Near Cave Spring, VA 24018
Chris S.
Job Details: 12/04/2019
REFRIGERATOR JENN-AIR JFX2897DRM02 The freezer module isn’t working causing the refrigerator modules are also out. Will replace the freezer module. ; ordrng 1 W11205083 (module)
Near Roanoke, VA 24014
Uriah B.
Job Details: 12/04/2019
WASHER MAYTAG MVWC416FW1 Needs agitator.; ordrng 1 W10836692 (agitator)
Near Lake Hamilton Township, AR 71913
Doug M.
Job Details: 12/04/2019
OVEN WHIRLPOOL WOS72EC7HV01 "Inspected unit for display blanking out, performed service diagnostics found no error codes, called tech line tech said this model will put itself to sleep, customer just has to hit power button to restore display. Verified normal operation unit checks ok SR#7726539599"
Near Blacksburg, VA 24060
Chris S.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 The inverter box is getting voltage and the compressor ohms out correctly but the compressor doesn’t seem to be getting power to start and run. Will replace the inverter box. ; ordrng 1 W11087200 (invrtr-box)
Near Salem, VA 24153
Uriah B.
Job Details: 12/04/2019
WASHER MAYTAG MVWX655DW1 Given the cx has had another tech out and supposedly changed the suspension. Still has a wobble in spin with nothing in it. Needs basket and driveshaft/gearcase.Will need Lowe’s approval. ; ordrng 1 W10752719 (basket) and 1 W11035751 (gearcase)
Near Pulaski, VA 24301
Uriah B.
Job Details: 12/04/2019
OVEN WHIRLPOOL WFE505W0HS1 Hinge pin popped. Needs both hinges. ; ordrng 1 W10347464 (hinge-door) and 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Benton, AR 72015
Doug M.
Job Details: 12/04/2019
DISHWASHER KITCHENAID KDTE104ESS "Inspected unit for not heating, looked up codes found the 7-1 no heat error, performed auto test, found at the end of test heater did come on, found hot water supply is 100 degrees, informed customer hot water supply should be around 120 degrees, or main control board will disable heater again. Verified normal operation unit checks ok"
Near Dublin, VA 24084
Chris S.
Job Details: 12/04/2019
DRYER WHIRLPOOL WED4815EW1 The dryer is running and heating but the timer isn’t moving. ; ordrng 1 WPW10185982 (timer)
Near Little Rock, AR 72211
Doug M.
Job Details: 12/04/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Inspected unit for not making ice, test found that the customer is packing the freezer to full and the air flow from the bottom isn’t reaching the the ice maker. Informed customer about air movement, ice maker has ice in the mold, a nd I’ve bin is full,unit checked ok."
Near Hot Springs, AR 71909
Doug M.
Job Details: 12/04/2019
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for not completing cycle,performed service diagnostics found cold water not entering unit,removed supply line found water supply good,diagnosed to need fill valve; ordrng 1 W11210459 (valve)"
Near Whittington Township, AR 71901
Doug M.
Job Details: 12/04/2019
WASHER WHIRLPOOL WFW5090JW0 "Inspected unit for not starting,performed service diagnostics found partial display and unit would not advance through test,diagnosed to need ccu and ui board ; ordrng 1 W11334605 (ELEC CNTRL ) and 1 W11367297 (UI BOARD )"
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/03/2019
RANGE WHIRLPOOL GR448LXPQ2 "Customer stated that they must use higher settings than usual for cooking. Called techline spoke to Andrew. 7726522866; rqstng P&A on 1 8188048 (COOKTOP), states that autho needed"
Near San Antonio, TX 78247
Devon F.
Job Details: 12/03/2019
WASHER MAYTAG MVWB835DW "Customer complaint was unit Will not turn on, tested control board for proper voltage pass and control board led light flashing. Ordering new control panel to resolve issue. Called AIG auth 451.35 for parts and labor; ordrng 1 W11112656 (console)"
Near San Antonio, TX 78253
Richard G.
