Near Fredericksburg, TX 78624
Sherman
Job Details: 01/23/2020
REFRIGERATOR KITCHEN AID KBFN502ESS02 Attached spring. No further issues at this time.
Near San Antonio, TX 78251
Steven G.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Checked dishwasher found bad door panel, replaced panel everything checks out ok, customer has not moved into house yet"
Near Pipe Creek, TX 78063
Richard G.
Job Details: 01/23/2020
DISHWASHER KITCHENAID KDTM354EBS3 "Replaced control and control panel. Unit powered on. Ran through this diagnostics test, all good. Tested to complete. Unit is good to go. Already collected service call and labor. Parts are covered under extended warranty."
Near San Antonio, TX 78259
Jim G.
Job Details: 01/23/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS01 Duplicated ticket.
Near , TX 78245
Justin
Job Details: 01/23/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 "Unit not heating, checking with kill a watt meter to see which unit is bad, will need to order magnetron only getting 5.9 amps will running should be around 14 amps. ; ordrng 1 W10818686 (magnetron)"
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/23/2020
COMPACTOR KITCHEN AID KUCS03FTPA Upon arrival removed top to try to get plunger to come up. Will not come up. Called tech line. Spoke to Scott. Sr#-7726963144. After testing everything. Took bottom off. Main gear is broken. Ordered parts to resolve issues. Quoted customer +tax p&l; ordrng 1 776035 (STEEL WASHER) and 1 882699 (GEAR DRIVE) and 1 882699 (GEAR KIT) and 1 W11214485 (THRUST WASHER) and 1 WP454512 (SPRING PIN) and 1 WP776036 (CLIP RING)
Near San Antonio, TX 78237
L
Job Details: 01/23/2020
DRYER MAYTAG MEDB835DW4 Issues unit not heating up. Found bad thermal cutoff. Replace part from truck stuck. Unit now working as design. Job complete ; used 1 279769 (THERMAL-CUTOFF) from stock
Near Corpus Christi, TX 78410
Adam
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF560SEHW00 Installed component tested unit issue resolved. Advised retailer before returning unit to home to inform customer to dispose of first three or four batches of ice Before consumption
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/23/2020
RANGE WHIRLPOOL WFE320M0ES2 Unit oven not functioning. Finding issue to be the control not sending voltage to the elements. Ordering control to resolve the issue. ; ordrng 1 W11122560 (cntrl-elec)
Near Corpus Christi, TX 78410
Adam
Job Details: 01/23/2020
DRYER AMANA NED4655EW1 This is a duplicate ticket from a previous visit parts have already been ordered and return date has already been set
Near San Antonio, TX 78258
Ivan B.
Job Details: 01/23/2020
WASHER MAYTAG MHW5630HC0 Checked washer. Tub to pump hose causing leak. Ordered replacement.; ordrng 1 W11216718 (TUB TO PUMP HOSE )
Near Victoria, TX 77905
Michael
Job Details: 01/23/2020
DRYER MAYTAG MEDB835DW3 "The drum wouldn’t spin, blower was stuck. Removed front panel and found socks inside the blower and lint duct assembly. Removed the socks and vacuumed up all the lint and trash inside. Put panel back in place and tested the appliance. The appliance is spinning and working normal"
Near Corpus Christi, TX 78408
John L.
Job Details: 01/23/2020
WASHER MAYTAG MVWC565FW0 "Installed valves, recalibrated unit. Tested. Issue resolved."
Near Corpus Christi, TX 78411
John L.
Job Details: 01/23/2020
REFRIGERATOR SAMSUNG RD195ACPN "Installed components, issue resolved"
Near Helotes, TX 78023
Colton B.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Customer complaint is and F2E2 error code. Finding issue to be control board not sending voltage to touch pad. Ordering new control to resolve issue. Unit has 2019 purchase date with a 2017 serial number. Reaching out to NR for more info. ; ordrng 1 W11413274 (CONTROL )
Near Rockport, TX 78382
John L.
Job Details: 01/23/2020
DRYER WHIRLPOOL LDR3822PQ2 "RV unit was in was sold, no longer at location."
Near Helotes, TX 78023
Colton B.
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Issue is that dishwasher will not drain. Issue appears to be a bad valve in drain line. Ordering new one to resolve. Call # 210-264-9401.; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (drain hose)
Near Taft, TX 78390
John L.
