We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPS00
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/26/2022
Last trip found failing valve. Replaced valve and still having water flow issue. Pulled unit out and removed water supply line, tested pressure there and found water barley trickles out of water supply line. Advised customer to contact a plumber to resolve the water supply issue. No further issues at this point. Unit is functioning properly. Unit is still under manufacture warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Chris S.
Job Details: 04/26/2022
Customer stated the icemaker was still giving out crush ice found issue to solenoid. Replaced solenoid tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near San Antonio, TX 78216
S
Job Details: 04/26/2022
Upon arrival customer stated unit would not spin on sanitize cycle. Tested unit and found no error codes. Turned u it on to see what settings were on the sanitize cycle. Verified that the units spin mode was turned off. Advised customer that units spin mode was off and to increase the speed to have proper draining. Saw that customer install and instruct was not used and were using the customer install and instruct. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY6
Near San Antonio, TX 78249
Drew
Job Details: 04/26/2022
Upon arrival replaced drain tube with kit from service pointer. Customer was still concerned with no ice production. Called tech line spoke with Steve and received Sr 7733523035. Was told to check multiple points for proper voltage. At the ice maker wasnt receiving any, found loose wire on the 12 pin connector. Fixed it, then had proper voltage. Didnt have a proper fill. Used jumper wire to fill. Per tech line customer needs to change filter, if issue is still present replace valve. No further issues at this point. Customer will reach out if valve is needed.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Boerne, TX 78015
Sebastian
Job Details: 04/26/2022
Found that the unit is not engaging in a full spin found an error code for basket engagement failure found that the gear case is definitely leaking oil down into the clutch and slider must rebuild the gear case all the way down and replace basket to resolve issue ; ordrng 1 W11449841 (Gear case) and 1 W11195971 (Stator motor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11178227 (Tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/26/2022
Tested unit. Slow leak from inlet valve. Will replace part. ; ordrng 1 W11175771 (Valve)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS00
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/26/2022
Customer stated message stuck on screen for when attempting to self clean, and message not going away. Attempted to clear message by entering diagnostics, didnt clear message. Reset power to unit and message went away, checked errors and found numerous f6e0 communication errors. Unit needs new console. Contacted AIG to get authorization for repair, spoke with Whitney. Gave Whitney the info she asked for, came back and stated repair is approved, she stated on their end part shows as under 400 so didnt need the authorization. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Boerne, TX 78006
Sebastian
Job Details: 04/26/2022
Found control panel had a cosmetic ding in it ordering new console panel customer to contact us when part arrives. Appears to be under cosmetic warranty; ordrng 1 W11531750 (Control panel)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near San Antonio, TX 78213
Garry
Job Details: 04/26/2022
Customer complaint of touchpad not responding to physical input. Power-cycled unit and found restored functionality to touchpad. Job complete, unit testing good. No further issues at this time.
We serviced a
KITCHEN AID WALLOVEN
Model KODC304ESS00
Near San Antonio, TX 78209
Chris S.
Job Details: 04/26/2022
Dotties office number. Customer stated oven broiler staying on found issue to be faulty control board. Need to oder control board and temperature sensor.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near Corpus Christi, TX 78414
Adam
Job Details: 04/26/2022
Customer complaint of gasket falling off on bottom half of the freezer door. At time of appointment I did try to receipt door gasket but because of something blocking it on the door side in the seam gasket will not fit correctly. Will need to replace freezer door to resolve issue; rqstng P&A on 1 W10634625 (dor-fip bl) and 1 W10518672 (nameplate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78418
Adam
Job Details: 04/26/2022
Received a message from work stating job has been canceled.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78404
Adam
Job Details: 04/26/2022
Customer complaint of unit not turning on. Inspection of unit shows control board not receiving power but socket showing correct voltage. Tried replacing control board with pre-ID component but unfortunately new control board was broken as well. Send back as defective pictures in SD-QuickPic. Order new control board to resolve issue; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Port Aransas, TX 78373
John L.
