Near San Antonio, TX 78216
Steven G.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Checked refrigerator when I arrived and found ice maker is making normal ice, don,t know what happened with water flow, but is making normal ice now customer to watch and call if any problems"
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/15/2019
WASHER MAYTAG MVWC425BW0 Called customers. Customer wants to reschedule. ; schdld next appmnt for 11/19 TUE !
Near San Antonio, TX 78249
Christian G.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Issue stated by customer: refrigerator making loud noise from air vent. Found baffle motor operating very loudly. Ordering parts.; ordrng 1 W11164593 (diffuser)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/15/2019
COOKTOP ELECTRIC KITCHENAID KCES956HSS00 Removed cooktop to ensure accurate dimensional measurements. The current opening is as follows:A. 20 1/2”B. 34 1/2”C. <3 1/8” (more than is needed)The material is quartzite. There is enough material to make the modifications.
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Issue was a leaking ice dispenser. Replaced plate, valve and ice chute to resolve issue."
Near San Antonio, TX 78207
Jesus C.
Job Details: 11/15/2019
WASHER AMANA NTW4516FW2 Tested unit. Will not power on. Good power to control. Ordering new control. ; ordrng 1 W11101098
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/15/2019
OVEN ELECTRIC (S JENN-AIR JJW8130DDS Found the oven keypad not responding on the right side. Unit would not properly go into quick test mode. Took resistance readings for all the key entries at the control board and found them to have continuity and a resistance around 2000. This would indicate that the user interface is fine and that the control board is bad. I called Whirlpool Tech-Line to validate. Spoke with Leon. Pre-Ordered 74008312 Control H1 Clock. Did not set appointment because the client would like time to think it over. Provided the client a military discount on service call. Service call collected. Remaining balance would include the part and tier 2 labor.; ordrng 1 74008312 (cntrl-elec)
Near San Antonio, TX 78260
L
Job Details: 11/15/2019
MICROWAVE OVEN KITCHENAID KMBS104ESS02 Reschedule for Monday 18. ; schdld next appmnt for 11/18 MON !
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Checked seal on refrigerator door. Was worn replaced seal. Refrigerator sealing as designed. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/15/2019
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Found faulty door switch and main board. Ordering both to resolve issues. ; ordrng 1 W10883049 (latch-door) and 1 W11261167 (cntrl-elec)
Near San Antonio, TX 78254
Justin
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Spoke with techline and updated issues that are occurring. Spoke with customer about calling Whirlpool customer service to resolve issue.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 "This call needed a sealed system tech. However, I was assigned again. I spoke with the client and he would like an appointment for Monday 0800-1000..; schdld next appmnt for 11/18 MON !"
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Previous tech found issue to be faulty water inlet valve. Swapped with new valve to resolve issue. Unit testing good now.
Near San Antonio, TX 78260
L
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Issue is making noise when going on cycle. Found design for unit t be bigger leaving lots of space. Did find unit missing shield. Ordering parts; ordrng 1 W10866979 (shield) and 1 W10866979 (shield)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/15/2019
REFRIGERATOR KITCHEN AID KBFS25EWMS10 Replaced control. Issue resolved.
Near San Antonio, TX 78258
L
Job Details: 11/15/2019
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Replace filter. Added the cleaner. Ran cleaning cycle. Advice costumer what to do after cleaning cycle is done.
Near Schertz, TX 78154
Devon F.
Job Details: 11/15/2019
DRYER WHIRLPOOL WED4815EW1 Customer complaint was unit was very noisy. Could not find a noise unit is operating as designed.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/15/2019
WASHER MAYTAG MVWC565FW1 "Customer complaint is that the drain pump begins pumping on it’s own. Verified issue. Entered diagnostics and found no error codes. Ran unit through automatic test, all steps passed. Ordering control.; ordrng 1 W11162438 (cntrl-elec)"
Near Schertz, TX 78154
Devon F.
