Near San Antonio, TX 78251
Richard G.
Job Details: 11/14/2019
DRYER AMANA NED4655EW1 "Complaint is that the dryer stopped tumbling. Dryer belt was shredded and wrapped around motor. Used dryer repair kit from truck stock. Tested to complete, unit is good to go.; used 1 4392065 (REPAIR-DRYER) from stock"
Near San Antonio, TX 78247
Devon F.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Customer complaint was unit lights wouldn’t come on. Took light out readjusted the light connectors and secured it. Unit operating as designed. Collected SC 113.66.
Near San Antonio, TX 78233
Devon F.
Job Details: 11/14/2019
WASHER WHIRLPOOL WFW5620HW0 Customer complaint was unit would not lock door. Tried to enter diagnostic panel cuts off ordering new control board to resolve issue.; ordrng 1 W11322903 (cntrl-elec)
Near San Antonio, TX 78211
Jesus C.
Job Details: 11/14/2019
WASHER MAYTAG MVWC416FW1 Informed customer of service fee. Customer does not want to continue. Job complete.
Near Cibolo, TX 78108
Devon F.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW8500DC0 Customer complaint was unit not cleaning clothes. Ran diagnostic no error codes. Asked customer to do a load to monitor how they set unit. Cus not putting enough detergent in unit. Unit is operating as designed. Collected service call 113.66.
Near Universal City, TX 78148
Devon F.
Job Details: 11/14/2019
WASHER WHIRLPOOL CHW9050AW0 Customer complaint was unit getting no water error code. Cus needs to reschedule due to tech not have all tools and keys needed to service unit.
Near San Antonio, TX 78209
Christian G.
Job Details: 11/14/2019
REFRIGERATOR IKEA IX5BBEXDS00 Issue stated by customer: ice maker not making ice. Ran unit through diagnostics. Found ice maker only getting 14v. Voltage tests good from wall. Ordering ice maker.; ordrng 1 4317943 (icemaker only)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 11/14/2019
REFRIGERATOR KITCHEN AID KRFC704FSS01 It took 46 seconds to fill a 8 ounce glass. Ideally we need water dispense at 8-10 seconds for an 8 ounce glass. I confirmed with Whirlpool Tech-Line File Number 772637774 that the water pressure is the issue. I informed the client that he will need to have a licensed plumber bring up the water pressure to a minimum of 30 psi to no more than 120 psi then his ice maker should start producing ice correctly. Told him to give us a call if it does not produce ice correctly once the water pressure is adjusted.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/14/2019
MICROWAVE OVEN WHIRLPOOL WMH31017HS Customer complaint was unit light not coming on. Ordering new control board to resolve issue.; ordrng 1 W10833365 (brkt-cntrl)
Near Schertz, TX 78108
Devon F.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer complaint was unit would ice up in freezer floor took back panel off to check evap evap not frozen but drain hole looked frozen so I thawed ice and checked hole with finger and feel like gasket was closed call tech line and spoke with Robert 7726379569. He asked me too try and put a wire through the hole I tried and it did not work tagline said they will be in contact with customer.
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Checked refrigerator. Freezer section operating properly but fridge compartment not cooling. Evaporator iced up. Defrost heater not operating properly. Ordered replacement defrost heater and Rescheduled 11/18; ordrng 1 W10495968 (DEFROST HEATER)
Near San Antonio, TX 78230
Ivan B.
Job Details: 11/14/2019
MW-HOOD COMBO KITCHENAID KMHS120ESS5 Door latch broken. Part wasn’t on van. Customer prefers morning appointment. Rescheduled 11/15; schdld next appmnt for 11/15 FRI !
Near San Antonio, TX 78258
Jim G.
Job Details: 11/14/2019
WASHER MAYTAG MVWB765FW3 Replaced inlet valve. Issue resolved. Cleared errors.
Near San Antonio, TX 78240
Christian G.
