Near Natalia, TX 78059
Justin
Job Details: 11/05/2019
RANGE JENNAIR JES9750AAW "Unit has a bad display and control, part is no longer made for unit. No parts to order."
Near Helotes, TX 78023
Richard G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Changed out light bulb in freezer section. Tested to complete. Unit is good to go.
Near Boerne, TX 78015
Colton B.
Job Details: 11/05/2019
DRYER MAYTAG MEDX500XW0 "Issue was a noisy dryer. Previous tech replaced motor. Finding issue to be the blower wheel. Tightened blower wheel and the dryer was much quieter. Showed customer new noise level, she said it sounded much better. Unit is working as designed. If issue comes back, a new blower wheel (WP697772) will probably be needed."
Near San Antonio, TX 78256
L
Job Details: 11/05/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Units lower door is dent Ordering new door; ordrng 1 W10866265 (glass-door) and 1 W10875206 (hndle-door)
Near San Antonio, TX 78257
Ezequiel V.
Job Details: 11/05/2019
RANGE WHIRLPOOL WFE515S0ES2 "While replacing bake element, found screws stripped, ordering new screws. Unable to install bake element due to screw being stripped.; ordrng 4 3196174 (screw)s"
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/05/2019
WASHER ADMIRAL ATW4675YQ1 Tested washer. No cold water from valve. Found bad valve. Installed new valve. Tested washer. No issues during testing. Job complete
Near San Antonio, TX 78259
Ivan B.
Job Details: 11/05/2019
REFRIGERATOR KITCHEN AID KSSC42QMS03 Checked refrigerator. Found noise and bad control. Ordered replacement control. Rescheduled 11/8. ; ordrng 1 2302913 (ELEC CONTROL)
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/05/2019
RANGE AMANA AER6303MFS2 unit revealed error codes F1E0 E3F0 which indicate the control unit error. Customer also states that the right rear burner is not functional. Ordering parts to resolve issue.; ordrng 1 W11297545 (cntrl-elec) and 1 WP8273993 (elmnt-surf) and 1 WPW10181986 (sensor)
Near Helotes, TX 78023
Richard G.
Job Details: 11/05/2019
WASHER MAYTAG MVWB765FW0 Replaced valve. Ran unit through automatic test and all steps passed. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78257
L
Job Details: 11/05/2019
DISHWASHER KITCHENAID KDTE334GPS Issue was front panel was damaged. Found units front panel already replace. Units rack holder is broken pics attach. Unit does not have a serial or model number on it anymore. But it’s the only dishwasher to be service according to store. Will be ordering parts that I found damage. ; ordrng 2 302868s and 8 W10309090 (screw)s and 1 W10546503 (adjuster) and 1 W10735304 (shield) and 1 W10852733 (panel)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/05/2019
ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 Checked ice maker. Found no ice in bin. Ran diagnostics found a disconnected connector. Inserted connector. Ice maker working as designed.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 11/05/2019
WASHER WHIRLPOOL WFW5620HW0 Checked washer. Found no holes or leaks. Ran diagnostics with no error codes. Found valve running continuously. Ordering new valve.; ordrng 1 W11036930 (valve)
Near San Antonio, TX 78210
Jesus C.
Job Details: 11/05/2019
DISHWASHER WHIRLPOOL WDF330PAHW2 Tested dishwasher. Control not responding. Found wiring damaged in junction box. Control damaged by wiring issue. Will order new power cord. ; ordrng 1 4317824 (cord-power)
Near San Antonio, TX 78242
Christian G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Issue stated by customer: fridge not cooling. Replaced control, IR temp reads 36 degrees at fan. Unit tests good. Informed customer of survey."
Near San Antonio, TX 78254
Richard G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint is that the refrigerator is tripping the breaker. States an electrician has come out and checked the breaker and wall outlet and all is good on the electrician side. Checked connections throughout compressor, condenser, control,and refrigerator/freezer sections. No issues found. Called techline and spoke with Dustin. Instructed to check the breaker, says breaker is an arc fault breaker and the customer needs to have a regular breaker installed. Also states the customer should ensure there is nothing else on the same circuit as the refrigerator. Unit did not trip the breaker while in the home. Customer says they aren’t doing anything (I.e., getting water or ice) when the breaker trips. Relayed information from techline to-customer.."
