We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Falfurrias, TX 78355
Adam
Job Details: 03/11/2021
Inspection of unit shows error code for motor faults and long Phil. Manual testing of both agitate gentle and heavy shows unit will not shift but putting product in spin results in wash plate being separate from gear case. Unable to separate wash plate from gear case further testing of water valve shows almost no water volume entering tub from cold valve. Will need to replace water valve gear case agitator actuator clutch capacitor and belt to resolve issue. Job will require authorization. Job will also be double labor. Have not scheduled return visit pending authorization; rqstng P&A on 1 W10869800 (valve) and 1 W10625252 (screw) and 1 W10882734 (agitator) and 1 W10402178 (retainer) and 1 W10396887 (hub) and 6 8533953 (screw)s and 1 W10870913 (gearcase) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10006384 (belt) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES1
Near San Antonio, TX 78254
Justin
Job Details: 03/11/2021
"Found ignitor coming on and off, unit is heating but it is cutting on and off. Regulator is going bad, ignitor is ignitor so I dont fear ignitor is bad. WPW10602001; ordrng 1 WPW10602001 (Regulator)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Corpus Christi, TX 78414
John L.
Job Details: 03/11/2021
"Inspected unit, ran diagnostics got F7E0 loss of power. Ran test, components are ok. Replaced control, and recalibrated unit. Ran test cycle, no issues. Issue resolved."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Jim G.
Job Details: 03/11/2021
Replaced all parts. Issue was resolved.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Corpus Christi, TX 78414
John L.
Job Details: 03/11/2021
"Install control panel, tested after installation unit has regained bake function. Issue has been resolved."
We serviced a
WHIRLPOOL DRYER
Model MVW7230HW0
Near Boerne, TX 78015
Douglas H.
Job Details: 03/11/2021
Per sb web unit is still under warranty until 4/10/21. Unit making noise. Found issue to be faulty roller. Didnt have dryer repair kit in truck stock. Ordering dryer repair kit to resolve the issue. Part isnt readily available. ; ordrng 1 4392067 (Dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Robstown, TX 78380
John L.
Job Details: 03/11/2021
"Inspected unit, found evaporator fan was not installed correctly and fan blade bound up with fan shroud. Reinstalled motor correctly, fan came on after reinstallation and and is circulating air correctly. Issue has been resolved."
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/11/2021
"On the middle burner once it is ignited, if it is turned to about level 4 the flame goes out. It cannot be used between level 4 to Lo. I spoke with Steve at Tech Line because the center burner is a single burner but the valve is a dual valve. I tried to make some adjustments but from a design point this unit should not have a dual valve on a single burner. He said it should be either or. It is not according to the parts breakdown and the installation manual. The installation shows a dual burner. He told me to have parts research completed etc. SR# 7730229520. I called NR and he advised that I change out the whole set up to see what parts come I. and then go from there.; ordrng 1 W11209432 (Orifice holder) and 1 W10811599 (Burner) and 1 W11246817 (Dual valve)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Robstown, TX 78380
John L.
Job Details: 03/11/2021
"Install components, unit has regain function and issue has been resolved."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/11/2021
"The temperature in the freezer section is at 18F and the temperature in the RC is at 39. Our customer explained to me that they had a moment awhile ago in which the whole unit shut down. Something is drawing DC away from other components. I ran diagnostics and all loads are functioning as designed. There is a normal frost pattern and good air flow. The deli control is working but there is evidence of prior moisture entering the deli control. Picture included. I have disconnected the deli control and advised our customer to monitor the temperature for 2 weeks. If temperatures and function return to normal we know it is a shorted deli control. At that time he can decide if he wants to just leave the deli control unplugged. This would constitute a repair and our customer would need to be invoiced Tier 1 Labor plus tax. If he wants to replace the deli control he would be responsible for the part cost and Tier 2 Labor. If the unit does not return to normal we will have to changed out the power control board and possibly the main control. Whirlpool Senior Techs have not come up with a definitive on which one. I have had the most success with the power control. If we cross that bridge, technician needs to consult and document with Senior Techs at Whirlpool. Worst case scenario would call for a left door replacement which would be considerably cost prohibitive.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Corpus Christi, TX 78410
John L.
