We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Helotes, TX 78023
Colton B.
Job Details: 06/14/2021
Appointment canceled
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78209
Zachary
Job Details: 06/14/2021
"Checked washer found control board completely unresponsive. Washer was 1/3 filled with water, did anything and everything to try and drain, no luck. Opened panel to look at connections on board, all checked good. Power checked good. Light on control board was green. Ordering new control board and actuator, and rescheduling other parts to resolve issue.; ordrng 1 W11170319 (Control board) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Antonio, TX 78217
Chris S.
Job Details: 06/14/2021
Got icemaker out found fill funnel clogged. Unclogged funnel tested icemaker everything working properly. Didnt need parts. Collected labor 129.90
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5230BDS1
Near San Antonio, TX 78254
Richard G.
Job Details: 06/14/2021
"Customer complaint is that the lights are not coming on, even after changing the bulb. Verified issue. Ordering light assemblies and control.; ordrng 1 WPW10419516 (Control) and 2 WPW10638164 (Ligt)s"
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near San Antonio, TX 78218
Zachary
Job Details: 06/14/2021
Checked washer found error code F8E1 valve fault. Opened washer checked connections and were good. Checked resistance on dual valve and found it to be bad. Hot water valve tested good. Ordering dual inlet valve to resolve issue. ; ordrng 1 W11316256 (Cold inlet dual valve)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78207
Richard G.
Job Details: 06/14/2021
"Replaced valve, drain pump, and control. Calibrated unit. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78224
Jesus C.
Job Details: 06/14/2021
Installed new drier. Recharged unit. No further issues. Tested to complete.
We serviced a
JENNAIR COOKTOP GAS
Model n/a
Near San Antonio, TX 78232
Zachary
Job Details: 06/14/2021
"Checked cooktop found no power going to unit. Checked breaker, was good. Then found plug not plugged in all the way. Plugged in cooktop and tested unit, all checked good. Cooktop is working as designed. Went ahead and used a tie wire to secure cooktop plug out of the way to prevent issue from happening in the future. Collected service call fee."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78249
Sebastian
Job Details: 06/14/2021
Theres 120 v At the control but you cannot initiate any of the buttons to start a load or even get into diagnostics ordering fascia and control to resolve issue will start off with fascia; ordrng 1 W11419051 (Control) and 1 W11478525 (Facia)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/14/2021
"I verified model and serial number but the unit is not showing up in entitlements. Our customer provided the closing document. Picture included. Our customer had a recent development in which the unit takes 45 minutes to reach preset temperature. I ran diagnostics and received no errors. I preheated the unit to 350 degrees F and timed it. Our customer had foil covering one rack. I showed her in the owners manual why this is discouraged. At 19 minutes the temperature was only at 260 degrees F. I tested the broil element. The broil element is not getting hot enough. This is slowing down the preheat considerably. This unit will need a new broil element, control and temperature sensor. Parts ordered.; ordrng 1 W11528249 (Control) and 1 WPW10181986 (Sensor) and 1 W10856603 (Broil element)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78260
Douglas H.
Job Details: 06/14/2021
Last trip found faulty gearcase. This trip found that the washplate is ceased on. Ordering wash plate now to get unit fully functioning properly. Didnt collect any money this trip will collect labor once job is completed ; ordrng 1 W10902814 (washplate)
We serviced a
KITCHEN AID RANGE
Model KFGC500JSS
Near Boerne, TX 78006
Douglas H.
Job Details: 06/14/2021
Previous tech found unit needed new orifice holder as well as lp conversion kit. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point. Customer confirmed unit functioning as designed now.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS2
Near Boerne, TX 78006
Douglas H.
Job Details: 06/14/2021
Last tech found issue to be faulty water line and faulty valve. Replaced both to resolve he issue. Unit testing good now with no leaks. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 06/14/2021
On call ahead customer stated that she canceled the appointment as they are installing a new unit today. Service not needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78250
Colton B.
Job Details: 06/14/2021
"Issue was a no wash dishwasher. Found F4E3 error code. Wash motor is not operational. Replaced sump assembly, unit tested good. Collected SC+P+L."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78201
Zachary
Job Details: 04/21/2021
Replaced actuator. Calibrated and tested washer no issues or error codes. Washer is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW8400TW02
Near San Antonio, TX 78260
Jim G.
