Service History 239

Near Converse, TX 78109
S. L.
Job Details: 01/20/2020
WASHER WHIRLPOOL WFW97HEDW0 1st CALL!!! Diagnosed unit again to make sure correct part was ordered found bad drain pump not control board returning board. Quoted service fee already paid remaining balance rescheduling 1/22/19 1ST CALL.; ordrng 1 WPW10605427 (pump-water)
Near San Antonio, TX 78253
Richard G.
Job Details: 01/20/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Customer complaint is that the microwave is tripping the breaker, and that it keeps telling her to open and close the door to make it run. Determined bad interlock, magnetron and sensor.; ordrng 1 W11033422 (interlock) and 1 W11233913 (sensor) and 1 W11346197 (MAGNETRON)"
Near San Antonio, TX 78256
Colton B.
Job Details: 01/20/2020
RANGE WHIRLPOOL WFE515S0ES2 "Issue was a bad control on oven. Replaced control board, unit tests good."
Near San Antonio, TX 78255
Colton B.
Job Details: 01/20/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Issue is lines on display screen. Flipped breaker, unit now works well, but images still burned on screen. Ordering new console to resolve issue. ; ordrng 1 W11351998 (CONSOLE )"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 01/20/2020
WASHER WHIRLPOOL MVWB835DW2 "Spoke with Nik, approved use of CRP. Replaced gearcase ran washer no issues. No error codes found during testing or operation. Collected service call fee and labor."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/20/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Replaced all orifice holders except for front right, that one was received damaged, reordered. When testing the remaining burners, did not see any change. Will need to call techline on return visit.; ordrng 1 W11122548 (bckspl-gls)"
Near San Antonio, TX 78245
Richard G.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Customer complaint is that the freezer compartment is frosting up and ice/snow is building up. Customer showed me a picture on her phone of the buildup and also showed a video of the noise being made. Determined there is a bad thermistor.; ordrng 1 WPW10384183 (thermistor)
Near Floresville, TX 78114
S. L.
Job Details: 01/20/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Removed door defrosted evaporator replaced fan and harness, reassembled then removed control from back. Installed revised control and ran service mode found correct revision number and all operations normal."
Near San Antonio, TX 78209
Jim G.
Job Details: 01/20/2020
ICEMAKER (STANDA JENN-AIR JIM158XYRS2 Drain line was kinked. Cut drain line to remove excess material. Ran line directly to stain pipe. Issue resolved
Near La Vernia, TX 78121
S. L.
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KSCS25FVSS01 "Found no display on UI disconnect wires at main control to UI do have HV but not getting any other readings. Found when the UI 1st gets plugged back in relay behind dispenser clicks for 2-3 minutes then stops, will need new Main control and display control. service good for 90 days.; rqstng P&A on 1 W10823803 (cntrl-elec) and 1 WP2303843 (cntrl-elec)"
Near San Antonio, TX 78212
Jim G.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Checked unit. Icemake is not responding to diagnostics tests. Contacted techline to verify issue. Icemaker was leaking. Replaced icemaker. Issue resolved..
Near San Antonio, TX 78250
Christian G.
Job Details: 01/20/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Issue stated by customer: ice maker water valve cut and popped ca off leaking water. Customer also stated hinge was popping when open/close. Ordering parts.; ordrng 1 W10918120 (closer LATECH) and 1 W11415785 (ICE MAKER FILL VALVE) and 1 WP67003638 (closer)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/20/2020
COOKTOP ELECTRIC WHIRLPOOL G7CE3635XB01 Last visit found cracked cooktop and replaced it this visit along with left rear element. Unit tested good now. Ordering foam tape to ensure unit does not receive damage again.; ordrng 2 12002793 (tape- foam)s
Near Stockdale, TX 78160
S. L.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Removed rear panel replaced water valve for icemaker and dispenser removed failed fill tube tested for leaks no leaks ran harvest cycled all the way and filled correctly all operations normal .
Near San Antonio, TX 78254
Christian G.
Job Details: 01/20/2020
WASHER WHIRLPOOL WFW92HEFW0 "Issue stated by customer: washer won’t start, displays F1E1 error code. Replaced control. Unit test good. Informed customer of survey."
Near Boerne, TX 78006
Douglas H.
