Near Kerrville, TX 78028
Sherman
Job Details: 12/23/2019
WASHER MAYTAG MVWX655DW1 Replaced console. Unit is functioning as designed. No further issues at this time.
Near Converse, TX 78109
Devon F.
Job Details: 12/23/2019
DISHWASHER KITCHENAID KDTM404EBS3 Customer complaint was unit has a scratch on it from last visit ordering new door to resolve issue.; ordrng 1 W10901498 (panel)
Near San Antonio, TX 78261
L
Job Details: 12/23/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Issue is unit keep turning off after 5 sec of turning it on. Ordering new board and magnetron ; ordrng 1 W10754299 (magnetron) and 1 W11173819 (panl-cntrl)
Near San Antonio, TX 78209
Jim G.
Job Details: 12/23/2019
WASHER WHIRLPOOL WFW5620HW0 I contacted techline and spoke to Ian SR# 7726707684Who helped me rule out any mechanical issues. The shocks are not in fact faulty. There was an F0E5 error which indicates an off balance load. Ran a quick load in person to see real world performance. No errors (off balance errors). Educated customer on how to adjust spin for smaller loads or larger loads.
Near Adkins, TX 78101
S. L.
Job Details: 12/23/2019
WASHER WHIRLPOOL WFW5090JW0 "Found unit would not start, found unit in Demo mode researched found training pointer W11396914 followed steps ran full service cycle all operations normal. Advised of survey and paper."
Near San Antonio, TX 78260
L
Job Details: 12/23/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Issue is dishwasher not dispensing enough water to clean dishes. Replace pump motor. Ran diagnostics no issues. Ran a quick cycle. No issues. Educated costumer about unit not drying plastics. Job complete
Near Converse, TX 78109
S. L.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Removed old panel re gummed evaporator shield since previous tech had removed sealer gum. Installed panel all operations normal.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/23/2019
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Customer complaint is that there is a gas leak in his cooktop. Customer has had the gas company check and says there are multiple areas leaking gas. Found leaks in the regulator as well as the manifold. Ordering both.; ordrng 1 W10594395 (manifold) and 1 W11087445 (regulator)
Near San Antonio, TX 78253
Richard G.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint is that the refrigerator is leaking from the freezer area. Found drain hose to be clogged.ordering drain tube.; ordrng 1 WPW10153550 (extension)
Near Fredericksburg, TX 78624
Sherman
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 The control board does not match up to wire harness. Same as job before. Customer is very upset about it. ; saved tckt
Near San Antonio, TX 78259
Devon F.
Job Details: 12/23/2019
RANGE WHIRLPOOL MES8880DS0 Customer complaint was unit would get error code for fan blower speed replaced blower fan to resolve issue unit operating as designed.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/23/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Customer complaint is that the dishes are not drying. Ran unit through diagnostics. No errors. Automatic test passed. Heating element is working and unit is operating normally. Customer is not using rinseaid. Went over “why won’t the dishes dry in my dishwasher “ handout with customer and spoke to her about using rinseaid to assist the drying process. Unit is good to go. Spoke with customer about survey. Called techline to document. Spoke with Liam. File# 7726705022
Near San Antonio, TX 78261
L
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Issue door are not level. Try to get them even by raising units feet. It doesn’t get to be as even but good really close. Told costumer that’s as much I can get it level. Try to call tech line and waited 15 min but no answer.
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/23/2019
RANGE WHIRLPOOL WFG975H0HZ0 Made adjustment on range. Fully operational. Job complete.
Near Victoria, TX 77901
Michael
Job Details: 12/23/2019
MICROWAVE AMANA AMV2307PFW2 "The microwave was making a clicking noise in the keypad are, took the display off and checked connections, all good. Installed the new interlock and put the display back in place and plugged appliance in, no power, checked the breaker and the breaker had blown, reset the breaker,still no power, installed a new fuse , still no power, replaced all the switches, still no power, the outlet is good,ordered parts to resolve issue ; ordrng 1 W10138793 (fuse) and 1 W10849846 (cntrl-elec) and 1 W10890779 (panl-cntrl)"
Near San Antonio, TX 78261
L
Job Details: 12/23/2019
REFRIGERATOR KITCHEN AID KRMF706ESS01 Issue is unit is leaking. Found no water leaking. Look under unit no water. Check evap drain no water. check inside unit no water leaking And check water valves also. Didn’t find water marks on water sheet left from last visit. Unit is working as design.
