Near San Antonio, TX 78261
Jim G.
Job Details: 03/04/2020
RANGE JENN-AIR JDRP548HL00 After replacing parts it appears the appliance manger is also at fault. Ordering part however customer is extremely upset and will likely reach out to Jenn Aire Rick SR# 7727288426
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW8500DC2 Last visit found faulty control. This visit replaced with new control. Ran automatic test cycle and unit passed all functions. Unit tested good now with no further issues at this time.
Near Boerne, TX 78006
Colton B.
Job Details: 03/04/2020
REFRIGERATOR KITCHEN AID KFCS22EVMS4 Issue is that freezer door is not closing all the way. Finding issue to be a bad rail on the right hand side. Ordering that rail and returning. Quoted customer on return visit. ; ordrng 1 WP13055901 (slide)
Near San Antonio, TX 78261
Devon F.
Job Details: 03/04/2020
RANGE WHIRLPOOL KCGS550ESS Customer complaint was unit would do a small puff before igniting instructed customer on operation of unit unit is operating as designed. Customer also has drawers under unit and can’t get to model and serial.
Near San Antonio, TX 78240
Colton B.
Job Details: 03/04/2020
WASHER MAYTAG MVWX655DW1 Issue was a bad cold valve. Replaced cold valve to resolve issue. Unit tested good.
Near San Antonio, TX 78215
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new doors and handle. No issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 "Found both interior glass window pack and interior glass door shattered. Will need to order TOD fuse to have just in case. Calling safety department to document findings. Safety is looking to send another code for parts and labor to be covered. WP4XOP4WPL1; ordrng 1 4449751 (thermostat,hi limit) and 1 W10827059 (door) and 1 WPW10347596 (glass-door)"
Near San Antonio, TX 78232
L
Job Details: 03/04/2020
RANGE WHIRLPOOL WFC310S0ES4 Issue is stove not turning on at all found 240 to unit. Check control board and found all cables pinched. Reattach every cable from control board to infinite switches. Unit now turning on. No other issues. Job complete
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/04/2020
COOKTOP ELECTRIC MAYTAG CSE9000BCB Found issue to be switch to burner is faulty. Switch is discontinued. Customer will seek part for repair from outside source.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/04/2020
OVEN ELECTRIC (D KITCHENAID KOSE500ESS04 Last trip found lights flickering due to faulty control. Replaced control to resolve the issues. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Castroville, TX 78009
Justin
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Temperatures inside fridge were better from temperature adjustments. The thermistor is working as designed. Replaced User interface and ice chute seal.
Near San Antonio, TX 78249
Colton B.
Job Details: 03/04/2020
WASHER MAYTAG MHW5630HC0 "Issue was start button not working disconnected and reconnected console which fixed issue. Unit now works. If issue comes back send next tech with a new console (W11294858), but for now the issue appears to just have been a loose connection."
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 Replaced missing grommet. Unit is good to go.
Near San Antonio, TX 78219
S. L.
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DW4 "Called Trade partners spoke to Denise she gave authorization number MP4WGP4AP1 she approved parts,coverage. Found F7 E5 found bad gearcase and failed water inlet valve service fee tax collected,service fee remaining balamce due upon completion rescheduling ; ordrng 1 W10811956 (GEAR CASE) and 1 W11165546 (VALVE)"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Rescheduling to 3/5.; schdld next appmnt for 3/5 THU !
Near San Antonio, TX 78207
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHT01 Found gap in fresh food gasket on top left side near mullion. Will need to order silicon to seal gap. ; ordrng 1 482338 (adhesive)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 03/04/2020
REFRIGERATOR AMANA TRI21VE Customer stated that the issue is the unit is operating too cold in the refrigerator section. Multiple items freezing solid. Kept a temperature log using her own thermometer. Found issue to be faulty thermostat. Ordering parts to resolve issue. ; ordrng 1 WP10442410 (thermostat)
Near Boerne, TX 78015
Douglas H.
Job Details: 03/04/2020
WASHER MAYTAG MVWB765FW3 Unit showing DRN and not draining. Found cause to be faulty drain pump. Replaced drain pump to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78251
Richard G.
Job Details: 03/04/2020
DRYER AMANA NED4655EW1 "Customer complaint is that the dryer won’t turn on. Tested out unit and found no issues. The door is a little hard to close, so thinking maybe the door wasn’t closed all the way. Tested to complete. Unit is good to go."
