Service History 234

Near San Antonio, TX 78255
Colton B.
Job Details: 01/24/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Issue was a bad oven UI panel. Replaced UI panel to resolve issue. Unit tested good.
Near San Antonio, TX 78256
Colton B.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Issue was a bad motor & sump assembly. Replaced motor and sump to resolve issue. Unit tested good. Verified no leaks.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that the unit isn’t entering cycles. Diagnostics revealed error codes F2E1 F4E3 F7E1 F5E1. Ordering a pump and control to resolve issue. ; ordrng 1 W11087376 (pump&motor) and 1 W11305296 (cntrl-elec)
Near Kerrville, TX 78028
Tommy B.
Job Details: 01/24/2020
WASHER MAYTAG MVWC415EW0 The customer stated that the unit doesn’t spin in bulky items setting. Diagnostics revealed error code F7E6. Found issue to be a bad control board. Quoted parts and labor to the customer and she decided not to proceed with repairs today. As the issue is intermittent and only occurs during one cycle selection.
Near Universal City, TX 78148
S. L.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Found bad rack adjuster ordering adjuster shows in Dallas rescheduling for 1/27; ordrng 1 W10712395 (adjuster)
Near San Antonio, TX 78250
Richard G.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint is that the refrigerator is making noise following dispensing water. Noise also happened following the icemaker calling for water. While investigating the issue, the customer ran the water in the sink and after shutting off the water, the refrigerator made the noise again. I believe the noise is from something in the plumbing and not having to do with the refrigerator. I tightened the door handle and relayed the information to the customer. Unit is good to go."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/24/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Customer stated the issue is the unit is only cooking one side of the oven in the lower section. Ordering bake element to resolve issue.; ordrng 1 WPW10546517 (elmnt-bake)
Near San Antonio, TX 78245
Richard G.
Job Details: 01/24/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Customer complaint is no power to unit. Checked outlet, no power. Breaker outside was tripped, reset breaker. Checked fuses in unit, all good. Checked all other connections, all good. Tested to complete. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78253
Christian G.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: freezer leaking. Previously found condensation by ice bin and fan motor running constantly. Replaced both. Noticed burnt wire by fan motor harness. Ordering freezer harness w/thermistor.; ordrng 1 W11405276 (HARNESS) and 1 WPW10384183 (thermistor)
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Dispenser not releasing rinse aid. Will drop soap. Installed new dispenser. No issues during testing. Tested to complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer is experiencing a twangy loud intermittent noise. Has been getting worse recently in noise and duration. 5 to 10 minutes at a time. Took temperatures in the freezer at -6 degrees F and 41 F in fresh food section. Conducted diagnostics and all loads were running correctly. Found the refrigerator not leveled accurately. Found fresh food section temperature set at 40 degrees F. I tried to replicate the sounds by pushing on the cavity of the refrigerator from both side while the compressor and the evaporator were on test mode and could not replicate. I changed the temperature in the fresh food section from 40 to 37 degrees F, balanced the refrigerator. Asked the client to give us a call if they have any further issues. Fully operational. Job complete."
Near Alamo Heights, TX 78209
Steven G.
Job Details: 01/24/2020
MW-HOOD COMBO KITCHENAID KMLS311HSS1 Checked microwave found support bolt for mounting microwave installer stripped and cannot remove ordered parts will need double labor for cutting bolt off and dropping microwave down to repair ; ordrng 1 W10821385 (hard-mount) and 1 W11122643 (NUT)
Near San Antonio, TX 78216
Steven G.
Job Details: 01/24/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DP01 Checked oven found F2 E1 fault code tried to clear code kept coming back upper oven door staying open ordered hinges ; ordrng 2 W10725130 (HINGE DOOR)s and 1 W11232121 (TOUCHPAD )
Near Helotes, TX 78023
Richard G.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT910SAYE2 "Customer complaint is that the unit is leaking from the bottom. Verified leak from sump/motor assembly. Quoted cost of repairs. Customer will buy a new unit. Collected service call fee. Customer is retired military"
Near San Antonio, TX 78253
Christian G.
