Near Boerne, TX 78015
Douglas H.
Job Details: 12/12/2019
DISHWASHER WHIRLPOOL WDT920SADM2 Unit not dissolving the soap. Found cause to be faulty sump pump motor. Replaced sump and motor to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78223
Steven G.
Job Details: 12/12/2019
WASHER MAYTAG MHW6630HW0 Checked washer found no leaks door gasket and door had build up on lip cleaned checked operation everything checks ok
Near San Antonio, TX 78260
Jim G.
Job Details: 12/12/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Determined issue was due to water inlet valve not being connected all the way to power source. Issue resolved. Survey prepped.
Near Helotes, TX 78023
Tommy B.
Job Details: 12/12/2019
MICROWAVE OVEN WHIRLPOOL WMH32519CS1 "Customer stated the previous service company began to work and did not complete it. All functions seem operational, however when engaged, the unit does not power for heating. Inspection reveals that the control board needs to be switched. Ordering interlocks in case previous installation was done incorrectly.; ordrng 1 WP8206419 (interlock) and 1 WPW10156813 (interlock) and 1 WPW10729328 (cntrl-elec)"
Near Schertz, TX 78108
Shawn W.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 The damper is not operating correctly and the diagnostics test is not completing the sub tasks in step 3. The unit will need a new damper control and/or possibly a new control board. I have ordered both parts and will return to vendor if either is not needed.; ordrng 1 W10479155 (control) and 1 W11161172 (cntrl-elec)
Near Castroville, TX 78009
Justin
Job Details: 12/12/2019
RANGE MAYTAG MGR5750ADW Replaced burner head and tested to complete. Unit is good to go.
Near San Antonio, TX 78213
Ivan B.
Job Details: 12/12/2019
WASHER AMANA NTW4605EW0 Replaced lid lock. Unit operating as designed at this time. No further issues.
Near Converse, TX 78109
S. L.
Job Details: 12/12/2019
WASHER MAYTAG MVWB835DW1 Unit has off balance error codes checked level and ran diagnostics found bad suspension rescheduling 12/17; ordrng 1 W10821706 (suspension)
Near Cibolo, TX 78108
Shawn W.
Job Details: 12/12/2019
VENTHOODS UNKNOWN UXT5236BDS1 Found the vent hood discolored and with a slight ding on the right front and a slighter ding on the front left. The discoloration is of a white/ milky look. Looks like the damage was there before the new home owners moved in. Called Tech-Line and spoke with Mike. SR # 7726621068. Mike deemed it unrepairable and read me the disclaimer. Provided the client with the SR number and explained to him that it would take 5-7 days for Whirlpool to contact the client to make arrangements. Job complete
Near San Antonio, TX 78231
Ivan B.
Job Details: 12/12/2019
WASHER MAYTAG MVWB835DW4 "Customer states clothes still getting some residue on clothes. Ran diagnostics and test cycles. Got no fault codes all functions tested good. Called techline SR #7726591704. Gave through instructions on sorting, loading, cycle usage, and detergent usage. Stated there is no further solution from whirlpool. Advised customer of techline suggestions."
Near Converse, TX 78109
S. L.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found receiver in ice bucket and motor shaft stripped ordered both rescheduling 12/17.; ordrng 1 W10347093 (ice-contnr) and 1 W10347114 (shaft)
Near San Antonio, TX 78256
Colton B.
Job Details: 12/12/2019
WASHER WHIRLPOOL WTW7000DW4 "Lid still not locking. Found F5E2 error code. Last tech replaced lid lock, ordering a new control to resolve issue. ; ordrng 1 W11182871 (cntrl-elec)"
Near Pleasanton, TX 78064
Steven G.
Job Details: 12/12/2019
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SS Checked ice maker customer had cleaning solution ran cleaner thru unit and cleaned condenser and housing checked operation unit working normal now
Near San Antonio, TX 78258
L
Job Details: 12/12/2019
WASHER WHIRLPOOL WFW92HEFC0 Issue was bad bellow letting water drip through front door.. Replace bellow. Ran diagnostics cycle no other issues job complete.
Near San Antonio, TX 78256
Colton B.
Job Details: 12/12/2019
WASHER WHIRLPOOL WTW7000DW4 Same unit as another ticket.