Near San Antonio, TX 78259
Devon F.
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complaint was unit unit would not dry dishes upon arrival tech noticed no rinse aid in unit instructed customer on how unit works unit is operating as designed.
Near San Antonio, TX 78259
Devon F.
Job Details: 03/04/2020
DRYER WHIRLPOOL WED7500GC0 Customer complaint was unit would not come on reset the breaker unit is operating as designed. Customer also asking me eta on other part instructed customer that she would have to pay for parts from now on said she would call office
Near Boerne, TX 78006
Colton B.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 "Issue was a bad valve. Replaced valve to resolve issue. Unit not hooked up to water, so I could not test the valve."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Issue stated by customer; Not Freezing - Door is Sealing - Chest and Upright Freezer. Replaced thermistor, wiring harness and Start device+capacitor. Found compressor running very hot. Ordering compressor and dryer.; ordrng 1 W10750851 (compressor) and 1 WPW10143759 (dryer)"
Near Bulverde, TX 78163
L
Job Details: 03/04/2020
WASHER MAYTAG MVWB855DC3 Issue unit not dispensing water found error code F8E1. Replace water valve. Ran quick cycle. Unit now dispensing water. No other issues job complete
Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2020
WASHER MAYTAG MVWB855DC3 "Customer stated had a power surge then unit would t turn back on. Finding issue to be caused by UI console, power through out control but UI no coming on. Found F6e2 UI can’t hear ACU. Ordering UI to resolve the issue. Needs Auth. Didn’t reschedule since needing Auth ; rqstng P&A on 1 W11112662 (console)"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 Unit not cooling. Found leak in SS. Found leak coming from evaporator compartment. Removed back panel to inspect where the leak is coming from evaporator. Ordering evaporator to resolve. Left unit turned off to prevent any further damage. ; ordrng 1 WPW10205102 (evaporator)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Issue stated by customer: dishwasher not responding to touch controls. Replaced control, UI and console. Unit tests good. Informed customer of survey."
Near San Antonio, TX 78210
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Complaint is noise coming from unit. Noise coming from ice box fan. Advised customer that unit is out of warranty. I can not diagnose further without charging service fee. Customer wants to contact kitchenaid to try and get unit covered. Will reschedule. Called partner team to document issue. No authorization given for this repair. Sr 7727272663. Customer will be responsible for all cost of repair and service fee.
Near San Antonio, TX 78226
Jesus C.
Job Details: 03/04/2020
WASHER MAYTAG MHW6000XG2 F6E1. F3E1. F5E2. F8E1. Tested washer. Will not pass step 3 in diagnostics. No power to water valves. Harness is good. Will need to replace CCU. Will order MCU as precaution. Collected service fee. Will collect parts and labor on next visit. ; ordrng 1 W10374126 (cntrl-elec) and 1 W10427972 (cntrl-elec)
Near San Antonio, TX 78251
Richard G.
Job Details: 03/04/2020
DRYER AMANA NED4655EW1 Customer complaint is that the drum is not turning. Found belt wrapped around the motor. Replaced belt and pulley. Tested to complete. Unit is good to go.; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DW0 Issue stated by customer: washer will not power on. Found bad console harness. Power is good to control. Ordering harness. Collected 113.66 s.call via card.; ordrng 1 W10915405 (harns-wire)
Near San Antonio, TX 78250
Justin
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW4855HW1 "Replaced tub to drain pump hose, tested to complete."
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Blower broken out of box. Rescheduling and ordering. ; ordrng 1 W11248652 (blower)
Near San Antonio, TX 78232
Devon F.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL MTB2456GEQ Customer complaint was unit would have water on floor found unit duck bill clogged unclogged unit is operating as designed.
Near Boerne, TX 78015
Douglas H.
Job Details: 03/04/2020
VENTHOODS UNKNOWN UXT4230ADS1 Unit making noise. Found cause to filter/ grease trap bent upward hitting fan blade. Adjusted filter to resolve the issue. Unit functioning properly now. No further issues at this point. Customer declined email.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
RANGE KITCHENAID KFEG500ESS Issue stated: burners not working. Replaced control. Unit good. Noticed damage at L. Side of unit. Ordering side panel.; ordrng 1 WPW10162245 (panel-side)
Near San Antonio, TX 78218
Steven G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDT01 "Checked refrigerator found unit making a noise when refrigerator door is opened, found noise coming from wood floor and wheels on refrigerator, adjusted rollers checked operation unit good now"
Near Comfort, TX 78013
Douglas H.
