Service History 236

Near , TX 78015
Colton B.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFG505M0BS3 "Customer issue was no light on center burner. Found wire to spark module disconnected. Reconnected wire, unit testing good."
Near Olmos Park, TX 78212
Steven G.
Job Details: 11/22/2019
REFRIGERATOR KITCHEN AID KRFC300ESS01 "Checked refrigerator found refrigerator 27 degrees and freezer-27 degrees tried to get control into diagnostics but would not, ordered. Control ; ordrng 1 W10746274 (cntrl-elec)"
Near San Antonio, TX 78254
Christian G.
Job Details: 11/22/2019
WASHER MAYTAG WTW5000DW2 Issue stated by customer: controls not responsive. Replace console. Unit test good. Informed customer of survey.
Near San Antonio, TX 78212
Jesus C.
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW72HEDW0 Complaint is unit will not run a cycle. No stored error codes. Ran diagnostics test. Will only run to test C0. Door will lock and will not advance further. Called techline. Check Harness from door lock to ACU. Suggest replacing the ACU. Sr 7726451393Gave customer estimate. Collected service fee. Will order new ACU. Will order new latch as precaution. Labor 175Part 320; ordrng 1 W10443885 (latch) and 1 W10909372 (cntrl-elec)
Near San Antonio, TX 78251
Christian G.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFG550S0HZ1 Issue stated by customer: hinges clicking/not lining up. Replaced hinges. Unit test good. Informed customer of survey.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer states that the upper spray arm fell off during cycle. Spray arm was melted in half by the heater. Heater now has melted plastic from the spray arm stuck to it. Need to order spray arm, spray arm manifold, and heater.; ordrng 1 W10317197 (spray arm) and 1 W10518394 (heater) and 1 WPW10340683 (manifold)"
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Replaced evap fan, refrigerator started cooling immediately. No error codes or further issues. Job complete."
Near San Antonio, TX 78253
Christian G.
Job Details: 11/22/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue stated: display not working. Turned on stove and display stuck on screen. Ordering console.; ordrng 1 W11351998 (CONSOLE)
Near Boerne, TX 78015
Colton B.
Job Details: 11/22/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Went to replace rivet on door and used a rivet that was too short. Door arm will not stay on rivet. Having to order a new door to resolve.; ordrng 1 W10687342
Near San Antonio, TX 78237
Jesus C.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Tested refrigerator. Freezer Door not closing fully. Will order new rails. ; ordrng 2 W10120018 (slide)s
Near San Antonio, TX 78217
S. L.
Job Details: 11/22/2019
REFRIGERATOR MAYTAG MSS25C4MGW00 "Called Trade Partners spoke to Rebecca sr number 7726398982 she let me know that install date 4/17/2019 but need receipt. Customer provided receipt 4/17/19 DOP. Called Trade partners spoke to Donna she gave okay to service unit under warranty found bad inlet valve stuck closed went to parts house got new came back, removed rear panel replaced valve ran test all operations normal no leaks left leak paper under unit advised customer to monitor for leaks next 24 hours per paper. No email provided.; pckd up 1 WPW10179146 (valve-inlt)"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced ice container. Upon replacing ice motor found impeller stripped could not get off motor. Ordering new impeller to resolve issue; ordrng 1 W11378860 (WASHER) and 1 WP63052-2 (impeller)
Near San Antonio, TX 78219
Steven G.
Job Details: 11/22/2019
COOKTOP ELECTRIC JENN-AIR C202 Checked cooktop found down draft motor comes on by itself found customer needs new fan switch customer will be buying new unit.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Refrigerator evaporator frozen. Found issue to be faulty fan. Ordering EVAP harness, control board, and UI. Also per Sb web actual goods issue date that it was 6/26/2019. So unit is under warranty.; ordrng 1 W10807590 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11089931 (panel-ui)"
Near San Antonio, TX 78220
Steven G.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFE320M0ES2 "Checked range found F9 E0 fault code checked power while cooktop and oven were on there was no voltage drop, ran diagnostics and cleared fault code oven continued to work properly, customer to call if any problems"
Near San Antonio, TX 78210
Steven G.