Job Details: 01/20/2020
WASHER MAYTAG MVWC555DW1 "Unit not spinning out properly. Finding issue to be faulty gearcase. Then control only let me run one auto test, it wouldn’t produce any other testing. Ordering gearcase and control to resolve. Asking for autho due to previous tick under Lowe’s warranty and this ticket under WHP. ; rqstng P&A on 1 W11035751 (gearcase) and 1 W11116591 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78240
Colton B.
Job Details: 01/20/2020
MW-HOOD COMBO WHIRLPOOL WMH76719CS-5 Issue was a no heat microwave. Transformer running very loud. Finding issue to be a bad transformer. Ordering high voltage parts to resolve issue. ; ordrng 1 W10561770 (capactr-mg) and 1 W10818686 (magnetron) and 1 W11256462 (diode) and 1 W11371718 (TRANSFORMER )
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Changed ice maker out. Control board is out. Ordered parts to resolve issues. PA needed for part. ; rqstng P&A on 1 WPW10628307 (CONTROL BOARD )
Near Hill Country Village, TX 78232
Shawn W.
Job Details: 01/20/2020
DRYER WHIRLPOOL WED4850HW0 I replaced the whole heating element and the temperature only got as high as 114 degrees F. I called Techline and spoke with Andrew. While running the dryer we tested the voltage at the terminal block and got 120 VAC. I heckled it at the outlet 120 VAC. Should be 240 VAC. For whatever reason I did not check this the first time I was here. New construction. Customer just moved in. I informed the client. Fully functional. Job complete.
Near San Antonio, TX 78245
Christian G.
Job Details: 01/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Issue stated by customer: display not operating properly. Replaced console. Unit tests good. Informed customer of survey.
Near La Vernia, TX 78121
S. L.
Job Details: 01/20/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Found blower wheel on but not pulling exhaust removed unit from cabinet removed cover found blower wheel working correctly but found air deflector not fastened completely to air pathway. Secured screws reassembled tested all operations normal used paper towel and blower is pulling towel up to filter now.
Near San Antonio, TX 78223
Jesus C.
Job Details: 01/20/2020
WASHER MAYTAG MVWB765FW Tested washer. Found drain pump wiring was damaged. Repaired wiring. Drain pump powers on. No issues during testing. Tested to complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced faulty UI with new part. No further issues at this time.
Near Comfort, TX 78013
Tommy B.
Job Details: 01/20/2020
REFRIGERATOR KITCHEN AID KFIS27CXMS5 Last visit found faulty gaskets on the doors. Replaced with new gaskets to resolve issue. Gasket installed on right door was defective. Ordering new gasket to resolve issue. ; ordrng 1 W10830055 (gasket-fip)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/20/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 Called techline spoke to Chris. Found issue to be a blown fuse. Not control related as the UI indicated.; ordrng 1 W11188752 (fuse)
Near Bulverde, TX 78163
Jim G.
Job Details: 01/20/2020
RANGE WHIRLPOOL WFG525S0HS0 Replaced hinge. Other hinge was not needed after all. Issue resolved.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/20/2020
RANGE WHIRLPOOL KEBS277DWH10 Customer stated the issue is the door will not remain closed. Found issue to be faulty hinges. Ordering the hinges and receivers to resolve issue. ; rqstng P&A on 2 WP4455524 (hinge-door)s and 1 WP4455722 (hinge-recv) and 1 WP4455723 (hinge-recv)
Near San Antonio, TX 78261
L
Job Details: 01/20/2020
COOKTOP GAS JENN-AIR JGD3430GB00 Issue is unit missing part found there’s no burners heads. Ordering parts; ordrng 8 7101P426s and 1 W10815354 (burnr-head) and 1 W10815355 (burnr-head) and 2 W10815357 (burnr-head)s
Near San Antonio, TX 78260
Jim G.
Job Details: 01/20/2020
MICROWAVE OVEN KITCHENAID KMBP100ESS03 Rescheduled appt. ; schdld next appmnt for 1/22 WED 8-11
Near San Antonio, TX 78258
Jim G.
Job Details: 01/20/2020
DRYER MAYTAG MEDB835DW3 Needed tool to cut motor out. Will return with proper tool. ; schdld next appmnt for 1/21 TUE 8-10
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/20/2020
RANGE WHIRLPOOL WFE525C0BB0 Customer does not want to continue service.
Near San Antonio, TX 78233
Devon F.
