Near Corpus Christi, TX 78418
Adam
Job Details: 11/15/2019
MICROWAVE WHIRLPOOL WOC97EC0HZ03 Main harness that was received came in damaged. Pictures in SD-QuickPic. Customer has been waiting over a month for unresolved issues with this unit two different times techline suggestions resulted in unresolved issue. Last time I called tech line they stated to replace wiring harness. Wiring harness appears to be an X part customer waited almost a month for part to be received. Component that was received is in fact damaged. Needless to say customer is very upset. Calling partner team to document issue. Sr# 7726001191. Unsure if customer wishes to continue with repair so have not ordered new wire harness. If customer does wish to continue with repair part number required for repair W11315992 main wire harness. Customer is on the phone with customer service now. Customer will be seeking full refund or exchange of unit. ; saved tckt
Near Victoria, TX 77904
Michael
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "The customer is just not happy with ice bin cover not fitting properly as well as the gasket, there is nothing else I can do , this is a door issue, ordered freezer door; ordrng 1 LW10728959 (dor-fip)"
Near Victoria, TX 77904
Michael
Job Details: 11/15/2019
WASHER MAYTAG MVWB835DW4 "Error code F7E5, the clutch isn’t engaging , I’m getting 120V to the clutch but it’s still not engaging, Ordered part to resolve issue ; ordrng 1 W10905022 (clutch)"
Near Victoria, TX 77904
John L.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Inspected unit, ohm’d out compressor. Found that reading found are not within proper range. Issue found to be compressor, replace to resolve this issue.; rqstng P&A on 1 W10485433 (compressor)"
Near Shawsville, VA 24162
Uriah B.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced crisper drawercpver. . All checks ok.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL DU1055XTVS1 Replaced bimetal. Ran short test cycle. All checks ok.
Near Roanoke, VA 24013
Uriah B.
Job Details: 11/15/2019
LAUNDRY MAYTAG MVWC565FW1 "Complaint that the unit seems to be adding water during the spin cycle. Checked all wire harness connections. Checked operation in diagnostic. If callback, please pre order the control. ; used 1 WP8567668 (TIE) from stock"
Near San Antonio, TX 78256
Colton B.
Job Details: 11/15/2019
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Issue is that the recirculating pump is not sensing the correct water level in the reservoir. Unit needs new recirculating pump. Pump is out of stock PSP item. Since this is a misdiagnosis I’m checking with AE to see if we can cover part for customer. If not, quoting the customer for part on return visit. ; ordrng 1 W10897719 (valve) and 1 W10908287 (pump)"
Near San Diego, TX 78384
Adam
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Inspection of unit shows no error codes. Customer complaint of interface on front of fridge would not respond. Further inspection of unit shows customer had control locked. Unlocked control issue resolved
Near Corpus Christi, TX 78415
John L.
Job Details: 11/15/2019
DRYER MAYTAG MEDB765FC0 "Installed door and components, tested door after install. Door remains latched, issue resolved."
Near Boerne, TX 78015
Colton B.
Job Details: 11/15/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Issue was an F2E1 error code and a missing sliding arm rivet. Replaced console, that tested good. Need a river gun to replace door rivet. Tracking one down and rescheduling.; ordrng 1 WPW10128850 (arm)"
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2019
WASHER MAYTAG MVWB765FW3 Unable to remove stripped screw on Rotor/stator underneath washer. Tried screw removal kit in addition to various bits and drivers but the screw was simply too stripped. Need to return with full gearcase assembly.; ordrng 1 W11134159 (gearcase) and 1 W11195971 (stator)
Near La Vernia, TX 78121
Steven G.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KBSD608ESS01 Checked refrigerator found ice cup to ice maker frozen up and causing water to spray on to freezer door and on to floor cleared ice and found cut in rubber inlet and low water pressure ordered hose and housing ; ordrng 1 W10121140 (housing water filter) and 1 W10357286 (tube-inlet)
Near Victoria, TX 77904
Michael
Job Details: 11/15/2019
REFRIGERATOR JENN-AIR JS48SEDUDW12 "Installed components,issue resolved"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/15/2019
WASHER MAYTAG MVWX655DW1 Customer complaint is that the washing machine starts on it’s own. Unit was unplugged when I arrived. Plugged unit in and it immediately entered drain cycle and would not stop. Unable to cancel it or enter diagnostics. Ordering control.; ordrng 1 W11116592 (cntrl-elec)
Near Port Aransas, TX 78373
John L.
