Near Cave Spring, VA 24018
Chris S.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS325FDAW04 The led modules were not working. I replaced the 3 led modules. All operations check ok. ; pckd up 2 WPW10515057 (light)s and 1 WPW10515058 (light)
Near Salem, VA 24153
Chris S.
Job Details: 11/12/2019
RANGE KITCHENAID KERS505XSS03 Installed the cook top. All operations check ok.
Near Victoria, TX 77904
Michael
Job Details: 11/12/2019
DRYER WHIRLPOOL WED7500GC0 "Attempted to install new console but it was just the console shell without the UI. Installed the new control to see if it would correct the problem, didn’t correct the problem, put the old control back in place. The issue is in the UI, ordered the correct part and rescheduled the customer. ; ordrng 1 W11124268 (console)"
Near Roanoke, VA 24019
Uriah B.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED8000DW4 "Replaced exhaust, duct lint, housing. Vibration still there. The only thing that I can tell resolves the issue Is upward pressure on the exhaust pipe. No approved part I am aware of exists to put that pressure on pipe."
Near Christiansburg, VA 24073
Chris S.
Job Details: 11/12/2019
RANGE GE JS750SF3SS Installed control and checked operation. Broil element is getting hot now. Customer will observe.
Near , TX 77979
Michael
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW7500GC0 "The inlet valve is not closing causing the water to drip inside the basket, ordered part to resolve issue ; ordrng 1 W11165546 (valve)"
Near Corpus Christi, TX 78405
John L.
Job Details: 11/12/2019
REFRIGERATOR MAYTAG MFI2570FEZ06 "Part to handle had came loose, was able to replace handle and properly secured it. Issue resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 Inspection of unit shows door and door hinge as well as Molean railing all need to be replaced door not sitting correctly unit was floor model. Set a return date for installation when door is available. Doors considered X parts will not let me schedule that far out for a return visit.; ordrng 1 W10549590 (door-ice) and 1 W10634614 (dor-fip ss) and 1 W10691543 (hinge-door) and 1 W10691675 (hinge-door) and 1 W10705239 (grommet) and 1 W10732518 (hing-bushg) and 1 W10733652 (rail-mulln) and 1 W10734554 (block-piv) and 1 W10737410 (washer) and 1 W10873944 (gasket-fip)
Near San Antonio, TX 78256
Tommy B.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED7000DW2 Customer stated that the issue is the unit will not tumble. Ran diagnostics and rebuild error code F4E4. Indicates an issue with voltage to the unit. Found issue to be damaged terminal block. Ordering parts to resolve issue.; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)
Near Helotes, TX 78023
Tommy B.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Called techline spoke to Robert. 7726269133; ordrng 1 W11232485 (WATER TUBE)
Near Kingsville, TX 78363
Adam
Job Details: 11/12/2019
WASHER WHIRLPOOL MVWB765FW3 Install components calibrated and verification cycle issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 11/12/2019
DRYER MAYTAG MEDB835DW1 Information provided on ticket shows unit as out of warranty. Customer states she has warranty on this unit until 2020 informed customer that if that is the case she would have to Lowes submit request through proper channels in order for warranty information to be provided.
Near Corpus Christi, TX 78414
Adam
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW8500DC5 Inspection of unit shows error code for stuck button. Testing of component shows interface working as designed. Customer complaint of clicking noise during spin cycle. Both manual and automatic testing of unit shows no abnormal noises. Calibrated unit and ran verification cycle. Cannot duplicate customers complaint. Issue resolved
Near Portland, TX 78374
John L.
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW8500DC2 "Installed housing, tested after installation. Not detecting any more leak. Issue resolved."
Near San Antonio, TX 78255
Tommy B.
Job Details: 11/12/2019
RANGE WHIRLPOOL WFE770H0FZ2 Customer stated that the issue is the broil element is nonfunctional. Ran diagnostics and there were no error codes. Checked voltage on the control board and it was not returning 240 when engaged. Ordering new control to resolve issue.; ordrng 1 W11308431 (cntrl-elec)
Near Corpus Christi, TX 78414
Adam
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW8500DC5 Install components calibrated unit ran verification cycle issue resolved
Near Portland, TX 78374
John L.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer explained that unit was making ice again, checked out unit. Unit working as should."
Near Portland, TX 78374
John L.
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW8040DW "Installed housing and control. Recalibrated unit, tested after install. Issue resolved."
