We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near San Antonio, TX 78249
Sebastian
Job Details: 03/23/2021
Customers unit shows to be about five years or so old gave customer a quick estimate on what it would cost to change out the parts associated with the issue customer was unaware of the service fee it is not willing to put that much money into unit canceling out call
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JZ0
Near San Antonio, TX 78249
Sebastian
Job Details: 03/23/2021
#2316 Found that the socket is broken into the lightbulb part Ordering socket and lightbulb; ordrng 1 W10210871 (Lamp holder) and 1 8206232A (Bulb)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78217
Jim G.
Job Details: 03/23/2021
Verified drain pump at fault. ; ordrng 1 W10919003 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near San Antonio, TX 78230
Sebastian
Job Details: 03/23/2021
Attached customers proof of extended warranty and also confirmed with whirlpool that that extended warranty is attached to whirlpool at their end they confirm that I am good to order parts and do the call customer is having water shoot out when they try to dispense ice ordering pads and you are to resolve this issue most likely it is just the pads will try to replace pads only first. Parts are available at vendor only parts team to reach out when available only one pad seems to be available through Macon We need 2. ; ordrng 1 W11284720 (UI) and 2 W10353846 (Pads)s
We serviced a
LG REFRIGERATOR
Model n/a
Near San Antonio, TX 78213
Sebastian
Job Details: 03/23/2021
Found that the fans inside the refrigerator and in the back at the compressor were both operating along with the compressor running the unit does not appear to be cooling whatsoever I do not see frost pattern explain to customer that this indicates that there is most likely refrigerant leak compressor does not appear to be available shows discontinued. Collected service fee
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kerrville, TX 78028
Colton B.
Job Details: 03/23/2021
"Issue is that unit isnt spinning out clothes. Customer states that he reset unit and now it works fine. Ordering new control to resolve issue.; ordrng 1 W11170319 (Comtrol), states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB7749AWB1
Near Kerrville, TX 78028
Colton B.
Job Details: 03/23/2021
"Issue was no operation on console. Replaced control, it did not fix unit. Ordering a new console to resolve issue. OTL authorization required, checked appropriate box. ; ordrng 1 W10811148 (Console) and 1 W10811148 (Console)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kerrville, TX 78028
Colton B.
Job Details: 03/23/2021
"Issue was a leaking valve. Replaced valve, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kerrville, TX 78028
Colton B.
Job Details: 03/23/2021
"Issue is that unit will not advance cycle. Found cold water flow into the tub to be very low. Replaced valve, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ingram, TX 78025
Colton B.
Job Details: 03/23/2021
Issue was a faulty drain pump. Replaced drain pump to resolve issue. Unit was not hooked up so I could not test it.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC75EC0HS01
Near Kerrville, TX 78028
Colton B.
Job Details: 03/23/2021
"Issue was a no heat microwave. Found issue to be a shorted out magnetron. Replaced magnetron, inverter and control. New magnetron was arking. Called techline and spoke to rich who had me remove wave covers and remove debris left from the old magnetron. Once I did that the unit runs well. Need to order two new wave covers. Left screws for covers on top of microwave.; ordrng 2 W10915651 (Wave cover)s"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78254
Richard G.
Job Details: 03/23/2021
"Customer complaint is that the unit is not functioning. Replaced control. Unit is not powering on but am able to get into diagnostics. Found error code F6E2, ui cannot hear acu. Will also need to replace ui.; ordrng 1 W11112656 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78254
Richard G.
Job Details: 03/23/2021
Customer complaint is that the unit is making a rattling noise from the left side. Says when he puts his hand on the side of the unit it stops. Entered diagnostics and manually ran components. Found noise coming from damper control. Ordering damper control.; ordrng 1 WPW10196393 (Damper control)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78254
Richard G.
Job Details: 03/23/2021
"Customer complaint is that the water is just trickling into the unit. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F0E3 overload, F8E1 long fill, F2E1 stuck key. Found inlet valve needs replaced. Customer will look into replacing the part themselves. Collected service call fee."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78254
Richard G.
Job Details: 03/23/2021
Customer complaint is that the unit is not drying the dishes. Entered diagnostics test and found no error codes. Automatic test passed all steps. Unit does not have rinseaid in the dispenser. Unit is testing good at this time. Went over drying tips with the customer. Unit is good to go. Provided customer with rinse aid samples.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Castroville, TX 78009
Richard G.