Job Details: 01/24/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue stated by customer: double oven displaying lower cooling fan speed error. Ordered harness. Wrong harness came in. Ordering correct part.; ordrng 1 W10562910 (harns-wire) and 1 W11177679 (harns-wire) and 1 W11225365 (harns-wire) and 1 W11233570 (harns-wire)
Near San Antonio, TX 78215
Colton B.
Job Details: 01/24/2020
WASHER MAYTAG MVWX655DW1 Issue was a blown bearing on gearcase. Replaced gearcase to resolve issue. Unit tested good. Oil was present under machine. Cleaned work space with bleach but also alerted customer of oil under machine for further cleaning.
Near San Antonio, TX 78259
Devon F.
Job Details: 01/24/2020
WASHER WHIRLPOOL WTW4855HW1 Customer complaint was unit would make noise during spin cycle tested unit in spin mode no noise checked for error codes no codes showed maintenance the spin cycle to verify noise noise unit is operating as designed.
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/24/2020
DRYER AMANA NED4655EW1 Customer already had vent kit. Kit failed. Vent is not clogged or any debris. Unit blowing but no heat. Ordered replacement thermal fuse. Ordered heater also just in case. Collected 113.66 for service call.; ordrng 1 W10724237 (HEATER) and 1 WP3392519 (THERMAL FUSE)
Near Medina, TX 78055
Justin
Job Details: 01/24/2020
WASHER MAYTAG MHW5630HW0 "F5E2, F0E5,and F5E2 stored in system. Cleared out faults, Found unit not leveled. Leveled and ran through diagnostics. Unit is good to go. Went over survey with customer and leave behind."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/24/2020
WASHER WHIRLPOOL WFW560CHW0 Customer stated that he issue is the unit is displaying OB code. Ran diagnostics and found F0E5. Ran automatic test cycle to ensure good unit function. Educated customer on proper loading procedures. Unit testing good with no further issues at this time. Yes to survey.
Near San Antonio, TX 78259
Jim G.
Job Details: 01/24/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Replaced control however it appears the switches are also not functional. Ordered part. ; ordrng 1 W11033422 (interlock)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/24/2020
DISHWASHER KITCHENAID KDTE334GPS0 Replaced inlet tubing and valves. Issue resolved. No leaks.
Near Pipe Creek, TX 78063
Justin
Job Details: 01/24/2020
RANGE WHIRLPOOL WFE320M0EW2 Found wire harness burnt and damaged at terminal block. Will need main harness.; ordrng 1 W11416847 (MAIN HARNESS )
Near San Antonio, TX 78209
Steven G.
Job Details: 01/24/2020
RANGE WHIRLPOOL WFG320M0BS3 "Checked range found damaged control panel, replaced damaged parts ready for sale"
Near Bandera, TX 78003
Justin
Job Details: 01/24/2020
DRYER MAYTAG MEDB835DC4 "F4E3 stored in unit, ran unit through diagnostics. All test passed, lowered my legs on the front of unit. Showed customer about not selecting wrinkle prevent, also showed them how the sensor dry works. Unit is good to go."
Near Spring Branch, TX 78070
Ivan B.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced control and evap motor. All components passing service diagnostic. Unit operating as designed.
Near Universal City, TX 78148
S. L.
Job Details: 01/24/2020
DISHWASHER KITCHENAID KDPM354GPS0 "Found carpet was wet upon arrival and drain hose under sink was damaged from what appears to be from rodent, removal of unit found more damage from rodent snapped picture of this called Trade Partners spoke to Becca SR number 7726952606 report findings parts she wanted to talk to tech line spoke to Kathy SR number for tech line is 7726970833. She advised me this repair not covered under since issue linked to rodent problem. Went back told customer about this and to get problem corrected before I can quote on repairs. Spoke to NR let him know what Whirlpool said he agreed not to quote till problem taken care of. Call completed."
Near San Antonio, TX 78217
Devon F.
Job Details: 01/24/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Customer complaint was unit would not drain ordering new drain pump to resolve issue.; ordrng 1 W10825875 (pump)
Near Converse, TX 78109
S. L.
Job Details: 01/24/2020
RANGE WHIRLPOOL WFG505M0BS3 Removed unit removed rear panel replaced control reassembled preheated and tested unit all operations normal advised of survey.