Job Details: 12/03/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the unit will sometimes shut off and will have to unplug unit and plug it back in to get it to work. Entered diagnostics and found error codes F6E4, UI to control state status. Ordering UI and control.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297709 (console)"
Near San Antonio, TX 78232
Devon F.
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 Customer complaint was unit would not light when dark in room replaced unit UI to resolve issue unit operating as designed.
Near San Antonio, TX 78232
Devon F.
Job Details: 12/03/2019
DISHWASHER KITCHENAID KDFE104DSS5 Customer complaint was unit wouldn’t dry ran diagnostics got error codes F4E3 wash motor not running and F7E1 for heater ran diagnostics mode to recalibrate units heater unit operating as designed.
Near San Antonio, TX 78211
Jesus C.
Job Details: 12/03/2019
WASHER AMANA NTW4516FW2 Tested washer. Found suspension is bad. Will ordering new suspension. ; ordrng 1 W10821951 (suspension)
Near San Antonio, TX 78232
Devon F.
Job Details: 12/03/2019
WASHER MAYTAG MVWB835DW3 Customer complaint was unit would walk on spin cycle. Readjusted spring holders and adjusted unit legs to stabilize the unit. Unit is operating as designed. Collected SC of 113.66 check
Near Boerne, TX 78015
Douglas H.
Job Details: 12/03/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "CB contacted techline due to frame damage, spoke to Kevin. Whirlpool will review damage. Sr 7726522710. Made unit functional by installing slide arm."
Near San Antonio, TX 78254
Justin
Job Details: 12/03/2019
DRYER WHIRLPOOL WED5000DW2 "Found outside vent blocked with a plastic piece, removed piece and unit has proper air flow. Fixed duct and secured it better going to outside vent."
Near San Antonio, TX 78263
Steven G.
Job Details: 12/03/2019
DRYER WHIRLPOOL WED8620HC1 "Checked dryer found stains from where water had ran, advised tech line SR7726523034 Andrew advised to replace valve and cap, but customer had pillows on dry rack and rack is tilted towards door, I think that caused water to pool and run to door and drip outside, Mrs Kotara is going to use dryer and use without rack and see what happens ; ordrng 1 W11100488 (NOZZLE CAP) and 1 W11157054 (VALVE AND HOSE)"
Near San Antonio, TX 78254
Richard G.
Job Details: 12/03/2019
DRYER WHIRLPOOL MEDB765FW0 Customer complaint is that the dryer will power on but will not run. Verified issue. Found broken door switch. Ordering door switch.; ordrng 1 WP3406107 (switch-dor)
Near San Antonio, TX 78217
Jim G.
Job Details: 12/03/2019
DRYER WHIRLPOOL WED4815EW1 Replaced parts. Issue resolved. Also advised customer to seek landlord help with dryer vent which might be root of issue. ; used 1 279838 (ELEMENT) from stock
Near Boerne, TX 78006
Douglas H.
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Unit was leaking in fresh food area. Found drain line was clogged. Cleared line out tasted drain line everything working properly. Collected service call.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/03/2019
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Customer complaint is that the oven screen goes black. Showed video of it with black lines across it. Entered diagnostics and found F6E0, UI communication error. Ordering control and UI.; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (UI)"
Near San Antonio, TX 78221
Jesus C.
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDF520PADM6 Installed new control. Ran diagnostics. No issues during testing. Unit is working as designed. Tested to complete.
Near San Antonio, TX 78261
Ivan B.
Job Details: 12/03/2019
FREEZER WHIRLPOOL WRF757SDHZ00 Did diagnostics on freezer. Found freezer compartment with heavy frost and ice. Ordered evaporator motor. Rescheduled 12/6; ordrng 1 W11215582 (EVAP MOTOR)
Near San Antonio, TX 78253
Richard G.