Near Robstown, TX 78380
John L.
Job Details: 12/23/2019
WASHER AMANA NTW4516FW3 "Inspected unit, received F8E1 long fill error. Checked valves, slow to dispense water on cold side. Found issue with sediment clogging up cold valve will need to replace to resolve. Explained findings to customer.; ordrng 1 W11101906 (valve)"
Near Converse, TX 78109
Devon F.
Job Details: 12/23/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint was unit dispenser wouldn’t close replaced dispenser to resolve issue unit operating as designed.
Near San Antonio, TX 78247
Devon F.
Job Details: 12/23/2019
WASHER MAYTAG MVWB835DW3 Customer complaint was unit would not drain replaced drain pump to resolve issue unit operating as designed.
Near Robstown, TX 78380
John L.
Job Details: 12/23/2019
WASHER WHIRLPOOL WTW5000DW "Inspected unit, attempted to run test on unit did not respond. Issue with control, replace board to resolve.; ordrng 1 W10916478 (cntrl-elec)"
Near Cibolo, TX 78108
S. L.
Job Details: 12/23/2019
RANGE WHIRLPOOL WCE77US0HS01 Replaced LF switch and burner and as well as warming zone element tested all operations normal advised of survey and paper.
Near Kingsville, TX 78363
Adam
Job Details: 12/23/2019
REFRIGERATOR MAYTAG MSS26C6MFZ00 Inspection of unit shows no error codes. But there is a large amount of frost in the back of the freezer compartment which is restricting airflow into the fridge. Replace harness wire and evaporator motor to resolve issue; ordrng 1 2315549 (motor evaporator) and 1 W10242409 (harns-wire)
Near Bloomington, TX 77951
Michael
Job Details: 12/23/2019
RANGE SAMSUNG NX58H5600SS "I didn’t have the parts for this job, reschedule customer and reordered the parts.; rqstng P&A on 1 DE92-02588J (PCB ASSEMBLY) and 1 DG-6400473A (KNOB) and 1 DG34-00027B (MEMBRANE)"
Near San Antonio, TX 78214
Jesus C.
Job Details: 12/23/2019
WASHER MAYTAG MVWB765FW3 "Installed new stator, rotor, and clutch. Ran calibration. Ran diagnostics test. No unusual noises during testing. No further issues. Job complete."
Near Odem, TX 78370
John L.
Job Details: 12/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed components, issue with lights remain. After further inspection found issue with produce door and control unit. Water had made its way into the board and corroded wiring and board. Will need to replace to resolve.; ordrng 1 W10563326 (cover) and 1 W10733263 (dor-fip ss) and 1 W10769076 (cntrl-elec)"
Near Corpus Christi, TX 78415
Adam
Job Details: 12/23/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Inspection of unit shows error code for f4 e3 I believe this is a secondary issue caused by no water entering unit. Replace fill valve assembly and pump motor to resolve issue; ordrng 1 W10327250 (fill valve assy) and 1 W10917110 (pump&motor)
Near San Antonio, TX 78232
L
Job Details: 12/23/2019
DISHWASHER KITCHEN AID KDFE104HPS0 Issue was dishwasher not dissolving the soap. Do to bad pump motor. Replace pump motor. Ran diagnostics no error codes. Ran a quick cycle. No other issues unit working as design. Job complete
Near San Antonio, TX 78253
Christian G.
Job Details: 12/23/2019
WASHER MAYTAG MVWB835DW4 "Issue stated by customer: washer making loud noise during cycles. Unit not responding to service verification cycle test. Left lid locked after exiting service diagnostics. Installed gearcase, control, clutch and washplate. Ran unit through diagnostic test. Unit passed through all cycles in service verification cycle. Unit tested good. Informed customer of survey."