Job Details: 01/23/2020
RANGE AMANA AER6303MFS2 "Ran unit and took temperature readings during a bake cycle. Bake element not heating, after further inspection found that bake element was not connected. Reconnected connectors and tested afterwards. Unit now working as should."
Near Victoria, TX 77905
Michael
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Removed back panel in FC and defrosted the evaporator. Installed part ordered, the appliance is working normal. Advised customer not to put anything in the freezer for at least 24 hrs"
Near San Antonio, TX 78215
Colton B.
Job Details: 01/23/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Called partner team who said to go through with the repair repair. Capacitor bracket is out of stock PSP.; saved tckt
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/23/2020
DRYER MAYTAG MEDB835DW4 Complaint is that dryer will not start intermittently. Door switch Is working properly. Door shutting properly. Issue is with the touch panel. Will replace UI. ; ordrng 1 W11158457 (overlay)
Near Victoria, TX 77905
Michael
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DW3 "Installed control kit, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Beeville, TX 78102
John L.
Job Details: 01/23/2020
WASHER AMANA NTW4516FW3 "Inspected unit, checked agitator for issues. Agitator looks fine not warped. Recalibrated unit, should run as designed. Advised customer on different wash cycles."
Near Victoria, TX 77904
Michael
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed part ordered, ran a diagnostics test test, the appliance is working normal"
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/23/2020
COMPACTOR KITCHEN AID KUCS03FTPA Upon arrival removed top to try to get plunger to come up. Will not come up. Called tech line. Spoke to Scott. Sr#-7726963144. After testing everything. Took bottom off. Main gear is broken. Ordered parts to resolve issues. Quoted customer +tax p&l; ordrng 1 776035 (STEEL WASHER) and 1 882699 (GEAR DRIVE) and 1 882699 (GEAR KIT) and 1 W11214485 (THRUST WASHER) and 1 WP454512 (SPRING PIN) and 1 WP776036 (CLIP RING)
Near Victoria, TX 77904
Michael
Job Details: 01/23/2020
RANGE KITCHENAID KSGG700ESS1 "Installed part ordered, preheated oven to 350 degrees, the ignitor is staying lit and working normal, no further issues. This was a floor model at Lowe’s, 2017 model, the customer purchased it on 01/09/2019"
Near Kingsville, TX 78363
Adam
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Special unit shows compressor will not start. Replace start device to resolve this issue; ordrng 1 W10350564 (capacitor) and 1 W10796752 (start-dev)
Near Robstown, TX 78380
Adam
Job Details: 01/23/2020
MICROWAVE KITCHENAID KOCE500ESS07 Based on previous conversation with tech line have decided to order control board and user interface to resolve this issue. Customer has had professional electrician out to confirm oven is in fact on its own breaker.; ordrng 1 W10890568 (panl-cntrl) and 1 W11040195 (cntrl-elec)
Near Alice, TX 78332
Adam
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DW0 In the process of trying to disassemble unit I was unable to separate gear case from inner and outer baskets. Will have to replace outer tub to resolve this issue. Order tub drain pump filter and screw to resolve issue.; rqstng P&A on 1 8533943 (screw) and 1 MVWB835DW0 (TUB) and 1 W10215093 (filter drain)
Near Little Rock, AR 72210
Doug M.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Inspected unit for not dispensing ice,tested dispenser motor not turning on,inspected connections under freezer door found connector had come loose,reset connector,tested unit operation checks ok"
Near Corpus Christi, TX 78411
John L.
Job Details: 01/23/2020
REFRIGERATOR KITCHEN AID KSC24C8EYP02 "Installed housing, upon installation of components found door to be broken. Reorder door and install once received. Part is already been charged and paid for only install required.; ordrng 1 WPW10316885 (door-comp)"
Near Taft, TX 78390
John L.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspected unit, found leak to be with valve and hose behind unit. Replace valve and hose to resolve this issue.; ordrng 1 2181944 (tube-water) and 1 W10329003 (clamp) and 1 W10498995 (valve-inlt)"
Near San Patricio, TX 78368
John L.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Called Techline spoke with Butch, explained issues. Techline explained issue. Ran tests on unit, found harness to fan might have suffered a short and no power to fan from board. Will replace both components to resolve issue.; rqstng P&A on 1 W10799016 (motor-evap) and 1 W10811365 (cntrl-elec)"
Near Little Rock, AR 72212
Doug M.
