voltage on L2. L1 has no voltage. Customer will have an electrician repair the house wiring.
Near Roanoke, VA 24015
Chris S.
Job Details: 02/24/2021
A-DOTT WHIRLPOOL WED9400SU0 "Sr #7730010396. The control board shorted out causing excessive heat. To repair the unit we would need to replace the control,main wire harness and UI. Customer will call and talk to customer service."
Near Hollins, VA 24019
Uriah B.
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE550S0HZ1 Found wiring broken at terminal block. Replaced terminal block. Tested operation. All checks ok. ; used 1 279320 (Terminal block) from stock
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Found water dispenser working fine upon arrival. Cx explained that it was not operating for a couple days and then landlord came out and looked at house side of things. Reset unit. All checks ok. Cx to observe and call back if issue comes back. ; used 1 Wp8567668 (Tie) from stock
Near Bent Mountain, VA 24059
Chris S.
Job Details: 02/24/2021
50#IM 15' FS WHIRLPOOL GI15NDXZS2 "I installed the evaporator,compressor and drier. I pressure checked the system and found no leaks. I charged the unit with 5.75 oz of refrigerant. All operations check ok."
Near Roanoke, VA 24014
Uriah B.
Job Details: 02/24/2021
WASHER WHIRLPOOL n/a Cx tried to call earlier in the week to cancel. No need for service.
Near Roanoke, VA 24015
Uriah B.
Job Details: 02/24/2021
WASHER MAYTAG MVWC465HW2 "Found shirt collar stiffeners stuck in drain pump. Removed from pump, drain hose, and bottom of tub. Ran test cycle all checks ok."
Near Roanoke, VA 24017
Uriah B.
Job Details: 02/24/2021
KITCHEN KITCHENAID KDTE104EBS2 Replaced pump and motor. Replaced dispenser door. All checks ok. ; used 1 W10876529 (Dispenser) from stock
Near Roanoke, VA 24018
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Replaced UI. Checks ok. Cx to observe.
Near Radford, VA 24141
Chris S.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 I found a leak in the new evaporator on the suction side where the copper and the aluminum are fused together. We will order and replace the evaporator in the refrigerator compartment again.; ordrng 1 W11116006 (evaporator)
Near Wytheville, VA 24382
Chris S.
Job Details: 02/24/2021
WASHER MAYTAG MVWC565FW1 There was power to the control but the control wasn’t responding I unplugged the shift actuator and control began responding again. I reconnected the shift actuator and did a service diagnostic cycle. All operations check OK. If this issue returns we will replace the shift actuator. I checked for error codes and found none. W10913953
Near Christiansburg, VA 24073
Chris S.
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW8040DW0 The water valve is leaking through the temperature sensor connector. I replaced the valve and checked operation. All operations check ok. ; used 1 W11165546 (VALVE) from stock
Near Hardy, VA 24101
Uriah B.
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE550S0HZ1 WUXXIUXAPL1. Replaced both door hinges. All checks ok.
Near Troutville, VA 24175
Chris S.
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KRSF505ESS01 The fill tube had a small amount of ice buildup causing the water to spray into the ice bin instead of filling the icemaker mold. If the issue persists we will need to replace the freezer door.
Near Roanoke, VA 24019
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 Dripping present inside ice box area. Suspect icemaker overfilling. Will replace IM and UI. ; ordrng 1 W11387387 (UI control board) and 1 v (IM)
Near Blacksburg, VA 24060
Chris S.
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW1 The control isn’t responding correctly. I checked all the other components as well as possible and they all seem to be working. If the customer decides to do the repair we will replace the control W11116590
Near Roanoke, VA 24013
Uriah B.
