We serviced a
MAYTAG DRYER
Model MED6630HC1
Near San Antonio, TX 78212
Zachary
Job Details: 06/23/2021
Attempted to just replace nozzle to see if that would fix the water jet stream issue. No change. Replaced inlet valve assembly. Nozzle could actually screw all the way on and tested misting feature. Nozzle is now producing mist as designed. Checked dryer found no other issues or error codes. Dryer is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Schertz, TX 78154
Chris S.
Job Details: 06/23/2021
Replaced gearcase and drive pully. Calibrated and tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78250
Sebastian
Job Details: 06/23/2021
Change the out drain pump tested unit unit tested good
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near San Antonio, TX 78253
Richard G.
Job Details: 06/23/2021
"Replaced hinges, inner and outer door, door strike, and badge. Tested to complete. Unit is good to go."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78255
Sebastian
Job Details: 06/23/2021
#0608 Replacing the dishwasher handle with the kit door does not look dented handle seems tight there is a slight gap that always forms on the bottom does not appear there is any way to adjust this unit is not dented this would be considered a cosmetic issue if customer has issues with handle falling off again we could possibly try to address why it keeps happening at this point it has new studs a new handle it is on secure
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near San Antonio, TX 78261
Jim G.
Job Details: 06/23/2021
The ice maker was damaged and no longer rotating as it damaged itself. Subsequently it would call for water and leak into the ice container and the into the dispenser. ; ordrng 1 W10908387 (Icemker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78232
Sebastian
Job Details: 06/23/2021
Replace UI and gasket customer explains are still having temperature issues in the refrigerator asking customer to monitor unit after changing our gasket as it was torn customer to monitor and if temperatures seem off still they will give us a call checked unit with tech line last time and found out everything was checking good
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78209
Jim G.
Job Details: 06/23/2021
Verified bad voltage at receptacle and bad connectivity at the cord.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78224
Richard G.
Job Details: 06/23/2021
Replaced control box. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Boerne, TX 78015
Colton B.
Job Details: 06/23/2021
Issue was low ice production and poor water dispensing. Replaced filter with bypass and unit functioned as intended. Customer needs new filter. Everything else on unit seems to be performing as intended.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Cibolo, TX 78108
Chris S.
Job Details: 06/23/2021
Customer stated that they would set oven to 400 and during preheat it just shuts off. Found issue to be faulty console and control board. Also ordering broil element and console board is out of stock.; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console) and 1 WPW10260252 (elmnt-brol)
We serviced a
JENN-AIR RANGE
Model JDSP548HL00
Near San Antonio, TX 78255
Colton B.
Job Details: 06/23/2021
"Customer complaint is that it takes a while to boil water, has trouble using both ovens and that sometimes the oven shuts off while in use. Informed customer that I cannot make the flame hotter on the cooktop. Ran both ovens at the same time for about 20 minutes, neither one shut off while in use. Everything seems to be working as intended at this moment."
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78257
Colton B.
Job Details: 06/23/2021
"Ussue was flashing orange lights during heating. Replaced both controls, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near San Antonio, TX 78209
Jim G.
Job Details: 06/23/2021
Verified a faulty control board. Ive also ordered a thermostat as it appears it might also be failing. ; ordrng 1 4388931 (Defrost Timer) and 1 WPW10511937 (Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78224
Richard G.
Job Details: 06/23/2021
Customer complaint is that the unit is getting no power. Verified no power to unit. Found power cord halfway in outlet. Pushed power cord all the way in. Unit has power now. Tested out unit. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHEXNB02
Near Castroville, TX 78009
Richard G.
Job Details: 06/23/2021
"Customer complaint is that the unit was leaking water from the icemaker area and the unit is not cooling properly. Entered diagnostics and found evap motor not functioning. Ordering evap motor and harness. ordrng 1 W10822580 (Evap motor) and 1 W10297478 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78254
Justin
Job Details: 06/23/2021
"Replaced bad air diffuser for fridge section, tested to complete."
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430IL00
Near San Antonio, TX 78245
Richard G.
