Near Atascosa, TX 78002
Jesus C.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Installed new ice door. Will need to install new ice guide. ; ordrng 1 WPW10435760 (guide-ice)
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Upon arrival allow customer to inspect door and customer approved the door. After installation, customer observed a small scratch in the door. Replaced with all door and will need to order another door to resolve issue.; ordrng 1 W11301144 (dor-fip)"
Near San Antonio, TX 78259
Jim G.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Verified nonresponsive motor assembly. Collected Service Fee. ; ordrng 1 W11087376 (Pump Assembly)
Near San Antonio, TX 78249
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL GI7FVCXWY02 Last trip found faulty valve. Replaced valve. Valve functioning properly now. Advised of 24 -48 hrs for ice/water as the reservoir is frozen over and needs to thaw/refill. Unit testing good at this point. Collected part costs.
Near Helotes, TX 78023
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR KITCHEN AID KBRC36FKS00 Customer emailed in to cancel appointment
Near San Antonio, TX 78253
Douglas H.
Job Details: 01/22/2021
RANGE WHIRLPOOL WFG320M0BS3 "Customer stated when using oven the panel gets hot. Advised this is a normal affect of this unit as the unit vents out directly below the panel, pointed out to customer where the vent is. Unit functioning as designed. No further issues at this point."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Checked refrigerator found light at dispenser not turning on unable to enter diagnostics ordering control board to resolve issue, also found both front wheels cracked ordering to resolve.; ordrng 1 W10304659 (front roller,rt) and 1 W10304660 (roller) and 1 W11169239 (cntrl-elec)"
Near Boerne, TX 78015
Douglas H.
Job Details: 01/22/2021
COOKTOP ELECTRIC WHIRLPOOL G7CE3034XS00 "Customer stated unit not powering on. Nothing powering on. Checked for incoming voltage, no voltage coming in. Checked breaker to find breaker was tripped. Reset breaker to resolve the issue. Unit testing good now. Advised if breaker trips again to have an electrician check out breaker. Collected Sc."
Near Bulverde, TX 78163
Jim G.
Job Details: 01/22/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Verified faulty console. ; schdld next appmnt for 1/26 TUE !
Near San Antonio, TX 78254
Richard G.
Job Details: 01/22/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Repair was completed yesterday. Called customer to verify that we are no longer needed. Close job.
Near Floresville, TX 78114
S. L.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW7300DW1 Checked unit found F8E1 error. After inspecting found inlet valve failure on cold side replace with truck stock valve and tested all operations normal no leaks. Recalibrated unit job complete.; used 1 W11220230 (VALVE) from stock
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Upon arranging customer stated freezer light is out and did drip from ice maker on the day of service request. Confirmed freezer light is out. Ran tests to check for leaking from ice maker, couldn’t replicate that issue. Ordering light to resolve the issue. Rescheduled for part arrival and advised if it doesn’t come in by then we will call. ; schdld next appmnt for 1/25 MON !"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2021
VENT HOOD WHIRLPOOL WVU57UC6FS0 Last trip found broken fan blade causing the issue. Replaced blower wheel to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Tested unit. No issues during testing. Customer not using rinse aid. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near Converse, TX 78109
S. L.
Job Details: 01/22/2021
RANGE WHIRLPOOL WFG515S0JS0 "Replaced valve assembly checked for leaks no leaks tested same issue confirmed harness is good again. Called techline spoke to Robert sr 7729786537 explained work already done but unit short cycles in both bake and broil. He got with engineering was advised replace electrode harness and both electrode in oven. Also i am reordered DSI. Call when parts come in,; ordrng 1 W11161843 (HARNESS) and 1 W11162730 (DSI) and 1 WPW10333842 (igntr-oven) and 1 WPW10333842 (igntr-oven)"
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced light module in freezer due to light being out after replacement tested refrigerator no issues, refrigerator working as designed. Job complete."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/22/2021
DRYER MAYTAG MED7230HC0 "Replaced motor, seal, housing and blower wheel. Tested to complete. Unit is good to go."