Job Details: 04/26/2022
Inspected unit, removed drain line from disposal and used wet vac to pull water. Vac was unable to pull water, so removed unit from cabinet and found boot to drain line was pinched off not allowing for water to pass through. Repositioned line to remove stress from drain boot and secured at that position. Tested unit and verified drainage, unit is now pushing water out without issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Corpus Christi, TX 78415
Adam
Job Details: 04/26/2022
Customer complaint of not getting unit to wash or fill with water. Inspection of unit shows error code for Basket re-engagement failure and Water hazard. Manual testing hot and cold valves and drain pump shows no issue with water system. Manually testing between agitate and spin on the other hand shows failure to shift. Will need to replace clutch and slider to resolve the issue; ordrng 1 W10905022 (clutch) and 1 W10905025 (slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Robstown, TX 78380
Adam
Job Details: 04/26/2022
Customer complaint of unit no longer producing ice. Inspection of unit shows icemaker has lost home position and water valve has slight leak. Replace icemaker and valve to resolve issue. Having trouble locating complete icemaker kit. Reschedule job for tomorrow April 27 to contact tech line; ordrng 1 W10498995 (valve-inlt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Corpus Christi, TX 78412
John L.
Job Details: 04/26/2022
Installed icemaker and bin, issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HB1
Near Rockport, TX 78382
Michael
Job Details: 04/26/2022
The top elements arent working. F6E0, 10 different times, oven UI lost communication, per tech sheet, if the oven light comes on and off when the door is open and closed to replace the HMI. Ordered the part, no ETA, please reschedule when the part comes in ; ordrng 1 W11339764 (Control)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Aransas Pass, TX 78336
Michael
Job Details: 04/26/2022
I didnt see anyway to test the agitating cycles manually. Started a wash cycle, its making a rattling noise, canceled the wash cycle and drained the water, tested the spin cycle maker, it sounds smooth and normal, no issue with the gearcase. Removed the wash plate it looks like the wash plate is stripped out where the lock washer sits, I put it back in place and tightened it, still making rattling noise. Ordered the wash plate/complete with washers and the screw. Please reschedule the customer when the part comes in ; snapped 1 QuickPics
We serviced a
KITCHENAID ICEMAKER
Model KUID508ESS1
Near Corpus Christi, TX 78411
John L.
Job Details: 04/26/2022
Installed pump and controller, ran unit to verify function. Unit is now producing a ice as it was designed to do. Issue has been resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78413
John L.
Job Details: 04/26/2022
Installed control, tested after installation. Unit running as designed, issue resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS01
Near Portland, TX 78374
Michael
Job Details: 04/26/2022
The ice maker isnt making ice, tested the harvesting cycle, the test failed 23 motor fault. Confirmed the ice maker is needed, please reschedule the customer when the part comes in ; snapped 1 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Robstown, TX 78380
Adam
Job Details: 04/26/2022
Installed water valve tested unit issue resolved
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78260
Garry
Job Details: 04/25/2022
Job complete.
We serviced a
AMANA WASHER
Model NFW5800HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 04/25/2022
F0E1, F0E2, F5E4 several error codes but the most telling was an oversuds. I verified that the lines are clear and pressure sensor was functional. Educated on detergent levels and cleaning machine. Used wire tie to secure pressure hoses. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78230
Jim G.
Job Details: 04/25/2022
I was able to verify that the machine was simply off. Educated customer on the 1,0 button. Issue is resolved. ; ordrng 1 W11026494 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near San Antonio, TX 78257
Daniel
Job Details: 04/25/2022
Realized upon arrival that I did not have a helper assigned to ticket. Rescheduling for Friday 4-29-22 with helper. ; schdld next appmnt for 4/29 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78250
Garry
Job Details: 04/25/2022
Customer complaint of no-cool in FC & RC. Found issue to be faulty defrost bi-metal. Ordering Evaporator Harness(W11551372) to resolve issue. Defrosted evaporator and placed unit in 8-hour defrost mode for time being. Tech to remember to return unit to factory default defrost setting at time of repair. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11551372 (Evaporator Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/25/2022
Customer stated unit not drying. Found rinseaid not being used. Tested unit to ensure proper functionality. Unit is functioning as designed. Educated customer on importance of rinse aid and how to use unit. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78259
Douglas H.
