We serviced a
ROPER OVEN ELECTRIC (D
Model RBS245PDQ12
Near San Antonio, TX 78216
Sebastian
Job Details: 07/10/2021
Replaced the sensor only charging half labor is job only took about 15 minutes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/09/2021
"Unit doesnt cool. Lights turn on but nothing else. Found issue to be incorrect door installed on freezer side. Ordering door and control to resolve the issue. Per sb web this unit is oow now. Previous work history the previous tech diagnosis of the same thing I diagnosed today, that repair was never completed and should be under warranty. ; rqstng P&A on 1 LW11026355 (Freezer door), ordrng 1 W11196400 (cntrl-elec)"
We serviced a
MAYTAG REFRIGERATOR
Model MBR2258XES6
Near San Antonio, TX 78218
Chris S.
Job Details: 07/09/2021
Customer stated that fridge had moisture around it. Found issue to be temps needed to be turned up. Everything working as designed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/AA
Near San Antonio, TX 78218
Chris S.
Job Details: 07/09/2021
Customer stated that refrigerator had water in the bottom drawers. Found issue to be temperature sensor. Ordering temperature sensor and customer wants to replace door gasket so also ordering both refrigerator gasket. ordrng 1 DA32-00024W (Refrigerator temp sensor) and 1 DA63-07733A (Left door gasket) and 1 DA63-07733A (Right door gasket)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78258
Douglas H.
Job Details: 07/09/2021
"Last tech found issue with SS. Confirmed that the issue is with the SS. Found compressor not functioning properly, found 3way valve not actuating properly and the leak in freezer Evap. Confirmed noise of hissing previous tech notated to be just a tiny amount of Freon being pushed into refrigerator Evap. Ordering compressor, 3way valve and freezer Evap to resolve the issue. Will return with current parts as well. ; ordrng 1 W10832994 (compressor) and 1 W10915406 (evaporator freezer) and 1 W11429989 (3way valve)"
We serviced a
KITCHEN AID WINE CELLAR
Model KUWS24LSBS14
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/09/2021
Tested unit. Not cooling. Compressor kicks on. No frost on evap. No heat from condenser. Will need to install dye drier to check for leaks. Cue Ill contact once unit is accessible. ; ordrng 1 WPW10143759 (DRIER-HV)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/09/2021
"Our customer is having problems with the u it not drying clothes and them being left hot and wet at the end of the cycle. They paid a professional service to clean out the homes venting but they are still having problems. In diagnostics I received error code F2E1 UI stuck button and F4E3 restricted air flow and F4E4 L2 line voltage. I ran service test mode with both the vent detached, vent connected and vent connected and against the wall. The air flow was fine with 003 detached, and vent connected but was getting the code for air flow detection problem when it was pushed up against the wall with the multiple turns. The dryer vent cleaning service had told our customer that they would need a longer venting tube so she put a foil one in. I asked her if they ran it at all after the vent was cleaned out and she said yes but they still had problems. I spoke with Whirlpool Senior Technician Andy and we went over fundings. He suggested one more thermocouple test and if that failed to have them reconfigure the internal venting and consider a booster fan, this is a little component hooked into dryer vent to aid with Air flow. I checked the dryer vent according to the test recommended by Andy and Temperatures were 155F and 161 F. Between vent off opened vent on. Any 5 degree or higher variance in temperature s a venting problem. Our customer also has a air conditioning vent above the washer. I recommended angling that so it is not blowing directly onto the washer and dryer.I got in touch with JT from Patriot Dryer Vent service and he e planned to me that booster fans are rarely used here in Texas because the dryer venting is usually less then 50 feet and that they help but have side effects to that will trap lint. He recommended against using this device for our customer. I called our customer to explain this. Job complete."
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS03
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/09/2021
"Customer stated unit leaking from ice chute. Found issue to be failing ice door motor and ice door flap. . Customer wishes to proceed with repair. Ordering ice door motor and ice door to resolve the issue. ; ordrng 1 WPW10546285 (motor) and 1 WP2180353 (door-chute)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/09/2021
Previous tech diagnosed bad ice maker. Replaced ice maker. Unit testing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78247
Zachary
Job Details: 07/09/2021
"Checked refrigerator and right door angled higher than left, retracted feet to get a base line and same results. Dropped left foot and was able to level doors out. Right refrigerator door handle was loose. Sured up all screws for the handles. No other issues with refrigerator were found. Refrigerator is working as designed."
