Near San Antonio, TX 78227
Jesus C.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Frost in freezer. Condensation in fresh food. Found gap on bottom of fresh food section allowing warm air into unit. Called tech line. Gap is 3/8 inch at widest part. Unit is not repairable. Sr 7726672275Transfer to partner team. Talked to representative to verify warranty information. States unit is out of warranty regardless of purchase date on receipt since unit is from a sears outlet store. Sr 7725967769There are no repairs that can be made. Marking complete.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 12/18/2019
WASHER MAYTAG MVWX655DW1 Checked washer found lid lock fault. Lock would not work properly or reseated connector lid locked but did not unlock. Customer will not be home due to holidays scheduled for Jan3rd . Customer also stated he will contact Lowe’s in regards of replacing washer. Ordering lid lock.9564893122; ordrng 1 W10682535 (latch)
Near San Antonio, TX 78225
Jesus C.
Job Details: 12/18/2019
WASHER AMANA NTW4516FW1 Installed new water valve. No further issues. Tested to complete.
Near San Antonio, TX 78228
Steven G.
Job Details: 12/18/2019
WASHER MAYTAG MHW6630HW0 "Checked washer ran diagnostics found no fault codes ran test everything checks ok, customer states that clothes are still wet after spin found no suds, replaced control board, because board could mess up and not show a code, customer to use and call if any problems"
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/18/2019
DRYER MAYTAG MEDB950YG0 "Unit had a squeaking sound. I moved it slightly to the right and squeaking sound went away. Ran diagnostics got error code F3 E6 moisture sensor open. F4 E3 restricted air flow.unit will need electroid, thrmstr fix, thermistor and control board. I have ordered parts seeking authorization.; rqstng P&A on 1 3387223 (electroid) and 1 8557403 (thrmst-fix) and 1 8577274 (thermister) and 1 W10249829 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78210
Jesus C.
Job Details: 12/18/2019
DRYER AMANA NED4655EW1 Tested dryer. Found bad thermal cutoff. Installed new cutoff. No further issues. Job complete. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78257
Colton B.
Job Details: 12/18/2019
WASHER MAYTAG MVWC565FW2 "Issue is that washer stopped with water in it and would not advance cycle. Finding issue to be a bad control board. Unit is getting 120v from the wall and 120v at control board. Unit is unresponsive, no lights or noises when knob is twisted. No operation. Ordering a new control board to resolve issue. There is physical damage on UI console, so I’m ordering a new one of those as well.Gate code is 1106# and unit number is 1106. ; ordrng 1 W10909736 (panel-cntl) and 1 W11399433 (CONTROL)"
Near San Antonio, TX 78230
L
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue is freezer is super cold. Found frozen evap. Defrost evap and found ice was blocking air way to fridge part. Evap bio metal defrosted not working making Evap freeze. Ordering new part W10679946; ordrng 1 W10679946 (harns-wire)
Near San Antonio, TX 78209
Steven G.
Job Details: 12/18/2019
REFRIGERATOR KITCHENAID KSSC48FTS00 "Checked refrigerator found compressor not getting power from inverter, replaced inverter compressor powered up, unit checks ok at this time; used 1 W10629033 (INVERTER ) from stock"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/18/2019
RANGE JENN-AIR JJW2430DS02 Replaced console no error codes found during testing replace both cover. Currently missing right screw ordering screw to complete job.; ordrng 1 4448950 (screw)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/18/2019
BEVERAGE CENTER WHIRLPOOL WUB50X24HZ00 "Last tech found faulty compressor per techline. Replaced compressor to resolve the issue. Needed up drier from stock due to new compressor didn’t have one with it. Vacuumed unit, held. Recharged unit, held. Unit began cooling properly with normal noise. No further issues at this point. Yes t; used 1 WPW10143759 (DRIER-HV) from stock"
Near Boerne, TX 78006
Douglas H.
Job Details: 12/18/2019
MICROWAVE OVEN KITCHENAID KOCE500ESS07 On call ahead customer asked to be rescheduled due to having to leave. Rescheduled customer. ; schdld next appmnt for 12/18 WED 8-12
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/18/2019
MICROWAVE OVEN KITCHENAID KMBS104ESS02 Replaced parts. Issues resolved.
Near San Antonio, TX 78232
Devon F.
