We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model KEBC247VSS02
Near San Antonio, TX 78230
Jim G.
Job Details: 09/24/2021
I verified a control issue however they are discontinued.
We serviced a
WHIRLPOOL VENT HOOD
Model UXB0585KYS
Near Cibolo, TX 78108
Zachary
Job Details: 09/24/2021
Checked vent hood and motor is malfunctioned. When you turn on switch before on level 1 it just hums, level 2 is the same and level 3 it finally turns but is extremely loud. Ordering new motor to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Sebastian
Job Details: 09/24/2021
Customers concern is the unit makes a rattling noise was unable to reproduce any rattle that was of true concern the unit makes the normal noise is the compressor would on start up and then evens out unit is considerably louder when pushed into the cabinet then when it is pulled out compressor pulling .9 Amps everything seems to be running smoothly good frost pattern placed a little bit of mastic on the bottom in certain places were tubing could be bumping asking their customer get video footage of it acting up again otherwise the unit is not making any noise is loud enough to constitute changing out a compressor. Confirm this with a sealed system technician and supervisor
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model n/a
Near San Antonio, TX 78250
Sebastian
Job Details: 09/24/2021
7731573179 Customers concern is that the icemaker broke off and or is chipping into the ice been clarified that the icemaker has already been changed our customer is leaving the icemaker outside so that I can document with safety explained to tech line and to safety that I cannot document the picture of the serial number because of this. Clarified with safety that with this authorization Is still valid. It looks like the protective liner that is built onto the icemaker tray is was peeling off non-repairable customer already made fix
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near San Antonio, TX 78203
Sebastian
Job Details: 09/24/2021
7731582086 Found that the wiring to the icemaker has been cut icemaker itself has been destroyed evidence of roaches smashed all throughout the gaskets around unit dead roaches inside freezer at least one large one sitting in the pan that me and the customer can both see evidence of droppings all throughout the unit on the inside and outside warranty voided. Reported with WP
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB5
Near Helotes, TX 78023
Colton B.
Job Details: 09/24/2021
Microwave did not heat when tested. Parts ordered are magnitron, diode, capacitor, and transformer. Customer will be contacted when parts arrive. Unit has 1 year additional through builder.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78248
Jim G.
Job Details: 09/24/2021
Replaced icemaker. Issue reolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78260
Jim G.
Job Details: 09/24/2021
Ive verified a faulty console and an issue at the plug. Ive corrected the plug issue but a new console is needed.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODC304ESS01
Near San Antonio, TX 78232
Jim G.
Job Details: 09/24/2021
Ive verified a malfunctioning blower motor. Replaced with new part. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78204
Sebastian
Job Details: 09/24/2021
C280x gate code. Found that the customer has a bad tube supply to the refrigerator all valves and everything functioning as it should no water supply verified that it was just a tube as I test the water from the valve directly. Customer instruct leasing agreement attached
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near La Vernia, TX 78121
Chris S.
Job Details: 09/24/2021
Replaced icemaker tested unit everything working properly properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/24/2021
I uninstalled the unit and replaced the sump and motor. Tested unit. It now fills, washed and drains. Ran service diagnostics cycle to calibrate. Unit is fully functional now
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/24/2021
Our customers upper rack broke. I repaired the rack with the adjuster kit. Unit is now fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Colton B.
Job Details: 09/24/2021
Issue is poor dry and broken frictiosleeve. Ordering new friction sleeve to resolve issue. Heater is working and customer is using rinse aid as well. Hot water on faucet leveled out at 117 degrees, customer will have builder come raise hot water temp a few degrees as well as run hot water for a few minutes before using dishwasher to help with dry.
We serviced a
UNKNOWN VENTHOODS
Model WVU17UC0JB0
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/24/2021
Customer no longer needs service.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/24/2021
Our customer is having to much ice production. I found that the bin thermistor had a resistance of 1.9 k ohms. This is out of specifications. I replaced the bin thermistor with a new one and tested unit. I also ran diagnostics service cycle. All loads passed, no error codes.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78250
Colton B.
Job Details: 09/24/2021
Issue is an unresponsive control panel. Ordering a new one and returning on Saturday.