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WFG320M0BS0
Near Boerne, TX 78006
Douglas H.
Job Details: 07/09/2021
"Unit not preheating and sometimes trips breaker. Found glow igniter not coming one. Pulled unit forward to find cause of breaker tripping to be main harness had about 2 inches of exposed wire, covered with electrical tape to prevent any arching. Both igniter and main harness would be needed. rqstng P&A on 1 W10918546 (igntr-oven) and 1 W10544364 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/09/2021
Replaced lid latch and tested with no further issues.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830DP01
Near Rio Medina, TX 78066
Richard G.
Job Details: 07/09/2021
"Replaced console. Unit is powering on but is cycling power over and over again. Once is powered on completely, set time and date, then received product miswire error. Will need to replace main control board. Reinstalled old control panel. Rescheduling control panel and ordering control. ; ordrng 1 W11179310 (Control)"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78266
Zachary
Job Details: 07/09/2021
"Checked ice maker pump working well, found a good frost pattern over evaporator, element wire is working. Found bad recirculating pump to be the issue as was before. Part is already on order and OOS? Will need to be scheduled when available. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78253
Richard G.
Job Details: 07/09/2021
Replaced icemaker and harness. Unit harvested and called for water. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near San Antonio, TX 78239
Chris S.
Job Details: 07/09/2021
Customer stated that washer still leaving soap residue. Didnt get any error codes and tested each function by them selfs and everything passed showed customer how to properly use washer . Everything working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near San Antonio, TX 78266
Zachary
Job Details: 07/09/2021
"Checked refrigerator customer described theyve had 2 other companies come out and service unit. They have already installed a service port for SS, but it does not have a dye drier to help locate potential leaks. The other company just tried charging unit without scales to know pressure and did not vacuum system. Refrigerator cooled down to 40 degrees but did not hold according to customer. Ordering evaporator, compressor and dye drier to resolve issue. Issuing to SS tech. OTL Authorization is needed. Evaporator is OOS will need to be scheduled when available.; ordrng 1 W10858281 (Evaporator) and 1 W11125124 (Compressor) and 1 WPW10143759 (Dye drier)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 07/09/2021
Customer complaint is unit shakes during spin cycle. Unit is leveled. Suspension is good. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Boerne, TX 78015
Douglas H.
Job Details: 07/09/2021
Customer stated unit began making noise and then stopped cooling. Ran unit through extensive testing to find issue to be compressor ceasing up again as well as control sending bad signals or not sending signals when directed. . Customer wishes to proceed with repair. Ordering compressor and control to resolve the issue. ; ordrng 1 W10507884 (compressor) and 1 WPW10503278 (refer elect cont brd)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near San Antonio, TX 78247
Chris S.
Job Details: 07/09/2021
Replaced control board found issue to be infested with baby roaches. Told customer they need to spray the area tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/09/2021
"I removed the door skin, handle, control and door latch. Replaced with new door skin and reassembled. Tested unit. Fully operational."
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBD104GSS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/09/2021
"Customer rescheduled, currently out of town. Will call in to reschedule when they get back. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Boerne, TX 78006
Colton B.
Job Details: 07/09/2021
Customer rescheduled.; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Boerne, TX 78006
Colton B.
Job Details: 07/09/2021
"Issue was long dry time and door closing difficulty. Dryer heated and vented well.finding issue to be that the vent hose is too long. Trimmed hose to improve air flow. Door is closing normally, advised customer to follow through with hand instead of just trying to close it gently. Unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78207
Sebastian
Job Details: 07/09/2021
Customer has the bad actuator and unit has been clicking for them as well ordering cam and actuator temporary fix actuator cannot guarantee for customer that it will last part show back order parts team to reach out when available; ordrng 1 W10721967 (Cam) and 1 W10913953 (Actuator)
We serviced a
JENNAIR COOKTOP GAS
Model JGCP548HL00
Near Boerne, TX 78006
Colton B.