Job Details: 03/11/2021
"Installed valves, ran system recalibration. Issue has been resolved."
We serviced a
MAYTAG DRYER
Model MEDB955FC0
Near Bulverde, TX 78163
Jim G.
Job Details: 03/11/2021
Replaced normal dryer kit. Issue resolved. ; used 1 4392065 (Dryer kit) from stock
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Corpus Christi, TX 78410
Michael
Job Details: 03/11/2021
"Installed harness and new power cord the customer had. Plugged the appliance in, top elements and the oven are heating properly"
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS00
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/11/2021
Checked ice maker found little water coming into ice maker not reaching max level pump is on order. ordering valve as well to resolve issue. Will need pump on return visit.; ordrng 1 W10870921 (valve)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Falfurrias, TX 78355
Adam
Job Details: 03/11/2021
Customer complaint unit will not agitate. Inspection of unit shows error code for long Phil. Manually testing water valve shows good water pressure entering tub. Also manual testing of both heavy and light agitate as well as spin shows good function. Calibrated unit ran verification cycle no issues found. I believe customers have an issue because they have six or seven different appliances plugged into the same circuit. Advise customer to lighten the load on this circuit or issues will continue. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWB855DC0
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/11/2021
"Our customer is experiencing a error code as well as a concern about deep water wash. I ran diagnostics and received error code F9 E2 drain pump system problem and F3 E1 pressure system fault and F0 E3 overload. Ran load test and all loads functioned as designed. I found that the air pressure hose was facilitating as air leak as demonstrated I Technical Service Pointer W10741976 Laundry Products VMAX Top-Load, Direct-Drive Washers PRESSURE SYSTEM FAULT, LONG FILL, OVERFILL CODES . I repaired this leak, reassembled unit, cleared error codes and ran calibration. Ran service diagnostics to verify correction. Went back into diagnostics to verify no errors. The drain pump is working fine. Tier 1 Labor . Our customer is paid in full and said yes to our short survey."
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Falfurrias, TX 78355
Adam
Job Details: 03/11/2021
Arrived at location but after confirming price points with customer they have decided to cancel any further service on unit. Issue resolved
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53520CS7
Near San Antonio, TX 78254
Justin
Job Details: 03/11/2021
"Found unit not heating correctly, transformer and magnetron is bad. Customer doesnt want to go forward with repair. Collecting for service call on other ticket."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Falfurrias, TX 78355
Adam
Job Details: 03/11/2021
Installed water valve calibrated unit ran verification cycle. Issue resolved
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/11/2021
Replaced the water inlet valve. Customer paid in full on initial visit. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Falfurrias, TX 78355
Adam
Job Details: 03/11/2021
Sr#7730229320. After installing components and following steps in service pointer unit would only display whirlpool logo and would let me enter into the beginning of diagnostic but would not let me confirm entering diagnostic. Call tech line to confirm that installation procedure was correct and then troubleshooting numerous parts swaps between old controls new control old facia and new facia Unit was still unresponsive tech line has deemed the unit non-repairable and has given SR number above for documentation. Informed customer of next steps that would be involved issue resolved
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model GMC305PRS01
Near San Antonio, TX 78253
Justin
Job Details: 03/11/2021
"Found the unit to have a bad inline fuse for the door switches. Replaced with truck stock. Customer had one door switch already, replaced bad switch. ; used 1 W10138793 (FUSE-THRML) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Alice, TX 78332
Adam
Job Details: 03/11/2021
Installed water valve but before reattaching waterlines I did flush them as best I could but both hot and cold Lines are very very low on water pressure more so on hot line then cold. I did advise customer even though the water valve is new and not clogged you could still run into the same issue but unfortunately that is not the machine causing problems it is the water supply. Calibrated unit and ran verification cycle issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near San Antonio, TX 78259
Chris S.