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW7500GC0 Checked washer found soap dispenser not staying in place slides right out and tub supports broken replaced parts checked operation unit working normal now
Near San Antonio, TX 78253
Ezequiel V.
Job Details: 11/22/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Found supports with no screws causing it to be loose. ordering screws.; ordrng 4 4448950 (screw)s
Near San Antonio, TX 78251
Richard G.
Job Details: 11/22/2019
DRYER WHIRLPOOL WED8500DC4 Replaced power cord. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 11/22/2019
RANGE WHIRLPOOL AER6303MFW2 "Checked range ran diagnostics found no error codes. Ran bake cycle no out of the ordinary noises happening. Range operating as designed, heating normal. Job complete."
Near San Antonio, TX 78247
S. L.
Job Details: 11/22/2019
DRYER SAMSUNG QWESDD???? Called customer doesnt want to pay service fee and cancelled. Messaged BP about this.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/22/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Co firms issue stems from UI control. Also replacing harness. Confirmed with techline. Dustin SR# 7726453896; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Upon inspection noticed the right side door hinge is slightly bent. Attempted to level door by aligning and adjusting the top hinge. Door still slightly off. New bracket/hinge to resolve issue. ; ordrng 1 W11292872 (hinge-door)
Near San Antonio, TX 78223
Steven G.
Job Details: 11/22/2019
DRYER MAYTAG MEDX655DW1 "Checked dryer found unit not starting, found bad thermal fuse, replaced fuse and thermostat checked operation unit heating and cycling properly ; used 1 WP3387134 (THRMST-FIX), and 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78259
Devon F.
Job Details: 11/22/2019
MICROWAVE OVEN WHIRLPOOL WMH31017HS Customer complaint was unit light bulb don’t work ordered wrong part ordering microcomputer control board to resolve issue ; ordrng 1 W10892389 (cntrl-elec)
Near Spring Branch, TX 78070
Shawn W.
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Found that the dishwasher would only partially fill and would not start a wash cycle. I cleaned out the filter and tub of food particles and tested again. Filled better but would not go into a wash cycle. Dishwasher drains fine and the drain hose is looped up. Replaced pump and motor.Fully operational. Job complete.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/22/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Customer complaint was unit display was black again, suggested customer to unplug unit for 30 seconds to reset cpu. Unit is operating as designed"
Near Boerne, TX 78015
Douglas H.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Called tech line spoke with deandre Sr 7726454678 documented leak found at compressor / condenser junction. Fixed leak unit held charge. Began cooling immediately unit working properly ; used 1 WPW10143759 (DRIER-HV) from stock
Near San Antonio, TX 78247
S. L.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Found bracket on dispenser broken microswitch not secured and not engaging when paddle pressed ordered new bracket rescheduling 11/29 SL only.; ordrng 1 WP2180226 (bracket)
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/22/2019
DRYER MAYTAG MEDB755DW2 SR# 7726418840 Kelsey determined unit was not qualified for buyout and to continue normal repair procedure. Checked dryer and moisture sensor is shorted. Ordered moisture sensor. Rescheduled 11/25. Customer is going to reach out to Home Depot again about the buyout and if anything changes she will contact the office.; rqstng P&A on 1 W10853313 (MOISTURE SENSOR)
Near San Antonio, TX 78259
Devon F.
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint was unit would not power up, checked unit at the junction box under unit wire nut came off and line was disconnected re-twisted wire back together unit is operating as designed."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/22/2019
WASHER MAYTAG MHW6630HW0 Calling techline due to reoccurring issues. Spoke with Andy. He stated that since valves are working and air dome is clear to replace pressure sensor. Sr 772645449; ordrng 1 W11316246 (switch-wl)
Near San Antonio, TX 78248
Ivan B.