Job Details: 11/15/2019
WASHER WHIRLPOOL WTW5000DW2 Customer complaint was unit is very noisy. Put unit in diagnostic mode no error codes found put unit into high spin mode and agitate unit is a little rocky adjusted legs unit is operating as designed.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 11/15/2019
DRYER MAYTAG MEDC215EW1 Checked dryer found burnt timer. Good voltage to dryer and timer. Ordering new timer. Collected service call fee.; ordrng 1 W10185982 (timer)
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/15/2019
RANGE WHIRLPOOL WFG320M0BS3 Found faulty bulb socket board and oven igniter. Ordered parts to resolve issues. ; ordrng 1 W10856866 (sockt-lite) and 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)
Near San Antonio, TX 78228
Jesus C.
Job Details: 11/15/2019
DRYER MAYTAG MEDB755DW Tested dryer. F4e4 error codes. Good power at terminal block. Found thermal cutoff was open. Replaced cutoff. Tested dryer. Good heat. Good tumble. Good airflow. No issues during testing. Tested to complete. ; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78253
Justin
Job Details: 11/15/2019
REFRIGERATOR MAYTAG MFI2569VEB2 "Found the control board sending over 30 volts to the display board, also getting 30 volts of J1P2 that is rated for 12 volts. Got 120 going to control board from wall. Will need order control board. Quoted for 470.89, collecting 113.66 for service call. ; ordrng 1 12920724 (cntrl-elec)"
Near Kendalia, TX 78027
Douglas H.
Job Details: 11/15/2019
FREEZER WHIRLPOOL WZF56R16DW04 Suction line and process stub switched. Corrected issue. Recharged unit. No further issues at this point.
Near Boerne, TX 78015
Douglas H.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced board. No further issues at this point. Yes to survey and leave behind.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found icemaker issues to be caused by faulty fill tube. New fill tube resolved issues. Unit testing good now.
Near San Antonio, TX 78232
Devon F.
Job Details: 11/15/2019
RANGE KITCHEN AID KESS907SSS Customer complaint was unit door would not unlock this visit replaced control board did not work call tech line spoke with Robert reference number7726391387 he suggest that I change the thermostat ordering new thermostat and thermal cut off just in case; ordrng 1 WP341196 (thrmst-fix) and 1 WP9759944 (bimetal)
Near San Antonio, TX 78233
Steven G.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF954CIHB00 "Checked refrigerator refrigerator no freon in unit, replaced compressor and both Evaporators, vacuumed and charged unit everything checks ok at this time"
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/15/2019
DRYER MAYTAG MED6630HC0 "Although the dryer is working, even though the dryer was balanced it has a vibration sound that probably is related to the previous changing of one panel and one base. A called Tech-Line and spoke with Robert File Number 7726388985. I explained that the panels were not fully coming together and felt a little off and that I expected there were other panels that were damaged. I also explained to him that although the dryer is balanced, if you push down on the back rear, the vibration goes away. I also explained that it might be the feet are recessing into the base. He explained to me that they have had problems with the bore housing on this model causing a vibration. He explained to me that the bore housing was the fan blade on the motor and to just order the whole assembly as a contingency as well as a whole new cavity. I have ordered all the parts to the best of my knowledge. On further discussion with the client, the dryer was purchase at Home Depot and wrappe
Near San Antonio, TX 78239
Steven G.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Checked refrigerator found water leaking at coupler under left hinge cap found dispenser hose not inserted all the way, reattached 1/4 inch hose to coupler checked operation unit is working properly now"
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 11/15/2019
WASHER WHIRLPOOL WTW8040DW2 "Checked washer, found leak sat inlet valve replaced. Ran diagnostics no longer leaks.checks good.job complete."
Near San Antonio, TX 78259
L
Job Details: 11/15/2019
DRYER WHIRLPOOL WED4985EW0 Issue unit not turning on found bad puts start switch and bad door switch. Ordering parts ; ordrng 1 W10117655 (switch push to start) and 1 W10569603 (switch door)
Near San Antonio, TX 78256
Ivan B.