Job Details: 04/21/2021
Verified a bellow is in fact needed. There is a small tear causing a leak. ; ordrng 1 WPW10111435 (Bellow)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78217
Jim G.
Job Details: 04/21/2021
Replaced lint screen. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near San Antonio, TX 78255
Justin
Job Details: 04/21/2021
"Ice bin is stuck and I cannot remove it, was finally able to removed bin. Found ice keeping it from opening. Ice maker has water in ice maker. Tightened down deli drawer handle. Unit is good to go."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78212
Jim G.
Job Details: 04/21/2021
Ive replaced the faulty valve. However there appears to be an issue with the actuator. As per Technical Service Pointer #: W11531483 Rev A a new actuator is needed. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78245
Richard G.
Job Details: 04/21/2021
"Customer complaint is that the icemaker has stopped working again. Checked icemaker, one piece of ice did not fall after last harvest and was keeping the arm from checking ice bin. Removed piece of ice, unit proceeded to harvest and call for water. Unit is good to go."
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS05
Near San Antonio, TX 78253
Richard G.
Job Details: 04/21/2021
Customer complaint is that the vent trim is missing. Ordering trim and vent parts with screws.; ordrng 1 WPW10351279 (Vent trim) and 1 WPW10327377 (Trim) and 1 W10283040 (Center vent) and 1 WPW10283036 (Trim) and 6 WPY706189 (Screw)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78214
Jesus C.
Job Details: 04/21/2021
Installed new cam and actuator. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/21/2021
Tested unit. Found leak coming from fill tube going to ice maker on top of unit. Will need new fill tube. ; ordrng 1 W11415785 (Tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/21/2021
Our customers unit is not dispensing Ice. When initiated the paddle is working and you can hear the auger motor trying to move. I called Chris at Whirlpool Tech Line and he recommended checking for 120 VDC at the auger motor so we could be sure there was nothing jamming the motor at the same time since we can hear some power current coming to the auger motor. It can also be checked for 120 VDC at Pin 3-7 wrt 3-8. It should be 130 VDC . I checked the DC voltage coming to the auger motor and it is only 9 VDC. It needs 120 VDC. I called Tech Line again and spoke with Andrew. We checked the VDC at the. On troll board as well and received 6VDC when initiating. We checked for proper voltage at P6 no only got 14 VDC. This unit will need the control replaced. W10807590. This control was replaced by SL back on 9-25-2020. This part will be covered on the 12 month OEM part warranty. I confirmed with AE. I confirmed with DH and we will have to charge a Service Fee and Labor. Our customer paid for the repair in full today. I initially set this appointment tentatively for Tuesday based on my part and scheduling information but informed our customer that the distributor at this location is not always reliable. It looks like the earliest we could get the part and conduct the repair would be Friday 30 April 2021.; ordrng 1 W10807590 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/21/2021
Tested unit. Found drain line blocked with ice. Found water valve leaking. Cleared drain. Ordering Water valve. ; ordrng 1 WPW10179146 (Valve)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HS01
Near San Antonio, TX 78253
Richard G.
Job Details: 04/21/2021
Customer complaint is that the hot surface light does not go off and the back knob is broken. Need knob and harness; ordrng 1 W11418244 (Knob) and 1 W11111810 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78250
Justin
Job Details: 04/21/2021
"Replaced ice maker, unit is good to go."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Richard G.
Job Details: 04/21/2021
Installed racks. Unit is good to go.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near Castroville, TX 78009
Richard G.
Job Details: 04/21/2021
Called customer. Unit is working now. Will call us if there are any further issues.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU509XBL00
Near San Antonio, TX 78247
Chris S.
Job Details: 04/21/2021
Checked customer parts and found crack in module reorder part and called customer to let them know. Rescheduling repair for Friday 4/30; ordrng 1 W10857232 (module)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ00
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/21/2021
Our customer had spraying out of their refrigerator on the top left side. I reconnected the water and initiated test 25 and was able to replicate the problem. The water tube on the top lefts entry has a crack in it and is spraying water on Ive maker fill. This will need to be replaced. Our customer was concerned about the water filter as well. The water filter and housing are sound currently. Part ordered.; ordrng 1 W11415785 (Tube Water)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78232
Shawn W.
