We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near San Antonio, TX 78258
Sebastian
Job Details: 06/15/2021
Changed out the door in the evaporator harness along with the other parts and found that my evaporator has a low charge did the compressor test and watched it on 05 found out my frost pattern does not seem to want to go past a certain point but it does build up on top of the frost pattern its already there indicating that there might be a restriction ordering evaporator three-way valve and a dryer putting in for a sealed system tech; ordrng 1 WPW10331270 (Valve 3 way) and 1 WPW10239732 (Evap) and 1 WPW10143759 (Hv drier)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Corpus Christi, TX 78415
Adam
Job Details: 06/15/2021
Customer does not have any documentation showing date of purchase. The unit is from Rent-A-Center and has an additional one year warranty according to information badge on unit still puts the product over two years old which is past warranty of Rent-A-Center. I did inform customer if she could produce the correct documentation showing the unit still under warranty that we would be more than willing to work on her washer. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW1
Near Corpus Christi, TX 78414
John L.
Job Details: 06/15/2021
"Inspected unit, found unit making noise when agitating. Noise occurs when direction change takes place. Inspected clutch for issues, clutch looks fine. Turned agitator by hand at shaft, noise occurs and emanating from gearcase. Most likely rough bearings or gears causing noise. Will need to replace gearcase to resolve issue.; ordrng 1 W11164183 (Gearcase) and 1 W10721967 (drive pulley)"
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Sinton, TX 78387
Jim
Job Details: 06/15/2021
"Customer states that oven got F1 code and turned off. Put not diagnostic mode, and checked codes.F1E0 and F3E0 came up. Clear codes and attempts to get codes back. Oven working properly, preheated to 375 degrees, no problem. Advised customer to take pic of error code."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78412
Adam
Job Details: 06/15/2021
Inspection of unit shows error code for landfill no Phil manually testing the unit shows hot water valve not responding. Replace water valves to resolve issue. SB web does not show any information for this unit but customer did show me pictures on her phone of contract agreement with Rent-A-Center. Pictures in SD-QuickPic marking job is needing authorization just for confirmation; rqstng P&A on 1 W11101906 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Corpus Christi, TX 78410
Jim
Job Details: 06/15/2021
Install new icemaker. Made sure to turn switch to ON position. Working as designed.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Corpus Christi, TX 78418
Adam
Job Details: 06/15/2021
Customer complaint of unit not heating. Inspection of unit shows voltage is good into the harness but voltage at control continuously fluctuating. Replace control to resolve issue.; ordrng 1 W10914394 (cntrl-elec)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78418
John L.
Job Details: 06/15/2021
"F1E1 main control faultF7E1 basket speed faultInspected unit and found other issues that need attention. Will need to replace control, motor, capacitor, belt, actuator, splutch, and suspension to resolve issues.; ordrng 1 W11101098 (cntrl-elec) and 1 W10821951 (suspension) and 1 W10623547 (motor-drve) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866238 (capacitor) and 1 W10721967 (drive pulley)"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78411
Adam
Job Details: 06/15/2021
Inspection of unit shows error code for inlet water temperature failure. Also customer is complaining about leak from unit. Visual inspection of unit shows water housing failed in several points which is allowing water to leak on the inside of cabinet. Replace water housing to resolve issue; rqstng P&A on 1 W11096285 (housing) and 1 W10601845 (bezel)
We serviced a
KITCHENAID ICEMAKER
Model KUIC18NNZS0
Near Port Aransas, TX 78373
John L.