Near San Antonio, TX 78254
Richard G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer complaint is that the light in the freezer is out. Ordering new light module.; ordrng 1 W11251749 (LED LIGHT MODULE )
Near Helotes, TX 78023
Colton B.
Job Details: 11/05/2019
FREEZER WHIRLPOOL WZF34X20DW01 Customer issue was a no cool freezer. Replace troll board to restore power to the unit. Replaced Evap thermistor to help with frosting issue. Unit tested good. Advised customer to give freezer 24 hours to get down to temp and then another 48 hours after that to check frost pattern. Walked through the survey with the customer.
Near Converse, TX 78109
Devon F.
Job Details: 11/05/2019
RANGE AMANA AGR4230BAB3 Customer complaint was unit door keeps falling off reattached door unit is operating as designed.
Near San Antonio, TX 78255
Tommy B.
Job Details: 11/05/2019
COOKTOP GAS WHIRLPOOL WCG51US0DS00 Swapped out gas regulator to resolve burner issues. Unit tested good now with no further issues.
Near Refugio, TX 78377
Michael
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "The ice maker is not completing the cycle its getting stuck when it goes into heat cycle getting real hot melting the ice., not completing the cycle. Left the lever up to leave it off. Ordered ic maker; ordrng 1 W10884390 (icemaker)"
Near Alice, TX 78332
Adam
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Sr#7726288892. Call tech line to troubleshoot issue with unit. Tech line recommends replacing compressor to resolve issue. SR number above for documentation. Job will require a sealed system technician.; rqstng P&A on 1 482801 (mount-tray) and 1 W10575980 (compressor)
Near San Antonio, TX 78260
L
Job Details: 11/05/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 Issue was u it was not turning on at all. Replace thermal fuse. Unit not turning on. Unit now heating up. Unit working as design. No other issues. Job complete
Near Corpus Christi, TX 78414
Adam
Job Details: 11/05/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Control for pantry drawer not responding. Inspection of fridge shows water collecting in that pocket which in turn has corroded wires. Replace entire drawer to resolve issue.; ordrng 1 W10733263 (dor-fip ss)
Near San Antonio, TX 78257
Ivan B.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Replaced water tube. Unit working properly at this time. Yes to survey and leave behind.
Near Corpus Christi, TX 78412
Adam
Job Details: 11/05/2019
OVEN MAYTAG MEW7627DS01 Inspection of unit shows zero response from control board. Replace thermal fuse and control board to resolve issue. Unit is out of warranty.thermal fuse plus an estimate of. I did inform customer parts are not in stock and there could be a wait. Longer than a week.; ordrng 1 W10545291 (fuse-thrml) and 1 W10770784 (cntrl-elec)
Near San Antonio, TX 78257
Ezequiel V.
Job Details: 11/05/2019
THIN-TWIN 24' LE WHIRLPOOL WET4027HW0 Found washer not draining replaced drain pump washer working as designed.
Near Hollins, VA 24019
Uriah B.
Job Details: 11/05/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "F4e3F5e1F6e4Found power to pump and motor. Needs pump and motor. Pump and motor. 186.35Labor. 98.75SR 7726288389Per techline, sounds like with proper voltage at board. Control may be at fault. Cx does not want to try to replace control board. ; ordrng 1 W11305297 (cntrl-elec)"
Near Roanoke, VA 24014
Uriah B.
Job Details: 11/05/2019
MICROWAVE JENN-AIR JMW3430DS02 F6E0Found UI not responding well to touch. Cx experiencing ghost light and unit powering off randomly. Needs UI and appliance manager. Current UI Serial C53L8057095HMI Central. SW4.0.0Oven ACU. Serial 5086C172921717; ordrng 1 W10821712 (cntrl-elec) and 1 W11236885 (console) and 1 W11241293 (harns-wire)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Called customer to confirm appointment, customer confirmed. Arrived to no one home. Called customer again and says his wife is on the way and that he was told his appointment was scheduled for Wednesday, not Monday. Customer complaint is that the refrigerator is wobbling (not level) verified the customer’s complaint. Pulled the refrigerator out from the wall and the refrigerator stopped wobbling. The refrigerator is level but the floor under the refrigerator is not. Pulled unit away from wall to show the customer that it is not a fault in the refrigerator. Unable to document through techline due to computer system being down. Customer needs to contact builder to have the floor fixed under refrigerator. No email address to add."