Job Details: 02/24/2021
OVEN WHIRLPOOL WFC150M0EB3 Trim piece broke and there is a distinct pop to the right hinge. Needs hinges and trim pieces. ; ordrng 1 W10347464 (Hinge set) and 1 W10761018 (Trim) and 1 W10761014 (Trim)
Near Radford, VA 24141
Chris S.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 I installed the evaporator and checked for leaks. I charged the unit with 5.5 oz of refrigerant. All operations check ok.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL MSS25C4MGZ03 "Ice build up in drain pan. Found grommet crushed by foam. Needs new grommet. Per techline, regarding the ice dispensing on its own, sent ticket to engineering. Engineering will contact ApplianceCare about next steps. SR7730069421; ordrng 1 WP2304888 (Drain Grommet)"
Near Radford, VA 24141
Uriah B.
Job Details: 02/24/2021
FREEZER WHIRLPOOL WZF34X20DW01 Found that the tubing was vibrating against the body and the drain pan. Re-situated the tubing. All checks ok at this tome. Cx to observe.
Near Hardy, VA 24101
Uriah B.
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE550S0HZ1 WUXXIUXAPL1. Replaced both door hinges. All checks ok.
Near Roanoke, VA 24014
Uriah B.
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE550S0HZ1 Right hinge popped. Hinge set. W10347464; ordrng 1 W10347464 (Hinge set)
Near Hardy, VA 24101
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS325SDHV05 Found loud vibration when compressor was running. Adjusted placement and checked operation. All checks ok. Cx to observe. ; used 1 Wp8567668 (Tie) from stock
Near Elliston, VA 24087
Uriah B.
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced pump and motor. Checked operation. All checks ok.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 02/24/2021
LAUNDRY WHIRLPOOL WTW5105HW0 F0e9F0e5F7e7Checked operation without anything in it. Operation checked ok. Spin looked good. Cx to observe.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 02/24/2021
DRYER WHIRLPOOL WED7000DW1 Belt broken. Replaced belt. All checks ok. ; used 1 W11025122 (Belt) from stock
Near Radford, VA 24141
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS311SDHT04 Replaced freezer led module.
Near Blacksburg, VA 24060
Chris S.
Job Details: 02/24/2021
WASHER WHIRLPOOL CET9100GQ0 The hot water valve is opening when it’s supposed to. Causing a no fill error. ; ordrng 1 WPW10212596 (valve) and 1 WPW10212598 (valve)
Near Roanoke, VA 24019
Chris S.
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDF560SAFT2 There is an F4E3 code indicating the wash pump isn’t working. I checked voltage and found about 50 volts indicating the motor has failed. ; ordrng 1 W11085683 (pump&motor)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 02/24/2021
DRYER WHIRLPOOL MED7230HW1 Element was bad. Replaced element. All checks ok. ; used 1 3387747 (Element) from stock
Near Cave Spring, VA 24018
Chris S.
Job Details: 02/24/2021
KITCHEN WHIRLPOOL KDPM604KPS0 The water is leaking from around the vent. The floor has some damage that the customer said came from soapy water leaking from the unit onto the floor. See pics. ; ordrng 1 W11025634 (BEZEL) and 1 W11038734 (VENT TUBE) and 1 W11184028 (SEAL) and 1 W11414073 (VENT)
Near Hardy, VA 24101
Uriah B.
Job Details: 02/24/2021
LAUNDRY WHIRLPOOL WTW8040DW4 Lid broken by both hinges. Needs lid. ; ordrng 1 W11101059 (W11101059)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found leak at icemaker fill connection. Needs fill tube. Already replaced valve. Still needs filter head and fill tube. ; ordrng 1 W11415785 (Water tube to icemaker)
Near Dublin, VA 24084
Uriah B.
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5105HW1 "Found power to UI, but screen is frozen and cannot make any selections. Will replace UI and control. Definitely need UI. Cx to call Lowes and try to return. ; ordrng 1 W11498808 (Control board) and 1 W11478519 (UI)"
Near Rockport, TX 78382
John L.
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit, found that handle to remove ice bin has broken. Ice formation underneath bin as well. Replace bin and ice door to resolve issues.; rqstng P&A on 1 W10654548 (door-ice) and 1 W10564750 (ice-contnr)"
Near Rockport, TX 78382
John L.