Near San Antonio, TX 78258
Devon F.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Customer complaint was unit would leak water on the floor checked drain tube for ice and rubber duck bill is closed shut tried putting thin wire through can’t go thru called tech line they said unit unrepairable 7726971814
Near San Antonio, TX 78253
Richard G.
Job Details: 01/24/2020
WASHER WHIRLPOOL WFW6620HC "Replaced wiring harness and heater. Ran unit through diagnostics and cleared error codes. Ran automatic test, all steps passed. No error codes. Tested to complete. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Freezer still frosting on bottom right corner. Found small gap in seal. Fixed seal. Will need other parts to complete repairs. ; saved tckt
Near San Antonio, TX 78232
L
Job Details: 01/24/2020
DISHWASHER MAYTAG MDB7959SHZ0 Issue is rack not staying in place. Found parts are damage. Ordering new part ; ordrng 2 W10251047 (cover)s and 1 W10609578 (adjuster) and 1 W10609579 (adjuster) and 1 W10609586 (support) and 2 W10627763 (adjuster)s and 2 W10663572 (clip)s
Near Shavano Park, TX 78231
L
Job Details: 01/24/2020
ICEMAKER (STANDA SCOTSMAN CU50PA-1B Issue is unit not making enough ice. Found thermostat bracket to be out place. Lower than usual. Not letting more ice be produce do yo been low. Fix thermostat. No other issues job complete. Attach pics of purchase date
Near , TX 78253
Christian G.
Job Details: 01/24/2020
RANGE WHIRLPOOL WFE975H0HZ1 Issue stated by customer: oven not heating properly. Replaced control and sensor. Unit test good. Informed customer of survey.
Near Castroville, TX 78009
Jesus C.
Job Details: 01/24/2020
RANGE MAYTAG MGR6600FZ1 Error code F0E1. Control is bad. Installed new control. Ran broil for 15 minutes. No error codes. Unit is working properly. Tested to complete.
Near San Antonio, TX 78227
Richard G.
Job Details: 01/24/2020
DRYER WHIRLPOOL WED5000DW2 Complaint of a grinding noise when running. Found a bad motor. Ordering motor and blower wheel.; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near Helotes, TX 78023
Tommy B.
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Icemaker was not dispensing ice due to faulty shaft. Replaced with new parts to resolve issue. Unit testing good now. Collected parts cost
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/24/2020
WASHER MAYTAG MHW5630HC0 Installed new shocks. Tested washer. No excessive vibration. Unit is working properly. Tested to complete.
Near San Antonio, TX 78232
L
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 Issue is water not dispensing right. Found bad water valve ordering new valve ; ordrng 1 W10908836 (valve) and 1 W11095287 (valve)
Near San Antonio, TX 78247
Devon F.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Customer complaint was unit would not dispense ice properly and the fridge door indicator light does not come on or sound ordering new solenoid and UI panel to resolve issue.; ordrng 1 WPW10309866 (solenoid) and 1 WPW10521642 (cntrl-elec)
Near Bandera, TX 78003
Justin
Job Details: 01/24/2020
WASHER AMANA NTW4516FW3 "Replaced bad drain pump, ran calibration and diagnostics. Tested unit to complete."
Near Bergheim, TX 78004
Jim G.
Job Details: 01/24/2020
MICROWAVE OVEN JENN-AIR JMW2427DB01 Replaced console. Issue resolved.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/24/2020
WASHER MAYTAG MVWB835DW0 Customer stated that the unit sounds like a jet taking off during spin. Found issue to be bad g arcade. Ordering parts to resolve issue.; ordrng 1 W10811956 (drum assy)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/24/2020
WASHER WHIRLPOOL WTW8540BW1 "Unit making noise during spin cycle. Found cause to be blown bearing. Ordering outer tub with shaft to resolve the issue. Needs Auth ; rqstng P&A on 1 W10381078 (outer tub), states that autho needed"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/24/2020
RANGE WHIRLPOOL WFE510S0HW1 "Found damage to new cooktop, will need to order to resolve this issue.; ordrng 1 W11178790 (cooktop)"
Near San Antonio, TX 78230
Steven G.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator found refrigerator and freezer temperature at normal, not a sealed system problem unit seems to ice up in a month customer to watch and call so I can get back and find out what’s wrong"
Near Portland, TX 78374
John L.
