We serviced a
WHIRLPOOL DRYER
Model WED4850HW
Near San Antonio, TX 78211
Jesus C.
Job Details: 06/18/2021
Tested dryer. Unit not heating. Found wiring at terminal block damaged. Repaired wiring. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 06/18/2021
Issue was wet clothes at end of cycle. Found over suds error code on unit as well as the spin turned off or at a very low setting on multiple cycles. Finding these to be the issue. Upped spin settings on a few cycles to resolve that issue. Unit testing good right now.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS03FTSS3
Near San Antonio, TX 78233
Zachary
Job Details: 06/18/2021
"Checked dishwasher and ran diagnostic cycle. Customer complaint is dishes are not getting clean. Everything ran well during cycle, drain pump worked, but it appears check valve is stuck open in high drain loop hose causing dirty water to reverse back into dishwasher during cycle. Ordering drain hose and drain pump as contingency to resolve issue.; ordrng 1 WPW10545278 (Drain hose) and 1 WPW10348269 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78259
Zachary
Job Details: 06/18/2021
"Checked refrigerator, problem is ice maker not working. Tested valve and had bad resistance reading. Replaced valve. Checked ice maker found all iced up. Once removing completely and thawed out found piece of styrofoam at base of fill funnel for ice tray. Removed, reinstalled tested icemaker and made it through complete harvest checked good. Tested icebox fan, auger motor, ice maker thermistor, and ice door, all checked good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78259
Zachary
Job Details: 06/18/2021
"Checked refrigerator, original complaint was that light in freezer would not come on. Upon arrival customer stated she had messed with the switch and light came back on but still wanted us to look over fridge. Checked fridge and everything appeared to be working as designed. Educated customer on panel features and filter changing, also emailed customer owners manual. Let customer know about ESP and emailed her the handout with our tech info."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Helotes, TX 78023
Douglas H.
Job Details: 06/18/2021
Previous tech found faulty control. Confirmed diagnosis. Replaced control to resolve the issue. Calibrated unit. And ran auto testing to check unit. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Antonio, TX 78249
Sebastian
Job Details: 06/18/2021
Replace the duct control fan and thermistor also set the freezer camper all the way to the coldest setting hopefully this resolves issue I cannot believe there is a leak and I dont believe anything is failing right now there a thermostat is reading about 10? in the freezer but everything in there is frozen solid
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78253
Richard G.
Job Details: 06/18/2021
Replaced icemaker and filter housing. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBS104ESS03
Near Helotes, TX 78023
Douglas H.
Job Details: 06/18/2021
Customer stated last digit on display not working properly. Confirmed that. Unit needs new display board. Ordering ui board to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W10891907 (Ui board)
We serviced a
KITCHENAID RANGE
Model KFGC500JMH
Near San Antonio, TX 78253
Richard G.
Job Details: 06/18/2021
Replaced igniter. Tested to complete. Unit is good to go.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCCP50MA-1SS
Near Boerne, TX 78006
Colton B.
Job Details: 06/18/2021
"Issue was impartial ice cubes. Replaced evaporator thermistor per Scotsman techline. Customer will monitor production and size of ice cubes over the next 24 hours, will call back if issue isnt fixed. Collected P&L."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near San Antonio, TX 78254
Douglas H.
Job Details: 06/18/2021
Upon arrival customer met me at the door. Customer advised they returned the unit to Lowes and service wasnt needed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Colton B.
Job Details: 06/18/2021
"Issue was that upper spray arm fell off. Reattached spray arm and ran unit. Unit testing good. Pressed down on spray arm to make sure it was in there securely, it was."
We serviced a
JENN-AIR COOKTOP GAS
Model JGCP436HL00
Near San Antonio, TX 78209
Zachary
Job Details: 06/18/2021
"Checked cooktop, customer complaint is that Island trim is not quite long enough. Ordering new trim piece to try and resolve cosmetic issue. Cooktop is within 30 cosmetic. Part is OOS, will need to be scheduled when available.; ordrng 1 W11355760 (Island trim)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78253
Richard G.
Job Details: 06/18/2021
Customer complaint is that the filter housing is not latching. Verified issue. Replace base and housing. Unit is good to go.
We serviced a
SAMSUNG WASHER
Model WF45M5500AP/A5
Near Pleasanton, TX 78064
Chris S.