Job Details: 01/23/2020
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Called customer,decided to move forward with repair from diagnostics in October,diagnosed a floating blockage in sealed system,ordering compressor,evaporator,condenser and gas valve,explained to customer parts only are covered customer responsible for labor ; ordrng 1 W10843121 (filter dryer) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10534030 (valve-gas) and 1 WPW10605286 (compressor)"
Near Helotes, TX 78023
Justin
Job Details: 01/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 "Spoke with customer about warranty, contacted partner team and they will get warranty updated. KB homes have additional 1 year warranty. Ran calibration on unit down 10 degrees. Unit was already set to plus 30 degrees. Unit was still running too hot, dropped down to plus 10 degrees. Adjusted unit to plus 5 degrees. Top temperature looks good now at 5 degrees, will have customer use it and see if they see a difference."
Near San Antonio, TX 78232
Jim G.
Job Details: 01/22/2020
OVEN ELECTRIC (D JENNAIR JJW2830WP00 Issue could not be replicated. No repair to be made.
Near San Antonio, TX 78258
Jim G.
Job Details: 01/22/2020
DRYER MAYTAG MEDB835DW3 Replaced blower wheel and motor. Issue is now fully resolved. ; used 1 W11105178 (MOTOR) from stock
Near Boerne, TX 78006
Tommy B.
Job Details: 01/22/2020
DRYER MAYTAG MED5500FW0 Found issue to be low-voltage going into unit. Customer contacted electrician to resolve their voltage issue. No further issues at this time.
Near San Antonio, TX 78209
Steven G.
Job Details: 01/22/2020
ICEMAKER (STANDA JENN-AIR JIM159XYCX0 "Checked ice maker found unit making thin ice checked cycle found short cycling at 13 minutes, replaced harness pump, customer to watch and call if any problems ; used 1 W11126268 (HARNESS-PUMP) from stock"
Near Kerrville, TX 78028
Sherman
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Upon arrival changed freezer light. Unit is functioning as designed. No further issues at this time. Collected 201.37 p&l. Yes to survey and leave behind.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/22/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DP01 Replaced panel issue resolved. Unit tested properly.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Unit not draining properly and ice build up on freezer floor. Found 2 issues, first drain tube obstructed and second ice maker wasn’t installed properly. Cleared drain tube of obstruction and defrosted drain tube. Reinstalled ice maker properly to resolve all issues. Unit performing as designed now. No further issues at this point."
Near San Antonio, TX 78247
Devon F.
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KTRC19MKBL03 Customer complaint was unit freezer is iced up door seal looks good called tech line they said cus is keeping door open. Customer freezer is full of food. Suggested customer make sure door is closed unit is operating as designed. 7726944989
Near San Antonio, TX 78249
Colton B.
Job Details: 01/22/2020
WASHER AMANA NTW4516FW3 Issue was washer door stuck in the lock position. Replaced latch and control board. Unit tested good. Talked to customer about survey. Unit is under warranty.
Near Bulverde, TX 78163
Ivan B.
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRFF302ESS Incoming water line to ice maker was misaligned. Realigned and unit operating properly at this time.
Near San Antonio, TX 78254
Christian G.
Job Details: 01/22/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Issue stated by customer: microwave giving off electricity inside cabinet. Replaced rack and supports plus touched up burnt marks in unit. Tested unit multiple times, unit test good. Informed customer of survey."
Near San Antonio, TX 78251
Justin
Job Details: 01/22/2020
WASHER MAYTAG MVWC415EW1 Drum has a crack at the very top of basket. Took pictures for documentation. Collected 105 for service call. Remaining balance is 100. ; ordrng 1 W10521298 (spin basket)
Near San Antonio, TX 78254
Justin
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Ran unit through diagnostics, heard damper open and close, heard heaters come on. Looking at a control board issue. Will order freezer thermistor and then for fridge to have just in case control doesn’t fix issue. ; ordrng 1 W10384183 (thermistor) and 1 W10911770 (harns-wire) and 1 W11133692 (cntrl-elec)"
Near San Antonio, TX 78245
Richard G.
Job Details: 01/22/2020
DISHWASHER KITCHENAID KDPM354GPS0 Replaced clips. Unit now working as designed. Unit is good to go. Spoke with customer about survey.; used 2 WPW10082853 (PIVOT-TINE) from stock
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 01/22/2020
WASHER MAYTAG MVWB865GW0 "Replaced control board and lid lock assembly, recalibrated washer no issues. Ran automatic test no issues no error codes found during testing or operation. Job complete."