Job Details: 04/25/2022
Customer stated that sometimes the soap pods wont dissolve and wasnt getting hot. Checked errors found f4e3 wash motor issue and f7e1 heater programmed off due to motor issue. Ran diagnostics testing to check unit, no motor function. Skipped through tests to check the heater circuit. Ordering sump assembly to resolve the issue. Scheduled for soonest availability per NR; ordrng 1 W11087376 (Sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Chris S.
Job Details: 04/25/2022
Customer stated that refrigerator still wasnt cooling and freezer and fridge section. Found issue to be bad evaporator fan motor and evaporator harness ordering evaporator fan motor.; ordrng 1 WP2315549 (evap fan motor)
We serviced a
KITCHEN AID RANGE
Model KSGB900ESS5
Near San Antonio, TX 78201
S
Job Details: 04/25/2022
Upon arrival customer stated units bottoms drawer was not flush. Found that the right side rail came off. Readjusted rail and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78249
S
Job Details: 04/25/2022
Upon arrival customer stated unit would not heat. Tested unit and verified a faulty heating element. Replaced heating element with new and tested unit. Unit functions as designed. No further issues at this point. ; used 1 279838 (Heating element) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ04
Near San Antonio, TX 78254
Garry
Job Details: 04/25/2022
Customer complaint of ice accumulation on evaporator cover. At the time of my arrival unit had successfully defrosted, but Defrost Thermostat showing shorted in diagnostic testing. Remove unit from Adaptive Defrost and placed it into Forced Defrost to routinely defrost every 6 hours. Ordering Evaporator Wire Harness(W11260592) to resolve issue. Tech must remember to remove unit from Forced Defrost and return defrost programming to factory default setting of Adaptive Defrost at time of repair. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11260592 (Evaporator Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78253
Jay
Job Details: 04/25/2022
Complaint is that unit is not cooling or freezing . Model and serial number were different from ticket to Id tag. Changed to show correct. Unit is in warranty. Part not applicable to unit. Ordering correct part. Customer asking for first availability of the day. ; ordrng 1 W11547180 (Start device)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78217
Chris S.
Job Details: 04/25/2022
Customer stated that led module fridge doesnt work replaced led module. Tested unit everything working properly. P&L are covered per service pointer S84638.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS4
Near San Antonio, TX 78247
Douglas H.
Job Details: 04/25/2022
Customer stated unit giving loud noises during baking., had video of the noise. Found to be caused by the convection fan. Found that the fan blade was slightly warped after I removed the convection assembly cover. Adjusted the fan blade to resolve the issue. Unit testing good now. No further issues at this point. If issue persists please Order W11414552 convection assembly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78247
Daniel
Job Details: 04/25/2022
Customer reported freezer ice maker not producing ice. After inspection found that ice maker had ice in it but had not dumped the ice. Checked for voltage on ice maker and ice maker was getting proper voltage. Made ice maker harvest and ice maker successfully dumped ice and re filled. Ordering new ice maker due to ice maker never dumping ice and stopping production for no reason. Will return with part to repair. ; ordrng 1 W10886939 (Freezer ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78238
Garry
Job Details: 04/25/2022
Customer complaint of icemaker not dispensing ice. Arrived to find ice chute completely filled with collection of crushed ice and water. Potential issue with Separator Assembly, possible blockage from crushed ice preventing separator door from closing properly. Cleared ice blockage and tested dispenser. Dispenser working as designed. Ordering Separator Assembly(W11098702). Customer to monitor function for repeat of same issue and to communicate with me upon my return. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11098702 (Separator Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/25/2022
Customer reported a cooling issue. Cooling issue caused by the faulty Evap harness that was ordered on first visit as the Evap is frozen over completely. All parts previously ordered are needed to resolve the issues unit is having. ; O-emld tckt
We serviced a
JEN AIR COOKTOP ELECTRIC
Model JED8430BDB
Near San Antonio, TX 78258
Douglas H.
Job Details: 04/25/2022
Customer stated RF burner not functioning properly, found issue with burner as has a burnt out portion on the element and found the infinite switch isnt send proper voltage. Ordering burner rf and rf switch to resolve the issue. ; ordrng 1 WPW10162365 (Element RF) and 1 WP74008248 (Infinite switch)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS04
Near San Antonio, TX 78248
S
Job Details: 04/25/2022
Upon arrival with the assistance of Doug we replaced the top blower. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ7
Near Helotes, TX 78023
Sebastian
Job Details: 04/25/2022
Found that the relay from the control is not feeling any power to the lights whatsoever pictures and video were taken dont know how to attach a video but upon request can provide. Control is on back order customer reach out when part arrives; rqstng P&A on 1 W11552018 (Control)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC75EC0HV01
Near San Antonio, TX 78245
Jay
Job Details: 04/25/2022
Replaced control and ui. No codes. Broil working now.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near Rio Medina, TX 78066
Jesus C.