Near Bandera, TX 78003
Richard G.
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KSSC48QTS02 Customer complaint is that the unit is not dispensing ice. Icemaker is working fine. Will need to replace motor and shaft.; ordrng 1 W10822635 (motor) and 1 WP2318082 (shaft)
Near San Antonio, TX 78204
Jesus C.
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW5620HW0 Installed new dispenser housing. No further issues. Tested to complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Spoke to sterling who informed SR# 7729808319 me that there is a component that is shorting the R7 resistor. Either the Damper, Evaporator Fan or thermistors. Eliminated dampener however the evaporator and thermistors readings are out of range. Control will have to be replaced as well. ; ordrng 1 WPW10128551 (Evaporator Fan)"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Adjusted hinges. Widening holes did not work, was able to use a washer to raise up the left door for the customer. Unit is good to go"
Near , TX 78015
Tommy B.
Job Details: 01/22/2021
VENT HOOD MAYTAG UXT5236BDS1 Swapped out broken latch with new latch to resolve issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/22/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ "Customer,Ed stated that after last visit the unit was not performing properly. Found issue to be faulty magnetron. Ordering diode as well. ; ordrng 1 W10818686 (magnetron) and 1 W11256462 (diode)"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/22/2021
DRYER MAYTAG MED7230HC0 "Replaced motor, seal, housing and blower wheel. Tested to complete. Unit is good to go."
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Tested unit icemaker leaking. Caused ice container to crack will need to replace both. ; ordrng 1 WPW10558423 (ice-contnr)
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/22/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HB01 This job has one year additional warranty from builder. Verified with NR. Our customer is having problems with the screen. The microwave has never operated with the oven on. Temperatures are off. I could not get it to go into diagnostics. I rebooted the unit. Ran diagnostics and received error code F6E4 back to January and February 2020. This unit will need a new control board and perhaps a new console according to the service manual procedures. Parts ordered. Black console.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297726 (console)
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/22/2021
REFRIGERATOR KITCHEN AID KRFF507HPS01 "Called customer to advise time of arrival customer stated they are unavailable they got called into work , rescheduling for Tuesday same time.; schdld next appmnt for 1/26 TUE 11-1"
Near , TX 78015
Tommy B.
Job Details: 01/22/2021
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS02 Swapped out inner door glass to resolve issues. Unit has no further issues at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 "Checked dishwasher found no water coming into dishwasher checked for error codes in diagnostics found F6E4 and F6E2, ordering control board and motor to resolve issue. ; ordrng 1 W10919360 (cntrl-elec)"
Near Converse, TX 78109
S. L.
Job Details: 01/22/2021
MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 Customer states she has to leave and needs tech to arrive at 10 am. Set appointment for Tuesday 10-12.; schdld next appmnt for 1/26 TUE 10-12
Near , TX 78109
S. L.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW4955HW1 Unit is level shocks are good. Found gear case out of balance pulley cannot be removed ordered gearcase and splutch call when parts come in.; ordrng 1 W10721967 (drive pulley) and 1 W11454372 (GEARCASE )
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/22/2021
REFRIGERATOR JENN-AIR JB36NXFXRE01 "Checked refrigerator found top right module burnt out, replaced light on refrigerator no issues spoke to techline about on going issues asvised to check for corrosion on connections none found. Job complete."
Near Elmendorf, TX 78112
S. L.
Job Details: 01/22/2021
WASHER WHIRLPOOL WTW4955HW1 Found oil grinding noise from gear case and damaged cam . Ordered cam belt and gearcase call when parts come in.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (BELT) and 1 W11454372 (GEARCASE)
Near Cibolo, TX 78108
Shawn W.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced control and evaporator fan. Unit is now fully operational
Near Floresville, TX 78114
S. L.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Removed dispenser user interfaceRemoved and replaced ice doorUse flashlight to check to see if ice door is sealing all operations normal.
Near San Antonio, TX 78253
Douglas H.