Job Details: 07/09/2021
Issue was that three burners were not properly converted and front left burner not igniting. Converted the cooktop and cleaned out flame spreader. Unit testing good.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78410
Adam
Job Details: 07/09/2021
Previous visit on this job determined that interface would need to be replaced in order to resolve issue. Customer called me back same day same issue Im at visit determined that control board and interface were fine but lid lock is what is causing customers the problem. Order a lid lock to resolve issue; ordrng 1 W10787878 (latch)
We serviced a
MAYTAG WASHER
Model MHWE300VW10
Near Victoria, TX 77905
Jim
Job Details: 07/09/2021
"Customer states that washer is not draining, and locks out machine. Attempt to put washer into diagnostic mode, but F22 error (door lock error)will not allow further testing. Drain water from drum, clean filter, and attempt to put into diagnostic mode. No diagnostic mode, but put towels into drum and ran normal mode. Washer working as designed.; rqstng P&A on 1 280187 (Pump, drain) and 1 WP8183270 (Lock, door)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Victoria, TX 77905
Jim
Job Details: 07/09/2021
"Customer states that washer is not cleaning clothes. Pull error codes, F7E6 (motor fault). Clear codes, check shifter for known problem. Shifter not connected. Replace shifter (W10913953). Please reschedule when parts arrive.;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Corpus Christi, TX 78410
John L.
Job Details: 07/09/2021
"Inspected unit, gasket has came out of lacking channel. Was able to reinstall gasket properly. Issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Victoria, TX 77904
Jim
Job Details: 07/09/2021
Customer states that door light remains on and no ice or water is dispensed. She stated when I called that the switch was taped down and working currently. Switch possibly bad again. Reorder switch and use spacer together to correct. Please reschedule when parts arrive.; ordrng 1 W11396033 (Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Corpus Christi, TX 78413
Adam
Job Details: 07/09/2021
Sr#7731210999. Customer complaint of refrigerator losing cooling. Several test show all functions work as designed but calling tech line to troubleshoot issue a state there is a service partner in relation to this issue with door not closing properly due to bad hinge. Ordering kit and extender arm for service pointer and tech line both. Have not set return date pending part arrival shows as out of stock; ordrng 1 W11171640 (shim-hinge) and 1 2267192 (extension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Corpus Christi, TX 78412
John L.
Job Details: 07/09/2021
"I installed new icemaker. Icemaker came online after installation, water was dispensed into icemaker. You should drop banks within the next hour issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Corpus Christi, TX 78414
John L.
Job Details: 07/09/2021
"Installed cam and gear case, tested unit after installation. Unit no longer grinding or making any noises and issue has been resolved."
We serviced a
AMANA REFRIGERATOR
Model ARS9168AB
Near Port Aransas, TX 78373
John L.
Job Details: 07/09/2021
"Inspected unit, found issue with gasket and ice maker. Gasket not setting properly, made adjustments to gasket that issue was resolved. Will need to order icemaker to resolve that issue.; ordrng 1 D7824706Q (ice maker)"
We serviced a
MAYTAG DRYER
Model MED6630HC1
Near Port Aransas, TX 78373
John L.
Job Details: 07/09/2021
"I install drum, tested after installation. Issue has been resolved."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78414
Adam
Job Details: 07/09/2021
Arrived at customers location because it would be considered a major job I inspected components before entering the home found sump assembly broken in a couple different places as well as drain pump broken. I informed customer of the situation and that I would be re-ordering all components including the one that says on site. Customer states whirlpool never sent them Any components. The one labeled as on site turns out to be a switch. Pictures of broken component in SD-QuickPic.; ordrng 1 W11345228 (Sump and motor assembly) and 1 W11545764 (Switch) and 1 W11434044 (Fill valve) and 1 W11255994 (Switch)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Corpus Christi, TX 78411
Adam
Job Details: 07/09/2021
Inspection of unit customer complaint of door not closing was pre-ID as oven door hinges that is not the case complaint or issue is with bake drawer not closing properly. Further inspection shows slide/rail on right hand side has come loose of cabinet causing door to slump or lean to the right. After removing door and reinstalling slide big drawer no longer shuts completely leaving gap between cabinet and seal. Replace both right and left slide and big drawer as well as seal to resolve issue. Have not set return date pending part arrival.; ordrng 1 W10921904 (slide-drwr) and 1 W10921905 (slide-drwr) and 1 W10757442 (drawr-util) and 1 W10550987 (seal-door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Corpus Christi, TX 78404
Adam
Job Details: 07/09/2021
Arrived at customers home knocked on door no answer. Call customer left voicemail waited 10 to 15 minutes no call back customer no-show. Reschedule for a different day.; O-emld tckt
We serviced a
AMANA RANGE
Model ACR4303MFB3
Near Corpus Christi, TX 78408
Adam
Job Details: 07/09/2021
Please control board tested unit issue solved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB00
Near Aransas Pass, TX 78336
John L.