Job Details: 04/25/2022
Performed evacuation and recharge of unit following service pointer provided. Having same isssue. Called tech line. Unit is not repairable. Customer will need to contact customer service for further assistance. File number 7733459191. Customer service numnpber 1 (866) 698-2538. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/25/2022
Tested unit. Water leaking from front of tub. Set unit leaning back. No leaks during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Helotes, TX 78023
Sebastian
Job Details: 04/25/2022
Not sure how we ended up with the wrong control but somehow we got the wrong control order and correct control to resolve issue; rqstng P&A on 1 W11024149 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78253
Jay
Job Details: 04/25/2022
Replaced washplate. Also checked for any damage to tub. None found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Castroville, TX 78009
Jay
Job Details: 04/25/2022
Replaced damper. Verified it opens and no leaks when shut. Unit testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/25/2022
Fridge moved across the street to 12631 Cygnus. Tested unit. No display from control. No cooling. Control not responding. Cannot enter programming mode. Will need to replace control. ; ordrng 1 W11524469 (Control)
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REM00
Near Boerne, TX 78006
Douglas H.
Job Details: 04/25/2022
Last trip found failing damper control. Replaced damper to resolve the issue. Unit testing good now with normal noise.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/25/2022
Tested unit. Found wiring damaged at terminal block. Repaired wiring. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near San Antonio, TX 78258
Jim G.
Job Details: 04/25/2022
I replaced the ice chute door. Issue is now resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Jay
Job Details: 04/25/2022
Removed panels. Removed and reinstalled ice maker. Reinstalled components. But would make a loud noise every ~10 minutes. Waited 20 and no noise. Tested ice maker. Unit harvest and fills. Unit testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Converse, TX 78109
Daniel
Job Details: 04/25/2022
Customer reported ice maker not working once again. Upon arrival found water chute on ice maker frozen up which was causing water to pour into ice bin when ice maker would call to fill. Called tech line and techline stated to make sure freezer was at 3-4 degrees. I dont have a temp probe but I adjusted freezer to 3 degrees and let customer know to keep an eye on food items and see if the temp change prevents the ice maker from freezing up. Tech line stated for me to return with water valve in case water valve is leaking water into ice maker. Ordering water valve. Will check on ice maker next visit to see if the temp change made any difference. Sr 7733510427; ordrng 1 W11043013 (Water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78260
Jim G.
Job Details: 04/25/2022
I attempted to repair the machine and had to use the module. Kurt SR# 7733507464 I verified a broken wire to the freezer module. Techline deemed it unrepairable.