Job Details: 03/23/2021
"Customer complaint is that the unit is still not making ice. Unit tests good in diagnostics. Calling for water and going through harvest. Called techline and spoke with JK. States to check the temperatures in the freezer and in the icemaker compartment, freezer should be around 0 and the icemaker compartment should be 10-12 degrees warmer. Finding freezer section to be cooling around 25 degrees. Ordering evap motor with harness and thermistor kit.; rqstng P&A on 1 W11032800 (Evap motor with harness) and 1 W10316760 (Thermistor kit)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASR
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/23/2021
Replaced cam. All checks ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/23/2021
Lid lock broke out of its mounting. Need lid latch and bezel; ordrng 1 W11394572 (Lid latch) and 1 W11215078 (Bezel)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Wytheville, VA 24382
Uriah B.
Job Details: 03/23/2021
"Replaced belt, pulley and control board. ; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"
We serviced a
SAMSUNG WASHER
Model WA52M7750AV/A4
Near Dublin, VA 24084
Uriah B.
Job Details: 03/23/2021
Needs new lid. Prewash tub is busted at the hinge. Cx will need to be called when office knows when parts will be in. ; ordrng 1 DC97-18845S (Lid w/prewash tub)
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050UG
Near Bluefield, WV 24701
Uriah B.
Job Details: 03/23/2021
Office to contact Lowes about parts and how they want to proceed. Cx explained that he has been dealing with issue since November 2020 with another repair company.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/23/2021
Needs icemaker. ; ordrng 1 WPW10300024 (IM)
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Radford, VA 24141
Uriah B.
Job Details: 03/23/2021
Valve clogged up. Needs new valve. ; ordrng 1 W11210459 (Inlet valve)
We serviced a
ROPER DRYER
Model RED4516FW0
Near Wytheville, VA 24382
Uriah B.
Job Details: 03/23/2021
"Ran check. Found drum turning. Found blower fan not turning properly, therefore no airflow. Adjusted blower fan. Ran check. All checks ok. ; used 1 Wp8567668 (Tie) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Radford, VA 24141
Uriah B.
Job Details: 03/23/2021
Replaced led module in rear under the IM in refrigerator compartment. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Conway, AR 72034
Jeff N.
Job Details: 03/23/2021
Bad grinding coming from gearcase. Ordered new and slide and clutch.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11455453 (GEARCASE)
We serviced a
N/A N/A
Model GEW9250PT0
Near Little Rock, AR 72204
Micheal
Job Details: 03/23/2021
Inspected unit and found failed heater. Ordered heater WP3387747; ordrng 1 WP3387747 (Element)
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Traskwood, AR 72167
Blake D.
Job Details: 03/23/2021
"Inspected unit for error code ran diagnostic found f1e0 in service notes says to replace control board, diagnosed to need control board ; ordrng 1 W11297545 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Conway, AR 72034
Jeff N.
Job Details: 03/23/2021
Replaced thermistor unit checks good.
We serviced a
N/A N/A
Model WTW5840BW0
Near Bryant, AR 72022
Micheal
Job Details: 03/23/2021
"Inspected unit and found it squealing, found worn belt and pulley. Ordered belt and pulley ; ordrng 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)"
We serviced a
MAYTAG REFRIG
Model MIM1554ZRS0
Near Little Rock, AR 72206
Micheal
Job Details: 03/23/2021
"Removed lower panel found condenser covered with lint, customer cleaned it herself. Collected 118.81 by ck 7368"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Little Rock, AR 72206
Micheal
Job Details: 03/23/2021
"File number 7730324413. Inspected unit and found F2E2 code, tech line advised replacing HMI. ; ordrng 1 W11413566 (Facia)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Alexander, AR 72002
Micheal
Job Details: 03/23/2021
"Replaced main control and when I finally got power to the stove found left and right rear burners were bad ordered W11171119 x2, oven now working normally ; ordrng 2 W11171119 (Element)s, dspstn on spec-tagged invntry: 1 W11314391 CONTROL(core)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB01
Near Pearcy, AR 71964
Blake D.