Job Details: 04/21/2021
Found error code F7E6 Motor Fault. I found that the actuator has slipped out of the cam. This way need to be replaced. I slipped it in temporarily but it will pop out again until we can get the re-engineered part. Technical Service Pointer W11531483 Rev A April 2021. Part ordered. ; ordrng 1 W10913953 (Actuator)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78240
Jim G.
Job Details: 04/21/2021
Verified issue as per technical service bulletin pointer# W11531483. Orders part as per instructions. Will return to repair. Ive rigged the unit Im the meantime. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW0
Near Castroville, TX 78009
Richard G.
Job Details: 04/21/2021
Replaced console. Tested to complete. Unit is good to go.
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/21/2021
Our customer had a push to start problem. I found that the thermal fuse had gone open. I replaced the fuse from truck stock. WP3392519. Our customer has a clogged dryer vent. I recommended having it professionally cleaned or the fuse will likely go out again. This was FCC. Customer had no email account. Our customer paid in full by check.; used 1 WP3392519 (Thermal fuse) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/21/2021
Front glass damaged. Front panel already ordered. Will need to reschedule once part arrives. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER/DRYER
Model WFC8090GX0
Near San Antonio, TX 78229
Jim G.
Job Details: 04/21/2021
I contacted techline just to be sure and spoke to Andrew SR# 7730571296 who advised replacing the HMI (door) and ACU. ; ordrng 1 W11280150 (Outer Door Assembly (w/HMI)) and 1 W11260742 (ACU)
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FB3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/21/2021
Running a little too late in the day I will not be able to make appointment in a timely manner called maintenance inform them that I am going to order the parts that are needed inform them of a service fee labor fee and parts be on return will only install the parts needed ordering heating element and temperature sensor and going forth. with control order. Will collect service fee and remainder of bill after unit is repaired. Parts team to reach out when all parts are available; ordrng 1 W11447783 (Element) and 1 W10833885 (Sensor)
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78209
Shawn W.
Job Details: 04/21/2021
I called our customer to let her know I was on the way. She wanted to know if I had a dispatch to clean her stand alone Ice Maker as well. I informed her no. She informed me that the washer and checking the hoses was just a side thing she requested as a maintenance check on a 7 year old washer. Us checking the water hoses would be very cost prohibitive for her. She asked me who to call to reschedule. I explained to her that she should call whoever she made the arrangements with. She wanted to reschedule for someone to clean her ice maker and check her hoses out on the washer at the same.time.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30IXWH6
Near San Antonio, TX 78238
Richard G.
Job Details: 04/21/2021
Replaced wheels. Also need adjuster kit. Rescheduling rails.; rqstng P&A on 1 W10712394 (Adjuster kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near San Antonio, TX 78232
Shawn W.
Job Details: 04/21/2021
"Temperatures are perfect in both sections. Our customer just bought the home and they want to make sure the resonating sounds are not an indication of a future problem. I went into diagnostics and was able to isolate the sound down to the FC evaporator fan. Noise from these under design will cause noise. However, over time since they are running 90 % of the time at different frequencies they will at high hertz will sound like they are taking off like a rocket ship. This would need to be replaced. Our customer paid our service fee and reduced labor. Remaining balance if they move forward with repair. Our customer will not move forward with the repair problem at this time."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 04/21/2021
Unit had to Eric code for off-balance load and one error code for suds went spinning unit appears to have a slight wobble to it gear case appears to be tight ordering suspension and cleared area codes gave customer instructions on how to load clothes for better performance and the amount of soap usage scheduling to come back on first open day available with suspension to see if air codes of re-populated or we need to go forth with the suspension change; ordrng 1 W11400156 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model WED560LHW0
Near San Antonio, TX 78257
Sebastian
Job Details: 04/21/2021
Found that unit is storing an error code for motor or heater being miss wired or malfunctioning. In test mode motor does spin for a little while before stopping and throwing up Erico did confirm that in diagnostics the consul is acting a Radick unable to operate diagnostics properly was able to start unit there a blank screen and diagnostics ordering control consul heater and motor as a contingency Parys team to reach out when all parts are available; ordrng 1 W11327191 (Control) and 1 W11378949 (Console) and 1 W11234001 (Motor) and 1 WP3387747 (Heater)
We serviced a
WHIRLPOOL FREEZER
Model WRX988S1BM00
Near San Antonio, TX 78232
Chris S.
