Near San Antonio, TX 78227
Justin
Job Details: 01/19/2021
RANGE AMANA AER6303MFS2 "Will need main harness, burnt terminal block. Go forward with control as well. ; ordrng 1 W11458879 (MAIN HARNESS )"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/19/2021
WASHER WHIRLPOOL LAT9700AAL "Replaced hose for injector valve due to leak after replacement tested washer no leaks detected at washer found hose leaking spoke to customer about issues, will get new hoses. Job complete. Collected remaining balance."
Near San Antonio, TX 78209
Jim G.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 Replaced duckbill. Issue resolved. Covered by scode.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/19/2021
DRYER MAYTAG MED7230HW "Checked dryer found no issues with dryer, good heat good tumble, when running timed no issues same as normal operation. Job complete."
Near San Antonio, TX 78254
Justin
Job Details: 01/19/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Customer received parts today does not need service. Please Close job.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/19/2021
RANGE KITCHENAID KFDC558JSS00 Our customer was having problems with the oven temperature being off by 244 degrees F. I preheated each oven to 350 degrees F. It never reached set temperature. Highest was 209 F. This unit will not go into diagnostics. Will need a control board. Ordering temperature sensors as a contingency. Parts currently out of stock.; ordrng 1 W10859573 (sensor) and 1 W10859573 (sensor) and 1 W11317945 (CONTROL ELECTRONIC) and 1 W11398684 (CONTROL ELECTRONIC)
Near , TX 78015
Tommy B.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Wrong part ordered. Doing parts research to find correct piece. Spoke to DH regarding issue and he stated that there are no parts missing. Will call tech line to resolve issue.; schdld next appmnt for 1/21 THU !
Near Helotes, TX 78023
Tommy B.
Job Details: 01/19/2021
REFRIGERATOR JENN-AIR JB36NXFXRE The icemaker arm is the wrong one for this unit. Ordering parts to resolve issue. ; rqstng P&A on 1 W11342242 (ICE ARM)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 01/19/2021
WASHER MAYTAG MHW8200FC0 Checked washer found vent hose broken when in spin rattle heard ordering to resolve issue.; ordrng 1 W10568614 (hose)
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG320M0BS3 "Replaced the temperature sensor. Called Whirlpool Tech Line in reference to the door. The door bracket kit is suppose to come with some directions and it’s intent is to address concerns of the top of the oven door being warm to the touch Technical Service Pointer W10917778. This bracket however goes on the lower portion of the door. Our customers concern is that there is a uniform gap between the top of the glass and the top trim. This looks like the design of the door and I cannot change that. However, since I have seen other doors of this model that look like that I can only assume it is designed that way. But, I cannot know for sure so I sought guidance with Whirlpool. The few pictures I have seen of this model on the marketing pictures appear to have this gap but the angles of the photos are straight on and not at an angle. I spoke with Adrian (Senior Tech at Whirlpool). Adrian instructed me to take pictures and have ACT submit them to Whirlpool for e
Near San Antonio, TX 78253
Richard G.
Job Details: 01/19/2021
REFRIGERATOR JENN-AIR JFC2290REP00 "Replaced slides. Door is still not sealing properly at the top. Will need to replace door, gasket, and brackets.; ordrng 1 13094917SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr)) and 1 WPW10330994 (bracket) and 1 WPW10330995 (bracket)"
Near Converse, TX 78109
S. L.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG525S0JS0 One panel was good one panel had rust on it customer did not want that one installed reordered one panel. Other marked as rescheduled and other defective.; ordrng 1 WPW10162245 (panel-side)
Near San Antonio, TX 78254
Justin
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Replaces start device, compressor now up and running. Evaporator and baffle not engaging. Will need control board, amp reading off of compressor is showing possible leak or bad compressor. Schedule sealed system when control and compressor are in.; ordrng 1 W10309988 (compressor) and 1 W11229011 (EVAP HARNESS) and 1 W11293378 (cntrl-elec) and 1 WP2315549 (evap fan motor)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/19/2021
OVEN ELECTRIC (D JENN-AIR JJW3830DP01 Checked oven found stuck key on ui not clearing ordering ui and control board to resolve issues. Collected service call fee. Parts fall under limited parts warranty. ; ordrng 1 W10635086 (cntrl-elec) and 1 W10713562 (panl-cntrl)
Near San Antonio, TX 78254
Justin
Job Details: 01/19/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Need to order and replace door. ; ordrng 1 W11173813 (door/mw)
Near San Antonio, TX 78228
Tommy B.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Called tech line spoke to Rich. Suspects a SS leak based on work performed. Ordering dye drier to resolve issue. SR7729776144. Spoke to customer and rescheduling sealed system for Thursday.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78250
Ezequiel V.