Job Details: 03/23/2021
"Replaced listed parts,went to test unit water still doesnt turn on, there is 120 voltage going to valve but the valve doesnt turn on, diagnosed to need a valve and door; ordrng 1 Wpw10179146 (Vavle) and 1 LW10912374 (Door)"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Piney, AR 71913
Blake D.
Job Details: 03/23/2021
"Inspected unit for long fill no fill, ran diagnostic found error f8e1, pg 17 test 6, tested voltage when calling for cold and hot water got 120, tested resistance j8-1 j8-5 no resistance, replaced listed parts tested unit operation checks okay customer has 5 year warranty on receipt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Corpus Christi, TX 78412
Adam
Job Details: 03/23/2021
Sr#7730328435. Customer complaint of machine not washing after previous text visit. Previous tech replaced motor assembly. Customer complaint this time of unit still not washing. Call tech line to troubleshoot issue after running several different test most of which were unconcluded determined to order motor assembly harness wire and control to resolve issue. I have not set return date pending part arrival; ordrng 1 W10913608 (cntrl-elec) and 1 W10889940 (harns-wire) and 1 W10917112 (pump&motor)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Sinton, TX 78387
Michael
Job Details: 03/23/2021
"Installed the thermostat, plugged the appliance in and turned it on, the appliance is heating and working normal"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78414
John L.
Job Details: 03/23/2021
"Inspected unit, ran diagnostics. No codes on unit, ran tests on components. Customer showed video of issue, balance ring at top of tub lose, when washing it bangs loudly will need to replace tub. Also found suspension issue, 3 of 4 suspension rods have more travel and bounce will need to replace these to resolve issues customer also states that clothing getting sucked under agitator.; ordrng 1 3951744 (agitator (complete)) and 1 W10821956 (suspension) and 1 W10554251 (spin basket)"
We serviced a
JENN-AIR RANGE
Model JDRP536WP02
Near Rockport, TX 78382
Michael
Job Details: 03/23/2021
"I called and spoke with the customer, I was not able to with 3CX where I was. She stated that it should have been rescheduled April 2nd, advised it hadn’t been taken off of me. She said she went through JA, advised I would talk with one of our CSR to see if we have it rescheduled for that day, she said it’s already been taken of through JA. I was just trying to explain I was going to check to see if it was rescheduled with us, that it was possible it may be another company, she kept referring to the 800 number, she finally understood but didn’t like my tone there at the end after trying to explain several times. I should’ve said OK and ended the call, instead of trying to explain."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Rockport, TX 78382
Michael
Job Details: 03/23/2021
"The keypad with the numbers isn’t working probably. Confirmed the part needs to be replaced. Didn’t have the part in my bin, rescheduled customer ; schdld next appmnt for 3/30 TUE !"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Rockport, TX 78382
Michael
Job Details: 03/23/2021
"The catch on the door was damaged, Installed catch, the door opens and closes properly"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78415
John L.
Job Details: 03/23/2021
"Ran diagnostics, no codes. Ran a normal wash cycle and called Techline. Spoke with Adrien, explained issues having with unit. Unit washes and remained on wash when wash cycle normally stops unit dispensed more water and remained on wash did his a few times, before skipping rinse and going straight into spin. Techline advised to replace board as this is probable cause.#7730322732 ; ordrng 1 W11211484 (cntrl-elec)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Corpus Christi, TX 78415
John L.
Job Details: 03/23/2021
"Ran diagnostics got error F9E1 drain fault, tested drain. No draining, checked pump. Blades shattered and have torn up interior of wash system. Will need to replace sump to resolve issues.; ordrng 1 W11197948 (Sump)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78416
John L.
Job Details: 03/23/2021
"Inspected unit, found issue to be with suspension on unit. Suspension has a lot of bounce, this is causing vibration and banging also affecting wash performance. Replace suspension and cap to resolve issues. ; ordrng 1 W10863013 (dispenser) and 1 W11033491 (suspension)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78416
John L.