Job Details: 06/18/2021
8302811396 customer stated washer wouldnt washer found issue to be bad shock absorbers. Ordering parts; ordrng 4 DC66-00470A (Washer shocks)s
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78253
Richard G.
Job Details: 06/18/2021
"Customer complaint is that the bottom of the oven is bowed and sticking up in the back right. Replaced bottom of oven, unit is good to go."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Castroville, TX 78009
Richard G.
Job Details: 06/18/2021
"Customer complaint is that the unit is not heating well, and the upper rack is broken. Verified broken rack. Repaired with adjuster kit. Tested out heater. It is working properly. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near San Antonio, TX 78253
Richard G.
Job Details: 06/18/2021
Replaced rails and bin. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FH
Near San Antonio, TX 78250
Sebastian
Job Details: 06/18/2021
Replace side panel Which was covered by whirlpool Confirmed with whirlpool on partner team that this is the case but last technician did not give a quote on labor could not collect as customer was unaware that there would be labor Technicians no still show any indication of charging for labor or anything else
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78254
Douglas H.
Job Details: 06/18/2021
"Customer stated unit wasnt installed properly. Found that to be correct, installers didnt secure unit in cabinet. Advised to have builder/installer come back to properly secure unit. Advised we couldnt do it since it is an installation issue and the wood has never been screwed into. Unit is functioning as designed. Just needs to be secured into the cabinet. No further issues at this point."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78254
Douglas H.
Job Details: 06/18/2021
Previous tech found stripped set screw on left fridge door and faulty freezer light switch. Replaced both parts to resolve the issues. Unit testing good now. No further issues at this point. If issue with fan continues would need W10503278 electronic control
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78254
Douglas H.
Job Details: 06/18/2021
Unit not powering on. Verified proper voltage to unit and properly polarized. Found cause to be faulty control. Ordering control to resolve the issue. Unit under warranty per closing documents. ; ordrng 1 W11087226 (control elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78251
Sebastian
Job Details: 06/18/2021
#583 583# Found that the shoot was clogged up unit was in shaved ice mode the flapper on the dispenser seems to be working appropriately the only thing that I could see that might be wrong is the ice container crushing mechanism being a little wobbly along with the flat being very wobbly inside the ice container ordering ice container to try to resolve issues. Part is on back order parts team to reach out when available; ordrng 1 WPW10558423 (Ice container)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near San Antonio, TX 78249
Shawn W.
Job Details: 06/18/2021
"I turned off the power to the unit at the circuit breaker. Uninstalled the cooktop rating it on pads. I removed the screws for the cooktop, replaced and reinstalled screws. Reinstalled cook top back into the cabinet. Turned power on and tested. Unit is fully operational."
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HB1
Near San Antonio, TX 78253
Richard G.
Job Details: 06/18/2021
Customer complaint is that when using the bake she smells a lot of gas and the burner doesnt seem to be lighting. Set unit to bake and verified issue. Ordering regulator.; ordrng 1 W10919226 (Regulator)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Boerne, TX 78006
Colton B.
Job Details: 06/18/2021
"Issue is a LOC on display with no operation. Finding issue to be the control lock was turned on. Turned off control lock, unit tested good."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS02
Near San Antonio, TX 78209
Zachary
Job Details: 06/18/2021
Checked refrigerator ice maker. Ice maker would run complete harvest but would not initiate valve. I was able to actuate valve manually. Replaced ice maker tested and all checked good. Refrigerator is working as designed. Collected military service call rate. Authorization for P+L is listed.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE01
Near San Antonio, TX 78245
Richard G.
Job Details: 06/18/2021
Thawed out unit. Replaced thermistor. Unit shows good frost pattern. Tested to complete. Unit is good to go. Collected labor and parts cost.
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/18/2021
"Replaced control, console, and lid lock assembly. Tested out unit. Unit is good to go. Customer found model/sn tag, took quick pic."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78253
Richard G.
