Near Schertz, TX 78154
Shawn W.
Job Details: 11/01/2019
OVEN ELECTRIC (D WHIRLPOOL WOS92EC0AS02 The customer wanted me to check the microwave. The oven is fine. Called ACT customer service. Was informed that the client will have to call the Warranty Company to seek an authorization for the Microwave. Told clients Nephew who let me into the home. He will inform the client. Oven is fully operational. Job complete
Near Schertz, TX 78154
Devon F.
Job Details: 11/01/2019
WASHER MAYTAG MVWC565FW1 "Customer complaint was unit making grinding noise, looked inside tub took agitator off found a quarter between wash plate. Tested unit no grinding noise. Unit is operating as designed."
Near Boerne, TX 78006
Tommy B.
Job Details: 11/01/2019
WASHER WHIRLPOOL WFW95HEDC Last visit found cracked dispenser assembly. Replaced with new assembly to resolve issue. Ran automatic test cycle with no errors. Unit testing good now.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/01/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer complaint was unit ice maker not making ice, upon arrival unit ice maker in was stuck do to too much ice bin wedged in. Thought customer how to stop ice maker to prevent from happening again. Unit is operating as designed."
Near San Antonio, TX 78232
Devon F.
Job Details: 11/01/2019
RANGE KITCHEN AID KESS907SSS "Customer complaint was unit door locked. Took door lock switch off to test, part passed tested power to switch no power from control board nor control panel quoted customer 450.23 for parts and labor customer declined. Collected SC 113.66 card."
Near Benton, AR 72019
Doug M.
Job Details: 11/01/2019
BELLA WHIRLPOOL KRFC704FSS01 "Arrived to install parts found dispenser is working,customer explaining to me intermittent issue,inspected water tube through door found heater wire broken causing water line to freeze,diagnosed to need water tube; ordrng 1 W10883965 (tube-water)"
Near Bryant, AR 72022
Doug M.
Job Details: 11/01/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Inspected unit found back piece to evaporator cover is missing causing excessive frost in freezer due to not sealing properly,diagnosed to need back evaporator cover ; ordrng 1 W11170274 (cover-evap)"
Near San Antonio, TX 78247
Devon F.
Job Details: 11/01/2019
WASHER MAYTAG MVWB725BW0 "Customer complaint was unit makes loud noise, upon arrival reminded customer about SC 113.66 she stated she didn’t know about SC and refused to pay."
Near San Antonio, TX 78247
Devon F.
Job Details: 11/01/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer complaint was unit not making ice reverse osmosis tech came and fixed the machine now unit makes ice.
Near Helotes, TX 78023
Colton B.
Job Details: 11/01/2019
DRYER MAYTAG MEDX655DW1 "Issue was a noisy dryer. Replaced blower wheel and roller, unit is now quiet."
Near San Antonio, TX 78259
Ivan B.
Job Details: 11/01/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Checked microwave. Got no fault codes and all components tested fine. Test ran multiple times and heard no unusual noises. Unit working properly at this time. Issue most likely was turntable installed incorrectly or debris in vent. Cleared vent and set turntable correctly. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78218
Steven G.
Job Details: 11/01/2019
DISHWASHER KITCHENAID KDTM704ESS3 Ran diagnostics on unit found no error code. After running test found heating element was working as should. Advised to keep door closed after cycle.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/01/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint is that the dishwasher has poor performance when washing dishes as well as drying dishes. Customer uses finish rinse aid. Ran unit through diagnostics and automatic test. No fault codes. Unit passed all tests. Checked water temperature as it drained through the garbage disposal, it was barely warm. Spoke with customer about running hot water prior to washing dishes and ensuring the rinse aid dispenser is full. Set rinse aid dispenser to max setting. Left finish powerball detergent sample for customer to try as well. No issues with unit. Tested to complete, unit is good to go. Spoke with customer about survey leave behind."
Near San Antonio, TX 78253
Justin
Job Details: 11/01/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Replaced ice maker in fridge compartment. Ran harvest and fill diagnostics, passed both."
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/01/2019
WASHER AMANA MVWC565F1 Tested washer. Filled tub with water. Found small leak from drain hose. Fixed hose. No leaks during testing. Job complete.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/01/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Last visit found faulty pump and motor. Swapped with new pump to resolve issue. Unit testing good now with no further issues.
Near San Antonio, TX 78230
Jesus C.