Job Details: 03/23/2021
"Ran diagnostics on unit, got F7E5 shifter fault no other codes pulled. Installed new shifter, recalibrated unit. Ran test cycle to confirm function. Unit is functioning as designed, issue has been resolved."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Corpus Christi, TX 78414
Adam
Job Details: 03/23/2021
"Inspection of unit shows several error codes one for float switch one for drain and one for soap dispenser. Replace drain pump float switch and control to resolve issue. Have not scheduled return date pending part arrival; ordrng 1 W10919360 (cntrl-elec) and 1 W10671905 (dispenser) and 1 W10195039 (switch,overfill) and 1 W10724439 (pump-drain)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Corpus Christi, TX 78414
Adam
Job Details: 03/23/2021
apt. Refrigerator is now an apartment number 9202. Inspection of unit shows icemaker is getting voltage and will harvest. Its not calling for water however but inspection of water valve shows leaking. Replaced valve tested unit issue resolved
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Corpus Christi, TX 78414
Adam
Job Details: 03/23/2021
"Components that were prescreened namely the infinity switch which is bad on the unit currently but was dispatched with the wrong component. Re-ordering switch to resolve issue.; ordrng 1 3148952 (switch,infinite lf)"
We serviced a
KITCHEN AID ICEMAKER
Model KUIX535HPS00
Near Corpus Christi, TX 78418
Adam
Job Details: 03/23/2021
Install components tested unit issue resolved all Diagnostic test pass unit is circulating water and cooling. I did advise customer of a 24 hour wait. Before ice production came back fully . Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78418
Adam
Job Details: 03/23/2021
Inspection of unit shows one of the sockets that holds spring in place had busted cars in front right corner of basket to drop. Replace sockets in springs calibrated unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78418
Adam
Job Details: 03/23/2021
There is a noise coming from the unit when put into agitate or spin. Inspection of unit shows no error codes. Further inspection shows Kim assembly for whatever reason became loose and was not seated properly allowing unit not to go into gear correctly. Replace Cam calibrated unit ran verification cycle issue resolved; used 1 W10721967 (Cam) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Robstown, TX 78380
John L.
Job Details: 03/23/2021
"Inspected unit, F8E1 long fill. Tested valves, no water coming through. Replaced valves, recalibrated and tested. Issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Sinton, TX 78387
John L.
Job Details: 03/23/2021
"Inspected unit, water tube froze. Unfroze line, found tube has a rupture in line. When frozen over, leaks due to pressure when icemaker calls for water. This is both cause of no ice issue and leak. Will need to replace tube and valves to resolve this.; ordrng 1 W11232485 (Water tube) and 1 W10913947 (valve)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Corpus Christi, TX 78412
Michael
Job Details: 03/23/2021
"Installed control and both switches, the LF element is now working but not the back left. In my notes it shows I was ordering the part, it wasn’t ordered. Ordered LR element and rescheduled the customer ; rqstng P&A on 1 W11171119 (elmnt-surf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Corpus Christi, TX 78411
Michael
Job Details: 03/23/2021
"The valve was leaking when the ice maker called for water. Installed inlet valve, tested the ice maker, no longer leaking, the appliance is working normal"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78255
Justin
Job Details: 03/23/2021
Spoke with customer and we decided to reschedule. Did talk with her about the issues and determined that we will need the aux pump and recirculating pump.; ordrng 1 1901a (Aux pump) and 1 W11325175 (Recirculating pump) and 1 W11126268 (Recirculating pump harness)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78244
S. L.
Job Details: 03/23/2021
Found weak spark at ignitor no nicks in wires replaced burner head still same issue needs ignition wire and spark module.; ordrng 1 WP6610341 (Spark module) and 1 W10622750 (Wire) and 1 W10623833 (Wire)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Castle Hills, TX 78213
Sebastian
Job Details: 03/23/2021
Found that in diagnostics the unit does not appear to be working as it should I am not getting water through the valve and I am not even getting power to water the valve poured in bucket of water into the sump to test pump found that the pump is working in the drain is working most order control and valve just in case he gave customer a quote for valve control should be covered quoting a lower rate for labor 45.00. Collected service fee. Attempted to check to see if we can get an exact ETA on product was not able to do so; ordrng 1 WPW10327249 (Valve)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78211
Jesus C.
Job Details: 03/23/2021
Tested unit. Timed dry unit not heating properly. Only reaching 135 max temp out exhaust. Will need to replace timer. ; ordrng 1 WPW10185992 (TIMER)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/23/2021
"Checked washer found actuator loose fallen off splutch, reseated actuator tested washer no issues. Preformed diagnostics testing and calibration all test passed no issues no error codes found. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near San Antonio, TX 78228
Sebastian
Job Details: 03/23/2021
Replace the light in refrigerator section unit is now working as it should
We serviced a
MAYTAG WASHER
Model MHW7000XG2
Near San Antonio, TX 78260
Chris S.
