Near Blacksburg, VA 24060
Chris S.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 I installed the inverter box and checked operation. All operations check ok. Customer also stated that he freezer hadn’t been freezing the ice cream hard enough even when set to 0 degrees. If issue persists after this repair we need to replace the control board and the freezer thermistor.
Near Port Lavaca, TX 77979
Michael
Job Details: 12/10/2019
DRYER WHIRLPOOL WED6620HW0 "Ran the dryer, it is heating, attempted a diagnostics test but it would not allow me to, went into test 1 key/encoder test, shows stuck keys, ordered UI and the control just in case, rescheduled the customer; ordrng 1 W11350214 (CONTROL) and 1 W11370450 (CONSOLE )"
Near Odem, TX 78370
Adam
Job Details: 12/10/2019
WASHER WHIRLPOOL WTW5000DW2 Inspection of unit shows no error codes but manual testing of lid lock will not engage neither will automatic test also volume of water entering unit during manual test cycle is very poor customer does state they have low water pressure. Ordering lid lock and water valve to resolve issue; ordrng 1 W10682535 (latch)
Near Alice, TX 78332
Adam
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DW0 Inspection of unit shows error code for off-balance. Trying to run the unit through automatic test cycle shows impeller binding up and not spinning loud humming coming from units. Replace gear case stater rotor clutch and basket to resolve issue. I believe job will require authorization; rqstng P&A on 1 W10447973 (clutch) and 1 W10447975 (slider) and 1 W10447976 (drive asm) and 1 W10447979 (rotor) and 1 W10530674 (valve) and 1 W10579778 (stator) and 1 W10586079 (basket asm) and 1 W10599423 (valve) and 1 W10609480 (washplate) and 1 W10625252 (screw) and 1 W10636382 (screw)
Near District D-01, VA 24073
Uriah B.
Job Details: 12/10/2019
DRYER MAYTAG MEDB835DW4 Replaced blower wheel. All check ok at this time.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced FC led module. All checks ok at this time.
Near Roanoke, VA 24018
Uriah B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Replaced 5hermistors, evap cover, and control board. All checks ok."
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 12/10/2019
WASHER MAYTAG MVWX600XW0 F7E1F7E7Found very weak motor. Needs motor and capacitor. ; ordrng 1 W10804664 (capacitor) and 1 W10836348 (motor-drve)
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/10/2019
DRYER MAYTAG MED5630HC0 "Replaced inlet thermistor, exhaust thermistor, and cutoff. All checks ok at this time. If callback, next step is control board."
Near Roanoke, VA 24017
Chris S.
Job Details: 12/10/2019
WASHER WHIRLPOOL WTW4816FW2 There are no error codes at this time. I did a diagnostic cycle and recalibrated the washer. Instructed customer on using the correct settings. Customer will observe.
Near Roanoke, VA 24019
Chris S.
Job Details: 12/10/2019
FREEZER WHIRLPOOL WRX988SIBM03 I was unable to recreate the noise while I’m here. From listening to the customer I think the noise may be coming from the refrigerant circulating in the sealed system but can’t be sure. Customer will observe.
Near Hollins, VA 24019
Chris S.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL MDB4709PAW1 The wiring harness shorted out at the control board causing the plastic to melt from the heat. Customer will not repair the unit. I’m unsure of the initial cause of the wiring short.
Near Roanoke, VA 24019
Chris S.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The freezer temperature is at 5 degrees which it was set at 5 degrees. Instructed customer on temperature settings and ice production. Customer will continue to observe.
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Found irregular frost pattern on freezer evap. Sealed system most likely has a leak. Chris suspects the evaporator. Quoted evap job as follows. Cx did not want to proceed with the work at this time. W10836706. Evap. 243.19W10843121. Drier. 36.92Labor. 349.99
Near Roanoke, VA 24019
Uriah B.
Job Details: 12/10/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 Replaced led module. All checks ok at this time.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 12/10/2019
LAUNDRY WHIRLPOOL WTW4855HW Wrong unit dispatched
Near Roanoke, VA 24019
Chris S.