Job Details: 01/20/2020
WASHER MAYTAG MVWB865GW0 Customer complaint was unit would not spin replaced control board problem still exists called tech line we went through testing the wire harness test pass tech line deemed unit unrepairable 7726931527.
Near Von Ormy, TX 78073
Ezequiel V.
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW8540BW0 While replacing bearing found basket corroded unable to complete replacement ordering basket and tub; ordrng 1 W10381077 (tub-outer) and 1 W10549509 (basket)
Near San Antonio, TX 78217
Devon F.
Job Details: 01/20/2020
DRYER MAYTAG MED5630HC0 Customer complaint was unit would not auto sense dry replaced control board unit is operating as designed.
Near San Antonio, TX 78247
Devon F.
Job Details: 01/20/2020
DRYER MAYTAG MEDB765FC0 Customer complaint was unit would not start replaced unit overlay unit is operating as designed.
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/20/2020
WASHER MAYTAG MVWC565FW1 Complaint is washer will not complete cycle. F8E1 error codes. Good fill from water valves. Good drain. Customer has drain from washer clamped onto another hose going to the backyard. Drain line is the cause of issues. Performed customer instruct. Advised customer that drain line has to be in a standing pipe with airflow. Unit is working properly. Tested to complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 01/20/2020
WASHER MAYTAG MVWB835DW1 "Customer complaint is that the washing machine isn’t working and is showing a code F2E3 UI mismatch. Also the power cord has a short in it and goes in and out. Customer has extended service plan through Lowe’s. Customer called Lowe’s while I was in home. They are researching who called in the dispatch to us and will get back with the customer. I spoke with Melissa at the office. Lowe’s called her and said they did not send the dispatch. Informed customer that I could not work on the machine until a dispatch is received. If the dispatch goes through, will need to order power cord W10859955, control W11024149, and console W10861510 for return visit."
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/20/2020
WASHER MAYTAG MVWB765FW3 "Spoke to customer, customer stated that they won’t be available rescheduling for Tuesday.; schdld next appmnt for 1/21 TUE 8-10"
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/20/2020
COOKTOP GAS JENN-AIR JGCP548HL00 Customer had somewhere to be didn’t have time for me to finish needed reschedule.; schdld next appmnt for 1/21 TUE !
Near Kingsville, TX 78363
Adam
Job Details: 01/20/2020
RANGE WHIRLPOOL WFG320M0BB2 Install components tested unit issue resolved
Near San Antonio, TX 78261
L
Job Details: 01/20/2020
OVEN ELECTRIC (D KITCHEN AID KOSE900HBS00 Issue is parts are damage. Ordering new parts to solve issue ; ordrng 1 W10351236 (trim) and 1 W11348370
Near Boerne, TX 78006
Tommy B.
Job Details: 01/20/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 Called techline spoke to Chris. Found issue to be a blown fuse. Not control related as the UI indicated.; ordrng 1 W11188752 (fuse)
Near Corpus Christi, TX 78418
Adam
Job Details: 01/20/2020
WASHER WHIRLPOOL WFW5620HW0 Inspection of units will not produce diagnostic pushing power button will activate the consul but not always and unable to pull a diagnostic in any three button sequence. Replace consul and control board to resolve issue. Job will require two technicians is a stacked unit.; ordrng 1 W11294803 (cntrl-elec) and 1 W11329112 (cntrl-elec)
Near Corpus Christi, TX 78412
Adam
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Install components tested unit issue resolved. Have advised customer of a 24 hour wait. Before unit comes back to temperature.
Near Corpus Christi, TX 78418
Adam
Job Details: 01/20/2020
WASHER MAYTAG MVWB835DC3 Inspection of unit shows error code for miscommunication between control and interface. Replace both control board and interface to resolve issue. Also drain pump is struggling to do it’s job error code for that as well. Replace drain pump to resolve that issue.; ordrng 1 W10727777 (pump-water) and 1 W11035015 (console) and 1 W11105155 (cntrl-elec)
Near Corpus Christi, TX 78412
Adam
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW4816FW2 Testing Of unit shows proper voltage but control board not responding. Replace control board to resolve issue. Adrianna.n.esparza@store.lowes.com; ordrng 1 W11101101 (cntrl-elec)
Near Portland, TX 78374
John L.
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW8040DW "Installed components, recalibrated after installation. Issue resolved."