Job Details: 11/15/2019
MICROWAVE KITCHEN AID KMHS120ESS "Installed components, issue has been resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 11/15/2019
WASHER MAYTAG MVWB835DW3 Inspection of unit gives error code for long drain. Replace drain pump to resolve issue. Had drain pump in truck stock. Calibrated and ran verification cycles issue resolved; used 1 W10727777 (DRAN PUMP) from stock
Near Castroville, TX 78009
Justin
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KSRS25RSMK01 "Replaced ref dispenser lever, and cup fill for ice maker. Found the ice door motor not operating correctly, need to order motor. Quoted 87.77 to change out motor. ; ordrng 1 WPW10184813 (motor)"
Near Victoria, TX 77904
John L.
Job Details: 11/15/2019
REFRIGERATOR JENN-AIR JS48SEDUDW12 "Helped Technician with repairs, issues have been resolved"
Near Rockport, TX 78382
John L.
Job Details: 11/15/2019
RANGE WHIRLPOOL WFG320M0BB2 "Installed valve, tested. Unit now functions, issue resolved."
Near Corpus Christi, TX 78414
Adam
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Install components issue resolved.
Near San Antonio, TX 78240
Christian G.
Job Details: 11/15/2019
WASHER WHIRLPOOL WTW5700XW3 "Issue stated by customer: basket making loud noise, won’t agitate. Basket denied by customer due to water already in replacement basket, please reorder. Ran diagnostics, unit operates through full cycle. Does shake during spin. Tested suspension, need to order suspension.; rqstng P&A on 1 W10257086 (suspension) and 1 WPW10521297 (spin basket)"
Near Portland, TX 78374
John L.
Job Details: 11/15/2019
OVEN KITCHEN AID KOSE507ESS03 "Inspected unit, ran diagnostics no errors received. Determined that main control is issue. Will need to replace to resolve this. Customer will put repairs on hold in order to get an extended warranty plan. Part needed if going to repair W11040195"
Near Portland, TX 78374
John L.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Installed icemaker, issue has been resolved."
Near Corpus Christi, TX 78416
John L.
Job Details: 11/15/2019
RANGE WHIRLPOOL WGG745S0FS02 "Inspected unit, found issue with regulator switch being set to off. Turned on valve, tested. Issue has been resolved."
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/15/2019
COOKTOP ELECTRIC JENNAIR JIC4536XS Visually confirmed cracked cooktop. Cooktop will need to be replaced. ; ordrng 1 WPW10396765 (cooktop BLACK )
Near , TX 77979
Michael
Job Details: 11/15/2019
WASHER WHIRLPOOL WTW7500GC0 "Installed part ordered, calibrated and performed a diagnostics test. The valve is no longer leaking by and appliance is working properly"
Near Boerne, TX 78015
Colton B.
Job Details: 11/15/2019
DRYER MAYTAG MEDB835DC4 "Issue was no heat on sensor settings. Replaced control and UI, still no heat. Called techline who asked me to put wet clothes in. Unit seemed to be heating now. Unit tested good. Talked to customer about survey."
Near San Antonio, TX 78259
Ivan B.
Job Details: 11/15/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Replaced control assembly. Unit working properly at this time. No further issues. Yes to survey and leave behind.
Near San Antonio, TX 78256
Ivan B.
Job Details: 11/15/2019
WASHER WHIRLPOOL WFW5620HW0 Replaced electronic control. Unit now working properly. No further issues at this time.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/15/2019
DISHWASHER MAYTAG MDB4949SDZ0 "I confirmed water is available at the inlet valve, proper function water fill switch, and that there is 120vac at the water inlet valve pin 1&3. Faulty water inlet valve. SR# 7726385744; ordrng 1 WPW10327249 (water intake valve)"
Near San Antonio, TX 78253
Justin
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 "Found fridge evaporator frozen, need to order evap cover with harness. ; ordrng 1 W11284394 (cover-evap)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/15/2019
RANGE WHIRLPOOL WFE505W0HZ1 Customer had an unexpected conflict. Reschedule for next week. ; schdld next appmnt for 11/19 TUE !
