Near , TX 78015
Tommy B.
Job Details: 11/04/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 "Called techline spoke to Rick. Foun dissue to be the connection for the P1,3 connector which was causing no heat issue. Wrong board ordered previously. Ordering correct part to resolve issue. ; ordrng 1 W10586836 (cntrl-elec)"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced ptrap. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer states that the water in his dispenser is still coming out room temperature. Water reservoir is the coiled tubing in the bottom of the refrigerator compartment. Called techline and spoke with Mike states that the water is going to come out room temperature and may even be warmer than room temperature after the first cup. Says that this unit does not give chilled water, just water, and that the customer should use the ice to cool the water. Customer not satisfied with response and will contact Whirlpool customer service. SR#7726274040"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/04/2019
WASHER MAYTAG MVWX655DW1 "Customer complaint is that the washer will make groaning noises when it tries to agitate and fails during the spin cycle. Entered diagnostics and found error code F0E5 off balance load. Cleared error codes. Put unit through automatic test, the control panel cycled through all steps as it should, but the washer performed the lid lock but did nothing during remaining tests, no sounds coming from the washer either. Entered diagnostics again and found error code F7E5 shifter fault. Ran unit through automatic test again and unit passed all tests and showed no error codes. During the spin cycle of the test, the gear case was whining and struggling to spin the basket. Need to order gear case and drive pulley.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/04/2019
WASHER MAYTAG MVWC465HW2 "Replaced drive motor, motor faults did not return, but receiving F7E1 basket speed fault. Gear case is not spinning the basket. Need to order gear case and drive pulley, actuator, belt and capacitor.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 W11239857 (belt) and 1 W11395618 (CAPACITOR )"
Near San Antonio, TX 78209
S. L.
Job Details: 11/04/2019
ICEMAKER (STANDA KITCHENAID KUIC15NLXS1 Removed unit with skid replaced electronic control and water sensor. Reassembled tested no leaks unit harvested ice after 42 minutes and turned on all operations normal balance paid in full. Service paid in full on last visit. Advised of email survey and paper.
Near San Antonio, TX 78245
Ezequiel V.
Job Details: 11/04/2019
WASHER MAYTAG MVWB835DW0 When removing basket found oil leaking from gear case. Ordering gear case. Need authorization for gear case; rqstng P&A on 1 W10447976 (drive asm)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2019
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 "Customer states microwave hood light comes on intermittently. Has to slam door shut to get it to come on sometimes. Bad socket. Ordering socket, bulb and light harness.; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W11302288 (LAMP HARNESS )"
Near Floresville, TX 78114
S. L.
Job Details: 11/04/2019
WASHER MAYTAG MVWB835DW4 Removed basket and wash plate. Removed rotor stator and removed gear case replaced with new. Ran calibration and test cycle no leaks all operations normal advised of email and paper.
Near Elmendorf, TX 78112
S. L.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW8000DW2 "Ran diagnostics found over load error, customer states that squealing from after they washed mat with rubber baking backing separated and got under neath agitator found rubber debris all over basket and squeaking grinding from gear case area. Went to remove agitator found bolt to agitator stuck unable to remove due to corrosion. Will need to replace gearcase to correct issue due to stuck bolt will have to replace tub and basket as well as washplate to repair gear case. OTL needed.; rqstng P&A on 1 8533943 (screw) and 1 W10215093 (filter drain) and 1 W10512161 (tub asm) and 1 W10564013 (nut-spaner) and 1 W10586079 (basket asm) and 1 W10625252 (screw) and 1 W10834890 (washplate) and 1 W10868473 (gearcase)"
Near Pleasanton, TX 78064
S. L.
Job Details: 11/04/2019
WASHER MAYTAG MVWX655DW0 Ran diagnostics found motor fault error. Checked gear case and it is leaking. Also wash plate and basket spinning freely of gear case. All three need to be replaced and needs otl. ; rqstng P&A on 1 W10006481 (gearcase) and 1 W10586077 (basket) and 1 W10609480 (washplate)
Near Floresville, TX 78114
S. L.
Job Details: 11/04/2019
DRYER MAYTAG MEDB850WQ0 Found failed idler pulley. Used truck stock drier kit. Tested unit all operations normal advised of survey and paper.; used 1 4392067 (REPAIR) from stock
Near San Antonio, TX 78258
Steven G.