Job Details: 11/22/2019
OVEN ELECTRIC (S JENN-AIR JJW2430DS01 Removed and replaced oven ensuring to tighten every screw to maximum extent. Customer happy with oven placement at this time .
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue was leaky fridge. Issue was a frozen drain line in refrigerator. Defrosted that, unit now drains. Another issue was that the filter was stuck in the filter housing. Could not remove, ordering new filter and filter housing to resolve issue.; rqstng P&A on 1 EDR2RXD1 (water filter) and 1 W11194438 (housing)"
Near San Antonio, TX 78250
Colton B.
Job Details: 11/22/2019
DRYER MAYTAG MEDC465HW0 "Customer complaint is a poor dry. Checked heat and airflow out of unit, both checked good. Called techline (SR: 77264454778) who said it’s a venting problem in the home, nothing we can do."
Near San Antonio, TX 78253
Richard G.
Job Details: 11/22/2019
VENTHOODS KITCHENAID KVWB406DSS2 "Customer complaint is that the vent hood is missing a bracket that secures the bottom chimney to the top chimney. Per Installation Instructions (W10674121E), “When using both upper and lower vent covers, push lower cover down onto hood and lift upper cover to ceiling and install with (2) 2.9 x 6.5 mm screws.” Image in instructions also shows only one bracket and two screws used to secure the top of the upper vent cover to the wall. Unit is installed correctly per Installation Instructions. Showed customer Installation Instructions. Unit is good to go."
Near San Antonio, TX 78253
Richard G.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced wire harness. Part falls under 1 year since we previously replaced it. Customer defrosted refrigerator himself. Giving discounted labor promised by previous tech. Previous tech collected service call fee. Collected labor.
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 11/22/2019
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced dishwasher pump and motor, ran diagnostics unit ran with no issues. No error codes recorded. Dishwasher working as designed. Job complete."
Near Helotes, TX 78023
Colton B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Issue is that the freezer door will not close. Finding issue to be defective rails, ordering new ones to resolve.; ordrng 2 W11265130 (slide)s"
Near San Antonio, TX 78231
L
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW6620HW0 Did not have part in my bin. It’s said it was sent to costumer by whirlpool. Costumer said when she spoke to whirlpool it was send to warehouse and her tracking number said the warehouse received it. ; saved tckt
Near Schertz, TX 78154
Shawn W.
Job Details: 11/22/2019
WASHER MAYTAG MHW5630HC0 Replaced control board. Ran diagnostics. No errors. Fully operational. Job complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/22/2019
RANGE WHIRLPOOL WFE510S0HB1 Tested range. Burners not working. Bake and broil not working. Found terminal block is damaged. Replaced terminal block. All functions are working. Tested to complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock
Near , TX 78245
Richard G.
Job Details: 11/22/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Called tech line, spoke with Adrien. Tested ohms at blower, grey to white showing open, and black/grey to white showing 21 ohms. Per Techline, both should be reading 15-23 ohms. Tested new blower, grey to white showing open again, black/grey to white showing 22 ohms. Tested blower that was shipped to customer’s home, grey to white shows open, and black/grey to white shows 21 ohms. Replaced upper blower, lower blower, and control. Lower blower working fine, upper blower not working. Replaced upper blower with old lower blower. Tested good. Need to order another blower to replace the upper one.; used 2 W11248652 (BLOWER), and 1 W11261167 (CONTROL) from stock"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/22/2019
RANGE AMANA AER6303MFS2 Previous tech damaged the door trim and did not replace it. Ordering new parts to resolve issue.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door)
Near Port Aransas, TX 78373
John L.
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 "Spoke with customer, explained that they would have to cover cost of parts labor required for repair. Customer was not happy was under the impression that job was going to be covered by warranty. Explain to customer that they would need to call Whirlpool support to see if they will cover unit. Customer extremely upset that no one told them of possible charges. Service denied"
Near Rockport, TX 78382
John L.
Job Details: 11/22/2019
ICEMAKER KITCHENAID KUIX305ESS2 "Installed components, powered unit on. Unit is now functioning. Issue resolved."