Job Details: 03/11/2021
Customer stated that washer was making. Really loud banging noise. Found issue to be drain hose was the problem when in spin. Fixed drain hose and tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Alice, TX 78332
Adam
Job Details: 03/11/2021
Inspection of unit shows single error code for lid lock failure. Manually testing lid lock results in 50-50 compliance. Further inspection of unit shows water valves for this machine and very poor condition will need to be replaced. Replace lid lock and water valve to resolve issue. also at the time of my appointment customer was having pipes looked at/repaired. I did inform them that if theres no water supply to the unit I will not be able to calibrate and test properly.; ordrng 1 W10682535 (latch) and 1 W10678676 (housing)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Converse, TX 78109
S. L.
Job Details: 03/11/2021
Found broken chopper on drain pump 1 pump in SSB ordered pump and schedule for Tuesday tentatively.; ordrng 1 W11412291 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model VAW3584GW1
Near Kingsville, TX 78363
Adam
Job Details: 03/11/2021
Customer complaint of unit giving water and then dumping. Inspection of unit shows error code for long fill. Manual testing shows volume of water entering tub is insufficient for the time frame. Part is already on order. Replace water valve to resolve issue. Because part does not show an ETA Im not scheduled return visit; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78249
Tommy B.
Job Details: 03/11/2021
Customer stated the issue with the unit is only letting hot water and then will not complete cycles. Found this to be caused by the cold water not being turned on. Ran diagnostics with no error codes and also ran the automatic test cycle. Unit tested good with no further issues at this time.; ordrng 1 W11038689 (Valve)
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Corpus Christi, TX 78414
Michael
Job Details: 03/11/2021
"Installed parts ordered, the top elements are working normal and oven is heating and working normal"
We serviced a
ROPER MICROWAVE OVEN
Model RMC305PVS01
Near San Antonio, TX 78257
Tommy B.
Job Details: 03/11/2021
"On Cala head, customer asked to cancel the appointment."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78412
Michael
Job Details: 03/11/2021
"The tub still had water in it, and it wouldn’t drain, used a shop vac to remove the water, removed the drain pump and the hose and pump, including the drain hose were clogged up with sand, removed the hoses and washed them out with a water hose, put them back in place and went ahead and install the pump. Put water in the tub and tested the cycle on manual, the water is draining, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal"
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near San Antonio, TX 78224
Jesus C.
Job Details: 03/11/2021
Tested dryer. Good heat. Good airflow. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Corpus Christi, TX 78411
Michael
Job Details: 03/11/2021
"Called and spoke with the customer before going to the location, she said she was out of town and couldn’t find anyone to meet me, rescheduled the customer; schdld next appmnt for 3/23 TUE !"
We serviced a
AMANA WASHER
Model NTW4516FW1
Near San Antonio, TX 78207
Jesus C.
Job Details: 03/11/2021
Unit under manufacturer warranty. Tested unit. Found drain pump stuck. Fixed pump. No further issues. Tested to complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Portland, TX 78374
Michael
Job Details: 03/11/2021
"The water won’t drain per customer. F7E0, F9E1, F2E1, error codes, cleared error codes, the tub was completely full of water, tried to drain it maker, won’t drain, sounds like the pump is stuck, removed water with a shop vac. Removed the pump and found there was a nail stuck side the impeller not allow it to drain, removed the nail and put the pump back in place, tested the drain pump, it drained the rest of the water in the tub, calibrated and performed a diagnostics test, the appliance is draining and working normal"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS3
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/11/2021
Replaced control. Issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Ingleside, TX 78362
Michael
Job Details: 03/11/2021
"Installed the new control, all the top element are working normal, preheated the oven to 350 degrees, the oven is heating and working normal, no error codes"
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500ESS05
Near San Antonio, TX 78253
Justin
Job Details: 03/11/2021
"Was able to get door open, will need door latch and thermal fuse. Will order TOD thermostat fuse as well. ; ordrng 1 W11204568 (Thermal fuse) and 1 W10883049 (Latch motor) and 1 WP4449751 (TOD thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Aransas Pass, TX 78336
Michael
Job Details: 03/11/2021
"Not filling with water per customer. F4E3 error code, cleared code in diagnostics, the appliance is filling with water, completed with no issues or error codes, the appliance is working normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/11/2021
Replaced water supply line to ice maker. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/11/2021
"Checked washer found gearcase busted leaking oil and not spinning or agitating . ordering gearcase, cam and belt to resolve issue.; ordrng 1 W10006481 (gearcase) and 1 W10006384 (belt) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Converse, TX 78109