Job Details: 01/22/2021
MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 "Unit not heating, amp draw of 12.5 while running indicating a faulty magnetron, ordering magnetron, capacitor, diode and transformer to resolve the issue. Unit is under warranty as customer called in the service request prior to the warranty expiration. Parts on b/o; ordrng 1 W11371266 (TRANSFORMER )"
Near San Antonio, TX 78253
Richard G.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer complaint is that the water is no longer dispensing and the unit is no longer cooling, following a filter change. Found ui unresponsive. Unplugged unit and plugged it back in to reset, unit is now cooling and the water is dispensing. Customer will monitor and call us back if there are any further issues. Collected service call fee. Discounted for military."
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/22/2021
MW-HOOD COMBO KITCHENAID KHMS2056SSS2 "Last trip found faulty user interface, installed new inter face control and issue was worse. Reordering as part was defective. Also accidentally tore a ribbon cable on the display when removing defective UI board. Ordering display as well. DH to cover display since I ripped the ribbon cable. ; ordrng 1 WPW10143962 (DISPLAY) and 1 WPW10391271 (USER INTERFACE )"
Near San Antonio, TX 78228
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Amp draw of 1 amp, 120 watts with compressor running. Calling techline as the unit hasn’t lost any cooling at all, unit running too cold. Not a leak in the SS. Amp draw indicating not a SS issue. Spoke with Andy from techline, he stated based on info given he had me test thermistor at control. Finding thermistors out of range. Suggested to replace both thermistors. Ordering both to resolve the issue. For fresh food thermistor, it’s under a cover to the left of the control, will have to cut right behind thermistor head and hard wire into place. SR7729776144; ordrng 1 W10316760 (REFRIGERATOR THERMISTOR ) and 1 WPW10384183 (THERMISTOR EVAP)"
Near Boerne, TX 78015
Douglas H.
Job Details: 01/22/2021
REFRIGERATOR JENN-AIR JS42NXFXDE01 Unit lights had upper left light out in freezer causing other lights in freezer to be dim and upper left in rc compartment to be dim. Replaced light module to resolve the issue. Unit testing good now. No further issues at this point. ; ordrng 1 W11462342 (MODULE )
Near Converse, TX 78109
Shawn W.
Job Details: 01/22/2021
FREEZER SAMSUNG RS265TDBP Temperatures in both sections are at 73 F. The compressor is running and there is evidence that there is a refrigerant leak. Our customer was told by another company tech that they had a bad compressor and would need to bring in a specialist. They informed me that they have had at least 2 refrigerant leaks repaired in the past on this unit. The drier for this unit is no longer made by the manufacturer. Called DH and explained the situation and the general location of the leak. Parts ordered.; rqstng P&A on 1 MKV190CL2J/SM1 (COMPRESSOR) and 1 WPW10143759 (dryer)
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KUDE70FXSS4 "This unit is not draining. However I was able to get the drain pump to work with hot water. This unit has a reverse osmosis unit piggybacking off the drain hose. It drains but not to well. The drain hose is looped up but this drain pump might need to be replaced. I ran service test mode and received multiple error codes. F9E1 Diverter can’t find position and F6 E6 inlet water cool water below 84 F and F10E1 dispenser problem and F8 E1 slow drain. I t takes a long time for the water to get hot. The highest temperature was 109 F. All these error codes can be traced back to low water temperature or bad soaps or additives. Our customer has been recently using some bio friendly products , I advised against this use. We have decided to just make sure that the water heater is turned up and that the water at the faucet will be run until it is as hot as it can get. If there continues to be problems we will replace the drain pump. Drain pump currently. Serv
Near Floresville, TX 78114
S. L.
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW9550WW10 Noisy bearings in tub service pointer W10477757 says basket and both tubs to be replaced at same time need 2nd tech for repair. repair declined.; rqstng P&A on 1 W10250762 (tub-outer) and 1 W10772619 (tub-outer) and 1 WPW10283352 (basket)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/22/2021
RANGE WHIRLPOOL WFE975H0HZ1 Customer complaint is that the back right burner is not heating consistently anymore. It randomly shuts off. Verified issue. Will need infinite switch that is on order. Also need burner.; ordrng 1 W11171119 (elmnt-surf)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/22/2021
WASHER CROSLEY CAW38125HW0 Replaced basket and hub. Issue persists. I contacted Bruce SR# 7729810194 advised replacing belt and pulley. ; ordrng 1 W10721967 (Splutch assembly) and 1 W11239857 (Belt)
Near Boerne, TX 78015
Tommy B.
