We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Antonio, TX 78245
Richard G.
Job Details: 07/07/2021
"Customer complaint is that the door is not sealing properly. Door was not seated completely at the hinges. Reseated door, unit is good to go."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/07/2021
Installed new UI. No further issues. Tested to complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 07/07/2021
"E5 error code. Good harvest. Good water fill. Will wait for unit to run cycle. If not producing ice, then ice maker will need to be replaced. Customer will contact if not making ice."
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78232
Zachary
Job Details: 07/07/2021
"Checked wall oven microwave and it is only getting partial heat. Cycled power with no change. Called DH to make sure there was not anything else other than the magnetron it could be. Ordering magnetron to resolve issue. ; ordrng 1 W11346197 (Magnetron)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/07/2021
Tested unit. Actuator disconnected from cam assembly. Ordering new actuator. ; O-emld tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78230
Jim G.
Job Details: 07/07/2021
Replaced faulty latch. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/07/2021
I replaced the water filter housing and aired out the lines while checking for leaks. There are no more leaks. Unit is now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78251
Shawn W.
Job Details: 07/07/2021
Our customer is experiencing problems with the unit drying dishes. I found that the rinse aid dispenser was almost empty. I ensured that our customer understood that it would dispense automatically. She informed me that she had filled it all the way up with the bottle of rinse aid provided with the unit. There was half the bottle left. I filled up the dispenser with the rest of it then topped it off with the bottle she had purchase. I ran service test mode and no errors were revealed.we made an adjustment to the rinse aid dispense since our customer has a water softener. This unit is dispensing to much rinse aid and there was evidence of way to many suds in the unit. Part ordered.; ordrng 1 WPW10671905 (Dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78248
Jim G.
Job Details: 07/07/2021
Replaced drain pump. Issue resolved.
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/07/2021
I removed the cooktop from the cabinet and removed all burner heads and screws from the cook top. I replaced the spark module and reassembled and reinstalled. I tested unit and all burners are functioning as designed. Our customer tried it out to his satisfaction. I e pained that he can call Jenn Air if there are any further or future problems.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near San Antonio, TX 78245
Richard G.
Job Details: 07/07/2021
"Replaced ptrap, cleared out drain hole, thawed ice buildup above drain. Unit is good to go."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78245
Richard G.
Job Details: 07/07/2021
"Customer complaint is that the unit is not operating. Unit was unplugged and neutral wires were disconnected when I arrived. Reconnected wires and plugged unit in. Entered diagnostics cycle, no error codes. Unit ran through testing with no issues. Serial number on unit is different than the dispatched serial number. Tested to complete. Unit is good to go."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Sebastian
Job Details: 07/07/2021
Changed out motor and control unit Began agitating and spinning as it should calibrated unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Converse, TX 78109
Chris S.
Job Details: 07/07/2021
Replaced Auger motor tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78228
Zachary
Job Details: 07/07/2021
"Arrived at customer home and spoke with them. They are still trying to get long receipt that includes Mod#&Ser# from Home Depot so there wont be any questions from Whirlpool about being in warranty, since washer was a floor model. Customer rescheduled for Friday.; schdld next appmnt for 7/9 FRI !"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78201
Zachary
Job Details: 07/07/2021
"Checked washer, found cam worn and broken off with belt popped off. Replaced cam and faulty actuator. Calibrated and tested washer. Found no other issues or error codes. Washer is working as designed.; used 1 W10721967 (CAM) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 07/07/2021
Customer washer making weird noise and its not agitating or spinning. Found bell was off came and was torn up. Ordering belt and waiting for other parts to come in.; ordrng 1 W11239857 (belt)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/07/2021
"Issue is off balance washer. Inner tub has a lot of play in it. Tried to take agitator off to get a look at tub nut, but could not get agitator off. Ordering new agitator so that I can break old one to get it off. Will be back on Monday. ; ordrng 1 W10902814 (Agitator)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGK00
Near Converse, TX 78109
Chris S.
Job Details: 07/07/2021
Replaced control boards and was going to replace freezer door but door is defective wire was cut. Reordering door.; ordrng 1 LW11207738 (Freezer door)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIO338HSS00
Near San Antonio, TX 78212
Jesus C.