S. L.
Job Details: 03/11/2021
Called customer she had emergency and is not able to be home for repair set appointment for her next day off March 31st Wednesday anytime.; schdld next appmnt for 3/31 WED !
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78245
Justin
Job Details: 03/11/2021
"Issue was called in before warranty, we will need to order control and lid lock. Spoke with customer and is aware of us waiting for parts. ; ordrng 1 W11307244 (Lid lock) and 1 W11498797 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 03/11/2021
Replaced water tube. Issue resolved.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78250
Justin
Job Details: 03/11/2021
"Found unit not cycling correctly, will need cycling thermostat and heating element. ; ordrng 1 279838 (Heater) and 1 WP3977767 (Thermostat) and 1 WP8318268 (Thermistor fix)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near San Antonio, TX 78255
Justin
Job Details: 03/11/2021
"Spoke with customer about repair, would need to wait for parts. Scheduled for Monday. ; schdld next appmnt for 3/15 MON !"
We serviced a
SAMSUNG WASHER
Model WA50M7450AW
Near Kerrville, TX 78028
Colton B.
Job Details: 03/11/2021
"Issue was washer not finishing cycle. Finding issue to be a clogged cold valve. Removed debris, unit tested good. Collected SC fee."
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507ESS09
Near San Antonio, TX 78230
Sebastian
Job Details: 03/11/2021
Replace the control found that I am now getting power of my fuses again and to my transformer unit kicked on for a brief moment was able to test relays and see that heater was turning on move the unit back over to the hole where it is to be installed and put on the appropriate plug as we were testing the unit in a different spot on another plug both 240 they just have a different prong on the three wire set up. Try to kick unit back on And this time I did not get any display in the front the display took a longer than it should have the kick on on the other plug as well must order front consul and the other control to resolve issue; ordrng 1 W11093258 (Panel) and 1 W11325786 (Acu)
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near San Antonio, TX 78251
Sebastian
Job Details: 03/11/2021
Replaced all parts and calibrated unit tested unit afterwards good to go. Did however accidentally break the wash plate due to it being seized onto the old transmission whole transmission fell into pieces at that time. Wash point is mounted bike rack ordering wash plate; ordrng 1 W10846191 (Washplate)
We serviced a
WHIRLPOOL RANGE
Model MER5770AAQ
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/11/2021
"71003078 indicator light discontinued. I was able to fix the front right burner but the back left burner will need to be replaced and two infinite switches. The indicator light should be switched out as well because there is an intermittent short but that part is discontinued. The oven latch switch is also on its last leg. Our customer paid our service fee and Tier 1 labor. they have decided to but a new unit.; ordrng 1 W10823707 (Heating element) and 1 WP7403P238 (Switch infinite) and 1 WP7403P238 (Infinite switch)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78258
Tommy B.
Job Details: 03/11/2021
The unit has additional damage further down on the wiring harness that was not noticed on the first visit. Ordering main wiring harness to resolve issue.; ordrng 1 W10640707 (Wiring harness)
We serviced a
KITCHEN AID RANGE
Model KFGS366VSS03
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/11/2021
Called while en route customer stated that all 5 burners on range are working as designed. Customer stated that they no longer need service. Job complete.
We serviced a
WHIRLPOOL VENT HOOD
Model WVU37UC6FS0
Near Boerne, TX 78015
Douglas H.
Job Details: 03/11/2021
Last trip had broken parts. Needed to replace fan blade. Replaced blower wheel to resolve the issue. Unit testing good with normal noise. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Ingram, TX 78025
Colton B.