We serviced a
JENNAIR ICEMAKER (STANDA
Model JUIFX15HX00
Near Boerne, TX 78006
Drew
Job Details: 04/25/2022
Upon arrival unit had no power. Removed unit and found a loose wire at the compressor unplugged and re plugged unit. Unit turned on. Unit had a full reservoir, emptied out reservoir. Ran diagnostics and unit shorted out after fill. Called tech line spoke with Ed received Sr 7733514071. Found leaking from insulation and drain tube from bin. Was told to shave the outer portion of the tube as it may have prevented a seal, did so, and didnt resolve issue. Was told to plug the hose and see if it still leaked which it did. Was told to give the customer the Sr # and someone from whirlpool customer service will reach out to customer. Called tech line again to update number as we had the wrong one, spoke with Kurt. No further issues at this point until engineers get bad to tech line.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Bandera, TX 78003
Sebastian
Job Details: 04/25/2022
Adjusted door tightened hinges and fixed freezer drawer dragging issue. Kind of handles found a scratch but unit is out of cosmetic warranty
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Atascosa, TX 78002
Jay
Job Details: 04/25/2022
Found evidence that splutch was not engaging properly. Replaced splutch and belt. Ran diagnostic. Unit testing good no more clicking or squealing.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near Mico, TX 78056
Sebastian
Job Details: 04/25/2022
Found that the unit is registering for even though its empty indicating the sensor is faulty coating for pump replacement customer also explained that ice would be touching the probe in the unit would continue to make ice check resistance of thermistor with no ice touching the bin found resistance to be about 4K the thermistor is definitely off ordering thermistor as well adding in filter and cleaner instructed customer that I will start off a cleaning cycle; ordrng 1 W11542867 (Pump) and 1 F2WC9I1 (Filter) and 1 W11179302 (Cleaner) and 1 WPW10511923 (Thermistor)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Adkins, TX 78101
Daniel
Job Details: 04/25/2022
Customer reported dryer not starting up. Upon arrival customer powered on unit and unit started up as needed. Customer stated he hadnt been able to use unit for 2 days. Customer had flipped breaker. Only error code found was F2E1 which was hmi stuck button which is usually caused by someone holding button for too long. Cleared error code. Tested unit in multiple cycles and found no issues at all with unit starting up. Heating element kicked on as needed. Perhaps unit just needed hard reset. Unit functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8700EC1
Near San Antonio, TX 78232
S
Job Details: 04/25/2022
Upon arrival customer stated unit would not heat and had a terrible experience from the last company out to service the unit. Noticed multiple screws missing which are on order. Also verified a faulty heating element and thermostats. Ordering thermostats to resolve issue. Replaced faulty heating element that I was sent with since the last one had burnt out. Order the high limit thermostat as well as 8 missing screws. WP8557403 high limit thermostat and WP489463 screws; ordrng 1 WP8557403 (High limit thermostat) and 8 WP489463 (Dryer screws)s
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78229
Garry
Job Details: 04/25/2022
Customer complaint of icemaker overproducing ice. Found issue to be disconnected bail arm. Reconnected bail arm and returned unit to operation. If customer continues to experience this issue, Icemaker(W11556926) will need to be replaced. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near Mico, TX 78056
Sebastian
Job Details: 04/25/2022
Replaced water valve found that unit only has cold water and on and on one side was unable to save tubing. Unit is only hooked up to cold water right now
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/25/2022
Customer does not need service at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78254
Sebastian
Job Details: 04/25/2022
Found that the drain system was plugged up with no air gap also went over how the soap system works with customer for contingency replace two parts the last technician ordered control and soap sensor as the soap sensor system was acting a little wrong explain to customer that we have it set the times too but ultimately the soap thats in there is not concentrated so it might over soap and not read soap correctly at the sensor level
We serviced a
SAMSUNG DRYER
Model DV48H7400E
Near San Antonio, TX 78254
Sebastian
Job Details: 04/25/2022
Customer was unaware of the warranty situation being that the unit began to spin again for him hes gonna wait till it fails again before committing to service fee
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED8430BDB
Near Boerne, TX 78006
Drew
Job Details: 04/25/2022
Customer was concerned with the cost of sc dude to age of unit and ultimately decided to not proceed with repair
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near San Antonio, TX 78258
Jim G.
Job Details: 04/25/2022
I replaced the faulty console. Issue is resolved. Tested thoroughly.
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Cibolo, TX 78108
Chris S.
Job Details: 04/25/2022
Customer stated that washer was leaking on bottom right side. Found issue to be sock was stuck on top of tub ring and when using fabric softener it would over flow. Fixed issue tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78232
S
Job Details: 04/25/2022
Upon arrival customer stated they had concern with water leaking out of the dispenser. They also stated the unit stopped leaking a few days ago and meant to cancel. Checked seals and dispenser and everything is functioning properly. Leak was from the ice bin from the initial ice that was made and melting slightly. Advised customer that if the unit has any issues to contact us again to resolve any issues. Customer satisfied. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near San Antonio, TX 78251
Jay
Job Details: 04/25/2022
Drawer stop had fallen off. Reinstalled stop, reinstalled drawer. Unit working.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS00
Near Boerne, TX 78006
Drew
Job Details: 04/25/2022
Upon arrival found service matters has a mislabeled part under main harness which is actually the signal harness. Went to marcone and found the main harness ; ordrd 1 W11225370 (harns-wire)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near San Antonio, TX 78209
Garry
Job Details: 04/25/2022
Customer complaint of icemaker not working. Arrived to find multiple component failures. Obvious sealed system leak, recirculation pump/water level sensor, and ACU not sending proper voltage to inlet water valve. Checked continuity of inlet valve harness and found continuity in both line and neutral wires. All connections good. Verified ACU failure with Techline(Andrew SR#7733188117). If customer decides to repair unit, Sealed System Tech will be needed and parts order will be as follows: 1 Compressor(WPW10605286 ), 1 Evaporator(WPW10218037), 1 Drier(WPW10200037), 1 ACU(W11034363), 1 Recirculation Pump(W11542867), and 1 Inlet Water Valve(W10897719).Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Cibolo, TX 78108
Chris S.