Job Details: 07/07/2021
Recirculating pump not working. Installed pump. Not running. Need new control. ; ordrng 1 W11034363 (Control)
We serviced a
UNKNOWN VENT HOOD
Model WVW51UC0FS3
Near Converse, TX 78109
Chris S.
Job Details: 07/07/2021
Customer opened to check on part and it is bent and dented bad . Reordering part ; ordrng 1 W11328682 (Chimmey)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 07/06/2021
"Last tech found faulty compressor. Confirmed that diagnosis to find compressor ceasing. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 48 cool down period. No further issues at this point. Per sb web SS p&l under ka limited extended warranty."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Boerne, TX 78006
Douglas H.
Job Details: 07/06/2021
"Unit not functioning. Found cause to be faulty motor, had f4e3 error code present. Replaced motor assembly to resolve the issue. Issue came from improper use of unit as there were egg shells and other debris in stuck to the filters. Advised customer of this. No further issues at this point."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78250
Justin
Job Details: 07/06/2021
Need to reschedule currently in quarantine. ; schdld next appmnt for 7/13 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cibolo, TX 78108
Zachary
Job Details: 07/06/2021
Checked refrigerator found light in freezer out causing some to be dim in RC. Went to replace freezer light and light was extremely insulated and almost impossible to get out. Customer would not sign disclaimer. Caused a small crack in plastic but was able to replace light module. All lights were now on except bad light module that was replaced. Ordering another LED module to resolve issue.; ordrng 1 W10695459 (Light module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB02
Near San Antonio, TX 78253
Richard G.
Job Details: 07/06/2021
Replaced door stop and closer. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78253
Richard G.
Job Details: 07/06/2021
"Customer complaint is that the unit is over freezing the food. Tested temperature in freezer. It is staying around 0 degrees. Freezer is set at 5 degrees. Unit would not drop below 0 degrees. Tested out thermistors, all good. Unit is operating as designed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/06/2021
Ive verified the installed part is defective. Will reorder gasket. ; ordrng 1 DA63-06541D (Gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/06/2021
Tested unit. Needs friction pads for hinges. ; ordrng 2 8268961 (Friction pad)s
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18PNZS0
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/06/2021
Ive verified a loose tubing connection. Reconnected. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Boerne, TX 78006
Douglas H.
Job Details: 07/06/2021
Customer stated unit not washing properly and leaving stains on clothing. Found issue to be caused by the actuator that slipped out of place. Ordering actuator to resolve the issue ; ordrng 1 W10913953 (actuator)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830IL01
Near San Antonio, TX 78221
Shawn W.
Job Details: 07/06/2021
Our customer does not have a mortgage on the home so I took a picture of the transfer document from the builder of 18 June 2021. I counseled with NR and KW. They informed me that these documents should be proof enough of purchase. Our customers top oven door has cosmetic damage under the handle on the right side. I took two pictures of the scratches but they did not represent the damage well. The scratches are significant. This unit will need to have the door replaced/rebuilt. Part ordered. This part is OOS currently. ; ordrng 1 W11346915 (Glass Door Stainless)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Castroville, TX 78009
Richard G.
Job Details: 07/06/2021
Replaced door and leveling legs. Tested to complete. Unit is good to go.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Schertz, TX 78154
Chris S.
Job Details: 07/06/2021
Customer didnt need service
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near San Antonio, TX 78253
Justin
Job Details: 07/06/2021
Spoke with customer to let her know we needed to reschedule. ; schdld next appmnt for 7/14 WED !
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78245
Richard G.
Job Details: 07/06/2021
Customer complaint is that the unit has long drying times. Unit is not getting good airflow outside of the dryer. Dryer is operating normally. Customer will need to have vents checked going outside.
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KEBC107KSS05
Near Kerrville, TX 78028
Colton B.
Job Details: 07/06/2021
Replaced blower and thermostat and tested with no further issues.
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Schertz, TX 78154
Chris S.
Job Details: 07/06/2021
Customer stated that dryer was making weird noise. Found issue to be dryer wheels. Ordering dryer repair kit. Customer stated he will call when he is available.; ordrng 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/06/2021
Our customer was having a problem with intermittent non-dispense of both ice and water. I found that there was a problem with the door switch actuating. I used WPW10221048 from my truck stock to correct the problem of the switch closing. I closed the door and tested water and ice dispense. Unit is now functioning as designed. ; used 1 WPW10221048 (Spacer) from stock
We serviced a
MAYTAG DRYER
Model MED8630HW1
Near Spring Branch, TX 78070
Shawn W.