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 Checked refrigerator. Found fan motor faulty ordering evap cover assembly for fan motor.; ordrng 1 W10865106 (cover-evap)
Near San Antonio, TX 78259
Jim G.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 After previous door installation the unit continues to have significant frost build up. Explained that sealant was used but I was informed the wrong sealant was used. The unit is deemed non-repairable. Mike SR# 77262638294SR# 7726382904
Near Converse, TX 78109
Devon F.
Job Details: 11/15/2019
WASHER WHIRLPOOL WTW7500GC2 Customer complaint was unit making loud noise. Replaced inlet valve to resolve issue unit operating as designed.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/15/2019
COOKTOP GAS JENN-AIR JGCP548HL00 Checked unit. Verified all electrodes are not activating. Verified power at outlet. Also found no power to electric griddle. I cannot access the unit until cabinet maker frees up the unit. Also requesting helper tech. Contacted techline and spoke to Butch SR#7726388564 who informed me that there has to be an issue at the power cord connection to ; schdld next appmnt for 11/19 TUE 8-11
Near San Antonio, TX 78253
Justin
Job Details: 11/15/2019
WASHER WHIRLPOOL WFW8620HC1 "Complaint is unit shaking or walking. Found shipping bolts still installed in unit. Removed shipping bolts tested spin cycle. Unit good to go, left behind survey pamphlet."
Near San Antonio, TX 78250
Steven G.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 "Checked refrigerator found temps in freezer and refrigerator at 0 degrees and 36 degrees, customer said ice maker not cutting off, ice poured on to floor when she opened door. Replaced ice maker unit is working normal now ; used 1 WPW10300022 (ICE MAKER ) from stock"
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL GI6FARXXB02 Checked refrigerator found freezer light and refrigerator lights not working. Evap fan intermittent. Ordering new control. Needs authorization.; rqstng P&A on 1 W10285199 (cntrl-elec)
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KURR204ESB00 Issue was a dented door panel. Replaced door wrap to resolve issue. Customer saw unit before we left. Informed customer of survey.
Near Boerne, TX 78015
Tommy B.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRFC704FPS Found issue to be broken heater lines to the fill tube. Ordering fill tube to resolve issues. ; ordrng 1 W10853597 (tube-water)
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2019
DISHWASHER KITCHENAID KDTM404ESS3 Customer issue is a no fill dishwasher. Dishwasher filled when we were there. Issue believed to be something stuck under the fill switch that worked its way out. Unit testing good now.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/15/2019
RANGE WHIRLPOOL WEE510S0FB2 "Customer complaint is that one of the burners turns on by itself. Entered diagnostics, found error code F2E1 A/D converter failure, F1E1 internal board failure. Cooktop was damaged due to stovetop overheating. Need to order control and cooktop.; ordrng 1 W10894098 (cntrl-elec) and 1 W11040044 (cooktop)"
Near Universal City, TX 78148
Devon F.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRMF706EBSO1 Customer complaint was unit lights dot work upon arrival unit lights work fine checked power at outlet and checked for error codes no faults found. Customer stated her husband unplugged unit and plug back in and lights come on for a couple of days told customer next time unit lights go out do not unplug and call us for service. Unit is operating as designed.
Near San Antonio, TX 78205
Shawn W.
Job Details: 11/15/2019
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Conducted diagnostics and received error code F6E4 User Interface/ Appliance Manager state status mismatch. I also received error code F8E0 Lower Fan speed underspeed. I am ordering Copernicus ACU, HMI Central UI board Control Panel Assembly, Lower cooling fan and convection fan. Set appointment for next Tuesday; ordrng 1 W10722667 (motor-fan) and 1 W11107244 (console) and 1 W11200129 (blower) and 1 W11253186 (cntrl-elec)"
Near San Antonio, TX 78232
Steven G.
Job Details: 11/15/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS01 "After rechecking lower found hidden thermostat behind blower, checked and found thermostat was bad replaced thermostat checked operation unit working properly now ; used 1 WP4449751 (THRMST-FIX) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/15/2019
RANGE WHIRLPOOL WFE525S0HV0 "Customer complaint is that the oven will stop working while it is cooking. If they increase the bake temperature it will start cooking again, but will then stop again after a few minutes. Entered diagnostics and found error codes F1E0 internal board failure. Need to replace the control. Ordering control.; ordrng 1 W11256088 (cntrl-elec)"
Near Converse, TX 78109
Devon F.
Job Details: 11/15/2019
DRYER WHIRLPOOL WED4815EW1 Customer complaint was unit would not start. Replaced thermostat unit operating as designed.