Near Victoria, TX 77904
Michael
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "The motor isn’t coming on, ordered part to resolve issue and rescheduled customer ; ordrng 1 W11085683 (pump&motor)"
Near Port Aransas, TX 78373
John L.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Inspected unit, found issue to be with drainage. Drain clogged for evaporator was able to unclog drain and resolve issue."
Near Corpus Christi, TX 78411
Adam
Job Details: 01/20/2020
RANGE WHIRLPOOL WFE525S0HV1 Installed component tested unit issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 01/20/2020
RANGE WHIRLPOOL WGE745C0FS01 "Inspected unit, part of door vent has broken causing issues with door. Replace door to resolve.; ordrng 1 W10845034 (glass-door)"
Near Kingsville, TX 78363
Adam
Job Details: 01/20/2020
COOKTOP JENN-AIR UNCONFIRMED Unit is out of warranty and customer declined Service call.
Near Victoria, TX 77904
Michael
Job Details: 01/20/2020
RANGE KITCHENAID KSGG700ESS1 "The oven ignitor isn’t staying lit, no error codes, the top burners are working normal, no leaks, ordered part to resolve issue ; ordrng 1 WPW10324262 (igntr-oven)"
Near Victoria, TX 77904
Michael
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL UMV1160CW7 "Plugged the appliance in and tested it. The appliance is heating and working normal, no abnormal or popping noises"
Near Corpus Christi, TX 78405
John L.
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW4800XQ2 "Inspected unit, ran diagnostics. No codes. Ran test on all components, found issue with valves, lock, level switch, actuator, and control. Controls not allowing for recalibration, valve not dispensing hot water, actuator not detecting basket speed. Replace these components to resolve issues.; rqstng P&A on 1 W10006355 (actuator) and 1 W10268911 (switch-wl) and 1 W10357184 (valve) and 1 W10435609 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 01/20/2020
DRYER MAYTAG MEDC465HW0 "The end cap on the left side of the console is broken, ordered parts to resolve issue ; ordrng 2 WP8312709 (clip)s and 1 WPW10193824 (endcap)"
Near Kingsville, TX 78363
Adam
Job Details: 01/20/2020
DRYER AMANA NED4655EW1 Inspection of unit does show restricted airflow but that being said unit is still heating during cool down or air only cycle. Replace thermistors and heating coil to resolve issue; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element)
Near Salem, VA 24153
Uriah B.
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW5000DW2 Replaced belt and pulley. Ran calibration. Ran auto test cycle. All checks ok at this time.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/20/2020
FREEZER WHIRLPOOL WRX735SDHZ02 Replaced ice container. Looked at left door swinging closed. Needs to be shimmed in he back to tilt the front forward and level the back feet because the unit is straddling two different levels of floor height. Door operation is as intended.
Near Goliad, TX 77963
Michael
Job Details: 01/20/2020
RANGE WHIRLPOOL WFE770H0FZ2 "Customer says it only gets to 250-275 degrees. turned the oven on to preheat, it never started heating up. Put the appliance in diagnostics and tested both elements, neither one of the bake elements would come on, pulled the oven out and removed the cover to the terminal block and found the red wire was loose and the post broke off the block, one of the wires burnt off, repaired the wire, and was able to put the post back in place so the customer could use the appliance until the part came in. Tested the appliance, it’s working normal at this time. Ordered terminal block and rescheduled customer ; ordrng 1 WPW10245259 (block-term)"
Near Salem, VA 24153
Uriah B.
Job Details: 01/20/2020
I-ENABLED DW MAYTAG MDB4949SHZ0 Blinking lights upon arrival. ; ordrng 1 W11395600 (CONSOLE) and 1 WPW10653840 (door latch)
Near Roanoke, VA 24019
Chris S.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer reported almost no ice production for a few days but it is making ice again now. If the issue persists we will return with a new icemaker. W10882923
Near Cave Spring, VA 24018
Uriah B.
Job Details: 01/20/2020
BELLA JENN-AIR JFFCC72EFP02 "Quit around Christmas and then started to produce again about five days ago.Ran through test all checked ok, but production has been very slow. Will replace icemaker. ; ordrng 1 W11262316 (icemaker)"
Near Roanoke, VA 24012
Chris S.
Job Details: 01/20/2020
DRYER WHIRLPOOL MED5630HC0 In the wire harness and console. Checked operation. All operations check ok. Customer will observe.