We serviced a
JENN-AIR DISHWASHER
Model JDB3650AWR2
Near San Antonio, TX 78230
Douglas H.
Job Details: 09/24/2021
Customer called back after float switch was installed previously. Same issue was still present. Found the main cause to an over tightened float switch, loosened it to resolve the issue. Unit functioning as designed. No further issues at this point. Sent AE a msg to issue a refund for the pump&motor assembly
We serviced a
AMANA DRYER
Model NED4655EW
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/24/2021
Will order blower wheel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/24/2021
Last tech out found a faulty compressor making loud noises. After replacing with the new compressor unit tested and sounded good. No further issues at this point
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEW01
Near San Antonio, TX 78250
Colton B.
Job Details: 09/24/2021
Removed freezer light assembly, checked, and reassembled the unit and it worked properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/24/2021
I replaced the freezer switch and the UI. Unit should cool as designed now.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/24/2021
Tested unit. Found bad heater. Replaced heater. No further issues. Job complete.
We serviced a
KENMORE REFRIGERATOR
Model 253.4472311
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 09/24/2021
Customer stated that they were getting a loud noise from refrigerator side found issue to be compressor. Customer wants to talk it over with her husband
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Zachary
Job Details: 09/24/2021
Could not open entitlements. Verified mod#&ser# and WP dispatched serial one letter off. Starts with FX not FC everything else was correct. Entitlements show in warranty when changed. Check photo. Checked dishwasher, issue is stopper popped off on right side. Replaced stoppers and found no other issues or errors. Dishwasher is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Converse, TX 78109
Zachary
Job Details: 09/24/2021
Checked dryer, customer concern is dryer not catching lint properly and potentially causing fire risk. Said they had smelt a burn smell. Checked dryer and everything working properly. Ok back panel off and blower wheel not any lint past where lint catch goes. Slotted lint screen to see if it could be letting any lint through and it was fine. Dryer appears to be working as designed. No issues or error testing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Victoria, TX 77904
Michael
Job Details: 09/24/2021
Installed new damper control, the damper is no longer making the noise and working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
John L.
Job Details: 09/24/2021
Harness and actuator only issues with unit. Installed both components and recalibrated unit, ran test cycle. Unit is now functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Victoria, TX 77905
Michael
Job Details: 09/24/2021
I went out to the location and found the evaporator had built up ice again. I advised the customer to unplug the appliance and allow it to defrost. We are waiting on parts ordered to resolve the issue, per tech line on this unit in the past, to also change out evaporator cover to help resolve the issue, ordered part. Please reschedule the customer when all the parts come in;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Goliad, TX 77963
Michael
Job Details: 09/24/2021
Leaking water per customer. Turned the appliance on and when it started filling I saw water leaking from the motor, ordered the Pump&Motor assembly and rescheduled the customer for the day they asked for.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78408
Adam
Job Details: 09/24/2021
Customer complaint of Washington team taking very long to drain also drain pump will stay running with nothing in the system. Inspection of unit shows error code for long drain. Replace drain pump to resolve issue.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Michael
Job Details: 09/24/2021
Before changing out the receivers I took another look and there is no reason why the receivers need to be changed out, they are not damaged its opened and closing process the hinges just arent catching the door coming down but it is assisted going up. I did find a metal plate on the center of the cavity at the bottom where the door closes that was completely loose, I compared it with the 18 door, it shouldnt be loose, I tighten the screws, the door is now latching properly and not popping open. I called and spoke with Robert SR7731129147, I told him all thats been done and what he thought about door situation. He agreed the receivers didnt need to be replaced and reorder the hinges, thats the only thing that controls the door opening and closing. I asked for the part numbers and reordered the hinges. Please reschedule the customer when the parts come in
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29PBMS03
Near Runge, TX 78151
John L.