Job Details: 11/14/2019
DRYER MAYTAG MEDC465HW0 Issue stated by customer: dryer not operating properly. Checked to ensure proper temperatures. Re leveled dryer so clothes would hit sensor properly. Instructed customer on proper uses of wrinkle control. Unit test good. Informed customer of survey.
Near San Antonio, TX 78261
Devon F.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW5840BW0 Customer complaint was unit not draining and makes noise when spinning. Took wash plate off checked the gear case seen worn teeth told customer it would be a gear case they didn’t want to proceed with price said they would get new unit.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 11/14/2019
WASHER MAYTAG MHW6630HW0 "Checked washer, no error codes upon entering diagnostics. Ran diagnostics quick cycle all test passed. No other issues found with washer. Ran spin test no issues. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDF330PAHW2 "Customer complaint is that the unit will not power on. Checked power to unit, unit is getting power up to the control board, but control board is not powering up. Ordering control board.; ordrng 1 W11087226 (control elec)"
Near Boerne, TX 78015
Tommy B.
Job Details: 11/14/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Previous visit found a faulty thermostat. Replaced with new part to resolve issue. Unit testing good now with no further issues.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer complaint is that the icemaker is still not working, and the refrigerator temperatures are still fluctuating. Icemaker stopped working the day of our previous visit. Ordering new icemaker. Ran through diagnostics and found no issues. Rc and fc thermistors have both been replaced previously, along with deli UI, front UI, water tank, water valve, heater, and water tube. Called techline and spoke with Joel about the fluctuation in temperatures again. Currently there is only one thing in the refrigerator compartment (gallon of water), says to fill refrigerator to at least 70% load. Thermometer reads air temperature, not product temperature. Techline says the refrigerator thermometer will serve them better in the trash can rather than in the refrigerator because it only measures air temperature and the actual product temperature is what matters, and also that he would not trust a NASA calibrated thermometer to check temps in the refrigerator. Al
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW5000DW2 After installing gear case components the unit would not function. Checked capacitor and it was not creating enough power to drive the motor. Ordering new capacitor to resolve issue.; ordrng 1 W11395618 (CAPACITOR )
Near San Antonio, TX 78240
Christian G.
Job Details: 11/14/2019
DISHWASHER MAYTAG MDB4949SDE3 Issue stated by customer: wash stopping after a couple minutes. Ran dishwasher through diagnostics. F3E2 error code. And found dispenser letting all rinse aid fall out. Ordering parts.; ordrng 1 W10861000 (detergent dispenser) and 1 W10906430 (cntrl-elec)
Near San Antonio, TX 78255
Tommy B.
Job Details: 11/14/2019
OVEN ELECTRIC (S JENN-AIR JJW3830IL00 Issue was the racks weren’t level. Unit is functioning as designed.
Near San Antonio, TX 78245
Justin
Job Details: 11/14/2019
RANGE WHIRLPOOL WFC310S0EB3 "Replaced block terminal, unit is good to go."
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/14/2019
WASHER MAYTAG MVWB835DW4 Installed new gearcase. Ran calibration. Tested washer in high spin. Unit is working properly. Tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/14/2019
RANGE WHIRLPOOL WFG525S0HS1 Customer complaint is that the door will not close. Verified failed active hinge. Need hinge.; ordrng 1 WPW10299224 (hinge-door)
Near San Antonio, TX 78251
Justin
Job Details: 11/14/2019
REFRIGERATOR MAYTAG MFI2269FRZ03 "Found water hose in back of fridge was kinked, fixed line issue. Ice maker had produced a little batch of ice then froze up fill tube area from the line being kinked. Unit should make ice within 24 to 72 hrs."
Near Cibolo, TX 78108
Devon F.
Job Details: 11/14/2019
RANGE WHIRLPOOL WEE750H0HV1 Customer complaint was unit Did nothing. Upon arrival unit was operating but panel kept shutting off enter diagnostics mode got F6E0 lost communication with UI tech checked the 240vac power cord and Seen cord burnt suggested customer to go to Home Depot and replace power cord ordering control board and control panel just in case.; ordrng 1 W11113848 (cntrl-elec) and 1 W11335275 (CONTROL PANEL )
Near San Antonio, TX 78245
Richard G.