Job Details: 06/15/2021
"installed component, unit is functioning as designed. Issue resolved"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Ingleside, TX 78362
Michael
Job Details: 06/15/2021
"Taking too long to dry per customer. Thermostats and heat element are good, ran the appliance, its heating but wasnt getting good airflow, removed the vent hose, took out a chunk of lint, put it back in place, ran the appliance, its getting plenty hot and has good airflow, the app is working normal"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78415
Adam
Job Details: 06/15/2021
Inspection of unit shows no error codes. But once water was applied to call water valve steady stream of the tub slowly filling it. Replace water valve to resolve issue.; ordrng 1 W11101906 (valve)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Aransas Pass, TX 78336
Michael
Job Details: 06/15/2021
"The motor pulley was stripped, the blower wheel wouldnt break loose, had to break it off, installed the motor and ordered the blower wheel, rescheduled the customer ; ordrng 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Corpus Christi, TX 78415
Adam
Job Details: 06/15/2021
Install component calibrated unit ran verification cycle issue resolved
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Corpus Christi, TX 78416
Adam
Job Details: 06/15/2021
I didnt storecomponent but in the process it is obvious there Was a roach infestation at one point unit has been down for six months so there was no activity and I went ahead and change the control board. Tested unit issue has been resolved. But I did inform customer that if there is another issue with his unit and we come back and find roach activity that whirlpool would not cover the cost of repairs. I did explain to them the only time I did it this time was because there was no activity. Issue resolved
We serviced a
WHIRLPOOL ICEMAKER
Model WUI95X15HZ00
Near Corpus Christi, TX 78410
Jim
Job Details: 06/15/2021
"Customer states that icemaker is making ice, but the ice is smaller than previously done. Contact TechLine, spoke to Dustin. TechLine Austin to check pressure into inlet valve (35-60psi), check filter housing and filter install, and if water pressure ok, replace filter housing. (SR7731005050).; rqstng P&A on 1 W11266112 (Housing, filter)"
We serviced a
MAYTAG FREEZER
Model MZF34X18FW04
Near Victoria, TX 77904
Jim
Job Details: 06/14/2021
Replace door. Ensure seal is not leaking. Change over shelves and stickers. Test for proper operation. Freezer is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Kingsville, TX 78363
John L.
Job Details: 06/14/2021
"Installed components, unit now powers on. Since unit now powers on, found issue with evaporator motor. Motor does not turn, receiving power but will not spin. Will need to replace evaporator motor to resolve issue.; ordrng 1 WP2315539 (motor-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Port Lavaca, TX 77979
Michael
Job Details: 06/14/2021
"The light flickers and doesnt make ice. The switch prong is loose and not making good contact, pulled it out and it was plugged in properly, the switch is bad, ordered part and rescheduled the customer.; ordrng 1 W11396033 (Switch)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Rockport, TX 78382
Jim
Job Details: 06/14/2021
"Called TechLine, talked to Ed, (SR7730984193). Ed said to contact installer to determine what happened to the door. Whirlpool does not send ovens out without doors, and will not cover it in warranty. Talked to customer, door was in pantry. Ed said to order item #7 to get the majority of glassin the door.; rqstng P&A on 1 W11455430 (Glass-door) and 1 W11455086 (Glass-door)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Alice, TX 78332
Adam
Job Details: 06/14/2021
Install new belt and cam And clean dust off of motor with rubbing alcohol tested unit issue resolved no audible noise during operation. Issue resolved
We serviced a
AMANA DRYER
Model NED4655EW
Near Corpus Christi, TX 78417
John L.
Job Details: 06/14/2021
"Installed component, tested after installation. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78412
Adam
Job Details: 06/14/2021
Inspection of unit shows error code for unbalanced load. Manually testing unit shows wash plate free spinning from the gear case. Unable to separate wash plate from gear case. In order to repair unit gear case and wash plate and several other components would have to be replaced after hearing this customer has declined any further service on the unit because it is in fact out of warranty. Issue resolved
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Ingleside, TX 78362
Jim
Job Details: 06/14/2021
"Customer states that washer is not spinning clothes dry,nor does it seem to agitate. Put washer into automatic mode, washer makes unusual noise during spin attempt. Remove lock from unit and open to see. Agitator is not spinning properly. Remove bolt, notice agitator teeth are spun out, and agitator wobbles. Replace agitator. Please reschedule when parts arrive. Retail price is below threshold for Lowes, so permission not required.; ordrng 1 285565 (Agitator, complete.)"