Job Details: 01/19/2021
WASHER MAYTAG MVW6230HW0 "Checked washer found squeaking/squealing coming from belt when being rotated, no noise coming from gearcase or motor. Ordering belt to resolve issue.; ordrng 1 W10808317 (belt)"
Near San Antonio, TX 78253
Justin
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Need right side fridge door switch. Switch is faulty. ; ordrng 1 W11396033 (DOOR SWITCH )
Near Victoria, TX 77904
Michael
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5000DW3 "Installed new gearcase, calibrated and performed a diagnostics test completed with no issues or error codes, appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "The customer said it is makings ice, ice cubes had gotten caught in the chute and they were unsure how to pull out the ice bin. Tested the the ice dispenser, it’s working normal on both crushed and cubes, ice maker is working normal. Showed the customer how to pull out the ice bin."
Near Victoria, TX 77904
Michael
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "The ice maker wasn’t dispensing ice. Ice cube was caught up in the ice bin housing, tested the dispenser, working normal, the ice maker is working normal, no further issues. 94 year old lady, no email"
Near Corpus Christi, TX 78412
John L.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT549SZDW00 "Installed new gaskets, molded gaskets to seal properly. Issue resolved."
Near Corpus Christi, TX 78418
John L.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM "Installed controller, reprogrammed. Unit running. Issue resolved."
Near Corpus Christi, TX 78415
John L.
Job Details: 01/19/2021
WASHER MAYTAG MVWB765FW1 "Installed components, tested after installation. Issue has been resolved."
Near Kingsville, TX 78363
Adam
Job Details: 01/19/2021
WASHER MAYTAG MHW6630HW0 Install components tested unit issue resolved
Near Kingsville, TX 78363
Adam
Job Details: 01/19/2021
WASHER MAYTAG MVWC465HW2 Install components calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 01/19/2021
WASHER MAYTAG MVWC565FW2 Customer states unit stopped midcycle. Customer opened unit washer was still full of water. Customer then try to spin and rinse unsuccessful. Then customer unplugged unit plugged back in machine started to automatically drain. Inspection of unit shows error code for open motor but testing both heavy agitate light agitate and spin cycle those functions work as designed. Calibrated unit and ran verification cycle. Unable to duplicate customers problem. Issue resolved
Near Kingsville, TX 78363
Adam
Job Details: 01/19/2021
WASHER MAYTAG MHW6630HW0 Install components tested unit issue resolved
Near Corpus Christi, TX 78404
John L.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFE320M0EW2 "Installed new cooktop, issue resolved."
Near Corpus Christi, TX 78411
Adam
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG320M0BS3 Install component tested unit issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 01/19/2021
DRYER MAYTAG MEDC465HW0 Install components tested unit issue resolved
Near Victoria, TX 77905
Michael
Job Details: 01/19/2021
DISHWASHER MAYTAG MDB8989SHB0 "Installed inlet valve, ran diagnostics, the appliance is getting water and working normal"
Near Victoria, TX 77904
Michael
Job Details: 01/19/2021
RANGE WHIRLPOOL WEE750H0HZ0 "Installed new element, low setting still not working. Ordered infinite switch ; ordrng 1 W11129442 (switch-inf)"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/19/2021
FREEZER WHIRLPOOL WZF34X18DW03 "Install components, verified heater power is on. Issue has been resolved."