Job Details: 01/24/2020
WASHER AMANA NTW4516FW3 "Inspected unit, found no issues with control. Ran a few tests, unit runner no normal. Only issue found with suspension, front rods have to much give. Bounces around when in spin. Replace to resolve.; ordrng 1 W10821951 (suspension)"
Near San Antonio, TX 78260
Jim G.
Job Details: 01/24/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS05 "Replaced thermal fuse and TOD. High temp thermostat on lower oven. Issue resolved. ; used 1 W10545291 (THERMAL FUSE), and 1 WP4449751 (THRMST-FIX) from stock"
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/24/2020
DRYER MAYTAG MED5630HC0 Installed new seal from service pointer. Dryer runs quietly. No further issues. Tested to complete.
Near Rockport, TX 78382
John L.
Job Details: 01/24/2020
ICEMAKER KITCHENAID KUIX505ESS1 "Ran diagnostics, ran rest on components. All components seem to be working fine except for grid cutter which is broken. Ran unit to make ice, unit pours water into reservoir but will not dump out as should possible issue with sensor. Waited to see if unit does make ice.; ordrng 1 W10485968 (grid-cuttr) and 1 W10747426 (pump)"
Near Schertz, TX 78108
S. L.
Job Details: 01/24/2020
DRYER MAYTAG MEDB850YG0 "Unit has bad idler pulley causing squeaking and cabinet needs changing out. Removed drum vacuumed out cabinet element blower, tested thermostats element. Replaced idler pulley and rollers from dryer repair kit from van, belt will not fit this model but belt is in good condition does not need to be changed at this time. Tested unit all operations normal normal advised customer to have vent cleaned cost for service fee labor and part with tax paid in full.; used 1 4392067 (REPAIR) from stock"
Near Falfurrias, TX 78355
Adam
Job Details: 01/24/2020
RANGE AMANA ACR4303MFB1 Inspection of unit shows no error codes but right rear burner without heat consistently. Also control board not always responding to keep pressing. Replace both to resolve issue; ordrng 1 W10259867 (elmnt-surf) and 1 W10837801 (cntrl-elec)
Near San Antonio, TX 78240
Colton B.
Job Details: 01/24/2020
MW-HOOD COMBO WHIRLPOOL WMH76719CS-5 "Issue was a no heat microwave. Replaced magnetron and transformer. The diode I got was wrong and the capacitor was rusted. Unit now heats. Won’t complete steam cleaning cycle, finding the humidity sensor to be at fault. Customer explicitly stated that he does not want unit uninstalled again and is fine with the unit as is. Am notifying NR and AE of situation and marking as complete."
Near San Antonio, TX 78216
Steven G.
Job Details: 01/24/2020
WASHER MAYTAG MHW6630HW0 "Checked washer customer complaint is that washer won’t turn off, ran diagnostics found no fault codes ran cycle after talking with customer found fresh button was pushed advised on use, customer understands Washer is ok"
Near Falfurrias, TX 78355
Adam
Job Details: 01/24/2020
REFRIGERATOR MAYTAG MFI2569VEM1 Inspection of unit shows start device not engaging compressor. Wash and turn is keeping the unit from cooling. Unit is out of warranty and customer was charged. Customer is aware that cost of parts was a rough estimation only and labor plus parts will be due upon installation next visit. Ordering start device and capacitor to resolve issue.; ordrng 1 2264017 (sub 2169373) and 1 W10197428 (start device)
Near San Antonio, TX 78230
Steven G.