Job Details: 01/22/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out control and pump. Unit powered on and then immediately shorted out. Disconnected user interface and the unit powered off. After re-engaging user interface the drain pump came back on again. Ordering user interface to resolve issue.; ordrng 1 W11116422 (panel-cntl)
Near , TX 78015
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Called tech line spoke to Joel. States unit is fully assembled. Recommends using food quality grease to resolve issue. Ordering parts.; ordrng 1 WP542638 (grease)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/22/2021
WASHER MAYTAG MVW7230HW0 Wrong part sent. Reordering just the facia to avoid the same error ; ordrng 1 W11478526 (UI Facia)
Near San Antonio, TX 78214
Jesus C.
Job Details: 01/22/2021
WASHER MAYTAG MVW6230HW0 Tested unit. Not powering on. Good power to control. No response. Need to replace control and UI. ; ordrng 1 W11478524 and 1 W11498803
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/22/2021
WASHER MAYTAG MVWC465HW2 Screech noise during high spin. Will replace splutch. ; ordrng 1 W10721967 (drive pulley)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/22/2021
WASHER MAYTAG MVWC565FW0 Ive contacted techline and spoke to Rick SR# 7729812299 and informed there were no error codes
Near San Antonio, TX 78213
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR MAYTAG MRT118FFFH05 Unit was in defrost mode upon arrival. It had cleared all of the ice. Compressor is drawing 3.826 A without function. Ordering compressor to resolve issue.; ordrng 1 W11209866 (compressor)
Near San Antonio, TX 78245
Richard G.
Job Details: 01/22/2021
WASHER MAYTAG MVWC565FW1 ESTIMATE ONLY Customer complaint is that the unit stopped spinning and the motor wouldn’t stop running. Plugged unit in and found drain pump would not stop. Performed checks on unit and found issue to be with the control board. Control board will need to be replaced. Quoted customer cost of repair. Customer will look into replacement options first and contact us if she would like to go through with repair. ESTIMATE ONLY collected service call fee.; ordrng 1 W11162438 (cntrl-elec)
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Upon arrival allow customer to inspect door and customer approved the door. After installation, customer observed a small scratch in the door. Replaced with all door and will need to order another door to resolve issue.; ordrng 1 W11301144 (dor-fip)"
Near Floresville, TX 78114
S. L.
Job Details: 01/22/2021
DISHWASHER KITCHENAID KUDE48FXSP5 Found left hand track loosing ball bearing needs both tracks. rescheduling tentatively for Monday both parts in SSB; ordrng 1 W11259785 (TRACK LEFT HAND.) and 1 W11259786 (TRACK RIGHT HAND)
Near Canyon Lake, TX 78133
Jim G.
Job Details: 01/20/2021
DISHWASHER SAMSUNG DW80M2020US Heater 12-50 ohms. Eric ref# 7004144871120 vacHeater DD81-02148AThermostat DD81-02263A; ordrng 1 DD81-02148A (Heater)
Near Canyon Lake, TX 78133
Jim G.
Job Details: 01/20/2021
DRYER SAMSUNG DV431AEW/XAA Belt 6602-001655Idler DDC96-00882CEric Ref# 7004145017; ordrng 1 6602-001655 (Belt)
Near Canyon Lake, TX 78133
Douglas H.
