We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78205
Sebastian
Job Details: 07/13/2021
"Replaced sliders and brackets on both sides , replaced gears freezer is now pulling back into the unit as it should"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/13/2021
I replaced the actuator and ran calibration. Went into manual test mode and checked agitate and spin. Unit is now functioning as designed. I answered some questions about care and use.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/13/2021
I called Whirlpool Tech Line and spoke with Leon as directed. He was not to helpful so I ended the call because he did not seem to be having a good day. I assessed the problem myself and found that another LED module went bad. I replaced it with a part W11462342 out of my truck stock. U it is now lighting again as designed.; used 1 W11462342 (Module) from stock
We serviced a
KITCHEN AID OVEN
Model KODE500ESS05
Near Corpus Christi, TX 78411
John L.
Job Details: 07/13/2021
"Install components, tested. Unit still wont heat, check voltage. Unit shows 240v Drops once unit is powered on. Issue Is home electrical, unit should function without issue once electricity is properly restored to unit."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78418
Adam
Job Details: 07/13/2021
Inspection of unit shows two error codes one for motor faults the other for unbalanced load. There is a service partner in regards to this unit in error code for motor fault stating to replace actuator. According to job notes actuator has been pre-ordered. Reschedule appointment When component is in hand.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB
Near Robstown, TX 78380
Jim
Job Details: 07/13/2021
"Customer states that refrigerator is not making ice. Cycle icemaker. No water released to ice tray. Valve bad. Please order inlet valve (WPW10279909), and contact customer when parts arrive.; ordrng 1 WPW10279909 (Valve, inlet)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Corpus Christi, TX 78412
John L.
Job Details: 07/13/2021
"Installed components, unit still has no function. Issue with control board. Replace to resolve also latch received was faulty will need to replace as well.; ordrng 1 W11032875 (Latch) and 1 W11266006 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Corpus Christi, TX 78418
John L.
Job Details: 07/13/2021
"Installed igniter, tested unit after installation. Burner ignited at first click, and did so throughout its cycling. Wrong spark module ordered, does not seem to need spark module as unit is lighting. Issue resolved. If customer happens to call back order spark mod W10457998"
We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near Corpus Christi, TX 78418
Adam
Job Details: 07/13/2021
Customer states unit not spinning And a strong smell of oil/Reese. Inspection of unit shows error code for unbalanced load. Further inspection shows wash plate is free spinning from tub. Removing wash plate Shows your case oil seeping up into the unit from main seal. After informed customer of my findings shes declined any further service on the unit. . Issue resolved
We serviced a
AMANA REFRIGERATOR
Model ARS9168AB
Near Port Aransas, TX 78373
John L.
Job Details: 07/13/2021
"Customer still having issue with seal on door, seal keeps falling over itself and this is causing issues with freezer section. Also evaporator fan motor may have been damaged by frost. Will possibly need to be replaced.; ordrng 1 R0000203 (gasket,door fzr (blk), ordrd 1 WPW10189703 (motor-evap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Corpus Christi, TX 78414
Adam
Job Details: 07/13/2021
Customer complaint of intermittent ice. During my visit icemaker was working as intended but customer states that is not always the case two or three days will go by where theres no problem or two will go by where theres no ice. Surface planer related to this issue states broken wire in heater for fill tube. Ordering kit from service pointer to resolve issue.; ordrng 1 W11366500 (Fill tube heater kit)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Odem, TX 78370
Jim
Job Details: 07/13/2021
"Customer had unit installed, but installer forgot base. When he tilted unit up to install base, customer states that unit worked fine. After base was installed, it did not work. Unit hums when push to start button is pushed. ERR shows on screen, but when in diagnostic mode, no error comes up. Contact TechLine, speak to Bruce (SR ). After voltage checks, determine that dryer had hung up somewhere, and to make sure it moved freely while being put back together. Put back together and test. No faults found, no new codes, no parts used."
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Ingleside, TX 78362
John L.