Near San Antonio, TX 78232
Devon F.
Job Details: 11/22/2019
RANGE KITCHEN AID KESS907SSS Customer complaint was unit door would not open last visit tech line diagnose bad thermistor in front this visit brought wire jumpers to help with diagnostics found out that thermistor in the back is the one that is faulty ordering new dermal fix to resolve issue.; ordrng 1 WP9759242 (thrmst-fix)
Near San Antonio, TX 78253
Christian G.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Issue stated by customer: ice maker intermittently working, stopped working last week completely. Ran refrigerator through diagnostic tests. Water dispenser dispenser water, ice maker does not call for water. Ordering ice maker.; ordrng 1 WPW10300024 (icemaker)"
Near Taft, TX 78390
John L.
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Installed components, but unit still not powering. Checked voltage and found issue with voltage. Getting 120 off of each leg, not allowing to power properly. Issue is within home. Unit should be fine after issue taken."
Near Falfurrias, TX 78355
Adam
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW8040DW0 Inspection of unit shows error codes for long fill no fill as well as stuck button. Replace water valve to resolve issue.; ordrng 1 W10631226 (harns-wire) and 1 W10758829 (valve)
Near Concepcion, TX 78349
Adam
Job Details: 11/22/2019
WASHER MAYTAG MVWB865GW0 Inspection of unit shows no error codes. Independent and manual testing of the unit shows lid lock not engaging. Replace lid lock from truck stock issue resolved. Calibrated unit and ran verification cycle; used 1 W10787878 (Latch assembly) from stock
Near Port Aransas, TX 78373
John L.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Installed components, tested. Issue still remains. Upon further inspection found issue to be with wiring at base of door. Wires have split which is causing issues, took a picture of broken wiring. Door will need to be replaced to resolve this issue.; rqstng P&A on 1 W10691266 (dor-fip)"
Near San Diego, TX 78384
Adam
Job Details: 11/22/2019
WASHER ROPER RTW4516FW2 Inspection of unit shows error code for Stuck button and basket speed fault. After inspection unit I have determined that customer is using too much soap causing basket not to fully spin clothes out. Explain to customer to run unit empty for one to two cycles to flush out excess soap. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW7000DW3 "F7E9 error code, cleared error code and tested the inlet valve, It’s working normal. Calibrated and performed a diagnostics test, completed with no error codes. I had the customer put in a load and showed how to set it on deep wash for more water, he said it’s been the most water he’s seen since he got the washer. The appliance is working normal, advised the customer to read up on the user care guide"
Near Victoria, TX 77905
Michael
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW5000DW3 "F8E1 error code, inlet valve is working properly, the drain hose was too far in the drain line not allowing the water to drain properly. Cut off excess hose and put hose back into the drain line. Calibrated and performed a diagnostics test, the water is draining properly and appliance is working normal"
Near Portland, TX 78374
John L.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Inspected unit, could not get icemaker to turn. Icemaker not getting power. Tested for power at connector from icemaker harness. Power is going to icemaker but not reaching icemaker. Replace harness and icemaker to resolve.; ordrng 1 W10300024 (icemaker) and 1 W10826037 (harns-wire) and 1 W10913947 (valve)"
Near Kingsville, TX 78363
Adam
Job Details: 11/22/2019
DRYER WHIRLPOOL WED7300DW Inspection of unit shows dryer is getting proper voltage but poor ventilation causing long dry times. Advise customer to replace or clean out vent hose as well as venting for home. Issue resolved
Near Hollins, VA 24019
Uriah B.
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW8500DC2 Cx not ok with service charge to remove drain pan and raise legs
Near Corpus Christi, TX 78408
Adam
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX988SIBW01 Unable to open freezer compartment there is so much frost built up inside and around freezer door I was unable to access freezer compartment. Advise customer to manually defrost units and set a return date with components I feel are most likely cause of ice build up. Thermistor door seal and evaporator Motor; ordrng 1 W10280385 (thermistor) and 1 W10587578 (gasket-fip) and 1 W10728094 (motor-evap)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW5090JW0 Replaced timer. Ran normal cycle as test. All checks ok at this time.