Job Details: 04/21/2021
Customer stated that ice still on bottom of draw. Found issue to be freezer and fridge temperature too cold. Found that defrost is good on test. Everything working as designed.
We serviced a
LG DRYER
Model n/a
Near San Antonio, TX 78251
Justin
Job Details: 04/21/2021
"Customer needs to set up inside, it is in the garage and not plugged in. Will need to reschedule until it is available for testing."
We serviced a
KITCHEN AID OVEN ELECTRIC [S
Model KOSE900HSS00
Near San Antonio, TX 78251
Justin
Job Details: 04/21/2021
"Called customer no answer, Knocked on door no answer. Customer let me inside by unlocking the door. Found the wall outlet only getting 120 on one leg, taking readings across both legs wall is grounding out only getting 50 volts across a 240volt circuit. Will need an electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near San Antonio, TX 78230
Sebastian
Job Details: 04/21/2021
Replaced pads and tested unit unit is testing good closing out call
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30IXWH6
Near San Antonio, TX 78238
Richard G.
Job Details: 04/21/2021
"Replaced pump and motor, spray arm, seal, support arm, cap and wheels. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78240
Jim G.
Job Details: 04/21/2021
Idler pulley had come loose probably during installation. Resecured properly. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/21/2021
I replaced the control and ran service cycle to calibrate as directed by Whirlpool Tech Line. Unit is fully operational now. This was a PL1 authorization.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302ESS00
Near San Antonio, TX 78209
Chris S.
Job Details: 04/21/2021
Customer stated that she reset refrigerator and hasnt heard noise so she doesnt need service if customer calls back with same issue please order control board WPW10120827; rqstng P&A on 1 WPW10120827 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/21/2021
Customer stated not as cold as it should be and runs all the time. Ran diagnostics testing to check unit and found that the control is at fault. Quoted 225.79 for p&l plus tax (97.45 labor) total with sc 365.43. Collected sc customer wanted to proceed with repair. Ordering control to resolve the issue. ; ordrng 1 W11282569 (contrl-box)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78251
Justin
Job Details: 04/21/2021
"4511 gate code, replaced lid unit good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Alamo Heights, TX 78209
Zachary
Job Details: 04/21/2021
Replaced ice door due to not closing back into position after dispensing. Tested ice door and it is working as designed. Refrigerator is working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 04/21/2021
Customer stated that unit not starting when button depressed. Found issue t9 be console and control issue. Ordering both to resolve the issue. ; ordrng 1 W11089306 (Fascia) and 1 W11089308 (cntrl-elec)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78219
Zachary
Job Details: 04/21/2021
Checked dryer found cracked blower wheel. Ordering motor and blower wheel to resolve issue.; ordrng 1 WP697772 (Blower wheel) and 1 279787 (Motor drive)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near San Antonio, TX 78260
Sebastian
Job Details: 04/21/2021
Changed out icemaker did fine at the last icemaker got stuck again try to verify icemaker function when I found that I am not getting water fed to it I did the independent water fill test find that I am not getting anything for the icemaker I am getting water from the water dispenser and I can hear the water valve actuating for the icemaker but no water is being fed no evidence that the unit is frozen up anywhere around the tubes are in the bottom ordering water valve to resolve issue; ordrng 1 W10908836 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near San Antonio, TX 78224
Zachary
Job Details: 04/21/2021
See photos. Dispatched under incorrect credentials. Unit must re-dispatched if under warranty.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMHA9019HZ1
Near San Antonio, TX 78247
Sebastian
Job Details: 04/21/2021
Sr 7729593203 Customers concern is if the unit still keeps turning off on its own customer is very upset that weve been out so many times and been unable to resolve issue call tech line was ultimately unable to truly come up with a solution ordering filter board as it is the last piece that could be affecting this unit after changing everything else customer will be calling whirlpool corporate is not happy and does not want to have another technician come into the home. Explain to customer that I will be ordering the part just in case. Parts team to reach out when its available; ordrng 1 WPW10531156 (Filter board)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZB0
Near Boerne, TX 78006
Douglas H.
Job Details: 04/21/2021
"Unit making thin ice and not making a lot of ice. Finding Evap thermistor cause of thin ice not allowing it to fully cool properly and also finding water level sensor faulty so back half of the little bit of ice that is there, is melting away. 306.42 p&l, 424.42 total with sc. customer wishes to proceed with repair. Ordering water level sensor and pump harness to resolve he issue. Collected sc. pump harness psp part; ordrng 1 WPW10485962 (sensor) and 1 WPW10485955 (harns-pump)"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050UG
Near Boerne, TX 78006
Douglas H.