Job Details: 07/13/2021
"F7E7 motor unable to reach speedF0E5 off balanceF7E1 basket speed faultInspected unit after retrieving codes, motor tested good. Found issue with hub and splutch, will need to replace both. Unit also has suspension issues, will need to replace to resolve issues.; ordrng 1 W10396887 (hub) and 1 W10721967 (drive pulley) and 1 W11226768 (suspension)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS01
Near Corpus Christi, TX 78414
Adam
Job Details: 07/13/2021
Summer complaint of unit not cooling. Inspection of unit shows control nonresponsive. Unit is getting proper voltage but control board will not respond to any command including diagnostic. Replace control board to resolve issue. Have not set return date pending partner rival. Also require authorization; rqstng P&A on 1 W10746274 (cntrl-elec) and 1 W10317076 (cntrl-elec) and 1 W10330834 (start-dev) and 1 W10350564 (capacitor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Sinton, TX 78387
Jim
Job Details: 07/13/2021
"Customer states that washer is making noise during drain. Check for errors, none found. Check pump noise, no unusual loud noises. Consult customer about noises and differences in new vs. old washers. No parts needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Corpus Christi, TX 78411
Adam
Job Details: 07/13/2021
Customer complaint of no ice. Inspection of unit shows ice production is fine and operating as it should but ice was jammed in the bin not allowing auger motor to spin freely to dispense ice. Dumped out about half the been repositioned ice tested unit both crush and cubed work as directed. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78413
Adam
Job Details: 07/13/2021
Customer complaint of unit leaving clothes wet at end of cycle. Inspection of unit shows two air codes one for motor faults and another for hot water during the rinse cycle. Investigation into this shows hot And cold water hose reversed in service pointer regarding other issue staining actuator will need to be replaced. based on work notes actuator has been ordered and waiting arrival. Have not scheduled return date pending part arrival; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Portland, TX 78374
John L.
Job Details: 07/13/2021
"Installed component, tested after installation. Issue resolved."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/12/2021
"Complaint of not heating. Unit sitting on counter, no where near the outlet to properly test it. Tore unit down to find slight damage to the heater, but still ohmed out. Replaced element as a contingency. Issue likely with power supplied. Couldnt properly test u it as it was not installed to proper location in apartment. Per sb web this unit is oow."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 07/12/2021
Last trip found unit had bowed drain pan. Installed drain pan kit to resolve the issue. Unit testing good now and drain pan is flush. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 07/12/2021
Rediagnosed unit to find issue wasnt a SS issue. Refrigerator Evap completely frozen over. Defrosted entire Evap to find thermistor was at fault. Replaced Evap harness with fan to resolve the issue. Unit testing good now. No further issues at this point. Advised customer of 24-48 hr cool down period.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 07/12/2021
Replaced control and tested unit unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
Checked dishwasher found left rack stopper missing causing rack to pop out and not work as designed. Ordering stopper to resolve issue. Rescheduling adjuster assembly as contingency.; ordrng 1 WPW10508950 (Rack stop)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78251
Sebastian
Job Details: 07/12/2021
Customers concern is long dry times and having to run multiple times to get clothes dry. Found that everything on the unit is working as designed after changing safety can confirm however that there are birds nest in the venting outside.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78250
Justin
Job Details: 07/12/2021
"Ran unit through diagnostics and calibration. Was not able to hear problem, customer also said it hasnt made the noise in a few weeks. Basket sounds like it is losing the fluid inside, changing out hub/spanner and basket would be better option. Will have customer monitor and see if noise will become more consistent."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near San Antonio, TX 78250
Justin
Job Details: 07/12/2021
"F4E3 only fault stored in unit, unit passes diagnostics mode. Raised the dryness level from 2 to 4. Should help get the unit hotter. Will refer customer to use and care guide when it comes to loading procedures. Also want customer to ensure clothes are not too wet coming out of washer."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
"Issue was a kinked water supply line. Replaced water supply line, unit now has water flow. Found a frozen fill tube on ice maker, believe this to be the issue for the lack of ice production. "
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
"Checked washer found F8E1- long fill, F0E3- overload, F0E7- load detected when running clean washer cycle, F7E9- locked rotor, F0E5- off balance. Cleared error codes. Ran DLMS calibration cycle and automatic test. All checked good. Tested motor to see if there was resistance and agitation. All checked good. Washer is working as designed. Informed customer about soil level and spin speeds. More than likely had extra heavy soil level cycles throw clothes off balance and go into high spins. Educated and adjusted soil/spin levels and showed features of washer."
We serviced a
KITCHEN AID DISHWASHER
Model KDTE704DSS0
Near Boerne, TX 78015
Douglas H.
Job Details: 07/12/2021
Last trip found faulty vent assembly and drain pump. Replaced both parts to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Justin
Job Details: 07/12/2021
"Replaced burner tube, unit still not working. Spoke to tech like and they said to replace the bake broil harness and dsi control. 7730816497; ordrng 1 W11161843 (Bake/broil harness) and 1 W11162730 (DSI control)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS0
Near San Antonio, TX 78253
Justin
Job Details: 07/12/2021
Unit has frame damage and will need to be replaced. Calling to document findings. Deemed non repairable file number 7731225161
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB4
Near San Antonio, TX 78224
Jesus C.