Job Details: 11/15/2019
DRYER WHIRLPOOL WED75HEFW0 Replaced IML assembly and UI cable. Unit operating properly. No further issues at this time.
Near San Antonio, TX 78258
L
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Bad adjuster. Replace adjusters. No more issues with unit. Job complete
Near San Antonio, TX 78254
Christian G.
Job Details: 11/15/2019
WASHER MAYTAG WTW5000DW2 Issue stated by customer display non responsive and drain pu:p not draining. Replaced drain pump. Wrong mode# for Cntrl panel. Need to reorder.; ordrng 1 W10920641 (panel-cntl)
Near San Antonio, TX 78227
Richard G.
Job Details: 11/15/2019
WASHER MAYTAG MVWC425BW0 Replaced lid lock and control. Tested to complete. Unit is good to go. No email.
Near San Antonio, TX 78232
Devon F.
Job Details: 11/15/2019
DRYER WHIRLPOOL WED6620HW0 Customer complaint was unit not powering on tested ICU and all connections to ACU and control panel not getting proper voltage to control power or ordering new control panel to resolve issue; ordrng 1 W11370450 (CONTROL PANEL)
Near San Antonio, TX 78251
Douglas H.
Job Details: 11/15/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 Found faulty compressor. Ordered new compressor to resolve the issue. ; ordrng 1 W10309988 (compressor)
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/15/2019
WASHER MAYTAG MHW6000XW2 Quoted for P&L + Sc. Customer wanted to proceed with repair. Replaced bellow to resolve issues. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/15/2019
WASHER MAYTAG MVWX655DW0 Swapped out suspension but issue persists. Upon inspection found issue to be tub and basket misaligned. Could not remove the inner basket. Ordering parts to resolve issue. ; ordrng 1 W10752719 (basket) and 1 W11035751 (gearcase) and 1 W11219115 (OUTER TUB)
Near San Antonio, TX 78250
Richard G.
Job Details: 11/15/2019
DRYER WHIRLPOOL WED8000DW4 "Replaced control panel. Unit would still not power on. Entered diagnostics and found no error codes. Entered service test mode, and unit would not proceed past the L2 power test. Tested all connections from wall to terminal block, and wall/terminal block to control. All connections tested good. Receiving proper power, continuity, and ohms at all test locations. Checked all fuses, good to go. Entered diagnostics and went through key activation and encoder test, all buttons function as normal during test, including power button. Exited diagnostics and power button still not working. The control and the UI have both been replaced. Called techline and spoke to Dustin. Attempted to warm up fingers and press lightly on the power button as suggested, did not work. Advised to have customer try it, still nothing. Dustin recommends replacing the UI/main board harness. File number 7726387736; ordrng 1 W10837032 (harns-wire)"
Near San Antonio, TX 78253
Justin
Job Details: 11/15/2019
DRYER MAYTAG MEDB835DW4 "Replaced bad cutoff thermal and thermostat fix, running unit to test heating. Checking unit in diagnostics, L1 and L2 on control showing 120. Heater is showing 240. Testing unit on a time dry to verify unit is working. Unit is heating correctly."
Near San Antonio, TX 78201
Jesus C.
Job Details: 11/15/2019
WASHER WHIRLPOOL WFC8090GX0 Customer complaint is unit is leaking water from the drain hose and from the filter housing in the front. Tested washer. F9E1 error codes. No blockages on filter. Drain pump is running good. Filled tub and drained 2 times. No leaks found during testing. Called techline. Sr 7726386584. Suggest unit might have excessive suds. Adjusted detergent concentration to 6x. Left leak mats for customer. No further issues. Tested to complete.
Near San Antonio, TX 78259
Devon F.
Job Details: 11/15/2019
RANGE WHIRLPOOL GR563LXSB1 Customer complaint was unit front burners work sometimes. Reconnected both front burners to resolve issue unit is operating as designed.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/15/2019
RANGE WHIRLPOOL WEG750H0HZ0 Installed conversion kit. Flames are not consistent. Ordering pressure regulator and burners.; ordrng 1 W10861656 (regulator) and 1 W11121923 (burnr-head) and 1 W11245289 (burnr-head)
Near San Antonio, TX 78233
Jesus C.