Job Details: 12/10/2019
DISHWASHER KITCHENAID KDPE334GPS0 The garbage disposal has recently been installed and the drain cap wasn’t removed. I removed the drain cap and checked operation. All operations check ok.
Near Salem, VA 24153
Chris S.
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE540H0AS1 Element has not come in yet. ; schdld next appmnt for 12/10 TUE 12-5
Near Salem, VA 24153
Chris S.
Job Details: 12/10/2019
WASHER MAYTAG MVWB765FW3 Gearcase is noisy and has a bit of play in the main shaft. Will replace the gearcase. ; ordrng 1 W11393685 (GEARCASE )
Near Christiansburg, VA 24073
Chris S.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS586FLDM01 The water filter wasn’t installed properly. I installed the filter and checked operation. All operations check ok.
Near Christiansburg, VA 24073
Chris S.
Job Details: 12/10/2019
DRYER MAYTAG MEDC215EW1 The dryer is reaching the expected temperature. I checked wire harness and secured with a wire tie. Advised customer to have the vent cleaned. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Pulaski, VA 24301
Uriah B.
Job Details: 12/10/2019
REF WHIR n/a Merry XMas!
Near Dublin, VA 24084
Uriah B.
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DW0 F9e1F9e2F0e5F7e0Did not behave quite right in manual test when put into drain. But went through diagnostics fine and behaved correctly after the first attempt. Drain seems ok at this time. Attempted to lock lid and nothing happened though all controls are working otherwise. Control locked lid after reset. Needs control and possibly lid lock.W10810403. Lid lockW11100602. ControlCx to call Maytag to see if they can help.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 12/10/2019
DRYER WHIRLPOOL WED4850HW0 Found back felt gasket fallen off the drum. Needs new drum and bulkhead. Plan to come back dec 27th. ; ordrng 1 W10828431 (bulkhead) and 1 W10899578 (drum)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found power to control board, but no response from the board. Disconnecting UI from the board gave no drain response from the board either. No dc components seemed to be drawing too much from the board. Needs new control. Unit stopped before completing cycle. Would like drain on hand as well. ; ordrng 1 W10876537 (drain pump) and 1 W11305308 (cntrl-elec)"
Near Roanoke, VA 24017
Uriah B.
Job Details: 12/10/2019
WASHER MAYTAG MVWC465HW2 F8e1Checked wire harness connections. Checked operation in auto test cycle.. reset and recalibrated the unit. Hot water off to the unit. Cx trying to run on cold temp setting. ; used 1 WP8567668 (TIE) from stock
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/10/2019
WASHER CROSLEY VAW3584GW1 Valve had leak. Replaced valve. All checks ok at this time. Unable to test completely because no power or water access where unit was at time of service. ; used 1 W11210459 (VALVE) from stock
Near Troutville, VA 24175
Uriah B.
Job Details: 12/10/2019
KITCHEN WHIRLPOOL WDTA50SAHZ0 Needs upper rack adjusters. Ordering. ; ordrng 1 W10712395 (adjuster)
Near Hollins, VA 24019
Uriah B.
Job Details: 12/10/2019
RANGE WHIRLPOOL JES9750AAS "12001656. Sensor.Temps reading below what they should be. Nothing showing wrong, but sensor most likely causing issue. Control is discontinued. Cx to observe after temp adjust."
Near Roanoke, VA 24017
Uriah B.
Job Details: 12/10/2019
FREEZER WHIRLPOOL WRS325FDAM02 Drain was clogged. Cleared drain and reinserted the bail arm on the icemaker. Cx to observe.
Near Little Rock, AR 72210
Doug M.
Job Details: 12/10/2019
RANGE WHIRLPOOL WOS51ES4ES00 "Replaced thermal fuse at board,replaced oven control and thermal fuse in rear of unit due to shorting after self clean,tested unit operation checks ok ; pckd up 1 WP9759243 (thrmst-fix)"
Near Wytheville, VA 24382
Uriah B.