Near Fredericksburg, TX 78624
Sherman
Job Details: 01/22/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Upon arrival updated model and serial number on ticket. Ordered parts to resolve issues. Bad recirculating pump. Customer is going out of town. Not sure of return date. Will call to schedule appointment. No return appointment made due to of unsure when. Will see if the real estate agent can meet me Monday the 27th to install. Customer will call and advise if so. ; ordrng 1 W11325175 (RECIRCULATING PUMP)
Near Kerrville, TX 78028
Sherman
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Control box is bad. Ordered new parts to resolve issues. ; ordrng 1 W11357371 (CONTROL BOX)
Near San Antonio, TX 78222
Steven G.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE505W0HB2 "Checked range found blemish on left front control panel, replaced panel checked operation unit working normal and control panel is good"
Near San Antonio, TX 78259
Devon F.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint was unit did not bake properly checked operation of the bake element it only got to 135 degrees .Tested temp sensor test passed. broil element works fine ordering new control board to resolve issue.; ordrng 1 W11122560 (cntrl-elec)
Near Boerne, TX 78015
Tommy B.
Job Details: 01/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Customer stated that the unit is not programmed correctly. The console is reading a microwave instead of double oven. Ordering new user interface to resolve issue.; ordrng 1 W11428578 (CONSOLE )
Near San Antonio, TX 78254
Colton B.
Job Details: 01/22/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 "Issue was a blown thermal fuse. Replaced thermal fuse, unit tested good. Collected P+L."
Near San Antonio, TX 78248
L
Job Details: 01/22/2020
DISHWASHER KITCHENAID KDPE234GPS Issue unit not cleaning dishes do to bad pump motor. Replace pumpmotor. No other issues job complete
Near San Antonio, TX 78259
Devon F.
Job Details: 01/22/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display would be black replaced UI panel unit is operating as designed.
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 01/22/2020
WASHER MAYTAG MVWB765FW3 Checked washer found no issues with agitator or washer no error codes found. Spoke to customer about proper loading procedures. Washer work as designed no issues. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFG114SWB1 Last trip found igniter grounding out during cycle causing f1 error. Replaced igniter to resolve the issue. Unit testing good now. No further issues at this point. Collected part cost. Didn’t charge additional labor as was a prior issue.
Near Schertz, TX 78154
S. L.
Job Details: 01/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Found auger motor locked up from when unit originally failed ice had melted and after being repaired auger had rusted internally next day caused it to fail. Service fee already paid. for repair.
Near Helotes, TX 78023
Colton B.
Job Details: 01/22/2020
WASHER MAYTAG MVWC565FW1 Issue is a LF on washer. Replaced valve from truck stock to resolve issue. Unit tested good.; used 1 W11210459 (VALVE) from stock
Near Boerne, TX 78006
Tommy B.
Job Details: 01/22/2020
WASHER WHIRLPOOL WFW3090JW "Swapped the motor control unit out, but the knob arrived damaged. Ordering another knob to resolve the issue.; ordrng 1 W10869886 (knob)"
Near San Antonio, TX 78215
Colton B.
Job Details: 01/22/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 "Issue is no power to microwave. Installed new control board, did not fix issue. Found improper mounting bolts used. Mounting bolts broke filter board into pieces and bent capacitor holder. Talked to NR who said to call Partner team before preceding. Partner team and techline were both in training. Recording information and calling them tomorrow. ; ordrng 1 W10422269 (filter) and 1 W11265233 (brkt-cpctr)"
Near San Antonio, TX 78258
Devon F.
Job Details: 01/22/2020
WASHER MAYTAG MVWX655DW1 Customer complaint was unit would leave clothes wet at end of cycle replaced inlet valve unit is operating as designed.
Near San Antonio, TX 78221
Jesus C.
Job Details: 01/22/2020
DRYER MAYTAG MGDB765FC0 Installed new control and flame sensor. Tested dryer on timed dry. Unit is heating. Flames are cycling on and off properly. No further issues. Tested to complete.
Near San Antonio, TX 78211
Ezequiel V.