Near Corpus Christi, TX 78413
Adam
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 Install components issue resolved. Advise customer of 24 hour wait. For unit to come back to temperature
Near Castroville, TX 78009
Justin
Job Details: 11/12/2019
WASHER MAYTAG MHW5630HC0 "Verified F3E1, checked voltage at J14 pin 1 not getting 5 volts which calls for a water level sensor replacement. Found harness damaged going to control board. ; ordrng 1 W11316246 (switch-wl) and 1 W11316252 (harns-wire) and 1 W11316253 (harns-wire)"
Near San Antonio, TX 78259
Devon F.
Job Details: 11/12/2019
MICROWAVE OVEN WHIRLPOOL WMH31017HS Customer complaint was unit hood light won’t come on ordered new lamp and holder same issue checked for continuity and 120vac both pass called tech line spoke to David 7726346003 he suggested control board.; ordrng 1 W11175576 (panl-cntrl)
Near Corpus Christi, TX 78412
Adam
Job Details: 11/12/2019
RANGE AMANA AER6303MFS1 Sr#7726351142. Sr#7725038839. Inspection of unit comes back with error code F3E0. Upon further inspection of unit has been determined that oven is infested with roaches pictures in SD-QuickPic. Inform customer because of a roach infestation warranty for unit has been voided. Call tech line to document this issue first SR number is for them. Second SR number is for partner team partner team states customer will have to have proof of professional pest control documentation showing that they have sprayed for roaches and that they would after that point pick up the cost of the repair and parts.
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Small crack on freezer liner. Crack is on bottom center towards the front. Called techline. Suggest using liner repair kit to correct issue. Sr 7726346362Pn 8201700Pn 8212572; ordrng 1 8201700 (repair kit) and 1 8212572 (repair kit)
Near Robstown, TX 78380
Adam
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRT318FMDB01 Well trying to authenticate unit numbers given on work order don’t even come close to actual numbers on the units pictures in SD-QuickPic. Instructed customer to contact third-party warranty and get Job re-dispatched with correct information. Contacted AE on this issue
Near Victoria, TX 77905
Michael
Job Details: 11/12/2019
REFRIGERATOR MAYTAG MFI2570FEZ06 "Went into diagnostics, everything checks out, temperatures are accurate. Advised the customer to rearrange the items on the top shelf, the taller items are not allowing the air to flow evenly through out the RC, the appliance is working normal"
Near Victoria, TX 77901
Michael
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW5000DW1 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues, appliance is working normal"
Near San Antonio, TX 78221
Steven G.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL GD5RHAXNT01 After checking unit with black light found die on Evaporator. Evaporator still getting full frost.; ordrng 1 2188823 (evaporator)
Near San Antonio, TX 78259
Devon F.
Job Details: 11/12/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Customer complaint was unit does not have sound, cut power to breaker to reset oven. Problem resolved. Unit is operating as designed."
Near San Antonio, TX 78244
S. L.
Job Details: 11/12/2019
RANGE WHIRLPOOL WFC150M0EB3 Removed back panel checked for 240 volts on terminal block wire all good to control board no power to light and oven from control board. Ordered new control board rescheduled appointment for this Thursday 11/14/2019 ; ordrng 1 W11122555 (cntrl-elec)
Near Boerne, TX 78015
Colton B.
Job Details: 11/12/2019
OVEN ELECTRIC (D KITCHEN AID KEBC207KBL03 Issue was a cracked inner glass panel. Unit will need new inner glass. Gave Loreta estimate of 191.88 after service call. Collected service call. Ordering glass and returning. ; ordrng 1 WP4449259 (glass-door)
Near San Antonio, TX 78256
Tommy B.
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW7000DW4 Ran diagnostics and error code revealed was F0E3 Indicating a basket overload. Ran automatic test cycle to ensure our unit functioning properly. Unit tested good with no further issues at this time.
Near San Antonio, TX 78255
Tommy B.
Job Details: 11/12/2019
DRYER MAYTAG MEDC465HW0 Customer stated that the issue was the unit was squeaking when it was turned on. The noise was worse under a full laundry load and also progressively increased in volume over time. Found issue to be faulty roller. Swapped out both rollers to resolve issue and also swapped the belt. Unit tested good now with no further issues. Yes to survey.; used 1 4392065 (REPAIR-DRYER) from stock
Near Shavano Park, TX 78231
Ivan B.
Job Details: 11/12/2019
WASHER MAYTAG LAT9700AAW Replaced belts and ran test cycle. Unit ran well with no grinding or noises. Customer wanted to buy second set of belts to keep for later use if needed. No further issues at this time. Yes to survey and leave behind.