Job Details: 04/21/2021
"Customer stated unit had show LC error again, and was draining. Called Samsung tech support due to reoccurring issues. Spoke with Erik, he asked some questions in regards to error. Advised to unplug leak sensor and check for water under unit, stated if no water it would be harness issue. There was dampness in drain pan, appears as a small leak, not coming from previous repair as no indication of water in that area. Small leak coming from sump assembly. Quoted 437.96 for p&l and since not caused by previous repair. Per Samsung support leave sensor unplugged. Advised customer of this procedure as well of leaving sensor unplugged and that unit has a small leak. Customer going to talk it over with husband. ESTIMATE ONLY!; rqstng P&A on 1 DD82-01313A (Sump assembly)"
We serviced a
FRGIDAIRE REFRIGERATOR
Model GLHS66EESB9
Near Boerne, TX 78006
Douglas H.
Job Details: 04/21/2021
"Unit Evap coils freeze up, customer stated that sometimes it defrosts but most of the time it freezes up. Coils frozen up at this point. Customer also stated happened after the winter storm. Can tell that the defrost bimetal has been replaced. Finding issue to be a faulty control not regulating temp properly. Finding that the control has been discontinued and is NLA through our distributors. Part number is 5303918341 control. Collected service call."
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near San Antonio, TX 78254
Justin
Job Details: 04/21/2021
"Called customer no answer, knocked on door no answer either. Customer answered door bell said they no longer need service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/21/2021
Our customer is having problems with the unit not draining. It will drain if they initiate it manually but it will not do automatically. I ran diagnostics and it revealed no errors during service cycle. This unit fills washes and drains. This unit will need a new control. Part ordered; ordrng 1 W11410066 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/21/2021
Tested unit. Control not responding. Bad control. Replaced control. No issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78238
Richard G.
Job Details: 04/21/2021
"Customer complaint is that the drain pump is continuously running. When plugged in the washer display states, Water is draining. Please remove clothes or start a cycle. Will need drain pump and control for repair. Customer states the purchase date is the 21st of April, 2020, but does not have the receipt readily available. Informed customer we will need receipt for repair to be covered under warranty. Gave customer estimate for repair if no proof of purchase can be provided.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78249
Jim G.
Job Details: 04/21/2021
Replaced all parts sent. Issue resolved. Unit tested properly thereafter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near San Antonio, TX 78231
Jim G.
Job Details: 04/21/2021
Verified a faulty heater. Ordering and will return to repair. Ordering dual valve as a precaution. ; ordrng 1 W11087201 (Heater foil)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78254
Justin
Job Details: 04/21/2021
Replaced damaged vent trim. Did factory reset for customer.
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 04/21/2021
Customer stated unit floods the wash room when in use. Found cause to be a stopped up drain tube in the home. Advised customer to contact a plumber. Unit is functioning as designed.
We serviced a
WHIRLPOOL COOKTOP GAS
Model GLS3665RS01
Near San Antonio, TX 78260
Jim G.
Job Details: 04/21/2021
Verified issue was the spark modules causing a clicking sound when burners are already ignited. ; ordrng 5 8190929 (Module)s
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78209
Chris S.
Job Details: 04/21/2021
Customer stated that ice is melting and over flowing in the front reordering bin thermistor.; ordrng 1 WPW10511923 (thermistor)
We serviced a
JENNAIR MICROWAVE OVEN
Model JMW2430WS02
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/21/2021
Unit microwave not heating. Finding issue to be faulty magnetron. Quoted 374.07 p&l plus tax (total with sc 492.06). Collected sc. customer wants to proceed with repair. Ordering magnetron to resolve the issue. Scheduled for soonest availability ; ordrng 1 W11346197 (Magnetron)
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Boerne, TX 78015
Douglas H.