Near Corpus Christi, TX 78417
Adam
Job Details: 01/19/2021
RANGE AMANA AER6303MFS2 Install component tested unit issue resolved
Near Victoria, TX 77905
Michael
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5000DW2 "Shaking violently per customer. F1E1 error code, cleared code, tested spin cycle on manual test, shaking violently. I shut it off, found the wash plate was loose, tightened the bolt, the basket still isn’t sitting properly bad gearcase which may have affected the basket as well. Ordered parts to resolve issue. Please schedule customer when parts come in; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11130362 (suspension) and 1 W11454734 (GEARCASE )"
Near Port Aransas, TX 78373
John L.
Job Details: 01/19/2021
REFRIGERATOR KITCHEN AID KRFC704FSS00 "Was able to free bin from compartment without damage to bin. Replaced icemaker, icemaker has function. Issue resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 01/19/2021
DRYER AMANA NED4655EW1 "Installed components, tested after installation. Issue has been resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT730PAHW0 "Installed detergent dispenser, issue resolved."
Near Alice, TX 78332
Adam
Job Details: 01/19/2021
WASHER MAYTAG MVWB765FW2 Customer complaint of unit stopping midcycle. Inspection of unit shows error code for F5E1. Manual testing of lid lock shows good function repeated testing unit past 100% of the time. Calibrated unit ran through Verification cycle stopped midway received error code for F7E9 locked rotor. Manually tested rotor through heavy and gentle agitate as well as spin several times no failure unit past 100% of the time. Unplug units waited five minutes plug the unit back in ran calibration then re-ran verification cycle no issues found no error codes unit runs as designed. Instructed customer to use the unit as normal But if issues continue to call back.
Near Port Lavaca, TX 77979
Michael
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Not making ice per customer. Fill tube was frozen, used steamer to defrost, installed part,, purged at the dispenser, tested ice maker, the ice maker and appliance are working normal"
Near Victoria, TX 77901
Michael
Job Details: 01/19/2021
DISHWASHER AMANA ADB1400AGB1 "The gasket pulls off sometimes. Checked the gasket, the gasket is in good condition and working normal"
Near Victoria, TX 77905
Michael
Job Details: 01/19/2021
WASHER ROPER RTW4516FW2 "The customer said it’s not working. Got into diagnostics and found F8E1 error code, cleared error code and tried calibrated and it shut down, control board is bad, ; ordrng 1 W11170318 (cntrl-elec)"
Near Victoria, TX 77901
Michael
Job Details: 01/19/2021
RANGE AMANA ACR4303MFB4 "Doesn’t like the way the coils work, advised it was normal, voltage is good, the customer asked if the coils could be replaced with regular ones, advised her they couldn’t. Called tech line and spoke with Andrew, he confirmed they couldn’t be replaced , advised to order the kit which could possibly help the performance SR7729764870. Please reschedule the customer when the kit comes in.; ordrng 1 W11371990 (ELEMENT KIT)"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/19/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Installed panel, issue has been resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Unit will not remain on. Issue with control. Replace to resolve this.; ordrng 1 W10834738 (cntrl-elec)
Near Corpus Christi, TX 78405
Adam
Job Details: 01/19/2021
RANGE AMANA ACR4303MFB4 Sr# 7729322658. Customer stated that her home does not have roaches. Took a part back panel of stove to access control board where it was obvious there is a large roach infestation pictures in SD-QuickPic. Warranty is void. SR number above.
Near Rockport, TX 78382
John L.
Job Details: 01/19/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Installed slides, freezer drawer now sliding smoother. Issue is resolved. Customer still complaining on rust issue, as it is no longer within cosmetic period cannot be replaced without customer being charged. Customer has attempted to have whirlpool replace, but was denied. Captured a few quick pics for records."
Near Aransas Pass, TX 78336
John L.