Near San Antonio, TX 78254
Christian G.
Job Details: 11/12/2019
RANGE WHIRLPOOL WGG745S0FS02 Issue stated by customer: Grate hinge mechanism not holding grate open. Replaced grate. Unit good. Informed customer of survey.
Near , TX 78253
Justin
Job Details: 11/12/2019
COOKTOP GAS WHIRLPOOL WCG97US6HS Replaced main harness and tested all burners to complete. Unit is working as designed. Job is complete.
Near Bandera, TX 78003
Justin
Job Details: 11/12/2019
DISHWASHER KITCHENAID KDTE234GPS0 Replaced wire harness and control. While running more test found the float switch was not installed correctly. Fixed issue and tested unit to complete. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/12/2019
VENT HOOD WHIRLPOOL WVU37UC0FS0 "Replaced capacitor and transformer. No change. Called techline, spoke with David, unit is hooked up to an arc fault breaker and needs to be changed to a standard breaker. Per David, no appliances should be put on a GFCI or arc fault breaker. File number 7726347124."
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Unit not dispensing water or making ice. Found faulty filter housing and clogged reservoir. Ordering both parts to resolve. ; ordrng 1 W11172791 (housing) and 1 W11216941 (reservoir)
Near Boerne, TX 78015
Colton B.
Job Details: 11/12/2019
RANGE WHIRLPOOL WFC150M0EW1 "Customer issue is a broken LF burner. Replaced burner, unit testing good."
Near Lakehills, TX 78063
Justin
Job Details: 11/12/2019
COOKTOP ELECTRIC KITCHENAID KICU509XBL Found right side control board having faulty issues. Need to order control and replace. Ordering display as well. ; ordrng 1 W10396615 (display) and 1 W10857232 (module)
Near San Antonio, TX 78217
L
Job Details: 11/12/2019
WASHER ROPER RTW4516FW2 Issue was unit leaking from valve. Replace water valve. Ran diagnostics No error codes. Didn’t notice any more leaking.
Near San Antonio, TX 78260
L
Job Details: 11/12/2019
RANGE KITCHENAID KCGD506GSS00 Issue was burner stays on. Found gas not shutting off on burner. Bad orifice and bar ignitor. Ordering parts ; ordrng 1 W10827697 (holder-orf) and 1 W10876261 (igntr-surf)
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/12/2019
WASHER MAYTAG MVWC555DW0 Tested washer. Noise during agitate. Found bad cam assembly. Replaced cam. Ran manual test. No noise during testing. No further issues. Tested to complete. ; used 1 W10721967 (CAM) from stock
Near Pipe Creek, TX 78063
Douglas H.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Last tech found faulty compressor and ICEMAKER. Replaced both to resolve the issues. Unit functioning as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78250
Richard G.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED8000DW4 Replaced control. Did not replace console. Wrong part was ordered. Need control for UI.; ordrng 1 W11133029 (panel-cntl)
Near San Antonio, TX 78217
Jim G.
Job Details: 11/12/2019
WASHER MAYTAG MVWB835DW4 Replaced water inlet valve. Tested unit in service modes to ensure proper functions. Issue resolved. Cleared errors codes.
Near San Antonio, TX 78222
Steven G.
Job Details: 11/12/2019
WASHER MAYTAG MHWE201YW00 "Checked washer found unit leaking water at bellow, replaced bellow checked operation unit is working properly now"
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/12/2019
OVEN ELECTRIC (D KITCHENAID KEBS207SSS03 Upper broil element broke. Quoted 360.73 (200 labor)for repair. Customer wants to proceed with repair. Ordering broil element to resolve the issue. Collected Sc. ; ordrng 1 9760774 (elmnt-brol)
Near San Antonio, TX 78260
L
Job Details: 11/12/2019
COOKTOP GAS WHIRLPOOL GLT3057RB01 Issue is stove not working properly. Found 3 bad orifice and ignitors. Quoted costumer. And decided he wants to purchase a new unit instead of going through with repairing it. Job complete
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Unit not making ice. Found faulty ice maker. Replaced ice maker to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near Bulverde, TX 78163
Jim G.
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Cleared ice from line. Issue resolved.
Near Boerne, TX 78015
Colton B.
Job Details: 11/12/2019
REFRIGERATOR JENN-AIR JS42CSDBDA "Issue is that freezer is not cooling down to recommend temperature. Checked thermistors for resistance, Ohms fell within acceptable range. Called techline and spoke to Bruce who said that it was either an airflow issue or sealed system related. Airflow in freezer compartment is good. Getting DH out here to check sealed system. Rescheduling customer for Wednesday.; schdld next appmnt for 11/13 WED !"