Job Details: 07/09/2021
"Installed compressor, vacuumed and charged unit. Unit holding vacuum and hell charge. Verified unit is cooling, issue has been resolved."
We serviced a
WHIRLPOOL RANGE
Model KEBU208SSS00
Near Bishop, TX 78343
Adam
Job Details: 07/09/2021
Inspection of unit shows error code F2E0 comes back as keypad disconnected. Unfortunately component needed for repair is discontinued according to under website. Issue resolved
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Port Lavaca, TX 77979
Michael
Job Details: 07/09/2021
"Installed control, preheated the oven, its heating and working normal"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Inez, TX 77968
Michael
Job Details: 07/09/2021
"I called the customer enroute to the location, no answer, left vm, no call back. Arrived at the subdivision and there was no such address. Called the customer again and she answered, she said this was supposed to be in Woodsboro totally different address. Advised her they didnt dispatch it correctly and she would need to call her warranty back and reschedule with the correct information"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Victoria, TX 77901
Michael
Job Details: 07/09/2021
"The appliance was giving the same error code, installed new latch, ran a diagnostics test, completed with issues, the appliance is working normal"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77901
Michael
Job Details: 07/09/2021
"The appliance was heating, but the drum was bouncing on the front. Removed the front panel and found a piece of metal caught underneath the clip felt pad of the front panel, removed it and put appliance back together. The drum is no longer bouncing and spinning properly, the appliance is heating and working normal"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78209
Jim G.
Job Details: 07/09/2021
Replaced damaged belt. Issue resolved. ; used 1 341241 (Belt) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ0
Near San Antonio, TX 78247
Jim G.
Job Details: 07/09/2021
Icemaker is now working. No parts were needed. Issue resolved.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near San Antonio, TX 78230
Sebastian
Job Details: 07/09/2021
Ref thermistor 8k ice water. Call truck line as both sections of my unit were frozen up but thermistor is testing good tested unit with tech line after completely defrosting both sides and exposing both sides verify that three-way valve is working as it should and not dumping refrigerant to both sides all time narrowed it down to user interface tech line suggest changing the user interface. itll take about a week for the part to come in; ordrng 1 MFT2776FEZ00 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW9400SZ04
Near Converse, TX 78109
Chris S.
Job Details: 07/09/2021
Customer stated that washer fills up by its self and it leaks at the beginning of cycle. Found issue to be valve not closing and seal that goes on dispenser corroded. ordrng 1 WP8181747 (seal) and 1 WPW10289387 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near Cibolo, TX 78108
Zachary
Job Details: 07/09/2021
"Checked unit, customer had some food debri catch fire during clean cycle on oven. Fortunately she noticed it and was able to turn off the oven. Recommended to remove excessive amounts of food particles and anything greasy. She knows to wipe down with just a cloth and warm water. Let customer know clean cycle is more of a sanitation cycle than a complete clean cycle. Tested unit, bake reached 350 degrees as designed, bake elements work properly, cooktop all checked good. Found no error codes. Range is working as designed. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS06
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/09/2021
"Issue was that compressor is turning off and on, replaced start device, unit testing good."
We serviced a
JENNAIR OVEN GAS
Model JGS1450DS1
Near San Antonio, TX 78261
Jim G.