Job Details: 12/18/2019
DISHWASHER KITCHEN AID KDFE104HPS0 "Customer complaint was unit unit detergent would be solid and dishes dirty after cycle, ran diagnostics got error code F4E3 for motor ordering new motor and control just in case.; ordrng 1 W11085683 (pump&motor) and 1 W11305303 (cntrl-elec)"
Near San Antonio, TX 78260
L
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Issue is unit freezing food in pantry side. Ordering new damper Service fee collected. ; ordrng 1 W10248595 (control)
Near Boerne, TX 78006
Douglas H.
Job Details: 12/18/2019
OVEN ELECTRIC (D KITCHEN AID KEBS207SSS04 Last trip found faulty bake element. Replaced element to resolve the issue. Told customer wouldn’t charge labor again. Collected part cost. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78260
Shawn W.
Job Details: 12/18/2019
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Customer was complaining of a orange flame that was happening on Saturday and Sunday. Today it was burning blue. Called Techline talked with Robert and he explained to me that the Natural Gas companies add a stabilizer this time of year to cut down on the humidity in the equipment and lines. This causes this orange flame which eventually goes away SR# 7726669351. I explained this to the customer and told them to give us a call if they had any other problems. Customer had a good number of questions. I addressed all questions. Fully operational. Job complete.
Near San Antonio, TX 78251
Christian G.
Job Details: 12/18/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 Issue stated by customer: water dispenser working intermittently when filter is replaced or just removed and re insterted.; ordrng 1 W11112889 (UI) and 1 W11114721 (cntrl-elec)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/18/2019
OVEN ELECTRIC (S WHIRLPOOL IBS650PXB00 Checked oven had no power to oven voltage at wall to oven was at 213 spoke to customer about getting a electrician out to find issue. Also found burnt thermal fuse ordering fuse.collected 113.66 in service call fee.; ordrng 1 WP9759243 (thrmst-fix)
Near San Antonio, TX 78230
Tommy B.
Job Details: 12/18/2019
OVEN ELECTRIC (D KITCHENAID KODE500ESS01 "Issue was a no power oven. Swapped out thermal fuse to resolve issues. Unit tested good now. Collected service call, parts and labor."
Near Converse, TX 78109
Steven G.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator found ice bucket slipping when dispensing ice, replaced ice container and shaft checked operation unit is working normal now"
Near San Antonio, TX 78253
Justin
Job Details: 12/18/2019
WASHER MAYTAG MVWB835DW4 "F7E5 stored in unit. Unit is showing a shifter fault, test 17 and 18 get stuck. Unit spins agitator instead of full drum, will need clutch, control, gearcase, washplate, slider. ; ordrng 1 W10447975 (slider) and 1 W10834917 (washplate) and 1 W10868473 (gearcase) and 1 W10905022 (clutch) and 1 W11105155 (cntrl-elec)"
Near San Antonio, TX 78259
Devon F.
Job Details: 12/18/2019
DRYER WHIRLPOOL WED4850HW0 Customer complaint was unit power cord was frayed replaced block terminal to resolve issue unit operating as designed
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/18/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 "Last visit customer stated that the light was not working. Field supervisor recommends swapping out control and holder to resolve issue. Previously, it was believed that the lightbulb was non-functional, but voltage checks determined that the light is not receiving enough voltage.; ordrng 1 W10210871 (holder,lamp) and 1 W11175577 (panl-cntrl)"
Near San Antonio, TX 78253
Justin
Job Details: 12/18/2019
VENT HOOD WHIRLPOOL UXT5230BDS1 "Helped customer get filter out, showed her ways to help get filter out. Went over survey with customer and leave behind."
Near San Antonio, TX 78258
Jesus C.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new water line. Tested unit. No leaks. No further issues. Tested to complete.
Near San Antonio, TX 78258
L
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Issue is unit not going into cycle. Getting F2E2. Replace control board. And code it still showing F2E2. Do to bad UI. Needs to be replace. ; ordrng 1 W11028305 (panel-cntl) and 1 W11028325 (housing-ui)
Near San Antonio, TX 78232
L
Job Details: 12/18/2019
VENTHOODS KITCHEN AID KXW9748YSS0 Issue is unit is making loud noise when turning it on. I couldn’t get or knew how to get the vent hood apart to get to the issue.I can hear something is stuck inside the motor. Told customer a more experienced tech will go out soon to check the issue. ; saved tckt
Near San Antonio, TX 78230
Tommy B.