Near Converse, TX 78109
Devon F.
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW7500GC2 Customer complaint was unit water valve would make noise. Last visit tech ordered a inlet valve new valve faulty ordering another valve to resolve issue.; ordrng 1 W11165546 (valve)
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Previous visit, tech forgot to turn the water valve on at the home side. Showed customer how to do so. Unit functioning normally now."
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/12/2019
RANGE WHIRLPOOL WFG320M0BW2 "Last trip found faulty burner head, orifices, burner cap and valve. Replaced all parts to resolve the issue. Unit performing as designed. Customer declined email as he doesn’t have one."
Near Kerrville, TX 78028
Douglas H.
Job Details: 11/12/2019
COOKTOP ELECTRIC KITCHENAID KCES956HBL00 L- 34 3/8 inW- 20 3/8 inCalling CXC with measurements. Spoke with chasity. She documented the measurements of cut out.
Near San Antonio, TX 78247
Devon F.
Job Details: 11/12/2019
WASHER AMANA NTW4700YQ1 Customer complaint was unit makes loud noise and unbalanced tech found metal wire stuck in between tubs. Took wire out and unit is operating as designed.
Near San Antonio, TX 78250
Steven G.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 "Checked refrigerator and freezer found freezer temp a little high, evaporator only frosted on 2 lines, added die dryer and compressor, there is freon in system but compressor was not working as should. Will return. ; O-emld tckt"
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Customer stated that the issue is the water is not dispensing and that her shelves in the refrigerator door are falling out. Shelves were not properly installed, installed them properly to resolve that issue. Water is dispensing normally at this time, left instructions to document with video if issue persists in the future. No further issues at this time."
Near Somerset, TX 78069
Jesus C.
Job Details: 11/12/2019
DRYER MAYTAG MEDZ600TW2 Tested dryer. Noise during tumble. Found bad idler pulley cause of issue. Replaced pulley. Tested dryer. Noise is gone. No issues during testing. Tested to complete. ; used 1 4392067 (REPAIR) from stock
Near Boerne, TX 78006
Colton B.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Issue was rusted doors. Replaced all but one pantry door. Need to order the last door. Item is out of stock PSP.; ordrng 1 W10815674 (dor-fip ss)
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/12/2019
DISHWASHER MAYTAG MDB4949SHZ0 Dispenser was broken. I replaced the dispenser. Fully functional. Job complete.
Near San Antonio, TX 78250
Christian G.
Job Details: 11/12/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Issue stated by customer: microwave keeps tripping breaker. Power cord arced. Replaced power cord. Unit test good. Informed customer of survey.
Near San Antonio, TX 78259
Ivan B.
Job Details: 11/12/2019
COOKTOP GAS KITCHEN AID KGCU482VSS00 Checked cooktop. Found ignitor connection bad. Ordered replacement. Collected 113.66 for service fee. Quoted 135.22 for p&l. Rescheduled for 11/19; ordrng 1 WP8284941 (IGNITOR )
Near San Antonio, TX 78254
Christian G.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: water filter housing loose, food freezing on second shelf and water dispenser over filling. Ordering filter housing, air diffuser and dispenser control.; ordrng 1 W11130216 (cntrl-elec) and 1 W11189599 (cover-filt) and 1 WPW10457601 (support)"
Near San Antonio, TX 78212
Steven G.
Job Details: 11/12/2019
ICEMAKER (STANDA KITCHENAID KUID308ESS2 "Replaced filter housing, THERMISTER and the pump harness. Unit now filling and freezing as should."
Near San Antonio, TX 78259
Steven G.
Job Details: 11/12/2019
VENT HOOD WHIRLPOOL UXL6036YSS0 "Checked vent a hood found unit has 120volts but lights and fan are not working, talked to Robert from tech line RS7726201893 advised to talk to partner team about getting wire harness for unit. If no part available unit needs to be replaced, she will contact office ; saved tckt"
Near San Antonio, TX 78245
Christian G.
Job Details: 11/12/2019
COOKTOP ELECTRIC WHIRLPOOL WFC130M0AB0 Issue stated by customer: burners get red hot even on low/medium setting. Replaced control. Cycled burners through multiple heat cycles. Unit test good. Informed customer of survey.
Near San Antonio, TX 78250
Christian G.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Issue stated by customer: condensation in freezer. Replaced thermistor. Unit test good. Informed customer of survey.