Job Details: 03/04/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Last trip found faulty EVAP harness and faulty UI. Replaced both to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW4850HW1 Customer stated that the issue is the unit is not spinning the water out of clothes. Ran diagnostics and there were no error codes. Unit passed automatic test cycle and manual high spin was normal. Leveled out the unit to make sure it is properly balanced and reviewed loading and washing and use and care with customer. Customer to call back if issue persists. No further issues at this time. Yes to survey.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/04/2020
WASHER MAYTAG MVWB850YW1 "Unit making loud noise. Finding issue to bearing failing, unit would need outer tub with shaft. Quoted 753.72 for P&L for tub with shaft. Customer didn’t want to proceed with repair due to cost and age of unit. Collected Sc"
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue stated by customer: ice not dispensing. Found ice bin installed crooked. Reset bin. Unit tests good.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Customer complaint is that there is no power to the washer. Verified power button not functional. Attempted to enter diagnostics, was able to enter diagnostics but then the unit would shut down immediately after entering diagnostics. Ordering acu and console.; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"
Near Universal City, TX 78148
Devon F.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDH2Z01 Customer complaint was unit leaking would not produce ice tested ice maker test failed ordering new ice maker to resolve issue.; ordrng 1 WPW10300022 (icemaker)
Near San Antonio, TX 78215
Colton B.
Job Details: 03/04/2020
WASHER MAYTAG MVWX655DW1 Customer refused to have me in her apartment. Stated that the office is going to have to send someone else. Letting NR and AE know of situation. ; schdld next appmnt for 3/6 FRI !
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Checked unit. Used jumper to clear blockage. Issue resolved.
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
DRYER WHIRLPOOL WED7800XW0 "Customer stated that the unit is t drying properly. Found issue to be be,d that drives blower fan was off. Put pulley and fan belt back and unit is testing good now with no further issues at this time."
Near Spring Branch, TX 78070
L
Job Details: 03/04/2020
RANGE KITCHENAID KSGG700EBS1 Gate code 7632. Unit is making noise found cooling fan to be faulty ordering new part ; ordrng 1 W10780482 (fan-blwr)
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Not going through harvest. Installed new icemaker. Good harvest cycle. Good water fill. No issues during testing. Tested to complete.
Near Schertz, TX 78108
S. L.
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DW4 Dispatch says water left in tub complaint is noise during agitation found gear case knocking loudly and leaking oil needs new gear case found washplate stuck to gearcase ordering both rescheduling Tuesday per customer request.; ordrng 1 W10811956 (GEAR CASE) and 1 W10902814 (washplate)
Near San Antonio, TX 78232
Jim G.
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Verified a sump leak. Ordering sump assembly. ; ordrng 1 WPW10671941 (pump&motor)
Near Converse, TX 78109
S. L.
Job Details: 03/04/2020
DRYER WHIRLPOOL WED49STBW1 "DOP provided 11/1/2019 Complaint is clothes take long time to dry, found customer has foil vent hose and is crushed. Removed hose checked exhaust temps found cycling on and off at thermostat at correct temps 164 avg cutoff and 122 avg on temperatures. Inspected wall duct found excessive build up of debris advised customer that unit is working as designed amd to get rigid vent hose and have duct cleaned snapped picture of lint pulled out of wall and foil vent hose all operations normal advised of survey and paper."
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
RANGE WHIRLPOOL WFE770H0FZ Issue stated: burners not working. Ordered control. Found unit side damaged as well. Please review pics.; ordrng 1 W10872562 (cooktop) and 1 WPW10162245 (panel-side)
Near Spring Branch, TX 78070
Douglas H.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit not cooling. Found UI not registering thermistors or turning compressor on even in diagnostics testing. Replaced UI, main control, power supply board and pantry UI due to one shorting all the rest. Unit now functioning as designed. No further issues at this point. Customer declined email"
Near San Antonio, TX 78249
Christian G.