Job Details: 07/09/2021
Vetoed no leaks however advised vents must be used when using for long sustained periods of time to counter act burnt accelerants.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78240
Sebastian
Job Details: 07/09/2021
W10682535 Customer has bad lid latch assembly, customer to attempt to purchase latch and replace themselves if they have any problems they can give us a call to come and install the part if they have the correct part part will not be guaranteed however if they purchase on their own. Customer to call us back if they decide they want us to order the part and come through
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near San Antonio, TX 78252
Richard G.
Job Details: 07/09/2021
Customer complaint is that the control panel is dented in. Verified. Replaced control panel. Unit is good to go.
We serviced a
UNKNOWN VENTHOODS
Model UXT3030ADW0
Near San Antonio, TX 78240
Sebastian
Job Details: 07/09/2021
Replace the fan assembly checked unit good to go
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 07/09/2021
"Customer complaint is that the unit is making loud noises. Verified issue. Found the unit squealing during spin. Ordering control, console, belt. Customer also states the unit is barely putting water in. Verified. Ordering inlet valve.; ordrng 1 W11543994 (Control) and 1 W11220230 (Inlet valve) and 1 W11478524 (Console) and 1 W11239857 (Belt)"
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30FXSS1
Near Boerne, TX 78015
Douglas H.
Job Details: 07/09/2021
"Customer stated unit upper rack adjuster piece is broken and then will not run properly and eventually shut off. Tested unit F4e3 motor error, f5e2 door latch stuck closed error. Confirmed that the motor isnt functioning. Confirmed that the rack adjuster kit is needed. ; rqstng P&A on 1 WPW10780877 (pump&motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near San Antonio, TX 78254
Richard G.
Job Details: 07/09/2021
"Customer complaint is that the doors are not aligned and there is a bigger gap at the bottom of the refrigerator than the top. Found hinge to be loose. Tightened hinge, unit is good to go."
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78254
Richard G.
Job Details: 07/09/2021
Replaced blower wheel. Tested to complete. Unit is good to go.
We serviced a
MAYTAG MW-HOOD COMBO
Model MH1170XSS0
Near San Antonio, TX 78249
Jim G.
Job Details: 07/09/2021
Determined a faulty magnetron. Customer did not want to repair given the cost. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS
Near San Antonio, TX 78240
Sebastian
Job Details: 07/09/2021
1959 gate 606 306 3746 phone number. Scheduling for the 20th found that element has 240 V After changing switch still not turning on ordering element; ordrng 1 W11047722 (Element fr)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78212
Jim G.
Job Details: 07/09/2021
Upon arrival found the unit unplugged. I removed the pressure line and verified no obstructions. After allow the unit to run the drain pump for approximately 5 minutes the machine completed the drain cycle. I found no error codes stored. The unit ran properly thereafter. Educated customer on how oversuds condition can be avoided and also installed drain properly as a courtesy.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near San Antonio, TX 78222
Chris S.
Job Details: 07/09/2021
Customer stated that dryer making weird noise. Found issue to be something stuck in drum. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/09/2021
Customer was not home knocked on door with maintenance they have a dog behind the door customer communicated with us through their doorbell that they would like to reschedule; schdld next appmnt for 7/16 FRI AM
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near San Antonio, TX 78254
Richard G.
Job Details: 07/09/2021
Customer complaint is that the basket is rubbing against the cabinet and causing damage to the cabinet. Verified issue. Cabinet will need to be replaced.; ordrng 1 W10677265 (Cabinet)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/09/2021
Our customer was having problems with a small leak. It would come out the right side and appear in the front of machine. There are no errors in diagnostics test mode. I ran service test cycle and all loads functioned as designed with no evidence of leaking. I looked under the unit fir evidence before and after the test. I could not see any definitive evidence.. I ran component activation on the valve and the valve was not leaking. I ran a regular deep water wash cycle to fill the tub up more. I drained the unit and. He led underneath and showed our customer. I opened up the top to show that there is no evidence of leaking. Our customer was receptive to the idea that there might be an alternate environmental source but they are pretty sure it is coming from the washer. There is evidence of a rust coloring on the front right foot and about a half inch in the seem between the front panel and bottom trim. Our customer has a test kit that he will use to determine if it is rust. We both saw no evidence of rust on the inside when I lifted the top. The installers did not level the unit correctly so I did this for our customer. I put down leak detector paper and we agreed to monitor. He explained that he will take a video of the leaking the next time it happens. Our customer said it only happens on big loads. Unfortunately Whirlpool Tech Line was closed by this time. Customer install and instruct.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near San Antonio, TX 78210
Jim G.