Job Details: 11/15/2019
WASHER MAYTAG MVWB865GW0 Tested washer. Will not drain. Drain pump not running. Replaced pump. Tested washer. Now draining. No further issues. Tested to complete.
Near San Antonio, TX 78245
Justin
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Replaced back screw and grommet on compressor. Did not hear noise the whole time we were here. Unit is working as designed.
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/15/2019
DISHWASHER KITCHENAID KDPE234GPS0 Found error codes F4E3 F7E1. Ordering pump and motor assembly to resolve issue. ; ordrng 1 W11085683 (pump&motor)
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 11/15/2019
DRYER AMANA NED4655EW1 Checked dryer found no issues heating or with venting from unit to wall. No issues with dryer.good voltage to dryer. Job complete.
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/15/2019
COOKTOP GAS JENN-AIR JGCP548WP02 Replaced module. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78222
Jesus C.
Job Details: 11/15/2019
RANGE KITCHENAID KSEG700ESS3 Leveling feet are damaged. Ordering new feet. ; ordrng 2 W10058460 (foot-level)s and 2 W10341186 (foot-level)s
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Tested unit. Fresh food not cooling. Freezer is working properly. Found dampener is getting stuck closed. Will have to order new dampener. ; ordrng 1 W11204060
Near San Antonio, TX 78259
Devon F.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer complaint was icemaker would not start making ice keeps waiting up the ice bin replace icemaker to resolve issue unit is operating as designed
Near San Antonio, TX 78260
L
Job Details: 11/15/2019
MICROWAVE OVEN KITCHENAID KMBS104ESS02 Reschedule for Monday 18. ; schdld next appmnt for 11/18 MON !
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/15/2019
DISHWASHER KITCHENAID KDPE234GPS0 Found error codes F4E3 F7E1. Ordering pump and motor assembly to resolve issue. ; ordrng 1 W11085683 (pump&motor)
Near San Antonio, TX 78260
Jim G.
Job Details: 11/15/2019
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 Replaced all parts. Issue tested properly. Issue resolved.
Near San Antonio, TX 78232
L
Job Details: 11/15/2019
MICROWAVE OVEN JENN-AIR JMW2427DS01 Costumer complaint was light will turn on by it self. ReplaceUI. NO ERROR CODES. job complete.
Near Lake Hamilton Township, AR 71913
Doug M.
Job Details: 11/15/2019
RANGE WHIRLPOOL GGE350LWS00 Had to reschedule due to Marcone sending wrong part; schdld next appmnt for 11/19 TUE !
Near San Antonio, TX 78254
Richard G.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced LED module. Tested to complete, unit is good to go. Spoke with customer about survey information"
Near San Antonio, TX 78254
Christian G.
Job Details: 11/15/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Issue stated by customer: ice maker not making ice. Replaced wiring harness and switch to ice maker. Unit test good. Informed customer of survey.
Near Boerne, TX 78006
Tommy B.
Job Details: 11/15/2019
WASHER MAYTAG MVWX655DW0 Called and spoke to customer with regards to unit powering on. Issue is the unit is cycling on due to power failure and must perform standard reset. Customer will call back if issue persists.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/15/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Door bracket was slightly bent causing the inner door to slightly bow. Straightened brackets and leveled unit as a precaution. Issue resolved.
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 11/15/2019
WASHER WHIRLPOOL WFW5620HW0 Replaced latch. Door is now properly closing. Ran diagnostics all pass no further issues. Job complete.
Near Hot Springs, AR 71909
Doug M.
Job Details: 11/15/2019
WASHER MAYTAG MVWC565FW1 "Inspected unit for cycle issues,performed service diagnostics found no error codes,found drain hose installed approximately 24 inches into standpipe causing siphoning effect,reset drain hose to proper installation instructions 4.5 inches into stand pipe,calibrated unit after testing,verified normal operation unit checks ok"
Near Hot Springs Township, AR 71913
Doug M.