Job Details: 12/18/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51ES4EB Customer stated that the issue was that the unit was overheating. Asked what temperature was being used and he said 350° and also indicated that it was both ovens. Found issue to be that the unit was set into Celsius and not Fahrenheit. Changed settings to Fahrenheit and unit is testing good now. No further issues at this time.
Near San Antonio, TX 78247
Devon F.
Job Details: 12/18/2019
WASHER MAYTAG MVWB835DW3 Customer complaint was unit would not drain found drain pump bended not spinning but just shaking ordering new drain pump to resolve issue.; ordrng 1 W10876600 (drain pump)
Near San Antonio, TX 78245
Justin
Job Details: 12/18/2019
RANGE WHIRLPOOL WFE505W0HZ1 Replaced control board and tested to complete. Unit is good to go. Went over survey with customer and leave behind.
Near San Antonio, TX 78249
Colton B.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint is a noisy refrigerator. The noise customer is hearing sound like normal operation to me. House is very quiet. Found all fans to be checking good and compressor making standard operating noise. Found one piece of insulation wasn’t installed. Installed insulation and nothing changed. Informed customer that noise is standard operating noise. Customer not happy with diagnosis and unit. No further work needed.
Near San Antonio, TX 78245
Justin
Job Details: 12/18/2019
DRYER MAYTAG MEDC465HW0 "Running unit through a cycle, purchased in June of this year. Put a large blanket in and heard noise right away. Noise was coming from pulley. Changed out with trucks stock, tested to complete. Went over survey with customer and leave behind. ; used 1 WP691366 (PULLEY-IDLR) from stock"
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/18/2019
RANGE KITCHENAID KDRS483VSS03 Client was prepared to pay a service fee and labor but not for parts. She was told by Kitchen aid that parts were covered. I have no authorization for parts. I called our office to double check. No authorization for parts. I explained to the client that they can call Kitchen aid to seek the authorization and reschedule. Job complete.
Near Hot Springs, AR 71913
Doug M.
Job Details: 12/18/2019
REFRIGERATOR JENN-AIR JCD2395WES02 "Inspected unit for not dispensing ice,found ice pad shorted not allowing dispenser to work,diagnosed to need ice pad; ordrng 1 W10133606 (pad)"
Near Hot Springs, AR 71909
Doug M.
Job Details: 12/18/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Inspected unit for not making ice,performed service diagnostics found all icemaker tests checked ok,tested temps in icebox found 42.4 degrees,temps in fresh food section average 42-43 degrees,32 degrees in freezer,loud grumbling noise from fresh food evaporator,called tech line with findings,performed amp test with everything running found ranges from 0.63-2.89 amps indicating a sealed system leak or floating blockage,diagnosed to need compressor,3 way valve,and fresh food evaporator per#7726671913; ordrng 1 W10874835 (valve) and 1 W11116006 (evaporator)"
Near San Antonio, TX 78251
Christian G.
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDT720PADM1 Issue stated by customer: dishwasher not draining or cleaning dishes properly. Found unit drain clogged and dirty. Cleared drain of debris. Also recommended customer clear disposal of any debris. Ran unit through diagnostics. No error codes showed. Unit test good. Informed customer of survey.
Near Boerne, TX 78006
Douglas H.
Job Details: 12/18/2019
OVEN ELECTRIC (D JENN-AIR JJW3830WS02 Unit making loud noise. Found cause to be the noise dampening foam for blower was installed on the wrong side of the blower. Fixed that issue. Unit no performing properly with normal noise. No further issues at this point.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 12/18/2019
DRYER WHIRLPOOL MED8100DW0 Checked dryer found hose to wall not properly installed. Connected hose no longer blowing air to room. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRT519SZDT05 Customer complaint was that the icemaker was not working. Verified bad icemaker. Replaced with truck stock. Tested to complete. No email to add.; used 1 W11294907 (ICEMAKER ) from stock
Near San Antonio, TX 78247
Devon F.
Job Details: 12/18/2019
WASHER MAYTAG MHW3505FW Customer complaint was unit was not working properly replaced control board to resolve issue unit operating as designed.