Job Details: 01/24/2020
REFRIGERATOR KITCHEN AID KBSN608ESS00 "Checked refrigerator found lights in freezer and refrigerator dim, customer had a light replaced light in freezer all lights are working properly now"
Near Victoria, TX 77905
Michael
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "The customer says ice maker is making too much ice. Tested ice maker, it’s working normal the and plastic extension shut off and shut off arm are good. The display wasn’t functioning properly. Ordered new UI and rescheduled customer ; ordrng 1 W11043015 (panel-ui)"
Near Victoria, TX 77904
Michael
Job Details: 01/24/2020
WASHER MAYTAG MVWX655DW1 "F7E6, F7E5, F7E7 error codes, cleared error code and all connections are good. Would not spin through calibration or diagnostics. Removed the capacitor and tested, it’s a bad capacitor, ordered part to resolve issue.; ordrng 1 W11395618 (CAPACITOR )"
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/24/2020
OVEN ELECTRIC (D KITCHENAID KODE300ESS00 "Found no error codes. Upper Oven:When preheating the oven to 250 F. Once it reached temp on display, my thermometer reached 187 F in center of oven. The customers were at 200. This was at 11:50 am. At 11:57 am my thermometer was only at 217 degrees F. All three thermometers reached 250 F after 7 minutes. The highest my thermometer reached before cycling down was 269 F. That was at 12:50pm. By 12:12 the temperature did not cycle lower than 251 F. It finally dropped below 250 F at 12:13 pm. It cycled down to 246 F T 12:15 pm. The temperatures were cycling high.It took 18 minute to cycle up then cycle down.Lower Oven:When preheating the oven to 250 F. Once it reached temperature on display, my thermometer reached 252 F at 12:27 pm. I have never seen the actual temperature reach before the display. it cycled up to 289 F by 12:30pm . It cycled back to 250 F by 12:44 pm. It cycle below 250 F as far as 212 F at 13:01 It finally started cycling up at
Near San Antonio, TX 78207
Jesus C.
Job Details: 01/24/2020
DRYER AMANA NED4600YQ1 Installed new dryer and blower wheel. Unit heating. No further issues. Tested to complete.
Near Corpus Christi, TX 78412
John L.
Job Details: 01/24/2020
DRYER WHIRLPOOL WED49STBW "Inspected unit found issue to be with roller shafts, scarring on shafts causing unit to be noisy. Replace shafts and rollers to resolve this issue.; ordrng 1 3397590 (sub 349241t) and 1 W10359269 (support roller shaft) and 1 W10359270 (support roller shaft)"
Near Victoria, TX 77901
Michael
Job Details: 01/24/2020
WASHER MAYTAG MVWB835DW3 "F2E1 error code, stuck key, cleared error code, calibrated and performed a diagnostics test. The appliance is working normal, but the gearcase is making a loud noise, ordered part to resolve issue.; ordrng 1 W10811956 (drum assy)"
Near Pipe Creek, TX 78063
Justin
Job Details: 01/24/2020
WASHER MAYTAG MVWB865GW0 "F0E3 stored in unit, customer says the clothes are still wet at end of cycle. Checked hoses, contacted mike from techline to document findings. Went over loading procedures and settings with customer. Went over survey with customer and leave behind."
Near San Antonio, TX 78214
Jesus C.
Job Details: 01/24/2020
WASHER MAYTAG MVWB765FW3 No issues with washer. Unit is working as designed. Job complete.
Near Corpus Christi, TX 78412
John L.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ "Inspected unit found possible water leak from inlet, also found signs of water leak from door. Leak from vent and dispenser. Replace these components to resolve issue.; rqstng P&A on 1 8531323 (gasket) and 1 W10195032 (deflector) and 1 W10195536 (water inlet) and 1 W10469574 (vent) and 1 W10620296 (detergent dispenser)"
Near San Antonio, TX 78258
Devon F.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer complaint was unit would leave walls wet after cycle called tech line spoke with he stated that it would take about a year for unit to not leave walls wet after cycle stated unit is operating as designed. Rick 7726972543.
Near Goliad, TX 77963
Michael
Job Details: 01/24/2020
RANGE WHIRLPOOL WFE770H0FZ2 "Called and spoke with the customer, asked if we could reschedule for tomorrow 01/24/2020. Rescheduled customer ; schdld next appmnt for 1/24 FRI !"
Near Victoria, TX 77904
Michael
Job Details: 01/24/2020
UPRIGHT / CHEST WHIRLPOOL WZC3122DW01 "Starting device and capacitor are good, amps are low, .58 amps, possibly low on Freon, sealed system issue. ; ordrng 1 WPW10143759 (dryer)"
Near Cibolo, TX 78108
S. L.
Job Details: 01/24/2020
WASHER WHIRLPOOL WTW8040DW0 Replaced lid ran service cycle tested all operations normal balance paid in full.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 01/24/2020
RANGE KITCHENAID KSDB900ESS3 Last trip found stripped and sharp screws. Replaced screws and wiped glass. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Corpus Christi, TX 78412
John L.