Job Details: 12/03/2019
RANGE WHIRLPOOL WEG750H0HZ0 "Customer complaint is that the burners are still having pressure issues and that there are orange tips on top of the blue flame. Attempted to adjust burners at valves,no change. Called techline, spoke with Andrew. Says it sounds like a gas supply issue. Customer should have someone measure the gas supply pressure coming into the gas line at the wall. Looking for 28-35cm of water column pressure. Also states that the regulator could go bad again if being used while pressure is bad, will need to order new pressure regulator ( W10861656 ) if called back out. States that the orange tips are normal since it is a new unit and nothing is clogged. sr#7726524346"
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Temperatures were normal in both freezer and fresh food. Customer was complaining about the left side icing up and then going away. I had reattached the top bin in the freezer on my last visit because it was sticking out and therefore preventing a solid seal of the freezer door. Upon further examination, both bin front panels had damaged clips. Causing them to pop up when being opened. The icing up problem could be due to that or the panels on occasion propping the door open. It looks like it has a good seal though. I have ordered some replacement parts. Ran component tests and they all checked out. However I did notice that the step 6 defrost option would not come up. There might be a slight defrost issue or perhaps a slight Freon leak. Because the defrost part of diagnostics did not come up, I’m ordering and new control board as well. Customer would like a sealed system tech to double check on the return visit.; ordrng 1 W10564680 (ASSEMBLY PAN
Near San Antonio, TX 78205
Ezequiel V.
Job Details: 12/03/2019
RANGE WHIRLPOOL WFG320M0BW2 Replaced spark module range started working as designed. No error codes found during testing. No issues found during operation. Job complete.
Near San Antonio, TX 78254
Justin
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Replaced and installed new icemaker assembly. Customer will keep and eye and on unit and call if she doesn’t see ice within 24 hours.
Near San Antonio, TX 78216
Ivan B.
Job Details: 12/03/2019
WASHER WHIRLPOOL WTW4816FW2 Replaced gearcase and splutch. Unit operating properly. No further issues at this time. Yes to survey and leave behind.; used 1 W10721967 (CAM) from stock
Near Pleasanton, TX 78064
Jesus C.
Job Details: 12/03/2019
WASHER WHIRLPOOL WFW92HEFC0 Tested washer. Found error codes F3E1. Error codes is pressure system fault. Ran diagnostics cycle. No issues during testing. Pressure sensor test good. Air trap is clear. Pressure hose is clear. Noticed drain hose inserted fully into wall pipe. Fixed hose. Called techline. Issue might have been caused by buildup of back pressure from drain hose. If issue continues recommend replacing pressure Hose and air trap. Sr 7726525366. Collected service fee. Job complete. Parts estimateHose PN: W10509002 Air trap PN: W1083158635
Near Pleasanton, TX 78064
Jesus C.
Job Details: 12/03/2019
RANGE WHIRLPOOL WFC150M0EB3 Customer complaint about coils not heating properly and oven not heating properly. Tested oven. Oven is working as designed. Advised coils are working properly. Will order updated burners from service pointer. ; ordrng 1 W11371990
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 12/03/2019
DRYER MAYTAG MED6630HW0 Replaced control board. Fully operational. Job complete.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Upon arrival customer stated unit was functioning properly. No need for service. Yes to survey and leave behind.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/03/2019
WASHER WHIRLPOOL WTW5000DW2 Swapped drive hub per techline. Did not resolve issue. Called techline spoke to Chris. Unit will be placed under review. Whirlpool to swap out.
Near San Antonio, TX 78249
Justin
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Found the water filter faulty on unit, will order the bypass and reschedule the valve for next visit, recommend replacing water filter in the the meantime. Customer is requesting AM appointment. ; ordrng 1 W11395888 (BYPASS )"
Near Bulverde, TX 78163
Jim G.
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Replaced motor and sump. Issue resolved.
Near Shavano Park, TX 78230
Tommy B.