Job Details: 11/04/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Checked refrigerator found refrigerator evaporator iced up, cleared ice and cleaned drain replaced harness wire and siliconed gaps in cabinet housing checked operation unit working normal now ; used 1 W11033168 (HARNS-WIRE) from stock"
Near La Vernia, TX 78121
S. L.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT710PAYM6 Found sump motor assembly failed. Tested incoming power is good needs new motor. Advised of survey and paper.; rqstng P&A on 1 WPW10482480 (pump&motor)
Near Garden Ridge, TX 78266
Steven G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Checked refrigerator replaced control per last tech. Found grinding noise coming from damper ordered ; ordrng 1 12028505B (door closure (blk)) and 1 W10594330 (elect damper)
Near San Antonio, TX 78209
Steven G.
Job Details: 11/04/2019
OVEN ELECTRIC (D JENN-AIR JJW2430WS00 "Found unit with f6e6 code, referenced the service pointer on this code remade incoming power connections could not reproduce error."
Near San Antonio, TX 78218
Steven G.
Job Details: 11/04/2019
REFRIGERATOR KITCHENAID KRFC604FSS02 Found valve with voltage but non operational. Ordering new valve. ; ordrng 1 W10908836 (SOLENOID VALVE )
Near San Antonio, TX 78209
Steven G.
Job Details: 11/04/2019
RANGE WHIRLPOOL WEG745H0FH0 Found bake making spark but not getting gas ordering regulator. ; ordrng 1 W10554066 (regulator)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT730PAHZ Replaced drain pump overfill switch and stops. Drain hose was clogged. Removed clog. No further issues at this point.
Near San Antonio, TX 78259
L
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Issue is building up in unit found ice maker container dripping water as ice maker not responding to unit. Ordering new ice make ; ordrng 1 W10646076 (wire-jumpr) and 1 W11032814 (switch) and 1 W11130444 (icemaker)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer complaint is of a buzzing sound coming from under or behind the refrigerator. Noise was not able to be replicated while in the home. Did notice some scratch marks on the metal plate covering the compressor, likely from the compressor vibrating against it. Bent the cover outward a little to try and prevent the vibration. Customer will monitor and try to get audio of the sound recorded if it happens again. Unit is good to go. Spoke with customer about survey leave behind."
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/04/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new harness. UI now powering on. No issues during testing. Job complete.
Near San Antonio, TX 78216
Steven G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found oil at condenser, installed die dryer and ordering condenser. Used truck stock, drier not in my bin; ordrng 1 W10627646 (condenser), used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78251
Jesus C.
Job Details: 11/04/2019
DRYER MAYTAG MEDX655DW1 "Complaint is dryer timer will not advance or turn off. Tested dryer. Found bad timer causing issues. Installed new timer. Tested dryer. Unit shutting off properly. Good heat. Good airflow. No further issues during testing. Collected payment for service fee, part, and labor. Job complete."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW4950HW1 Wash plate screw and gear case were all stripped out. Replaced all parts. Unit not moving washplate but again loosening bolt. Calling techline. Spoke with Bruce. He stated replace fresh stock from Whirlpool for washplate. Let DS know how to order. ; ordrng 1 WPW10215115 (washplate)
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Checked dishwasher. Found no physical damage. Ran diagnostics. No error codes found. Heater and dishwasher working as designed.
Near San Antonio, TX 78237
Christian G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: ice tastes funny. Found filter housing to be broken(door not pushing out filter) and filter slightly damaged. Ordering parts.; ordrng 1 EDR1RXD1 (water filter) and 1 W11036338 (housing)
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/04/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 User interface is backlit but not showing full display. Issue is the user interface is faulty ordering a new one to resolve issue. Console is a PSP item. ; ordrng 1 W11351998 (CONSOLE)
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/04/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HW Found issue to be a transformer which had been partially melted. Ordering new transformer to resolve issue.; ordrng 1 W10836753 (transformr)
Near San Antonio, TX 78216
Jim G.
Job Details: 11/04/2019
MICROWAVE OVEN WHIRLPOOL IMH172FS0 Replaced switches. Issue resolved. Tested unit to ensure proper function.
Near San Antonio, TX 78237
Tommy B.
Job Details: 11/04/2019
WASHER MAYTAG MVWC565FW1 Last visit found faulty drain pump. Swapped with new pump which is not functioning properly during automatic and manual testing. Ordering another to resolve issue. ; ordrng 1 W10876600 (drain pump)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/04/2019
WASHER MAYTAG MVWB835DW1 Last trip found wrong tub ordered. Installed tub to resolve the issue. Calibrated unit. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/04/2019
WASHER MAYTAG MVWX655DW1 Ran diagnostics on unit. Actuator was bad. Replaced. No further issues at this point. ; used 1 W10913953 (ACTUATOR) from stock
Near San Antonio, TX 78240
Richard G.