Job Details: 01/22/2020
OVEN ELECTRIC (D WHIRLPOOL WFG320M0BS3 Replaced control board. Ran diagnostics test oven began working. Reached target heat no issues. No error codes found during testing or operation. Job complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 01/22/2020
COOKTOP ELECTRIC WHIRLPOOL G7CE3635XB01 Placed foam tape to ensure unit has buffer between counter and glass. No further issues at this time.
Near San Antonio, TX 78230
Steven G.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator unit was unplugged, after plugging in unit heard freon running into evaporator and condenser line started to get hot, after talking to customer we need to let unit run before diagnosing a sealed system problem,; schdld next appmnt for 1/23 THU !"
Near Boerne, TX 78006
Douglas H.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFG525S0HS1 "Left front burner not igniting. Found cause to be faulty burner head, by swapping left front and right front. Left front began lighting but not right front now. Ordering burner head to resolve the issue. Scheduling for customer availability. ; ordrng 1 WPW10515455 (burnr-head)"
Near San Antonio, TX 78258
Jim G.
Job Details: 01/22/2020
RANGE KITCHENAID KFED500ESS03 Replaced all parts. Issue fully resolved.
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL GI5FVAXVL00 Checked refrigerator found service pointer on leaving ice maker on with no water supply causing refrigerator to freeze over. Found ice maker on with no water supply. Customer asked if we can install water supply they had the parts. Installed water supply line ran diagnostics no issues. No errors found during testing or operation. Job complete. Collected service call fee and labor.
Near Schertz, TX 78154
S. L.
Job Details: 01/22/2020
MW-HOOD COMBO WHIRLPOOL MH6130XEQ1 Found stuck light relay on micro computer found service pointer K4322752 for light not working this is opposite issue. Pointer calls for part 8172054. Part discontinued unable to order part. Called Trade Partners spoke Brenda she confirmed that diagnosis paid by Whirlpool she transferred me to Safety spoke to Adam SR number 7726931410 he also found that micro computer is no longer available an will not be able to repair unit. Customer will reach out to Manufacturer for next step the process Job complete. Advised of survey.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/22/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS05 "Issue was that only 1 light was working in oven. Replaced light bulb, unit tested good."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Last visit found faulty control creating heating issues. Swapped control and both sensors to resolve issue. Unit testing good now.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/22/2020
WASHER WHIRLPOOL WFW3090JW0 There was a short will working on the unit. Will replace ACU and what appears to be a faulty pressure sensor. ; ordrng 1 W11044866 (switch-wl) and 1 W11334214 (ACU. ) and 1 WPW10367632 (noise filter)
Near San Antonio, TX 78248
L
Job Details: 01/22/2020
DRYER MAYTAG MEDB835DW Issue dryer door not closing correctly. Solve issue. Unit not working. Job complete
Near San Antonio, TX 78212
Steven G.
Job Details: 01/22/2020
DRYER AMANA NED5100TQ1 "Checked dryer found not heating checked unit not getting 220 volts, customer to get Electrician, dryer is ok at this time"
Near , TX 78015
Tommy B.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Filter was jammed in the bottom of the refrigerator. Removed it and replaced it in proper position. No further issues at this time.
Near San Antonio, TX 78216
L
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL MSD2554ARW Issue was refrigerator not dispensing ice. Found motor stuck. Do to ice. Clean ice and unit now dispensing ice. Also check ice maker working fine. Job complete. Service fee collected.
Near San Antonio, TX 78260
Jim G.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Determined filter head was at fault. Ordering valves and dispenser as well. ; ordrng 1 W11043010 (rail-mulln) and 1 W11043013 (valve) and 1 W11265135 (panel-ui) and 1 W11346622 (FILTER HEAD, RESERVOIR )"
Near Cibolo, TX 78108
S. L.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFE505W0JS0 "Removed rear panel found damage to L2 side of terminal block checked elements and sensor no issues here element tested closed sensor at 1.081 k used van stock terminal block preheated unit voltage everything checked good complaint is that unit is taking to long to heat did find 25 degree variation between sensor reading and actual temp went ahead offset by 30 degrees ran 3 cycles and this made avg temperature much more close that when it was not offset now at +- 6 degrees 3 cycles, instructed customer on how to do this and advised her to wait 15 minutes after preheat before placing items in oven all operations normal. Advised of survey and paper.; used 1 WPW10245259 (BLOCK-TERM) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: refrigerator freezing at top and bottom shelf’s/drawers. Found dampener stuck in open position and freezer evap motor with a chunk of ice stuck to it. Ordering parts.; ordrng 1 W11092533 (start-dev) and 1 WPW10196393 (damper control assy) and 1 WPW10276647 (motor-evap)
Near , TX 78015
Douglas H.