Job Details: 06/18/2021
"Replaced gear case, motor, hub, shifter, cam assembly and agitator. Calibrated unit. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78228
Sebastian
Job Details: 06/18/2021
Found that unit has the new style actuator which consistently fails me temporary repair by replacing it for today explain to customer that I cannot guarantee it will last calibrated unit checked her agitation several times it looks like its holding explain to customer that I will need to be ordering an actuator and a clutch for good measure Parts show available at vendor. Parts team to reach out when available; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Splutch)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF305ESS02
Near San Antonio, TX 78209
Jim G.
Job Details: 06/18/2021
Re-secured door handle. Cleared obstruction and freed up door to move properly. Explained ice is collecting under freezer from particles of bagged ice stored just above it. Advised to used a storage container instead.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGD500GSS00
Near San Antonio, TX 78248
Shawn W.
Job Details: 06/18/2021
I called our customer to let her know I was on my way. Our customer was able to produce a receipt from Factory Builders with a delivery date of 12May2020. This unit is in warranty. Picture of receipt included. I replaced the bezel knobs. The unit is now functional sound.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NHZS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/18/2021
Our customer had a handy man disassemble the unit considerably and determine it needs a water level sensor tweet they ordered. We decided that they will move forward with their handy man to reassemble it and test the unit after the water level sensor is put on. I provided our phone number on the magnet and asked them to give us a call if they want put it tested. It would be way cost prohibitive for me to reassemble with no guarantees. Nothing charged to the customer. I was there about 5 minutes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/18/2021
The sound had gotten louder since my first visit. I replaced the damper. Ran test 3 to open and close the damper in service diagnostics. The door is now opening and closing with no noise. Unit is now fully functional.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/18/2021
"I replaced the top as requested by uninstalling the control, water valve, soap dispenser, bleach dispenser, lid lock, lid, lid hinges and power cord. I reinstalled all components then put the top back on the unit. Our customer inspected the unit and was satisfied. Unit is now fully operational."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Adkins, TX 78101
Chris S.
Job Details: 06/18/2021
Didnt have gasket with me need to reschedule also to change gasket have to cut gasket. Better way would be to order whole door comes with new gasket installed. Need authorization.; rqstng P&A on 1 W10919622 (dor-fip)
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 06/18/2021
Upon arrival customer stated that they dont need service.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Converse, TX 78109
Chris S.
Job Details: 06/18/2021
Customer stated that range would not turn on at all. Found issue to be faulty control board. Replaced control board. Tested unit everything working properly. Also might have scuffed floor took quick pic of floor customer mom was there let her know to tell homeowners and have them send estimate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78263
Chris S.
Job Details: 06/18/2021
Replaced evaporator fan motor and fan blade tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near San Antonio, TX 78239
Chris S.
Job Details: 06/18/2021
Replaced sensor. Tested unit everything working properly. Collected P&L 263.66
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Schertz, TX 78108
Chris S.
Job Details: 06/18/2021
Customer stated that unit had been work. I ran test to make sure everything was good everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Boerne, TX 78006
Colton B.
Job Details: 06/18/2021
Issue is that unit is not letting customer choose between crushed and cubed ice intermittently. Ordering new solenoid and UI to resolve issue. Will call customer when parts come in. Gate code is #9090; ordrng 1 WPW10309866 (Solenoid) and 1 W11284720 (UI)
We serviced a
JENNAIR Refrigerator
Model n/a
Near San Antonio, TX 78253
Sebastian
Job Details: 06/17/2021
Found at the water valve is not pushing water through ordering valve and housing verified water supply behind refrigerator will input information for call on next visit as I was unable to pull the car up while I was there as it did not populate did however pull the part numbers that I need so that when I return all I have to be able to do is charge for parts and labor collected second rate fee on call number 88310 ; ordrng 1 WP67005154 (Valve) and 1 WP67004106 (Head)
We serviced a
SAMSUNG REFRIGERATOR
Model RFG238AARS/XAA
Near San Antonio, TX 78266
Zachary
Job Details: 06/17/2021
"Upon replacing RC defrost sensor(thermistor), never had evap fan motor panel on. I believe there is a bad fan motor. Customer wanted part in ASAP and ordered from Amazon. I expressed no warranty on part like we have with our vendor. I force scheduled for Monday afternoon. Did not quote any more labor for fan motor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Schertz, TX 78108
Zachary
Job Details: 06/17/2021
"Checked refrigerator found freezer light out. Replaced module, and rest of refrigerator is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Cibolo, TX 78108
Zachary
Job Details: 06/17/2021
Replaced lower harness due to it being compromised feeding to terminal block. Tested range all functions checked good. Range is now working as designed
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS309BSS01
Near Kerrville, TX 78028
Colton B.