Job Details: 04/21/2021
"Customer stated control panel dead. Confirmed voltage to control, and confirmed 14 volts dc through control to ui console. Unit needs console to resolve the issue. Ordering both console and control to resolve the issue. Per sb web these parts are covered under KA limited part warranty for 2nd-5th year. Advised of sc on call ahead. Quoted 97.45 plus tax for labor. Collected sc"
We serviced a
KENMORE DRYER
Model 796.8107231
Near Helotes, TX 78023
Justin
Job Details: 04/21/2021
Customer is going to look at getting his duct cleaned. Reschedule the cycling thermostat and high limit thermostat. ; ordrng 1 6931EL3001F (High limit thermostat)
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUB24FRERS00
Near San Antonio, TX 78217
Sebastian
Job Details: 04/21/2021
I replaced parts and tested unit good to go confirm no more noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near La Vernia, TX 78121
Chris S.
Job Details: 04/21/2021
Replaced FC tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB
Near Adkins, TX 78101
Chris S.
Job Details: 04/21/2021
Customer stated that dishwasher wasnt washing right. Found issue to be faulty motor sump. Replaced motor sump tested unit everything working properly.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Converse, TX 78109
Chris S.
Job Details: 04/21/2021
Customer stated that microwave wasnt working properly. Found UI and control board faulty. And microwave fault temperature sensor code. Ordering control UI and thermostat. Parts out of stock.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console) and 1 W10389447 (thrmst-fix)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Converse, TX 78109
Chris S.
Job Details: 04/21/2021
Replaced valve tested unit everything working a few times then its stopped again. Called tech line spoke with ED SR7730567713 found issue to be too much water pressure need pressure regulator and hose that goes with it.; ordrng 1 8212547RP (tube-water)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32517AB0
Near Selma, TX 78154
Chris S.
Job Details: 04/21/2021
Customer stated that microwave not working right. Found issue to be faulty door switches and control board. Went to order control board and it is discontinued. Customer is gonna buy new microwave. Collected SC cash ; rqstng P&A on 1 W10476501 (cntrl-elec) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 04/21/2021
"Customer complaint is that the icemaker has stopped working and the freezer is not cooling properly. Entered diagnostics and found test 39 showing the RC evaporator thermistor is shorted. Will need rc and fc evaporator harness with thermistors. Customer has warranty through AIG, informed customer they will need to contact the extended warranty to have it dispatched to us that way. Gave customer a quote on repair if warranty dispatch not received.; ordrng 1 W11087438 (Evap motor with thermistors) and 1 W11249952 (Evap motor with harness)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near San Antonio, TX 78201
Sebastian
Job Details: 04/21/2021
Sr 7730566552 Changed out inverter found that new inverter is lighting up but it is now displaying a code for a failed compressor windings on compressor show to be good but it is not kicking on verified good voltage with tech line trying to figure out issue came to the determination that the compressor needs to be changed out SR number listed above. Tech-support would also like me to re-order the inverter as well. Customer also explains that they have also on issues with the refrigerator such as the doors registering open when closing late to being dim and flickering ordering harness for the deli drawer assembly and will let the next tech determine whether or not it is needed most likely not as I was not able to replicate these issues. Will that office determine when the next available date is open for a sealed system tech; ordrng 1 W10832994 (Compressor) and 1 W11170612 (Harness) and 1 W11087200 (Inverter)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QTS03
Near Helotes, TX 78023
Justin
Job Details: 04/21/2021
"Found icemaker with some ice but not engaging, will need to order and replace unit. ; ordrng 1 WPW10277448 (Icemaker)"
We serviced a
KENMORE REFRIGERATOR
Model 795.74015.411
Near Cibolo, TX 78108
Jim G.
Job Details: 04/21/2021
Upon inspection verified a hinge is not needed. Adjusted door using the nut and bolt adjuster at the bottom of the door. Issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSO42QMB01
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/21/2021
"Last trip found leak in Evap. Replaced Evap and dye drier to resolve the issue vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Collected p&l. Advised customer of at least 48 hr cool down period or until ice production begins."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 04/20/2021
"This units lights stopped working in the RC after replacing RC thermistor upon power up. I called Whirlpool Tech Line to speak with Sterling to find if this was related or a new development. He agreed it was a new development and we discussed trouble shooting procedures and concerns about components drawing DC away from other components. I ran the tests in the trouble shooting procedures for lights, door magnets, sabbath mode etc. The Orion board is putting out the 12 VDC to the lighting and all connections are being made. This calls for a new light. However, these lights were working up to my disconnection to replace the evaporator cover. We could have a shorted wire in the new evaporator cover, our the jumper harnesses. Parts needed ordered. ; ordrng 2 W11262311 (Led Module)s and 1 W10911358 (Evaporator Jumper Wire) and 1 W10906507 (Assembly Manifold Jumper Wire) and 1 W11450890 (Control) and 1 W11336586 (Orion Board) and 2 W11165531 (Strip led)s and 1 W11262311 (Evaporator cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Boerne, TX 78006
Justin
Job Details: 04/20/2021
"Unit cooling but not cooling at correct temps, will need sealed system tech to come and take a look. ; schdld next appmnt for 4/28 WED !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78242
Jesus C.