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Corpus Christi, TX 78404
Adam
Job Details: 06/14/2021
306 apt. Spoke with customer before arrival customer states property switched out unit customer no longer has issue.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW
Near Corpus Christi, TX 78415
Adam
Job Details: 06/14/2021
Address on work order states unit is located at Rent-A-Center. Arrived at address but Rent-A-Center states they do not have the product and customer states refrigerator is working as it should with no further issues.
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Refugio, TX 78377
Jim
Job Details: 06/14/2021
"Customer states that washer is not cycling properly. Check codes, F8E1 ( no fill/ long fill), F7E5 (shifter fault).Spoke to Andrew from TechLine (SR7730981144). After numerous checks in automatic mode, Andrew recommended replacing the shifter. Please reschedule when parts arrive.; rqstng P&A on 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Corpus Christi, TX 78412
John L.
Job Details: 06/14/2021
"Unit lost Freon, found dye coming from within wall. Took a SD photo where leak is coming from. Unable to make repairs as leak is within wall. Unit is Unrepairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM03
Near Corpus Christi, TX 78418
John L.
Job Details: 06/14/2021
"Inspected unit, found issue with evaporator fan not functioning. Replaced fan, unit has regained function. Issue resolved."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Port Lavaca, TX 77979
Michael
Job Details: 06/14/2021
"The appliance isnt washing the clothes per customer. Looked underneath and found the actuator had popped out of the slider, put back in place, advised the customer it may not stay in place. Ordered the actuator, no ETA, please reschedule when the part comes in; ordrng 1 W10913953 (Actuator)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77905
Michael
Job Details: 06/14/2021
"The appliance was stuck on drain. Canceled at the start button, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bishop, TX 78343
Adam
Job Details: 06/14/2021
Installed all components calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Corpus Christi, TX 78418
John L.
Job Details: 06/14/2021
"Installed igniter, tested after installation. Oven starts up, issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Aransas Pass, TX 78336
John L.
Job Details: 06/14/2021
"Installed component, issue resolved.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Aransas Pass, TX 78336
John L.
Job Details: 06/14/2021
"Inspected unit, found issue with harness. Wiring slip from splice from previous visit, this caused issues with unit to stop functioning properly. Redid splice work, tested unit after places were made. Icemaker has regained function, calls for water, and dispenser functions without issue. Issue on this unit has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victoria, TX 77905
Michael
Job Details: 06/14/2021
"The appliance was stuck on sensing. I was able to cancel at the start button, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/14/2021
Issue was damaged gasket and loose handles. Replaced gasket and tightened handle. Unit testing good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Cibolo, TX 78108
Chris S.
Job Details: 06/14/2021
Replaced hinges help the door stay clothes a little longer but noticed door switch kinda loose ordering door switch part out of stock.; ordrng 1 W11551763 (Door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/14/2021
Tested unit. Good temps. Good fans. Good harvest and water fill. Called tech line. Suggest replace ice maker. 7730985103. Installed new ice maker. No issues during testing. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QTS03
Near Helotes, TX 78023
Douglas H.
Job Details: 06/14/2021
Previous tech found faulty emitter sensor. Replaced emitter to resolve the issue. Unit testing good now. No further issues at this point. Collected part cost at wholesale costs as first trip wasnt diagnosed properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/14/2021
"Issue is a no cool refrigerator and a partially cooling freezer. Found uneven frost pattern in freezer and a frozen over evaporator in refrigerator. Called techline who recommended a new fan with wire harness for refrigerator and a new compressor / evaporator for freezer. Ordering all necessary parts. Will call customer when parts come in .; ordrng 1 WPW10608485 (Evaporator) and 1 W10832994 (Compressor) and 1 W11087438 (Fan w/thermistor), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Selma, TX 78154
Chris S.
Job Details: 06/14/2021
Replaced dual valve tested unit everything working properly got no error codes on test 56 and test 57 icemaker harvested and tested 45 water filled icemaker. Yes to survey.
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near San Antonio, TX 78217
Jim G.