Job Details: 11/14/2019
REFRIGERATOR KITCHEN AID KRFC704FPS01 Replaced dispenser UI. Unit dispenser water. Tested to complete. Unit is good to go.
Near Elmendorf, TX 78112
Ezequiel V.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Checked refrigerator. Frost build up in freezer. Air return was frozen over. Defrosted freezer and air return. Refrigerator is cooling as designed. No further issues with unit. job complete.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Educated customer on proper use of unit. Found water valve turned off under sink. Turned on water to resolve issues. Unit performing as designed. Yes to survey and leave behind.
Near Little Rock, AR 72209
Doug M.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Tested all water features including icemaker fill test,all checked ok,customer to monitor unit"
Near Little Rock, AR 72202
Doug M.
Job Details: 11/14/2019
LAUNDRY WHIRLPOOL NTC3500FW00 "Inspected unit for not starting,called tech line ,found E2 error abnormal drain,maintenance has drain hose hooked up to p-trap under sink like a dishwasher with no air gap,tech said customer to correct installation and to have drain hose installed correctly,unit checks ok,#7726374260"
Near Scott, AR 72142
Doug M.
Job Details: 11/14/2019
ICEMAKER KITCHENAID KUIX535HPS00 "Inspected unit for not making ice, performed service diagnostics found recirculating pump reading reservoir is full when empty also found compressor not starting,put unit normal run called tech line (Kathy),tested voltages to pump,fill valve and compressor 120v checked ok,tech said to replace compressor and recirculating pump #7726371135; ordrng 1 W11325175 (RECIRCULATING PUMP ) and 1 WPW10605286 (compressor)"
Near Conway, AR 72032
Doug M.
Job Details: 11/14/2019
ICEMAKER WHIRLPOOL MFD2561HES "Inspected unit found ice in mold,cycled icemaker ice dumped icemaker filled,adjusted bail arm,customer to monitor"
Near Conway, AR 72032
Doug M.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit for noisy operation,found when in spin and agitate unit is making a screeching noise,remove belt to see if noise is coming from drive motor or gearcase could find noise put belt back on unit making noise,diagnosed to need drive motor and gearcase ; ordrng 1 W10890624 (motor-drve) and 1 W11255272 (gearcase)"
Near Victoria, TX 77904
Michael
Job Details: 11/13/2019
DRYER WHIRLPOOL WED4815EW "Plugged the appliance in to a 220 outlet, ran the appliance on different settings, the appliance is heating and working normal"
Near Victoria, TX 77901
Michael
Job Details: 11/13/2019
WASHER MAYTAG MVWB855DC3 "Installed part ordered, calibrated and performed a diagnostics test, the UI and appliance are working normal"
Near Corpus Christi, TX 78410
Adam
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRF989SDAH02 Inspection of unit shows fitting for reservoir tank not seated all the way Causing drip from water filter compartment. Reset tube and feeding issue resolved
Near Alice, TX 78332
Adam
Job Details: 11/13/2019
RANGE WHIRLPOOL WFG505M0BS3 Customer states that retailer will be exchanging for a new unit. Customer let me look at unit to determine issue. Issue found would be electrode for top right burner. Part that would be needed for repair is electrode part number W10515459.
Near Victoria, TX 77901
Michael
Job Details: 11/13/2019
MICROWAVE AMANA AMV2307PFB "Checked the switches, all is good. Ran the appliance numerous times, the appliance is heating and working normal"
Near Corpus Christi, TX 78418
John L.
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "F7E1, F4E3 motor fault and heater fault. Gave customer price for repair. Customer will not go through with repairs."
Near Victoria, TX 77904
Michael
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "The measured fill was not giving the right amount of water, calibrated measured fill and tested with a measuring cup. The measured fill and appliance are working properly"
Near Kingsville, TX 78363
Adam
Job Details: 11/13/2019
WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle all issues have been resolved
Near San Antonio, TX 78258
Steven G.