Near Kingsville, TX 78363
Adam
Job Details: 12/23/2019
WASHER MAYTAG MVWC415EW0 Inspection of unit shows agitator has come loose from gearcase post. Replace screw wash play an agitator to resolve issue. Job will require authorization.; rqstng P&A on 1 W10003790 (screw) and 1 W10680217 (washplate) and 1 W10680218 (agitator)
Near Kingsville, TX 78363
Adam
Job Details: 12/23/2019
REFRIGERATOR MAYTAG MRT118FFFZ05 Inspection of unit shows temperatures not staying consistent and not reaching desired temperatures. No ice buildup and air circulating correctly unit is getting proper voltage. Believe there is a leak in the compressor or line for compressor. Replace compressor and control to resolve issue. Job will require a sealed system technician; ordrng 1 W11135151 (COMPOSER ) and 1 W11207398 (CONTROL )
Near San Antonio, TX 78253
Christian G.
Job Details: 12/23/2019
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Issue stated by customer: single oven unit operating as a double oven. Wrong model# was input. Switched to correct model#, unit test good."
Near Corpus Christi, TX 78412
Adam
Job Details: 12/23/2019
DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows customer used bad power cord and mounted incorrectly causing terminal block to fry. Replace terminal terminal block and screws to resolve issue.; ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 3397659 (termial block)
Near Port Aransas, TX 78373
John L.
Job Details: 12/23/2019
WASHER WHIRLPOOL WFW6620HW0 "Inspected unit, unit getting voltage but not powering on. Replace control panel to resolve.; ordrng 1 W11219530 (filter) and 1 W11294803 (cntrl-elec) and 1 W11329045 (cntrl-elec)"
Near Corpus Christi, TX 78413
Adam
Job Details: 12/23/2019
DRYER WHIRLPOOL WED5000DW2 Inspection of unit shows timer will not advance on its own. Unit is getting correct voltage replaced timer to resolve; ordrng 1 W10185992 (timer)
Near Corpus Christi, TX 78414
Adam
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 7985 gate code. Inspection of unit shows large deformity in left hand door where rocker switch would strike. Informed customer only way to fix issue would be to replace the entire door and there is a 12 week plus wait time for that specific parts. Customer understands and has left open a return date for installation until part is in hand. I did tape down the switch so the customer can continue using ice and water dispensers. I did make sure customer was OK with this short term solution. There is a little bit of a language barrier household is Spanish-speaking only per customer is OK with the situation for now; ordrng 1 W10847848 (switch) and 1 W11256280 (dor-fip)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Further checking found the evaporator fan and shroud to be fine. There is nothing wrong with this unit. It just has a powerful fan that vibrates the aluminum covering at times.
Near FAIR OAKS, TX 78015
Tommy B.
Job Details: 12/23/2019
RANGE WHIRLPOOL WFG525S0HS1 Customer stated that the unit has longer than normal cooking times. States that items are not getting to temp. Used thermal coupler to test temperature during 350° bake cycle. Rope temp was 362.7 at top and 337.7 at bottom. Top 352.6 bottom 329. Ordering sensor and control to resolve issues.
Near San Antonio, TX 78260
Devon F.
Job Details: 12/23/2019
WASHER WHIRLPOOL WFW6620HC0 Customer complaint was unit would leak from bottom took top panel off and put unit in diagnostic mode no error codes put unit on normal wash and watched under unit for leaks no leaks found. Instructed customer to record next time it leaks to show tech. At this time unit is operating as designed.
Near Victoria, TX 77904
Michael
Job Details: 12/23/2019
WASHER WHIRLPOOL WTW4816FW2 "Error codes F8E1, F7E6, cleared error codes and checked the inlet valve, low water pressure on the cold side. The the water valve off and removed the hose from the inlet valve, the screen was clogged with hose fibers, clean out the screen and put hose back in place and turned water valve on, tested cold side of inlet valve, has good water pressure now. Calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"
Near Corpus Christi, TX 78410
John L.