Job Details: 01/20/2021
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "On call ahead customer requested to reschedule service for when the parts needed(or think would be needed to fix the unit) come in. Talked to previous tech about this unit, based on his explanation of the issue, ordering compressor, EVAP and drier to resolve the issue. Per sb web SS parts are still covered under KA limited part warranty. ; ordrng 1 W10843121 (REGULAR DRIER) and 1 WPW10218037 (EVAPORATOR ) and 1 WPW10605286 (COMPRESSOR )"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/20/2021
WASHER MAYTAG MVWX655DW0 "Complaint of not spinning out clothing. Checked errors found f0e5 off balance load. Ran auto testing to check unit, calibrated unit. Unit is testing good now. No further issues at this point. Collected second appliance Sc"
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Last tech found faulty compressor. Confirmed that diagnosis as well as finding a leak coming from the drier. Replaced compressor and dye drier to resolve the issue. Unit began cooling immediately upon testing. No further issues at this point. Advised of 24-48 hr cool down period.
Near San Antonio, TX 78230
Douglas H.
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KBSD606ESS01 "Customer stated unit not making ice, slow water flow and lights in freezer not working. Found inlet line kinked. Secured inlet line to prevent kinking, replaced ice maker and led module to resolve the other issues. Unit testing good now. No further issues at this point. Advised of 24 hr period for ice making. Caretakers verified water flow."
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/20/2021
OVEN ELECTRIC (D KITCHENAID KEBC208KBS0 This unit needs the most inner glass replaced. It is cracked down the middle. Our customer would like time to decide if they want to move forward with the repair. And they might want to order and do the repair themselves. I provided the part number to them. They informed me that our CSR informed them that we would come with the part. There are three parts called inner glass on this unit and they are all different parts. There is also a 4th piece of glass which is the most outer piece of glass. Our customer paid our service fee for this job as well as a second appliance fee for job number 82864. Our customer paid our service fee. Remaining balance upon completion of repair if they move forward. I have addressed the communication problem with NR so we can better inform our customers on parts expectations. ; ordrng 1 WP4449259 (glass-door)
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/20/2021
VENTHOODS WHIRLPOOL UXT5530AAS3 "Last visit found broken control, this visit swapped out with new control to resolve issue. Also reviewed proper usage with customer to ensure this issue does not present itself in the future. Unit tested good with no further issues at this time."
Near Cibolo, TX 78108
S. L.
Job Details: 01/20/2021
RANGE WHIRLPOOL WFG320M0BS3 Removed rear replaced control then ignitor. Customer complained about stainless panel being loose on door checked adhesive failing needs outer door. Checked bake cooktop functions all operations normal. Need outer door call when door comes in.; ordrng 1 W11176456 (DOOR) and 1 WPW10481433 (nameplate)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/20/2021
WASHER MAYTAG MHW6630HC0 Cleared obstruction to the pressure sensor. ; ordrng 1 WP8567668 (Wire Tie)
Near Natalia, TX 78059
Jesus C.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Installed new compressor. Used lock rings. Installed dryer. Vacuum and recharged unit. Holding pressure. No further issues. Job complete. ; used 1 W10890128, 1 W10890131, and 1 WPW10143759 (DRIER-HV) from stock"
Near Boerne, TX 78006
Colton B.
Job Details: 01/20/2021
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Issue was a bad light module. Replaced module, unit tested good."
Near Somerset, TX 78069
Jesus C.
Job Details: 01/20/2021
WASHER MAYTAG MVW7230HW0 Tested unit. Error code for over temp motor. Ran diagnostics. All test are passing. No issues during testing. Issues caused by overloading. Performed customer instruct on proper use and care procedures. Tested to complete.
Near Boerne, TX 78006
Colton B.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Issue was bad module. Replaced module, unit tested good."