Job Details: 11/04/2019
MICROWAVE OVEN JENN-AIR JMW2427DS01 "Replaced the control. Ran microwave on high for 2 minutes with a glass of water. Heating fine, no error code. Ran unit a second time with a glass of water for 4 minutes. Still heating fine and no error code. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind."
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/04/2019
DRYER WHIRLPOOL WED4815EW1 Replaced timer. Found plug to be loose @ wall. Took pic. Advised customer. Unit is functioning as designed. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/04/2019
DRYER MAYTAG MEDB835DW4 Checked dryer and got no fault codes. Did service test and all functions operating properly. Lint screen is clean and vent is clear of lint. Unit is heating and drying properly. Informed customer about how sensor dry works and timed dry cycle and proper loading. No further issues at this time. Yes to survey and leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2019
OVEN ELECTRIC (D JENN-AIR JJW2830DP02 "Customer said that JenAir put in this request for her, but she herself did not request it. Checked all fans and operation anyway, unit sounded okay. Unit testing good at this moment."
Near San Antonio, TX 78259
Jim G.
Job Details: 11/04/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS00 I contacted techline and spoke to Bruce SR#7726272311 who informed me that the UI must be replaced. Replaced UI. Tested unit to be sure of proper function. Control was ordered as a precaution but was not needed according to techline.
Near San Antonio, TX 78228
Christian G.
Job Details: 11/04/2019
WASHER MAYTAG MVWX700XW0 "Issue stated by customer: washer making squeaking noise when in spin cycle. Found error codes F7E5, F8E5. Switched hot/cold hoses. Found pulley and belt to be worn out with no more tread. Ordering parts under contract warranty and 10yr warranty.; ordrng 1 W10721967 (drive pulley) and 1 W10836348 (motor-drve) and 1 WPW10006384 (drive belt)"
Near San Antonio, TX 78229
Ivan B.
Job Details: 11/04/2019
DRYER WHIRLPOOL WGD8000DW4 Checked dryer found igniter broken. Replaced ignition unit working properly at this time. No further issues. Yes to survey and leave behind.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/04/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Issue was water found on bottom of refrigerator compartment. As we were taking apart refrigerator to fix drip pan, we found water behind air tower and on top of evaporator. Further inspection found ice on top of ice maker and underneath air inlet for ice maker. Found gasket on left refrigerator door to be damaged. Called techline about issue (SR: 7726271579). They suggested replacing the gasket behind the ice maker as well as the door gasket. Ordering both to resolve issue. ; ordrng 1 W10739629 (gasket) and 1 W10846057 (gasket-fip)"
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer issue was dishwasher not washing well. Found kink in inlet hose. Straightened out hose, unit now testing good. Informed customer of survey."
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/04/2019
RANGE KITCHENAID KSGB900ESS3 Replaced front panel. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Issue is that oven was stuck in store demo mode. Got unit out of mode and instructed customer on proper use. Display is flickering and panel was sometimes unresponsive. Ordering a panel to resolve that issue. ; ordrng 1 W11351998 (CONSOLE)
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/04/2019
WASHER MAYTAG MVWC300XW0 Found gearbox is out. Nut for cam assembly is gone. Customer said they’re buying new unit; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11255272 (gearcase)
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/04/2019
ICE MAKER WHIRLPOOL n/a Replaced bin thermistor. Unit is functioning as designed. Yes to survey and leave behind.
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/04/2019
DRYER WHIRLPOOL WED7400XW0 Checked dryer. Dryer making squeaking noise. Noise being caused by pulley and belt. Ordered replacement parts. Rescheduled 11/7. ordrng 1 8547157 (BELT DRIVE ) and 1 8547160 (PULLEY ASSEMBLY )
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/04/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Unit refrigerator EVAP icing up. We replaced EVAP thermistor with fan. The company A&E replaced the main control 3 times and EVAP thermistor with fan twice, and UI. Checked 3 way valve that is functioning as designed. Calling techline due to reoccurring issues. Spoke with Adrian. He stated nones ever called techline on this unit before today. He asked all checks done and asked other questions. Then stated unit is un repairable. Stated to give file number to customer. SR 7726278685 yes to survey and leave behind."
Near San Antonio, TX 78261
Jim G.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced heating element. Tested unit. Unit performed properly.