Near Boerne, TX 78015
Colton B.
Job Details: 12/18/2019
RANGE WHIRLPOOL KEBS277DWH10 "Issue was bottom oven door not closing all the way. Reseated hinges, unit now closes and holds on to heat. Unit tested good. Unit is under extended warranty, picture of paperwork in SD Quic Pic."
Near San Antonio, TX 78254
Christian G.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Issue stated by customer: refrigerator making loud noise previous night and water not dispensing from move in day. Customer took video of noise. Vent/coils at bottom of fridge very clogged with animal hair. No water dispensing but ice maker making ice. Found ice in back of freezer forming around fan. Assuming ice hit fan and caused noise customer was hearing. Water line froze up and ice maker fill valve starting to ice. Partially defrosted unit to help resolve issue. Asked customer to do a full defrost and call back if issue persists. Left survey form for customer.
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/18/2019
OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS03 Client was prepared to pay a service fee and labor but was told by Kitchen-aid that parts would be covered. I do not see an authorization for parts. I called our office and found that parts are not covered. I informed the client that they will need to contact a Kitchen-Aid to get an authorization for parts coverage and reschedule.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 12/18/2019
DRYER WHIRLPOOL WGD5000DW3 "Replaced thermal cut off and fuse, ran dryer no issues good heating. Unit working as designed. Job complete."
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/18/2019
OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS03 Client was prepared to pay a service fee and labor but was told by Kitchen-aid that parts would be covered. I do not see an authorization for parts. I called our office and found that parts are not covered. I informed the client that they will need to contact a Kitchen-Aid to get an authorization for parts coverage and reschedule.
Near Hot Springs, AR 71913
Doug M.
Job Details: 12/18/2019
DRYER WHIRLPOOL WED9290FW0 "Inspected unit for not drying properly,performed service diagnostics found no error codes,an auto test unit is reading proper voltage through control,called tech line for any known issues with poor dry results,test said usually poor air flow due to customer not clean vent box often enough,tech Sid unit is working as designed,verified normal operation unit checks ok"
Near Whittington Township, AR 71901
Doug M.
Job Details: 12/18/2019
WASHER WHIRLPOOL WFW5090JW0 "Replaced main control and ui board due to unit not responding and not starting, tested unit operation checks ok"
Near Hot Springs Village, AR 71909
Doug M.
Job Details: 12/18/2019
OVEN WHIRLPOOL WFE550S0HZ1 "Replaced door glass and door hinges due to hinges rubbing and door trim separating from glass,tested unit operation checks ok"
Near Benton, AR 72015
Doug M.
Job Details: 12/18/2019
REFRIGERATOR AMANA ASI2175GRW01 "Arrived to find mouse droppings inside and outside unit the smell of house was unbearable,took pictures called partner Team due to unsanitary conditions to document sr#7726577234"
Near Benton, AR 72019
Doug M.
Job Details: 12/18/2019
WASHER MAYTAG MHW5630HW0 "Inspected unit found cycle signal not working found signal was in off position customer could not figure out how to set,set signal for customer,tested unit operation checks ok"
Near Little Rock, AR 72212
Doug M.
Job Details: 12/18/2019
OVEN WHIRLPOOL WOS51EC0AS04 "Inspected for no operation,found no display no function,found thermal fuse at oven control shorted not allowing unit to power up,replaced fuse tested unit operation checks ok ; used 1 W11025102 (FUSE) from stock"
Near San Antonio, TX 78255
Colton B.
Job Details: 12/17/2019
OVEN ELECTRIC (S WHIRLPOOL WOSA2EC0HZ01 "Issue is no display on UI panel. Reset breaker, customer can now use UI panel. Image is burned in to UI display, need to replace panel. Customer has AM preference.; ordrng 1 W11299115 (console)"
Near San Antonio, TX 78207
Jesus C.
Job Details: 12/17/2019
WASHER WHIRLPOOL WTW4850HW1 Tested washer. No error codes. Ran diagnostics test. All test pass. No issues with washer. Performed customer instruct on proper use and care. No further issues. Job complete.