Job Details: 11/15/2019
WASHER MAYTAG MVWB865GW0 "Replaced clutch,stator,and main control per f7e6,f5e1,f5e3 error codes,tested unit operation checks ok"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump and motor. Looks like leak was from the diverter area. All checks ok.
Near Roanoke, VA 24017
Uriah B.
Job Details: 11/14/2019
WASHER MAYTAG MVWX655DW1 F5E2Needs lid lock. Replaced lid lock and ran through calibration cycle. Ran auto test cycle. All checks ok. ; used 1 W11307244 from stock
Near Fairlawn, VA 24141
Uriah B.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced led module in the FC. All checks ok.
Near Pearisburg, VA 24134
Uriah B.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Replaced switch bracket. All checks ok at this time.
Near Salem, VA 24153
Uriah B.
Job Details: 11/14/2019
BELLA KITCHENAID KRFC704FBS00 "Per Chris, change out both evap fans and fill with nitrogen to try to find a leak. Recharge to see if new harnesses and recharge will do it. Fully charged, fridge doesn’t work, freezer does, leaks down, fridge works and freezer doesn’t. 110 psi with bubblesShould read 6.1 k @ 45 degreesP5 pink to blueActual reads at 6.5k ohms both compartments. Found p8 connector on main harness disconnected. Per techline, check thermistors and check for leaks SR7725984260.Order evaporator from Trible’s and have Uriah pick up Thursday or Chris Friday before coming out. ; ordrng 1 W11035643 (evaporator) and 1 W11167902 (cover-evap FRIDGE) and 1 W11177683 (cover-evap)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 11/14/2019
FREEZER WHIRLPOOL WRF767SDHZ00 Found fill tube heater wire broken. Needs fill tube to FC icemaker. ; ordrng 1 W11238340 (tube-water)
Near Alice, TX 78332
Adam
Job Details: 11/14/2019
WASHER MAYTAG MVWC565FW1 Installed components calibrated unit ran verification cycle all issues resolved machine runs as designed.
Near Kingsville, TX 78363
Adam
Job Details: 11/14/2019
WASHER MAYTAG MVWC565FW0 Unable to pull diagnostic. As soon as machine has power drain pump starts to run. Replace control board and drain pump to resolve issue. Job needs authorization; rqstng P&A on 1 W10727777 (pump-water) and 1 W10863406 (cntrl-elec)
Near Orange Grove, TX 78372
Adam
Job Details: 11/14/2019
DRYER AMANA NED4655EW1 Expections unit shows all functions work as intended. Customer complaint of dryer taking extra long to dry. Problem with complaint is exhaust set up for customers home. Issue resolved
Near Corpus Christi, TX 78410
Adam
Job Details: 11/14/2019
DRYER AMANA NED4655EW1 Inspection of unit shows proper voltage. Further inspection shows heating element blown out. Replaced element with truck stock. Issue resolved; used 1 279838 (ELEMENT) from stock
Near Runge, TX 78151
Michael
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "The customer said that the ice was melting and dripping water out of the dispenser. When she called in she was told to reset the breaker, on arrival they said it was working. The temperature in the RC was 36.8 degrees the temperature in the ice maker was 20 degrees and FC was right 0 degrees which are accurate with the settings. The evaporator fans and ice maker fan are working properly. Diagnostics tests checked out, at this time the appliance is working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW5000DW2 "Inspected unit, ran diagnostics. No codes pulled. Ran manual test on unit, on spin and agitate unit making grinding and clanking sounds. Did not see any issues under unit, gearcase is cause of noise and will need to be replaced to resolve issue. ; ordrng 1 W10396887 (hub) and 1 W10721967 (drive pulley) and 1 W10870913 (gearcase)"
Near Corpus Christi, TX 78414
John L.