Near San Antonio, TX 78260
L
Job Details: 12/12/2019
WASHER MAYTAG MVWB835DC4 Complaint was washer not working. Replace gear case do to grinding noise. Tested washer on high speed spin no noise. Also tested fast agitate no noise. No error codes. Ran quickly cycle no issues.
Near San Antonio, TX 78260
L
Job Details: 12/12/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue is UI not responding. Turning wrong oven when choosing top or bottom. Ordering new console. W11105007 (silver); ordrng 1 W11105007 (console)
Near San Antonio, TX 78256
Colton B.
Job Details: 12/12/2019
DRYER WHIRLPOOL WED5620HW0 "Heating issue resolved by correctly installing power cord at terminal block. L2 was not connected. Unit is running very loud. Found front mounting bracket on motor to be loose. Fixed that, unit now runs quieter."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/12/2019
WASHER AMANA NTW4516FW2 "Checked washer found error F7E1 checked motor, capacitor and belt found belt no installed correctly. Found belt slipped off due to foreign object. Removed object replaced belt washer working as designed. No error codes found during testing. Job complete"
Near Cibolo, TX 78108
S. L.
Job Details: 12/12/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Called tech line Spoke to Austin SR number 7726624438 he said to replace console and inform customer of new update to fix time issue on December 20 connected WiFi to unit all operations normal.
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 12/12/2019
DRYER MAYTAG MEDB835DW0 "Called customer prior to arrival advised customer of service call fee. Customer stated it was under warranty , explained to Customer unit is in warranty for 1 year from date of purchase, unless they purchased extended warranty. Customer stated they had no extended warranty and no longer need service. Job complete"
Near San Antonio, TX 78260
Jim G.
Job Details: 12/12/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS Verified issue. Calibrated lower oven +25 degrees Fahrenheit. Issue resolved.
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 12/12/2019
DRYER MAYTAG MEDX655DW0 "Replaced timer, knob is no longer broken. Ran dryer good heat good air flow. No further issues with dryer. Job complete."
Near Little Rock, AR 72205
Doug M.
Job Details: 12/12/2019
DRYER WHIRLPOOL NED4655EW1 "Inspected unit for not turning off,ran test cycle found timer not advancing not allowing unit to turn off and end of cycle,unit is also making thumping noise when running,diagnosed unit to need timer and dryer kit; ordrng 1 W10857612 (timer)"
Near San Antonio, TX 78213
Ivan B.
Job Details: 12/12/2019
WASHER AMANA NTW4605EW0 Replaced lid lock. Unit operating as designed at this time. No further issues.
Near San Antonio, TX 78231
Ivan B.
Job Details: 12/12/2019
WASHER MAYTAG MVWB835DW4 "Customer states clothes still getting some residue on clothes. Ran diagnostics and test cycles. Got no fault codes all functions tested good. Called techline SR #7726591704. Gave through instructions on sorting, loading, cycle usage, and detergent usage. Stated there is no further solution from whirlpool. Advised customer of techline suggestions."
Near Little Rock, AR 72210
Doug M.
Job Details: 12/12/2019
LAUNDRY WHIRLPOOL WTW7040DW0 "Replaced listed parts due to rust causing damage to each part,tested unit operation checks ok"
Near Conway, AR 72032
Doug M.
Job Details: 12/12/2019
WASHER AMANA NTW4516FW3 "Replaced suspension kit due to basket bottoming out causing unbalanced issue,tested unit operation checks ok"
Near Blacksburg, VA 24060
Chris S.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL KSRG25FKBL17 The filte housing is leaking. ; ordrng 1 WP2186443 (housing)
Near Hollins, VA 24019
Uriah B.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "F4E3F7E1Found power to pump, but pump not running. Needs pump and motor. Control in case needed.; ordrng 1 W11087376 (pump&motor)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 12/11/2019
WASHER MAYTAG MHW6630HW0 Latch not responding. Needs door latch. ; ordrng 1 W11316250 (latch)
Near Alice, TX 78332
Adam
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Inspection of unit shows zero response no lights no cooling. Replace control start device and capacitor to resolve issue.; rqstng P&A on 1 W10590083 (capacitor) and 1 W10798748 (start-dev) and 1 W10883377 (contrl-box)
Near Corpus Christi, TX 78410
Adam
Job Details: 12/11/2019
DISHWASHER MAYTAG MDB8989SHZ0 Inspection of unit shows error codes for The water and stuck key customer also states control panel not always detecting button selection. Replace water valve control board and interface to resolve issue.; ordrng 1 W10327249 (water inlet valve) and 1 W11132777 (console) and 1 W11168782 (cntrl-elec)
Near Corpus Christi, TX 78414
John L.