Near San Antonio, TX 78216
Steven G.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Checked refrigerator when I arrived and found ice maker is making normal ice, don,t know what happened with water flow, but is making normal ice now customer to watch and call if any problems"
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/15/2019
WASHER MAYTAG MVWC425BW0 Called customers. Customer wants to reschedule. ; schdld next appmnt for 11/19 TUE !
Near San Antonio, TX 78249
Christian G.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Issue stated by customer: refrigerator making loud noise from air vent. Found baffle motor operating very loudly. Ordering parts.; ordrng 1 W11164593 (diffuser)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/15/2019
COOKTOP ELECTRIC KITCHENAID KCES956HSS00 Removed cooktop to ensure accurate dimensional measurements. The current opening is as follows:A. 20 1/2”B. 34 1/2”C. <3 1/8” (more than is needed)The material is quartzite. There is enough material to make the modifications.
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Issue was a leaking ice dispenser. Replaced plate, valve and ice chute to resolve issue."
Near San Antonio, TX 78207
Jesus C.
Job Details: 11/15/2019
WASHER AMANA NTW4516FW2 Tested unit. Will not power on. Good power to control. Ordering new control. ; ordrng 1 W11101098
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/15/2019
OVEN ELECTRIC (S JENN-AIR JJW8130DDS Found the oven keypad not responding on the right side. Unit would not properly go into quick test mode. Took resistance readings for all the key entries at the control board and found them to have continuity and a resistance around 2000. This would indicate that the user interface is fine and that the control board is bad. I called Whirlpool Tech-Line to validate. Spoke with Leon. Pre-Ordered 74008312 Control H1 Clock. Did not set appointment because the client would like time to think it over. Provided the client a military discount on service call. Service call collected. Remaining balance would include the part and tier 2 labor.; ordrng 1 74008312 (cntrl-elec)
Near San Antonio, TX 78260
L
Job Details: 11/15/2019
MICROWAVE OVEN KITCHENAID KMBS104ESS02 Reschedule for Monday 18. ; schdld next appmnt for 11/18 MON !
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Checked seal on refrigerator door. Was worn replaced seal. Refrigerator sealing as designed. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/15/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Found faulty door switch and main board. Ordering both to resolve issues. ; ordrng 1 W10883049 (latch-door) and 1 W11261167 (cntrl-elec)
Near San Antonio, TX 78254
Justin
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Spoke with techline and updated issues that are occurring. Spoke with customer about calling Whirlpool customer service to resolve issue.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 "This call needed a sealed system tech. However, I was assigned again. I spoke with the client and he would like an appointment for Monday 0800-1000..; schdld next appmnt for 11/18 MON !"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Previous tech found issue to be faulty water inlet valve. Swapped with new valve to resolve issue. Unit testing good now.
Near San Antonio, TX 78260
L
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Issue is making noise when going on cycle. Found design for unit t be bigger leaving lots of space. Did find unit missing shield. Ordering parts; ordrng 1 W10866979 (shield) and 1 W10866979 (shield)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/15/2019
REFRIGERATOR KITCHEN AID KBFS25EWMS10 Replaced control. Issue resolved.
Near San Antonio, TX 78258
L
Job Details: 11/15/2019
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Replace filter. Added the cleaner. Ran cleaning cycle. Advice costumer what to do after cleaning cycle is done.
Near Schertz, TX 78154
Devon F.
Job Details: 11/15/2019
DRYER WHIRLPOOL WED4815EW1 Customer complaint was unit was very noisy. Could not find a noise unit is operating as designed.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/15/2019
WASHER MAYTAG MVWC565FW1 "Customer complaint is that the drain pump begins pumping on it’s own. Verified issue. Entered diagnostics and found no error codes. Ran unit through automatic test, all steps passed. Ordering control.; ordrng 1 W11162438 (cntrl-elec)"
Near Schertz, TX 78154
Devon F.