Near Schertz, TX 78154
S. L.
Job Details: 01/20/2021
DRYER MAYTAG MED6230HW1 Found FE2 error code. Checked sensor sensor registers correctly in service mode. Went ahead ordered moisture sensor and harness. If issue not resolved need HMI board.; ordrng 1 WP3387223 (electrode) and 1 WPW10298258 (harns-wire)
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/20/2021
WASHER WHIRLPOOL WTW5105HW0 "Our customer was having a problem with the unit starting and ending but doing nothing to wash clothes. I went into fault history and received error. Ode F5E4. I conducted the lid lock test and in component activation it did not lock initially but did on second and third attempt. During fabric softener valve. Heck the drain pump started activating. During slow agitate it sounded like gear case was slipping and grinding slightly. Initially the high spin would not run in. Opponent activation. It did on second attempt. It appears we have a known condition attributed to Technical Service pointer W11436558. I ran all components and they are all functioning. I ran the complete diagnostics cycle and all loads functioned as designed. I checked error codes and no faults were listed. I am DLMS calibration. Unplugged the unit for just over 1 minute. I ran DLMS calibration once again. Then, I had our customer run a load. Previously the unit would stop within 3 to 5 min
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KSBS25FJBL01 Our customer is having problems with the icemaker wiring. It has been awhile since it produced ice. Temperature in the RC is fine. Temperature in FC -5. To low. The external water valve resistance is at 2 ohms and it should be at 300 ohms. The resistance of the mold heater is fine at 72 ohms. The resistance of the Motor is 105 ohms and it should be 4400 to 8800. This unit will need a new water valve and to work optimally it will need a new ice maker. Unfortunately the water valve is discontinued. Our customer paid the second appliance service fee on job 82863. This job is paid in full.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/20/2021
DRYER MAYTAG MED6630HC0 "Replaced lint duct clip. ; used 1 W10414388 (Lint duct clip), and 1 W10221048 (Spacer) from stock"
Near Castroville, TX 78009
Justin
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Called customer this morning, she said she cancelled the appointment and doesn’t need service."
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 01/20/2021
DRYER MAYTAG MEDB765FW "Replaced strike both hinges and springs after replacement no issues, door stayed closed job complete."
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW5090JW0 Issue was drain pump constantly runs. Called techline who said to replace the CCU (SR7729783919). Customer refused to pay SC fee. Informed customer that we will not return until SC fee has been paid. ; rqstng P&A on 1 W11334605 (CCU )
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4850HW0 Installed new hinges and catch. Door now closing. No further issues. Tested to complete.
Near San Antonio, TX 78266
S. L.
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRSF505ESS01 Called CXC spoke Laney she gave authorization number for parts and labor KUG37UFAPL1 found failed ice maker replaced ice maker tested unit now operating normal.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "I was able to get this unit to work. It fills, washes and drains. However, it intermittently displays down and will not respond. The upper seal was getting slightly dry-rotted. The door latch became slightly rusted. This unit will need a new seal, door latch and console. As a contingency I’m ordering a control. I will return to vendor if not needed. Parts ordered.; rqstng P&A on 1 W11157079 (console) and 1 W11213719 (seal) and 1 W11305297 (cntrl-elec) and 1 WPW10653840 (door latch)"
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/20/2021
RANGE AMANA ACR4303MFS3 Checked range found broken wire at terminal block ordering main harness to resolve issue.; ordrng 1 W11134841 (harns-wire)
Near San Antonio, TX 78255
Tommy B.
Job Details: 01/20/2021
WASHER MAYTAG MVWB765FW3 Customer stated the issue is the unit is making a similar noise to what was previously experienced. Mostly noticed during agitation. No errors during diagnostics. Shifter had difficulty navigating from high and low speeds of both spin and agitate. Ordering control and stator to resolve issues.; ordrng 1 W11195970 (cntrl-elec) and 1 W11195971 (stator)
Near San Antonio, TX 78231
Tommy B.
Job Details: 01/20/2021
WASHER MAYTAG MVWC565FW2 Last visit found a faulty suspension. Swapped out with new suspension to resolve issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/20/2021
REFRIGERATOR JENN-AIR JS42PPDUDE01 Customer stated multiple lights out in fridge. Found issue to be caused by bad led in freezer section. Swapped out with new module and unit is testing good with no further issues at this time.
Near Boerne, TX 78015
Tommy B.