Job Details: 07/12/2021
Tested unit. Found light relay on control shorted. Ordering new control and bulb. ; ordrng 1 W11342846 (Control) and 1 8206232A (Bulb)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78204
Jesus C.
Job Details: 07/12/2021
Complaint is noise during spin. Tested unit. No error codes. No noise issues. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Castroville, TX 78009
Justin
Job Details: 07/12/2021
Spoke with customer they need to reschedule not feeling well. They dont want to risk it being something serious reschedule for next week.; schdld next appmnt for 7/26 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78250
Sebastian
Job Details: 07/12/2021
2253055 tuck new seals on outside of evap cover on right and left 7731225992. Customers concern with the unit is that it might be over freezing due to frost buildup on the inside of the unit expose the evaporator is it sounded like an ice was hitting the fan verify that there wasnt any ice build up on the evaporator itself ice was building up on the outside no issues on the evaporator itself found at the slides were frozen over again found ice build up on top baffle in refrigerator section confirmed with tech line that there is definitely moisture leaking where it shouldnt be tech line is having me order some gaskets for the sides of the evaporator section in the freezer; ordrng 2 WP2253055 (Seal)s
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18NNZS0
Near Helotes, TX 78023
Sebastian
Job Details: 07/12/2021
"Unit was not delivering water to the reservoir disconnected hose that valve ran unit was not getting any water pressure verified water pressure behind unit change out water valve then found water was getting stopped up at the filter head after removing filter head unit began filling as it should at this point instructed customer that we are going to put the unit into a cleaning mode right now with no solution just to get the Message off of the unit I believe it stayed on there because they had their water fail in the middle of the cleaning cycle "
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
I installed the needed parts to secure unit in cabinet and the kick plate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
"Called tech line while waiting 10 - 15 minutes in front of customers house. Talked to Brian SR# 7731222156, about when replacing FC light caused a small hair line crack. LED module was caked with insulation and almost impossible to remove, took over an hour and had a bad module anyways. He gave me part number for 2 repair kits. Talked with customer and he agreed for me to come back with repair kits. Also, verbally agreed to sign waiver, because I am not comfortable doing any more work on his refrigerator otherwise. Rescheduling LED Module.8201700 2 PART EPOXY482395 TAPE; ordrng 1 8201700 (Patch) and 1 482395 (Repair kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Verified a faulty drain pump. Replaced pump. Issues resolved .; used 1 W10876537 (Drain pump) from stock
We serviced a
WHIRLPOOL VENT HOOD
Model WDT730PAHZ
Near Cibolo, TX 78108
Shawn W.
Job Details: 07/12/2021
"This dispatch is mixed up. It is for a vent hood, but the model number on the ticket is for a DH washer and a unknown serial number. The customer informed me that there was a 2 year warranty on the unit. I looked up the entitlements on the dishwasher and based on the goods issue date it would be 10 days out of warranty. Our customer informed me that the home was purchased in July of 2019 but could not produce a closing document as proof of purchase. Since this dispatch is not clear to be for a vent hood or a dishwasher and since no dispatch was created for the other product. I referred our client back to Whirlpool for a proper dispatch and time to secure proof of purchase. I called Whirlpool Trade Care Team and spoke with Christy to inform Whirlpool of the special situation. SR#7731124367"
We serviced a
WHIRLPOOL RANGE
Model KDRS505XSS02
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/12/2021
Tested unit. Valve for back left burner seized. Need to replace valve. ordrng 1 WPW10206287 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Cibolo, TX 78108
Zachary
Job Details: 07/12/2021
"Checked dishwasher, complaint is that dispenser would not open to let detergent out. Checked for error codes, none found. Replaced dispenser, had resistance, but potentially just a weak motor. Tested dishwasher through service diagnostics cycle. All components checked good and dispenser door popped open as designed. Dishwasher is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Mico, TX 78056
Justin
Job Details: 07/12/2021
"Customer said ice maker quit working, they had power outage a week or so ago and when power came back on unit started making ice. Customer will monitor system."
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Customer was not available. And they are likely not going to complete repair. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Replaced condenser fan. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Stockdale, TX 78160
Chris S.