Job Details: 06/14/2021
Replaced control and UI. It appears the other control previously installed was also faulty. The oven control know appears to be faulty as well. It does not fit properly. ; ordrng 1 W11316872 (Oven Knob)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/14/2021
Issue is a faulty actuator. Ordering new actuator to resolve issue. Told customer if it happened again before the part came in Id come put the old on back on correctly. Will call customer when parts come in. ; ordrng 1 W10913953 (Actuator)
We serviced a
SAMSUNG DRYER
Model DV50F9A6EVW/A2
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/14/2021
Our customer explained to me that after I left last time the noise had ceased since. Because of the cost prohibitive range of this repair with the expensive Samsung parts we had decided to cancel this repair. The dryer vent had come off on the unit. I secured it. Our customer wanted me to put their new dryer vent tubing in but it was foil. I recommended they stay with their current semi rigid and if they replace the current one to use the same. I looked out their outside vent set up and made some suggestions for alterations and recommended consulting a professional.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/14/2021
Our customer was unable to get the center burner off because there is a screw. I removed it so they could clean it then reattached it. I showed them how to do this if they ever wanted to did it in the future. There are also 4 of the bezel knobs that have become displaced because of the bad glue design this is causing the knobs bezels to rattle around. This is a functional issue that needs to be resolved so the knobs work correctly.; ordrng 4 W10853046 (Bezel knob)s
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78250
Sebastian
Job Details: 06/14/2021
Find a timer mechanism is malfunctioning you can operate it it will turn only clockwise and register mechanical adjustment form and turn it to the left nothing happens displacing the knob line from where the actual mechanism is a customer is able to use the unit for the meantime but Im asking that they monitor the timer to make sure that it is actually clocking down the timer that needs to be changed is on back order; ordrng 1 WPW10185992 (Timer)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/14/2021
I installed the console and we still had the light. F6E0 however was resolved. I replaced the controls and we still had a a light issue on the bottom and the light now not turning on . I spoke with Andrew at Whirlpool Tech Line. We conducted some tests and determined that we had an open line between the J3 and the door latch and light. If we cannot find a wiring problem we will need to change the lower door latch. I disconnected the panel for the door latch and reset the wires. The u it is now functioning as designed. We Likely had a pinched wire out of manufacturing. Unit is now fully operational
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Helotes, TX 78023
Douglas H.
Job Details: 06/14/2021
"Customer stated unit refrigerator compartment not cooling properly and ice maker makes a squealing noise when working. Found refrigerator Evap frozen over, ran test 128 per service pointer to find main control software out of date. For cooling issue unit would need new control and Evap cover. Tested ice maker and it does make an awful noise when rotating. Quoted 587.23 for p&l plus tax for control & icemaker. Evap cover would be under part warranty as its less than a year old. Collected sc. ESTIMATE ONLY!; rqstng P&A on 1 W11333076 (Control) and 1 W10898228 (icemaker) and 1 W10889360 (cover-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78254
Sebastian
Job Details: 06/14/2021
Rattling noise coming from the inside from the diffuser diffuser is making a multitude of different noises that it shouldnt be ordering diffuser scheduling for next open day 28th of June Monday; ordrng 1 W11164593 (Diffuser)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78109
Shawn W.
Job Details: 06/14/2021
I replaced the needed parts. Ran calibration. Door is now opening and closing as designed. Unit is fully functional now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Converse, TX 78109
Chris S.
Job Details: 06/14/2021
Let customer know that it showed they were out of warranty and they would have to pay SC and P&L. Customer stated husband paid for extended warranty so I let her know they had to call their extended warranty and have them send us the dispatch number so that they wont pay anything. Customer said she will contact their warranty people. Also she said its not dispensing ice anymore either. Ordering dispenser motor. Told her if we dont get dispatch number when I return they will be responsible for SC and P&L ; ordrng 1 WPW10317991 (motor)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Boerne, TX 78015
Colton B.
Job Details: 06/14/2021
Issue was microwave door closing and oven temperature. Door opened and closed well. Issue believed to be that the customer is not closing door hard enough. Talked to customer about that. Oven is not getting anywhere close to how hot it is set on. Ordering parts for that issue. Will call customer when it comes in.; ordrng 1 W11093254 (Console) and 1 W11179310 (Control) and 1 W11545804 (Bake element) and 1 W10859573 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHB02
Near San Antonio, TX 78253
Jesus C.