Job Details: 06/23/2021
"Customer complaint is that the F2E0 error has returned. Checked out console and found all connections firmly seated. Per tech sheet, ordering console again.; ordrng 1 W11449346 (Console)"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 06/23/2021
"Last trip found gearcase ceased to inner tub and couldnt remove it. Had to replace inner tub, outer tub, gearcase, slider, filter, and screw that resolve the issue. Calibrated unit. Unit testing good now with normal noise. No further issues at this point."
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78261
Douglas H.
Job Details: 06/23/2021
"Last trip found inefficient compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 24 hr period. No further issues at this point. Collected p&l"
We serviced a
KENMORE REFRIGERATOR
Model 253.60505512I
Near San Antonio, TX 78259
Douglas H.
Job Details: 06/23/2021
"Last trip found faulty control box, unit not powering on. Replaced control box to resolve that issue. Unit testing good now and began cooling immediately upon testing. Advised customer of 48 hr cool down period as unit has been off for awhile and is in the garage. I did notice that the freezer fan seemed to be struggling for a second but began functioning properly. Collected p&l."
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near San Antonio, TX 78258
Douglas H.
Job Details: 06/23/2021
"Last tech found possible SS issue. Verified issue to be a restriction in the system as it was cooling but not where it should be. Removed unit from cabinet hole, replaced dye dryer and added service port to compressor. Vacuumed unit to remove restriction. Charged unit, held charge. Unit began cooling much cooler that it was previously. Advised of 24 hr period to allow unit to calibrate properly. No further issues at this point."
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS92EC7AB04
Near San Antonio, TX 78231
Douglas H.
Job Details: 06/23/2021
Upon arrival customer stated this unit is functioning properly and didnt need me to look at it. Didnt collect sc as didnt look at the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB00
Near San Antonio, TX 78249
Douglas H.
Job Details: 06/23/2021
"Last tech heard loud hissing noise coming from the condenser. Confirmed that diagnosis. This model shows condenser not serviceable in parts break down. Appears as previous tech mixed up parts list/ engineering codes and ordered the condenser assembly for a slightly different model number. Calling techline to report findings. Spoke with Brian, explained my findings. He then stated unit is unrepairable. Read disclaimer and advised customer will be contacted. Sr 7731073070"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model GT4175SPB4
Near San Antonio, TX 78256
Douglas H.
Job Details: 06/23/2021
Customer stated control panel stopped selecting selections. Took unit apart to find burnt connections on the control panel ribbon cable. Unit would need control panel/ membrane to fix the issue. Part only comes is bisque color now. Customers unit is black stainless and the black stainless has been discontinued. Customer declined further repair as wanted that color. Collected sc.
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW2
Near San Antonio, TX 78257
Douglas H.
Job Details: 06/23/2021
"Unit door locked and when plugged unit in found stuck in emergency drain mode. Found issue to be caused by drain pump impeller broke apart. Need drain pump to resolve the issue. Ordering drain pump to resolve the issue. Customer going to call extended warranty to see if they can come up with another resolution, since marcone shows part oos ; ordrng 1 WPW10605427 (pump-water)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near San Antonio, TX 78254
Justin
Job Details: 06/23/2021
"F4E3, F4E4, unit has multiple problems. Bad motor, pulley and blower wheel. Customer will look at a replacement, but will call whirlpool about covering parts."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78254
Justin
Job Details: 06/23/2021
"Found the drain pump bad, replaced and tested to complete."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS1
Near San Antonio, TX 78245
Justin
Job Details: 06/23/2021
"Replaced damaged heating element, fuse just needed to be secured on frame. Did not need to replace."