Job Details: 12/03/2019
WASHER WHIRLPOOL MAVT346AWW Customer stated that the unit is operating louder than usual and also leaking water. Found issue to be broken drain pump. Preserving parts to resolve issue. Collected service call.; ordrng 1 WP35-6780 (pump-water)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRFC604FSS02 Tested unit found wattage draw at 100% compressor running was 55 watts. Wattage is suppose to be between 120 150 watt draw. Compressor is bad. Customer wants to call kitchen aid to exchange unit. ; ordrng 1 W10819813 (compressor)
Near Bulverde, TX 78163
Jim G.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Kevin SR# 7726527874 sound was normal. No issues found.
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced valve. Fully operational. Job complete.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL GI6FARXXB02 "Checked refrigerator freezer, light was intermittent replaced socket and rocker switch. Light is working as designed. No further issues with light. Freezer working as designed. Refrigerator cooling as designed. Job complete."
Near San Antonio, TX 78230
Tommy B.
Job Details: 12/03/2019
MW-HOOD COMBO WHIRLPOOL WOC75EC7HS00 Customer stated that the unit is vibrating and making a humming noise once it exceeds 400°. Preheated oven and observed the blower fan creating the conditions for the vibration. Ordering new blower fan to resolve issue. Unit under warranty for one year after purchase date.; ordrng 1 W11109174 (blower)
Near San Antonio, TX 78223
Jesus C.
Job Details: 12/03/2019
DRYER MAYTAG MEDC465HW0 Installed new temp switch. Dryer is heating good. No further issues. Tested to complete.
Near San Antonio, TX 78260
Jim G.
Job Details: 12/03/2019
DISHWASHER KITCHENAID KDTM354DSS4 Replaced final part. Issue resolved.
Near San Antonio, TX 78251
Richard G.
Job Details: 12/03/2019
WASHER MAYTAG MVWC565FW1 Replaced control. Ran unit through automatic test. All steps passed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78212
Jesus C.
Job Details: 12/03/2019
WASHER WHIRLPOOL WFW72HEDW0 Installed new control. Ran diagnostics test. No issues during testing. Ran normal wash cycle. No further issues. Washer is working properly. Collected payment for parts and labor. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/03/2019
WASHER MAYTAG MHW6630HW0 "Upon arrival, customer didn’t answer the door. Called customer back and customer stated she called in and canceled because Lowe’s came and picked unit up. No further issues at this point."
Near San Antonio, TX 78259
L
Job Details: 12/03/2019
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Issue has smell. Found orifice. Is bad replacing part. W10151347; ordrng 1 W10151347 (orifice (rr))
Near San Antonio, TX 78231
Tommy B.
Job Details: 12/03/2019
REFRIGERATOR [UIS # 40092] n/a Last visit found faulty solenoid. This visit replaced with new part to resolve issue. Unit switching between crushed and cubed ice and is testing good with no further issues at this time.
Near Shavano Park, TX 78249
Tommy B.
Job Details: 12/03/2019
OVEN ELECTRIC (D KITCHEN AID KEBS207SSS04 Customer stated that the issue is the unit is not getting to proper temp. Tested his by preheating oven and recording temperatures during preheating cycle. First high temp is 188.5. Bottom oven high temp was 372.4. Determined issue to be faulty control. Quoted P&L. Collected service call. ; ordrng 1 WPW10312205 (cntrl-elec)
Near San Antonio, TX 78240
Justin
Job Details: 12/03/2019
RANGE KITCHENAID KFEG500EBS1 "Found the surface element burnt with broken coils, replaced and tested unit to complete. Part is covered under extended warranty via SB-Web. Charging for labor only."
Near Natalia, TX 78059
Justin
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF954CIHV00 "New fill tube is defective, has some bends and cracks that would end up leaking in door. Need new fill tube for unit. ; ordrng 1 W11366500 (FILL TUBE )"
Near San Antonio, TX 78258
Jim G.
Job Details: 12/03/2019
RANGE JENN-AIR n/a Replaced both blower and faulty UI control. Issue resolved.
Near San Antonio, TX 78257
Christian G.