Near San Antonio, TX 78244
Shawn W.
Job Details: 11/04/2019
REFRIGERATOR MAYTAG MFI2570FEZ06 "Checked temperatures and they were fine. Checked Ice maker and it is now making ice and dispensing ice. Fully functional. Job complete. Told customer to give us a call if she has problems in the future. Counseled the customer on replacing the water filter every 6 months, especially because of the hard water here in San Antonio, TX."
Near San Antonio, TX 78257
Christian G.
Job Details: 11/04/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS Installed console. Unit good.
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2019
REFRIGERATOR KITCHENAID KSSO48QTX04 "Customer issue was not dispensing ice. Found ice bin shaft to be frozen over. Removed ice from shaft, unit tested good. Collected service call."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2019
RANGE WHIRLPOOL WFC150M0EB3 "Verified broken door, need to order outer door and hinges. Glass chipped and all trip pieces bent. Door handle broken off. Hinges bent.; rqstng P&A on 1 W10300490 (hndle-door) and 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 WP8523177 (trim-door) and 1 WPW10299225 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10310922 (trim-vent) and 1 WPW10409946 (glass-door)"
Near Atascosa, TX 78002
Jesus C.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Installed new gasket and connector. No leaks in gasket. Tested to complete.
Near San Antonio, TX 78216
Steven G.
Job Details: 11/04/2019
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Unit making too much ice due too arm flap being off, installed flap customer has saved, unit now working as should."
Near San Antonio, TX 78259
Jim G.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL MDB4949SHZ0 Checked heated function. Verified 120v to element. Heating element is getter hot as well. Determined issue was due to no surfactant causing the root issue was a lack of drying. I contacted techline SR# 7726274240 to determine whether there might be any other issue. Left promo Jet-Dry pack with customer to assist in function. Used wire tie to secure wires after checking voltages. ; used 1 WP8567668 (TIE-WIRE) from stock
Near Von Ormy, TX 78073
Jesus C.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW5000DW0 Complaint is grinding noise. Tested washer. Good agitate. Loud grinding during spin cycle. Teeth on basket are worn out. Teeth on gearcase worn. Ordering new gearcase with washplate and basket.; rqstng P&A on 1 W10006481 (gearcase) and 1 W10586077 (basket) and 1 W10609476 (washplate)
Near Bulverde, TX 78163
Jim G.
Job Details: 11/04/2019
RANGE JENN-AIR JDRP548WP03 Replaced module. Reconnected element and thermometer. Issue resolved. Unit tested properly.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/04/2019
WASHER MAYTAG MVWB765FW Unable to complete due to not having tool required to remove gear case. Rescheduling to Wednesday.; schdld next appmnt for 11/6 WED !
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW5000DW3 "Outlet good. Conducted diagnostic and received fault code F8 E3 Overflow Condition. Also found error code F0 E2 Oversuds condition. Checked pressure hose, no pinching and operating normally. Conducted Test #2 for valves. Valves are working well. Performed water level test #6 and it past. Water valves turned off at appropriate level. sensor is operating. Spoke with client about using less detergent. Client claimed that the load would just keep going. I was unable to replicate. I found Washer fully functional. Job complete. Gave the client my number to call me in an hour if the load used for the water test was not complete."
Near Stockdale, TX 78160
S. L.
Job Details: 11/04/2019
DRYER WHIRLPOOL WED5000DW2 Customer states she has extended warranty. Don’t have authorization for this she mentioned washer too. Advised to contact extended warranty provider for auth.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/04/2019
WASHER MAYTAG MVWX655DW Checked washer. Found no error codes. Ran diagnostics. Unit operating as designed. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/04/2019
OVEN ELECTRIC (D WHIRLPOOL KGRS505XSS01 Replaced control. Tested unit. Issue resolved.
Near San Antonio, TX 78253
Justin
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Water line to icemaker was frozen, icemaker bad. Replaced icemaker and steamed out frozen water tube. Icemaker passed tests. Left survey leave behind with customer. ; used 1 W10882923 (ICE MAKER) from stock"
Near Bulverde, TX 78163
Jim G.
Job Details: 11/04/2019
WASHER MAYTAG MVWB765FW3 Determined issue was due to faulty clutch. Ordering part. Will return to replace. ; ordrng 1 W10754448 (clutch)
Near San Antonio, TX 78232
Jim G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced wire harness which contains bimetal thermistor and control. Tested u it manually. Issue resolved.