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1175JZ0
Near San Antonio, TX 78251
Justin
Job Details: 06/23/2021
"Replaced bad control board, tested to complete."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302EBS03
Near Helotes, TX 78023
Justin
Job Details: 06/23/2021
"Right side fridge door needs to be replaced, also freezer door and rails for freezer. ; ordrng 1 W10821254 (Fridge door) and 1 W10821256 (Freezer door) and 2 WP13055901 (Slides)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Helotes, TX 78023
Justin
Job Details: 06/23/2021
"Control board is flashing and not staying on selected temp choice. Evap will freeze up randomly and stop running, issue is coming from control board. Customer is reaching out to Whirlpool to cover part and he will more than likely install himself. ; ordrng 1 W11496886 (Control box)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Helotes, TX 78023
Justin
Job Details: 06/23/2021
"Found lower harness to drain broke, will need harness and control board. Customer calling Lowes to see about product exchange. ; ordrng 1 W11405459 (Lower harness) and 1 W11405459 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78230
Shawn W.
Job Details: 06/23/2021
The freezer door rails are binding up on the left hand side of the freezer door. The rail needs to be replaced. Parts ordered. I called our customer with the appointment date.; ordrng 1 WPW10284692 (Bracket) and 1 WP13055901 (Slide)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near San Antonio, TX 78213
Shawn W.
Job Details: 06/23/2021
Our customer is having warming in both sections. The freezer is at 28 F and the fresh food is at 66 F. I found that the evaporator was frozen over on the outside of the cover. I defrosted the ice with my blow dryer. I found in test 3 that the damper was not opening and closing causing ice build up from excessive temperatures. The bimetal is working as well as the defrost heater. Im a little concerned that the bimetal will need to be replaced eventually. This unit is cooling well now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 06/23/2021
The temperatures are -7 in freezer and 40 in the fresh food. Our customer has experienced leaking about two weeks ago. It has gotten to be more since. I found that the leak is coming from the water filter housing. This will need to be replaced. Parts ordered.; ordrng 1 W11162042 (Water Filter Housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/23/2021
Our customer had a leak on the lower right and left front of the unit. This was a few days ago and it stopped. I check both the drains and the water system. The temperatures are good and the water filter is fully operational. There was likely a restriction that worked through the refrigeration system or a clog that was dislodged. I ran plastic wire through the drains. I put down leak detector paper for future monitoring on any reoccurrence. I found a screw WPW10141645 missing from the cover unit and replaced with truck stock. Unit is fully operational now.; used 1 WPW10141645 (Screw) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/23/2021
Our customer is experiencing some freezing on the top two shelves of the RC. I ran diagnostics and all loads are functioning as designed. I went over the design of the refrigerator and pointed out the part of the owners manual that covers the top two shelves getting colder. We went over proper placement ideas for food products. This unit is fully functional. Customer Instruct.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Inez, TX 77968
Michael
Job Details: 06/23/2021
"Making a squeaking noise per customer at the end of the spin cycle. No error codes, tested the high speed spin cycle, its nice and smooth, not able to duplicate the noise. The customer said it was when they washed a bed spread/bedding, its possible it was due to the weight, calibrated the appliance and ran a diagnostics test, completed with no issues, the appliance is working normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ0
Near Portland, TX 78374
John L.
Job Details: 06/23/2021
"Inspected unit, no water coming into ice maker or out of water dispenser. Removed filter and tested without, water dispensed into icemaker Andrew water dispenser. Re-inserted filter and test it again water started dispensing water dispenser and icemaker normally. Ran components a few times to verify function, components functioning normally. Last tech out may have not installed filter properly when checking unit."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Victoria, TX 77904
Michael
Job Details: 06/23/2021
"The appliance has never heated per customer, checked voltage, not getting 120VAC on L2, needs 220 to activate the heat element. The customer called maintenance to correct the problem, this should resolve the issue."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Victoria, TX 77904
Michael
Job Details: 06/23/2021
"The oven isnt getting hot enough per customer, F9EO error code miswired house, cleared error code, voltage is good at the outlet and the appliance. Found the bake element is bad, ordered part and rescheduled the customer, ordrng 1 W10779716 (Element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Rockport, TX 78382
John L.