Job Details: 09/24/2021
Installed compressor and fan, vacuumed and charged unit. Unit holding vacuum and charge. Pressures normalized and unit has begun to cool. Ran test for to re-calibrate unit. Issue on this unit has been resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Victoria, TX 77905
Jim
Job Details: 09/24/2021
Customer states that washer is not spinning clothes. Remove lid lock to observe action in tub. Washer agitating, but spun out of control instead of spinning whole drum. Hub bad. Impeller stuck on gearbox shaft, so it got broke. Must replace impeller, cap, and hub screws to correct problem. Please reschedule when parts arrive.;
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77901
Jim
Job Details: 09/24/2021
Customer states that dryer is not heating. Check drum for heat, heater not working. Pull back off dryer and check resistance on element, which was good. Check cutoff, bad. Replace cutoff (279816) and test. Dryer has heat.; used 1 279816 ( Cutoff- tml) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77904
Jim
Job Details: 09/24/2021
Customer states that washer is not spinning out clothes. Put into troubleshooting mode, pull codes. F7E6 (motor fault), and F0E5 (off balance) is shown. Clear codes and put into automatic mode. Washer is not agitating. Check for known issue. Washer actuator is not in proper position. Change actuator, and test. Tests good. ; used 1 W10913953 ( Actuator) from stock
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Victoria, TX 77905
Jim
Job Details: 09/24/2021
Customer states that dryer is not heating. Check element resistance, infinity. Element bad. All other checks good. Change element. Test dryer, working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78416
Adam
Job Details: 09/24/2021
Customer complaint of unit not spinning. When I inspected the unit product was full of water and not responding to diagnostic code drain pump continuously running. Unfortunately theres a little bit of a language barrier. But unit will need drain pump and control board at the very least to resolve issue. Unable to run diagnostic control for not responding. Return visit product should be located at Rent-A-Center.
We serviced a
AMANA WASHER
Model NTW4516FW
Near Aransas Pass, TX 78336
John L.
Job Details: 09/24/2021
F2E1 stuck key, ran test on all components. All components passed and function as designed. Recalibrated unit, ran test cycle to verify function. Unit went through cycle without issue, no return of code.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 09/24/2021
Customer complaint of unit not fully Spitting out water. Inspection of unit shows error code for motor fault. Further investigation shows actuator no longer attached to cam assembly service partner in regards to this issue replaced actuator to resolve issue
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Customer complaint of unit not washing. Inspection of unit shows error code for motor faults as well as a service pointer in regards to the actuator being bad. Further inspection shows pin has come loose of the loop on the cam assembly will need to replace the actuator to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 09/24/2021
Inspected unit, found issue to be with exhaust thermostat. Tested all thermostats and element, exhaust only pet that failed. Ordering component to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Portland, TX 78374
John L.
Job Details: 09/24/2021
installed icemaker, icemaker is functioning. Issue has been resolved.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Installed water valve and pump tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Customer complaint of clothes wet at the end of cycle. Inspection of unit shows error code for unbalanced load nothing else. I did notice the load that customer took out of the washing machine during my visit and it was very mixed towels jeans shirts nothing separated. Calibrated unit and ran verification cycle all functions work as designed. I did go over Separating your clothes into like cycles jeans with jeans towels or towels etc. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Corpus Christi, TX 78414
Adam
Job Details: 09/24/2021
Plate of refrigerator left hand rocker switch had fallen out. Replaced rocker switch tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Portland, TX 78374
John L.
Job Details: 09/24/2021
Inspected unit, pulled four codes from unit. Stuck key, off-balance, overload, and motor. Tested components, will need to replace consul suspension and gear case as gear case has leaked out oil.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78410
John L.