Job Details: 06/14/2021
Tested unit. Left door not catching mullion. Found door hinge bent. Reshaped door hinge door now shutting properly. No further issues. Tested to complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HBL00
Near San Antonio, TX 78209
Jim G.
Job Details: 06/14/2021
Bin thermistor is open. Will replace. ; ordrng 1 WPW10511923 (Bin Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Cibolo, TX 78108
Zachary
Job Details: 06/14/2021
Replaced lid lock assembly. Calibrated and tested washer no issues or error codes found. Washer is working as designed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR
Near San Antonio, TX 78253
Richard G.
Job Details: 06/14/2021
"Customer complaint is that the unit was making a buzzing noise that stopped when the door was open. Unit is no longer making the buzzing noise. Found issue to be with evap motor. Ordering evap motor.; ordrng 1 DA81-06013A (Evap motor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Bandera, TX 78003
Richard G.
Job Details: 06/14/2021
"Replaced control, Orion board, and ui. Powered on unit, compressor kicked on immediately. Unit began cooling. Tested to complete. Unit is good to go."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bandera, TX 78003
Richard G.
Job Details: 06/14/2021
Replaced shifter and harness. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW0
Near San Antonio, TX 78202
Jim G.
Job Details: 06/14/2021
Verified faulty MCU and will order a CCU as a precaution. Collected service fee. Quoted 120-150 Labor and the listed parts prices. ; ordrng 1 WPW10374126 (motor control) and 1 W10427967 (Central Control) and 1 W10839403 (Dispenser Drawer Hande)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78212
Sebastian
Job Details: 06/14/2021
Placed actuator and calibrated unit good to go
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 06/14/2021
Verified the top rack impeller fell off. Reattached and tested thoroughly. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Floresville, TX 78114
Chris S.
Job Details: 06/14/2021
Customer stated that dishwasher wasnt work right and cleaning correctly. Found issue to be motor sump ran test and dishwasher never started washing dishes but was getting water to it and drains. Part is out of stock. Collected SC quoted P&L 382.66; ordrng 1 W11087376 (pump&motor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 06/14/2021
Tested unit. Not shifting. Replaced bad actuator. No further issues. Tested to complete.
We serviced a
WHIRLPOOL COOKTOP GAS
Model GLS3665RS01
Near San Antonio, TX 78260
Jim G.
Job Details: 06/14/2021
Replaced faulty spark modules. Tested unit thoroughly to ensure proper function. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Cibolo, TX 78108
Zachary
Job Details: 06/14/2021
"Checked refrigerator found us able to run thermistor tests and lights not coming on. Disconnected deli UI and issue was resolved. Tested thermistors and checked evap fans, good. Freezer ice maker is tilted forward causing ice maker fill to over flow and out into freezer, attempted to uninstall and reinstall to fix but seems like very little change. Ordering deli UI and freezer ice maker to resolve issue. Parts are covered under authorization. ordrng 1 WPW10677119 (Deli UI) and 1 W10886939 (Ice maker)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near Converse, TX 78109
Zachary
Job Details: 06/14/2021
"Checked microwave, found very loud buzzing when turned on. The transformer will also be necessary in addition to the parts picked for this job. Spoke with customer and she agreed to wait so we can replace all the components recommended for this fix. Also, requesting a 2nd helper tech to remove microwave to be able to access the components.; ordrng 1 W10836753 (Transformer)"
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near San Antonio, TX 78255
Colton B.
Job Details: 06/14/2021
Appointment canceled
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/14/2021
"Our customer was beginning to have lower ice production, then the unit started a screeching noise so They shut it down. I turned on the unit and the on/of light and max ice light was on as well as the cleaning needed and replace filter light. There is no filter being used. The unit did not start. Ran diagnostics and water would not fill on test 5. Then the screeching began. Without water flow I cannot check the drain and recirculation pump. I found that the water valve has an open line and will need to be replaced. After replacing I tested the unit by going through ACT procedures as well as the diagnostics service test. Unit is now fully functional."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78258
Jim G.