Job Details: 04/25/2022
Changed lid latch per tech line last time I was there. Tested unit and still not working. Called tech line spoke with Steve found that filter board is faulty. Ordering part and it is out of stock.; ordrng 1 W11033573 (Filter)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Helotes, TX 78023
Drew
Job Details: 04/25/2022
Upon arrival removed water remaining in bucket. Tried running diagnostics. Drain pump failed. Cleared out pressure sensor as it had blockage from oversuds. Tried running diagnostics again and drain pump didnt work again. Checked van for ts. Found I had the correct drain pump. Upon removed the old one found broken wires to the drain pump. Spliced the wires and used wire nuts to connect the wires again. Unit is functioning now but will need a wiring harness. Will also need a gearcase and parts in case i have to break the wash plate cause a very loud squeaking noise. Gearcase is OOS ; ordrng 1 W11590868 (Wiring harness) and 1 W11423758 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W10752187 (screw)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GM0
Near Shavano Park, TX 78231
Drew
Job Details: 04/25/2022
Upon arrival found a bend in the panel not allowing door latch to fully catch and also has a few dents from installer. Ordering new to resolve issues ; ordrng 1 W11292033 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78260
Jim G.
Job Details: 04/25/2022
I contacted techline and spoke to Adrian SR# 7733505196 advised shelfs in from of air damper will cause unit to cooling excessively because of the intake. Adjusted to temps to 3 degrees in FC and 40 RC per techline instruction.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Live Oak, TX 78233
S
Job Details: 04/25/2022
Upon arrival customer stated unit would sound weird when draining and the error code f2e2 would show up multiple times. Per service matters pointer replace the ui/fascia to resolve issue. Also noticed the drain hose was extremely warped. Parts are OOS. Ordering 1 W11478526 ui and fascia, W11263349 drain pump, and DRNEXT4 drain hose extension kit to resolve issue. ; ordrng 1 W11130429 (Assembly fascia) and 1 W11263349 (Drain pump) and 1 DRNEXT4 (Drain hose extension kit)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NRTS3
Near San Antonio, TX 78250
Sebastian
Job Details: 04/25/2022
Replaced bin thermistor unit is working as it should customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Universal City, TX 78148
Chris S.
Job Details: 04/25/2022
Customer wanted to have refrigerator tested and make sure ice maker was working right because it wasnt making ice. Found issue to be water was not installed properly. Fixed water filter tested unit everything started working as designed no further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Converse, TX 78109
Chris S.
Job Details: 04/25/2022
Called tech line spoke with Andrew SR 7733504968; rqstng P&A on 2 W10857622 (switch-inf)s and 1 W10911303 (switch-inf)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model W5CE3024XS00
Near San Antonio, TX 78253
Jay
Job Details: 04/25/2022
Replaced heating element and infinity switch. Unit working.
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5530AAS3
Near San Antonio, TX 78259
Jim G.