Job Details: 09/24/2021
Installed wash plate, tested after installation and issue has been resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Victoria, TX 77905
Michael
Job Details: 09/24/2021
I went out to the location and found the evaporator had built up ice again. I advised the customer to unplug the appliance and allow it to defrost. We are waiting on parts ordered to resolve the issue, per tech line on this unit in the past, to also change out evaporator cover to help resolve the issue, ordered part. Please reschedule the customer when all the parts come in;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Goliad, TX 77963
Michael
Job Details: 09/24/2021
Leaking water per customer. Turned the appliance on and when it started filling I saw water leaking from the motor, ordered the Pump&Motor assembly and rescheduled the customer for the day they asked for.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78408
Adam
Job Details: 09/24/2021
Customer complaint of Washington team taking very long to drain also drain pump will stay running with nothing in the system. Inspection of unit shows error code for long drain. Replace drain pump to resolve issue.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Kenedy, TX 78119
Michael
Job Details: 09/24/2021
Before changing out the receivers I took another look and there is no reason why the receivers need to be changed out, they are not damaged its opened and closing process the hinges just arent catching the door coming down but it is assisted going up. I did find a metal plate on the center of the cavity at the bottom where the door closes that was completely loose, I compared it with the 18 door, it shouldnt be loose, I tighten the screws, the door is now latching properly and not popping open. I called and spoke with Robert SR7731129147, I told him all thats been done and what he thought about door situation. He agreed the receivers didnt need to be replaced and reorder the hinges, thats the only thing that controls the door opening and closing. I asked for the part numbers and reordered the hinges. Please reschedule the customer when the parts come in
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Victoria, TX 77905
Jim
Job Details: 09/24/2021
Customer states that washer is not spinning clothes. Remove lid lock to observe action in tub. Washer agitating, but spun out of control instead of spinning whole drum. Hub bad. Impeller stuck on gearbox shaft, so it got broke. Must replace impeller, cap, and hub screws to correct problem. Please reschedule when parts arrive.;
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78416
Adam
Job Details: 09/24/2021
Customer complaint of unit not spinning. When I inspected the unit product was full of water and not responding to diagnostic code drain pump continuously running. Unfortunately theres a little bit of a language barrier. But unit will need drain pump and control board at the very least to resolve issue. Unable to run diagnostic control for not responding. Return visit product should be located at Rent-A-Center.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 09/24/2021
Customer complaint of unit not fully Spitting out water. Inspection of unit shows error code for motor fault. Further investigation shows actuator no longer attached to cam assembly service partner in regards to this issue replaced actuator to resolve issue
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78413
Adam
Job Details: 09/24/2021
Customer complaint of unit not washing. Inspection of unit shows error code for motor faults as well as a service pointer in regards to the actuator being bad. Further inspection shows pin has come loose of the loop on the cam assembly will need to replace the actuator to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 09/24/2021
Inspected unit, found issue to be with exhaust thermostat. Tested all thermostats and element, exhaust only pet that failed. Ordering component to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Portland, TX 78374
John L.
Job Details: 09/24/2021
Inspected unit, pulled four codes from unit. Stuck key, off-balance, overload, and motor. Tested components, will need to replace consul suspension and gear case as gear case has leaked out oil.
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near Corpus Christi, TX 78412
John L.
Job Details: 09/23/2021
F2E1 stuck buttonF3E2 open shorted moisture sensorTested unit for issues, human interface has the key issue and will need to get replaced. Tested moisture sensor, moisture sensor is faulty and does not read moisture will also need to get replaced to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Corpus Christi, TX 78411
John L.
Job Details: 09/23/2021
Inspected unit, took temperature reading in fridge and freezer compartments. Fridge was not ,maintaining temperature, freezer was spot on. Customer explained that fridge would freeze at times and warm at others. Faulty 3way valve not allowing for distribution of refrigerant. Replace to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alice, TX 78332
Adam
Job Details: 09/23/2021
Inspection of unit shows error code for water temperature over 105. Running thermostat temperature Test shows thermistor is within range. Replace control board to resolve issue
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Taft, TX 78390
Michael
Job Details: 09/23/2021
The strike is broken, Im not sure why I was sent without it, the customer told us what the problem was. Ordered the part and rescheduled the customer ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Kingsville, TX 78363
Adam
Job Details: 09/23/2021
Customer states product is less than a week old and has never cooled since purchase or installation. Inspection of unit shows thermostats are responding compressor is on and running as well as lighting and air circulation but product is not cooling. Ordering compressor to resolve issue. Job will require sealed system technician.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/23/2021
I have verified. F7E1, F7E6, F7E7. Replacing motor and actuator. Control will likely need to be replaced too.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Schertz, TX 78154
Zachary
Job Details: 09/23/2021
Checked range, issue is cooktop spark module continues to ark even after lit and knobs turned on 5 of the 6 burners and even that one does it intermittently.ordering spark module and control as contingency to resolve issues.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near San Antonio, TX 78259
Zachary
Job Details: 09/23/2021
Checked washer, issue is washer not spinning out clothes all the way. Found error code F5E2- lock failure. Cleared error codes and ran diagnostic test cycle. No issues or error codes found. Washer is working as designed. If issue arises again order W11322903 control board and W10804741 door lock for return.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
Zachary
Job Details: 09/23/2021
WP dispatched wrong model#, serial# is correct. Because of that wrong part was ordered for a top load. Checked unit and control panel digit screen has gone out same as last visit from other tech. Fortunately customer can still use washer and seems to be working properly. Unable to check for error codes and run diagnostic cycle to see if there are any other issues. Ordering console to resolve issue and returning as follows.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78232
Jim G.