Near San Antonio, TX 78244
S. L.
Job Details: 12/17/2019
DISHWASHER WHIRLPOOL WDF330PAHB1 Removed door panel replaced dispenser ran test cycle all operations normal advised of email survey and paper customer does not have email.
Near San Antonio, TX 78244
S. L.
Job Details: 12/17/2019
WASHER MAYTAG MHW5100DW0 Removed front panel cleared drain pump and replaced bellow tested all operations normal price of part lower from original quote adjusted to correct price.
Near San Antonio, TX 78228
L
Job Details: 12/17/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 Issue is unit not dispensing water. Installed new water valve and no water dispensing still. Last visit I called tech line. Stated that refrigerator it self might be bad do to bad wiring. He said whirlpool will be contacting costumer to see what the next step since unit might need to be replace. Since we already replace both water valves and control board and ice maker. And unit is still not dispensing water. Also costumer stated refrigerator is not cooling anymore.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 12/17/2019
DRYER MAYTAG MEDB855DC4 Checked dryer found fan blower cover not installed correctly. Reinstalled ran dryer no noise heard. Job complete.
Near Helotes, TX 78023
Christian G.
Job Details: 12/17/2019
RANGE JENNAIR NOT AVAILABLE. "Issue stated by customer: range not operating properly. Customer saw popping from burner and fan was constantly running. Found top right burner wire had been burned off and was an exposed wire with broken ceramic block. Taped exposed wires. Fan wires had burned together, cut, taped and reattached wires so operating properly. Could not find model# customer stated she would look at other options to purchase new unit."
Near Ingram, TX 78025
Douglas H.
Job Details: 12/17/2019
RANGE KITCHEN AID KFGG500ESS0 Last trip found bake orifice wasn’t converted to LP. Installed correct orifice to resolve. No further issues at this point. Didn’t charge SC or Labor due to this issue was caused by us.
Near Kerrville, TX 78028
Sherman
Job Details: 12/17/2019
DISHWASHER MAYTAG MDB8979SFZ2 Upon arrival. Checked unit. Ui shows bad. Ordered parts to resolve issues. ; ordrng 1 W10897043 (CONSOLE ) and 1 WPW10653840 (DOOR LATCH)
Near Pipe Creek, TX 78063
Douglas H.
Job Details: 12/17/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Complaint of unit tripping breaker. Verified plug to be polarized properly. Checked amp draw. During max load only reaching 16 amps. Advised customer that issue is likely coming from GCFI plug being too sensitive. Advised to have electrician out to check plug. No further issues at this point for me. Yes to survey and leave behind.
Near San Antonio, TX 78253
Justin
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced ice maker and wire harness for ice maker. Unit called for water and should show ice within 24 hours.
Near Kerrville, TX 78028
Sherman
Job Details: 12/17/2019
WASHER WHIRLPOOL WFW5090JW0 Upon arrival replaced control in unit. Unit is functioning as designed. No further issues at this time.
Near San Antonio, TX 78210
Jesus C.
Job Details: 12/17/2019
WASHER WHIRLPOOL WFW6620HW0 Complaint is all clothing still wet at end of cycles. Tested washer. Found F8E1 error codes. All water valves are working. Drain pump is working properly. Drain hose is damaged. Called techline. Might be pressure sensor. Ordering new hose and sensor. ; ordrng 1 W11050506 and 1 W11125159
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/17/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced sump hose and grommet. Ran dishwasher no leaks. No error codes dishwasher working as designed. Job complete.
Near La Vernia, TX 78121
S. L.
Job Details: 12/17/2019
DISHWASHER MAYTAG MDB4949SHZ0 "Goods date 4/2019 found drain pump not coming on ran tests found failed drain pump replaced pump ran service cycle all operations normal. No leaks, advised of survey and paper.; used 1 WPW10348269 (PUMP DRAIN) from stock"
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 12/17/2019
WASHER WHIRLPOOL WTW8040DW4 "Ran diagnostics on washer found no error codes, no issues during testing. Washer working as designed. Job complete."
Near San Antonio, TX 78210
Steven G.
Job Details: 12/17/2019
DRYER ROPER RED4516FW0 "Checked dryer found unit not getting 220 volts, causing unit not to heat and timer not to advance, customer to get land lord to check power, and call if any problems"
Near San Antonio, TX 78264
Ezequiel V.