Job Details: 03/23/2021
Customer stated that washer not working and got error codes. Got error codes F6E2 and F5E2 F8E1. Went to put it in test and nothing happened. Ordering valve control pressure switch and door latch gave estimate to customer 928.40 customer wants to wait and think about it.; rqstng P&A on 1 8183197 (latch) and 1 WPW10442139 (cntrl-elec) and 1 WPW10247306 (valve) and 1 WPW10312527 (switch-wl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near San Antonio, TX 78260
Chris S.
Job Details: 03/23/2021
Customer stated that we keep coming out and replacing parts and it works for 2 weeks then stops working again. When I got there found a lot of frost in evaporator. Ordering evaporator harness with thermal fuse and UI board and evap motor fan.; ordrng 1 W11342162 (Evaporator harness) and 1 WP2315549 (evap fan motor) and 1 W11203289 (cntrl-elec)
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGD500GSS00
Near San Antonio, TX 78255
Justin
Job Details: 03/23/2021
Spoke with customer and decided to reschedule for next week. ; schdld next appmnt for 3/31 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Converse, TX 78109
S. L.
Job Details: 03/23/2021
"Removed icemaker, exchange solenoid. Ran tests, all operations normal."
We serviced a
KITCHEN AID RANGE
Model KESS907SSS00
Near San Antonio, TX 78232
S. L.
Job Details: 03/23/2021
"3/23/21 15:12: SL there 3/23 TUE, 14:01 to 15:08"
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/23/2021
Replaced housing and valve on washer due to leaks after replacement tested washer no issues no error codes found during testing or operation. Washer is working as designed. Job complete.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near San Antonio, TX 78228
Sebastian
Job Details: 03/23/2021
"Sr 7730270506 found that the board has an infestation customer expressed to me that theyve had pest control out on a regular basis and theyre having a hard time controlling it called whirlpool to explain situation to them being that the customer has already had the exterminator out and were not aware that they were still having a problem at that time instructed customer that they must have pest control 100% eliminate all the infestation and then call whirlpool dispatch to have us sent back out also expressed to the customer that they need to try to get authorization, as this voids warranty, on my side I explained to whirlpool that the customer was already trying to resolve this issue and that they were extremely polite about the whole matter. I told whirlpool that I would vouch for them if they decide to call the company and ask for my opinion again."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW00
Near Comfort, TX 78013
Colton B.
Job Details: 03/23/2021
"Issue was a faulty defrost sensor. Replaced sensor, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 03/23/2021
Replaced UI. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV01
Near San Antonio, TX 78247
S. L.
Job Details: 03/23/2021
Customer complaint icemaker does not crush ice. Check operation of ice maker. Solenoid to change over to crushed ice inoperative. Order WP2152713 for repair. Model serial were not a match spoke to AE she will het it updated through warranty.; rqstng P&A on 1 WP2152713 (Solenoid)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78233