Job Details: 07/12/2021
Replaced lid everything working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78249
Sebastian
Job Details: 07/12/2021
"98765, Found that icemaker is failing ordering water valve as well as a contingency I need to at least double check the coil and make sure its not shorted before doing the icemaker on next Ron maintenance approved ordrng 1 WPW10300022 (Icemaker) and 1 WPW10179146 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stockdale, TX 78160
Chris S.
Job Details: 07/12/2021
Replaced hi temp fuse first tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Floresville, TX 78114
Chris S.
Job Details: 07/12/2021
Customer stated that icemaker still not making ice. Found ice in between ice tube. Pulled tube out to get ice. Everything working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near San Antonio, TX 78258
Jim G.
Job Details: 07/12/2021
Customer had a considerable leak from the copper line at the wall. I verified no leaks at this time however customer has already hired a plumber to repair lines and has since been resolved. The issue wrt to the refrigerator has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Universal City, TX 78148
Zachary
Job Details: 07/12/2021
Installed both hinge screws to anchor plates on both Freezer and Refrigerator doors. Refrigerator is now as designed. Job complete.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/12/2021
Tested unit. Drain pump clogged with buildup. Cleared pump. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Lakehills, TX 78063
Justin
Job Details: 07/12/2021
Spoke with customer and we will need bake element.; ordrng 1 W11182108 (Bake element)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Floresville, TX 78114
Chris S.
Job Details: 07/12/2021
Replaced control board and UI board. Tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
Issue was constant beeping and an unresponsive UI panel. Ordering new panel and returning. Customer will try to get video of beeping in the mean time as we could not replicate it. ; ordrng 1 W11387387 (UI)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
"Issue was an off balance washer. Could not get agitator off to diagnose unit. Having to rebuild washer. Ordering all necessary parts and returning if warranty approves repair. ; ordrng 1 W10528947 (Hub) and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11089264 (Drain pump filter) and 1 W11385424 (Retainer), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/12/2021
"Unit interior lights come on but thats it. No cool, no power to ui board. Found issue to be faulty ui and main control. Ordering both to resolve the issue. Both parts oos or psp; ordrng 1 W11518204 (Ui panel) and 1 W11196400 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Antonio, TX 78256
Sebastian
Job Details: 07/12/2021
Customer explained to me that the front wheel is missing on the unit scheduling for second man for 21st ; schdld next appmnt for 7/21 WED AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/12/2021
Installed new drier and evap. No further issues. Tested to complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near San Antonio, TX 78218
Jesus C.
Job Details: 07/12/2021
Installed new gasket and nut. Tested unit for leaks. No leaks. Excessive suds buildup in unit. Will need customer to run multiple clean cycles. No further issues. Tested to complete.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS03FTSS3
Near San Antonio, TX 78233
Zachary
Job Details: 07/12/2021
"Replaced weak drain pump, high loop drain hose, extension drain hose and clamp. Tested dishwasher and it is now working as designed, no other issues were found. Job complete."
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLXS2
Near Shavano Park, TX 78230
Sebastian
Job Details: 07/12/2021
Found that unit is making ice but the consul is hanging ordering screws and top just in case Also ordering water dispensing tube as it is clogged up; rqstng P&A on 1 W10320111 (Top) and 1 W10863947 (Tube) and 4 WP3400884 (Screw)s and 4 WP489443 (Screw)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78232
Zachary
Job Details: 07/12/2021
Ordered control panel assembly in hopes that it would include UI to try and take care of customer more quickly since UI housing assembly was OOS. Console assembly did not include it. Ordering UI housing assembly to resolve issue. Part is OOS and will need to be scheduled when available.; ordrng 1 W11368911 (UI housing assembly)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/12/2021
Tested unit. Upper door locked. Was able to disengage upper door. Need upper door lock motor. ; ordrng 1 W10883049 (Door lock)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302ESS00
Near San Antonio, TX 78222
Chris S.