Job Details: 01/24/2020
WASHER MAYTAG MVWB765FW3 "Ran diagnostics, received F2E1 stuck button, ran ui test. All keys registered during test, tested normal wash. Unit would not allow selection, after a few tries was able to start a cycle. Issue with main controller. Replace to resolve.; ordrng 1 W11183368 (cntrl-elec)"
Near Kingsville, TX 78363
John L.
Job Details: 01/24/2020
REFRIGERATOR MAYTAG MRT118FFFZ05 "Unable to do job, requires lock ring kit which do not have on hand. Will need to reschedule and return with lock ring kit to finish job. Make sure appointment is in afternoon.; schdld next appmnt for 1/27 MON !"
Near San Antonio, TX 78216
Steven G.
Job Details: 01/24/2020
WASHER MAYTAG MVWB835DC4 "Checked washer ran diagnostics found Long Fill code ran test found rats had chewed through pressure switch hose, replaced hose checked operation unit working normal now ; used 1 WP353244 (HOSE) from stock"
Near San Diego, TX 78384
Adam
Job Details: 01/24/2020
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows no error codes. But manual and automatic testing results in same outcome wash plate is free spinning from gear case shaft unable to separate the two. Replace wash plate gear case actuator capacitor clutch and belt to resolve issue. Job will require authorization; rqstng P&A on 8 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10748956 (suspension)
Near Salem, VA 24153
Chris S.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 The cooling had just turned off with all the lightning still on. Will order and replace the UI. ; rqstng P&A on 1 W11092503 (panel-ui)
Near San Antonio, TX 78217
Devon F.
Job Details: 01/24/2020
WASHER WHIRLPOOL CAE2795FQ0 Customer complaint was unit would leave clothes wet at end of cycle replaced inlet valve to resolve issue unit is operating as designed. Collected labor 100 card.
Near Salem, VA 24153
Chris S.
Job Details: 01/24/2020
DRYER MAYTAG MEDB855DC4 The control relay isn’t closing when it should thus no sending power to the element. ; rqstng P&A on 1 W11158453 (cntrl-elec)
Near Radford, VA 24141
Uriah B.
Job Details: 01/24/2020
BELLA KITCHENAID KRFC704FBS00 Needs drier and RC evap. Suspect leak in the RC evap. Temps averaging 48 in the RC and 23 in the FC. Settings at recommended settings. Evap not in stock at Whirlpool or vendors. Will take 15 business days to track down. ; ordrng 1 W10865322 (evaporator) and 1 W11109499 (drier-tube)
Near Roanoke, VA 24018
Chris S.
Job Details: 01/24/2020
WARMING DRAWER KITCHENAID KOWT100ESS00 The left drawer slide is coming apart. ; ordrng 1 WPW10188461 (slide-drwr)
Near San Antonio, TX 78247
Devon F.
Job Details: 01/24/2020
MW-HOOD COMBO WHIRLPOOL WMH53520CS6 "Customer complaint was unit would no power on took unit down replaced fuse and microswitches to resolve issue unit is operating as designed.; used 1 W10138793 (FUSE-THRML), and 1 W10727360 (SWITCH) from stock"
Near Salem, VA 24153
Chris S.
Job Details: 01/24/2020
ICEMAKER WHIRLPOOL WRS586FLDM01 The icemaker wasn’t producing ice and overflowed a few times. The ice dispenser motor is getting voltage but isn’t running. ; rqstng P&A on 1 W11202789 (motor) and 1 WPW10251076 (icemaker)
Near Kingsville, TX 78363
Adam
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL GT2SHMXMS01 Arrived at customers location customer states job was meant to be canceled. Issue resolved
Near Falfurrias, TX 78355
Adam
Job Details: 01/24/2020
DRYER MAYTAG MEDC465HW0 Inspection of unit shows dryer in good working order. Customer is having a long drive times because of restricted airflow. Advise customer to clean out and reset exhaust hose to shortest most direct route to resolve issue.