Job Details: 09/23/2021
I replaced the fan at no charge save the part cost.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/23/2021
I replaced the two bins. However, one of the new bins was cracked in the box. Looks like a manufacturing flaw. I have reordered one of the bins. Ordering two in case another comes damaged as a contingency to cut down on multiple trips. Ill send the other back to vendor.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/23/2021
I worked my backwards and replaced the evaporator cover with old jumper harness. Tested. Replaced harness. Test. We have light. There was a sort in the jumper wire. Unit is now fully functional.
We serviced a
MAYTAG DRYER
Model n/a
Near San Antonio, TX 78213
Sebastian
Job Details: 09/23/2021
Found at the timer to the dryer is malfunctioning cannot even feel it making adjustments when you turn the knob confirm that unit has good power found a large amount of lint buildup took out what I can for now once we get the unit turning will be able to determine if there is more blockage, ordering timer.
We serviced a
WHIRLPOOL WASHER
Model WTW5700AC0
Near San Antonio, TX 78229
Sebastian
Job Details: 09/23/2021
Found that the unit has several error codes including the F 71 everything seems to be working appropriately cannot find the sensor failing in anyway I did fine however oil in the gear case went in spin the unit sounds a little grinding will get worse in the future I found that the wheel at the bottom holding the belt was loose tighten that up and checked all wiring looks good to go explain to customer to get the unit back into 100% condition gear case must be changed out which would climb the value of the unit
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Sebastian
Job Details: 09/23/2021
Found that there was an overload error code on the unit along with the suds error code customers using pods I am unfamiliar with the amount that would be in the pod explain to customer that they should be all right as long as they only use one part at a time explain to customer that we cannot be washing one or two rugs at a time we must have a decent load or frontload style unit does not take a single items very well or very dis-similar weighted items very well cleared out error codes tested unit unit is running smoothly instructed customer to monitor unit and give us a call back if any more errors are generated
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/23/2021
I uninstalled the unit from the cabinet and removed every component from the tub. I replaced the tub and reassembled all components and reinstalled and tested. No more leaks. This unit is now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78216
Zachary
Job Details: 09/23/2021
Checked refrigerator, customer complaint is ice tastes like metal. Tasted ice myself. A hint of metallic. Uninstalled ice maker to check and see if there was any metal present in tray. Looked fine. Installed a new ice maker to cross refrigerator off as cause. Also, this design doesnt have a water filter do that could not be cause. No other issues or errors found. Refrigerator is working as designed.; used 1 W10884390 (Icemaker) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near San Antonio, TX 78240
Sebastian
Job Details: 09/23/2021
Trying to replicate leak I found that there was heavy search on the inside of the unit only evidence of leaking found is into the front of the unit under the service panel attempted to lift the front of the unit as much as possible but theres not very much room unit is booked up against the top of the granite at this point instructed customer to use pods that do not already have pre-loaded rinse aid as this may be causing the unit to become a little bit more sudsy instructed customer to go to a different style of pod as the unit fills rinse aid and independently.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/23/2021
Complaint is unit not drying dishes. Heater is good. Drain is good. Found rinse aid dispenser set at minimum level. Set to highest level. Advised customer to monitor for any issues. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near San Antonio, TX 78250
Sebastian
Job Details: 09/23/2021
Replaced the noise he did fuser tested the new one much quieter unit good to go
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/23/2021
I replaced the timer. We will install the wrinkle control at a later date. It is OOS. This way our customer will have a dryer that will stop during timed dry. I tested unit. It now moves the timer as designed.; O-emld tckt
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1174FZ0
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/23/2021
Our customer has a light problem. I replaced the main control and tested. Unit is now lighting as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near San Antonio, TX 78232
Shawn W.