Job Details: 01/19/2021
RANGE WHIRLPOOL WFE320M0ES2 "Inspected unit, cooktop light on will not shut off. Issue with switch replace to resolve.; ordrng 1 3148954 (element,surf.rf) and 1 W10434452 (switch-inf) and 2 3148951 (sub 3149404)s and 1 W10887898 (cntrl-elec)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM 5108 correct apartment number confirmed by head maintenance. Inspection of unit shows icemaker not receiving voltage. Replaced icemaker tested unit issue resolved
Near Seadrift, TX 77983
Michael
Job Details: 01/19/2021
RANGE JENN-AIR JGRP548HL00 "I spoke Jerry this morning at 11.00am. This is a deer lodge and said he was okay with me coming out on Monday, thanked me for the call, rescheduled customer ; schdld next appmnt for 1/18 MON !"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Inspected unit, heater not coming on during dry cycle. Ran diagnostics, no codes. Checked heater for continuity, heater tests good. Replace thermostat and board as relay may be cause.; ordrng 1 W10834738 (cntrl-elec) and 1 3371618 (sub 661566)"
Near Victoria, TX 77904
Michael
Job Details: 01/19/2021
WASHER WHIRLPOOL MVWB765FW0 "Not finishing the wash cycle per customer. F8E1 long fill error code. Cleared error code, tested inlet valve, not opening up on either side, good water pressure at the house. Ordered valve to resolve issue ; ordrng 1 W11165546 (valve)"
Near Corpus Christi, TX 78417
Adam
Job Details: 01/19/2021
DRYER MAYTAG MED6230HW0 Rs# 7729701410. Product was damaged due to fire in customers home. Call partner team to find out exact way to handle issue. Partner team states because unit is not at fault for the fire and the product was damaged because the fire whirlpool will not be responsible for repairs. SR number above. Issue resolved. Spoke with Amanda in the office to make sure customer would understand what exactly would be happening.
Near Port Lavaca, TX 77979
Michael
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW8500DC5 "Error code F6E3 per customers, found error code F6E2 UI not communicating with ACU, UI won’t allow any selections and gives same error code, need the console to resolve issue, ordered part and reset customer ; rqstng P&A on 1 W11095624 (console)"
Near Corpus Christi, TX 78415
Adam
Job Details: 01/19/2021
OVEN WHIRLPOOL AGR5330BAS3 Customer complaint of board not responding. Inspection of unit shows proper voltage footboard is in fact dead. Replaced control board to resolve issue; ordrng 1 W10556708 (cntrl-elec)
Near Port Lavaca, TX 77979
Michael
Job Details: 01/19/2021
MICROWAVE KITCHENAID KOCE500ESS11 "I didn’t have both parts, called and spoke with the Roland and advised what was going on, rescheduled the customer ; schdld next appmnt for 2/8 MON !"
Near Corpus Christi, TX 78404
Adam
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG505M0BS3 Install component tested unit issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Looked at the part, this harness doesn’t have the defrost thermistor, couldn’t find it on the parts list, called and talked to Bruce at whirlpool tech line, he didn’t find it on the parts list either, gave me a part number, order part.; ordrng 1 WRS325SDHZ01"
Near Corpus Christi, TX 78417
Adam
Job Details: 01/19/2021
WASHER MAYTAG MVW6230HW0 Rs#7729701319. Product was damaged due to fire in customers home. Call partner team to find out exact way to handle issue. Partner team states because unit is not at fault for the fire and the product was damaged because the fire whirlpool will not be responsible for repairs. SR number above. Issue resolved. Spoke with Amanda in the office to make sure customer understood what would be happening.
Near Victoria, TX 77905
Michael
Job Details: 01/19/2021
WASHER ROPER RTW4516FW2 "The customer said it’s not working. Got into diagnostics and found F8E1 error code, cleared error code and tried calibrated and it shut down, control board is bad, ; ordrng 1 W11170318 (cntrl-elec)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW6120HC0 F7E7 F0E2 F7E6 F2E1 customer was notably upset with this unit and has many service calls as she’s had from previous tech company/companies. Inspection of unit shows several error codes all listed above. F7E7 Motor unable to reach target RPM. Are manual testing shows unit is reaching target RPM. F0E2 oversuds Pressure hose is clear not kinked and has no obstruction and neither is anything stuck in between baskets. Advise customer to run two or three loads through unit with no soap or clothing to flush out extra suds. F7E6 Open motor circuit. Manual test show motor is in fact working correctly unit will shift between high medium low agitate as well as spin with no issue. F2E1 stuck button. Testing interface shows all buttons respond non-issue. Further inspection of unit shows possible issue with soap dispenser. Customer states she never fills soap dispenser to overflowing but also never let it get to a low level. But looking back into housing shows pump may no
Near Refugio, TX 78377
John L.