Job Details: 06/23/2021
"This unit is a RAC unit, and has an additional year on warranty. Inspected unit found issue with control and heater. Will need to replace these components to resolve issue, heater, control board, harness, and evaporator motor.; ordrng 1 W10646206 (harns-wire) and 1 W10570573 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Corpus Christi, TX 78414
Adam
Job Details: 06/23/2021
Customer complaint of unit shaking during spin cycle. Inspection of unit shows error code for off-balance load as well as stuck button. anyone testing unit it is obvious that it does shake violently during a spin cycle job is pre-screened for suspension but I do not believe that would fix the issue. Based on the amount of movement on the tub I believe tub is no longer seated correctly and is off-center. After informing customer of my findings they have declined any further service to the unit. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near Rockport, TX 78382
John L.
Job Details: 06/23/2021
"Found issue with element, element coil fractured. This was causing no heat in unit. Replaced, tested. Issue resolved."
We serviced a
AMANA RANGE
Model ACR4303MFS3
Near Corpus Christi, TX 78414
Adam
Job Details: 06/23/2021
Unit is out of warranty customer does not wish to continue with diagnostic or repair
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mathis, TX 78368
Jim
Job Details: 06/23/2021
"Remove and install gearbox. Test machine, but spin was not repaired. Check shifter, no problem. Possible motor problem, but need to confer with TechLine to confirm. Will order motor, shifter, and main control, to cover bases.; rqstng P&A on 1 W11026785 (Motor) and 1 W10913953 (Shifter) and 1 W11162438 (Cntrl, elec)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Rockport, TX 78382
John L.
Job Details: 06/23/2021
"Inspected unit, found issue with home exhaust. Home lines clogged with lint, unable to remove clog as line run long. Customer will need to have someone come out to clear exhaust line. Unit functions as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Port Aransas, TX 78373
John L.
Job Details: 06/23/2021
"#2727Inspected unit, unit is not cooling compressor is running. Compressor pulley low amperage, sign of low Freon. Checked in freezer compartment, can detect the smell of Freon in freezer. Evaporator will need to be replaced to resolve issue.; ordrng 1 W10570565 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Skidmore, TX 78389
Jim
Job Details: 06/23/2021
"Customer states that refrigerator is not cooling, and icemaker is not working. Customer states that she told the tech about the freezing up in the rear of the freezer, but tech glossed over it. Contact TechLine, speak to Bruce (SR7731075170). After voltage and resistance checks, determine that the bimetal is bad.; ordrng 1 W11449066 (Harness , inc bimetal)"
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB01
Near Victoria, TX 77904
Michael
Job Details: 06/23/2021
"Ice build up on the door buckets and at the top front of the cabinet. The appliance is cooling properly, found the door is warped at the top not making a proper seal, adjustments wont make a difference. Ordered the door, please reschedule the customer when the door comes in. ; ordrng 1 W11233211 (Door)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Corpus Christi, TX 78415
Adam
Job Details: 06/23/2021
Customer states washing machine ran in time or never counted down the next time he use the unit machine never started. Putting unit into diagnostics results in keypad responding about half the time but the time is it does respond just lights up the board with no sequence and no way to advance. Replace control and displayed to resolve issue; ordrng 1 W10839466 (Display) and 1 W10838694 (cntrl-elec)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Port Aransas, TX 78373
John L.
Job Details: 06/23/2021
"Inspected unit, pull F6E8 ACU lost communication. Made attempt to install component, unable to find power source of microwave. Tried all breaker found, but none powered off microwave. Also unit is set high, appliance dolly will not reach. Will require a second man to complete this job. Will reschedule once a helper is assigned to ticket.; schdld next appmnt for 6/30 WED !"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77904
Michael
Job Details: 06/23/2021
"Still not heating per customer. Voltage is good, removed the back panel, found one of the wires to the exhaust thermostat wasnt plugged in, plugged it in and turned the appliance on, it is heating and working normal"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Corpus Christi, TX 78418
John L.
Job Details: 06/23/2021
"Inspected unit, found issue with igniter. Made adjustments, igniter now has no issue starting bake burner. Unit reaching working temperatures. Issue resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Corpus Christi, TX 78416
Adam
Job Details: 06/23/2021
Inspection of unit shows several air codes long drain as well as Long fill no fill as well as Speed limit by water temperature. Manual testing on these components show drain pump sounding extremely weak also water valves not allowing nearly enough volume of water to enter tub. Replace water valve and drain pump to resolve issue; ordrng 1 W10776841 (valve)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78410
Adam
Job Details: 06/23/2021
Customer complaint of unit leaking small amounts of water. Inspection of unit shows error code for spin limited by water temperature as well as inlet temperature fault. Can address all three issues with replacing water assembly and basil. Have not set return date pending part of arrival.; ordrng 1 W11096285 (housing) and 1 W10601845 (bezel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78410
John L.