Job Details: 12/17/2019
RANGE WHIRLPOOL WFE320M0ES2 "Checked range found RR element broken, unable to close circuit causing to not turn on. Ordering new element. ; ordrng 1 8273994 (surface element)"
Near San Antonio, TX 78245
Richard G.
Job Details: 12/17/2019
RANGE WHIRLPOOL WFE320M0EB1 Replaced temperature sensor. Preheated oven to 350 degrees. No issues. Oven reached temp. Left oven at temp for 5 minutes. No issues. Set oven to broil at 525 degrees. No issues. Left at temp for 5 minutes. No issues. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78207
Jesus C.
Job Details: 12/17/2019
WASHER MAYTAG MVWC565FW1 Tested washer. No water from cold valve. Found wiring to valve was damaged. Fixed wiring. Cold valve turns on. No further issues. Tested to complete.
Near Pipe Creek, TX 78063
Douglas H.
Job Details: 12/17/2019
DISHWASHER KITCHENAID KDFE104DSS4 "Last trip found defective dispenser, broken wheels and bent screen. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78228
L
Job Details: 12/17/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 Issue is unit not dispensing water. Installed new water valve and no water dispensing still. Last visit I called tech line. Stated that refrigerator it self might be bad do to bad wiring. He said whirlpool will be contacting costumer to see what the next step since unit might need to be replace. Since we already replace both water valves and control board and ice maker. And unit is still not dispensing water. Also costumer stated refrigerator is not cooling anymore.
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/17/2019
ICEMAKER (STANDA KITCHENAID KUID508ESS1 Upon arrival removed bad pump. Harness is wrong. Customer is going out of town. Cleaning lady will be here Thursday. Customer said come in to fix it. Main gate code is 1945. Customer will open gate at house upon arrival. Customer said call after completed and he will give cc info. ; ordrng 1 W11325175 (RECIRCULATING PUMP )
Near Adkins, TX 78101
S. L.
Job Details: 12/17/2019
WASHER MAYTAG MVWC465HW2 "Customer complaint clothes tangled around agitator and white marks left on clothes. Inspected water supply and water clean and unit cycled correctly through service mode, no error codes. Advised customer per manual to load unit per owners manual and to use less amount of detergent. Recalibrated unit cleaned out fabric softener cup retested all operations normal. Customer declined email."
Near Bulverde, TX 78163
Steven G.
Job Details: 12/17/2019
ICEMAKER (STANDA KITCHEN AID KUIS18PNZB1 "Checked ice maker found unit not getting water, replaced bad water valve checked operation found water pan had cracks and leaking causing unit to short cycle, replaced water pan checked operation ; used 1 W10897719 (VALVE) from stock"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 12/17/2019
DRYER WHIRLPOOL WED8500DC4 Checked dryer ran cycle on dryer did not trip breaker. Checked voltage from wall to dryer good voltage. Ran dryer checked voltage steady voltage. Found no issues. Job complete.
Near San Antonio, TX 78221
Jesus C.
Job Details: 12/17/2019
WASHER MAYTAG MVWB835DW0 Installed new stator and gearcase. Ran calibration. Ran diagnostics test. No issues during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78214
Jesus C.
Job Details: 12/17/2019
MW-HOOD COMBO WHIRLPOOL WMH32519FB0 Installed new magnetron. Tested microwave. Heating good. No further issues. Tested to complete.
Near San Antonio, TX 78258
Ivan B.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Evap motor not operating properly. Freezer compartment has thick frost buildup throughout. Ordered evap motor and wire harness. Rescheduled 12/19; ordrng 1 W10911770 (EVAP WIRE HARNESS) and 1 WP2315549 (EVAP MOTOR)
Near San Antonio, TX 78216
Jim G.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced wire harness. No need for UI control after all. Issue resolved.
Near San Antonio, TX 78258
Jim G.
Job Details: 12/17/2019
MICROWAVE OVEN JENNAIR JMW9527DAS Ed SR# 7726655554 determined issue is due to magnetron and blower fan. Will return to repair. ; ordrng 1 W10859575 (magnetron) and 1 WP74008383 (fan- tange)
Near San Antonio, TX 78253
Justin
Job Details: 12/17/2019
WASHER WHIRLPOOL WED8500DC0 "Checking sensor again, running unit with a small damp washcloth. Watched sensor adjust times a few times. Electrode is working as design. Instructed customer to use timed dry if clothes are not similar material."