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 "Replaced evaporator cover and control board per service pointer, found fill hose leaking from wall to refrigerator replaced hose checked ok; used 1 29000406F (FILL TUBE ) from stock"
Near Cibolo, TX 78108
Jim G.
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Customer said she rescheduled for tomorrow.
Near San Antonio, TX 78244
Steven G.
Job Details: 11/13/2019
RANGE WHIRLPOOL WFE320MOEW2 Customer confused about gasket thought was incomplete. Customer also complained about cycling. Explained to customer that unit is working as should.
Near San Antonio, TX 78257
Colton B.
Job Details: 11/13/2019
ICEMAKER (STANDA KITCHEN AID KUID508HPS "Issue was a dented door panel. Replaced panel, unit looks good. Customer inspected before we left."
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/13/2019
WASHER MAYTAG MVWB865GC0 Replaced valve and gearcase. Recalibrated as per instructions in service mode. Issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDT720PADM1 "Issue was a no heat dish washer. Replaced heating element, unit now heats. "
Near Boerne, TX 78006
Douglas H.
Job Details: 11/13/2019
DISHWASHER KITCHENAID KDTE204ESS1 Last trip found faulty electronic control and pump and motor. Per Sb web electronic control covered until 10/31/2021. Quoted 377.12 for pump and labor. Customer wanted to proceed with repair. Replaced pump and motor and electronic control to resolve the issue. Unit is functioning as designed now. No further issues at this point. Pump and motor now has 1 yr part warranty as of today. Labor warranty for 90 days. Collected P&L plus tax. Will called parts @ SSB; pckd up 1 W10854225 (cntrl-elec) and 1 WPW10605058 (pump&motor)
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/13/2019
DRYER WHIRLPOOL WED8500DC1 Ran diagnostics and revealed error codes F4E3 F2E1 F4E4. Restricted air flow and line voltage issues. Checked breaker and voltage at terminal block. Checks ok and heater is working. No further issues at this time. Collected service call.
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/13/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HW3 Replaced filter board and unit is operating normally at this time.
Near San Antonio, TX 78253
Justin
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Replaced broken ice container, unit is working correctly."
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/13/2019
ICEMAKER (STANDA KITCHEN AID KUIX535HBS00 Issue was that ice maker keeps dropping power. Replaced control board and transformer to resolve issue. Unit tested good.
Near San Antonio, TX 78228
Christian G.
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Issue stated by customer: ice maker not making any ice. Replaced ice maker. Successful call for ice and harvest cycles. Unit test good. Informed customer of survey.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/13/2019
WASHER MAYTAG MVWB835DW4 Replaced inlet valve. Issue resolved. No squealing thereafter. Did inform customer that issue might be due to water source.
Near Cibolo, TX 78108
Shawn W.
Job Details: 11/13/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 Client was concerned that heat coming out the bottom of the oven was not normal. I checked the temperature on the floor of this in cabinet oven and the temperature reached 87 degrees F once the oven reached 350 degrees F. I showed the client that the main oven vent is located on the bottom of the oven and that it allows the inlet of fresh air into the cooling system and that the outlet of hot air from the cooling system is normal. Unit is Fully operational. Job complete.
Near Bishop, TX 78343
Adam
Job Details: 11/13/2019
WASHER WHIRLPOOL WFW85HEFW1 Inspection of unit shows tear or rip on Bello. Replace Bello to resolve issue; ordrng 1 W10237502 (clamp) and 1 W10237503 (clamp) and 1 W10474367 (bellow)
Near Bishop, TX 78343
Adam
Job Details: 11/13/2019
DRYER WHIRLPOOL WED85HEFW2 Inspection of unit shows error code for L2 line voltage error. Replace motor and control board to resolve issue.; ordrng 1 W10211915 (blower wheel) and 1 W10806758 (motor-drve) and 1 W10847936 (cntrl-elec)
Near Selma, TX 78154
Shawn W.