Job Details: 07/12/2021
Replaced gasket everything working as designed.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430WS01
Near San Antonio, TX 78260
Zachary
Job Details: 07/12/2021
"Arrived at customer home and he wanted to reschedule for Thursday, 7-15-21, for 3PM or later. Message DB to keep parts, and NR to make sure my schedule will permit this.; schdld next appmnt for 7/15 THU PM"
We serviced a
KENMORE DRYER
Model 110.877217
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
Rescheduling due to glitch in system showing availability for today when I had none. Rescheduling to Friday.; schdld next appmnt for 7/16 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/12/2021
#9637 gate code. Tested unit. Freezer door not sitting right causing air leak into freezer. Will order new spacers for door. ; ordrng 4 WP489467 (Spacer)s
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 07/12/2021
I called our customer to check if the u it has been removed from the cabinetry as discussed on my previous visit. Our customer informed me that it had not. He wanted me to call him back in 10 minutes. He was going to try and get it out. I called NR and counseled on this situation. I was informed to ensure it is moved out of the cabinet before conducting the repair.there is to much risk of damage to the home and it will need to be removed completely by a professional installer or the builder. I called our customer back. He informed me that he was having a problem getting it out. He informed me he was going to try and make some arrangements to have it pulled out today. I agreed to give him some time to arrange this while I try and go to some other calls. I was called back about 20 minutes later and informed that the customer needed to be guaranteed that someone could repair it today if he took it apart and that this would be a two man job and that we should send two people to pill it out. I explained again that we would not pull the unit out because there is to much risk of damage and explained that we do not have to pull it out but can try. I reminded I spent about an hour and a half trying to get it out on my last visit. Our customer wanted to talk to a supervisor. I provided him with our number. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78248
Jim G.
Job Details: 07/12/2021
Tightened handle used wire tie to secure. ; used 1 WP8567668 (Wire Tie) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
Diagnosed and found bad gearcase but could not get off washplate. Ordered new washplate.; ordrng 1 W10902814 (Washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/12/2021
Our customer had a problem with the ice maker producing ice. I found that the unit was making ice. I ran some other testes and the unit is filling with water as well. Our customer had a power outage recently. This unit at one point needed to be rebooted. The unit is rebooted and now functioning as designed.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DP01
Near San Antonio, TX 78209
Sebastian
Job Details: 07/12/2021
Replace the front control panel and the control unit was in storage as customer has purchased a new unit since then since unit did not need to be uninstalled .
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78220
Chris S.
Job Details: 07/12/2021
Replaced gearcase tested unit everything working properly properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
I removed the broken upper rack and removed the broken adjuster parts. I replaced with the new updated adjuster kit. Upper rack is now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78231
Jim G.
Job Details: 07/12/2021
"I had to charge customer for a new agitator and belt. He other parts were not needed save for the gearcase which was covered by extended warranty. Issue resolved. ; used 1 W11161960 (Agitator), and 1 WPW10006384 ( Belt) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Helotes, TX 78023
Douglas H.
Job Details: 07/12/2021
"Customer stated unit didnt produce ice after previous repair. Checked ice maker, confirmed that ice maker not functioning. Checked voltages at ice maker, no voltage present at ice maker module, checked for voltage at harness connection, voltage present. Issue is ice maker assembly. Ordering new ice maker assembly to resolve the issue. Part oos. Customer paid in full last trip. ; ordrng 1 W11087434 (icemaker)"
We serviced a
WHIRLPOOL OVEN
Model n/a
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/12/2021
Last trip. Found issue to be faulty console on unit. Replaced console to resolve the issue. Unit performing as designed now. No further issues at this point. Unit under warranty per closing documents.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
"Our customers are experiencing a really loud spin at the end of the spin cycle. Ran diagnostics and received error code F2E1 stuck key. I ran manual test mode on high speed and could not replicate the sound. This is the procedure according to Technical Service Pointer #: W11520474 Rev A Action Required: Mandatory Release Date: February, 2021. Top Load Washers Noise During Spin Thus calls for replacing the main control. This sound is likely coming from a bad trip. On the control board according to the service pointer. This unit will also need a new shifter according to Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. This unit will need a new control that our parts department has already ordered and a new shifter. Parts ordered. ; ordrng 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78006
Douglas H.
Job Details: 07/12/2021
"Customer stated unit will start cycle for a bit and then stop and clean light will blink. Checked for errors, none found. Appears that unit was in demo mode. Allowed unit to run service diagnostics to allow unit to turn demo mode off per tech sheet. Unit didnt have any errors present at the end of the test cycle. Unit testing good now. No further issues at this point."
We serviced a
SAMSUNG REFRIGERATOR
Model RF268ABRS
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/12/2021
I replaced the power control. It is now fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Fair Oaks Ranch, TX 78015
Justin
Job Details: 07/12/2021
"Stopper needed to be reattached, closed the railing pieces a little bit so it isnt so loose. Customer refuses to pay service call."