Job Details: 04/20/2021
Tested unit. Ice maker not running harvest. Will need new ice maker and harness. ; ordrng 1 W10884720 (Harness) and 1 WPW10300024 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/20/2021
Ww6idw6dp1 autho Call tech line again to see if we can figure out what the issue is for this customer customer showed me a video of the unit walking customer swears that they have been loading it the way that they were showed last time we visited change the suspension after checking with tech line and found that this might be the cause of the issue after changing suspension found that unit is still slightly wobbly when you grip it from the bottom only you could tell that the basket has a slight wobble to it against the transmission this must be the cause of the issue got authorization from partner team Ordering gear case and basket will replace basket first if unit still appears to be wobbling will go forth with gear case repair. Parts seem to reach out when all parts available customer to call whirlpool in regards to getting a new unit or to having her parts expedited; ordrng 1 W10752719 (Basket) and 1 W11454734 (Gearcase)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS
Near San Antonio, TX 78249
Sebastian
Job Details: 04/20/2021
Found that the strike was broken into the latch assembly must replace strike ordering Park Park shows available at vendor parts team to reach out when available scheduling for the 28th as I believe will have the part by then; ordrng 1 W11090487 (Strike)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near San Antonio, TX 78230
Sebastian
Job Details: 04/20/2021
Found that several of the buttons on the control or not responding ordering part. Customers concern is that they were unable to actuate the front two burners and that their convection fan feature was not working this model does not have any fans on it whatsoever customer was concerned that the manual that she received mentioned a convection feature there is none on this model specifically ordering the control to resolve the button issue; ordrng 1 W10894098 (Control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 04/20/2021
Was going to replace timer and customer stated dryer was bouncing around. When I went to check dryer drum noticed the felt around the drum was completely ripped off. Customer is not happy she has only had the dryer for 4 months. Ordering drum. Drum is out of stock. ; ordrng 1 W10899578 (drum)
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0AS05
Near San Antonio, TX 78253
Richard G.
Job Details: 04/20/2021
Customer complaint is that they ran the self clean on the ovens and the bottom oven gave an error for the door latch. Entered diagnostics and found error code F5E4 door latch motor not operating for lower oven. Verified non functioning latch. Will need latch for repair. Marking as estimate only. Cuts does not want to proceed with repair at this time. Collected service call fee.; ordrng 1 W10883049 (Latch motorized)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near San Antonio, TX 78234
Ezequiel V.
Job Details: 04/20/2021
"Checked washer found gearcase screeching when in spin also found cam missing nut and belt is burnt from washer spinning ordering gearcase, splutch kit and belt to resolve issue.; ordrng 1 W10870912 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10808317 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 04/20/2021
Tested unit. Found cam assembly loose from gearcase. Causing grinding sound. Fixed cam assembly. No issues during testing. Job complete.
We serviced a
IKEA MICROWAVE OVEN
Model IMH172FS1
Near San Antonio, TX 78247
Shawn W.
Job Details: 04/20/2021
The arrangements for DH as a helper tech were never arranged properly. I contact DH and found that he had not been assigned and was working on other jobs. I contact NR for communication. He informed me that this will be taken care of. I called our customer and explained the situation and apologized on behalf of ACT. I also explained that our company would contact her to make proper arrangements. She agreed to contact ACT as well. I feel terrible about how this is going for our customer. She was very kind and understanding. Hopefully we can get this resolved as soon as possible. I have held the part and am more then willing to fit this in even if it turns into an even latter day.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FNAB00
Near San Antonio, TX 78230
Jim G.
Job Details: 04/20/2021
Replaced light module in freezer. Collected payment. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78258
Jim G.
Job Details: 04/20/2021
Verified loose fuse. Resecured wires. Issues resolved. ; used 1 WP8567668 (Wire tie) from stock