Service History 236

Near Roanoke, VA 24015
Chris S.
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRFF305EWH00 I installed the door All operations check ok.
Near Victoria, TX 77905
Michael
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "Installed part ordered, tested the appliance, no leaks and and dispenser"
Near Kingsville, TX 78363
Adam
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ "Inspection of unit shows icemaker is over filling with water which is dripping down into ice container and when customer goes to dispense ice and has caused a large crack in the bottom of container. Ordering inlet valve icemaker ice container and harness wire to resolve issue. Job will require authorization; rqstng P&A on 1 W10179146 (water inlet valve) and 1 W10300022 (icemaker) and 1 W10508644 (harns-wire) and 1 W10558423 (ice container,comp) and 1 W11091654 (LOCK) and 2 W11175631 (ring)s and 2 W11175632 (ring)s"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/25/2019
OVEN JENN-AIR JJW2430DP00 "Installed UI panel, set up after installation. No code pop up, issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 10/25/2019
WASHER AMANA NTW4516FW3 "The GFI was tripped, reset the button, voltage is good. Performed a diagnostics test, completed with no issues. Advised the customer if it happened again it’s probably a weak GFI PLUG and to report to their maintenance department."
Near Victoria, TX 77904
Michael
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 "Defrosted and removed the the evaporator cover and defrosted the evaporator, found the thermistor was in the wrong location, put in the correct location. Installed parts ordered, the evaporator fan and appliance are working normal."
Near Victoria, TX 77904
Michael
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "There was ice cubes underneath the ice bin not allowing it to sit properly, which created ice in the shoot, not letting any ice to dispense. Cleaned out the ice from underneath and the shoot, tested the dispenser and it’s working normal on both crushed and cubes selection"
Near , TX 78376
Adam
Job Details: 10/25/2019
ICEMAKER KITCHENAID KUID508ESS2 Inspection of unit shows no power coming to unit closer inspection of drain pump in the back of unit shows intermittent power. Replaced pump to resolve issue.; ordrng 1 W10825875 (pump)
Near Corpus Christi, TX 78413
John L.
Job Details: 10/25/2019
WASHER MAYTAG MVWB765FW3 "Inspected unit, board is receiving power and putting out power to control panel. Panel does not respond. Replace panel to resolve this issue.; ordrng 1 W11114670 (console)"
Near Corpus Christi, TX 78415
John L.
Job Details: 10/25/2019
DRYER AMANA NED4655EW1 "Wheel shaft got loose, causing noise. Adjusted shaft, could not test, outlet not getting power. Tried resetting breaker, still no power. Advised customer to have outlet looked at."
Near Falfurrias, TX 78355
Adam
Job Details: 10/25/2019
WASHER MAYTAG MVWB865GW0 Install components calibrated units ran verification cycle all functions of the unit work as intended. Customer has been using machine since last visit customer now complains of strange noise while operating. Manual and automatic testing of machine in front of customer shows no abnormal noises everything checks out.
Near Victoria, TX 77905
Michael
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "The customer said tomorrow would better for her, rescheduled customer ; schdld next appmnt for 10/25 FRI 11-1"
Near Falfurrias, TX 78355
Adam
Job Details: 10/25/2019
WASHER WHIRLPOOL CAE2745FQ0 Inspection of unit shows no error codes manual and automatic testing of machine shows proper working function. Call tech line to document results. Tech line states because it is a queen up machine it will require me to do the tech process with the commercial branch of whirlpool. After stating my findings to commercial technician he states there’s not much that can be done for the unit because no error codes were found and all functions work as intended. He did suggest calibrating the units just in Case unit is moved around frequently because it is in a public washroom. Ask commercial technician for SR number technician states commercial division do not supply SR numbers. Unit is out of warranty.
Near Corpus Christi, TX 78414
John L.