Job Details: 07/09/2021
Replaced diverter pump. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS2
Near San Antonio, TX 78232
Shawn W.
Job Details: 07/09/2021
"Our customers unit has no light or function at the display. I. Heckled the circuit breaker, then checked for incoming voltage at the terminal box. 120 VAC is coming into the unit. Called Andy Whirlpool Tech Line. P6 Black with white tracer wrt P2 White 120 VAC. If 0 VAC check fuse. If 120 VAC probably a user inter face. Fuse P6 wrt to each terminal 120 VAC. If no voltage order fuse kit.. I checked the VAC AT P6 wrt P2 and got .492 VAC. I checked the VAC from P2 wrt fuse black wire 120VAC. I checked VAC from P6 wrt fuse black wire 120 VAC. Conferenced with Andrew, Senior Tech at Whirlpool. These readings confirm an open fuse (bi-metal.). The replacement kit needs to be installed, then run service cycle to see if any loads fail causing the fuse to pop. There are many reasons why the fuse can go bad. I explained that if we find a load that pops the fuse we will have to eventually correct that as well which would entail ordering that part as well. Our customer understands and wants to move forward with the repair.part ordered. ; ordrng 1 W10258275 (Bi Metal Kit)"
We serviced a
LG WASHER
Model WT7600HKA
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/09/2021
"Our customer has been having brown stuff in the washer. #2601. Model Number: WT7600HKA serial Number: 710KWHX4H009. I found that the drain hose was pushed all the way back into the stand pipe. I corrected this and put a new zip tie on it. Our customers drain has been creating a siphoning affect causing water and sewage to backup into the washer through the drain system. They have been using Affresh regularly thankfully. I filled the unit with water, wiped and drained a few times. Then we put under boiled water to loosen up some of the sediment and drained. Our customer is running a affresh cycle and I explained that we are going to need to do this a few times to work out the sediment build up. The drain hose is working fine. Im returning it to the vendor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78220
Chris S.
Job Details: 07/09/2021
Replaced evap harness and icemaker. Tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78228
Zachary
Job Details: 07/09/2021
"Replaced tub and drive shaft assembly. Tested washer, found no issues or error codes. Washer is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near San Antonio, TX 78218
Zachary
Job Details: 07/09/2021
"Checked refrigerator, customer complaint originally was that ice maker was not working. After 36 hours ice maker started dumping ice. Explained that this style of ice maker has a thermistor on bottom of tray that has to reach a certain threshold of temperature before ice maker knows water is frozen to dump. Other question was about automatic shut off arm. With it being so much different from metal bar style ice maker. Thought potentially you need to pull arm down to initiate ice maker. Unlike old style these have a switch to turn on or off. Helped customer understand new design more. No other issues with refrigerator were found. Refrigerator and ice maker are working as designed."
We serviced a
DRYER WASHER
Model n/a
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/08/2021
Model Number: MED6230HW1. Serial Number: MA1740293. Our customer was having a problem with the unit drum collecting standing water at about two tablespoons at bottom of drum as well as condensation on the walls of the drum and the front of the glass door. They would have this happen a few days after they used the dryer. They were also having an occasional hot damp clothes that had to be dried again. This home is only a few months old and they had a professional dryer vent cleaning service done to eliminate that possibility. I called Rich at Whirlpool Tech Line and he asked me if there was a air conditioning vent directly above the dryer. There was. He asked me if there is anyway the air conditioner vents could be diverted in a way that would not blow directly onto the dryer. There is. I advised our customer and they will be trying this. I did conduct a manual dryer vent test but this unit does not have air dry. The card stayed on but could see it about to pop off. Likely we do not have a dryer venting problem in the home even though it failed this test. Our customer will let Whirlpool know if diverting the air conditioning vent does not resolve the problem. I found a screw W10850756 missing the back panel. I replaced it with a screw from my truck stock.; used 1 W10850756 (Screw) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/08/2021
"Model Number: WDF520PADM9. Serial Number: FA0597027. Our customer is having a leaking problem. They informed me that 2 men came out to look at it and had supposedly ordered a part to fix the leak. We have no record that any technicians from ACT came out. Perhaps it was another company, the builder or the installers. There is a puncture in the tub. I removed the unit from the cabinetry. When running the unit I found that it was leaking on the back right side of the cabinet. Picture included. This unit will need a new tub. Part ordered.; ordrng 1 W11513977 (Tub)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78245
Richard G.