Job Details: 01/20/2021
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Stove top was missing regulator. Installed regulator to resolve issue and unit has no further issues at this time.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue was a frozen fill tube and a noise. Replaced UI to help fill tube issue. Installed foam spacer in the back to keep the power cord from rattling. Ice maker filled and dispensed well. Unit now dispense ice. Unit tested good.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM00 I plugged in the deli control board and the new one was still intermittently not working. The wiring harness that plugged into it is showing evidence of blue electronic corrosion on the backside of the connector. The drawer will need to be replaced. Part ordered. ; ordrng 1 W10815674 (dor-fip ss)
Near San Antonio, TX 78251
Richard G.
Job Details: 01/20/2021
DISHWASHER MAYTAG MDB9959SKZ0 Customer complaint is that the inlet assembly is cracked and leaking water. Verified issue. Ordering inlet assembly. Hoses ordered not needed.; ordrng 1 W11407411 (INLET ASSEMBLY)
Near San Antonio, TX 78252
Justin
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Freezer door is freezing the water line. Will need to replace door. ; ordrng 1 LW11026425 (dor-fip)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/20/2021
DRYER AMANA NED5800HW0 Corrected rollers. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78209
Jesus C.
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Installed new console. No further issues. Tested to complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW9620HW0 Resecured drain line (it was loose). Issue resolved.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/20/2021
MICROWAVE OVEN WHIRLPOOL WMH31017HS6 Checked microwave found dent at top right by control board ordering outer case and console to resolve issue. ; ordrng 1 W11173817 (panl-cntrl) and 1 W11446916 (OUTER CASE)
Near San Antonio, TX 78238
Douglas H.
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Unit not cooling again. Found New evaporator sprung a leak causing compressor to over heat and cease up. Ordering both to resolve the issue. Parts on b/o; ordrng 1 W11368877 (EVAPORATOR ) and 1 W11370574 (COMPRESSOR )
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/20/2021
DRYER MAYTAG MEDB765FW0 Last trip found broken element. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty still.
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/20/2021
WASHER MAYTAG MHW6630HW0 I removed the top of the washer and then needed to remove the back panel to replace the control board. I observed evidence of infestation (pictures included). There was also evidence of infestation inside the unit. I explained to our customer that I would be unable to replace the control board due to this situation. Our customer sued me what she could do and I referred her back to Whirlpool. She told me that she has used the washer 3 times since my last visit and that the unit was working fine. I told her I was glad to hear that in this situation. I called Whirlpool Trade Partners to document. Reference number 7729637424
Near San Antonio, TX 78227
Justin
Job Details: 01/20/2021
DRYER WHIRLPOOL WED7120HW0 "F2E1, F3E2, ran test. Checked temps, cycling temps a little off. Will have customer run on timed dryer while waiting on parts to see if the drying improves. ; ordrng 2 WP3387223 (electrode)s and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor) and 1 WPW10298258 (harns-wire)"
Near San Antonio, TX 78238
Richard G.
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4616FW0 Replaced chute and wheel. Tested to complete. Unit is good to go.
Near Universal City, TX 78148
S. L.
Job Details: 01/20/2021
MW-HOOD COMBO WHIRLPOOL WMH2175XVB2 Found micro computer has burnt resistor 3421 3422 and 3423 snapped photo of this advised customer that unit does pose possible safety issue. Checked part number found part W10216347 is discontinued. Advised customer that they will need to replace unit asap. Called safety spoke to Ciara sr number 7729746154. Updated her on what my findings were. Called techline reported findings were spoke to Robert 7729785764. Job complete.
Near Universal City, TX 78148
S. L.
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF330PAHW2 Natalie sr number 7729742148 unit under ELW warranty checked unit found damaged cabinets on both sides of unit. Snapped photos advised customer that this would be builders responsibility Found tub and hinges damaged customer says issue started in October. Called CXC back spoke to Dustin for extra labor for tub replacement got authorization WUG84UGNL2.; ordrng 1 W10804026 (tub-dishwr) and 1 WPW10274921 (hinge RIGHT) and 1 WPW10274922 (hinge LEFT)
Near Bulverde, TX 78163
Jim G.
Job Details: 01/20/2021
ICEMAKER (STANDA SCOTSMAN CU1526MA-1A Replaced water pump. Issue resolved.