Job Details: 12/23/2019
DISHWASHER MAYTAG MDB8989SHZ0 "Installed components, issue has been resolved."
Near Hollins, VA 24019
Chris S.
Job Details: 12/23/2019
RANGE MAYTAG MER6600FZ2 The door hinge on the right is bent. ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Roanoke, VA 24014
Uriah B.
Job Details: 12/23/2019
WASHER MAYTAG MVWC416FW1 W10832724. MotorW11162436. ControlW10913953 actuatorNeed authorization from Lowe’s to pre order the parts listed. ; rqstng P&A on 1 W10832724 (drive motor) and 1 W10913953 (actuator) and 1 W11162436 (cntrl-elec)
Near Kingsville, TX 78363
Adam
Job Details: 12/23/2019
WASHER MAYTAG MVWB835DW4 Arrived at customers location customer states retailer has already picked up the unit and replaced it. Issue resolved bill accordingly
Near Vinton, VA 24179
Chris S.
Job Details: 12/23/2019
KITCHEN WHIRLPOOL WDT970SAHZ0 The diverted valve is running constantly causing the cycle to not continue to the wash. ; ordrng 1 W11087376 (pump&motor)
Near Radford, VA 24141
Uriah B.
Job Details: 12/23/2019
DISHWASHER WHIRLPOOL WDT720PADM2 WPW10671941 pump and motor Control W11413274. ; ordrng 1 W11413274 (CONTROL) and 1 WPW10671941 (pump&motor)
Near Pulaski, VA 24301
Uriah B.
Job Details: 12/23/2019
DRYER WHIRLPOOL LER7646EQ0 WP694089. Blower wheel. 31.73279827. Motor. 4392065. Repair kit. May not need blower wheel. And may be able to use old pulley. ; ordrng 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 WP694089 (wheel)
Near Corpus Christi, TX 78412
Adam
Job Details: 12/23/2019
RANGE AMANA AER6303MFS1 Install components tested unit issue resolved.
Near Christiansburg, VA 24073
Chris S.
Job Details: 12/23/2019
RANGE JENN-AIR JES9900BAS I installed the switch and found the sensor on the burner isn’t working. Will order and replace the element. Customer will pay the total at next visit. ; ordrng 1 W10823722 (elmnt-surf)
Near Radford, VA 24141
Uriah B.
Job Details: 12/23/2019
OVEN WHIRLPOOL MER6769BAW W10201551. Upper broil element; ordrng 1 W10201551 (elmnt-brol)
Near Radford, VA 24141
Chris S.
Job Details: 12/23/2019
LAUNDRY MAYTAG MVWX655DW1 The suspension is still strong. I adjusted the level and checked operation. All operations check ok. I instructed customer on loading techniques.
Near Little Rock, AR 72223
Doug M.
Job Details: 12/23/2019
DRYER WHIRLPOOL WED6620HC1 "Inspected unit for starting issues, performed service diagnostics found f6e1 error code communication loss between acu and him,hmi has already been replaced,diagnosed to need acu; ordrng 1 W11388022 (ELEC CNTRL )"
Near Salem, VA 24153
Chris S.
Job Details: 12/23/2019
WASHER WHIRLPOOL WTW8040DW4 I installed the console and checked operation. All operations check ok.
Near Little Rock, AR 72205
Doug M.
Job Details: 12/23/2019
LAUNDRY MAYTAG MVWX655DW1 "Inspected unit for unbalance and lid latch issue,performed service diagnostics found f5e3 error code lid unlock fault found lid not seating to top properly due to being warp right side corner not flush,found basket not center on unit causing unbalanced issue,centered basket diagnosed to need lid; ordrng 1 W11117421 (lid)"
Near Roanoke, VA 24015
Chris S.
Job Details: 12/23/2019
RANGE WHIRLPOOL WFE320M0EW2 I installed the control wire harness and terminal block. Checked operation. All operations check ok.