Job Details: 03/11/2021
"Issue was that the top rack kept catching on the inner gasket. Uninstalled and reinstalled gasket, unit tested good. Rack is no longer catching."
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Canyon Lake, TX 78133
Jim G.
Job Details: 03/11/2021
I found that there was water in the vent from roof likely causing a short. I also verified that the unit was wired incorrectly at the terminal block and not grounded properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near San Antonio, TX 78248
Chris S.
Job Details: 03/11/2021
Customer stated that washer wasnt acting right and leaking. Tested washer for leaking ran multiple cycles and got no leaking. And found that customer has to put the right cycle to get the time she wants. Showed customer how to use different options for washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near San Antonio, TX 78260
Chris S.
Job Details: 03/11/2021
Replaced icemaker tested unit everything working as designed. Also used the new icemaker that whirlpool sent to the customer.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 03/11/2021
Replaced agitator and gearcase due to squeal when in spin cycle also found oil leaking from gearcase. After replacement tested washer unit checked good no issues or error codes found during testing or operation. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near San Antonio, TX 78255
Justin
Job Details: 03/11/2021
"#2054 gate code. Replaced left side door, noted a small scratch on inside of door. Customer said it was ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near San Antonio, TX 78237
Jesus C.
Job Details: 03/11/2021
Tested unit. Found diffuser stuck open. Replaced baffle. Now opens and closes. No further issues. Tested to complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/11/2021
"I called the customer ahead. They told me they would not open until 9, but that their Sister might be there or I could wait. I arrived and called to find address and it was actually 118. I inquired on path to payment and they felt they had a warranty to cover everything but labor. I explained that it was showing out of warranty. They claimed they had an extended warranty. They showed me paperwork only relayed to manufacturer warranty. We went back and forth about 7 times and they were still wanting labor covered. I explained if they had some other warranty that they would have to contact that warranty."
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEH00
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 03/11/2021
Checked refrigerator found no leaks. Found ice maker stuck mid harvest. Ordering ice maker to resolve issue. Collected service call fee.; ordrng 1 W10884390 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/11/2021
Replaced valve good water pressure into washer is working with weak drain pump ordering drain pump to resolve issue. ; ordrng 1 W10919003 (pump-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Castroville, TX 78009
Jesus C.
Job Details: 03/11/2021
Tested unit. All lights still flickering. Found module for crisper drawer bad. Replaced with one customer had. All lights turn on. No further issues. Tested to complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78247
Tommy B.
Job Details: 03/11/2021
"After unplugging the drawer, the lights came back on. Conferred with DH and JR regarding the situation. It is recommended to swap out the wiring harness since the user interface did not resolve the issue. Also ordering fill tube heater to resolve icemaker problem.; ordrng 1 W10815668 (Door) and 1 W10673048 (Heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Kerrville, TX 78028
Colton B.
Job Details: 03/11/2021
Issue is no operation on dishwasher. Found multiple broken wires. Ordering new wire harness to resolve issue. Will call customer when parts come in. ; ordrng 1 W10889943 (Wire harness)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78227
Jesus C.
Job Details: 03/11/2021
Tested unit. Not powering on. Good power supply. Found connectors to control loose causing poor connection. Repaired connector. No issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Boerne, TX 78015
Douglas H.
Job Details: 03/11/2021
Called Cxc to see if their system shows unit being under ELW as sb web doesnt show it. Spoke with Stacy. She looked unit up and in their system it shows it does show ELW. Unit under ELW warranty per CXC. Customer stated unit not heating properly and struggles getting to higher temps. Tested unit to 350 and found unit heating properly to 350. Reset to test unit to 400. Unit temps are spot on. Customer is using an analog thermometer and found that isnt accurate at all. During diagnosis found that the igniter harness was close to being in the flames. Use a wire tie to secure that harness away from flames and in proper location. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Kerrville, TX 78028
Colton B.
Job Details: 03/11/2021
Issue was water dripping from dispenser. Removed air bubbles. Issue is better but here is still a little drip. Ordering a new valve to resolve issue. Will call customer when parts come in.; ordrng 1 WPW10420083 (Valve)
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Kerrville, TX 78028
Colton B.