Near Troutville, VA 24175
Uriah B.
Job Details: 11/05/2019
RANGE WHIRLPOOL WGE745C0FS01 "Needs W10877562Door grill piece is snapped. Handle mounts to it. X part. Cx not home, but wanted us to go in and take a look. Front door was unlocked.; ordrng 1 W10877562 (glass-door)"
Near Victoria, TX 77901
Michael
Job Details: 11/05/2019
WASHER WHIRLPOOL WTW4855HW1 "Called and spoke with the customer, she stated she had called and left a message to cancel on Saturday, said they found it was a plumbing issue."
Near Blacksburg, VA 24060
Uriah B.
Job Details: 11/05/2019
KITCHEN KITCHENAID KDPE334GPS0 "SR 7726291298Found house wiring correct. Only abnormality was that the neutral line had continuity to ground. No abnormal wiring on unit side. Control sometimes worked and sometimes didn’t. Control and UI have been changed out once or twice each. Tested control by cutting power to unit, disconnecting the UI, putting power back to unit and closing the door. Drain pump came on. Disconnected all DC components and gave power back, no change in operation. Tried giving unit power through another circuit by extension cord. No change. Suggest replacing control, UI, OWI, and pump and motor. ; ordrng 1 W10889944 (harns-wire) and 1 W11084121 (sensor) and 1 W11120155 (control-elect) and 1 W11162732 (console) and 1 W11162733 (pump&motor) and 1 WPW10653840 (door latch)"
Near Port Lavaca, TX 77979
Michael
Job Details: 11/05/2019
WASHER MAYTAG MVWB765FW1 "Installed part ordered, calibrated and tested the appliance, all is working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 11/05/2019
DRYER MAYTAG MEDC215EW1 "Unable to duplicate the noise. Took front panel off and found some change that had fallen in, went ahead and installed a dryer kit from truck stock, the appliance is working normal ; used 1 4392065 (DRYER KIT) from stock"
Near Realitos, TX 78376
Adam
Job Details: 11/05/2019
ICEMAKER KITCHENAID KUID508ESS2 It’s all components tested unit issue resolved. Parts and labor are fully covered under KitchenAid three-year warranty.
Near Little Rock, AR 72205
Doug M.
Job Details: 11/05/2019
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Inspected unit found identical issue as first repair f6e1 error,found burn marks on wave guide covers removed to cover found pieces of magnetron antenna due to shorting and burning again,called tech line,tech said to replace magnetron again and covers; ordrng 2 W10915651 (cover-plt)s and 1 W11346197 (MAGNETRON )"
Near Corpus Christi, TX 78413
Adam
Job Details: 11/05/2019
COOKTOP KITCHEN AID KCGS356ESS00 Install components issue resolved. Plumber that did install on gas regulator adapter and hose used entirely too much liquid Teflon so bad to the point that I recommended to customer replacing the adapter and gas line from pipe to stove top. Issue resolved
Near Corpus Christi, TX 78410
Adam
Job Details: 11/05/2019
REFRIGERATOR WHIRLPOOL UNCONFIRMED Arrived at customers location. Customer states they have a five year warranty on their products for this home through the builder but did not have paperwork backing up claims for warrantee of refrigerator. I’ll trying to explain to customer what would be needed to get unit filed under correct claim customer became irate and started to swear at me. I told customer I would not be talked to like that and I left the home. I did call NR to give him a heads up on customers behavior in case there was a possible callback. I will not be going back to this customer’s location
Near Little Rock, AR 72212
Doug M.
Job Details: 11/05/2019
FREEZER KITCHENAID KSC24C8EYY02 "Inspected unit for not cooling,performed service diagnostics found diagnostics,ran test 4 did not have full frost pattern on either evaporator,test 5 compressor would not ramp up to full speed at 3.83 amps,temp in freezer 32 degrees,temp in fresh food section 47 degrees,diagnosed to need compressor,main control,and t3 way valve ; rqstng P&A on 1 W10309988 (compressor) and 1 WPW10235503 (cntrl-elec) and 1 WPW10331270 (valve)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/05/2019
DRYER WHIRLPOOL WED4815EW GPS brings me to Copper Croft Apts on Electric Rd. No information about the apt number and no response from cx when called. Left VM. Apt 3-KCalled cx and he was not aware of service charge if nothing found wrong with unit. Cx decided to observe further before having us come out.