Job Details: 09/23/2021
The rack parts were broken. I replaced the obviously broken parts but the rack was still not functioning as designed in my opinion. I have no precedence to compare. It could just be a bad design for the adjusters. I have ordered all parts related to know it is functioning as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Bulverde, TX 78163
Jim G.
Job Details: 09/23/2021
There is not a sealed system issue at the reason for the cooling issue is due to a defrosting issue. Despite having been replaced by the previous technician it appears that the control board is malfunctioning. I contacted Rick SR# 7731068991 advised to replaced thermistor as all other aspects are functioning properly.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/23/2021
Replaced faulty deli control and drawer. Issue rsolved .
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model RBS305PDB14
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated the oven panel doesnt work but I think its warm by itself. Try turning off and on the breaker to see if itll reset itself and nothing happened need to order a control board.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/23/2021
Verified proper function. Used wire tie to secure harness. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/23/2021
Complaint is unit will not start cycle. Tested unit. No stored error codes. Ran diagnostics. All test pass. Ran calibration. No issues during testing. Unit is working properly at this time. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS01
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated the icemaker stopped working again found it should be bad water valve on icemaker side re-ordering water valve.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Replaced pump and valve. Tested unit everything working collected P&L 300.52
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near Bulverde, TX 78163
Jim G.
Job Details: 09/23/2021
Replaced the water I let valve as the unit had several waster inlet valve related error codes namely long fill(F8E1). Issue is resolved. The drain pump was not needed.
We serviced a
ROPER DRYER
Model RED4516FW0
Near San Antonio, TX 78253
Sebastian
Job Details: 09/23/2021
9033917859 Thermostat reads according to the new one no need to change out the thermostat after all verified again good temperatures coming from unit found this time Moreland has fallen from the top indicating that they have blockage up at the event exit which is on the roof instructed to have maintenance address this
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated that dishwasher was making grinding noise try changing out drain pump tested unit still making grinding noise found issue to be motor sump assembly ordering part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Bulverde, TX 78163
Jim G.
Job Details: 09/23/2021
I verified a faulty start device. Replaced start device. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78253
Sebastian
Job Details: 09/23/2021
Replace the brackets on the freezer door unit is now sliding in and out as it should customer to monitor unit
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Floresville, TX 78114
Chris S.
Job Details: 09/23/2021
Customer stated dryer was making weird noise found noise coming from control board and kind of drum. Going to order a control board and drum just being sure parts are out of stock.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HB1
Near Converse, TX 78109
Zachary
Job Details: 09/23/2021
Unit is still under warranty according to entitlements. Checked range, light indeed is stuck on. Unable to panel off at board. Button on board is broken. Ordering new control and door latch as contingency to resolve issue. No other issues or error codes found.
We serviced a
WHIRLPOOL DRYER
Model WED8300SW
Near Converse, TX 78109
Zachary
Job Details: 09/23/2021
Checked dryer, heating and operating properly. Checked vent tube and completely clogged with lent and water in it. Customer wanted to go ahead and check cavity of dryer for lent and maintenance prevention. Ventilation mustve been and issue for some time, collected whole grocery bags worth of dense lent in cavity and from vent. Vent goes through roof, recommended getting vent cleaner and someone to install vent cover on roof correctly so rain cannot go down shaft and cause issues again.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ4
Near Ingram, TX 78025
Colton B.
Job Details: 09/23/2021
Replaced control board on microwave. Unit tested and worked good.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78254
Colton B.
Job Details: 09/23/2021
Issue was dryer not stopping. Replaced timer to resolve issue, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Antonio, TX 78253
Colton B.
Job Details: 09/23/2021
Door handle on oven was stripped and the screw was missing. Door handle ordered as well as screw. Will follow up with customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78245
Sebastian
Job Details: 09/23/2021
Customers unit is not showing any error codes and is working to spec at the moment does not appear that rinse aid has ever been used in the unit explain to customer that rinse aid is essential for this unit to dry especially since it does not have any kind of blower system explained as well that with the rents aid dispenser full set to the max setting should get about one month of you set an a minimum setting should be about three months of use right now they have a water softener and it is set to the middle setting which should be about a month and a half to two months of use customer to monitor dispenser.