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Boerne, TX 78015
Justin
Job Details: 07/12/2021
"Found bad door switch, swapped out and tested to complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
Replaced solenoid and UI and tested with no further issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
Customer said wont fill with water so tested and found thats it not spraying. Found bad wash motor so ordered part. Will call customer when part is in.; ordrng 1 W11087376 (Sump and motor assembly)
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
Model Number: KGRS505XSS04. Serial Number: D34504966. Our customer is having a problem with the right front valve. It will not acetate. This will need to be replaced. ordrng 1 WPW10206288 (Valve Riight Front.)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Universal City, TX 78148
Chris S.
Job Details: 07/12/2021
Replaced inverter tested unit everything working properly properly.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
"Issue was a moisture sensor error code. Replaced sensor harness, unit tested good."
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP48QHB00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 07/12/2021
"Issue was a faulty fan motor. Replaced motor, unit tested good.."
We serviced a
WHIRLPOOL MICROWAVE
Model IMBS104GSS02
Near Rockport, TX 78382
John L.
Job Details: 07/12/2021
"Inspected unit, display on unit is not displayed correctly. Issue with panel display. Replace to resolve.; ordrng 1 W11115247 (panl-cntrl) and 1 W10913244 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Victoria, TX 77904
Jim
Job Details: 07/12/2021
"Customer states that dryer is not drying clothes. Check for heat in timed dry. Heat good. Check exhaust pipe for too many angles. Exhaust has 360 degrees of angles (see picture). Advise customer to straighten exhaust as much as possible, and dryer will breathe properly. No parts needed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78418
John L.
Job Details: 07/12/2021
"F8E1 Long fill, F7E6 motor fault, no issue with valves. Drain hose to low, unit constantly drains. This is cause of long fill issue. Motor fault from actuator issue, actuator will need to be replaced to resolve.; schdld next appmnt for 7/16 FRI !"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/12/2021
"Inspected unit, unable to make selection when turning knob. Unit chimes when knob is toggled but selection does not change. Will need to replace panel and/or control to resolve issue.; rqstng P&A on 1 W11109974 (console) and 1 W11114420 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Port Lavaca, TX 77979
Jim
Job Details: 07/12/2021
"Customer states that refrigerator does not make ice. Put refrigerator into diagnostic mode. Check icemaker operation, Icemaker cycles and fills. Contact TechLine, speak to Bruce (SR7731221597). Check icebox fan voltage, and if bad, replace icebox fan. Check, replace icebox fan ( W10846539). Please reschedule when parts arrive.; rqstng P&A on 1 W10846539 (Fan, icebox)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Alice, TX 78332
Adam
Job Details: 07/12/2021
Installed drain pump vint fan and control board tested unit issue resolved. In order to uninstall unit several pieces of trim had to be removed customer did give consent and signed waiver I reinstall the unit to the best of my ability but did not reattach trim customer said that was fine and they would take care of it. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 07/12/2021
Customer complaint of unit not filling with water or washing. Inspection of unit shows error code for motor fault. Service pointer in regards to this issue on this unit states actuator will need to be replaced. Further inspection confirms pin from actuator has come loose from cam assembly which intern is not allowing unit to wash. Replaced actuator to resolve issue. Cording to work notes component has already been pre-ordered. Im not scheduled return date pending part arrival; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Corpus Christi, TX 78414
John L.
Job Details: 07/12/2021
"Inspected unit, ran tests on components to determine noise issue complaint. Compressor start up was normal, noise heard was slight buzz/hum but nothing abnormal. Sounds heard or normal for this compressor. Referred customer to owners manual in which it states that noises from this unit can occur and are normal."
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4EB02
Near Corpus Christi, TX 78413
Adam
Job Details: 07/12/2021
Arrived at customers location knocked on the door no answer call Number on file spoke with gentleman of the house stating he was unaware of an appointment today but that he was originally dealing with an appliance company by the name of arrow. I did inform him that we are usually dispatched by Whirlpool directly unless the individual calls us themselves. Customer kind of gave me a breakdown of what was going on with the unit stating he knows for a fact that the cooktop and the oven are coming from the same breaker. I did inform him that because the oven is pulling the full 240 that it would need to be on its own dedicated breaker until that problem is resolved whirlpool would not address the issue. Customer states he will figure something out and will call us back if anything changes. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Riviera, TX 78379
Adam
Job Details: 07/12/2021
Installed new sump assembly Tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Corpus Christi, TX 78408
John L.
Job Details: 07/12/2021
"Inspected unit, pulled one code F8E1 long fill. Ran test on unit, water pressure good from valves. Customer explained that unit has only cold water running to it. Checked setting and explained that tap cold setting must be used when only running cold water as thermostat will check for hot water entering unit, if none detected unit will not continue with wash. Recalibrated unit, and issue resolved."