Job Details: 03/04/2020
DRYER [UIS # 43696] n/a Issue stated by customer: dryer stops mid cycle as if completed. But still displays time on unit. Found error code F4E2. Ordering parts to resolve issue.; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 W10608814 (electrode) and 1 W10901572 (harns-wire) and 1 W10909685 (fuse-thrml) and 1 W11133021 (cntrl-elec) and 1 W11161899 (wire) and 1 WP3387747 (element)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Last visit swapped out evap fan motor and harness. Customer stated that the unit cooled and then got warm again. Swapped out with new evap motor to resolve issue.
Near San Antonio, TX 78258
Jim G.
Job Details: 03/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS01 Verified oven was not functional. Replaced thermal fuse. Issue resolved.
Near Converse, TX 78109
S. L.
Job Details: 03/04/2020
WASHER MAYTAG MVWB865GC1 "Customer complaint is fabric dispenser full of water after use and supply hose leaking at valve due to age of supply hoses recommended replacement of hoses, did tighten hoses stopped leaking but hoses are in need of replacement to,prevent further issues. Found excessive residue built up on dispenser removed and tested syphon of dispenser it is working. Installed ran tests of valves and unit is performing as designed. Educated customer on use of unit and cleaning at proper intervals. No email provided."
Near Cibolo, TX 78108
Steven G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Checked refrigerator found frost pattern on evaporator freezing and then defrosting, compressor not pumping correctly, ordered compressor ; ordrng 1 W10879296 (COMPRESSOR )"
Near Natalia, TX 78059
Jesus C.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Installed gasket and both doors. No issues during testing. Tested to complete.
Near Spring Branch, TX 78070
L
Job Details: 03/04/2020
WASHER WHIRLPOOL MHW8630HC Issue unit is leaking water. As I ran diagnostics saw the water on the floor. Open unit up to see where the leak was coming from. And found tub assembly is crack in the middle not attach all. So water is not retaining and just going straight to the floor from the tub. Costumer is going to talk to the builder about since they want a Brand new washer and don’t the repair. Costumer talk to builder while I was there and said builder will get her a new machine.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2020
WASHER AMANA NTW4516FW3 Replaced drain pump and inlet valve. Tested to complete. Unit is operating as designed.
Near San Antonio, TX 78256
Colton B.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Issue was freezing in refrigerator section and no dispenser. Used plastic shim to solve dispenser issue due to a dented door. Customer reported less and more localized freezing in refrigerator. Found damage on ice bin gasket, replaced ice bin as well. Unit is testing good. Told customer that if issues persisted I’d come out on a Saturday to look at them."
Near Selma, TX 78154
S. L.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed warped door installed new hinges and closers installed new door and badge tested all operations normal advised of customer of survey and paper.
Near Bulverde, TX 78163
L
Job Details: 03/04/2020
COOKTOP GAS KITCHENAID JGC3536GS01 Issue flames to low or to high found unit is now installed with the right kit. Costumer is going to call installer to fix it.
Near Helotes, TX 78023
Douglas H.
Job Details: 03/04/2020
WASHER MAYTAG MHW5630HW0 Last trip found faulty damper shocks. Replaced all shocks to resolve the issue. Unit is now performing as designed. No further issues at this point yes to survey and leave behind.
Near San Antonio, TX 78229
Christian G.
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Reschedule for tomorrow. Keeping parts in vehicle as service section closed at 4. No one available to open door.; schdld next appmnt for 3/4 WED !
Near Bulverde, TX 78163
Jim G.
Job Details: 03/04/2020
RANGE KITCHENAID KSIB900ESS1 JK SR# 7727291473 verified that the issue is due to a damaged power cord. Will replace terminal block and main harness. Also waiting an update on another part from Marcone research. ; ordrng 1 W10908894 and 2 WP3400029 (nut)s and 1 WP8203546 (block-term)
Near San Antonio, TX 78247
Devon F.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV Customer complaint was unit ice maker only made one batch of ice ran diagnostics no error code tested ice maker fill tube for water test passed tested harvest on ice maker test passed reset unit and instructed customer how long ice makers take u it is operating as designed.
Near Helotes, TX 78023
Douglas H.