Job Details: 06/14/2021
Verified issue with faulty module. Replace part. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Castle Hills, TX 78213
Sebastian
Job Details: 06/14/2021
Control board was the only part needed chores
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bandera, TX 78003
Richard G.
Job Details: 06/14/2021
"Customer complaint is that the unit didnt finish the first load, it just stopped and now the tub is full of water. Entered diagnostics and was unable to manually drain unit. Tried to activate other components in the unit and nothing was working. Ordering control and ui, rescheduling pump and valve.; ordrng 1 W11543994 (Control) and 1 W11447379 (Console) and 1 W11478524 (Ui panel) and 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near San Antonio, TX 78249
Douglas H.
Job Details: 06/14/2021
Last trip found noisy ice maker. Replaced ice maker to resolve the issue. Unit testing good now with normal noise. No further issues at this point. Unit is still under warranty per sb web
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Converse, TX 78109
Douglas H.
Job Details: 06/14/2021
"Last tech found issue with SS. Confirmed diagnosis of leak in Evap caused inefficient compressor. Replaced compressor and evaporator to resolve the issue. Vacc unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 48 hr cool down as unit is a garage refrigerator and with this heat in Texas unit has to work longer to keep up with cooling adequately. No further issues at this point. ; used 2 WPW10143759 (DRIER-HV) from stock"
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS5
Near San Antonio, TX 78213
Sebastian
Job Details: 06/14/2021
Replace the magnetron diode and transformer to resolve humming issue unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78261
Douglas H.
Job Details: 06/14/2021
Last trip found burnt out wire on main harness. Replaced harness to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near San Antonio, TX 78260
Douglas H.
Job Details: 06/14/2021
Last trip found faulty console and control. Replaced both to resolve the issue. Upon testing the console is showing as defective. Reordering console to resolve the issue. Unit is functioning now but one of the selections isnt working on the console. Per sb web control and console covered under ka limited part warranty. Collected labor costs. ; ordrng 1 W10803367 (panel-cntl)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Converse, TX 78109
Zachary
Job Details: 06/14/2021
"Checked range, found inner glass shattered on upper oven door. Ordering inner liner and inner glass to resolve issue.; ordrng 1 W11051040 (Door lining) and 1 W11132120 (Inner glass)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78254
Richard G.
Job Details: 06/14/2021
"Customer complaint is that the unit is making the same noise but louder. Found noise is coming from the blower wheel rubbing against the metal of the housing. Ordering blower wheel, housing, duct, and seal.; ordrng 1 WPW10128606 (Duct) and 1 WP697772 (Blower wheel) and 1 W10841728 (Seal) and 1 W10888146 (Housing)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS05
Near Floresville, TX 78114
Chris S.
Job Details: 06/14/2021
Customer stated that icemaker making ice but not dispensing. Found issue to be ice frozen in ice bin. Defrosted ice bin tested unit everything working properly. Collected SC and labor 297.69
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 06/14/2021
Upper rack left adjuster wheel broken. Left middle rack left adjuster wheel broken. Ordering new adjusters. ; ordrng 1 W11231345 (Mount)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 06/14/2021
Tested unit. No cool in freezer. Slight cool in fresh food. Fresh food evap has ice buildup. No airflow. Freezer evap has restriction in cap line. Installed new drier. Cleared system. Evap starting to get frost pattern. No issues at this time. Customer will monitor issue. Collected payment for repairs. Job complete. ; used 1 WPW10143759 (DRIER-HV) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78254
Richard G.
Job Details: 06/14/2021
Called customer. Says unit is working and would like to cancel appointment. Closing job.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Helotes, TX 78023
Colton B.
Job Details: 06/14/2021
Appointment canceled
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78209
Zachary
Job Details: 06/14/2021
"Checked washer found control board completely unresponsive. Washer was 1/3 filled with water, did anything and everything to try and drain, no luck. Opened panel to look at connections on board, all checked good. Power checked good. Light on control board was green. Ordering new control board and actuator, and rescheduling other parts to resolve issue.; ordrng 1 W11170319 (Control board) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78217
Chris S.