Job Details: 12/10/2019
DRYER ROPER RED4516FW0 Checked wire harness connections. Checked operation in fluff and in heated dry. Found unit operating as intended. Found that airflow was not optimal. Cleared duct and all checks ok.
Near Little Rock, AR 72210
Doug M.
Job Details: 12/10/2019
LAUNDRY WHIRLPOOL WTW7040DW0 "Inspected for damaged washplate,found teeth on washplate and on drive shaft are worn not allowing unit to agitate correctly,spanner nut and screw are also damaged due to rust,diagnosed to need washplate,gearcase,spanner nut and screw; rqstng P&A on 1 W10752187 (screw) and 1 W10775188 (washplate) and 1 W10811956 (drum assy) and 1 W10909670 (nut-spaner)"
Near Hot Springs, AR 71901
Doug M.
Job Details: 12/10/2019
M/W OTR UNKNOWN UMV1160CB3 "Replaced control panel and microcomputer due to only 30 second function was the only operation on unit,tested unit operation checks ok"
Near Conway, AR 72034
Doug M.
Job Details: 12/10/2019
WASHER ROPER RTW4516FW2 "Inspected unit for making knocking noise,performed service diagnostics found noise customer is hearing is the shifter pulling into place between agitate and spin,informed customer that this normal on this model,verified normal operation unit checks ok"
Near Little Rock, AR 72223
Doug M.
Job Details: 12/10/2019
FREEZER WHIRLPOOL WRF767SDEM01 "Inspected unit for fresh food section no cooling,performed temp test found 57.2 degrees in refrigerator and 7 degrees in freezer,performed service diagnostics found in step fresh food evaporator does not have frost pattern and capillary tube is vibrating at 2.97 amps,when valve switches to freezer full frost pattern on freezer evaporator then amp drops to 1.78,diagnosed to need compressor,three way valve and fresh food evaporator ; rqstng P&A on 1 W10779331 (compressor) and 1 W11116006 (evaporator) and 1 WPW10443217 (valve)"
Near Little Rock, AR 72223
Doug M.
Job Details: 12/10/2019
DRYER MAYTAG MEDB855DW0 "Replaced main control and exhaust thermistor due to f4e3 error code air flow fault,tested unit operation checks ok ; pckd up 1 WP8577274 (thermistor)"
Near Little Rock, AR 72212
Doug M.
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRS331SDHB00 "Inspected unit for refrigerant smell,did not find refrigerant smell,customer stated that he and his son can smell but wife couldn’t,did find the smell of plastic bags in the freezer from product,verified unit cooling correctly,operation checks ok"
Near Little Rock, AR 72205
Doug M.
Job Details: 12/10/2019
RANGE WHIRLPOOL WFE770H0FZ2 "Inspected unit for burning,found bake element had shorted ,diagnosed to need bake element ; ordrng 1 W10779716 (elmnt-bake)"
Near Little Rock, AR 72223
Doug M.
Job Details: 12/10/2019
DRYER MAYTAG MEDB855DW0 "Replaced main control and exhaust thermistor due to f4e3 error code air flow fault,tested unit operation checks ok ; pckd up 1 WP8577274 (thermistor)"
Near Little Rock, AR 72210
Doug M.
Job Details: 12/10/2019
N/A N/A WFW9050XW00 "Replaced bellow due to hole in bellow causing water leak,tested unit operation checks ok"
Near Kerrville, TX 78028
Sherman
Job Details: 12/06/2019
WASHER WHIRLPOOL WTW4816FW2 Upon arrival checked unit out. Ran diagnostics on unit. Recalibrated. Instructed customer how to operate. No further issues at this time.
Near Kerrville, TX 78028
Sherman
Job Details: 12/06/2019
WASHER WHIRLPOOL LSE7806ACE Upon arrival customer said she bought a new set.
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM Replaced freezer door. Leveled unit. Warmed up gasket and checked with light to make sure it is sealing good. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78250
Tommy B.