Job Details: 03/04/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Unit not cooling properly. RC at 60 F. FC at 40 F. The compressor is not functioning correctly. Unit will need a new compressor and a 3 way valve. Ordering parts to resolved?; ordrng 1 W10832994 (compressor) and 1 W10874835 (valve)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/04/2020
DRYER MAYTAG MEDB835DC4 Issue stated; washer door missing hardware and has physical damage. Please review pics.; ordrng 1 PT400L (cord-power) and 1 W10682013 (console) and 1 W11051477 (top) and 1 W11129460 (door)
Near Premont, TX 78375
Adam
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspection of unit shows dispensing motor bogging down not making good connection to ice bin. Replace auger motor and I spin to resolve issue.; ordrng 1 2220458 (coupling,bottom) and 1 W10258544 (shaft) and 1 W10754509 (spring) and 1 W10774957 (ice-contnr) and 1 W11117906 (motor)"
Near Robstown, TX 78380
John L.
Job Details: 03/04/2020
MICROWAVE WHIRLPOOL WML75011HW "Inspected unit, found issue with magnetron and exhaust fan . Will need to replace to resolve these issues.; ordrng 1 W10343300 (capacitor) and 1 W10605896 (capactr-dm) and 1 W11083236 (motor-fan) and 1 W11115131 (magnetron) and 1 W11125676 (thrmst-fix)"
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced heater and gasket for dishwasher, leveled unit the correct way. Tested to complete."
Near San Antonio, TX 78249
Colton B.
Job Details: 03/04/2020
WASHER MAYTAG MVWB835DW4 Issue was a LF error code. Found cold valve to be stuck closed. I hardly got any water flow out of it in diagnostics. Replaced valve and cleared error codes to resolve issue. Unit tested good.
Near Port Aransas, TX 78373
John L.
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Called Techline on issues, spoke with Chris explained issues with unit. Had to call back after running tests. Called Techline once again, spoke with Adrien explained findings and issues. Techline suggests to replace UI and harness to resolve issue. #7727287526; ordrng 1 W10919932 (harns-wire) and 1 W10919934 (harns-wire) and 1 W11294803 (cntrl-elec)"
Near San Antonio, TX 78253
Justin
Job Details: 03/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 "Replaced console Ui and control board on unit, reset settings and tested to complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Replaced gasket. Tested to complete. Good to go.
Near Portland, TX 78374
John L.
Job Details: 03/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Inspected unit, found issue to be a Freon leak which caused compressor to die. Replace compressor and evaporator to resolve. Customer has receipt for unit, but no info on receipt. Explained to get a receipt from Lowe’s and have it ready for return, if unable will charge for service.; ordrng 1 W10574283 (evaporator) and 1 W11189855 (compressor)"
Near San Antonio, TX 78251
Richard G.
Job Details: 03/04/2020
WASHER MAYTAG MHW6630HW0 "Replaced both inlet valves, console and drawer. Ran unit through diagnostics. Tested to complete. Unit is good to go."
Near Cibolo, TX 78108
S. L.
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Customer used fan to dry out door and unit has been working advised customer that control that was wet may still need to be changed she declined at this time advised service fee good,for 90 days. Did clear,put frozen drain tube customer,paid balance in full charge was service fee already paid remaining balance paid today."
Near Corpus Christi, TX 78411
Adam
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Inspection of unit shows capacitor for refrigerator dropping in and out not staying consistent not always starting. Replace capacitor and start device to resolve issue; ordrng 1 W10448874 (device,start) and 1 W10590088 (capacitor)"
Near Corpus Christi, TX 78412
Adam
Job Details: 03/04/2020
RANGE AMANA ACR4303MFB3 Inspection of unit shows no error code on control. But only partial of the elements will turn red and heat correctly on all four burners. Replace control and burners to resolve issue.; ordrng 2 W11199518 (elmnt-surf)s and 2 W11199519 (elmnt-surf)s and 1 W11204487 (cntrl-elec)
Near Kerrville, TX 78028
Tommy B.
Job Details: 03/04/2020
DRYER MAYTAG MEDC215EW0 Customer stated that the unit is heating but not drying. Found issue to be clogged lint duct on the home side. Unclogged the duct and restored airflow. Unit tested good now with no further issues.
Near San Antonio, TX 78258
L
Job Details: 03/04/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS03 Issue unit not heating up and making clicking sound replace. Door switches and board check all wiring was right unit now heating up and no more clicking noise. Job complete.