Job Details: 11/01/2019
DISHWASHER JENNAIR n/a No issues with dishwasher. Collected service fee. Refer to job 63126.
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/01/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Tested unit. Door handles are loose. Secured door handles. No further issues. Tested to complete.
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/01/2019
WASHER MAYTAG MVWB865GW0 Customer stated that the unit is leaking from the bottom. Ran diagnostics and found error code F2E1. Cleared codes and performed automatic test cycle to see if minimum water fill would duplicate issue. Unable to duplicate issue. Left leak sheets behind with instructions for customer to call back if issue persists.
Near San Antonio, TX 78260
Jim G.
Job Details: 11/01/2019
REFRIGERATOR KITCHEN AID 0 Thawed valve. Issue resolved. Collected serv fee and labor upfront.
Near San Antonio, TX 78253
Steven G.
Job Details: 11/01/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Checked refrigerator found compressor, evaporator and condenser and dye drier have been replaced, found no freon in unit went over with black light did not find any dye on parts, contacted Whirlpool tech line and advised, RS772626498 will be changing out unit"
Near Hot Springs, AR 71909
Doug M.
Job Details: 11/01/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced compressor due to high amps no frost pattern on evaporator,tested unit operation checks ok,customer not home for signature"
Near Little Rock, AR 72227
Doug M.
Job Details: 11/01/2019
REFRIGERATOR KITCHENAID KFXS25RYMS2 "Replaced icemaker and fill valve due to failing cycle and fill tests,icemaker filled,operation checks ok"
Near Mabelvale, AR 72103
Doug M.
Job Details: 11/01/2019
REFRIG WHIRLPOOL ED2KHAXVB00 "Replaced optics to icemaker due to errors tech line,tested unit operation checks ok"
Near Max Meadows, VA 24360
Uriah B.
Job Details: 10/31/2019
COOKTOP JENN-AIR JGD3536BS00 "Found unit had an explosion inside the unit cavity. Soap Tested unit for leaks and none found at time of service. Cx had already had gas company out to check for leaks. Gas co. Found pressure drop over 10 minute period on unit side. Recommend replacing all gas components. Explosion also deformed a number of metal components, particularly the top and all orifice brackets. Needs new top, new valves, new tubing, new burners new brackets. Suggested repair and parts will need to be given to Whirlpool safety and all parts will need to be approved by Whirlpool. Will need 2-3 count to do repair. Also please keep in mind that the Prius did not make it back up the cx driveway.; ordrng 1 7527P042-60 (holder,orifice lf/rr) and 1 W10188365 (tubing-gas) and 1 W10188366 (tubing-gas) and 1 W10188367 (tubing-gas) and 1 W10188368 (tubing-gas) and 1 W10188369 (tubing-gas) and 1 W10205612 (support) and 1 W10205613 (support) and 1 W10205615 (support) and 1 W10361756 (tub
Near Wytheville, VA 24382
Uriah B.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Rescheduled for Friday. Based on video, please pre order control and freezer fan and thermistors.Tribles says they have both in Roanoke! But they are closed Friday; ordrng 1 W11109595 (motor-evap) and 1 WPW10675033 (cntrl-elec)"
Near Portland, TX 78374
John L.
Job Details: 10/31/2019
WASHER WHIRLPOOL WTW8040DW "Ran diagnostics on unit, pulled multiple codes. F8E1 long fill, F3E2 inlet temp fault, F6E2 communication error UI to ACU. Attempted to manually test valves, all valves do not will not open. U it does have proper water pressure to it. Replace valves and board to resolve all issues.; ordrng 1 W10625549 (cntrl-elec) and 1 W10632533 (housing)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Replaced damper control. All checks ok at this time.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 10/31/2019
RANGE WHIRLPOOL RF375PXE0 8053985 control boardFound that the control relay is stuck. Needs new control board. Board is discontinued. Cx to decide whether they want us to find part or they will just buy another unit.
Near Portland, TX 78374
John L.
Job Details: 10/31/2019
RANGE WHIRLPOOL WFE320M0ES1 "Inspected unit, open hold found elements have popped. Front left and right have popped as well as rear right. Will have to replace elements to resolve this issue.; ordrng 1 8273994 (surface element) and 1 W10248262 (elmnt-surf) and 1 W10275048 (elmnt-surf)"
Near Orange Grove, TX 78372
John L.