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unable to install control board ordered, as recess in door is flooded and wiring within has corroded. Door will need to be replaced for function to return. Also switch for dispenser not functioning properly and ice door leaking. This leak most likely damaged switch. Replace these components as well. Control will need to be replaced as well as unit had shut down on its own only to be restored by a hard reset.; ordrng 1 W10624574 (cntrl-elec) and 1 W10733263 (dor-fip ss) and 1 W10403752 (switch) and 1 W11106553 (Cntrl) and 1 W10654548 (door-ice)"
Near Corpus Christi, TX 78416
John L.
Job Details: 02/18/2021
MICROWAVE AMANA AMV2307PFW "Inspected unit, light remains on for range. White button has no effect on light, issue with relay. Replace board to resolve issue.; ordrng 1 W10849846 (cntrl-elec)"
Near Corpus Christi, TX 78414
Adam
Job Details: 02/18/2021
RANGE AMANA ACR4303MFS4 #1469 gate code. Inspection of unit shows main harness and terminal as well as power cord have burnt out. Replace control and harness to resolve issue. Have not set return date pending part arrival; ordrng 1 W11134841 (harns-wire) and 1 W11204487 (cntrl-elec)
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
RANGE AMANA ACR4303MFW4 "The control isn’t powering on, voltage is good at the wall outlet and appliance, bad control, ordered part, please reschedule when part comes in; ordrng 1 W11297558 (cntrl-elec)"
Near Corpus Christi, TX 78411
Adam
Job Details: 02/18/2021
REFRIGERATOR WHIRLPOOL WRT138FZDB03 Inspection of unit shows water valve leaking every time icemaker calls for water. Replace valve to resolve issue; ordrng 1 W10498995 (valve-inlt)
Near Corpus Christi, TX 78414
Adam
Job Details: 02/18/2021
OVEN JENN-AIR JJW2430WP02 Inspection of unit shows error code for FHE0 upper cooling fan. Stove in question is out of warranty customers charge a service call fee of 109+ tax paid in the form of a check. Customer does wish to continue with repairs but will be removing stove from cabinetry himself customer does understand that he will still be charged a labor fee for installation of the fan also will be responsible for the cost of components. Rescheduling for The 15th allowing customer time to uninstall the units.
Near Corpus Christi, TX 78415
Adam
Job Details: 02/18/2021
WASHER MAYTAG MVWC565FW2 Washer in question is not located at this property.; saved tckt
Near Taft, TX 78390
John L.
Job Details: 02/18/2021
DISHWASHER AMANA ADB1400AGB1 "Inspected unit, ran unit for a few minutes. Unit never leaked during this inspection. Customer has picture of leak that occurred, suds are seen in picture. Possible that a trace of dish soap may have been on a dish to cause leak. No suds appeared when testing out unit. No leak found at this moment."
Near Rockport, TX 78382
John L.
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRSC703HPS01 "Inspected unit, took temperatures of freezer and fridge sections. -3 freezer and 33 in fridge. Customer had thermometer in fridge, this was off by 10 degrees which prompted customers concerns. No issues with unit."
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER MAYTAG MVWC465HW3 "Called and spoke with customer, she said they have no water or electricity and aren’t staying there right now, will call and reschedule when things get back to normal ; saved tckt"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
DRYER MAYTAG MED7230HW1 "Making a loud noise when it’s tumbling. Couldn’t duplicate the noise, took the top off, found the left side was pushed in, popped it out, put lid back in place, the appliance is heating and working normal"
Near Goliad, TX 77963
Michael
Job Details: 02/18/2021
WASHER MAYTAG MVWB835DW4 "Called and spoke with the customer. She said they have no water and electricity and aren’t staying there right now, will call back and reschedule when things get back to normal. ; O-emld tckt"
Near Corpus Christi, TX 78412
John L.