Near Roanoke, VA 24012
Uriah B.
Job Details: 11/05/2019
DRYER MAYTAG MED5630HC0 No error codes. Went through diagnostic fine. Cx to observe. Will order thermistors and moisture sensor harness if callback.
Near Conway, AR 72034
Doug M.
Job Details: 11/05/2019
OVEN WHIRLPOOL WFE505W0JZ0 "Inspected unit for squeaking noise when oven is heating,found as oven heats bracket to bake element is making squeaking noise on oven liner,adjusted bracket to tighten on to element,tested unit operation checks ok"
Near Mayflower, AR 72106
Doug M.
Job Details: 11/05/2019
KITCHEN JENN-AIR JIC4536XS00 "Inspected for error code f47,found proper voltage to unit,found service pointer w10556232A to replaced ui and module with blinking lights and error codes,diagnosed to need ui board wpw10396615,control module w10857233,customer does not want to move forward with repair at this time"
Near Mayflower, AR 72106
Doug M.
Job Details: 11/05/2019
REFRIG WHIRLPOOL WRS555SIHB00 "Inspected unit for not making ice, found supply line in door partial froze,performed service diagnostics found heater is working,ran fill test icemaker did fill,operation checks ok,door was replaced in April,charging customer second appliance rate"
Near Little Rock, AR 72209
Doug M.
Job Details: 11/05/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced main wire harness due to broken and damaged wires,tested unit,operation checks ok"
Near Little Rock, AR 72210
Doug M.
Job Details: 11/05/2019
LAUNDRY AMANA NTW4605EW0 "Inspected unit found agitator loose on drive shaft,removed agitator checked teeth checked ok,reset agitator,tested unit operation checks ok"
Near Conway, AR 72032
Doug M.
Job Details: 11/05/2019
WASHER WHIRLPOOL WTW4616FW2 "Replaced main control due to f1e1 error code main control fault,pressure sensor not reading water level,calibrated unit operation checks ok"
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW5700XW3 "Last visit found F7E6 error code. Called techline spoke to Joel. 7726271041 after swapping actuator, performed calibration cycle and automatic test cycle. Unit testing good now with no further issues."
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW5000DW2 Found the issue to be that the cam had not been fully installed during our last visit. Disassembled gear case partially and reassembled it to resolve issue. Ran calibration and automatic test cycles. Unit testing good now with no further issues.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/04/2019
WASHER WHIRLPOOL MHW5500FW "Replaced hinge, found the hinge broken. However, the bracket was fine. Customer has been still having some problems with wet cloths in which she then needs to run it through spin and drain. There is a service pointer on this problem but it is usually related to a false indication of a unbalanced load. This is not the case with this client. I referenced the client toward proper use and cleaning of front load washers. Diagnostics showed no errors and the quick test went fine. The secured door should make this fully operational. I asked the customer to call us if they have any further problems. Job complete."
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/04/2019
RANGE AMANA AER6303MFS2 Unit is in customers garage. Rescheduling customer for time when they have cleared space to test with power.; schdld next appmnt for 11/4 MON 12-5
Near , TX 78015
Tommy B.
Job Details: 11/04/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0AS04 "Called techline spoke to Rick. Foun dissue to be the connection for the P1,3 connector which was causing no heat issue. Wrong board ordered previously. Ordering correct part to resolve issue. ; ordrng 1 W10586836 (cntrl-elec)"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced ptrap. Unit is good to go. Spoke with customer about survey leave behind.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer states that the water in his dispenser is still coming out room temperature. Water reservoir is the coiled tubing in the bottom of the refrigerator compartment. Called techline and spoke with Mike states that the water is going to come out room temperature and may even be warmer than room temperature after the first cup. Says that this unit does not give chilled water, just water, and that the customer should use the ice to cool the water. Customer not satisfied with response and will contact Whirlpool customer service. SR#7726274040"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/04/2019
WASHER MAYTAG MVWX655DW1 "Customer complaint is that the washer will make groaning noises when it tries to agitate and fails during the spin cycle. Entered diagnostics and found error code F0E5 off balance load. Cleared error codes. Put unit through automatic test, the control panel cycled through all steps as it should, but the washer performed the lid lock but did nothing during remaining tests, no sounds coming from the washer either. Entered diagnostics again and found error code F7E5 shifter fault. Ran unit through automatic test again and unit passed all tests and showed no error codes. During the spin cycle of the test, the gear case was whining and struggling to spin the basket. Need to order gear case and drive pulley.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)"
Near San Antonio, TX 78253
Richard G.