Job Details: 10/31/2019
WASHER WHIRLPOOL WTW8500DC3 "F2E1 stuck button, tried to get unit into diagnostics mode. UI unresponsive, unable to do anything to unit. Replace UI and controls to resolve this issue.; ordrng 1 W11030475 (cotrol mtr) and 1 W11035001 (console)"
Near Victoria, TX 77904
Michael
Job Details: 10/31/2019
DRYER WHIRLPOOL WED5620HW0 "Plugged the appliance into a 220 outlet, no error codes, the appliance is heating and working normal"
Near Victoria, TX 77904
Michael
Job Details: 10/31/2019
DRYER WHIRLPOOL WED49STBW1 "Plugged the appliance into a 220 outlet, the appliance is heating and working normal. The wrinkle shield knob is broken ordered part.; ordrng 1 W10756270 (knob)"
Near Taft, TX 78390
John L.
Job Details: 10/31/2019
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit, found issue to be with lid lock. Replaced lock and resolved issue.; used 1 W11307244 (LATCH) from stock"
Near Corpus Christi, TX 78410
John L.
Job Details: 10/31/2019
DRYER WHIRLPOOL MEDX655DW1 "Replaced all components, issue resolved.; used 1 WP3406107 (DOOR SWITCH) from stock"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/31/2019
WASHER WHIRLPOOL WTW5000DW2 "Unit makes a clicking noise when not in use, while lid is down. Finding the issue to be electronic control and faulty lid lock. Ordering both to resolve the issues. ; ordrng 1 W11116590 (cntrl-elec) and 1 W11307244 (latch)"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/31/2019
DRYER MAYTAG MEDC465HW0 Replaced wire harness per techline. Now getting good heat on medium setting but as soon as switched to high setting element turns off. Finding temp switch to be faulty ordering temp switch to resolve the issue. ; ordrng 1 WP8578354 (swtch-temp)
Near Kenedy, TX 78119
Michael
Job Details: 10/31/2019
WASHER MAYTAG MVWB835DW1 "Installed part ordered, calibrated and performed a diagnostics test, completed with no error codes, the appliance is is working normal"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/31/2019
RANGE WHIRLPOOL WFE505W0HZ1 "Customer claiming the console started melting when back burners are on. Calling techline due to elements appear to be functioning properly. Spoke with Chris, he stated that the metal console wouldn’t melt if the clock face and knobs aren’t melted. He stated sounds like something was dropped on the console, cosmetic issue not affecting functionality. Also stated do not replace the console unless customer wants to pay for part and labor. SR 7726253109Yes to survey and leave behind. ; rqstng P&A on 1 W11175518 (panl-cntrl)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/31/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Replaced blower and it started working. I plugged the old one back in on a hunch and it started working. I then decided to put the new control board in and realized that this unit has two control boards, one for the upper and one for the lower. I decided not to change out the control board, I put the new blower back in and all functioned normal. Both upper and lower ovens were reaching temperature and fans were initiating. Although I opened the control board box, it was not used and hopefully can be RV. Ran diagnostics and no errors. Fully functional. Job complete. There is a chance that the old blower was fine and that just me simply unplugging it and plugging it back in was all that was needed."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Last tech ordered grommet. Installed grommet to resolve the issue. Unit still leaking. Ordering new sump and motor to resolve the issue so it’s factory assembled. Customer also needed a new retainer. Used that from stock. ; ordrng 1 W11087376 (pump&motor), used 1 WPW10503548 (RETAINER) from stock"
Near Cibolo, TX 78108
S. L.
Job Details: 10/31/2019
RANGE WHIRLPOOL G7CE3034XS00 Took cooktop out took old sealed out replaced with new seal. Tested unit everything normal. Explained what we did to customer and had customer signed. Also explained survey. And paper
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Swapped out console on unit due to numerical display malfunctioning. Unit testing good now. No further issues at this time. Yes to survey.
Near San Antonio, TX 78239
Devon F.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint was unit not dispensing ice or water. Unit is getting water for ice maker but not water dispenser took water line off inlet valve and tried to dispense water no water came out valve. Checked ice dispenser by holding door switch to hear motor, ice dispenser only works when door open. Ordering new water valve and door switch to resolve issue.; ordrng 1 W10913947 (valve) and 1 W11396033 (DOOR SWITCH)"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL GX5FHDXVY010 Unit leaking from freezer and forming ice sheet on bottom of liner. Found cause to be clogged duck bill gromet. Replaced with ptrap kit. Unit testing good now. No further issues at this point. Collected Sc.