Near San Antonio, TX 78209
Jim G.
Job Details: 12/17/2019
WASHER WHIRLPOOL WFW5620HW0 Only ordered 1 last time. Ordering other three and rescheduling appt. ; ordrng 3 W11316766 (SHOCKS)s
Near San Antonio, TX 78253
Justin
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Customer said they changed out water filter and the water dispenser wasn’t working correctly, reset water filter and tested dispenser. Unit is dispenser correctly. Could not recreate buzzing noise, did find the front right leg not down so the fridge was not leveled. Made adjustments, unit should be good to go. Went over survey with customer and leave behind."
Near San Antonio, TX 78258
Tommy B.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated that the unit was making a dripping noise in the back of the refrigerator. He said that he observed water dripping in the slots in the evaporator cover. Explained to him how the evaporator drip tray works and how the heating element will come on to defrost the unit when needed. Unit is functioning normally at this time. Yes to Saturday.
Near San Antonio, TX 78211
Jesus C.
Job Details: 12/17/2019
RANGE WHIRLPOOL MER6600FZ1 Installed new top panel. Tested unit. All test pass. No further issues. Job complete.
Near Pipe Creek, TX 78063
Douglas H.
Job Details: 12/17/2019
WASHER MAYTAG MHW5500FW0 Last trip found broken dispenser. Replaced dispenser assembly to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78256
Douglas H.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Last tech found failing compressor per techline. Replaced compressor per techline. Vacuumed unit, held. Recharged unit, held. Began cooling immediately upon testing. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78227
Richard G.
Job Details: 12/17/2019
DISHWASHER AMANA ADB1400AGS0 Customer complaint is that the dishwasher does not drain. Some water was in the unit when I arrived. Pressed the cancel button and the unit drained. Entered diagnostics and found no error codes. Ran through automatic test cycle and all steps passed. Unit is operating normally. Some water that has drained is coming back into the dishwasher. Found issue to be that the drain hose is clogged pretty bad. Ordering new drain hose.; ordrng 1 WPW10545278 (drain hose)
Near San Antonio, TX 78260
Ivan B.
Job Details: 12/17/2019
WASHER WHIRLPOOL WTW8600YW1 Checked washer got no fault codes. Ran service cycle got no fault codes. Did test load and got unbalanced load code. Mini cycle ran and it rebalanced itself. When the normal cycle began the error code showed up again. Ordered replacement suspension. Rescheduled 12/19. Customer needs afternoon appointment. ; ordrng 1 W10440786 (SUSPENSION )
Near San Antonio, TX 78245
Richard G.
Job Details: 12/17/2019
RANGE WHIRLPOOL WFC150M0EB3 Replaced right front infinite switch. Tested to complete. Unit is good to go. No email to add.
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Upon arrival replaced refrigerator door gasket. Made sure sealing good. Leveled unit. No further issues at this time.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/17/2019
DRYER WHIRLPOOL WED5000DW2 Changed out pts relay and timer. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near Universal City, TX 78148
Steven G.
Job Details: 12/17/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator after talking to tech support and adding dye drier unit was still making noise, replaced evaporator and charged, unit still has a noise but less pronounced, went add back panel kit part will not fit this refrigerator returning part"
Near , TX 78624
Sherman
Job Details: 12/17/2019
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Upon arrival changed console. Calibrated and checked unit out. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78258
Jim G.
Job Details: 12/17/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Andy SR# 7726656723 confirmed proper function of unit. Reset unit at power source as it appears intermittently customer cannot select different cycle modes. Advised to reset at power source as necessary but if the issue persists it could be bad UI.
Near San Antonio, TX 78245
Richard G.
Job Details: 12/17/2019
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Replaced regulator. Checked connections with leak detection solution. Unit is good to go. No email to add.
Near San Antonio, TX 78224
Jesus C.
Job Details: 12/17/2019
DISHWASHER WHIRLPOOL WDT710PAHB1 Tested dishwasher. Will not start cycle. Found tongue for door latch was bent. Door not closing properly. Reshaped tongue for door latch. Door closing properly. All test pass in diagnostics. No further issues. Tested to complete.