Job Details: 12/06/2019
WASHER MAYTAG MVWX655DW0 Previous visit left the pressure hose not attached to the outer tub creating week. Reconnected to resolve issue. Unit tested good now.
Near San Antonio, TX 78209
Steven G.
Job Details: 12/06/2019
WASHER WHIRLPOOL WTW5540SQ0 "Checked washer found bad lid switch and agitator dogs, replaced parts checked operation unit is working normal now ; used 1 80040 (DOG AGITS), and 1 WP8318084 (SWITCH-LID) from stock"
Near , TX 78015
Douglas H.
Job Details: 12/06/2019
DRYER MAYTAG MED5630HC0 Tested unit everything tested good. Educated customer on usage of product. Yes to survey and leave behind.
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/06/2019
ICEMAKER (STANDA WHIRLPOOL GI15NDXZQ0 Upon arrival ran diagnostics on unit. Lund compressor to be faulty. Customer said they’ll buy a new one.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/06/2019
WASHER MAYTAG MVWB865GC0 Upon removal of drain pump found an obstruction within the old drain pump itself. After extraction drain pump functioned properly. Issue resolved. Used wire tie to secure wire harness.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/06/2019
MICROWAVE OVEN JENN-AIR JMW2430DS01 Replaced panel. Part covered by 60 month warranty. Issue resolved. Collected payment at first visit. Survey prepped.
Near San Antonio, TX 78251
Jesus C.
Job Details: 12/06/2019
RANGE WHIRLPOOL WFE510S0HB1 Installed new vent for range handle. No further issues. Job complete.
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Upon arrival found dampener very noisy again. Checked everything around is good. Ran diagnostics on unit. Found no error codes or other issues. Ordered new dampener to resolve issues. ; ordrng 1 WPW10594329 (DAMPENER )
Near Cibolo, TX 78108
S. L.
Job Details: 12/06/2019
WASHER WHIRLPOOL WFW6620HC0 Found sock in drain pump filter removed filter removed sock cleared obstruction tested all operations normal went over survey and paper. All operations normal no leaks.
Near Bulverde, TX 78163
Douglas H.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Tested unit everything tested good. Found no issues or error codes. Marked as complete. Everything operating as designed with normal noise.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced drain pump. Ran unit through diagnostics. Passed all steps. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Steven G.
Job Details: 12/06/2019
RANGE WHIRLPOOL WFE320M0ES0 Checked range found screws and terminal block missing ordered; ordrng 3 3400029 (nut)s and 1 W10200660 (screw) and 1 W10245259 (block-term) and 1 W10465148 (screw)
Near San Antonio, TX 78258
Jim G.
Job Details: 12/06/2019
DRYER WHIRLPOOL WED8500DC4 Determined faulty heating element. Contacted techline to ensure no other factors might be at play. Austin SR# 7726564008. ; ordrng 1 WP3387747 (element)
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced fill valve assembly. Unit operating properly at this time. Yes to survey.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/06/2019
DRYER MAYTAG MED5630HW0 "On call ahead customer stated same issues as before. Customer stated console appears to be shorted out now due to condensation, and still making noise. Customer asked to order parts and then come out with the parts. Ordering console and electronic control due to shorting. Ordering seal for noise reduction per service pointer. Console and seal are psp items. ; ordrng 1 W11310057 (console) and 1 W11316370 (cntrl-elec) and 1 W11401018 (SEAL)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/06/2019
WASHER MAYTAG MVWB765FC3 "Checked outlet, it is good. Ran diagnostics and received a F7 E9 error code, locked rotor F9E2 Watering detected pump drive system problem, F0E3 overload. During service test mode the recirculating pump would not operate and and the low, mid or high spin mode would not actuate. This was discovered. Inducting Test 3b for drive system motor. Checked the J1-1 to J1-3 and got 8.8 ohms. J1-3 to J1-4 8.8 ohms, within spec. According to test 3b the main control needs to be replaced. I have ordered part. The resistance on the J4 connections for the drain pump are to high and out of spec. I have ordered a new drain pump. I used the proper procedure to remove the console but it damaged it. I ordered a replacement.; ordrng 1 W10727777 (pump-water) and 1 W11109974 (console) and 1 W11183368 (cntrl-elec)"
Near San Antonio, TX 78228
Christian G.