Near Roanoke, VA 24017
Uriah B.
Job Details: 11/22/2019
WASHER ROPER RTW4641BQ1 Checked all wire harness connections. Checked all component operation. Ran test cycle and calibration cycle. All checks ok. Secured drain line. ; used 1 WP8567668 (TIE) from stock
Near Roanoke, VA 24016
Uriah B.
Job Details: 11/22/2019
WASHER WHIRLPOOL CAE2745FQ0 Cx does not want to pay diagnose. Did pay for previous visit.
Near Roanoke, VA 24019
Uriah B.
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Found freezer module out completely and fridge side very dim. Disconnected and reconnected freezer module and everything came back full power. Cx to observe for a bit longer. Will order freezer led module before coming out again if callback. 57.26; pckd up 1 W10515057 (light board)
Near Victoria, TX 77904
Michael
Job Details: 11/22/2019
MICROWAVE WHIRLPOOL UMV1160CW7 "The appliance is operating and heating normal. Crack on bottom left of the MV door, ordered part and rescheduled customer ; ordrng 1 W10686516 (door/mw) and 1 W11252182 (ring-turn) and 1 W11367904 (TURNTABLE )"
Near Hollins, VA 24019
Uriah B.
Job Details: 11/22/2019
MICROWAVE MAYTAG MMV4205DS1 "Found unit not closing door properly. Checked switches, checked cams. Cams were pushed back into the wrong position. Went in and corrected the cams. Reset unit. Switches still good. All checks ok."
Near Daleville, VA 24083
Uriah B.
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 F2e1Checked wiring connections. Checked error codes in diagnostic. Reset unit. Ran auto test. All operations checked ok in diagnostic.
Near Universal City, TX 78148
S. L.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Parts that were ordered were not delivered to my storage spoke to CS he advised to order the gaskets and adhesive again. Spoke to customer she was not happy about this apologized and advised we will have to reschedule.; ordrng 2 W10355591 (gasket-fip)s and 1 WP482338 (adhesive)
Near San Antonio, TX 78233
Devon F.
Job Details: 11/20/2019
DISHWASHER MAYTAG MDB4949SHZ0 Customer complaint was unit leaking took unit out dishwasher section no leaks put unit back unit leaking from sides ordering new gasket and door seal to resolve issue. 2106362209 customer number stated to call before arrival.; ordrng 1 W10864081 (gasket) and 1 WPW10195007 (cont panel seal)
Near , TX 78015
Colton B.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFG505M0BS3 "Middle spark igniter is not sparking. Issue is bad spark module, returning to install.; schdld next appmnt for 11/21 THU !"