Job Details: 11/15/2019
WASHER WHIRLPOOL WTW5000DW2 Customer complaint was unit is very noisy. Put unit in diagnostic mode no error codes found put unit into high spin mode and agitate unit is a little rocky adjusted legs unit is operating as designed.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 11/15/2019
DRYER MAYTAG MEDC215EW1 Checked dryer found burnt timer. Good voltage to dryer and timer. Ordering new timer. Collected service call fee.; ordrng 1 W10185982 (timer)
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/15/2019
RANGE WHIRLPOOL WFG320M0BS3 Found faulty bulb socket board and oven igniter. Ordered parts to resolve issues. ; ordrng 1 W10856866 (sockt-lite) and 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/15/2019
DRYER MAYTAG MEDB755DW Tested dryer. F4e4 error codes. Good power at terminal block. Found thermal cutoff was open. Replaced cutoff. Tested dryer. Good heat. Good tumble. Good airflow. No issues during testing. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78253
Justin
Job Details: 11/15/2019
REFRIGERATOR MAYTAG MFI2569VEB2 "Found the control board sending over 30 volts to the display board, also getting 30 volts of J1P2 that is rated for 12 volts. Got 120 going to control board from wall. Will need order control board. Quoted for 470.89, collecting 113.66 for service call. ; ordrng 1 12920724 (cntrl-elec)"
Near Kendalia, TX 78027
Douglas H.
Job Details: 11/15/2019
FREEZER WHIRLPOOL WZF56R16DW04 Suction line and process stub switched. Corrected issue. Recharged unit. No further issues at this point.
Near Boerne, TX 78015
Douglas H.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced board. No further issues at this point. Yes to survey and leave behind.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found icemaker issues to be caused by faulty fill tube. New fill tube resolved issues. Unit testing good now.
Near San Antonio, TX 78232
Devon F.
Job Details: 11/15/2019
RANGE KITCHEN AID KESS907SSS Customer complaint was unit door would not unlock this visit replaced control board did not work call tech line spoke with Robert reference number7726391387 he suggest that I change the thermostat ordering new thermostat and thermal cut off just in case; ordrng 1 WP341196 (thrmst-fix) and 1 WP9759944 (bimetal)
Near San Antonio, TX 78233
Steven G.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF954CIHB00 "Checked refrigerator refrigerator no freon in unit, replaced compressor and both Evaporators, vacuumed and charged unit everything checks ok at this time"
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/15/2019
DRYER MAYTAG MED6630HC0 "Although the dryer is working, even though the dryer was balanced it has a vibration sound that probably is related to the previous changing of one panel and one base. A called Tech-Line and spoke with Robert File Number 7726388985. I explained that the panels were not fully coming together and felt a little off and that I expected there were other panels that were damaged. I also explained to him that although the dryer is balanced, if you push down on the back rear, the vibration goes away. I also explained that it might be the feet are recessing into the base. He explained to me that they have had problems with the bore housing on this model causing a vibration. He explained to me that the bore housing was the fan blade on the motor and to just order the whole assembly as a contingency as well as a whole new cavity. I have ordered all the parts to the best of my knowledge. On further discussion with the client, the dryer was purchase at Home Depot and wrappe
Near San Antonio, TX 78239
Steven G.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Checked refrigerator found water leaking at coupler under left hinge cap found dispenser hose not inserted all the way, reattached 1/4 inch hose to coupler checked operation unit is working properly now"
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 11/15/2019
WASHER WHIRLPOOL WTW8040DW2 "Checked washer, found leak sat inlet valve replaced. Ran diagnostics no longer leaks.checks good.job complete."
Near San Antonio, TX 78259
L
Job Details: 11/15/2019
DRYER WHIRLPOOL WED4985EW0 Issue unit not turning on found bad puts start switch and bad door switch. Ordering parts ; ordrng 1 W10117655 (switch push to start) and 1 W10569603 (switch door)
Near San Antonio, TX 78256
Ivan B.
Job Details: 11/15/2019
DRYER WHIRLPOOL WED75HEFW0 Replaced IML assembly and UI cable. Unit operating properly. No further issues at this time.
Near San Antonio, TX 78258
L
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Bad adjuster. Replace adjusters. No more issues with unit. Job complete
Near San Antonio, TX 78254
Christian G.
Job Details: 11/15/2019
WASHER MAYTAG WTW5000DW2 Issue stated by customer display non responsive and drain pu:p not draining. Replaced drain pump. Wrong mode# for Cntrl panel. Need to reorder.; ordrng 1 W10920641 (panel-cntl)
Near San Antonio, TX 78227
Richard G.
Job Details: 11/15/2019
WASHER MAYTAG MVWC425BW0 Replaced lid lock and control. Tested to complete. Unit is good to go. No email.
Near San Antonio, TX 78232
Devon F.