S. L.
Job Details: 03/23/2021
Found L2 at terminal block and power cord burnt due to loose connection from power cord. Used truck stock terminal block kit repaired wire with kit and checked fuse element motor windings. Customer responsible for power cord since this is not included with unit. Job complete.; used 1 279320 (BLOCK-TERM) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78255
Justin
Job Details: 03/23/2021
"Spoke to customer about appointment, decided to reschedule to next week. ; schdld next appmnt for 3/30 TUE PM"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS00
Near Helotes, TX 78023
Justin
Job Details: 03/23/2021
"5112, unit is tripping aux pump. Unit also has a bad recirculating pump. Will also need bin thermistor. ; ordrng 1 W11325175 (Recirculating pump) and 1 W11126268 (Recirculating harness) and 1 1901A (Aux pump) and 1 WPW10511923 (Bin thermistor)"
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1175JZ
Near San Antonio, TX 78253
Justin
Job Details: 03/23/2021
"Need interlocks for unit, will reschedule when those come in. ; ordrng 1 W11182140 (Top interlock) and 1 W11182141 (Secondary interlocks)"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model AMV2307PFS3
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/23/2021
The control board sent was defective and completely nonresponsive. Marked as defective. Will reorder another board. Customer has been waiting for some time. Let see if we can get a rush on this order. ; ordrng 1 W10849846 (Control Board)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 03/23/2021
"I found that the unit had a high temperature in the RC 62 F. The DC is at -11. Our customer had the temperatures set at 34 F in RC and -3 in FC. I reset to manufactures recommendations.I found that the RC thermistor is off by 22 F. The FC thermistor is accurate. The evaporator thermistor accurate. The FC thermistor is accurate. The pantry thermistor is accurate. This unit will need a new RC thermistor which comes on a evaporator cover. Part ordered. I tried to call Whirlpool Tech Line twice for verification but had two dropped calls. I called later in a better signal location to verify my diagnosis with Chris, Senior Whirlpool Technician. SR# 7730093474; ordrng 1 W11262311 (Evaporator Cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/23/2021
"The temperatures in the unit are currently perfect. There is no icing up in the evaporators. Our customer had a recent situation in which it stopped working completely and then after a power failure, it rebooted and had been working since.I ran the unit through all diagnostic tests related to cooling. All tests passed. I checked the deli control and it is operating as designed and no signs of water penetration. I advised our customer if they have any future related problems to the unit shutting down cooling, to just reboot at the circuit breaker for 2 minutes. This unit is currently fully functioning as designed."
We serviced a
KITCHEN AID RANGE
Model KDRP487MSS03
Near San Antonio, TX 78261
Jim G.
Job Details: 03/23/2021
Verified issue at the control boards. However the boards are discontinued.
We serviced a
FRGIDAIRE RANGE
Model LGGF3043KFE
Near San Antonio, TX 78261
Jim G.
Job Details: 03/23/2021
Replaced part. Issue resolved returned gas valve. It was not needed after all.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78261
Jim G.
Job Details: 03/23/2021
I contacted techlineand spoke to Steve #7730325734 who helped me verify there is a failure in the water sensor located within the recirculation pump. ; ordrng 1 WPW10489125 (Recirculation Pump)
We serviced a
JENN-AIR WALLOVEN
Model JJW2427DS01
Near San Antonio, TX 78232
Jim G.
Job Details: 03/23/2021
Replaced console. Issue resolved. Tested properly thereafter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/23/2021
"Confirmed diagnosis of low charge and faulty start device. Replaced drier and added service port to compressor. Vacuumed unit,and recharged unit. Upon initial test start device didnt allow compressor to start up. Replaced start device as well. Upon testing unit came right on and began cooling immediately upon testing. Advised customer of 24 hr cool down period. If issue persists please order W11100924 compressor."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Universal City, TX 78148
S. L.
Job Details: 03/23/2021
Found unit had F8E2 error code. Removed water from unit checked pump found failed drain pump. Replaced with truck stock pump ran calibration all operations normal no leaks. Unit is ELW customer provided closing docs.; used 1 W10876537 (PUMP DRAIN) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Schertz, TX 78108
S. L.
Job Details: 03/23/2021
"Found F9E1 error code on unit and not draining water. Removed water with vacuum found open circuit on drain pump at control checked pump at bottom found blue wire on molex connector broke off spade, used new spade connector repaired wire installed to molex and tested unit then calibrated unit. Ran automatic cycle no errors all operations normal."
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA REV 7
Near Schertz, TX 78108
S. L.
Job Details: 03/23/2021
Defrost ice maker removed ice maker auger and plastic square. Cleared drain Added RTV to gaps installed new y clips square drain tube replaced pcb and icemaker tested all operations normal.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
S. L.
Job Details: 03/23/2021
Found handle hinges inner and outer glass damaged and bent frame on door ordered parts to rebuild door customer provided doc to prove DOP and model serial number call when parts come in.; ordrng 1 WPW10481433 (Nameplate) and 2 W11104748 (Seal)s and 2 W11428245 (Screw)s and 2 W11240518 (Hinge)s and 1 W10894054 (Handle) and 2 W11389703 (Bracket)s and 1 WPW10535767 (Glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near San Antonio, TX 78249
Sebastian
Job Details: 03/23/2021
Replaced door customer did not have a physical copy of the receipt but read the note it looks like everything was sent in in December unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78249
Sebastian
Job Details: 03/23/2021
Replaced parts as per last technician found that unit has an even worse leak up top towards the icemaker after changing part tested unit and tested icemaker found that icemaker did not fill found a bunch of water leaking from the top of the unit ordering associated part will return on Friday with the tube for the icemaker; ordrng 1 W11415785 (Tube)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78260
Chris S.