Near Roanoke, VA 24019
Chris S.
Job Details: 12/23/2019
DRYER MAYTAG MEDB765FW0 I found no error codes. The dryer heated as expected I instructed customer on the sensor dry settings. All operations check ok.
Near Hollins, VA 24019
Chris S.
Job Details: 12/23/2019
WASHER MAYTAG MVWB865GW0 I installed the agitator and cap. Checked operation. All operations check ok.
Near Salem, VA 24153
Uriah B.
Job Details: 12/23/2019
DRYER WHIRLPOOL WED6620HC0 Found no operation at control. Power to unit was 100 on each leg and about 210 between the two. Checked fuses and checked ok. Operation came back.
Near Draper, VA 24324
Uriah B.
Job Details: 12/23/2019
WASHER MAYTAG MVWC465HW2 Replaced control board. Ran calibration and auto test. Informed cx of low water to cold side of machine. May need plumber out to look at pressure to the washer.
Near Roanoke, VA 24012
Uriah B.
Job Details: 12/23/2019
LAUNDRY MAYTAG MVWB765FW3 Cx water heater leaking near the washing machine.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 12/23/2019
DISHWASHER KITCHENAID KDTE334GPS0 Replaced pump and motor and heating element. Ran auto test. All checks ok at this time.
Near Pulaski, VA 24301
Uriah B.
Job Details: 12/23/2019
DRYER WHIRLPOOL LER7646EQ0 "Replaced motor, pulley, and blower wheel. All checks ok. ; used 1 WP8567668 (TIE) from stock"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 12/23/2019
OVEN WHIRLPOOL RBS245PRS04 Wp979243. Replaced cutoff. All checks ok now. ; used 1 Wp979243 (CUTOFF) from stock
Near Conway, AR 72034
Doug M.
Job Details: 12/23/2019
LAUNDRY WHIRLPOOL WTW5000DW2 "Inspected for not enough water,performed service diagnostics found no error codes, performed manual test all steps checked ok,informed customer the unit is working as designed that this unit is energy efficient,verified normal operation unit checks ok"
Near North Little Rock, AR 72118
Doug M.
Job Details: 12/23/2019
MICROWAVE WHIRLPOOL KMCS1016GSS "Inspected unit for door not opening properly due to slide mechanism sticking,could not find parts list,called partner team this unit is 1year warranty exchange only,file #7726704923"
Near Conway, AR 72034
Doug M.
Job Details: 12/23/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed inner door and seal due to water leak,tested unit operation checks ok"
Near Hot Springs, AR 71909
Doug M.
Job Details: 12/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced listed parts per tech line 7726671913,due to unit not cooling properly to make ice,tested unit operation checks ok"
Near Boerne, TX 78006
Tommy B.
Job Details: 12/20/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Last visit found faulty detergent dispenser. Replaced with new dispenser to resolve issue. Unit tested good now. Yes to survey.
Near San Antonio, TX 78259
Devon F.
Job Details: 12/20/2019
OVEN ELECTRIC (D JENN-AIR W132W "Customer complaint was unit would not bake, tested heater element, wires, cutoff and the outlet all passed. Tested boiler element it works fine diagnose a bad board, board is discontinued. Collected SC + travel 124.49 card."
Near San Antonio, TX 78235
Jesus C.
Job Details: 12/20/2019
WASHER MAYTAG MHW5630HW0 Installed new UI. Washer going into diagnostics. Ran diagnostics testing. No issues during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78222
Steven G.
Job Details: 12/20/2019
DRYER WHIRLPOOL WGD4815EW2 "Checked dryer found rumbling sound while running, went over unit nothing seems bad, replaced roller kit dryer running normal at this time customer to use dryer and call if any problems ; used 1 4392065 (REPAIR-DRYER) from stock"
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 12/20/2019
RANGE KITCHENAID KSEG700ESS3 Replace both rail bases. Was able to level range completely. Customer was satisfied with level. Job complete.