Job Details: 02/18/2021
DRYER WHIRLPOOL WED4815EW1 "Inspected unit, found issue to be with been hose. Ventilation hose clogged, this was causing unit not to heat properly. Removed obstruction, issue resolved"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Called and spoke with the customer, has no electricity, said we will have to reschedule for another day. I was not sure when to reschedule the customer due to the winter storm. In speaking with the customer, he said the plastic on the console is separating from the buttons. I would go ahead and order the console. Please reschedule the customer when the part comes in.; O-emld tckt"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
DRYER WHIRLPOOL WED4815EW1 "The appliance isn’t heating, tested the thermostats, the thermal cutoff was bad, installed part from one I had in TS part W10900067 the appliance is heating and working normal"
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
OVEN KITCHENAID KOCE507ESS09 "Installed inverter, no longer giving the error code, the appliance is heating and working normal"
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
REFRIGERATOR WHIRLPOOL WRS555SSIHV00 "The ice maker quit making ice, tested the ice maker, it was rotating and calling for water but there was still ice in the fill tube. Used the steamer to defrost, ran the fill test numerous times, the water is flowing normal and filling properly."
Near Kingsville, TX 78363
Adam
Job Details: 02/18/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Inspection of unit shows compressor will turn on but cannot feel any air circulation and unit not coming two temperature. Unit will possibly need Freon charge. Components Priya need evaporator fan start device in capacitor as well as control to resolve issue. Have not sent returned ; ordrng 1 2303825 (sub 4388931)
Near Corpus Christi, TX 78413
Adam
Job Details: 02/18/2021
RANGE AMANA ACR4303MFB4 Because this would be the third call for the same unit and the previous two calls were the same reason the oven was not functioning I did speak with the manager on property to inform them that if it was again the same issue that they would be liable for the diagnostic charge of 109+ tax. Management said they would be pulling the unit from that apartment and testing in a separate unit to see if it was in fact a power supply issue I gave customer all contact information to call us back and let us know what she found out. Property never called back but I did try to reach out and make contact with the apartment complex woman who answered the phone gave me her supervisor’s phone number tried to contact several times no answer. Contacting partner team to document. Sr#7729982757
Near Victoria, TX 77904
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL MVW7232HW0 "I spoke with the customer, she said it’s pretty bad where they’re at, icy and snow, not to come out. Rescheduled customer ; schdld next appmnt for 2/24 WED !"
Near Corpus Christi, TX 78413
Adam
Job Details: 02/18/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Inspection of unit shows icemaker has crack at motor housing allowing water to trickle in to ice bin which in turn is freezing into one solid lump. Replace icemaker to resolve issue. Tested unit call for water no leaks no issues. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL WTW5000DW3 "The customer said it wasn’t hardly getting any water and wouldn’t drain all the water at times. No error codes, tested the inlet valve and drain both are working normal,no obstruction in the drain line, possible issue with water level sensor, installed control, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL WFW8540FW1 "The customer said it only works on quick wash, F5E2 F6E3, F8E3 F5E4, cleared error codes, ran a diagnostics test completed with no issues or error codes, noticed a lot of suds and water was still being held in the below, cleaned out weep holes and sucked it out with a shop vac, ran diagnostics again, no longer holding water in the below, the appliance is draining properly and working normal. Advised about the suds and to clean out the weep holes every now and then."
Near Corpus Christi, TX 78412
Adam
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer complaint of unit not dispensing ice. Inspection of unit shows good functionality of both auger maker and ice door seal is good and is shutting completely. Unable to duplicate customers concern or complaint of icemaker not dispensing. Issue resolved
Near Corpus Christi, TX 78414
John L.
Job Details: 02/18/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Small leak at drier, soldered. Issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 02/18/2021
WASHER WHIRLPOOL WFW8540FW1 "The customer said it only works on quick wash, F5E2 F6E3, F8E3 F5E4, cleared error codes, ran a diagnostics test completed with no issues or error codes, noticed a lot of suds and water was still being held in the below, cleaned out weep holes and sucked it out with a shop vac, ran diagnostics again, no longer holding water in the below, the appliance is draining properly and working normal. Advised about the suds and to clean out the weep holes every now and then."