Job Details: 01/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Last trip found faulty console per techline. Replaced per techline to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78245
Justin
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Whirlpool sent out a replacement fridge, but unit is doing the same thing. Made adjustments on both temps on freezer and fridge side. Changed defrost to 8 hour timing and will reschedule a visit at end of week to see if those changes made any difference. ; schdld next appmnt for 1/24 FRI !"
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/22/2020
RANGE JENN-AIR JDRP648HL00 Found kick plate not properly installed. I took the door off and tightened down the the loose bolt on right side and properly seated in slot on left side. Found dent on right side of right oven 30 inch door. I ordered part. Set appointment for Monday but could not find part on Marcone. Appointment might need to be adjusted.; ordrng 1 W11199071 (glass-door)
Near San Antonio, TX 78233
Devon F.
Job Details: 01/22/2020
WASHER MAYTAG MVWB835DW4 Store manager can’t find unit said they would call company back when they find it.
Near San Antonio, TX 78213
L
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW5000DW0 Issue unit not working found cable pinched in the control board causing unit not to start. Fixed issues ran diagnostics and quick cycle. Calibrated unit. Not other issues. Job complete.
Near San Antonio, TX 78254
Colton B.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue is that freezer is not getting cold enough. Thermistor resistance checks were good. Sealed system is not an issue. Finding issue to be the control board. Ordering a new one and returning.; ordrng 1 W11174836 (cntrl-elec)
Near Medina, TX 78055
Richard G.
Job Details: 01/22/2020
WASHER MAYTAG MHW5630HW0 Replaced console. Entered automatic test. Test passed. No error codes. Tested to complete. Unit is good to go. Customer has no email.
Near San Antonio, TX 78250
Richard G.
Job Details: 01/22/2020
WASHER WHIRLPOOL WTW5000DW0 Replaced gearcase and drive motor. Ran unit through calibration. Ran automatic test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Spoke with Abrams, the maintenance manager. He explained to me that their vendor replaced the unit and it was returned. Job complete."
Near Cibolo, TX 78108
Devon F.
Job Details: 01/22/2020
RANGE WHIRLPOOL WFC150M0EB3 "Customer complaint was unit light would sometimes come on, tech seen light come on once when moved unit ordering new light socket to resolve issue.; ordrng 1 W11281687 (sockt-lite)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/22/2020
WASHER WHIRLPOOL WFW9500TW01 "Last trip found faulty pressure switch, replaced pressure switch to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78254
Christian G.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Issue stated by customer: both ice makers turned off for 2days and then started again. Customer stated son in law put unit into diagnostic mode. Informed customer they may have activated vacation/sabbath mode on unit. Check unit and ran through diagnostics to ensure no current issue. Unit tests good. Informed customer of survey. Collected service fee 113.66.
Near San Antonio, TX 78253
Christian G.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Issue stated by customer: ice maker and bin frosting up. Previously found ice bin door open allowing air infiltration and frosting. Also found ice maker with shallow ice. Replaced ice maker and ice bin door. Unit test good. Informed customer of survey.
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/22/2020
DRYER WHIRLPOOL WED8000DW Tested dryer. Not heating. Found bad thermal fuse. Replaced fuse. Good heat. No further issues. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock
Near Selma, TX 78154
S. L.
Job Details: 01/22/2020
WASHER MAYTAG MVWB855DC3 Found console failed and found 2 screws missing from control. Ordering all 3 rescheduling 1/27.; ordrng 1 W11112662 (console) and 2 WP489069 (screw)s
Near Schertz, TX 78154
S. L.
Job Details: 01/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found corner gasket still has slight gap allowing warm air in. Checked cabinet found no issues do see door is at angle ordering new FC door and hinges customer to sign waiver since unit is in RV and has to be partially uninstalled before repair can be made.; ordrng 1 W10901054 (hinge-door) and 1 W11126848 (HINGE BOTTOM) and 1 W11202405 (STAINLESS DOOR)
Near Victoria, TX 77901
Michael
Job Details: 01/22/2020
DRYER WHIRLPOOL WED8000DW4 "Installed new control, plugged appliance in, the appliance is powering on and working normal"