Job Details: 06/17/2021
"Issue is a non operational turn table. Upon reading the service manual this is a two man job and will require extra time to work. Tried to pull oven out, but the lip of the cabinet is slightly elevated, which raised concerns about damaging cabinetry without two techs. I am also ordering a new control just in case that is the issue. Id like to be 100% certain that the turntable is the issue due to the amount of work it will take to replace it. Control should be in before the next appointment as it is in stock. Customer is okay with rescheduling with second tech. Next available day is July 1st, scheduling for then.; ordrng 1 W10915648 (Control)"
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KEBC107KSS05
Near Kerrville, TX 78028
Colton B.
Job Details: 06/17/2021
"Issue is that the unit powered off in self clean and now will not heat. There is a service pointer for this issue that wants me to replace the blower and thermostat. Ordering both to resolve issue, will call customer when they get in. The repair is covered with S code S16122. ; ordrng 1 WPW10176670 (Blower) and 1 WP9759242 (Thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Kerrville, TX 78028
Colton B.
Job Details: 06/17/2021
Issue was a no cool refrigerator that dropped power every 30 seconds after power up. Found issue to be the freezer ice maker. Unplugged connector from control so that the unit would cool. Ordering new ice makers and an evaporator cover per techline Instructions. Will return on July 1st to install parts. ; ordrng 1 W10889841 (Evaporator Cover) and 1 W10898228 (Ice maker) and 1 W10898289 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/17/2021
Our customer has a dent on the lower right side of the console. Picture included. I replaced the console. Unit is now fixed.; schdld next appmnt for 7/2 FRI !
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near San Antonio, TX 78212
Sebastian
Job Details: 06/17/2021
7731032089 unit not cooling whatsoever compressor not kicking on Unit needs new Orion box as per tech line confirm this myself as well double checked resistance to compressor windings with sealed system tech over phone appears to be checking. Will have to update authorization for parts putting in for authorization jx9r800dpl1 Authorization to replace box and have labor paid for as well new authorization number issued June 17; ordrng 1 W11131873 (Orion box)
We serviced a
AMANA WASHER
Model NTW4516FW
Near San Antonio, TX 78209
Sebastian
Job Details: 06/17/2021
Unit had an error code for actuator failure replace actuator calibrated unit and tested good to go
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model UN324A-1A
Near Pipe Creek, TX 78063
Douglas H.
Job Details: 06/17/2021
"Last tech notated Scotsman tech support needed a pressure check run. Idle pressure with unit off, low side at 65 psi high side around 65 psi. No change to pressures when compressor supposed to kick on. It doesnt appear that the compressor is coming on. Finding issue to be starter and overload. Ordering both to resolve the issue. Only way get the over load is to order compressor assembly. Ordering compressor to resolve the issue. ; ordrng 1 18-8979-21 (Compressor assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
Found the reservoir was frozen constricting the water flow. I had to cut the the filter out let tubing to free it rendering it unusable. ; ordrng 1 W11204869 (Reservoir) and 1 WPW10279885 (Filter outlet Tubing)
We serviced a
JENNAIR COOKTOP GAS
Model JGCP536WP02
Near Comfort, TX 78013
Colton B.
Job Details: 06/17/2021
"Issue was clogged orifices of LF burner. Replaced orifices on all of cooktop, unit testing good. Collected P&L."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Converse, TX 78109
Zachary
Job Details: 06/17/2021
Checked refrigerator original complaint was no water or ice was being made. Customer figured out water was cut off and had tried cancelling through whirlpool. Customer decided they would let me check unit to make sure everything was good on it. Found no issues or error codes. Educated customer about refrigerator and to put whirlpool certified filters in for replacement. Refrigerator is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near San Antonio, TX 78210
Jesus C.
Job Details: 06/17/2021
Unit is working properly. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/17/2021
"Our customer is experiencing warming in RC. FC s good. Damper is not opening and closing. Defrost evaporator fan is working. This unit needs a new damper, control and harness with thermistor. The Light cover is broken as well and falling off and needs to be replaced. Parts ordered.; ordrng 1 WPW10594330 (Damper) and 1 W11284721 (Light cover) and 1 WPW10503278 (Control) and 1 W11478401 (Harness with thermistor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Boerne, TX 78006
Colton B.