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/04/2019
WASHER AMANA NTW4516FW1 Actuator not functioning. Unit outside connected to water hoses. Ordered parts due to earlier use. Drain hose in pvc. Could not see where it was going due to so much stuff piled around it. ; ordrng 1 W10913953 (actuator)
Near San Antonio, TX 78258
Devon F.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW8040DW2 Customer complaint was unit lid wouldn’t close ordering new lid to resolve issue.; ordrng 1 W11101059 (lid)
Near Helotes, TX 78023
Colton B.
Job Details: 11/04/2019
OVEN ELECTRIC (S JENN-AIR JJW3430DP01 Issue was F2E1 error code. Installed UI panel that was shipped to customer. Unit testing good. Left survey behind.
Near San Antonio, TX 78260
Devon F.
Job Details: 11/04/2019
WASHER WHIRLPOOL WFW8620HC2 Customer complaint was unit not draining. Tech tried to enter diagnostic three times it came on for two seconds then shut off. Ordering new control board to resolve issue.; ordrng 1 W11322880 (cntrl-elec)
Near Helotes, TX 78023
Christian G.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Issue stated by customer: dishwasher mot washing properly/not heating. Customer informed me they recently had work do e on water heater. Reset breaker. Dishwasher heating properly. Cleaned drain and ran diagnostics. No error codes. Instructed customer to use of rinse aid to help dry dishes as well as running sink hot water prior to running dishwasher. Unit test good.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW4816FW2 Checked washer found error code F8E3.Ran diagnostics with results were the same.ordering new valve to repair issue.; ordrng 1 W10869799 (valve)
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW4816FW2 Replaced lid lock latch. Washer working as designed. Job complete
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Impeller is stripped and can’t remove from ice maker assembly rendering me unable to change any parts. Ordered ice maker assembly . Rescheduled 11/6; ordrng 1 W10300024 (ICE MAKER ASSEMBLY)
Near Helotes, TX 78023
Christian G.
Job Details: 11/04/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Issue stated by customer: microwave not heating and making whistling noise. Replaced magnetron and adjuster vent hood. Unit test good. Informed customer of survey.
Near San Antonio, TX 78255
Colton B.
Job Details: 11/04/2019
OVEN ELECTRIC (D JENN-AIR JJW2430DP02 "Issue was an F2E1 error code. Replaced UI panel, unit testing good."
Near Converse, TX 78109
Devon F.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW7500GC2 "Customer complaint was unit making loud noise. Put unit in diagnostics mode got F3E2 and F0E4 inlet valve temp wrong. Manually tested cold water can hear seeking from cold water inlet valve, ordering new inlet valve to resolve issue.; ordrng 1 W11130239 (housing)"
Near San Antonio, TX 78254
Justin
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Customer called and indicated they settled on replacement with the manufacturer and do not require further repairs.
Near San Antonio, TX 78260
L
Job Details: 11/04/2019
WASHER MAYTAG MVWB835DW4 Concern was wall was shaking when unit running. Change Water valve. Water line not shaking anymore. Advice costumer that noise inside wall is not part of the unit. That it might be a water pipes . Job complete
Near Universal City, TX 78148
Devon F.
Job Details: 11/04/2019
COOKTOP ELECTRIC WHIRLPOOL KCED600GBL00 Customer complaint was unit cooktop was separating. Replaced cooktop to resolve issue unit is operating as designed.
Near San Antonio, TX 78258
L
Job Details: 11/04/2019
ICEMAKER (STANDA JENN-AIR JIM158XYRS1 concern is unit not making ice. Ran diagnostics and found unit making loud noise when testing compressor and fan motor. Check fan to make sure is not hitting something to cause the noise. Also noise will come on when testing compressor and hot gas valve. Called tech line and said it’s the compressor making that noise. Sr 7726273491. Sealsystem job. Also ordering new water drain pump.; ordrng 1 W10489125 (pump) and 1 W10536005 (compressor)
Near San Antonio, TX 78253
Justin
Job Details: 11/04/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 "Noise was confirmed as the vent for fan. Mounting screws installed improperly by builder, right screw bracket stripped. Left microwave on counter until front panel and bracket come in for safety reasons. Ordered mounting bracket and nut.; ordrng 1 W11122643 (nut)"
Near San Antonio, TX 78254
Justin
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Found F2E1 stored in unit, running unit through diagnostics. Unit passed diagnostics. Increased the rinse aid setting. Left leave-behind."
Near Cibolo, TX 78108
Devon F.