Job Details: 07/06/2021
"I called the POC number which was from Fergusons to let they know I was on the way. I was placed in the call Q x4 for The appliance services department I waited and was eventually forwarded back to the receptionist. She sent me to the voice mail for the point of contact but it was timed out. I drove out the 45 minutes to Spring Branch home. Our customer, the home owner explained that the unit was returned to Fergusons. They asked me to look at their current dryer which was now working but making noise. I did this as a courtesy. I Counseled with NR. I took a picture of entitlements as a time stamp of our second trip."
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18PNZS0
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/06/2021
Ive verified a damaged and leaking drain pump and possibly a cracked reservoir. ; ordrng 1 W11229574 (Reservoir) and 1 W11542868 (Drain Pump)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/06/2021
Cleaned machine using cleaner. Issue resolved. Customer requested to be invoiced.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Kerrville, TX 78028
Colton B.
Job Details: 07/06/2021
"Replaced blower, now lights wont turn off. Called techline who said that its not the blower and that we need to replace the console instead. Took new blower out and put old one back in. Ordering new console to resolve issue. Will call customer when part comes. 4440.; ordrng 1 W11087457 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/06/2021
Replaced heater. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78251
Richard G.
Job Details: 07/06/2021
Replaced collar. Ran unit and tested for rattling. Only normal dryer noises found. Tested to complete. Unit is good to go.
We serviced a
JENNAIR COOKTOP GAS
Model JGCP648ADP
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/06/2021
"Actual model number is JGCP648ADP. I contacted the original tech 02. This unit needed a new knob for the griddle. However, a bezel was ordered instead. I looked up the actual knob 71003157. Unfortunately it is discontinued. We cannot acquire this part. I called our customer to explain the situation. They understood."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/06/2021
This unit will need a new ice maker as well. The part is not available today. It should have been rescheduled or ordered. I have ordered it. I called our customer to explain that we will need this part and will have to reschedule.; rqstng P&A on 1 W11294907 (Ice maker)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBS104ESS03
Near Helotes, TX 78023
Justin
Job Details: 07/06/2021
Spoke to customer and let him know that we needed to reschedule appointment.; schdld next appmnt for 7/13 TUE !
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/06/2021
Verified a loose screw at the cam and gearcase. Tightened and torqued down. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78250
Sebastian
Job Details: 07/06/2021
Replace the icemaker customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571C1HZ01
Near Selma, TX 78154
Chris S.
Job Details: 07/06/2021
Got to crest view to finish repair and they havent gotten water hooked and refrigerator out so I can do repair. So they asked if I can reschedule.; schdld next appmnt for 7/13 TUE !
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP48QHB00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 07/06/2021
"Issue is that evaporator fan is not coming on. Replaced fan, foam still not spinning. Confirmed that fan is getting 120v, fan motor is warm but fan is not spinning. Finding issue to be a defective motor. Reordering and returning ; ordrng 1 WP4389155 (Evaporator fan)"
We serviced a
JENN-AIR REFRIGERATOR
Model JSD2695KES
Near San Antonio, TX 78258
Jim G.
Job Details: 07/06/2021
Replaced customers ice maker with customer owner part. Issue resolved.
We serviced a
KITCHEN AID RANGE
Model KDRS505XSS01
Near San Antonio, TX 78216
Jim G.
Job Details: 07/06/2021
Verified that the valve shut off is malfunctioning. The part is discontinued used however offered customer option to purchase part and schedule for installation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Converse, TX 78109
Chris S.
Job Details: 07/06/2021
Customer stated that refrigerator was turning on and off and sometimes when it turns off it stays off. Found issue to be start device. Ordering start device and also evaporator fan motor and control board just in case.; ordrng 1 WPW10128551 (evaporator fan motor) and 1 W11092533 (start-dev) and 1 WPW10503278 (refer elect cont brd)
We serviced a
KITCHEN AID WINE CELLAR
Model KUWS24LSBS24
Near San Antonio, TX 78209
Sebastian
Job Details: 07/06/2021
Replace the seal gasket around the door as it was in very bad shape remove her from condenser as it was packed off quite a bit after these adjustments asking customer to monitor unit to see if Sam comes down if temp doesnt come down they have further issues Evaporator fans and compressor seem to be working at the moment.