Near San Antonio, TX 78260
Jim G.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 Verified torn seals. Ordered two seal gaskets. ; ordrng 2 W10830055 (gasket-fip)s
Near San Antonio, TX 78251
Christian G.
Job Details: 11/12/2019
REFRIGERATOR MAYTAG MFI2269FRZ03 Issue stated by customer: ice maker not making ice. Replaced ice maker and steamed out water valve. Ice maker calls for water and runs through harvest cycle. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 11/12/2019
RANGE WHIRLPOOL WFC150M0EB2 Checked range found broil element broken. Ordering new element.; ordrng 1 W10308476 (elmnt-brol)
Near Comfort, TX 78013
Douglas H.
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit has a crack in the tub upper right side. Ordering tub to resolve the issue. ; ordrng 1 W10909756 (tub-dishwr)
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/12/2019
REFRIGERATOR JENN-AIR JFFCC72EFP02 Replaced fill tube in order to resolve icemaker issues. Unit testing good at this time.
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/12/2019
MICROWAVE OVEN JENN-AIR JMW2427DS01 Error codes determined that the magnetron needed to be swapped. Swapped with new parts to resolve issue. Unit testing good now.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 11/12/2019
WASHER MAYTAG MVWB765FW3 Checked washer found no water going to tub. Replaced water inlet valve. Ran diagnostics good water flow to tub. Error code F7E9. would not spin or agitate. Ordering gear case and control if needed.; ordrng 1 W11134159 (gearcase) and 1 W11183368 (cntrl-elec)
Near San Antonio, TX 78260
Ivan B.
Job Details: 11/12/2019
DRYER AMANA NED4655EW1 Checked dryer. Issue with push to start switch or door switch. Ordered replacements. Rescheduled 11/15; ordrng 1 W10237959 (DOOR SWITCH ) and 1 W10420741 (PTS)
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/12/2019
OVEN ELECTRIC (D JENN-AIR JJW9830DDP Replaced control board that client had repaired from parts source. Checked temperatures and both lower and upper oven are operating normally. Lower door light switch is being stuck closed on occasion. Client is aware and fine with this for now. Found a small dent on the top left corner of the console that was probably damaged during shipping to the parts source. Took pictures and made client aware of the dent. Charged client for tier 2 labor. He paid for service fee on last call. Job complete.
Near Bulverde, TX 78163
Jim G.
Job Details: 11/12/2019
OVEN ELECTRIC [S JENN-AIR JJW3830DS02 Replaced control and checked all parts of unit. Cleared error. Issue resolved.
Near Helotes, TX 78023
Richard G.
Job Details: 11/12/2019
RANGE JENN-AIR JGRP548HL00 "All burners are extremely low. When put on simmer, the burners will flicker and sometimes go out. Ordering gas pressure regulator. Unit is natural gas.; ordrng 1 W11193822 (regulator)"
Near Fair Oaks Ranch, TX 78015
Steven G.
Job Details: 11/12/2019
DRYER KENMORE 110.828221 Checked dryer found broke element went to replace element control fell and cut control ribbon part is no longer available customer to buy new dryer
Near San Antonio, TX 78258
Ivan B.
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW8040DW2 Checked washer. Control panel no accepting selections. Ordered replacement UI harness and control.; rqstng P&A on 1 W10596717 (UI) and 1 W10625549 (CONTROL UNIT ASSEMBLY)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/12/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HB2 "Customer complaint is that the microwave door is not flush and there is a buzzing noise that comes from the microwave. Door is actually good to go, the control panel was not seated all the way down. Also, the microwave top/side panel is sticking out on the right side. Some of the screws were loose, which is likely why the unit was buzzing/vibrating. Tightened down all screws and reseated side panel and control panel. Tested to complete, unit is good to go. Spoke with customer about survey leave behind."
Near Boerne, TX 78015
Steven G.
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KSSC48QMS01 "Found Evaporator frozen in ice closing off baffle to refrigerator. defrosted unit, good to go."
Near Converse, TX 78109
Devon F.
Job Details: 11/12/2019
DISHWASHER KITCHENAID KDTM404EBS3 Customer complaint was unit not cleaning dishes replaced faulty control arm to resolve issue unit operating as designed.
Near Boerne, TX 78006
Colton B.