Job Details: 10/25/2019
WASHER MAYTAG MVWC565FW1 "F0E5 off balance, F0E2 oversuds. Put water into tub, and agitated to check for suds. No suds, possible to much fabric softener was used. Unit had blanket in tub when first arrived, was not placed evenly within unit. His caused the unbalance error. Recalibrated unit, then followed with auto test. Checked suspension, found issue with front rods, replace to resolve.; ordrng 1 W11033491 (suspension)"
Near Victoria, TX 77905
Michael
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "The evaporator fan and appliance are working normal, temperatures are normal. There was frost build up on the air tower and control knob, the door is sealing properly, possible air leak from gaps between shell and cabinet, sealed the gaps with silicone. Explained the survey to the customer, doesn’t have an email and doesn’t want one"
Near Port Aransas, TX 78373
John L.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Inspected u it, found water made its way into motor compartment for dispenser. This has damaged motor. Replace motor and all of its related components to resolve this issue.; ordrng 1 2198628 (seal) and 1 2212370 (washer) and 1 2220458 (coupling,bottom) and 1 W10166854 (gasket) and 1 W10225313 (motor) and 1 W10258544 (shaft) and 1 W10291905 (gasket) and 1 W10293211 (chute) and 1 W10754509 (spring) and 1 W10765378 (bracket)"
Near Corpus Christi, TX 78412
John L.
Job Details: 10/25/2019
WASHER MAYTAG MVWX655DW1 "Installed suspension, leveled unit. Tested spin after installation, shaking has been reduced to normal amount of vibration when spin. Issue resolved."
Near Portland, TX 78374
John L.
Job Details: 10/25/2019
RANGE WHIRLPOOL WGG745S0FS02 "Installed components, tested after install. No signs off gas. Issue resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Installed components, issue resolved."
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/25/2019
RANGE MAYTAG MER8674AS0 "Inspected unit for fire in oven,found bake element burnt in two,customer stated they were not using oven at the time of fire,called tech line tested incoming voltage checked ok,found shorted relay on oven control constantly sending voltage to element when power is added to unit,diagnosed to need oven control and bake element,called safety team with diagnostics they are covering full repair per auth#MMRNW00WWPL1, file number for tech line #7726204759; ordrng 1 W10779716 (elmnt-bake) and 1 WPW10655837 (cntrl-elec)"
Near Victoria, TX 77905
Michael
Job Details: 10/25/2019
DISHWASHER MAYTAG MDB8959SFH4 "The leak was at the inlet valve, the rubber seal was not on there properly, corrected the pipe. Elderly lady, explained the survey, doesn’t have an email"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/25/2019
KITCHEN WHIRLPOOL KDPE234GPS0 "Inspected unit for not washing,ran normal cycle found unit would fill wash motor not running,tested 120v to motor checked ok,diagnosed to need pump/motor assembly ; ordrng 1 W11085683 (pump&motor)"
Near Alice, TX 78332
Adam
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Install components issue resolved
Near Alice, TX 78332
Adam
Job Details: 10/25/2019
WASHER MAYTAG MVWB835DW1 Installed components calibrated unit ran verification cycle all issues resolved
Near Conway, AR 72034
Doug M.
Job Details: 10/25/2019
WASHER WHIRLPOOL WFW5620HW0 "Replaced control panel and main control due to unit not powering up with 120v to unit,tested unit operation checks ok"
Near Maumelle, AR 72113
Doug M.
Job Details: 10/25/2019
DRYER WHIRLPOOL WED92HEFC2 "Installed listed parts due to vibration and knocking noise,tested unit operation checks ok"
Near North Little Rock, AR 72117
Doug M.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM03 "Refrigerator had not been running for at least 24 hours and not removed from cabinet for diagnosing,rescheduling for Monday ; schdld next appmnt for 10/28 MON !"
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/25/2019
DRYER MAYTAG MED6630HW0 "Took unit apart to adjust motor bracket,floor of unit,screws to bulk head,and exhaust piping to quiet vibration noise,tested unit,customer said it sounds good,unit checks ok"
Near Little Rock, AR 72223
Doug M.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF954CIHB00 "Inspected unit for door closure issues,found freezer door slides not working properly not allowing door to close all the way causing frosting in freezer,fresh food fan also making loud noises through out the day per customer,could not get fan to repeat noise,diagnosed to need door slides,customer does not want repair due to only a week and half old, customer called metro,metro is exchanging unit"
Near Wytheville, VA 24382
Uriah B.