Near San Antonio, TX 78218
Jim G.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL MTF2142EES01 I confirmed the same issue is present. The freezer is not defrosting properly. Found service pointer 8178769 wherein the solution is to clip resistor r10 from main board to prevent short defrost time. Removed resistor as per service pointer. Advise customer to allow more time for repair to take. I also confirmed procedure with techline. I spoke to Kevin SR# 7727293353
Near Portland, TX 78374
John L.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Installed components, charged unit. Held pressure and is cooling. Issue resolved."
Near Corpus Christi, TX 78404
John L.
Job Details: 03/04/2020
ICEMAKER KITCHENAID KUIC18PNZS0 "Inspected unit, ran diagnostics. All sensors tested good, and valve dispenses water. Compressor comes on, and evap is cooling. Found issue during recirculation, unit was dumping water out during recirculation. Found hose came loose that was causing problem. Placed hose back on. Issue resolved."
Near Blue Ridge, VA 24064
Chris S.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 The start device was unhooked from the compressor. I installed the start device and the compressor started and ran ok. The light switch on the left door is broken. ; ordrng 1 W11396033 (SWITCH )
Near Corpus Christi, TX 78412
John L.
Job Details: 03/04/2020
WASHER AMANA NTW4516FW3 "Installed components, issue resolved."
Near Daleville, VA 24083
Chris S.
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW5620HW0 The UI is working intermittently and the control is not completing the cycle. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Near Kingsville, TX 78363
Adam
Job Details: 03/04/2020
WASHER ROPER RTW4516FW2 Inspection of unit shows no error code. Running unit through auto test shows good working order. Calibrated unit and ran all functions in independent testing unable to duplicate customers concern/complaint. Issue resolved
Near Taft, TX 78390
John L.
Job Details: 03/04/2020
DRYER WHIRLPOOL WED4815EW "Inspected unit, unit had air flow issue was able to take care of problem. Issue resolved."
Near Goliad, TX 77963
Michael
Job Details: 03/04/2020
RANGE AMANA ACR4303MFB3 "Customer complaint is that the LR burner gets hot when the oven is on. The vent tube from the oven is on that side therefore it gets hot on that side and working as designed. Called and spoke with Andrew at whirlpool tech line to confirm, SR 7727287952, he confirmed the appliance is working as designed."
Near Corpus Christi, TX 78414
Adam
Job Details: 03/04/2020
WASHER MAYTAG MVWC565FW0 Unit is out of warranty and customer has declined any service
Near Corpus Christi, TX 78413
Adam
Job Details: 03/04/2020
WASHER WHIRLPOOL MVWC565FW2 Inspection of unit shows dead control board unable to pull test from units. Customer did state unit stopped working halfway through a wash cycle tub is still full of water. Customer also states lid locks stayed on for extensive amount of time and would never turn off. Replace control board lid lock and drain pump to resolve issue. Customer does understand the things required to repair the unit but because it is under 30 days old customer will be returning to retailer.
Near Corpus Christi, TX 78414
Adam
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Contacted customer before arrival customer states they no longer need service retailer has agreed to let them return product.
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 03/04/2020
ICEMAKER KITCHENAID KUIX305ESS1 "While repairing sealed system found brown oil coming out of condenser and hot gas valve lines,diagnosed to need additional parts condenser and hot gas valve ; ordrng 1 WP2313624 (condenser) and 1 WPW10534030 (valve-gas)"
Near Roanoke, VA 24019
Chris S.
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The icemaker wasn’t producing ice. I replaced the icemaker and checked operation. The icemaker filled Customer will observe. ; used 1 W10882923 (ICEMAKER ) from stock
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/04/2020
RANGE WHIRLPOOL WGE745C0FS00 345 when pre heat beep happened. @1:10 347. Average temp over test 326.5@1:17. 312@1:20. 337@1:27. 314@1:30. 334@1:36. 315@1:41. 371@1:50. 334Found lower oven modulations were in the 25 degree over and under. Calibrated oven by +20. Cx to observe and maybe call Whirlpool about it.
Near Hot Springs, AR 71909
Doug M.
Job Details: 03/04/2020
OVEN WHIRLPOOL WOS72EC0HV01 "Inspected unit for an hour glass appearing at random and having to reset time at least once a week,called tech line (Kathy) said that the customer would have down load the whirlpool app and connect unit to WiFi to get the updates to correct issue,verified normal operation unit checks ok"