Job Details: 01/19/2021
RANGE AMANA ACR4303MFB3 "Install components, tested after installation. Oven burner still did not turn on, ran diagnostics. Unit is now displaying one code F6E4 appliance manager malfunction. Will need to replace control board to resolve this issue.; ordrng 1 W11204487 (cntrl-elec)"
Near Corpus Christi, TX 78415
Adam
Job Details: 01/19/2021
DRYER MAYTAG MEDX655DW1 After installing components and still having unit not function took measurements from timer and element. Measurements from timer are inconclusive keeps fluctuating. Replace both timer and heating element to resolve issue; ordrng 1 3392519 (thermal fuse) and 1 W10642928 (timer) and 1 W10724237 (element)
Near Refugio, TX 78377
John L.
Job Details: 01/19/2021
DISHWASHER AMANA ADB1400AGB1 "Inspected unit, controls not powering on. Unit is getting power, but controls are dead. Replace control to resolve issues.; ordrng 1 W10834731 (cntrl-elec)"
Near Corpus Christi, TX 78415
Adam
Job Details: 01/19/2021
RANGE AMANA AER6303MFS2 After installing components was brought to my attention that control board that was ordered is in fact white. Control board needed for this particular model is black. Re-order control board to resolve issue. So the customer was not left with a non-operating stove I went ahead and installed white control board until new board is available. Have not set return date pending part arrival; ordrng 1 W11204487 (cntrl-elec)
Near Taft, TX 78390
John L.
Job Details: 01/19/2021
DRYER WHIRLPOOL CEM2745FQ0 "Inspected unit, unit blew out fuse. Bypassed fuse and tested. Unit would not down cycle during cycle, this is cause of fuse blowing out. Replace components to resolve this.; ordrng 1 W10327105 (switch-cyc) and 1 279973 (cutoff-tml) and 1 3391914 (hi limit t stat) and 1 W10131836 (thrmst-fix) and 1 3392519 (thermal fuse)"
Near Portland, TX 78374
John L.
Job Details: 01/19/2021
DRYER MAYTAG MEDB835DW "F4E4 line voltage, F4E3 restricted air flow. Installed components, tested still no heat code returns. Control issue. Will need to replace control to resolve this issue.; ordrng 1 W10793301 (cntrl-elec)"
Near Seadrift, TX 77983
Michael
Job Details: 01/19/2021
RANGE JENN-AIR JGRP548HL00 "The knob on the small oven just starts dinging. Spoke with Adrian SR7729424383, he said to also order control for the small oven, since that is where the issue is. Please schedule the customer when parts come in.; ordrng 1 W11355250 (CONTROL)"
Near Corpus Christi, TX 78414
Michael
Job Details: 01/15/2021
MICROWAVE MAYTAG MMV4205DS1 "Door isn’t closing per customer. Found the interlock support had popped back, removed the panel and popped it back in place, put panel back place, the door is closing properly and the appliance is working normal"
Near Sinton, TX 78387
Michael
Job Details: 01/15/2021
RANGE AMANA AER6303MSF1 "Installed new control, preheated oven, stove top and oven are working normal"
Near Corpus Christi, TX 78416
Michael
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW4855HW1 "Not filling per customer. F8E1, F0E5, cleared error codes, tested the inlet valve manually, hot water was off, turned the valve on with customer permission, has good water pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
Near Ingleside, TX 78362
John L.
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed component, ran test on bin detection. Unit sees bin, issue resolved."
Near CTY BY THE SE, TX 78336
John L.
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Installed board, reprogrammed unit. Freezer fan. Ow functions. Issue resolved."
Near Falfurrias, TX 78355
Adam
Job Details: 01/15/2021
DRYER MAYTAG MEDC465HW0 Customer complaint of dryer still making squeaking noises. Further inspection of unit shows posts that hold support rollers showing where in tear. Sending supports and applied lubricant. Tested unit issue resolved
Near Aransas Pass, TX 78336
John L.
Job Details: 01/15/2021
WASHER AMANA NTW4516FW3 "Installed all components, re-calibrated unit and tested. Issue has been resolved."