Job Details: 03/23/2021
Customer stated that washer was making a loud squeaking noise. Found issue to be gearcase. Gearcase is out of stock.; ordrng 1 W11423758 (Gearcase)
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DSS0
Near San Antonio, TX 78258
Chris S.
Job Details: 03/23/2021
Customer stated that dishwasher was leaking. Found leaking to be coming from bottom of motor. Gate code 1650. Collected SC and gave estimate for P&L 389.23 customer is gonna think about it.; rqstng P&A on 1 WPW10455261 (pump&motor)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE900HSS02
Near San Antonio, TX 78258
Chris S.
Job Details: 03/23/2021
Customer stated that microwave and oven console wasnt working right. Found that 30 sec button works on microwave only. And oven only works thru the app. Found issue to be faulty console board waiting for it to come in.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78248
Chris S.
Job Details: 03/23/2021
Customer stated that icemaker stopped working. Found issue to be wire harness wire broke. Only way to replace that is replacing whole door. Customer doesnt want to go thru with repair. Collected SC
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near San Antonio, TX 78248
Chris S.
Job Details: 03/23/2021
Customer stated that freezer is not working. Found issue to be SS issue. Need dryer to be replaced. Gate code 40961; ordrng 1 WPW10143759 (dryer)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near San Antonio, TX 78230
Chris S.
Job Details: 03/23/2021
Replaced icemaker tested unit everything working properly. Icemaker went back to home position.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near San Antonio, TX 78218
Chris S.
Job Details: 03/23/2021
Replaced hooks and retainer screw. Mario from KB homes said they would take care of the bill. This is Mario if we had any questions. 2104656650 unit working as designed. kB homes still owe 266.65 they say call to get payment.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/23/2021
Our customers unit was not properly cleaning dishes. The water source is good and hot. Our customer had been using bio friendly rinse aid. I explained to her why these products do not work and recommended some quality rinse aids. I found that the drain hose was not looped up. I fixed this and secured it with a Zip tie WPW10339879 from truck stock. When testing the unit I could barely hear water coming into the unit and the sump and motor was not pushing enough water. I found that the hot water valve at the dishwasher was only partially open. I fixed this situation. I tested unit and it is now working like a champ. Unit is fully functional now. Our customer said yes to our short survey.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/23/2021
"Ran diagnostics and received error code F8E1 Lower Cool Fan speed. And F6 E4 UI to control state status. Conducted component activation on both fans and they are operating as designed. Ran both ovens on bake and the lower fan shut it down. This unit will need both control boards, possibly a console based on the test procedures for F6E4. Blowers rescheduled as contingency. Our customer will need to sign damage disclaimer on return visit or arrange for builder to remove unit with electrical access as well.; ordrng 1 W11261167 (Control power) and 1 W11261169 (Control) and 1 W11297709 (Console stainless)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC604FSS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/23/2021
Checked the temperatures and they are at 70 F in RC and 81 F in FC. The compressor is cold but all the fans are running. I shut down the unit twice for a minute and 2 minutes to try and reboot. We likely have a bad Orion board start device. I spoke with DH from ACT then spoke with JK from Whirlpool Tech Line to confirm my diagnosis I conducted the resistance test of the wise motion compressor. The Sensor to Common Resistance: is 16.5 (+/- 2.5). The Motor to Common Resistance is 9.6 (+/- 2.5). Compressor passes. The connections on Orion Board are sound. This unit will need the Orion Board replaced. SR# 7730291108. Tier 2 Labor. No funds collected at this time.; ordrng 1 W11336586 (Orion Control)
We serviced a
LG WASHER
Model WT1501CW
Near San Antonio, TX 78247
Jim G.
Job Details: 03/23/2021
"Verified bad gear case. It turns out the other plate was not needed after all. Initially I suspected there was a defective. Only,collected for part. Ive already collected labor and service fee."