Job Details: 12/11/2019
ICEMAKER KITCHENAID KUIX535HPA00 "Inspected unit, ran test on all components. Found no issue with compressor. Tested unit for ice production, unit does form sheet of ice. Waited to see if unit dropped ice, unit drops ice. ; ordrng 1 W10511923 (thermistor) and 1 W10764770 (harns-pump) and 1 W10783275 (grid-cuttr) and 1 W10886282 (cntrl-elec) and 1 W11176264 (PUMP)"
Near Blacksburg, VA 24060
Chris S.
Job Details: 12/11/2019
WASHER ROPER RTW4516FW2 The drain pump was running continuously. I reset the unit and did service diagnostic cycle. I also recalibrated the washer. All operations check ok.
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/11/2019
LAUNDRY MAYTAG MVWB765FW3 F7E9Could not reproduce leak. All seems to be dry under the unit.
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 12/11/2019
WASHER MAYTAG MVWX600XW0 "Replaced motor and capacitor. Ran auto test, ran calibration. All checks ok at this time. ; pckd up 1 W10804664 (capacitor) and 1 W10836348 (motor-drve)"
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/11/2019
WASHER MAYTAG MVWC565FW1 Noise in agitate. Found pulley nut loose which caused the pulley to drop and rub against the belt cover. If problem persists. Needs pulley with nut. ; used 1 WP8567668 (TIE) from stock
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Reset unit. Found icemaker filled with ice that solidified. Had to adjust the auger motor as well.
Near Rockport, TX 78382
John L.
Job Details: 12/11/2019
ICEMAKER WHIRLPOOL JIM158XYRS2 "Inspected unit, found issue with sensor. Unit cuts off to early when producing ice. Replace pump and pump harness to resolve ; ordrng 1 W10511923 (thermistor) and 1 W10747426 (pump) and 1 W10764770 (harns-pump)"
Near Salem, VA 24153
Uriah B.
Job Details: 12/11/2019
WASHER MAYTAG MVWC465HW2 "Replaced gearcase, drive hub, and basket. Ran calibration and auto test. All check ok."
Near Portland, TX 78374
John L.
Job Details: 12/11/2019
DRYER WHIRLPOOL WED75HEFW1 "Inspected unit, found issue with motor and base. Base warped causing motor to bounce around. Will need to replace to resolve ; ordrng 1 W10211915 (blower wheel) and 1 W10242878 (base) and 1 W10806758 (motor-drve)"
Near Christiansburg, VA 24073
Chris S.
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW8500DC5 I installed the lid and realized that the bottom side of the lid is black instead of gray. The customer said the color is fine. I checked operation. All operations check ok.
Near Portland, TX 78374
John L.
Job Details: 12/11/2019
WASHER MAYTAG MVWB865GW0 "Inspected unit, found issue to be with hot and cold valves not functioning. Replace valves to resolve issue. If part happens to be available at warehouse expedite if possible. ; ordrng 1 W10758828 (valve)"
Near Roanoke, VA 24018
Chris S.
Job Details: 12/11/2019
WASHER AMANA NTW4516FW3 The actuator was shorted causing the control to not respond. I installed a new actuator and checked operation. All operations check ok. I recalibrated the washer.
Near Sinton, TX 78387
John L.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFE505W0HB0 "Inspected unit ran diagnostics you don’t have an F1E0 control failure. Customer explained that issue started happening after assert sudden power failure, possible damage may have occurred during this power failure. Replace control panel to resolve issue.; ordrng 1 W11038140 (cntrl-elec)"
Near Roanoke, VA 24017
Chris S.
Job Details: 12/11/2019
WASHER MAYTAG MVWC565FW1 He drain pump was running continuously. I reset the unit and did a service diagnostic cycle. I also recalibrated the washer. All operations check ok.