Near Corpus Christi, TX 78405
Michael
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW5000DW3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is no longer making noise and working normal"
Near Portland, TX 78374
Michael
Job Details: 01/15/2021
WASHER AMANA NTW4516FW3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW4816FW2 "Installed all components, recalibrated unit. Unit working as designed and producing normal operational sounds."
Near Corpus Christi, TX 78411
John L.
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Inspected unit, found icemaker to be issue. Replaced, and resolved."
Near Portland, TX 78374
Michael
Job Details: 01/15/2021
DRYER AMANA NED4655EW1 "Installed thermal cut off, unable to plug in, to test the appliance, appliance should be working normal."
Near Falfurrias, TX 78355
Adam
Job Details: 01/15/2021
RANGE KITCHENAID KSEG700ESS3 Customer made appointment because unit was showing error code. F2 E1 shows as stuck button. Auto tested unit and manually tested interface all functions work as designed no issues found. Customer was concerned that error code would be power failure because retailer told her that’s what it meant. Cleared her history tested unit issue resolved
Near Portland, TX 78374
Michael
Job Details: 01/15/2021
RANGE WHIRLPOOL WFG320M0BW2 "The burner doesn’t work on the front left and knob is broken on the back left. Cleaned off the the ignitor tip and made sure it had a good connection, the burner is now igniting. The back left burner valve is bent and the knob is broken, ordered parts and rescheduled customer ; ordrng 1 W10861716 (valve-brnr) and 1 WPW10339443 (knob)"
Near Alice, TX 78332
Adam
Job Details: 01/15/2021
FREEZER WHIRLPOOL WSZ57L18DM03 Install component tested unit issue resolved
Near Alice, TX 78332
Adam
Job Details: 01/15/2021
WASHER MAYTAG MVWB765FW2 Install components call braided unit ran verification cycle issue resolved
Near Ingleside, TX 78362
Michael
Job Details: 01/15/2021
WASHER MAYTAG MVWC565FW2 "Burning smell per customer. F7E6 motor fault, tested the agitation on manual, the wash plate wasn’t turning, looked underneath and removed the cover, found the actuator had popped out of the splutch assembly, took it off, no damage put back in place, tested agitation on manual test, it’s agitating properly, calibrated and performed a diagnostics test completed with no issues or error codes, the appliance is working normal"
Near Corpus Christi, TX 78416
John L.
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW4855HW0 Inspected unit found issue to be with hub. Splines on hub have wore out. This is causing unit not to spin out. Replace hub to resolve issue.; ordrng 1 W10396887 (hub) and 1 W10402178 (retainer)
Near Robstown, TX 78380
John L.
Job Details: 01/15/2021
DRYER MAYTAG MEDC465HW0 "Inspected unit, found issue with thermostats on unit. Not allowing heat element to power on. Replace thermostat to resolve issue.; ordrng 1 W10900067 (cutoff-tml) and 1 8318268 (thermostat,internal) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element)"
Near Portland, TX 78374
Michael
Job Details: 01/15/2021
WASHER WHIRLPOOL WFW6620HC0 "Found F8E1, F0E2, F5E2 error codes, cleared error codes. The drain pump would just stay on, removed the filter, no obstruction, tested the inlet valve, not string any water, removed hose, has good water pressure, removed the top panel and found the appliance was infested with roaches, took pictures and ordered parts to resolve issue, advised customer it would be up to their warranty company for the repairs; rqstng P&A on 1 W11316256 (valve) and 1 W11322905 (cntrl-elec) and 1 W11324037 (cntrl-elec)"
Near Realitos, TX 78376
Adam
Job Details: 01/15/2021
ICEMAKER WHIRLPOOL WUI95X15HZ00 0852 gate code. Mr. mccool. Unable to run diagnostic unit will not power up. But it is getting correct voltage. Replace control interface relay to resolve issue. Job will require 3 count for labor and distance traveled.; ordrng 1 12466104 (Rocker switch) and 1 2217224 (relay) and 1 W10783194 (overload) and 1 W10886282 (cntrl-elec) and 1 W11176269 (CONTROL )
Near Victoria, TX 77901
Michael
Job Details: 01/14/2021
WASHER MAYTAG MVWB865GW0 "Giving error code on lid lock per customer. F5E3, F5E1: F0E5; F0E2 error codes, cleared error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock and appliance are working normal. The agitator is broken, ordered part, no ETA, please reschedule the customer when the part comes in; ordrng 1 W11161960 (agitator)"
Near Victoria, TX 77901