Job Details: 07/08/2021
Outer tub also needed for repair. Ordering tub.; ordrng 1 W11219115 (Outer tub)
We serviced a
MAYTAG DISHWASHER
Model MDBH979SAM0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/08/2021
"The user interface console assembly is cracked at multiple spots. And the control board is showed signs of burn damage to the casing and harness connections. The machine can be salvaged with a new harness, console and control. ; ordrng 1 W10811169 (UI Console Assembly) and 1 W10486463 (Control Board) and 1 W10871222 (UI Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Sebastian
Job Details: 07/08/2021
Customer is having an issue spinning there is visible rust on the motor and when you turn the motor with no belt attached you can hear it grinding on its own must replace motor order and can assembly belt and shield as well. Parts so available at vendor parts team to reach out when available; ordrng 1 W10890624 (Motor) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Shield) and 1 W10721967 (Cam)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Boerne, TX 78006
Douglas H.
Job Details: 07/08/2021
Per techline last tech was requested to replace the fresh food Evap cover. Replaced Evap cover per techline. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78247
Zachary
Job Details: 07/08/2021
"Replaced gear case, and all support parts. Calibrated and tested washer. Found no other issues or error codes. Washer is working as designed."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Boerne, TX 78006
Douglas H.
Job Details: 07/08/2021
Customer stated that burners not adjusting to low. Main one was front left burner. Found main cause was that the knob for front left burner was swapped with another knob. Put knobs back in proper locations. To resolve that issue. All burners turn down to low now. While testing front left burner noticed left front burner not allowing proper flame spreading during low simmer. Ordering burner head to resolve the issue. Part oos; ordrng 1 W11443594 (Burner head)
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WETLV27HW0
Near San Antonio, TX 78254
Richard G.
Job Details: 07/08/2021
"Customer complaint is that the unit will not agitate. Entered diagnostics and found error code F7E1, basket speed fault. Tested out unit and recommend replacing motor, shifter, capacitor, and cam assembly. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Olmos Park, TX 78212
Jesus C.
Job Details: 07/08/2021
Tested unit. Found ice maker not producing full cubes. Need to replace ice maker. ; ordrng 1 W10300024 (Ice maker)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204ESS1
Near Boerne, TX 78006
Douglas H.
Job Details: 07/08/2021
"Unit not powering on. Verified proper voltage once unit was plugged back in. Verified proper voltage to control but not sending proper voltage out, main control shorted console. Both parts would be needed to resolve the issue. Customer requested to have estimate sent. Have to think about repair. ESTIMATE ONLY!; rqstng P&A on 1 W10901795 (panel-cntl) and 1 W10854225 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78251
Sebastian
Job Details: 07/08/2021
Found shoestring inside of unit causing the damage was able to remove shoestring unit sounded good after work
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Zachary
Job Details: 07/08/2021
Water is still dripping from separator/ice door area. It does not appear that water is dripping from ice bin from warm air going through. Customer states she has not used ice dispenser since I was last here. However it looks just like residual melted ice water from crushed ice that could be causing issue. Was unable to call tech line due to being such a late hour. Ordering another separator assembly and control panel to potentially resolve issue. Call tech line after parts install. Control panel is OOS and will need to be scheduled when available.; ordrng 1 W11423782 (Separator assembly) and 1 W11518204 (Control panel)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model GH6177XP
Near San Antonio, TX 78250
Sebastian
Job Details: 07/08/2021
Explain to customer before entering home that most of the parts on this unit or discontinued customer chose not to go through with repair phone number listed was incorrect
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near San Antonio, TX 78201
Jesus C.