Near Center Point, TX 78010
Sherman
Job Details: 11/20/2019
COOKTOP GAS JENN-AIR JGD3536WS01 Found faulty igniter. Ordered parts to resolve issues. Collected sc labor and parts. ; ordrng 1 WP74009336 (IGNITER STOVE TOP)
Near Center Point, TX 78010
Sherman
Job Details: 11/20/2019
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Ran diagnostics on unit upon arrival. No error codes. Called tech line. Spoke with Steve. SR#-7726423169. Steve said check voltage from L1 to neutral when lights flickering and if voltage is under 110 volts it’s an electrical issue. Pulled unit checked voltage from L1 to neutral. Voltage is good. Did check while lights were flickering. Ordered parts to resolve issues. ; ordrng 1 W11179310 (CONTROL BOARD )
Near San Antonio, TX 78231
Steven G.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Checked refrigerator found argur motor not working, ordered parts.; ordrng 1 W10347114 (shaft) and 1 W10833801 (fan) and 1 W11185741 (ARGUR MOTOR)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
WASHER MAYTAG MVWB865GC0 JC SR# 7726423500. Appears something was lodged between outer tub and spin basket. It has moved to drain pump and will require a pump replacement. ; ordrng 1 W10876600 (drain pump)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
COOKTOP GAS JENN-AIR JGCP548HL00 No helper scheduled. Rescheduled. ; schdld next appmnt for 11/21 THU 8-10
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/20/2019
OVEN ELECTRIC [S KITCHENAID KOSE500ESS04 Issue is that the oven takes forever to preheat. Checked oven using thermometer and found this to be the case. My probe read 104 while the sensor in diagnostics mode was reading 165. Ordering new sensor and control board to resolve issue. Scheduling for Saturday.1971; ordrng 1 W10859573 (sensor) and 1 W11179310 (cntrl-elec)
Near Kerrville, TX 78028
Sherman
Job Details: 11/20/2019
ICEMAKER (STANDA KITCHENAID KUIC15PRXS2 Found faulty bin thermostat. Ordered parts to resolve issues. Collected service call on both jobs at address. ; ordrng 1 WP2313633 (BIN THERMOSTAT )
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 11/20/2019
WASHER MAYTAG MVWB725BW0 "Checked washer found hose to recirculating pump with a hole. Ordering recirculating pump hose and drain pump hose.; ordrng 1 8182767 (hose drain,pump) and 1 8182769 (hose)"
Near San Antonio, TX 78260
Devon F.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer complaint was unit not cooling in fridge took evap cover off see whole evap frozen defrost to test thermistor, thermistor passed. called tech line they suggested I follow service pointer W11092686D move and reposition thermistor to stop evap from freezing over. U it is operating properly as of now."
Near Boerne, TX 78015
Colton B.
Job Details: 11/20/2019
DRYER WHIRLPOOL WED8620HW0 "Issue was a noisy blower wheel. Replaced blower wheel, not unit runs quietly. Unit tested good."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2019
FREEZER WHIRLPOOL WZF34X18DW03 "Changed start device and capacitor. Start device clicks on and there is a very slight hum from the compressor for about 5-10 seconds, then clicks off. Freezer is set to fast freeze, temperature is fluctuating between 61 and 62 degrees. Cool air is coming from vents, but not cold. Called techline, spoke with TJ. Found issue to be a bad compressor. Ordering compressor and requesting sealed system technician.; ordrng 1 WPW10750849 (compressor)"
Near San Antonio, TX 78247
S. L.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL GS5SHAXNB01 Found FC temp at 8 degrees and compressor and fans on. Did amp draw at compressor .04 amps dryer warm. Removed evaporator cover found partial frost pattern unit low on refrigerant. Spoke to customer about age of unit and that cost to properly repair unit will exceed its value. Customer agreed collected service fee. Advised of survey and paper.
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRB119WFBB01 "Client was concerned and noticing temperature fluctuations in the refrigerator and freezer. One time her thermometer had reached 44 degrees in the morning after being closed all night. Freezer as high as 7 degrees F. Been experiencing temperature fluctuations of 10 degrees. I verified the product code. Conducted self test. Test 1 defrost closed. Test 2 compressor condenser fan good. Test 3 evaporator freezer fan good. Test 4 fresh food thermistor pass. Test 5 freezer thermistor pass. Test 6 damper pass. Test 7 . I adjusted the performance up two positions to 8. Explained to client what was done and advised them to monitor over the next few days, that the temperature should drop and they could adjust accordingly. I asked them to give us a call if their temperature concerns were not resolved and we could have a sealed system tech check for a leak."
Near San Antonio, TX 78260
Devon F.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL WRS315SNHB01 "Customer complaint was unit making loud noise, moved unit to check if something was rubbing on condenser fan nothing found rubbing but noise stopped advised cus to do same if happens again or place something under unit to balance it out. Unit is operating as designed."
Near San Antonio, TX 78230
Steven G.