Near Castroville, TX 78009
Justin
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Found evap cover with broken tabs at top, harness and thermistor was in wrong spot. Also thermistor looks burnt and will definitely need to be replaced. Ordering parts and scheduling for next week. ; ordrng 1 W11033168 (harns-wire) and 2 WP67006908 (screw)s and 1 WPW10501260 (cover-evap)"
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/31/2019
REFRIGERATOR MAYTAG WRX988SIBM01 Complaint of ice build up under the ice bin. Finding cause to be ice door and ice chute has an air leak. Ordering both to resolve the issue. ; ordrng 1 W10837274 (plate) and 1 WPW10577864 (door-ice)
Near San Antonio, TX 78209
Steven G.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced air diffuser that was ordered and verified unit was operating properly.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/31/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Issue was a leak in the middle of the door. Replaced seal last time, issue believed to be a faulty seal. Going to try replacing it again. ; ordrng 1 W10909089 (lower seal,bottom)"
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/31/2019
OVEN ELECTRIC (D KITCHEN AID KODE500ESS00 "Unit showing f3e1 oven temp sensor failure. Found failing control board as when cooling down would start making a grinding noise but when lower oven door opened noise stopped and fans came back on. Tested door lock, lower lock didn’t lock. Ordering temp sensor, both electronic controls and temp sensor to resolve the issue. ; ordrng 1 W10801665 (cntrl-elec) and 1 W10859573 (sensor) and 1 W10883049 (latch-door LOWER) and 1 W11179310 (cntrl-elec)"
Near Mico, TX 78056
Justin
Job Details: 10/31/2019
FREEZER MAYTAG MZF34X18FW00 "Found no power going to start device, tested compressor showing good. Customer is going to wait on the install. Quoted for 467.67. Collected service call 113.66. ; ordrng 1 W11382529 (CONTROL )"
Near San Antonio, TX 78209
Jim G.
Job Details: 10/31/2019
DISHWASHER MAYTAG MDB4949SHZ0 Replaced sump and motor and there was still no response from the motor. Called tech line and spoke to Kathy SR# 7726250859 who informed me the error an only lie with the control or possibly harness. After inspecting control found loose connection. Plugged in and issue was then resolved.
Near Boerne, TX 78015
Colton B.
Job Details: 10/31/2019
DRYER WHIRLPOOL WED95HEDW Customer complaint is taking to long to dry. Ran diagnostics on unit. F4E1-F4E4 codes displayed in diagnostics. F4E3 Checked dryer vent hose found some restrictions. Took vent tube loose and looked for lent build up. No build up of lent found. F4E4 Checked outlet for volts. Volts test good. Checked junction box and found no issues. Cleared code and ran dryer for 10 minute time dry cycle. Reran diagnostics and found no codes. Dryer is working as designed
Near Kerrville, TX 78028
Douglas H.
Job Details: 10/31/2019
WASHER MAYTAG MVWC565FW0 Unit was stuck in emergency drain mode. Found cause to be soap blocking pressure hose. Cleared soap to resolve the issue. Ran unit through auto testing to resolve the issue. Unit testing good now. Educated customer on proper soap usage. Yes to survey and leave behind.
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL GD5RHAXNT01 Freezer temps at 15 fresh food at 40. Good amp draw 0.9. Only a portion of evap has frost pattern. Called SG. Might be low on refrigerant. Reschedule for sealed system tech. ; schdld next appmnt for 11/6 WED !
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 10/31/2019
DRYER MAYTAG MEDB765FW0 "Replaced door seal, dryer sealing properly. Dryer functions as designed. Job complete."
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/31/2019
WASHER AMANA NTW4650YQ0 Complaint is washer will not agitate. Tested washer. Is agitating and spinning. Found gearcase is leaking. Will order new gearcase and all parts that have been damaged by oil. ; rqstng P&A on 1 W10006355 (actuator) and 1 W10006384 (belt) and 1 W10390451 (capacitor) and 1 W10473144 (gearcase) and 1 W10721967 (drive pulley)
Near San Antonio, TX 78230
Jim G.
Job Details: 10/31/2019
MICROWAVE OVEN WHIRLPOOL GT1196SHS1 Confirmed issue. Magnetron was faulty. Replaced magnetron. Tested unit. Issue resolved. Collected payment.