Job Details: 06/23/2021
"Inspected unit, found issue with compressor and 3 way valve. Compressor pulling high amperage when start up, compressor struggles and vibrates more than usual plus extremely hot to touch. ; ordrng 1 W10756020 (compressor) and 1 W10709322 (valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 06/22/2021
Unit showing f9e1 long/no drain. Tested drain pump to hear it being obstructed. Removed old pump to find part failure of metal chopper broke off and was obstructing the motor. Replaced drain pump to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78250
Richard G.
Job Details: 06/22/2021
"Replaced slides, evap motor, and thermistor. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near San Antonio, TX 78249
Sebastian
Job Details: 06/22/2021
"S38253 s code to pay for tube part. Found a large amount of ice build up on the evaporator tube frozen again ordering evaporator harness as the ice buildup is starting from the top on last visit I confirm my heater is working it appears to still be working as the bottom of the evaporator is definitely not frozen over like it has been defrosting unit appears to be struggling to turn on the compressor ordering starting device as well returning with the icemaker has a contingency quoted 209.18 for harness, 75.79 start device Service via label to cover it is the same issue as before. Was not aware that the tube was a changeover from a service pointer notes were not clear on that also found that there is an S code to pay for the price of the part . Icemaker would be covered as it was changed out on last visit; ordrng 1 WPW10276647 (Evap motor) and 1 WPW10197428 (Start device) and 1 W10619951 (Drain)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Kerrville, TX 78028
Colton B.
Job Details: 06/22/2021
"Issue was a broken wire on IM harness. Replaced Im with harness to resolve issue, unit tested good. Collected for P & L."
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Universal City, TX 78148
Chris S.
Job Details: 06/22/2021
Replaced moisture sensor and dryer repair kit. Tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Schertz, TX 78154
Chris S.
Job Details: 06/22/2021
Customer stated that range would turn off when microwave turns off. Tested unit everything working properly told customer if it happens again to try and get a video of it doing it . Also to get electrician to check it out sounds like wires are crossed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78251
Richard G.
Job Details: 06/22/2021
"Replaced chassis covers and console. Tested to complete. Unit is good to go. Installer installed the outlet too low, not allowing the unit to sit all the way in the cabinet. I utter will need to be moved higher for unit to be properly installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Boerne, TX 78006
Douglas H.
Job Details: 06/22/2021
"Last trip found leak in Evap, and an ancira tech asked me to install a valve. installed evaporator, dye dryer and inlet valve to resolve all the issues. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. Allowed unit to run for almost 20 minutes, unit getting colder by the second. Had to unplug unit prior to departure due to location of plug used to test, also to prevent start device from shorting when unit is moved. Collected p&l."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cibolo, TX 78108
Zachary
Job Details: 06/22/2021
"Checked washer found F7E6 motor fault error. Washer had faulty actuator that was popped off of splutch. Replaced actuator, calibrated and tested washer, no other issues or error codes found. Washer is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78249
Justin
Job Details: 06/22/2021
Rescheduled appointment for next week.; schdld next appmnt for 7/2 FRI !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78255
Douglas H.
Job Details: 06/22/2021
"Unit still not making ice. Checked for dc voltage while in ice maker test mode and not getting any dc voltage to ice maker still, suspect a wiring issue at this point. Calling techline due to same issue and not being resolved. Spoke with Ed. Explained the situation. He had me run numerous tests and voltage checks. He determined that we had a defective deli ui and faulty ice maker. Phone line cut out prior to getting sr number. Ordering both parts per techline. Ice maker oos ; ordrng 1 W11115534 (icemaker) and 1 W11442053 (Dispenser ui)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78254
Justin
Job Details: 06/22/2021
Need inlet water valve and control board. Verified F8E1 and F3E1in unit. ; ordrng 1 W11210459 (Inlet water valve) and 1 W11498797 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near San Antonio, TX 78250
Justin
Job Details: 06/22/2021
"F7E8, F7E9, F8E3, F0E3 stored in unit. Need to replace control board, and water inlet. ; rqstng P&A on 1 W10920541 (Control) and 1 W10754158 (Stator) and 1 W10754448 (Clutch)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78251
Douglas H.