Job Details: 11/14/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 "Installed component, light still remains on and will not shut off. Inspected unit, found that hood lights will not shut off. Relay is problem. Replace board to resolve this.; ordrng 1 W10639186 (brkt-cntrl)"
Near Corpus Christi, TX 78410
Adam
Job Details: 11/14/2019
WASHER WHIRLPOOL WTW8500DC3 Install components calibrated unit issue resolved
Near Odem, TX 78370
John L.
Job Details: 11/14/2019
WASHER AMANA NTW4516FW3 "F8E1 long fill, tested valves. Cold side slowly dispenses water, hot side completely out. Replaced valves. Issue resolved.; used 1 W11210459 (VALVE) from stock"
Near Aransas Pass, TX 78336
John L.
Job Details: 11/14/2019
RANGE WHIRLPOOL WFE525S0HV1 "Inspected unit, found that vent trim has broken due to door handle being bowed out. This has placed tension on vent and allowed it to break. Replace to resolve this issue.; rqstng P&A on 1 W10310922 (trim-vent) and 1 W11039071 (DOOR HANDLE)"
Near Victoria, TX 77901
Michael
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "The open door indicator was on and it wouldn’t dispense ice, it would just beep and none of the led lights were on in the appliance. Unplugged the appliance for 5 minutes and plugged it back in, the indicator light went off but none of the led lights came back on and was dispensing water or ice. Put into diagnostics and none of the test were communicating properly, ordered control board and led control to resolve the issue, ordered UI just in case.; rqstng P&A on 1 W10804160 (cntrl-elec) and 1 W11205083 (module) and 1 W11330971 (UI) and 1 WPW10675033 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 11/14/2019
WASHER WHIRLPOOL WFW6620HW0 "I removed the below and front panel to install part and found that this model is not set up for both bulk dispensers. Called tech line and spoke with Kurt SR 7726380429 to confirm if this was the case, he confirmed this unit is not designed for that."
Near Riviera, TX 78379
Adam
Job Details: 11/14/2019
WASHER MAYTAG MVWC565FW1 Inspection of unit shows error code for lid latch failure. Replaced lid latch assembly from truck stock issue resolved; used 1 W10682535 (LATCH) from stock
Near Victoria, TX 77901
Michael
Job Details: 11/14/2019
RANGE KITCHENAID KFGD500ESS04 "The base burner was wrapped on the sides and it had bubbles on the top, not allowing the the burner to ignite right away. All burners and ignitors are working properly, ordered parts to resolve issue..; ordrng 1 WPW10171140 (cap-burner) and 1 WPW10333445 (burnr-base)"
Near Victoria, TX 77904
Michael
Job Details: 11/14/2019
REFRIGERATOR KITCHEN AID KSSC48QMS01 "The FC and RC fluctuate on temperature, sometimes it’ll be at setting temperatures and then the temperatures rise and then they don’t use it for a couple of days and it starts working for a few days and then it does the same thing all over again. Customer stated that Sears had come out previously and changed out the evaporator and after about 2 months the freezer seemed to be over cooling and then a month later the RC started having issues. I checked the temperatures and they were accurate with my meter, compressor and condenser fan were running and all connections were good, called tech line and spoke with Dave and leaned more towards a sealed system issue and not the control, advised to check the breaker. I went outside to reset the breaker and it was not inserted all the way when I pushed on it, it popped back in place, it’s possible the voltage was fluctuating. Advised the customer I would have a sealed system tech come out per tech line and re
Near San Antonio, TX 78258
Jim G.
Job Details: 11/14/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced control. Tested unit. Issue resolved.
Near Odem, TX 78370
John L.
Job Details: 11/14/2019
RANGE AMANA ACR4303MFB3 "Inspected unit, has F1E0 internal board failure. Put unit into diagnostics, cleared error and tested unit for failure. Within a few seconds after clearing out code, error reappeared. Board will need to be replaced to resolve this issues.; ordrng 1 W11204487 (cntrl-elec)"
Near San Antonio, TX 78261
Jim G.