Job Details: 11/15/2019
DRYER WHIRLPOOL WED6620HW0 Customer complaint was unit not powering on tested ICU and all connections to ACU and control panel not getting proper voltage to control power or ordering new control panel to resolve issue; ordrng 1 W11370450 (CONTROL PANEL)
Near San Antonio, TX 78251
Douglas H.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 Found faulty compressor. Ordered new compressor to resolve the issue. ; ordrng 1 W10309988 (compressor)
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/15/2019
WASHER MAYTAG MHW6000XW2 Quoted for P&L + Sc. Customer wanted to proceed with repair. Replaced bellow to resolve issues. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/15/2019
WASHER MAYTAG MVWX655DW0 Swapped out suspension but issue persists. Upon inspection found issue to be tub and basket misaligned. Could not remove the inner basket. Ordering parts to resolve issue. ; ordrng 1 W10752719 (basket) and 1 W11035751 (gearcase) and 1 W11219115 (OUTER TUB)
Near San Antonio, TX 78250
Richard G.
Job Details: 11/15/2019
DRYER WHIRLPOOL WED8000DW4 "Replaced control panel. Unit would still not power on. Entered diagnostics and found no error codes. Entered service test mode, and unit would not proceed past the L2 power test. Tested all connections from wall to terminal block, and wall/terminal block to control. All connections tested good. Receiving proper power, continuity, and ohms at all test locations. Checked all fuses, good to go. Entered diagnostics and went through key activation and encoder test, all buttons function as normal during test, including power button. Exited diagnostics and power button still not working. The control and the UI have both been replaced. Called techline and spoke to Dustin. Attempted to warm up fingers and press lightly on the power button as suggested, did not work. Advised to have customer try it, still nothing. Dustin recommends replacing the UI/main board harness. File number 7726387736; ordrng 1 W10837032 (harns-wire)"
Near San Antonio, TX 78253
Justin
Job Details: 11/15/2019
DRYER MAYTAG MEDB835DW4 "Replaced bad cutoff thermal and thermostat fix, running unit to test heating. Checking unit in diagnostics, L1 and L2 on control showing 120. Heater is showing 240. Testing unit on a time dry to verify unit is working. Unit is heating correctly."
Near San Antonio, TX 78201
Jesus C.
Job Details: 11/15/2019
WASHER WHIRLPOOL WFC8090GX0 Customer complaint is unit is leaking water from the drain hose and from the filter housing in the front. Tested washer. F9E1 error codes. No blockages on filter. Drain pump is running good. Filled tub and drained 2 times. No leaks found during testing. Called techline. Sr 7726386584. Suggest unit might have excessive suds. Adjusted detergent concentration to 6x. Left leak mats for customer. No further issues. Tested to complete.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/15/2019
RANGE WHIRLPOOL GR563LXSB1 Customer complaint was unit front burners work sometimes. Reconnected both front burners to resolve issue unit is operating as designed.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/15/2019
RANGE WHIRLPOOL WEG750H0HZ0 Installed conversion kit. Flames are not consistent. Ordering pressure regulator and burners.; ordrng 1 W10861656 (regulator) and 1 W11121923 (burnr-head) and 1 W11245289 (burnr-head)
Near San Antonio, TX 78233
Jesus C.
Job Details: 11/15/2019
WASHER MAYTAG MVWB865GW0 Tested washer. Will not drain. Drain pump not running. Replaced pump. Tested washer. Now draining. No further issues. Tested to complete.
Near San Antonio, TX 78245
Justin
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Replaced back screw and grommet on compressor. Did not hear noise the whole time we were here. Unit is working as designed.
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/15/2019
DISHWASHER KITCHENAID KDPE234GPS0 Found error codes F4E3 F7E1. Ordering pump and motor assembly to resolve issue. ; ordrng 1 W11085683 (pump&motor)
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 11/15/2019
DRYER AMANA NED4655EW1 Checked dryer found no issues heating or with venting from unit to wall. No issues with dryer.good voltage to dryer. Job complete.
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/15/2019
COOKTOP GAS JENN-AIR JGCP548WP02 Replaced module. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78222
Jesus C.
Job Details: 11/15/2019
RANGE KITCHENAID KSEG700ESS3 Leveling feet are damaged. Ordering new feet. ; ordrng 2 W10058460 (foot-level)s and 2 W10341186 (foot-level)s