Job Details: 06/22/2021
"Last tech found faulty timer. Replaced timer and issue still persists. Issue is with main harness. Ordering main harness, also ordering motor, door switch, push to start, and another timer just in case. Some parts psp or oos. ; ordrng 1 279827 (motor!dryer) and 1 W10640709 (harns-wire) and 1 WPW10117655 (relay-pts) and 1 WPW10569603 (switch-dor) and 1 WPW10185992 (Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78201
Douglas H.
Job Details: 06/22/2021
"Customer stated unit just powered off, no lights no cool. Removed user interface to check for loose connections, plugged unit back in and unit came on and began cooling. Ordering user interface and main control to resolve the issue. Per sb web there is an authorization for p&l. Collected sc. scheduled for soonest availability. ; ordrng 1 W11035836 (cntrl-elec) and 1 W11082783 (cntrl-elec)"
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KFEG500ESS0
Near San Antonio, TX 78216
Douglas H.
Job Details: 06/22/2021
Last tech found broken glass. Replaced glass cooktop to resolve the issue. Unit testing good now. Collected p&l.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near San Antonio, TX 78230
Douglas H.
Job Details: 06/22/2021
"Customer stated unit not cooling properly and not making ice. Advised that only SS p&l covered, advised of sc. Ran diagnostics testing to check unit. Unit temps close to specs, refrigerator compartment around 40. Testing shows unit functioning. Dug deeper to find freezer door wires broken at the base of the door, found that to be causing both issues of not sufficient cooling and no ice making, ice maker wires broken and ui/temp control wires damaged. Quoted 1665.04 p&l plus tax (150 labor) for replacing freezer door. Advised of potential of 12 weeks to receive door in. Customer is going to contact whirlpool to attempt to get this covered. Collected sc. customer wanted to proceed with repair regardless of if whirlpool covers it or not. Ordering door. ; ordrng 1 LW10755680 (dor-fip)"
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near San Antonio, TX 78239
Chris S.
Job Details: 06/22/2021
Replaced console and control board. Calibrated and tested unit everything working properly got no error codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM
Near Kerrville, TX 78028
Colton B.
Job Details: 06/22/2021
"Replaced ice maker harness as recommended by techline, ice maker still will not fill. Per my last conversation with techline, this means that the fault is in a non repairable wire harness. There is nothing more that can be done."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Boerne, TX 78006
Colton B.
Job Details: 06/22/2021
"Issue is that unit got delivered without the top and bottom grill, missing a door drawer and a dented door. Ordering all needed parts and returning. Door is out of stock. Will call customer when parts come in. Gate code is 2114.; ordrng 1 W11028271 (Top grille) and 1 W11169715 (Bottom Grille) and 1 W10800783 (Refrigerator Door) and 1 W10323603 (Bin)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS01
Near Boerne, TX 78006
Colton B.
Job Details: 06/22/2021
"Issue is a no cool unit. Compressor was replaced in February, and seems to be running fine. Unit pulling only 59 watts. Looks like we have a sealed system leak. Talked to DH about issue, he said order both evaporators. Ordering both and returning. ; ordrng 1 W11291123 (Refrigerator) and 1 W11099748 (Freezer evaporator), states that autho needed"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Boerne, TX 78006
Colton B.
Job Details: 06/22/2021
Issue is intermittent power to dryer and poor drying. Found F3E2 moisture sensor error. Ordering new moisture sensor for that. Finding power issue to be a faulty plug. I can wiggle the power cord around in the plug and make the voltage go from 115v to 245v. Customer will have someone out for the plug while I order the moisture sensor. ; ordrng 1 WP3406653 (Wire harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB02
Near San Antonio, TX 78253
Richard G.