Job Details: 11/14/2019
RANGE KITCHEN AID KOSE500ESS01 Replaced thermal fuse and that correct all issues. Ran unit to be sure no other errors were present. Cleared diag errors.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Ran fully diagnostics to ensure that issue was actually a faulty icemaker. In service mode found no issues with the ice-maker. Ice -maker motor turned and returned to home position. There was no water in the the ice-maker. Ran fill tube heater manually in service mode to heat possible blockage. Ran ice maker fill and the unit fill with water. Found icemaker test (56) error E5 (timed ice making) Reset unit to allow time for unit to try to make ice normally without tired errror. Customer declined repair at this time but call back if they change mind. Adrian SR# 7726374893
Near Victoria, TX 77904
Michael
Job Details: 11/14/2019
REFRIGERATOR KITCHEN AID KSSC48QMS01 "The FC and RC fluctuate on temperature, sometimes it’ll be at setting temperatures and then the temperatures rise and then they don’t use it for a couple of days and it starts working for a few days and then it does the same thing all over again. Customer stated that Sears had come out previously and changed out the evaporator and after about 2 months the freezer seemed to be over cooling and then a month later the RC started having issues. I checked the temperatures and they were accurate with my meter, compressor and condenser fan were running and all connections were good, called tech line and spoke with Dave and leaned more towards a sealed system issue and not the control, advised to check the breaker. I went outside to reset the breaker and it was not inserted all the way when I pushed on it, it popped back in place, it’s possible the voltage was fluctuating. Advised the customer I would have a sealed system tech come out per tech line and re
Near San Antonio, TX 78248
L
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue was container not latching to motor Replace motor and ice container. Unit now working as design. Job complete
Near Boerne, TX 78006
Douglas H.
Job Details: 11/14/2019
DRYER WHIRLPOOL WED6620HC0 Could not duplicate sound. Ran empty and with load. Put pressure on tub and turned by hand as well. Advised customer if sound persists please record.
Near San Antonio, TX 78260
Jim G.
Job Details: 11/14/2019
DISHWASHER KITCHENAID KDTM354DSS4 Verified issue. Dish rack was broken at several small areas. Found various spots are damaged. Will return to repair. ; ordrng 1 WPW10195839 (dishrack adjuster) and 1 WPW10195840 (positioner) and 1 WPW10250162 (cover) and 1 WPW10546503 (adjuster) and 1 WPW10588164 (housing)
Near San Antonio, TX 78232
L
Job Details: 11/14/2019
WASHER MAYTAG MVWB955FW0 Issue is unit was off not working properly. Costumer said it was over loaded. Costumer said once they reduce the amount of clothes unit was working properly. Ran diagnostics and no error codes job complete. Advice costumer about over loading my mess the calibration on the unit. Service call collected
Near San Antonio, TX 78258
L
Job Details: 11/14/2019
DRYER MAYTAG MEDC465HW0 Complaint was unit not heating right. Replace element. Unit now heating right. Also check door and door is now closing right had to adjust lock
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/14/2019
REFRIGERATOR KITCHENAID KSSC42QTS03 Replaced shaft. Fully functional. Job complete.
Near San Antonio, TX 78258
L
Job Details: 11/14/2019
WASHER MAYTAG MVWX655DW1 Reschedule need to order more parts ; ordrng 1 W10609480 (washplate) and 1 W10625252 (screw)
Near San Antonio, TX 78260
L
Job Details: 11/14/2019
WASHER WHIRLPOOL WFW8620HC2 Replace control board. Try to get in diagnostics and wasn’t able to proceed after getting in. Unit will shut off ordering new control board ; ordrng 1 W11351217
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/14/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Called Techline to locate valve because it was not located where it should be according to the service manual diagram. He explained to me that it is hidden and told me where it is at.SR Number 7726372757.Checked resistance to mold heater and it is at 51 ohms. Resistance of motor is 6000 ohms. External water valve 190 ohms. Was able to get the ice maker to harvest. Fully operational. Job complete.