Near Cave Spring, VA 24018
Chris S.
Job Details: 12/11/2019
REFRIGERATOR JENN-AIR JFX2897DRM02 I installed the led module and checked operation. All operations check ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 12/11/2019
DRYER WHIRLPOOL WED5620HW0 Replaced motor.
Near Salem, VA 24153
Chris S.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFE540H0AS1 I installed the heating element and checked operation. All operations check ok.
Near Victoria, TX 77901
Michael
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "The ice maker wasn’t making, tested ice maker,didn’t call for water. Installed ice maker from truck stock part W10873791, tested ice maker, it’s rotating and calling for water.; used 1 W10873791 (ICEMAKER) from stock"
Near Victoria, TX 77901
Michael
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Installed part ordered, tested ice maker, it’s rotating and calling for water, appliance is working normal"
Near San Antonio, TX 78253
Richard G.
Job Details: 12/11/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Customer complaint is that the unit makes a loud screeching sound while running. Also is not heating. Unit was unplugged when I arrived. Plugged unit in and ran the unit for 1 minute. Did not heat and the screeching noise came from the fan. Need to order fan motor, magnetron, and thermostat.; ordrng 1 W10832024 (thrmst-fix) and 1 W11252443 (motor-fan) and 1 WPW10693025 (magnetron)"
Near Port Aransas, TX 78373
John L.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFE525S0JZ0 "Installed panel, issue resolved."
Near San Antonio, TX 78258
Devon F.
Job Details: 12/11/2019
REFRIGERATOR JENN-AIR JS48SSDUDE01 Customer complaint was unit ice maker stripper arm broke off ordering new stripper arm to resolve issue.; ordrng 1 W10818367 (arm-stripr)
Near Victoria, TX 77905
Michael
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW4816FW2 "F8E1 error code, cleared error code and tested the inlet valve, slow water coming out of the cold side, hot side good. Turn the water off and pulled the hose off, found black/milky stuff clogging it up, this is well water, cleaned out real good and tested the inlet valve, both sides are working normal. Advised the customer they may want to put a filter before the appliance, shoes the customer what to do if it happened again."
Near Corpus Christi, TX 78414
Adam
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Inspection of unit shows no error codes and all functions work as intended. Customers major concern was turning off the filter light and the way crushed ice would dispense in units. Customer instruct issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 12/11/2019
RANGE MAYTAG MER8700DS1 Unit is out of warranty customer has declined any type of service.
Near Corpus Christi, TX 78418
Adam
Job Details: 12/11/2019
REFRIGERATOR JENN-AIR JB36NXFXRE01 Install computer issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
BEVERAGE CENTER WHIRLPOOL WUB50X24HZ00 Customer complaint is a noisy beverage center. Customer let me listen to recording of noise. Finding issue to be the compressor. Called techline and spoke to Andy who stated that if the compressor is running too loud we should replace it. Forgot to get SR number. Ordering a compressor and scheduling return date.; ordrng 1 W10780362 (compressor)
Near Corpus Christi, TX 78418
Adam
Job Details: 12/11/2019
DISHWASHER KITCHENAID KDTE334GPS0 No error codes found but further inspection of unit shows insulation was stuck between door and cabinet of unit keeping unit from ceiling correctly which in turn was allowing water to drip out. Customer opted to leave kick plates and insulation off in order to let insulation dry out before reinstalling. Issue resolved
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/11/2019
ICEMAKER (STANDA KITCHENAID KUID508ESS0 Upon arrival found recirculating pump is bad. Ordered parts. Collected sc. ; ordrng 1 WPW10489122 (RECIRCULATING PUMP )
Near San Antonio, TX 78253
Richard G.
Job Details: 12/11/2019
RANGE WHIRLPOOL WEG750H0HZ0 "Replaced regulator. Flames on the front left and rear right burners are coming on consistently. The remaining three burners are coming on intermittently. Rear left burner has to be lit, turned to low, then back to high to get the entire burner lit. All burners are sporadic with some flames staying lit and others going in and out. Front right burner sometimes only lights on the right side. Called techline and spoke with JK. Advised to order gas supply tubes with orifice holders.; ordrng 1 W10867780 (holder-orf) and 1 W11122530 (holder-orf) and 1 W11122534 (holder-orf) and 1 W11122547 (holder-orf) and 1 W11122548 (bckspl-gls)"
Near Rockport, TX 78382
John L.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Installed components, issue resolved."