Job Details: 10/24/2019
WASHER MAYTAG MVWC465HW2 Found inlet valve not letting cold through. Replaced valve. Ran calibration. Ran auto test.All checks ok. ; used 1 W11210459 (VALVE) from stock
Near Dublin, VA 24084
Uriah B.
Job Details: 10/24/2019
REFRIGERATOR MAYTAG MFI2570FEZ07 Found the icemaker went through harvest cycle. Filled fine. Reset unit. Pulled out the ice bucket and sounded like the arm may have been caught or something. Cx will observe.
Near Shawsville, VA 24162
Uriah B.
Job Details: 10/24/2019
WASHER MAYTAG MVWC565FW0 "Found latch not unlocking. Replaced lid latch. Had to adjust the new latch as it was half locked upon arrival. Tested multiple times in manual test mode. Tested in auto test cycle. Reset unit, calibrated unit, all checks ok at this time. ; used 1 W11307244 (LATCH) from stock"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Replaced slides, brackets and air damper control. Cx to observe. Set temps at 4 in the RC and 3 in the FC. Upon arrival unit was set to 4 and 4 and the freezer air temp was at +6."
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KBFS25ETSS00 All operations reading fine at time of service. Freezer reading -6 and RC reading 68. Evap fan working properly. Baffle motor working in diagnostic. Thermistors fluctuating. No excessive frost on evap. Airflow ok in fridge when baffle open and evap fan running. Cx to observe. Order thermistor first for RC. May also need control. 12002355. 38.46. Thermistor kit. WPW10207861 control. 250.32. Xpart
Near Victoria, TX 77901
John L.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Installed compressor and other components. When removing old compressor, found unit was low on Freon. Could be possible leak within unit."
Near Radford, VA 24141
Uriah B.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cx cannot do today. Rescheduled for Tuesday as late on the day as possible.; schdld next appmnt for 10/29 TUE 4-6
Near Port Aransas, TX 78373
Adam
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Installed component issue resolved
Near Robstown, TX 78380
Adam
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Called an hour before arrival left voicemail never received a call back. Arrived at customers location customer states they never got a phone call and customer was not ready for the appointments. Reschedule appointment for next week; schdld next appmnt for 10/30 WED !
Near Corpus Christi, TX 78410
John L.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRF989SDAH02 "Replaced components, leak issue resolved."
Near Alice, TX 78332
Adam
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Install components issue resolved. Advise customer of a 24 hour wait. Before unit comes back to temperature
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/24/2019
WASHER WHIRLPOOL MVWX655DW1 "Inspected unit for not spinning, performed service diagnostics found f7e1 error asked speed fault,performed manual test test found capacitor humming when calling for spin,found top of capacitor popped up causing loss of contact,diagnosed to need capacitor,customer does not want to move forward with repair will fix himself"
Near Jacksonville, AR 72099
Doug M.
Job Details: 10/24/2019
WASHER WHIRLPOOL WET4027HW0 "Replaced lid latch per f5e2 error code lid latch fault,calibrated unit operation checks ok"
Near Kingsville, TX 78363
Adam
Job Details: 10/24/2019
WASHER MAYTAG MVWB765FW1 Inspection of unit shows error code long fill no fill as well as inlet water temperature failure and speed limited by temperature failure. Replaced water valve to resolve issue; ordrng 1 W10758828 (valve) and 1 W10849297 (harns-wire)
Near Little Rock, AR 72204
Doug M.
Job Details: 10/24/2019
WASHER AMANA NTW4516FW3 "Inspected unit for not spinning, performed service diagnostics found f5e3,f5e2 error codes lid latch faults,found lid not locking,replaced lid latch,tested unit operation checks ok ; used 1 W11307244 (LATCH) from stock"
Near Little Rock, AR 72204
Doug M.