Job Details: 03/11/2021
"Issue was a broken connector on UI. Replaced the broken UI, unit tested good. Only quoted SC before installing initial UI. Console is covered under 5 year warranty. Did not collect Labor because labor was not initially quoted."
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Center Point, TX 78010
Colton B.
Job Details: 03/11/2021
"Issue was an F1E1 error code. Replaced control, unit tested good. Collected SC+P+L"
We serviced a
MAYTAG OVEN ELECTRIC (D
Model CWE5800ACS14
Near San Antonio, TX 78230
Tommy B.
Job Details: 03/11/2021
After removing the unit from the wall is powered on. Customer decided to postpone repair unless issue persists. No further issues at this time.
We serviced a
KITCHEN AID DISHWASHER
Model KDPE334GPS0
Near Comfort, TX 78013
Colton B.
Job Details: 03/11/2021
"Same issue as before. No error codes found. Unplugged 12v DC fan. Ive never seen this style of fan cause problems, however it is possible. Cus is going to try it and call us back if she continues to have problems."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Chris S.
Job Details: 03/11/2021
Customer stated that dishwasher water smell really bad and water fills back up in dishwasher. Found issue to be that drain hose needs a loop so that water doesnt go back into dishwasher. Tested unit everything working properly.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA-1SU
Near Bulverde, TX 78163
Jim G.
Job Details: 03/11/2021
We could not duplicate the issue however I will schedule a callback to revisit the issue and verify it is still functioning. ; schdld next appmnt for 3/18 THU !
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 03/11/2021
Replaced all parts tested unit good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near San Antonio, TX 78255
Colton B.
Job Details: 03/10/2021
"Issue is ice maker not getting voltage. Replaced control, IM now getting voltage. Unit appears to be good to go."
We serviced a
AMANA RANGE
Model AER6303MFS2
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 03/10/2021
Checked range found front left element on high heat at all times. Checked infinite switch and was faulty. Replaced switch checked range and unit is working as designed. Checked for error codes none found during testing or operation. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near San Antonio, TX 78229
Sebastian
Job Details: 03/10/2021
Was able to replace just the pulley unit good to go returned motor
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78249
Sebastian
Job Details: 03/10/2021
Found that unit is making a squealing noise when under a load doesnt seem to do it with no clothing ordering gear case along with a belt and cam to resolve issue. Parts team to reach out with all parts are available; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/10/2021
Found that our customer has a damaged water filter housing. It will need to be replaced. Part ordered.; ordrng 1 WPW10394053 (Housing)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/10/2021
Installed new control. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78228
Sebastian
Job Details: 03/10/2021
Did not receive suspension part scheduling for Friday confirmed with parts team; schdld next appmnt for 3/12 FRI AM
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW06
Near Benton, AR 72015
Micheal
Job Details: 03/10/2021
Compressor pulling between 1.9 and 2.5 amps. Ordered W11209866 compressor.; ordrng 1 W11209866 (Compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 03/10/2021
"Checked washer found cam really loose attempted to tighten down still wobbly, replaced cam with TS after replacement tested washer no issues, no error codes found during testing or operation. Job complete.; used 1 W10721967 (CAM) from stock"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Converse, TX 78109
S. L.
Job Details: 03/10/2021
Called CXC spoke to Veronica sr 7730178314 was given goods date 2/5/21 unit is in new construction under warranty. Checked heat sensor at 71 degrees. 1082 ohms preheated to 350 with thermocouple at heat sensor ran 3 heat cycles added and divided to find average temperature which is 351.2 unit is within normal operating temperature range unit operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/10/2021
"Inspected unit for error code and noise, ran diagnostic found error code f9e1 drain pump, found that the drain pump,p wasnt operating as normal, replaced drain pump tested unit operation checks okay ran calibration ; used 1 W10876600 (Pump) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/10/2021
"Customer is experiencing a significant leak and also said that the dispenser was not dispensing detergent. The serial number is rubbed off the sticker, so was not able to document. Pulled off top panel to look for obvious leaks. Ran diagnostics and received error code F05 E04 door not opens between cycles and F01 E01 ACU error and F08 E03 overflow condition and F03 E01 water level system error. I ran service cycle to identify leak. The drain pump has a crack and is leaking water in a steady stream. I did find evidence of the the dispenser deteriorating at the seems. Our customer decided they did not want to replace the dispenser assembly though. They just want the leak fixed. Our customer paid our service fee and extensive diagnostic labor. Remaining balance due upon completion of repair; ordrng 1 WPW10605427 (Drain Pump)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Benton, AR 72015
Micheal
Job Details: 03/10/2021
Unit intermittently shuts down and has no power.unit has failed control board cust not repairing unit. Collected by cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAT04