Job Details: 11/12/2019
OVEN ELECTRIC (S KITCHENAID KOSE500EBS04 Issue was a noise during bake. Found faulty convection fan to be issue. Ordering and returning to install.; ordrng 1 W10794042 (nut) and 1 W10819914 (fan-convct)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer call back is not for tripping breaker. Customer states that ice is still dropping through the ice door. Checked ice door, functioning as it is supposed to. Removed ice bin and found ice and frost built up on bottom of ice bin. Thawed out ice bin and replaced. Tested out icemaker dispenser. Everything is working as it should, sometimes ice stays in the chute which is likely causing the ice to drop as it begins to melt. Spoke with customer about pressing the paddle a second time to ensure all ice has left the chute.In regards to the tripping breaker, customer has plugged unit into a different outlet to see if the breaker trips there as well. As of this date, it has gone 4 days without tripping. Customer states that when plugged into original outlet the breaker would sometimes trip after a full week. Customer states that the builder refuses to change out the breaker, saying they would have to change the whole panel. I explained that if the br
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/12/2019
RANGE WHIRLPOOL WFE515S0ES1 Customer has to reschedule for later date. ; schdld next appmnt for 12/2 MON !
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 11/12/2019
RANGE WHIRLPOOL WFG320M0BS3 Checked range. Found front left not turning on found good igniter. Ordering new valve.; ordrng 1 W10615569 (valve-brnr)
Near San Antonio, TX 78258
Ivan B.
Job Details: 11/12/2019
OVEN ELECTRIC (D JENNAIR JJW8130DDS Checked oven. Temperature sensor not reading correct resistance. Ordered temp sensor; ordrng 1 74004943 (TEMP SENSOR)
Near Pleasanton, TX 78064
Jesus C.
Job Details: 11/12/2019
WASHER WHIRLPOOL WFW92HEFC0 Tested washer. Found issue caused by damaged wires to door lock. Fixed wiring. Tested washer. No issues. Ran diagnostics test. No issues. Unit is working properly. Tested to complete.
Near Cibolo, TX 78108
Steven G.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Checked refrigerator found unit not cooling found bad compressor, customer to buy new unit"
Near Live Oak, TX 78233
Shawn W.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED4850HW0 Replaced wiring harness and start switch. Fully operational. Job complete.
Near San Antonio, TX 78253
Justin
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Found fridge evap covered in ice and not running the fan. Customer is going to defrost the fridge in doing so I’ve knocked down the labor. I will order the harness for fridge. ; ordrng 1 W11033168 (harns-wire)
Near Schertz, TX 78154
S. L.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Found left side of evaporator vibrating when fan on Called techline spoke to Austin SR number 7726349491 explained to him that we have already put permagum on panel but same issue is happening, he gave part number for kit that has foam tape to try to correct issue. Ordering kit rescheduling 11/22.; ordrng 1 482395 (repair kit)"
Near San Antonio, TX 78249
Ivan B.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDAM04 Checked refrigerator. Lights out in freezer and fridge. Ordered replacements. Rescheduled 11/15. ; ordrng 2 W10134764 (LIGHT SOCKET)s and 2 W11125625 (LED LAMP)s
Near Converse, TX 78109
S. L.
Job Details: 11/12/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HB2 "Found fuse blew on unit, inspected door switches found primary interlock not lined up adjusted tab replaced fuse ran test cycle all operations normal customer used unit and moved door while in use no issues heating correctly. Called tech line spoke toKathy sr number 7726348387 she advised me that steps I took are sufficient and correct steps to repair. Spoke to customer about survey and paper. ; used 1 W10138793 (FUSE-THRML) from stock"
Near Boerne, TX 78006
Colton B.
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer observed noisy operation, specifically knocking noises in between fill and drain cycles. We were able to replicate noises, diagnosed bad diverted per tech sheet notes. Ordered sump assembly which includes diverted and motor.; ordrng 1 W10917110 (pump&motor)"
Near Boerne, TX 78006
Colton B.
Job Details: 11/12/2019
RANGE WHIRLPOOL WFE515S0EB2 "Issue was that the range keeps blowing the fuse. Found issue to be a shorted out wire on the RF burner. Ordering a new wiring harness, RF burner and control board to resolve issue. Wiring harness is a out of stock PSP item. ; ordrng 1 W11047722 (elmnt-surf) and 1 W11122551 (cntrl-elec) and 1 W11134602 (harns-wire)"
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 11/12/2019
WASHER AMANA NTW4516FW0 Checked washer ran spin cycle heard a rubbing noise. Checked agitator found no issues . Checked between tub and basket found cable scrapping basket. Removed cable no issues spinning. Job complete. Collected service call fee.