We serviced a
WHIRLPOOL WASHER
Model CAM2742TQ2
Near San Antonio, TX 78209
Sebastian
Job Details: 07/06/2021
Explain to customer that I cant 100% guarantee that only changing out the clutch will resolve issue Will attempt to do this for a labor fee explain to customer that I must do more research; ordrng 1 WP8299642 (Clutch) and 1 W10820043 (Drive basket)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model n/a
Near San Antonio, TX 78216
Sebastian
Job Details: 07/06/2021
Found that the unit is registering error code for temperature being too high in the oven section and locking out gave customer a quote for a sensor gave him a heads up that possibly the control may be contributing as well gave customer a quote on control as well customer feels more comfortable going with a new ovenWPW10131825 sensor
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78248
Sebastian
Job Details: 07/06/2021
Found that customer needs the actuator and a motor as there is a motor failure code listed most likely cause of the burning smell that they are smelling ordering motor and actuator actuator is available at vendor parts team to reach out; ordrng 1 W11497303 (Motor)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLXS2
Near Shavano Park, TX 78230
Sebastian
Job Details: 07/06/2021
210 862 6154 tommy. House has no power at the moment I was unable to truly troubleshoot ordering valve until I return ; ordrng 1 W10585391 (Valve)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78254
Richard G.
Job Details: 07/06/2021
"Replaced blower wheel, duct, housing and seal. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Corpus Christi, TX 78414
Adam
Job Details: 07/06/2021
Customer complaint of unit only dispensing crushed ice. Removed ice bin shifted ice and replaced been tested unit issue resolved. Unit now dispensing both crushed and cubed ice as desired. Issue resolved
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Corpus Christi, TX 78412
John L.
Job Details: 07/06/2021
"Installed drain pump, tested after installation. Issue resolved."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rockport, TX 78382
Michael
Job Details: 07/06/2021
"Shakes really bad on spin cycle per customer. The latch had fallen in, put it back in place. F0E3 overload, F0E7 load detected when running clean washer cycle, cleared error codes. Tested the lid lock, its not activating, latch is bad, ordered the part, please reschedule the customer when the part comes in; ordrng 1 W11394572 (Latch)"
We serviced a
KITCHEN AID OVEN
Model KODE500ESS05
Near Corpus Christi, TX 78411
John L.
Job Details: 07/06/2021
"Inspected unit, found unit getting 240v. Unit powers on, but unit will not heat. Thermostat good, and elements are good as well. Issue with relays not energizing elements. Will need to replace to resolve issues.; ordrng 1 W11040195 (cntrl-elec) and 1 W10777216 (cntrl-elec) and 1 W10782120 (fuse-thrml)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ
Near Corpus Christi, TX 78413
John L.
Job Details: 07/06/2021
"Inspected unit, control board will be needed to repair unit. Control board on order, waiting for its arrival. Will reschedule once part is on hand.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Rockport, TX 78382
Michael
Job Details: 07/06/2021
"Making a loud grinding noise per customer. Listened to a video the customer had, it sounded like the pulley was slipping. Looked underneath and removed the shield, found dust from the pulley slipping, verified the teeth were shaved down. Put it back in place, I didnt have one in truck stock,. There were no error codes, ran a quick wash diagnostics test, when the spin cycle was coming to an end it made a loud screeching noise, F7E1 tachometer missing or wrong signal error code, cleared code. ordered cam assembly, also ordered the belt, actuator and gearcase just in case, please reschedule the customer when all the parts comes in. ; ordrng 1 W10721967 (Cam) and 1 W11423758 (Gearcase) and 1 W10913953 (Actuator)"
We serviced a
AMANA WASHER
Model NTW4516FW
Near Aransas Pass, TX 78336
Michael
Job Details: 07/06/2021
"Called the customer several times enroute, I was getting the address on GPS. Anthony finally answered. Advised him who I was and the company I was with, he said he didnt have an account with, told I was calling about his washer, said he didnt need anyone to come look at his washer."