Job Details: 06/14/2021
Got icemaker out found fill funnel clogged. Unclogged funnel tested icemaker everything working properly. Didnt need parts. Collected labor 129.90
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5230BDS1
Near San Antonio, TX 78254
Richard G.
Job Details: 06/14/2021
"Customer complaint is that the lights are not coming on, even after changing the bulb. Verified issue. Ordering light assemblies and control.; ordrng 1 WPW10419516 (Control) and 2 WPW10638164 (Ligt)s"
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78218
Zachary
Job Details: 06/14/2021
Checked washer found error code F8E1 valve fault. Opened washer checked connections and were good. Checked resistance on dual valve and found it to be bad. Hot water valve tested good. Ordering dual inlet valve to resolve issue. ; ordrng 1 W11316256 (Cold inlet dual valve)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78207
Richard G.
Job Details: 06/14/2021
"Replaced valve, drain pump, and control. Calibrated unit. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78224
Jesus C.
Job Details: 06/14/2021
Installed new drier. Recharged unit. No further issues. Tested to complete.
We serviced a
JENNAIR COOKTOP GAS
Model n/a
Near San Antonio, TX 78232
Zachary
Job Details: 06/14/2021
"Checked cooktop found no power going to unit. Checked breaker, was good. Then found plug not plugged in all the way. Plugged in cooktop and tested unit, all checked good. Cooktop is working as designed. Went ahead and used a tie wire to secure cooktop plug out of the way to prevent issue from happening in the future. Collected service call fee."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78249
Sebastian
Job Details: 06/14/2021
Theres 120 v At the control but you cannot initiate any of the buttons to start a load or even get into diagnostics ordering fascia and control to resolve issue will start off with fascia; ordrng 1 W11419051 (Control) and 1 W11478525 (Facia)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/14/2021
"I verified model and serial number but the unit is not showing up in entitlements. Our customer provided the closing document. Picture included. Our customer had a recent development in which the unit takes 45 minutes to reach preset temperature. I ran diagnostics and received no errors. I preheated the unit to 350 degrees F and timed it. Our customer had foil covering one rack. I showed her in the owners manual why this is discouraged. At 19 minutes the temperature was only at 260 degrees F. I tested the broil element. The broil element is not getting hot enough. This is slowing down the preheat considerably. This unit will need a new broil element, control and temperature sensor. Parts ordered.; ordrng 1 W11528249 (Control) and 1 WPW10181986 (Sensor) and 1 W10856603 (Broil element)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78260
Douglas H.
Job Details: 06/14/2021
Last trip found faulty gearcase. This trip found that the washplate is ceased on. Ordering wash plate now to get unit fully functioning properly. Didnt collect any money this trip will collect labor once job is completed ; ordrng 1 W10902814 (washplate)
We serviced a
KITCHEN AID RANGE
Model KFGC500JSS
Near Boerne, TX 78006
Douglas H.
Job Details: 06/14/2021
Previous tech found unit needed new orifice holder as well as lp conversion kit. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Customer confirmed unit functioning as designed now.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS2
Near Boerne, TX 78006
Douglas H.
Job Details: 06/14/2021
Last tech found issue to be faulty water line and faulty valve. Replaced both to resolve he issue. Unit testing good now with no leaks. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 06/14/2021
On call ahead customer stated that she canceled the appointment as they are installing a new unit today. Service not needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78250
Colton B.
Job Details: 06/14/2021
"Issue was a no wash dishwasher. Found F4E3 error code. Wash motor is not operational. Replaced sump assembly, unit tested good. Collected SC+P+L."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78201
Zachary
Job Details: 04/21/2021
Replaced actuator. Calibrated and tested washer no issues or error codes. Washer is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW8400TW02
Near San Antonio, TX 78260
Jim G.
Job Details: 04/21/2021
Verified a bellow is in fact needed. There is a small tear causing a leak. ; ordrng 1 WPW10111435 (Bellow)