Near Orange Grove, TX 78372
Adam
Job Details: 02/18/2021
WASHER MAYTAG MVWB965HW0 Duplicate ticket
Near San Antonio, TX 78250
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR JENN-AIR JFC2290REP00 Last trip found faulty defrost harness. Replaced that to resolve the issue and then customer stated water pressure issue was never resolve. Found that to be filter head. Ordering that to resolve that issue. Part not readily available. ; ordrng 1 W11346623 (Filter head)
Near San Antonio, TX 78256
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR KITCHEN AID KRFC604FSS01 "Customer stated rc section wasnt cooling. Unit was unplugged when arrived, customer stated another service company thought issue with compressor. Found issue to be refrigerator Evap cover. Quoted around 220 for Evap cover. Customer is going to attempt to get that part covered through kitchen aid. Did want to proceed with order either way. Also customer asked for a new pantry drawer. That part is around 101 before tax. Ordering both to resolve the issue. Evap cover on b/o ; ordrng 1 W11395635 (Evap cover) and 1 W11115323 (Pantry bin)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/12/2021
MICROWAVE OVEN KITCHEN AID KEMS308SSS00 "Customer stated unit microwave not heating. Upon testing unit, ran it about 7 times and during the last 3 tests it slowly started heating. This issue is caused by a failing magnetron. Quoted 401.13 for p&l plus tax. Collected sc. customer wants to proceed with repair. Ordering magnetron to resolve the issue. Part not readily available. ; ordrng 1 W11346197 (Magnetron)"
Near San Antonio, TX 78253
Richard G.
Job Details: 02/12/2021
RANGE WHIRLPOOL WFG320M0BS3 Replaced orifices. Burners are lighting intermittently. Will need to replace burner heads.; ordrng 1 WPW10515453 (burnr-head) and 1 WPW10515454 (burnr-head) and 2 WPW10515455 (burnr-head)s
Near Bandera, TX 78003
Richard G.
Job Details: 02/12/2021
DRYER SAMSUNG DV52J8700EP/A2 "Customer complaint is that the unit is making a rumbling noise. Verify issue. Ordering rollers, belt, pulley, and blower wheel.; rqstng P&A on 1 6602-001655 (BELT) and 1 DC67-00180B (BLOWER WHEEL) and 1 DC93-00634A (IDLER) and 4 DC97-16782A (ROLLER)s"
Near San Antonio, TX 78248
Douglas H.
Job Details: 02/12/2021
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 "Last tech found faulty compressor. Confirmed diagnosis. Quoted 579 for labor. Customer wanted to proceed with repair. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit functioning properly now. Per sb web SS parts still covered but labor is not. Collected labor costs."
Near Pipe Creek, TX 78063
Richard G.
Job Details: 02/12/2021
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Customer complaint is that the light for the freezer has gone out and the ui on the flex zone door is no longer working. Ordering door and harness.; rqstng P&A on 1 DA81-03683W (FLEX ZONE DOOR) and 1 DA96-00641B (HARNESS)
Near San Antonio, TX 78213
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR MAYTAG MRT118FFFH05 "Customer stated unit too cold in freezer and felt like abnormal noises coming from unit. Found temp issue to be control set on coldest temp. Noise issue is normal noises per manufacture specs and noises described are in the use and care guide under troubleshooting as such, explained and showed customer this. She is understanding that for the noises she is hearing it is normal. No further issues at this point."
Near San Antonio, TX 78253
Richard G.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint is that the unit made ice once then stopped again. Water is not getting to icemaker. Called techline and spoke with Butch. Says to replace both icemaker and valve. Both replaced in past year.; ordrng 1 W10873791 (icemaker) and 1 WPW10179146 (valve-inlt)
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/12/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Last trip found faulty compressor per techline. Replaced compressor per techline. Unit cooling now. Advised customer of at least 24 hr cool down. No further issues at this point.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/12/2021
WASHER WHIRLPOOL MVWC565FW2 "Checked washer found error code f1e1 control fault,preformed diagnostics testing board failed test, ordering control board to resolve issues; ordrng 1 W11399433 (Control Board)"
Near Rio Medina, TX 78066
Richard G.