Near Lakehills, TX 78063
Justin
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Replaced diffuser and solenoid for unit, replaced fridge side thermistor with truck stock. Tested to complete. ; used 1 W10384183 (THERMISTOR ) from stock"
Near San Antonio, TX 78230
L
Job Details: 10/31/2019
DISHWASHER KITCHENAID KDPE334GPS0 Issue was unit does not go on cycle. Found bad console pad is not responding and a bad control board. Ordering new board and new console. ; ordrng 1 W10905154 (console) and 1 W10911471 (cntrl-elec)
Near Bandera, TX 78003
Justin
Job Details: 10/31/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Not getting 120 to water valve, changed out motor and valve. Will need to order new control and wire harness for unit, believe there is a break in the line. ; ordrng 1 W10889940 (harns-wire) and 1 W11305303 (cntrl-elec)"
Near Boerne, TX 78015
Ezequiel V.
Job Details: 10/31/2019
OVEN ELECTRIC (D KITCHENAID KODE900HBS00 Customer complaint of error code F3E4 replaced PA connector. Oven working as designed. Job complete.
Near Terrell Hills, TX 78209
Steven G.
Job Details: 10/31/2019
WASHER WHIRLPOOL WFW92HEFC0 "Checked washer found mold in dispenser housing and not getting enough water at fill up, ordered parts ; ordrng 1 W10513404 (WATER VALVE ) and 1 W10817720 (dispenser)"
Near San Antonio, TX 78223
Shawn W.
Job Details: 10/31/2019
WASHER MAYTAG MVWC565FW1 "Electrical outlet fixed. Was now able to get it to go into diagnostics. Received F9 E1 and F0 E2 error codes for over-sudsing and Long drain. Noticed that the drain hose went into the floor, called SG to confirm my suspicions. This is the problem. Washer was installed by Home Depot and they failed to inform the client that for floor drain installation, three additional parts are needed to be purchased at an extra charge (Siphon break kit, 2 connector kits, extension drain hose. I went ahead and propped up the drain hose and told the client to give me a call and let me know how that works as a temporary fix. I briefed the client on the parts they will need and highlighted it in their installation Manuel. I also explained another way they could do it with a PVC pipe. Recommended they call Home Depot as well as Whirlpool customer service. TJ told me he could not authorize the parts because it was on the Installation (Home Depot). He confirmed my diagnoses File N
Near San Antonio, TX 78238
Christian G.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue stated by customer: ice maker making ice slowly/not making ice. Ran fridge through diagnostic tests. Jumper ice maker and had it run through 2 cycle. Unit test good. Informed customer of survey.
Near Boerne, TX 78006
Colton B.
Job Details: 10/31/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Issue was an F6E5 error code. Replaced UI and control board to resolve issue. Unit testing good. Left survey behind.
Near Boerne, TX 78006
Ezequiel V.
Job Details: 10/31/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Checked parts they came in defective. Rescheduling and reordering upper pan assembly and middle bin.; ordrng 1 W11387048 and 1 W11387053
Near San Antonio, TX 78250
Christian G.
Job Details: 10/31/2019
RANGE KITCHENAID KSEG700ESS0 Issue stated by customer: oven releasing heat from right side of door. Replaced range gasket. Unit test good. Informed customer of survey.
Near San Antonio, TX 78249
Ivan B.
Job Details: 10/31/2019
DRYER WHIRLPOOL WED7000DW0 Checked dryer and tested. Found unit operating as designed. Heating correctly and drying. Lint screen and vent are clean. Customer using sensor dry which is Leaving some clothes still damp and causing smell. Informed about timed dry setting and proper loading of dryer. No further issues at this time. Yes to survey and leave behind.
Near Boerne, TX 78006
Ezequiel V.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Checked dishwasher found leaking at dispenser. Removed door found dispenser installed incorrectly, installed correctly. Ran dishwasher found no leaks. Appliance working as designed."
Near Elmendorf, TX 78112
S. L.
Job Details: 10/31/2019
WASHER AMANA NTW4650YQ0 "Ran test cycle start button,valves ,drain all work. We got error code on lid lock latch. Order part lid lock latch and power cord. Power cord ground loose on plug. Rescheduled for next Wednesday 11/6/2019. Also upon arrival water on floor from customer took pictures.; ordrng 1 W10404050 (lid lock) and 1 W10455732 (cord-power)"
Near Helotes, TX 78023
Justin
Job Details: 10/31/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Found old cover stuck to evaporator, still frozen so need to thaw out before replacing cover evap. Thawed out evap, removed broken styrofoam from old cover, replaced new cover and thermistor, ran and passed all diagnostics, unit cooling properly now. Using CRP to cover the part for this customer."