Job Details: 06/17/2021
Tried to replace regulator but it did not fit. Used a coupler to mend cut PEX line. Unit is working as intended. No leaks from ice maker. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Boerne, TX 78006
Colton B.
Job Details: 06/17/2021
"Issue was a frozen over evaporator. Replaced motor with thermistor to resolve issue. Defrosted unit. Unit testing good. Collected SC+P+L."
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/17/2021
Our customer was having a problem in which the unit would not shut off. They had to shut off the circuit breaker. Then it would not work at all. When I arrived at the home the oven was off so our customer turned on the circuit at the breaker box. The outlet is not hard wired but the pug is blocked by a shelf. Picture included. I ran diagnostics and received error code F6E0 Oven user interface lost communication dated 6 and 15 May 2021. This unit will need a new console and after testing might need new main controls. Im ordering door latches and wiring harnesses as a contingency. I spoke with the builder rep for the home owner. They might swap it out. If they do they will inform us of the new location.; ordrng 1 W11428578 (Console stainless) and 1 W11261165 (Control) and 1 W11261164 (Control) and 2 W10883049 (Latch Door)s and 1 W11225370 (Main wiring harness) and 1 W11132989 (Harness door latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78258
Shawn W.
Job Details: 06/17/2021
"This unit should be in warranty. I have updated model number WRS588FIHZ00 and serial number HRX3153821 and provided entitlements Qi k pic. Our customer is experiencing intermittent but frequent times that the unit does not dispense ice. They use the ice maker frequently. I went over du,ping the bin and or checking the bin for ice build up under the contained. However, they told me that they cannot hear the auger trying to engage when it decides not to work. I will need to change the pad and the UI. Part ordered.; ordrng 1 W11130216 (Console) and 1 W10370582 (Pad)"
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/17/2021
Tested unit. Not cooling. Replaced compressor. Recharged unit. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
Replaced drip pan and secured evaporator cover using service kit. Issue resolved.
We serviced a
MAYTAG RANGE
Model MER8700DH1
Near San Antonio, TX 78249
Douglas H.
Job Details: 06/17/2021
"Last trip found faulty/broken elements. Replaced elements to resolve the issue. Tested unit and still not heating. Checked errors, found f9e0 faulty control. Gave customer new quote of 328.32for control cost and labor. Customer wanted to proceed further. Replaced control to fully resolve the issue. Unit now functioning properly. Collected p&l for control cost. Per sb web elements covered until 2026"
We serviced a
KITCHEN AID REFRIGERATOR
Model KBRC36FTS04
Near Helotes, TX 78023
Douglas H.
Job Details: 06/17/2021
"Ice maker not functioning. Finding issue to be faulty ice maker and faulty emitter/receiver control. Quoted 555.66 for p&l (labor 150), 611.95 total cost with second appliance rate sc. collected second appliance rate. Customer wishes to proceed with repair, ordering ice maker and emitter control. Scheduled for soonest availability pending part arrival. ; ordrng 1 WPW10277450 (icemaker) and 1 W10757851 (Emitter kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/17/2021
Our customer has a hole in their agitator/impeller/washplate. Picture included. This preventing the agitator from functioning as designed because it was not designed to have. Hole in the location of the raised fin. Part ordered.; ordrng 1 W10752283 (Washplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/17/2021
"Our customer is having problems with the lighting. I used jumpers to determine that the upper right freezer and upper left fresh food section LED Modules are bad and will need to be replaced. Our customer also has a problem with the water dispense pushing the flow of water slightly to the right. As a courtesy I made a assessment for him so he can attempt self repair. Kitchen Aid told our customer that they would cover the lights although we have no authorization. However, we had a Technician that replaced two Led Modules and a led control board on 12/16/2020. These parts should be covered on the 12 Month OEM part warranty. I did inform our customer that there is a slight possibility that this parts coverage could come back denied however, highly unlikely. Which LEDs were actually changed out is not definitive. rqstng P&A on 1 W11462342 (LED Module)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/17/2021