Job Details: 11/20/2019
WASHER WHIRLPOOL WFW5620HW0 Checked washer found bad power cord ordered; ordrng 1 W10919946 (POWER CORD)
Near San Antonio, TX 78217
S. L.
Job Details: 11/20/2019
DRYER AMANA MED6630HW0 "Model on dispatch does not match unit corrected verified warranty goods date May 9 2019 .Found noise like metal on metal, removed top and front found failed roller. Used stock dryer repair kit replaced rollers, idler and belt. Tested all operations normal, advised customer of survey and paper.; used 1 4392067 (REPAIR) from stock"
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/20/2019
WASHER MAYTAG MHW5630HW0 Installed new control UI and filter. Ran diagnostics cycle e times. No issues during testing. Tested to complete.
Near San Antonio, TX 78251
Jesus C.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE515S0EB1 "Replaced both door trim, handle, and vent. No further issues. Tested to complete."
Near San Antonio, TX 78240
Justin
Job Details: 11/20/2019
RANGE KITCHENAID KFEG500EBS1 "Found element igniting, but would not change from high to low. Will need infinite switch for left rear and ordering element to have on hand just in case. Element is covered under extended warranty. Balance left 186.69; ordrng 1 W10917724 (switch-inf) and 1 WPW10342780 (elmnt-surf)"
Near San Antonio, TX 78256
L
Job Details: 11/20/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue door was damaged and missing handle and glass door. Put on missing parts on door. Put door on. No more issues. Job complete.
Near San Antonio, TX 78256
Ivan B.
Job Details: 11/20/2019
DRYER WHIRLPOOL WED5620HW0 Unit still not heating. Next step in troubleshooting is ACU. Ordered acu.; ordrng 1 W11298841 (CONTROL PANEL )
Near San Antonio, TX 78260
Steven G.
Job Details: 11/20/2019
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 "Checked refrigerator found unit has a bad control board WPW10366605, customer is going to replace part herself."
Near Boerne, TX 78006
Colton B.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KSSS48FTX00 Issue was that the refrigerator keeps making a clicking noise. Clicking noise coming from control board and powers everything down for a few seconds before coming back on. Order control board repair kit from service pointer. On return trip Quoted customer for P&L. Collected service call. Gate code is 1963.; ordrng 1 W10801766 (cntrl-elec)
Near San Antonio, TX 78259
Ivan B.
Job Details: 11/20/2019
COOKTOP GAS KITCHEN AID KGCU482VSS00 Replaced IGNITOR unit operating properly now
Near San Antonio, TX 78260
Devon F.
Job Details: 11/20/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 "Customer complaint was unit display don’t work, disconnected power and reconnected power for temporary fix, ordering new control panel to resolve issue.; ordrng 1 W11351998 (CONTROL PANEL)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
RANGE WHIRLPOOL WFE505W0HZ1 Replaced control. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2019
DRYER MAYTAG MED8630HW0 Replaced panel. Issue resolved. Survey prepped FCC.
Near Boerne, TX 78015
Douglas H.
Job Details: 11/20/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 "Calling techline per notes. Spoke with Cathy, she asked average temps. Gave average temp of 37 in RC and 25 in FC. asked the wattage draw. Found wattage draw of 90. Use nitrogen and don’t use over 140 psi. No parts at this time. Steve sending me nitrogen system.; schdld next appmnt for 11/22 FRI !"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/20/2019
WASHER MAYTAG MVWC465HW2 "Replaced drive pulley, actuator, gearcase, drive belt, and capacitor. Ran unit through calibration. Ran unit through automatic test, all steps passed. Tested to complete. Unit is good to go."
Near Boerne, TX 78015
Colton B.
Job Details: 11/20/2019
OVEN ELECTRIC (D KITCHEN AID KEBC207KBL03 Customer complaint was shattered inner glass on oven. Replaced glass to resolve issue. Unit tested good.
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/20/2019
WASHER WHIRLPOOL WTW4955HW1 Will have to reschedule customer. ; schdld next appmnt for 11/21 THU !
Near San Antonio, TX 78254
Christian G.
Job Details: 11/20/2019
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer states contractor resolved issue.