Job Details: 12/06/2019
WASHER MAYTAG MHW5630HC0 Issue stated by customer: washer shaking. Customer found leveling feet bent. Stated cabinet was also bent on bottom. Where leveling feet screw into.; ordrng 4 W10888529 (feet-lvlng)s and 1 W11352996 (CABINET)
Near San Antonio, TX 78245
Justin
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Ran unit through diagnostics after fixing power issue. Wire nut come loose on power cord. Leak is not coming from dishwasher, leak is coming from garbage disposal. Unit is working as designed. House is not occupied."
Near San Antonio, TX 78228
Christian G.
Job Details: 12/06/2019
WASHER MAYTAG MVWX700XW0 Gearcase/inner tub seized together. Need to order outer tub. Unit not spinning or agitating. Ordering actuator and screw/nut.; rqstng P&A on 1 W10324648 (tub-outer) and 1 W10759923 (nut) and 1 W10772621 (screw) and 1 WPW10006355 (actuator)
Near San Antonio, TX 78254
Justin
Job Details: 12/06/2019
REFRIGERATOR AMANA ASI2575GRS01 "Door is making a proper seal, no adjustments on door that I can make. Home is not occupied."
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/06/2019
DISHWASHER KITCHENAID KDTE304DSS0 Used adjusters but right rail and track wheels are cracked. Ordering all needed parts. Upper dish rack also had significant structural corrosion. Will return to repair. S_Code = S22916. ; ordrng 1 W10728863 (dishrack) and 1 W11259785 (track) and 1 W11259786 (track) and 4 WPW10195417 (lower roller asm)s
Near Schertz, TX 78108
S. L.
Job Details: 12/06/2019
WASHER MAYTAG MVWB865GW0 Found shifter error code removed rotor found oil on gear case and damage to clutch ordering both rescheduling 12/10; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEAR CASE)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 David SR# 7726568836 Tech line referred me to service pointer W11092686DS-Code covers labor Ordered cover and harness which includes fan. ; ordrng 1 W10738349 (cover-evap) and 1 W11087438 (motor-evap)
Near San Antonio, TX 78254
Douglas H.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Unit not cooling. Finding issue to be inefficient compressor and faulty 3 way valve. Ordering compressor and 3 way valve to resolve the issue. ; ordrng 1 W10779331 (compressor) and 1 W11036448 (solenoid)
Near San Antonio, TX 78245
Justin
Job Details: 12/06/2019
RANGE WHIRLPOOL WFG550S0HZ1 "Active hinge is too damaged to fix, will need to order new hinge to fix issue. ; ordrng 1 W10299224 (hinge-door)"
Near San Antonio, TX 78258
L
Job Details: 12/06/2019
WASHER MAYTAG MVWC565FW1 Issue was unit stoping when starting cycle. Found water valve was not letting hot water through not allowing washer to work. Unit is spinning. Replace control board and valve. Ran diagnostics and quick cycle. Unit working fine. Job complete ; used 1 W11210459 (VALVE) from stock
Near San Antonio, TX 78245
Richard G.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Ptrap has been replaced but the refrigerator compartment door received is the wrong door! Correct part number and description on box label (LW10672970, BLACK refrigerator compartment door) but received stainless steel door. Need correct door!; ordrng 1 LW10672970 (dor-fip)"
Near Universal City, TX 78148
S. L.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Spoke to Joel on tech line SR 7726545437 advised him on what had already been done with dryer being set horizontally and straightened out capillary tube advised him noise is still present can here noise at some distance from unit he said those are normal refrigeration noise and nothing else can be done. Spoke to customer told him that this is normal and unit working as designed per Whirlpool.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/06/2019
WASHER WHIRLPOOL WTW4955HW1 "Checked washer found no error codes during testing , heard noise coming from wash basket. Found loose change in between tub and basket. Removed debris no noise. Job complete."