Michael
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WMH31017HZ4 "The fan motor was making a whinnying noise, removed the microwave and found the wire harness was rubbing on the blower, the insulation was cut into the white wire, neutral, didn’t look like the wire was damaged, taped it with electrical tape, tested the fan, no longer making the noise, put microwave back in place, tested the fan again, low speed isn’t working, called Whirlpool tech line and spoke with Ed, told him the situation, said to order the harness and the fan motor just in case, please reschedule the customer when the parts comes in. SR7729702557; ordrng 1 W11350914 (MAIN HARNESS) and 1 W11441128 (FAN MOTOR)"
Near Victoria, TX 77901
Michael
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "The evaporator is freezing up, the fan is working normal, not going into defrost, ordered part to resolve issue ; ordrng 1 W11342162 (HARNESS)"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/14/2021
DISHWASHER MAYTAG MDB4949SKZ0 "Inspected unit, unit displaying F8E4 float switch error. Unable to remove error or run diagnostics as unit does not allow to do so. Will need to replace float switch and control if needed to resolve issues.; ordrng 1 W11036170 (Float switch) and 1 W11415066 (Control)"
Near Kingsville, TX 78363
Adam
Job Details: 01/14/2021
WASHER MAYTAG MVWC565FW2 Inspection of unit shows basket sitting at an angle inside the unit making a zipping sound when put through cycle. Obvious oil leak coming from gear case underneath unit saturated components. Replace agitator gear case clutch capacitor actuator cam and belt to resolve issue. Have not set return date pending arrival of all parts; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10586077 (basket) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10821990 (agitator) and 1 W10866238 (capacitor) and 1 W10870913 (gearcase) and 1 W11284133 (RETAINER)
Near Inez, TX 77968
Michael
Job Details: 01/14/2021
WASHER MAYTAG MHW5500FC0 "Installed new control, ran a quick wash diagnostics test, on completion the door lock light stayed flashing and drain pump continued to stay activated, unplugged the appliance and plugged it back in, there were no error codes. Removed the back panel, removed the air trap assembly, it was completely clogged, cleaned it out real well with water, no obstruction in the pressure hose, put air trap assembly and panel back in place. Ran a quick wash diagnostics test again, completed with no issues or error codes, the door unlocked and appliance is working normal"
Near Corpus Christi, TX 78410
John L.
Job Details: 01/14/2021
FREEZER WHIRLPOOL WZF34X18DW03 "Inspected unit, evaporator is freezing over. Defrost heater not energizing, replace control and heater to resolve these issues.; ordrng 1 W11221339 (contrl-box) and 1 W10316428 (heater) and 1 W10383615 (thermistor,fc)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Inspection of unit shows ice clumping towards front of ice bin and causing the unit to get stuck. Customer states he does not use the ice very often. But someone had broken the face off of the assembly last time they tried removing the bin. Replace ice assembly to solve issue; ordrng 1 W11097357 (ice-contnr)
Near Victoria, TX 77904
Michael
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer complaint white particles in the water from the dispenser. Advised the the customer that it would have to be the water source, the unit only has clear tubing that wouldn’t cause that unless it algae that built up in the filter, he said he replaced the filter. Called and spoke with Steve from tech line SR7729703585. He said the same thing about tubing and possible build up in the filter from not being used often enough, which would cause little floaties to be in the water, he advised me to tell the customers to remove the filter and and run water through the dispenser to clean the lines out, the appliance is working normal."
Near Rockport, TX 78382
John L.
Job Details: 01/14/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Inspected unit, unit has rust formations on freezer door, some smaller formations on pantry drawers, and a few spots on right hand refrigerator door. Explain to customer that issue or considered cosmetic and has already surpassed the 30 day cosmetic mark. Customer also says freezer drawer does not slide open and close correctly. Drawer slides roughly, slides will need to be replaced to resolve this issue.; ordrng 1 W10795771 (Slide) and 1 W10795769 (Slide)"