Near Victoria, TX 77905
Michael
Job Details: 12/11/2019
DRYER AMANA NED4655EW1 "The appliance wouldn’t power up. Checked voltage at the wall outlet, checks out. Removed back panel, all fuses good., power cord is bad visual burnt marks, old power cord. Advised the customer to replace the power and appliance should work with no issues, also may want to have a licensed electrician check the wall outlet/breaker."
Near San Antonio, TX 78233
S. L.
Job Details: 12/11/2019
WASHER AMANA NFW5800HW0 Removed top panel replaced ACU ran test cycle all functions working now control panel not needed.
Near San Antonio, TX 78239
S. L.
Job Details: 12/11/2019
MW-HOOD COMBO UNKNOWN UMV1160CB7 Unit has F1 E4 error code when starting found lower interlock not lined up removed interlock and adjusted tab reinstalled tested all operations normal advised of survey and paper.
Near Live Oak, TX 78233
Devon F.
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Customer complaint was unit ice maker not making ice and little ice build up in bottom of freezer section replaced ice maker and replaced freezer door seal to resolve issue unit operating as designed.
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer issue is frosting in freezer. Last time out was a no show, but unit needs ice maker and potentially an adapter per the “frost in freezer” service pointer. Called ahead to customer to let him know that I do not have the parts and that I need to reschedule to a day where I have them. Scheduled for Friday, but left office # in v/m in case that day doesn’t work for him. Ordering ice maker and adapter and letting AE know about situation.; ordrng 1 W10864518 (adapter) and 1 W10886931 (icemaker)"
Near , TX 78253
Justin
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer showed me some pictures of ice with lots of dirt on them. Instructed customer to flush the filter out again, if issue occurs again replace the filter. Went over survey with customer and leave behind. No email to add."
Near Castroville, TX 78009
Justin
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS Replaced both control boards and tested to complete. Unit is showing to be good.
Near San Antonio, TX 78259
L
Job Details: 12/11/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replace console ran oven at 400 for 10minutes no other issues. Unit working as design. Job complete.
Near , TX 78253
Justin
Job Details: 12/11/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Calling techline to assist, TJ is assisting. Trace the problem down to L2 in the home wiring. 7726604414."
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW8000BW0 "Due to wear and tear on bearing shaft and tub, removal will be impossible. Will need tub and shaft assembly to repair. ; rqstng P&A on 1 W10381078 (outer tub)"
Near San Antonio, TX 78259
Devon F.
Job Details: 12/11/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Customer complaint was unit display is black replaced control panel to resolve issue unit operating as designed.
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
VENTHOODS WHIRLPOOL UXT5536AAS3 "Issue was a noisy vent hood motor. Replaced motor to resolve issue, unit tested good."
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ Last visit found noisy evaporator fan motor. Swapped out with new motor to resolve noise issue. Unit testing good now. Yes to survey.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW7300XW0 Unit making grinding noise. Found cause to be bad bearing in tub. Quoted 841.36 for P&L. Due to cost of the repair and age of unit customer didn’t want to proceed with repair. Collected Sc.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
DISHWASHER KITCHENAID KDTE304DSS0 Replaced all parts. Issue fully resolved. Survey prepped.
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Unit not dispensing water. Found that issue to be filter not installed properly. Upon attempting to educate customer on how to remove and install filter water began to spray through the filter head. Ordering reservoir to resolve the issue. ; ordrng 1 W11346622 (RESERVOIR )
Near Bulverde, TX 78163
Ivan B.
Job Details: 12/11/2019
WASHER MAYTAG MVWB955FW1 Replaced inlet valve. Unit operating properly now no fault codes. Console speaker is not operating. Ordered replacement. Rescheduled.; ordrng 1 W10568405 (SPEAKER ASSY)
Near San Antonio, TX 78254
Richard G.
Job Details: 12/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS01 Replaced UI and control. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
WARMING DRAWER KITCHENAID KEWD105HSS06 Replaced thermal ID. Issue resolved.