Job Details: 10/24/2019
REFRIGERATOR MAYTAG MZF34X16DW00 "Inspected unit for not freezing,performed service diagnostics found control box failure and evaporator thermistor failure,diagnosed unit to need control box and thermistor,customer does not want to move forward with repair"
Near Little Rock, AR 72207
Doug M.
Job Details: 10/24/2019
LAUNDRY MAYTAG MVWB765FW3 "Replaced fill valve due to no cold water entering unit,tested unit operation checks ok"
Near Little Rock, AR 72223
Doug M.
Job Details: 10/24/2019
REFRIGERATOR SAMSUNG RF28HMEDBSR "Replaced all listed parts due to ice room and evaporator icing over causing cooling and ice production issues per Samsung tech line,tested unit operation checks ok"
Near Little Rock, AR 72227
Doug M.
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KFXS25RYMS2 "Inspected unit for not making ice,jumped t-h icemaker did not cycle with 120v,jumped l-v did not fill,diagnosed to need icemaker and fill valve ; ordrng 1 W10882923 (icemaker) and 1 WPW10349187 (valve)"
Near Conway, AR 72034
Doug M.
Job Details: 10/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived to installed parts found that the deli pan is now cracked ordering pan; schdld next appmnt for 10/28 MON !
Near North Little Rock, AR 72118
Doug M.
Job Details: 10/24/2019
OVEN WHIRLPOOL WOS51EC0AS01 "Inspected unit for not turning on after self clean,tested incoming power checked ok,tested thermal fuse at control found fuse shorted,diagnosed to need thermal fuse; ordrng 1 WPW10545255 (fuse-thrml)"
Near Roanoke, VA 24014
Uriah B.
Job Details: 10/23/2019
DRYER MAYTAG MEDC465HW0 "Checked all wire connections. Checked voltage at receptacle. Ran test cycle in timed and in auto. All checks ok at this time. Cx to observe. All tests done with exhaust disconnected. Good airflow at time of testing. Cx claims no heat for two days of testing before calling for service. Normally exhaust is fed into wall cavity, not outside or into proper indoor venting mechanism."
Near Hollins, VA 24019
Uriah B.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED4915EW1 Ran test cycle to see if timer would move. Timer is not progressing though operation appears to be normal otherwise. Needs timer. ; ordrng 1 WPW10185992 (timer)
Near Pulaski, VA 24301
Uriah B.
Job Details: 10/23/2019
FREEZER WHIRLPOOL WZF79R20DW03 "Looked over unit and found light frost on upper part of door. No obvious places the air could be coming in. Per techline, raise door with shims to eliminate dead space between door and top of cabinet. 489071 - shim; ordrng 6 489071 (SHIM)s"
Near Roanoke, VA 24019
Uriah B.
Job Details: 10/23/2019
WASHER MAYTAG MVWC416FW1 Found unit operation ok. Leveled feet and all checksok in spin with wet sheet and towel loaded properly.
Near Hardy, VA 24101
Uriah B.
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WMH53520CS6 Cam had dislodged prohibiting the switch from activating when the door was closed. Put cam back into place and all checks ok at this time. Cx to keep eye on cam.
Near Blacksburg, VA 24060
Chris S.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED5620HW0 There is a very pronounced rattle in the exhaust pipe. We will replace the pipe. ; ordrng 1 WPW10342188 (pipe-exhst)
Near Roanoke, VA 24019
Chris S.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Ere is no voltage to the auger motor. There is voltage at the control board and at the door connector. There is obviously a broken wire in the door wire harness. ; ordrng 1 LW11038922 (dor-fip)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/23/2019
KITCHEN KITCHENAID KDTE334GPS0 Replaced both side rails for upper rack. All checks ok at this time.
Near Vinton, VA 24179
Chris S.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 RC evaporator was frozen over. I defrosted the evaporator. This has been a continuous issue for the customer. We will replace the control and defrost thermistor. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire)
Near Salem, VA 24153
Chris S.