Job Details: 07/08/2021
Tested unit. Reservoir drain pump not running. Found hard water buildup blocking pump. Cleared buildup. Good drain. No further issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78254
Sebastian
Job Details: 07/08/2021
Took back off of dryer and inspected trying to hunt down noise found a loose screw in the back which seem to help but after putting unit back together it appears that there is still a noise ordering motor and returning with Drive assembly and seal Drive assembly does not appear to be damaged and not contributing to the issue will return with this part just in case; ordrng 1 279827 (Motor) and 1 W10730752 (Seal)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/08/2021
Tested unit. Front left burner not igniting. Found burner cap not searing properly on burner head. Fixed burner cap. All burners now working. No further issues. Tested to complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78254
Sebastian
Job Details: 07/08/2021
Gave customer instructions on how to load unit we put a test load in unit appears to be off-balance even when loading correctly ordering suspension system as the gear case appears to be in good condition no oil or damage; ordrng 1 W11130362 (Suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78232
Zachary
Job Details: 07/08/2021
Customer opted to reschedule since I ran so behind today. Going ahead and ordering vent assembly to potentially resolve issue. May be a weak fan motor.; ordrng 1 WPW10469574 (Vent assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Center Point, TX 78010
Colton B.
Job Details: 07/08/2021
"Issue was a leaking refrigerator and frozen pantry goods. Issue was frozen drain line causing defrost water to leak. Taped up half of pantry vent to help keep things from freezing. Unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near San Antonio, TX 78202
Jesus C.
Job Details: 07/08/2021
Tested unit. Igniter not heating. Jumped Igniter. Valve releasing gas. Bad igniter. Will order new igniter. Ordering extra igniter as precaution. ; ordrng 2 W11176454 (Igniter)s
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 07/08/2021
Had to use a thermal fuse to get unit back up and running unit appears to be putting out way too much heat must have thermostat to resolve issue maintenance says they have a new heater ordering both parts anyway putting in estimate for billing. ; ordrng 1 279838 (Elemen) and 1 W10900067 (Cut off thermal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78240
Sebastian
Job Details: 07/08/2021
Customers concern with the unit is that he has lost all his cooling on several occasions explains that all the ice in the bottom melts out making a puddle bowl sections get hot hes able to unplug the unit and it does cool at the moment compressor was on and unit was cooling freezer only making it down about 12 to 18? refrigerator showing about 35 cannot determine exactly what is wrong with the unit. It appears that the inverter box is failing intermittently ordering inverter harness assembly for the freezer for contingency and power supply just in case; ordrng 1 W10830278 (Power supply) and 1 W11032800 (Evap motor) and 1 W11087200 (Inverter box)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 07/08/2021
"This unit will need a new ice chute, UI and fascia heater. The unit is building condensation on the fascia heater and the outside of the ice box door. This is causing ice build up underneath the ice bin and dripping through the chute. There is a gap as well between the chute and the frame causing better access for dripping into the dispenser tray. Parts ordered. Or customer had their neighbor let me in the home and I called the customer with the results.; ordrng 1 W11405309 (UI dispenser) and 1 W10347055 (Ice chute) and 1 WPW10553630 (Fascia heater)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78248
Zachary
Job Details: 07/08/2021
"Checked dryer, complaint is dryer is not drying when on sensor dry cycle. Checked for air restrictions, all good. Tested under timed dry and dryer is working as designed. Hi limit thermostat is already on order and is likely the fix to the sensor dry issue. Ordered other sensors for contingency. Customer wants to replace door seal, which is not functional and would not be covered under warranty. ordrng 1 W10906683 (Door seal) and 1 8318268 (Thermostat) and 1 WP3977767 (Thermostat 221)"
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050US
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/08/2021
Customer called and rescheduled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/08/2021
Replaced door seal and rails but also discovered a faulty rocker switch that was not failing previously. Will return to repair. ; ordrng 1 W11396033 (Switch)