Near San Antonio, TX 78255
Ezequiel V.
Job Details: 10/31/2019
WASHER MAYTAG MVWB835DW4 "Checked washer, water was dripping in. Replaced water inlet valve. Ran diagnostics no error codes washer checks good."
Near Boerne, TX 78006
Colton B.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Issue was no water going to ice maker. Replaced valve to resolve issue. Ice maker now filling with water. Unit testing good.
Near San Antonio, TX 78254
Christian G.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Issue stated by customer: spray arm coming off 2nd tier,rack wheels broken off. Replaced spray arm and adjuster with wheels. Unit test good. Informed customer of survey."
Near San Antonio, TX 78254
S. L.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Found the control board not working is shorted found the control needs to be replaced found issue is from roaches that reached board and shorted it out. Spoke with customer she will bomb home before rescheduled appointment. Spoke to Zach at Trade Partners to report issue. SR 7726241941.; ordrng 1 W10919359 (cntrl-elec)
Near Comfort, TX 78013
Colton B.
Job Details: 10/31/2019
RANGE KITCHEN AID KGRS505XSS02 "Issue was no heat on lower oven. Replaced igniter, unit tested good."
Near San Antonio, TX 78254
Christian G.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Issue stated by customer: dishwasher dispenser not opening. Ran through diagnostics and replaced dispenser. Unit test good. Informed customer of survey.
Near San Antonio, TX 78223
Shawn W.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced pump and motor. Ran diagnosis. No errors. Noticed that the installer from Home Depot, installed the handle upside down. (Picture provided. Repaired that as a courtesy. No leaks. Fully operational. Job complete."
Near San Antonio, TX 78254
Justin
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL GSF26C4EXF02 "Called customer, said he’d call office to reschedule; O-emld tckt"
Near Bulverde, TX 78163
Jim G.
Job Details: 10/31/2019
REFRIGERATOR KITCHEN AID KSSC48QTS02 Found a whining sound coming from microcontrol. Ordered new control. Will return tomorrow to replace since control failed while I was there. Collected service fee. Contacted techline spoke to Dave SR# 7726256192 who confirmed issue. ; ordrng 1 W10789107 (cntrl-elec) and 1 W10822580 (evap fan motor) and 1 W10822635 (motor) and 1 W10854034 (motor-cond)
Near Pleasanton, TX 78064
S. L.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Tested dishwasher water wasn’t running. Checked water valve to dishwasher, water wasnt on turned water valve on. Dishwasher still didnt work water hose was kinked and was causing no water to get to dishwasher. Unkinked the water hose dishwasher working did recommend to customer that it would be best to replace water hose. Tested dishwasher all operations normal. Snapped picture of kink water hose line cleared errors and ran complete service cycle all operations normal. Advised of survey and leave behind paper."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/31/2019
VENTHOODS UNKNOWN UXT4236ADS2 "Customer complaint is that the vent hood fan does not work at all. It used to work intermittently, but now does not work at all. Verified issue. Ordering fan motor and switch. Customer also states the grease filter was supposed to be replaced prior to closing but was not. Grease filter is damaged, ordering grease filter.; ordrng 1 W10395127 (filter) and 1 WPW10395033 (motor-fan) and 1 WPW10395126 (swtch-rotr)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/31/2019
MICROWAVE OVEN WHIRLPOOL UMC5225GZ0 "Issue is that power adjustment on microwave doesn’t work. Tried adjusting power level with no success. Then cook power button became totally unresponsive. Unit has a replacement warranty, we can’t get parts for this unit. Informed customer of this and gave her # for Whirlpool CSR."
Near San Antonio, TX 78255
Colton B.
Job Details: 10/31/2019
WASHER MAYTAG MVWC200XW2 "Issue was a bad suspension on washer. Replaced suspension, unit tested good. Collected parts and labor."
Near San Antonio, TX 78228
L
Job Details: 10/31/2019
REFRIGERATOR MAYTAG MBR2258XES1 Issue was freezer had ice build up. Found clog drain. Melted ice and and un clog unit. No other issues. Job complete.
Near San Antonio, TX 78230
Steven G.