"The model number was off slightly and the serial number was off considerably. I have updated the model WTW6120HW0 and serial CX2600842 numbers and took a picture of the receipt. Unit is in warranty. I entered diagnostics and received no errors. Our customer is concerned that they see suds during the rinse cycle but not during the wash, even with hot water. They are also hearing a squeaking sound at the beginning g of the spin. I ran service diagnostics cycle and all loads functioned as designed. I heard no abnormal sounds during the transition into spin. I was able to replicate the squeaking sound in the spin test. It is a squeaking sound when transitioning to higher speed. This does not sound normal from my experience. During component activation the oxi valve did not initiate. During Add Min Water Level Turn on Heater nothing happened. Nothing on recirculation pump. This unit might not have theses features. Both speeds of agitate. During component activation both the medium and high spin would not initiate. I spoke with Austin, Senior Technician at Whirlpool and went over my findings. This model does not have the recirculation pump or oxi valve. This unit will need a new Control unit assembly, belt and pulley. SR# 7731024886. Control showing OOW.; ordrng 1 W11543998 (Control) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS6
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/17/2021
Complaint is fan will turn on automatically while cooking. Called tech line. Sr 7731025017. This is normal operation. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
Replaced faulty heater grid. Issue resolved. Unit tested properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/17/2021
"Our customer has an agitation problem. The actuator was disconnected from the cam on the gear case. In diagnostics F7E5 motor fault. I reattached the agitator but it will need to be replaced with the updated design. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. Part ordered.; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL WALLOVEN
Model KEBS109BSS0P
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
I replaced the thermal fuse. It appears the TOD was not needed after all. Issue resolved. Collected parts and labor.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
The control board sent was incorrect Reordering part and verify the proper board. Please contact ASAP once part is available for install. ; ordrng 1 W11179310 (Oven Control Board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
Verified a visibly damaged heater. ; ordrng 1 W10518394 (Heater)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/17/2021
"Verified there was an issue with actuator, Ive replaced the actuator and the cam assembly as a precaution. Issue resolved."
We serviced a
JENNAIR DISHWASHER
Model JDB1105AWS
Near San Antonio, TX 78253
Sebastian
Job Details: 06/17/2021
Found that the unit was working as it should I try to determine if everything was wrong with it as the last technician diagnosis is needing a control although everything is working fine I did notice that the drain pump is very noisy but it is functional drain pump is discontinued at this point so I cannot change it giving customer go ahead to run unit. Collected service fee for this call and the second rate service fee for call number 89806
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/17/2021
"Our customer has an agitation problem. The actuator was disconnected from the cam on the gear case. In diagnostics F7E5 motor fault. I reattached the agitator but it will need to be replaced with the updated design. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. Part ordered.; ordrng 1 W10913953 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Sebastian
Job Details: 06/17/2021
"Was not able to make unit spin or agitate via diagnostic control, checked capacitor 44 microferrad motor showing 12 ohms when it should be 5/6. Control is also trying to spin unit or attempt to move basket even when not actuating any of the modes.Ordering control and motor; ordrng 1 W11320238 (Control) and 1 W11497303 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Boerne, TX 78006
Colton B.
Job Details: 06/17/2021
"Issue was warped drawers not allowing the unit to close properly. Went to install new drawers but customer could not make appointment. Customer said to just leave parts at house and they will install them. Since it is just drawers, I obliged. Left drawers on porch and took pictures. The new parts should fix closing issue."
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KEBS207SSS04
Near Helotes, TX 78023
Douglas H.
Job Details: 06/17/2021
Customer stated lower oven doesnt heat properly. Found broil element coming on but bake element not functioning. Quoted 299.85 for p&l plus tax (labor 180) total 417.57 with sc. collected sc. customer wishes to proceed with repair. Ordering bake element. Scheduled for soonest availability ; ordrng 1 WPW10207398 (Bake element)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Antonio, TX 78253
Sebastian
Job Details: 06/17/2021
Found at the terminal block had a burnt wire on it it is burned the wiring to the unit and the power cord requesting a customer provide new power cord and not hook it up until I come to do the repair unit has been temporarily repaired for the time being; ordrng 1 279320 (Terminal kit)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78015
Douglas H.