Job Details: 12/03/2019
WASHER WHIRLPOOL WTW5000DW "Issue stated. Lid latch not locking, not allowing washer to run. Installed new lid latch. Ran unit through manual diagnostic cycle. Unit test good."
Near San Antonio, TX 78209
Steven G.
Job Details: 12/03/2019
OVEN ELECTRIC (D JENN-AIR JJW2830DS03 "Checked oven temperature found unit starts out cycling normal then starts to go past 350 and goes to 375, ordered parts; ordrng 1 W10622170 (sensor) and 1 W11040195 (CONTROL )"
Near San Antonio, TX 78201
Steven G.
Job Details: 12/03/2019
RANGE WHIRLPOOL WFG505M0BS3 "Checked range customer complained of gas smell, turned unit on found gas leak at turn off range is working properly customer to have plumber to fix problem"
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 12/03/2019
WASHER MAYTAG MVWC565FW1 "Checked washer found F8E1, checked water pressure good pressure. Checked for resistance on J9 good readings ordering new control. ; ordrng 1 W11101488 (cntrl-elec)"
Near Bandera, TX 78003
Douglas H.
Job Details: 12/03/2019
DRYER MAYTAG MEDB765FC0 Customer issue was dryer wasn’t turning. Tested unit everything working properly. Educated customer on use of unit. Yes to survey and leave behind.
Near San Antonio, TX 78257
Christian G.
Job Details: 12/03/2019
DISHWASHER MAYTAG MDB4949SHZ "Issue stated: “UNKNOWN ISSUE, PLEASE SERVICE FOR RESALE. NO PHYSICAL DAMAGE”. Needed to wire dishwasher to Lowe’s supplied plug. Noticed ground wire burnt, cut and re wired. Ran unit through diagnostic cycle. No error codes. Unit test good."
Near Helotes, TX 78023
Christian G.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Issue stated by customer: freezer door corroded and hard to open/close. Installed bracket and slide arms. Unit test good. Informed customer of survey.
Near San Antonio, TX 78212
Jesus C.
Job Details: 12/03/2019
WASHER AMANA NTW4516FW3 Tub is cracked. Will order new tub. ; ordrng 1 W10238320 (tub-outer)
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/03/2019
WASHER WHIRLPOOL WTW8040DW4 Replaced valve and valve harness. Fully operational. Job complete. Valve was covered under 12 month part coverage.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint is that the dw will not drain. Ran unit through diagnostics and unit is operating as normal. Got to drain cycle, and unit slowly drains but does not completely drain. Need to order drain pump.; ordrng 1 W10876537 (drain pump)"
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator found air diffuser not functioning properly. All other functions working as designed.Ordering diffuser.; ordrng 1 W11204060 (diffuser)
Near Castroville, TX 78009
Justin
Job Details: 12/03/2019
WASHER MAYTAG MHW5630HC0 "Replaced pressure switch and tested to complete, unit is working correctly. Customer will run a load tonight and call if any issues occur again."
Near San Antonio, TX 78253
Ezequiel V.
Job Details: 12/03/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Arrived at customer house, Jim received the screws. Understands not being able to install screws. Customer contacted installation techs. Job complete."
Near San Antonio, TX 78260
L
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Issue was unit not cooling. Found Evaporator not working Because it was frozen. Do to clogged drain. Defrosted Evap and drain . Evap fan now running. Unit it’s cooling. no more issues. Service fee collected. Job complete.
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 12/03/2019
RANGE WHIRLPOOL WFC150M0EW3 Replaced control board. Light in oven operating. Bake and broil elements working as designed. Job complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 12/03/2019
COOKTOP GAS WHIRLPOOL W5CG3024XB01 Customer states he canceled appt.
Near San Antonio, TX 78258
L
Job Details: 12/03/2019
WASHER WHIRLPOOL WFW92HEFC0 Issue is unit leaking water. Found broken bellow letting water leak by the door. Ordering new part. ; ordrng 1 W10900509 (bellow)
Near Boerne, TX 78006
Colton B.