Near Roanoke, VA 24012
Chris S.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW01 I installed the roller and leveled the fridge. All operations check ok.
Near Blue Ridge, VA 24064
Chris S.
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDPE234GPS0 The right hinge is bent causing the door to not clos properly. ; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)
Near Roanoke, VA 24018
Chris S.
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID WRV986FDEM Installed the control and evaporator motor with wire harness and thermistors. All operations check ok.
Near Roanoke, VA 24015
Chris S.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The ice container was damaged in the box; ordrng 1 W11185686 (ice-contnr)
Near Hardy, VA 24101
Uriah B.
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Unit not drawing amperage or producing wattage. Needs transformer, magnetron, divide, capacitor. Also needs interlock switches per service pointer w11245251; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11244494 (interlock) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
Near Hollins, VA 24019
Uriah B.
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW7040DW1 Cx needs Friday afternoon as late as possible. Scheduled for 2-5pm. ; schdld next appmnt for 1/24 FRI 2-5
Near Christiansburg, VA 24073
Chris S.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 I installed the icemaker. All operations check ok.
Near Salem, VA 24153
Uriah B.
Job Details: 01/20/2020
I-ENABLED DW MAYTAG MDB4949SHZ0 Blinking lights upon arrival. ; ordrng 1 W11395600 (CONSOLE) and 1 WPW10653840 (door latch)
Near Pulaski, VA 24301
Uriah B.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced FC IM fill tube. Ran harvest cycle. All checks ok.
Near Salem, VA 24153
Chris S.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 The led driver board isn’t putting out 14 volts to the fridge lights. ; ordrng 1 W10830288 (cntrl-elec) and 1 W11205083 (module)
Near Salem, VA 24153
Chris S.
Job Details: 01/20/2020
HORIZON 27' LARG WHIRLPOOL WFW8300SW05 It sounds like there is something trapped between the cob and basket. Will need another technician to remove the tub assembly to remove the unknown object.; schdld next appmnt for 1/20 MON 2-6
Near North Little Rock, AR 72116
Doug M.
Job Details: 01/20/2020
FREEZER KITCHENAID KBBL306ESS01 "Arrived to find unit is cooling,tested fresh food section temps,found average 39 degrees on each shelf,freezer temps 5 degrees,customer explained a lot of people in and out of house due to home care and putting to much product in unit not allowing doors to close all the way,customer since has had the over flow of product removed,unit is now cooling as designed,verified normal operation unit checks ok"
Near Little Rock, AR 72212
Doug M.
Job Details: 01/20/2020
COOKTOP KITCHENAID KCED600GSS01 "Replaced blower motor due bad bearing causing motor to lock up,tested unit operation checks ok"
Near Pulaski, VA 24301
Uriah B.
Job Details: 01/20/2020
M/W OTR WHIRLPOOL WMH31017HZ0 "Replaced light bulb holder, control board, and bulb. Interior lights flickering. Needs interlock switch repair kit. Please call cx to schedule when part comes in.; ordrng 1 W11244494 (interlock), pckd up 1 8206232A (lamp 40 watt)"
Near Benton, AR 72019
Doug M.
Job Details: 01/20/2020
WASHER WHIRLPOOL WFW6620HC0 "Replaced bellow due to defect causing water leak, tested unit operation checks ok"
Near Little Rock, AR 72207
Justin
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replaced control, damper and cover for unit. Thawed out reservoir. Unit is dispensing water again."
Near Gravel Ridge, AR 72076
Justin
Job Details: 01/20/2020
OVEN WHIRLPOOL WFE320M0EB2 Replaced block terminal and harness. Tested unit to complete.
Near North Little Rock, AR 72120
Justin
Job Details: 01/20/2020
REFRIGERATOR SAMSUNG RF263TEAESR "Ice maker keeps freezing up, customer is thawing out ice maker multiple times a month to keep it working. Calling Samsung tech support to document findings. Ordering ice and control. Reference number 7003571118. Part number DA82-02714A; rqstng P&A on 1 DA82-02714A (ICE MAKER AND CONTROL )"
Near Sherwood, AR 72120
Justin
Job Details: 01/20/2020
N/A N/A WTW8800YW1 "Spoke with customer, need to reschedule for Tuesday and he needs first appointment if possible. ; schdld next appmnt for 1/21 TUE !"
Near Roland, AR 72135
Justin
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer called saying she needed to reschedule. Will call office for return date. ; schdld next appmnt for 1/29 WED !