Near San Antonio, TX 78230
Steven G.
Job Details: 12/06/2019
WASHER MAYTAG MVWB865GC0 "Checked washer customer complaint of fabric softener cup full of water, found lots of soap residue in cup not allowing to siphon correctly, showed customer how to remove dispenser and clean, ran short cycle checked everything is working properly"
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Service plan number 328483671. Issue is refrigerator evaporator frozen over. Ordering control board, UI console, fan. Needs Auth. ; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11089931 (panel-ui) and 1 WPW10389152 (support), states that autho needed"
Near San Antonio, TX 78230
Steven G.
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Checked refrigerator found unit not cooling, checked pressures found very low on freon, went over both. evaporators, condenser and compressor tubing found no leaks anywhere, leak is in cabinet and cannot be fixed customer to buy new Refrigerator"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Checked refrigerator found no water through dispenser good water to ice maker determined bad water inlet valve and control board due to ice maker not dispensing Ordering new valve and board.; ordrng 1 W10867574 (cntrl-elec) and 1 W10913947 (valve)
Near San Antonio, TX 78254
Justin
Job Details: 12/06/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HB3 "Light will not go off, need to order control to fix issue. ; ordrng 1 W10210871 (holder,lamp) and 1 W11342846 (CONTROL BOARD )"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/06/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked refrigerator freezer found ice build up on fan causing it to make noise defrosted refrigerator working as designed. Found gasket damaged causing frost build up.; ordrng 1 W10248749 (gasket-fip)
Near San Antonio, TX 78232
Steven G.
Job Details: 12/06/2019
ICEMAKER (STANDA KITCHEN AID KUIC18NNXS0 "Checked ice maker found pumps not working, replaced both pumps and cleaned tubing and ran cleaner checked operation unit working normal now ; used 1 WP2313628 (PUMP), and 1 WP2313705 (PUMP) from stock"
Near San Antonio, TX 78256
Colton B.
Job Details: 12/06/2019
OVEN ELECTRIC (D KITCHEN AID KODE300ESS01 "Customer complaint is that the ovens do not cook well. Top oven temperatures were erratic and lower oven temps were too cold. There is a service pointer for this unit for oven temps. Ordering that plus additional oven sensor for double oven. Customer wants to look at other ovens, parts are P&A. ; rqstng P&A on 1 W11087457 (console) and 1 WP74008369 (sensor- ov)"
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ "Customer stated that the unit is operating at nominal temperatures, but it creates a loud buzzing noise periodically. Found issue to be a loud evaporator fan motor. Ordering parts to resolve issue.; ordrng 1 WP2315549 (evap fan motor)"
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/06/2019
DISHWASHER KITCHENAID KDTM804ESS2 Drain hose was clogged. Unclogged and unit drained properly. No further issues at this time. Yes to survey.
Near San Antonio, TX 78232
L
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDT730PAHB0 Issue was units lower arm not working. Found broken arm Ordering new part. ; ordrng 1 W10448645 (arm-spray) and 1 W10491331 (lwr dishrack)
Near San Antonio, TX 78251
Richard G.
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Customer complaint is that the unit is not rinsing the dishes and there is still soap suds in the unit when complete. Entered diagnostics and found no error codes. Automatic test did not produce any water. Pump is humming but nothing is happening inside of the unit. Need to order pump and motor assembly.; ordrng 1 W11025157 (pump&motor)
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL ED5GVEXVD03 ICEMAKER not making any ice. Replaced ICEMAKER with truck stock . Tested unit everything working properly. Quoted customer 331.74 for all cost. Customer wanted to proceed with repair. Collected all cost. ; used 1 WPW10190965 (ICE MAKER) from stock
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/06/2019
RANGE WHIRLPOOL WFE515S0ES2 Last tech found faulty control. Replaced control to resolve the issue. Unit performing as designed now. No further issues at this point.