Near Freer, TX 78357
Adam
Job Details: 01/24/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 1827. Arrived at customers location unit is considered out of warranty tried to call partner team to get concession. Partner team stated their systems are down and would be unable to provide any help in this regard advised to tell customer to try and call back and get Concession for themselves. Asked customer service rep for an SR number rep stated unable to provide SR number because again systems are down but said she would try to make note in customers file. Issue resolved
Near Benton, AR 72015
Doug M.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Inspected unit for not starting, ran service diagnostics found wash motor not starting with 120v at motor, diagnosed to need pump motor assembly ; ordrng 1 W11025157 (pump&motor)"
Near Corpus Christi, TX 78412
John L.
Job Details: 01/24/2020
DRYER MAYTAG MEDB765FW "Replaced overlay, issue has been resolved."
Near Roanoke, VA 24019
Chris S.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 I installed the control and evaporator wire harness. I checked operation. All operations check ok.
Near Draper, VA 24324
Uriah B.
Job Details: 01/24/2020
FREEZER WHIRLPOOL WRT318FZDW01 "Cx is still experiencing freezing, even on the warmest refrigerator setting. Temp is holding at about 17 in the RC on the top shelf, around 20 elsewhere in the fridge, and around 0 in the FC. Frozen food on top shelf, door, and other spots. New thermistors last time we were out. Replaced control. If we get called back, Per techline break styrofoam away from thermistor to increase airflow across the thermistor. Also set the freezer to the max temp to restrict some airflow to the refrigerator. SR. 7726970899"
Near Roanoke, VA 24012
Chris S.
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL DP1040XTXQ5 They canceled service.
Near Roanoke, VA 24019
Chris S.
Job Details: 01/24/2020
WASHER MAYTAG MHW5630HC0 The water was leaking from the dispenser. There was a screw holding the dispenser box that wasn’t installed correctly. I reinstalled the screw and checked operation. All operations check ok.
Near Blue Ridge, VA 24064
Chris S.
Job Details: 01/24/2020
DISHWASHER KITCHENAID KDPE234GPS0 I installed both hinges and checked operation. All operations check ok.
Near Radford, VA 24141
Chris S.
Job Details: 01/24/2020
OVEN WHIRLPOOL WFE525S0HZ1 If installed both hinges and checked operation. All operations check ok. ; pckd up 1 W10299227 (hinge-door)
Near Pearcy, AR 71964
Doug M.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced water valve due to shorted solenoid not allowing water to dispense , tested unit operation checks ok"
Near Hot Springs, AR 71901
Doug M.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced ice maker due to not making ice with 120v to ice maker and ice maker not cycling, tested unit operation checks ok"
Near San Antonio, TX 78248
Ivan B.
Job Details: 01/23/2020
FREEZER WHIRLPOOL WZF34X16DW04 Checked refrigerator all operation normal and components functioning as designed. Customer complaint of noise most likely due to copper tubing vibrating off each other. Re aligned the tubing where it will not touch. Unit did not reenact previous noise so I could not pin point the sound. Also explained to customer that the tight seal of the door is normal. Customer does not agree with findings and would like that annotated.
Near San Antonio, TX 78254
Christian G.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Issue stated by customer: console cracked. Replaced console, unit test good. Informed customer of survey."
Near San Antonio, TX 78222
Steven G.
Job Details: 01/23/2020
DRYER MAYTAG MEDB855DC4 "Arrived at home to fix dryer customer informed me that Lowe’s changed unit out, so I guess when Lowe’s calls we can fix it there."
Near Alamo Heights, TX 78209
S. L.
Job Details: 01/23/2020
MICROWAVE OVEN JENN-AIR JMW2430DP01 Removed unit with dolly removed console replaced console and replaced oven acu. Reassembled installed unit set unit to model and finished set up. Tested unit all operations normal.
Near Kerrville, TX 78028
Sherman
Job Details: 01/23/2020
DRYER MAYTAG MEDC215EW1 Upon arrival customer said electrician came out and replaced blown fuses. She wanted me to double check unit to be safe. Unit is functioning as designed. No further issues at this time. Tested unit. Heating up as designed. Yes to survey and leave behind.