Job Details: 12/03/2019
MICROWAVE OVEN KITCHENAID KOCE500ESS07 "Customer issue is that the microwave sometimes takes time to ramp up to full power. Replicated it on first attempt, but not on subsequent attempts. Called techline and spoke to Andy who stated that it was either the control board or inverter. Since customer is close to end of warranty I’m ordering both to resolve issue.; ordrng 1 W10217711 (inverter) and 1 W10915648 (cntrl-elec)"
Near Boerne, TX 78015
Colton B.
Job Details: 12/03/2019
MICROWAVE WHIRLPOOL n/a "Issue is that the unit was mounted unevenly and there is damage on the frame of unit. DH and I got the door functioning and the unit level. Called techline about frame damage, spoke to Kevin (SR: 7726522710) who asked me to take pictures in SD so WPL can see damage. They will either contact me or the customer about how to proceed. Gave them my phone number and email. Pics in SD Quick Pic for WPL review."
Near San Antonio, TX 78247
L
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Called costumer. She said she wasn’t available. If could reschedule. Rescheduling for monday /9 ; schdld next appmnt for 12/9 MON 2-4
Near San Antonio, TX 78201
Jesus C.
Job Details: 12/03/2019
WASHER MAYTAG MVWX655DW0 No warranty. Customer does not want to pay for service fee. Closing out ticket.
Near San Antonio, TX 78254
Christian G.
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Issue stated by customer: dishwasher leaking. Ran unit through diagnostic cycle. No error codes present. Could not replicate problem. Noticed drain hose was pointing straight upwards and bunched up. Straightened hose to ensure proper draining. Contractor present to confirm unit test good.
Near San Antonio, TX 78228
Jesus C.
Job Details: 12/03/2019
DRYER MAYTAG MEDC300BW0 Installed new timer. Ran dryer. Timer is working properly. No further issues. Tested to complete.
Near San Antonio, TX 78260
L
Job Details: 12/03/2019
WASHER MAYTAG MVWB835DC4 Issue was unit not dispensing water. Replace water valve and control board. Unit now dispensing water. No other issues job complete.
Near San Antonio, TX 78218
Steven G.
Job Details: 12/03/2019
DRYER MAYTAG MEDC215EW1 Checked dryer found element is bowed and touching element housing causing element to blow fuse replaced element and thermal cutoff checked operation unit is working normal now ; used 1 279838 (ELEMENT) from stock
Near Pipe Creek, TX 78063
Douglas H.
Job Details: 12/03/2019
WASHER MAYTAG MHW5500FW0 Dispenser drawer broken. Ordering dispenser drawer assembly to resolve the issues. ; ordrng 1 W10575334 (disp.drawer assy)
Near San Antonio, TX 78258
L
Job Details: 12/03/2019
OVEN ELECTRIC (D JENNAIR JJW8630DDB Concern is both ovens are not heating to the right temperature. Called tech line. They recommend replacing the control board. Told costumer. Costumer said he’s not replacing the control board and will rather buy a new unit. Job complete. sr7726530914
Near San Antonio, TX 78258
Jim G.
Job Details: 12/03/2019
WASHER MAYTAG MVWC360AW Bad motor which was Retruned to vendor last trip. Requested part back from warehouse will return tomorrow. ; schdld next appmnt for 12/3 TUE !
Near , TX 78253
Justin
Job Details: 12/03/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Heating element is not getting proper voltage from control board. Meter is not working properly so I need to order element and harness in case control doesn’t fix issue. Customer needs last appointment ; ordrng 1 W11225368 (harns-wire) and 1 W11261165 (cntrl-elec) and 1 WPW10260252 (elmnt-brol)
Near San Antonio, TX 78258
Steven G.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Checked refrigerator found freon leak at condenser coupler cut out coupler and welded straight vacuumed and charged unit everything is working normal now
Near San Antonio, TX 78256
Colton B.