Job Details: 11/13/2019
REFRIGERATOR MAYTAG MSS26C6MFZ00 The motor and ice maker are working fine. The client informed me that the unit made ice and dispensed ice as normal since our last visit. I explained to our client that the bottom of the bucket can get clumped up at times if it has not been used in awhile and to occasionally clear the bottom of ice. Temperatures were normal. Conducted diagnostics and found no errors. Fully operational. Job complete.
Near Corpus Christi, TX 78414
John L.
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Inspected unit, ran test on icemaker. Found issue to be with valve. Replace to resolve this issue.; ordrng 1 W10701640 (valve)"
Near San Antonio, TX 78209
Jesus C.
Job Details: 11/13/2019
DISHWASHER KITCHENAID KUDS30IXBL1 "Tested dishwasher. No power to control. Found bad fuse. Reset fuse. Dishwasher powered on. Ran full diagnostics. No issues. Customer wants to replace fuse. Used fuse from truck stock. Tested dishwasher. No issues during testing. Unit is working properly. Collected service fee, parts, and labor. Job complete. ; used 1 W10402110 (FUSE) from stock"
Near Corpus Christi, TX 78418
John L.
Job Details: 11/13/2019
COOKTOP KITCHENAID KICU569XBL "Inspected unit, unit not powering on. Unit has voltage to unit. Issue with board, replace to resolve.; ordrng 1 W10607550 (module) and 1 W10607550 (module)"
Near San Antonio, TX 78228
Christian G.
Job Details: 11/13/2019
WASHER WHIRLPOOL WTW4915EW1 Issue stated by customer: washer not operating at all. Found F5E2 error. Small object in lid lock. Cleared codes. Ran washing machine through diagnostics. Unit test good. Informed customer of survey.
Near Rockport, TX 78382
John L.
Job Details: 11/13/2019
ICEMAKER KITCHENAID KUIX305ESS2 "Inspected unit, found that pump not reading water level correctly. Also no power being sent to valve to allow for water to dispense.; ordrng 1 W10485960 (cntrl-elec) and 1 W10747426 (pump) and 1 W10870921 (valve)"
Near Schertz, TX 78108
Shawn W.
Job Details: 11/13/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS00 "I explained to client that the temperature in the oven is normal and that once the preheat reaches the desired temperature on the display it will take about 5 minutes for the actually temperature to balance. I called Tech-Line to address the clock issue because the client was experiencing an adjustment of clock time of up to 8 minutes over approximately a month period of time. Rich from Tech-Line was able to explain that if the unit is not set for WiFi it will effect accurate time. I called Connectivity Team at Whirlpool up to three times to get the client connected and functioning. The connect team seems quick to try and get you off the phone. Then, there is something that will not work. Currently, the client has the app and it is connected to the oven, However, it does not seem to be operating remotely and correctly. Tried to call a third and fourth time to the connectivity teams and was sent to a voice mail. Called TJ at Tech-Line instead to p
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Wrong part ordered. Ordering correct part to resolve issue. Shelf is PSP item.; ordrng 1 W11253602 (cover)
Near Victoria, TX 77904
Michael
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "The noise was coming from the evaporator fan, no ice on the evaporator. Ordered evaporator fan and rescheduled customer ; ordrng 1 WP2315549 (evap fan motor)"
Near San Antonio, TX 78259
Jim G.
Job Details: 11/13/2019
RANGE WHIRLPOOL WFE320M0ES2 Examined unit and determined that the broiler element is faulty. Ordering part. Voltage tests indicate faulty control. ; ordrng 1 W11122560 (cntrl-elec)
Near San Antonio, TX 78250
Justin
Job Details: 11/13/2019
WASHER WHIRLPOOL WTW4816FW2 "Removed jeans from underneath agitator, calling Lowe’s extended warranty for proper dispatch to appliance care. Unit is good to go. Tested unit through diagnostics, ran full spin and heavy agitation. No errors occurred."
Near San Antonio, TX 78259
Ivan B.