Job Details: 10/31/2019
ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 Found water dispenser along with rest of unit covered in scale build up stooping water flow over plate. Plate getting cold. The unit is cycling to fast since thermistor has been replaced ordering control board ; ordrng 1 W10485960 (cntrl-elec)
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/31/2019
REFRIGERATOR KITCHENAID KSSC42QTS03 "Installed the Door-ice and the motor. The motor works fine. However the bottom of the ice bin has an approximately 16 groves female cylindrical receptacle I think is called the coupling top. The other end has what looks to be a six sided nut male end that I believe is the end of the drive shaft. It appears that this unit has been missing the part called the sleeve coupling 2315559 and possibly the seal 2198628. When 02 was on this call previously he had determined that the motor was not needed and that he was able to dislodge an obstruction. The client did inform me that the ice was dispensing for a few days. However, that could be possible if there was ice below the cover crusher. Or possibly the parts became missing if the client removed the bin and somehow the part fell to the ground. I did utilize tech-line to determine how to access the motor, because there was no service manual, which they acknowledged. Fortunately I got Robert and he had repl
Near San Antonio, TX 78253
Christian G.
Job Details: 10/31/2019
WASHER WHIRLPOOL WTW8500DC5 Issue stated by customer: dispenser continuously leaking. Replaced dispenser tray and dispenser housing. Unit test good. Informed customer of survey.
Near San Antonio, TX 78259
Devon F.
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint was unit lights would go out after an hour, had to unplug then plug back in for lights to work. With lights on I see top lights dim took lights out to check wiring looks like one light is wired backwards. Ordering new light to resolve issue.; ordrng 1 W11239944 (module)"
Near San Antonio, TX 78261
Jim G.
Job Details: 10/31/2019
OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS03 Replaced fuse. Tested unit. Issue resolved. ; used 1 WPW10545255 (THERMAL FUSE ) from stock
Near San Antonio, TX 78213
L
Job Details: 10/31/2019
MW-HOOD COMBO WHIRLPOOL WMH78019HZ1 Issue was light was not working. Replace light bulb. Look for other issues. No other issues. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/31/2019
WASHER MAYTAG MVWC565FW1 Customer complaint is that the fabric softener dispenser is still staining the clothes. Customer is not diluting fabric softener with water. Pulled up Quick Reference Manual in ServiceMatters and showed customer that fabric softener needs to be diluted in order to be dispensed properly. Also showed customer on the dispenser where it states to dilute with water. Unit is good to go.
Near San Antonio, TX 78259
Devon F.
Job Details: 10/31/2019
RANGE WHIRLPOOL GR563LXSB1 "Customer complaint was unit front two burners weren’t heating properly, seen half of front burner out. Ordering new burner elements to resolve issue.; ordrng 2 W10823692 (elmnt-surf)s"
Near San Antonio, TX 78260
Ivan B.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF760SADM1 Checked dishwasher. Got fault code f8 e2. Checked drain and drain hose was crimped which was not allowing water to drain through. Fixed hose and tested and water was draining to garbage disposal as it should. Ordered wheel assembly for bottom rack. Rescheduled 11/4; ordrng 4 W10195416 (WHEEL ASSEMBLY )s
Near San Antonio, TX 78248
Ivan B.
Job Details: 10/31/2019
DISHWASHER MAYTAG MDB8989SHZ0 Unit operating properly at this time. Reattached all connections. Unit not leaking.
Near San Antonio, TX 78212
L
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL ER2CHMXPQ06 Issue was that ice was building up in unit. Found Evap drain clog. Making unit drip water into fridge. Defrost the the ice clogging it. Evap drain now draining
Near San Antonio, TX 78254
Steven G.
Job Details: 10/31/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator, found in diagnostics that freezer not cooling. Replaced compressor and regulator valve, charged unit and ran unit through diagnostics again found unit is now cooling as should."
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 10/31/2019
DISHWASHER KITCHENAID KDTE234GPS0 The part in question was a gasket. Gasket did not belong to any part in the dishwasher. Unit has no issues. Yes to survey.
Near San Antonio, TX 78252
Richard G.
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 "Customer complaint is that the unit stopped working following some storms and power outages. Verified dishwasher not functional. Checked power at terminal, no power going into dishwasher. Checked power at outlet, no power. Reset breaker and checked power again. No power at outlet. Plugged unit into another outlet and the dishwasher powered on. Problem is in outlet under the sink. Customer will have an electrician fix it. Spoke with customer about survey leave behind."