Near San Antonio, TX 78222
S. L.
Job Details: 03/10/2021
"Found RC bottom light not working caused FC light to be out and dim RC light. Replaced with truck stock light tested all operations normal gave senior discount collected :part,service fee labor tax and discount.; used 1 Wpw10515057 (Light) from stock"
We serviced a
WHIRLPOOL LAUNDRY
Model WTW7500GC2
Near Conway, AR 72034
Jeff N.
Job Details: 03/10/2021
Replaced lid. Checks good. In diagram could not tell which piece had the plastic seal on it.
We serviced a
UNKNOWN VENTHOODS
Model WVU37UC6FS0
Near Schertz, TX 78154
S. L.
Job Details: 03/10/2021
Unit is under ELW through Pulte found wire harness for lights routed below control button and screws werent fully installed to control tightly due to harness being in the way used truck stuck zipties to secure harness so it does not interfere with mounting of button control reinstalled screws and tested buttons secured all operations normal.; used 2 W11390781 (Ziptie) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Benton, AR 72015
Micheal
Job Details: 03/10/2021
"Control panel that we received is black, it needs a white one, W10827956. Reordered white panel; ordrng 1 W10827956 (Panel)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78244
S. L.
Job Details: 03/10/2021
Checked hoses no leaks Removed top and rear ran unit no leaks called techline spoke Leon sr 7729870408 advised him of situation he advised if leak isnt apparent at time of service cannot diagnose unit. Ran regular cycle no leaks from unit or from plumbing did notice slight low water pressure from cold inlet valve ordered housing to see if this resolve leak.; ordrng 1 W11396714 (Valve housing)
We serviced a
WHIRLPOOL OVEN
Model RB120PXK0
Near Little Rock, AR 72205
Micheal
Job Details: 03/10/2021
"Inspected unit and found failed selector switch, part is NLA..310866; rqstng P&A on 1 310866 (Select switch)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78219
S. L.
Job Details: 03/10/2021
Spoke to customer he advised me that unit was taking long time to dry but the had unit set to low heat they are using high heat and unit if operating. No further repair needed all operations normal.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Little Rock, AR 72204
Micheal
Job Details: 03/10/2021
"Tested unit and found failed pump assembly, ordered pump.; ordrng 1 W10919003 (Pump)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/10/2021
"Replaced basket on washer due to washer not being able to spin after replacement washer checks good no issues, no error codes good spin and agitation job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78232
Shawn W.
Job Details: 03/10/2021
"I found the unit with the lid stuck closed and the UI displaying error code F9 E1 Drain Pump system problem. I unplugged the unit for over 1 minute, plugged it back in and the door lock opened then the UI displayed error code F8E6 Water Hazard.. I was able to finally get it to go into diagnostics after a couple reboots. It only displayed the F9E1 error code. I cleared the error code and went into component activation and discovered that the drain pump would not work. As well, the door lock would not activate. No loads I tried to isolate would work. It also ran diagnostics cycle with no movement. I drained the water from the tub. This unit will need a new control. Part ordered. Res res rescheduling drain pump already ordered as a contingency.; ordrng 1 W11498803 (Control)"
We serviced a
KITCHENAID KITCHEN
Model KDTE334GPS0
Near Mayflower, AR 72106
Jeff N.
Job Details: 03/10/2021
Installed drain pump checks good.