Job Details: 06/17/2021
"Last trip found faulty control, microwave control, and console. Removed unit from cabinet with assistant to replace all parts. Reinstalled unit in cabinet with assistant. Resupplied power to unit to test. Unit is functioning as designed now. No further issues at this point. Advised customer to connect unit to WiFi and to install any and all updates that are done over the air."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near San Antonio, TX 78253
Sebastian
Job Details: 06/17/2021
"Found e2 error code indicating bad motor on icemaker, verified good power to im, replaced icemaker and tested, good to go. Collected service fee parts and labor. 109.00, 102.45 labor, IM 158.41, total collected 400.37."
We serviced a
MAYTAG DRYER
Model MEDB835DC
Near San Antonio, TX 78238
Sebastian
Job Details: 06/17/2021
Customers concern with the unit is that it was making screeching noises among other noises. Was not able to reproduce the noise after doing a manual check of the drum and pulling unit out and removing venting. After adjusting ventilation unit no longer whistling needed zip tie to address knocking of wires. Was not able to reproduce screeching noise asking customers to get video if possible. At the moment unit is working as it should.; used 1 8567668 (Tie) from stock
We serviced a
WHIRLPOOL DRYER
Model WED9620HC0
Near Stockdale, TX 78160
Chris S.
Job Details: 06/17/2021
Replaced door got door control panel to connect to WiFi customer was having issues with his app. Customer stated that he is gonna call technical support.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78258
Zachary
Job Details: 06/17/2021
Checked dishwasher found customers porous China had absorbed silver from washing real silverware in dishwasher. The pods or detergent along with the power of the dishwasher dissolved the silver of the utensils all over inner tub and on other dishes. Recommended customer to not put real silver in dishwasher and to run several clean cycles to clean silver film out of unit. Ran several diagnostic cycles to help clean dishwasher and everything checked good no error codes. Dishwasher is working as designed.
We serviced a
MAYTAG WASHER
Model n/a
Near Boerne, TX 78006
Colton B.
Job Details: 06/17/2021
Customer no longer needs service.
We serviced a
MAYTAG WASHER
Model MVWP576KW
Near San Antonio, TX 78247
Zachary
Job Details: 06/17/2021
"Checked washer found no error codes. Checked under washer found nut on cam had become loose and belt had started to come off. Fortunately no essential were compromised. Was able to tighten cam down properly and reinstalled belt. Calibrated and tested washer, no issues or error codes found."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78217
Zachary
Job Details: 06/17/2021
"Installed strike, calibrated and tested washer no issues or error codes found. Educated customer on wash tips. Washer is working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Stockdale, TX 78160
Chris S.
Job Details: 06/17/2021
Replaced lid and is working as designed. But kept getting F5E2 error code which is faulty lid lock. Ordering lid lock; schdld next appmnt for 6/21 MON !
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near Stockdale, TX 78160
Chris S.
Job Details: 06/17/2021
Customer stated that icemaker wasnt working and frost all over it. Found issue to be faulty icemaker. Replaced icemaker kit tested unit everything working properly properly.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Floresville, TX 78114
Chris S.
Job Details: 06/17/2021
Replaced door gasket everything working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78209
Chris S.
Job Details: 06/17/2021
Customer stated that dryer never shuts off. Found issue to be faulty timer replaced timer tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near San Antonio, TX 78209
Chris S.
Job Details: 06/17/2021
Customer stated that dishwasher wasnt cleaning dishes properly. Found issue to be Detergent door getting stuck. Ordering detergent dispenser.; ordrng 1 WPW10671905 (deterg disp asm)
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319EBL3
Near San Antonio, TX 78217
Chris S.
Job Details: 06/17/2021
Replaced door and cavity thermostat tested unit everything working properly. Just waiting on new door to come in door I installed was damaged but microwave was working.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS0
Near Cibolo, TX 78108
Chris S.
Job Details: 06/17/2021
Customer range has no power and giving F2E1. Service matters says to unplug range to reset control board. Reset control board test unit everything working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Bandera, TX 78003
Richard G.
Job Details: 06/17/2021
Customer complaint is that the unit is still not cooling. Attempted to contact techline in home. No service. Spoke with Doug when I had service and says to go ahead with ordering a compressor. Ordering compressor.; ordrng 1 W11393142 (Compressor)