Job Details: 11/13/2019
WASHER WHIRLPOOL WFW94HEXW2 Checked washer. Tub to pump hose damaged. Ordered replacement. Rescheduled 11/15. Quoted 60.25 for P+L; ordrng 1 W10467168 (HOSE)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Upper rack falling down. Found cause to be broken adjusters. Used adjusters kit from stock to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind. ; used 1 W10712394 (ADJUSTER) from stock
Near Kendalia, TX 78027
Douglas H.
Job Details: 11/13/2019
FREEZER WHIRLPOOL WZF56R16DW04 Last tech found faulty compressor. Replaced compressor to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind unit is under warranty per serial number.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/13/2019
RANGE WHIRLPOOL WFE550S0HZ1 Replaced the door handle that was previously damaged. No further issues at this time.
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 11/13/2019
REFRIGERATOR KITCHEN AID KRFC704FPS03 Checked refrigerator door ice maker. Bin made ice prior to visit. Ran harvest cycle found no other issues. Good water flow to dispenser and ice maker. Job complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 11/13/2019
REFRIGERATOR JENN-AIR JFX2897DRM02 Confirmed issue was due to faulty freezer light module. ; ordrng 1 W11205083 (module)
Near San Antonio, TX 78258
Ivan B.
Job Details: 11/13/2019
WASHER MAYTAG MVWC360AW0 Checked washer. Washer leaking from drain pump assembly. Ordered replacement. Rescheduled 11/15 cuts would like an afternoon appointment.; ordrng 1 W10004910 (SCREW) and 1 W10276397 (DRAIN PUMP ASSEMBLY)
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 11/13/2019
DRYER MAYTAG MEDX6STBW0 "Arrived at customer house. Asked customer if appliancehad any extended warranties. Customer stated dryer had 10 year warranty. Advised customer it was a parts specific warranty and that there is a service call, parts and labor fee customer could not afford fees. Job complete."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Last trip found faulty EVAP thermistor. Replaced EVAP harness to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78253
Justin
Job Details: 11/13/2019
MW-HOOD COMBO WHIRLPOOL WMH32519FB0 "Old light was broken off in holder, need to remove old light and install new light from truck stock. ; used 1 8206232A (LIGHT BULB) from stock"
Near San Antonio, TX 78257
Ivan B.
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Checked dishwasher. Fill valve assembly cracked. Ordered replacement. Rescheduled 11/15; ordrng 1 W10327250 (FILL VALVE ASSEMBLY )
Near Terrell Hills, TX 78209
Jesus C.
Job Details: 11/13/2019
RANGE KITCHEN AID KFGD500ESS04 Complaint is upper oven will not bake. Broil is good. Tested bake on upper oven. Igniter is not powering on. Good power to igniter. Igniter is reading open. Will order new igniter. ; ordrng 1 WPW10324738 (igntr-oven)
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/13/2019
WASHER MAYTAG MVWX655DW0 Customer stated that the issue is the unit is rocking in spin cycle. Found issue to be faulty suspension. Ordering parts to resolve issue. ; ordrng 1 W11130362 (suspension)
Near San Antonio, TX 78260
Devon F.
Job Details: 11/13/2019
RANGE JENNAIR JJW8430DDS Customer complaint was unit display was unresponsive part is discontinued gave cus the part number and told them if they could find it call us back to install cus agreed. Collected 113.66 service call.
Near San Antonio, TX 78249
L
Job Details: 11/13/2019
WASHER AMANA NTW4516FW3 Issue is unit was not turning on. replace control board. Unit was not turning on due to bad wall outlet. It will go from 90v to 20v. Not able to go to 120v. Told costumer about it. Used a extension cord to check unit from different outlet. Unit is working good. Ran diagnostics. no error codes. No other issues. Job complete
Near San Antonio, TX 78217
L
Job Details: 11/13/2019
WASHER WHIRLPOOL CAE2795FQ0 Issue unit not draining. Ran diagnostics. Found bad drain pump. Ordering new drain pump ; ordrng 1 W10276397 (pump) and 1 W10850396 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Customer complaint is of a loud buzzing noise coming from the back of the unit. Buzzing is coming from the vibration of the compressor on the cardboard underneath the compressor and the cardboard touching the compressor on the back of the unit. Cut a small hole so that the compressor is no longer touching the cardboard on the back of the unit, and placed some foam padding under the compressor frame. Unit is no longer vibrating as it was. Tested to complete, unit is good to go. Spoke with customer about survey leave behind."