Job Details: 11/04/2019
WASHER MAYTAG MVWC465HW2 "Replaced drive motor, motor faults did not return, but receiving F7E1 basket speed fault. Gear case is not spinning the basket. Need to order gear case and drive pulley, actuator, belt and capacitor.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 W11239857 (belt) and 1 W11395618 (CAPACITOR )"
Near San Antonio, TX 78209
S. L.
Job Details: 11/04/2019
ICEMAKER (STANDA KITCHENAID KUIC15NLXS1 Removed unit with skid replaced electronic control and water sensor. Reassembled tested no leaks unit harvested ice after 42 minutes and turned on all operations normal balance paid in full. Service paid in full on last visit. Advised of email survey and paper.
Near San Antonio, TX 78245
Ezequiel V.
Job Details: 11/04/2019
WASHER MAYTAG MVWB835DW0 When removing basket found oil leaking from gear case. Ordering gear case. Need authorization for gear case; rqstng P&A on 1 W10447976 (drive asm)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2019
MW-HOOD COMBO WHIRLPOOL WMH75021HZ1 "Customer states microwave hood light comes on intermittently. Has to slam door shut to get it to come on sometimes. Bad socket. Ordering socket, bulb and light harness.; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W11302288 (LAMP HARNESS )"
Near Floresville, TX 78114
S. L.
Job Details: 11/04/2019
WASHER MAYTAG MVWB835DW4 Removed basket and wash plate. Removed rotor stator and removed gear case replaced with new. Ran calibration and test cycle no leaks all operations normal advised of email and paper.
Near Elmendorf, TX 78112
S. L.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW8000DW2 "Ran diagnostics found over load error, customer states that squealing from after they washed mat with rubber baking backing separated and got under neath agitator found rubber debris all over basket and squeaking grinding from gear case area. Went to remove agitator found bolt to agitator stuck unable to remove due to corrosion. Will need to replace gearcase to correct issue due to stuck bolt will have to replace tub and basket as well as washplate to repair gear case. OTL needed.; rqstng P&A on 1 8533943 (screw) and 1 W10215093 (filter drain) and 1 W10512161 (tub asm) and 1 W10564013 (nut-spaner) and 1 W10586079 (basket asm) and 1 W10625252 (screw) and 1 W10834890 (washplate) and 1 W10868473 (gearcase)"
Near Pleasanton, TX 78064
S. L.
Job Details: 11/04/2019
WASHER MAYTAG MVWX655DW0 Ran diagnostics found motor fault error. Checked gear case and it is leaking. Also wash plate and basket spinning freely of gear case. All three need to be replaced and needs otl. ; rqstng P&A on 1 W10006481 (gearcase) and 1 W10586077 (basket) and 1 W10609480 (washplate)
Near Floresville, TX 78114
S. L.
Job Details: 11/04/2019
DRYER MAYTAG MEDB850WQ0 Found failed idler pulley. Used truck stock drier kit. Tested unit all operations normal advised of survey and paper.; used 1 4392067 (REPAIR) from stock
Near San Antonio, TX 78258
Steven G.
Job Details: 11/04/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Checked refrigerator found refrigerator evaporator iced up, cleared ice and cleaned drain replaced harness wire and siliconed gaps in cabinet housing checked operation unit working normal now ; used 1 W11033168 (HARNS-WIRE) from stock"
Near La Vernia, TX 78121
S. L.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT710PAYM6 Found sump motor assembly failed. Tested incoming power is good needs new motor. Advised of survey and paper.; rqstng P&A on 1 WPW10482480 (pump&motor)
Near Garden Ridge, TX 78266
Steven G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Checked refrigerator replaced control per last tech. Found grinding noise coming from damper ordered ; ordrng 1 12028505B (door closure (blk)) and 1 W10594330 (elect damper)
Near San Antonio, TX 78209
Steven G.