Near San Antonio, TX 78260
L
Job Details: 12/11/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Issue is light bulb no turning on. Found lamp holder to be burned. Not letting bulb operate. Ordering new holder to solve issue. ; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp)"
Near San Antonio, TX 78258
L
Job Details: 12/11/2019
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HW01 issue is moisture getting inside control panel. Found no moisture inside panel but found UI TO NOT respond well to touch pad. Ordering new console to resolve issue. Told costumer that when boiling water and opening oven door all the vapor from water is getting on UI and appears to be moisture inside console. ; ordrng 1 W11105009 (console)
Near Kerrville, TX 78028
Sherman
Job Details: 12/11/2019
DISHWASHER KITCHEN AID KDFE104HPS0 Found water valve and motor faulty. Changed out. Ran diagnostics on unit. No further issues at this time.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced gasket. Issue resolved.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Upon arrival customer stated this unit didn’t need service anymore. Didn’t collect Sc due to not inspecting unit.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/11/2019
WASHER WHIRLPOOL LAT4916AAE "Customer stated that the unit is functioning until spin. It is also generating A burning smell from the belt system. Ordering new motor to resolve issue. Quoted part price and also collected service call.; ordrng 1 12002353 (motor,2 sp&jumper kt)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 12/11/2019
WASHER MAYTAG MHW6630HW0 "Customer stated unit wouldn’t spin during regular cycle, also would show lo flo during regular cycle, had to use drain and spin. Found cause of low flow issue to be drain hose installed improperly. Reinstalled drain hose to resolve that issue. Found spin issue to be settings on regular cycle to be off. Educated customer on proper use of unit. No further issues at this point. Collected email for survey and leave behind."
Near San Antonio, TX 78251
Douglas H.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WZF34X16DW04 Last tech found failing compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Unit held vacuum and held charge. Began functioning properly immediately with normal noise. No further issues at this point. Customer declined email.
Near San Antonio, TX 78253
Justin
Job Details: 12/11/2019
RANGE WHIRLPOOL WFG540H0AS0 "Upon arriving at house I smelled gas throughout the house. Turned off gas, instructed customer to contact CPS and get them in to check for where the gas leak is coming from. Will order regulator in the meantime. ; ordrng 1 WPW10602004 (regulator)"
Near San Antonio, TX 78259
L
Job Details: 12/11/2019
RANGE WHIRLPOOL WFG525S0HS1 Costumer issue was oven door not closing do to bad hinge door. Replace hinge brkt support. Door now closing. Replace control board also. Unit now working as design no other issues
Near Boerne, TX 78006
Colton B.
Job Details: 12/11/2019
REFRIGERATOR JENN-AIR JFC2290REM00 Customer complaint is no ice production. Ice maker and control board testing good. Issue believed to be a faulty valve. Ordering a new valve to resolve issue.; ordrng 1 WPW10420083 (valve)
Near San Antonio, TX 78249
Justin
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Valve no in bin, trying to locate which model home it’s in. Called KF to help find it. Waiting 15 minutes then will move onto next appointment. Tested the unit with bypass and the water dispenser worked just fine. Builder will need to put a new filter in the unit."
Near Garden Ridge, TX 78266
Steven G.
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Checked refrigerator found fill tube in door to ice maker keeps freezing up tried to replace fill hose could not get it thru replaced door checked operation unit working properly now
Near San Antonio, TX 78209
Steven G.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFE320M0ES0 "Checked range found screws missing and block terminal broken, replaced parts checked operation unit is working normal again"
Near Boerne, TX 78006
Douglas H.
Job Details: 12/11/2019
OVEN ELECTRIC (D JENN-AIR JJW3830WS02 F8e0 lower fan under speed. Error wasn’t present prior to repair. This is a new issue(replaced upper fan last trip). Going to order both fans and replace both.; ordrng 1 WPW10273666 (blower)
Near San Antonio, TX 78224
Jesus C.
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW4816FW2 Tested washer. All test pass in diagnostics. No issues during testing. Unit is working as designed.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Checked temps with more accurate thermometer. WI fared thermometer reveal temps are as the control panel indicated. Issue resolved.