Job Details: 10/23/2019
BELLA KITCHENAID KRFC704FBS00 "Unit is freezing in the freezer and not cooling in the RC,same issue as before. Tech line recommended replacing the Orion board; ordrng 1 W11131873 (cntrl-elec)"
Near Vinton, VA 24179
Chris S.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT720PADB2 I installed the pump and motor. Checked operation. All operations check ok. ; pckd up 1 WPW10671941 (pump&motor)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/23/2019
DISHWASHER KITCHENAID KUDK03FTSS2 Replaced pump and motor. Replaced both door hinge cams and ropes. Spring not necessary. ; pckd up 1 8194001 (DOOR KIT) and 1 WPW10780877 (pump&motor)
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/23/2019
DISHWASHER MAYTAG MDB8969SDE0 Found the cycle button broken and not depressing to change the cycle selection. Needs UI board and clips to hold it. ; ordrng 1 W11230938 (panel-cntl)
Near Roanoke, VA 24015
Uriah B.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Motor may be weak. Icemaker May also be filling bucket too full which is causing strain on the motor. Will replace both. Cx started that the ice bucket and the solenoid have been replaced by previous repair co.; ordrng 1 WPW10300024 (icemaker) and 1 WPW10317991 (motor)
Near Roanoke, VA 24014
Uriah B.
Job Details: 10/23/2019
DRYER MAYTAG MEDC465HW0 Heat not working in high temp. Needs emp switch and timer. ; ordrng 1 WP3405156 (switch) and 1 WPW10185992 (timer)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 10/23/2019
REFRIGERATOR MAYTAG MFI2570FEW01 Ice-maker filling too much and cx could not remove the ice bucket. Replaced icemaker. Cx to observe.; used 1 W10882923 (ICEMAKER) from stock
Near Port Lavaca, TX 77979
Michael
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "There is nothing wrong with the switch, the door is bowed not making contact with switch, tried to adjust door, installed 2 foam spacers to allow the light switch to make contact with the door, it’s working normal at this time."
Near Corpus Christi, TX 78418
Adam
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WOC97EC0HZ03 Sr # 7726170121 after installing all parts issue is still unresolved spoke with tech line agin after taking multiple voltage readings from control board tech line only suggestion was replacing harness. There are several different harnesses listed in the non-illustrated section of the breakdown tech line is unable to tell me specifically which harness should be replaced contacting tread care team and Marcone resulted in the same issue of not being able to tell me which harness. Only real option available is main harness. Even ordering the main harness as listed may not be correct harness needed for this job. Tech that I did speak with did stipulate in the notes that if this did not resolve the issue there are no further suggestions on correction of this problem. Customer is extremely upset spent quite a bit of money on the units to have it not working correctly after several visits. I apologize to the customer in directed her to whirlpool customer servi
Near Corpus Christi, TX 78418
Adam
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL UMV1160CS2 Inspection of unit shows no error codes and all functions of the microwave work as intended. There is no safety issue with this unit. Microwave does not stay on. Customer has replaced under the counter light with a generic store brought lightbulb. Issue resolved.
Near Victoria, TX 77901
Michael
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Installed parts ordered, the compressor and condenser fan started up and stayed running. The evaporator fan and appliance are working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 10/23/2019
MICROWAVE KITCHENAID KMHS120ESS8 "No power to the appliance, voltage was good at wall outlet The line fuse was not making good contact, replaced with a new one and plugged in the appliance, the appliance is powering on, heating and working normal part number W10138793"
Near Corpus Christi, TX 78415
Adam
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Installed all components and inform customer there would be a 24 hour wait. Before unit comes back to temperature. Issue resolved
Near Corpus Christi, TX 78408
John L.
Job Details: 10/23/2019
WASHER MAYTAG MVWX655DW1 "Installed housing, recalibrated. Tested valves after install. Valves now dispense proper amount of water issue has been resolved."
Near Corpus Christi, TX 78415
John L.
Job Details: 10/23/2019
DRYER AMANA NED4655EW1 "Installed motor and shafts as well as related components. Unit turning better now, issue resolved."