Near Bryant, AR 72022
Justin
Job Details: 01/20/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Spoke to partner team about repair, trying to locate a purchase date. Trade team is covering repair and trip. Found harness burnt and terminal blocked damaged. Will need harness, terminal block and main control. ; ordrng 1 W11314391 (cntrl-elec) and 1 W11416047 (HARNESS ) and 1 WPW10245259 (block-term)"
Near Sherwood, AR 72120
Justin
Job Details: 01/20/2020
N/A N/A WTW8800YW1 "Spoke with customer, need to reschedule for Tuesday and he needs first appointment if possible. ; schdld next appmnt for 1/21 TUE !"
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/17/2020
COMPACTOR KITCHEN AID KUCS03FTPA Could not verify serial number. Unit won’t open and can’t get pulled out. Customer is going to contact builder to get pulled out. Quoted +tax p&l. Customer will call back when when she finds out when they are coming out to pull out unit. ; ordrng 1 WP777811 (DIRECTIONAL SWITCH)
Near Kerrville, TX 78028
Sherman
Job Details: 01/17/2020
DISHWASHER MAYTAG MDB4949SDH3 Motor is bad. Ordered parts to resolve issues. Warranty expires Saturday. Wanted to make sure covered since ticket created before expiration. ; ordrng 1 W10591570 (SUMP MOTOR ASSEMBLY ) and 1 WPW10538166 (GROMMET )
Near Kerrville, TX 78028
Sherman
Job Details: 01/17/2020
DRYER MAYTAG MEDC215EW1 Upon arrival voltage not correct at wall. Customer is going to call electrician. Once electrician comes out if still not working please send me with part ordered. ; ordrng 1 WPW10185982 (TIMER)
Near San Antonio, TX 78232
L
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Issue was bad ice maker over filling. Replace ice maker. Ran diagnostics no other issues. Ice maker calling for water. Job complete
Near San Antonio, TX 78232
L
Job Details: 01/17/2020
WASHER MAYTAG MVWB765FW4 Issue was getting of codes do to bad water valve. Replace valve and board. No error codes ran quickly cycle. Calibrated washer. No other issues job complete
Near San Antonio, TX 78215
Steven G.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Checked refrigerator found unit low on freon added dye drier and vacuumed and charged unit ; ordrng 1 W10570565 (evaporator) and 1 W10810988 (COMPRESSOR ), used 1 L13000622, 2 L13000625, 1 L1300629, and 2 W10143759 from stock"
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/17/2020
OVEN ELECTRIC (D JENN-AIR JDS1750EP0 Upon arrival had error code of f8e0. Low fan speed. Checked for obstruction in blower. None found. Checked for bad blower motor. Said motor was bad. When put back together and tested 4 different temp and times. No issues. Ran diagnostics on unit. No error codes. No further issues at this time.
Near Kerrville, TX 78028
Sherman
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Upon arrival ice maker over filling. Replaced ice maker from TS. No further issues at this time. ; used 1 W10873791 (ICE MAKER) from stock
Near San Antonio, TX 78245
Richard G.
Job Details: 01/17/2020
RANGE WHIRLPOOL WFC150M0EB3 Replaced two burner elements. Tested to complete. Unit is good to go. No email to add.
Near Cibolo, TX 78108
S. L.
Job Details: 01/17/2020
WASHER MAYTAG MVWB765FW3 "Found long fill error, and unbalanced error code found no hot water at inlet valve found adequate water pressure and that hot water solenoid failed causing both errors. Replaced with van stock inlet valve tested for leaks no leaks ran service cycle all operations normal advised of survey and paper; used 1 W11165546 (VALVE) from stock"
Near San Antonio, TX 78248
Ivan B.
Job Details: 01/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS31ES0JS Replaced door glass and frame. No issues at this time.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Replaced ice door and retainer. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78232
Jim G.
Job Details: 01/17/2020
VENTHOODS KITCHEN AID KXW9748YSS0 Installed both the control housing and the blower fan. Found that the vent baffle/dampener had dislodged and fallen into the motor blades damaging the unit slightly. Customer decided to replace unit anyway. Issue resolved. Survey prepped.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW6620HC0 Checked washer found leak in front coming from pump assembly. Ordering new pump to resolve issue. Job complete.; ordrng 1 W10918608 (pump-water)