Job Details: 12/03/2019
DRYER WHIRLPOOL WED7000DW2 Issue was that after a few loads the dryer will stop spinning. Found dryer motor to be at fault. Ordering a new one and returning Wednesday.; ordrng 1 279827 (motor!dryer)
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Went through diagnostics on the dishwasher. Water is entering the unit but it’s doing so more slowly than it should. Ordered fill valve assembly. Rescheduled 12/5; ordrng 1 W10327250 (FILL VALVE ASSEMBLY )
Near San Antonio, TX 78254
Christian G.
Job Details: 12/03/2019
DRYER WHIRLPOOL WED7500GW0 "Issue stated by customer: dryer doubling time to cycle. Control, sensor, sensor wiring harness ordered previously. No error codes found, ordering thermal cutoff and wiring harness.; ordrng 1 279973 (cutoff-tml) and 1 W11104351 (harns-wire)"
Near Northeast Side, TX 78239
Devon F.
Job Details: 12/03/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Customer complaint was unit floor would get too hot during use and would burn his feet. Instructed customer that unit fan blowers the hot air from inside out through the bottom of unit. Called tech line twice they recommended checking to see if unit is 5 1/2 inches from floor. Unit is operating as designed.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/03/2019
WASHER AMANA NTW4516FW2 "Replaced suspension, valve, and tub ring. Ran unit through diagnostics. All steps passed. Tested to complete, unit is good to go. Spoke with customer about survey leave behind."
Near San Antonio, TX 78245
Richard G.
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced spray arm, heater, and manifold. Tested to complete. Unit is good to go."
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 12/03/2019
REFRIGERATOR KITCHEN AID KRFF507ESS01 Last visit found faulty inlet valve. Replaced with new valve today and unit is testing good now.
Near Pipe Creek, TX 78063
Douglas H.
Job Details: 12/03/2019
DISHWASHER KITCHENAID KDFE104DSS4 "Lower rack wheels broken , filter screen warped, and detergent dispenser broken. Ordering all parts to resolve issues. ; ordrng 4 W10195417 (wheel)s and 1 W10463906 (screen) and 1 W10861000 (detergent dispenser)"
Near San Antonio, TX 78254
Christian G.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Customer was told am appt. but was schedule from 3-5. Customer needs am appt. Has bad ice maker.; ordrng 1 WPW10300024 (icemaker)
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/03/2019
WASHER WHIRLPOOL WTW8040DW2 Replaced ACU and wiring harness. Unit operated properly for a few test cycles and then console began not accepting selections again. Ordered console. Showed customer a bypass to continue washing for now. Customer asking for expedited parts approval. Part in stock at APD can be back first thing tomorrow; rqstng P&A on 1 W10705598 (CONSOLE)
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/03/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 "Customer stated that the issue is that the light does not function. Ran voltage check and ordering new lamp holder to resolve issue.; ordrng 1 W10210871 (holder,lamp)"
Near San Antonio, TX 78254
Colton B.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL GSF26C4EXF02 "Issue was water at the bottom of refrigerator compartment and a broken door handle. Finding source of leak to be a cracked connection on the outlet hose coming from filter to reservoir. Ordering a new one to resolve. Door handle mounting studs are missing, ordering new ones to resolve door issue. Returning Thursday with parts quoted customer for P&L.; ordrng 2 WPW10170540 (screw)s and 1 WPW10279884 (tube-water)"
Near Shavano Park, TX 78231
Douglas H.
Job Details: 12/03/2019
MICROWAVE OVEN KITCHENAID KBMC140HSS0 "Replaced bulb, unit working properly. Collected labor."
Near Comfort, TX 78013
Colton B.
Job Details: 12/03/2019
FREEZER WHIRLPOOL WZF79R20DW Control board assigned to job did not fit the connector in the freezer. Took part number off of the current control board to order the correct one through Marcone. Scheduling a return date and coming back. Gate code is 8468; ordrng 1 W11236854 (contrl-box)