Job Details: 11/04/2019
OVEN ELECTRIC (D JENN-AIR JJW2430WS00 "Found unit with f6e6 code, referenced the service pointer on this code remade incoming power connections could not reproduce error."
Near San Antonio, TX 78218
Steven G.
Job Details: 11/04/2019
REFRIGERATOR KITCHENAID KRFC604FSS02 Found valve with voltage but non operational. Ordering new valve. ; ordrng 1 W10908836 (SOLENOID VALVE )
Near San Antonio, TX 78209
Steven G.
Job Details: 11/04/2019
RANGE WHIRLPOOL WEG745H0FH0 Found bake making spark but not getting gas ordering regulator. ; ordrng 1 W10554066 (regulator)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT730PAHZ Replaced drain pump overfill switch and stops. Drain hose was clogged. Removed clog. No further issues at this point.
Near San Antonio, TX 78259
L
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Issue is building up in unit found ice maker container dripping water as ice maker not responding to unit. Ordering new ice make ; ordrng 1 W10646076 (wire-jumpr) and 1 W11032814 (switch) and 1 W11130444 (icemaker)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer complaint is of a buzzing sound coming from under or behind the refrigerator. Noise was not able to be replicated while in the home. Did notice some scratch marks on the metal plate covering the compressor, likely from the compressor vibrating against it. Bent the cover outward a little to try and prevent the vibration. Customer will monitor and try to get audio of the sound recorded if it happens again. Unit is good to go. Spoke with customer about survey leave behind."
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/04/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new harness. UI now powering on. No issues during testing. Job complete.
Near San Antonio, TX 78216
Steven G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found oil at condenser, installed die dryer and ordering condenser. Used truck stock, drier not in my bin; ordrng 1 W10627646 (condenser), used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78251
Jesus C.
Job Details: 11/04/2019
DRYER MAYTAG MEDX655DW1 "Complaint is dryer timer will not advance or turn off. Tested dryer. Found bad timer causing issues. Installed new timer. Tested dryer. Unit shutting off properly. Good heat. Good airflow. No further issues during testing. Collected payment for service fee, part, and labor. Job complete."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/04/2019
WASHER WHIRLPOOL WTW4950HW1 Wash plate screw and gear case were all stripped out. Replaced all parts. Unit not moving washplate but again loosening bolt. Calling techline. Spoke with Bruce. He stated replace fresh stock from Whirlpool for washplate. Let DS know how to order. ; ordrng 1 WPW10215115 (washplate)
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Checked dishwasher. Found no physical damage. Ran diagnostics. No error codes found. Heater and dishwasher working as designed.
Near San Antonio, TX 78237
Christian G.
Job Details: 11/04/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Issue stated by customer: ice tastes funny. Found filter housing to be broken(door not pushing out filter) and filter slightly damaged. Ordering parts.; ordrng 1 EDR1RXD1 (water filter) and 1 W11036338 (housing)
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/04/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 User interface is backlit but not showing full display. Issue is the user interface is faulty ordering a new one to resolve issue. Console is a PSP item. ; ordrng 1 W11351998 (CONSOLE)
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/04/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HW Found issue to be a transformer which had been partially melted. Ordering new transformer to resolve issue.; ordrng 1 W10836753 (transformr)
Near San Antonio, TX 78216
Jim G.
Job Details: 11/04/2019
MICROWAVE OVEN WHIRLPOOL IMH172FS0 Replaced switches. Issue resolved. Tested unit to ensure proper function.
Near San Antonio, TX 78237
Tommy B.
Job Details: 11/04/2019
WASHER MAYTAG MVWC565FW1 Last visit found faulty drain pump. Swapped with new pump which is not functioning properly during automatic and manual testing. Ordering another to resolve issue. ; ordrng 1 W10876600 (drain pump)
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/04/2019
WASHER MAYTAG MVWB835DW1 Last trip found wrong tub ordered. Installed tub to resolve the issue. Calibrated unit. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/04/2019
WASHER MAYTAG MVWX655DW1 Ran diagnostics on unit. Actuator was bad. Replaced. No further issues at this point. ; used 1 W10913953 (ACTUATOR) from stock
Near San Antonio, TX 78240
Richard G.