Near Corpus Christi, TX 78404
John L.
Job Details: 10/23/2019
RANGE WHIRLPOOL WFG320M0BW2 "Inspected unit, found issue to be with control. Tried hard reset, did not resolve issue. Replace board to resolve. Return on Wednesday next week, customer will have returned.; ordrng 1 W10841331 (cntrl-elec)"
Near Corpus Christi, TX 78416
John L.
Job Details: 10/23/2019
MICROWAVE KITCHENAID KMHS120ESS4 Installed interlock and fuse. Tested after installation. Unit now working without issue.; used 1 9759132 (FUSE) from stock
Near Taft, TX 78390
John L.
Job Details: 10/23/2019
WASHER MAYTAG MVWB835DW4 "Ran diagnostics, no errors on unit. Unit will not go into rinse or spin cycle. Shuts down and drains, customer has to put unit into spin to finish wash. Tested components, tested fine. Replace board and valve to resolve.; ordrng 1 W10758828 (valve) and 1 W11105155 (cntrl-elec)"
Near Robstown, TX 78380
John L.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "Latch had come undone, replaced latch. Unit working as should."
Near Kingsville, TX 78363
Adam
Job Details: 10/23/2019
RANGE WHIRLPOOL WFE505W0HZ1 Install components tested unit issue resolved
Near Corpus Christi, TX 78415
John L.
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW5000DW1 "F7E1 basket speed fault, F0E4 high temp rinse. Ran manual test on agitate and spin. Unit agitates but only plate moves during spin. Found issue to be with splutch not being installed correctly. Fixed issue, recalibrated unit. Now spins correctly, but noise coming from gearcase. Grinding metallic sound, gearcase will need to be replaced.; ordrng 1 W10006481 (gearcase)"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/23/2019
DRYER WHIRLPOOL MEDX655DW1 "Inspected unit, ran unit. Temperatures dropped as cycle went on. Issue with therm and temp switch. Also water has caused issues with unit internally. Bulkhead has rust formations. Replace components to resolve this issue.; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10476828 (control electronic) and 1 W10640711 (harns-wire) and 1 W10714469 (bulkhead) and 1 W10724237 (element)"
Near Portland, TX 78374
John L.
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW8500DC2 "Inspected unit, found leak. Valve housing has hairline crack which is cause of leak. Replace housing to resolve this issue.; ordrng 1 W10854687 (housing)"
Near Portland, TX 78374
John L.
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 "Inspected unit, ran tests on thermistors. Evaporator thermistor not working as should. Also evaporator fan no longer working due to ice. Replace scroll fan and thermistors to resolve this issue. Customer need to think about whether or not to have repairs done. Will contact to reschedule if going through with repairs.; ordrng 1 W10260462 (gasket) and 1 W10280385 (thermistor) and 1 W10323459 (thermistor) and 1 W10387387 (gasket) and 1 W10394945 (gasket) and 1 W10862067 (fan-scroll)"
Near Corpus Christi, TX 78408
Adam
Job Details: 10/23/2019
WASHER WHIRLPOOL WET4027HW0 Installed component calibrated unit ran verification cycle issue resolved
Near Rockport, TX 78382
John L.
Job Details: 10/23/2019
WASHER MAYTAG MVWC465HW2 "Replaced suspension, tested after installation. Unit no longer shakes as bad, issue resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 10/23/2019
DRYER WHIRLPOOL WED7000DW2 Unit is a Home Depot extended warranty. Customer called and set up her own appointment without filing through Home Depot. Home Depot has their preferred tech company handle this issue. Spoke with NR to confirm that we cannot take this job without proper dispatch.