We serviced a
AMANA WASHER
Model n/a
Near Corpus Christi, TX 78413
Adam
Job Details: 07/06/2021
Customer states unit will not add water. Inspection of unit shows product is missing ID badge/model serial number sticker identification not on back or front of unit in any location. Pictures in SD-QuickPic. I did instruct customer that without this badge for confirmation of model serial number we will be unable to work on the unit. Also advise customer to contact whirlpool customer service to see if something can be resolved. Issue resolved
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Corpus Christi, TX 78418
John L.
Job Details: 07/06/2021
"Inspected unit, igniter has trouble re-igniting burner after some time of usage. Checked igniter, igniter looks fine. Tested for ignition, unit lights. Ran a cook cycle to check if re-ignition would occur. If unit still has issues with igniter will need to replace igniter and possibly spark module. Unit lit every time, possible issue with igniter or spark module weakens throughout cooking cycle. Will need to replace components to resolve, customer will be responsible for spark module as igniter still covered.; ordrng 1 W10475149 (module-spk) and 1 W10324262 (igntr-oven)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Adam
Job Details: 07/06/2021
Customer complaint of unit not washing. Inspection of unit shows no error codes. There is a service pointer on this unit in regards to unit not agitating. Further inspection shows actuator No longer attached to cam assembly which in turn will cause the unit not to agitate/wash. Replace actuator to resolve issue; ordrng 1 W10815026 (actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Ingleside, TX 78362
John L.
Job Details: 07/06/2021
"F9E1 checked connection under unit. Drain pump connector secured, possible bad drain pump or relay on main board. Replace components to resolve issue.; ordrng 1 W11524825 (Control) and 1 W11259498 (Drain pump)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Adam
Job Details: 07/06/2021
Inspection of unit shows error code for off-balance load. Further inspection of unit shows product not agitating. Service pointer in regards to this issue stating to replace actuator to resolve issue visual confirmation of actuator no longer seated in the pin. Ordering actuator to resolve issue.; ordrng 1 W10815026 (actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC
Near Portland, TX 78374
John L.
Job Details: 07/06/2021
"Inspected unit, found coins inside. Coins had been rubbing between tub and wash plate. This was cause of noise. Ran test on spin ad agitate after removing coins. Unit runs as designed. Issue resolved."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW
Near Portland, TX 78374
John L.
Job Details: 07/06/2021
"Installed valve assembly, re-calibrated unit. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Portland, TX 78374
Michael
Job Details: 07/06/2021
"Installed actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Corpus Christi, TX 78416
Jim
Job Details: 07/06/2021
"Customer states that refrigerator does not get cool, and smells like it is burning. Pull back panel of freezer to check freeze pattern. Notice green film along evaporator connections, signaling possible leak. Check compressor. Hot, and will not stay on. No freeze pattern at all, no cooling. Suggest replacing compressor, drier, and evaporator.; rqstng P&A on 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator)"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Kingsville, TX 78363
Adam
Job Details: 07/06/2021
Part was not received. I did call customer and informed her of my mistake in regards to the concession whirlpool was giving her clarifying that all parts and labor including diagnostics would be covered by whirlpool. Customer is very happy to hear that news I did inform her that we will reschedule the washing machine appointment as the same day as part installed for the dryer.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Corpus Christi, TX 78410
Jim
Job Details: 07/06/2021
"Customer states that freezer door is not shutting properly, and is allowing air into freezer. Check gasket around freezer door. Possible air inlet on right side. Order gasket (W10571967), please advise customer when parts arrive.; rqstng P&A on 1 W10571967 (Gasket, freezer)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Sinton, TX 78387
Jim
Job Details: 07/06/2021
"Customer states that washer is not completing cycle. Tub has significant amount of water in it. Call TechLine, spoke to Chris (SR 7731171015), who showed me how to read codes. F9E1 (long/slow drain). Drain washer. Place washer in diagnostics mode, attempt to run. Drain pump does not activate. Pump bad. Order W11399437, please reschedule when parts arrive.; rqstng P&A on 1 W11399437 (Pump, drain)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Fair Oaks Ranch, TX 78015
Justin
Job Details: 07/06/2021
Need to reschedule appointment currently in quarantine.; schdld next appmnt for 7/12 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Live Oak, TX 78233
Zachary
Job Details: 07/06/2021
"Checked refrigerator, complaint was that ice maker was not working. Attempted to jump ice maker and no response. Upon taking ice maker out to be replaced harness that plugged into ice maker just fell out and was simply just not plugged in all the way. Plugged in harness fully, then tested ice maker through full harvest. All checked good. Water filled. Used tie wire to secure harness. Refrigerator is working as designed.; used 1 WP8567668 (Tie-wire) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Pleasanton, TX 78064
Chris S.