Job Details: 11/04/2019
MICROWAVE OVEN JENN-AIR JMW2427DS01 "Replaced the control. Ran microwave on high for 2 minutes with a glass of water. Heating fine, no error code. Ran unit a second time with a glass of water for 4 minutes. Still heating fine and no error code. Tested to complete. Unit is good to go. Spoke with customer about survey leave behind."
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/04/2019
DRYER WHIRLPOOL WED4815EW1 Replaced timer. Found plug to be loose @ wall. Took pic. Advised customer. Unit is functioning as designed. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/04/2019
DRYER MAYTAG MEDB835DW4 Checked dryer and got no fault codes. Did service test and all functions operating properly. Lint screen is clean and vent is clear of lint. Unit is heating and drying properly. Informed customer about how sensor dry works and timed dry cycle and proper loading. No further issues at this time. Yes to survey and leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2019
OVEN ELECTRIC (D JENN-AIR JJW2830DP02 "Customer said that JenAir put in this request for her, but she herself did not request it. Checked all fans and operation anyway, unit sounded okay. Unit testing good at this moment."
Near San Antonio, TX 78259
Jim G.
Job Details: 11/04/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS00 I contacted techline and spoke to Bruce SR#7726272311 who informed me that the UI must be replaced. Replaced UI. Tested unit to be sure of proper function. Control was ordered as a precaution but was not needed according to techline.
Near San Antonio, TX 78228
Christian G.
Job Details: 11/04/2019
WASHER MAYTAG MVWX700XW0 "Issue stated by customer: washer making squeaking noise when in spin cycle. Found error codes F7E5, F8E5. Switched hot/cold hoses. Found pulley and belt to be worn out with no more tread. Ordering parts under contract warranty and 10yr warranty.; ordrng 1 W10721967 (drive pulley) and 1 W10836348 (motor-drve) and 1 WPW10006384 (drive belt)"
Near San Antonio, TX 78229
Ivan B.
Job Details: 11/04/2019
DRYER WHIRLPOOL WGD8000DW4 Checked dryer found igniter broken. Replaced ignition unit working properly at this time. No further issues. Yes to survey and leave behind.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/04/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Issue was water found on bottom of refrigerator compartment. As we were taking apart refrigerator to fix drip pan, we found water behind air tower and on top of evaporator. Further inspection found ice on top of ice maker and underneath air inlet for ice maker. Found gasket on left refrigerator door to be damaged. Called techline about issue (SR: 7726271579). They suggested replacing the gasket behind the ice maker as well as the door gasket. Ordering both to resolve issue. ; ordrng 1 W10739629 (gasket) and 1 W10846057 (gasket-fip)"
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer issue was dishwasher not washing well. Found kink in inlet hose. Straightened out hose, unit now testing good. Informed customer of survey."
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/04/2019
RANGE KITCHENAID KSGB900ESS3 Replaced front panel. No further issues at this point. Yes to survey and leave behind.
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 Issue is that oven was stuck in store demo mode. Got unit out of mode and instructed customer on proper use. Display is flickering and panel was sometimes unresponsive. Ordering a panel to resolve that issue. ; ordrng 1 W11351998 (CONSOLE)
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/04/2019
WASHER MAYTAG MVWC300XW0 Found gearbox is out. Nut for cam assembly is gone. Customer said they’re buying new unit; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11255272 (gearcase)
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/04/2019
ICE MAKER WHIRLPOOL n/a Replaced bin thermistor. Unit is functioning as designed. Yes to survey and leave behind.
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/04/2019
DRYER WHIRLPOOL WED7400XW0 Checked dryer. Dryer making squeaking noise. Noise being caused by pulley and belt. Ordered replacement parts. Rescheduled 11/7. ordrng 1 8547157 (BELT DRIVE ) and 1 8547160 (PULLEY ASSEMBLY )
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/04/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Unit refrigerator EVAP icing up. We replaced EVAP thermistor with fan. The company A&E replaced the main control 3 times and EVAP thermistor with fan twice, and UI. Checked 3 way valve that is functioning as designed. Calling techline due to reoccurring issues. Spoke with Adrian. He stated nones ever called techline on this unit before today. He asked all checks done and asked other questions. Then stated unit is un repairable. Stated to give file number to customer. SR 7726278685 yes to survey and leave behind."
Near San Antonio, TX 78261
Jim G.
Job Details: 11/04/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced heating element. Tested unit. Unit performed properly.