Near San Antonio, TX 78260
L
Job Details: 12/20/2019
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Issue was units UI turning on wrong oven. Replace UI. Make sure it was turning on the right oven. Turn oven for 10 min to 350 no issues. Unit working as design. Job complete.
Near San Antonio, TX 78260
Devon F.
Job Details: 12/20/2019
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Customer complaint was unit would not light, removed and reinstalled orifice to where all burner work unit is operating as designed."
Near Boerne, TX 78006
Tommy B.
Job Details: 12/20/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Last visit found the need to swap out control and user interface due to mismatch. Unit tested good now with no further issues. Yes to survey.
Near Kendalia, TX 78027
Tommy B.
Job Details: 12/20/2019
OVEN ELECTRIC (D WHIRLPOOL KOSE500ESS00 Last visit revealed need for new UI and Control. Replaced with new parts and unit is testing good now.
Near Garden Ridge, TX 78266
S. L.
Job Details: 12/20/2019
MICROWAVE OVEN JENN-AIR JMW3430IL02 Customer provided closing documents for December 17 2019. Found scratch in paint on cabinet on left of oven took pictures advise customer this was pre existing removed door replaced vent tested all operations normal. Customer declined email.
Near San Antonio, TX 78255
Colton B.
Job Details: 12/20/2019
OVEN ELECTRIC (S WHIRLPOOL WOSA2EC0HZ01 Issue was a bad UI panel. Replaced UI panel to resolve issue. Unit tested good.
Near San Antonio, TX 78253
Richard G.
Job Details: 12/20/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer complaint is that the dispenser has to be forced closed. Changed out dispenser with truck stock. Tested to complete. Unit is good to go. Spoke with customer about survey.; used 1 W10861000 (DISPENSER) from stock
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 12/20/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM Arrived at customer house checked refrigerator found refrigerator infested with gnats due to food left in refrigerator. Spoke to customer about getting it cleaned and possibly not being covered under warranty.Attempted to take pictures but customer asked me to leave. Called trade partners to have it noted. SR7726682544
Near San Antonio, TX 78251
Jesus C.
Job Details: 12/20/2019
DRYER AMANA NED4655EW1 Drum not spinning during run. Found belt was damaged. Replaced belt. No further issues. Tested to complete. ; used 1 4392067 (REPAIR) from stock
Near Bulverde, TX 78163
Jim G.
Job Details: 12/20/2019
WASHER WHIRLPOOL WTW8040DW4 Replaced inlet. Issue was resolved. Old inlet was not actuating hot water.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/20/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 Replaced dampener motor and drawer cover. Issue resolved.
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/20/2019
MW-HOOD COMBO KITCHENAID KHHC2090SSS2 "Previous visit diagnosed a bad control. Previous service company determined that the screw holding the top of door was “stripped in production at factory.” Unable to repair unit as the control is mounted in door, which must be removed for access. Called techline spoke to Brian for documentation for customer to forward to Safety Team 7726693830. Based on circumstances, the unit is unable to be repaired."
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/20/2019
BEVERAGE CENTER KITCHENAID KUBR204ESB00 Door on unit is not closing properly. Hitting on side of cabinet. Found unit not sitting level. Leveled out unit. Door closing properly. Not hitting cabinet. No further issues. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/20/2019
REFRIGERATOR KITCHEN AID KRMF706ESS Unit was not cooling but the UI was response. Lights were not on. Reset control. Issue resolved. Ran several service tests to ensure proper function.
Near San Antonio, TX 78254
Christian G.
Job Details: 12/20/2019
WASHER MAYTAG MVWB835DC4 Issue stated by customer: washer making noise during spin. Replaced stater motor and gearcase(included new slider). Ran unit through diagnostic verification cycle. Passed rough all 20 cycles. No noise. Unit test good. Informed customer of survey.
Near San Antonio, TX 78255
Colton B.