Job Details: 07/06/2021
Customer stated that icemaker wouldnt stop making ice. Found issue to be arm ice arm wasnt installed right fixed arm tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Fair Oaks Ranch, TX 78015
Justin
Job Details: 07/06/2021
Need to reschedule appointment currently in quarantine. ; schdld next appmnt for 7/12 MON AM
We serviced a
SAMSUNG REFRIGERATOR
Model RFG238AARS
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 07/06/2021
"Last tech found faulty compressor. Confirmed diagnosis of ceased compressor due to leak at dryer. Replaced compressor and dryer to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. Advised customer of 48 cool down period."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78207
Jesus C.
Job Details: 07/06/2021
Tested unit. No issues during testing. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78228
Jesus C.
Job Details: 07/06/2021
Complaint is unit will not dry on any cycle other than timed dry. Sensor test good. Good heat. Good airflow. Will need to replace control. ; ordrng 1 W11526004 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near San Antonio, TX 78232
Zachary
Job Details: 07/06/2021
"Replaced inlet valve, calibrated and tested washer, no issues or error codes found. Washer is now working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78228
Jesus C.
Job Details: 07/06/2021
Complaint t is unit leaves clothes with a bad odor. Tested unit. No error codes. No issues during testing. Unit is working properly at this time. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KEMS309BSS01
Near Kerrville, TX 78028
Colton B.
Job Details: 07/06/2021
"Issue was a no function turn table. Replaced control to resolve issue, unit tested good. "
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/06/2021
Tested unit. No water to tub. Found wiring to valve damaged. Repaired wiring. No further issues during testing. Tested to complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near San Antonio, TX 78244
Chris S.
Job Details: 07/06/2021
Called customer to give her eta and to let her know they never sent authorization number saying they are covering parts and labor customer wants to cancel appointment.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHS120ESS09
Near San Antonio, TX 78253
Richard G.
Job Details: 07/06/2021
Replaced control. Did not receive display control. Control panel received damaged. Scratches on front of control panel. Will need to reschedule with display control and control panel.; ordrng 1 W10891019 (Control panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near San Antonio, TX 78209
Zachary
Job Details: 07/06/2021
Checked dish washer found upper rack catching gasket on top left due to a warp over time. Was able to Ben basket back in to work in the meantime. Ordering new upper dish rack to resolve issue and left hand housing assembly. Dish rack is OOS and will need to be scheduled when part is available.; ordrng 1 WPW10312792 (Upper dish rack) and 1 WPW10588164 (Left rack housing)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBD104GSS
Near San Antonio, TX 78209
Zachary
Job Details: 07/06/2021
Replaced door piston. Tested wall microwave and door now closes as designed. Microwave turns on and is working as designed. No other issues found.
We serviced a
WHIRLPOOL DISHWASHER
Model DU900PCDQ0
Near San Antonio, TX 78244
Chris S.
Job Details: 07/06/2021
Customer stated that washer was working sometime. Found issue to be timer and wire harness. Went to order both parts and they are discontinued.
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Boerne, TX 78015
Justin
Job Details: 07/06/2021
Need to reschedule appointment currently in quarantine. ; schdld next appmnt for 7/12 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Justin
Job Details: 07/06/2021
Need to reschedule currently in quarantine.; schdld next appmnt for 7/14 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM00
Near San Antonio, TX 78238
Justin
Job Details: 07/06/2021
Need to reschedule currently under quarantine. ; schdld next appmnt for 7/13 TUE !
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Ingram, TX 78025
Colton B.
Job Details: 07/06/2021
"Issue was no ice production. Finding issue to be that The ice maker was turned off. Turned icemaker on, unit cycled and filled no problem. Unit tested good."