Job Details: 04/25/2022
Customer needed to co tact installer not us as we do strictly repairs.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Corpus Christi, TX 78415
Adam
Job Details: 04/25/2022
Customer complaint of unit not starting when pressing start button. Inspection of unit shows push start switch not properly seated. Repositioned switch tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Corpus Christi, TX 78415
Adam
Job Details: 04/25/2022
Customer states came home from work one day and the unit was no longer cooling. Inspection of unit shows Evaporator fan control and thermostats all in working condition unfortunately job will require a sealed system technician. Ordering dye dryer to resolve issue. Job will require and sealed system technician as well as to count for labor; ordrng 1 W10669573 (drier) and 1 W10448874 (device,start)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Corpus Christi, TX 78414
Adam
Job Details: 04/25/2022
Sr#7733511951. Customer states unit will power off and trip breaker at the beginning of the sensing cycle. Inspection of unit shows no air codes. Manually testing functions show everything working as designed. Call tech line to troubleshoot the issue SR number above after extensive testing It was determined that the problem would lay either between capacitor or breaker itself. After running power cord to a different power source unit ran as designed. Vice customer to contact professional electrician to resolve issue.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Corpus Christi, TX 78413
Adam
Job Details: 04/25/2022
Unfortunately during installation I noticed piece that had to be re-ordered also was received broken in the box pictures in SD-QuickPic. Re-ordering basil and latch to resolve issue. When I found out this issue I did try to make contact with customer but were knocking on the door occupant states that he would be right back tried calling number on file but every time number was dialed it would just say number failed and then hang up Ill try to call later today to pass on the information; ordrng 1 W11032875 (Latch) and 1 W11215078 (Basil)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS04
Near Port Lavaca, TX 77979
Michael
Job Details: 04/25/2022
Water leaking on the left corner of the freezer door.. I removed the door and found a sheet of ice at the bottom of the cabinet. Removed the ice with a putty knife, I could see ice obstructing the drain hole to the evaporator pan, removed the back cover and drain tube,its clear of obstruction. I used a steamer from the top and underneath where the drain line is, the obstruction released and all the water drain out, the appliance is draining and working normal
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78404
John L.
Job Details: 04/25/2022
Inspected unit, was able to find source of leak. Leak on unit is not water but lubricant from gear case. Seal and gear case has broken and caused unit to leak lubricant. Oh from cuckoos has coded and affected the components under units these will also need to be replaced. Ordering gear case, motor, actuator, drive pulley, and belt to resolve issue.; ordrng 1 W10870912 (gearcase) and 1 W11222394 (Motor) and 1 W10815026 (actuator) and 1 W10721967 (drive pulley) and 1 W10866238 (capacitor)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Corpus Christi, TX 78413
Adam
Job Details: 04/25/2022
Install control board display and thermostats as well as heating element. Tested unit issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUID508ESS1
Near Corpus Christi, TX 78411
John L.
Job Details: 04/25/2022
Its beginning to install a control, find recirculation pump hes having issues. Will need to replace pump to resolve this issue, it shows that we have a pump on hand. Will reschedule for tomorrow. Will hold onto control until pump is on hand.; ordrng 1 W11542867 (Pump)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Corpus Christi, TX 78414
John L.
Job Details: 04/25/2022
Installed valve and harness, recalibrated unit and tested after installation. Issue on unit resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Corpus Christi, TX 78413
Adam
Job Details: 04/25/2022
arrived at customers location to diagnose dryer. Customer states retailer has already come and picked up the products and given in exchange or refund. Due to the fact that Retailer failed to inform us that product was a return and customers no longer in possession of the product but we did come to the customers location they should be billed accordingly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Port Lavaca, TX 77979
Michael
Job Details: 04/25/2022
The temperatures were within range. The customer realized that there was a control in the RC that could change the temperature, he lowered the temperature and the compressor turned off, the appliances is working normal
We serviced a
KITCHENAID WALL OVEN
Model n/a
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 04/22/2022
Found the thermal fuse was dead no fuse in truck stock ordering new fuse and sensor; ordrng 2 W11204568 (Thermal fuse)s and 1 W10859573 (Sensor)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78244
S
Job Details: 04/22/2022
Upon arrival switched out faulty timer. Removed lint pipe and found that the exhaust was completely clogged. Removed clog and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78250
Jesus C.
Job Details: 04/22/2022
Tested unit. Found bad door switch. Replaced latch. No further issues. Job complete.
We serviced a
LG WASHER
Model WT7500CW
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/22/2022
Complaint is water coming out of valves even while powered down. Tested unit. Valves are shutting off at this time. Recommend replacing valves. Gave estimate for repairs. Part 45. Labor 80. Collected service fee. Will install part on next visit.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78254
Jesus C.
Job Details: 04/22/2022
Customer does not need service.