Near San Antonio, TX 78239
L
Job Details: 11/13/2019
WASHER WHIRLPOOL WTW57ESVW0 Issue was unit making loud noise when starting cycle. Tested unit will hear sound sometimes. Called tech line. Was told might be the clutch. Check Under unit to observe clutch no noise from there. Unit is working as design. Told costumer. Sr 7726367357. Service call collected
Near San Antonio, TX 78251
Richard G.
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Customer complaint is that the refrigerator and freezer sections are no longer cooling. Called techline and spoke with Steve, says to have sealed system tech come out and recheck the unit. Recommends charging to 140 psi with nitrogen. Also states to use a bubble leak detector on the compressor and exposed joints, and under where the connector is attached to the compressor.; O-emld tckt"
Near San Antonio, TX 78254
Christian G.
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Issue stated by customer: lights in fridge flickering on and off. Replaced all three lights. Unit test good. Informed customer of survey.
Near San Antonio, TX 78257
Ivan B.
Job Details: 11/13/2019
WASHER WHIRLPOOL WFW560CHW0 Checked washer. Control not accepting any selections. Control bad. Ordered replacement rescheduled 11/15; ordrng 1 W11329046 (ACU)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Unit not dispensing ice. Finding issue to be weak auger motor and gears in ice bin to be stripped. Needs Auth. ; rqstng P&A on 1 W11185686 (ice-contnr) and 1 WPW10309868 (motor)
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Checked refrigerator. Found no ice in ice bin. Ran harvest cycle. Harvest cycle passed. There was good water flow to ice maker. No error codes for ice maker. Refrigerator working as designed. Collected service call fee. Job complete.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/13/2019
RANGE WHIRLPOOL WFE515S0EB2 Complaint is that the front right burner is not coming on. Verified issue. Need to order front right burner.; ordrng 1 W11047722 (elmnt-surf)
Near San Antonio, TX 78250
Christian G.
Job Details: 11/13/2019
RANGE WHIRLPOOL WFC310S0EB3 Issue stated by customer: elements won’t heat up all the way. Ran unit through diagnostics to verify. Voltage tests good. Ordering service pointer kit.; ordrng 1 W11371990
Near San Antonio, TX 78251
Jesus C.
Job Details: 11/13/2019
DRYER AMANA NED4655EW1 Belt was damaged. Installed new belt from truck stock. Tested dryer. No issues. Tested to complete. ; used 1 4392065 (REPAIR-DRYER) from stock
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/13/2019
DISHWASHER KITCHENAID KDTE334GPS0 Customer issue is a leaking dishwasher. Called techline and spoke to Cathy who recommended a clear door to gauge whether the spray arm is causing issue. Ordering one and returning Friday. Send without cover.; ordrng 1 W11179175 (tool) and 1 W11245091 (cover)
Near San Antonio, TX 78245
Ezequiel V.
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KRFC704FBS02 Checked refrigerator ice maker found no error codes. Ran harvest cycle indicated pass 5 times. No other issues with refrigerator checks good. Job complete.
Near San Antonio, TX 78240
L
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDT970SAHW0 Issue was unit leaking water. Found bad sump motor assembly not attaching right due to broken latch. Ordering parts also found broken console. ; ordrng 1 W10897417 (console) and 1 W10917114 (pump&motor)
Near San Antonio, TX 78259
Steven G.
Job Details: 11/13/2019
VENT HOOD WHIRLPOOL UXL6036YSS0 Partner Team called about wire harness is not available for Vent a Hood advised Whirlpool tech line to Dustin and Agreed to change out RS