Near Selma, TX 78154
S. L.
Job Details: 12/06/2019
WASHER MAYTAG MVWX655DW1 Found control board not screwed into console and start button not making contact with control. Installed board correctly and used screw from van to secure all all operations normal recalibrated unit and advised of survey and paper.
Near Cibolo, TX 78108
S. L.
Job Details: 12/06/2019
WASHER MAYTAG MVWB835DW0 Reseated wash ring and leveled unit but washer still rattles loudly during spin. Ordered suspension and scheduled return visit.; ordrng 1 W11130356 (suspension)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/06/2019
MICROWAVE OVEN KITCHENAID KMBS104ESS02 Determined right set of interlock switches were stuck. ; ordrng 1 461967750494 (support) and 1 WPW10128850 (arm)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Evaporator fan motor is faulty. Will order and return. ; ordrng 1 WP2315539 (motor-evap)
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/06/2019
COOKTOP ELECTRIC JENN-AIR JGD8430ADB Found that the screws to the front right burner plate assembly were rusted and stripped out (Picture included). The igniter is missing and probably fell down into the cavity. There is another rusted out screw on the back left burner assembly as well. I can complete the job but will have to get some special tools to bore out the screws to get them out. I explained to the client that I would have to return at a latter date. And that until I get down in there I will not know for sure what parts if any would be needed. I have ordered the parts I think I might need and will return to vendor what is not needed or used. I also explained to her that we will change out the needed screws.; ordrng 1 74009336 (igntr-surf) and 1 74009337 (screw) and 1 74009337 (screw) and 1 74009337 (screw) and 1 74009337 (screw) and 1 74010858 (switch- sp)
Near San Antonio, TX 78259
L
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue is unit is dispensing ice by itself. Found defective ice bin and replacing UI as well ; ordrng 1 W11169239 (cntrl-elec) and 1 W11196076 (ice-contnr) and 1 W11231385
Near San Antonio, TX 78256
Colton B.
Job Details: 12/06/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint is that the incorrect adjusters were installed. Checked adjusters, they are working as intended. I could raise and lower them easily. Customer was not present, however I instructed babysitter on proper use and asked her to show customer when she returned."
Near San Antonio, TX 78232
Devon F.
Job Details: 12/06/2019
WASHER WHIRLPOOL MVWB835DW4 Customer complaint was unit not agitating well upon arrival tech noticed it was way too many clothes in unit got error code F0E3 for overload instructed customer about too many clothes in washer. Unit is operating as designed.
Near Schertz, TX 78154
S. L.
Job Details: 12/06/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 SEALED SYSTEM TECH IF APPROVED Found ball of ice in FC evaporator over cap tube and suction line unit OOW spoke to SG he advised that needs UV dryer to find leak labor would be and after leak is found cost to repair unit if leak is found in evaporator service good 90 days. ; rqstng P&A on 1 WPW10143759 (dryer)
Near San Antonio, TX 78254
Richard G.
Job Details: 12/06/2019
DRYER WHIRLPOOL MEDB765FW0 Replaced door switch. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/06/2019
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 "There is definitely some waves in the bottom of the liner. Unfortunately, the liner according to the parts list is unserviceable. I called Tech-Line and talked to Kathy. She informed me that Whirlpool considers this cosmetic and that is only covered for 30 days, but explained that the client can talk to customer service. I explained this all to the client and they understand. File Number 7726571543"
Near San Antonio, TX 78232
L
Job Details: 12/06/2019
DISHWASHER KITCHEN AID KDTE104ESS4 Issue is unit not cleaning dishes. Found sump motor not working. No letting enough water through arms. Ordering new parts. ; ordrng 1 W10902006 (cntrl-elec) and 1 W10917110 (pump&motor)
Near San Antonio, TX 78237
Jesus C.
Job Details: 12/06/2019
WASHER WHIRLPOOL WTW4850HW1 Installed new cam and basket. Noise is gone. Could not recreate noise issue. No further issues. Tested to complete.