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Thawed evaporator and replaced harness and thermistor. Evaporator started frost pattern. Collected parts and labor.
Near San Antonio, TX 78253
Justin
Job Details: 02/12/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Spoke with customer and she agreed to wait for console. She will have this current unit hooked up to WiFi to see if it improves any. ; ordrng 1 W11297728 (Console)
Near Bandera, TX 78003
Richard G.
Job Details: 02/12/2021
WASHER KENMORE 796.41262.610 Customer complaint is that the drum is not spinning. Ran unit through diagnostics and was unable to locate any issues. Customer’s daughter will monitored call us back if needed. Collected service call fee.
Near Bandera, TX 78003
Richard G.
Job Details: 02/12/2021
WASHER MAYTAG MVWB835DW3 Customer complaint is that the unit is leaking. Automatic test was not able to reproduce leak. Filled unit with water and drained it. Water is backing up in the drain pipe. Customer will need plumber to get the pipe unclogged.
Near San Antonio, TX 78253
Richard G.
Job Details: 02/12/2021
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint is that the range is missing the power cord. The range is not missing the power cord. Closing job.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 02/12/2021
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found lid lock fault code, after performing diagnostics testing error code cleared washer is working as designed. No issues. Job complete."
Near San Antonio, TX 78253
Richard G.
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Replaced pump and motor, control, filter, and stop. Tested to complete. Unit is good to go."
Near San Antonio, TX 78232
Sebastian
Job Details: 02/12/2021
DRYER MAYTAG MEDB765FW0 Replace the control and overlay as per last technician found that the unit is not feeding the appropriate amount of power to the control board only getting about 12 V the terminal block must be changed out as the power supply is correct and you’re only getting a bad reading when actually connected to the terminal block ordering all wires to rewire unit.; ordrng 1 W10907915 (harns-wire) and 1 WP3397659 (block-term)
Near San Antonio, TX 78252
Justin
Job Details: 02/12/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Replaced freezer door, tested to complete."
Near San Antonio, TX 78232
Sebastian
Job Details: 02/12/2021
REFRIGERATOR KITCHENAID KRSC703HBS00 Found that the refrigerator section is frozen up again ordering both thermistors along with the fan; ordrng 1 W10316760 (thermistor) and 1 W10316760 (thermistor) and 1 W11340145 (FAN)
Near San Antonio, TX 78259
Jim G.
Job Details: 02/12/2021
RANGE WHIRLPOOL KFDC558JSS00 Verified an issue with the burner plate.
Near Universal City, TX 78148
S. L.
Job Details: 02/12/2021
DRYER MAYTAG MEDB765FW0 "Call back was reported within 90 days SC and labor covered as well as parts, inspected unit and found door doing same thing as before other tech ordered same parts that i had installed already but after 2.5 months issue is occurring again. Inspected cabinet and frame dont see any damage however toe panel has dent in it causing the panel to not sit square not sure of this is cause of door coming out of alignment again with front panel. Called tech line spoke to Joel sr number 7729987632 he advised me toe plate not causing issue to replace parts ordered advise customer that there will be no more concessions for repair. Replaced parts door operating correctly all operations normal.; ordrng 1 WP3406797 (Toe panel)"
Near San Antonio, TX 78254
Justin
Job Details: 02/12/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced missing friction sleeves.
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/12/2021
RANGE WHIRLPOOL WFE550S0HZ1 Customer stated the issue is the unit is non-functional. Display shows F2E1 error. Found issue to be faulty control. Ordering new control to resolve issue.; ordrng 1 W11295998 (Control)
Near Bulverde, TX 78163
Jim G.
Job Details: 02/12/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Verified an obstruction in the fan. Used wire tie to secure harnesses. ; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/12/2021
DISHWASHER KITCHENAID KDTM704ESS2 "Checked dishwasher found soap dispenser not opening completely, ordering dispenser and mounting brackets to resolve issue. Collected 2nd appliance fee.; ordrng 1 W10861000 (detergent dispenser) and 1 8212560 (brckt-mtg)"