Job Details: 06/22/2021
Customer complaint is that the unit is popping when the door is opened. Verified issue. Ordering door stop and closer.; ordrng 1 WP67003780 (Door stop) and 1 WP67003639 (Closer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Justin
Job Details: 06/22/2021
"Replaced separator, unit shows a little bit of light. Will have customer look for frost issue in freezer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/22/2021
Ive verified issues. Replaced all parts. Issues resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/22/2021
Ice bin container is damaged and slipping when the auger is turning. Ordering a new container. ; ordrng 1 W11185686
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/22/2021
I have verified that the compressor is running however there is zero frost pattern. The amp draw (current) while running is holding at roughly 1.1 A. Ive collected the premium service call. ; ordrng 1 W10779331 (Compressor Kit)
We serviced a
IKEA MICROWAVE OVEN
Model IMBS104GSS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/22/2021
Sterling SR# 7730950121 verified with techline that previously the wrong board was installed. Reordering main board. ; ordrng 1 IMBS104GSS02 (Main ACU)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC18NNXS2
Near Canyon Lake, TX 78133
Jim G.
Job Details: 06/22/2021
Replaced fan and cleaned machine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/22/2021
Verified an issue with gasket. I will also replace. Both rails as a precaution. ; ordrng 1 W10436252 (Gasket) and 1 W11265130 (Slide)
We serviced a
MAYTAG WASHER
Model MVWB950YG1
Near San Antonio, TX 78253
Richard G.
Job Details: 06/22/2021
"Customer complaint is that oil is leaking under the unit and it is very loud when spinning. Verified issue. Gearcase needs to be replaced. Gearcase is part of the tub assembly.Customer will look at options and call back if they decide to proceed with repair. ordrng 1 W10381077 (Tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78221
Sebastian
Job Details: 06/22/2021
Found that the damper assembly was the source of the noise the customer was concerned about replace damper assembly appears to be Running as it should
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Richard G.
Job Details: 06/22/2021
Replaced control and console. Tested to complete. Unit is good to go.
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near San Antonio, TX 78253
Richard G.
Job Details: 06/22/2021
Replaced console. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Boerne, TX 78006
Colton B.
Job Details: 06/22/2021
Issue is poor cooling in refrigerator section. Found a frosted up evaporator. Unit needs a new fan with defrost sensor. Ordering new part to resolve issue. Will call customer when parts come in.Requesting a 2 job count for the amount of ice on evaporator. Gate code is 4064.; ordrng 1 W11087438 (Fan w/ thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near San Antonio, TX 78253
Justin
Job Details: 06/22/2021
"Running unit through diagnostics now, unit has rinse aid in dispenser. Unit working as designed, showed customer proper selections for running a cycle. Will call in if the current cycle did not improve. If she calls in we will need dispenser."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Alamo Heights, TX 78209
Sebastian
Job Details: 06/22/2021
Replaced entire door assembly found that the old screws were indeed stripped and unable to be removed I was able to remove the whole door assembly by further breaking the hinge portion of the door which was fine because we had all new parts to replace unit good to go
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/22/2021
"Wrong part ordered again, the control board is a separate item. Ordering control board and harness.; ordrng 1 W11481116 (Control) and 1 W11414312 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Justin
Job Details: 06/22/2021
"No fault codes stored in unit, running in diagnostics now. All test passed, recommended to cut back on softener and detergent."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near San Antonio, TX 78254
Justin
Job Details: 06/22/2021
Customer was unaware unit is out of warranty and believe they have an extended warranty. Will call and schedule another appointment when they figure out warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78239
Chris S.
Job Details: 06/22/2021
Replaced both doors. Everything working as designed. Yes to survey.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near San Antonio, TX 78258
Jim G.
Job Details: 06/22/2021
The customers complaint were wet clothes at end of cycle. Ive eliminated a bearing issue. There are no error codes present since out last visit. Educated on settings of machine as it is possibly to inadvertently turn off spin.