Job Details: 12/20/2019
REFRIGERATOR WHIRLPOOL GS5SHAXNT00 "Issue is no light and no cooling refrigerator. Fixed cooling issue last visit. Installed new socket this visit, still no lights. Noticed that the refrigerator control was dead. Put old socket back in. Refrigerator control board is discontinued. Need to collect P&L from Derek. Derek not home. Tried calling Derek but could not get a ring tone. Passing info to AE to see next steps."
Near Ingram, TX 78025
Sherman
Job Details: 12/20/2019
WASHER AMANA NTW4516FW3 Upon arrival ran diagnostics on unit. No error codes. Calibrated unit. No further issues at this time.
Near Boerne, TX 78015
Colton B.
Job Details: 12/20/2019
DISHWASHER WHIRLPOOL KUDS30FXSS1 Issue was a non-functioning touch pad. Found no error codes. Took UI panel off and upon moving it it started working. Believe issue to be a loose connection. Unplugged and reinserted Control to UI wire harness. Unit testing good. Informed customer that service call is good for 90 days and that if she has more issues to call us. Collected service call.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 12/20/2019
VENT HOOD WHIRLPOOL WVW57UC6FS2 Arrived at customer home. Requested proof of purchase or delivery due to issue being cosmetic. Customer was not able to provide proof of purchase or delivery. Unable to continue service.
Near San Antonio, TX 78223
Jesus C.
Job Details: 12/20/2019
RANGE WHIRLPOOL WFC150M0EB2 Customer complaint is that unit shut off during thanksgiving and would not heat back up. Customer tried unit a few days later and all functions were working. Tested range. All elements and burners are working. No error codes stored on control. Oven heating up properly. Called tech line. Might be a control issue. Ordering new control. Sr 7726691364; ordrng 1 W10887901 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 12/20/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced control and sensor. Ran unit through diagnostics cycle. All good. Water is still cold lid in the dishwasher and cold coming out during drain cycle. Ordering thermostat. Heater tested good.; ordrng 1 WP661566 (thermostat)
Near San Antonio, TX 78254
Tommy B.
Job Details: 12/20/2019
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Last visit error codes revealed a faulty console. Replaced with new console to resolve issues. Unit tested good now.
Near Boerne, TX 78006
Colton B.
Job Details: 12/20/2019
COOKTOP ELECTRIC KITCHENAID KCED606GBL01 "Replaced downdraft and wiring harness, still not operational. I’ve replaced everything at least once on this cooktop. Called techline (SR:7726582240) who is going to pass it off to engineering. Should here back in a few days about how to proceed."
Near San Antonio, TX 78249
Tommy B.
Job Details: 12/20/2019
WASHER MAYTAG MVWB835DW3 "Customer stated that the issue is that the unit has not been locking properly. Technician arrived with the lid lock assembly, however the door is broken on the left hinge. Ordering a door to resolve all issues.; ordrng 1 W11259006 (lid)"
Near Bulverde, TX 78163
Ivan B.
Job Details: 12/20/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Decorated and unit and replaced evap motor. Also raised the temp of the freezer 1 keep any frost from freezing the rack again.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/20/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced evaporator motor and harness which includes bimetal thermistor. Issues resolved.
Near Garden Ridge, TX 78266
S. L.
Job Details: 12/20/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found shorted Ui in deli drawer due to moisture, need to replace deli drawer panel/door to replace internal wire harness due to moisture damaging connections. Needs OTL before ordering.; rqstng P&A on 1 W10733263 (dor-fip ss) and 1 W10769076 (cntrl-elec)"
Near San Antonio, TX 78258
L
Job Details: 12/20/2019
WASHER MAYTAG MVWC565FW2 Concern was clothes was stuck inside unit under impeller. Found impeller was install right. Remove impeller and installed it the properly. No other issues job complete.
Near San Antonio, TX 78228
Christian G.
Job Details: 12/20/2019
WASHER MAYTAG MVWX700XW0 "Issue stated by customer: washer no operating properly. Replaced gearcase, tub assembly and washplate. Unit tested good. Informed customer of survey; pckd up 1 WPW10553968 (washplate)"