Near Corpus Christi, TX 78412
Adam
Job Details: 10/23/2019
DRYER AMANA NED4655EW1 Customers original complaint was believing the unit was not getting hot. Unit does get hot and come to correct temperatures also airflow is good on unit just advise customer to clean out visiting regularly to prevent long drive times. Issue resolved
Near Victoria, TX 77904
Michael
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW6620HW0 The bulk dispenser for the fabric softener isn’t working. When the customer ordered the fabric softener bulk dispenser the tube and ring were not ordered. Ordered parts and rescheduled customer ; ordrng 1 W11106544 (TUBE) and 1 W11218383 (RING)
Near Victoria, TX 77901
Michael
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "The customer said the electric company has been working on power lines and when he got home he saw there was a power outage and that’s the appliance started having issues. Both evaporators were frozen and the UI interface wasn’t working properly, the crisper drawers UI isn’t powering on, took the display out and found it was full of water which shorted out and the wires broke off the harness, the fan in the RC is working but the one in the freezer isn’t. Ordered parts to resolve the issue ; ordrng 1 W10815669 (dor-fip ss) and 1 W11109595 (motor-evap) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Near Corpus Christi, TX 78413
Adam
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW96HEAW0 Customer does not wish to continue with diagnostics unit is out of warranty
Near Victoria, TX 77904
Michael
Job Details: 10/23/2019
DRYER WHIRLPOOL WED8000DW4 "The customer states the clothes are still wet after the cycle ends and that she wasn’t getting the error code she was getting before and using less heat did work, but didn’t work on the towels . She said they did clean out the air vent that goes through the attic, out the roof. Put into diagnostics and F4E3, restricted airflow was stored, used a ladder to get on roof and confirm airflow, also advised to use different settings depending on the type of clothes, I believe this is user care issue.Called and spoke with Leon with whirlpool tech line and explained the situation SR 7725902268, he said that he felt the same way and he would notate the account, the customer was not satisfied. Called and spoke with Joel he said the same thing and advised to give the customer service number. After talking with the customer she said this was the 2nd unit, that’s doing the same thing. Refused to sign"
Near Corpus Christi, TX 78414
Adam
Job Details: 10/23/2019
RANGE WHIRLPOOL WEE745H0FS2 Inspection of unit shows no saved fault/error codes. Manual and automatic testing of components show in perfect working order. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 10/23/2019
WASHER MAYTAG MVWX655DW1 Mmopc00ap1 Whirlpool has given a concession for part including today’s diagnostic. Inspection of unit shows control board completely dead unit is getting correct voltage replace control board actuator and capacitor as well as drain pump to resolve issue; ordrng 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10727777 (pump-water) and 1 W10803588 (cntrl-elec)
Near Jacksonville, AR 72099
Doug M.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF550SAHW0 "Inspected unit for blinking light,performed service diagnostics found no error codes,performed auto test,unit completed tested and reset,operation checks ok"
Near Robstown, TX 78380
John L.
Job Details: 10/23/2019
RANGE AMANA ACR4303MFB3 "Inspected unit, F1E0 control failure. Checked wiring, looks ok. Replace board to resolve.; ordrng 1 W11204487 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 10/23/2019
DRYER ROPER RED4516FW0 "Installed a power cord and plugged the appliance into a 220 outlet the appliance is spinning and heating properly, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "The customer said the electric company has been working on power lines and when he got home he saw there was a power outage and that’s the appliance started having issues. Both evaporators were frozen and the UI interface wasn’t working properly, the crisper drawers UI isn’t powering on, took the display out and found it was full of water which shorted out and the wires broke off the harness, the fan in the RC is working but the one in the freezer isn’t. Ordered parts to resolve the issue ; ordrng 1 W10815669 (dor-fip ss) and 1 W11109595 (motor-evap) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced refrigerator doors due to holes being misaligned making door handles uneven per tech line,tested unit,operation checks ok"
Near Lonoke, AR 72086
Doug M.
Job Details: 10/23/2019
M/W OTR WHIRLPOOL WMH32519FB1 "Replaced capacitor and diode due to short causing burn marks on both parts,replaced magnetron due to unit not heating,tested unit operation checks ok"
Near North Little Rock, AR 72116
Doug M.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Inspected unit for interior lights being on a delay when opening doors after both doors were replaced,called tech line,tech said to cut power to unit to reset,tested unit,operation checks ok,#7726180682"