Job Details: 11/04/2019
DRYER WHIRLPOOL WED6620HC0 "Customer complaint was dryer would leak on steam mode. Checked seal, seal looks worn ordering new seal to resolve issue.; ordrng 1 W11310035 (SEAL)"
Near San Antonio, TX 78253
Justin
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 W11189599 is wrong part. Unit is working correctly do not need fan. Customer is paying for another bin. Unit is good to go.
Near San Antonio, TX 78256
L
Job Details: 11/04/2019
DISHWASHER KITCHEN AID KDTE234GPS0 Complaint unit not dispensing enough water to clean dishes. Tested unit. Good water from in let. Found bad motor. Ordering new sump motor assembly. W10917110. Costumer purchase house on March 19 2019. Pic attach of purchase date ; ordrng 1 W10917110 (pump&motor)
Near San Antonio, TX 78253
Justin
Job Details: 11/04/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 The issue with unit is builder put some kind of wedge underneath oven to raise the leveling. Trying to contact builder to let him know this isn’t a whirlpool responsibility but trying to help customer out with the leveling issue. Ultimately we were able to shim it to level with some metal coins provided by the customer.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 11/04/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 Replaced ice maker. Ran harvest on ice maker no issues. Job complete.
Near San Antonio, TX 78253
Justin
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Found the drain pump not sticking to motor. Will need to order motor sump. ; ordrng 1 W11025157 (pump&motor)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2019
DRYER WHIRLPOOL WED4950HW0 Customer complaint is that the dryer vent installed is too long and they cannot close the laundry room door. Trimmed vent tube as much as I was able to. Customer can now open laundry room door completely and open dryer door. Unit is good to go.
Near Olmos Park, TX 78212
Ezequiel V.
Job Details: 11/04/2019
REFRIGERATOR KITCHEN AID KRFC300ESS01 Checked refrigerator mullion broken . Causing warm air to enter refrigerator. Ordering mullion rail. Collected service call and parts fee.; ordrng 1 12722803APN (rail-mulln)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 11/04/2019
REFRIGERATOR KITCHEN AID KRFC704FSS01 Made adjustments as best as possible. They are about as even as I can get them. I am limited how high I can raise the right side foot. I was barely able to get it into the cabinet without damaging it. Job complete.
Near San Antonio, TX 78256
L
Job Details: 11/04/2019
WASHER WHIRLPOOL WFW5620HW0 Issue was bad control board. Found unit was switch to a different apartment. Maintenance try locating it. Couldn’t found unit. Need to reschedule.; saved tckt
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT710PAHW1 Checked dishwasher. Control and UI not communicating properly. Sanitize cycle not being engaged. Ordered control and UI. Rescheduled 11/6; ordrng 1 W10913611 (ELEC CONTROL) and 1 W11084672 (UI)
Near Cibolo, TX 78108
S. L.
Job Details: 11/04/2019
DRYER WHIRLPOOL WED4815EW1 "Tested dryer was not getting any heat. Dryer had a bad cutoff, replaced cutoff with new part from truck stock. Tested unit all operations normal. Explained to customer what we did and explained and left survey. Customer has foiled vent hose let customer know they need rigid hose."
Near San Antonio, TX 78260
Steven G.
Job Details: 11/04/2019
DISHWASHER MAYTAG MDB4949SDZ0 "Complaint is burning smell, could not find anything, could not replicate issue."
Near San Antonio, TX 78247
Devon F.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Customer complaint was unit ice maker not working. Ordering new auger motor to resolve issue.; ordrng 3 12990511 (SCREW)s and 1 W11378860 (SPACER) and 1 WPW10317991 (motor)
Near San Antonio, TX 78253
Christian G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue stated by customer: ice maker not making ice. Bad voltage from new ice maker. Unit not working, will reorder.; ordrng 1 W10746960 (icemaker)"
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/04/2019
REFRIGERATOR KITCHEN AID KRFC704FPS01 Installed new water valves. Lowered water pressure to unit. Water is dispensing good. No further issues. Tested to complete.
Near San Antonio, TX 78245
Justin
Job Details: 11/04/2019
REFRIGERATOR MAYTAG MSD2542VEB00 "Found fridge cooling just fine, customer said unit will go in and out on a weekly basis. Checked ohm readings off compressor checked good. Compressor is running super hot, spoke with DH and he believes it is a floating restriction some where in the line. Said to order drier and order sealed system tech. Customer does not want to go forward with repair. No email to add. Collecting 97.43 for service call."